Description
Plumbing Solutions is a Residential & Commercial Plumbing Company located in Concord, Ca. We service the plumbing needs for Concord, Martinez, Pleasant Hill, Walnut Creek, Alamo, Lafayette, and Orinda California. We specialize in water heater replacement, Leak Detection, Leak Repair, Gas line Installation, Trenchless Sewer Replacements, water repipe, drain repipe, drain cleaning, Snake Sewer, Sewer Jetter, Garbage Disposal, copper pipes, Pex Pipes, Storm drains, drain repair, and tankless water heaters. We are always on time, see offer upfront pricing, and the best warranties in the industry. Voted best Plumbing Company in Concord from many agencies. We always deliver outstanding results. Call us today.
HISTORY
Established in 2005.
We are currently servicing Concord and the surrounding cities. Voted the best Plumbing Company in the Bay Area California in 2016.
ABOUT BUSINESS OWNER
A funny thing happens when you go the extra mile to make sure your customers are satisfied. When we arrive on time, charge what was promised, do the job right, and don't leave a mess, people notice. We follow up with our customers after the job is done to make sure everything went according to plan.
Our fanatical approach to customer service allowed us to grow from a one-man shop to a full service plumbing contractor in Concord, and we've been growing ever since.
SERVICES
Emergency Services, Toilet Repair, Bathtub & Shower Repair, Water Heater Installation, Water Heater Repair, Leak Detection, Faucet Installation, Sink Installation, Drain Installation, Garbage Disposal Installation, Sump Pump Repair, Electric Water Heater Installation, Gas Water Heater Installation, Hot Water Recirculation Pump Repair, Tankless Water Heater Installation, Pipe Repair, Sink Repair, Drain Cleaning, Toilet Installation, Faucet Repair, Pipe Installation, Gas Line Services, Garbage Disposal Repair, Sewer Services, Gas Water Heater Repair, Water Heater Leak Repair, Electric Water Heater Repair, Hot Water Recirculation Pump Installat…, Sump Pump Installation, Tankless Water Heater Repair, ,
Reviews
Al A.
05/03/2023 12:00:00 SA
I recently had an excellent experience with Plumbing Solutions, and I'm happy to give them five stars for their outstanding service. I needed a sewer lateral spot repair from my living room to outside porch, and Edwin Blanco and his two-man crew did an exceptional job.
The repair required cutting through the slab flooring and digging down almost six feet, but the team completed all the work within just one day. They were efficient, professional, and courteous, and they even took the time to clean up everything after they were finished.
Overall, I highly recommend Plumbing Solutions to anyone in need of plumbing services. Edwin and his team are knowledgeable, skilled, and committed to providing top-notch service to their customers. Thank you, Plumbing Solutions, for a job well done!
Plumbing Solutions was one of three companies consulted about replacing the original sewer line at my house (built in 1954). I chose this company for three reasons: (1) the quote was in line with the amount my general contractor told me to expect for the work; (2) the response to my initial inquiry was prompt and professional; and, (3) Ed, the representative with whom I worked, was patient and thorough explaining all facets of the job. This included reviewing in advance some common issues with old clay pipes that can be discovered when putting in a trenchless system. Accordingly, I had a good sense of the base cost as well as a few variables.
Once I made my decision and gave the green light, the work proceeded quickly and efficiently. Ed kept me apprised as necessary by text or phone on start times, job progress, city inspector visits, etc. He was candid and responsive; the crew was courteous and cleaned things up nicely. I would definitely recommend the company to friends and family should they need to repair or replace an old sewer line.
My water heater gave out, and Ed showed up and immediately got to work. Super friendly, incredibly efficient, and I felt like I was in good hands. He totally worked with my schedule, and I completely trusted him and his work. I absolutely will use them again if I'm ever in need!
Plumbing solutions followed up with me very quickly. They were able to dispatch someone right away.
Ed came over to the house and made his recommendations. He was able to fix my issue right there. His work looks great, and he even fixed some other things which were wrong nearby.
Overall, I would recommend plumbing solutions
Awesome job done by Ed and his crew. Job that others suggested would take 3 days he was able to knock out in one day.
40 ft of concrete cutting and almost 100 ft of dirt digging they did a great job. 90% of the job was on neighbors property and they took the time to be mindful and respectful. Putting plants back after digging them up.
Ed knows his job and is confident knowing what is needed for the job. That is the reason I chose him versus 2 others I checked out.
I wouldn't hesitate to call them again and will refer them to anyone that asks. Highly recommend them and if you get Ed, you have nothing to worry about. He will get it done right and his crew works hard.
Joan C.
04/12/2023 12:00:00 SA
We contacted Plumbing Solutions in order to get a 2nd opinion quote. The first contractor was a national plumbing company and is a much bigger operation. They told us it would cost $20k to replace our sewer lateral with trenchless tech.
I checked Yelp for their best rated local plumber and found Plumbing Solutions. I spoke to Joe (the owner) on the phone and he was very friendly and professional. I arranged an appointment right away and their rep/plumber Ed arrived on time and very friendly.
They took more time with me and provided more detail than the other guys. They explained that they would handle all the permitting, provided turn around times, potential problems etc. AND they quoted us at $13,500 for the same job.
We would definitely go with this company because of the savings and the level of professionalism. We just discovered that we are insured for the sewer lateral repair and must use a different contractor chosen by our insurance company, but I highly recommend Plumbing Solutions.
fran m.
05/08/2023 12:00:00 SA
Scheduling an appointment was easy. One call and I was booked the next working day.
Andres called when he was on his way. Showed up as scheduled. He gave me a reasonable quote to change my kitchen faucet. He knew what he was doing, removed the old one and replaced with the new one quickly. He was very polite and friendly. I would definitely use this company again.
Jacob was great. Had two separate issues to fix and he was able to fit us in the next day and pointed out some great things for us to keep an eye out for. Will definitely call again if another problem arises .
Our upstairs toilet was leaking into the ceiling in our downstairs office. Jacob came over and immediately discovered the problem by cutting a small rectangular hole in the drywall. He was very quick and efficient. Will definitely add the company to my contacts for future plumbing needs. Thanks!
Patricia J.
05/11/2023 12:00:00 SA
I had a leak coming from my ceiling. I called Plumbing Solutions and they sent Jacob. Jacob was not only very professional and knowledgeable, but friendly and warm. He was punctual, respectful and seemed very honest. He didn't try to exaggerate the problem in order to charge more. Jacob gave the impression that he cared and solved the problem very efficiently.
Jacob did a great job - very fast and reliable
I would highly recommend using this company
Robert W.
05/08/2023 12:00:00 SA
They were quick and efficient in replacing our garbage disposal. Ed, was polite, professional and customer centric. Thank you!
Chau Y.
05/08/2023 12:00:00 SA
I gave this a five star rating because this is a very responsive company. Quick response when I first called for service. Assigned installer Text before arriving with ETA.
Jacob the installer showed up on time, put on plastic flip on shoes cover before entering our home. I like this action, it shows respect for customers home.
He listened to our description of our under the sink leaking problem; checked out leak, described to us what he could do clearly and gave us estimate to do the work. Jacob showed up the following workday which was Monday. Jacob installed new valves and faucets very quickly and efficiently.
Jacob was a nice and friendly person, especially Jacob is very happy working for his boss and the company.
Thank you Jacob for a job well done.
Where do we start? Armondo and Marco are so lovely and so professional and found the teeniest tiniest leak today. We're all fixed up and ready to proceed with renovation. We were scared this leak was going to completely derail us, but with their help- it was just a blip. Armondo exchanged our hot water heater yesterday too. We had no idea how lame our old one was. We kept taking quick sad lukewarm showers Now we have actual hot water. Their number is saved in my phone and I love knowing exactly who to call and recommend for any plumbing needs. Thank you gentlemen!!
Jack C.
02/10/2023 12:00:00 SA
These guys are absolute angels.
Our outdated water heater had a leak, and we immediately called Plumbing Solutions! In the past, we've had them come and help us do some repairs in our crawl space piping, and they were very professional, so that's why we chose them again. They really live up to their reputation.
Someone answered the phone the first time I called! I know, that's incredible these days, right? Mark on the phone was super helpful and responsive, and he got Jacob to come out to our house a couple of hours later. Jacob was super communicative re: his arrival time, and he got to work right away, explaining the situation (old water heater, best to just replace it) and gave us options for replacing the water heater. The project was done within 3 hours, we got a new water heater. Jacob was super professional, installed everything well, and double checked and cleaned up after it was all said and done.
Andres did a great and very professional job. Scheduling was very easy. It works now. Wonderful! I would like to recommend him to others. Thank you!
April N.
04/07/2023 12:00:00 SA
I had an issue with the pipe under the kitchen sink. Armando came out next day and fixed the issue right away. This company provides free estimate so there is no financial pressure to engage with them. I would highly recommend using this company. This is my 2nd time working with Armando and he is always professional and very good at his job!
Unfortunately a really bad experience .
Called last night just before they closed and told him about our bathroom sink being filled with black tar , and our kitchen sink being backed up. He advised they could come out tomorrow between 10am - 12pm. Today the repairman called and advised he had a cancellation and would like to come early. I was just getting ready to leave to pick up an out of town visitor , but I knew if I cancelled he would likely take another appt first and push mine into the afternoon ruining my whole day with my friend I only see once a year so I agreed. I left instructions with my 72 yr old disabled spouse to show him the sinks and have him call me if any questions before I return from Bart . Long story short, Ed the repairman claimed that my spouse had told him it was only the kitchen sink. We argued. He was disrespectful and I got hot and demanded to speak to the owner . He called the owner but gave a different take on the story to the owner . He started with making it sound like I asked for something special . I got on the phone and told the owner that I told him we had two sinks backed up. Now, he explained it would be a 'separate trip charge '. This wasn't explained to me, nor was a price quote given on the original call. I felt completely lied to . He would not include the second sink . I screamed something at him and hung up! I told the repairman JUST GO! Ed offered to check the peatrap in the bathroom so I agreed. He came back in 3 minutes and said 'Its all set. You did most of the work already . 'i said something appreciative .. he took payment and said 'thank you for the opportunity ' . Never Again ! Apparently, even though I explained my sinks to the owner , the repairman does not have the capability to unclog two drains unless he drives around the block and comes back up my drive to charge another $225. Insulting ! Infuriating! If you hire them , verify - cost per drain , total trip charge
*** Update same day ***after spending an hour on my knees cleaning the floor where he worked found all those black tar spots were hiding damage . the floor had dozens of small tar stains from the work he didn't bother to clean for $225 (that's probably a third trip charge ?). I tried to clean up and found the repairman damaged the floor ..my phone won't allow me to post more new photos unless I close the app.
They are so quick to respond and super efficient! Andres, their technician, came the following morning and went above and beyond to resolve our plumbing issue. He was thorough, friendly, knowledgeable and kept the area clean. I highly recommend!
We had what we thought was a burst pipe in our front yard today which can be a total nightmare! We frantically called a few plumbers and Plumbing Solutions was able to send us someone within 20 minutes of our call. Ed was super friendly and helpful, he was able to fix our issue swiftly and it was much less expensive than we had thought it would be. We will definitely call them again if needed! Highly recommend.
We had a clogged drain that we couldn't clear. Plumbing solutions was out the next morning and cleared it out without any issues. Great service
Saara R.
04/05/2023 12:00:00 SA
Jacob at Plumbing Solutions was not just lovely, he was on time, quick and very helpful. He solved my problem quickly but also gave me suggestions and solutions to help avoid issues in the future. I called this morning and my problem was solved before noon.
I highly recommend Jacob and this company.
Highly recommend plumbing solutions! Received quote and service within the same week and Jacob was highly responsive. He was also able to accommodate our timing requests. Thanks so much!!
Jacob came to my home today. He was on time, courteous and very knowledgeable. He didn't exceed the quote price which we appreciated!
Highly recommend Plumbing solutions specifically Jacob
Jacob Newens is a gem. He was able to resolve a very difficult blockage in a condo complex that Rotor Rooter could not resolve, nor could another plumbing company. They all completed misshandled the problem. Plumbing Solutions was our third plumber, and Jacob he solved the complex blockage efficiently and effectively and knew exactly what to do. The third company worked like a charm! Thanks Jacob!
Andrea L.
02/06/2023 12:00:00 SA
I wrote on a Sunday afternoon looking for a plumber who could help with our water heater that wasn't working. I received a response within an hour and had an appointment set for first thing Monday morning. Armando showed up on time and was very knowledgeable and helpful. He solved the problem and provided additional information if our old furnace were to fail again.
We were so impressed and will be using Plumbing Solutions moving forward.
I hired Mark Etie many years ago to do some plumbing work on a rental property. I have never used another plumber since then. Yesterday we woke up to no hot water. The boiled had pooped. I called Mark and he sent Andres within a couple of hours. A couple of hours after that, the job was complete with a brand new boiler. Andres was such a pleasure to work with. He explained everything well and did a fantastic job.
Christine N.
05/09/2023 12:00:00 SA
Highly recommend Plumbing Solutions. Eduardo (Ed) came out promptly to address an issue with our pressure valve. He diagnosed the issue, purchased parts, and got the repair done quickly. We had a few other related issues that he helped troubleshoot. He was clear about repairs needed and what was best done by him versus our gardening team (where irrigation was involved). I will call this company, and request Ed, for all of our future plumbing needs.
Anne P.
02/01/2023 12:00:00 SA
I have used plumbing care Inc before and they always do a great job. Professional clean knowledgeable. Demetrius did a great job quickly installed my sink faucet and garbage disposal. Highly recommend them! Benjamin Franklin came in once and tried to sell me trim and things I didn't need or want. I had to ask them to leave. Stick with reliable expert guys like plumbing care. I am a very happy customer and will always call them for mt plumbing needs.
A pipe in our crawl space was leaking, causing quite a stink and Jacob came out and the next day replaced the entire pipe! He was incredibly friendly, completed the job with confidence AND the fact that he spent 4 hours in my crawlspace filled with spiders and gross smell is amazing! We are super happy with his work.
It was time to replace our water heater as it was getting up there in years and it was having trouble maintaining hot water. Called plumbing solutions and someone was at my home in less then 30 min. Ed assessed the job and gave me a quote I felt was very fair. He answered all my questions and was able to do the job the same day. He was quick and kept the areas he walked and worked in as clean as possible. I had a great experience with ed and plumbing solutions and would recommend this company for any future plumbing needs.
These guys are awesome! Every time I messaged the owner, he was so super quick with response and very open and transparent. Brian was great, he wasn't pushy and he did a great job fixing our sink in the kitchen. Their service was truly top notch and I would use them again in a heart beat!
Beth A.
05/09/2023 12:00:00 SA
Great!! Response time was amazing! Great work! Timely and solid! Friendly and helpful! Thank you!!
Came same day .
Always friendly.
Efficient,
Andres solved a tricky clog.
Less expensive than anticipated.
Erik L.
03/04/2023 12:00:00 SA
Plumbing Solutions is now my go-to for plumbing and sewer repair. I had dealt with another plumbing service (Rooter Hero) prior to calling Plumbing Solutions. Armando was prompt, reached out with his ETA, and was very professional. He restored the main sewer flow quickly and also explained what he was seeing when he ran a camera through the main sewer line. A+++ service
Our toilet's flush valve was leaking and we called to get the valve replaced. We bought the entire kit and had it ready. The quote he gave us was to replace the innards of the tank and the water line. They came out and gave us a quote for almost 1000.00!!! I told the guy we could buy a couple of new toilets for that.
What a rip off. Stay away from this company.
My sewer line backed up due to roots in the line and Plumbing Solutions was onsite within an hour of my call. They were quick, professional, and reasonable.
I used the Yelp contact form to ask for a quote to replace water heater. I was first told I'm booked at this time, even though I didn't specify a time, just as soon as possible.
Asked for clarification, and the response was I am sorry but we are booked for the next couple of weeks. Nothing specific, giving me the impression that they are not interested in my business.
Suggestion to business... it would be better to say something like sorry, we are currently heavily booked for a couple of weeks, but we normally try to get to existing customers faster or something like that. Otherwise, I don't want to deal with such slow service if problems arise in the future.
Brian is an absolute legend. Great work super fast and high quality. Made call and was did the work within the hour. Amazed!
Jacob was very helpful in finding the kitchen sink drain clog right away. He found it in the outside trap as well as the drain inside
Kristen P.
04/01/2023 12:00:00 SA
We were in a pickle as one of our toilets was leaking and another one stopped flushing. On top of it, poop started coming up through the bathtub. We called Plumbing Solutions and they got someone over to snake the drains in a flash. Highly recommend their services!
John H.
05/01/2023 12:00:00 SA
Our water heater failed so I called Plumbing Solutions. I had used them before and had a good experience. Andres showed up at my house on the same day, quickly gave me a quote and had in installed and like new in a couple hours. He was fast, efficient and friendly. Highly recommend these people!
We had a plumbing emergency at my father's home on a Friday morning. Eduardo arrived promptly and searched for the sewer clean out under the house and all around and finally found it buried in front. He explained our options for repair and the costs for each very clearly. He then called and got an emergency permit and quickly and efficiently excavated and installed a new clean out and fixed the problem. They put everything back the way it was and were very kind and helpful. Recommend this company and would use them again.
Brian R.
01/05/2023 12:00:00 SA
They were able to get a technician on-site quickly, who did the assessment and work in one trip. The technician was not only knowledgeable but genuinely interested in figuring out the issue and how the drainage setup worked. Thank you again!
I had two different plumbing issues and Armando Talavera helped me quickly with both. He showed me how to handle both issues in the future, which was awesome!
We had a plumbing issue happen after hours (of course), yet Plumbing Solutions answered the phone right away and were able to send someone the very next morning. We were already impressed. Then, when Jacob arrived the next morning, he was super friendly, knowledgeable, and overall easy to work with - we were even more impressed. Our plumbing issue turned out to be a bigger issue than we expected and couldn't be fixed on the spot - Jacob was extremely detailed with his explanation of the problem and was able to come back with a 3 man crew the next morning and resolve it. We couldn't be happier with the service we received and have found our plumbing company that we will always call whenever we have an issue.
Called Plumbing Solutions regarding a leak with our pressure and shut-off valve from the water main to our house. Ed & crew came the next morning and replaced the old valve with a new one. It took less than an hour to do the work. Awesome job. Ed was very knowledgeable and a nice guy as well. Work was done very efficiently. I will definitely use them again for any future problems.
Sarah R.
04/03/2023 12:00:00 SA
Friendly, reliable service. I have had Armando and Jacob come out on different occasions. Both very friendly, competant and efficient. Thank you for your great service and getting our water back on!
Jacob is an amazing, fast and efficient plumber! He was extremely helpful with fixing our garage disposal and upstairs shower drain. I would definitely recommend Jacob if you're in need of a plumber. Thank you so much Jacob!
-Marissa, Oscar and Ruby
The company was responsive and timely. They sent out Jacob who was on time and competent. I needed to parts to complete the job which Jacob hand on hand. The price was fair.
I called Plumbing Solutions yesterday. An actual person (instead of an answering machine) picked up the call and was able to schedule an appointment for me. Ed called me this morning as he had a cancellation and was able to come earlier than scheduled. Ed was extremely polite and professional. He provided the quote before he started his service. He also was able to answer my questions of the company's other services. He fixed the problem within the hour. He even cleaned up the mess caused by the blockage. I highly recommend this company.
Ed from Plumbing Solutions is professional and easy to work with. He has had to help me with 2 separate emergency-ish plumbing issues the past 2 years. He is very clear about the quote and set the expectations well.
I will definitely keep using Plumbing Solutions - hopefully for proactive reasons in the future. But I'm at a peace of mind that I can contact them with reactive or emergency situations.
Quick and competent. We had a emergency and needed the sewer line under the house replaced. Edwin and Plumbing Solutions got the job done the next day. They were very respectful of the property and kept things clean.
Grayson M.
08/09/2022 12:00:00 SA
We called Plumbing Solutions with a leaky spigot and they were able to send someone out really quickly that same day.
We met with Brian who was super friendly and helpful and offered us quotes and pricing up front and was then able to quickly complete the job in the same visit.
We're very happy working with them and will definitely do so again for any future plumbing needs!
Plumbing Solutions provides excellent customer service and fixed our plumbing issues (s) 3 in one week!! They were responsive , professional and completed the projects quickly ! We would highly recommend them to any customers with any type of plumbing needs. We had Jacob repair our water regulator and he was excellent! Don't hesitate to call them - you will be more than pleased!!!
Abraham M.
01/05/2023 12:00:00 SA
A little pricey but it was definitely worth it. They offered to come take a look at our bathroom for a main pipe clog and a wobbly toilet the same day I messaged them!
Andrew W.
03/11/2023 12:00:00 SA
Plumbing solution came out to examine the issue but never provide me with the complete quote. Disappointed at the service given the high review.
Terry B.
11/03/2022 12:00:00 SA
We called Plumbing Solutions when our toilet ceased to flush.
I was told they could come the next day!
And so they did. The toilet needed to be replaced. The price was fair and we scheduled for the next day.
Jacob is fantastic! He is young, bright and fun. He texted before arriving so I knew he was here.
The job was completed without any issues.
This is our second time with this company. They are excellent . We highly recommend Plumbing Solutions.
Our kitchen sink drain called it quits after years of being slow draining. I called Plumbing Solutions and they arrived to our house within 3 hours. A thorough snaking resulted in restoration of the drain flow. The plumber was very professional, courteous and speedy. He also offered suggestions on how to keep grease from causing future problems in our drains. I'd use them again and would recommend this company to others.
Susan C.
03/08/2022 12:00:00 SA
Jacob came out this am. I was in a time crunch. He was prompt, efficient, professional and fixed the problems with a rarely used toilet in a flash.
Highly recommend.
David R.
12/02/2022 12:00:00 SA
I had backup in my kitchen sink. I contacted Plumbing Solutions and they came out within 24 hours. Andres was extremely polite and professional and he handled my issue within 30 minutes. I recommend Plumbing Solutions.
David H.
10/04/2022 12:00:00 SA
FANTASTIC! Armando came out within 2 hours of my request. He was incredibly knowledgeable, helpful, and courteous. We were concerned about a major leak under my home. He troubleshooted a number of different angles and came up with a sound recommendation which was heavily reassuring. I would 100% recommend Plumbing Solutions, even if the price is higher. You get what you pay for and these guys are high quality. Thank you Armando!
David J.
10/08/2022 12:00:00 SA
Plumbing Solutions did major plumbing work for a remodel at a home owned by my daughter and son-in-law, who highly recommended them. I have had PIumbing Solutions do two smaller jobs at my home and am pleased with their work.
Owner responded within 10 minutes and Andres the Plumber came by on time the next day. You can tell these guys are passionate about their craft and all things plumbing. Any questions I asked he answered right away with pro-tips and recommendations. Got my sink clogged fixed and for a good price! Definitely recommend them to anyone. Very professional and does the job until it's fixed at no extra cost as it should be. Thank you, Adres!
I asked for an estimate. This is on repairs for my sewer line as another company had estimated two repairs total close to $10,000 - replacement of a new two-way clean out valve and replace a section of the sewer line for a lip issue.
Mark and Marco came early for the appointment. They listened to how the water flushes from inside the house, they inspected the clean out valve and recommended that I don't need to replace the one-way clean out valve nor replace the sewer line for the lip issue.
He recommends an 1-2 year camera inspection and snaking to remove roots that are invading near the clean out valve area and continue to monitor the sewer line.
He provided a written estimate of how much they would charge for the service also provided a verbal estimate of how much they would charge for the repairs if need to.
His recommendation was in line with another plumber's recommendation. I am relief to hear it wasn't imminent that I need to do the repairs.
Joel the owner is very quick to respond to Yelp messages and had someone out within a few days of request for a quote.
Jacob came out and replaced a leaking sink. He did a good job and was very nice and professional. Jacob was good to follow up by text message and came out again to adjust the sink level.
Would recommend.
My #servicestarshoutout goes to Joel from Plumbing Solutions!
This review has been a long time coming! 02.23.21
Actually had a different plumbing company come out a few days before back in February. They did a fair job but pointed out other jobs that needed to be done which would've cost us thousands of dollars. There was definitely a sense of urgency to what said plumber was suggesting. Of the 3 jobs, hydrojetting our sewer lines was what we decided to do first. I felt we needed a second opinion as it's really expensive and called around for other estimates. I found that not many plumbing companies offer hydrojetting or if they do, it's not for the heavy duty kind of hydrojetting that we needed.
Joel came back under what the first company was going to charge so we went with Plumbing Solutions instead. He asked why we thought we needed hydrojetting since it's so specialized, expensive and much different than your average snaking the lines. I appreciated that he inquired in case we didn't need it done, but we did need it, unfortunately. Lol
Joel came out (masked) with a big ass truck and a giant hydrojetting machine and we finally got why it's so expensive. He jetted both of our lines in no time and showed us the camera footage which had been previously had a ton of thick, thick tree root balls blocking our lines.
He also took a look at the photos of what the other plumbing company said we needed done and told us, it wasn't urgent and didn't need to be done any time soon. I really appreciated Joel's candidness on the two other jobs as it's sometimes hard to find in specialty work when other companies can so easily take advantage.
I will definitely call Plumbing Solutions in the future and highly recommend this company. Thanks, Joel! -- May
#servicestarshoutout
Woohoo! I sent info on yelp and requested assistance at 7:30 am and got a response within 10 minutes! And they were available to come out between 8-10 am same day! Very surprised and pleased about that!!!
Ed came out to address my ceiling pipe leak. He was very informative on what he could do vs can't. He fixed that pipe up lickity split! Like within an hour he was packed up and leaving. I'm very pleased with the friendliness, efficiency, and quality of work! I'll gladly be having them come back for a non-urgent pipe issue I have under my deck.
Ed explained things well for my layman ears, demonstrated his experience and expertise, and was overall very pleasant and friendly and not intimidating.
I'm Saving PLUMBING SOLUTIONS in my contacts!!!!!!
Ed is fantastic. We had a leak and he replaced 220 feet of plastic pipe with copper for less than the other company wanted to replace 25 feet. His team of Leo and Joel were super. I called them at 7:00 pm Sunday and they were at our house before 8:00 am Monday.
We will never use another plumbing company. Best value and best work.
I contacted Plumbing Solutions via Yelp and received a message from them within 10 minutes. A technician would be available at 2pm to clear a clogged drain. Brian, the technician called to let me know he was on his way. When he got here, he explained what he would be doing, how long it would take and how much it would cost. Brian cleared the drain and ensured that everything was working before he left. Plumbing Solutions is lucky to have an employee like Brian; he is professional and courteous. I would highly recommend Plumbing Solutions.
Mary F.
09/02/2022 12:00:00 SA
Plumbing Solutions is the best!!! Andres Talavera was knowledgeable, efficient and provided great customer service in explaining the issue. Very helpful and honest!!! I will hire Andres again when I need a plumber!
I have had so many bad plumbers or plumbers that overcharged that I am always wary of who comes for repairs.
Andres is great!! Hire him for your plumbing needs!!!
I had an urgent repair that needed to be done. They took the job and had it finished in just 1day.
They were easy to work with,answered my many questions and solved my problem.
It was a good sized job that required digging and installing a main line and it's routes to sinks too
Will definitely use again
Susan T.
02/06/2023 12:00:00 SA
Jacob cleared the mess from my disposal in short order and showed me how to fix it myself next time. So nice and knowledgeable. I appreciate having repair people who are trustworthy and don't just try to sell me something new if I don't really need it. Eventually I will and I'll be calling Plumbing Solutions.
Came quickly when we had a sewer backup. The technician was very friendly and scoped the line for us to explain what the problem was. He offered up several options and no pressure. I'll definitely call them again.
Ed was great. Showed up right at the beginning of the three hour service window I was given and performed the garbage disposal replacement in record time. Highly recommend.
These guys are AWESOME! Do yourself a favor and call them for all your plumbing needs. They're responsive and professional in all aspects! I'll only use Plumbing Solutions going forward!
Eric B.
10/12/2022 12:00:00 SA
Brian diagnosed my issue and had me fixed up in like under an hour. Couldn't ask for a better experience. Putting these guys in my speed dial.
Had a plumbing emergency, with water streaming down the driveway out of a smashed irrigation pipe, couldn't get a plumber on the phone, had panicky neighbors calling me to say I should do something about the flood pooling at the front of my house, and one of them recommended I call Plumbing Solutions. Andres said he'd be here in 1-3 hours but actually showed up within 45 minutes, professional and courteous and thorough.
I reached out to Plumbing Solutions this morning via Yelp. I received a response back within minutes from Joel! There was an opening for an appointment the same day, between 12-3pm. I booked the appointment and went to run some errands. I received a text from Armando a little before 11:30am to confirm my address before he headed out. He arrived early, before 12 and waited for me to come back from my errands. I got back home just after 12 and was greeted by Armando, ready to help.
Throughout our interaction, from beginning to end, he was very friendly, professional, and willing to listen. He gave me his assessment of the situation, answered all my questions, and gave me different options to remedy the issue. He was such a huge help! Thank you Armando!
If you're in need of a plumber, I'd highly recommend you check out Plumbing Solutions. I had an amazing experience today.
My water heater had expired. It was leaking from the top. A large puddle of water had formed on the floor. I immediately consulted Yelp to help me locate a great plumbing company. I came to Plumbing Solutions. They sounded like a good fit. I called them up. A rep answered on the third ring, a very good start. Upon hearing the situation he scheduled a technician to arrive at my home that day. Jacob Newens was very prompt. He inspected the tank thoroughly. He explained clearly to me the cause of the leak and the solution. The tank was 15 plus years old. He recommended replacing it. Made lots of sense. Jacob presented me with a very reasonable quote. He was back that day and installed a new Bradford White 50 gallon unit. I'm so happy with it. Jacob performed an excellent job. He was very friendly and was very efficient. The install went without a hitch. Jacob represented Plumbing Solutions so well. I was very impressed. I highly recommend Plumbing Solutions. It's so comforting to find a company that I can trust!
Tammy W.
06/02/2022 12:00:00 SA
We called them to get an estimate on a bathroom project. The two people that arrived were polite and appeared to be knowledgeable. Unfortunately, they had a phone conversation with someone from their company that was on speaker phone. They explained the work that needed to be done and the person on the phone told them to bid high. They overbid the others by close to $600! When we told them they were higher than the other bids, they offered to reduce the bid by 5%, which was still much higher than the others. We were stunned and insulted to hear them be directed to bid high! This may be a common practice but not one we chose to support. We were very disappointed.
Ed from Plumbing solutions was an absolute pleasure to work with. I originally had him come out to take a look at my clogged sewage line that kept backing up from the sewage cleanout in my backyard to the city sewage. The problem was that roots had grown into the pipe and was preventing the sewage from passing through cleanly. I had originally gotten a quote from my usual plumber and he recommended that I replace the entire line and it was very expensive to do so. I figured I should get a second opinion before I commit to such expensive work so that's when I gave Plumbing Solutions a call.
Ed came out to do a site consultation and immediately identified that the issue was indeed from roots in the sewage pipe but noticed that it was only the first 5-6 feet of pipe that had the roots. The rest of the pipe was in perfectly good condition and didn't have to be replaced. He quoted me to replace the first part of the pipe for a very reasonable price. He was very informative and communicative about the work that needed to be done and did not try to upsell me into trying to replace the whole thing.
On the day of the job, they had already pulled the permits and scheduled the inspector to come. When they cut open the pipe, the issue was extremely clear: One of the couplings in one of the elbows broke, which caused an opening and the root grew into the pipe. They extracted nearly a 6 foot long root that was in the pipe! No wonder my sewage kept backing up. They replaced the the cleanout with a 2-way (I had only a 1 way), and replaced the cut pipe with an ABS pipe.
I am very happy with Ed's work and I now have a new go-to plumber! Thank you for the honest and good work.
I am sorry I took this long to write this! Plumbing Solutions have been here many times and are so wonderful! I was deciding to call then because my kitchen faucet kept leaking a lot (not so good when I try to save water)-
Then the garbage disposal went belly up. I called and they were here to help.
Jacob was my hero! He assessed everything- left to obtain a new disposal and faucet. Great job installing them both! I thought the faucet was defective as the faucet thing would not fit into the main part for me. I called- he came. I felt so dumb! I just wasn't able to put it back in!
This is the place to call- they are wonderful!
Daniel H.
01/04/2023 12:00:00 SA
Had a sump pump that wouldn't turn off. Plumbing Solutions was quick to respond and schedule an appointment and installed a new pump before a big storm arrived.
Twenty minutes Late. No phone call no apologies. No professionalism. No way! Why hire these guys when they don't even try to build trust.
We had a leak under our sink and called them. Jacob came within 24 hours and had it fixed. Was friendly and efficient. Highly recommend!
I called these guys because my shower had lost its water pressure. They instructed me how to triage (clean out the screen behind the shower head) which fixed the problem. They could have come out, charges a house call etc but they didn't. THANK YOU!
Our toilet tank would not fill and Jacob was able to come within hours and get the job done quickly. Highly recommend!
We had a minor emergency at our house and I had reached out to multiple plumbing companies to get there quotes on what to do.
Plumbing solutions responded in less than an hour to schedule an appointment right away.
I was super nervous because we
had the same issue repaired a few years ago so was hesitant that someone was going to rip us off or give us wrong information.
Jacob showed up before our scheduled time and was just amazing to work with. He was friendly and humorous, but was also informative and knowledgeable. He let us know step-by-step what was going on while he was working on the house. I feel like he gave us an honest description and play-by-play of what was going on as he was trying to fix our leak.
I would highly recommend this company especially Jacob if we were to ever to have another issue again... Although I pray that we don't!
I recently hired Plumbing Solutions to fix my dishwasher air gap that was overflowing. The technician, Jacob, arrived on time, was friendly and professional, and quickly got to work on the problem. He explained the issue to me in detail and provided options for repair. I appreciated that he took the time to thoroughly explain the situation. Their team was reliable, knowledgeable, and provided excellent customer service.
Plumbing Solutions responded quickly to my request for a quote and we're available right away, even though it wasn't an emergency. Andres was honest, personable and did fast effective work, and was able to fix a tricky clog in our shower drain. We'll definitely be using Plumbing Solutions again.
Kathy L.
06/06/2022 12:00:00 SA
Plumbing solutions is super professional, prompt and reliable. We had a permit issue with our new house and Joel came back with a really reasonable quote to work with the inspector and effortlessly pulled the permit for us. I contacted probably 15 companies and Plumbing Solutions was one of the few companies that could do the work (apparently the camera equipment required is not very common). It was an incredibly easy, professional and awesome experience all the way around and the cost was very reasonable. I highly recommend Joel and his team! They are the best.
Andres Talavera arrived to do a free consultation. I mainly needed to replace a cartridge in my very old shower handle. He had enough time after the consultation to actually fix my shower handle AND in the near future, he will also be replacing a very old PINK toilet and very old bathroom faucet. Andres was thorough on explaining the options & wrote down suggestions. He was friendly, honest & patient in answering my questions. It's nice to know they are local & I have a go to plumber! Thanks, Andres!
Called to check availability for getting my kitchen sink unplugged asap. Call center told me if would be within two hours, but it was less than 30 minutes! Had a wonderful plumbing specialist named Armando Talavera. He was professional, courteous, and friendly. Three things really important to this gal. He quickly figured out what was wrong - not nearly as bad I had suspected of needing a new garbage disposal. He cleared the pipes, tested to make sure they were no leaks, and then made sure the drain stayed clear after the work was done. Start to finish it took 15 minutes and a tip that I offered-no add'l charges! He also gave me his card, and told me if I had any leaks to call him on his cell, and he would be right back to fix it. Excellent service, highly recommend this company!
This is the third time I've used Plumbing Solutions, and once again they did a terrific job. I needed my garbage disposal replaced and Jacob was fantastic. He offered to purchase the disposal on the way to my house, which was very helpful. He explained what went wrong with the last disposal, recommended a brand he liked, and installed it quickly and professionally. Highly recommend.
I received a quick reply via Yelp from Plumbing Solutions. Ed arrived as scheduled and looked into my problem. He communicated, took photos and diagnosed the problem. Gave me options for the repair. He was able to come back the next day to do the job. The job proved to be big but Ed communicated throughout the process even sending photos from under the house while he was working. He did a great job. He left everything cleaned up. Took away all the debris. He had confidence and gave me confidence that I had the right company and person doing the job. Very happy to have had Ed and plumbing solutions fix my problems. 108 year old house with cast iron pipes that finally gave in. I believe Ed when he said I should not have troubles now. Thank you!
Melinda H.
05/02/2022 12:00:00 SA
Jacob did a great job diagnosing the problem with my toilet. He was thorough and got my issue resolved quickly.
Fast, efficient, and reasonably priced. Jacob was able to come to my house and fix my leaky outdoor faucet quickly and replace the necessary parts. Would definitely use them again.
I hired Plumbing Solutions to install two new toilets. Jacob was accommodating, efficient and did a great job. It's good to know after all these years and with a new generation of plumbers, their quality is as good as ever. Thanks again, Jacob and Plumbing Solutions!
Plumbing solutions were able to come out same day and fix the problem! Highly recommend! Jacob was very kind and efficient.
We were able to get same day service whereas a couple other local businesses couldn't get to me for almost 5 days which is a ridiculous amount of time to wait for a plumbing issue.
Jacob was polite and knowledgeable.
I am confident that I will use them again if needed.
Armando came out to troubleshoot a water pressure issue that was affecting our outdoor irrigation system. He was able quickly determine that the water pressure was fine and that I most likely needed to work with a landscape company to address the problem. I appreciated his honesty and that he didn't try to charge me for something we didn't need. I have worked with Armando before when our sewer backed up, and I have found him to be very professional and always willing to take the time to explain things. I would definitely recommend Armando and the Plumbing Solutions team for your plumbing needs.
Andres and Armando showed up at my house, and before they offloaded their leak-detection equipment they did a simple check of the sprinkler valves. Sure enough, they discovered I had a leak in one of the valves. Rather than charging me a one-hour minimum, which would have been completely reasonable, they shook my hand and wished me luck. Needless to say, they have won me as a customer for life.
Kevin D.
06/09/2022 12:00:00 SA
I give Plumbing Solutions five stars, I called regarding a clogged pipe they were very responsive here within 1 hour.
Jacob N Was our plumbing specialist was very knowledgeable courteous and professional.
I would use Plumbing Solutions again.
Abe B.
08/10/2022 12:00:00 SA
We've used Plumbing Solutions a couple of times, one for our water heater and the other was for our disposal. Both times, we were very satisfied with their work. Will definitely call them again in case we have a need for a plumber in the future.
Gerard L.
09/11/2021 12:00:00 SA
I guess if you cancel once and try to get their business they just kill you as a customer. I called for a second time because I had to cancel before, they said they'll be at my house that same day 2-5pm. They never came and I thought I kissed heard and waited till the next day. Still no show. I called them and they we're supposedly closed Friday which was the day I called until Monday.
What a crap load of poor service. They seem to do a good job when they actually show up but they should fire who makes the appointments. If it's the owner, step down!
had bad experience with first plumber, then decided to stick with same company but ask for more experienced plumber and had an equally bad experience.
problem: low water pressure in shower
first bad experience: plumber came over, inspected the valve, said he would need to find new valve to get water pressure back up. left house. did not call or email until i reached out several days later to see where things stood. waited. waited. finally he came back out, and replaced the valve. didnt fix the water pressure. said he was stumped and that his hands were tied. then he left.
second bad experience: called and asked for most experienced plumber to come out and examine shower. told him to speak to prior plumber to get up to speed before coming over. he did not do that. came over and had no idea what problem was that his colleague had been working on. he examined the valve, said he was going to call delta (valve maker) and troubleshoot the issue. also had him look at some faucets to replace with newer ones. he left. he emailed about a week later with faucets to sell me but without mentioning the main water pressure question. i asked about the water pressure. he didnt respond. emailed again...no response...
this is pretty terrible
Roy M.
08/04/2022 12:00:00 SA
I needed a toilet replaced on short notice. Jacob was awesome and came out on the same day, replaced it efficiently, and made sure the place was left clean before he left. Highly recommend him and Plumbing Solutions!
We had a great experience with Plumbing Solutions last week when our kitchen sink had issues, then my husband made it worse trying to fix it himself. The day I called, I was given a 3 hour window that afternoon for arrival. The plumber (young guy, can't remember his name) arrived right on time and was done quickly and left everything much more clean than my husband had! We were given an estimate over the phone, a range actually- high to low- and the price fell at the higher end because my husband had broken the garbage disposal, of course. If that hadn't needed to be replaced, it would have been at the very low end. Lesson learned. They are our new go-to!
These guys responded within minutes and were here the next day. Their estimate was competitive, they were in time, and professional.
Andres from Plumbing Solutions came out to my place within a couple hours of my request about a leaking kitchen sink. He was professional and knowledgeable, and very quick to fix the leaking sink. Will definitely call these guys next time I have need any plumbing work done.
My wife and I just recently purchased our first home, and it turned out that we had some plumbing issues which needed repair work ASAP, as we had raw sewage coming up into the bathtub. I called Plumbing Solutions, and had the good fortune of having the most polite, knowledgeable, and hard working young man named Andres come out to take care of the situation. He was on time, very nice, and took the time to fully explain the situation and what my options were. I hope to not have any plumbing issues in the future, but if I do, this company will be my first choice. Excellent work Andres!
Great service! Messaged them via help and got fast reply. Armando came by and made extra effort not to wake my sleeping baby. He found the problem right away and gave a fair estimate with different options for repair and will be quick to fix. Professional, nice and knowledgeable. Great service!
Elwood B.
05/03/2022 12:00:00 SA
Jacob called and was able to come slightly earlier than quoted and then finished the work (snaking a gross, old, clogged up bathtub) in no time at all. He cleaned up all the mess that he got out of the clog and was super friendly and easy to talk with. He gave ballpark pricing on what doing some other work would be, but in a no pressure way that was meant as informative since the plumbing is over fifty years old and could need repair major work soon. Highly recommend!
Super quick and responsive. Jacob was on time and helpful and got us back in action in under 20 minutes.
Shauna S.
12/08/2022 12:00:00 SA
This company has nearly 700 5-star reviews at the time of this rating. I can see why. I communicated with Joel and he scheduled a specialist named Jacob to come out the next day, with the promise that they would do the work that same day if we liked their bid. We did, and Jacob got to work. He was polite and professional. Replacing our heater required him to call in a colleague simply because of the fact that the space was so tight that he needed someone else to help him angle the old and new ones in at a precise angle. Jacob got the job done on time and at the cost of the bid - no surprises, and nothing I would change at all about this efficient, professionally executed service experience. Another 5 star review for a job well done!
We had an emergency when my husband decided to cut through an old pipe and water started pouring out. He shut off all the water to the house and it was still coming out! We had to have EBMUD come out to turn the water off, get the pipe fixed, in order to have our water turned back on again. This was the first place I called and they were so responsive I was so relieved! They sent someone out immediately and they ended up arriving right around the same time the EBMUD guy came. Long story short they fixed our problems and was a life saver! Did we pay a premium for it? I think so, but we needed someone ASAP and they fit the bill so we expected it. Fantastic service in a pinch!
James B.
04/11/2022 12:00:00 SA
Called plumbing solutions and they were very fast and responsive and came the same day. Initially the tech Brian thought it might take a few hours to fix our leaking disposal but it was completed in about an hour. Fast, friendly, and professional.
Jacob was knowledgable and made sure we had the info to make an informed decision! Thank you Jacob!
S. H.
05/12/2022 12:00:00 SA
Brian came to our home last minute he was very detailed identified the problem right away and was accommodating to fit us into his schedule as soon as possible. Plumbing solutions will definitely be our go too Thank you Brian!
I called Plumbing Solutions at 7 am because water was filling up the pan. Ed arrived at the house within the time frame stated. He diagnosed the issue and gave me some choices. He recommended going with the company who installed 1 1/2 ago because the unit under warranty. After unsuccessfully dealing with previous plumbing company I called Ed and he was able to install it the same day! He even helped me load the used water heater in my truck to return to Home Depot. I will never go to another plumbing company again.
These guys are the best! We've used them twice in our new home in Alamo and both times they replied back quickly, came to our house the next day and fixed our issue during the visit. Armando Talavera was our plumber both times who also give us some simple maintenance tips to prevent future issues. I have them programmed in my phone and highly recommend them.
Vivek V.
05/03/2022 12:00:00 SA
Andres came by right on schedule within a couple of hours of calling. He was very thorough in explaining the issue I was facing. He roped Mark in to help provide me with options and the estimates. I texted Andres late in the evening with my decision and he came over first thing in the morning with Armando to run a Jetter. I fully recommend everyone I interacted with, especially Andres!
Ed was FANTASTIC! He fixed both my problems AND educated me about some secret tricks of my fixtures. This is his second visit after a long gap and both services were outstanding. Gonna ask for him by name next time! 10/10
We have used Plumbing Solutions three times now for blocked toilets and finally decided to get a pressure flush toilet installed. They were always SO quick to come out and help us (same day/next day always) and Ed was super respectful, helpful and responsive. Highly recommended!
hey [john] remember me? you came to my home in shelby and did a shitty job and after you left my husband got shocked after he was going to put a wrap around the hot water heater that night and when i called you, you said wonder why, you know why. you said you was coming back that saturday to bring a part and you didnt!!!! you scammed us out of 350.00!!!! you are a scumbag and everyone i meet im going to be sure they know who and what you are. by the way you left that tester here and guess what? there wasnt even batteries in it. you was scamming the whole time. you call yourself a plumber, ha! its people like you who give companies a bad name. one day you will be judged for what you did. if i could give a minus star, you would get it.!!!!! he said he worked there. this was in november 2022. go to his f/b on here. this is the guy that did it. john jones, he called himself. i know this is him, i remember his face. if he didnt work for you then he was scamming people saying he did. his # is 704-600-5053.
Elaine C.
08/12/2021 12:00:00 SA
Awful customer service !!!! I cancelled because I was sick and could not talk barely. Then when they were supposed to be here (a week later was soonest) and the CSR was bitchy to me & said well you cancelled the 1st appt and rescheduled again a week was earliest. Do not use them if you need reliable plumbing company. Cancelled twice already. Used our plumber had to go get covid test ( now mind you there is more than 1 plumber at this business or is there?)
And then 2nd cancelation, our truck broke down. Neither time they were able to reschedule within a few days, always week later.
Thank you Jacob and Mark for fixing our clogged bathtub. EXCELLENT SERVICE .. Thanks for coming on time.. I didn't have to wait that long.
Jacob came the day after we called with our shower not draining and fixed it quickly. He also found an even bigger issue with our pipes under the house which was a big project but he was able to do the work in one day. Jacob (and the owner) were very reliable, friendly, and did a great job! Will definitely use them for future plumbing problems.
Had a really bad issue with our sewage line and Plumbing Solutions was able to send a tech out for an estimate the same day. Not only did they offer the lowest price of all the companies we contacted, they had the entire job finished the next day. Ed and Leo did an amazing and timely job with our messy problem. Highly recommended.
Zach H.
04/05/2022 12:00:00 SA
I've used these guys multiple times as I have a root-prone sewer lateral. Always nice, always timely, they get the job done.
WOW So good to know that true professionals still exist. Ed Blanco came by and got us back to working in record time. He was a joy to work with. We know who to call from now on. Thanks to Ed and Plumbing Solutions
We are so glad we used Plumbing Solutions to repair our broken sewer line. We had two companies out before Plumbing Solutions, and once we met and talked with Ed we knew we'd use this company. Start to finish the job was handled well, from communicating with us about the process, answering questions and even letting our 5yo watch the excavators close up. These guys are the best and I'm so glad we found them :)
HUGE thanks to Ed for guiding us through the process and communicating so helpfully, Joe for advocating for us with the inspector and being so kind to our amazed little one, Leo for working so hard during the heat wave and Sal for directing traffic and helping everyone get around the cones. You guys are wonderful!
We had a slow storm drain in our atrium that needed to be fixed before the big rains came. We wanted the drain to be unclogged and then have a camera inserted into the drain to see if any other problems exists. The quote over the phone was a minimum of $1200 for water jet pressure and camera, this method was preferred for unclogging storm drains instead of roto rooter. Another $600/hr will be added if the problem is not fixed within 2 hours which they said was rare. The problem started when we were quoted $1400 in person. When we said we spoke to Joel on the phone who told us it was less, the price was lowered to $1200. We then proceeded to ask for a quote in writing. When the day came to do the job, we were charged $1800 even if it did not take 3 hours to unclog the drains because they said it included travel time of the equipment to go from one job to our house. We were surprised this was never mentioned on the phone nor in person, nor in the quote. We were also told that the water pressure is really high that it is very effective in breaking down roots. That is not completely true as the camera still showed some roots that were not broken down and will probably regrow and cause the same problem again next year. I will never do business with this company again, they are very shady.
Plumbing Solutions responded to my request for a quote within a few minutes. It was nice and easy to schedule an appointment as they were prompt on returning my emails. Jacob sent me a text message on the morning of my appointment to confirm and he was actually able to arrive a little early which was a big plus for me. Upon his arrival, Jacob was very professional, friendly, and courteous. He was able to diagnose my issue instantly. He went straight to work and completed the needed repairs. I will definitely reach out to Plumbing Solutions if I have any issues in the future and I highly recommend them to anyone in the Pleasant Hill area.
We were very satisfied with the service we received. Jacob was very professional, efficient, reliable, and clean on the job. On top of that, he was also very friendly and provided helpful suggestions on things to look out for. We also asked Jacob if he could also replace the kitchen faucet, and he was able to re-quote us very quickly and perform the work on the spot. He was able to complete the job fix our broken water supply line (to the dishwasher) and replace the kitchen faucet in a little less than 2 hours. Most of all, our kitchen was very clean after the job was completed.
Hot water rushed out flooding our kitchen entirely when we ran the dishwasher, due to rot in the water supply line connected to the dishwasher. Not only did this flood our kitchen, but it also leaked through the ceiling of the bedroom in the floor beneath our kitchen. So we needed to get the source of the leak fixed asap before our insurance could send someone to start on water damage repairs.
I requested a quote with them on Yelp at 8 AM in the morning and got a response within 10 minutes, and they were able to dispatch Jacob to our home within a few hours in the same morning. We were very pleased with the response time, as we contacted several companies and they could not accommodate us immediately.
Furthermore, the pricing was also reasonable when compared to other competitors.
We will definitely be using Plumbing Solutions again in the future.
Aimee Z.
05/02/2022 12:00:00 SA
First time reviewing a business on Yelp, just had to give this business my positive feedback and gratitude. I had a fast leaking pipe under my house and called Plumbing Solutions based on their Yelp reviews. I actually called 2 other businesses first and at one there was no answer and the other got voicemail so decided to try PS. I'm so glad I did. Joe picked up quickly and sent his specialist the next morning first thing. Andres showed up promptly and was super courteous, respectful and a pleasure to work with. He was able to crawl under my house in very muddy and tight circumstances and fix the problem, and in less than an hour I had running water again. Thank you PS for the fix, I will definitely use you in the future for any plumbing needs and highly recommend you and Andres!
Very pleased. Great service. Fast response. Professional. Called for a quote for a sewer line bypass. They came in competitively and the technician, Brian, was proactive and responsive. I would highly recommend them.
bilbo b.
06/06/2022 12:00:00 SA
Plumbing emergencies are always stressful. We got a response from Joel immediately stating that he could have a technician out Monday morning at 8am. Promptly at 8am the technician arrived. Our technician Ed was amazing. He Diagnosed the problem quickly and repaired our copper line within an hour or so. He also came in to make sure that our faucets weren't clogged with dirt and purged the system. I highly recommend Ed and Plumbing Solutions!
I called Plumbing Solutions and someone was able to come out within 2 hours and repaired the small leak underneath my kitchen sink in the crawlspace in 30 mins or less. Professional service, in and out, just like it should be. Brian, the technician was very knowledgeable and even tightened one of our toilets for us. Will be coming back to these guys in the future!
I had a great experience! We needed a few random things done in our house we just moved into. They were responsive and communicative. Andres was great and would definitely hire again!
Ed to the rescue! Ed was the third plumber we have seen in a week and finally we got the right solution in place. I so appreciate the clear explanation as to what the issue is and how to fix it. He was clear and concise, and that goes a lot. Way when you're stressed about plumbing! He fixed the sloping and installed a 60 foot line from the island sink in a very tight crawl space. He also replaced a old tube and delete with smelly stuff. I will not loose his number that's for sure. Thank you, Ed. Professional, competent, and kind.
Jacob came out and took care of our leak quickly in about an hour. Will use them again in the future.
Jacob Newens came out to address stopped up sewer line. Not only was Jacob personable, friendly and professional, he went above and beyond to explain to me every issue that was affecting my stopped up sewer line and brought me out to look at the camera so I could see first hand those nasty tree roots in my line. Jacob put my mind at ease and was upfront about the pending hydrojetting that needs to be done. He even offered to look into getting it scheduled today, the same day he came out. First time using this company for my plumbing needs and definitely won't be the last. THANK YOU, Jacob!
Cara H.
03/05/2022 12:00:00 SA
Huge shout out to Ed for helping us figure out what is going on with our sewer lines. Two weeks ago, another national chain came out to clean out the lines and although they claimed to have used cameras, didn't find the problem. The toilets all backed up again. Today Ed showed us exactly what was going on and gave us three options to resolve the issue. Thank you very much for helping us out, Ed! Highly recommended.
Gene M.
02/07/2022 12:00:00 SA
Joel is very responsive, informative, open, and easy to communicate via Yelp Request a Quote (request was placed over weekend but still gets responses quickly).
On Monday Mark spent around half an hour at our property, found a potential source of the leak (which regular plumber, although skillful, was not able to guess), and gave a good piece of advice on how to handle the further repair. I'm impressed with his professionalism and attitude.
Definitely recommend.
Really good service from Jacob & Marc , came to my job at CALITHO and gave a quick estimate and did the service right away .
I recommend them very professional with our company
John P.
05/11/2021 12:00:00 SA
Jacob was on time, professional, and worked quickly.
He gave us options on what and how to fix our issues, as well as the different prices before doing any work.
The other thing he did,which was greatly appreciated, was he checked the pipes around the toilet and sink and found that one of the valves will need to be changed soon.
Very proactive! Would definitely recommend!
Ahmad A.
10/11/2022 12:00:00 SA
I called plumbing solutions for a leak in the crawl space. They were very reap and sent a technician (Jacob) in less than an hour. Jacob was very professional, he gave me a quote after inspecting the leak. He showed me pictures and videos of the repairs before and after. I highly recommend them.
Jacob is awesome! Arrived on time with a great attitude. We've had an ongoing issue and instead of taking the easy way out and snaking the sink. He went under the house to properly diagnose the problem. Excellent customer service!!! Definitely recommend
I called a couple of places first and left messages and I did not get a return call back. I then called Plumbing Solutions and they picked up and I explained what the issue was. The person on the phone indicated that they could come out same day and gave me a 3 hour window and indicated that it's $65 for them to come out and assess, and that money will go towards the cost of the job if I decided to hire them.
Well Ed from Plumbing Solutions was at my door within an hour of my call. I told him what the issue was in terms of a big water leak coming from either the dishwasher, garbage disposal, or the sink and that we had been using a secondary sink to wash our stuff because we couldn't figure out where the leak was coming from. It took Ed literally 45 seconds to a minute to identify the problem and then another 2 minutes to make sure that he was right which he was. He simply told me what the issue was and how to prevent it from happening again. He then said if he was wrong and we continue to have issues just call him back and he'll come right out. I had his cell already so I asked him for an invoice to pay the $65 initial consult. He said don't worry about it because he identified the issue so quickly. Ed literally could have told me anything because I'm obviously not a plumber so I basically trusted him. I've read about and personally experienced horror stories when dealing with service professionals taking advantage of helpless customers. Ed was the epitome of a solid professional with integrity and honesty which I feel like you don't find often these days. He literally gave me faith in humanity again. These guys especially Ed are the one to call with your plumbing issues. I hardly ever review or rate businesses. This time I had to because Ed and the company were so honest and genuine.
Recently purchased an older home that needs a bit of work including updating some plumbing. Jacob was punctual, professional, and very knowledgeable including explaining the various items that need to be addressed. He was able to communicate how the process works, what to expect, and of course provide an estimate for the work. I had a very pleasant experience and would highly recommend you giving them a call for your plumbing needs!
Aaron S.
04/05/2022 12:00:00 SA
Armando, resolved a bath spout issue in one visit after only being contacted the night before. He was responsive, on time, had great communication of the issues, resolutions and costs. We are very satisfied with Plumbing Solutions thanks to Armando! Great work and highly recommend
Katelynn M.
05/10/2022 12:00:00 SA
We contacted Plumbing Solutions due to a leaking sink in our business break room. Andres was great he was thorough with discussing repair options and even completed the work the same day. Highly recommend this company 5 stars!
Evgheni C.
03/05/2022 12:00:00 SA
We had to remove an old gas pipe in our living room. The appointment scheduling was prompt and easy. On the day of the appointment Ed from Plumbing Solutions called me prior to coming to confirm the visit. After arriving he quickly assessed the scope of work and finished it in a timely manner! Thank you, Ed, and be sure I'll go to Plumbing Solutions next time I need to do any plumbing work!
Charles H.
05/09/2022 12:00:00 SA
Ed was able to get to our house earlier than the appointment and was able to diagnose a sewer blockage and install a new clean out the same day. Made quick work of the job, then took the time to show me the interior plumbing with his camera.
Sherryse M.
05/09/2022 12:00:00 SA
We are a condominium complex. We had a hot water line leak. Jacob came out as soon as he could and he and Mark repaired the leak without a problem. They were very kind, courteous and honest. We will call them with all of our plumbing needs! Thank you Plumbing Solutions and Thank you Jacob!
These guys are awesome! I had a semi emergency leak right before a 2 week vacation. I called a bunch of companies and they were one of the few that could come out the next day. Jacob came out and had the leak fixed under the house in less than 2 hours. Very professional and clean.
They showed me pictures of the rest of the pipes under the house and I agreed with them that they probably wouldn't last longer considering one pipe already busted on its own. They were able to come out the next day with about 4 guys and replaced all of the pipes under the house in almost a full day.
I thought their prices were fair but because of our rush we didn't have time to shop around. The price was what they quoted after they were done. It's been 3 weeks and haven't had any issues yet. I'd recommend them for any job!
We recently purchased our first home and hired PS retrofit the hookup for the washer in the garage. The washer had previously drained to an old, crumbling concrete wash basin. They removed the basin and tied the washing machine drainage into the existing drain line.
They were quick to come to our home to provide an estimate and very quick to begin the work the next day. The young technician was very friendly and communicative.
After reading all the glowing reviews online, we decided to hire PS. After completing the work and processing our payment, the technician said that they accidentally made a 'boo boo' and switched the sides for the hot/cold water. The technician was a younger man and had an older, presumably more senior plumber with him during the work, so I am not sure how the 'boo boo' could have occurred. Not knowing much about plumbing, we said that it was okay, thanked him for letting us know and he left.
10 minutes later we thought to ourselves that this really was not right and we paid a lot of money and it should be fixed/done right. We called them back and they said they would come out the next day to fix it. Five minutes later they said they would come back asap the same day.
The technician came back and made the corrections to his work. He did it without a dispute or excuses, which I commend. However, I would suggest the company employ more experienced workers or have senior staff with them to ensure the work is done properly.
I would not hire this company again. It was too pricey ($1200...yes, I should have gotten more estimates), and I don't have much faith in the expertise level of the staff.
The three stars are for attitude (owned up to the mistake and fixed it without excuses), and responsiveness.
I highly recommend this company
I called on a Thursday morning and they showed up within a couple hours to give me a estimate as I had a backup. Andres showed up the next day to do the job and he was fantastic !! He was professional and very hard working!! I will be calling and asking for him again!!
My bathtub was backed up and we called Plumbing Solutions and they came right out. Jacob Newens was very professional, friendly and knowledgeable. We needed a new pipe and drain. He went above and beyond to make sure we would not have another plumbing problem. Great guy. Great company! A lot cheaper than the competition too!! Will definitely use again if anything else comes up.
John G.
05/11/2021 12:00:00 SA
I had sewage backing up in my house due to roots in my clean out. They came out 30 minutes after I called and helped me figure out what was going on. they helped me find tghe clean out and we very honest with me about what could be done and how much it would cost - even when it became clear that I was not going to be able to use them to fix the problem.
I appreciate their honesty and integrity. If I need plumboing serivce again, I will call them first.
We got excellent, friendly service from Jacob N. He arrived when he said he would (communicating with me via text prior to arrival), gave us an estimate, and completed installation of our new water heater in one afternoon. He was reliable, did good work, and was very personable. We highly recommend Plumbing Solutions, and Jacob in particular.
Emily F.
04/11/2022 12:00:00 SA
Ed came out and was very professional and friendly. He helped us to figure out what was wrong without tearing up our ceiling. I really appreciate this kind of service as it's rare these days. He gave us some great advice and ideas about how to fix the problem. Thanks Ed!
There was a leak on my water heater 2 days ago, called here and they sent their representative the very next day. Jacob was assigned to my job and he is AMAZING! Very patient, explained the whole process and future possible maintenance too! Thank you Jacob. I know now where and who to call in the future
We were having problems with 2 toilets. Ed came over the same day and offered some good advice. We ultimately purchased 2 new toilets and asked Ed back to install them. Everything went smoothly. We're very happy and will call Plumbing Solutions any time we have a plumbing issue.
Ed from Plumbing solutions was awesome. Had a pretty good leak at the main shutoff valve to the house. He Right on time, explained what needed to happen and costs and completed the job in under an hour. They'll be my first call when I need plumbing help.
We had an emergency and needed a plumber out ASAP. Plumbing solutions sent a tech immediately, who quickly resolved the issue. The tech, Jacob, was incredibly polite and helpful. Could not have asked for a better outcome.
I called plumbing solutions to troubleshoot a problem with a power flush assist toilet. Ed responded and was on time, professional and was able to diagnose the problem. Ed was able to get the part needed to fix the problem within 24 hours and came back on a Saturday to complete the job. Ed took the time to make sure everything worked perfect. The costs of the repairs was reasonable. I will definitely use this plumbing service again!
Just had Ed install A 2 way clean out and hydro flush the lines. Very professional and courteous. He did an excellent job, communicated with me the entire process. Would definitely use again!
Josh K.
08/12/2022 12:00:00 SA
Jacob came out at the drop of a hat and consulted on the seismic gas shut off valve within 12 hours. He installed it on the spot in 2 hrs for $670. He was very communicative and asked for our ok for the way he wanted to do the work as there wasn't much room to install. Great response, Great communication, clean work, and professional personality.
Over the weekend our kitchen sink backed up and we could not use our sink or dishwasher. Additionally, we have been having problems with our toilet as well. We called Plumbing solutions and they sent out Andres who was phenomenal. He was able to diagnose our problems immediately and fix the sink issue. He was very knowledgeable and clean in his work and there was no water everywhere as we have experienced with some other plumbers. Andres was also able to diagnose the toilet issue and speak to his manager about an estimate for replacements. Their prices are fair and their work is excellent. I will be using them in the future for sure. The technician also wore foot covers and a mask for COVID safety. I will be sure to recommend them to all of our neighbors and friends in the future.
Emily V.
07/12/2022 12:00:00 SA
All I have to say is WOW! We had such a fantastic experience with Ed and Leo from Plumbing Solutions. I called in around 10am to inquire about an assessment of a leak that was pouring out into our cul de sac. Within 30 mins Ed came out to give me a super thorough diagnostic of the issue and let us know that unfortunately, the leak in the street was coming from somewhere in our piping that ran under our front yard to the house, and the pipes that were currently in place were either old, possibly made of the wrong type of copper for the standard of piping that should be used, or had tree roots piercing through them from the large sycamore tree in our front yard (We discovered in the end, it was a combination of all 3 issues- just our luck). We have a large brick patio that runs the front perimeter of our house and Ed came up with a plan to dig up a long area of our front yard to reach the area that needed to be serviced without us having to chisel through our brick patio and ruin it extensively. By Noon, Ed returned with the proper equipment and had Leo come give him a hand with the project. They completed the work by 5pm and the best part was, they put everything back in place like nothing ever happened- all the dirt dug up from the massive trench and our rock landscaping was perfectly back in place! My husband and I thought they gave us a very reasonable quote for the amount of labor and skill that Ed and Leo performed during the afternoon to get the job done. Before they finished up for the day, they checked all our faucets to make sure the water was running smoothly and let us know the work they performed had a 5 year warranty. Excellent work and service overall, and I would recommend them to anyone! Thanks again Ed and Leo- we will definitely be calling you for any future plumbing needs we may have!
Joseph R.
08/04/2022 12:00:00 SA
This is a fantastic team to work with! Ed and Leo exceeded our expectations. They completed the job quickly and professionally. They were also patient and helpful with explaining what needed to be done.
George S.
09/08/2022 12:00:00 SA
Once again Anthony helped me solve a problem with my tankless water heater. Very knowledge, courteous service. This is the second time in three months that they have helped me. Highly recommended if you need plumbing services.
Jacob was great! He happened to be in the area so he was able to help us a day ahead of time! He plugged an unused gas pipe for us. We'll definitely be sticking with Plumbing Solutions from here on.
10/27/2021...We kept hearing a funny sound for the last couple of days or so and realized we had water leaking under the house. Called one company for service but they weren't able to come out until friday. Called this company @ 7:30 this morning and they were able to have someone here before noon. Yay!. Jacob identified what the problem was, definitely a leak in a pipe and had the problem solved and fixed within 2 hours. Also helped replace our main water shut off valve and another hose connector. Will be calling them again for plumbing issues. Thank you Jacob and company.
Jacob was super amazing!!! He's honest, knowledgeable and so so patient. He completed the work as promised and let us know ahead of time the work that needs to be completed in the future. I would highly recommend Plumbing Solutions and Jacob!!!!
Replaced a couple valves quickly and fast! Friendly service, thanks Jacob! Would request service again.
Gioia T.
05/12/2022 12:00:00 SA
Brian was very punctual and resolved the leak issue in 15 minutes. He was very informative as to the issue of pipes in general.
We have an old house with a chronic issue. Ed, from Plumbing Solutions, was knowledgeable...efficient...professional...and very personable. He explained option for eliminating the issue and unblocked the clog. I will be placing their contact info into my cell phone...as I will be using their company for any future issues in our old house. Thank you, Ed!
Our front water line with our house water shut-off and hose spigot was rusting and leaking. I called Plumbing Solutions and Andrés came out the same day and gave me a quote. Since it was a quicker job, he ended up being able to come back the same day and do the work, and it looks great! He replaced two rusty valves on a vertical pipe with a new bib and on/off shut-off handles. He explained how it worked, what I would need to do to maintain it (turn off and on the main shut-off at least once a year), and even took the time once he asked if I was a new homeowner to show me how to assess where a leak was from my city water meter. Great service and I appreciated the extra time he took. I will call them for future jobs!
R F.
07/08/2022 12:00:00 SA
The kitchen sink was stopped up and Plumbing Solutions came out quickly and snaked it, clearing up the problem.
Jacob and another gentleman (sorry forgot his name) came by on time, figured out what needed to be done and fixed it, very efficiently and professionally. Moreover, they wore their masks the whole time and wore shoe covers - a plus for me.
I'd recommend them to anyone with plumbing issues.
Excellent company. First- they came the next day. Other companies did not have availability until days later. We asked for sewage lateral inspection, the technician was very knowledgeable, patient and explained everything we needed to know about our '56 house's possible issues. We decided on cleaning of our old pipes hydro jetting to clean the roots ingrown in the sewage pipes. They were flexible, courteous and not pushy. We will use them again.
Tony L.
11/01/2021 12:00:00 SA
Amazing work! Jacob was awesome found my issue and help me fixed it right away! Thank you! Will continue using this service!
Laura C.
09/06/2022 12:00:00 SA
Our washer wasn't draining and they were able to get come to the house and evaluate it in 24 hrs and fixed it the same week. Andres was responsive and helpful (responding via text, I could send pics of the issue) - a really seamless experience. Gave me options with pricing which was greatly appreciated. Highly recommend.
Although I'm fairly comfortable with the tech world, when it comes to the analog side of things - for example, household repair! - count me clueless. Plumbing problems easily fall into the clueless side of things. In the past we have tried a hodgepodge of solutions ranging from friend contacts to brand-name commercial plumbers with varying degrees of success and cost.
We needed to upgrade faucets for our front bedroom sink, as well as the showerhead. We had bought the new equipment on Amazon, but who to do the installation? Yelp to the rescue: Plumbing Solutions looked promising.
We called, explained what we needed, and got a same day appointment. Shortly thereafter, they called to say a prior job had finished earlier than expected, and they could be there in 40 minutes if that was OK. Loved the responsiveness.
Mark and an associate showed up right on time. They quickly tackled both jobs and were done in under an hour! As a bonus, Mark looked at a crack in our master bedroom sink, said it was fixable, and recommended we seek out a refinisher. He also mentioned that he liked Moen, the maker of our new additions, and that they offered a lifetime warranty on parts, so it would be good for us to register our purchase.
It's great to know there is a local, reliable plumber we can use for any future plumbing needs.
Jon G.
12/02/2021 12:00:00 SA
Working with Plumbing Solution to install our new hot water heater could not have gone more smoothly. They were literally at my house the day after I reached out, quickly assessed the job, and in the same day carted the old tank out and installed the new one with zero issues. Jacob, the service tech was great to work with and I couldn't believe how fast and efficient he worked. Terrific experience all around and would highly recommend!
I sent them a request on a Sunday night and by 840am the next day I had someone at my house. Ed was fantastic, diagnosed the issue and fixed it. I'll be using them again!
Melissa D.
08/01/2022 12:00:00 SA
This was our second time working with Plumbing Solutions. Both times have been great experiences (as great as emergency plumbing situations can be). Today I woke to a leaking water pipe spraying water everywhere. They had someone out within less than 20 minutes. Ed assessed the situation, shut off the mains, ascertained the problem and provided a recommended solution and quote quickly and professionally. The job (involving very old and corroded pipes) could have been much worse. I appreciated Ed's professional and friendly manner and efficient work. I ended up with a better solution than I could have hoped for. Thanks, Ed! And thanks Plumbing Solutions.
Ed came out to look at a leak under our house. He identified several issues and went over options for repairing all of them. When we're ready to do the work, we'll definitely have Plumbing Solutions do it.
I just want to rave about how amazing this company and employee Andres has been to work with!! We recently bought an older house that had original cast iron sewer lines that we found out needed to be replaced (after 3 separate snaking and a camera line view from another company) in 2 different places and Andres came and did our estimate and repairs. He was incredibly knowledgeable and upfront about what options we had along with what potential issues we might encounter but broke everything down in an easy to understand manner so we understood cost and timing for repairs. Really competitive pricing and they had the repairs done in 2 days (they could have done it in 1 but just due to the amount of issues they had to split across 2) when 2 other companies told me it would be 3-4 days minimum. On the second day he had Brian with him to assist and they totally rocked it and were really communicative during the whole process. Also my mom ran into a water heater issue at the same time they we're doing our repairs and I referred her to use them and they came out and got everything fixed for her in a day! Cannot recommend them enough and will definitely be using them for any issues we might have in the future!!
I found Plumbing Solutions by doing a Yelp search. There's a reason they have such a high rating. Jacob N. was at my door between the promised two hour window and was very personable. He not only fixed the problem with my kitchen sink, but he also answered all of my many questions. With his happy smile and friendly demeanor, I hope Jacob will be my person should I need to call Plumbing Solutions in the future.
Thomas G.
09/06/2021 12:00:00 SA
Adding to the chorus of great reviews for Plumbing Solutions, we have had an amazing experience with these folks! We bought a house that needed some work from the get go, so we have had plenty of experience with Plumbing Solutions replacing cracked pipes (kitchen sink and two toilets), replacing wax seals, redoing piping under our sink, replacing an outdoor faucet, and probably other items as well that I am forgetting. Each time the scheduling was super fast, and we had Ed and Armando out who did impressive work is some difficult and tight spaces. I have come to expect very professional and excellent service, and we are pleased to have the Plumbing Solutions folks as our go-to's for the (likely) plumbing help we need down the road. Thanks again Plumbing Solutions!
Jacob was excellent! He explained everything clearly, was on time, professional, courteous, and didn't waste any time. He was thorough and detail oriented, and we will definitely use this company again!
Jacob replaced my toilet and fixed my valve very efficiently. He worked really hard on the job. He even had to go back to the store and deal with a missing item that was the stores issue. Thank you for the quick response.
Jacob helped solve a knocking pipe issue. He arrived at our place within 2 hours and fixed the issue within 1 hour! He was very thorough and explained the different issues it could be as well as making a recommendation about what to do if it returns. 10/10 recommend! Super quick and helpful!
I needed a toilet replaced and a new faucet installed. Plumbing Solutions came when they said they would and performed the tasks in a timely manner. Very professional and courteous and pricing was on par with what I had expected too. Would highly recommend!!!
Jeanine C.
06/09/2021 12:00:00 SA
Jacob and his crew did an excellent job replacing the exterior water line in the front yard. They arrived the same day for an estimate and finished the job the next day. The work was completed on time and the cost was lower than the initial estimate. Even though they had to dig through tree roots, shrubs and under a cement walkway, plus the way they cut out grass and replaced it, you cannot tell work was done.
We will definitely call them the next time!
Debbie S.
05/10/2022 12:00:00 SA
Plumbing Solutions was quick to respond to my request, were prompt, clean, courteous, and Jacob was very nice did a good job repairing our toilet.
connie h.
05/09/2022 12:00:00 SA
Ed came early to the appointment, and quickly diagnosed and fixed the problems we had with our sink and our tub. Thank you!
Jim B.
03/09/2022 12:00:00 SA
Ed from Plumbing Solutions added a seismic shut-off device to my gas line. He was professional, friendly, and on time. I will definitely use Plumbing Solutions again.
Robert M.
01/10/2022 12:00:00 SA
Our main sewer line needed to be cleared. Toilets were backing-up in the house. I have a home warranty so I called them to arrange a service call. My warranty company reached-out to the company that came to our home back in mid-2021 for a similar issue. I would not call them full time plumbers. My wife and I decided that we needed to reach-out to a company that was 100% focused on plumbing. That said, I looked on Yelp for a highly rated plumber in the area and it did not take me long to identify Plumbing Solutions as the right specialist.
I called Plumbing Specialists at 7:30am (on a Monday) expecting to get a voicemail message but to my surprise Joel picked up the phone. I described my problem and he said I can have someone at your house between 12:00pm and 3:00pm today. I will take it!! Sure enough, at 12:06pm my phone rang and it was Jacob and he was at my house. 50 minutes after describing the problem and showing him the clear outs, Jacob had snaked the main line, cleared the blockage and all toilets were flushing properly. Upon completion, Jacob told me what he saw on his snake camera and his thoughts on what the problem might be. He then said, if you show me your crawl space, I will go down and have a look to confirm what I saw and see if it is an issue I can fix now or possibly can come back and fix. OK...have at it!! Jacob went down into the crawl space to examine the situation. Needless to say, what I paid Plumbing Solutions was money more than well spent (and it was reasonably priced). Jacob was incredibly friendly, well mannered and a plumbing professional. Plumbing Solutions is now programed into my phone. I will not hesitate to call them for my future plumbing needs.
Claire P.
04/04/2022 12:00:00 SA
We had the inevitable occur, which no homeowner wants, which was a totally blocked up main line. The problem ended up being more complicated than it first appeared, and required a new clean out point, but Brian did a great job of explaining what was required, giving me several options and completing the project in a timely and professional manner. We would definitely use them again!
My bathroom was draining slow & backed up. Two different plumbing companies failed to return my call so I tried Plumbing Solutions and I am so glad I did. I just plugged them into my phone contacts as a trusted resource. Ed the plumber was courteous, friendly and professional. He took a look at the entire house to make an educated decision about how to tackle the issue and fixed it in no time. I highly recommend Ed and Plumbing Solutions.
I called plumbing solutions to help me install a Moen Flo water monitor. Jacob came to my property and scoped out what the project would take and also completed a complementary walk through all the plumbing fixtures in my home to help identify potential issues and where we could make low-cost improvements to prevent future problems. He came back the next week and installed the Moen Flo. The installation process was great, and the system works as expected. I will contact Plumbing Solutions and Jacob to help me with work I need in the future.
I called Plumbing Solutions for a few problems we were having. They arrived a few hours after I called and promptly fixed the issues we were having. Great customer service and very professional.
We have now used Plumbing Solutions four times, they are quick, efficient, their work is top notch and they leave the place spotless. Our technician Jacob was nothing g short of spectacular. He diagnosed the issue, told us what the problem was and fixed it quickly and professionally. Great job Jacob
Ed arrived within the first hour of the 3-hour window and had our shower drain unclogged within minutes! Used their services a few years ago. Very responsive and answered all our questions. Highly recommended!
Jacob was very helpful in unclogging our drain. He explained all our options and was able to fix the problem quickly. He arrived within the stated time frame and left every cleaned up.
My water heater stopped working, I first called a competitor and I am still waiting for a call back.. I next called Plumbing Solutions, they answered right away and had someone at my house a few hours later. Jacob showed up and was able to get my water heater working again but suggested it may not stay on very long. As he predicted, the next morning it wasn't working and I gave Jacob a call, he was at my house in 20 mins. I needed a new water heater, so he started draining my old water heater, left to pick up a new one.. was back at my house an hour later and installed the new water heater all before noon. All of this under 24 hours of my water heater breaking down.. super fast service, couldn't have asked for a better experience... thank you Jacob!
Brittany P.
05/04/2022 12:00:00 SA
Jacob and Armando were super responsive, quick, and provided before and after photos of their work. Replaced a drain, p-trap, and resealed my leaky toilet on a newly moved-in home. Thanks guys!
Brion L.
05/04/2022 12:00:00 SA
Great experience all around. Fast scheduling, on-time, great communication throughout the assessment & repairs, and very reasonable pricing. 5 stars for Plumbing Solutions, and in particular for Jacob.
Jacob came over and checked the sewer lines and answered all the questions I had. All star service.
Elaine C.
06/01/2022 12:00:00 SA
I called about a leaky toilet on and they repaired it the next day (after apologizing for the delay - I'd tolerated the leakiness for months so this still seemed pretty fast to me!). Jacob gave a 3-hour window and was very communicative and professional; I really appreciated his flexibility when I mentioned I was running behind due to an unexpected errand. The repair took about 20 minutes, and now our toilet is far less annoying :) Thanks!
Cheryl W.
07/03/2021 12:00:00 SA
They quoted me $8,550 which supposedly included a discount for job. Two other companies quoted $1500 and $2000 for the same job. How and why were they so expensive? Were they trying to take advantage of me because I am female? Always get quotes from more than one company!
Nicolas F.
06/01/2022 12:00:00 SA
We had a great experience with plumbing solution. We needed a sewer line clean out, and they were available the same day. They were very knowledgeable and took their time to answer our questions. Would definitely recommend
Armando was on time, dressed professionally and spoke AND listened to me. I could tell he is one of the good people placed on this earth. He fixed my problem within a timely manor. I definitely recommend him and his company and if I ever need a plumber he and his company is the place to call. He got a hold star for the day. Thanks Armando!!!!!
Woke up to no hot water, and found that my 10 year old water heater wouldn't hold the pilot light. I found Plumbing Solutions on Yelp and gave them a call. No charge to come and take a look at my water heater that afternoon. Jacob and Brian arrived and were very friendly, giving me options for repairing or replacing my unit. I decided to replace it entirely, as they were fortunately able to find the correctly sized water heater from one of their suppliers nearby. A few hours later the job was done and I had hot water again, all on the same day! I would definitely use Plumbing Solutions again for their fast and friendly service.
Plumbing Solutions was great to work with... we had water back up in both bathrooms..
from contact to completion of the job they were knowledgeable , professional, fast and friendly . The response time is quick and prices fair.
I highly recommend !
Henry T.
04/12/2022 12:00:00 SA
Had a consult today and Jacob was very informative and had good recommendations. Even though they couldn't really help as the issue wasn't their specialty, Jacob was still honest about it a d recommended a few other things to be done. I appreciate businesses who can be honest about their limitations instead of trying to just sell you things and service.
I want to compliment Ed for his courtesy, consideration, professionalism, knowledge, and helpfulness. He talked through my situation, made helpful observations and suggestions, and didn't try to sell me unnecessary services. When he entered my home, he put on shoe covers without me even asking him to. Thanks!
M. C.
09/12/2022 12:00:00 SA
Absolute worst customer service I have ever encountered. Scheduled a sewer lateral inspection. DO NOT USE THIS COMPANY. I called to confirm morning of and they didn't have my appointment down. Told me when I scheduled that they would arrive between 12-2pm, but when I called to confirm they said who told you that? Because we only do 3 hour windows. Ok, called client to say that they wouldn't be there within the window promised several days earlier. Then, after the time they were supposed to show up, I got a call from ED who said he would not do the inspection and would NOT take a credit card over the phone because too many people have burned [them]. They were extraordinarily rude and unprofessional throughout the entire process, it was shocking. They basically said they excepted my client (who doesn't have a car and doesn't live in the home) to wait at the home for 3 hours for them to show up in order to pay them, that it's not their problem how insanely unreasonable and inconvenient that is, and that there is no other way they would accept payment. Absolutely awful people, avoid them at all costs as they will destroy your home and not care at all. No regard whatsoever for customers.
Kathy H.
04/08/2022 12:00:00 SA
We had been putting off replacing a leaky toilet because of the pain of finding a reliable plumber, but when I called Plumbing Solutions, they were able to get us in the very next day, and they provided a new low-flow toilet for a reasonable price. Brian was very nice and reliable, and my mom is happy with how the new toilet works.
Low C.
04/05/2022 12:00:00 SA
Excellent service. Jacob and Brian fixed the drainage pipe very professionally. Great job!
Great job, responsive & professional service by Jacob. He was very courteous and completed unclogging our kitchen sink & also offered advice for future maintenance & repair of our old kitchen plumbing. Highly recommend for your future plumbing needs!
Chrissy M.
05/12/2022 12:00:00 SA
Jacob N was timely, professional and knowledgeable. Plumbing Solutions offered reasonable rates and fast service.
Penny C.
05/11/2022 12:00:00 SA
On time!!! Honest!!! Quick!!! Fixed our disposal in 5 minutes after I broke it when cleaning the fish tank. Jacob showed me how to fix it myself should it happen again. Gotta love that. Best plumbing experience of all yime.
Stuart W.
05/10/2022 12:00:00 SA
I called Plumbing Solutions about a water leak in my yard. Joel originally proposed having someone come out the next morning, but then found out that Ed was in the area, and he got here in 15 minutes. Ed found a valve that cut off the leaking pipe, temporarily fixing the problem, and giving me time to plan for a permanent fix. All done in less than an hour from my initial call, for no charge. I highly recommend this company!
I called Plumbing Solutions this morning to ask about fixing loose toilets. Not only were they able to come the same day, but Ed let me know that the solution to fix was easier than what I had previously been told. I defined recommend Ed and the company and will contact them for future plumbing needs!!!
We needed a shut off valve installed for our new refrigerator and they sent someone out the same day within hours. Jacob arrived and was extremely friendly and professional. The part we needed in a specific size wasn't with him so he ran to the hardware store and grabbed it so he could finish the job which we really appreciated. Great service and great company!
We had a leak under the sink. Ed came out, fixed the problem, and didn't even charge us because the leak was an easy fix. Needless to say, we will be using Plumbing Solutions again!
Called late Wednesday night, they arrived at 8am next morning. They were efficient, tidy and solved the clogged sewer issue. Would recommend.
Excellent service. Ed was courteous, professional, knowledgeable, and friendly. He did a great job!
Eric S.
05/11/2022 12:00:00 SA
I had a leaky valve under my kitchen sink that basically flooded the bottom cabinet. Jacob came by and was able to quickly identify and fix the issue within minutes. Would definitely reach out to Jacob for any plumbing issues in the future.
Our shower head came off the water source and we needed a plumber. Since we had used Plumbing Solutions in the past we called them to have them fix the shower head and, while here, adjust a kitchen faucet that had a mind of its own.
Armando and his assistant arrived on time and looked at both problems. He gave great advice about the faulty shower head and quickly adjusted the kitchen faucet -and, because it all took less than 10 minutes and no equipment was repaired/replaced, there was no charge.
This is why I LOVE using local (Pleasant Hill area) businesses. We will always call Plumbing Solutions when we need help!!
Tammy N.
04/12/2022 12:00:00 SA
Armando was friendly and efficient. He diagnosed the problem and provided me with good solutions. I would definitely use Plumbing Solutions for future plumbing issues.
Christopher L.
04/12/2022 12:00:00 SA
This review is a long-time coming. We first used Plumbing Solutions after a competitor last year quoted us a ridiculous price for fixing a leak behind our bathtub. Armando from Plumbing Solutions took the time to poke around, and found it was a simple fix, not requiring all the work the other company was proposing. Since then, we've had several projects we've trusted with Plumbing Solutions: new toilets, a leak inside a wall in our upstairs bath, new garbage disposals ... whenever it involves plumbing, we call Plumbing Solutions. And we've happily recommended their services to friends, family and neighbors!
Ganesh P.
04/12/2022 12:00:00 SA
Jacob showed up on time and got to work quickly and efficiently to clear my sewer back up. Friendly and professional, will definitely be using Plumbing Solutions for now on!
What an amazing experience! I do not think I will ever call a different plumber so long as I'm in the area. Our garbage disposal detached from the drain pipe and sink. Brian was there same day and was able to reinstall everything within 15 minutes. He then told us there would be no charge since he did not have to get his tools out. We offered to pay for his travel time, yet, he refused. The garbage disposal is disposing of garbage without leaks once again. Talk about customer service! Why would you call anyone else?
David C.
04/07/2022 12:00:00 SA
Jacob was able to begin the work ahead of schedule after notifying us he was available, and he completed repairs on two bathtub faucets, plus he helped us with a minor issue we had with our kitchen faucet at no extra charge. He worked professionally and answered all of our questions in the process, and he continually kept us informed on the progress he was making along the way. We would certainly consider hiring this company again for future plumbing projects.
Kenny B.
10/06/2022 12:00:00 SA
these guys are great. very honest did the job right. i def recommend them but only if you want honest and hard working. thanks jacob, you're awesome!
Marisa C.
04/04/2022 12:00:00 SA
Contacted Plumbing Solutions to assist with multiple backed up drains. Armando arrived promptly, conducting both the assessment of the problem and eventual repair of an old mainline in an unwieldy crawl space - all with the utmost professionalism and proficiency. He was transparent, thorough, and communicative from start to finish. We recommend Armando and Plumbing Solutions without reservation.
I completely recommend Plumbing Solutions. They will be my go-to plumbing service company in the future. I had a leak in a drain for years - I know I should have taken care of it when it originally happened - and they fixed it in less than an hour. Great price, friendly service person, fantastic job.
I had a toilet with a weak flush. Jacob came out the same day and was super helpful. He was able to diagnose and fix the problem within 5 minutes. He also showed me how to fix the problem myself in the future. Additionally, he gave advice on how to troubleshoot a leaky bathtub faucet. On top of all this great service, he said it was so minor that he did not charge me! Honest and awesome service! I would definitely call Plumbing Solutions the next time I need a good, reliable plumber!
Fantastic experience -- our garbage disposal locked up, and Plumbing Solutions not only got out to see us within a couple hours of us reaching out, they solved the issue in 10 minutes and refused to charge us for the call. They'll be our go-to plumber from now on!
Good response time, good work. However, they have a minimum price of $495.00 even for just fixing a small leak that took about 1/2 hour. I thought this was too high for the amount of time spent. My job needed to get done ASAP, so I just let them do it. They also sent two people for a job that could easily have been done by one person. I suggest you check around on prices if you have time.
Amazing service! Highly recommend using again. Our garbage disposal started to not work (which also means we can't use our dishwasher). Within minutes, I received a response and within 2 hours someone showed up.
There are many services that charge $100 - $200 just to come out! These guys don't charge for an initial visit/estimate.
Couldn't appreciate this business more.
My garbage disposal stopped working. I tried to reset it, unplug it, and tried the circuit breakers. I could not get it to work. I contacted plumbing solutions, and they were very responsive. Armando and his assistant arrived and assessed the situation. They unjammed my disposal with a tool from the bottom and did not charge me for it. They were very kind and professional. They also gave me an estimate for if I ever needed to replace the garbage disposal in the future. I definitely would recommend them. They wore masks and shoe covers, which I appreciated. Thank you again!
Joseph G.
08/12/2021 12:00:00 SA
My wife and I bought a new refrigerator but the water Line didn't work. The company we got our refergator from reccomended a person for fixing my issue, they said they can replace the line the next week but never got back to me to schedule. Five months later and we were still waiting so we called this place. Jacob came out tried to fix the issue but failed but told.me what he wanted to do. After talking it over we went with the reccomendation from Jacob, he was able to come out and fix it the very next day. Amazing, they will be our go to people for plumbing from now on.
We had a great experience when trying to fix a leaking sink. Brian arrived on time, was extremely friendly and professional, and efficiently fixed the sink in less than 30 minutes! We will definitley be using them again for all our plumbing needs. Highly recommend this company!
Jacob showed up promptly and was respectful and polite. He was upfront with the pricing and got to work immediately. Jacob showed up ready to work . Had mask and gloves and followed Covid guidelines.
Highly Recommend!
These guys were awesome! Water was turned off by CCWD mid Friday morning due to a leak by the meter. First call was to these guys. Told the cost to do leak detection would be maybe 295/hour and then a quote. Could get here between 3-6 same day. As an aside this was the Friday when COVID 19 caused the national emergency.
Mark called to say he might be EARLY! He got here and it was a smaller fix so no detection needed. Gave me best mid and worst case scenarios. 595 if easy. Maybe 2k if they had to jackhammer sidewalk out. He said he'd think good thoughts and get it done the easy way.
BAM within an hour we're back on and Mark is writing an invoice. 595.
Would give 10 stars for responsiveness, professionalism and fairness.
My wife just told me she thinks we used them before and had the same great experience.
Again. Super high recommendation. This is the kind of place that almost makes you WANT to need a plumber!
I've had PS out twice, once to install a toilet and the other time to help us identify a leak. The first time, I called them around 7:30 AM. They answered the phone right away (amazing!). The rep was super nice and helpful. He arranged to have a plumber at my house at 8:30 AM. The Plumber (Ed) showed up right on time, installed my toilet and was done by 9:30 AM. Wow! I had the same experience the 2nd time I called regarding the leak. Plumber came out right on time. He was professional, competent and really nice. Very impressive service. Unfortunately, you don't see this very often here in the Bay Area. I would highly recommend Plumbing Solutions. They're responsive, nice, competent, and provide exceptional service.
We will definitely call Armando next time we are need of plumbing services and would recommend Plumbing Solutions to anyone who is looking for a solid plumber. It was easy to schedule an estimate and Armando clearly explained the work that would be done, how long it would take, and what the costs would be to replace a toilet and fix a shower diverter. He was helpful, knowledgeable, responsive, and patient throughout the process as we figured out what fixtures we needed to get the job done. His attention to detail is on point and his approachable demeanor makes him a pleasure to work with. And of course, the price is right. Call Plumbing Solutions - you won't regret it!
Jay J.
03/01/2022 12:00:00 SA
Never found plumbers so good as these guys, they REALLY know what they are doing. Fully qualified, not apprentices or extra hands even on my emergency call -- called 7am they were there by 8:30 -- about the sewer water backing up into the bathtub. Professional, efficient, and very nice guys as well. diagnosed the problems (yes, there were more than one at my 1950's-era house), explained clearly exactly what was going on, gave me various options, and finally fixed it all at a reasonable price. What a pleasure to deal with. Armando, Brian, Mark, you guys are great!
Amber H.
05/11/2021 12:00:00 SA
I have written a review for this company before but I feel I had to write another after our experience this past week. We came home to a water bubble in the middle of our family room wall. It was 7PM in the evening and I sent them a message through the yelp page for emergencies. They responded almost immediately and said they would be out first thing in the morning. They came the next day and quickly assessed the problem and fixed it within 20 minutes. I could not believe how fast they fixed it even having to cut a hole in our drywall. I am so impressed with the young men that came and took care of us and will always recommend them! Amazing service, professional and affordable!
Scam, water heater would not light, tech could not definitively identify problem, he wanted $1600 to change out my 3 year old water heater with a new one because he could not light it!!
WOW! JOE IS AWESOME TOO! NO ONE wants to have to replace a garbage disposal but Joe got the job done in 20 mins flat! AND he arrived on time - 8 am on Presidents Day! AND HE BROUGHT THE DISPOSAL so no worries about standing in Lowe's trying to figure it out! Cleaned are like nothing ever happened. WE LOVE PLUMBING SOLUTIONS!
(P. S. Don't buy an old home if you're not a handy dandy!)
Hudson M.
08/10/2021 12:00:00 SA
They were able to help me out only hours after I had called panicked because of a major plumbing issue. Jacob was able to solve and fix the problem quickly for something another company would have charged double for. I can't say enough positive things about them. Amazing!!
Wat W.
01/01/2022 12:00:00 SA
Jacob from Plumbing Solutions was great to work with. He came by my house on short notice and helped solve a sump pump problem we were having in the middle of a storm. Jacob was professional, friendly, and explained all the work he was doing. Plumbing Solutions in general has always been great.
John J.
02/04/2022 12:00:00 SA
Our sewer lateral was becoming blocked with roots every few months, and I thought it needed to be replaced. I had Plumbing Solutions come out to clear the line and to give us an estimate to do a trenchless repair. Well, they snaked the line fine, so I give them 2 stars. However, when I asked for an estimate for the trenchless repair, the plumber said that the line was holding water at the street and that he couldn't see the whole line and therefore couldn't give a written estimate. HOWEVER, if I agreed to have them hydro jet the line at $750 per hour, 2 hour minimum, then he would probably be able to see the whole line and provide the estimate. I declined the hydro jetting. The next four plumbing companies could all see the entire line just fine and were able to give me estimates.
I had a leak back in Jan 2021 and called Plumbing solutions for leak detection. Armando and his colleague came out in 15 min and inspected the leak (basically did the same thing or even did more than what the guy did from Absolute Plumbing and Drain - but Absolute plumbing charged $20 for dispatch fee and $70 for what they called diagnostic fee which was not informed that I had to pay that.... Absolute was a big rip off. DO NOT GO TO ABSOLUTE PLUMBING!). Plumbing solutions didn't have a dispatch fee. And they were very professional and suggested I call a leak detector for this and provided me with their business card. They did not charge me a dime at all! I want to thank plumbing solutions for their honest business and no hidden fees. Will contact you if I ever need plumbing service. Thank you!
Joe M.
05/12/2020 12:00:00 SA
Brian from Plumbing Solutions replaced my hot water heater today quickly, cleanly & efficiently.
His customer skill and trade knowledge are a blessing to his employer.
He handled himself 100% professional but friendly & engaging as well.
Great Job Brian!
Great Job Plumbing Solutions!!!
CAITLIN B.
04/02/2021 12:00:00 SA
Incredible responsive and quick! I sent a message via Yelp and had some out out to my house in less than 1.5 hours. The issue was quickly resolved and the plumber was super friendly and informative.
I had a broken pop-up drain in my bathroom sink, and Plumbing Solutions responded the next day. Ed was courteous, professional and competent. I will be making Plumbing Solutions my go-to plumber.
Love having Plumbing Solutions as our go-to plumbing team. We've always worked with Mark and trust him so much. I know he is always providing me with a fair price and gets the work done in a timely manner.
We've worked with him on roots in toilets, a new water heater, and simple leaks. Look no further if you need a reliable, honest plumber!
L M.
12/06/2021 12:00:00 SA
I have called Plumbing Solutions twice for a clogged drain and garbage disposal issues. I called in the morning and both times someone was able to come out that afternoon. They were very professional and explained what needed to be done also some preventative tips and tricks too.
Very responsive, and the proprietor offers flexible timings and next day service to fix our water leak. He was on time and fixed the problem expeditiously at competitive rates. I would highly recommend them to anyone for plumbing related issues.
we had an emergency situation with our refrigerator and Ed was extremely punctual, courteous and friendly. After working on the refrigerator, he definitely went the extra mile by helping us resolve another problem that we had. Highly recommended!
Brian to the rescue again! We've had Brian out several times from general plumbing issues from clogged pipes to leaking valves and most recently to assess and replace a water heater. He is always timely, efficient and trustworthy. We really appreciate his thorough explanation and going above & beyond to write reports for our HOA. He even came out on his weekend off to accommodate our schedule.
Amazing service! Brian was intelligent, friendly and knowledgable. He fixed the problem quickly after having to order a special part! I would definitely use Brian again for plumbing.
Eric W.
01/06/2021 12:00:00 SA
Very quick response, they arrived when promised, and completed the job quickly and perfectly. I couldn't have expected a better experience or result.
I've had the opportunity to work with several of the talented plumbers employed by Plumbing Solutions. They are timely, professional, personable, and competitively priced. We used them in a sewer lateral replacement, a gas line install, a water heater replacement, and a water line to our new fridge -all performed without issue and everything works great. They also give great advice on how to keep everything working in the long term and will take your call to answer questions or concerns. I'd recommend them for anyone in their service area
Quick, responsive, and educational. The team took care of us immediately and also explained why we are potentially having our shower backup. Our house being older design has a smaller 1.5in drain compared to the more modern 2 drainage pipes. Something for us to keep in mind for future renovations.
Wow! Where to start. We were having a lot of water pressure issues. So much we purchased a new washer thinking that may be the problem(long story). After having a few family members take a look and not able to solve the problem I was referred to plumbing solutions. I called them along with a few others and they had the best rate. I was able to make an appointment the next day!
Mike showed up on time. In fact, I was 5 minutes late and he was so nice and patient about it! After taking a look at a couple things he was able to fix our problem and in a timely matter. I couldn't believe he solved our pressure problem in such little time....AMAZING and knowledgeable! He also showed us how to clean and maintain our hot water heater.
After our pressure was fixed we ended up with a leak, water spraying everywhere(separate problem). We called mike and he fit us in same day!! The costumer service we received, the honest pricing, and the knowledge is enough for us to refer anyone who needs a plumber. They really know what they are doing! And thank you Mike for being so pleasant and helpful!
Maria S.
05/11/2021 12:00:00 SA
Faucet repaired efficiently by Jakob N. Very pleasant, professional and fast!
Thanks!
Ramona S.
10/03/2020 12:00:00 SA
It is my second time hiring this company to do some plumbing in my home and the outcome is perfect, thanks to Brian , Mark and Joel , I got the job done fast , professional, clean and with a lot of kindness from all of them.
My husband David , first he asked this company for an estimate for the job and their price was 20 % cheaper than all other companies and I am very thankful for that ( thank you Joel )
You couldn't find more knowledgeable and kind people than Brian and Mark .
Great plumbing service. They called prior to arrival and came when they said they would. They diagnosed the problem and quickly fixed it. Both young men were very polite and knowledgeable. I will definitely use Plumbing Solutions again.
I had my shutoff outlet valve replaced this morning, because it was leaking due to a small dent on the pipe in which he found out. Brian, the plumber came and got the job done in a short time. He first came and inspect the issue and went to get the part for the job. Super professional and efficient! Highly recommend!
T.J. S.
11/12/2019 12:00:00 SA
Joel and his team live up to the hype! Joel and his crew completed a trenchless sewer line replacement for us.
I reached out to Joel via Yelp at night. He came first thing in the morning the next day and gave me an estimate for the trenchless repair. They were able to start the project within a few days after obtaining the city permits.
The best part about the team: their professionalism and courtesy. I asked Joel to halt the job the morning of as my wife and I decided we wanted to see if we could save a tree that was in the way of the repairs.
Once I told Joel to proceed, his crew actually dig around it (creating harder work) and the tree is doing just fine.
Everything was done in one day and at the exact quoted price. He even provided a 20 year warranty for their work.
Joel is an awesome dude and his hard working team made this trenchless repair seamless.
Mar R.
08/12/2020 12:00:00 SA
I agree with positive reviews for this company. I called them yesterday and requested for service to replace a pipe under the sink. My service person was a young man named Alejandro. This guy completed the job in less than 1/2 hour. Prior to this, I made multiple attempts to fix the piping myself and it took me an hour or so and was unsuccessful. I am happy with the service, these guys are terrific. Thank you Alejandro. Thank you Plumbing Solutions
This is our second time using the team. As before it was a great experience and easy. We did the whole set-up via Yelp messaging (same as before) and his team came out on time and fixed our 50yr shower cartridge quickly efficiently and for a more then reasonable price. We always recommend Plumbing Solutions!
Debra B.
10/04/2019 12:00:00 SA
They were fantastic! My garbage disposal broke and was leaking water everywhere.
I sent them a message via yelp and the owner responded in about 15 minutes.
Luckily they had an appointment the following day and I took it.
I believe the techs name was Mike, he was super nice and easy to talk to. He looked at the problem and said that my disposal was at the end of its life, 10+ years old. Mike installed a new garbage disposal in about 30 minutes. Runs like a charm and is super quiet than my old one.
You guys are amazing and will be using you in the future and definitely referring your business.
Thank you!
Brad W.
09/12/2020 12:00:00 SA
They were prompt and actually early for the Appt. The tech was clean and efficient. I also liked that he called and told me what he did since I wasn't home at the time. I'll use them again.
Our toilet started to back up on Christmas Day. The plunger didn't make a difference and we knew a snake was needed. I left a message on the answering machine at dinner time Christmas evening. I received a call back at 7:27 am early the next day and Plumbing Solutions arrived in the morning during the two hour window scheduled.
Edwin was very helpful and quickly snaked our line and removed a tangle of roots. Our bathroom was quickly back in service for our house guests. I was impressed how fast Plumbing Solutions responded, their price was very fair and the work top notch - highly recommend!!
The repair person was great replaced the items I needs quickly and my toilet works great. I would use them again.
Lydia C.
09/02/2020 12:00:00 SA
Excellent service! Requested a quote at 8AM, for a 10AM appointment and plumber called to say they had an earlier opening. Problem was resolved much faster than I had anticipated. He followed all safety guidance by wearing a mask and maintaining distance. Was very quiet when he arrived and worked to help us keep our newborn asleep.
We have been doing projects with this company for the last month or so and have more scheduled. We are completely happy with with them, their prices and amazing customer service. Not using any other company in the future. So responsive and professional as well!
I have use this plumbing company twice for a rental property. They have always been prompt, good at communications, and were able to complete the repairs.
I called at 9:17, for a leaky water heater. I told the dispatcher I would need to have it replaced. I was given a window of 2 hrs. (10:00-12:00). Ed arrived at 10:12 and was ready to go to work. He surveyed the issue and gave me a quote. He went to get the water heater and installed it in a little over an hour. Ed was professional and efficient. I would highly recommend Plumbing Solutions.
Great company! I called in the late afternoon and the next morning, Mike came out to take a look at my issues. Mike's personable, friendly, knowledgeable, and an all around professional. He had to come out twice but was also able to come out the following morning to finish fixing the issue. He's been in the business for 30+ years and knows his stuff. He gave me some tips for simple weekly maintenance for my sink and garbage disposal.
This review is for their customer service and pricing. Not for their work, since I didn't hire them.
Mike came and gave an estimate for a toilet job ($600). I asked him to break down the part and labor. Part is $50 and rest are labor. I asked him how long would the job take. Two hour and a half was his reply. I said basically you charge around $220/hour for labor. He got offended and asked me how much the ingredient of bread cost. He also buff me to quote another plumber. There is really no need to talk to a customer this way even you good at what you are doing.
At the end I hired another license plumber who finished the job in 90 minutes for $190 total.
Our dishwasher broke and flooded our kitchen. During the process it was discovered our hot water shut off valve was broken. I called plumbing solutions due to their numerous 5 star reviews. Brian, our plumber showed up on time and replaced the valve within an hour so we could start the kitchen repair the next day. He was very friendly and answered all my questions during the process. I like their charging system where they don't charge by the hour, but more a flat rate for the particular job. It was a bright spot in an otherwise very stressful time. Will definitely call them I the future for our plumbing needs
Excellent customer service and a great company to deal with. Found out I had a clogged toilet in the evening. Watched a lot of videos and tried fixing it myself with a plunger, hot water, and soap, but nothing worked. My guest bathroom toilet was not working either and water was starting to back up in both showers. Something was clogged in the main sewer line. Jumped on Yelp to request quotes and Joel from Plumbing Solutions was quick to respond. He gave me a quote and offered to send someone out first thing in the morning. Waited till the next day to see if things unclogged on their own but no such luck. I contacted Joel first thing in the morning. He was able to send Ed to my house fairly quickly even though my house was not in their normal service area. When Ed came to my house, he was very professional, respectful, and accommodating. First, he checked the main sewer line outside but he didn't think that was the problem. He removed the toilet completely out and ran a snake down the pipe. He showed me where he thought the clog was happening on a monitor. It took an industrial-sized auger (snake) to finally unclog the main line under my house which he showed me on the monitor. When he was about to put the toilet back on, he noticed that the rubber gasket was worn out and would not properly seal the toilet. He asked if I wanted him to replace it which I agreed to. Since the toilet was already removed he only charged a minimal fee to replace. He also unclogged both showers which had also clogged due to the main sewer line being backed up. He made sure everything was working before he left. Crappy situation but I'm glad I called Plumbing Solutions. They were quick to respond, had great customer service, and fair pricing. Thanks to Joel for responding so quickly and for Ed being so professional while working on our plumbing.
Highly recommended if you need a plumber.
I would give a zero star if I could. The dispatcher is very unprofessional and rude. Made an appointment and waited at home for half day and no one showed up. Called twice and nobody picked up, and when I finally got a hold of someone, I was told my appointment was never in the system. No apologies from their side. Worst customer service a business can have.
Shannon C.
02/06/2019 12:00:00 SA
My parents came to visit from NY - and they always break something. This time, besides ruining an iron and burning my ironing board, my mom clogged our kitchen sink at 5 in the morning.
I hadn't needed a plumber before and it was so early I couldn't ask neighbors for recommendations so I turned to Yelp. I ask for appointments from 5 places on Yelp (very convenient). Only 2 responded, the first being Plumbing Solutions, who could come out pretty quickly that morning.
The plumber was on time and extremely nice. He got the clog cleared in little time and was on his way. He even gave us some tips to keep the drain clear that takes very little maintenance - and didn't even suggest to keep my parents away...
I will definitely call them if I have a need again. Quick response; quick service; reasonable fee.
Benny K.
05/10/2021 12:00:00 SA
Had a clogged toilet on Sunday, message them the same day and Jacob showed up on Monday afternoon, fixed the problem within 15 mins. Super speedy service!
Called for a repair appointment, Jacob came out the same afternoon, took care of both leaks, one didn't require a part so he didn't charge me. Fast, friendly, professional. Perfect experience.
Mike is the best!!!! After a long night at work I couldn't believe how lucky I was to reach Joel on first call and he was friendly and offered to have someone out within 3 hours on the same day!! A Friday.
Mike called, arrived, investigated our old clogged plumbing more thoroughly than ever done previously.... and I have to say he made it fun!
He was overly respectful, thoughtful, & professional.
Thank you Mike. You're a gem!!
Pam O.
08/10/2021 12:00:00 SA
Jacob came to our house to replace an old hose bib and fix the rotating pipe it was connected to. Jacob was kind, professional and did a great job. I definitely felt confident with his services and would use him again.
We were so impressed working with Mark & his assistant! We reached out in the morning and they arrived less than 2 hours later, tools in hand for the job & a fair quote. The work was quick and well-done, and Mark & his assistant were a pleasure to work with. Thanks!
Jhon A.
02/10/2020 12:00:00 SA
Our water bill came out extremely high last month. After doing some self diagnostics, I realized there was a large leak near the meter. Mark came out and confirmed it right away, as well as another large leak in the crawlspace. He gave me several options for repair, and was honest with me as to what was affordable and would last a very long time. He was able to complete the work within the a few hours, making me very happy that the meter stopped moving when there was no water use in my house. Mark was extremely friendly and professional. I have honestly been looking for a dependable and affordable plumber for several years. I'm so glad I found Plumbing Solutions. Highly recommended!
Sherry T.
08/02/2021 12:00:00 SA
I had a leak in the crawl space and called to have it repaired. Jacob responded quickly. Jacob was on time and very professional. I would highly recommend this company.
Third time I called them for plumbing needs. Have had a new water line installed, removed my galvanized pipes under house, and now garbage disposal went south They responded almost immediately as always. Came to the house with a new unit, followed by quick, clean install. They are money and will not use another plumber here in Concord. Can not speak more highly of their services.
Wendy W.
04/12/2021 12:00:00 SA
All I can say is wow. These guys are the best. They have helped me out with two separate plumbing emergencies. In 2019 my hot water heater exploded and they came out to replace it. Both of the plumbers that came were very knowledgeable. They explained my options, what the costs were, and what the trade offs were. Last week a pipe in my foundation sprung a leak and also soaked through my neighbors foundation. A team of four plumbers, including the two who came in 2019 came and rerouted my plumbing. The pipes in the concrete foundation are no longer used so they won't cause another difficult leak. Everyone from the plumbing team to the receptionist to the night emergency contact are wonderful to work with. Best customer service ever.
Jill R.
05/11/2021 12:00:00 SA
Our toilet was not filling properly. It wasn't an emergency, but I was able to get an appointment in a day. Jacob showed up, diagnosed the problem quickly, had the parts to fix it, and fixed it -- less than 30 minutes start to finish. The price was reasonable. We'll certainly use them again.
Jenn M.
06/01/2018 12:00:00 SA
Mark and his son Mike have been to our house twice for unrelated pluming matters, most recently to fix a water heater. Our water heater is 22 years old and they could have easily told us it wasn't worth repairing and quoted us some huge number for replacement. However, they were able to fix the thermocoupler and get us up and running in minutes for a fraction of the cost of a new water heater.
Also their customer service is great! I messaged them through Yelp at 8 pm and they came out at 9 am the next day.
Jacob came by to give us an estimate for a project. Very professional and clear about everything! Highly recommend.
Called them this morning and got Brian and Armando over about an hour earlier than they said they would. Good communication throughout - Brian explained my options and the work they would do - I had a leak between the water main and the house, flooding my yard and the street. Kept me informed throughout and completed the job a few hours later. Glad that they kept to the quoted price as this is not an insignificant unexpected cost. Great service, great guys.
Hope to not see them again for a long long time! :D
They have done fabulous work at our house on both a kitchen and bathroom project. They arrive on time and provide quality work. i will continue to use them for upcoming projects.
Larry D.
12/10/2019 12:00:00 SA
Nice guy and honest about service. Wants to come out and give me an estimate. Just want a price
Nancy E.
03/07/2020 12:00:00 SA
We were so incredibly pleased with Plumbing Solutions. We were having a new dishwasher installed and were told that our plumbing water supply lines and shutter valves were over 30 years old and would not work with the new dishwasher. We called Plumbing Solutions at the last minute and although they were quite busy, they made time to come out and install all the necessary plumbing lines to get the dishwasher installed. Mark and his assistant were very professional, quite knowledgeable, reasonably priced and saved our tushie! They also installed a new kitchen faucet, to boot! We will definitely use them again and highly recommend them to all our family & friends!
While doing some inside plumbing repair, I needed to shut off the main supply. When turning the main back on, the valve began leaking from the shaft. Not something I was comfortable dealing with. Called late in the afternoon, had an appointment scheduled for 8-10am next morning.
Ed called just before 8am to verify the address and arrived shortly thereafter. Quick assessment, let me know what he was going to do (install ball valve to replace old-style valve), gave an acceptable quote and got to work. About 30-min later valve was neatly installed, water back on.
Quick, clean, and efficient and the work was done well. Not much more to say, I'm very satisfied. If I ever need plumbing help again, they're the first call I make.
Rob H.
05/09/2018 12:00:00 SA
Bottom line, Mark and Mike (father and son) came out to replace my leaking 18yr old water heater and they were ABSOLUTELY FANTASTIC!
Bear with me, I originally called and reported my leak to my home warranty through AHS last Thursday the 3rd, I was supposed to have been contacted by the assigned plumbing company within 24hrs. No one called me the following day, so I made the effort and called them. Well they say they couldn't replace it until the following Tuesday, 4-days later?! They came out as a courtesy on Saturday and stayed for 5 minutes and said, Yep you need a new water heater. No really??? The weekend passes, Monday passes by no call or update, Tuesday now comes and passes by and I call the Other plumbing company for an update, no one answered and I left a message and come Wednesday still no call and I contacted my insurance company who said, they just submitted the repair estimate?!?!
6 days have passed no one called or attempted to fix our leaking water heater, this is where Mike and Mark come and save the day! I called today at 11am, they said they could be at my house between 2-4pm to replace my water heater. Mark said he'd pick up a new 40gal heater on the way to be prepared (I gave him specs of old one), they were waiting in my driveway at 3pm when I drove home from San Francisco. 1.5hrs later they had finished a job that I've been waiting to have done 6-days ago.
Not only was I super satisfied with the work, they cleaned up extremely well and hauled my old unit away. But I had a few more plumbing questions and they helped me trouble shoot those items without charge and saved me even more $$$! I can fully understand why this company has ALL 5-star ratings, they deserve 6 to be honest! They have my business from this point forward and I'm remolding my two bathrooms and will be calling them for the plumbing work. OUTSTANDING FAMILY BUSINESS AND BEYOND FAIR AND HONEST!
When we needed service the same day Joel got back to us within minutes with a solid quote. He then scheduled us for a three hour window that afternoon.
Mike arrived on the early side of the time slot that Joel had promised and I really appreciated not getting the Comcast treatment, where they show up at the last possible minute after you wait all day. Mike was very professional and just a great guy. He explained what our problem was and educated us on how to prevent something similar happening in the future.
I can't overstate how pleased we were with the whole experience. Fast clean and prompt.
Thank you Mike and Joel.
Incredibly quick response. Was out to our house in an hour. Fixed our leak in no time and was friendly the entire time. Great service and will absolutely use again
N A.
02/04/2020 12:00:00 SA
Great service! My water heater suddenly went out and I contacted Plumbing Solution on Yelp. I was contacted immediately and received an appointment the same day. Mark came out, diagnosed the problem, contacted the manufacturer, and ordered a new part. Based on Mark's recommendation we decided to install a new water heater. I would highly recommend this company.
I would give them 100 stars if I could. First off, Mike is the nicest guy on the planet. He is so kind & gracious. He is very knowledgeable and amazing at his job. We had to replace our sewer line and the process went SO smoothly. The price was very reasonable, especially for the over the top service him and his crew provided. His guys were efficient, respectful, and did amazing work. The team leader (Ray) was phenomenal. He provided daily updates and was just the nicest guy. Their entire team is gracious and polite. I've already recommended Plumbing Solutions to our neighbors. Yelp did a great job in all the 5 star reviews, because that's how we found them!
So I have no clue about plumbing and when I had an issue recently I searched for good companies and chose Plumbing Solutions based on reviews and they didn't disappoint. Arrived. Fixed the issue. Left the work space clean. Couldn't be happier. Choose them.
Had an urgent situation where water was leaking inside the wall behind our washing machine. We could hear it, then had to shut off the water to the house to make it stop. Placed a call and was given an appointment between 2-5pm. Mike came just after 2 and was friendly and informative. He replaced the pipe inside the wall to copper instead of some type of plastic. Very pleased with the outcome, considering the situation. Would recommend! Thank you!!
Ashley R.
07/09/2020 12:00:00 SA
My shower drain filled with disgusting water that did not smell very pleasant so I needed the drain snaked right away. I had sent a few messages out on yelp and Plumbing Solutions was the first to respond. They came out in less than an hour and had the flow restored and let us know what caused the blockage. Super helpful and nice people. I'd definitely use them again with any plumbing needs in the future!
-Quick response.
-Friendly service by phone. Scheduled a time
-Got a follow up from the professional that he would be at the appointment.
-Then Jeff showed up.
- came in with shoe covers to protect the carpets
- super friendly
- personable
- knowledgeable
- and explained things in a way that really helped me understand pros and cons
- fixed the issue and really made sure that it would not be a problem going forward.
Due to Jeff and Team, I'm a customer going forward
Katie F.
07/06/2021 12:00:00 SA
Couldn't have asked for better service!!!!! I needed my garbage disposal fixed, they were right on time and it was such a short, easy fix that they didn't charge me and took time to show me what to do in case it ever happened again. Highly recommend them!!!!!
I'm conflicted. Called Plumbing Solutions to replace the underground water line from the meter to the house. They answered the phone right away, came out promptly, gave me a quote, and did the work the same day. That part was all good!
I posted a negative Yelp review based on price - the quote turned out to equate to $350/hr(+) for 2 plumbers based on hours worked. I asked them to consider reducing it, and they declined to do so.
A few days later, I discovered that one fitting that probably should have been replaced was not, and that fitting started to leak. That's a problem, and one neither of us wanted to deal with. I give them huge props that they came out to fix the leak, without complaining, and were very professional about it in light of the negative Yelp review. At no additional cost. That speaks highly of them.
So you see my conflicted feelings about it. On one hand, fast service and high integrity. On the other hand, pricey plus had an error on this job. 3 stars seems about right.
Linda K.
06/01/2021 12:00:00 SA
Armando and his brother showed up promptly, were efficient, fixed the slow moving bathroom drains, and didn't charge us, as they just needed to remove a buildup of hair. I would call Plumbing Solutions again in a minute! Highly recommend.
jodie b.
10/03/2019 12:00:00 SA
I put a lot of trust in yelp reviews which is the sole reason I called Plumbing Solutions, and it certainly worked in our favor. Mike, the technician was on time, extremely friendly, professional and certainly knew his stuff. He diagnosed the problem to our leaky sink & toilet in 2mins, and fixed it within the hour. I'm thrilled I finally found an experienced plumber for any future plumbing issues, and confident enough to give 5 stars.
It's always tricky giving service recommendations to friends but in this case, I have zero hesitation in recommending Mike at Plumbing Solutions to anyone needing plumbing repairs.
Always had excellent service from this company. Recently, Mark installed a new touch kitchen faucet. He did a great job! He is a true expert, friendly, respectful and careful while working in home, and goes the extra mile!
Kevin K.
09/12/2015 12:00:00 SA
We've used Plumbing Solutions twice and will use them again if we need more help. The first time was for cutoff valves (angle stops) under our master bath sink. The second time was the cutoff valve for our second bath toilet and a float replacement in the same unit.
Both times the work was done super fast and efficiently. No mess for me to clean up. No drips for me to worry about. Joel even had a great personality and sense of humor!
While they may not be the absolute cheapest plumber on the block, you know you're going to get high quality performance for a reasonable price.
Thanks Joel & Plumbing Solutions for your excellent service!
A Y.
01/02/2021 12:00:00 SA
Great service with excellent pricing! Overall a great experience. I would recommend to anyone who has plumbing issues.
Can't recommend highly enough. While I haven't worked with the other plumbers, Joel has come to our property for the following:
-Water heater install
-Gas line and stove install
-Replacement of leaking, old, poor workmanship piping
He has done excellent work, and is a true professional. This is not Roto-Gooter. These are licensed plumbers who stand by the work they do. Give them a call; they'll do the job right!
Renee P.
05/09/2021 12:00:00 SA
Plumbing Solutions responded promptly and fixed our bathroom faucet the same day I called (and also replaced another bathroom faucet at the same time). The timing and quality of service were excellent. I highly recommend this company and particularly Jacob who performed the work - he was friendly, knowledgeable, and diligent.
Anna J.
11/03/2020 12:00:00 SA
It might be unusual to be a big fan of a plumbing company, but as a new homeowner of an old house, I am a HUGE fan of Plumbing Solutions! The Plumbing Solutions team members are so prompt, communicative, thorough, and helpful. Armando and Mark are AWESOME. I cannot say enough good things about Armando and Mark. Our house was built in the 40s and has a ton of issues and bizarre quirks. Our toilets were no longer flushing due to years of deferred maintenance and blockage (that we hadn't known about), so it was bordering on an emergency. Armando came over in the afternoon, spent a ton of time investigating the situation to see what was going on. He realized we needed more than just a simple snaking. He pulled permits and was back immediately early the next morning with Mark to install a much-needed cleanout. Armando and Mark did excellent meticulous work. Since our house is so old, we all feared that we needed an entire repiping after their initial work on the cleanout. However, Armando and Mark came back with a camera to see exactly what was going on with the pipes and sewer line, and thoughtfully put together three different estimates. They took the time to explain the pros and cons of each and even recommended the least expensive option, which is how you know they are trustworthy. They are also genuinely nice and solution-oriented (they really live up to the name). I have already referred two more people to Plumbing Solutions, and plan on giving them our business for life.
Saul S.
08/07/2019 12:00:00 SA
Incredible! Knowledgeable and professional.
There was an issue about the wrong phone number accidentally being put on their yelp page but I read such great reviews I went on google to find one that worked. Somehow it got changed by accident within the last couple days and I'll be honest, it was absolutely worth seeking these gentleman out. Make sure it is a 925 area code phone number, somehow it was a 949 area code for a day or so.
Joe was awesome on the phone and (I believe) Ed and him were great when they got here. They also appreciated me letting them know about the number somehow getting changed by accident. Just honest people to speak with and work with. Joe even offered to recommend good plumbers since he could not come the day I called, but was happy to have him come by the following day. Gave me a 3 hour window...came right at the start of that window. Pure class from these guys.
They treated my home with professionalism and care and did work in a timely and careful manner.
I have found my solution for all my plumbing needs in the future. Call them with no hesitation if you have any plumbing issues at home.
Denise Z.
05/05/2021 12:00:00 SA
My garbage disposal needed to be replaced. They picked up the call right away even though it was early evening. They came out the next day and gave me an estimate. Brian was quick, efficient and professional. And the price was fair. I would recommend.
Anthony T.
08/01/2019 12:00:00 SA
Fantastic experience with Plumbing Solutions, specifically Mike P. Plumbing Solutions seemed very reasonably priced, and had someone dispatched to our house the next day following a quote. Mike was on time, thorough, helpful, and solved our drainage problem. Mike was a Giants fan as well, huge bonus. He explained preventive measures to take in the future so we don't run into the same issues again. While I hope we don't see Mike and Plumbing Solutions soon, if we need plumbing help again, we'll be calling these guys back.
We needed a drain cleaning. Plumbing Solutions was able to offer a same day appointment and sent Edwin. He got the job done quickly for a reasonable price. Also offered advice for avoiding the situation. Highly recommended.
Brian did a outstanding job for us. On time, knowledgeable, courteous and on time. We would recommend Plumbing Solutions for your job.
Plumbing Solutions is a customer centric service. I asked for a quote and they immediately responded within 15 minutes.
Unfortunately, they didn't service in my location but their owner took the time to assess over the phone what he believed was the issue with my water heater and moreover, offered options to go about with repairing it from suggesting things I can do to further diagnose the issue to suggesting who to contact for additional help.
This is a five star rating no doubt for their impeccable customer service and out of their way support when they really didn't need to.
Plugged toilet, needing toilet removed and line snaked. It was completely blocked. Talked with Joe at 8:15 AM, said he could have someone out between 2 - 5. Ed got there at 2:30. Removed the blockage, and was done by 3:30. Joe is a pleasant young man that enjoys what he does, and is a credit to his company.
We had a clogged kitchen drain that over flowed into the garage. Gross!! I messaged Plumbing Solutions, among others, and received an appointment the same day. They were efficient and reasonably priced. Mike was our plumber and he was great. Professional and personable. We will definitely keep their number for future plumbing needs.
Jon B.
04/03/2020 12:00:00 SA
Edwin is a hero, was very helpful and quickly snaked our line and removed a tangle. Our bathroom was quickly back in service for our house guests. I was impressed how fast Plumbing Solutions responded, their price was very fair and the work top notch - highly recommend!!
Lisa H.
06/02/2017 12:00:00 SA
Very impressed that someone picked up the phone immediately and the ability for someone to come out the same day. I explained the issue, the copper pipe behind the fridge had bent so water was leaking in the kitchen. I asked for a price range/quote, and was told that was not possible since the extent of the work was not completely know, which I can understand. The person who attended to the job was professional and friendly and wore booties.
I'm frustrated because the repair job literally took 5 minutes, it involved turning the water off under the kitchen sink, cutting the leaking pipe, and putting a clamp on the pipe to fuse the two pieces together for a total bill of $225. For that price I expected the person to go under my house and route a brand new copper pipe. I understand that there is a cost to coming out to anyone's home, but the price for the amount of time spent on the job seems ridiculous and I wanted to give others the headsup if the job is truly not an emergency, as you should wait one day so you are not price gauged.
David T.
06/08/2017 12:00:00 SA
I've now used them 3 times. The second time, I was literally walking out the door for a week long motorcycle trip. When all of a sudden, a pvc pipe burst and we had a beautiful water fountain in the front yard. I shut the water off and called, explained the situation and 'Mark' came right over. He explained the fix and cost and I felt comfortable from dealing with him last time so I said see ya as I left for my trip. Great job again Mark!
My third time, was an old water heater that was leaking and needed to be replaced. This time Joel came. Again, same great courtesy and clearly explained everything. Another good job! Thanks Joel!
I had one day to help my disabled Mom with several things around the house and one being a leaking water noise...enter in a yelp search and I found Plumbing Solutions with great reviews and they far exceeded my expectations!
Mike came out for an estimate and sure enough a corroded pipe under the house had caused a lake to form. Mark and Brian came out same day and replaced about 40 feet of old pipe and installed a new garbage disposal I ran to store to buy. They were super friendly and explained the options to my Mom so she could make the best decision.
Top notch service and just real, authentic people willing to help and problem solve. Best experience ever from a plumbing service. Wish they were in LA where I live!
I reached out to Plumbing Solutions based on the reviews they received on Yelp.
Just wanted to alert those in Berkeley, Alameda and Oakland that they don't serve these locations. While Joel seemed nice enough, he has had issues getting the location map updated through Yelp.
I didn't want to give him a bad review so take this one with a grain of salt -- just want to make sure others in the location don't go down a rabbit hole, especially in the case of an emergency.
The gentleman who came out to replace my water heater was professional and quite kind. He even politely asked my age to see if I might be eligible for a senior citizen discount! I am a senior so they applied the discount. Work was completed with a minimum amount of fuss. I'll be using them again when I have a need.
This place is the best. I had a plumbing issue with a house we bought and needed some estimates. Mike came out on a weekend and explained what he would do and why he would do it that way. After getting 3 quotes I decided to go with Mike. He was on time, very professional, easy to work with and had a great sense of humor. Will be using them again in the future.
Tom D.
03/02/2021 12:00:00 SA
The main sewer outlet from our house was blocked (tree root intrusion), and we'd had a few exorbitant quotes from various other companies. Plumbing Solutions offered us a fair price and had the entire job done within 1.5 business days of us accepting the quote - they arranged everything from getting PG&E mark all the electric/gas/fiber lines, pulling permits with the city, excavating, replacing the damaged pipe, backfilling and having the site inspected by the city. We are totally delighted with how quickly they finished the work, and how courteous and professional they were throughout. Would recommend to anyone with similar issues.
Had them come out when our sewer drain was backing up into our shower and bathtub YUCK! They got back to me right away and had someone out about two hours maybe even less after. Super nice guy came out, wish I could remember his name but been about a month now. Problem fixed about five hours later and it was not an easy fix.
3 stars for super friendly staff.
-1 star for the $55 I paid for a quote.
-1 star for the price being at least double on every line item compared to the other quotes I received.
Wow is all I can say. No one ever wants to hear they have to replace their sewer line, but mine was full of roots and there were no other options. I contacted my regular plumber and wanted to get another opinion. Joel and Ed were amazing- professional, courteous, knew the business and options inside and out, and gave a quote on the spot that was 20% less than my other option.
They finished the work very quickly, cleaned up all of the mess, and answered all of my questions. I learned so much about the process and could not have asked for a better experience. Their expertise and customer service is exceptional. I wish I could clone them.
Thank you Joel and Ed.
Brian was fantastic! He performed camera inspection of main sewer lateral and located a spot with root penetration. He was so friendly and professional! I'm gonna be reaching out to these guys again soon for sewer capping prior an upcoming demo and construction I'm about to begin.
Quick communication, very responsive, tech called to come earlier than scheduled, very friendly and knowledgeable. This will be my plumbing vendor for sure!
Alaina B.
02/06/2020 12:00:00 SA
Our toilet tried to overflow yesterday and I sent a message to Plumbing Solutions this morning. Mike replied within 10 minutes and was here two hours later with his apprentice. Mike was professional, courteous, thorough, explained everything took care of the problem on the spot. Everything is working great and he even gave me some suggestions to help avoid issues in the future. It was a completely positive experience and the next time we need plumbing services, Mike is our guy. He also scored bonus points for complimenting and petting our dogs. :-) Thanks Mike!
Believe the reviews. Mike is the man! Before I get into our specific issues, I want to talk about Mike. This guy is the epitome of who you would want doing work for you. He's friendly, professional, honest, and genuinely cares about his customers; a truly rare find nowadays.
We had what we thought to be a minor clog in our sewer lateral, so I called these guys up and they were able to come out the same day. It turns out that our problem was much bigger than expected after Mike tried to snake the pipe twice without success. We agreed that he would start a spot repair first, then examine the entire pipe when everything was dug up to see if it warranted replacing. He told me that it would take at least 48 hours before he could begin digging (for permits, USA marking, etc.). He handled the entire permitting process and was actually able to start work a day earlier than expected!
It turns out we had major root intrusion so I asked if we should go ahead and redo the entire pipe. He recommended against it because the rest of the pipe looked fine. I agreed and he finished up the repairs, which took a total of about 4 hours. After the repairs were complete, I asked him if I should have him come back every 6 months to at least inspect it, to which he also recommended against. Instead he gave me some great advice on how I can maintain the pipe myself with off the shelf stuff (RootX).
I mean, I'm practically throwing money at this guy and he could have very well taken advantage of the situation, but as I said before he's honest and genuinely wants to help people. I'm definitely using them in the future for my plumbing needs. I'm an extremely satisfied customer.
Oh, and he also loves sports (Go Dubs!). Thanks Mike!
This five star review is long overdue. Ed replaced my water heater 6 months ago and he was honest, professional and friendly. Ed explains the reason for every job. He is currently jetting out my mother's pipe outside and will replace her garbage disposal. I am one happy customer.
Our main water line to our home broke while we were away. When we returned our water service was off on a Sunday afternoon. We contacted Plumbing Solutions at 6am Monday Morning, They had a service tech at our home before 9 am that day and repaired our service. They are professional and excellent at what they do. The service is great. Highly recommended.
1) Answered the phone on my first call
2) Got a same-day appointment
3) Plumber had all the necessary tools and equipment to fix my problem on-the-spot
4) $220. to change out the shower faucet mechanism including parts and labor
Would definitely use them again!
B C.
05/02/2017 12:00:00 SA
At home and my nieghbor calls and said I should check out the side yard. Long story short looked like a leak so I called and spoke to Mark this time who advised me to call Contra Costa Water first then call him back. Love an honest plumber and that's what Mark and the rest of the people here are. Would recommend these guys in a second! Thanks!!!
Rose S.
09/01/2020 12:00:00 SA
Fantastic service! Very responsive and transparent about price. Appreciate the effort the technician put in trying to solve our plumbing problem.
M A.
01/08/2020 12:00:00 SA
These guys come on time. They are courteous and honest.
Had two toilets installed and things went very smoothly despite
one toilet being defective and needing return. They came back
promptly after I got the replacement. I will definitely call them for
any plumbing issues I have from now on.
Deb D.
03/12/2018 12:00:00 SA
We have been searching for an honest and knowledgeable plumber for nearly 5 years. We have tried many and none of them were qualified-until we met Mike Pagsolingan with Plumbing Solutions. He arrived within the promised time commitment, resolved all of our issues, And took the time to educated us on how to prevent these issues from happening again.
He is a gem - knowledgeable, professional, and personable! He is truly a rare combination. Thanks so much for your excellent work. Clearly, I highly recommend Mike and Plumbing Solutions!
Andrew M.
05/10/2019 12:00:00 SA
This plumbing service is amazing! I called in the middle of the night with a SEVERE leak in a pipe buried under my front walkway. My lawn was a rice paddy. Joe came out the next day. I was given an arrival window between two and five, and he showed up at 2:00 on the dot! He diagnosed the problem, and offered me multiple solutions at different price points. Once we agreed on a course of action he started working immediately and was done in two hours. And despite multiple surprises along the way he stuck to the price he quoted! I highly recommend this company and when I need a plumber in the future I know exactly who to call.
The service was great. They came in and within an hour was able to find leak and discussed it with our plumber. I would have given them a 5 star rating but their customer service was a bit lacking. The company was quick to respond to my Yelp request and we were able to schedule an appointment for the next day. However, on the day of the appointment, we called them to inquire about their arrival. The person, who answered the phone was also the same person who made our appointment, said On you have an appoinment?... not a great feeling.... Luckily, he was able send someone within an hour.
Steve L.
08/07/2020 12:00:00 SA
Brian from Plumbing Solutions did a great job. I had a leaking drain pipe that was hard to get to. He was able to find the leak and fixed it quickly. He was very professional and helpful. I will use Plumbing Solutions again!
I found our water heater was leaking on a Sunday. Called because of the reviews. Said they could be out Monday between 8-10am. They arrived at 8 did a quick survey to get size and capacity. Then one guy left while the other dismantled the crappy unit. By the time he returned the old one was already removed. Installed the new one. The whole job took two hours. They made sure that the area was clean. No one wants to deal with last minute household repairs. These guys were professional responsive and quick. I won't call them for another 20 years. But if you find yourself in the same situation as I was these guys are your go to
If a business is a reflection of their employees then this one should be very proud. Brian stopped by to install a new garbage disposal and before doing so he said let's check to make sure the old one needs to be replaced. After 10 minutes of working on it he had the thing working and suggested keeping it as there was nothing wrong. Then he gave me suggestions on how to keep the thing operational going forward. I truly appreciate his honesty, and amazing customer service. I hope this business rewards their employees for amazing work and great YELP reviews because they deserve it. Going forward Brian and this Plumbing Solutions are my go to plumbers.
This company is by far the best plumbingo company in the Bay Area. I had a huge clog that required a lot of time..effort and muscle. Edwin got the job done. The price was affordable and the work was impeccable. I am one happy customer. If you are in need of a professional and reliable hard working company. Please reach out. I am one satisfied and happy customer.
Dore M.
06/08/2019 12:00:00 SA
Plumbing Solutions was quick to respond to my Yelp request for service. They got someone out to our house within a couple of hours and Mike worked with our schedule to take care of our plumbing problems. Mike was knowledgeable and a pleasure to work with. I appreciate their expertise, timeliness, and kindness.
I had a leak in a hot water pipe that leads to the bathrooms that needed repair. The water pipes run underneath the concrete foundation, so there was no easy solution for repair. Brian came by to evaluate the problem, had confirmed the problem, and gave me options for the solution.
I initially chose to have just the damaged pipe rerouted through the attic, but after later discovering a complication in accessing the water pipe system manifold, I opted to have all the water pipes rerouted through the attic.
A week later, the crew came out and worked all day to reroute the pipes. Everyone was cordial and professional, and they took great care to clean up afterward.
I was very impressed by the quality of work and the level of communication. I would definitely hire them again and highly recommend them.
Sam P.
12/02/2017 12:00:00 SA
We had a pinhole leak in one of our pipes connected to our kitchen sink. I found Plumbing solution on yelp and called them and Mike came on the same day and fixed the pipe for me. The leak was at a very tricky place and the original pipe was not in a good shape. So the first repair didn't fully work. Mike came again a day after, and spend whole 3 hours to have a perfect repair on our pipes. Mike is a very honest hardworking man, and very easygoing. I strongly recommend to work with Mike when you have a plumbing need.
I've been using Plumbing Solutions alot this last year. Between sewer problems and a water leak in our main line these guys know me by name.
Mark is absolutely amazing. Always goes above and beyond to fix an issue and provides multiple solutions. He's great at letting me know what's going on and doesn't give up until the problem is fixed.
So happy with their service and pricing. Would choose them every time.
I don't know how this place has five star reviews. I called to see if someone could come take a look at our hot water heater as it's making a noise.. and the guy who answered basically told me to try to flush it out myself. (If I had the necessary equipment and knew how to fix a hot water heater by myself, I obviously wouldn't have called a repairman). And then told me that the whole thing probably needs to be replaced.
I don't even mind if that ends up being the case. But I'd love to know how you figured that out based on only a twenty second phone call.
I'm glad everyone else had a good experience with these people, but for the life of me I don't understand how!
jesse M.
12/07/2016 12:00:00 SA
I called for an estimate for water heater install, as I had brought the 40 gal. unit and picked it up at Home Depot; also bought supplies lines and drain pan while I was there. I asked Plumbing Solutions what they'd charge. Man on the phone says they could send someone tomorrow for an estimate.
I asked if theres a charge... It's $45. I said sorry, no deal.
Amy B.
11/12/2020 12:00:00 SA
Fantastic!!!! Armando was amazing. Efficient, smart, helpful. Arrived right on time. Took significantly less time than they thought it would take. I unreservedly recommend Plumbing Solutions if Armando is an example of all their employees!
Kathy K.
07/02/2019 12:00:00 SA
I called plumbing solutions to help me with my tankless water heater in the pool house. The hot water was coming out rusty since we bought the house 4 years age. We hardly use the bathroom in the pool house. I had another plumber out who was going to charge me $750 to solve my problem.
Mike spent the time needed to properly diagnose the problem. Which was completely different from what the other plumber said. Basically, I am supposed to service the unit every year. It has been in the pool house about 12 years and never been serviced. The rust is coming from inside the unit. Since its never been serviced there is a good chance that the inside is very rusty and could fall apart if he tries to service it now. If that happens, i will need a new unit for about $2000. Since we are not ready to buy a new unit and we hardly use the pool house, we decided to wait until we are ready for a new unit.
He was incredibly professional. I will call them in the future as they are truly an honest company.
Thank you Plumbing Solutions.
These guys are great. Mark was so helpful and knowledgeable. He took the time to answer any questions we had. We just bought a house with older plumbing and had a ton of questions.
Prices are very fair and reasonable. Great customer service from dispatch and in response time. Best service and prices we have EVER had from a plumbing company! We've have had several properties with the usual plumbing issues and have tried many other companies, in the past.
This is our new go to should we ever have ANY plumbing issues.
I called Plumbing Solutions about a blockage in my lines around 5:00 one afternoon. We scheduled for someone to come out the next day between 3:00-6:00p (I specified that the afternoon would work better for me).
Mike P. showed up right at 3:00, and was one of the friendliest contractors I've dealt with (this is coming from someone in the trades). He was done around 4:00-4:15.
I will definitely be using Plumbing Solutions in the future.
Thanks again Mike!!
So I needed help with an issue with my toilet. Called around and decided to go with these guys. The only way to describe their employees and their work is awesome! Super easy to make an appointment and they showed up close to the start of the time window given. Brian came to do the work and he was great. Knowledgeable, answered all my questions and had no problem fulfilling my curiosity and walking me through his work. Priced are better than other places I called and very upfront. No surcharges or anything. And works was done quickly. Once again, these guys are awesome.
Sara G.
08/05/2016 12:00:00 SA
My ex-husband really messed up the plumbing in my house. I had a laundry list of items that needed to be addressed.
1. Toilet was ripped out and left. Flange left to rot.
2. Drain from washing machine clogged and filling garage with water/mildew.
3. Tweeker job connecting sink and dishwasher to drain
4. Hot water disconnected from downstairs bathroom sink
I called on a Sunday afternoon and made an appointment. I was shocked when someone answered the phone. Mike came out and gave me a quote. Plumbing Solutions provides a no nonsense flat rate. A week later, Mike shows up when he says he is going to. Does a great job fixing almost all of the aforementioned items. I didn't have enough money so declined service on item 3. Mike was clear about what he was doing and made sure that I was satisfied with the results.
When (not if) something goes wrong, I know who to call.
Mary B.
12/02/2019 12:00:00 SA
I needed a re-pipe due to a water line break. Plumbing Solutions provided horrible quality when they did the re-pipe. They damaged walls much worse than standard re-pipe companies according to the contractors who bid the repair: the workers left debris throughout the house, the workers stood on my microwave and broke it; the workers threw out 3 bathing suits on the laundry rack in the room with the most damage and the manager kept saying none of this was covered. If you need a re-pipe, get a professional company!
We recently moved into a house in the Lamorinda area. We are new home owners and definitely new to home repairs, plumbing, etc. There seemed to be some sort of stoppage in our toilets and showers, called plumbing solutions at 9 pm at night, they answered and Mike showed the next day in the afternoon to help sort out the issue. He also could tell I was new this and gave me some welcomed plumbing education and DIY tips for the future. Mike was knowledgeable, kind and provided amazing customer service... I will be saving their number and using them for any future plumbing needs!! Thank you again!
Ok, I confess I messed up installing a garbage disposal. It wasn't tightened enough in place so when it was turned on the vibration caused it to loosen even more and it started to leak. Decided to call a pro and being that I was desperate to make my tenant happy I almost went with the pricey first estimate (from a plumbing company named after the gentleman on the 100 dollar bill). However I decided to do what everyone will tell you and go for a second opinion and I'm glad I did because Plumbing Solutions was way cheaper! After Joe the plumber worked on it, however, the tenant informed me that it was still leaking. I called them back and Joe returned and installed a new garbage disposal at no extra charge. Ask for Joe the plumber and tell 'em John sent you.
Jacob K.
09/11/2018 12:00:00 SA
Honest and ethical, can't ask for much more. Mike came out to check on a property for me and showed up on time. Saved his number and will be referring to family and friends. Thanks again
Mark R.
09/10/2016 12:00:00 SA
A superb experience (to the extent that requiring a plumber ever is) all the way around.
Mike put booties on before entering the house, and initially attempted a quick fix free of charge. Turned out to be a bit more extensive than that, but exceedingly reasonable.
I can't recommend these fellows highly enough.
I'm in the middle of a kitchen remodel and I needed help with a gas line. Mike came out to relocate the line for my range/stove. He was a pleasure to work with, just an all around very nice guy. He even brought treats for my dog! He showed up in the early part of the arrival window slot that he gave me and completed the work in less time than originally estimated. Talk about a win-win scenario. I'll need a bit more plumbing assistance before I'm wrapped up with this remodel and I'll definitely be calling Mike back to help again.
Barbara P.
02/11/2020 12:00:00 SA
These guys are as good as the reviews say. I had a broken sewer pipe (thanks to Verizon crashing through it) and had Plumbing Solutions out twice for it. Mark came out once to snake the line and send a video camera down to find the problem. He was nice, friendly, helpful, and explained everything going on. In addition he showed up early on a friday afternoon as I had a school event to attend. He arranged for the repair to be done asap, which was the following Tuesday morning. This morning the repair guys came early and were done by 2pm including fixing my sprinkler line. Edwin was in charge of the job today and he was just as great as Mark. Friendly, helpful, efficient crew. Price was reasonable and service cannot be beat. Highly recommend. Have not met Joel, the owner, however he provided great communication and I have no complaints.
Mila I.
07/06/2016 12:00:00 SA
I would have given them a 5 star rating if they served my area.
They promptly picked up my call and were extremely courteous, not something i can tell about businesses around/my area in Oakland.
Thank you for being professionals.
Michael F.
09/01/2020 12:00:00 SA
I've had a main water shut off value at the front of my home, which has been stuck open for some time(If need be I'd shut the water supply line off at the street for repairs).
I'm generally a DIY'er, so I purchased a ball valve with compression fittings to replace it myself. However, upon further examination, I realized I'd need to open the interior wall in the garage to access the water line in order to undo some hold down brackets( to gain slack in the line to fit the new valve).
As the complexity/effort started growing in nature, I decided to contact Joel at Plumbing Solutions, to determine if there was an easier/less complicated solution. Joel stated that Armando was in the vicinity, returning from Alamo, and could stop by to give me a quote.
Armando arrived shortly thereafter, who was very professional/courteous and engaging. I explained my original thought process/issues and he arrived at an alternate solution, cutting, splicing, soldering in a new piece of copper waterline / ball valve, which negated the need for me to open up the interior garage wall.
The estimate/cost for the replacement was fair and I'm very happy with the quality of the work/Armando.
We had a problem with our toilet not flushing correctly... after trying our hand at plunging and clearing the line without success, we called them on a Sunday and (as planned) they were at the house first thing Monday morning. Mike was personable, professional, and very direct and upfront with services needed. He handled the issue swiftly and with ease. He even gave us tips on preventing and resolving this problem in the future. It's so refreshing to find a company still committed to customer care.
We found Plumbing Solutions on yelp, because the plumber we've been using told us (over the phone) to call Roto Rooter since it seemed to be related to the sewer line... What?? We consider ourselves very fortunate to find an honest and competent plumbing service--we will be calling them again!
Outstanding. Owner showed up and told me how to do work myself to save money. He said he could do it and would charge but I could easily do it myself.
Our water heater drain valve broke and could no longer be closed; hence, an emergency situation!
We called Plumbing Solutions, they gave us a 2 hour time frame we could expect someone that day, but promised to get there as soon as possible. Within an hour, Joe was at our door.
He knew of the situation, gave us options to choose from, and prices of each. We could have the valve capped or replaced and should consider a new water heater as it's 21 years old.
Joe did not push for us to do one thing over another, and logically walked through each option. In the long run, we went with the mid-priced option of replacing the valve and when the water drained, we saw no build-up so likely we'll get some more time on the water heater before incurring the cost of replacement.
Joe could of easily pushed for replacement, but that would of been tough for us to afford at the moment. We very much appreciate Joe's honesty and integrity. Also, he replaced the valve with barely loosing a drop of water as the tank was completely full.
A trick of the trade...I don't know how he did it, but I'm sure glad we found Plumbing Solutions and that Joe was our plumbing expert. Thanks for a job well done and for the peace of mind on a day that could have been a disaster! Plumbing Solutions is the best!
Michael P.
09/06/2018 12:00:00 SA
Had a plugged sewer line and was able to schedule a next day visit before heading off to work. Joel was prompt, quickly fixed the problem and alerted me to an offset pipe issue he detected that I can monitor.
Great service, nice follow through after requesting a quote. Pricing was very reasonable, competitive with another offer, so would definitely recommend this company and its employees and use them again in future.
OMG! I can't even express my delight! I called this afternoon, never expecting to have anyone show up today, but I was given a 3 hour window for an appointment today. Mark showed up less than an hour after I called. He is AWESOME!! He came in, diagnosed the problem, told me the quote to fix it, and fixed it! He is knowledgeable, personable, and professional. He allowed me to watch him while he fixed my problem and told me ways to prevent a re-occurrance!
I must be honest and say that I called two other plumbers before I called Plumbing Solutions, but one never got back to me, and the other one's phone just kept ringing and ringing. Their loss and my gain!
Thank you again Mark!!
Raymond G.
08/10/2020 12:00:00 SA
Just wanted to share a phone call I just had with Plumbing Solutions I asked the receptionist if they worked in Antioch? He replied back to me that it's too far? Mind you this company is in Concord a mere 14 miles away? It's a shame how companies discriminate during these times. I felt some racial by tones in his voice when I asked him why it was too far he just couldn't stutter a reply fast enough! I wouldn't recommend this company to do business with to any consumers.
Jessica S.
03/09/2016 12:00:00 SA
Just had Mark and Brian out to my house for a same-day service. They replaced my kitchen faucet, replaced piping under the sink, and also fixed my stovetop gas hookup so my stove is not sitting too far off the wall.
We are extremely happy with the level of service!
Brian came out on a third attempt to fix a very confusing problem with our dishwasher. He checked everything thoroughly and made several calls to see if any one else had heard of my issue. He kept at it and really looked at it from all possible angles to find what the fix could be. All this while my two little kids were running around bugging him. Then he stayed to make sure it really was working once and for all. Thank you to him!! Very professional and cautious of my virus concerns as well. My husband says They're our guys from now on.
April R.
01/11/2019 12:00:00 SA
I gave five stars for the following reasons:
1). I heard an odd sound in the water heater and wanted to get it checked out. There was a light humming sound I typically did not hear in past. Joel returned my call asap and we made an appointment between 10 a.m. - 12 p.m. window to assess our water heater (WEDNESDAY).
2). Joel arrived within that window of time. I am a busy mom and run my home efficiently and don't like to wait until the last minute for a contractor to show up because I have to balance my life around family schedules. I typically get three bids for jobs so I could compare work and pricing before Plumbing Solutions (PS) came out. PS was competitive and actually came out to assess the situation, rather than giving bid over the phone as another water heater company did over the phone. He told us what we needed and my husband researched pricing for water heaters and connected back with PS to come out to install on another day within the week (FRIDAY).
2). Joel was diligent and after looking at the problem, he found water coming out of the side slowly. This confirmed what I physically heard and it wasn't in my imagination. This saved us getting extensive water damage to my floors, not to mention flooding had my keen ears not heard the sound.
3). Mark, the installer for PS, PUNCTUALLY showed up at the time he told my husband to install the water heater. My husband told me PS would arrive at 9:00 p.m. and they arrived at 8:00 on the dime. My husband should have requested a text or verification to confirm the right time so we were not still getting the kids ready for school. It was our fault, not PS.
4). We have a new water heater and from now on we will flush it annually to do regular maintenance and extend the life of water heater 15-20 years.
5). Side note: I enjoyed working with Joel and Mark. They came on time, did the job efficiently and saved us water damage.
I highly recommend their work and company to anyone looking to get their water heater replaced:)
Happy new owner of a water heater:)
April
Rana B.
01/10/2019 12:00:00 SA
I contacted this amazing company last night and they replied back right away. When they came to my house, they fixed my issue in minutes and didn't charge us anything. I've found my plumbing company for life! Thank you so much!
Brian did a thorough job on checking for leaks in the upstairs bathroom before and after fixing the issue, even though we had a feeling that our drain pipe was drilled into by an internet installer; we discovered leak 3 days after installation. Now we know for sure no leaking in the upstairs bathroom and it wasn't our dog (sorry). Thanks Brian, you were great!
Clark Q.
03/05/2020 12:00:00 SA
They responded quickly, gave thorough explanations, and delivered as promised. What more can you ask for?
Great experience from the start. This company answered my request quickly and communicated via text with me at my request. They were able to come the next day. Mike was great. We are a shoeless house and he had his own shoe covers. He diagnosed the issue, went to get the parts, and my kitchen sink is back in working order with no leaks We will definitely use this company for all our plumbing needs and highly recommend them. Did I mention no mess left behind Thanks Mike for a great job!
Paso R.
11/12/2018 12:00:00 SA
Issue: Backed up shower.
Solution: Mike at Plumbing Solutions!! First off how amazing is it to call at 8:00am and be promised a technican within an hour.....and the best part was Mike showed up as promised. Second Mike truly is a plumbing technician. He was at my house close to 6 hours trying to identify the problem (old house with multiple additions) but with each step he got closer to finding the solution and in the end only charged me $325 being he said the other efforts he made did not solve my issue and he was only going to charge me for fixing my issue not for the efforts it took to identify it. Really who does that. Needless to say Plumbing Solutions (Mike) has a client for life!!!!! BTW Did I mention that they will not charge you UNLESS they fix the problem....I love that!! Thanks again Mike!!
Moh K.
07/03/2019 12:00:00 SA
I reached out to Plumbing Solutions for a defective toilet floater.
Mike Pagsolingan arrived promptly. He turned out to be the most amazing, affable, knowledgeable and patient plumber I ever had the pleasure to work with. The problem was fixed in no time. I would have rated him 7 stars if it I could.
Keep up the excellent customer service Mike! You are amazing!
30 reviews on yelp and they are ALL five star? When have you EVER seen that? I mentioned that to Joel as he was leaving (after doing an awesome job for me) and he merely shrugged and said we always make it right in a modest yet matter of fact manner. SO excited to know a GREAT plumber that I like and trust.
Thank you for being so patient with my million questions and concerns Joel.
Mike Pagsolingan arrived promptly at the scheduled time to replace a cracked toilet with a Kohler 1 piece toilet that I had purchased for our condo in Walnut Creek. Mike was very professional and had the new toilet installed in no time! I had requested that he install new SS braided hoses for the toilet in the master bathroom in addition to the new one, which he promptly did. With over 30 years of experience under his belt, Mike is a wealth of information when it comes to plumbing issues! Oh, I forgot to mention that their prices are extremely reasonable too! Will definitely be calling Plumbing Solutions in the future and asking for Mike. I just hope that he's not retired when I do!
David K.
02/04/2019 12:00:00 SA
Even more than I realized, my issue needed the talents of an experienced, knowledgeable, professional. Plumbing Solutions was the good call. Thanks Mark!
J A T.
06/11/2020 12:00:00 SA
Armando & Mark showed up, assessed the situation and went right to work. They were informative, up front, solid guys. They explained their estimate, advised me on additional needed repairs that were not so pressing today, even walking me through what would need to happen. These are good guys doing honest work. Although I'm hoping to avoid needing to call them again (they gave me some tips on how to prevent this issue from reoccurring), they will be my first call the next time I can't fix something myself.
I highly recommend plumbing solutions. Mike was at my house diagnosing the problem wIthin an hour of calling and they were able to replace my water heater within a day. I appreciated the quick response times and the professionalism. Mike was also well informed and provided great guidance on potential solutions.
Joel came out and gave us advice that concluded with you shouldn't pay us to do this, because you don't really need it. Super refreshing to run into someone who isn't just looking to upsell. We absolutely appreciated the honestly and will definitely call Plumbing Solutions again for whatever we need.
I had very good experience with this amazing company few years ago, Joel was great, fair price, honest and professional.
Today I called them for some water leakage from water heater and they sent Brian Etie to help me with this issue and was on time, extremely friendly, very knowledgeable, explained very clearly the issue and the cost if I choose to get the job done with his company, but because my water heater has a warranty, the manufacturer will replace it free.
I owe Brain big time for his help and honesty.
Carlos P.
06/05/2018 12:00:00 SA
Joe was great, very professional. He was at the house in 20 min. Estimate was perfect. Will call again.
We contacted Plumbing Solutions after our business had a horrible experience with a sewer repair last Spring. Not only was the repair done improperly but we literally flushed $55,000 down the toilet!
Plumbing Solutions did everything by the book with permits and inspections from the Sanitary District. The job was completed in a timely manner and the Supervisor Joel Diaz kept us informed every step of the repair. I have worked with a lot of vendors in my business and I could not recommend them any higher.
Joel did it again- main sewer line back up and he was here and it was fixed in a flash. Mark and Joel are always my first call when anything goes wrong with the plumbing.
Kathleen D.
07/03/2018 12:00:00 SA
Joel did a great job and was as stubborn about getting the clog as the clog was in staying in the pipes.
He got creative and I really appreciate that as it saved me $140.00.
Thank you Joel! You rock.
Will definitely call again. Would highly recommend.
Heidi M.
10/07/2016 12:00:00 SA
Just had our old, low-end water heater replaced. Mike is so fun to work with, very courteous and engaging. Goes out of his way to make sure I understood how to work my new water heater, walked me through preventative maintenance, and cleaned up nicely.
Thanks, MIke!
All I can say is awesome. Joe was incredible, upfront about cost. Went the extra mile
Marie T.
03/10/2019 12:00:00 SA
On December 23rd I checked in my hall closet and found that my 22 year old water heater was leaking. I had already researched plumbing companies earlier in the year knowing that a 22 year old water heater could stop functioning at any time. On Monday, December 24th I called Plumbing Solutions and talked with Joel who scheduled a 10:00 A.M. appointment with Brian who showed up on time. Brian proceeded to replace the old water heater with a Bradford White Eco-Defender which has a 6 year warrantee for both parts and labor
Brian did a terrific job not only replacing the water heater but also replacing my bathroom sink faucet and hand held shower unit. He was patient, thorough and answered every question. He's an excellent plumber who I would not hesitate to request in the future.
Christian A.
04/05/2018 12:00:00 SA
Joel and his team helped put or new construction project back on track! Our former plumber hadn't done any real work in a month, which was delaying everything else. We replaced him with Plumbing Solutions and the plumbing was done in 2 days and passed inspection (water main, sewer line with tank and ejector, and interior rough in). Joel was a pleasure to work with; in fact we are already contracting with him to replace the old clay sewer pipe to our main house.
Steven H.
04/04/2018 12:00:00 SA
Today was the second time we have used Joel Dial at Plumbing Solutions , first time was several months ago when almost broke a pipe off in the wall under the kitchen sink replacing fixtures and valves , he did an amazing job at an extremely reasonable price , well 2 days ago the shower water regulator valve broke , Joel came out the following day to repair , due to the age no part was available so he installed a new valve and trim kit which entailed trimming some tile away to access , cleaned shower heads , put new seals in the second bath and replaced the home shut off valve at the front of the house , if I could give 10 stars I would , he is easy to talk to and wants to do a perfect job each time , is kind , professional and courteous , we will be using Plumbing solutions for ALL future plumbing and drain needs
We called to have a significant leak in our hot water line repaired. Joel was able to get someone out that same afternoon. Mark found the leak in our (now) very muddy crawl space and was able to repair it all in the same visit.
Plumbing Solutions:
1) Answers your call promptly and professionally
2) Responds quickly within the timeframe they've committed to
3) Provides skilled plumbers who are both courteous and respectful of your home
4) Quickly accomplished repairs within their quoted price
5) Cleaned up the worksite before they left
Our hot water was restored that same day!
Amazing and quick service. Mike was able to complete all of my exterior work while I was not home and over the phone. He even gave me options in terms of the work that needed to be done. Great company!!!!
Finally a great plumber and believe me I have had my fair share over the decades! They are prompt, have great prices, very professional and do outstanding work! The Job I needed done was no easy task as well! These guys are the real deal! I highly recommend them for all your plumbing needs! I'm very happy and satisfied customer!
Job well done! The gentleman who did the repairs was confident and respectful. Thank you for your hard work!
Mo M.
01/07/2018 12:00:00 SA
Joel arrived early and was very professional. The leak detector service provided instructions on what needes to be fixed. Joel took time to explain how he was going to fix the issue, which included indoor and outdoor repairs. Very happy with the overall service and would use them again.
Requested quote this morning and work already done by same day in early afternoon - high quality work, professional and responsive. My favorite kind!! Thank you.
Really nice and professional guys. I thought I needed a snake and camera but upon camera inspection they identified my issue and didn't charge me for the snake (sine they didn't do it because it wouldn't have solved the problem) . I'll definitely use them again. If you want honesty and great recommendations, go with these guys.
I have used this company twice this year they fixed a water line and today they unclogged my kitchen drain line due to a fat and food stoppage. They are very informative about what needs to be done. I would definitely use them in the future and highly recommend them.
Hooray for Mike!! Fabulous service and a great sense of humor, too! :) He was very patient, even when my dog ran off with one of his parts, hopped up on the couch and began to chew it.....
I will definitely keep his number handy. Super happy to find a great plumbing company!
Great customer communication and service. Quote reflected the price and they went out the way to be cordial and helpful. Thanks!
Rich S.
12/09/2018 12:00:00 SA
Called Plumbing Solutions to assess the the cost to install an earthquake gas shut-off valve at the meter.
They were quick to respond. But during the initial visit, the technicians couldn't free the bypass tree from the gas meter, due to rust. So, I had to call PG&E to come out. Of course they took their sweet time to get here, a whole 9 days, and w/ an attitude to boot!
The Plumbing Solutions contractors responded that afternoon after PG&E cleared and quickly installed the Pacific Seismic Products Model 300 valve. They did a nice job and both contractors were very professional and courteous.
I would definitely recommend this company.
Best Service Ever! These guys are true professionals. Mark is the one I always ask for. He has replaced my main water line two years ago with a lifetime guaranteed copper pipe, and then just this week, he replaced the line that goes to the refrigerator. Quick, efficient, nice as all get out, and so very Professional. I would work with these guys all the time. Never hesitate.
Our experience with them was very good. They answered the call quickly and quickly diagnosed the problem. Not one that we wanted to hear, but they did the repair quickly and efficiently with minimal inconvience to our tenant.
Mike showed up on time, checked out our complex water pressure problem with water treatment and tankless heater issues, and zeroed in on the water pressure regulator. After checking and flushing our system, suggesting a number of fixes we could take on ourselves, replacing the regulator and finally leaving all systems working well - he gave us a very reasonable price and left with a smile. He deserves the stars - and your call.
My water heater went out - I called several places before calling Plumbing Solutions. Joel came out within 30 minutes of my call! Joel gave a great price. My water heater was replaced quickly and looked great! Joel cleaned up everything. was very nice and answered any questions I had. I very much appreciate the good all around service received. I would definitely call again if I have other plumbing problems! Thanks,
Nita B.
In October 2014, the sewer pipe in our home was backed up. Home warranty contract vendor came out to clear the sewer pipe, and told us there's something wrong with your sewer pipe. Not the kind of news anyone wants to hear.
I contacted Plumbing Solutions to schedule a video inspection of the sewer pipe. Big Mike came out to the house, sent the camera down the pipe, and couldn't get the camera to go more than halfway through the pipe. Big Mike told us the only way to figure out what was wrong with the sewer pipe was to break up a section of the sidewalk and dig down to the pipe.
We gave the okay and Mike discovered a section of the sewer pipe was broken. It was the original sewer pipe built in 1952, along with the house itself. The elm tree in our front yard was planted directly above the sewer pipe, so no trenchless work was possible.
Mike and the guys at Plumbing Solutions took care of all the city permits to break up asphalt on the street, then dig a trench 6 feet down. Mike and his team replaced the sewer pipe, filled in the trench, and repaved the street--all in one day! And they got the city inspector to come out that same day to sign off on the work!
We spent $9,800 on a s---t pipe replacement (this includes the $600 we paid to have a 4' x 4' piece of sidewalk concrete re-done). Big Mike explained everything during the entire job, which was great because the Mister always has a lot of questions when it comes to home repair/construction.
This week, the bathtub was really slow to drain. You can imagine the cursing. Called Big Mike to come out for a video inspection; he checked things out and told us we only had a blockage in the pipe. No video inspection necessary, and he didn't charge us a penny for the visit. Mike did tell us to begin saving to replace the rest of our sewer pipe (from the front yard to the house), because that damn elm tree has top roots that penetrate the sewer pipe.
Honest company with honest employees and excellent work done quickly and at a fair price. I wouldn't hesitate to recommend Plumbing Solutions to anyone looking for a top-notch company.
I reached out in the morning with an issue affecting all gas appliances in my house. They responded right away to the Yelp quote request and were able to show up only a few hours later. They fixed the problem quickly and charged a very fare price.
We had a few house guests over the holiday week and our main line backed up. Plumbing Solutions had a plumber put within an hour or two. Mike Pagsolingan came out; he was great! He was so nice, informative & helpful, and quick. He cleared the line and gave us a few options for how to resolve the issue on our own next time, some short term solutions and a ballpark estimate if we were to replace our line (we've got some roots intruding in the line). We'll definitely be working with him again; he was great.
Mike P. from Plumbing Solutions is excellent. Came out the next day, quickly identified the problem, and charged me the bare minimum for a visit. Extremely professional and a really good dude all around. Thanks Mike!
Patricia I.
02/12/2020 12:00:00 SA
I will be calling this plumber from now on. Good honest company. I called them out for a backed up bathroom and they came out within 2 hours. It seemed my problem fixed itself in the meantime. There was no charge due to the fact the plumbing was working when they arrived. Most companies charge just for showing up. They didn't try to sell me a bunch of work that wasn't needed either. I recommend them 100 percent!
Jarian J.
02/08/2020 12:00:00 SA
Devon came to my home and was polite from the moment he walked in my door. He was friendly and wanted to be sure I was satisfied with the job. My tub was clogged and would take about 30 minutes to drain. Now it drains exactly the way it should! 5 stars for Devon! I am very happy customer!
Mike was incredible! Besides being very quick to respond, he couldn't have been nicer, and he was very skilled with diagnosing and fixing our plumbing problems. I don't usually place Yelp reviews, but I HIGHLY recommend Mike. Thank you Yelp for helping me find Plumbing Solutions, and I hope that by placing this review I can pay the favor forward.
Nancy B.
02/04/2020 12:00:00 SA
I recently had a drain that was backed up. Tried to snake it ourselves, with no luck. Called Mike at Plumbing Solutions and he came out and found the backup within minutes. He is a really great guy who cares about his customers and gets the job done right and doesn't break the bank..go no further, call Mike at Plumbing Solutions
Donna D.
02/04/2020 12:00:00 SA
I'm giving them a 5 based on others reviews, I've never used them but they come up as serving Vallejo- however they do not!
This is likely one of the best plumbing solutions I've ever worked with. Monday morning, President's Day, water gushing from the curb, no water pressure inside. 2 hours later, Mark is onsite. He diagnoses, prognoses, and a very reasonable $ quote is made. We get Mark and Landlord on the phone. We agree. Mark starts work immediately.
Mark does EXACTLY what he says he's going to do. He finds the leak and fixes the problem. We're talking MAJOR work. Like, digging a 20' trench in the heat (yeah, ok, we have heat in Oakland today!!!. Pulling old corrugated pipe (literally, rusted 80 year old pieces of it). and pushing a new copper pipe.
Mark is my hero.
Then. the owner, Joel shows up. I think he's Quality Assurance but he certainly capped off the whole experience.
These guys are truly professional.
You want it done right, call these guys.
Stuart
Mike got back to me within 5 minutes of my yelp quote request and was able to come help in just over an hour. He was able to diagnose the problem quickly and solved it right away at a good price! He was very friendly and personable, not to mention great with our dog! I now know I have a plumber I can trust and call when I need. Thanks Mike!
Easy to see why these guys have such a high rating! This is the second time we've had to call them and just as impressed the second time around.
First encounter in 2016 and I wasn't Yelping then. Hubby and I noticed the water dial was spinning even when water was shut off. We were unable t find the leak. After 2 different plumbers tried to find it, one of them thought the problem may be in the floor or wall but was beyond their scope and suggested we call Plumbing Solution. They came out, figured out the problem was a pipe under the floor. Discussed the options with us, pros/cons: we opted to have the floor opened and replace that section of the pipe.
Second encounter today: notice the dial is spinning again. Concerned the pipe may have broken since that was a possibility we were warned about with replacement of that small section. We pull back the carpet- it's dry. Call these guys again bec unsure where it might be coming from. They come- check the area worked on, verify it's not the cause (huge relief) and then the hunt was on. The gent checking things out figured out its a faulty shower cartridge from HansGrohe which shouldn't leak but is. He advised me to call them since it would be under warranty and then they'll replace it for us.
I go to get the check book to pay him for his time... NO CHARGE! They were here for almost an hour looking through things but since they weren't able to fix the problem at this visit he said there wouldn't be a charge. Most places will charge a fee just for coming by.
Mike was great and prices are reasonable. Definitely will call him again and recommend Mike to all my friends. Thanks for the help today!
Jeremy P.
02/08/2019 12:00:00 SA
I had one of the best experiences today with the plumber that came out, Mike. I called Plumbing Solutions to make an appointment to get our clear out from our house to the street snaked. I did this on the recommendation from another company to get this done annually because we have clay pipes that may annually get roots going through the system, at least that's what the other company said. Turns out Mike checked out our system and told us it wasn't neccessary. Instead, he showed me a couple of DIY tricks that would not only save money from getting having a plumber come out once a year, but it would also help to maintain every part of our system to lower the chances of anything catastrophic happening. I just got a lesson about plumbing, which included ways to keep the plumber AWAY, and all for free! I'm sure I wasted Mike's time, but he was so nice about it and was so enthusiastic to give me knowledge. But as a result, I won't be going to any other plumbing company from now on. Thank you Mike! You're the man! PLUMBING SOLUTIONS FO' LIFE!
RANDAL I.
11/09/2017 12:00:00 SA
I've had great experiences with Plumbing Solutions with several jobs over the past few years. I worked with Joel, Mark, and most recently Mike and they were all great - punctual, knowledgeable, thorough, and upfront with each situation. They gave me solid advice, and options, and did excellent work. Instead of selling they diagnose and fix (if fixing is truly needed, otherwise they advise on options), a quality I most adjusted about them. They once came out to check and ultimately replace a faulty part at no charge and fast. Jobs included installing a two-way clean out, removing and installing bathroom faucets, installing a main water supply valve and pressure release valve (PRV), and snaking and inspecting my sewer line which revealed some much needed attention.
I highly recommend Plumbing Solutions!
Needed a shut off valve replaced after a dishwasher install couldn't be completed. Was pleasantly surprised to get a day of appointment!
The angle stop was a bit more complicated to replace than originally thought, but not only did Mike charge me what the original estimate was, he also entertained us with a card trick!
Couldn't have asked for any better service. Will definitely use Plumbing Solutions again.
Joel came to the house during the agreed upon time window. Took 5 minutes to see the issue and fix it. No charge for the visit. He was friendly and helpful. I will definitely call again when I need a plumber.
This company is fantastic. I called
Joel about a leak that had broken through my ceiling from an upstairs bathroom into
The downstairs. I'd rented out my condo for a few years and the leak had been there for a long time.
Joel was very clear about when he would come by and even gave me a heads up 25 min before he was arriving.
He had to cut a hole in the ceiling but he kept it small which was great. It has to be replaced anyway because of water damage from the leak. We saw traces of the leak but even with the water running it was nowhere to be found. Joel went upstairs and did some detective work.
It turned out the tenant had fixed the leak but not told me. It was a terrible caulking job but there wasn't any plumbing issue.
I was so relieved to find it was nothing that I was happy to pay the call fee. Joel told me not to worry about it though. Much to my surprise and delight.
I think that Joel is a professional that takes pride in his work. He was honest and helpful. He explained everything to me clearly and was more than fair when dealing with my job. Really 5 stars!
J. T.
09/09/2019 12:00:00 SA
Easy to schedule and arrived on time. Fixed our issues quickly! Efficient and knowledgeable guys! Very happy with their service. Highly recommend!
Happy to be your 300th review!
I was given an arrival time, for my repair, from 9-10am. Wow! Only an hour? I don't have to sit around all day waiting for the repairman? I'll take it. Not only was that wonderful but he was on time....no, he was actually a few minutes early.
Fixed my problem with ease. Very personable guy. Respectful and left the repair area clean. An added bonus, he was nice to my dogs.
Would DEFINITELY recommend and use again.
Thanks for your excellent service.
Excellent service from Mike. I called on Memorial day and scheduled a 10-12 window the next day. Mike arrived at 11am. They bill based on flat rates and my issue was a house bib that was leaking behind the stucco ($150). They fixed it fast, but with moisture still visible, Mike redid everything plus new pipe and house bib w/o additional charge. The hose bib and pipe had a pin hole leak. Actually got a $25 discount.
Will call again next time I'm in a jam.
03/28/2016, 830am - called for a quote for a couple of leaks/clogs. Wad told they don't service san ramon. When I explained that they helped me last May, the guy clarified that they only do repeat customers. But $55 to come out and give a quote. I can apply that to the bill. Things have changed. Reducing my rating to 4 from 5.
Mike from plumbing solutions is amazing. We had a leaky garbage disposal that needed to be replaced and we originally got a quote for him to do that. Mike suggested we buy our own from Home Depot or wherever and then have him install it to save us money. So we agreed to do that but then my husband decided to try to install it himself and got in over his head and wasn't able to do it. So when Mike came back for the install our kitchen sink and pipes and everything were a mess. He was able to get it all put together and working properly in no time. And he showed me a few tricks to keep our new disposal running like new for years to come! Then he charged us MUCH less than originally quoted because my husband had done some of the work already. Mike is honest, fair, personable, professional, on time, efficient and talented. We will never go anywhere else for our plumbing needs. Thank you Mike and Plumbing Solutions!!
PS came out to my house to help me fix my garbage disposal a few months ago. They provided same-day service, were on time and professional. The man that helped me was I believe Mark - he was wonderful to have in my home! The kind of man that I wish were my dad or grandpa just so I could see him more! :) Will call them in the future for anything I need!
Update after I posted this review:
I just got a call from a man who said I must have misunderstood him. I just replied that I understood clearly what he said...I just didn't like his poor attitude and lack of phone etiquette. He tried to call several more times, and I finally blocked his number. So much for excellent customer service.
Update after I read the read the response from the man who claimed to take my call:
It is very interesting to me that the man who wrote a written response to take my original call actually only spoke to me for about one minute (based on my Recent Call log) rather than the five minutes the man claimed before explaining that he did not work on on problem toilets.
In the written response to my review, I also noticed that the man who responded to my review added a lot more detail about the company's policies and procedures than what I recall being discussed during our short conversation.
As I mentioned earlier, a man made repeated calls after I posted my Yelp review. This made me very suspicious that perhaps the man's actual motive was that he was more interested in what I said in the Yelp review rather than the misunderstanding while trying to help me as was claimed in the written response.
So I just considered those multiple calls from the man as a form of harassment, and I finally blocked the phone number.
I stand by my original review (and the updates) about my experience with Plumbing Solutions). The company is not worth talking to and the man who I spoke with had poor phone etiquette.
We have a persistent leak my husband couldn't figure out. Saw the Yelp reviews and called Plumbing Solutions Sunday. Lo & behold, someone picked up! We scheduled for first thing Monday. Mark called ahead and arrived on time. He confirmed the leak and spent over two hours inspecting toilets, faucets, showers, washer, refrigerator line, and crawled under and around the house. Found nothing: leak in the landscaping system. Mark took the time to give a few pointers on trouble-shooting the exterior leak and phone numbers in case hubby can't fix himself. He called his boss and asked what to do about billing. Boss said no charge (you read that right) since they didn't fix anything. Wow!
Honest, on time, polite, knowledgeable plus above & beyond service. This company deserves their five-star reviews. We'll be calling them again when we have a plumbing issue.
Mark Etie, and his son Brian, were over-the-top skilled and personal in their quest to find the leak I'd been hearing in the walls for months. They worked non-stop for 6 hours and kept me posted as to what they were discovering and doing along the way. Once the leak was found I was given three options for next steps. I selected option one and am very pleased with the results. Go with Plumbing Solutions. You won't be disappointed.
Dave T.
09/05/2014 12:00:00 SA
I needed a leaky pipe fixed and a regulator replacement for the main water line. Joel was very professional. He explained the course of action and provided a very reasonable quote. I was completely satisfied with the work so I would highly recommend Plumbing Solutions to any of my neighbors.
Adrianne G.
02/05/2017 12:00:00 SA
Plumbing solutions came out within 2 hours of my morning phone call. Mark was very professional, knowledgeable and fast. He was able to fix the problem and even found another issue that needed fixing. I recommended them to my neighbor already.
I called Plumbing Solutions and was given an appointment that same day. Mike arrived on time, was friendly, knowledgeable and charge a fair price.
I can see why this place has been so highly rated. Joel got back to us immediately about our inquiry and was able to set up an appointment for the next day. Mike, our plumber, arrived exactly when he said he would and was extremely helpful. Besides all of that, Mike was very personable and went out of his way to make friends with our big dog.
Hands down the best plumbing service in Concord. I've used a variety of plumbers over the course of 3 years and I will use this service from here on out. Reasonably priced, very professional, friendly, they walk you through what they are doing and what is wrong with plumbing, wear shoe coverings in your home, etc. Perhaps my favorite part was who I talked to on the phone was who showed up at my house. Keep up the good work!
Great experience. Found on Yelp and thankful I did. Mike P. was our technician and the work for for our office. Mike fixed a leaking kitchen sink and replaced the faucet. I had called in the evening and Mike was on-site the next morning. When he came to our office, the building had not turned off the water, so he looked at the work, gave us a fair quote and was flexible enough to return the next day in the time we had suggested. Work was efficient and had no issue with replacing the faucet with one we had purchased. Overall great experience but hope we never need a plumber again. Writing this, because I know someone else will.
Jumped on the Yelp bandwagon and Mike was able to help out. He explained the reasonable flat rates and got to work.
Had 2 toilets on the fritz and was in and out in less than an hour.
Friendly, quick and satisfactory.
Added Mike to my contact list.
Plumbing Solutions is great. Our kitchen sink was leaking with water everwhere. I saw the great reviews on Yelp and called them. They came out several hours later. The 2 men they sent were friendly and very professional. They fixed the leak and also fixed a running toilet I showed them. They provided me with a quote that included different options. I chose what I wanted done and thought the price was fair. I would rather pay more and get the job done right. 2 hours later they were done and explained exactly what they had done. I was so impressed that I got a quote for a future product. Call them, you won't be sorry.
scott r.
10/10/2019 12:00:00 SA
Mike was extremely helpful and knowledgeable. He was scheduled to arrive late in the afternoon, but called and offered to come by earlier to get the problem fixed promptly. Then he not only fixed our troublesome faucet but gave us tips on how to better maintain several potential issues in the future. Two thumbs up!
I can't say enough nice things about this company. From the first frantic call I made when my shower faucet broke, with nonstop water spraying like a hydrant everywhere , to the last goodbye after full repair, everyone was completely professional, fairly priced, and fully transparent. I highly recommend Plumbing Solutions!!
Michelle B.
02/12/2018 12:00:00 SA
I never write reviews but I was so impressed with Plumbing Solutions I thought this was a good time to start. We have a older home that had a leak. After working with three other plumbing companies/leak detection companies and spending a lot of money, we were told we had a leak in our slab foundation but they could not determine where. I called Plumbing Solutions, they were out the same day that I called and identified the problem quickly and fixed it on the spot. AND the leak was not in the foundation!! Plumbing Solutions is fast, efficient and honest. Moving forward they will be the first company I call. Brian and
Mark are very knowledgable and awesome to work with!
Absolute 5 stars. We had a leak outside the house in the main pipe at T section with one to yards. Joel responded within 5 minutes, and provided a range of quotes after I explained the situation. Work was completed as planned. Responsive, responsible, honest and reliable company. Thank you, Joel. Please keep doing good job.
This review is long time overdue. These guys are real pros. I am an out of town landlord and my plumbing issues have been my worth nightmare. After my HOA called in 3 plumbers and a leak detector with inconclusive results, I decided to call Joel at Plumbing Solutions. For my first issue, Mark was sent out to do a repair from the leak that was in a pipe under my concrete slab. This was too complex for any other plumber to repair. With 30 years of experience he was able to repair my pipe then discover a second a leak in another pipe which he then repaired on the spot. This was such a relief to have it be taken care of at the same time rather then finding out about it on a later date. Several months later new plumbing issues arose and Mark came out again and rearranged his schedule so that he could assist me while I was in town. He also referred me to a top notch leak detector since he suspected 2 issues were going on. After returning home Brian was sent out to unclog the common drain pipe which was the second issue that turned out to be the responsibility of my HOA. Joel, Brian, and Mark were able to provide me a clear explanation in a report of the repair and specify it was indeed a common pipe drain. Thank you Joel, Mark, and Brian for truly getting the job done. I highly recommend calling them first and not wasting time on any other inexperienced plumbers.
GJ C.
06/02/2016 12:00:00 SA
We returned late at night, from being out of state for several days. Noticed the shower backing up, along with both toilets and the guest bathroom shower / tub as well. Plunging did not work this time...
Called one plumbing company around 8:30 am the next morning - no answering service or live person, just a generic voicemail! Left a message to call me back in 10 minutes or I would begin calling around. I'm glad they didn't call back (for 2 hours) because I called Plumbing Solutions. They stated they would be out between 10 and Noon, same day. Mike was ringing our doorbell at 5 minutes to 10! Super prompt. Friendly, and courteous doesn't begin to explain his professionalism. As another reviewer mentioned, it was great that he was dog-friendly.
Mike was able to grind out a root ball in our ceramic pipes, showing me the entire process on his camera / video feed. Very cool to watch. He spent close to 3-hours on this project and was able to restore our old ceramic pipes to free-flowing. The absolute best service by any tradesman, ever! Knowledgable and efficient, respectful and patient. He saved us boatloads of money.
When you have an experience with an honest and trustworthy company like Plumbing Solutions, you really want to help promote their business.
Mike, you deserve more than 5 stars! Really appreciate you!
Plumbing solutions greatly exceeded my expectations. Joel came out on short notice to look at an issue with my toilet. Turns out it was a simple fix but he didn't have the part in his van. Instead of upselling me and forcing me to reschedule a new appointment he simply showed me how to fix the issue and told me what part to buy! I think I found my new plumber. Thanks Joel!
Just as I was walking to my car this morning, I noticed water leaking from around my storage room and thought, Looks like I don't have to go into work today! No, I actually panicked because I didn't know what to do.
So, I opened the Yelp app and looked for a local company with good reviews. For whatever reason that doesn't to my memory involve having ever used this company before, I found that I had already bookmarked Plumbing Solutions. So I gave them a call.
Mike, one of the owners, answered and said he'd be right over. And he did. After discussing options and answering questions, he got right to work. He finished, I think, in less than two hours. Maybe it took three. Either way, after he installed my shiny new water heater, he looked at each of my faucets and assessed their pressure. (Turns out, I do need a new shower head.)
In short, Mike was very helpful and provided great service at, as far as I can tell, a reasonable price that includes eight years or worry-free maintenance. Very happy.
Thanks, Mike!
Rachel F.
10/11/2016 12:00:00 SA
Noticed our water meter leak detector was spinning slightly without us using water. I called Plumbing Solutions because of the great yelp reviews and was not disappointed!
Mike spent his time getting to know the house and yard. He checked everything very thoroughly. He even dug up a few pipes outside just to make sure (with his hands!). He spoke to me about what to watch out for with fittings, how to turn the water heater on/off safely, he measured our house water pressure and warned against having too much pressure, and he even figure out which line the pool valve was on (which I actually thought was a different one!). I felt a little bit like I was in a plumbing class with him. His knowledge and expertise is vast, and with his very likable personality, it was a pleasure doing business with him.
His detective work found the leak and then he suggested solutions. Unfortunately, Plumbing Solutions couldn't solve our particular problem (pool leak), but he gave great advice.
Next time we have a problem we'll be sure to call Plumbing Solutions!
Kevin N.
01/10/2018 12:00:00 SA
Do you want the Best Plumber around for your project? Do you also want the plumber to be professional, timely, a creative problem solver and be reasonably priced. Joel Diaz of Plumbing Solutions is your man. He recently did a tub/shower faucet tear out and replacement job for us on a house that is over 100 years old and I could not be any happier with the results. I've used several other plumbers on other problems and they were of no compare. I highly recommend him and I'm sure he will not let you down.
Don B.
06/04/2014 12:00:00 SA
I called Plumbing Solutions for leak detection at my home in Concord. I had been hearing water running for a couple of weeks, and it was getting worse every day. After checking all of my fixtures, toilets, and above ground pipes, I knew it must be under the concrete slab somewhere.
I tried calling several other leak detection companies and none of them even returned my calls! I then called my previous plumber, and he told me that he did not do leak detection work (apparently this is somewhat specialized), but he referred me to another company that never called me back either!
After over a week of just trying to find a company that would return my call, I happened to find Plumbing Solutions on Yelp. When my wife called them up, they answered the phone and made arrangements to come out right away. The service manager (Joel) who came out was very courteous and professional, and he found the location of the leak right away with some hi-tech equipment he had. He was very patient and thorough about explaining everything to me and what options we had.
We decided to have the plumbing rerouted above the slab. Plumbing Solutions gave us a reasonable price (they could have taken advantage of us and jacked up the price since we were obviously in a bad situation). But Joel priced the job fairly and even made arrangements to get the work done over the Memorial Day Weekend so it would not get any worse and we would not have to worry about our water bill any more.
The Plumbing Solutions team who did the work was very professional and courteous, and they were careful to clean up and leave the house clean. After the job was done, I found out that my neighbor had experienced the same problem with an under slab plumbing leak. Unfortunately, he had used another company and was not happy about how much they had charged him or the work that was done.
In summary, Plumbing Solutions did a great job, and I am glad we called them and had them do the leak detection and repair work.
Eric O.
07/03/2019 12:00:00 SA
Mike was great! We used him for a drainage stoppage/clog. He was fast, responsive, and made sure the work was done to our satisfaction.
Kitty D.
08/03/2017 12:00:00 SA
I'd give 10 stars if I could. Mike was so great. I had a sluggish sink that I'd been battling with for a couple of months -- using more bottles of Drano than I'd care to admit, with only temporary relief. Not only did Mike come a little early (I didn't have to wait on my day off for the 3 hours I was planning to wait), but he handily fixed the problem within 10 minutes. Thank you so much for your courteous service, your promptness, and your easy tips on maintaining a clog-free drain! I am a loyal customer for sure!!
Mike P from Plumbing Solutions was terrific! Our bathroom sink drain was clogged and Mike not only fixed it but explained how we could keep it draining correctly by putting in baking soda followed by vinegar once a month. He also explained that when we turn off the water too quickly when washing hands, shaving, or brushing teeth, that the residue from soap, shaving cream, etc, builds up in the pipes. He clearly loves his work and I would definitely use Plumbing Solutions for any future plumbing issues. Thank you, Mike!
If you're in need of a plumber these are the guys to use. Mike and Mark. Excellent job.
Thank You for GREAT service!!!
Danny K.
12/06/2016 12:00:00 SA
Excellent service! Prompt response and Mike got the job done fast to fix our leaks.
Paula K.
04/05/2017 12:00:00 SA
I phoned at 12:30 requesting a garbage disposal installation. Joel gave me a time between 1-3. He arrived on time with booties covering his shoes. My husband had been emptying the area, however Joel said he would do the removal. Replaced with a new working garbage disposal in one hour. I highly recommend.
Thank you for your excellent customer service! Brian was efficient and thorough in fixing some minor plumbing issues we had with some sinks. He also provided us with some estimates for replacing our water heater and helped us understand our options - without any sales pressure. He was articulate, polite, on time and efficient in his work. Rare to find that level of service these days, thank you!!
Soo L.
12/12/2016 12:00:00 SA
Mike Pagsolingan came over to replace our faucet and fix the leaks under our sink. He is awesome! Super helpful, funny and quick to fix everything. He will definitely be our go to plumber in the east bay. Thank you! :)
Plumbing solutions were great!! Mark came and was professional and got the job done! He was on time as well. I will for sure call them again!!
Our water heater started leaking and Mike came right out to look at it. He did a great job and replaced our water heater that day. Very friendly and explained everything that was being replaced and how to operate and maintain the new water heater. I would definitely recommend Plumbing Solutions!
I would give Plumbing Solutions six stars if I could.
We had a leak in our downstairs showerhead, and some moldy smell issues in our upstairs bathroom. I started calling plumbers and no one could come -- one guy said he was scheduling four weeks out! Fourth time was a charm, I called Plumbing Solutions and Mike was here, ready to solve our problems, the next day.
He not only took care of the downstairs showerhead, but then he taught me how to clean the drains in our upstairs bathrooms with vinegar and baking soda, as mold in the drains was causing the smell -- and he let me know I've got to turn on the fan when we shower or it will get worse!
He also taught me how to clean our garbage disposals and tighten our pull-out faucets AND HE BROUGHT IN MY HEAVY GROCERIES!?? Wonderful!
Thank you, Mike! Made my day! Our house is non-leaky and non-stinky and I didn't throw out my back with those heavy bags. I'll call Plumbing Solutions first next time.
Kavon M.
06/01/2014 12:00:00 SA
Well all i recieved an email from this company below. AND ALL I HAVE TO SAY IS WOW IF THEY CARE THIS MUCH IM SURE THEY ARE A GREAT COMPANY TO HAVE WORK DONE BY!!! VERY VERY IMPRESSIVE GUYS!;
Good afternoon Kavon,
Thank you for the opportunity to serve you and your review on yelp. Yelp reviews are a great motivation for us to better serve our customers and we value all yelp reviews. Other yelp customers have expressed the same valid concern as yours. I have tried several times in the past to have the map coverage area corrected by yelp. Unfortunately our only form of communication with yelp is via emails. When we set up our yelp page we where given the only option to name 6 cities we cover. I will include a copy of our page setup so you can better understand our frustration. A representative from yelp replied and ask that we not worry because yelp would not advertise our service outside of the cities we cover ( not true ). I apologize for the misleading information. Unfortunately this is entirely out of our hands. We all thank you and wish you well.
Thank you,
Joel, Mike, and Tim
I did not have any work done but reached out to them to do service in Dublin via their web site. They got back to me promptly which was IMPRESSIVE. Its just unfortunate they told me they dont service Dublin. It was also not in plain site where they surveiced and it showed differntly on Yelp.
THIS REVIEW IS NOT BASED ON THEIR WORK, JUST INFO
IM SURE THEIR WORK IS GREAT
Chris P.
08/05/2014 12:00:00 SA
I had a slab leak under the house. My water meter was running with no appliances on. My house is relatively new, but had bad track home plumbing installed years back.
Joel came out and found the leak location. He was able to make the patch in the garage by capping the old pipe and running a new one under the water heater and tying it to the other half of the house. So it's barely visible. I didn't have to bust up my floors which I was very happy about. The price was extremely fair and I used to work with plumbers so I know what they charge sometimes. He even fixed a clogged faucet free of charge. I would use this company again for sure.
Mark and his team are amazing! Extremely processional, timely and educating! I had a waterheat pilot that went out last night, I called this morning and Mark was here this afternoon! My appointment was a window of 3-6pm and they got here just at 3! He was able to take a look and diagnose the issue within minutes. Got me all taken care of and even advised instead of spending money on a part to be replaced, just hold off until my water heater was completely done. Their prices are very reasonable and I couldn't be happier! I will definitely be keeping them in my contacts for future needs!
Joe F.
12/10/2018 12:00:00 SA
Requested service this past Sunday. Joel responded immediately that he had an opeing between 12-3 on Monday. Showed up at 1pm, finished the job by 130pm...much simpler and less expensive than I was expecting. No muss, no fuss. He's earned my business.
Paul H.
06/04/2019 12:00:00 SA
Returned from vacation to find a leaking pipe. Got a same day appointment and problem was solved quickly and cost effectively
Anne O.
09/11/2014 12:00:00 SA
Yes this is an update with another 5 star review. The problem I have is complex [see below] and more to do with whose problem is it, not with diagnosing the problem.
Mike came out the second time and walked me through the whole diagnostic to prove to me it was not my problem. He was patient and thorough and I might add, an absolute doll about dealing with my skepticism. I was skeptical because the HOA for the building kept bouncing it back to me but Mike provided me with all I needed to show there was nothing I could do because there was nothing of mine in our unit that needed fixing. And like Joel, offered to speak with the HOA himself. Who does that? Why call anyone else?
A tenant had them out for a clogged bathtub drain. All other drains were fine. Proceeds to snake tub and breaks snake tip in our drain. Says it's our pipes that need a costly repair. Tenant sends him away. We call Ernie's and in 10 minutes all is fine. It was a hair clog. Beware.
Cheryl F.
10/09/2016 12:00:00 SA
Had a good experience with Plumbing Solutions. I found this company by reading reviews on Yelp. I first emailed to get a quote to replace an old Hot Water Heater. Received an email a short time later and we set up an appointment. Joel was on time for his appointment and quickly got to work on giving my husband and myself a quote. We decided to have them go ahead and do the job. Joel left and came back a short time later with a new Hot Water heater and started the job. Several hours later he was done and we were happy!
On time, cleaned up after themselves, super helpful and incredibly nice and courteous. Highly professional. I'll never use anyone else for our plumbing needs!
Dustin M.
05/03/2017 12:00:00 SA
Was blown off by other local plumbers but Joel from plumbing solutions was able to get to my house within 30 minutes of my phone call and had my issues resolved within 1 hour! Everything was very professional and top notch. They were able to inform us of other issues that we were not aware of and fixed them on the spot! 100% recommend plumbing solutions for any plumbing needs!
Matthew D.
04/09/2019 12:00:00 SA
Great service - was able to get an appointment next day to repair a leaking pipe in attic. Mark arrived within the the appointment timeframe, was friendly, efficient and thorough. I highly recommend based on my experience.
Spoke to someone about coming over for an estimate for presumably a bursted PVC pipe aft of water meter. This Dude had an awful attitude, couldn't carry on conversation with him.
Made me so angry and had to end this call pronto! I had called and speaking to at least three outfit and no one sounded so rough..I don't know how many plumber this outfit has but NO, I don't want to deal with this guy ever. He said $65 bucks for the estimate but...Then he went on saying he is not the cheapest and if I'm looking for the cheapest guy, he isn't one of them.
I highly recommend Plumbing Solutions - and Mike. He came out today to fix a leaky toilet as well as a broken shower (hot water wasn't flowing). Both issues were fixed quickly. Mike demonstrated integrity, expertise, honesty and kindness. I will use Plumbing Solutions for any issue I may have in the future - no doubt about it!
John L.
04/03/2019 12:00:00 SA
I was told by a technician from a plumbing company (XXX...Rooter) that I need to replace the entire pipe underneath the crawl space that's connected to the kitchen sink because it is worn and bent out of shape etc... so I called Plumbing Solutions (PS) to get a second opinion and got a same-day appointment. This friendly nice-looking guy B from PS arrived on time, went down the crawl space and checked the condition of the pipe. He then explained that the pipe is still in good condition and there was just a few sections that were loosened and needed to be re-strapped. Though I did not actually see the quality of his work, I was quite impressed with his professionalism and honest assessment of the situation. I'm glad I called PS, otherwise I would have been ripped off by the other company. it definitely deserves a five star rating.
They were quick to respond, reasonably priced, and the tech who came out, Mike, was quite possibly the nicest man i have ever met! As a first time homeowner- we are totally clueless. He fixed our sink and also gave me tips with my other plumbing. I will be using this team ALWAYS for any future needs.
Adrienne E.
12/08/2016 12:00:00 SA
Plumbing Solutions, I like these guys! They come on time, fix the problem and are old school good people. Mike answered all my questions. The cost was reasonable, and he gave me a discount on top :)
Will definitely call them back!
Adrienne English
Hot water heater mysteriously stopped heating water. Called around. Found lots of places that can install a new heater... Found places that could come in two days.
I needed immediate help and wanted someone to diagnose and fine the PROBLEM - then fix it. Called Plumbing Solutions at 8:30AM - spoke with Joel - he suggested that he could send someone out between 10-and-11AM (same day), which was really a help.
Mike arrived on the job at exactly 10:30AM and he quickly looked everything over, found the problem, fixed it, and while waiting for the heater to get up to temperature - gave us a TON of helpful hints about how to economize and get longer life out of our system. We are considering the tankless water heater for the next upgrade to our system - what good advice ! THANK YOU PLUMBING SOLUTIONS!
This is a for-real business that cares about its customers.
OK, to start, I wasn't going to write this because this place *seems* to have only 5 star review...but that's not the case when you sort by lowest rating. Keep in mind, this is based solely on a phone call. But they don't have an hourly rate; apparently it's based on the job. To me, that's code for we'll charge you what we want. They want to come out and give you an estimate. I have a toilet we can't use; I don't need to wait for someone to come out and give me an estimate, I need someone to come and fix it - and I want to know what it's going to cost ahead of time. They're basing their quotes off of some number so they should easily be able to tell me their rate. If they don't have a fixed rate, how can they give me an estimate? They're obviously going to estimate the amount of time it will take, and then multiply it by...what? Some random figure? Roll of the dice? No, by their rate. Just tell people your hourly rate.
Eileen V.
09/11/2016 12:00:00 SA
Mark really lives up to his ratings. He was upfront with his prices. He gave us different options and prices so we could decide for ourselves what to do. He responded to our texts and calls promptly. My water softener sprung a leak the day before our appt and I sent him a video of it. He advised us what to do so we wouldn't have a mess. Mark showed up on time and finished the work quicker than expected. We def will go to him again if needed.
I called Plumbing Solutions and got their answering machine. I could have sworn I was still leaving a message when Joel called me back! He was in the area and stopped by within 5 minutes. He looked at my two issues and quickly determined they were easy fixes. He gave me a quote but also offered quick instructions since it was a easy fix. Nice guy, honest and for sure he will be the first guy to call.
Thanks Joel!
Sukh P.
03/01/2019 12:00:00 SA
My tankless water heater was becoming hit and miss and was giving us an error code. I called a couple of plumbers at first and they told me that they would need to charge close to $500 to come take a look and fix it. I thought that was a bit much since our water heater was only 4 years old. So I decided to take care of it on my own by flushing it with a descaling kit. When that didn't work, I decided to call Plumbing Solutions to see if I needed to bite the bullet and buy a new one. Joel over the phone was very confident that they would be able to fix the issue. He sent over Mike Pagsolingan and he was able to take it apart and fix the issue in only 30 minutes and Plumbing solutions only charged me $150. Mike was very customer oriented and gave me suggestions on how to prevent this issue in the future. Great and honest service!
Ross T.
07/01/2019 12:00:00 SA
A lot of 5-star reviews here so maybe my experience was uniquely negative...
We recently purchased a home and had 3 issues we needed checked out:
1 - leaky drains in custom concrete dual sink in the master bath
2 - potential leaky tub in guest bath (inspection showed old water damage under house)
3 - toilet in one bathroom burps when other toilet is flushed
Scheduling was easy and a technician came out to provide a quote which was:
1 - $250 for the sinks
2 - $700 for the tub
3 - $150 to go under the house and try to diagnose the toilets
He also said he could come back in about a week to get started
1 - I decided to try and fix the sinks myself that afternoon...5 minutes and a tube of locktite did the job beautifully. Either he didn't even look at, didn't know what he was looking at, or was trying to rip me off. That didn't sit well so I cancelled the appointment and called another local plumber.
2 - Tech said he could tell from looking at the drain that it was broken and needed to be replaced. Keep in mind he did not go into the crawl space and I don't think he even ran the water...just looked at the drain from in the tub. When the 2nd plumber came out, he immediately went under the crawl space, had me run the water (both faucet and shower and also to pour continuous water on the overflow part) and confirmed there were no longer any leaks...everything had been replaced by the remodel contractor and was in perfect order. Water damage was old and there was no work to do on the tub
3 - He also checked out the toilets while he was down there and confirmed that they were piped back-to-back so only solution to the burping would be to re-pipe it all or get less powerful toilets...no work to do right now.
I saved myself $250 on the sinks (less the cost of the locktite) and $700 on an unnecessary bathtub repair. The 2nd plumber charged me the cost of a service call which was approximately the same as the $150 quote I received to enter the crawl space.
Maybe I just got the wrong technician but I'm glad I found the 2nd plumber.
Joel and his team are truly the best, believe the yelp hype. Taking time out of a stressful day to yelp them right now because they're the reason it's not as bad as it could be. A couple months ago we had a leak in the slab. They did a reroute and were not the cheapest or most expensive, but the most honest about the process and what did and did not need to get done. They did the job in one day, and left the place as they had found it. Today water is seeping up into the kitchen and I wanted to ensure it wasn't still the pipe issue. Joel came out and spent an hour checking various things, and when he was sure it was from the rain and a problem with the foundation, he took a lot of time out to explain and show me what was happening. He even offered to speak with the HOA in case I had any issue. Hire these guys!
Not sure why, but I called another company in the area first, when I should have read the reviews a little better. After leaving a message and not getting a return call for days I decided to check out Plumbing Solutions - And I'm glad I did!
When I called Plumbing Solutions, someone picked up right away, listened to my issue and we arranged a time for them to come out in two days. I was a little surprised they were able to provide me a 1-hour window! (Not simply 'AM or PM'). Joel was not only prompt but even a few minutes early, which actually worked out great for me. He was knowledgeable, clean and quick.
If/when I ever have another plumbing need, it will be a no-brainer to go to Plumbing Solutions!
Sajjad T.
01/12/2018 12:00:00 SA
Watch their pricing. Do your homework before booking with these guys. They gave me horrible pricing options for fixing my water heater. I trusted the Yelp reviews that I would get fair pricing but that wasn't the case and ended up paying for a repair that cost more than installing a brand new water heater. In the end, they did a good job, but beware.
Very fast! Mike is a great dude and gets his job done quick. Would definitely recommend.
John S.
01/04/2016 12:00:00 SA
BEST IN THE BUSINESS WITHOUT A DOUBT!!! You can bet your last dollar on these guys.
I would know given that I dealt with 3-4 different plumbing companies over the recent blockage I had. One was trying to get me to spend 8k to replace my sewer line from the clean out to the street which had nothing to do with the issue, one said it was a belly another said it was a crack in the sewer line with roots. I looked on Yelp for the best rated plumber since I received so many mixed diagnostics and I came across Plumbing Solutions and I now see how they have that many perfect reviews.
Joel came and thoroughly and methodically checked everything, snaked it, ran a camera and found a piece of debris that was most likely flushed down the toilet by the contractors that flipped our home before we bought it. None of the other guys were able to correctly diagnose the culprit piece of debris. He is genuinely a good honest guy. He even refused to take my money to get the debris out as he said the sellers should take care of this for you. You won't find a more stand up guy than Joel. Not to mention his pricing was competitive and fair. Most importantly, he provided piece of mind by properly diagnosing a problem that was literally keeping my wife and I up at night, thinking we bought a lemon which was going to cost us money we don't have right now. That to us was priceless. My go to plumber for sure.
I can go on and on and I still haven't said enough about Plumbing Solutions. But don't take my word for it- ask yourself how anyone gets almost 200 five star reviews if they weren't the real deal.
These guys are fantastic! I have called them on three different occasions and each and every time they have showed up when they said they would and completed the repair efficiently and effectively. The last time the source of the leak was simply the overflow valve. The plumber tightened the screw and wallah, problem solved. Best of all no charge! I will definitely call these guys again.
Cliff B.
03/09/2014 12:00:00 SA
Being a Mechanically Challenged household, we called Plumbing Solutions thinking there was a major leak issue under our kitchen sink. Plumbing Solutions was able to come out the same day and arrived on time which automatically garners 3 stars...
Joel surveyed the situation, flipped a switch connected under the sink within our fairly new faucet and voila the flowing came to an end...
Embarrassed is the first word that comes to mind yet Joel was kind enough NOT to call us stupid, refused to charge us for his time and merely asked for the above 5 star review...
Easy enough and anytime we are in need of a plumbing repair or equipment upgrade/installation it's an easy call to Plumbing Solutions!
Thanks again Joel!
Mike from Plumbing Solutions arrived on time, actually he was able to show up earlier and phoned ahead to confirm. We had a backed up sewer line which was fixed and he showed us the causes of said backup and offered several solutions to help resolve said issue. I liked the usage of the camera snake which pin pointed the problem. Excellent service.
Aliza G.
02/07/2016 12:00:00 SA
We have had umpteen plumbers come to unclog our kitchen sink. Every few months and then weeks, it would be backed up again. We called Plumbing Solutions the other day and they sent Joel over. He said the problem was the plumbing under the house. Evidently, the home was built with ineffective plumbing... he proceeded to crawl under the house (something I'm sure no one else wanted to do, never mind diagnose) and reinstall new piping. He even snaked out 30 years of backed up debris. All with fantastic customer service! That was unexpected. The price was a bit high but worthwhile as I don't think we'll be needing another plumber for a while. If we do, I would definitely call Plumbing Solutions (and ask for Joel personally)!
We had a leak to our refrigerator line and Mike was able to come out the very next day. Both Mike and Joel came out to help us and they were very professional and courteous. If we ever have any more plumbing needs will definitely be going back to these guys.
Adam T.
01/05/2015 12:00:00 SA
Great reviews on Yelp are well supported by my own experience with Joel and Plumbing Solutions.
Water heater leak and wet floors late on a Sunday. Left a message after checking Yelp and was pleasantly surprised to hear back from Joel a few minutes later.
Timely, professional, answered every questions and showed me some helpful tips for a home improvement guy who knows when to call in the professionals.
Very good price, cleaned up after himself and was done in a few hours. What more could you ask for?
I would recommend Joel and his crew to everyone.
I had a clog in my sewer line and Mike and Leo helped unclog it in no time!! They worked efficiently with the snake and showed me the tree roots that came out of the clean-out pipe. The video of the sewer line is a great resource for determining any further work to be done in the future. Mike and Leo were very personable and professional! I would highly recommend them for any future work, if needed!
These folks are great. Both Joel and Mike came to our house on different occasions and did a brilliant job. They even went beyond what was required. Very professional and personable. Outstanding service! You cannot go wrong with them.
Simply the best.
I have to add to the great reviews for this company. I asked for a same day appointment and got a window from 2-5. The technician Mark arrived at 2:05, was kind, courteous, and was out the door with my new garbage disposal installed by 2:49. I would call them again in a heartbeat. Thanks Plumbing Solutions for the excellent service!!
What great service! Called yesterday to make an appointment for a leaky toilet and got an appointment next day! They arrived very promptly on time, were so friendly and professional. They went over all our options and old us their recommendations. Very fair prices and they will work with your budget.
We love our new toilet!!!
I had a leak in the pipes from the second floor. Called Plumbing Solutions ...they answered and came out the next day. Mike showed up on time and was very nice and explained everything. He went to get a part and fixed the leak. I will definitely be calling Mike again for all my plumbing needs. I googled best plumbers for Clayton area and they were #1, I see why! Thank you Mike!
Funny, my sister just asked me for the plumbers name. She also asked her friend for her plumbers name.....Plumbing Solutions!!
Myra E.
12/12/2018 12:00:00 SA
EXCELLENT COMPANY!! Mike and Joel are both very knowledgeable and provide great work and customer service. Can't thank them enough for fixing a leak in the ceiling from our master bath and stabilizing the pipes for our tub that was ruined by another contractor that clearly had no experience. While their prices were in the med-higher range it was definitely worth every penny. You get what you pay for and in regards to plumbing we want quality work. Thank you again.
Slam M.
02/04/2016 12:00:00 SA
Mike and Leo came to my home and found a plumbing leak and solved the problem. They were knowledgeable, friendly, showed-up on time, and charged a very fair price. I then purchased a new toilet and had them come back two days later and install it. Mike's phone number is now in my cell phone and he's my plumber. Couldn't be more satisfied !
Crystal B.
08/11/2016 12:00:00 SA
Michael is awesome - he does an excellent job, has a positive and warm personality, and he gave us great advice on how to prevent further plumbing/sink issues that may happen in the future. We'd highly recommend this company to anyone!
One star earned only because Mike answered phone and came out within a couple of hours to clear my sewer line. I told him I had periodic problems with tree roots and had to have line cleared every year to year and a half, could not shower and had limited use of the toilets.
Instead of using a root cutting bit, which is what all the other companies have used in the past, he insisted on using a small, bitless ineffective snake which failed to clear the line. He went into the crawl space for a visual of the line to see if he could find out why it didn't work and advised he thought there was a major, expensive issue with the line under a foundation wall.
He came out the next day to inspect the line with a camera to confirm his suspicions but his camera didn't work and claimed the turns in the plumbing broke it even though he had problems with it working before he put it in the line. (He had seen the plumbing in the crawl space the day before so why did he put his camera in if it was going to get broken?) Told me he'd try to get another camera and come back out Monday. So, I'm still without normal plumbing over the weekend and worrying about how to pay for thousands in plumbing repairs underneath my kitchen.
Monday - he says no camera available and call someone else so I did. They used a root cutting bit, which cleared the line easily, and camera inspected without any problem (same type of camera he had) which just showed the normal root incursion.
My conclusion - ill-equipped and not competent. Never again.
Mike at Plumbing Solutions provided me outstanding service with my plumbing issues along with a very pleasing personality. He was on time, very courteous and fixed the problem in a very short time at an excellent price. If you have a plumbing problem, he is THE MAN!
David
Alamo, CA.
I have a home warranty, but they kept sending out plumbers that are either unqualified or unequipped to fix our master bathroom stoppage. Finally, I looked on yelp and called Joel at 8:30am. I'm used to having to wait multiple days without a response from the home warranty contractors, so I was pleasantly surprised when Mike called to say he could be there at 9-10am and actually arrived within the stated time!
We had a really puzzling problem with our master bathroom drain. We didn't have an access and so the toilet had to be pulled for a snake. It was a bit crazy, and Mike spent a good hour trying to get the stoppage out. Eventually we had to go on the roof and dislodged the object from up there. Mike was very informative, personable, and experienced.
The best part was that Mike didn't give up until the problem was fixed, even though it meant he was at our place for longer than he would have liked. He never complained about it and was sympathetic to our problems. I was worried he'd leave our bathroom in shambles, but he even cleaned up and bleached before bringing out the paperwork.
A well-deserved rating for 5-star service.
Plumbing Solutions, Mark was awesome! Today was one of those days BART was really delayed and Plumbing Solutions was flexible with my schedule because my husband was stuck on BART. Mark came over and unclogged our kitchen drain line quickly! He also gave us ideas on how to make sure this problem doesn't happen again. I really hope we don't need a plumber again, but if we do we will use them.
Our kitchen faucet fell apart and Mike ordered the repair kit from Kohler. He was able to do a temporary fix while we wait for the parts to come. Mike was very helpful and offered good advice on whether to fix the worn out handle or replace the the whole unit. Great customer relations. I will definitely use them again and recommend to anyone.
Beverly M.
04/11/2019 12:00:00 SA
Mark was able to come the same day I called. I had rusted shut off valves in the bathroom and the outside main. The bathroom faucet was also not working and had to watch for leaking when used. I am so happy with the work Mark did. He was professional and so nice, it was a pleasure.
J R.
04/11/2019 12:00:00 SA
Joe was prompt, courteous and professional. He diagnosed the issue quickly, and offered excellent advice for avoiding it in the future. Plumbing Solutions is #1 on my list!
Mike from Plumbing solutions did an awesome job! I had pipes break in my garage they came out and fixed it, and now it looks better then before! He also found a leak in my water heater closet. This saved me a lot of money in water damage repairs. Mike had excellent customer service and just an all around cool guy.
Christie H.
02/11/2016 12:00:00 SA
We had a tiny leak that ended up soaking through our son's room. After a contractor, a restoration company and American Leaks all could not find the issue, Plumbing Solutions (Mike) did a preassure test and found the problem within 30 min. He was patient and walked me through each step of the process so that I understood everything. It turned out that the leak was coming through the slab foundation from a hot water line. Once the issue was determined, Plumbing Solutions gave us the options of spot repairing the damage (drilling into the concrete), a partial re-route of the single line issue or full re-route of all the plumbing of the house so that they are all above ground and no water will be coming through the pipes in the slab foundation. We chose the partial and the next time they came over, Mike and Joel were able to fix the issue within 3 hrs!
To sum up, Plumbing Solutions were fast, easy to work with, super nice and great at their jobs! They found our leak when no one else could. I would not hesitate to call them again. Thanks Mike and Joel!
Judy C.
03/10/2019 12:00:00 SA
Wow what can I say about Mark Etie at Plumbing Solutions thati s not great! Just as advertised available in a emergency and on time . Can't beat that when you need a clog fixed now.
A P.
10/03/2018 12:00:00 SA
Had a broken water heater. MIKE showed up right on time super friendly, got everything knocked out quickly and efficiently! We both expected 4hrs of labor but he finished everything in 2 hrs! Showed me how to maintain the heater for longer life span! Definitely recommend him to get the job done!
Mark and his assistant, Brian came out to replace four leaky toilets, a not working sink faucet, and a problem with a master bath shower. They showed up on time, were professional, knowledgeable, and clean. They couldn't have been nicer. This was a big job with a few problems that popped up, but they were great at problem solving and they kept me well informed on the whole process. I really appreciated Mark taking the time to listen to what I really wanted and making it happen so quickly. I feel they were incredibly fair priced and didn't even charge me for some of the items on my list. I wouldn't hesitate to use them again and if I could, I would give them more stars. Thank you for all the hard work.
I called Plumbing Solutions to have a gas line installed to my new gas stove. I described the job carefully, so the amount of work would be clear. Joe told me it wasn't necessary to see the job in person, and gave an estimate of between $800-1200 over the phone. I hired Plumbing Solutions. When Michael arrived 2 weeks later to do the installation, he demanded $1,400. When I reminded him of Joe's estimate, he became quite aggressive, saying don't quibble over a couple hundred bucks. When I asked him to honor the upper limit of $1200, he packed up and left. I had taken a day off from work -- for nothing. This may have been an aberration, but I'd advise being careful with this company.
Angelo provided excellent service. He responded within 10 minutes to my initial inquiry. He was prompt and provided excellent service. He explained the work he performed and was knowledgeable about my issue. He even explained what I could do as a follow up. I'll definitely call him again.
Our experience with Plumbing solutions has been very positive. After my call, Mike Pagsolingan came to our house, evaluated existing problems, and provided the estimate, which was very reasonable. Mike gave us very useful suggestions and set priorities for different types of work that had to be done. I called him several times with my questions when we were purchasing the toilet, the garbage dispenser, and the faucets. Every time he was very responsive and helpful.
Mike came again to install all the things that I mentioned and did a great job.
He is very skilled and highly professional. In addition, he is a very nice, friendly person.
For sure, we will use this company again. Without hesitation, I would recommend these guys to anyone.
I called Plumbing Solutions to install a water heater in my condo. The women in the office taking my appointment was very nice, courteous and professional. They scheduled me to have an estimate right away, Rick was also nice, professional thorough and very courteous. Brandon and his helper (sorry I forget his name) came on time as scheduled, installed the water heater, and removed the old one with no issues at all. I was very satisfied with the quality of the service technicians, everyone was professional in appearance, pleasant, couturious, knowledgeable and worked very cleanly! They come highly recommended from my condo association. I will be calling them for all of my future plumbing needs. Great job everyone!
Pam H.
01/12/2017 12:00:00 SA
I called to have my tankless water heater flushed, Joel was very friendly when scheduling my appt. Mike showed up when promissed, and walked me through the process step by step so that i would be able to do it myself next time. Pointed out all the things to watch for and was free with helpful tips. I would definitely use them again.
Richard T.
01/11/2019 12:00:00 SA
We had a second slab leak in three years. Although the plumbers that I used on the first leak did a good job, they were pricey. For this second leak I was looking for a plumber with the same or better quality of workmanship, but more reasonably priced. A tall order, but then I came across Plumbing Solutions in yelp. They definitely lived up to their 5 star ratings. Mark and Brian were a great team. They were professional, cordial and listened intently to my concerns and suggestions (I'm an engineer.) I will definitely use them for the next job and would recommend them highly to anyone.
Great service, took care of the problem quickly. Showed me what the issue was and made some other good suggestions. Would definitely recommend.
I spoke with Joel, the owner, about my slow flushing toilets. He was extremely fast with my message and made the whole process so easy. He came out the next day, checked and fixed the issue. I will definitely be using Plumbing Solutions from here on out and definitely recommend them to anyone needing plumbing help!
Quick and fast service. Answered right away when I called and was available within an hour. Would use again.
I am the tenant of the review below by Wendy K. Our plumbing backed up on Father's Day. Our landlord placed a call to Mr. Diaz and he committed to a time-frame to arrive. He showed up exactly on time, as promised. He was very friendly, courteous, professional and extremely helpful. He took the time to answer all of my husband's questions.
We truly were grateful that he not only committed to a time-frame, but showed up as early as he could within the time promised. He helped turn around our Father's Day quickly and we were able to go on with our plans as scheduled! :)
5 stars!
Nothing But The Truth S.
01/11/2016 12:00:00 SA
Thank you Joel for fixing our plumbing issue before my in-laws stayed with us for the weekend! There is no way we could've managed with one bathroom :)
I am so grateful you were able to properly diagnose and remedy our plumbing issue. My husband and I are shocked at how many other plumbing companies completely mis-diagnosed the issue in hopes of collecting a large sum of money from us, or due to their lack of expertise. I am so mad we wasted weeks with these other plumbers that each gave us a different answer which lead to tons of stress!
Thank you again for your honesty, intelligence and dignity!
We had a water leak, called Plumbing Solutions. Luckily Mike came to fix the problem. I was very satisfied with Mike and the professional job he did, will not hesitate to call again in the future.
We had a problem with water pressure in our rental. I called Tuesday afternoon and they were there on time the next day. It was a simple fix, just turning up the main source so we were not charged! I could not believe it! Considerate, fast and great customer service. We will definitely use Plumbing Solutions again!
The workers showed up on time and ready to work. They were friendly and professional. There were no surprises with the job. They charged exactly what the estimate had been, which was very reasonable for the quality of work done. I would definitely use their services again, and highly recommend them!
My experience with Plumbing Solutions was amazing, exactly what I expected based on all of their reviews. I called after 7 PM and was able to get an appointment early the next morning. Joel walked me through the worst case and most likely scenarios, gave me a quote, and began working. He immediately identified the problem and promptly fixed my issue, which was the most likely scenario that he quoted. All in all, my experience was great and I will definitely be using Plumbing Solutions for any of my plumbing needs going forward.
Mark, the plumber, was very good in assessing what caused water to spill out from the toilet. He was able to put a long snake in the outside pipe to remove tree roots that was causing the spillage. He was very thorough and efficient. The pipe was freely running.
Gabriel G.
11/01/2016 12:00:00 SA
I own a home in Concord and am currently renting it out. My tenant contacted me about a leak in the bathroom and I called up Plumbing Solutions to take a look. Mike showed up and fixed the problem within 5 minutes. He didn't even charge me for fixing it. I will make sure to go with Plumbing Solutions for any future issues moving forward. Thanks Mike and Plumbing Solutions!
Mike P from Plumbing Solutions showed up on time. He was professional and solved the problem that I couldn't. He even gave me tips on how to take care of my plumbing.
These guys are awesome. They are always realistic about what needs to be done and what does not. Their pricing is fair, they are quick to respond, and they have a great attitude!
Plumbing Solution's Mark is a treasure. Very polite and very efficient. I was given an arrival time of between 12 and 3 PM and there he was at my door at 12:02 PM. He definitely has earned my respect as a person and a plumber! Thank you.
BEST PLUMBING SERVICE EVER! I've had horrible plumbing experience with others but then I called plumbing solutions n a very nice man JOEL came and did a great job n charged me fairly ! Not overpriced and he was very clean n I'm so happy with the result ! Thanks Joel
Kurt C.
10/12/2016 12:00:00 SA
In short, high quality and great price. Joel was fantastic. I'm a serious DIY guy always doing my own plumbing, electrical, mechanical, remodeling work but I ran into a problem and had to call a plumber for the first time in my life.
I had another company look at what I needed and quoted me $500. I have enough knowledge to know they were gouging me for work I didn't need so I called Plumbing Solutions. Joel came out and had the job done in 20 minutes for $150.
I'm very pleased and will be recommending them to all my friends and family if I don't have the time to do it myself.
rae e.
07/09/2013 12:00:00 SA
We are all looking for trade services who offer a quote that doesn't make you want to throw up.
Which seems to be the case every time we need a household repair. I found a plumber that
came through for me, accomplished the job fairly and immediately within the next day of the call.
Stopped up toilet and bad pipe connection. Parts that needed to be replaced due to older home. To save money, an inexperienced friend tried to help but could not accomplish what needed to be done. A panicky phone call that evening to JOEL DIAZ at PLUMBING SOLUTIONS who offered advice regarding a pipe connection and said he would be out the next morning.
He is completing the job now the following morning.
I highly recommend PLUMBING SOLUTIONS, 707-333-4094 for prompt and fair plumbing needs. Ask for Joel.
You won't be disappointed!
Wendy K.
09/11/2015 12:00:00 SA
Mike at Plumbing Solutions was awesome. He came right at noon when my window was from 12-2. He checked on our problem and he found it was not a plumbing issue but an appliance issue. He wouldn't charge me. Wow. Awesome. Great company, will call again if I have issue, even if I have to pay.
5 stars - I wish I could rate higher. We dealt with perhaps the most knowledgeable man in the business, Joel solved our problems and fixed our plumbing! I will be referring everyone I know to Plumbing Solutions, and Joel in particular!
If you need any plumbing work done call these guys. Really helpful, friendly, on time and fair pricing. Mark did our jobs and he was great. Well run company.
Andrew K.
04/06/2018 12:00:00 SA
Plumbing solutions responded quickly to two different crises on 2 consecutive days. First Joel rescued our water heater then David fixed a major outside leak. Great job by both of them!!
P K.
10/04/2015 12:00:00 SA
Quick, professional and just a pleasure to interact with. We had a glass shatter in our garbage disposal. I just assumed it had broke the unit. But, after the plumber inspected it, he thought it was salvageable and ended up disassembling it and just clearing it out. It was an honest assessment and probably saved me a few hundred dollars in the end.
Amazing. Super fast, flat rate, cheap. Couldn't be better.
Amazing job!!!! Mike was awesome. He replaced the water main in my front yard. He showed up early both times that he came to my house. His experience and knowledge shows in his work. He was very professional and I feel that I couldn't have been in better hands. The other plumbers I called wanted to tear up my sidewalk and charge me 3x what Pluming Solutions charged. Mike completed the job without disturbing my sidewalk. He also made every effort to save my lawn. He is an all around good guy with outstanding work ethics. I couldn't have asked for better. I feel blessed that Plumbing Solutions answered the phone when I called.
Mike came out to our house last Friday and was super friendly and helpful. He adjusted our water pressure, replaced two converters (can't remember if that's the technical term or not - fixed some water heating problems we were having), and removed our old kitchen faucet. He showed up right on time and the whole visit lasted less than 2 hours. Mike also explained how to turn off our water supply and ways to tell if our old water heater starts giving out. Overall, it was a very positive experience. Prices seemed fair for the work that he did.
Michael B.
03/09/2018 12:00:00 SA
Mike is one of the nicest human beings I have had the pleasure to meet. He was on time, gave me a fair quote, quickly fixed my issue, and had a great story to tell about the SF Giants. Highly recommended!
These guys were great, called me back on a Saturday after 5 pm to set up an appointment, they showed up on time for their appointment, and had two leaking showers and two leaking toilets fixed in no time.
Chris S.
09/10/2015 12:00:00 SA
Wonderful, quick and professional service. Thanks Joel for getting it done at a reasonable price!
Matt S.
03/06/2018 12:00:00 SA
Joel and his team are the best you can find. We had a sewage line bust under our new (to us) home. We got several estimates. Joel was the most thorough out of all of them, honest and came in well under some of the other bids and did more work than expected. His team stayed 12 hours to finish the job so that my family could have running water. Joel came back on a Saturday morning to make sure everything was working properly and explained everything they would do and did. Great customer service and over-all experience with out over charging us. Timely and trustworthy too. Thank you!!
Plumbing solutions was a great solution to my plumbing problem. I had a leak in my 1963 original valves for my washer. Mike was able to come out and fix the problem easily. He was prompt professional and even gave me advice on maintenance for my other plumbing issues. He came up with the best solution for the least cost I'll definitely use him over and over. And recommend him to all of my neighbors and friends
Joel called around 6:45 am as a response to my email which I sent at midnight. We scheduled to meet in 3 hours and he fixed and completed replacement of the main pipe that afternoon. A very prompt and professional worker with a lot of good sense as a person. He's a new friend and reliable source for family, friends and clients.
These guys are good. Called in the morning and they came out the same afternoon, no extra charge, no upsell. Mike and his apprentice, apologies, I forgot his name, were friendly, courteous and professional. They were both a pleasure to talk to and a pleasure to do business with. Mike explained the pricing up front, so there would be no surprises. Fast, efficient and clean. I really appreciate their time and professional demeanor. Will definitely use again.
During the current remodeling of our bathroom, the contract plumber put in new pipes and partially installed part of the shower water thermostat. Right after the contract plumber left, we lost hot water into the house. Our general contractor came by and diagnosed the problem as a failing water heater. We contacted Plumbing Solutions to install a new water heater; after the installation of the water heater, we still got no water into the house. We contacted Joel again about the no water into our house problem. Joel came by on Sunday and diagnosed the problem as a plumbing crossover done by our contract plumber in our partially remodeled bathroom. Joel cut the pipes, capped off the ends, and we had instant hot water back into the house again. Joel's work in installing the water heater and later his diagnosis of the plumbing crossover was first rate. I would highly recommend Plumbing Solutions for plumbing work especially if the problem is baffling or complex or if your plumbing contractor screwed up royally!!! BTW; because of the wrong diagnosis of our water heater problem by our general contractor, we now have a new, well installed, water heater we probably did not need!
It's so hard to find a good plumber and when you need one, you usually need one RIGHT now! I work for a real estate team and we have deadlines that we need to keep. When something goes wrong in one of our houses, we need someone fast but also affordable. We found that with Plumbing Solutions. They are quick to respond, they assess the situation and communicate the options clearly and concisely. And, they won't break your pocket book. I gladly give them a 5 star YELP rating.
Joel contacted me after my original review and offered to reimburse me for the money I paid and to fix the irrigation piping that was left undone by his technician. Since Joel stands by his workers work in this fashion then I would definitely recommend him if I had other work due to the fact that even if it's done improperly or poor craftsmanship he will come and fix it and do it the right way. He was very professional and apologized for what his worker did and fixed the issue and that's worth its weight in gold
Judy C.
01/10/2016 12:00:00 SA
I stumbled upon Plumbing Solutions after doing some research on Yelp! We had two leaky sink faucets and a shower that does not give out hot enough water. Mike and Leo came out to inspect. Upon inspection, Mike also discovered a small leak in the incoming pipe under the sink due to the older piping system that was installed when the house was built. It could have caused some water damage if it was not discovered. He recommended that we change the pipe to prevent future problem. We had to get specific cartridges for our faucets and Mike was able to obtain them the following day. They came and did all the necessary repairs on the specific day that we agreed on. They even arrived earlier to set things up.
The next morning, I had a different issue with the sink faucet that was fixed, and Mike was able to come out on hours' notice to take a look. It turned out it was a different problem. Mike went and got the parts, and would not take money from us.
Mike is a true genuine guy, who is professional, friendly and honest. We will sure be using him again if there is a need.
This is a real down to earth company. Very nice and efficient. I only needed a sink faucet replaced and some hose bibs. I even learned a thing or two because they included me in the process. Mike and Jess treated these simple solutions with respect towards myself and my home. They are absolutely the solution!
It's important to be able to trust anyone who comes to do work in a private living space. I have never felt so at ease with any other. Please call them before anyone else.
J T.
02/07/2015 12:00:00 SA
We called Plumbing Solutions based on YELP reviews, and had a great experience. When I called to request an appointment, Mike was very helpful in advising me as to what kind of fixtures to purchase at Home Depot for installation. Initially we wanted to have 2 new sets of bathroom sink fixtures installed, but decided to also have our tub and sinks snaked as it hadn't been done in years.
We knew one of the bathroom sinks would be tricky, as it had been leaking from a poorly installed job done by a previous contractor. We really appreciated the fact that Plumbing Solutions charges by the job, not by the hour, and gives a written estimate that clearly spells out exactly what is going to be done.
Mark did a great job, despite the fact that one of the installations was much more involved than anticipated. He was friendly, thorough, and very professional.
The next time we need a plumber, we know who to call!
Mike provided some of the best and friendliest service I've received. He was very knowledgeable and efficient and cleaned up well after the jobs were completed. Based on Mike's service I will not hesitate to call Plumbing Solutions again for a plumbing related job.
I called Plumbing Solutions after a water pipe broke inside my bathroom wall and my usual plumber was too busy to respond. I spoke to Mark and he came out the same day (on time), quoted me a price up front and did the repair quickly & efficiently... AND he cleaned up after himself! He was prompt, friendly and did exactly what he said he would, at a reasonable cost! Plumbing Solutions will definitely be my FIRST call the next time I need a plumber!
Honest and informative. Called them for a second opinion and they saved me money and time. Thank you!!
Fantastic Service!!! I called in the morning with a completely clogged system, sewage was overflowing from the downstairs toilet. They came out the same day, cleared the sewer, all for a fair price. Mark was fantastic, courteous, knowledgeable, clean and efficient. Great Job!
It had been a few days of watching a puddle grow next to our garage wall before I decided to call for assistance. Having seen all the positively glowing reviews for Plumbing Solutions, I decided to give them a call. At nearly 8pm on a Thursday night, I expected to leave a voicemail but Mike answered with the most welcoming voice. I described him the situation and he said he could show up the following afternoon between 2-5pm. True to his word, Mike showed up on time and with a friendly smile. I walked him around to show him what was going on and he was quick to examine and assess the situation. Basically, what it boiled down to was the original builders had their heads up their butts and really made a mess of things. He was honest and straightforward with what needed to be done to correct the situation. He even took me along with him to the local hardware store to show me what parts would be needed. He was very patient and educational and didn't mind us staring over his shoulder the whole time he was working. Mike is an honest and hard working individual willing to go the extra mile to get the job done. I'm keeping his number for sure in my address book and have no reservations whatsoever in giving him and Plumbing Solutions a 5-Star rating.
Jenna B.
05/07/2018 12:00:00 SA
Joel has been to our home twice now for various plumbing issues and jobs. He is truly the best. Very efficient and professional. He went above and beyond each time he was here. I highly recommend Plumbing Solutions, and am happy to know that we can rely on them anytime we are in need of their services.
We had a toilet that didn't flush properly for years. I ordered the toilet online and called Plumbing Solutions to install it. When Joel pulled the toilet out of the box, he saw that the front of the base was broken. I was so upset - we have guests coming this week and I wanted the toilet replaced as soon as possible. Joel suggested that I call a local plumbing supply store to see if they happened to have the same toilet. They did! Joel went to pick it up (at no extra charge), installed it and took away the old toilet as well as the broken one! Joel easily could have told me I would need to order a new one and schedule a new appointment, but he went above and beyond so that I could get the toilet installed that day. I really appreciated it! I would definitely use Plumbing Solutions again and highly recommend them. Thank you, Joel!
We called Plumbing Solutions to have some work done. Mike showed up promptly and was very professional. My wife and I are extremely pleased with the outcome. From the first phone call to the final handshake, it was a great experience.
Been having plumbing issues since moving into my house 3 years ago... I finally gave in and called Plumbing Solutions and very happy with their services. Trust me, this was not an easy job because it was under the house in the damp crawl space. Thank you to Mark and your son.
Fantastic work performed. Charged a reasonable price and cleaned up when they were done. I would and have recommended to friends/family.
Mark came by to quote for a leak and despite we were not ready to do the job yet, he helped trouble shoot and narrowed the issue down. Never pressured us. Never spoke down to my wife. She was extremely positive about the whole experience which isn't true for most contractors she's dealt with. Highly recommend! Great service.
We had a clogged drain and called plumbing solutions, they had someone come out the same day. Mike was our plumber and he was an awesome person to deal with!! He was easy to talk to and he explained exactly what he was going to do step by step. He talked to my family, met my dog, he was the best! He even invited me to tag along with him to watch what he was doing. And me being the inquisitive type, I did exactly that. He answered all of our questions and went above and beyond what I was expecting. It's Hard to find good, fair, hard working people like this guy! Thanks Mike!!
Mike was great! Same day service, up front about the cost, and super efficient. Will definitely call them again in the future.
Kelly S.
09/05/2014 12:00:00 SA
I was in a desperate situation or so it seemed at the time. Sears was installing my beautiful new Samsung slide in range and informed me that it required a different set-up from the old one, and that I needed a plumber to move a gas line or the range would stick out an inch or so and there would be a gap in the back.
What do do? Send it back (and have no range) or call a plumber? What if it didn't work out? I would have more problems on my hands. Well, this has a happy ending. I called Plumbing Solutions and to my delight, Joel answered the phone. He came over in 45 minutes and fixed everything while the Sears installers were still here.
All is well. They left. I made quesadillas, on my new range of course, and went back to work!
Situation: A few years back we remodeled our upstairs guest bathroom which included tiling the bathtub shower area. We also purchased new fixtures to replace the old ones. As we neared completion of the tiling we realized the existing copper pipe feeding bathtub spout was too short. We called in a plumber to extend the half-inch copper pipe. After he finished we tiled in the enclosure.
Fast forward to this weekend: while a guest was showering we noticed water dripping into the downstairs entryway closet. I removed the fixtures and one piece of tile and discovered that a section of the copper pipe was never soldered in place. This section of pipe was about 16 inches long and had one 90° bend. One end protruded through a hole drilled through a tile that was still in place. The other end of the pipe is connected to a main junction and valve. The only way to repair or replace the section of pipe would involve cutting as there was not enough room to unscrew any of the connections. The length of pipe protruding through the tile had to be exact in order to fit the bathtub spout.
This problem was further complicated by a number of factors: A tight working space coupled with the fact that the pipe in question wound its way around the supply line pipes and my reluctance to tear out anymore tile made it impossible for me to attempt any do-it-yourself plumbing repairs.
Solution: This morning I used Yelp to select a plumber. Based on what I read, I chose Plumbing Solutions and gave them a call. After speaking with Joel, (who answered on the second ring) he agreed to come out today . He gave me a timeframe and told me he would call 30 minutes before his arrival. Within two hours, he called and 22 minutes later Joel and Hector came to my door and I showed them the problem.
Their written quote specifies a service and pricing structure broken out into five classes. The most minor repairs are Class 1 while the most complex jobs fall under Class 5. Each class has a list of the various services and repairs applicable to that class. Upon review I figured my problem was a Class 3 or perhaps a Class 4.
Joel told me my problem was actually just a Class 2: $220.00.
Joel clearly explained what he would do, he and Hector made repairs to the existing pipe and reassembled everything within 30 minutes.
Moreover, these repairs were done without the need to damage or remove any tiling.
Outcome: Joel and Hector were very professional and organized. I was very gratified and relieved to see what appeared to be a potential catastrophe averted with very thorough and competent repair.
So my week is starting out pretty good. I needed a plumber now, and got one almost immediately. They did a great job for the quoted price. I highly recommend Plumbing Solutions and would call them again without hesitation.
Mike came over last week to replace my garbage disposal and I couldn't be happier with the service.
He questioned me on my usage and future plans and then advised me on what type of dispopsal I should buy. The entire process was handled in about an hour and Mike was courteous, professional and informative the entire time. Upon completion. he checked to make sure it was properly sealed and then showed me what I should do to help maintain the disposal and keep the adjoining sink's pipes clean.
Over the years, I've had several plumbers come and perform various services and as a woman, I've frequently felt that they didn't explain things to me completely or may have taken advantage of my lack of knowledge. Mike explained everything to me and made my feel totally at ease.
I highly recommend Plumbing Solutions and I will only use them in the future.
Mark was fantastic!!! Reliable, on-time, professional, and very easy to work with. He gave me multiple options for my low-pressure water situation, which was great. Hands down I would recommend him (and the company) to all
of my friends and family. 10 stars if I could!!!
Kathy R.
04/11/2015 12:00:00 SA
The sewer lateral at my mother's house was blocked and sewage was coming out of two toilets and a bathtub. They came on short notice and did a great job!
Julie E.
03/12/2018 12:00:00 SA
I just had another fantastic appointment with Plumbing Solutions. I had them come out in 2015 and now in 2018(unrelated issues) and both visits were very positive. I was fortunate enough to have Mike Pagsolingan both times and I highly recommend him. He is knowledgable, friendly and very fair. I'm thrilled to have found a talented plumber that I can trust.
Called for a gas line extension and made an appointment within a few days. Upon inspection, the job could not be done because my gas line was too small. The guy was very honest and knowledgeable AND didn't even charge the $45 job quote fee. I'll definitely call them again for our future plumbing needs.
Sandra A.
09/08/2014 12:00:00 SA
Had a problem with leaking from the bottom of my toilet. I've had plumbers out here a hand full of times to look at my toilet because it rocked slightly. Everyone replaced the wax seal and remounted the toilet but the rocking continues and now the leak. Mike came out and told me I needed a new flange. He had problems getting it secured to the concrete slab and went down and did some work in the parking garage below me. Came back up and the toilet is now secure and not rocking. Mike is very knowledgeable and dealt really well with my barking, anxious dog. I highly recommend Plumbing Solutions. They will be my first call for any plumbing problems in the future. Thank you Mike.
We were having toilet issues and called Plumbing Solutions since they had 5 stars on Yelp. The person on the phone was very nice and diagnosed my problem as a main line water issue. When Mike arrived for my appointment, he quickly noticed that it was not a main line water issue, but just an old toilet issue. Mike was very nice, very respectful, very knowledgable and you can tell he was a hard working man. He had traits that you do not find in people and in businesses these days. I definitely recommend Plumbing Solutions and will request Mike for any future plumbing issues.
Thank you Mike Pagsolingan for installing my water heater. Now that I see other water heaters I can truly appreciate the professional installation you provided for us. There is no comparison! I never expected the customer service from a plumber could be so professional, courteous and reasonable. I highly recommend.
Jim B.
02/01/2015 12:00:00 SA
Dug out a 100 ft trench in a day and installed new water main with great efficiency and no mess. I am very impressed with their work and professionalism. I am grateful to find another tradesman that I feel I can trust. I'd use them again for any number of plumbing jobs and would recommend you call them.
Great to work with. Would definitely recommend and will use again if the need arises.
I called these guys because I was tired of my old plumber who did just enough to get by. Plumbing solutions customer service is top notch. There was a mixup with scheduling and Joel came to fix my problem himself and went above and beyond. He will get my business again.
Bruce S.
05/06/2017 12:00:00 SA
Had Mike and Joel install an on-demand hot water heater , did a great job. Had them come out to see if a project could be done in our house. Based on Mike's advise project could not be done for various reasons and I greatly appreciated his candid advise. Would strongly recommend Plumbing Solutions because of their professionalism and honesty.
David A.
01/11/2018 12:00:00 SA
Absolutely astounding service. Called on Wednesday evening, Mark and Brian arrived Thursday morning and had my sewer problem repaired before 2:00 pm the same day. They were courteous and thorough, and did the work for half the cost that I expected. I will definitely recommend them to anyone who needs plumbing work done.
We have 2 toilets and 2 bathes plugged twice within in two days on the Christmas Eve and the day after Christmas. It was a frustrating situation. We had a short term solution but we didn't know what the cause of the plugging was, so we found Plumbing Solutions from Yelp. They scheduled us right away withing 4 hours. Mark and Brian came. Mark listened careful to the information we provided and worked with us in a very dedicated way. He did a camera inspection and diagnosed the problem. He and Brian worked diligently until they solve the unique and challenging problem. We are very pleased with their services and appreciated the fact they didn't give up until the problem was solved. We highly recommend their services, and we will definitely contact them again if we have future needs. Thank you again Mark & Brian!!
Mark was great! We just moved into our house and both showers got backed up. He replaced our one way clean out with a two way clean out. Super nice and got the job done!
Bryce C.
07/05/2017 12:00:00 SA
After waiting a whole holiday weekend of companies either being flakey or booked up until a week out I am so happy that Mike was able to come out the same day I called! He was quick, efficient and super friendly! Glad to have found Plumbing Solutions and will be using them in the future!
Mike was very knowledgeable and friendly. I will definitely call him again for any work in the future. Don't hesitate to call him!
Patti B.
03/07/2016 12:00:00 SA
I can't say enough about Mike and plumbing Solutions . they came out on a thursday gave me a estimate and it was done on monday . We had sewage coming up in the front yard !
mike went out and put the camera down the clean out and showed me the roots that were
blocking the pipe , he even cleaned up the mess at no cost . i had another company come out the day before ...what a mistake , they tried the scare tactic and i was in tears .... they cleared the line , but it was back the next day ...when they should of told me that was just a fix for the night .... They returned my money and thats when i Called PLUMBING SOLUTIONS.i HAVE FOUND MY PLUMBER FOR LIFE... THANK YOU !!!!
Mark @ Plumbing Solutions was wonderful. We had a sever clogged tub. Another plumbing company came and tried to fix it. He couldn't figure it out and said I needed to get someone else. @ 8:00 p.m. last night I sent a note about our problem via Yelp. Within 5 mins I had a response saying they had an opening today. I took it. Mark showed up, tried to fix our problem. Found the blockage, but couldn't figure out how to get to it. He suggested we get a contractor to open up our house to see where the plumbing was. Mark was frustrated because he couldn't figure it out. We talked a bit and walked around the house trying to figure it out. When all of a sudden, he suggested we turn on the kitchen sink. This caused water to go into the bathtub. He knew then what needed to be done. He was able to clear the line thru the kitchen. The problem is now fixed and I am a happy camper. I'll definitely use Plumbing Solutions again.
I emailed about a clogged sink and Plumbing Solutions sent Mike out the next morning.. Mike came on schedule and had the sink unclogged in less than 30 min. Mike also provided me with a few helpful plumber tips about what to use to keep sinks from clogging and getting a lint trap for my washer hose... Mike was friendly and cleaned up afterword.. great job
We came down to the kitchen after bathing the kids and found a puddle of water on the kitchen floor and a crack in the ceiling.
I went on yelp and called Plumbing Solutions. They certainly deserve their five stars. Mike gave me an estimated time, called when he was on his way and was excellent. He did a very thorough inspection, found our problem, solved our problem. He was very polite, chatted with the kids and knows his stuff. We don't wear shoes in the house and I was super impressed when I turned around and saw he had taken his boots off.
We will certainly be calling again for further problems. Thanks Mike
Friendly, professional and no surprises. Work guarantee, maintenance advice and flat rate. This all adds up to knowing who to call when you need a plumber. Thanks guys!
Great service. Joel came on time, fixed the problem, and explained the entire thing to me. Very professional! I'll definitely be calling them again
Mike and Tavi came to our home, and waited patiently for me because I was running late. They honestly cared about doing the work that needed to be done, and helped me figure out how I could save money since I was on a budget. They were both honest, professional, and wonderful to work with. I will definitely use this company in the future!
Called Plumbing Solutions last night after finding standing water under the house. What we thought was a grading problem turned out to be a plumbing one. They sent Mike out who diagnosed and fixed the problem. Mike was very professional, polite and friendly. He took the time to explain what needed to be done and did it in a timely manner. This was a nasty messy fix, so a big thanks to Mike and Plumbing Solutions.
Angela B.
08/06/2014 12:00:00 SA
Mark was friendly, knowledgeable, and extremely efficient. My water heater broke and after getting an estimate from a company through my home warranty, I wanted to find a better deal. I called the day after our water heater broke and Joel sent Mark to my house within an hour of me calling. Not only that, he gave me a quote with ALL of the fees included so there was nothing hidden. I ended up getting a bigger and better water heater for about the same price I would have had to pay to my home warranty. Now I have hot water again and it lasts even longer due to going from a 30 gallon to a 40 gallon water heater (perfect for the new tub we just put in). I would highly recommend this company. Mark did a fabulous job and the company clearly cares about their customers!
Beth Q.
05/09/2017 12:00:00 SA
I have used this company a couple of times and have been VERY pleased with the response, service, and professionalism. I would DEFINITELY hire them again.
Lisa W.
11/09/2014 12:00:00 SA
Had a water heater breakdown. Since our usual plumber was unable to make it I called this company based on yelp recommendations. They came out the same day. We are happy with their work and happy to have another plumber as a resource.
I called Plumbing Solutions in a panic after calling our normal plumber - just based on their Yelp reviews - and Mike came over the next day exactly when he said he would, he was professional and did a super thorough job. As an added bonus, he's familiar with Eichlers. I am so relieved I've found them and I will be a very loyal customer.
Chipper G.
05/05/2015 12:00:00 SA
This is definitely one of the best plumbers we have ever had the pleasure to work with.
we called up and made an appt for the next day. joel came out to the house and fixed a stuck bathtub drain for way cheaper than another plumber we called and much quicker.
joel is my hero. not only did he fix that but also a leak in the same area before I could get my coffee brewed. he even brought little booties to put on before coming in the house...now how many do that? he is pure class.
I am so impressed by this plumber that I went out and bought more things for him to install and am considering putting him speed dial.
highly recommend this company and kudos to joel for simply being a great guy. thanks for everything!!
Angela W.
05/03/2017 12:00:00 SA
Super impressed with this service. We had a toilet plumbing issue that needed to be addressed asap since we only have one bathroom and were hosting guests. Plumbing Solutions was called us back within 10 minutes of our call and had someone out at our house to help within the hour. They were incredibly courteous and diligent in their work. Figuring out the issue, explaining it to us and then getting to work right away fixing it. Thank you Plumbing Solutions for saving the day!
This was a wonderful experience if you can say a running toilet is wonderful. We called about 9:00am and made appointment for between 11-1pm. Mike showed up about 11:30 looked at the problem and had it fixed by 1pm. He was just great. You need to try these folks. They are very professional, efficient and dependable.
Tracey K.
01/11/2017 12:00:00 SA
Had Mark and Brian out today to help cap off a problematic gas line to our old furnace. It was mucky and urgent because we had PGE turn off the gas until it could be fixed. They came out as promised, were completely professional and just generally super helpful and friendly. Cost was as fair and as expected (I chose to fix a few extra things while they were here). So happy that other Yelpers helped me find a great service and I will be calling them again.
Called Plumbing Solutions to fix a link in my kitchen sink. He came & tighten the garbage disposal. Took 15 minutes to do & the best news was that he didn't even charge me!!! What a nice guy!!!!
Needless to say - Plumbing Solution just got a new customer! I got 3 properties & I always need a GOOD plumber.
Many thanks to Mike Pagsolingan for the tremendous job he did for me. Mike is friendly, courteous and efficient. I'm a disabled senior on oxygen support so replacing the broken and leaking disposal unit under my kitchen sink is crucial to my well being.
Angela B.
08/06/2014 12:00:00 SA
Mark was friendly, knowledgeable, and extremely efficient. My water heater broke and after getting an estimate from a company through my home warranty, I wanted to find a better deal. I called the day after our water heater broke and Joel sent Mark to my house within an hour of me calling. Not only that, he gave me a quote with ALL of the fees included so there was nothing hidden. I ended up getting a bigger and better water heater for about the same price I would have had to pay to my home warranty. Now I have hot water again and it lasts even longer due to going from a 30 gallon to a 40 gallon water heater (perfect for the new tub we just put in). I would highly recommend this company. Mark did a fabulous job and the company clearly cares about their customers!
Beth Q.
05/09/2017 12:00:00 SA
I have used this company a couple of times and have been VERY pleased with the response, service, and professionalism. I would DEFINITELY hire them again.
Lisa W.
11/09/2014 12:00:00 SA
Had a water heater breakdown. Since our usual plumber was unable to make it I called this company based on yelp recommendations. They came out the same day. We are happy with their work and happy to have another plumber as a resource.
I called Plumbing Solutions in a panic after calling our normal plumber - just based on their Yelp reviews - and Mike came over the next day exactly when he said he would, he was professional and did a super thorough job. As an added bonus, he's familiar with Eichlers. I am so relieved I've found them and I will be a very loyal customer.
Chipper G.
05/05/2015 12:00:00 SA
This is definitely one of the best plumbers we have ever had the pleasure to work with.
we called up and made an appt for the next day. joel came out to the house and fixed a stuck bathtub drain for way cheaper than another plumber we called and much quicker.
joel is my hero. not only did he fix that but also a leak in the same area before I could get my coffee brewed. he even brought little booties to put on before coming in the house...now how many do that? he is pure class.
I am so impressed by this plumber that I went out and bought more things for him to install and am considering putting him speed dial.
highly recommend this company and kudos to joel for simply being a great guy. thanks for everything!!
Angela W.
05/03/2017 12:00:00 SA
Super impressed with this service. We had a toilet plumbing issue that needed to be addressed asap since we only have one bathroom and were hosting guests. Plumbing Solutions was called us back within 10 minutes of our call and had someone out at our house to help within the hour. They were incredibly courteous and diligent in their work. Figuring out the issue, explaining it to us and then getting to work right away fixing it. Thank you Plumbing Solutions for saving the day!
This was a wonderful experience if you can say a running toilet is wonderful. We called about 9:00am and made appointment for between 11-1pm. Mike showed up about 11:30 looked at the problem and had it fixed by 1pm. He was just great. You need to try these folks. They are very professional, efficient and dependable.
Tracey K.
01/11/2017 12:00:00 SA
Had Mark and Brian out today to help cap off a problematic gas line to our old furnace. It was mucky and urgent because we had PGE turn off the gas until it could be fixed. They came out as promised, were completely professional and just generally super helpful and friendly. Cost was as fair and as expected (I chose to fix a few extra things while they were here). So happy that other Yelpers helped me find a great service and I will be calling them again.
Called Plumbing Solutions to fix a link in my kitchen sink. He came & tighten the garbage disposal. Took 15 minutes to do & the best news was that he didn't even charge me!!! What a nice guy!!!!
Needless to say - Plumbing Solution just got a new customer! I got 3 properties & I always need a GOOD plumber.
Many thanks to Mike Pagsolingan for the tremendous job he did for me. Mike is friendly, courteous and efficient. I'm a disabled senior on oxygen support so replacing the broken and leaking disposal unit under my kitchen sink is crucial to my well being.
I noticed my water heater (25 yrs old) leaking, so I called up Plumbing Solutions after finding them on yelp. They would've came over the same day to check it out, but I couldn't get out of work. They came first thing in the morning the next day, checked out the situation, answered all my questions, and was able to start work the next day. (Actually Mike was able to do the work the same day, but I had to go to work.)
Next morning, he fixed a leaky toilet for free, and then I left for work when he started working on the water heater. He finished the job, closed the garage door, and now I have a brand new heater.
What I also learned is that water heater requires yearly maintenance, and this is something Plumbing Solutions will provide going forward as part of the job they performed.
Mike was great he fixed everything that was wrong in no time it really was the highlight of my day to have everything up and running with our plumbing. Thank you for being early and getting the job done efficiently. I have already created a future contact file for plumbing solutions so we will keep in contact for future issues truely great service.
Mary O.
07/12/2016 12:00:00 SA
I would give Mark 10 stars if I could! I have had Mark Etie come out 3 times over the last year for unrelated problems on my older house. In each case, he diagnosed the problem, showed me pictures he took under the house and gave me options on how to best fix the problem. He is very professional, thorough, and fair. He communicates extremely well and helped me understand the costs and benefits of the solutions. In the most recent case, he installed a clear-out valve which involved many hours of digging to get to the pipes. A couple weeks after, he called to tell me he had been informed that there was a potential problem with the valve he had installed. He returned and replaced the valve with a new one at no cost!! He is on time, polite, cleans up and is a pleasure to do business with.
Called at 9AM and Joel came at 12 (gave us a time window of 12-2:) Took care of our back up via our easy access clean out. Quoted $225 and that's what we were charged after about 45 min of a VERY thorough clean out. Roots were the problem, which we (and every other house on the street) have had an issue with before. Most places make us wait hours, have bad time windows, and then charge us $350 or more! We will absolutely use them if we have an issue again! Joel was friendly, professional, and I felt comfortable with him in our home.
This should be the only place you call for any leak or plumbing services that you need. Mike had some of the best customer service I have ever experienced regardless of industry or profession. I had a leaking main line from the street to my house. Mike answered my call at 800 pm and was there at 830 am the next morning. He proceeded to walk me through what he was going to do and quoted me a very fair price for the work. It was done that day with minimal damage to my front lawn. I've already recommended them to my neighbor, and would gladly recommend them to anyone else who asked. Thank you Mike and great job!
I had an urgent matter at my Medical office that needed plumbing attention (a piece of medical equipment that needed a repair). Luckily Joel was able to make a same day trip. Reviewed what the issue was and had a fix for it, and if I remember correctly had to order the part? Or perhaps get the part, any way, he was back very quickly (same day or next day) and fixed the issue. Will use again!
I've never felt so strongly about the honesty and integrity of any service professional before. I needed a plumber for some high volume leaks under my house in Walnut Creek. Since the house is built directly on a cement slab foundation with no crawl space underneath, I was concerned that the leaks would be impossible to locate. One of my friends recommended Joel Diaz of Plumbing Solutions in Concord. He used diagnostic equipment to pinpoint the leaks so that the work area was the smallest possible.
Plumbing solutions will always be my only choice in the future when I need a plumber. Scheduling was easy and the time between my call and his arrival was quite short. He always arrived at the agreed upon time and although this job required a few return visits, he continued to be prompt, professional and friendly at every visit.
He made some suggestions that saved me money. He's the first plumber that has ever done anything like that! I trust him completely. The quality of the work performed was excellent. He is detail oriented, and cares about his clients. I'm so thankful that my friend recommended Plumbing Solutions to me. I wouldn't have found them on my own out of all the possible plumbers available. I know I've found the very best now!
I hope your experience is as amazingly positive as mine. There's a reason that the reviews are all 5 stars. He really is as good as people say.
Brian G.
Walnut Creek, CA
Mario A.
09/01/2015 12:00:00 SA
First of all, want to give Mark, Joel and Plumbing Solutions a BIG 5 stars !!!! Here's how the story goes. So, my wife waits me up and says the back room is wet from a leaky water heater. I quickly get up and assess, yes, it's leaking and getting worse. No plumber in mind to call so contact my nephew who says he's used an outfit called Ernie's Plumbing in Martinez. Contact them and they say 2-4 hours before they can come out and I ask about cost on a water heater replacement and they say $HIGH costs. I tell them way too much and I'll take my chances and get a second opinion. First thought, go to Yelp and see whose local, good, affordable and efficient. First one I see is Plumbing Solutions in Concord.
I contact them, speak with Joel, explain to him the situation and says that they can make it within the hour and I ask about costs and he says $VERY AFFORDABLE. (BTW... Much less than the earlier $HIGH quote mentioned above...) Joel states that Mark will be here shortly. Mark shows up within the hour, checks out what the problem is and says it can cost this much $ or I can upgrade replacement to code for just $X amount more.....still $Very Affordable. I say, lets go for it and about 3 hours later, I had a new and improved water heater, with a better warranty, and upgraded with additional items that I really needed as it would not have leaked in our back room having them. Mark was a pleasure to work with, very professional, thorough and clean.
Highly recommend them and have already put them in my phone address book. Won't hesitate to use them on any job, big or small, moving forward. Kudos and I can see why they've gotten nothing but a 5 star rating !!!
Our house had a plumbing backup and we were toiletless. Plumbing Solutions sent out a guy in an hour. He was friendly and smart. I explained the problem to him and he told me the immediate solution, and after looking at the pipes - a new plumbing job that had been done shortly before we bought the house - he explained what the root cause was and what the ultimate solution would be. His rates for the immediate solution and his quote on fixing the root cause were both very reasonable. Would absolutely call them again in the future.
I called Plumbing Solutions after reading all the incredibly positive reviews but ended up being sorely disappointed. I called them to service a plumbing issue, which caused my toilet to bubble when the washer was draining. Mike was sent out and after performing some tests, he concluded that the back up was caused by a stopped up sewer line, which he then proceeded to clean out. He then showed me a video of the line, which was loaded with roots, had one enormous root ball, and several really bad spots according to him. Lucky for me though, he said, I would be a candidate to have the line replaced without having to dig a trench--for a mere $10,000! And it really needed replacing now because, according to him, with El Nino approaching, the pipe could collapse due to the slippery soil which would result from all the rain and I'd end up with an even bigger, more expensive job on my hands.
I then got to work emailing the video he'd given me of my sewer to other plumbers and a soils engineer. One of the plumbers said, That's exactly what all the other sewer pipes in your neighborhood look like. Just have it cleaned out every year! Another gave me the same advice saying, I wouldn't have that pipe replaced if it were mine! He works for a company which specializes in replacing sewer lines, so I hired him to come out and actually look at it with his own equipment. First off, he was appalled that it had been cleaned out as it was so loaded with roots that part of it was 80% blocked. He then assured me he would be able to totally clear it. Secondly, and more importantly, he confirmed that all it really needed was regular maintenance. The soils engineer concurred saying it was possible that wet soil could load up a sewer line enough to collapse an old pipe if it were 20 or 30 feet under the soil but mine is only 5 feet deep. A greater danger to the pipe he said would be root penetration which can be controlled by maintenance.
I called Mike to tell him that I'd hired another plumber and he came right over to try to tackle the root ball again but to no avail saying he was sure no plumber could possibly clean out that root ball. Also to his credit he did say that if this other plumber could, he'd refund the $272 I'd paid him, so enter plumber #2. He used a 4 cutter head, which apparently is appropriate for cleaning a 4 sewer line. (Mike had used a 2 one.) Well, #2 was able to clean it out nearly perfectly: root ball nonexistent now and sewer line looking good.
So why the 2 stars? I appreciated the fact that Mike responded quickly to my complaint and did refund my money, but I'm not impressed with his plumbing skills or his prices (the second company charged less for the clean out and would do the sewer replacement for $6500!).
Jubal R.
04/09/2014 12:00:00 SA
Mike took excellent care of us, in what turned out to be a difficult job. He also became best buddies with our 1 year old and patiently put up with endless high fives. Definitely has our business.
Annie W.
03/06/2015 12:00:00 SA
I am a property manager and gotten an urgent call from my tenant about a leak in
kitchen ceilings, water leak seem to coming from the bathroom upstairs. I called Mike and he first told me they can come out the next day, but i told him i don't think we can wait til the next day because the leak will damage the entire ceiling.
He told me to stand-by and he will try to locate someone. Just 30 minutes later Mike told me that he is on his way and be there within one hour. Mike came in and fixed the problem and his rate is very reasonable. I sure will use this company again.
Prompt and friendly service, and he completely fixed our plumbing problem. Highly recommend him
Pete R.
04/01/2014 12:00:00 SA
Joel did a fantastic job! He got here even sooner than the hour that he said he would take to get here..Punctual and professional, I would recommend Plumbing Solutions, and Joel to any of my friends or anyone reading this he's a great guy! Call Joel for ANY drain cleaning service, you'll be glad you did!
I had such a great experience with this company and Mike, the technician, that they sent out. When blue water from our washing machine started backing up in our tub, I knew we were in for some trouble! It was about 6:30 in the evening, so I called a few plumbers and left messages on a bunch of machines. These guys actually had a live person who answered the phone and got me an appointment the next morning. When Mike came out, he was courteous and respectful and did such an amazing job assessing the problem and getting it fixed quickly (and affordably!) He also gave me recommendations to prevent the problem in the future as well as quotes to do the work - but he was nothing but friendly and professional the entire time. Mike and Plumbing Solutions will be our go to from now on!
Staffan H.
07/10/2017 12:00:00 SA
Been trying to get a plumber to address a leaking main valve on the house for 5-days without luck...most plumbers were slammed but tried Plumbing Solutions this morning and they made the cut. Had a man, Mark, here within the time they scheduled and he fixed the problem without issue. I would add he was a friendly and courteous fellow not against a little chatting while he worked. I will call these folks first if I need anything done.
Joel helped us get our leaky kitchen faucet & changed to new fixtures. He arrived early & was done fast. Great work. No call backs needed. Professional & friendly.
Rebecca P.
12/02/2013 12:00:00 SA
What a great company! Joel Diaz came out the same day I called to do a quote for a gas range and gas fireplace. He was very knowledgable, friendly and punctual. It's so refreshing to deal with trustworthy contractors especially when we've been misled by others in the past.
Michael B.
01/10/2015 12:00:00 SA
Knowing a great plumber is like knowing a great lawyer, insurance company or doctor; you hope to never need one, but if you do, you are glad you have the best. That is how it is with Plumbing Solutions.
We had a plumbing issue, and Plumbing Solutions sent out Mike to assess what needed to be done. Mike was punctual and very personable. He explained everything that he was going to do, and provided an estimate that clearly showed the different actions and costs associated with it. (i.e much like how a garage have set prices for certain services). While in the house, Mike always made sure to where protective footwear to not track anything into the home, and he completed the task quickly and expertly. When he was done, he cleaned everything up and was on his way.
I cannot express how happy I am with Mike's professional and friendly service.
Update 1/10/15
We needed to call Mike back, and he came to investigate a smell. Talk about a Sherlock, Colombo, or whatever sleuth you know, Mike is one of them. He had some great insights, and the issue appears resolved.
Elliott Plumbing was called on many occasions to my very very old cabin for different issues. Reggie Elliott owner of Elliott Plumbing always came out promptly and always completed a job well done. Once he had to remove the toilet and replace both the toilet and the floor because it was so old. Once he had to cut under the floor of the house because the pipes were so old and cracked, and then replaced the line. The water heater went out also and had to be replaced, he did that work also. All work done well.
Rich B.
01/02/2015 12:00:00 SA
This is my first review. However I use yelp for almost all my service related needs and often do research on yelp. Mike was quick and efficient and identified what I needed right away. I plan on using them for my plumbing needs for both my home and my rental property.
Nil S.
06/01/2017 12:00:00 SA
I was very happy with Plumbing Solutions. Made appointment the same day after a holiday weekend. Came on time. Checked out my problem. Told me the cost. Knew where the clean outs were. Had the right equipment for the job. Was efficient, clean, and experienced. No games or run around, just honest assessment and work completed satisfactorily. Highly recommend them.
Kelly T.
12/08/2015 12:00:00 SA
These guys were great! Had a leak in my shower, they came out the same day and were done in a little over an hour. Reasonably priced. Very friendly and super helpful in answering all my questions. I will definitely use Plumbing Solutions again!
This review is long time overdue. These guys are real pros. I am an out of town landlord and my plumbing issues have been my worth nightmare. After my HOA called in 3 plumbers and a leak detector with inconclusive results, I decided to call Joel at Plumbing Solutions. For my first issue, Mark was sent out to do a repair from the leak that was in a pipe under my concrete slab. This was too complex for any other plumber to repair. With 30 years of experience he was able to repair my pipe then discover a second a leak in another pipe which he then repaired on the spot. This was such a relief to have it be taken care of at the same time rather then finding out about it on a later date. Several months later new plumbing issues arose and Mark came out again and rearranged his schedule so that he could assist me while I was in town. He also referred me to a top notch leak detector since he suspected 2 issues were going on. After returning home Brian was sent out to unclog the common drain pipe which was the second issue that turned out to be the responsibility of my HOA. Joel, Brian, and Mark were able to provide me a clear explanation in a report of the repair and specify it was indeed a common pipe drain. Thank you Joel, Mark, and Brian for truly getting the job done. I highly recommend calling them first and not wasting time on any other inexperienced plumbers.
Terrific service on all counts.
Called this company at about 1:15 p.m. on a Monday; they answered right away, listened to my problem and told me they could have someone out to my place between 2 and 4:00 p.m. the very same day (yay!).The plumber came out right on time, at about 3:00 p.m.
He listened to my description of the issues: persistent overflow from a dishwasher air-gap and an unrelated issue involving some minor rippling of several planks of laminate flooring in a bedroom. He investigated and gave some reassuring feedback on the flooring (leak *not* the likely cause, for reasons he described), and he promptly diagnosed the air-gap problem as being due to an overly long dishwasher hose. He cut the hose to shorten it and reinstalled it. His subsequent test, consisting of running the dishwasher and observing the cycle operations, demonstrated to us both that water was no longer running out of the air-gap - Hurrah!
(By the way,a handyman I'd had out to my place previously for assorted small jobs had failed to correctly diagnose the overflow problem.)
I'm very happy with this company's service and would definitely recommend them to others.
P.S. There are 2 phone numbers listed on their website; I think the best number for getting hold of them immediately is this one: (925) 397-0959. That's the one I got through on promptly.
Mine was a complicated project rerouting drain, vent, and water supply lines in a kitchen wall in order to put in a picture window. I talked to three plumbing companies. When the exterior siding and soffit were removed a P trap for the upstairs shower was exposed with a line going right through where the window header needed to be. The work area was extremely tight. I brought in a plumber who thought he could do the job and he ended up creating a maze of pipes that was unusable. Using yelp I found Plumbing Solutions. Joel and Jose came out and Jose carefully analyzed what needed to be done. The next morning Jose showed up by himself and I am now embarassed to say I was a little apprehensive because he has a strong accent. This man is a true professional. He dismantled and reworked 98% of the job done by the previous plumber and did so in a little over four hours. Everything has been done to my satisfaction and the wall is now ready for the window. Before Jose left we talked and he mentioned he has plumbed multi storied buildings as the lead plumber. To the right guy my complicated job was a-piece-of-cake!
They answered the phone, they were able to come out in the morning. They came on time! And Mike fixed our problem in less than an hour. He was very pleasant and professional! Great people!
Just want to give a BIG THANK YOU. TO. JOEL. he came to my house to check on my water leak in the house. Then within mnts. He had solved. My water leak problem. Thank u. Joel. You took a BIG headache off of me.
I had an emergency plumbing disaster - where do I turn... of course Yelp was my first thought. I found these guys and decided to give them a shot and my goodness was I happy I did. Mike was the consummate professional and helped me fix my problem in around 1 hour. He worked hard and diligently to diagnose the issue and once identified he went about his craft with calm precision. The level of customer service is the best I have ever had from a plumbing company and Mike went to great pains to ensure I was totally happy. You guys rock! Thanks you so much for the great level of work and service.
Mike was great today. Prompt service, transparent and reasonable pricing, and most of all, he fixed our faucet problem. Take the anxiety away from picking plumbers, just call Mike. Raymund S.
Lorri W.
11/08/2016 12:00:00 SA
Broken water heater on Sunday night of course. I called plumbing solutions on Monday morning. They said they could come out between 12 and 2. They arrived right at 12, gave me a fair price and replaced the water heater all under 3 hours. Great service, will call again if I have any other plumbing problems.
Jim A.
04/12/2017 12:00:00 SA
Needed a faucet installed and a supply valve changed. Joel showed up as scheduled, quoted a fair price and got to work. When he discovered that a part was missing from the fixture I had provided, he agreed to come back and finish the install when I had picked up a replacement. True to his word, when I had the new fixture in hand, Joel was back within 30 minutes to finish the job. Very satisfied and would gladly hire again.
anne l.
09/12/2013 12:00:00 SA
It's hard to get excited about a plumber, but so help me, I did. I called Plumbing Solutions about a clogged tub after numerous DIY solutions failed: my husband tried to snake the drain, I used eco-friendly drain cleaner and poured baking soda and vinegar down the drain, as my internet research had instructed me to do. All only seemed to make the problem worse. After reading all of the five star reviews on Yelp, I called Plumbing Solutions. They quoted me a reasonable price over the phone, and offered to come in about two hours. I wasn't going to be home, so we scheduled an appointment for between nine and ten the next morning.
Just after nine, the truck rolled up. Joel put on some sanitary booties, listened to the problem, took one look at my long hair and told me that it was likely a hair clog. Not only did he manage to open the drain and extract a hank of hair that was around two feet long and as thick as a horse's tail, but he taught me how to do it myself, and walked me through the process of opening up my finicky drain plug, showing me with a flashlight just how it fastened.
He was in and out of my house in less than a half hour, was polite and nice and got the job done. Five stars!
The men who did the work on our sewer line were knowledgable and very efficient. They finished the work in half the time estimated. I was especially pleased with the fact that they were able to do the work the day after I called. It wasn't an emergency, but I was very happy to have it repaired so quickly. The cost of the repair was expensive, but worth the price. I will be using this company for any future plumbing issues.
Wow! I called and they were here in 1 hour. They did the work quickly, efficiently and the price was great. I highly recommend this company.
Wow!!!! Can't say enough good about this company. I moved into a new rental home and ended up with a few plumbing issues, my land lord said to find a company on Yelp with the most 5 Star reviews, I was shocked when I found a company that had ONLY 5 Star reviews. Immediately I knew this was the company I had to go with.
When I called, I explained the two issues I was having and they told me it would most likely be a snake type of job, meaning cleaning out the pipes in the house to get rid of a clog. I asked for a price quote, and they gave me a range (depending on the complexity of the job).
Scheduling the appointment was fantastic!!! They offered same day, but due to prior commitments I couldn't. I said my first availability, and they were able to give me that time. I couldn't be happier.
Upon arrival, Mike and Leo were extremely polite and respectful!!!! They introduced themselves by name, and also said what company they were with. Being a female, I appreciated this very much.
Before starting work we took a walk through of the house and I showed and explained the problems to them. (Side note, when they are in your house, they wear the blue bootie shoe covers over their shoes).
We are in an older house and the plumbing systems are a little crazy. The job turned out to be a little harder then originally expected. They ended up trying three different methods of snaking the main line before the clog actually cleared.
I was simply impressed by their work ethic and sticking to the job to complete it, when it would have been easier to just quit and say, I don't know.
I move a lot and have dealt with more utility workers, plumbers, installers of things, and let me say Mike and Leo are simply the best that I have ever dealt with.
If you hire this company you are in great hands. Mike and Leo were not only hard workers, but kind and friendly too!!!
After noticing a hissing sound coming from our main water pipe valve that connects to the city water supply and receiving a not-so-friendly water bill, I suspected that there must be a leak somewhere. Google came in handy and gave me some basic knowledge about the possibility of the hissing sound, which meant there was a leak. We had our city water technician check out our property and he confirmed our worst nightmare. There's a leak. Aye! All I could think about was the $$$$ it'll take to repair a leak, esp one that deals with the main water pipe. We quickly found Plumbing Solutions and figured we had nothing to lose based on their stellar reviews! Our tech, Joel, was able to troubleshoot the leak and fixed it the same day. Price was reasonable as I was afraid it was going to cost more. I'm not sure what the avg cost is, but I'm thankful it wasn't more than what we paid for. Thank you so much Plumbing Solutions!
Cheri D.
07/11/2017 12:00:00 SA
Best service ever! Would definitely use this business again and will recommend to friends. They called to come earlier than scheduled, very courteous, highly knowledgeable and efficient. Not like the big corporate businesses. Thank you!
So here it is New Year's Eve ... and no hot water, arghhhhhh! Egads, did my hot water heater bite the dust? On a holiday evening? I had a 15yr old grandson in need of a shower, dishes to be done, and laundry to finish before evening festivities could begin, yikes! Yep, I panicked, lol! A quick call for help and Mike was soon here with his trusty pipe wrench and expertise. Mike told me what was happening with the hot water heater, what my options were, and what he recommended to resolve the problem.
At a very affordable fix-it charge, hot water once again flowed -- now shower is completed, dishes are done, but I'll pass on the laundry for now ....
Mike was extremely professional, knew what he was doing, and was super nice to all my grandkids. (Mike knows card tricks!!!)
Rave reviews for Mike and Plumbing Solutions! Thank you, thank you!!!
Danny S.
03/07/2017 12:00:00 SA
Great people make this a great company! Mike went above and beyond for our repairs. Incredibly professional and I trust the quality of the work done. Thanks Mike!
Oh thank you. My toilet was backing up into my tub and my landlord tried the regular stuff like Draino even a regular drain snake and nothing was working. Called them and they were here within the hour (even if it was 4pm when I called) and cleared my drain. Now water is flowing. Thank you Joel! Definitely recommend!
Wow! I was very pleased with Mike's work. He kept me posted on when he would arrive -- helpful when plumbing jobs can easily go over. He was very friendly and knowledgeable. Kept me posted on the status of the job and the costs. Very reasonable -- he even helped me order a pump on the Internet to save me money!!! And stayed over to advise me on pipe maintenance in my new house. Can't recommend highly enough!!!
I look to the yelp reviews for finding good reliable service companies and I was not disappointed with the results I received from Joel at Plumbing Solutions.
We had a water pipe leaking water through the kitchen ceiling. After a frantic phone call to Joel in the evening, he scheduled me in for the following morning. He accessed the situation and found the leak quickly, replacing the section of copper pipe creating the problem, and cleaned up the workspace. Since he was a little late arriving to my house, he adjusted his quoted estimate. I can't say how pleased I was with his workmanship and response. I hope I never have another plumbing disaster, but you can be sure that if I do, I will call Joel.
Thomas W.
09/06/2016 12:00:00 SA
These guys saved the day ! YEAH !! Usually this is a plumbing issue I can fix, after the wife clogs up the drain. However, I have too busy of a day to even attempt to unclog this pipe. I called this company and they were out to our home in literally less then 10 minutes. Probably not the normal, but it just happened that they had a no show customer, so it worked to our advantage!! All 5 stars here !!!
Plumbing Solutions was responsive and sent people the same day we called! Mark and Brian came over to fix a leaky water heater and they were fantastic! They were thorough, honest and gave a great explanation to the problem. They were also nice enough to look at some other plumbing problems that we had around the house. We will definitely recommend Plumbing Solutions to our friends and use them again! It is hard to find a company that is honest and not out to just make money but is there to help a customer! Thanks!
I needed a Plumber and was searching on Yelp.. Wanted someone local to Concord and had some good ratings. I saw Plumbing Solution, read the reviews and thought I'd give them a call. I called Joel Diaz 1st thing in the morning.. spoke to him and he said he would have someone here between Noon and 1pm. Joel showed up on time and was polite and seemed like a nice guy to be working with.
I showed him what my problem was and he was able to see and tell me what was needed to fix the problem and that he could start work right away. He did had the parts in his Van, so that was great. He seem knowledable and knew what he was doing without any hesitation to the task at hand.
So we agreed on a price and he started the work right away.
His work was very well done and quick. I was pleased with the results. So I give him a 5 Star rating..
Update: 06-28-2013
Another great service given by Mr. Joel Diaz.
Different situation with the shower handle. Mr. Diaz answered the call for plumbing service and once again never disappointed by the work provided by Joel Diaz. Early appearance, professional attitude and a quick repair. Thank you Plumbing Solutions.
Highly recommended to anyone that needs quick, professional, no run around plumbing service. I called Plumbing Solutions at 11:00 am and Mr. Diaz told me that he can accommodate my service call between 2:00 pm - 4:00pm. I told him that would be perfect knowing that I have other things to do after. That is when the great service started. Not only did he promise a time frame to be here, but he was also 15 minutes early. Yeah, I get to do more errands now since he was early. Then I told him my story of what happened. What I like about Mr. Diaz is that even tho he is a professional in the plumbing business he listened to my story and gave me an answer to my problem once I was done telling it. He didn't once act like a mister know it all. Mr. Diaz was also quick in the repair. He went down into the crawl space then came back up in less than 15 minutes. Another thing I really appreciate is that Mr. Diaz told me what the real problem was. He didn't hide the fact that it was an easy fix and charge me for a lot of money. Another thing that I liked is that Mr. Diaz puts on booties and a coverall to protect the interior of my house. Very professional.
I am in no way associated with Plumbing Solutions just to write a raving review like other companies do, but is writing a great review to what kind of service I received from Plumbing Solutions.
I highly recommend calling Plumbing Solutions for your plumbing needs. You won't be disappointed. Thank you Mr. Joel Diaz.
Alanna M.
05/06/2016 12:00:00 SA
Look no further. These guys are the best. No one likes to have plumbing issues but I'm so glad that we called Plumbing Solutions. Joel came out at the time promised and was a delight and honest and gave us very helpful suggestions. While I hope we don't have a need for a plumber anytime soon, we have no doubt who we will be calling next time we need a plumber! Thank you for the excellent service.
Quy T.
10/04/2015 12:00:00 SA
If you go through the reviews, you'll notice all of the 5 star reviews. It's true, this business really deserves it for the most part. Although mine is 5 stars too, for me, I'm giving them 4.5 stars. In almost every important way, this business is great. They answer all of their calls (and return ones that they miss), they come exactly when they say they are coming, they walk you through the process, they do good solid work, and they clean up after themselves. So what more could one want? Well, price wise, they are on the moderate to high side. Sort of a bummer. But I guess you get what you pay for. If you want to have it done right and pay a little more to make sure it is done right the first time, then this is the business for you. For me, I'll be using them again for future work.
Mike came out to clear a slow drain in the master sink. I was pleasantly surprised that he did not have to take apart the pipes, just remove the stopper. He then showed me how to use baking soda and vinegar to clear away the gunk and it opened right up. It was amazing and I was happy to know there's an alternative to harsh chemicals. He was on time, took time to educate me about ongoing maintenance and even showed me how to clean my garbage disposal. The price was reasonable and there was no attempt to oversell me on anything!
Customer S.
11/08/2013 12:00:00 SA
Joel is 100% trustworthy and professional. We had VERY clogged sewer pipe downstairs and a fear of plumbers. Joel came right up with a snake and video-inspection.
He was like Santa Claus. You have a question, - he hides inside his super organized white truck for a second and gets out an answer. It seems he has every possible tool you can imagine.
His prices are great compared to other companies.
He told a price, cleaned a pipe quickly, immediately proceeded with a camera, looked at the monitor and explained issues. That was an excellent job!
Thank you, Joel! I know how difficult it is to find someone who knows exactly what he is doing.
Noopur L.
02/12/2016 12:00:00 SA
This review is a bit overdue but I wanted to ensure I submitted it regardless. In mid-October, I came home to find water gushing down our street. Low and behold, the leak was coming from the main water pipe outside of our house. And as our luck had it, the pipe was under a big slab of concrete pretty far deep into the ground. Mike and his team saved the day! He showed up within a few hours, assessed the situation and provided a reasonable quote. He and a guy on his team came first thing the next morning - with jackhammer in hand - to repair the pipe. They spent almost the whole day fixing it. After completing the work, Mike let me know that the cost of the project would be substantially less than what he quoted me the day before. I know a lot of plumbers would have balked at a job like this, but Mike saved us in a pinch. I highly recommend Plumbing Solutions for all of your plumbing woes!
Rarely do i write reviews, but i have to give a 5 stars to Joel from Plumbing Solutions. I have a few multi-unit buildings which are always in need of some type of plumbing repair. Joel (the owner) was as professional, knowledgeable and honest they come. He showed me some simple fixes for certain things that he did not charge for. He also gave me an explanation of why certain leaks were occurring and how we can keep this from happening again. It was apparent from the first meeting, that Plumbing Solutions was going to be a good fit for all my plumbing needs. Like i wrote earlier, I rarely write reviews on Yelp and only do so when I am truly impressed. Joel has truly impressed me.
Sara H.
09/05/2013 12:00:00 SA
Wow. I'm impressed and I expected to be. I found Joel on yelp and chose him because of his reviews. He was on time, clean, friendly, gave me a direct fair quote up front. The work was done quickly and we even chatted about kids and finicky vs easy eaters. Fully enjoyed his professionalism and friendliness. I like that he wore shoe covers in the house. I will call him again if the need ever arises. Price was very fair work was quick and he was clean and on time. What more can you ask for?
J G.
08/03/2016 12:00:00 SA
Had several jobs done with Plumbing Solutions over the years.They are a top notch company. Ive only worked with Mike, and he is great. Knowledgeable and skilled. He has installed toilets; replaced a valve for our shower and also replaced a broken pressure valve. He's on time and calls before he arrives.. I highly recommend Plumbing Solutions. Mike has always been personable and professional. As much as I like Mike; I don't want to see any more plumbing problems for a while but so glad to know a good plumber iif needed. Price is reasonable as far as plumbing goes; as I had a quote initially from another company which charged even more. Choose Plumbing Solutions!!
Contacted them because they were listed as Emergency plumbing service. First called and the recording said they were closed on Friday and Saturday and open on Sunday. We hung up and within a few minutes received a call back from them. They might want to update their recording because I was already starting to dial the next company on list. The man appeared that called appeared indifferent & kind of short. Although, it was 10:23 am Saturday morning and he said they don't have anyone available until Monday. This is supposed to be an Emergency Plumbing company. Next issue, he brought up how they take payments almost immediately. He said they do not do billing. When they are finished with the job, they are to be paid. This is for a city agency. This type of policy can be difficult for cities and businesses. Not complaining in this post, just want people to be aware of the companies policies. Good luck
I had the opportunity to meet Mr. Joel Diaz, the owner of the business few hours ago due to emergency situation.Mind you, it's Saturday & I called him @ 7:30 pm when I got home & he came w/ in half hour to my rescue. My bathtub faucet upstairs was leaking & the water started seeping to my family room ceiling. My husband called me on his way to work this afternoon while I was doing my errands that he shut down the main water in our house, meaning no water @ home!!! Can't take a shower, cook or to make matter worst I can't flush the toilet. GRRRR, this can't be happening while I'm busy preparing for my Twin sons College Graduation.....I was pressed on time & I thought about of YELPING whom I can call local to help me. First thing that came-out is this Co. by the name PLUMBING SOLUTIONS w/ a five star only1 review & I trusted it. Joel is very professional w/ great customer service & w/ 15 yrs. of experience. The minute I met him I can tell he knows what's he doing. Very knowledgeable in his field w/ great expertise. He fixed the problem w/o hesitation & w/ honesty of the cost. While he was working w/ the problem we were able to converse about our family ;-) A good listener & truly a man w/ a good heart. Definitely, I highly recommend him to others. Because of one good review to his business I was able to meet a good & humble man. From now on, I'll be putting more effort to give a good reviews to every busines adventures I'm gonna encounter. A million thanx to Joel & Yelpers ;-) I'm looking forward to do more business with you (^_*) More power & God Bless ........
Patti K.
07/09/2015 12:00:00 SA
Couldn't be happier with the service. Mark was on-time, friendly, and knowledgeable. I really appreciated the quick response, thorough problem identification, and the innovative solution. I highly recommend this business. Thank you Plumbing Solutions and thank you Mark!
Scott B.
07/01/2015 12:00:00 SA
I used Plumbing Solutions today to clear a blockage in our master bath. I called at 10:30am and they had someone at my house by noon. Joel and his apprentice were very professional, clean, and efficient. They wore protective booties and made sure everything was cleanup before they left. Within 30 minutes they resolved the issue. I would recommend them to anyone with plumbing issues. Thanks Joel!
Deb B.
07/06/2016 12:00:00 SA
What a wonderful experience! We have tried two other plumbers in the past, and they are both listed on this Yelp site. When I contacted plumbing solutions through their email, they responded quickly, gave me the exact information I requested, and showed up when they said they would. Mike came out to our house today and we have ourselves a new plumber! He was courteous, informative and solved both of plumbing problems. I felt like a friend had shown up to help us out. The rates were very reasonable and he didn't leave until he was sure we were satisfied. My husband and I appreciate good customer service and Plumbing Solutions provided excellent customer service today.
Lena E.
07/02/2016 12:00:00 SA
I used Plumbing Solutions when I had a toilet fail on me. Is there anything worse? Mike was professional. He looked at the problem and gave me a written estimate, talked me through the process and lowered the price when he pulled off the toilet and actually had to replace less. You will not regret using Plumbing Solutions!
I finally learned not to renew my hone warranty based on my experiences over the past 2 years. For almost 1.5 years I've been dealing with a leak under my kitchen sink that has been fixed by at least 4 other plumbers that Fidelity Home Warranty would dispatch. The people that would show up never wore uniforms, nor wanted to put on booties over their shoes. And of course the same problem would come back in months if not weeks. After having the worst experience last month with Fidelity I decided to save the money I would have spent on the warranty to fix things as they need it. Glad I did. As Mark the plumber came over wearing not only a uniform, he had his own booties and was putting them on before I could even let him in. He isolated the problem and didn't charge me; instead he gave me a work estimate with 3 options. My faucet was the problem and why the problem would come and go; depends on where I had the handle and the nozzle as it was older, worn out, and had a lot of mineral build up. No more leak!!! And Mark is super nice and explained everything to me.
Charles S.
02/07/2017 12:00:00 SA
I requested a quote from his website and this guy never responded. Time waster.
I read the reviews here before deciding to call Plumbing Solutions. I called and Mike came came out to my elderly friends house to check out some work that he had done previously by a different plumber and it was leaking. Mike showed up on time and spend a lot of time under the house and looking at everything before he wrote the estimate. There was a big sewage leak under the house and he took pictures of everything to show to me and my friend. We settled on a reasonable price and he started the next day. He worked for hours and then he had to leave and I had an appointment the next day so he said he could come on Saturday. I was surprised and he showed up on time on Saturday morning and worked all day without a break!! He worked until it was all done and then he showed us all the work he did.My elderly friend was so pleased that Mike did even more than he thought he was going to do.
I would recommend them any day over any other plumbers!
Courtney Z.
03/01/2015 12:00:00 SA
My husband and I bought our first house 3 months ago and were not prepared to deal with the sewer backing up into our showers!! I had called our home warranty and they sent out a plumbing company that took a week to make the appointment and then didn't really give us any information. I finally got fed up and searched the reviews to find a company that had some good feedback. I came across Plumbing Solutions and decided to give them a call. They managed to get me an appointment the next day! Even though the prognosis was that a section of our main sewer line had to be replaced, I shopped around with the quote that PS gave me to do the work and found no one would even come close to matching it...plus they gave me a discount in the amount that I had paid for them to come out for the first appointment. The work was done the next day and I can once again do laundry!!!! Mike is absolutely the most awesome guy, but I really had an easy time working with the entire company either on the phone or in person. I would HIGHLY recommend these guys...save yourself the time and trouble; don't even bother trying someone else first!!!!
Julie C.
10/11/2016 12:00:00 SA
We have used Mark a few times for different projects around a few houses and he has always been great! He offers a few different options and solutions and is never pushy about picking the most expensive/intensive solution. He also always wears booties in the house which I thought was a nice touch!
Stuart R.
10/06/2016 12:00:00 SA
Got this reference from Yelp so it really works. Mike was great - it was an emergency main line leak and he came when he said and made an emergency repair. Gave me a quote to fix it permanently and said I was free to get a different quote - regardless my emergency call out is free - Of course I had Mike do the complete repair and am very pleased - he did a very professional job. He will be my go to plumber from now on. Thx Mike
Summary - I had a small leak at the main value. It was repaired to my satisfaction. Workmanship and attitude of technician were good. I had a little after job issue which was resolved by Joe, the owner. It indicated a high level of professionalism and post work service resulting in five stars. Although five starts means walking on water but I decide to increase my rating to five stars because of the follow up by Joe to make it right for me.
Details
I had a small leak in main pipe leading to house water supply close to regulator. On Friday 9/19/14 Mike came as scheduled in the morning and I showed him the leak and also asked him about replacing kitchen faucet. I asked him to continue, he went to his truck and came back saying there was an emergency that he needed to take care of (an old lady's toilet was backed up). I said OK, take care of the emergency and come back. He was back around 12:00 noon and fixed the leak. He kept his word and was promptly back at the promised time.
The work done was professional and clean and after talking to Joe, I let them come back to replace my kitchen faucet.
Came home yesterday to see water coming out from garage door. Yep, water heater leaking. Mike arrived this morning right on time and a few hours later new water heater was installed. Very knowledgeable, took the old furnace with him for disposal and no mess left behind. Mike asked me run water from upstairs tub to ensure all was in order and went over how the new furnace works--how to adjust settings and how to light the pilot. Call Plumbing Solutions! review helps others learn about great local businesses.
I was vary happy with services performed by Plumbing Solutions.
We had a non emergency situations, couple of very old hose bibs needed replacing. Although not an emergency we really wanted it done fast because our washing machine was out of commission until complete. Joel answered right away when I called, and made an exception to have Mike come out the next day to perform our work. What amazing customer service! Mike did a great job, explained his work along the way, and even gave us some unrelated pointers to keeping our plumbing in top shape to avoid future problems.
This company does great work, is prompt, and goes above and beyond the call. Their rates are also very reasonable. I will never use another plumber, thanks Plumbing Solutions!
On short notice, Joel accommodated a next-day job at my parents' home to fix some corroded cast-iron drains under our the house whose kitchen plumbing was still the original piping from 1939. He arrived punctually and crawled under the house to assess the problem. When he determined it was a two-man job, he rearranged his teams' workdays to make it possible to have Mark and Brian come out a couple hours later and do the job on the same day as the original appointment. They spent three hours in a tight crawlspace under our old house, having to dig their way in several places to get to the other side of the house where the kitchen is located. They replaced all the necessary pipes and thoroughly tested the work before leaving me with some tips on how to keep the drains clean. I appreciated their prompt, professional service, great attitude, and ability to resolve the problem before I needed to leave on a business trip. Highly recommended.
I've had a recurring issue with my plumbing due to way an addition was constructed. Called Plumbing Solutions and Mike fixed my problem and showed me a low cost maintenance solution that I can do in the future to avoid further calls. Great service.
Brittany O.
02/04/2015 12:00:00 SA
I called with what I thought (okay, was hoping) was just a tough clog. Mike did a thorough evaluation and determined that there were tree roots--yes, tree roots!-- in the pipes. I imagined that would be extremely expensive, but Mike did a couple other evaluations and determined he'd be able to take care of the problem for a reasonable price. A couple hours later, the problem was fixed and Mike was cleaning up with his own cleaning supplies! Great experience. In addition to being extremely competent and professional, Mike was also very friendly. I would highly recommend.
M S.
02/12/2016 12:00:00 SA
Called this morning and they were able to get a technician out to me same day. Mike was super friendly and knowledgable. He unclogged the kitchen drain and explained to me why it clogged, how the garbage disposal wasn't installed correctly by last owners, etc. He even took the time to show me how to put ice down it once a month so it would help it not clog. Cleaned up after himself. Even though I was his last stop on a Friday afternoon, he didn't rush through the job or make me feel like he had more important places to be. What a refreshing change from many other service-oriented businesses - I will definitely be using these guys as my go-to plumbing company!
Great service! Mike and Leo came out not once, but three times. Very professional and knowledgable about their trade. Their expert advice about facets (their respective performance quality) has likely saved my family from a possibly expensive future disappointment. Highly recommend!
Joe H.
07/06/2016 12:00:00 SA
Mike and his daughter just left our house. They were awesome. Very friendly, good work and good prices. I would recommend them to anyone.
R S.
04/08/2015 12:00:00 SA
I have just recently moved to the area and had a small leak in an outdoor pipe. Being new it was a matter of who do I trust to do a good job at a reasonable price, so I turned to Yelp. When I read the reviews on Plumbing Solutions I thought..nah this cant be true. But it was! I emailed and within 24 hours had an appointment set-up. Mark came over ( and early no less!) and fixed the problem quickly and at a reasonable price. I just found my new plumber.
I recently had a drain pipe break under my house and called a different plumbing company as well as Plumbing Solutions for quotes. Both companies sent a person out who crawled under the house inspecting the entire house plumbing including water pipes and drain pipes. Both gave me detailed bids on the work I needed performed under the house. Plumbing Solutions explained the bid, showed me pictures of the problems that should be fixed along with a minimum that needed fixed. Mike Etie and his son Brian explained everything and answered all my questions. I chose them to do the work and was sure glad I did. They started the work fixing all my plumbing problems. They placed work tarps around the crawl space to contain the dirt and mud and wore booties while in the house. After working all day to fix the problems (and surprises along the way they found) they left everything clean, explained everything that was done and why it needed done and again asked if I had any questions.
Bottom line they were very friendly, efficient, best price and performed quality work. The next time I have plumbing problems I will be calling Plumbing Solutions and requesting Mike and Brian - they were fantastic.
Matt M.
12/07/2015 12:00:00 SA
Amazing, top to bottom. I had a water heater leak on a Sunday. I called and got a live person who set up an appointment the next morning. Mike and Leo came out on-time, and inside of a couple hours not only had the whole unit replaced but even walked me through a few minor plumbing issues elsewhere in the house so I could handle them next time. They took the time to properly set things up, install everything correctly, and test it all out. They will absolutely be my plumbers from now on. Honestly one of the best customer service experiences I've had in a long long time.
I totally agree with all the other 5 star ratings these guys have had, they are BRILLIANT - will use them for any plumbing work in the future without question!
I have just moved into a new house and there was a leak disclosed that I knew I had to get fixed. I tried four times to contact the plumber who had done the estimate for the previous owners and they didn't bother to return a single one of my calls - having now seen their reviews on Yelp (terrible), I'm now glad they didn't and I was forced to look elsewhere, especially as they had lied about the extent of the work required!
Mark came round to assess the situation and spent half an hour under the house figuring out what was going on. He then came back today as arranged to fix it, was super efficient and explained everything to me, even taking before and after pictures so I could see what was going on. He must have spent two hours in the crawlspace and just took it all in his stride - still smiling when he came out!
These guys go above and beyond - as I've been in the house less than a week he also took me outside to make sure I knew exactly where and how to turn off the water and gas in an emergency, very thoughtful.
Can't recommend this company highly enough!
Sarah
OK, so I won't normally go out of my way to extend such high praise. But today Joel and his assistant came for some repair work, and I just had to comment on their high level of professionalism and high-quality work. They are more than fair, and you get the sense that this is the type of company where customer service is the top priority, and it shows. I am sure there are other outstanding plumbing companies out there, but I have found at least one of them with Plumbing Solutions.
P M.
03/11/2016 12:00:00 SA
Had a terrific experience with Mark from Plumbing Solutions! Came promptly, provided several estimates for various fixes and went to work tirelessly to get the job done. He was delightful and thorough. There was a glitch or two but Mark responded and made the adjustments graciously and quickly. Great plumber and one I will definitely call on again! Thank you Mark and Plumbing Solutions!
Mark showed up promptly to reinstall our toilet after a remodel. He was very friendly, got the job done quickly and effectively. Also took the time to talk with me about other plumbing questions and issues. I would definitely call Plumbing Solutions again!
Make Plumbing Solutions your very first call. Failing water heater promoted my 2nd call. Several other 5 star rated plumbers returned my calls quickly. Some could schedule an initial diagnostic, just as Mike did. All other plumbers, understandably, charge their time (rates ranged from $135 - $160); I think they should rightfully be compensated. Mike came out, patched the water heater so I could safely take a shower for the next day until he could replace it. He refused to accept any payment for his time and material - said it wasn't much. Cost for complete new water heater install, including off haul of old (ancient) one will be less than what others quoted. This is a firm that is honest and bills what is fair and right. Mike and his team literally expect perfection from themselves and they deliver perfection.
Pat K.
09/08/2014 12:00:00 SA
This past Friday I noticed my hot water heater was leaking. I had been through this before and wanted it taken care of quick. I called Plumbing Solutions, and about 10 minutes later Mike arrived. He was extremely nice to me, because I had already had a bad morning. He waited for my husband to come home so we could make a decision on moving forward, or another estimate. We went with Plumbing Solutions, their prices are competitive. However, the customer service there's no comparison. I am happy to recommend Plumbing Solutions in the future. Keep up that excellent customer services guys, and thank you!
Esther T.
02/05/2016 12:00:00 SA
There's no zero STAR here, and I wish I would give them negatives star. After reading all the great review this morning and I request a quote in the morning at 7:45AM which said respond in ONE hour but never did. I just call them now and the guy said we are all book until MONDAY; I am sure I need to take my business else where.
Mary W.
01/12/2015 12:00:00 SA
Our garbage disposal was on the fritz - right around the holidays. Mike came out same day - was on time (actually early) and fixed it within 5 minutes and showed me how to maintain it going forward so I can keep it healthy. That's impressive! No up-selling, no selling me something I didn't need. Quick, efficient and helpful. I'll definitely use them when a plumbing issue again, but guessing it won't be the garbage disposal. Thanks again Mike!
I suddenly developed a leaky kitchen faucet which was spilling onto my hardwood floors and also, a constant drip in the plumbing of the utility sink in the garage. I've been waiting all week for a call back from a plumber who promised he would get back to me. He never called. Today, two days before Christmas with the prospect of lots of company coming for Christmas Eve and Christmas Day I was feeling a little desperate. I did some research on Yelp and came upon Plumbing Solutions, saw their great reviews and gave them a call. Mike and Leo showed up about two hours later, assessed the situation and fixed both problems. I now have a new, solid and functional faucet as well as a dry garage floor. I feel that they went beyond the call of duty to help me out and also gave me some great tips on how to keep the plumbing in good shape.
I wish I could give Mike 6 stars since the service was amazing. I had called last night since my shower valve had broken, forcing us to turn off the water supply. Instead of knocking down the walls to get to it, Mike went through the extra effort to remove it from the tight opening and capped the hot and cold water supply since we were going to remodel in the near future anyways. The work was done quickly and professionally. Before he left, he made sure the pipe was sealed and the leak was definitely fixed. He also gave us a bunch of information on how to prevent plumbing problems in the future, as well as tips for our future remodel. I will be calling Plumbing Solutions for all my future plumbing needs as well as referring them to friends.
Zac R.
12/10/2015 12:00:00 SA
These guys were great. Responsive, fair price, and fixed the problem. We had a faucet handle leak and they took care of everything without any issues.
Michael R.
06/03/2014 12:00:00 SA
We had a great experience with Plumbing Solutions. They responded quickly to our concern - a pipe had burst in an old house that we recently purchased and we wanted to create a diagram of the drainage/sewage system of the property to help us decide what to do. We were able to cap the leak ourselves, so Joel came out the next day (exactly at the agreed time) and did a camera study of the sewage system of the property (in retrospect we should have done this before we bought the house). He showed us through his monitor what he was seeing (he runs a snake with a micro camera on the tip through the pipes from the clean outs), told us clearly of potential problems, helped us create a map. He was very patient and clear throughout the whole visit. He didn't try to alarm us or upsell any services. He stayed with his quoted price for the camera study ($225), and even did the same service on a guest house on the property for no extra charge. An extremely professional, polite service (Joel often said yes, sir and yes, ma'am as he answered our questions), above and beyond what we had come to expect with many contractors. Just a great experience. Highly recommended!
Jon W.
06/04/2015 12:00:00 SA
Highly recommend. Same day service, great rates and Mike is an extremely nice guy. They educate you on the issue and help you understand how to prevent future problems from occurring.
Steve L.
02/08/2015 12:00:00 SA
Plumbing Solutions was awesome. Our water heater sprung a fatal leak on a Friday evening. We called Plumbing Solutions based on the Yelp reviews. They set up an appointment for Saturday morning. After they arrived, they laid out a few options and we had a new water heater by noon. Great work!
Jonathan K.
02/10/2014 12:00:00 SA
Arrival: prompt would be an understatement, almost immediate. Do they use magic carpets?
Service: hassle-free, no gimmicks, professional. And did I mention prompt?
Technician: Mike was friendly and personable, and he's a baseball fan - what's not to like?
And did I mention he was there just moments after I got off the phone with the office?
We are in the middle of an escrow. Our seller said his plumber already looked at the sewer lateral and cleared all the depris and fixed all necessary pipes. We wanted a second opinion. Joel at Plumbing Solutions was scheduled to meet me at a set time; however, due to his busy schedule, we eventually had to cancel. Then he calls me today and left a message explaining that he went to the property anyways and completed an inspection of the sewer lateral. He was able to provide us with valuable information. And most importantly, his customer service was impeccable: he did not charge us a cent for the inspection. Now that is customer service. He could not make the original meeting, went to the property on his own, did the inspection free of charge!
I had a good experience today with Mike from Plumbing Solutions. He arrived on time, was extremely polite and friendly, and took care of the problem (main drain clogged by roots). He was thorough and very professional, and explained every step of the procedure, which restored flow to sewer lateral, his words. I will remember that for about 10 minutes and then refer to it as unclogging the drain. He also provided a video inspection to help determine the point where the problem originated. I highly recommend Mike and Plumbing Solutions.
These guys are the best. We had them for 2 separate repairs. A new gas line installation and a replacement of a 50' severely rusted out waste line pipe. The work was perfect. They are not afraid to crawl under your house either. They are stand-up guys and very friendly as well. I only use them. Ask for Mark or Mike.
To begin, I never write yelp reviews, but I had such a great experience with Plumbing Solutions that I felt it was necessary. I called them yesterday and asked if anyone was available to come out today and they gave me a time frame between 10am-noon. Joel arrived within that time frame at 11:30, introduced himself and confirmed that the information he had on the problem was correct. Before entering he put boot covers on to ensure that he kept my home clean. Upon seeing the problem he explained the options available to fix the drain that was clogged and that he would try the least expensive method first, and if that did not work he would let me know and we would move onto the second option. This business is clearly honest, punctual, knowledgeable, and absolutely respects their customers. I would absolutely recommend Plumbing Solutions (especially for those in the Concord area looking to support their local businesses).
Best price, great service, on time, and very professional. Will recommend this company
Melinda E.
07/03/2014 12:00:00 SA
Yes, Plumbing Solutions actually is my new favorite plumber! I found them on Yelp and chose them because of all the 5-star ratings - which they totally lived up to. Mike not only unclogged the bathroom drain but gave me a lesson in how to easily prevent a clog in the first place. He was friendly and professional. He was on time, did the job quickly and thoroughly, and the price was incredibly low. I highly recommend Plumbing Solutions.
This company is amazing! I was so worried about calling a plumber to fix the piping underneath my house and having to pay an arm and a leg to fix it! I've heard of other plumbers giving out ball park numbers and that scares me! Not Mike, he gave us the quote and told us a flat rate and came back the next day and got the job done in a few hours! I was appreciative that he explained to me what was going on under the house (since I wasn't going into the crawl space!!) and told me exactly what they needed to do. He came by a few days later just to make sure everything was working well for us, and to talk about some other options for our house, and even fixed a small plumbing problem on the spot! I figured he would have to come back and do it but he had the parts ready to go! We will always use Mike and his company from now on, and will always recommend them to friends and family! Thanks Mike!
Al B.
12/07/2015 12:00:00 SA
I called, they answered, he's coming today... OK he came early, gave me the price, did the job, Got a nice new water heater, took my leaky one away, I'm very happy. Thanks
Courteous and professional. Most importantly honest. They charge a flat fee unlike other plumbing companies that charge hourly so no surprises. My shower faucet was rusted inside a pipe so I was concerned that a fix could involve cutting a wall behind the valves but Mike took time to investigate and fixed the leaky faucet before the dinner time . I highly recommend plumbing solutions.
This was one of the smoothest and most hassle-free home repair experiences we have had. We have not had good luck in the past with the repair people sent by our home warranty company, so I looked on Yelp and called top-rated Plumbing Solutions. Mike is one of the most honest, professional, and forthright people we have ever worked with, and he and Tavi and Joel did a fast and thorough job of diagnosing a toilet leak and fixing it, and explaining the next steps we would need to take with HVAC repair and carpentry to repair the damage that the leak had caused. Most amazing of all, they arrived to do the job within an hour of my call. Mike and the team from Plumbing Solutions are our new go-to friends for any plumbing issues in the future.
Recently, we needed some plumbing help with our house. We found Plumbing Solutions here on Yelp and the reviews are right on. This is one great company. Mike was the one that worked with us most of the time. He is super helpful and incredibly nice. He has great advice and expertise and was able to help us solve several problems. His customer service is top notch. He really could teach other companies about customer service!! We were so incredibly impressed and he really was so nice to work with. Joel came out on a two-person project and he was very professional and nice too. We highly recommend Plumbing Solutions and if any of our friends need this kind of service, this is the contact we'll be giving them!
Excellent service and extremely knowledgeable. Had a major underground leak and was able to locate and offer solution. Mike arrived on time, was very thorough, professional and friendly! Shared his 30 plus years of experience with me and learned a lot from him about my own home's water and plumbing system. Thank you!
Though a bit late for our appointment, which can understandably happen in this industry, Mike made up for it in friendliness, workmanship and quick work. Prices are very reasonable. Our sinks are running smoothly, and much cleaner than our preschoolers had left them! :) Thanks, Mike! Great job!!!
Alexandra M.
03/06/2014 12:00:00 SA
I'm very pleased with the service I received from Plumbing Solutions today. I called them this morning about a broken water line going to my outdoor kitchen and they were able to come out within about 90 minutes. The plumber was very polite and made the repair quickly and professionally for a reasonable price. I'm happy with the work and will certainly call this company next time I need a plumber.
Had an issue where the toilet started to slide around on the floor and appeared that one of the bolts holding it down broke. Wasn't sure what to do, and looked on yelp to find a highly rated plumbing company in the concord area. Lo and behold, Plumbing Solutions comes up. Figure with all the great ratings, might as well try them. Not only did they come same day, I got to work with Mike. Mike is a great guy, great personality, and was more than willing to answer any and all questions I had (including ones I hadn't thought to ask). When you are dealing with a toilet problem and what resides underneath the toilet (the wax seal, the flange, and whatever else lurks there) it could be any number of problems to deal with and possibly replace. Mike made the best of the situation and secured the toilet without having to do expensive replacements for no reason. He explained everything as he went so that I understood what was happening and the reason for it. He even helped me out with a slow draining sink and explained why using liquid solvents are terrible for the longevity of the pipes. (nice info to have!)
All in all, Mike was excellent at his job. He executed the task at hand with all the efficiency his experience empowered him with. He was personable, funny and was respectful of our home. Truly glad I was able to be helped out by Mike today! Thanks again! Will definitely look you up in the future if we have any more issues.
I would recommend this company for the customer service and craftsmanship. Will use again in the future. I was looking for plumbing company but now I have found one to stay.
I used Plumbing for the 1st time last week. Mike came early (after calling to confirm). He was polite, friendly, and professional. There were a couple of glitches which he handled perfectly and my cost was the original estimate. I will use them again next time. He went above and beyond.
I called plumbing solutions for a couple minor household jobs. They answered the phone after a couple of rings and I never had to play phone tag, which is rare with contractors/plumbers/electricians who spend a lot of time in the field. Joel arrived early and promptly assessed what tools and parts he needed. He also was able to provide a price along with a pricing sheet. The pricing was a little different than what I am used to - by number and type of repairs rather than parts and labor, but the itemized price list at least keeps it consistent. I was able to test and confirm the dishwasher and shower before he left.
My waterline developed a leak. I gave Mr. Joel Diaz a call and he was able to come to my house within an 1 1/2 hours. He determined that there was a slow leak between the meter and the house. Because there is extensive landscaping, a brick wall and concrete patio covering the pipe, replacing the entire line would be very expensive. He gave me the name of a company that can electronically locate the exact location of the leak. He was very friendly and professional and did not charge a fee for his expertise. Thanks you Plumbing Solutions - Happy Holidays.
They said they would be out between 1 and 3 and got here at 12:45. Mike was very nice and I felt comfortable with him in my home even with my young son asleep on the couch and my husband not home. He was very professional and helpful in explaining everything that he did before he did it. Will definately be using plumbing solutions from now on!!
Malia T.
12/05/2013 12:00:00 SA
Very satisfied with this company. Sam came to work on our eichler home because our pipes burst on our roof. He came over right away and worked really fast to fix our pipes. I've called different plumbers and this company has better prices and gets the job done properly. I definently recommend them and will be calling them again for their wonderful service. Thank you!!!!
Valerie C.
03/05/2015 12:00:00 SA
Mike is the best! he really cares and is on time and honest. He doesnt leave til he has triple checked to make sure its right. We had a leak from the toilet that went down to the downstairs kitchen, and he is coming back after the water damage people come to make sure there is nothing else wrong before they redo the ceiling. I couldnt be more happy with him or confident in his work, Like i said he is the best! very happy,
David K.
03/04/2015 12:00:00 SA
I must admit some skepticism with all the 5 star yelp ratings but the folks I first talked with were so responsive and helpful. Wow, was I glad that I followed through! Timely scheduling, early start, total clean up, sparkling job, and fair price. Needed to replace old galvanized iron pipe drains, Mark was patient, explanatory, and very efficient. Joel dropped by for some finishing help and, then, off they went ahead of schedule. Plumbing Solutions is my go to company now and it's hard to imagine a more comfortable group to work with.
Mike has been to our place twice now since we've owned it and has always been honest, reliable, professional, friendly and fairly priced. Customer service is beyond 5 stars as he always explains what's wrong, what needs to be done and talks us through the whole thing. Truly, a great guy who can fix anything!
Amazing! My kitchen garbage disposal suddenly stopped working. I tried the usual plug, reset switch etc... I finally called Joel on Sunday morning. He said he could tell me over the phone what to do if I wanted. I said of course! Joel told me what to look at and a minute later everything was working. What professional gets a call and then SAVES you money by telling you what to do yourself! Amazing! Will definitely use in the future if needed for other work. Seems like a great guy!
Mary B.
02/08/2017 12:00:00 SA
MARK came out to look at our loose toilet for their $35 basic charge. He just shook the loose toilet and said that he would have to pull it to see if the closet bolts were broken and no longer attached to the flange. He was going to charge around $150 to do this. We said that we would therefore buy a new replacement toilet (just our preference to switch brands) and call him back to do all the work. Well, we have been using our upstairs toilet until we had time to go buy the new toilet. Meanwhile we read online how easy it was to install a new toilet. Online, one was shown how to tighten the bolts. Well, my husband went and did this on the old toilet and found out that is all that was needed to be done to secure the toilet back to the floor. NO NEED to pull the toilet1 Mark had not even tried to tighten the toilet but said that it needed to be pulled to check out the problem!! Of course, we would have not been watching him pull the toilet so we would not have known what was being done. We feel that Mark tried to take advantage of us!! Tightening the bolts would have not made him any money!! We say to avoid these guys!!
This is the first time that I have used Yelp to find someone to work on my House. I read a lot of reveiws and decided to get estimates from 2 different companies. The first company came out on time and told me my job would take 8 hours and he could have someone come out and do it the next day. He gave me a ridiculos price and left. Mr Joel Diaz of Plumbing Solutions was the next to come. What a difference, this guy deserves 6 stars.. He told me exactly what was needed to be done, he gave me a price and then said that once he opened up the concrete if the pipe was broken inside also, what the extra cost would be. Luckily the pipe inside was not broken, so no extra charge. Mr Diaz was very honest, did exactly what he said he would do,and He was professional and did the job in about 1 and 1/2 hours. I guess I should have said in the beginning I had a cracked pipe which has been leaking for Who knows how long. After He finished the job, Mr Diaz instructed me to call the water company and the Water Company is now going to refund a good portion of my bill therefore I wont have to pay for the water lost due to this leaky pipe.
5 STARS FOR JOEL DIAZ and PLUMBING SOLUTIONS
I have a rental property that had an emergency back-up . I looked on Yelp to find a local plumber that was available not only on a Sunday, but Father's Day. I called Plumbing Solutions and spoke with Joel. He was friendly and professional and was out to the house within 1 hour. Problem solved! I will definitely call them again for any plumbing issues.
I called out Plumbing Solutions for an inspection of my old original ceramic sewer lateral. I knew there were some offsets from when I had it inspected over a year ago, but figured it was time to see if it needs to be replaced. Joel was very accommodating and came out on Saturday morning and showed up right on time. He inspected the line and clearly laid out the options with me to have it replaced. He is honest, upfront and knowledgable, and I believe his prices to be fair. Sounds like they can address pretty much anything with a quick turnaround time; I will definitely consider them when it comes time to replace the line.
We called Plumbing Solutions based on their great yelp reviews and they did not disappoint. Mike rang me to let me know he was on his way and was actually coming earlier than expected. He came out, was extremely pleasant, thorough and diagnosed that there was no problem whatsoever, it was just that we had not been flushing our low profile toilets correctly. he was honest, and professional! Cannot say enough great things about this company. I will definitely call them again!
Joan A.
07/02/2015 12:00:00 SA
Late one night about a week ago, my toilet stopped up! I had no idea who to call so I went to Yelp and started reading reviews. Plumbing Solutions jumped out so I contacted them early the next morning and practically begged for assistance. Joel and his assistant showed up much earlier than the window I was given due to a cancellation. They were both very professional, gave me a price which took longer than I think they anticipated, and charged me the quoted price! Frankly, I was surprised it wasn't higher. Joel was really great. They both wore booties, which I appreciated, and he knew what caused the blockage right away. I'm grateful, pleased, impressed and thankful. They turned what I anticipated to be a half day job costing a lot more into something manageable for this retiree. Thanks again, guys. I'll keep the number handy and recommend you if someone asks . BTW, it was caused by disposable wipes. You might not want to throw those in the bowl.
I was looking for a plumber in Martinez, CA to test and attach an existing gas line to our Spa heater. This was not an emergency but Bryan was dispatched to our house the same day and arrived exactly on time. He had the tools to test the gas line and found that it didn't sustain pressure. We agreed that the old pipe should be abandoned and install a new line in from the gas meter. The estimate was in the ballpark I expected and the following day Bryan was at work on the job. He pointed out to me how the fittings and workmanship on the old pipe was not done properly to say the least. Bryan had to dig a trench across the yard and when he was finished I couldn't tell that the landscaping in the front yard was even disrupted. We had a county inspector review the installation of the pipe. This job took 2.5 days and each day Bryan gave me an update on his progress. Great job, on budget and on time. Based on this experience Plumbing Solutions will be my first call when I need plumbing help.
This company is awesome! I needed three things done: my bathroom sink was draining very slowly,my bathtub was losing water after running the bath, and my toilet wasn't flushing properly. Mike was able to come out 20 minutes from when I called. He was knowledgeable, professional and even let my 7 year old son be his helper by passing him the things he needed. Mike didn't charge for the first two problems so I only had to pay for the toilet! Everything was fixed properly in a jiffy. He also gave me a card for 75.00 off the next repair. I couldn't be happier!
Contacted Plumbing Solutions for water leak detection. They arrived promptly the next day! Mark was professional and courteous. He spent an hour checking the inside and outside of the house for possible leaks using all equipment on hand. After an hour, he concluded the leak was outside but due to our pvc pipes, although he had a general idea of where the leak may be, his equipment was unable to pinpoint the exact location. Therefore, he didn't charge us for the work and referred us to another company. That's why I am giving them 5 stars and will refer them to all our neighbors!
Mike is fantastic! Super friendly, courteous, knowledgeable and efficient. He came out to see if we had a leak or not (we had no evidence of a leak but were suspicious that we might). He invited me along in his troubleshooting process so I would know what he was doing and learn how to troubleshoot this kind of issue myself in the future. He even drew me a map of how the water comes into my house from the street, where it goes and how the pipes are vented out of the house. After his assessment proved we had no leak and the smell in our bathroom could easily be fixed by running the water in the shower on occasion, he asked is there was anything else he could do. He answered some other plumbing related questions we had and even gave me some good tips on very easy maintenance steps I can take on a regular basis to keep my sinks from clogging (i.e. so I won't need to pay him to come fix it) and keep my garbage disposal running smoothly. He didn't need to take the extra time to save me money in the future, but he did. He even asked me to let my Great Dane in so he could meet her and then asked if I had any treats he could give her. If I wasn't already sold on Mike, that sure did it! Great guy all around and he will be my plumber in the future without a doubt!
R H.
10/02/2014 12:00:00 SA
Amazing service from Plumbing Solutions. They came on time and solved our plumbing issues immediately. Mike was professional, took the time to explain everything and also gave us additional maintenance tips on how to keep our sink drains clean. Definitely a 5 Star business in customer service. We will definitely call them again if we ever have plumbing issues in the future.
I'll give Joel and his pardner, Jose. 10 stars! I had a severe drainage backup problem in both my bathrooms. Called Plumbing Solutions at nine in morning, Joel answered and said they could be there between 10 and twelve. I did my best to describe the problem in layman's terms and said I didn't consider it an emergency. They arrived a few minutes after ten. I had a couple of other little tasks I hoped they could also fix. Before they did any assessing of the problem, Joel gave me an estimate of the cost, including replacement of some outside faucet leaks. The interior drain problem turned out to be a bit more serious than originally thought and more time was needed to fix the problem which was accomplished successfully. I expected to pay more than the original estimate but I didn't have to. Joel and Jose are excellent craftsmen and they were a real pleasure to deal with: pleasant, knowledgeable, and extremely respectful of my home. Did I say ten stars? Make it 20.
Shari R.
10/01/2015 12:00:00 SA
My water heater started leaking and needed to be replaced. So, the first guy I called gave me a $2250 estimate (obviously thought I was a moron! - he then turned around and knocked $500 off the estimate when I balked - totally NOT a person I want to deal with). So I turned to Yelp to find another company. I have to say I have never seen a 5-star review for a plumbing company (and my contractor told me there's no such thing as a good plumber). But I decided to give Plumbing Solutions a try. Within an hour Mike and his assistant showed up to assess the problem. He evaluated what needed to be replaced (which was considerable because the unit was 21 years old - rusted out valves, new flex pipes, etc.) explained everything clearly and patiently without expecting less of me because I am a woman (and then he gave me an estimate that was full $1,000 less than the first). It only took about 2 hours from estimate to finish, the new unit up and running, the area clean and presentable & I have every confidence the work was done correctly. I guess there is such a thing as a good plumber. I am very happy that I found Plumbing Solutions. They will be on my referral list from now on.
Joel came out at my request to diagnose a leak that left my carpet soaking wet. His replies were prompt and he arrived when he said he would. What I liked first about Joel was that he patiently listened to me explain the chain of events that contributed to the current situation ........ he never once cut me short or put me off. He looked over the situation and the areas affected, and came to a diagnosis quite quickly ......... he then prepared an estimate in about ten minutes, including some options I could do myself if I had the time and wanted to save some money. We also talked about shower (the problem) replacement and what further options I might look into, including coordinating with a tiler for drainage connection peace of mind - which is what I would want before having to remove another shower in the future due to drainage issues. I left our meeting feeling very pleased with Joel's professionalism, courtesy, and recommendations. Five out of five stars.
Cathy C.
04/03/2015 12:00:00 SA
What great service! I called to find a plumber this past Tues for a specific time window I needed on Thurs morning. I know, just the opposite of most service appts where they give the window they can be there. The job was to replace the valve on our refridgerator ice maker. We are having a hardwood floors refinished and leak was discovered when moving the refridgerator outside. The floor guys wanted the repair to happen after the 2nd coat and before the 3rd coat.....thus the need for a plumber in this specific time slot on Thurs morning. I called several plumbers who naturally could not come during this time. However, when I called Plumbing Solutions at around 7-8pm, I fully expected to have to leave a msg, when Mike answered. He was very helpful. Advised what I needed and said he could put me on the calendar for Thurs morning betw 9-10. Joel arrived at 9am and got to work immediately. He even had shoe covers to protect the floor! Valve replaced and souldered on in 20 minutes. All at a very fair price. They will be my go to plumbers for now on!!!
Highly highly recommend this company. Mike helped us with our first huge leak, and advised us very well along the way. Suggested we start a home claim, which we hadn't even considered. This was excellent advice. He also hesitated to rip open our wall, where the water was coming from in our bathroom, as he knew there might be a chance of asbestos since our house was built in the 60s. We hadn't thought of that either. Sure enough, the test proved we had significant asbestos and mold. All cleaned up and covered by insurance. MIke could have just gone in and fixed this pipe, but he expressed concern about opening the wall up and exposing us all. I've checked with many friends/family and many of them have NOT had plumbers ask this very important question before tearing open walls to fix pipes. When was your house built? He also was very fair and honest regarding the pricing. My husband and I and my civil engineer father all thought this man did excellent work, had enormous integrity, and was very experienced and knowledgeable. We had to call them a second time for a different leak and after a different guy came out (I think Mark, I forget!) who also kindly explained our problem, came out immediately....and after all his work digging up our leak in our back yard this time, my husband changed his mind and decided he would fix it. This guy wasn't annoyed at all and didn't charge us anything! I'm so impressed by this company. I highly recommend. Honest and professional and knowledgeable!
Steve P.
06/03/2014 12:00:00 SA
Joel and Mike are the best! Originally, I called Joel and asked that he replace two bathroom faucets and the kitchen faucet. He went out and picked out faucets that matched the surrounding decor. When the job was done, all fixtures worked and looked great. We also had a hot water pressure problem that I had forgotten to ask Joel about, so I called again and Mike came out to assess the situation. Another plumbing co. had suggested that the problem was likely the 1/2 copper pipe that was used for the hot water and that we might need to re-pipe the house. Mike did a few pressure tests and found that there were two problems. One was the pressure regulator outside the house. The pressure was too high and couldn't be adjusted to regulate the water pressure. The other problem was the water heater, which was around 7 or 8 years old. The heater was plugged up inside and wouldn't allow much water to pass through it. Just to test it, Mike completely bypassed the water heater and we had awesome water pressure all through the house. Joel came over and together, they replaced the pressure regulator and water heater. We now have fabulous water pressure all through the house even though the water pressure is set very low now. These guys are very good and should be on the top of your plumbing installation and repair list!
This is as good as it gets. It's stressful when plumbing problems occur, as we all know. It's even worse when big money is potentially on the line. I had a plumber come out and then suggest that I had serious problems in my main line. I knew that was going to be a lot of money. I worried for days and then called Plumbing Solutions. They set a two hour window, came out on time, knew exactly what to do to sort things out. It's such a relief when someone is competent and doesn't try and take advantage, particularly when they know you know nothing. Mike is great. He's a salt of the earth kind of guy, solid in his skill set, friendly, professional, kind to my daughter and pets. His fees are more than reasonable. Not only did he tell me the prior guy was wrong, but he educated me about plumbing concerns. What I liked most is that he was clear about what the costs would be and asked in advance if I wanted to proceed and explained the options. (I just can't stand it when they don't do that and at the end I owe a lot of money and never agreed to it.) I'll definitely call this company again!
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