Kangarooter

I recommended Kangarooter for a septic certification and they worked diligently on getting the necessary city permits, once they had them they went straight to work and worked hard in 105 degree weather! My clients are very happy and satisfied with their work.

I've been using them for over 15 years and have always been super satisfied. They have done plumbing repairs,septic pumping and complete septic systems with new tanks on 2 different properties. They do quality work at a fair price and would recommend them to everyone.

I will billed $1350  total (3 separate invoices) for one of my  rental properties, with invoices that were generated manually for work supposedly done 4 months ago, yet no supporting job orders or invoices from the date the work was supposedly actually completed.  In other words, fake invoices were generated and billed to me 4 months later, In hopes that I dont Keep track of all of my accounting records  all of my properties - very combative and argumentative when addressed - not trust worthy - not to mention some of the dates on the invoices were scratched out and written in by hand with an earlier date, To try to make them look like they were not just manually generated, and that they were from months back, which they were not

Made a 8 am call and had an open drain by 11 am.  No up charges on a holiday weekend.
$85 an away my troubles down the drain.
Happy camper here.

Words cant describe how horrific my experience was with this company. 1 word- RUN. I saw the initial bad reviews and this was my second company I had come look at my septic (Previous was Drain Pro and you can see the review on their page). I called for a quote on a septic inspection, pump, and certification since I was selling my home. My holes were already dug due to the previous incident with Drain Pro. I have on camera the tech come out and not even look in the hole, he said nothing can be done and walked away asking who they can bill for $200 for the 7 minutes he was at our property. Recall that I have this on surveillance with time stamps. They gave no opinion or alternate options. (I understand septics are a pain in the rear and many techs probably don't get paid enough to want to deal with it). Days later I followed up to make sure I was not getting billed to my escrow since now I had to move on to a 3rd plumbing company. I called really nice and quietly( my boss was nearby) and instantly the woman whom answered was very defensive. I explained my confusion on what services were provided and she read off a list of what the tech did and even included how he dug the holes. Again recall I called Drain Pro before and had my holes dug. Still in my quiet and polite voice, she said many disrespectful things including what kind of thief homeowner are you selling your home with a septic like that in that condition. I did not respond and just requested to speak to a manager to discuss it and she scoffed and word by word said I am the manager and I can talk how I want

The sad thing of this all: my escrow contacted me with good news and said hey we found a company that will charge 6k to repair your septic, and I asked yay who is it?! They responded : Kangarooter. I told them the experience I had with them and they were surprised.

Truly out of any company here in town, I didn't think it was going to be so bad, not even my bad experience with Drain Pro compared to this company

Well its been a few since had you come service our septic, but with a large family, we had no choice. I want to thank you again! As always I can rely on your service to be quick and professional. I wish I had not needed your services, with the Holidays around the corner,but your prices were very reasonable, and all my worries are gone! Thank you again!!

I set an appointment with them for today at 8:30 am. Called the office multiple times because no one showed up! I was told it happens , we don't know where the driver is, we will call you back. I had to call back at 1130 for them to say oh driver should have called you he will be there soon. FINALLY they show up at 11:45 to my home. I went outside to greet them and both the men ignored me and continued walking into my yard without saying a word to me!!! I had to leave for an appointment and my husband had to leave work to be there. Then I see the yard a MESS!  Horrific work covering up the whole and RUINED my grass! Worker even said if my boss seen this he would be upset! He didn't offer a discount my husband asked for one and he was hesitant to give us a senior discount. In the end they got the job done but I'm very unhappy with their service!! My yard is ruined!

We had to call kangarooter out after another company did a disastrous job. They came out the same day I called, because the other company had terrible costumer service and caused many problems. Not only did they find out our entire pipe needed to be repaired but they also discovered the other company hadn't even touched our entire second tank. I will never again make the mistake of using anyone else.

Renee in the office is great. All the men that came out were superb. I highly recommend them.

I have been using these nice people for years. Reliable and prompt. Always a familiar face which tells me they take care of there employees.

It seems like these guys are super busy, if you are patient and don't mind playing phone tag sometimes, they were great to work with.  Good prices and the job was done right.  Seems like they are family ran, which I whole heartly support and understand why sometimes it take a bit for a callback,  I will call again if the need arises and recommend to my friends.

Very nice workers and best prices I've seen in town.
They came on time and got the job done fast and efficiently

We had Kangarooter pump our tank in Jan 2017. I've waited forever to review the company, hoping someone would call me back and I've never heard from anyone. The two guys had a hard time finding 1 lid to our tank and because of that, they didn't want to dig up the 2nd lid. Now we paid $400 to have our tank partially pumped. They also left big piles of dirt on my lawn. I called and spoke to the lady who answers the phones. She didn't know what was going on and said she'd find out and call me right back. I've waited for a call for 6 months now. They also knocked a piece of the concrete lid off and put the lid in sideways. They looked at me and said it's fine and it's sealed. I don't recommend them. Will be looking for someone else next time. Only reason I give 2 stars is because they did manage to squeeze us in right away.

We had our septic pumped because we're selling our house. This company showed up early, did the job and left within an hour. They were reasonable, friendly and fast. It's not a pleasant thing to have to have done but if we ever have to have it done again, we will hire this company.

Called them to repair my septic tank and risers that caved in.  Spoke to owner several times and he did come out to inspect initially. He agreed to complete the work but then failed to come out several times after agreeing to do the work.  Then I left messages and didn't get called back.  I called Kern County Sewer and they just completed the work timely and at a reasonable price.

We had our septic system backup a few days ago.  I called Kangarooter from a recommendation from another plumber.  They came out the next day, were on time, did a real nice job, clean, professional and at a reasonable price.  I would recommend them to anyone needing septic work done.  Thanks Eric.

You can TRUST Kangarooter and they are THOUSAND of dollars cheaper!  We received a quote from another plumbing company and they wanted $7,500!!!  Called Kangarooter and they only charged us $900!!

Also, I've used this company for septic services on my rental home and did a great job and also less expensive than anyone else.

I highly recommend Kangarooter!  They are honest, do great work, and schedule to get the job done quickly.

I made an appointment for Kangarooter  to service my septic tank and provided my telephone number, for any issues. They came to the house and torn up my yard, failed to pump my septic tank do to tree roots that were the width of a pasta noodle and never called. I called back that evening and spoke with the owners wife, who said her husband would came me in the morning. He never called and the lady that answers the phone called and said they would have to use a tractor. Poor customer service. Do not waste your time with this company!

For several weeks I've made several attempts to contact Chuck who I was told is the owner and is the man that would be coming out to give me an estimate for a leach line replacement. To this date I have yet to hear from him or anyone from his office and each time I call I'm told a different story of why he maybe he has not called me back. I'm glad business is so grand that he can't take time to return at least one of my messages. Not cool!! But things happen for a reason so this may have been a blessing in disguise and could've been a lot worst of an experience... Guess I'll never know so if you're looking for someone I'd pass on giving this guy a call I'm sure there's others out there. I miss the Yellow Pages for sure. Onto the next one, uggg

Built a home needed a system installed. these guys were on top of there game only took them 3 days permits and inspections in all. great job thanks.

Excellent service!  I called around noon and was promised a visit around two p.m..
He was here and the problem was fixed and he was done by 2:02 p.m..
I am one VERY satisfied customer.

Used them multiple times. Timely and Professional.
Thanks Kangarooter!

I really enjoyed services with Kangatooter. Lori was friendly, understanding and flexible. I had to change the time of service twice due to family matters and she was able to get me in asap and time that worked for us. Kangarooter has quick availability and flexible. I left her a voicemail and she returned my call in less than 15 minutes. She even provided me w her personal number if I was able to reach the office. Tom made a visit and was quick and efficient. He explained to me our sink situation and what was needed. He went above and beyond. He checked out our sink and all it needed was a change in garbage disposal. He went above and did some sealing and repairing for us. I highly recommend Kangarooter to anyone. They were recommend by a friend who said they were fast, reliable and can check out the problem asap she did not lie! 5/5 . Thank you Kangarooter!

Called them out to fix a problem with my septic tank after another company jacked it up. Guys seem very nice and the obviously knew what they were doing. Gave some good advice on how to check my system before it backs up. Would use again.

My sister needed her cesspool replaced.  We were gifting the job to her family and I had reached out to Facebook for recommendations for such a job. I live in Las Vegas but I am from Bakersfield and have several friends as I grew up there.  I asked her to get two to three proposals.  I'm a real estate investor and manager and I know how the bidding process should work.  My husband was a County Project Engineer for many years so he too is very familiar with the bidding process.

The problem with Kangarooter is getting a proposal.  My sister reached out to them no less than a half a dozen times to get a proposal.  They gave multiple excuses as to why they didn't send or prepare a proposal.  The excuses stemmed from Oh, I thought Rene already took care of this.  Oh we gave him the wrong address.  With each excuse it was followed up with We will get you a proposal by X date.  That time would come and pass and nothing.  In the meantime Superior came out the same day called and gave a proposal.  My sister had done business previously with Kangarooter and I know she would of liked to give them the business however, me being in the real estate business for 28 years, if a company can't even provide you with something so simple as a proposal then you don't want to deal with them once they have been paid.  First impressions are everything.  Once I signed the contract and did the deposit over the phone they were out there that very day doing soil testing.  Plans were submitted to the County and work was scheduled and completed in rapid succession.  

You would think a company would want a contract, a sizeable one at that.  Especially during an pandemic when other companies are suffering for work, employee's are worried about their jobs.  Apparently that is not the case with this company.  I would be so embarrassed as the company owner to know at $7,000 to $8,000 job just walked out their door because they couldn't be bothered with doing something so simple as a proposal.  They could at the very least tell potential clients that their schedule is full and they are not able to accept new clients at this time.  Don't waste a homeowners time, it's just wrong.