Brent N.

6/14/2023

Mario's crew came out same-day to replace a leaking water heater. The crew got the job done, did good work, and we have hot water and no leaking. No complaints here

Fabri F.

12/17/2020

Today my sink got suddenly clogged. After running the garbage disposal and after seeing the water not going down and the pipes underneath the sink leaking, I knew right away that something was not right.

I didn't think twice in calling Mario's plumbing as this is my second time using them. Where should I start first....

One of Mario's employee showed up on time, with a mask on and with his boots covered since we have carpet.

After diagnosing the sink situation , it took him no time to figure out what the problem was. After fixing the clogged sink in only 20 minutes , he spot on another problem with a rusted pipe, hence the leak. He fixed the leaking pipe in literally only 5 minutes and left with a big smile on his face for being able to help me.

All I want to say is that Mario's plumbing definitely has them all... professionalism, high customer service, integrity and respect.

( In the hope that nothing else will break in the house).... I will definitely use Mario's plumbing services again !!

Wendy L.

2/19/2022

Mario was very responsive and the quote was reasonable. Manuel arrived quickly and replaced our garbage disposal unit within an hour. He was super professional, communicative and friendly. We would highly recommend their service.

Larry M.

5/18/2021

I was in need of a plumbing service that could install a new toilet. I called around San Mateo county. I had 2 different company's come out to give me a quote, also requesting that they send a plumber who has been vaccinated.
The first company came out, the plumber had not been vaccinated. I let him in the house just to give me a quote, way over priced.
The second company was the exact same situation, over priced and the plumber not vaccinated.
I looked on Yelp, found Marios Plumbing Services in Redwood City. Called their office was assured that Mario had a vaccination. I was also quoted a reasonable price, and further, was able to set an appointment for a few hours from when I called.
Mario was right on time, did a perfect job of installing the new toilet. Was neat, careful about cleaning up, took him no time at all to do a very professional plumbing job.
I highly recommend Mario for any of your plumbing needs.
Larry
Foster City

Anna S.

07/09/2020 12:00:00 SA

Mario was recommended by our handyman when we needed some plumbing services in the middle of a painting project in our laundry room. Mario was able to come out for an estimate the same day, and completed the work within 48 hours. They did a great job and were extremely professional, responsive, and efficient. We'll be happy to call him next time we need a plumber!

Keri N.

11/06/2022 12:00:00 SA

Water heater died unexpectedly on a Sunday night. Called around and 1) couldn't get anyone to come or 2) felt like they were taking advantage of the situation. Then, we came across Mario's and Kevin was very helpful and responsive. Came out to inspect at a reasonable price and gave us an honest diagnosis. So lucky to have found them and will use them again for anything else.

Jane M.

06/03/2021 12:00:00 SA

Can't recommend them highly enough! We had a completely blocked toilet and shower. After I had tried everything, I called them. They arrived within a few hours and tried to snake through the shower drain, which didn't work, so took off the toilet and ended up finding the blockage 130' away. They were friendly, thorough, and meticulous in their cleanup. They also inspected my crawlspace for other leaks that had gone undetected. He even put a camera down into the pipes so I could see their current state. Will definitely be using them to replace some pipes and put in a tankless water heater soon!

Marc A.

2/28/2020

We had a pipe in the crawl space under our house that was leaking. The repair was not a small job - they had to remove the dishwasher to gain access to everything. They did a great job. Communication throughout was excellent. They made sure that they properly patched the hole that had to cut out to gain access. They cleaned up throughly. I can't recomend them enough -- we are defintely going to use them for all future plumbing needs!

Rahul A.

11/10/2022 12:00:00 SA

These guys are awesome. They did a great work with unclogging my drain

They are always available for questions, follow-up etc even after the work is done. I trust they do a great job and will fix anything wrong for free even much after the job is done.

Very nice people - Mario, his son and manny.

Barb T.

3/16/2021

We had a plumbing emergency and were able to get someone to our house within a few hours. The plumber spent 3 hours at our house fixing a blocked pipe and kept going until it was fixed. He was courteous and professional. Will definitely use this plumbing service again!

Naveen S.

12/10/2020 12:00:00 SA

They came on time, did the drain and water line installation. Also helped with stacking washer dryer. Everything works great.
Cleaned up space as well.

E J.

03/02/2023 12:00:00 SA

I had great service from Manny and Vidal today. They came on time and were fast and professional in servicing my dishwasher drain problem.

Wendy J.

03/05/2022 12:00:00 SA

We had a drainage backup in the kitchen and wash machine area. Mario Plumbing saved our day. They responded quick and gave a two-hour window for the plumber's arrival with no delay. The service was thorough, not messy, and solve the problem. The price was reasonable giving the quality of the job. Highly recommended!

Clark W.

10/25/2019

This guy is the best. He re- plumbed our entire house in four days and the work was fantastic. Don't call another plumber until you give Marian a try. You will be totally satisfied. Great work at a great price!!!!!' Thanks again

Delaine W.

02/04/2019 12:00:00 SA

I came home late one evening to a leaking water heater and thought it would be days before it could be replaced. Inconvenient timing as I had 4 house guests. The next morning I located a replacement but needed a plumber to remove the old one and install the new tank, which was located nearly 40 miles away. The distributor said he would try to find someone to make the drive down to install the new water heater. Within 15 minutes, Mario called and said he would delay his other work in order to replace my water heater that same afternoon. I couldn't believe it!
Mario came within 3 hours, and within 24 hours of finding my leaking water heater, the new unit was in and the water hot!!
It was a pleasure working with Mario. He did an outstanding job at a very reasonable price. I couldn't be happier and would highly recommend him to anyone with a plumbing issue or emergency. Thank you, Mario!!!!

Brett D.

01/06/2021 12:00:00 SA

I came home to a gas leak after being away for a few weeks. Called PG&E and within a half hour they had shut off my gas and found a leak under the cement in my garage. It was late on a Saturday and I needed a fix quick. I called a few other plumbers under recommendation but no one answered. When I called Mario he picked up. He was very upfront and explained he could not fix it today which I appreciated the honesty. But he said he would come straight over to evaluate, give me options and make a plan. 20 minutes later he arrived. After about 30 minutes he worked out his plan and gave me a quote. Best of all he said he would come first thing the next morning (Sunday) and fix it all in one day. Next day he was there just as he said and by the end of the day I had heat and hot water again. He even waited around for 2 hours for PG&E to arrive just so that he could make sure my gas was turned back on. I could tell by his work that he really methodically worked through my issue and I even noticed he iterated on the final gas line layout. I'm super happy with his work and his price was very reasonable. And to top it all off he is genuinely a good guy. I won't ever call another plumber.

Bill A.

06/03/2020 12:00:00 SA

I had him come out again to remove my shower clog I couldn't resolve myself. He was punctual, courteous and efficient as usual. It's been great having him as my go-to plumber!

Carla C.

04/07/2021 12:00:00 SA

4/6/21
Called Mario's Plumbing Service and he immediately sent out Christian. We needed work done since we were having a washing machine delivered the next day and the pipes were leaking. Christian called and said if he could come earlier than the set appointment, and we were elated since it's usually the other way around.

Christian Was very professional and did a great job. By the way, my husband had called another plumber, we had used in the past, but 2 days later he still had not returned his call so I went on Yelp and found Mario's Plumbing Service. I'm so happy we found Mario's. Any plumbing problems we have in the future, we'll be calling Mario's.

Dingyi Z.

9/25/2020

Mario responses so quickly. And his guy came right after. The service was great! I highly recommend Mario and his team!

Jennifer K.

9/22/2019

Mario is the nicest person and was a tremendous help. He responded right away and was so kind! Excellent service that went above and beyond

Jeff M.

2/13/2020

What can I say? I called Mario early this afternoon with plumbing problems - one minor, one major - in two toilets. He was over in no time and able to fix everything, including pulling some major roots out from under our toilet (see pic... GROSS!). He was super professional, very nice, speedy, and clean. Not sure what more you could ask for. 5 stars & we'll definitely call him again or recommend him to others.

Steve W.

12/18/2019

I highly recommend this plumber. We had a very difficult installation that involved tying in to our radiant system. It cost a lot and it took a whole day, but the work was fantastic. Mario has a few guys working with him, but we got his personal attention for our job. We thought we had a problem with the installation, so he came right to our house after I called him. The problem was not the installation, but Mario made sure we were up and running before he left.

Justin F.

8/23/2022

They had someone out within an hour who fixed our issues. Was super respectful and kind, would call them again! Thanks!

Tinghui Z.

11/11/2022 12:00:00 SA

Very responsive and helpful to resolve my plumbing issues! Would recommend the plumber!

Michael M.

1/27/2023

Great job on our outdoor gas fireplace repair!
The team did solid work.
Thank you!

Christina J.

6/19/2022

Honest, knowledgeable, reasonable pricing. If you're lucky you might get to meet the owner who still does service calls! Mario's is leaps and bounds more affordable than Caccia Plumbing but after using both I can say that the workmanship is the same so why pay way more for nothing? Mario's picks up calls instantly, are available 24/7, and can even do appointment scheduling over text -- it's great to have that responsiveness when you need help with plumbing.

Vicky C.

06/09/2022 12:00:00 SA

I'm an 18 year long realtor in the Bay Area who often needs vendors on various jobs. It has been delightful to work with Mario over the past couple of years because he is fast in his response and his solution. Just yesterday a client thought her washer was leaking. It turned out that a pipe underneath the house had broken and was flooding her downstairs. Mario quickly had himself and two guys on the job. They solved the problem and even replaced the concrete above the pipe. Everybody was thrilled! I have recommended him to many clients over the years and different plumbing capacities. I am happy to say that I will continue to refer him for a very long time.

Turk G.

04/03/2020 12:00:00 SA

Our toilets flooded down a wall into another bathroom and was continuing to flow. An amazing man named Bell (so) showed up at 8:30pm and saved the day for us to have one running toilet. We are hold up indoors social distancing, to keep one of our daughter's with a heart condition healthy and safe. He was respectful of our needs to stay clear and safe, and was careful to not unnecessarily touch anything to help keep her safe. Mario's service and his employee really eased some of the pressure of this flood/damage.

Iman M.

8/15/2019

Mario helped us with a big plumbing job for a new house. Before hiring him, we had many assessments and quotes for the same job and they all basically involved breaking our bathroom walls to fix plumbing! Mario was the only one to promise doing the fix with minimal destruction and he delivered! He and his team are professional and efficient. He finished the job on time and budget. No surprises.

Bottom line, if you need an experienced reliable plumber, hire Mario :)

Mr. B.

10/06/2020 12:00:00 SA

Mario saved me about 6,000 dollars. Let me explain:

In the middle of my workday my toilets backed up. My fiancée called a plumber. He examined our pipe to the sewer, and showed us through the camera that the clay pipe had cracked. He offered to fix the pipe for $6,000. He charged us about $290 simply to come out.

The contractor who is building our ADU called Mario for us. Mario came out, ran the camera through the pipe, and showed us where the crack was. We could see tree roots clogging the pipe.

But, what Mario explained to us is that, since the blockage was under the sidewalk, Redwood City was actually responsible for fixing the problem. He explained our options: he could perform a flush for a fee, or we could call the city, and they might-or-might not fix the issue. The reason they might not fix it is that the pipe on our end wasn't up to code.

When I called Redwood City, they sent someone out who arrived in less than two ours, and unclogged the drain immediately, for free!

The downside is, Redwood City didn't actually fix the broken clay pipe. The technician said that the city wouldn't fix it unless they were having to stop by frequently to unclog the pipe.

The other thing I learned is that I have home warranty, and that they cover blockages such as the one we experienced. So, we really should have called the warranty people first.

I like Mario and I intend to use him when we build our ADU this winter.

Scott B.

2/16/2021

We had a small leak start in our hot water heater this evening, so I found Mario here on Yelp and gave him a call. He picked right up and was able to get to our place within 10-15 minutes.

He quickly stopped the leak and gave a thorough breakdown of what the issue was. Super quick and professional.

Really nice and courteous guy! Thanks!

Z F.

07/05/2023 12:00:00 SA

Easy to schedule, quick to respond to emergencies, they keep their work area clean, honest and great group of guys to work with.

Shanney Z.

02/07/2022 12:00:00 SA

We found a mysterious leak in our garage coming from our 2nd floor master bath. Mario's responded over the weekend, set time for a call, followed by a free estimate. Manuel came within 36 hours of my initial message and spent a good hour trying to find the source. It turned out to be an unsealed portion of the soaking tub. He did not have the right tools to fix it, but gave us an alternate contact and told us exactly what needed to be done.
5 stars for responsiveness and promptness
5 stars for honesty and looking out for their customers
They will be the first ones I call next time there is any plumbing need at my house!!! THANK YOU, MANUEL!!

Jo E.

5/30/2023

We've worked with Mario's several times now - they're always highly responsive (same day or next day service), and very efficient, clean, and friendly. Today, the person who fixed our drain also noticed a problem with our kitchen sink, and proactively fixed it without being asked. Awesome team.

Tommy A.

01/10/2019 12:00:00 SA

Mario is very knowledgeable and responsive. I had an emergency over the weekend and called around local plumbers for help and none of them could make it out at the time. Came across Mario and gave him a called and he was a life saver. Had my water repaired and hot water running. Will defiantly be calling him for future repairs and emergency

Sara K.

7/29/2020

This is the second time Mario has come to the rescue for us in our new home! He quickly and efficiently cleared our sewer lines and helped us understand the specifics our plumbing. He is professional, courteous, and responsive. I highly recommend him.

B G.

12/08/2021 12:00:00 SA

Excellent service today. Arrived on time. Replaced my water heater near Stanford by Noon the day after I called at 10 pm. Neat, friendly and professional. Market price. Definitely recommend and would use again. I'm very picky and these folks are great.

Jane L.

11/19/2021

I highly recommend Mario's Plumbing services! I found them on Yelp from searching on fast-responding plumbers since we had an urgent plumbing issue found by the pest-control people who were deep in the crawl space under the house yesterday. The kitchen line was disconnected from the sewer line and a cesspool had been collecting underneath! The abs pipe had not been connected properly - never glued and had popped off. They were able to provide a quote from the photo I texted, and Kevin and Manuel were able to come out the SAME DAY to fix it.

Manuel did a fantastic job squeezing into a small space, working quickly and efficiently, and sharing photos of before and after. They found an additional leak (when checking the first repair) and also repaired that, and also braced the piping so that it won't break if someone snakes out the cleanout in the future. Great communication from the team throughout the entire process.

I'd called two other plumbers who said the earliest they could come would be 3 days from now (although they said they have space for emergencies, I guess they didn't consider this to be an emergency?). The smell from the sewer has been awful for weeks (we moved into the home 2 months ago and are discovering many issues like this). They also provide sanitation services which we might call back for if the cesspool doesn't drain quickly enough. Keeping them in my phone contacts for future plumbing issues!

Stephen R.

12/31/2018

Mario is a great example of excellent customer service. It was time that I replaced my toilet and bathroom fixtures as it was reaching the 20 year mark. I contacted Mario and received a call back promptly. Mario great over the phone, he was friendly and you could tell wanted my business as he asked the right questions, and offered next day service. The installation performed by Mario was top notch. Mario was meticulous and very professonal .Mario checked with me throughout the work.If you are in need plumbing I highly recommend Mario. He will provide a fair price and excellent service.

Cecile C.

4/17/2021

Mario's is the BEST plumbing svc I've ever experienced. They are priced well within reason, provide free est, are super friendly and talk to women about the technology they're using as though we actually have brains!! So refreshing. Seriously, I live in a 100 yr old house so I have had LOTS of exp w/contractors. Mario's is by far THE BEST!

Vijay M.

08/02/2021 12:00:00 SA

Thank you Mario's plumbing for quickly responding to my call about a leak in the ceiling. Diagnosed the issue as leak coming from HVAC unit. They did not even charge for the diagnosis. Appreciate the quick response. Highly recommend Mario's plumbing.

Daniel M.

11/24/2021

In my new home, I've used Mario's three times now to fix some plumbing issues. Mario's has been prompt, thorough, and honest. Each time, they've taken the time to scope out the project before giving me a quote and explaining things to me every step of the way. They do a fantastic job, are responsive, and very friendly.

Lisa V.

1/14/2020

Our toilet tank began to flood around 10p. We called a few plumbers before we reached Mario's plumbing services. Mario came out right away and helped us to solve our problem so that our entire apartment did not get flooded. We are in an old building that needs updating but he was able to navigate the funky system, keep our bathroom from getting flooded, and fix the toilet. He also cleaned up everything afterwards. We would highly recommend this company for their service, speed, and professionalism. And want to give an extra big thank you to Mario!!

Aaron S.

02/04/2020 12:00:00 SA

I had an excellent experience with Mario and his crew when I asked for a quote for a non-emergency plumbing issue with water shut off valve. I got a quote within minutes and the issue was fixed promptly that day. Highly recommend!

Michelle T.

03/07/2019 12:00:00 SA

I needed a water heater replacement quote and Mario came by within 1.5 hrs to take a look and provided a thorough, detailed, and reasonable quote and also shared a bit of plumbing knowledge with me. He was so kind, responsive, and knowledgeable I knew in my gut he was the guy to hire!

Needless to say, Mario and his assistant came by the next day and replaced the water heater and did a wonderful job. I highly recommend his services and will definitely call on him for future repairs!

David N.

6/26/2019

I had a slow flushing toilet and made an appointment with Mario to diagnose the problem. He showed up within our agreed upon time window, looked at problem and offered me solution options from which to choose. After a few moments discussion, Mario got started right away and finished the job right on schedule. Great job!

Bowen L.

08/10/2022 12:00:00 SA

Professional, efficient, and punctual. My kitchen sink was clogged; I tried all kinds of drain openers but nothing helped. The plumber came exactly at the scheduled time and fixed it in 30 minutes. Price was fair.

Josh L.

4/18/2023

We had a hot water heater go out on us and Kevin came in the next day. I loved his confidence and how quickly he fixed our problem. He did great work and was a pleasure to be around. We'll be calling on these guys again for sure.

Nancy C.

08/12/2020 12:00:00 SA

Mario and his team are great. Had a leak under my kitchen sink and the pump in my crawl space checked. Mario came out, took a look at it and gave us an estimate to do the work.
The leak was coming from the kitchen facet and needed to be replaced. Mario suggested that they would need to remove the garbage disposal to do the work and this being the case he suggested we replace the other hoses. We've never had the hoses replaced so we said good idea do it. He said he would send some guys over to take care of the facet and hoses and after they finished that they would check the pump in the crawl space. About 2 hours later everything was done. The guys cleaned up everything and my husband and I were happy. Mario and his guys deserve 5+ stars because they were on time, took care of our needs, and were the nicest guys. Mario's Plumbing is my go to plumber.

Tony Q.

8/17/2019

It was really pleasant to work with Mario. He really lived up to his 5 star reputation. I needed a water heater replacement as well as a complete retrofit that needed a lot of modifications due to the new water heater needing to be raised 18 to meet current building code. He had to remove and redirect a somewhat complicated copper pipe configuration. Completely removed old sections of copper and installed a couple ball valves , gas line modifications, and even new venting. I highly recommend him, and now have a plumber for all my future plumbing needs!

Todd W.

6/27/2020

My kitchen sink was clogged at 8pm on a weekend night. Mario responded quickly and was here in less than an hour. The job was thoroughly assessed and completed within an hour at a fair price. I will not hesitate to contact Mario if I have another problem in the future.

Anne B.

5/16/2023

We had water running non stop in our toilet in the master bathroom.We shut the valve and called Mario's plumbing & drains Inc. They sent Manny, a very good plumber who came on time and replaced the gasket on existing toilet quickly and efficiently. Thank you Manny for your good job!
This is the 2d time we worked with this company and each time we were happy with their work. We highly recommend them.

Ganna G.

4/26/2020

Our heater went off Friday night leaving us without hot water! At first we tried what's everybody does: looked for trouble shooting on YouTube. Eventually we learned a hard truth that the problem with our heater is beyond our or YouTube expertise but by then it was kind of late into night to call the service especially it wasn't really an emergency. On Saturday morning I call Mario's Plumbing and by Saturday afternoon we have our hot water back! I'm very satisfied with their work. It was done in timely manner with very reasonable price. Actually it's a second time I'm using them and very happy with results. I would highly recommend them to anyone who wants job done quick and efficient.

Brandon L.

08/07/2018 12:00:00 SA

Mario has done work for me over the past 7 years. The first time was to help install an energy efficient toilet. Turns out the contractor I had used to remodel my bathroom had not done it properly and there was a slight leak under my house too! Mario installed the toilet and fixed the leak. He has installed the sink in my remodeled kitchen, and most recently got rid of my leaking water heater and replaced it with a tankless water heater that will be good for years to come. Mario is a neighbor of mine, it is always good to know I can help support a real human being. Strongly recommend, great service at fair price.

N R.

12/02/2022 12:00:00 SA

Updating for a 2nd FIVE STAR experience, this time with Manuel. Had a toilet with a weird clog and needed some of the hardware in the tank replaced (it was broken and running). As usual, the team at Mario's was on top of it. Manuel was fantastic - our toilets are unique and require smaller hardware and additional tools. Manuel had everything needed to do the job, and worked hard to make sure everything was running smoothly. Satisfied customer for a second time - Mario's will be my go-to. Thank you!

Viken M.

03/12/2022 12:00:00 SA

We worked with Anthony and Francisco to get some cleaning and replace our old water main valve.

We got quick responses and quotes, they respected the work schedule and were fair with their pricing.

The job was performed well and they cleaned up any mess. Wore shoe covers and masks while inside the house.

I would work with this team again, thank you!

Katherine B.

3/21/2020

Mario and his son came out about 20 minutes after I called, despite us all being in shelter-at-home. He was able to get the water heater working well enough to last us through the night, then came back early the next morning with the part. He even thought to find out whether our unit was still under warranty. It was, so he got us the part for free! His labor was expensive, I'll admit, but given the urgency of the situation and the context of Coronavirus I would have paid double.

M T.

4/29/2021

Mario and his team had been fantastic! They provide high quality work and top customer service, not once but twice! Mario responded very quickly to my recent emergency request to fix the plumbing issues affecting my dishwasher, and that saved the day! Highly recommend Mario's Plumbing Services.

Maryann S.

6/21/2020

Our Water Heater went out yesterday, I found Mario's Plumbing on the internet and called, he answer and said I will be there in one hour, he arrived in less than an hour and was very professional. We discussed what was needed to be done, he started as soon as we agreed on a price. He sent one of his workers out who again was very professional and worked to complete the project in the time he quoted.
We are satisfied with the work and especially the service provided by Mario's...Thank You, we had hot water just in time for our dinner gathering.

Gemma C.

4/21/2022

Updates:
Mario called and harassed me verbally over the phone for the bad experience I wrote. I wish that I recorded the call. This was the worst experience that I've ever had.

I left a 1 star review at night. First thing in the morning (8:23am), Mario called, i didn't pick up the phone the first time because I didn't recognize the phone number. Then I got called again at 10am, i picked up the phone, didn't realize it was for this review. immediate Mario asked I'm Mario plumbing, it seems like you are not happy about our service. why did you write this bad review. I was being completely honest about my experience with him and described why I didn't like how it was done in calm.

After I told him my experience, He said my technicians might not be clear with you. but since $250 isn't making your poorer and also isn't making us richer, I can give you back the service charge but you have to remove this review. I didn't really like the way he treated the issue, sounded like he just doesn't want a bad review rather than apologizing for the bad experience we had. So I told him I don't really care about the charge now, but rather I'd like to stick with my experience and the review.

Mario's attitude then turned 180 and said you were NOT telling 100% truth in your review, you were only 50%. He mentioned that they can work on plastic pipes but the pipe was at a difficult place to work on. However, we had plumbers come to fix it afterwards without saying that's a difficult fix. He then questioned me what do you do? do you write bad reviews as a job? to make money!? (Didn't know that could be a profession). And also stated I know what you are doing now, you are just bullying companies! You are a bully!

So if I take the money and take down my review, I'm not a bully. if I tell my true experience, I'm a bully? Now I started to understand why it's all good reviews here.

it's truly the worst experience! I've never had a service that called to harass me for a review I wrote.

Original post:

If you have PLASTIC water pipe, avoid this service. I leave this review because:
1. They offered more costly yet wrong suggestions.
2. Didn't inform us they couldn't work on certain things like plastic pipe ahead of time.
3. Insisted to charge the same amount even though they couldn't fix it.

We had a leak on the ceiling through a fan over couple weekends ago. our home is quite new, built less than 3 years ago, we couldn't think of any reason for the leak. Called Mario's since they have almost all 5 star reviews, and got a quote that weekends have a ~$350 charge just for coming over even if they can't do anything, so we booked the first available time on Monday instead.

Two people arrived on time, took a look at the ceiling and claimed that it's highly likely to be the toilet right above the fan that was leaking. They suggested to open the toilet first since it's easier to put back than the ceiling. They gave us a quote on fixing toilet and the ceiling, $350ish to fix toilet and $250ish to open ceiling for fixing. Since we weren't sure what's leaking so we asked if it made more sense to check the ceiling first and they agreed.

Few mins later, they opened the ceiling and found the leak on hot water pipe (not toilet). However they told us that they can't fix it because they only fix copper pipe NOT plastic pipe like PEX. I asked if we can negotiate the charge since they couldn't perform the fix. Yet, they insisted on charging the same amount for opening the ceiling even though they can't fix anything.

Glad we asked them to open the ceiling first rather than open the toilet, otherwise, they would find nothing leaks from the toilet, then opened the ceiling which would cost even more, without fixing anything!

We had another plumber here to check on the leak earlier, who offered free charge to open the ceiling but charges only for fixing. We wanted to get a second opinion from this FIVE STAR plumber and thought it would be similar amount for the fix anyway. What a waste of time and money.

Jeanne S.

12/12/2020 12:00:00 SA

Franco fixed our plumbing problem and was very polite and professional. I wouldn't hesitate to call him again when a need arises.

Potrero H.

6/28/2019

Mario is awesome! He is professional, courteous, available right away and most of all knows what he is doing. He replied immediately to my Yelp query and arrived within 30 minutes with booties to keep the house clean which I really appreciate . He fixed a kitchen sink plumbing issue that occurred with the installation of my new refrigerator. He also noticed a problem with the water pressure in my kitchen sink, and cleaned the filter for me. He provides a 30 day warranty so you have peace of mind. I highly recommend him and will definitely refer him to my friends and neighbors a well. When you hire Mario, you won't regret it!

Laura L.

8/19/2020

Mario has helped me through all stages of fixing my sewer lateral -- from first taking the video to submit to the city for review, through fixing the pipe and guiding me along the way on how to manage the city inspections, etc. He is extremely knowledgeable, responsive and helpful. He also has worn a mask since Covid and is very respectful. I had a few issues with my contractor and Mario and his team have stepped in to do more than their part to ensure that my project finishes successfully. I highly recommend Mario and feel like to have a trusted plumbing service for any type of issue!

a c.

10/12/2021 12:00:00 SA

Highly recommend Mario's Plumbing Services for their prompt service, fair/competitive pricing and honesty. Kevin and Manuel came to help us replace our leaky water heater. I appreciate Kevin not trying to upsell us with a much higher price tankless water heater like another vendor did. Kevin was also very responsive from the initial contact on the phone and was very patient in answering all of our questions. He and Manuel arrived within the quoted time frame (in fact 10 mins early!). They completed the job in a timely manner. They were professional, friendly and courteous. Additionally, they offered to inspect/trouble shoot an unrelated problem we had with our old pipe in the crawl space. They also gave us tips on how to maintain the newly installed water heater so that it will last longer. Happy with the overall experience. Thanks again!

Marco M.

09/01/2021 12:00:00 SA

We had issues with low water pressure in some of our faucets. I reached out to Mario's Plumbing services via yelp and they immediately responded. After a quick call, we scheduled a time for the next day. Franco came by and immediately figured out what was wrong and fixed it. It only took him 5min.

The whole experience from first contact to getting the problem resolved was just fantastic! Best plumbing service ever!!

Pat C.

12/15/2020

Mario Plumbing did a great job in repairing a kitchen sink valve. I requested an early appointment and they arrived as requested. The price quoted was the price charged. They wore proper masks/shoe guards. Great service! Thank you.

Darren P.

7/15/2022

Kevin and the team were a delight to work with- extremely professional, on time, and did amazing work. We had two very old water heaters (one was dead, one was about to go). Kevin made time for us immediately in the schedule and got the work done in a matter of hours. We are extremely pleased with the quality of the equipment installed and the work performed. This was all done at a very competitive price. The team even fixed our laundry room sink that was broken for three years as an added bonus for no additional charge. I highly recommend Mario's Plumbing & Drains for any plumbing needs.

Patrick L.

9/15/2018

Mario came through big time after a DIY shower repair gone wrong. He came out late at night and gave an estimate and did what he could. Came back first thing in the morning to perfectly fix my mess . Quick and a great price, highly recommend for any plumbing need.

Marina R.

7/25/2019

I am so happy that Mario really took the time to thoroughly investigate my issue. I have one room in the house that smells musty no mater what we do - air it out, dehumidify...
I've had leak specialists, contractors and roofers out to look up in the attic and down in the crawl space and no one finds any problem. Then they say it doesn't smell that bad. But my house mate sure notices the smell every day.
Mario narrowed the problem down to a couple of possibilities then did a pressure test to rule out one issue and ran a camera into the pipes to rule out the other issue. So basically - it's not a plumbing issue at all. But that doesn't mean I didn't get an answer. His colleague Bart crawled under the house to double check for leaks and he found an old vent that wasn't removed or closed off. It is allowing the dank air from under the house to come up exactly where we notice the smell.
I'm so happy to have an answer that I can do something about!

Evelyn W.

12/27/2020

Price they quoted me fluctuated. Depending on questions asked. Got the feeling Mario was quoting whatever he felt he could charge. I felt I had no option because the toilets were backed up and I needed help and I was glad they were able to show up the day after Christmas Gave a very high quote to put in new sewer line. Will not call them again.
Mario called me to follow up after seeing my review. He offered a discount and finally decided to return my check which I appreciate. His services were on him yesterday after realizing he had an unhappy customer. I would say that's good customer service. His work yesterday did show me I definitely need a new sewer line and for the information I am grateful to him.

Ron D.

8/21/2020

Discovered a leak from the toilet, contacted Mario's Plumbing and they came out within an hour. Toilet needed to be replaced (very very old) which they did a few hours later. Wonderful work, very professional. The team was super polite and showed up in a mask as a great sign of respect for health. Highly recommend and they are my next phone call when a plumber is needed.

Mazry O.

8/15/2019

Mario is probably the most honest person I've hired to do work on my house. He did an intense plumbing job for the home, but his guys forgot to connect one of the pipes to the backyard sprinkler. Mario could have very easily taken advantage and charged me for connecting that pipe (like similar situations I've had with other vendors). Instead he immediately fixed it up at no charge, noting that it was totally his responsibility. That's impressive honesty and integrity. Mario's my plumber for as long as he wants the job.

Kathleen S.

12/04/2020 12:00:00 SA

Mario and his team are fabulous I highly recommend them. They are professional, responsive, helpful, efficient, reasonably priced, kind and friendly. They had our kitchen faucet and leaking shut off valve fixed and replaced in no time at all and did an amazing job cleaning up after they were done. They left my kitchen sink area cleaner than they found it
Also, their Covid protocols are outstanding. I felt very safe with them in the house at all times.

Andres G.

12/05/2019 12:00:00 SA

Our kitchen drain system was not set up properly in the past, so we had a repeat clogging within 18mo of cleaning it.
Mario was honest in his assessment and offered to re-do the entire kitchen drainage system. His pricing was fair (including warranty), and he got the job done as he said he would within the agreed upon time frame w/out any hiccups. From the start, Mario kept his word, was punctual, and very professional. Thank you for making our kitchen sink (and laundry) functional again!
Will go to him for any future plumbing jobs at home.

John B.

7/16/2021

Called them for a supply line leak on a Saturday morning, and they were able to come and address the problem by the evening. They were prompt and extremely courteous. I would recommend them

Mario K.

10/21/2019

Mario was experienced, savvy and super nice! Will definitely come back for more work; seemed very trustworthy, highly recommend!

Jason B.

4/29/2020

Our condo complex sewage piping backed up on a Friday night. I reached out at 9:00 pm and Mario responded right away. They came out to diagnose the problem with a camera and snaked it so the problem was cleared. They also cleaned up afterwards.

Mario was very professional and very thoroughly investigated and explained the issue was which caused the backup. Would definitely recommend him and his company.

Marc S.

9/23/2021

Our Flushmate power flush mechanism was cracked an leaking. They had a replacement part on hand and replaced it in under an hour. I was impressed by the professionalism and courtesy as well as the cleanliness after the job was finished.

Abbie S.

7/31/2021

Answered my call immediately, was very helpful and honest with feedback, offered to have a tech on the job that day! Will plan to use in the future.

Setember H.

11/17/2021

530 PM realized my water heater was down. Called around starting at the top of the Yelp list that came up. I got several stories: replace it, it's one part that needs to be replaced but many places said hard to find in the present situation with the container and supply situation. Came across Mario's and while they said open 24 hours, I was losing hope. Kevin answered and said they could come tonight. It was now almost 7 PM. Manuel showed up and got to work. After a few setbacks, got the part replaced. Asked if he would take a quick look at a toilet issue, which he gladly did, took 5 minutes to fix and left my house by 930 PM. I highly recommend these guys and have already added them to my contact list in my phone.

J G.

4/23/2022

Mario and Kevin were super responsive. Even though they were fully booked up at the time that I called (Saturday) they continued to follow up to see if someone was able to come out and help. By chance , one of their plumbers finished early with another customer and Kevin immediately called to see if I needed help still. They came out within 30 minutes and did a great job at a very reasonable price . I highly recommend them and will be calling them in the future for other projects .

Karl F.

9/25/2018

My pure water faucet was only trickling out. Had been that way ever since it was installed. Mario came out and determined it had been installed incorrectly, and he fixed it. Now I can fill a water pitcher in no time at all! He even called latter that night to follow up and make sure I was happy with the work! Excellent service.

T. A.

8/14/2019

Mario came to my house yesterday and installed a new water heater. I had spoken to him on the phone earlier in the day and he was very knowledgeable and spent time describing the various pros and cons of water heaters. He even offered to come to replace the water heater on the same day. His price was reasonable as I had quotes from others and, given his expertise, responsiveness and good reviews, I decided to go with him. I was very happy with his service - the installation was well-done and Mario gave a good explanation of the service. Excellent job and nice guy!

Mimi M.

7/20/2022

We noticed a leak under our kitchen sink on the Saturday of 4th of July weekend. We didn't have much hope for finding someone to fix it on a holiday weekend, but Mario's took our call and scheduled a same day appointment. They came out and replaced the p-trap, and they didn't over-charge us. We were happy with their reasonably priced weekend service.

Rose F.

9/30/2020

We called Mario more than once already for various emergencies and he has been super responsive and arrived quickly. Mario and his crew have been great every time working with efficiency and cleanliness and providing excellent customer service.

Cathy B.

8/27/2020

I was utterly dismayed to find my garage semi-flooded from a burst water heater late last night. Upon a NextDoor recommendation, I called Mario late in the evening, sent him some pictures of the tank, and he was at my house promptly at 9am the next morning as promised, new tank in tow. The entire procedure was done in 1 1/2 hours, his helpers were tidy and cleaned everything up, leaving the garage cleaner than it was originally. :) Extremely professional, personable and courteous service through and through. His pricing was extremely competitive as well. I'll definitely be using Mario for any future service I need.

Ros S.

8/17/2018

Fixed my garbage disposal unit...
Mario gave me same day appointment...He agreed to stop by late in the evening after regular working hours...Showed up on time...
His charges were very reasonable...way better than quotes i received thru yelp messages...Didn't upsell...He let me buy the replacement unit & told me exactly all the things needed...waited patiently while I went to buy one...Was willing to get the job completed the same visit, unlike others who would've suggested coming back another day...Great working with Mario...will hire again...

Elaine S.

1/23/2021

Franco came to my souse and provided same day service for my extremely clogged toilet. He had on a mask and shoe coverings. He used a snake and that relieved the clog and I am so grateful. He was polite, engaging and answered all my questons. I will definitely call Mario's service for all of my future plumbing needs.

Thank you Franco and Mario!

Doris E. Sarni

Doug S.

2/16/2023

The main sewer line from our house backed up. We had another plumber come out and snake the line, which they did from a clean out in the house. We then had Mario (and several others) estimate the cost of the repair. Mario wasn't the lowest bid, but it was thorough and fair for the work I wanted done. Before they were able to do the full repair, they came out and snaked the drain from the street side, so that the line was much more usable. We planned on a two-day project (excavate the first day, then repair / backfill the second day). His team showed up on time and got straight to work. The project wasn't simply, because the drain ran under a deck that was only about 3-4' above the ground. They dug it all out and were able to do the actual repair in a single day. The guys doing the digging took good care of the yard (tarps, etc.) and cleaned up very thoroughly when they were done.

Cpm O.

4/26/2021

Great service!
called Mario's plumbing over the weekend. the technician showed up within hours. Troubleshot the water heater by reset it.
Didn't charge me anything even this is an after hour weekend job where other plumbing company at least charge hundreds to just show up.
Very honest and local friendly company.
Definitely will use them as my pluming solution in the future.

G S.

2/24/2022

We can't say enough good things about Mario's Plumbing ! We had some very serious plumbing issues that needed to be taken care of right away. They got back to us immediately and started on the repairs right away. All through the repairs, Kevin and the entire crew were professional, considerate, clean and helpful. They explained everything going on in great detail. We had some major issues and with their expertise, our plumbing system is now in great shape! We highly recommend this excellent company! JT and Gina Snow

Jane M.

12/08/2021 12:00:00 SA

I just had Franco from Mario's Plumbing do a shower valve and faucet replacement. The entire project from start to finish was done with professionalism and courtesy. The work needing to be done was explained and the work was completed efficiently, with as little disruption to the household as possible. I will definitely call Mario's any time I need plumbing work done in my home.

Alex F.

12/18/2019

Highly recommend Mario and his services. Professional, friendly, and got the job done. Mario quickly responded to my inquiry, and showed up early in the appointment window.

Ken S.

12/17/2018

I have been using Yelp for a couple years to help guide me like everyone else but fall short with any ambition to write reviews.

From the beginning of obtaining a quote for a cartridge replacement for my shower (Mario had the best price and was quick to reply) to scheduling, to working through some obsticles Mario was personable, very easy to talk to and got the job done for what he quoted. Can you ask for anything more than that... I think not.

Kind of person and business you NEED to help support!

Thanks Mario for fixing my plumbing needs and doing so with excellent customer service and tact. Will definately be calling if a need arises in the future and would recommend to anyone having a need!

Gaurav M.

4/27/2021

Highly recommend Mario plumbing services for their top notch service and support. Had a water pipe leakage issue on a Sunday when most people were enjoying their day off.
That's when I called Mario and he was very empathetic about the entire situation.
Within no time he sent out Christian to attend to the issue.
Christian, who is another rockstar was extremely patient and waited till I dealt with the delayed response from the city to come and turn of the water supply.
Not just that, Christian didn't have the parts that were needed to finish the job, so he went the next day to procure the right parts and then came into finish the job to the highest quality.
Highly recommend Mario's plumbing services.
The are truly 5 star for a reason !!

Edmund S.

8/29/2022

today I had a plumbing issue....based on a past positive experience I called Mario's....a prompt reply and visit within a short period of time...Isaac arrived, assessed the problem and fixed it....left the site spotless...didn't hurt that he was exceptionally courteous. Thank you, Mario and Isaac

Anu R.

06/01/2021 12:00:00 SA

We had a leak due to which we had to switch off water supply. Even though it was late in the evening, Kevin said he'd stop by to take a look. They were running a bit late as their previous job was overrunning, but Kevin gave me a heads up and was communicative. They quickly found the root cause and said they'd try to fix it right away as we were without water. Luckily, they had all the materials needed and so they fixed it in less than an hour. The price was reasonable given that it was outside normal hours. Great customer service overall, would highly recommend Mario's plumbing!

Nick B.

5/22/2022

had an issue with the bathroom shower valve cartridge and not only did manual show up earlier then anyone else, he went and found the cartridge and came back to finish the job. thanks so much for awesome work!

Ron A.

07/09/2023 12:00:00 SA

Mario's son, Kevin, and his crew replaced a 100 gallon commercial water heater for me. They were conveniently able to start the project the following day and were clean, polite and professional!

Montijoe J.

08/06/2020 12:00:00 SA

Mario came super quick, worked hard until the job was done and is SO KIND! He came highly recommended by a family friend, and his 5 star Yelp reviews tell no lies! He is trustworthy, intelligent and would highly recommend him for any plumbing needs!

M M.

3/21/2021

A great experience! Fast availability for scheduling, showed up right on time within their window, wore masks, and listened carefully to the issue. Helped troubleshoot our tankless water heater, which smelled like unburned gas when we turned our hot water on. They examined the whole thing, identified the problem, fixed it - and it also ended up improving our hot water pressure! Ensured I understood the problem and how they were going to solve it; they even took the time to wipe clean the heater, which was covered in who-knows-what outdoor debris. Will definitely be using Mario's Plumbing for any future plumbing needs.

Robert C.

06/04/2021 12:00:00 SA

Our old tank-less water heater, that came with the house, had been giving us problems and was quite old. I called three different companies and went with Mario's plumbing. He wasn't the cheapest but he spent the most time with me and answering my many questions and I have a better feeling about his company than I did with the others. As the owner, he came out to our home himself.

He gave us several quotes with different tank-less heater setups, so we could make our choice. We went with the super-high efficiently model and dedicated return line. It use to take about a full minute with the facet running before get got hot water, now we have near instant hot water on demand.

I would go with them again for any future (knock on wood) plumbing issues.

Krishna K.

8/22/2021

Mario completed a copper repipe of our aging galvanized steel pipes. He and his team did a great job. The project was more complex than originally anticipated due to issues with prior remodeling work (previous owner), but they took extra time to finish the project at high quality and left the crawlspace cleaner than they found it. I plan to work with Mario again on any future plumbing needs and highly recommend him.

David R.

8/25/2020

This is the first time I used Mario. He was fair in his pricing (I did not want to return to the previous plumber I used though he did good work his pricing seemed excessive). The job was to repair a leak in pipe leading to a hose bib in a cramped area mostly covered with a slab of concrete. They cleverly were able to prop up the concrete to get to leak and repair it. They did an excellent job of putting things back they way they were. Mario was personable and I enjoyed talking with him. He said he started his business about a year and a half ago. I plan to use him again and would recommend him.

Jon H.

06/10/2022 12:00:00 SA

Mario and his team did a great job, working quickly and efficiently. Clean, polite and job done right the first time. Highly recommended.

Andrew T.

11/22/2021

I accidentally cracked my main water line when digging in my yard. Water was spraying 20ft in the air on a Sunday night. Mario sent someone out within 30min and fixed the problem right away. The experience and quality of work was very good.

Monica A.

10/18/2020

He showed up soon after I called about an emergency on a Sunday night. He was very honest and thorough. I highly recommend Mario and I will be suing him again for all plumbing needs. Double thumbs up!

Aaron W.

01/12/2023 12:00:00 SA

What a great team!

I had a flooding emergency on New Year's Eve that left our hot water heater inoperable. They were the ONLY company that agreed to come out and did so on time. They couldn't repair the heater by stayed about 20 min trying to see if it could be fixed--at no charge.

When I decided to replace it a week later, they came same day and did the swap with a new unit. Team was fast, professional, and great with communication.

b w.

08/07/2018 12:00:00 SA

Well I have now known Mario for about 4 years as Mario has now become my go to plumber. He has worked on commercial and residential projects for me.

To make it simple for the reader; I trust his work, and pricing. He has worked evenings and weekends. Most importantly; I know that he will finished the job with care.

Eric M.

4/20/2022

The two guys from Mario's who came out were professional, courteous, and got the job done to repair bathroom sink trap and re-set toilet. Scheduling was a little tricky by phone and text, but once we got it worked out they were great. Honored their phone quote for price, although had to confirm with the office.

Tiffany N.

5/23/2020

I had a garbage disposal that another plumber dropped the ball on. I called Mario's Plumbing, and they were able to come out the next day. The son was super resourceful, and guided me through every step of the way.
I would highly recommend their service. They are an honest, dependable family business.

Rosanne S.

4/27/2020

With situations as they are, I did not think I would have much luck finding a plumber. Mario arrived within the hour and fixed the problem. Thank you Mario

Kevin K.

9/25/2021

We had a corroded pipe break for our hose bib, meaning the rest of the house was without water. On short notice on a Saturday, Franco came out, took a look, and although he recommended replacing the rest of the pipe (given it is likely to happen again), was willing to give it a shot to fix the bib portion so we would have water (and could take a little more time with the significant expense of retrenching/placing a new pipeline). He was able to replace a pipe that was super rusted/corroded and difficult and got everything working. Really really appreciated it and was also just a nice guy to work with.

San Carlos B.

02/09/2023 12:00:00 SA

Kevin did a great job helping me with a sump pump issue I had. He was very informative and helpful!

David L.

6/24/2019

I don't write a lot of reviews but as the recipient of excellent service, I feel compelled to write this review. If you take anything away from my post, take this - Mario is honest and highly knowledgable. Mario was able to arrange a service call within a reasonable time frame, my issue was quickly resolved and a detailed explanation was provided. The next time, I won't even bother checking Yelp for reviews. I'll just call Mario.

Omar G.

11/03/2021 12:00:00 SA

After a foundation inspection. I found out there was a leak underneath the house. I called a few different plumbers but Mario and team were the most responsive. They offered to come out and check out the scope of work and gave me a quote on-site. They were by far the most competitive and walked me thru all the details of the work needed. They were open and honest and kept me informed throughout the work being done. They even recommended doing some other changes at no cost. If you're looking for some plumbing work. Look no further and call Mario!

Frank C.

3/22/2021

I was out of town when my laundry machine developed a leak at the hot water valve. They diagnosed the problem on a Sunday and finished repairs on a Monday. Very professional and reliable. Great communication skills. I will use them again. -Frank

Prashant L.

7/31/2022

A+ service. Arrived on time, advised on toilet installation steps. Added double wax rings, caulked correctly and checked that everything works.

Amit C.

1/23/2021

I'm very happy to write this review for Franco. I had a minor issue but didnt know it at the time and Franco was happy to help without any problem. He was patient, knowledgeable and very pleasant to speak with. I'd use him again and highly recommend him/ Mario plumbing.

Fabrice M.

9/28/2020

I have called mario several times now for various issues around the house. Every time I had excellent service and he always left our house clean and safe from any debris.

Liz M.

1/14/2019

Mario gave me same day appointment, set clear expectations and delivered. I texted my job and location, he confirmed and arrived as promised. I was trying to install pedestal bases under my Electrolux front loading washer and dryer. I was stalled because I couldn't disconnect the water due to stuck valves. Mario was able to open the valve, source and install new valves and help me install my pedestal bases in 2.5hrs. At the end of the job Mario was clear that he would provide a 30day guarantee on all the parts he installed (valves and pedestals). He also called 3 days later to follow up on the quality of his work.
Mario's background is plumbing but very comfortable with home improvement projects. If he feels out of his depth he will call in experts (electricians) for you to get the job done. He will not be a middleman, just a trustworthy handy man making sure you get the help you need.
I highly recommend.

Karen M.

8/17/2020

Our water heater started gushing water at 5:00 pm Saturday. Called Mario's plumbing and they came over quickly and worked until 11:00 pm to make sure we were up and running again (installed new water heater). Technicians were courteous and mindful of COVID safety. Mario was courteous and professional.

Fred W.

9/29/2020

We had a minor plumbing emergency on the day before we were scheduled to show our home to potential buyers. I contacted Mario's Plumbing and Mario came over within an hour to assess the situation. He arranged to have two of his men come by later that same afternoon. As it turned out, I was able to contact the contractor who did the original install after Mario left so we did not need his company's services after all. I wanted to write this review to let everyone know that I really appreciated how quickly and professionally he handled the situation and we would certainly not hesitate to engage him and his company in the future should the need arise.

Andrei L.

6/25/2021

Two days ago our kitchen sink got clogged. I tried to do something about it, nothing worked. I opened yelp, called in one highly recommended place and was put on hold for 15 min. I called to Mario's. They asked to send text with address and preferable time for them to visit. Within an hour a car with three people arrived, with masks because of the COVID time. Mario is a real pro, very knowledgeable. Two hours later they were out of my house, with kitchen sink repaired, and the leak in the toilet taken care of. I am very impressed by their efficiency and I am happy to recommend them.

Adriana K.

11/03/2021 12:00:00 SA

I highly recommend Franco who was very honest, friendly and professional. Even though I didn't know what the issue was he was very detailed explaining the problem and I appreciated his honesty. I'll be sure to contact Franco again for all my plumbing issues! Thank you!!

Tony C.

3/29/2023

We had a backup in our system that happened early Wednesday evening. It turned out to be an emergency as sewage started backing up the pipes (ugh..). Kevin from Mario's showed up to investigate the issue. Even though it was dark, Kevin took the time to make sure we could find the access point. Unfortunately, we had just moved into this house so we didn't really know where to look. After fumbling around in the dark for about 20 minutes, just as I was about to give up, my wife fortunately found it! Kevin never pressured us to the backup solution which required draining from inside the house. This would've been more expensive not to mention disgusting.

On top of this, he offered to help diagnose potential future issues free of charge the next morning. You can tell when someone is a honest and good human being, Kevin is that guy.

Would definitely work with Mario's again.

Tristan S.

9/22/2019

Mario was prompt, thorough, and fairly priced. My kitchen disposal was fixed and thanks to Mario's fixes the sink has never drained better

Thomas J.

5/13/2020

Very pleased with Mario, response time, professionalism of techs.

They searched out a difficult to find original part, installed and stopped my faucet leak.

Would highly recommend their services.

Chris F.

4/30/2020

Mario went above and beyond when my water heater needed service.

Highly recommended and very trustworthy.

Yuting W.

11/19/2019

My water heater stopped working. I tried to fix it by myself but messed up. Then I decided to find someone on Yelp to replace the whole unit. It was late at night but I sent messages to a few plumbing companies. Mario responded pretty quick with a competitive price, and his name is Mario (you know Mario the plumber from video games), so I asked him to do the work the next morning. Mario and his assistant showed up on time, got the new water heater up and running in about an hour and cleaned things up. I was prepared to be charged extra but Mario stick to the price he quoted over Yelp.

Renee V.

12/15/2022

Manny, Issac and Juan did a wonderful job replacing my tankless hot water heaters. Mario's is very responsive and Manny came up with a creative solution to the unique installation challenges at my house. I highly recommend Mario's. This is the second time they have come through for me in the last year. Best plumbers out there!

Lara D.

1/30/2019

Once you find a plumber you trust, you follow him.

We first met Mario in 2013 when we had to do a MAJOR repair. Tree roots had broken through the old pipes--under the slab foundation in the addition of our house. To fix it, they had to break through the slab, plus break through the patio concrete. Mario and his team did professional work, on time and met their estimate. (Plus, he was super accommodating when pouring the new concrete on the patio so that my daughter could put her handprints in it. She now likes to compare her hands to the indents to see how she's grown.)

We had Mario back out a few years later to put in french drains in the backyard. He's also replaced a toilet, snaked the kitchen sink, and today he was out replacing the faucet. (It's an old house.)

We've referred him to all of our friends, who have all had similarly positive experiences. While he absolutely does great work, what I value the most about Mario is his integrity. He's responsive, his quotes are fair, the work is done well and done quickly (and neatly!), and he's also just a genuinely nice guy.

Mayra C.

11/13/2018

Mario called me back right away and came to fix the leak in my sink the same day! He was very professional and friendly. He explained everything he would be doing and why very clearly. He's efficient and very knowledgeable. I would highly recommend him.

Mimi P.

05/09/2021 12:00:00 SA

I called Kevin and he immediately dispatch Christian to my mother's home.( he arrived less than an hour) And with less than 15mins the problem was fixed! They have got to be the most friendly efficient service around I will definitely be using them in the future if I have more plumbing problems. Oh did I mention all done on Mother's Day!! Love this company! Thank you Kevin & Christian

Youzhong W.

6/24/2019

I quoted Mario yesterday for replacing a toilet. I got a response immediately after the quote. He provided me a very reasonable price comparing to other companies. I firstly though there was some flange works which needed a high cost, he visited and frankly told me the flange was still good thus helped me cut the cost. He finished his work very well and provide 30 days warranty. I will recommend my friends to reach Mario for plumbing works. Thanks Mario!

Gary P.

05/03/2019 12:00:00 SA

The reviews I read about Mario were spot-on and I couldn't be more pleased with his work. His price was very reasonable and he did A+ work on repairing the main water pipe/shut-off valve at my house. Mario was the ultimate professional: knowledgeable, detailed in his work, friendly and easy to communicate with.

Emily K.

6/28/2022

Our water heater started leaking over the weekend and, after realizing it was 18 years old, I used Home Depot's webpage to find someone to replace it. (First home; I had no idea how water heater replacement works.) Home Depot didn't call for a day. When they did, the plumber they offered to replace it was ready to charge around $4k and wouldn't come for another day. After phoning family and a plumber I know who was too busy, I realized this was far far too high, but I did need it replaced quickly before it exploded entirely. Found Mario on Yelp and he offered a far more competitive quote and was able to come in hours. He and his son were super nice, did great and efficient work, and explained everything. Thank you so much! Will definitely call for the next this-old-house problem.

Martha P.

3/24/2022

Mario's Plumbing does great work! Kevin and Isaac came out the same day I called about slow drains, and promptly performed troubleshooting that led to the discovery that our entire sewer line was backed up, thanks to the city sewer line being backed up in the street. With Kevin's clear explanations and instructions, I was able to call the City of Los Altos and get them out immediately to clear the sewer line, which was actually affecting several houses. Next day, Kevin, Isaac, and Juan returned with their fiberoptic camera to check the sewer line on our property for any additional issues, after which they patiently troubleshot a problem with a bathtub drain. Viewing the interior of the sewer pipe with the camera showed us that the sewer line on our property is developing a fatal crack. They were able to give me a realistic estimate of how much longer the pipe could safely last. Throughout, their communication was very clear, prompt, courteous, and focused on helping us keep costs reasonable. Highly recommend!

M M.

06/09/2022 12:00:00 SA

We used Mario's Plumbing for one of our rentals. They were quick and reliable. We got a quote and their price was fair. The tenants were satisfied. I recommend them without reservation.

Hadar C.

02/09/2020 12:00:00 SA

The water heater started making 'funny sounds' in the middle of the night- which ended up being a leak in the tank itself. Mario picked up the phone at 3am when I gave him a call, and had me check a few troubleshooting steps to make sure the problem is contained for the night. Communication was good through text and picture exchanges to make sure the right replacement tank was being used (Dimensional requirements and access questions). He came first thing in the morning and doublechecked his work before he left (had to replace a leaky valve). Great service, professional, and responsive.

Paul H.

07/12/2021 12:00:00 SA

I appreciated the team wearing mask's and being vaccinated. When I called for a quote, they made sure to listen to my needs and wanted to ensure they got my business without being pushy. The team was able to fit me in between jobs quickly and I apprecited the flexibility. The work was efficient and when we ran into an issue from my product purchase, they were willing to not only wait but work with me to resolve and complete the job. Ive worked with quite a bit of contractors and have rarely experienced such tremendous service and effort.

Completion of the work exceeded my typical high standard.

Will definately use Mario's services in the future and recommend to anyone.

Jake Q.

12/14/2021

100% Recommend. Honest, Helpful, Kind.

We had an issue with our plumbing and Mario came over and diagnosed the problem quickly and professionally. The issue turned out to be temporary and resolved itself by the time Mario arrived. A lesser plumber could have used the opportunity to make a quick buck at our expense, but instead Mario gave us an honest assessment of the situation and refused to take our money. He's won our loyalty and we plan to use him again going forward.

Arif J.

12/10/2021 12:00:00 SA

Had an emergency leak on a saturday night. Mario picked up the phone, was friendly, empathetic and was willing to dispatch a plumber immediately.

Sunil G.

04/10/2019 12:00:00 SA

Mario was great. He performed a toilet installation for me. He was very knowledgeable and familiar with everything involved. He had on hand all of the various additional minor parts that a job might or might not require (spacers to level the toilet, tubes, nuts, etc.). He was very detail-oriented and made sure every little thing was done properly. I've had a toilet installed before, but no previous installation was done with such attention to detail.

Marco A.

08/07/2018 12:00:00 SA

Mario came out right away to help on a clogged sewer line. He was very knowledgeable on diagnostic.
Highly recommend.

Debbie M.

10/03/2022 12:00:00 SA

After trying to deal with the warranty people on my Rheem hot water heater, and them telling me that since I couldn't produce my receipt and because the manufacture date was June 2021, the warranty was now just covered parts which they could send out in a few weeks.

I went to Yelp to find a plumber. With a 5 star review on Yelp, I chose Mario's Plumbing and Drains. That was this morning. They came when they said they would, the work was done and it isn't even 5 yet. I will definitely use them again in the future.

Michael R.

2/16/2020

I contacted Mario's Plumbing through the Yelp app and had a response within an hour. Followed up via phone to schedule a service appointment. I needed to have my garbage disposal unit replaced with a new unit that I had purchased online.

Mario showed up within the scheduled window, completed the work, tested the installation, and cleaned up afterwards. His quote was the same price as I had received from other plumbers and his attention to customer service is impeccable.

I have no hesitation in recommending Mario's Plumbing.

Candace L.

6/23/2019

I highly recommend Mario Garcia for your plumbing needs. He is knowledgeable, dependable, and self motivated. I hired him to pre-test a sewer line for City inspection. He skillfully conducted the treasure hunt and found the line. Mario then went to the City and filed the permits; arranged for the City inspector to come out and observe the sewer test. The sewer line passed and Mario did a great job

Ana Rita G.

2/25/2019

My home's previous owner did some creative plumbing that eventually sprang a leak into my neighbor's yard. Mario responded promptly when I asked for a quote, showed up exactly when he said he would, turned off the continuously spraying water, and quickly and efficiently made a very tidy repair. He was very friendly and helpful, his quote was fair, the price reasonable, and he didn't try to upsell his services, even though the creative plumbing is ridiculous and will need to be replaced eventually. I highly recommend Mario and will definitely be calling him for any future repairs!

Ariel G.

10/01/2020 12:00:00 SA

Fast response, friendly plumber (patiently answered all my questions as he was doing the work), reasonable price, great work. Thank you

Beth W.

8/23/2021

I called Mario today with a problem with my kitchen faucet. He arrived that afternoon, fixed it quickly, and even gave me a lesson in how to handle it myself if it happens again!

Very punctual, personable and friendly. I will call him again if something else comes up.

Ariel J.

8/13/2020

Top notch crew, they identified the problem quickly and repaired our broken pipes right away. Mario himself is a super nice guy, a family man, and it made us feel good about working with him. On the day of, everyone was really nice and helpful. After they were done I went down into the crawlspace to take a look. Everything was installed super clean. We plan on calling Mario for any plumbing work in the future.

Shep B.

4/30/2021

I called Mario this morning about getting an estimate for a leaking pipe and he said he had a guy in the field and could have him come over in about an hour... Same day? Whaaaaat?!?!?

Franco showed up promptly and I showed him the problem. He told me could fix it and gave me a (VERY reasonable) quote right there on the spot... Yes. Please. THANK YOU!

He went to his truck, got his tools and before I knew it... pipe fixed, mind blown!

Franco was quick and friendly and got the job done. What more can you ask from a plumber? Mario and Franco saved me $$$ and a huge headache, thank you!
I've found my new plumber, just hope I don't need to see them again too soon ;)

Bottom line, I highly recommend Mario's Plumbing Service!

Frank M.

04/10/2023 12:00:00 SA

My kitchen sink developed a leak so I called Mario's Plumbing and Drains.
I am so happy I did. Kevin and Issac came by within 10 minutes of me contacting the office and they did a FANTASTIC job identifying the underlying issue and changing out the faulty fixtures under my sink. They were fast and professional. I will definitely be calling them again if I have home issues and business needs. Thank you 1000x!

ilan j.

09/02/2021 12:00:00 SA

I have used Mario's plumbing for all my plumbing needs, from installing a toilet and unclogging a toilet, to installing a faucet and digging and installing a water tank. They were always punctual, professional and provided excellent service and value for money. Highly recommended!!

Jay B.

03/05/2023 12:00:00 SA

I woke up on a rainy Saturday morning to find my toilet backed-up. I called another plumber who actually refused to come out and work in the rain. I then contacted Mario's Plumbing. Kevin from Mario's came and solved my problem. It wasn't a blockage but a problem with my toilet. Kevin was very professional, reasonably priced, and basically saved my weekend. I can't praise Mario's Plumbing and Drains enough.

David C.

9/18/2021

Mario was flexible in helping my needs and showed up on-time. Reliable service and a friendly guy. He is a wealth of knowledge and comes highly recommended. Total job took 2 hrs only.

Jim A.

4/27/2021

I had a faucet that started to drip, and the cold water shutoff valve was not working. Big problem as we're up here in the hills with a septic system and leach field.

Franco showed up on time, fully adhering to Covid protocols. He replaced the faucet and the shutoff valves and hoses. When he asked whether there was anything else he could do I mentioned a toilet in the downstairs of the house hadn't worked properly in years, and previous plumbers had said the low-profile design of the 20+ year toilet wasn't really fixable. Guess what? Franco replaced the parts inside the toilet and it is working!

Franco also unclogged the filter of another faucet, and checked my water pressure. He was very polite, very efficient, and clearly knew his stuff. Best part was he said if the downstairs toilet wasn't fixed he wouldn't charge me for labor on it.

Very happy I have a new, dependable and competent plumber! That's not something you can take for granted in Silicon Valley.

Alan G.

10/05/2022 12:00:00 SA

I'll start by writing that I'm a general contractor in the commercial industry and understand plumbing and residential systems. I am writing this review unsolicited and can say that it was a wonderful experience and Mario and Kevin will now be my go-to plumber for any future needs at my house. I had a significant leak in my kitchen sink plumbing (waste line) under my house in the crawl space. Mario's Plumbing came as a recommendation from another local Menlo Park plumber. He noted that Mario was honest, fairly priced, and did quality work. After a call to Mario, Kevin and his team quickly responded and were out to my house promptly and did a much more exhaustive investigation than previous competitors had done. They gave me options and great suggestions along with fair pricing. The crew were all friendly, worked in a clean manner, and were very approachable. The work commenced and was completed in the same day. I could not recommend them enough and am very happy to have a great plumber that I can call in the future.

Will L.

5/22/2020

My shower valve was broken a couple of months ago. During the hard time, my wife contacted Mario's plumbing company. They showed up very quickly and gave us a free evaluation and reasonable price. A couple of days later, they came back wearing masks, gloves and shoe covers. The reparation took about 40 mins. Also, they helped check/clean a clogged faucet for free. I am very happy with their service and want to do business with them in the future. BTW, they are really nice guys!

Jason W.

2/21/2020

Water heater gave out late evening. I requested some quotes the same night, Mario responded at 4 am and was at my door by 8 am. He diagnosed the issue and called the technical support of the manufacturer who was then able to set me down the right path. No charge. He's a stand-up guy. Highly recommended.

Fran H.

10/08/2021 12:00:00 SA

Late on Friday afternoon wrapping up work. See that my kitchen sink annoying link ended up being a huge mess. Panicked at looking for plumber before the weekend - found this listing. Not only did someone come out within an hour. The service was friendly and so helpful. Definitely going to call on Franco and Marios team for my next emergency or job. Hope you do too!

Lisa L.

8/21/2019

Mario is very helpful and honest. Definitely use him! He returned my call FAST, and took his time to explain my plumbing troubles. His price is very fair, he treats you nice and is knowledgeable. Thank you to Mario.

Katie S.

12/15/2019

House full of guests on a Saturday afternoon and the guest toilet gets clogged and overflows!! After calling 8 plumbers (and several rejections later), reach Mario. He was at our home 30 min later to save the day. And he found a lower-cost/effort solution to our clog problem. Mario is a highly competent and high integrity plumber. Highly recommend and will use again.

Anita H.

8/17/2018

I just had an incredible experience with a contractor which is a rarity in the Bay Area. I purchased a dishwasher from Home Depot and their installation crew said it was too complicated to install because of an adjunct washer/dryer unit as well as limited electrical service. Mario was able to show up the same day and complete the installation. Mario was efficient, easy to communicate with and reasonably priced. And yes, I am so happy about the whole experience that I am writing a review something I haven't done in years! If you need a contractor with many skill sets, you should call Mario, you will not be disappointed.

Alice V.

11/03/2020 12:00:00 SA

We can't sing enough praises about Mario! On Sunday night our shower would not turn off due to a broken piece of hardware. Luckily we were able to turn off our main water line and quickly reached out to plumbers. Mario called me early morning the next day and managed to fit us in his busy schedule! He was able to fix our shower after an hour. Mario showed up with a mask, gloves and wore shoe covers. He was nice, personable and worked quickly. We will definitely give Mario a call next time we have plumbing issues!

C. Ann B.

12/31/2021

I had a backed up sink (as in, overflowing all over my kitchen--I live in a condo on the bottom floor) on New Year's Eve. I called 6 places, left messages, a few had availability on NY Day. Not only did Mario actually answer my call, but he said he could be at my home in 20-30 minutes! He was reasonably priced (for a holiday, after hours), really polite, friendly, etc. He made a preventative recommendation and helped me to understand the drainage system. I highly recommend him--he had worked previously for a larger company that my employer does a lot of business with so I felt comfortable with his level of expertise. He'll be my first call every time (although I hope I won't need to call him again soon).

Helene P.

11/12/2021 12:00:00 SA

They arrived early after the water company showed up early. Very professional, excellent work - discovered issues and suggested great upgrades. All work was done correctly with the right tools. Would definitely recommend & hire again! Thank you, Mario Plumbing.

Salome S.

12/04/2019 12:00:00 SA

I liked that Mario answered his phone right away and quickly responded to our issues. Took care of our plumbing problems with ease. Mario is professional and personable. Highly recommend Mario's Plumbing Services.

Hyung-Gon Y.

06/12/2021 12:00:00 SA

Had a gas leak that befuddled both PG&E and another local plumber. Franco came out and diagnosed then found then fixed the service in a matter of hours. Super efficient and responsive. Rates are reasonable. I highly recommend them for work in the Peninsula.

Luz L.

02/06/2020 12:00:00 SA

I contact Mario's plumbing services on 02-06-20 around 6pm. Within 15 to 20 minutes I was talking to Mario regarding my plumbing issues Mario asked me if this was a emergency I said no that I can wait for the morning. He promptly gave me an appointment window from 8:00 a.m. to 10:00 a.m. Which I thought was great since I had called them the night before. Mario showed up around 9 a.m and was very professional and polite. After his inspection of my water heater he work in detail with me on the numbers in the cost of the job even offer some ways I could save money Which I thought was great. At that point I felt comfortable with what I was being told and asked him to go ahead and start the job. With in a few hours the job was complete and looked amazing. With out a question for any plumbing needs I will contact Mario's plumbing service.

Elizabeth W.

7/18/2023

We had a water leak that had been going on for some time underground.
The City of Palo Alto found source. I called our usual plumber who evaded the issue and said we'd have to wait for help -- and water needed to turned off.
I had used Mario's for a sewage back=up so called him this morning in desperation. He sent 2 men out within an hour. They spent the morning fixing it properly and by noon water was back on.
I will never use another plumber.

Icechaie K.

11/06/2021 12:00:00 SA

Highly recommend Mario plumbing services.
We had a water leak, and Mario sent someone over in 45 mins, the technician was clean, considerate and knowledgeable.
He cleaned up after him, and explained exactly what the issue was and how fixed it. Would definitely work with them again.

Alexandra M.

10/13/2020

Very responsive and willing to help right away. I tried calling around a dozen plumbers and Mario was the first to respond and provided excellent service. Thank you Mario!

Oscar Y.

05/12/2023 12:00:00 SA

My garbage disposal and pipes were leaking and Manny did excellent work and replaced everything. Thanks!

Enoch S.

04/06/2022 12:00:00 SA

We have had a leaking shower for awhile. I called Mario, and Francisco and Anthony were over within the hour. Both were expert, professional, kind, and quick to solve the issue. They recommended I replace a part and also showed me how to do so. in addition, they looked at another faucet and were able to recommend next steps for that as well. Thank you, Francisco and Anthony!

Crispr H.

04/08/2019 12:00:00 SA

I had a problem with my shower. Called Mario
He showed up on time, use shoes covering, and helped me with my original problem quickly. he was also teaching me about some basic maintenance for my faucets, valves etc. He is my go to plumber now.

Yoyo S.

09/10/2019 12:00:00 SA

I called Mario this morning for a water pipe leak fix. He was able to come the same day within just 2 hours, and fixed the leak in 30 mins. Nice person and great job done!

Cheryl K.

4/19/2023

Fast, friendly response. I had two leaking toilets and Kevin gave me an honest assessment of the problem and didn't try to upsell anything. Reasonable pricing. Would recommend this company.

Christine C.

9/17/2019

Mario is excellent. He is puncture and delicates in his work. I'm happy to get that faucet installed. I definitely will use his services in the future.

V Bruce H.

09/12/2021 12:00:00 SA

Our toilet had a rust stain on the tile floor, indicating a leak. I called Mario's plumbing about 4:30PM. Mario answered the phone. I explained the leak indication and asked if he could schedule someone to come out and check/repair it the next day. He was very courteous and said he had a man working in our area and he could be there in the next couple of hours. I was happy to hear this and said great. About 40 minutes went by and I got a call from his guy saying he was on the way. I was favorably impressed. He arrived in approximately 15 minutes, put on his booties and mask and took a look at the rust stain. He explained the problem clearly, noting that the bolts holding the tank were rusted and this was causing the leak between the tank and basin. He then said that this would require the toilet to be replaced. He noted that the toilet was a Glacier Bay and that these toilets could not be repaired and that he would install a new toilet for around $500.00. I asked if this included the toilet. He said it did not and that I would have to obtain one and once I did to call them and Mario's would install it for $500.00. He explained that it would take two people to do the install. He then said I should obtain a better quality toilet and recommended a Kohler or American Standard as they were better brands. I said that I'd had these Glacier Bay low-flow toilets installed in our 3 bathrooms about 4 years ago so was surprised that they could not be repaired. I was further surprised that they could not supply a Toilet. He explained that they would have to mark it up and charge much more for it so they decided not to supply it. I said I would investigate getting a new toilet and think about the offer and thanked him for coming so promptly. He left. About 10 minutes later the guy called back and asked if I would accept the offer if they also supplied the toilet. By this time I was skeptical about the whole issue and decided to look deeper into it; so I said that I would think about the offer and call them back if I decided to go with it I then went to Utube and looked up Tank to Basin repair. It turns out that it is a simple job to repair this kind of leak, even for the unrepairable Glacier Bay toilets! I watched two video's on how to do it. Then went to Home Depot, bought a $20 universal repair kit and repaired the problem by expending 3 hours of work. I bet a pro could have done it in under an hour. I would have happily paid $200 or more to have solved the problem, but come-on, $500 plus a new toilet for a leak on a 4 year old toilet!
In summary these guys are courteous, prompt to show up and accurate in their diagnosis. But you can expect to pay a very high price for repairs that you don't need. Caveat Emptor!

Kanthi N.

06/01/2021 12:00:00 SA

We are in a rental in an older house. We have had plumbing issues at an unbelievable frequency. We have called Marios Plumbing on a weekend, weekend late night and even on a week day at 9:00 PM! They have always turned up promptly and made our emergency go away.

Very professional, came in masks and dealt with the problems promptly and swiftly. We really appreciate their help.

S P.

12/14/2020

We had problems with our Rinnai tankless not working and showing a code indicating an electrical short. Mario's was very easy to talk to on the phone and sent out Franco within an hour. We were able to get the unit reset just as Franco got here. He looked over the unit and confirmed that it was dry inside and seemed to be working normally. We asked the charge for him to come by and he wouldn't take a fee.

The very quick and courteous response was outstanding. They'll be on the top of our list the next time we need someone out.

Thanks!

manish b.

8/22/2020

These guys are responsive, and good. We contacted them on a saturday morning, they came out within the hour. We had sewer gas smell in our bathroom. They correctly diagnosed the problem, which was a missing wax seal in the toilet install. Fixed the problem within the hour, charged reasonably, and fixed the problem at its root cause.

Mariya B.

10/24/2019

Mario is by far the nicest guy out there. Our water heater gave a leak in the evening, next morning we called the company that had installed it a few years ago. After waiting what seemed to be forever, they replied they cannot get there before tomorrow! I started calling all the plumbers I could find on Yelp and Mario was the quickest to respond. He said he would be there between 1-3, and he arrived at 1:00 sharp! After finding out that the heater ruptured and needed an immediate replacement, while still under the warranty, Mario took the to business right away: made all the necessary calls to the manufacturer, obtained the warranty confirmation, found the store that had an exact heater we needed, replaced it, recycled the old one, did the job neatly and nicely and we had hot water by the end of that same day! Everything was done neatly and properly. And even though the unit was under the warranty he had to pay upfront and wait for the manufacturer to refund him the money. Not how it should be, however, not a problem, he said, and did not charged me an extra cent beyond what the labor costs. He was super nice and responsive via text or phone calls, and patient to my numerous questions. Then, after a couple of days when we had some concerns, he even swang by immediately, to check and to find out everything is the way it should be.

Teresa L.

02/10/2022 12:00:00 SA

Called Mario's for a clogged kitchen sink. Manuel arrived in less than 30 minutes. He had some trouble removing the clean out plug since it had never been removed before. But he worked quickly and efficiently to get the job done. Manuel was courteous and he charged a fair price.
I would definitely call them again for any of our plumbing needs.

Russell J.

8/29/2020

We asked Mario to do a very hard job of installing a replacement facet between the wall and the sink, just a few inches, others had tried and failed. Mario nailed it, he did a great job, and we truly grateful for his excellent service. Fair pricing as well.

Henry H.

7/27/2019

I reached out around 8:30pm on a Friday evening and Mario happily answered and talked with me about my leaking toilet needing to be resealed. Within 30 minutes he was at my house to provide a free estimate. I was worried my closet flange was too rusted out but he was able to determine it was still workable and didn't need to be replaced. I really appreciate his honesty as another plumber out to make money could have suggested a replacement increasing the cost of service. Needless to say, I'm back up and running and no more toilet leak! If you are looking for someone friendly, easy to talk to, honest, quick to respond and reasonable, Mario is your man. I highly recommend!

S C.

05/07/2023 12:00:00 SA

We had a late-night issue with our dishwasher, where it was making a bad grinding noise, and water was overflowing, so we called Mario. They were so kind to guide us on the phone on how to turn off the dishwasher entirely for free without coming out to a house call and charging us. They were amazing! We will be calling them for our future plumbing needs again!

Dominic G.

8/25/2018

Mario has helped me move my plumbing lines in my kitchen, master bathroom, laundry room, and irrigation lines outside. Not only has he done a fantastic job, but he is there fast and does incredible work.

I worked diligently on getting multiple bids for all the projects Mario has helped me with and he was always very reasonable. He is very professional, knowledgeable, and easy to work with. In my past experiences, remodeling can be somewhat of a hassle, but Mario was very transparent and made the entire process very easy for me.

I will definitely be working with him for the foreseeable future and I would recommend him to anybody that needs remodeling work done for their home.

Ed B.

6/16/2020

Wow. We had a lot of rust in our hot water. Our heater was over 20 years old! Called Mario at 2 pm. Had a new heater perfectly installed by 5 pm. Just great and friendly service.

Tim R.

04/10/2021 12:00:00 SA

We have used several different plumbing companies over the years, but Mario's Plumbing is now at the top of the list. First, Mario answered the phone, and said his son would call to schedule an appointment. His son called a few minutes later and an appointment was set up, and I then got another call an hour or so later saying that the plumber had finished a job early and could he come over? He did, quickly figured out the problem, and got the drain open. He told me that he used to work for one of the plumbing companies that we had used in the past, and when I said that I had been generally happy at first but later got a series of plumbers who did not seem to have much experience, he politely said that happened with some big companies, which is one of the reasons that he joined Mario's. If I have further problems, I intend to use them again.

Joshua Y.

7/14/2021

We had plumbing issues and our water heater was not working. Kevin and his team showed up on time and provided excellent customer service as well as great workmanship. Our water heater was located very close to the furnace so many plumbers did not even want to install a new water heater unless the furnace is removed prior. However, Kevin and his team did install a water heater without removing the furnace.

Thank you Kevin for your time and kindness to help our house plumbing project!! We will definitely call you again when we need plumbing services!!

Kristen L.

12/31/2019

Mario, himself, showed up within his quoted window 4-6pm on a Holiday-Weekend-Sunday for a kitchen sink clog. Turned out, Mario had actually installed our hot water heater years back when he was with another plumbing company. After chatting, Mario has made the steps to have his own business-- getting his contractors license, sweet truck, and a few good associates. Mario snapped on his booties and efficiently fixed the clog which was further down the line than expected. Mario is an earnest fellow who is developing a business of accountable, nimble and economic size. Don't hesitate to give him a call for your next plumbing adventure.

Sue P.

12/15/2020

Called Sunday night after 3 days of intermittent leaking under my sink.
Called handyman, came & inspected, couldn't find the leak, then another plumber on Saturday who couldn't find the leak, this after 2 mornings finding water all over the floor, and even the wooden floor panels buckling up from all the water !
Franco came out early Monday morning even though Mario said they were heavily booked (now I know why) , found the leak where the faucet handle is connected to the sink, was very courteous, professional and fair, explained it all to me (being in a wheelchair) and was gone within the hour.
Will use your services in the future for sure !

Tessie A.

8/27/2020

We highly recommend Mario's Plumbing Services. They are highly professional, courteous, highly skilled, left the work area clean, dispose all trash and went over with us how the toilet works after installation. We were concerned because of COVID pandemic but their masks were always worn inside the house with the entire duration of the work being done. It was awesome Mario and his crew showed up on time, with mask on and uniform. They put on shoe covers before coming inside the house and takes it off when they go out to get some supplies from their truck. Mario gave us a free estimate and discussed with us additional cost to retrofit the plumbing issue to install a Toto Washlet G 400, Integrated Toilet before installation started. We are loved the excellent job they've done with 30 days warranty and will sure hire them again.

Sofia C.

06/08/2022 12:00:00 SA

Mario is the best! Very communicative and organized. He does an impeccable job and is easy to work with!

Michael W.

11/23/2020

Mario's plumbing did an outstanding job for us today. There employee, Franco did a great job, very professional and really knows his stuff.
You guys are the best !!!

Thank you,

Mike W.

Dave H.

3/29/2021

I highly recommend Mario's Plumbing Services and team member Franco, the experienced plumber (of 22 years!) who came out to do the work at my condo in Palo Alto.

I managed to drop a small glass jar into my garbage disposal late on a Sunday evening -- it was almost exactly the same diameter as the drain opening so it was just impossible to extract it manually -- the only way to get it out was to disconnect the disposal. Unfortunately (and somewhat predictably), while I had the tools to disconnect the disposal, I did not have all the equipment I needed to reinstall it, so I ended up searching for a plumber with immediate availability.

I messaged Mario's at about 11:30 pm Sunday night and had a reply by 7:00 am Monday morning. They quoted me a price to reinstall my existing disposal and to replace it with a new unit. Out of an abundance of caution, I opted to replace the aging unit (I live on the second floor and leaks are not something I wanted to deal with)--and I didn't get the feeling they were trying to push me to replace it at all. Mario's was able to send someone over within about 30 minutes since they'd finished a nearby job ahead of schedule and had a replacement disposal with him in the truck.

Franco came in (wearing a mask), gave my senior Lab retriever a few quick scratches and then got to work, disconnecting the old unit and installing the new one within about 30 minutes. He, like everyone else I spoke to at Mario's, was professional, friendly and helpful -- I have not had a better experience with a plumber over the last ten years as a homeowner.

Lisa M.

05/03/2023 12:00:00 SA

Had Manny and Vidal help us with various drain issues at our home from kitchen sinks to bathrooms, needing to replace pipes and various parts. Both men worked conscientiously. They were focused on their jobs and took care to clean up ( never made a mess the first place） We thank them for their courteous and thoughtfulness toward us and our home besides the professional work they did, so very organized and careful with each step !

People complain often about workers hard to find ,careless on their jobs, late on appointments, and poor attitudes.

We have the opposite to say about Mario's from calling for service, scheduling, on time, and such professional attitudes toward work and customers.

Thank you !!!

Christina E.

05/06/2021 12:00:00 SA

Mario's Plumbing is super fast, efficient and professional. They replaced a toilet in one of my units and did an excellent job and was able to come out within the same day as I called. They also were extremely helpful for another issue that occurred in another unit at my apartments with their shower and was able to be out within 2 hours. I really appreciate them and all that they did to help me and my tenants. I highly recommend them, and I will definitely be using them as my plumbing service moving forward.

Aviva W.

12/26/2020

Franco from Mario's plumbing was great. He covered his shoes, wore a mask and was very punctual and efficient. Thank you for your great service!

Carmen W.

12/25/2020

Hired Mario for these reasons:
* Mario answered the phone immediately; not by an answering service
* Carried out initial inspection within 2 hours after receiving my call
* Fair pricing
* Same day service
* White glove treatment - Pickup and install the new then dispose the old water tank
* Hands-free payment method
* Courteous, mask 100%, and clean workspace afterwards
* Family owned

I highly recommend Mario's Plumming Services. Love supporting a local business!

Rebecca D.

5/22/2020

Even amidst the covid-19 pandemic, Mario's Plumbing Services was there for us! We found them through yelp late last night, and Mario responded via message within minutes to set up a phone call in the morning and was at our home by 10 AM. Understanding the current scary times, he came donned in a mask, gloves, and shoe covers and practiced physical distancing. The initial thought of a sewer line clog ended up not being the case and as a result, he charged less than the initial quote. He was competent, friendly, efficient, safe, and honest. We are so glad we found Mario's Plumbing Services; highly recommend!

Amy D.

11/23/2022

We called Mario's Plumbing on a Tuesday before Thanksgiving and was able to make an appointment for the following day. Manny came and helped us replace the garbage disposal. We are very happy with his work! He's punctual, professional, efficient and most importantly, he kept our house clean while doing his work! We will definitely call them again for any future plumbing issues. 5 stars and highly recommended!

Mildred P.

09/06/2020 12:00:00 SA

Immediate response ! Showed up with mask , and that is important nowadays ! Very professional, fully recommended

Molly C.

12/17/2020

Mario and his crew have helped me on several occasions from leaking sinks, fixing running toilets and installing new plumbing for a bathroom remodel. All of his employees are respectful and knowledgeable and polite. I highly recommend Mario and his crew for any of your plumbing needs.

Jason C.

9/14/2022

The water heater stopped working and I didn't know who to call. A friend recommended Mario and I'm glad she did. I called Mario and he came over the same day. He told me that the water heater was leaking because it was so broken that it could not be repaired and instead needed to be replaced. It wasn't a standard water heater, but he found a suitable one to install and did the installation today. From initial call to end of job was just a few hours. I found Mario easy to work with and I so appreciate his efforts today.

Christine C.

11/14/2020

Someone working on cleaning our gutters managed to completely break an outdoor spigot on a Saturday afternoon. Water was pouring out. Desperately I called plumber after plumber, and everyone was booked. Got to Mario's and they told me they'd be here within an hour. 45 minutes later they were here - and within 15 minutes we had a new spigot installed and everything was great. Fast, efficient service with a reasonable price for the area and the time. Great job!

B S.

8/31/2020

I HIGHLY recommend Mario's Plumbing Service. It seems all water heaters break on Friday afternoon.....I had to work on both Friday and Sat morning. SO I called Mario on Saturday afternoon and he had a technician to my house in 15 minutes. Total customer service and his pricing is very reasonable. His technician, Manuel, was amazing - fast and a VERY HARD worker. I will call them for everything plumbing, you should too.

Jessica L.

03/08/2022 12:00:00 SA

It's never fun to have to find a plumber because that means something is not working :( but i am so glad i found Mario Plumbing. From the start, Mario and his team were quick with scheduling and arrived on time. He was really honest and upfront about the service plan and also pricing. I was dealing with a slow draining tub (not an emergency, but very annoying) and they made 2 house calls to help me resolve the issue. He was always really transparent with what they were doing and what next steps would be. I appreciated that he outlined what he would try and had a conservative approach rather than defaulting to the most expensive and intensive options.

Thank you Mario and team, so glad we found you and (god forbid) we have another plumbing issue, I would definitely use them again.

Mason M.

10/25/2021

Mario answered my call on a Sunday evening and helped me - very nice guy. Was very knowledgeable and honest. Will definitely do business again with such quality business. Thank you.

K S.

2/24/2021

Mario is great! Came over within 20 minutes and got the water heater working again. Best part is he was honest and transparent. Another plumber was talking about replacing everything for thousands of dollars. Mario got me back on track quick and gave me affordable options for the future.

Maryann C.

6/30/2022

They sent someone over the same day, and he (Kevin) was very professional and helpful. He even taught me how to avoid having the same issue in the future. Definitely recommend.

Sheila R.

7/14/2022

We recently called Mario's because we had an irrigation leak in an old pipe that we thought had been capped long ago. As usual, they answered the phone immediately, communicated and scheduled a visit in a friendly and efficient manner, and arrived the next day, on time, and fixed the problem pronto. Everyone that we've interacted with at the company is professional, friendly, and highly competent. This is our third time using Mario's, each time for a different problem (including a big job that required removing old cast-iron pipes in the crawlspace of the house), and they've been consistently excellent. 5 stars PLUS!

Pi D.

12/17/2020

Unreasonable price with the same model of faucet sold 3x vs if you buy from lowes. Even labor costs a lot more than other plumbers. Very dissatisfied

Dick S.

4/23/2020

Mario responded to my request within minutes and came to my rescue with a trip to my house that same afternoon - within 3 hours.
I had been working on a clogged bathroom sink for over a week.
He diagnosed my bathroom sink blockage and was able to clean it
out via a small snake from under the sink. And a good price too.

Mark W.

4/26/2021

I would like to thank Mario's Plumbing for providing after-hours service to repair a water pipe leak in our island kitchen sink. I called about the leak at about 10:30pm on a Saturday night and our plumber, Manuel, arrived in 45 minutes, as promised. The exact location of the leak was unknown behind the island drywall, but he was able to located it and make the repairs from inside the cabinet under the sink so the exterior drywall of the island was not affected. You will be our first call should we have another need for a plumber!

Karan S.

7/13/2022

Kevin came through to help clear an emergency sewer main backup on short notice, he was honest, transparent on the problem and on pricing, an utmost professional. The issue was resolved efficiently, and Kevin went above and beyond to make sure I was comfortable and happy with the solution. Thank you Kevin!

Mario's crew has also helped me in the past with drain clearing and new toilet + bidet installation , everything is functioning perfectly and the team was fantastic with masks, shoe covers and immaculate clean-up.

Mario's is our go-to for any plumbing needs. Highly recommended

Vanessa L.

05/12/2023 12:00:00 SA

Manny V installed a new faucet and cleared the hose to our dishwasher. Both now look lovely and work well! Thank you!

Dish Y.

06/06/2022 12:00:00 SA

I called and spoke to the guy. I told him what I needed. He seemed pleasant but kept asking questions. They he hung up on me? Who does that to a potential customer? I guess he doesn't need work? ‍

devin b.

12/14/2019

Mario is amazing. I managed to clog my garbage disposal pipes with a lot of stuff the night before 8 family members were due to arrive for Thanksgiving. I called Mario @7:30 AM on Thanksgiving Day. He immediately answered, committed to coming within 1 hour, showed up on time, and completely removed/manually unclogged my pipes. He's incredibly kind, professional, and capable. I usually don't write reviews, as you can see, but I would recommend Mario to anyone in need. Thank you, Mario!

Ping Z.

4/27/2023

Mario's Plumbing And Drains came to fix our clogged main sewer line last Sunday evening. It was an emergency call. The service was superb. They not only unclogged the sewer line but also found the root cause by running a camera through the drain pipe. It gives us an idea to solve the problem completely.
They had to remove a toilet to get access to the clogged pipe. After placing the toilet back, they even cut off the excessive length of the bolt so that the bolt cap can be properly installed. This was an extra work.
We are so grateful for their service. I hope we will not have the same problem in the future. If we do, I will definitely call them again.

P C.

5/14/2021

Franco came for a consultation as was able to fix minor problems right away free of charge. He was professional, prompt (texting me before early arrival)and had a mask and booties. Great service. Will use them again in the future.

L N.

01/10/2023 12:00:00 SA

Mario Plumbing is great! I called them today because our toilets were clogged. They investigated the situation thoroughly, answered all of our questions, and provided an excellent customer service. We are definitely going to work with them from now - highly recommend them!

Chris B.

02/01/2022 12:00:00 SA

Once again Mario's to the rescue. Wax toilet ring failed, but resolved by lunchtime the next day. Thank you, Manuel & Mario's.

David R.

11/14/2020

These guys were fantastic. Water heater begins to leak overnight and I notice on a Saturday morning. Call them at 12:30pm and they're at my door in half an hour, masked, gloved and ready to go. Quote within 5 minutes and they get to work. I have a fully installed water heater before 6pm. They even cleaned out the floor before installing the new one. Replaced and updated routing brackets. Took away the old one. Polite, transparent, pleasant, and honest. Final bill exactly as quoted, despite having to work a little harder to get a new bigger unit in. Highly recommend, especially since they are a local small business.

Hank P.

8/31/2021

Gary and his team did a fantastic job and helped us quickly fix the clotting problem in our kitchen in less than 30 mins. Gary and the team are super helpful, patient, and very professional in solving our plumbing issues, with a very reasonable price. Highly recommended and they are our go to guys in plumbing.

Eddie C.

10/28/2018

I came back home at 2am and found my water heater leaking significantly. I called many different plumbers but none were available at this hour even though they advertise 24/7 emergency service. I called Mario and he answered my call directly (vs an operator) and he came over promptly. It turned out that a pipe from the recirculating pump had a puncture. Mario fixed the pipe, cleaned up the water around the heater, and got everything working good as new. Man, what a life saver.
Mario was nice, honest, and did a great job. I will be calling him again next time I have any plumbing issues.

Rachel S.

1/18/2021

I called Mario's Plumbing Services on a Friday night because we had no hot water. Mario answered the phone and was even willing to make a service call that evening if I felt that was necessary - I didn't. The next morning Franco arrived to troubleshoot the problem. Franco first tried replacing the thermocline, but that didn't work, so he installed a new water heater. He worked efficiently and did a great job. He left the area around the water heater much cleaner than he found it too! I appreciate the quick response and good work, and I'm glad to have found a reliable plumber to call.

Ella S.

03/05/2020 12:00:00 SA

Mario and his team were wonderful. They came to our house on short notice and worked all day to replace our damaged pipes. They were professional, courteous, explained everything very clearly, and cleaned everything before they left. We are so glad to find them and will only use them in the future. Thank you Mario!

H. L.

9/22/2020

Had a sink clog emergency causing both kitchen and bathroom sink to have disgusting water back flow. Called Mario Plumbing at 7:30pm at night and he picked up right away. He was responsive and got to my place in half and hour. He checked everything sink to see what is the most efficient way to fix it. He drained the dirty water, snaked the pipes, and put everything back together. It's like he never touched it. Mario was efficient, fast, and knowledgeable with his job! He even help me clean up the nasty stuff left behind by the back flow in the sink(never had any plumber even offer to do that).

Mario Plumbing is the one the call for any type of plumbing related services! Nobody can beat him!

Judy T.

10/24/2019

I would highly recommend Mario's plumbing services. They helped me installed an extremely complicated Toto toilet. Most of the plumbers would not even want to touch the unit. I have a Toto neorest 700H toilet, the team spent 3 hours finishing the work. Afterwards they took away my old toilet and my cardboard boxes. The technicians were so friendly and professional. Amazing work!! Thank you Mario!!!

N S.

6/30/2020

Our toilet was leaking at 12:30 am and we found Mario. He showed up promptly, repaired the toilet, and had a wonderful attitude. Subsequently, we hired him for other plumbing tasks: changing a facet, repairing a pop-up, installing a new garbage disposal, and replacing a pressure regulator. Mario shows up on time, with a positive attitude and most importantly, does quality to work for a fair price. I now know who to call for future plumbing needs.

Shobhit S.

12/29/2022

We had foul odor and some clogging going on in one of our showers. Manny Emanuel from Mario's plumbing came down to diagnose the problem and suggested replacing waste water pipes, showing photos with heavily rusted pipes. Their estimate was very reasonable and competitive.

They were able to book the job for the same day, did the replacement work, tested the setup thoroughly afterwards. All the while, they were very accommodating of our requests and finished the work promptly. Would certainly hire again for future plumbing needs.

J M.

11/18/2021

Manuel came out and fixed my clogged sink. Great job! Thanks so much.

Aaron G.

06/08/2022 12:00:00 SA

The continued reliable support speaks for itself in the number of positive reviews. From ground up construction projects I am involved in to small sink replacements, the quality of work and timely response cannot be beat. Through the years, I continue to recommend Mario and his team.

Vik P.

6/14/2021

I gave this rating even though I didn't use them. Great response, asked the right questions. He doesn't do the type of repairs needed. Maybe
for down the road. I'll contact them.

Tina C.

2/26/2022

Mario saved the day. Came next day and replaced our water heater for a fair price. Honest and reputable.

Chelsea P.

4/28/2022

Mario's plumbing was great. We called them up to install a replacement sink disposal that we had purchased. They were so quick! A technician was there in 45 mins and done in an hour. He was professional and helpful! Would hire again!

Chris F.

09/09/2019 12:00:00 SA

Mario responded to my request for a quote right away. I needed to have kitchen sink snaked (which is very slow/clogged), replace kitchen faucet, replace old piping under the seak, and replace kitchen supply cutoff valves which are seized shut. He wanted to quote by the job rather than by the time. For some reason that seems to be the norm now as I noticed that from other vendors too. He was responsive, came on time (despite having the last appointment of the day) and respectful in our home and did a thorough job. Highly recommend his work.

Margarita B.

12/14/2019

I always thought that only in the porn movies plumbers show up in 15 minutes.

Well, Mario's Plumbing Services showed up in 15 minutes and fixed our clogged drains. We called ten different places and no one could come until Monday and we had planned Saturday and Sunday dinner parties.

Mario' a Plumbing Saved the day!
(650) 771 69 45

Steve M.

5/20/2023

Came the same day to do a few minor repairs. Reasonable price. Very happy. Would definitely recommend.

Bob R.

11/16/2019

Absolutely the best plumber ever, fixed a furnace that was linking water on my floors that no other plumber could find.

Came out on a Sunday with quick service and fixed a plugged drain.
For great service and excellent work call Mario.

Dan K.

03/08/2020 12:00:00 SA

We had an emergency plumbing need, a pipe started leaking inside a wall of our house on a Saturday evening. I tried several plumbers, none of them even returned my call. But Mario returned my call within about 5 minutes. He had a crew that was just finishing up another job and they were at my house within a half hour, which was great considering that it was late in the day on a weekend. Kevin and his crew jumped right in, they didn't hesitate to go right under the house to look for the leak. The exploratory holes they had to cut in the wall were nice and small and square to make it easy to patch them later. Once they found the leak they quickly cut out that section of pipe and soldered in a new section. Great work, guys, thanks!

Hk C.

5/19/2020

This is the second time I have used Marios's plumbing services and he was very punctual and explained to me what needs to be done. I had to replace my water turnoff to my house and after 60 years , it doesn't work any more. He gave me a detailed explanation and an estimate. I am very happy with the quality of his work.

Nitin N.

9/19/2019

I called Mario to fix my water heater and furnace. He was very prompt to come and fixed it right away. He even called to make sure he can come and he came just in few mins. He is knowledgeable and very kind. He started my bath shower as well without charging anything. Mario is different.. Honest and professional.. I would highly recommend him.. He even called back later to check if everything is okay.

James H.

9/25/2020

Missed 1st appt. 2 hours wasted. Mario said i didn't text address but it was clearly in the text stream.
Setup another time and I have to wait again. The guy that came out seemed to know nothing and just took a pic that I could have sent to Mario. Finally I later got a call back next day with a super high bid that was 3 times another plumber's bid. I had a very long drawn out experience.

susan f.

8/19/2019

I called Mario on Monday morning because my bathtub handle would not close the water properly. He came within an hour and gave me two options. I opted to replace the entire valve/handle, and Mario was able to fix it the same day. In addition, he solved my water temperature problem in the tub and kitchen sink. I am very satisfied with his work, and especially grateful for the quick and thorough service. Mario is experienced, knowledgeable, efficient and friendly. I can highly recommend his services.

S C.

2/21/2022

Our instant / on-demand water heater stopped working between Christmas and New Years. Given the holiday period, plumber after plumber declined the opportunity to make money. Mario's team did response and one of his specialists on this kind of device fixed us up on New Year's Eve. At the end of the house call, I learned that this employee was actually scheduled for a day off but took the job at Mario's request. Kudos for the extra effort!

Josephine G.

11/02/2020 12:00:00 SA

The p-trap under my bathroom sink started leaking. Mario responded quickly, gave me an estimate over the phone and told me I may also have a clog in the line. He was right. He cleared the clog, replaced the p-trap and everything is working well now. I would call him again.

Steve P.

6/13/2019

Fantastic plumber! Highly recommend Mario's services and professionalism. His prices are very reasonable and his workmanship is top notch

Emma F.

1/18/2022

I called Mario when the rains started and my sump pump had forgotten how to work! He was here within 2 hours, gave me a reasonable price for replacement and even offered me the choice of whether (a) I wanted to get the hardware myself for them to install or (b) whether I wanted them to take care of the whole thing. I decided to just let them both provide and install the pump. The entire job was done within the same day. I found them super reliable and efficient.

Maryclair T.

11/25/2022

One of our toilet drains wasn't working and we called Mario's The crew was here within 30 minutes and used a snake to clear the line.
We were so relieved that it was a simple job! Thank you, once again, Mario's Plumbing and Drains!

Kathy C.

12/06/2019 12:00:00 SA

We had an issue with our deck which is over our neighbors garage and it was causing water to leak inside her garage. We contacted Mario at 4:45 pm and he just happened to be in the neighborhood so he arrived shortly after 5:00 pm. He fixed the issue and also suggested running a snake through the drain. My husband was extremely satisfied with the work Mario performed and the price he charged. Very thorough with his investigation and very fair with his price!

Thank you Mario!!

Eric H.

10/09/2019 12:00:00 SA

Mario has been my go-to plumber for many years. I first met him when he worked at a larger company, but I'm very happy to have found him working independently. He has done many jobs from large to small at my house, and every time he has explained the problem clearly, priced it fairly, and done the work absolutely professionally.

Needing a plumber is usually not a fun time, but Mario really makes the process seamless from start to finish. I highly recommend him.

A L.

12/30/2020

I was really impressed with how knowledgeable, responsive and helpful above-and-beyond Mario and Franco both were. Mario was super responsive by phone, text, and email. And when Franco came to diagnose our water heater failure, he was the only technician to dive in and open up our furnace and try to troubleshoot and fix it right away. He realized it couldn't be fixed, so I called them back a few days later, and they came the same day and fixed it within 2 hours. They did a great job with installing new gas and water valves and even handling a tricky earthquake bracing configuration. They use quality brands like Bradford White (not the more common Rheem or AO Smith). These guys a real pros! Will definitely have them come back again with any plumbing issues. (Note that Mario tends to be a little bit more reasonable with prices and Franco tends to quote a little higher with add-ons (since he does do an outstanding job above and beyond) so I'd recommend talking directly with the owner for estimates.)

Greg B.

1/13/2023

Classic backup in kitchen sink. Mario's team showed up minutes after we called and took care of everything. Thank you again!

Margarita M.

01/08/2021 12:00:00 SA

We have not used Mario yet, but he came to our house and identified the problem and provided solutions at a fair price. We will be following up with Mario soon.

Lucy L.

12/12/2020 12:00:00 SA

Mario was one of the first to reply to my request for help regarding urgent water heater replacement the Saturday after Thanksgiving. Many other equally highly-rated plumbers were unavailable until Monday, which was not going to work for us. He was prompt and professional, had fair pricing and did high-quality work, and reassured me that we'd have hot water by the afternoon. He recommended and supplied a quality brand-new Bradford-White water heater, which is working out really well for us. He is also extremely neat and tidy, protected our floors and belongings, and practiced proper masking and precautions during this COVID pandemic. In addition to being a skilled and licensed professional, Mario is also just a really nice guy trying to build his small business, and we are happy to support him as a local gem in our extended community. We have recommended him to all our neighbors who have since asked for recommendations and we would not hesitate to call him again.

Brian F.

6/13/2020

Just had a major leak under our kitchen sink. Called Mario and he came over in less than an hour and repaired the leak. Couldn't be more pleased with his quick response and professionalism. Would highly recommend his services.
Brian

Lakiba P.

12/09/2022 12:00:00 SA

I called because I was told by my handy man that I needed a plumber to look at an issue with my pipes underneath my sink. The guys who came were awesome. Explained everything. Turns out I did need a new pipe - but also they had to put in a snake to clear the line and let me know of some other plumbing issues that I have. They were diligent, informative and gave me some guidance on how to move forward. Left me feeling cared for and informed. Highly recommend and would call on again if I need them.

Sergey A.

3/31/2021

Amazing guys. Really thorough and very professional. My boiler broke in the evening and these guys had it installed in the morning. Amazingly fast! Great work!

Genivee L.

05/11/2023 12:00:00 SA

Once again, we had a plumbing emergency where our front yard sprinkler system just started dumping out gallons of water rapidly, flooding our front yard late, in the afternoon last Friday.
I called on Mario, once again & he showed up within 30 minutes (driving to Cupertino from Redwood City in rush hour traffic) & promptly got to work on the problem. He explained what happened & why & then fixed the problem for us.

We're so impressed with the promptness, professionalism & fair pricing of this company & we'll absolutely call them again if we have ANY plumbing issues. We confidently recommend them, 100%.

Nick M.

3/15/2023

I had two positive experiences with Mario's in the past year. One was a major issue that required digging under my driveway, and Mario's had it fixed by lunchtime same day. Another was a minor clog that they handled with the same professionalism and speed. I'm happy to have found this business and would recommend it to others in the RWC area.

Dayal G.

10/13/2019

Mario offered a great price (I believe it was the lowest quote I received). He was quick to come out. Fixed our issue (a badly clog pipe in a shower) in short order. He also detected a separate issue w/ a shower head which he looked into for about 30mins. He even called out one of his other guys for a 2nd opinion. He offered me some options and after some discussion I decided not to get the shower head fix. He said no problem - and did not charge for that extra investigation/work. Super happy with his work and price - will be the first one I reach out to if I have any plumbing issues in the future.

Nikki H.

07/11/2019 12:00:00 SA

Mario came by our place after an hour of calling him. Took care of the house and did a fantastic job. Charged us what he said he would and did a little extra around the bathrooms to make sure we were in the clear with our plumbing.

The best

Russell J.

01/05/2020 12:00:00 SA

We needed to make a repair the plumbing under our kitchen sink, and we contacted Mario to see if he could help, he gave me a firm quote, then at the last minute, we asked him to also install a tricky new faucet in that same area, he updated his quote. He communicated well, arrived on time, and did great work at a fair price and even provided us a 30 day warranty, we will use him again, you should too.

Renee C.

05/05/2023 12:00:00 SA

Manny and Vidal were extremely professional. Manny responded to all my calls and texts promptly and answered all of my many questions. They completed the work in a timely manner and cleaned up underneath my sink beautifully. Quality work at competitive prices! I highly recommend. Thanks again Manny and Vidal!!

Michael W.

3/27/2019

Mario is a great plumber and the owner of his company. I quoted several companies on a 8 spread lavatory replacement for my bathroom sink. Most were closely priced but after talking to 3 potential suppliers, I chose Mario's company as he was very responsive and he willing to work on the price since I was very flexible on the appointment.

When he arrived, he was very professional and put on booties to protect the floor and also put down coverings on the floor. Then I gave him the lavatory box and he went to work. As with most replacements, the old drain plug was stuck and rusted and he completed the upgrade easily. What was also nice is that before he installed the new faucet, he gave me time to remove the rust from the sink.
Mario completed the job easily but he did not rush as the entire process was about 3 hours since he also ended up replacing the drain pipes also due to an existing small crack in the drain pipe.

And this is why you want a pro like Mario to be there. I could have replaced all the plumbing, but I would have had to go to the store a few times in order to get all the ancillary parts.

Thanks for the great work and upgrade to my bathroom. I have 2 more bathrooms and will not hesitate to call Mario again. Thanks Mario!

Phelicia T.

3/15/2021

Mario's Plumbing is fantastic. We used them for a mysterious dripping we could hear in the wall beneath a second story bathroom. They came in their stated window, they were clean, professional and respectful of covid safety requirements. Franco quickly assessed the situation without tearing apart any walls or doing damage and determined we likely had a roof leak. Even though he spent 25 minutes with us, he refused payment! Honest, fair, competent: They will be our go-to plumbers from now on!

bonnie v.

08/03/2023 12:00:00 SA

Outstanding service and very friendly technicians! We had a broken pipe under our sink after a new dishwasher was installed. Mario's was the second place I called, the first place (higher on the list) never responded. Mario picked up right away and had technicians at my house in 2 hours. I will definitely use them in the future!

R W.

6/25/2022

Their service was Okay, crew arrived on time and did what they supposed to. The owner, Mario seems professional, and approachable; only wish his son, Kevin could be more affable and learns better business etiquette.

Mario's reply:
6/25/2022
Dear Robert, here at Mario's plumbing and drains strive for a great customer service experience for all of our customers. Based on your experience we found that Kevin only wanted to make sure the bill that you were going pay was for the right address. Since he never had spoken to you he had no records of your address. We apologize for the inconvenience and the misunderstanding. We will keep working to make sure our clients have a great experience with their plumbing issues.

Our latest comments after Mario's reply:

Their reply is incorrect and deceptive; our comments had nothing to do with a possible incorrect address were based on verbal conversations with Kevin and he does need to learn better dealing with customers, period. Thanks!

Jesse Y.

05/03/2021 12:00:00 SA

Amazing experience. I had some issues with my water heater and reached out to Mario as his team had helped me previously with another issue. Kevin came out very promptly and immediately identified the issue. He and his team got to work quickly and efficiently, were incredibly considerate, and helped resolve the issue within a couple of hours. Kevin was very responsive and communicative, and updated me throughout the whole process. I highly recommend their team and will continue to be a repeat customer.

Mark P.

03/10/2021 12:00:00 SA

Great service again (3rd time I have used Mario). Christian and Alex came quickly to look at my flooded crawl space / seemingly failed sump pump. Quickly addressed the problem - the vapor barrier (semi newly installed) had jammed the pump floater - they deactivated the floater and the pump worked immediately. Cleared it out / confirmed it worked / drained my basement in under 15 minutes. To cap it all off, as nothing was really broken, didn't charge me! Mario and his team are the best experience I've had with various contractors that I rely on to hold this 70 year old house together.

Patrick F.

10/15/2019

Came quickly for an emergency, fixed my leak in 30mins, charged me exactly what he quoted. He wore covers on his shoes, didn't damage or scratch anything with his heavy equipment. Solid service.

Aaron B.

05/04/2021 12:00:00 SA

They replaced two old valves for us; our main water line valve and an irrigation valve. They were very responsive, came to give a free estimate and after we agreed on the price, completed the job in an hour. I found them very kind and friendly.

Some plumbers are just extremely expensive for some reason; one edge case quoted us about $1400. Mario's (and all others') were about a third of that. So definitely shop around before you get any plumbing done.

William M.

6/30/2022

Had a leak in the recirculating hot water line. Mario's crew came _quickly_, were courteous, saw not only the problem for which I had called but also another nearby location that would leak sooner than later, repaired everything nicely, and were tidy, careful, and efficient. Excellent service!

Jessica L.

04/04/2021 12:00:00 SA

I requested an estimate via Yelp and received a response right away asking about the job I needed and offering to set up a free visual inspection to provide an accurate quote. They showed up right on time and the employees were very polite, courteous, and explained everything very clearly. I was impressed with how responsive, communicative, and accommodating they were, so I hired them for the job. Despite being late on the day of the job, they still completed it on time and as expected. I was very happy overall and would call them again.

D.D. T.

12/19/2020

I had leaks underneath the bathroom sink and initially hired the other plumber, who ended up replacing the unrelated parts and didn't fix the problem. Since I didn't want to bring back the same guy, I contacted Mario's plumbing service instead. I sent him the photo of my sink and he gave me ballpark estimate. We schedule the appointment for the next day. His technicians showed up on time, tested awhile to inspect the sink, and located leaks. One of which was hard to detect but I was suspecting the same spot for a leak so I could believe their diagnose. The work ended up with the replacement of the faucet and drain pipes. They brought shoe-cover, the floor cover, and a plastic box to keep the area clean. After replacing the parts, they tested it awhile to make sure that the leaks are indeed fixed. Then, they cleaned up the area before they left. I spoke with Mario on the phone. He does care about the customer satisfaction. I thought the price was reasonable too.

yasoja s.

7/30/2019

We called Mario past midnight last Friday night. The faucet attached to your garden hose broke right off the pipe. We had a gushing water leak and had to turn off our water. We were having guests over the next day and really needed running water in the house.

Someone came right away and attached a closed pipe for the time being and completely removed the galvanized portion that had rusted and broken off. We highly recommend this service for emergency repairs.

Kimi L.

06/02/2021 12:00:00 SA

Kevin and Manuel came to help change my leaking garbage disposal. I was in need of help fast, and these awesome guys came to the rescue. While they were there, I asked if they could also change the faucets in my kitchen and bathroom. I had already purchased the new faucets myself so all I needed was installation help. I live a bit far from where they were at, but they came anyways and brought with them a new garbage disposal to replace for me. So for that job, I was charged for the equipment and installation fee. Thank you for helping me out today. As long as the faucets and new garbage disposal continue to work, I will be calling these guys again! Thanks again for being so accommodating and prompt! Excellent customer service!

T T.

08/01/2019 12:00:00 SA

Prompt, courteous and got the job done. I'll call again when I need service.

Alessandra A.

02/06/2023 12:00:00 SA

Manny and Vidal came to our house to inspect our drains, unclog them, and fix our pumps. It had seemingly been decades since these drains had been dealt with, and Manny was clear what he'd try and what his plan B and C would be. He and Vidal were absolutely excellent, smart, efficient, friendly, and professional. They worked hard and got an immense amount of work done. Our contractor who also happened to be at the house at the time was incredibly impressed with how good they were, as were we!

Steve C.

7/19/2021

Good job in fixing my house backyard water leaking issue. Very professional and capable.

Charlin L.

9/30/2019

Mario has helped me with a number of different plumbing issues in my house, including a clogged toilet, a leaky toilet, a malfunctioning flush, and a clogged sink drain. He is responsive, reliable, and experienced and his pricing is fair. Best of all, he stands behind his work and will come back for free if you experience any issues within 30 days. I will definitely be calling on him again anytime I have more plumbing needs in the future!

John H.

06/02/2021 12:00:00 SA

Arrived on time, were polite, worked hard and completed the job. I later discovered a parts issue that they came back and took care of free of charge.

Arie L.

12/07/2019 12:00:00 SA

Hot Water heater replacement
-----------------------------------------
We were out of town for the Thanksgiving week, returning Saturday morning, to find water flowing from the garage onto the driveway.
The water heater located in the garage busted and was leaking and flooding the garage.
I searched yelp for a plumber, but most plumbers insisted on installing a Bradford White water heater. The last 2 water heater I had were Bradford White, and both failed after 7 and 8 years, and I was not about to install another one.

Mario returned my Yelp quote request and said that I could buy my own water heater and he'll install it for me.
I agreed to his quote and together we went in his truck to home depot where I bought a Rheem (12 yrs warranty) water heater.

Mario is the ultimate professional, he's proud of his trade and a very good communicator, there were no ambiguities, he did what he said he'll do, and he did it well.

We landed in SFO on Thanksgiving Saturday at 9:00 am, and by 9:00 pm we had hot water.
I would highly recommend Mario's services.

Brent M.

8/27/2022

Kevin from Mario's plumbing was the first to call me back on a yelp request for help scoping our drain in the backyard. Kevin showed up when he said, called when he was on the way, the communication was great. When he got here, we didn't have the proper cleanouts, but he said if I was willing to dig down he could squeeze me in the next Day Friday. He came first thing in the morning on Friday and scoped my drain. The news was not good (as I suspected) but he gave me options, and there WAS NO PRESSURE!! We needed time to weigh our options, and he was 100% OK with that, and said he'd work with us on whatever direction we decided to go. Who does that?? 5 stars for sure!

Brent in San Jose

Matthew W.

11/26/2020

We had a completely clogged kitchen sink, the night before Thanksgiving and Mario was the only plumber willing to come out that night and for a reasonable price. He arrived around 10pm and worked until nearly midnight to get our sink unclogged. Mario was extremely safe, clean, and professional. He even cleaned the residue out of our kitchen sink when he was done.
I would highly recommend Mario and will definitely call him the next time I need plumbing services.

Pete B.

07/12/2022 12:00:00 SA

Has no tools for reducing pipe holes. To me, worthless. Jerk, too and made me make a PHOTO of my pipes before he said no. Jerk.

Melissa T.

06/08/2022 12:00:00 SA

Mario and his team are awesome! Every time I've called them for help, they show up the same day in a quickly manner. Each time they clearly explain to me what went wrong, how it is suppose to work, and how they will fix the issue.

The price is always mentioned to me upfront, with my approval they begin to work.

All work is done professionally and in a timely manner.

I will continue to call Mario for our plumbing needs