Description
Plumbing Care, Inc. is the leader in tankless technology and the premier plumbing company on the Bay Area. We have 2 departments - servicing both residential and commercial customers. Our goal is to make us your go to plumbing company with as simple and streamlined process as possible. We take all the work out of any plumbing issue for you. We will verify warranties and can service and product installed from water heaters to gas lines to repipes. Give us a call today.
HISTORY
Established in 2012.
Plumbing Care, Inc. was established in 2012. Typical of most businesses Plumbing Care started out with 1 person which developed into a full team of more than 25 field technicians and office personnel to meet the growing customer demand for both residential and commercial departments. We pride ourselves in guaranteeing the excellent customer service. It’s our business to make you happy.
ABOUT BUSINESS OWNER
Rupa came to Plumbing Care, Inc. with 8 years of managerial experience in the homeowners insurance industry. This has helped her utilize her skills in providing the customer with the most economical and educated option on plumbing needs. She’s a quick thinker and fast actor. She makes it her goal to maintain a 100% level of satisfaction for each interaction you have with any member of our team.
SERVICES
Emergency Services, Water Heater Repair, Toilet Repair, Bathtub & Shower Repair, Electric Water Heater Inst…, Faucet Installation, Sink Repair, Pipe Installation, Drain Installation , Gas Water Heater Installat… , Water Softener Installatio… , Backflow Services, Garbage Disposal Installation, Gas Water Heater Repair, Hot Water Recirculation Pump Repair, Reverse Osmosis System Repair, Sump Pump Repair, Water Filtration System Repair, Water Purification System Installation, Sewer Services, Water Heater Installation, Pipe Repair, Drain Cleaning, Faucet Repair, Tankless Water Heater Inst…, Gas Line Services, Toilet Installation, Sink Installation, Electric Water Heater Repa… , Tankless Water Heater Repa… , Water Filter Services , Bathtub & Shower Installation, Garbage Disposal Repair, Hot Water Recirculation Pump Installat…, Reverse Osmosis System Installation, Sump Pump Installation, Water Filtration System Installation, Water Heater Leak Repair, Leak Detection, ,
Reviews
Be sure and ask for Andrew. He's a really good plumber and a geed communicator. He was efficient and knew what he was doing. I wouldn't hesitate to ask for him, should we have another plumbing issue.
We had a leak from our rental leading to the water meter by the curb. Bill came and gave us an estimate, and was able to start work that same evening. Instead of digging up my front yard, they proposed a much smarter alternative of a trenchless method. Bill and Keith started around 6, and by 9, they were ready to test it, but something was jamming the flow from the water meter to the house. Bill called for back up and the team figured out there was a twist in the pipe that was blocking the flow. I was about to call it a night and would be ok if they wanted to come back out the next morning, but they were such troopers and powered through all the way to 11. They did a great job, and I really appreciate their grit to see it through and not have me come out again. 10 out of 10 would recommend.
Excellent service by Plumbing Care. Our tankless water heater was malfunctioning. We received prompt same day service and the issues were resolved. Our technician was Hristo. He was very professional, courteous and knowledgeable. Very satisfied with the work Hristo performed.
Bradley J.
10/12/2022 12:00:00 SA
Removed two old, water-wasting toilets and installed two new, dual-flush, low-volume toilets. They even helped my next door neighbor with a minor problem.
Very responsive and professional, both in the front office and the two gentlemen who did the work. Competitively priced and not only on time, but did the job a day early. I've already engaged them for another job at another location. Anatoliy and Mario are great.
We had been dealing with a clogged kitchen sink drain and along with everything else that's been going on we were feeling a bit overwhelmed. After checking out some of Plumbing Care's Yelp reviews we decided to give them a call and got a good feeling right from the start. They were able to send somebody out within about an hour. After determining what the actual issues were and deciding on costs - Dimitri had everything buttoned down in a timely fashion. He was a total professional and easy to deal with, an asset to this business. Would not hesitate to call Plumbing Care in the future and highly recommend them.
steven f.
11/02/2021 12:00:00 SA
You don't need to be a plumber to know you're not getting hot water without waiting forever and pouring cold water down the drain in the midst of a drought just because your recirculation system is broken. But you sure need Plumbing Care Inc. and Mitko to come and fix it. So nice to get a service person who knows what they're doing.
We were so impressed with Plumbing Care . They were quick to respond to an emergency we encountered over the weekend. Service tech Alvictor's repair to our damaged pipes and faucet was beyond our expectations. I would highly recommend this company and Alvictor. We are grateful.
Leah H.
02/09/2022 12:00:00 SA
We've used Plumbing Care Inc twice now and have been really impressed with their service. They were able to schedule a technician to come quickly (either the same day or next day, and these were not emergency repairs). Both times the technician arrived on time, was knowledgeable, helpful, fixed our issues and carefully explained what had been done.
Kali L.
10/08/2019 12:00:00 SA
I cannot say enough good things about Plumbing Care! They could have charged me a full price to repair, replace my garbage disposal. Instead, they trained me on how to fix it! And it was indeed was a very simple fix.
One of the best serviceman I have worked with, He could have charged me way more. Instead, Martin gave me a very good deal and was immediate in fixing my shower which was broken. Will go to them any time if needed.
Christo was fantastic in fixing my water heater; one of the best experiences I've had with an emergency repair service. He was super communicative, efficient, thoughtful and helped explain everything about what went wrong. I'd highly recommend him and Plumbing Care to anyone.
Mitko, tech from Plumbing Care solved our leaking problem with the instant hot water faucet by installing / replacing the existing valve with a three stop valve to the cold water inlet under the kitchen sink. Now we can stop the water to the leaking faucet and replacing the faucet in the near future. Mitko did a wonderful job. Thank you!
Demitri was great! He diagnosed my problem and gave me recommendations to resolve my issue. He had us back in business in a couple hours and made suggestions for future improvements. I had a faulty pressure regulator and defective water softener system. He tested pressure to home, before and after. He also called me to check in when he had to go to several warehouses to retrieve new part. He was knowledgeable and polite, pleasure to work with. I am delighted to have my plumbing problem solved. Great experience all around, highly recommend!
Loved that they showed up an hour earlier than expected and more importantly, thankful they could come out the same day as requested. Given Covid-19, they took necessary safety precautions (masks, gloves and shoe covers). Alvictor and colleague had excellent Customer service, very personable, and extremely knowledgeable. They were able to take an emergency situation for me and handle it very timely. Thank you so much for saving the day! I highly recommend this company and look forward to working with them in the future.
I have used this company 3 times now and each time the service has been outstanding! They were very responsive and made sure the job was done right. I very highly recommend!!
Darren Y.
10/11/2019 12:00:00 SA
Great company to work with, highly recommended! I had an emergency plumbing issue on a Saturday and they sent someone out (Dmitry) quickly. Dmitry was very professional, efficient and knowledgeable. Thank you so much, will keep you in mind for any upcoming plumbing needs.
Ryan B.
04/05/2021 12:00:00 SA
Project was the removal of a 20 year old water heater and installation of a tankless water heater. Hristo and team booked the job within a week, professional, courteous and this guy knows his stuff! Recirculator installed with tankless and we have hot water in the home in every fixture within 5 seconds. On top of that, the price for parts and labor was very competitive. These guys are top notch!
John D.
09/03/2020 12:00:00 SA
We had a leak from a galvanized pipe to our barn. The leak was about a foot down, but because it was galvanized, I could not repair it. No shutoff anywhere other than the street, so we were out of water!
We had another plumbing group look at it and he could not figure out what to do either (which was puzzling) and thought it might take a lot of digging to find a connection to unthread the pipe from and passed on the job.
Step in, Plumbing Care, and Kyle. First, let me tell you that they send you a picture of the plumber coming to visit you and that has to make a lot of people (Seniors, Wives, Single women, etc.) feel very good, especially if they are coming into your home.
Kyle came back and looked at it and said he was unsure of how it would work given that the leak had occurred in the galvanized pipe, no idea of where the next connection was, or if found if it would come loose from the fitting. These were very old pipes.
But he got his spade and he began to dig. He wasn't seeing anything at first, but he kept going and finally found a connector about a foot from where I had previously dug. Kyle let me know that he had worked in Palo Alto before and was therefore used to the galvanized pipe. About 30 minutes later, we had running water to our home.
As personable as you could ever want, knowledgeable, courteous -- and efficient.
I am keeping this number in my book for future reference. We have found a good one in Plumbing Care and Kyle. Thank you!
Mallikarjuna N.
06/06/2020 12:00:00 SA
Called them for replacing water heater.
Have asked them to replace right away.
Got a patchy job done with gas slightly leaking.
Called the next day as garage started smelling.
Sent a technician right away, he patched one of the pipe with a tape/adhesive and said he doesn't find any problem.
Still smell present after he leaves at 12 pm.
Called PGE and they were availabile in 1hr, found a leaky pipe connection and replaced it free of charge.
Could not fix it 1 shot and then given an opportunity did not complete it. That too for such a dangerous aspect of gas leak.
Would not recommend.
Looks like Rupa B. from Plumbing care sees that water heater connection gas pipe is not part of the work.
Please find attached which talks about pipes etc.
I can paste you more information from PGE if it helps.
Dan W.
02/09/2020 12:00:00 SA
A tenant informed me that they had a clogged garbage disposal around noon on Friday. I tried to free it with liquid drain clean with no success. Called Plumbing Care about 4pm. The courteous dispatcher said that she could have someone out between 5-7pm at no extra charge. Dmitri came about 5:15 and by 6:30 he had replaced the disposal and a kitchen faucet that hardly flowed. I've hired Plumbing Care before and will continue to do so because of excellent service.
I have to say, sometimes I get myself in a lot of trouble. This is the second time that I've had to bring Plumbing Care out to my house for minor goof ups on my part. The first was when I hung a TV on my wall and put the lag bolt through the water line going through the stud. Note to all of you out there ... check for water lines before drilling into walls.
This latest time, I had previously tried to fix the nut holding the downspout from my sink which had corroded. I went to home depot and bought a new one, except when I reinstalled everything, I put the downspout in upside down (doh!)
While trying to fix that, I loosened the pipe to the garbage disposal and when that ran, I had a huge mess under the sink, so I finally threw in the towel and called in the pros. They came in and quickly resolved the issue. While under the sink, the repairman noticed that the basket in the sink was highly corroded too and replaced that for a very nominal fee. I guess once a repairman is there, you should get everything done at once.
In the end, I have great confidence that I won't be under that sink now for quite some time and that I won't have any more leaks or other troubles. Also, I've learned a lesson in that I need to know my limits and when to call in the pros.
Plumbing Care is a great company. They gave me great service, fast, and on a Sunday as well. 5 Stars!
Our toilet and showers over flooded in the middle of the night. I called plumber care in the morning they sent their guy out after 5pm. He snaked the shower and charged $500 for after hours. We used the showers and toilets for two days and the problem returned. Another plumber came and said there's no way you snake a shower for a main sewer line back up. They should have went through the toilet or clean out. The second plumber told me to call the original plumber because they never fixed the issue. I called and when I explained this to the operator she was offended and rude and said there's no way they're not going to charge again. The plumber called and said the same thing the second plumber was booked the next day and I called a third plumber. The third plumber was floored on why they would snake a shower for a main sewage back up. It was a total disaster we had to remodel our home. These guys are lazy and lack integrity
Richard L.
01/10/2020 12:00:00 SA
I had to have Plumbing Care Inc out twice in the past 6 months and they did a superb job both times. They are efficient and costs is very reasonable. The first work was replacing a shower cartridge which I had thought I could do myself but decided my time was worth the hassle and aggravation. The second call was to replace a garbage disposal and again thought about doing it myself but with my earlier experience decided to call Plumbing Care and just get it done. The costs included a Badger 5-1/2 HP disposal which is super quiet. The costs was a bit higher than what Home Depot quoted but it's often hit-or-miss going through HD.
Julia G.
08/06/2020 12:00:00 SA
Plumbing Care was amazing! They were able to come within just a few hours of calling. The guys were very nice and super knowledgeable and explained everything they were doing and why they were doing it. We will absolutely make them our 1st call anytime we have another plumbing issue.
Plumbing Care was Terrific!! I put in an online inquiry Sunday night prior to going to bed - approx. 11:30pm. Received a confirmation email 5 mins later that my request will be processed shortly. I received a call by 7:15am the next morning and a technician was at my doorstep by 8:25am. Alvictor Jr was our technician and he immediately went to work, got the work done in what seemed like a matter of mins. He was very professional yet very friendly. From the online engagement to the technician leaving, job finished, was all told less than 12 hours. Unbelievable. Truly a pleasure to work with such professionals. Thank you very much Plumbing Care!! I recommend them highly.
This company is the absolute best! Alejandro was very professional, knowledgeable and personable. Before any work was done he gave the costs of each thing he would do and offered me the best options. I feel this company is very honest. The price they quote is the price you pay, no more. I would not hesitate to recommend Plumbing Care for all your plumbing needs. 10 stars!!!
I can't say enough good things about Plumbing Care! Yesterday, our water heater broke and needed replacement. They were able to do the work same day! Alvictor, the technician who did the work was fantastic! He explained clearly what needed to get done and did a fantastic job! We recommend Plumbing Care to anyone! Great people and great service!
Mel A.
01/12/2022 12:00:00 SA
Quick, reliable and fix our issue. Not sure what else you'd need in a plumbing service. They were also very nice.
2nd time I used this company and I asked for Dimitri as he worked on my clogged drain before. Well he did a fix on the kitchen sink changed our two cartridges in my delta faucets that were leaking badly on the hot side. He was careful, respectful of our home and polite. I will call him for now on for any plumbing need.
Water heater was leaking everywhere and water softener gave out at the same time. Plumbing Care sent someone immediately and 24 hours later I have a new system installed and running. Beat competitor's estimate by almost 50%. Extremely professional and easy to work with.
Had a very good experience with our water heater installation. The price from Plumbing Care was competitive and they had an appointment the next day. The technician Alex was professional, knowledgeable and friendly. He arrived within the appointment time window and finished the job in the estimated time.
Highly recommended. We found Plumbing Care to fix various issues that arose from a problematic installation of a tankless water heater. Technician, Hristo is professional and competent. He thoroughly explains the issue and fixes it in a timely manner. The company is transparent with pricing and seems to stand by their work and will warranty certain repairs. We're very satisfied with their service and continue to use them for plumbing issues.
Alvictor Bradford Jr. from Plumbing Care Inc came out. He was very polite and was able to quickly find the source of the leak that another company could not find even after sending 2 different plumbers out to my house. I highly recommend them!
As my husband and I just purchased our new home, I'm sure anyone could imagine that your water heater going out isn't the thing anyone would want at a time like this. However, Plumbing Care took GREAT care of us! They were able to get us an appointment within an hour and the gentlemen MIKE who came out did the repair in record time. He explained everything that he did thoroughly and even showed my husband and I some future tips. We have a tankless water heater and are new to the idea so it was extremely helpful of him! Mike is excellent at multi tasking, answers questions clearly and is very educated in his field. Thanks to Plumbing Care we feel very good about working with them and will 100% look to them for any future issues if needed.
Becky L.
10/04/2021 12:00:00 SA
Our plumbing backed up on Sunday and this company fit us in the same day. We were called by Jose the technician 15 minutes before arriving with a picture of himself. When they arrived they were very attentive and kept 6 ft apart while wearing masks. Frank was very friendly and informative. The job was finished much faster then I expected, only 45 minutes. I would recommend this company, if you want to be treated well and not be overly charged.
Martin came out to assess our water-heater issue and gave me a very good overview of the problem and options available for replacing the unit. He spent the time to explain the pros/cons of the various options without rushing me. We had previously had a water softener installed by PlumbingCare - great experience. Good, honest company.
B L.
01/11/2020 12:00:00 SA
I received excellent service today from Alex. He called before arrival and arrived on time. After explaining my frustration with my clogged toilet and past failed attempts from two other plumbers, he clearly explained the options to resolve my problem - - snake the toilet or remove the toilet and snake the line. I chose snaking the line. While this option costs more and took more time, my clog appears to be gone.
Our water heater pilot light went out and we thought just call PG&E to relight it. Well, PG&E came, supposedly relit the pilot light, said it was working and left. Half an hour later, pilot light was out again. At that point, we knew it was more than just the pilot light. Went on Yelp to find a company that could come out and take a look at it. Dimitri from Plumbing Care came out the same day. At first he thought it was the thermal coupler, but after more checking realized we needed a new water heater. (The one we had was 17 years old.) He came out first thing the next morning and replaced our water heater. Half an hour later after he left - we had hot water! Thank you Dimitri for the wonderful service! We highly recommend Plumbing Care Inc.
Frank N.
05/11/2021 12:00:00 SA
Found a small puddle beneath my on-demand water heater. Removed the cover to find corrosion galore! Googled to see the unit was out of warranty (10 yrs old). Contacted the listed plumber on the manufacturers website hoping for a point for point replacement. Received a call in 10 minutes, a visit in an hour. Unfortunately my unit was obsolete. Hristo recommended and quoted on the spot several. He had the replacement delivered and installed in four hours. Top quality attention to detail during the install and a reasonable price. I recommend Hristo Ivanov and Plumbing Care without hesitation. The unit is 10x quieter than the last and nicer looking too!
The hot water pressure in our home had been dwindling down to a small stream over the past month. I called Plumbing Care and got a same day appointment. They took the time to look at our issue and gave us 5 different quotes for replacing our hot water heater, emailed to us within 15 minutes after our appointment! We ended up going with a basic heater at a fair price and it was installed two days later (they could have done it next day but we were unavailable) Andrew was our tech and he was very informative and respectful of our home. This company is easy to communicate with and sends out a text notification with a picture of your technician before arrival. We will definitely use them again for any plumbing need.
Martin the owner is terrific. His team are so professional and respectful. I've now used them 3 times and very happy.
I'm pleased to write a second 5 star review for Plumbing Care. This time we utilized them to replace the flapper and clear a clogged toilet in an apartment shortly after a new tenant moved in. On this visit they worked directly with our property management company to schedule and invoice for the work. Work was completed in a timely fashion without any mystery add-ons. Plumbing Care has also been helpful and responsive in providing estimates for various small plumbing projects that we are taking on in the coming months.
KC L.
03/09/2021 12:00:00 SA
My rental property water heater broke down and I reach out to my fave plumber but was not available for the next 2 weeks. So I called Plumbing Care and Andrew was able to schedule a replacement on the day itself (yesterday!). Boy I am surprised and impressed by their fast response and ability to do it within 2 hours of my call. Perhaps I am lucky. In any case, I need to give a shout out to Andrew and his tech Tyler. Now I will have them as my top list plumber for my future plumbing needs. Price wise its competitive and reasonable. Thanks to Andrew and Tyler.
I can't say enough good about Plumbing Care and Alvictor! He totally saved our lives today. Super kind, friendly, and knowledgeable. He took the time and care to make sure the problem was solved before he left. He cleared my washing machine drain and a slow draining sink and tub and even checked under our crawl space to reassure me that we didn't have any larger issue. This all happened AFTER an appliance repair person took our money yesterday and fixed a leak in the washing machine. Minutes after he left, water was flooding the floor again and I called Plumbing Care bc of the Yelp reviews. I'm so glad I did and so happy that Alvictor was the one who came out!! He was wonderful. We had just put our house up for sale the day before and we were totally stressed about this. Alvictor and Plumbing Care made the stress disappear!
Our renter in Walnut Creek had no hot water on Saturday morning so we were so delighted to have Mitko look at it at 11:30 AM and have a new water heater installed by 2PM. Amazing service and so easy to work with.
They offered several warranty plans, but we just went with the basics. No pressure from them for any upgrade.
We would do it all over again.
Milt and Roxana
Margaret M.
07/08/2021 12:00:00 SA
Martin was THE best! He knew exactly what was wrong e our tankless water heaters and didn't waste our time. He was professional, smart, patient and we were so happy to finally work with someone who knew our system and how to fix it! Martin is the only one I will use for any of our plumbing needs, he is a joy to work with!
Jonathan H.
02/08/2023 12:00:00 SA
Have used Plumbing Care twice over the past 6 months (Mitko and Dmitri were the plumbers). Both times they were really excellent.
In the first situation, it was a larger job, involving a leaking tankless water heater. Mitko was able to review the issue and we ended up going with installing a new one, which they did as quick as they could.
A few months later we had an issue with our spare bathroom shower faucet and Dmitri came in and did a terrific job outlining the problem, giving me options for the fix. Dmitri was very thorough, explained the work ahead, etc.
Finally, I also appreciate how they communicate with me - via email / text / using pictures, etc. They have that down pat.
Compared to the experience I have had with other plumbers, I will continue to go to Plumbing Care - they are worth it.
Al was great! The Faucet I bought was missing a part so he went and got it for us. Went above and beyond for excellent service!
Called this morning and they cans same day. Very happy with their service would definitely call them again!
Thank you!
Keith was very kind, professional, and clearly explained what the different options were & how much they would cost, which was quite reasonable. He helped us understand each step--and then a summary of the whole process with pictures at the end! We are very pleased with this company and will definitely be calling them for future needs. Also, they happened to be right in the area already, so they were at our house in less than 30 minutes from when we called. We're very grateful. Highly Recommend Plumbing Care!
My garbage disposal broke during Coronavirus quarantine and Dimitry arrived in less than 30 minutes of calling. He used a mask and practiced social distancing. He installed a new disposal and was finished quickly.
I would use Plumbing Care again in a heartbeat.
Great plumbing service. Same day, fixed everything fast. Great job all around! Don't hesitate to call them.
G H.
08/09/2020 12:00:00 SA
Thanks for renewing my faith in contractors!
After a not-so-good experience with a different contractor doing a major home project, I was very happy to do business with Plumbing Care.
Excellent response time and communication.
Tyler Lewis is a very professional and capable plumber. He showed up on time and completed the work in less than an hour. Very easy to talk with. He listened closely and understood my inputs/concerns.
In the end the job was done professionally, quickly, and properly.
I am not an easy customer and they have five stars for a reason.
On a Friday late afternoon my kitchen sink and another one of my sinks started spewing black gunk. Originally when I called them, they said the earliest they could come would be Monday. They said if I found someone else I could just cancel my appointment which I appreciated. After trying to find another plumber who ultimately ended up being a no show, I resigned myself to waiting till Monday.
However I was pleasantly surprised when I got a call Saturday morning saying there was an opening and they could send someone over that day. They asked about what time would work for me and sent Keith!
Keith was wonderful, especially considering he had to deal with getting in and out of my apartment complex which is essentially a fortress. He spent two hours past what was originally estimated because his tool ended up getting stuck in the drain. He had the Plumbing Care send someone to his next appointment in his stead, and managed to get his tool unstuck with the help of Gerardo who came to help him, and together they unblocked my sinks!
Overall very pleased with the work, commitment, and customer service I received. The cost came out to $325 which was quoted to me at the beginning before the whole stuck tool fiasco. Not sure how the price compares to other places, but just grateful that it wasn't increased due to their trouble.
Denise H.
06/11/2021 12:00:00 SA
Water Heater Failed
I called them last night at 4:45 pm when our 18 year old water heater gave way. I was in a panic because we could not get the water to shut off (we eventually figured it out). We had a technician, Hristo, in our garage around 6 pm. He helped with several things, helped including helping us to assess what we needed as a replacement, drained the water heater but had to leave on his way to another job. He promised someone, I believe he said his supervisor, would be there shortly. Alvictor, arrived around 7:30 and all was completed - new, larger water heater, installed with a drip pan (previously didn't have one) by around 8:30 or so. Both gentlemen were very polite and helpful.
We called probably 6 other plumbers in the area and none of them were willing to help due to the hour. Michael, who answered the phone at Plumbing Care, was very patient and helpful. He kept us informed as to when we'd have someone at the house. Sent texts with photos & names for each of them so we'd know who to expect.
We can't thank them all enough for the sense of urgency, patience and information to make a good decision about what to replace it with. We'd definitely recommend them.
Had a great experience with Mitko from Plumbing Care. Called their 24-hour line to investigate a leak from my tankless water heater and they were able to schedule a tech to come out within a few hours. Pricing was transparent and clearly communicated. Mitko arrived on-time in the 2-hour service window and called when he was 15 minutes out. He was very knowledgeable about my tankless system and was able to fix the problem quickly. Would recommend!
Christopher C.
02/04/2021 12:00:00 SA
Great job by Andrew replacing our water heater. The day I called them, they spent a solid hour on the phone with me answering questions and helping me understand my options. I appreciated being informed of the pros and cons of different approaches. I ended up replacing my water heater with a similar model and the team did a great job and worked into the evening so that we got hot water back asap. I've used Plumbing Care in the past for other jobs and will continue to rely on them for my plumbing needs.
Plumbing Care showed up on time the next day, took care of the problem, and went to Home Depot for a part to finish the job. Rates were reasonable and work was finished quickly. I recommend their services.
Julie K.
07/03/2022 12:00:00 SA
I had my faucet replaced in my master bathroom. Everything went well. The work was done nicely without any additional mess. Technician was pretty informative and knew his work. The price was high but I didn't have time to look for other quotes and I think he knew it. Next time I use them I will make sure to get several quotes.
Dispatch was professional, I was notified when the truck was actually on the way. Bill came with a trainee, rooted out the clog and dispensed some useful advice, all in a professional manner.
We found out water heater wasn't working on Sunday (10/24) morning, also it was rainy day. I called many plumbing companies in the area, none of them were able to provide same day service, except Plumbing Care. Plumbing care gave a window for the same day. before technician arrival, I got a text message about his ETA status with name of technician and his COVID-19 vaccine status. Technician showed up at house in heavy rain (by the way we had storm warning on Sunday). He was able to fix water heater.
I appreciate the same day service and for providing COVID-19 vaccine status of technician, it feels safe when you know some one who is not from your family & friends is visiting your house and they are vaccinated.
overall GREAT SERVICE!
Ken J.
08/06/2022 12:00:00 SA
Great emergency service on a weekend, quick and still reasonably priced. Fixed my gas problem and re-lit my water heater.
Timothy E.
07/01/2020 12:00:00 SA
Dimitri took care of my bathroom faucets and was prompt and professional. Thank you so much! I am a Realtor and will recommend your plumbing services to all of my clients.
We had a problem with a water leak inside an interior wall. We used Plumbing Care to discover and repair the source of the leak. Bill and his people arrived precisely when promised, found and fixed the problem and were so professional that we asked them to repair a few small items that were in need of upgrade at extra cost.
Bill was deeply knowledgeable and was able to answer some questions regarding a tankless water heat that we are considering.
Overall, we were quite pleased with their professionalism and knowledge. They are now our go to guys for our plumbing needs.
I requested a water heater replacement quote. I scheduled an appointment and was able to get one in 2 days. Plumbing Care crew was able to come a day earlier. The cost was exactly what I was quoted. The crew was courteous and fast. They cleaned up everything and hauled away my old water heater. I received my receipt and pictures of the installation within an hour of completion. I highly recommend Plumbing Care for a water heater installation.
Our main line was leaking. Called the company and they were very professional. They told me one of the crew members was going to call me back and it happened to be the owner. He and his crew came by late night then worked very hard to fix the problem. My water bill was high every day and I mentioned that to Martin even though he had appointments back to back scheduled he was able to squeeze me in. Really appreciate all your help. You guys are great keep up the good job.
S R.
11/01/2021 12:00:00 SA
We had a Friday late afternoon emergency. I called them based on the excellent reviews they have and they did not disappoint. On time, very knowledgeable and he fixed the problem. Very clean and neat too! we highly recommend.
Thank you Plumbing Care.
Mamatha M.
10/09/2021 12:00:00 SA
The technician on my job from Plumbing Care Inc. was 'Hristo Ivanov'. I had such a wonderful experience working with him. He took his time to help me understand what the issue was with my tankless water heater. He not only explained the details of the unit but also went through the installation and troubleshooting process. This is the first time where I felt confident that I understood the details behind the service rendered. Hristo didn't rush through the job and was so professional during the entire time. He took before & after pictures and logged the details of the units for future reference. He was also knowledgeable on other water heaters in the market, water softeners and was able to compare & contrast them effectively.
Overall, he earned my trust and I would highly recommend Plumbing Care Inc. for any plumbing needs!
Our kitchen sink backed up last night and I believe it was Keith who answered and said someone would be out this morning. Alejandro came with a trainee and they both were great! Took some maneuvering but they got the job done and cleaned up after themselves as they went. I highly recommend Alejandro and will use them again.
I had an emergency plumbing problem in my home where my water got shutoff on Friday night. I called many plumping company on Saturday morning and I couldn't get anyone. Finally I called Plumbing care and they immediately gave me an appointment and they were on time and completed the plumbing job successfully. Their price is also not expensive and the technician Alvictor did a great job. Thanks so much for saving my day with immediate attention. Otherwise I would have stayed without water for the weekend with my 2 kids. Thanks again for the awesome job.
Sarah A.
03/02/2020 12:00:00 SA
Christopher visited our home on Saturday and serviced our water heater. He was very knowledgeable and gave us excellent recommendations regarding our water pressure regulator.
Great experience! The water heater was leaking. Plumbing Care responded to our call quickly, diagnosed the problem, gave us our options, and installed a new heater. Our installer, AlVictor, was excellent and cared about solving our problem. Great company customer service
Evan A.
01/07/2021 12:00:00 SA
These people do GREAT WORK and they get it done FAST!!! We had Hristov and Christian help us with a problem we had with our shower not getting hot water. They had it fixed within 20 minutes, incredible! I would recommend this company to anybody and if you happen to get Hristov or Christian, then you are in great hands.
Andre was very knowledgeable and efficient also a very nice person the cost was not cheap but good plumbers are hard to find and he worked to get me a deal so overall I'm very satisfied
Will J.
07/10/2021 12:00:00 SA
Plumbing Care did a great job replacing our disposal. They were fast skilled and the pricing was great. I would recommend them and use them again in the future. Tyler did an awesome job
Excellent service. Everything was done as discussed, on time, on budget and better than what was before. Highly recommend.
I have used the company's service twice. They came from out of their area. One time they replaced my water heater and the previous time they fixed my shower battery. Will call them again for my next repair.
Charissa W.
11/04/2021 12:00:00 SA
Thanks a lot for the great service! Very professional and responsive! We are grateful for the the help from Dragan to fix our washer drain this morning and Andre to fix our toilet drain last night! We will recommend Plumbing Care Inc to everyone!
A few weeks after moving into my new home, the cleanout overflowed and I was noticing some other symptoms and called Plumbing Care to have someone out. Andrei was able to snake the line and we noticed that there was a clog caused by some roots.
A few weeks later, the backup happened again. I called Plumbing Care and they explained that the line would have to be snaked again fix the blockage but also recommended a camera inspection so we could see exactly what was going on. Given that they had just been out, they comped the camera inspection - which I greatly appreciated!
Alvictor came out and was confirm that there was a lot of roots still stuck in the clean out and the only way to fix this long term would be to replace that section of the line. I had Alvictor back out a few weeks later and he was able to cut out and replace that area of pipe - which confirmed that the pipe was compacted by tree roots (see picture).
Both technicians were WONDERFUL to work with, timely, professional and I'd highly recommend plumbing care to anyone looking for a Plumbing service.
Tyler did an excellent job on two visits installing new main water shutoff valves, routing my pipes, and installing a new valve and cartridge in my shower. He was friendly, professional, quick, and did excellent work. I recommend him and Plumping Care highly!
Steve C.
08/01/2021 12:00:00 SA
Andre was our technician and he was 100 percent professional and friendly. He really knew how to do things properly. He was able to point out what was done wrong in the past and correct the issues. He called ahead to say he was on his way which is always appreciated. I called on a Sunday morning and my work was done Sunday afternoon. They replaced a garbage disposal and a new sink faucet. Very happy with the work.
Sundhari S.
02/06/2021 12:00:00 SA
George is great! Knows exactly what he is doing. We have used his expertise twice on a very tricky tankless water heater that others could not diagnose. We are super grateful for his service. Worth every penny.
Linnea K.
02/06/2021 12:00:00 SA
The hot water heater in our apartment leaked and the apartment management company called Plumbing Care to fix it. Elvictor (sp?) was the technician they sent over, and he was fantastic! It was a long job, as the hot water heater was very old/rusty. Elvictor was super professional, thorough, and knowledgeable; he explained every step of the process to us over the course of the 2+ hrs it took to complete the job. He was thoughtful, personable, and overall just made what could have been a difficult/annoying experience much better. Plumbing Care seems like they are on top of it, and we give two thumbs up to Elvictor! Thank you!!!
My attempt to correct the shower drip turned out to be a disaster. Although it was after 5pm they were able to send an expert plumber over to fix the problem. Dimitri was fast, courteous and very professional. He was able to quickly locate the parts and take care of the disaster very quickly. I would highly recommend using Plumbing Care if you have any plumbing needs
Frank and Bill did outstanding work at our home. They are professional, prompt, worked diligently and provided a thorough explanation of the work completed. Without question we would hire them again and in fact we just did for a different project we want completed. Thank you Frank and Bill!
BJC
Anne R.
10/11/2019 12:00:00 SA
Very happy with Plumbing Care. second time I have used them. They replaced a cartridge in my shower. They are priced pretty fairly , prompt, courteous and knowledgeable. I have had to throw out 2 other plumbers for trying to gouge me with outrageous prices.
One tried to sell me new $1200.00 trim for a cartridge leak!
Plumbing Care has always been honest and fair and would definitely call them again.
Punctual and very professional. I had such a good experience with my specialist. He was very knowledgeable and was able to troubleshoot until the issue was resolved. I would definitely return to this business for any future plumbing issues.
David P.
12/02/2020 12:00:00 SA
They came on time and straight away diagnosed and fixed the thankless water heater. Really nice guys and smart too.
Gabriel F.
05/12/2020 12:00:00 SA
Our shower was clogged and we called this company. The came the same day and provided good service. They called other plumber from the same company for help until they fixed the problem. A special thanks to Dimitri Izakov, who was very knowledgeable and demonstrated his plumber experience. Also, thanks to Bill Ivanco, who also provided a high quality job installing a new garbage disposable unit. They come on time, good communication prior and during service. I strongly recommend this company. My experience was satisfactory.
Brad B.
05/05/2021 12:00:00 SA
Fast and quality service. Installed a new tankless water heater and the tech was very professional. He double checked his work, was clean and polite. Will use this company again.
I originally called plumbing care because I had a pipe burst underneath the ground by my garden hose. Alvictor and his partner arrived within 30 minutes and restored our water back to normal within two hours. They were extremely knowledgeable, professional, punctual, and reasonably priced. I highly recommend this plumbing company for all the plumbing needs.
Fast, efficient and on time. Plumber (Alvictor) took the time to explain what needed to be done. Honest and friendly, would not hesitate to call on them again (if needed) and will definitely refer neighbors and friends.
Kim S.
05/08/2020 12:00:00 SA
Amazing service fixing our Navien water boiler! Quality service and great price. I would highly recommend!!!
Ethan L.
08/06/2021 12:00:00 SA
Great workmanship, timely, professional and courteous! Highly recommend. Arrived as scheduled and did the work same day.
Showed up on time, did great quality job on my kitchen sink plumbing and disposal replacement. Very fast took them an hour.
Got a tankless water heater installed. They were quick and clean and clearly walked me through my options so I could make the right choice.
I am so amazed with this company. It all started when both our water heaters gave up and needed to replace them asap. I am so glad that I found Plumbing Care. Stacey who took my call was so helpful and that same day sent a technician to the house. Andre and the other technician was able to diagnosed and priced the job. The following day, the job was completed and once again we have hot water in the house. Andre and his crew were very friendly and very knowledgeable of the task they were assigned to do. I am very satisfied with the end result and the job site was left very clean. Thank you Andre and your crew for a job well done.
We needed to replace a broken water heater. Plumbing Care responded quickly and provided competitive estimate. Hristo did a stellar job installing new tankless water heater. He is very professional, knowledgable and cares a lot about the quality of his work. He also doesn't try to sell you more, he recommended smaller unit (based on the number of people living in the house) which saved me money. I would definitely hire Plumbing Care and Hristo again.
OK great quality work stayed in constant communication with me during the whole process. Felt like they were definitely professionals highly recommend them to anyone.
My company flips homes all over Northern California so we use a lot of contractors and the team at Plumbing Care is by far one of the best companies we have worked with. They helped us on a difficult property and offered solutions where other contractors wouldn't bother.
They were responsive, timely, and did amazing work. Their pricing is fair and they are easily at the top of our list when we have a plumbing issue.
We used Plumbing Care Inc to install a natural gas line in our house. From start to finish, they did an excellent job at communication, thoroughness, and quality of work. Martin was very helpful from the very beginning, and Daniel came to install the actual gas line. I wish we knew about the city permit a bit earlier, but even though we were late to the game with it, Martin helped us get a city permit in a reasonable time. Would definitely recommend them for their work and will call them up the next time I need their help
Technician came out to argue with me that I need a tankless water heater because he refused to install water heater due to my roof? I've already had researched that tankless water heaters suck a lot of power and if you are in a neighborhood where power goes out a lot in winter than tankless is not recommended. It's my choice as a home owner.
He wanted a full explanation why I didn't want a tankless water heater, I politely said I want quote for gas water heater 50 gallon- he said sorry I won't install a gas water heater and left.... umm ok. Worst professionalism
Recently used them to snake a clogged drain at my commercial facility. The gentleman who came out (on a Saturday!) was very friendly and professional, and got the job done in a timely manner at a reasonable price. I would highly recommend using them for any plumbing needs!
Deepika N.
08/11/2020 12:00:00 SA
They just ripped us off for $350 for doing nothing. They told us that we need to pay them $350 since they came to check the problem. They said we can use that money for future work if they cannot find the problem. They could not find the leak. We still paid them thinking that the payment will be used in future services. We called them today for other service and they want additional money and simply denied about $350 for future services. They are inefficient and rip-off. Poor Service.
Great job. they got it done the same day the old one started leaking
Recently I blocked the Waste Disposal outlet with potato peelings. I called Plumbing Care at 9:00 on a Sunday morning, and they arrived at 12:30.
I always call Plumbing Care as they are fast, friendly, and their engineers are always presentable and extremely polite.
Ran into some trouble in a remodel and needed a plumber quick to detach and rehang our tankless water heater. I called on Sunday morning and had plumbers there at 8 am Monday morning. They were professional, knowledgeable and had me back up and running in no time. I really appreciated quickly and professionally everything got down.
Very happy with the service I received from Dimitry. He diagnosed the source of my leak and the repair was quick and efficient.
These guys are amazing! We arrived home around 6:30pm from being on vacation for 4 days the evening before Thanksgiving. Our whole garage was flooded and the water heater was done. I called them and they were at my house within 20 minutes. Bill and Tyler were so friendly and made sure that we had a new water heater installed within an hour. There pricing was extremely reasonable and we couldn't be happier. We will definitely be using them for all of our plumbing needs moving forward! Thank you Bill and Tyler!
Amazing service. Always fixing what need to be fixed and not trying to sell you a house rebuild! Efficient, honest and reasonable price.
When plumbing issue happens I call them right away. Highly recommended provider
Michele K.
03/10/2020 12:00:00 SA
Bill & Nate were super helpful. They fixed our toilet With no problems. I recommend their services.
My water heater was broken and water leaked, my Home Warranty company sent a very incompetent technician. After two days of wait and several hours on phone with them, I did not receive any proposal or quotation. So I decided to find my own contractor, and were lucky to find Plumbing Care Inc. Bill and Alvictor came the same day. They replaced water heater and recirculation pump in 3 hours and my family had hot water again that night. They were very professional and patient, they checked and make sure every step is done correctly before proceeding to the next. Bill answered all my questions patiently and even offered me to call him if our insurance company need anything from him. Also, their price is very reasonable. Definitely will use them again if I have any plumbing issue in the future.
Joseph D.
07/04/2021 12:00:00 SA
Called them again for an emergency leak and they came right away fixed the problem. But after they left there was another leak (ours is an old house with apparently old pipes) and they returned to fix that one too, all done quickly and at a reasonable price.
Responsive, quality work, helpful and answer the phone on Sunday. Our installer were Tyler and Jose, thank you again for great work!
Bill and his crew at Plumbing Care did an excellent job at taking care of an emergency water heater leak for me today. I arrived home earlier today to puddles of water on the floor in my garage, only to find out it was coming from my water heater unit. After several useless calls to my HOA, my boyfriend took it into his own hands. He googled and found Plumbing Care with top ratings. He called and Bill was able to fit me into his schedule for the same day. The company and staff were very responsive and communicated every step of the way. They arrived on time, wore masks and had all the necessary parts in stock. They took care of the issue straight away. The new unit is great and they even installed a pan and drain pipe to prevent any leaks into my garage going forward. Thanks again to Bill and the team at Plumbing Care for saving the day!
Vivian S.
11/02/2020 12:00:00 SA
Hristo came out to repair our water heater. He discovered that there was a recall on various parts of the A.O Smith Water Heater. We found Hristo from Plumbing Care Inc. to be knowledgeable, polite, and competent. We will definitely use Hristo at Plumbing Care again, when needed. It is very difficult to find a good and reliable plumber these days.
Had a great experience with these guys. Our 20+ year old tankless water heater died and Plumbing Care was able to come the same day I called to replace it (2 other companies had at least a week wait.. could not live without hot water for that long). They were efficient, reasonably priced and friendly!
j s.
03/11/2020 12:00:00 SA
Very responsive and knowledgeable. Hristo and crew did a great job fixing a ceiling leak, explained the process thoroughly, and were respectful of our home. They were able to do the repair in a timely manner and trustworthy. Highly recommend!
Had a problem with my brand new AO Smith water heater. Called Plumbing care for assistance, they sent out a field tech the same day. Martin responded and fixed my issue in 20 minutes! He was easy to speak with and knowledgeable in his field. Thank you Plumbing Care!!!!!
Cris D.
04/10/2020 12:00:00 SA
Our water heater burner started making jet like sounds and backfiring. After some struggle we were able to locate Plumbing Care where Tyler and company within an hour of the call had the water heater up and running and was off to their next rescue. There was some installation issues created by the original install that they were able to quickly overcome without any additional charges. 5 Star experience!
This company was amazing. Fixed my water heater with parts on the truck. Parts weren't exactly per mfg specs but the tech was so knowledgeable that he took something he had apart so I could get what i needed I didn't care because my water heater was out of warranty anyway and my family needed hot water.
I love the Plumbing care work. They were on time, precise with what the work needs to be done and perform quality time. I have used their services multiple times. But, they refused to work with me in Nov 2022 citing my comment your quote is a bit expensive for one of the services I needed in June 2020. But, I still took their services later multiple times and was happy with them.
In early spring 2022 I did a major re-plumbing work from them and I was happy with them but 2 days later I saw one of my drain lines leaking the water. so I called them to ask if its related to the work they did 2 days back and if they can come and see. I had a doubt so i asked him to first come and see if its related.. if its not related, i will pay to fix it. But they thought i am blaming them for it.
So essentially, you cannot have honest conversation with them. In Nov 2022 they told me that they won't serve me citing these reasons which were old. So, for them, customer satisfaction is instead of clarifying with customer, simply refusing to work with them. I had recommended them to my friends and family but I am afraid to do so now. I never write reviews but I wasn't expecting this from them so I had to write it.
Hristo Ivanov is the guy you want. He was easy-going, knowledgeable, and efficient. He helped me resolve my water heater issues in many ways and saved me quite a bit of money and hassle in the process. He also prepared me for what to expect down the road and I will definitely be looking him up the next time I need water heater work of any kind.
The communications from the company were mostly good - there were a couple of miscommunications but all in all, they have a good system if you're comfortable with text messages.
David C.
06/01/2023 12:00:00 SA
Keith came to find the root cause of a ceiling wet spot. He repaired the leaking copper tube inside the ceiling. He is very professional. I would like to have him to help any plumbing issues going forward.
Chris H.
04/08/2021 12:00:00 SA
Plumbing Care and especially Hristo are pretty fantastic. He spent a lot of time testing old tankless heater and then even more time explaining to me what was wrong (board) and options. I admit I didn't do a ton of research on prices but his estimate seemed reasonable--he also gave a range of price points for me to choose from. He also promised to honor the estimate until we were ready to finally do it--coupla months later he came and everything went as he told us it would. Left the place cleaner than when he came. Heater has been working perfectly three months now.
We got a new water heater installed from Plumbing Care last year. We are very happy with it. We had some minor issues with the water heater due to manufacturing. Plumbing Care guys came and fixed it. Thanks Martin for your work on 5/26/2020. We appreciate you following coronavirus safety procedures.
Donald Z.
05/09/2020 12:00:00 SA
The technicians are very professional and have deep knowledge of the issue they are dealing with. After more than 5 hours of working on my own and could not resolve the issue, Plumbing Care came for rescue, even after the hour in the earlier evening. The clog problem was resolved in less than 15 minutes. And technician Bill even taught me how to prevent this in the future. Greatly helpful and I am sure I will refer my friends to Plumbing Care in the future.
Joel K.
10/05/2020 12:00:00 SA
I needed to get a pressure regulator valve, earthquake automatic shutoff valve, and washing machine drain installed. The plumbing technicians were thorough in explaining what needed to get done and why. Very helpful!
Plumbing Care Inc. did an excellent job in repairing the leak that had occurred from a toilet that was installed. They did a seamless job and were efficient and professional. I would recommend them to everyone who wants to have the best service and a quality repair job done right. Thank you for the great work your company did. -Alex Atyai
I had a plumbing problem that was causing a big issue for my family. I contacted several companies but only Plumbing Care offered service within an hour or two, even though it was late in the day. Andre arrived just after 5:30 p.m. and was able to solve the problem with his persistent effort to our relief. He also thoroughly cleaned up the impacted areas very well. We were extremely pleased with the service we received. We highly recommend Plumbing Care and Andre.
I had a list of plumbing concerns in my Lafayette townhouse and called Plumbing Care because of good on line reviews. Mitko arrived on time and patiently listened, diagnosed, and made only needed repairs. He was friendly and professional, considerate of my time and ignorance of all things plumbing. I will highly recommend Mitko in particular anytime!
Thomas C.
04/07/2021 12:00:00 SA
Bill and his crew did an excellent job installing a new water heater at our condo. This was a job that others said couldn't be done without removing other owner's water heaters due to space limitations. That didn't stop Bill and his crew, they were able to remove the old water heater and install the new one using brute strength and didn't touch the other water heaters!
It was all done up to code and looks great!
Thanks for doing such a great job!
Called on Mon, they responded right away, came by the next day to look at job, gave an estimate - two days later they arrived to remove leaky water heater & install tankless. Sent series of texts to keep me informed, showed up on time, easy to work with. Thank you, Hristo!! I heard they were good, and now Im telling everyone!
I am surprised this place has very less ratings than its google review.
This company is awesome especially Dmitry who came and fixed the issue in short time.
My water heater pilot light was getting extinguished after 20-30 mins, we had lukewarm water for taking bath in winter.
The previous repair company arrives with 3 guys to replace the water heater and they are not able to remove the water heater as it is in close proximity with the furnace in my garage.
They tried hammering the water heater so they can remove it. No success, now they suggest the ac line black cable is coming in between. It needs to detached and then we can replace the water heater and later reattach the AC cable. So I inquire for it, detaching and reattach the black cable of AC cost's around 1500-2000!
Due to hammering the water heater was not usable and we had chilled water running in our home from last 5 days.
I got a recommendation about Dmitry from two of my friends where he did water heater install. I did a video call with him to show the structure and if it possible to replace water heater without removing the ac black wire. He told it can be done. I requested him to come in person to my home and check it can be done as the previous guys were not able to do it. His manager came to check at my home and he told this can be done without detaching the ac cable.
Dmitry came and he replaced the water heater in an hour or so. All tasks done by himself. We finally had hot water in home after almost 30 days.
If you use their service ask for Dmitry he is the best!!!
I highly recommend this place for their service.
I am happy to write another excellent review for Plumbing Care Inc. We have had several plumbing issues at our house over the past few years and each time Plumbing Care came out and did a great job resolving the issue.
Last week Thursday morning, I noticed a wet spot in our garage ceiling. The wet spot was located underneath our second floor bathroom. Concerned about impending water damage, I immediately called Plumbing Care Inc. They were able to send out two technicians immediately - which was fantastic. The technicians were Keith Cormier and Joey Kemp. Keith and Joey were consummate professionals, very friendly, and very courteous. Keith did an excellent detective job quickly determining the cause of the leak - it was a leaky shower valve cartridge. Keith and Joey were able to replace the valve in a very timely fashion.
I thought the leak would take the whole day to resolve, but Keith and Joey were done before lunch.
I am very pleased with the service form Plumbing Care Inc. Keith and Joey were a pleasure to work with. I highly recommend Plumbing Care Inc.
Extremely efficient. Knew exactly what needed to be done to correct my humming hot water heater. Technician arrived on time and had the heater fixed in less than hour. As we deal with the current health challenges, the technician brought his own face mask! Well done.
Our kitchen sink backed up & our usual plumber could not come until after the weekend. We called Plumbing Care & they came out within a few hours. The technician was very knowledgeable & quickly cleared the problem. The fee was very reasonable. Would not hesitate to call them again or refer them.
We highly recommend. Honest and Very professional and nice to deal with. We had a kitchen sink blockage. After 3 companies using snake and could not fix the issue. All suggested hydro jet to fix the issue and wanted to add a costly Outdoors clean out! I called plumbing Care and they told me they can do it from the Sink clean out! They were very gracious and did a great job and left the job spotless.
Walt P.
02/12/2020 12:00:00 SA
Our Kitchen sink backed up and I called Plumbing Care based on the positive reviews they have received. They said that someone would be there between 5 and 7. I got home right about 5 and Dimitry was early. He did his thing and opened up the line. What I really liked about him was that he had a few tips to follow, which hopefully will prevent it from clogging so often.
If it does clog again, I will call them first. Very happy with the whole process. I will certainly call them if I have other plumbing issues. They were great/
Lisa T.
08/08/2019 12:00:00 SA
This is the second time (in 2 years) we had them out. First time was to fix our water heater, which had a broken part related to manufacturer defect. They were so helpful and considerate in getting the repair completed in a timely manner and also saving us money by helping with the manufacturer. This time, our water heater stopped working again. The on call person called me back at 930pm within 15 minutes and suggested various solutions. We opted to repair following day and person came out on time and fixed the problem- water deposit buildup. Pricing was reasonable too. He also showed us how to flush out the system regularly. We are so glad to have found these honest and helpful people!
I found them through yelp when my old water boiler was leaking. Technician George was very professional, came on time, with all Covid measures, gave me very honest recommendations. We decided to move on with Tankless, he and his team installed it very professionally. We were working with another contractor at home, those people admire his work as well. The transaction was perfect, now we have a tankless water heater, which we get hot water in less than 10 seconds in the upstairs bathroom which was over 60 seconds before. We really liked how they work and how honest they are, we did tons of other plumbing jobs with them, fixing the main valve, adding new water pressure, add Reverse osmosis, and he did a really great job. Their after service is great too. I would definitely recommend them. They really provided 5-star experience for a very competitive price.
I called for a plugged drain early evening on a Friday and had two plumbers (Chis and Tyler) at my home in less than a hour. They cleared the drain at the low end of the quote and left the area clean and ready for use.
We had a leak in our tankless water heater (adapter for an expansion tank) on a Saturday night. I called Plumbing Care and everything was fixed very quickly. Our technician George came on time and fixed the leak in under an hour.
Thank you! Will definitely reach out again if needed!
Lou R.
05/05/2021 12:00:00 SA
I had a leaky faucet in the downstairs bathtub at my rental townhouse in Pleasanton. Called and made an appointment for yesterday. Plummer showed up early but could not get the valve out. They dispatched another plumber (Daniel as there was much more intricate work that needed to be done) who came out with in a half hour. If they could not get the value out it was going to lots of money, but Daniel was able to get the valve out and saved me hundreds of dollars. Will use Plumbing Care again and thanks to Daniel on his good work and honesty.
Steve A.
03/11/2021 12:00:00 SA
Top notch service! Was not able to be home for the repair my wife was, and Andrew was able to communicate with me about what was going on even though I wasn't present. He was very patient with my wife considering she didn't know what was needed and couldn't answer many questions about my property. Would definitely recommend them, and will call them again if needed.
Debra G.
01/08/2020 12:00:00 SA
Great service! After 2 years, we now have reliably HOT water from our on demand water heater. Professional and efficient crew, led by Martin and George, quickly diagnosed a faulty valve issue and replaced. Very pleased with the service we received.
Suhail G.
01/07/2021 12:00:00 SA
I needed to install a tankless water heater did a lot of research and got multiple quotes. Hristo gave me the best quote and did an amazing job. Christian, Bill Andrew and Frank had to pull the pipes from the previous water heater in the closet all the way to the garage but they finished the job within a day and it looks really nice. Very happy with the install.
Definitely will recommended anyone to get a quote from them you wont regret...
Alex T.
04/03/2020 12:00:00 SA
Dimitri installed a new toilet and changed its valve for us today. His work is very professional, clean and flawless.He is also a very warm and pleasant person. Thanks so much for a great work.
I use Plumbing Care for my annual water heater maintenance. Always punctual, and the technician knows what he's doing and always does quality work. Keep up the good work!
Dimitry Izakov was simply amazing. He is very experienced and knowledgeable - he was completely confident he could solve my problem while other plumbers just scared me with worst case possibilities. He gave me a on the spot estimate and was clear on what would get done. He went way above and beyond in the actual service - he made sure to make the smallest cut in my cabinet to get to the pipes and vacuumed all the water out of the sleeve and even swept the floor clean when he was done. what i am most appreciative of was that he was super honest and offered to reduce the cost from estimate if the job ended up being simpler than imagined. That is unheard of. I would use them with my eyes closed again.
Rodney L.
08/01/2020 12:00:00 SA
We had a great experience with Plumbing Care. They were able to solve our emergency situation quickly and professionally. We had a main water line break on a Friday night, and we called a lot of plumbers but were only able to get a hold of a very few, due to the timing. We were able to schedule an early morning visit the next day. Alvictor was able to assess the situation and came up with an alternative solution that did not require him to break up my concrete front porch. He ran a new line and connected it within hours of arriving. He did an excellent job.
Again, another excellent job by Plumbing Care. Alvictor III technician came in and provided me a simple diagnosis and gave me an upfront price for my toilet flushing system. Price is not cheap, but very honest.. He was very respectful, and cautious removing his shoes entering my abode with mask. I am so impressed, that I have projects lined up for future upgrade and repair. Thank you.
Dimitry is a professional, takes pride in the work he does, and leaves without a trace. I had him install a new water filtration system that I purchased from Lowes. I'd recommend him and ask for his help in the future!
This is the second time I am using Plumbing care. Last time they installed the water softner and did a perfect job.
This time I installed two toilets. Michael was very quick in providing estimates and scheduling.
Overall happy with the work done.
This is my third time using these guys and they are awesome. My latest issue was with a pipe in my shower. Able to set an appointment super quick (within 45 minutes). Bill and Nate showed up ready to work and prepped with all the materials needed and handled the issue in less than 2 hours. Pricing is reasonable and consistent (versus competition) and they left the place better than it was. Super professional and knowledgeable, they will definitely be my go to going forward.
Al with Plumbing Care showed up on time and repaired our leaking toilet quickly. He was courteous, friendly and made sure it was done right! Will definitely be using Plumbing Care and Al in the future! Thanks Al!
George S.
01/07/2022 12:00:00 SA
On time professional well trained installer's I would use them again. Here is a bonus they return phone calls and give honest answer's.?
Roy S.
06/10/2020 12:00:00 SA
Excellent service, Dimitry came in on time and fixed our shower faucets quickly and professionally. Will definitely acquire the service again.
Jeffrey P.
09/12/2020 12:00:00 SA
This is an extremely well run company. We had a water leak and when our home warranty company failed to help in a timely manner I turned to yelp and called Plumbing Care based on the reviews and location. I am very glad we did as they couldn't have been more professional and helpful. They fixed my problem and to my shock only charged an hour of time because they were running later than they told us. Would highly recommend to anyone and thank you for great customer service!!!
Ron S.
12/11/2019 12:00:00 SA
I had used this company previously with success and didn't disappoint. My condo needed a replacement bathroom sink shutoff valve after awaking to a pool of water on my upstairs bathroom floor that could have been a disaster. Appreciated them being ultra-responsive in taking my Monday morning call and having a technician over within an hour. Quite the rarity these days! Bill sized up the work with a reasonable estimate and then immediately replaced both valves with angle stops and new flex lines. This saved me lots of stress as had a busy day of work ahead. Looking forward to using Plumbing Care again soon as got a replacement estimate for the other sink valve time bombs. Thanks again, Bill!
These guys are just great. Reasonable prices and willing to work around schedules. They demo'd an existing bathroom and relocated all the plumbing to a new location. Everything passed inspection! We're going to call them again at some point soon to talk about a tankless water heater. We are very happy!
Keith H.
05/12/2020 12:00:00 SA
Bill and his team from Plumbing Care arrived promptly to replace the water heater that had failed. The entire crew were efficient, clean and obviously very knowledgeable. Thanks for such an efficient turn around, from the time I called for a quote to having a replacement boiler took less than a few hours.
Sharon C.
12/10/2019 12:00:00 SA
We had a leak in our townhouse garage. It was a Saturday when I got the message from the tenants. I called several plumbing services and only Plumbing Care responded and sent technician within hours. The technician identified the problem and fixed it on the spot. He cleaned up after the repair and also helped arrange a restoration company to do further inspection on mold. We are very happy with the service Plumbing Care provided and would definitely recommend them to whoever has plumbing problems.
Was able to get an appointment the same day. Technician (Alvictor) was texted prior to arriving, showed up within the time window, was super friendly and professional, and got the job done! Also made sure to wear the booties on their shoes and clean up afterwards. I'll definitely keep them on my rolodex (i.e. my phone) for future calls.
Came and fixed garbage disposal under warranty simple and fast.
After having a few plumbers unsuccessfully try to resolve my issue, Plumbing Care quickly diagnosed the problem and installed a new wax ring on my toilet, resolving the leak I was experiencing. They kept me informed of what was happening and were able to get a plumber to my place within a very reasonable amount of time. I'm very happy with their service.
Ok, plumbing issues, ugh, we all have them from time to time but who do we trust? I've seen and heard the horror stories about bad service and sky high price gouging BUT GUESS WHAT??? I've found THE BEST PLUMBER AROUND! I totally recommend Plumbing Care. Five stars is not enough! Communication was great, our technician was so knowledgeable and personable! For any future plumbing needs we will definitely be using Plumbing Care. I can't say enough about our tech, Hristo (Christo), he was so awesome and explained everything he was doing step-by-step (recalled water heater). For all your plumbing needs do not, and I mean, DO NOT hesitate to reach out to Plumbing Care, you will not be disappointed!
I've used Plumbing Care several times and have always received great professional service at fair prices.
Barbara L.
10/12/2019 12:00:00 SA
Plumbing Care is great! Very accommodating. I've had them out to my house a number of times and each time they they found the problem and were able to fix it Very professional and knowledgeable. I'll use them any time I have a plumbing problem.
On time and did the job as stated. Very happy with their work which involved re-building a water pressure value.
Goone B.
11/09/2019 12:00:00 SA
Have been a customer of Plumbing care for years. I called them to because my tenant's toilet wasn't filling as quickly as before. The could replace the fill valve and the supply line the same day. They also check to see there was nothing else wrong. Tenant was happy. I will call then again.
Dan M.
09/06/2020 12:00:00 SA
Had a toilet leak that was spilling water on the floor and called Plumbing Care. Tyler was here within 90 minutes of my call on a Sunday night and he made the repair quickly. Great service. Will be using them for future plumbing work.
We have had our Rinnai tankless water heater for a year now, and it was time for our first annual maintenance and system flushing. The rep was here on time, completed the job in good time and showed me the hard water sediment that was removed, so I have a good idea how often I should have the maintenance done. He also installed a new, hardwired controller to remedy a problem we were having with the hot water not cycling often enough. Our hot water was not instant. That has improved quite a bit now. His help was appreciated.
Pleasanton Funding - Shawn L.
02/01/2020 12:00:00 SA
Alvictor did very excellent job for us with the leaking pipe. He is nice and kind, professional done.
We had two leaking toilets and old pipes in our laundry area. Dimitry came to make the fixes. He was early, which was great, and extremely knowledgeable and easy to work with. He did the entire job so quickly and was very professional. I would highly recommend Dimitry for any plumbing needs. The price was very fair as well. Thank you!
They answered the call promptly. Gave the best quote, and were able to come and replace my old water heater on the same day!
The work turned out to be more complex than initially anticipated, but Frank and Raul didn't show any signs of frustration. They cleaned up after the job was done and the overall experience was courteous and positive!
Leslie S.
04/07/2022 12:00:00 SA
I had Plumbing Care come out to install a tankless water heater last year.
They did excellent work.
So, with my 72 year old family home still having the original galvanized piping it finally came time for a total repiping of the home.
I got estimates from 2 other reputable companies. I was pleased that Plumbing Care came through with the best bid as I was leaning toward using them again.
And boy am I glad that I did.
I could not be happier with the repipe of the entire home. The crew of Mitko, Tyler, Gerardo, Pablo, and others were professional, courteous, and very hard workers.
The end result met all my expectations and more (I hadn't anticipated the insulating of the hot water piping- what a pleasant surprise).
They also found a major leak in the kitchen discharge pipe that was replaced as they did the work (this of course was extra but reasonably priced).
My daughter and her family live in the home and I asked if they could get the water running again by the end of the day. The Plumbing Care team worked into the evening to get this done. They came and did the follow up work the next half day. Having the water running in the same day made a huge difference. My daughter and her family are very happy with the end result.
I highly recommend Plumbing Care for your plumbing needs. I am extremely happy I chose them and extremely happy with their work.
Thank you Plumbing Care, I'll definitely be using you and your expert team again. -Ken
Rosie (and company) was quick and responsive to my request. They were able to beat my other quote by 10%. They came out the next day to perform the job - replace 40'+ of pipe from kitchen sink to mainline. Keith and Dominic was professional, easy to work with, and did an excellent job. Keith and I did a final walk thru and I am satisfied with his work.
The team at Plumbing Care was amazing. They responded quickly to an issue with our water heater, had all the necessary equipment on hand to solve our problem right away, and worked late into the evening to install it for us and set it up, and went above and beyond (sorting a host of issues left by the previous owner). We're so happy with the quality of their work and how well they took care of our family. Thanks team!
Matthew M.
07/09/2020 12:00:00 SA
We had some work done on our bathroom to replace old faucets for the sink and shower. We had Dimitry as our technician and he was excellent. Did the job fast, efficient, with no problems. He explained what he was doing each step of the way and gave us several recommendations. Would definitely use Plumbing Care again and would request Dimitry again as well.
Amazing work/repair done by Mitco , right from start it was great experience. A text before visiting with picture of person coming. WOW. He was very easy to work with and explained things in detail. He first spent a good amount of time to see the issue and then gave estimates. Which was soo cool. As I had a guy who visited earlier and estimated 3 times more-without looking into the detail. So am so pleased, very neat work done indeed.
Plumbing care will be my go to folks now for sure.
Beto P.
06/07/2020 12:00:00 SA
Clay water heater broke and had not hot water. Called plumbing care and they showed up the same day. The called the water heater manufacturer who replaced the parts for free. The guys who came to house were efficient and quickly resolved the problem . It took about 4 hours from the time I call until I had hot water again.
This was a great experience. Thank you guys for the quick response.
Eddie Perez
We had a excellent experience with Plumbing Care techs Bill and Tyler. They were very knowledgeable, hard working, thorough and got the job done effectively. We had a root in our main line and they found the problem, dug it out and repaired it. We highly recommend them and the company.
Amy S.
06/11/2020 12:00:00 SA
NO hot water!!! George figured out the root cause in mere minutes. It had nothing to do with our tankless water heater.
So impressed!! He was polite, well spoken, appropriately masked and appropriately socially distanced.
Our emergency earthquake gas shutoff was tripped. We didn't feel an earthquake and never would have figured it out.
Thanks, George!!!
5 stars are not enough.
The gas fireplace wouldn't light tonight so I took it apart to clean. In the process, I noticed the gas wasn't working.
Concerned, I ran to the kitchen. Next the hot water and furnace. All were out.
Tonight's weather is forecast to be in the 30s. With a young one in the house, I panicked to get the heat fixed.
I contacted the plumber who remodeled this house. Then another trusted group. And a local highly recommended guy. None could come tonight.
I did the unheard of and did a Google search. Knowing the problem, I found local highly rated plumbers.
Plumbing Care answered immediately. Rosie understood the issue and had her tech Keith call back within an hour, actually under 30 minutes. Together we learned that the part needed may not be available on short notice.
Keith apologized and I turned to yet another source. But, in the meantime, Keith called his boss. Turns out that the part we had wasn't available but a different brand was, which ironically was the one that PG&E suggested we get if we could.
Keith was back. Within 45 minutes he was at our house and solving the problem. In less than an hour he had the emergency gas valve shutoff replaced and lit the water heater. We also tested the gas fireplace, stove, and furnace.
All by social distancing and while wearing masks. He didn't even have to come in the house.
I could not thank him enough. He went out of his way to solve our problem. We were very lucky. You can bet we will hire Plumber Care again.
Their name says it all!
My original contact with Plumbing Care was around this time 2 years ago. I was starting a kitchen remodel with workmen scheduled to come on a Monday AM. We had demo'd the kitchen the Saturday before, but had a gas line that needed to be cut and capped off. I called Sunday AM and left a message with Plumbing Care. I got a return call within the hour. I had NO EXPECTATION of that and was pleasantly surprised. They had a plumber out the next day to cap the gas line some my kitchen team would have room to safely work.
With that being said, I knew I had to call them when my water heater was getting up there in age. My water heater was 10 years old. It was crackling and popping a lot. We never drained it so there was probably A LOT of mineral build-up. I called PC to get a quote. I then went over to a BIG BOX store to compare pricing. PC gave me a better unit for $300 less. So I went with PC.
Their technician Tyler gave a call 15 minutes before he showed up. Friendly guy and happy to answer questions. The work was done in a couple of hours and the new water heater is working well. He even showed me how to drain the water heater to reduce the sediment build-up.
Great people and great service and deserving of 5-stars.
Thanks Plumbing Care!!
I've had these folks over here three times, all with good results.
Third time they replaced two hot water tanks that were super old. They gave me a quote and I put it to bid against 4 other plumbing companies. Their price turned out to be the best.
Highly recommend my water heater had a very serious leak. My wife called plumbing care for free estimate and to check if it's possible to get it repair.
They came the next day at 9AM Mitko and his helper were really professional you can see he is being doing it for a very long time.
They already came to the estimate with a 50 Gallon Tank in the car.
In less than two hours we had a new tank and new hot water in the house.
They use very high quality water tank.
I will defiantly call them again for any plumbing issue I have.
Jeff J.
03/02/2020 12:00:00 SA
We moved into a new house that had a tankless water heater that we did not know how to program and we also had issues with water pressure and it taking a very long time for our water to heat up. And it did not get hot enough. We also had a shower in one of the bathrooms that had a control that did not seem to be working right and water temp was inconsistent. They were able to send out a team the next day Cris and Chris, who thoroughly explained the tankless water heater, increased the temp and re-programmed it for us, and also troubleshot the other issues. They determined that the cartridge in the shower needed replacing. They had the part in their truck and were able to replace it. They were also very transparent about their charges, and thoroughly explained what everything would cost before they undertook any work. We also got advice on additional work we were thinking of getting done, and promise of an estimate. We were very happy with the service and quality of work.
Bill and Drogan were awesome. They were timely, professional, and the quality of work was excellent. They kept me updated on their status throughout the project. I hope to see them again for all future projects! We will work with plumbing care as long as we live in San Ramon!
Adan O.
08/11/2019 12:00:00 SA
They care about doing the job right and doing it in a professional manner. Their customer service is speedy, and they responded to questions and concerns long after business hours. I would do business with them in the future.
Had an emergency issue with my water heater and was able to get a technician to come out the same day (even during a holiday weekend)! I was surprised the tech was able to replace my water heater during his initial visit and I was very glad he was able to do so. Their employees are courteous and efficient. There was one small issue with the tech feeling upset that I was on the 2nd floor. My only feedback for this company is to have the operator specifically ask what floor the water heater is on so the technician knows in advance. I did share the location of my water heater but it didn't dawn on me to share I was on the 2nd floor. Overall, would recommend this company.
Great response time and friendly service. Used them to repair a gas line issue and going to use them again for plumbing work
Tim L.
09/11/2020 12:00:00 SA
I called several different plumbers to replace my leaking water heater. Plumbing Care has a lot going for them: easy to talk to, good value compared to prices from other firms, and same-day service. William was excellent at customer relations and Andre was the technician who replaced my 75 gallon water heater within 2.5 hours. I highly recommend Plumbing Care for your plumbing needs.
Greg N.
05/05/2021 12:00:00 SA
Excellent company. The have handled all of our plumbing needs because they are quick to respond, experts in service, polite, professionaI & reasonable in their pricing. I would highly recommend Plumbing Care.
Andrew W.
05/04/2021 12:00:00 SA
This review has been a long time coming as I had my water heater installed last month. I've been busy but I still recall how helpful they were. I decided to call Plumbing Care after reading the reviews and I wanted to get a couple quotes for review. I called a couple places but some wanted to come out to see the water heater before quoting. Plumbing Care was really straight forward and gave me a quote over the phone after answering a couple questions. They had a template and then emailed me two options. The price was really competive and I had two water heater options. I called their technicians to ask about the differences between the two brands and they were honest about what they thought would be better.
When the day came for installation they called and said my model was not in stock and if I would want the other option. I was not really thrilled to hear that especially since I was going to see them in less than an hour. But the dispatcher really came through because he ended up giving me a water heater option that extended the warranty of the unit 4 years more than what I was orginally going to get. So that totally made me feel like a valued customer.
The installer, Plamen, really deserves high praise. He was on time, very courteous and really had alot to say when I asked a bunch of questions about the water heater, extending the life and proper maintenace. I really enjoyed talking with him.
So now I have a new water heater hopefully for a long time, but I would definitely call them again if I ever had to again. Basically I think they were up front and answered all my questions and really had a fair price from what people have told me what a replacement water heater should be. I couldn't ask for more.
The best plumbing crew I've ever had. Bill and Frank did an excellent job replacing my old leaking water heater. They got it done the same day - just a few hours from when I reached out. The guys knew exactly what they are doing and were very friendly and knowledgeable answering all my questions. My wife said the new water heater looks like a work of art. Thanks guys for making this stressful situation a breeze. I will strongly recommend Plumbing Care to my neighbors in Danville.
After calling multiple 24 hour emergency plumbers and being told they could not send anyone out until tomorrow Martin from Plumbing Care called and said I'll be there in 5 minutes. And he was. He fixed my faucet that would not turn off in about 5 minutes and we could turn our water back on!!
Gerald S.
12/03/2019 12:00:00 SA
Bill was sent to diagnose a clogged drain beneath a recently reinstalled toilet after a new floor was placed. He found it to be a faulty wax ring placement. Very professionally gave me photos and written diagnosis to show floor installer. Later after floor removed dried sanitized, Bill reinstalled toilet and sink. Very pleasant to talk with and I highly recommend h
Brady C.
10/03/2021 12:00:00 SA
We had a main water line to our house break and we were stuck without water. The water line broke on a Saturday night and we were without water. With three young kids, we needed to get it back on ASAP.
I called Plumbing care late Saturday evening, they had Dragan show up first thing Sunday morning.
He was really helpful and even though he had to go to the shop and the store to get the right parts, he worked all morning to fix the issue quickly and make sure we had our water back on as soon as possible.
Thank you Dragan!!
This is the third time I have used them. Quick, professional, communication 5 star, all technicians fantastic! BEST of BEST
William and the team are great! So thorough and quick to respond. Easy to work with and I would highly recommend!
Kitchen sink clogged with grease. Technician showed up with full mask ( COVID 19) and prepared.
He diagnosed the pipe, cleaned it and recommended for future care procedure.
The whole process was prompted.
Awesome service, experienced technician, courteous. Highly recommended!
Zhivko came to inspect a few leaking faucets and loud noise coming from our pipes when water was turned on. Zhivko recommended different solutions, provided us with very reasonable prices and was very professional. Thank you!
Our sewer access line had a clog on a Sunday. I called Plumbing Care based on reviews I saw online. I am so glad I did. They responded quickly and had two technicians out the same day. They quickly fixed my issue, cleaned up any mess left behind, and gave me insight into what may have happened, as well as ideas on how to avoid having a repeat call to them. I have had issues in the past with a big-name plumbing company, and I have vowed never to use them again. I have found my plumbing company to use every time moving forward.
We had our water heater tank dying this morning. I called three companies and got two of the companies, including Plumbing Care to come and provide estimates. I really appreciate the time Andrew took to explain everything and provide competitive estimates as needed. Given the urgency we were in, he was able to talk to his manager and got the installation setup the same day.
Bill and his crew did an amazing work and got the job done within few hours. Bill went above and beyond to make sure everything is ok and explained everything to me including the yearly maintenance needed.
Overall both Andrew and Bill did an amazing job to get the tankless water heater installed. Definitely recommend them to anyone.
Our main sewer line to the street backed up on the driveway and Plumbing Care came to root it out. After they left, in three days it started backing up again, and they would not warrantee their work.
On top of that they charged us $349 for this small job, which I feel is about twice what it should have cost.
They were available the next morning - which was a Sunday. Excellent communication via text and they sent a picture & profile of the technician 20 minutes ahead of the appointment time so we knew who was coming. Total cost was also very reasonable. I highly recommend
We finally have water and ice in our new fridge thanks to Frank from Plumbing Care. Frank did a great job installing our new water heater and fixing outside faucets several days ago. The water and ice maker in our brand new fridge wouldn't work because of insufficient water pressure. Frank came up with a plan to reroute the water and it worked!
We highly recommend Plumbing Care and especially Frank.
Brian C.
06/09/2021 12:00:00 SA
Plumbing Care responded to my message for assistance faster than any other plumbing service I contacted. They arrived promptly and were even able to make it a few hours early per my request. They were friendly and competent and the job was finished fast with excellent workmanship while being priced competitively.
Of course during shelter and stay, we find our tankless water heater acting up. After researching certified Navien technicians, I reached out to Plumbing Care. I was floored by how fast we received a response and an appointment was booked for a few hours later! Special shout-out to Hristo, who was the gentleman that performed the service and he was fantastic! Very thoughtful from start to finish, thoroughly examining the unit before rushing to a diagnosis, made sure we fully understood what was needed and the cost, thoroughly testing after the work to make sure it was repaired and finally, having us confirm it was better and we were comfortable. In addition, he wore gloves and booties when coming into the house and showed great care, which we truly appreciate. Hristo is top notch as is Plumbing Care! Thanks for taking such great care of us!
Our ceiling was leaking this morning and this place had a person come out in no time! Alvictor is probably one of the best people we have had help us. He was thorough, kind, knowledgeable, clean, social, and seriously cared. This guy is invested in the long run. He loves his job and it is very obvious. If my son even comes close to having the values this guy has, I will be one happy person! I would give him 10 stars if I could. I highly recommend them!!!
Andrew G.
04/05/2022 12:00:00 SA
Mitko just came and installed a Navien water heater for the apartment complex I live at. He is really kind, and super efficient. He completed the installation in less than 2 hours, which seemed amazing to me, especially given how old and nasty our old water heater was.
There is a reason that this company is 5 stars! I would highly recommend this to anyone in the Oakland area. Mitko, thank you again! He made me feel comfortable having him in my living space. Good dude.
Saturday morning 6/20 I took a shower just after my wife did and noticed that the water was not getting hot. I thought maybe she used all the hot water no biggie. Come 10:00 am there was no hot water.
I called Plumbing Care Inc. at noon and by the same day in the evening one of their Techs Hristo shows up with mask on (Big plus for them during Covid-19). After a free inspection it was determined my old water heater was out of warranty and the repair was not cost effective. After a couple calls with Martin the owner. We had a brand new water heater in a couple hours that was fully functional and accompanied with a great warranty!
Thank you Plumbing Care Inc for a quick response, honest experience and quality job done!
michael m.
04/04/2021 12:00:00 SA
I called plumbing care On Easter Sunday morning young lady said they would be sending a representative between 1 PM and 3 PM to give me a quote on a water heater replacement. Alvictor arrived at exactly 1 PM give me a quote and that he would be glad to do it today he did the job was done by 3:30 everything now working perfect it was a pleasure doing business with this company and it does have a true five starrating will definitely use them again
Mike
Best people I've met in long time. Responsive, on time, fair price, professional... What else do you need?
Would definitely recommend them and will use them for any plumbing work in the future. Thank you guys!
Yasmeen S.
10/06/2020 12:00:00 SA
This is my third service request with Plumbing Care over the years, and I am very happy with the work. Andrew Garcia repaired two bathtubs (shower heads were blocked / not working). Andrew was timely, wore a mask, and finished the repairs promptly and neatly. I think that the pricing is very fair, the service is very reliable and that this Company is very professional. I will continue to utilize Plumbing Care in the future. Thank you!
Water heater started leaking. I called plumbing care cause it was recommended by my friend. Replaced our water heater with tankless by Mitko Popov and his partner. What a pleasure to work with. Mitko was so pleasant to talk to and explaining everything with such honesty. Cause of Mitko's pleasant attitude and demeanor i will gladly recommend Plumbing Care to anyone. Thank you so much for doing a great job! Thank you Mitko and to his partner.
Plumbing care service is amazing, fast and responsive, even during shelter-in-place time. I contacted few technicians from other companies and craigslist, they had told me that my water heater is old and need to be replaced, with cost anything between $1600 to $1800. But technician from plumbing care fixed the heater with 1/5 of the cost and give us 1 year warranty. Thank you for being honest! It's hard to find such a trait in these days.
I had a running water issue in one of my toilet, which needed an immediate attention. I asked Plumbing Care for a quote and then gave an optimal cost after looking at the issue. Both Frank and Raul looked at the issue and suggested a long term fix to the problem with a revised cost and it worked out well for me. I also got another one fixed which would have failed eventually. Given the Covid situation, they were very careful and wore masks all the time. The job was clean and gave me the right suggestions along the way. I am very happy with their work and would highly recommend them ( Paul and Frank) from Plumbing Care.
Darcy B.
08/09/2021 12:00:00 SA
Excellent work. I have had Dragan from Plumbing care in my home twice over the last few months. First to do a reconnect after a new counter installation; including faucet, garbage disposal, gas cooktop, and a water valve. Dragan went above and beyond by cutting out plywood the countertop installers had installed too tight so the cooktop would fit. I liked the work so much, I asked for him back to repair a broken exterior faucet. Another excellent job done. Also Plumbing care really expedited the scheduling so I could have Dragan with less than 24 hours notice. They reworked their schedule to accommodate me. I needed to use the faucet for exterior power washing before painters arrive. Above an beyond service.
First up, was able to get appointment immediately and the gentleman showed up in a mask and went right into looking at the problem areas I had mentioned earlier.
Turns out I didnt have a problem after all and he was kind enough to explain why the drain smell was emitting and gave suggestions to remedy that.
so 5 stars from me for complete professionalism , expert opinion and making it as soon as we called.
will definitely be using their services again. I believe it was Tyler who came ,so thanks to him!
Maureen Z.
09/06/2021 12:00:00 SA
Our dishwasher sprung a leak and and drained water onto our hardwood floors a couple of days ago. So yesterday we bought a new dishwasher which would be installed later this week; however, the dishwasher continued to leak even though we were not using it. The appliance salesperson told us how to stop the leak in the meantime by turning off the water valve leading to the dishwasher beneath the sink. We tried to do this, but it was stuck. So we used a wrench to turn the knob and broke the valve! So water continued to leak from beneath the dishwasher while we used towels to sop up the ongoing puddle. I called Plumbing Care this morning and by 2 PM Frank Valdez Jr showed up to replace the broken valve. Frank did a great job! He is customer service oriented, friendly and pleasant to talk to. I highly recommend Frank and Plumbing Care. By the way, this is the second time I used Plumbing Care. In 2017, they installed a gas line for my new gas oven. They did a great job back then too!
We contacted Plumbing Care about a leak with the Nuvo H2O system late at night on Dec 16, 2019. They came early next morning at 8 am. We ended up replacing the salt-free system with the latest Fleck 5800 XTR2 Water Softener recommended by the technician. The price is reasonable and the installation went smoothly. We are very happy with the new system as it provides us with zero hardness of clean water, easier to maintain.
After this second time working with Plumbing Care, we will definitely use them for any future plumbing work.
Sylvia S.
09/02/2020 12:00:00 SA
This company was quick to respond to request to quote. However, when I asked about warranty, they ignored messages and blocked off both my friend's and my phone number, and wouldn't come out to fix the issue.
I posted a review here a few days ago but the company immediately contacted me and demanded me to take the post down. They said that they will only come over if I deleted my one-star review. They didn't show up this morning as promised.
I would think twice before hiring this company.
We got our water heater replaced. They provided the best quote and were able to replace the water heater the very same day. I was very happy with their work. Will use them for other plumbing jobs.
We were very pleased with the service. We called and they came out within a couple of hours and quickly solved our problem. Dimitry was a real pro with many years of experience who explained the job in simple terms and charged us a fair market rate. All of their plumbers are employees of the company and NOT independent contractors. That's a big difference to look out for. There are a lot of crooks out there! BE CAREFUL. Avoid them and call Plumbing Care for honest reliable work by a licensed plumber at a good price with a full warranty. I would definitely recommend this company to others.
Recently got tankless water heater installed by plumbing care . Hristo and Genadi were super professional in their workmanship. They took time and explained the whole process of installation. Clearing out all my questions i had . They were very efficient in work and not just installing but made it look super nice aesthetically by running pipes in a wow manner. I will give 5 stars for Hristo and Genadi and will definitely choose plumbing care for future.
Jeannette R.
07/10/2020 12:00:00 SA
Andrew and Dominic showed up earlier and were very courteous. They were quick and cleaned up everything once done. Would definitely recommend them to others. Also, Eric, who I spoke with on the phone was very helpful in making sure I got an appointment asap and that all work was taken care of. Will use them for all my plumbing needs! Thanks guys!
Kevin D.
11/02/2022 12:00:00 SA
Very, very, very rude. Not organized. Work was good, but not good enough to deal with the employees here.
Just be prepared to be berated and receive no apology when it's their error.
Teri K.
10/07/2019 12:00:00 SA
They were ontime and fixed a major waterhammer that other plumbers told me was impossible to solve. And, at the end they adjusted their price down as the work too them less time than estimated. When's the last time you dealt with someone that customer focused? The work they did has solved the problem and taken a worry off my list. Will definitely be calling them in the future!
Murphy's Law strikes again - our water heater decided this shelter-in-place situation would be the best time to start leaking. Thankfully, Plumbing Care was able to replace the heater the next day with a good quality unit, and at a reasonable price. And the workmanship looks excellent. Thanks!
This plumbing company does not guarantee their work. They were going to charge us again for a call back on work that they did a few months ago. I decided to find another plumbing company. There are a hundred plumbing companies out there. I advise to go somewhere else.
My master bedroom toiled started leaking and I called Plumbing Care on a busy Wednesday afternoon and Dimitry was amazing and made his way to my house within two hours. Dimitry was super cool and friendly upon arrival and quickly diagnosed my situation. My toiled was old (35 years) and would need a major repair to fix the leak ($325). He recommended I get a new toilet instead of wasting that much money on such an old piece of equipment- and he was right. I was super busy and he told me he could come back early the next day (this morning) and install a great new model that they sell out of their warehouse. For a much better investment I now have an incredible new toilet and the entire process of removal and installation was less than 30 minutes. I cannot recommend Dimitry enough. He was amazing, so I am assuming the rest off the company is this good. If I ever need plumbing help again Dimitry is my guy!
Vicki C.
12/07/2019 12:00:00 SA
We had a serious leak in an outside water pipe which was spraying a significant amount of water, running down our driveway across the street and down a neighbor's driveway. We were away from home when this occurred and were notified by a neighbor. We called Plumbing Care, explained the situation, they sent someone out right away, found the leaky pipe, the water turn off (which was not easy as this is an older house). After calling me on the phone to make sure that they found the right pipe and the turn off, they fixed the leak, called me back and took my credit card over the phone. The service was expedited, the leak was fixed, the neighbor was happy to not have any more water pouring down their driveway and I was very happy with the service. Highly recommend!
Highly recommend this company! We needed to replace an older water heater that was showing signs of imminent failure. They responded quickly to my online inquiry with a text and instantly gave me an all-inclusive estimate in writing that was very competitive. I really needed Saturday service and they were able to provide it with no extra weekend charge. Alvictor and an assistant (sorry his name escapes me now) arrived on time, with all the necessary equipment and wearing face masks. They were friendly, knowledgeable and took the time to explain the service before starting and then again once everything was completed. They even took the time to repair a hose bib leak at no additional charge! So nice to see that good customer service still exists. Thanks so much guys!
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