Shanda H.
08/10/2014 12:00:00 SA
I guess I was the first unfortunate customer out of all of these lucky ones. Hopefully if you try them, you won't be the 2nd. The technician named David came out to fix my roommate's bathroom sink faucet cold water handle, which would not work at all. After he left, she texted me to let me know they were going to be billing me $95 even though he was unable to fix it and they told her I needed to buy a whole new faucet because the entire thing was corroded.
I called them up very displeased to receive this charge and have nothing to show for it, so I asked them if they would apply this $95 charge toward the cost of installing a new wideset faucet, which the woman answering the phone, told me would be about $180 to install. She told me they would not take $95 off the charge. I asked her if they could even discount it at all and even that, she refused.
I was very upset and told her I would review them on yelp for this bad experience, even though my roommate had told me they were reviewed well by a friend of hers. But then, after the woman told me the following info, I then reconsidered, thinking maybe I have nothing legit to say in my review if this is the case and so then after talking to her on the phone, I had decided I just wouldn't say anything - until weeks later, that is . . . when I found out a little more info on the whole situation.
Anyway, what she told me was that the technician had made it clear to my roommate that if I didn't have a faucet ready to be installed right then and there, if they tried to fix the faucet and couldn't - that they'd charge for the labor to try to fix the faucet and that he had tried for 30 min to fix the faucet and could not because the whole thing was corroded. She said the $95 charge was for that 30 minutes worth of labor.
I just thought, even if what she was saying was the truth, it was still really poor customer service on their part that #1, they can't even give me ANY effing discount at all and #2 - even though i was clearly the person who paid them over the phone and gave them MY NAME and MY payment info, they were still unprofessional snotty a-holes enough to send MY receipt to my roommate's NAME, so that I couldn't even open it up until I asked HER to open it, since it's illegal to open someone else's mail.
Ok, so all that alone deserved ONE star, but again, like i said, I didn't have much to go on if what they were saying was the truth.
So, for the next few weeks, I asked everyone I knew if they knew any honest plumbers who were good and I also spread the word on what happened to me here and who did it. Well, lo and behold, it turned out that for years, i'd known someone who is actually a dental assistant, but who had in the past, installed many faucets, so I'd just never knew about his past or that I could ask about plumbing. I just threw it out one day, not even expecting he'd have a clue.
So, I told him the plumber said the entire thing was corroded and I'd need to install a whole new widespread faucet. He told me he could install it for me and when I asked him how much he would charge, he said, I don't know - whatever you think is fair. I texted $40? then after awhile of no reply, I added and a movie, and he replied ok.
So, he comes to look at it and within only 15 minutes, he tells me that not only was it NOT corroded, but that all he needed was some grease that had silicone in it and he would fix it for me so that I would not even need to have a new one installed at all and i could return the one I'd bought!
The faucet that was in there that was corroded was only installed 3 years ago, and it was an American Standard brand, which cost me $118 before tax, and the same exact faucet in my own bathroom was installed the same time and is still working fine - no corrosion. Regardless of that oddity, they told my roommate that Moen was a good brand, so I took their word and purchased one for $154, before tax.
As it turns out, yes, my friend was able to fix her faucet with just the grease and it turns and works fine. Works now even better than the hot water faucet that had no problem to begin with! So, fortunately, I did not have to lose anymore money on this very unfortunate situation and as for the $95 that this company charged me to try to fix a faucet, you people should be ashamed of yourselves.