Where do I click to rate Mike and his team partners Matt and Nick 1,000 stars???? 5 stars do not in the LEAST way describe the phenomenal service! If you are reading this review, then I guessing you are looking for the best plumber to help your current situation. If so, AND if your situation is bad, I'm talking REALLY BAD, then definitely read this review!!! Oh, one more...If you are like me and never had to call a plumber before, but have heard for years of other people's horror story of working with plumbers and called everyone you trusted if they had a good plumber only to hear back no, then you have to read this about Lomonaco Plumbing and what you will experience when you call or text them.
My situation:
- Came home Saturday night to a big puddle on the floor sorta near the water heater, but where the water heater was, it was totally dry. Hmmmm. Mopped up the puddle, area all dry again.
- Went out for a early day break run and saw that the puddle had returned but was twice the size. Mopped it up, but this time I could see that it was slowly seeping up through a hairline crack in floor.
- We called a friend who was a handy man. On the other side of the wall outdoors of the garage is a faucet that was leaking pretty heavily. He said it looks like it probably the sprinklers, but the sprinklers weren't on. He said he had a friend...
- Came back from my run a few hours later, and the garage was FLOODED!
- Forget the recommendation of friend of a friend who does plumbing, we knew immediately that this was bad, and water was coming up from under the house AND turning off the water actually failed, it kept going!!
- I typed in Best Plumber, San Clemente into Google and found all the suggestions from various companies. I chose Mike because of his expertise in both residential AND commercial which told me he knows his stuff AND if this turned out to be major construction, we needed someone with that level of expertise and experience. Second reason why we chose Mike and that sealed the deal for us is that we needed someone who was not only going to do it right but do right by us. That's where all the other Yelp reviews came into play. Customer experience story after story sold us on what we would experience. Every single experience story was right on the money.
What we experienced:
-Called Mike Sunday morning, he ANSWERED! I explained my situation and he was over to our house within a few hours.
- He pulled out all his devices to listen to the pipes outside leading into our main water line, then gave me the earphones to hear first hand what was going on and why, even after shutting off the water, water was flowing. We had a main line break and the water was looking for an outlet which of course found it's way through the slab and up through the cement flooring of our garage. This was the worst news.
-To fix our problem, we gave us options...dig up where the break was to patch it or since the piping is extremely old replace the main line. We chose the replace the entire mainline--never want to deal with the situation again or the damage it caused under the house and garage.
-Fixing the mainline involved tearing up the walkway, through our tropical front yard full of deep roots plants, then under the side walk to the mainline meter/shut off.
-We said go for it--but how long would this take? What horror is in front of us...living with construction for weeks, water buckets to take showers, our landscaping turned upside down? NOPE--NONE OF THAT!!! :)
-Mike and team showed up Monday morning, and treated the job as if working on his house.
-They thoughtfully cut through the walkway, through the landscape and under the side walk so as not to get the association all upset.
-At the end of the day, they cleaned up everywhere and even the dirt was neatly piled and covered up until they could return on Tuesday.
-We went without water Monday night, but within a few hours into Tuesday morning, he had it back on.
-By noon Tues he was almost done with fix.
-His team then spent the rest of Tuesday afternoon restoring the landscape as if nothing had happened. I was stunned. It was unbelievable. Neighbors at this time were gathering around because they were amazed too!! It was like a magic show in Vegas, -ha!
- By Tuesday 5pm, it was done.
-Wed he had his guy who does walkways to restore the walk way. Again. Magic.
Mike and crew were professional, treat your home like their own, have incredible expertise and are insanely friendly and positive, and are ALWAYS there for you every step of the way. And they were so incredibly respectful!
There is so much more that we ended up having him do, but I'm out of Yelp space to keep writing. Just know that we are having him repipe our home just because we trust him now 100% and will NEVER use another plumber but him. I wouldn't spend an hour writing this review if I weren't blown away--and I was. Still am. HIRE them! You'll thank me later. ;)