AlfiHatesFlea S.
5/26/2014
This company was recommended by our realtor and they looked pretty good on Yelp. We had a positive experience with the first plumber Eric who hooked up our washer and dryer. However, we had terrible experiences the next two times we had them come over. The previous plumber was not available when we needed our touch kitchen faucet fixed and the second plumber who came was not very trustworthy. Not only did he not fix our faucet, he reinstalled the air gap (the emergency valve from the dishwasher in case it overflows) improperly so it leaked water onto our counter every time we ran the dishwasher. To add insult, he claimed there was a flat fee and tried to charge us more than the first plumber for less work. Luckily we had the old work order handy and he quickly changed the overcharge. After we found out the air gap kept leaking, we scheduled a third appointment with them and a third plumber came and fixed the air gap at no charge (although initially he tried to claim that it was broken-- we had to insist that we never had this problem before their plumber reinstalled it so it was their fault if the equipment is broken now; it was not broken and works fine now). He took a look at the kitchen faucet again and said that we had to order a new part for the touch feature to work properly and could not set it to just work manually. We didn't want to deal with the touch faucet anymore, bought a new kitchen faucet that we really like, and had a different company install it. This other company was efficient and knowledgable and our new faucet looks and works great. However, they also walked us through how to set the old touch faucet on manual bypass-- it took less than five minutes.