Jessica A.

5/28/2023

They responded quickly, gave great service at every point of contact and had knowledgeable techs and were reasonably priced. They are now definitely my go-to for plumbing repair =)

Heather T.

6/19/2023

I was gathering estimates for small plumbing jobs around the house, so when I was ready to do the work I knew how much it was going to cost. However, I had a main issue I needed resolved immediately. I needed an irrigation shut-off valve installed. I was getting frustrated by various companies up-selling this tiny project. I called out Henley's to get an estimate because I wanted to try to use a San Bernardino company. I am a big believer in trying to support our city! After speaking with the very kind plumber, John he called out his supervisor Chris. Wow, the upsell and convincing to add things that I may have needed & wanted...just not at that time (because I have other issues to address in my old home first). I knew it was an upsell, but figured the work needed to be done anyways, so I would just do it. Honestly, I was tired of the back & forth with these awful companies. At least the work was fast, but I had to call them out again, because the valve was leaking & something on the contract wasn't done. Annoyed, afterwards I called out a few other companies & realized how I got soaked. I paid $3000 over what the other companies were charging!! Do not use Henley's if you are a woman or a senior. They will take advantage of you!! Now, unfortunately the other important projects in my home are not going to be able to get done for many years. If you want a good plumber, Call Bill from A-Advantage Plumbing out of Yucaipa. He is kind, professional, communicates well, and has good prices. Bill will be my plumber forever.

Sylvia B.

01/04/2021 12:00:00 SA

Brian and his team took care of our family's needs. We were remodeling our house and realized we needed new plumbing and a new septic system. While he was giving us an estimate he gave us a new idea to bring the septic tank to the front yard! It didn't cost us anymore it just made it easier for future plumbing needs. Great teamwork getting the job done efficiently! Thank you

Priscilla N.

7/24/2023

We needed to replace our drains and pipes in our home. They were all very professional, from Chris , John and Tommy. I would truly recommend this company. Thank you Henley's! You guys did an awesome job!

Regina F.

08/04/2023 12:00:00 SA

First I want to say their response time and the ability to get a hold of them was great. Daron was professional and explained everything very well. Company was able to schedule the work within 2 days of estimate. I was very happy with the technicians that came. They were friendly, polite and professional. I gave 4 starts because I do think company is a little pricey but as they say, you get what you pay for. I hope that statement is true in my case. I would definitely recommend them.

Gina R.

1/14/2019

We could not have found better service than BHI! We recently had a plumbing emergency last week, and even though BHI was fully booked the day my husband called, they sent out someone anyway to help. Billy was friendly, knowledgeable and even kept my 2-year-old son happy by giving him fist bumps. You can't find better service anywhere. We've used BHI plumbing in the past and there's a reason why we don't call anyone else. Billy is the best! Thank you so much for helping us with our leak, Billy! We appreciate you coming out to help us so quickly and for your incredible kindness!

Oscar B.

7/22/2020

Had a great experience with my technician Joe. He was very knowledgeable, professional, and friendly. The work he did was nothing short of perfect . I would definitely recommend him and BHI to family and friends. They have great financing 0 interest for 12 months. You have to have a 700 score to qualify, but it definitely helps in these tuff times if you do meet the requirements. Thank you again Joe and BHI for your outstanding services.

Michelle R.

07/05/2023 12:00:00 SA

My AC system was down and after trying to have my husband try and figure out what was wrong we couldn't. Decided to look for someone who could come help us on Sunday 6/2/23 and they came the next day 6/3/23 EARLY IN THE AM WHICH IS A PLUS FOR ME (I was not looking forward to another day in this heat)
They were quick to find the issue and fixed it . What I LOVE about this company they make a report of what they fixed and it breaks it down which is a plus to have for future reference if it ever goes out again we are able to provide info on what has been done. When calling to pay the invoice I also received great customer service. Professionalism all around, thank you guys! If anyone needs help with their AC unit I definitely recommend this place, they are definitely my go to now.

Kathereen S.

2/17/2021

I heard of dishonest businesses but never knew I was dealing with one.....called these guys for a fridge valve wasn't sure if it's working or not, guys show up don't even move the fridge out of the way to take a look closer, just looked at it from a far and took phone picture gave me an estimate $500+ trying to cut through dry wall which doesn't need to be cut and won't fix back up and replace a whole water line. I get a second opinion nothing wrong with a valve, saved me hundreds of dollars, shame on you so dishonest!!!! Stay away!

Adonis W.

3/15/2023

Had a tub installation and the customer service was great but my brand new tub was chipped and when trying to get something else corrected it was like pulling teeth to get an appointment.
There are definitely some other companies that won't leave you hanging in your time of need. 3 months and the problem is still there with no correspondence

Mark G.

05/10/2023 12:00:00 SA

I was impressed with the respectful plumber, and all the correspondence in setting up the appointment to finalizing of the project. We ran into problems from the start but he gave several doable options and prices. I chose the best option for me, and even had to make an exchange at home depot prior to the work being done. I was able to schedule the installation same day, and he had to run to get a part mid installation, but he left and returned quickly. The work was completed, and he showed me his work and it was beautiful. At first, the price scared me, but if the kindness, professionalism, and quality is as amazing as it was for every future project....... they are worth every penny.

Steve C.

9/19/2021

I have used BHI 3 times. Each time, they came on time. Walked me through what they were going to do. When finished, the bill was lower than I anticipated. I would recommend this company to anyone.

Greg F.

11/10/2022 12:00:00 SA

This review is for the customer service I received from Henley's Plumbing & Air. I was looking to replace an old thermostat with a new one. I contacted Henley's via the Yelp app and received a quick response.

I had several questions and interacted with Elizabeth, Cynthia and Beatriz. Each response was fast and professional. They also offered to send a technician same day. Although I was unable to set an appointment on this particular day, I look forward to working with Henley's as soon as possible based on my interactions described above.

Travis L.

7/17/2023

Scheduled an appointment through Yelp called in the morning to confirm and they moved it to a different time. Really bad customer service I gave them all my information and confirmed. They didn't even have my name correct when they sent me a text. They didn't have the decency to call me and tell me that they changed the time. I had to call back.

Jennifer J.

3/31/2023

I called Henley's because I want to hire local (San Bernardino needs all the help it can get) and I knew they had at least one location nearby. When they came it was like watching an unfolding drama that could have been used to study early 21st century sales technique. The first guy came, hemmed and hawed, then disappeared to his car for 20 minutes, then came back to say that another guy just happened to be nearby. As near as I could see, he is the one who is gifted at the sales pitch. They looked at my leak and came back to say that I needed to start with replacing my water heater (he said it would be $3000 to simply replace the one I had), which was true, but then I got the upsale pitch for a new fangled one (he said $4000-5000) and then another pitch for a whole house water purifier. He said I should probably move my water heater outside instead of having it in a closet because it was like a 50 water problem waiting to happen. (We've had this house for 60 years with no problem, which I pointed out to him). Then he said that the actual plumbing problem of the leak would be cheap to fix, just a few hundred dollars. So then I said thank you and asked them to write up an estimate, and that I would be getting other bids. So they disappear again and come back about 5 minutes later to explain that he had overestimated the cost and that they could give it to me much cheaper ($2700 for a 50 gallon water heater replacement, $725 for fixing the pipes-suddenly no longer a few hundred). I said thank you and that I would get back to them.

SO, using Yelp, I called A-Advantage Plumbing-(909) 790-5920. Bill came out, took time to figure out the whole story of my plumbing, talked me through my options giving me much different pricing. The next day (today), he and other guy came in this morning, installed a new water heater and fixed the pipes for just a little over $2,000.00. 3 hours total. No upselling, no sudden changes of heart with the pricing, no gimmicks.

Billy B.

01/01/2015 12:00:00 SA

Today , New Years Day, Richard from BHI answered a plumbing call. He was prompt and friendly. We really appreciated his service and attitude. I recommend BHI.

Marvin B.

12/24/2022

We had Henley plumbing and air to help us when our heat went out again. What they saw was that the system installed by the home insurance people had been done wrong. We contracted with them to do it right. They were extremely professional and pleasant to work with. I highly recommend

Silvia A.

04/03/2022 12:00:00 SA

So grateful for their quick and attentive service! My water pressure regulator burst on me and we had no water in the home. Called several other companies but they couldn't promise to come out earlier than Tuesday or Wednesday! Not Acceptable!! David with BHI Plumbing came to my house within an hour of my phone call. Despite the fact that it was an emergency, I didn't feel I was being gouged and the service fees were definitely reasonable (given the circumstances). Very pleased with the promptness and quality of the service. Thanks David and BHI for taking care of what was otherwise a disaster!

Bob V.

1/30/2021

You don't need to look for anybody else for your plumbing,heating and air conditioning needs. I recommend the twice a year service program , keeps everything running to capacity . If you have an issue and are on the program you will receive a nice discount.
Very reliable team ! Don't look any further .

Matt A.

8/30/2018

I've been using BHI for years for small plumbing and AC fixes. I've always been happy with their service. This time was a little different. What started as a small leak in the pipe in the foundation got even worse quickly - basically a whole house flood! Billy was able to clearly explain what the issues were and what my options were. The prices were fair and they took care of the work quickly and professionally and notified me of related items that should be considered. He even consulted me on what insurance coverage I might have. This was the largest plumbing repair bill I ever received, but I feel like I received good value for my money.

Cynthia P.

6/15/2020

BHI will be my go to plumbers. I highly recommend this place. After 4 plumbers to come and fix a sewer smell in my restroom and never got the job done correctly, Joe from BHI tackled the job with no problem. Not to mention he is very polite and informative along the way.
Thank you Joe! I'm truly greatful.

Cynthia (SAN BERNADINO)

Angela G.

07/01/2020 12:00:00 SA

Wow! What great service!
I was panicking when ANOTHER company told me that my septic could not be certified because it didn't PASS the flow test. This OTHER company said it could cost me thousands to fix. Ugg!!! So I went to the Google machine and search for septic certify info and the first site I found was BHI.
BHI's site was full of information that immediately put me at easy. This OTHER company did not do the testing or the pumping of my septic correctly. So on a Sunday afternoon I called BHI and spoke with Stuart (?). He calmly told me that he would get my info to Brian and to expect a call first thing Monday.
Monday 730am, Brian not only calls but says he will come out by 10am to see the Septic.
Long story short, my septic is fine! Passed test, certified and clean.
To Brian and BHI Team thank you! thank you! thank you!!! Your...
Service Makes The Difference

Charles K.

02/10/2022 12:00:00 SA

Call is Plumbing Company at 4 AM because I had an emergency issue we can add my home and was told I would get a call back they never called back. Unreliable do not stress call another place.

Mario B.

3/30/2020

The pilot light went out on my water heater and I called BHI. Matt was on-time and took care of the problem quickly. He had to replace the whole pilot assembly but he also talked to me about my options, which I appreciated. He was professional, friendly and did a great job. I highly recommend BHI for your water heater needs. Also, a shout-out to Stuart for getting me on the schedule so quickly!

Moe B.

02/07/2020 12:00:00 SA

Great Workmanship! Big thanks to Gary for his awesome customer service, professionalism, and caring about building clients and not customers!

Stephanie C.

10/15/2022

Wanted a simple job done which was to replace a water regulator and they sent me an estimate for a camera inspection for $1,150. This company will rob you blind. The part is a few hundred dollars. CROOKS. To ALL the FEMALES and ELDERLY stay away!!!!!!!!!!!!!!!!!!!!!!!!

Carol W.

7/13/2019

If I could give more than 5 stars I would , I came home late Thursday afternoon 7/11/19 and my Furnace was making a very odd noise so I turned off my AC and when I went to turn it back on no AC . It was a very hot day I looked up Yelp to see the reviews for AC repair , I sent a message to 4 different repair companies Stuart got back to me right away I did ask for a quote so he got the repairman Leo to call me which he did within less than 5 minutes , he told me what it could be and the different prices depending on what the issue was , Leo and his son came out around 8:00 am on Friday morning gave me a quote which was the motor on my AC , Leo and his son Leo worked together to get the motor out took it and repaired it came back within about a hour he put it back on and even went up into the attic to make sure the vents were working properly , Fantastic job my AC is working better than before . I will definitely call them again if I have a problem . Thank you Leo and Leo and of course Stuart : )

Deja Z.

7/17/2019

If I could give more than 5 stars I would ! The service was amazing Fernando was SUPER helpful and professional. I will be a lifelong customer and would recommend this company to any of my friends and family.

Bryant M.

10/04/2021 12:00:00 SA

Called BHI plumbing
Justin & Dave showed up , thoroughly explained what was needed and why (most importantly ) .
Estimate was given with no pressure and explained warranty on the parts and labor . They had replaced my leaking water heater within a couple of hours . Solid team work from justin and Dave. Giving credit where it's due

Beth A.

11/03/2019 12:00:00 SA

When we had a leak in our foundation slab BHI came out right away and helped figure out where the leak was and stop it. We obtained a couple of quotes for repiping the whole house as we had had several leaks in the past and wanted to upgrade our plumbing. Their quote was the best and they were able to complete the re-pipe in one day! Amazing. A few months later we weren't getting hot water and they came out immediately to help. Joe and Jay came out and spent hours diagnosing the problem, which turned out to be due to another plumber's work on our bathroom remodel. It was actually a very complex problem which they were able to figure out - it's obvious they are very good at what they do. They did not charge us for their time and we had the other plumber fix the problem. I would highly recommend them!

Erika M.

06/12/2019 12:00:00 SA

Super nice and helpful plumber came to our home. I didn't feel like he was trying to rush out of there and he gave me an honest opinion. He was on time and professional and fixed (one of) our issue(s).

The office was supposed to respond to me with a quote on work he recommended to me. I didn't hear back from them, but I went another route.

Nicholas G.

06/10/2022 12:00:00 SA

Read to save money!!Straight scammers!!! I thought I had a leak in the front yard due to a puddle in my front yard and a tripled water bill. I do have a pool and water softening system by the way I'll tell you why this matters! So I called to set up an appointment they were on time and respectful.. since the puddle was in the front yard by the curb side they started their so called inspection which they only checked the front not the inside of my home, not my pool, not my water softenening system which could get stuck on regen mode which causes the system to continuously recycle water which could raise the water bill just for your information if you're reading this!
So only the front is check and they found the So call leak which they say is the main water line. They call their operation manager Chris holtkary put of san bernardino i believe...he comes within 15 minutes gives me a 10,000 quote to bore a new line under turf bit since I'm a VETERAN and AAA member they'll do it for 7900. And boy was he trying to sell it felt like he was a car salesman. So I take the quote and tell him I'll get back to him.
Well I had another guy from all star plumbing come out within 10 minutes tells me it's not my main waterline walks back to my pool checks the pool automatic float and BOOMMMMMM !!!! the float was too high cause my water to constantly fill while it was draining and my drainage pipe was in my front yard by the curb which what I thought was my leak!!! It was just the pool constantly draining!!
Bottom line the 2 guys lied to be and being the operation Manger he should of doubled checked the issue before trying to sell a 10k job!

Michael S.

11/16/2022

Incredible service and professionalism! Edgar technician was thorough and solved our problem. Highly recommend them!!

Cinamin C.

05/06/2020 12:00:00 SA

Joe showed up on time. He was very curteous and professional. He didn't try to upsale me on anything. He said he would try one method to fix the toilet drain that was at a lower cost and then if that didn't fix it, he would use the other method that had a higher fee since it was more labor intensive. After using the first method, he even re-ran the line through to make sure he was able to get the line 100% cleaned out. Now I have two bathrooms again!

Muditha A.

05/08/2021 12:00:00 SA

I am giving 5 stars to BHI company with much pleasure. Yesterday we had a plumbing problem that needed to be fixed urgently (to clear a clogged pipeline). A kind lady, whom I came to know as Cynthia, answered my call and scheduled a tech by the name Leo. Then she sent me a job confirmation text too. Good work ethics! Early today Leo came and looked into the problem and explained to us about the cause of the problem and how to resolve it with different levels of techniques. He made every detail clear and straightforward which made it easier for us to think well about our present situation and the need to match up with the solution plan. We used hydro-jetting device for now, and in future date, may opt for a more reliable solution. Indeed, we'll hire BHI and Leo for our future needs. Thank you Leo for doing a great job and answering all our questions about other plumbing needs too. Way to go!

Gavin M.

4/27/2020

Leo was kind and professional. The price was within range of what I researched it would cost on average. I got a 2nd opinion and they wanted double the price. Great work, loving the consistent water pressure in our house now!

Joe G.

12/19/2019

Joe came out did a cleaning/flushing to our tankless water heater to rid it of hard water deposits. The process seem to work as the volume of water supply to the house has increased. Things seem to be working well so far. Additionally he did catch a few things that I need to address during a free home plumbing inspection. No real complaints. Happy with the overall responsiveness of this company.

Charles B.

5/18/2020

We appreciate all Joes experience while giving us options to address our concerns. Thank you for all your help on this project.

Tiffany T.

4/30/2019

Thank you so much for your efficiency!!
You have gained a loyal customer in us!!
Great customer service and promptness!!
Thank you again!

Angie A.

04/01/2022 12:00:00 SA

Grateful for this company. We had a gas leak coming from our water heater. The gas company came out and explained we needed to replace parts on the water heater.
Thankfully the parts arrived sooner than expected but, it is a Friday evening and my family and I are so grateful for BHI sending Dave to help install the parts needed to get the water heater working again.
Dave is very professional and knowledgeable.
He arrived on time and fixed the water heater.
Thank you Dave. Definitely recommend this company.

Shady R.

12/13/2021

So I called them for ventilation on the water heater guy came out fix it, call the gas company they say it's not fixed probably and can't light the water heater,so I called BHI explained to them they had someone out within 20 minutes and the guy was able to light the water heater explained better then the gas company sad. Thank you for great customer service.

M G.

12/15/2020

Great, quick, and Excellent service. I would of rated 5 but missed a small leak during inspection, but was not the original problem I called for so negligible. I would definitely recommend and use them again.

Amanda R.

10/27/2021

We needed new ducting and a whole new AC and heater system upgrade and went with BHI. We had the best and greatest experience with these guys! Adam our contractor was awesome, very friendly and professional. Gave us a run down of what needed to be done, cost and was overall great. Edgar our technician and his installer Chris were just as awesome. Edgar did a beautiful job with our heater and AC. He was very friendly and very committed to doing the job right and getting it done. Would HIGHLY recommend them to anyone and would definitely use their services again if needed! THANK YOU GUYS FOR THE AMAZING JOB!

Nancy E.

01/11/2023 12:00:00 SA

My heater went out and response time was less than 24hrs. Daron did a thorough inspection, and was able to get me up and running. Customer service was excellent. Very friendly and knowledgeable. Highly recommend this company.

Karen L.

10/14/2021

Did give an honest quote for work at my fathers hime and didn't try to take advantage

Dante C.

2/25/2022

I used them for some work at my job. They did a great job, so I tried them for a toilet issue at my house. I asked if they could come the next morning and they did. They said they would be there between 8-10 am and they were. They sent a young man named Justin. Justin was very informative and fixed our toilet. He left our bathroom clean and like he was never there. I will be using them again..

Kejal P.

10/13/2017

I would give this place a negative 1 if I could. Larry the professional plumber (what a joke) came out to unplug my main line. Larry gives us a quote for 225.00 because he states he has to move the toilet where our clean out is. He proceeds to ask me if any one has used the drain on the roof. I replied by saying never and I don't want anyone going on the roof. We agree to the 225.00 to move the toilet because at this point we just need a functioning water system. All of the sudden I hear someone on the roof and he's sticking a snake down the vent. I said no one has ever gone through there. He says well it's the same line and you can. Guess what? He got the snake stuck in my drain. Then he says sorry I squeezed you in so I'm going to have to leave and come back to try and get it out. Really? So I'm not a customer either and you're making me feel like my business is not important so I said how long is it going to be before you get back here. He says a hour or two. He comes back two hours later and still can't get the snake out. Then he tells me I can just cut the snake and take the machine or charge you $600.00 to put a clean out in but I still don't know if that will take care of your problem . I said ok he says he'll be back in the am. Long story short Bryan the owner was contacted and he was just as ignorant as his worker and was basically useless . I had someone else come out that was professional and got the job down in a couple of hours. I took BHI to court and needless to say I won. Bryan was still bitter I guess, instead of paying me my judgement directly he paid the court an extra 20.00 so that the court can cut me a check. Don't do business with these guys save yourself a headache!

Mary Beth C.

5/30/2020

After calling three plumbers to help my tenants with their shower I called BHI. The person who answered the call was professional, knowledgeable and courteous. She told me Joe could come the next day and I received a text when he was on the way. He took care of the plumbing problem in one hour and his fee was $285 compared to another company's estimate of $1500. Thank you, Joe, and I'll call you for my next plumbing repair!

Joshua B.

09/04/2022 12:00:00 SA

I called Henley's to get a quote on replacing my water heater. They were very responsive, worked with my schedule, and didn't even charge to come out and look, which is rare these days. Zach came out and was very knowledgeable and I feel that the price was very reasonable. Zach was excellent with his install and was very kind and explained everything he was doing. Don't hesitate to call Henley's, and ask for Zach if he's available! Would definitely use their services again.

Giselle V.

6/20/2019

Very professional! I had an odor coming from the bathroom, and they came and checked it out and said that I had nothing major to worry about. Went under the house, checked out the pipes and gave me peace of mind. Great customer service and very honest !

Zachary M.

6/15/2021

Thank you for great service. Called to schedule diagnostic appointment for tomorrow but they did call and see if the could come the same day. Great for me !
Leo did show up on time and told me the part needed to be replaced and the cost. He even diagnosed and cleaned the unit. Let me know about the parts might need to be replaced in the future. To my surprise, he even went to the attic and inspected our furnace and fan blower to make sure the unit is in good working condition.
Absolutely recommended !!

Rosie S.

8/31/2022

Great company came to assess a potential water leak quickly. It was not a water leak. They did not charge me for the call!

J R.

9/23/2018

I tried using a few other companies and nobody has been as great as BHI! They showed up on time, did a great job, and cleaned everything afterwards. The technician was extremely knowledgeable about everything and even took the time to explain what he was doing so I was well informed. I really appreciate the customer service and how clean he left the house afterwards. I will never use another company besides BHI. I would HIGHLY recommend to anyone!!! Thank you BHI!

Luis H.

09/05/2021 12:00:00 SA

We requested a quote for a tune-up/ maintenance of our AC system. They responded almost immediately. Staff came on time to the appointment. They were a great deal of help and did an awesome job. I will def call them again if any services are needed. We need more companies like this!

Armando N.

12/27/2021

10/10 would call them again. The plumber they sent was name was christian. I had a lot of questions and he was more than willing to answer them. He gave me multiple options on how to fix the issue.
I would call them up again in the future.

David S.

07/01/2021 12:00:00 SA

I live in the Verdemont area of San Bernardino & bought my two-story house brand new in 2006.

Just in time for the heat wave the house air conditioning system went KAPUT!!!

Googled the situation & found out air conditioning systems have a life expectancy of fifteen years or so.

2021-2006=fifteen years.

Yep--time was up.

Called BHI & they had my entire system up & going in a day's work.

BHI finances, so if you pass the credit check you can afford to get your Air Conditioning fixed by BHI.

Leo, the technician who came out to diagnose my air conditioning system, took amp readings of all electrical components before condemning the component. As someone who has worked as an automotive electrician I know what that means; Leo explained all his readings as compared to factory specifications.

I appreciated that. I've BTDT automotively, and it's a sign of real professionalism.

It's been a couple of weeks now, and I couldn't be happier with the work that BHI has done.

Jennifer C.

7/25/2018

Our AC went out this afternoon, 110 degrees outside. We called for tech to come out, agreed to the after hours rate to have AC inspected. The tech came out, determined we needed a new motor, and we agreed to pay the elevated price (for additional after hours service) to have it replaced right there. The tech finished his work at 7:45p and went on his merry way, $790 later. We turned AC on and left at the same time to give house time to cool down. When we returned at 9:15pm, the AC was not working, back to square one. We called the after hours number 3 different times starting at 9:30p, each time was told tech will give us a call. Tech finally called at 10:45pm and said he cannot come back tonight but can come back in the morning. My husband explained to him that we already paid $790 for after hour service that did not correct the problem and someone needs to come out now. The tech said he cannot come tonight. My husband stated that if no one comes tonight, we will stop payment on credit card, you can come in the morning and put the old motor back in and take your new one and we will find someone else to do the services correctly. The tech informed my husband that we can keep the new motor, free of charge and he will write void on the invoice.

I have never had this kind of service in my life. I am appalled by the customer service and disregard for their clients. Our payment will be stopped as services were not rendered and I will never recommend this company to anyone.

Richard L.

10/02/2021 12:00:00 SA

Very quick and helpful response. Diagnosed our needs and gave us a better price than some others. BHI proposed fixing what we needed, not on trying to sell us more expensive options.

Erik F.

7/29/2022

Do not block the street and most importantly do not get an attitude when someone asks you to move your car, which you even left with the door open and we could not drive around it.

Dennis V.

02/07/2023 12:00:00 SA

We needed our garbage disposal replaced. Good service, showed up faster than expected which is always a plus, no mess left behind. Professional and friendly employee, no hassles, great communication.

Stephanie K.

7/17/2021

THE BEST! Reliable and knowledgeable! Larry and Frank my hero's. Have referred friends and coworkers and they have all been pleased with the solution and service. Save BHI's phone number if your reading this because you WILL need them and it will be at the worst time possible and they will save the day.

Uneeb Q.

7/26/2019

On time, courteous, a little pricey but I suppose worth it for the professionalism and flexibility.

Isaac L.

6/15/2020

Making an appointment was easy using the online interface. I received a quick and friendly response. Lead Technician, Joe Zoetemelk showed up, provided great customer service. It was an overall good experience and I'll definitely be giving them a call again. Thanks BHI

Jerry I.

09/10/2019 12:00:00 SA

Great customer service from everybody I interacted with, but especially Fernando. He was very honest during the whole process and even recommended the necessary items that I needed to keep my HVAC unit running smoothly. The prices were very reasonable.

Astrid P.

7/30/2021

I had a leak going into my downstairs neighbors closet and at first thought it was my bathtub. However Joe was able to figure out that my bathtub wasn't the problem rather it was my ac unit. I'm glad I went with BHI and their experienced employees because another plumber said it was my bathtub that was causing the leak (after further inspection from Joe, it clearly wasn't). If weren't for Joe, the leak would have gotten worse and caused more damage.

Marc P.

8/27/2022

Fast and friendly service from David today. Fixed my problem on a Saturday. Very reasonable prices. I will be calling on them in the future for sure! Thanks so much, David.

James R.

3/26/2021

Gary and his team are amazing! Great work and no mess! Very professional and they all took very good care of our plumbing needs. Couldn't ask for a better experience!

Victor G.

4/24/2023

Great job they responded quickly. Ulises was great nice guy. Left everything nice and clean. Recommend Henley's

Marc P.

8/17/2019

Fantastic service, both Rudy and Fernando were prompt. They worked on adding a shutoff valve and completed the job really fast. Customer service was great as well. Hard to find good plumbers, already thinking of using their organization for future projects.

Josh M.

1/27/2021

Needed to post another review for BHI Plumbing, after another great visit on a small leak in my front yard. I called BHI Plumbing and let them know that a small leak had reappeared. Matthew returned to my house and went to work to find where the water was coming from. The area where the street line connects to the house line was overgrown with grass from the excess water. Matthew started tearing away at the grass and cleared the water from the area. He identified that the leak was on the street side and advised to contact the water company for further repair.

Again, BHI Plumbing and Matthew were attentive to my concerns and provided great service. I highly recommend BHI Plumbing to assist in any water leak issues or concerns. They will not disappoint.

Naomi R.

5/20/2020

So our toilet clogged up yesterday and now this morning so did our shower. I called this morning for some service and they came right out within 20 minutes. Joe one of the lead technicians came out and did an amazing job. He went over everything thoroughly and let us know how much it was going to be before we got started. Great price. In the end he also did a home inspection to make sure everything else was working properly. I will definitely call back for service in the future. Thank you for helping my family. You guys are great.

Rodney G.

9/13/2020

These guys came out and changed the furnace in my apartment. When they were done they left a mess. They left pieces of cut wires, pieces soldering sticks, debris from the old furnace, multiple air leaks. My wife was home teaching and the 2 techs just left without saying a word even though she was on a break and available. So she didn't know what was going on.
So we had to have them come back and fix the air leaks. They would not give my wife a set time for arrival even though she told them that she is working from home. We were told it will be between 8am to 1pm. They showed up at 2pm while she was in a school meeting.
When the 2 techs left once again they didn't say they were done or what. When I got home (I'm a hvac/r tech) only 2 air leaks were fixed and the ac unit isn't as cold as it was before the furnace install. They also left piping debris and tape debris on the floor.
Like people say, if you want something done right, do it yourself.

Michael H.

6/23/2020

The technician came to replace a fan motor on my AC. I was billed for $650 as the tech said exactly It's going to cost more because you need a variable speed motor. Meanwhile I have confirmed that the previous unit was NOT variable speed, and a single-speed motor would have been an equal replacement, so he flat out lied in order to overcharge. Furthermore the new motor shakes the walls of my house. I called and spoke with a manager who said he would call me back on 6/15 with a resolution. That call back should have occurred 8 days ago and still have heard nothing. UPDATE: A manager reached out after reading this comment and offered to replace the motor with an equivalent replacement as the original, refunded the difference. A bit annoying to have to take these extra steps but they worked to make everything right in the end.

Janet M.

12/10/2019 12:00:00 SA

Our main water line was clogged up due to old tree roots that had sprouted inside the old school clay pipe. Josh came over and immediately suggested to view the issue with the camera and was honest, extremely nice and sincere about how to fix the issue. Josh then brought out the bug guns, Jay, to dig up the broken and clogged up pipe and get it all replaced with a pvc pipe. Also they double checked the rest of the water line to ensure if we had any other issues and brought in more big guns to blast out a belly of water near the city street we had. I cannot stress enough how AMAZING THEY WERE!!!! Happy, nice, had a lot of pizazz and got the job done within the same day!!!!!! Can't even tell anything happened in my lawn after. I would HIGHLY recommend requesting for Josh and Jay again!

Ariana A.

1/24/2021

We were having plumbing issues and had to call BHI about 3 times over a month. Most times were late-night but we received immediate assistance each time. We received estimates before coming out (since there are emergency fees, which are reasonable) and had full inspection and repairs quickly. It usually took them under an hour to get to us from the initial call.

Joe was our main guy and always helpful, friendly, on-time and each time he talked us not just through the repair process but explained to us in detail the overall issue and what our options could be to repair the core problem.

We eventually decided it was best to repair our main line to solve the issue. Again, Joe and BHI handled the schedule and process and also gave us multiple estimates based on how much we wanted to repair and worst-case-scenario type situations (if it was worse than they expected once they get in). Their estimates were always accurate at the end and we never experienced surprise fees or charges. They offered good financing options and walked us through that process as well.

Joe had great communication throughout the process, calling and messaging us to check in and provide us updates. The guys worked quickly, efficiently and we would absolutely recommend them to anybody for plumbing services. We're glad that we don't have to worry about plumbing issues anymore and that their work comes with a guarantee. You can trust these guys will take care of you!

Erica M.

3/15/2017

I highly recommend BHI, they are easy to schedule with, very friendly and helpful. Laolo and Rudy did a great job of diagnosing and fixing my air conditioner, all in all it took about an hour. I thought they were very reasonably priced, and I will definitely call BHI next time I'm in a jam. Thank you guys for friendly, reliable service!

Nancy P.

8/19/2019

Anthony was my technician and he was very professional and friendly. I especially noticed he brushed his shoes off on my welcome mat being mindful of not tracking any extra 'dirt' into my home. He showed up during the time-slot given By Desiree (she was also very timely in responding to my Yelp request and very friendly on the phone) the work on my toilet leak entailed replacement of the internal parts and I am a satisfied customer. I appreciate his explanation of the problem and his expertise in repair. I will definitely utilize Anthony in the future!

Amanda T.

6/16/2022

Henely's plumbing and air SAVED THE DAY! It was 102 outside and my air would not get cold. Thankfully, their knowledgeable technician Alex was able to come out same day and fix my issue quickly. Our AC blows ice cold again. We now have the maintenance plan to make sure this doesn't happen again. 10/10 would recommend them!

Marissa C.

2/20/2018

I had an absolutely wonderful service by Lalo for my air conditioning unit. He came out, was very courteous and knowledgeable. He allowed me to watch what he did and explained it all to me in a way that I could understand. He not only fixed the problem, but also made sure I was aware of some potential problems in the future. I really appreciate his willingness to explain things to me and how friendly his demeanor was. Thank you very much, I'm sure we will be using again in the future.

John P.

4/26/2015

BHI has done two jobs for me and both times they did a quick diagnosis and repair. They are respectful and professional. I'm not sure but it may be a family run business, nonetheless, they provide good service at a fair price. I recommend.

Elizabeth C.

03/06/2020 12:00:00 SA

Matt from BHI was awesome. I thought I needed a new toilet. Matt was able to repair it instead. It works great. He fixed my water pressure problem too. Thank you Matt!

Cesar G.

11/22/2019

Gary and Anthony came out today

Great service
Quick
Explained thoroughly
Let us know if needed replacements
Great customers service
Clean

Got the job done

Very pleased with the jOb Anthony and Gary did for us.

Rachel R.

2/16/2021

David and Leo came out even though it was last minute. They spent the majority of their day here fixing a big mess. They were honest, polite and kept me informed on what was going on. They did a great job. Supervisor also came out and was just as polite and honest.

R C.

6/17/2021

Showed up on time. Unclogged my tub in 5 minutes but charged $145.00. I like them but I feel they overcharged me.

Robert B.

2/24/2022

really recommend Justin took his time got the job done right and checked other things for me that I need to get done

Lisa C.

7/13/2020

Trying to get a house updated to live in and I always go to BHI for all my plumbing, ac etc. As always wonderful job done by Joe Zoetemelk. Thank you!

Linda B.

4/23/2020

I had fireplace gas pipe replaced with an H Burner to make a fire glass fireplace. Matthew, the installer was very Knowledgeable, job was done on time. Very happy with service

Arthur M.

9/16/2019

Last Saturday afternoon my ac stopped working and I have my elderly mother in the house as well as my 5 month old grandson. After trying a couple of local businesses only getting recorded messages saying they won't open until Monday,I found BHI on yelp offering 24/7 service. They returned my call in under 10 minutes and arrived at my home within 20 minutes after that. They diagnosed the issue, repaired and serviced my system within a couple of hours. The two servicemen Leo and Leo Jr were very knowledgeable, courteous and professional. BHI also offers a very reasonable service plan to keep my system working tip top. I highly recommend their service.

Scott S.

8/17/2019

Very professional and friendly. Anthony took time to answer any questions I had and it was an overall good experience. I would certainly consider using them in the future.

Alex N.

8/15/2018

They showed up on time and were very polite. They did not try to sell me on anything and answered every question I had. They fixed the problem and made sure my AC system was running the way it should.

Karen N.

9/17/2018

Used BHI for years,always had great service from Lalo and today Marvin came out. He was very fast and efficient, thank you guys

Lance Y.

9/13/2019

I had BHI install a water heater for me, and not only did they do a great job.....they also went out of their way to ensure the area they worked in was actually cleaner, and in much better conditions then they found it in. The service repair guys were professional, Courteous, very friendly and early for the appointment....two thumbs up!!

Shawna S.

7/26/2019

Prompt, attentive to detail, and conscientious employees. I will use this company again when needed.

Jim C.

11/17/2020

They were able to diagnose the problem to my furnace heater fairly well. However they are a bit pricey. My low voltage transformer needed replacing, plus diagnostics = $320. My control panel was also causing intermittent starts and also needed replacing. I didn't use them to install the control panel, I did it myself.

Autumn H.

07/02/2021 12:00:00 SA

Leo was kind and very informative. Took his time explaining the issue and fixed what needed to be done. He got our AC back up and running quick! With two little ones and this summer heat - we are so grateful Leo was able to help after hours. Exceptional service!

Robyn O.

3/25/2020

We have used BHI since 2013 for our rental house and our personal house. They respond quickly or you can schedule a call , when it's not an emergency. They deal effectively with our clients, arranging appointments while always keeping us informed. Give clear explanation and quoted. Priced competively. Always been pleased with the work as have our tenants.

Nancy M.

11/18/2021

Prompt, efficient & friendly. Would definitely hire them again!

Melissa C.

08/12/2016 12:00:00 SA

I have used BHI for the past two leaks in my main water line. They are prompt in scheduling an appointment (Usually offered in the same day) and the service technicians are polite, friendly and knowledgable. BHI has also offered a limited warranty on the repairs they have done, which is a nice piece of mind. Are they the cheapest? No. However, you get what you pay for in my experience.

Courtney K.

5/14/2020

Not sure what any of the low reviews are talking about. I called this place yesterday. They sent Matt out to do a free quote. He was awesome. He came back the next day and took care of the work, at the price we were quoted. He was knowledgeable and professional. We will definitely use this company for all of our plumbing needs.

John S.

02/12/2021 12:00:00 SA

Called after hours for a drainage backup and the dispatcher was very nice. Leo called me to inquire what was happening and gave me a quote. He was here within 30 minutes. They wore a mask ( COVID-19 ERA) and were patient in explaining everything they were doing. They used a snake and cleared my drain line which ran almost to the street. Very professional and they got the job done quickly. Will call them in the future when I need a PRO.

Amanda M.

7/26/2020

Today we have a clogged line in the restroom.Our only RESTROOM.Joe showed up within 30 Mins. Joe was super knowledgeable and experienced.He also was extremely kind and did a great job! I would recommend BHI and Joe anytime.Will definitely be using his services in the future.

Cindy C.

09/07/2021 12:00:00 SA

Excellent service! David was out to my home promptly, and resolved the issue.

Awesome !

Jessica O.

11/30/2021

We just purchased our home and needed inspections done. Cody and Justin were very helpful and informative upon arrival. They come fast and were honest and their service was amazing! They were on time and thorough, I definitely recommend their service, make sure you ask for Justin and Cody!

Michael M.

7/17/2019

Hey everyone please read! Fernando from BHI was the most honest guy I have ever worked with. Before I called BHI I payed $100 to a different HVAC company who came out and said I had non-condensables in my lines and they would have to flush and recharge the system. The other company quoted me $1,500. I was so close to doing it but decided to get a second opinion. I called BHI and even made them aware of what their competitor was quoting me. They sent out Fernando who did his own diagnosis. Fernando noticed the motor wasn't moving as fast as it should and the compressor wasn't running at all (something the other HVAC company should have noticed.) He checked my junction box and noticed it was only giving out 120 instead of 240. Went to my breaker box and seen that the breaker was stuck. From a rip off company to a very honest one saved me over $1400. HVAC companies can be scary to trust but if you go with Fernando and BHI your guaranteed to get some honest people who will give an honest diagnosis. Can't thank them enough.

Victor R.

02/04/2022 12:00:00 SA

We have a membership with BHI amd this either the 4th or fifth job that they have done on our house. We thought the main line had to be replaced, they found the actual problem, got it done quickly and waaaayyyy under the quoted price. The entire crew was super nice and professional. They left everything looking great.

Brian M.

12/23/2018

My grandma and myself have been with this company for over 3 years they've worked on our septic tank and piping in our house. Recently we had a water pipe burst under our house and they wanted to charge us 3800$ to fix it... thinking that was too expensive and being the fact that it was the same pipes they've worked on a year before I decided to call two other plumbing companies. We ended up getting the pipe fixed for 600$. I would never go back to these guys they did a Mickey Mouse job with there fixes. And they took advantage of my grandmother for being old and me for being young. Do yourself all a favor never go to these fraudulent scam artists they're just in it for the money.

J J.

4/19/2021

Had a late afternoon plumbing need on a Friday. I was hoping to get someone out right away. They were very professional and had someone there and fixed the problem for a very reasonable price. I plan to use them again in the future.

G. D.

07/07/2020 12:00:00 SA

Our washing machine drain was backing up and spilling water. I called this company and they scheduled an appointment right away. Lead Technician Joe arrived on time and assessed the problem. He provided a quote and after our approval he quickly fixed it. He answered all my questions and also took time to look at other minor problems in our house. He was personable, attentive, and provided excellent customer service. Thank you!

Cheryl R.

02/08/2022 12:00:00 SA

We needed a new water heater and BHI responded quickly and at a lower price than quoted by a competitor. Christian and Tommy were great; they were very professional and worked hard to get the project done quickly. They explained everything they were going to do and why, even patiently answering several of my dumb questions! I particularly liked the no pressure service. Thanks again guys!

Marie G.

09/04/2018 12:00:00 SA

I am editing my original review. I originally gave a 2-Star review because I felt that I was overcharged for the service I received. This afternoon I got a call from Billy at BHI, and he wanted to rectify the issue I had with the overcharged service. He made it quite clear that customer satisfaction is a high priority. He fixed the price and refunded the overage that I felt I had paid. I appreciate the gesture and concern for customer care.

Steen K.

11/14/2019

I called BHI due to a water heater leak. BHI responded the same day and were able to properly diagnose the issue. Jay and Joe were able to have a line changed quickly and cleanly. Would recommend and use BHI again. Thanks!

Yvonne M.

12/07/2021 12:00:00 SA

My sink and bathroom tube was leaking and BHI Plumbing responded quickly and came out to my house the very next day. Ben and Sergio arrived on time and were so polite and explained everything to me so I could understand what needed to be fixed and why. They repaired what was needed the very same day and worked fast. The prices were reasonable and the customer service was excellent. I would call them again if needed in the future. I definitely recommend this company.

Dyana G.

8/18/2019

My husband called them because our AC went out. Guy comes out, says says we have a leak in the coils and it will be $5000 to fix we'd be better off getting a new AC for $7000. Well, just so happens my friends son is doing an apprenticeship with an HVAC team in Palm Springs. His boss, tells us that's too much and get a 2nd opinion. We do, guy comes out, tells my husband there in in fact NO LEAK and fixed the issue for $200. WILL.NEVER.USE.BHI.AGAIN. Thieves. So sad that companies will have their employees lie to hardworking people to make a sale.

Paul M.

12/31/2018

Hello everyone. It appears that Yelp is removing my complaints from their web site!!! Because they say my Check # 1119 made out to BHI is not first hand enough to be posted.... (7821529 is Yelps email response number.) This company intentionally damaged my property while they were repairing my A/C unit. In which they didn't give me an estimate before the repair and then tried to charge me $280.00 for a $15.00 part which I rejected to pay that gouging amount. I would not trust this company to walk on my property. This review was originally posted under my old email address which magically was remoooved from Yelp. How does that happen YELP... your web site states no one can be PAID to remove reviews...hmmm

Chris A.

06/12/2021 12:00:00 SA

Tried this company for the first time Having plumbing issues are stressful to begin with, then you get a rude man named Leo who had zero people or customer service skills! All he could think of were expensive options of fixing the issue. I didn't have a good feeling with him to begin with (but was a little desperate at the time), but prayed to Jesus the issue would be resolved. Issue was not completely resolved, but having Leo as the person showing up on my doorstep was a Huge disappointment. I believe he overcharged us, and I can only pray others will see him coming and get a second opinion. FYI, A free estimate usually means they will over charge or price gouge. BEWARE!!!

S A.

11/23/2021

I had a number of nuisance plumbing problems which needed repairing. I was able to get an appointment quickly. All the steps of the repairs were explained prior to starting and when the jobs were completed, the plumber showed photos of all the work done. I have never seen such thoroughness .... Ever! I'm certain that this company will be my ongoing resource for plumbing and also heating and AC as they do those as well

Chris F.

08/12/2021 12:00:00 SA

Reasonable price for a replacement water heater and they negotiated the warranty replacement at the supply warehouse where they get the same brand water heaters. Unfortunately, a pipe broke (galvanized!), but they repaired and replacement with just a little added time.
Overall, great service and I would recommend them as a great local vender. I always try to solicit local vendors over out of town companies.

David B.

09/06/2022 12:00:00 SA

Justin is amazing. Great customer service. Professional and and trustworthy. I trust him with any future repairs. He has helped me with multiple repairs and installs. All done well and never have any issues.

Brittini M.

06/10/2020 12:00:00 SA

We had a slab leak in our garage, BHI Pluming was able to come out right away to take a look! And the very next day the company was able to come back out to repair the leaking pipe. Our technician Matt was GREAT and very knowledgeable! I will definitely be using this company again in the future. Thank you again BHI Plumbing.

Heather R.

05/06/2018 12:00:00 SA

I was very happy with the service provided by BHI. I had them come out for a summertime maintenance service prior to selling my home as a courtesy to the new owners. They allowed me to schedule my appointment online making it easy with my work schedule and they showed up on time on the specified day. The 2 gentlemen who came were professional, well dressed, and polite. They told me the HVAC system I had installed by All Air Masters was good quality and installed properly. It was refreshing to hear that opinion because a lot of companies could lie to create more business. Their honesty was impressive. They did notice one spot in the attic that needed some elevation to prevent leaks and fixed it accordingly. I highly recommend this company for your AC needs.

Maria P.

02/09/2022 12:00:00 SA

Definitely recommend this company ! Alex and Jeremy were very kind , attentive and answered my all my questions. Leaving me worry free. Especially liked how comfortable I felt while service was being done !! Thank you guys so much ((:

V C.

2/28/2020

Online messages were quickly replied. They had a tech call me and was able to help me resolve my issue over the phone because he didn't want to charge me money he didn't think he could help me save. Never heard of this company before but will use them again in the future. Class acts.

Patti M.

11/15/2021

We bought all new kitchen appliances and the company from where we purchased them could not complete all the installations. BHI Plumbing, Heating and AC were prompt to call and schedule their visit for a free quote, which we accepted. They were prepared to proceed with the repairs at once. The installation team -- Justin and Jesse -- were polite, efficient and completed the project in a manner that exceeded our expectations. We highly recommend BHI!

Elia C.

07/12/2021 12:00:00 SA

Carlos Hernandez came out to do preventive maintenance on our a/c unit today. Great experience overall starting with being on time and professional. Highly recommended!

Lisa S.

08/09/2022 12:00:00 SA

I had a leak under my kitchen sink. I had just bought this home and it had passed inspection. The first time I did the dishes, water was everywhere. Come to find out, the plumbing had been installed quite strangely. Leo explained the problem areas and how he could correct all of the issues. He did a wonderful job, corrected pipe placement which allowed me more space under my sink. Very, very happy with the results.

Cherie J.

12/07/2021 12:00:00 SA

So GLAD I chose BHI Plumbing for the job today! I had 2 Plumbing technicians David and Martin come out to replace my Pop Up Assembly. They were able to diagnose my problem and carefully but quickly made the repair needed. They even went a step above to make sure my faucet was running correctly and I was super impressed that they cleaned up after themselves. I feel confident in my decision to cancel AHS and go with the best! Thanks again guys!

Brenda B.

11/22/2021

I have had a relationship with BHI heating and plumbing for 15 years, The have consistently sent someone out as soon as possible (usually the same day). Last night my heater was not working. This morning I called BHI at 9:00
and had an appointment between 10:00-12:00. Edgar Gallegos arrived promptly at 10:00. He was cordial and professional. Edgar identified the problem immediately and quickly repaired the problem. Edgar explained the problem and what he did to resolve the problem. Edgar and I remembered that he had come to my home and done some work for me in the past. Edgar was just as profession then as he was today. I am glad to recommend this local company for their services.

Ernie ..

07/07/2023 12:00:00 SA

Our AC had a lot of issues to win with. Gabriel came in and diagnosed each issue. he was very professional and informative with the questions I had about my unit. Ultimately he fixed everything and is now our AC hero! Appreciate the work he did and would recommend to anyone. plan to continue Henley's services for upcoming maintenance and unforeseen issues.

Debi G.

1/27/2020

Watch out! Always get a second opinion! We woke up Saturday morning to no heat in our house so I called BHI. They sent someone out within a couple of hour which I appreciate. He went on my roof to evaluate. He came down with an estimated cost of between $500 and $700 and couldn't get the parts until Monday. Mind you, it's January and 63 degrees in my house. They left with an appointment for Monday. We decided to get a second opinion and called A Avis. There came out, again a couple of hours later and after evaluating my whole heating system, it was found to ONLY be my thermostat! The guy from BHI never mentioned the thermostat as part of the problem nor did he even look at it. It's the last time I will call them!

Shell M.

09/12/2018 12:00:00 SA

Thankful for a quick response from BHI. Being that our home had the original A.C., we needed a complete system overhaul. The BHI crew was phenomenal in their attention to detail as well as cleanliness. BHI installed A New condensor, Coil, furnace, and a Wi-Fi thermostat.
We are 100% satisfied and might I add... Nice and cold/warm.

Alexis H.

7/24/2019

I wish I remembered the technicians name! He was super friendly and amazing. They came out quickly to fix a clogged toilet I had. Maybe a little pricey, but definitely worth the customer service.

Karen L.

01/09/2020 12:00:00 SA

Great company to hire if you have any plumbing issues. I had an overflow from my upstairs shower down to the downstairs restroom. BHI was quick to identify the problem. They were able to fix the problem with a reasonable price. Very professional, friendly and knowledgeable. Thank you for your help!

Michael H.

2/26/2020

Had to call in a professional to fix/replace the bathroom sink P Trap after I changed the faucet and couldn't get the new one I bought to fit probably and the old one leaked like crazy. Joe was friendly, professional, didn't quote me one price and then give me a higher when he arrived (I had sent pictures so there shouldn't of been for this specific job but I've see it in the past) but honestly what did it for me is he's the first plumber that's actually cleaned up his own mess, more specifically the small stuff left behind from his work on the floor. Any other technicians out there reading this, EVEN IF YOU CAN CLEARLY SEE YOUR CUSTOMER NEEDS TO CLEAN THEIR BATHROOM FLOORS (that's me in this case) DOESNT ME WE WANT ALL THAT EXTRA DEBRIS THAT WASNT THERE BEFORE YOU STARTED!

Jason K.

10/16/2022

Zach came out and did a great job replacing my faulty water heater. He made sure everything was up to code, and in good operating condition before he left. Job was done quickly, reasonably priced, and he left everything nicer than he found it. Thanks.

Jimmy M.

3/23/2015

I have had a leak from my kitchen faucet which is leaking under the cabinets causing damage to the wood. I scheduled an appointment for BHI to come and fix it. The secretary called and we set an appointment from 2pm-4pm. The plumber called at 11am and asked to come at which time I was in Los Angeles, mind you I was 1.5 hours from home. I then informed the plumber who barely spoke English that I would not be home until 2pm, the time the appointment was set. The plumber never showed up. Obviously they wanted to come early but since I had to be in LA I set the appointment for 2pm. My sink is still leaking and have not received a call or anything from this company. If you set an appointment for a certain time, that usually means that's the time that someone will be there. These guys have done work for me in the past and did not get my shower leak fixed for over a month. I gave this company a second chance and they showed very poor service once again! I will never recommend this company to anyone!

Marisela R.

02/09/2023 12:00:00 SA

I requested a quote and henleys plumbing was the fastest and first response I received. They provided a coupon with their response, and were very helpful nice and informative over the phone. David was very professional and clean from the moment he entered my home. He was very confident in his work and unclogged my tub in at least 20 min. He even accommodated me with a new screw for my tub that my husband had accidentally dropped in the drain. Overall David was very helpful and had a great attitude. It was a great experience with henleys plumbing.

Juan R.

9/14/2021

Contacted BHI for a quote on a possible leak - immediately got a response and had a technician scheduled the very next day.

Justin & Dave showed up and from the get go were very professional and immediately diagnosed the problem and solution. Work was performed timely and they were both very knowledgeable, thoroughly explaining and walking me through every task they were conducting, even showing me the damaged parts.

Absolutely recommend them for any work and will seek their services for future needs.

Darren G.

11/12/2019 12:00:00 SA

In good faith, I felt that it would be OK to have a technician from BHI come over to do an evaluation of my heating system for a possible installation of a new furnace, without us being there. They replied that it would be fine...and that they were licensed and bonded. So they go and do the inspection this last Thursday.

On Saturday I arrive at my cabin for the weekend. When I walked in the house it was 34 degrees. I thought this to be unusual as we had set the temp to 55, which we always do when we are away. I tried to turn on the furnace several times. It would not start....which is unusual. The issue has always been keeping it going...not getting it started. I went upstairs to the room where the furnace is and found that whoever had been there had unplugged it from the wall.

When I plugged it back in, it began circulating cold air without any heat....and would not turn off unless I pulled the plug. I couldn't figure out why it wasn't firing and creating heat until I then realized that the BHI technician had also turned the gas off.

We had another HVAC person show up and fixed the circulating motor that had never been a problem before.

Had we not been there that weekend, our pipes could have burst without any heat circulating in the home. We also were not informed about anyone unplugging things and turning off the gas.

It seems that if BHI were going to do these things, they might have at least left a note on the table, or a quick telephone call to let me know.
They did neither. No explanation....nothing.

Didn't hear from them until today...with an estimate.

Still no personal explanation as to why they did the things they did.

Update. Manager of the establishment called and was very apologetic saying that his worker had dropped the ball and as a result had been spoken to. He said that they prided themselves in their communication with clients and that this error was not a reflection of the way they did business. Took some courage to make the call.. and even more to say that they were wrong..

Kevin R.

9/16/2022

Needed a service call for a tankless water heater. Scheduled the appointment in advance for a Friday afternoon. 30 minutes into the appointment window I get a call that the technician won't be coming. They asked if we could reschedule for Monday. Monday? Sure.... No problem.... We'll just take cold showers all weekend. Now I get to try to get another plumber out, but it will likely now be an after-hours fee instead of a regularly scheduled appointment. Thanks a pant load Henley's.

Matthew P.

8/14/2019

We purchased a brand new home four years ago that came with two A/C units. We haven't had any issues with either of them until last week when one unit stopped blowing cold air. We submitted a request through Yelp which went to several companies and BHI was very prompt in responding to our request. I reached out to them with a non-emergency request on Saturday 8/10/19 and they were able to come out first thing on Monday morning (8/12/19).

Unfortunately there was a small hiccup with getting the system fixed when the technician first came out, but the manager, Stuart, reached out to me and went above and beyond to ensure the problem was investigated and fixed properly. This was truly exceptional customer service. Thank you Stuart!

John S.

12/31/2019

We had a leaking shower faucet and I attempted to remove and replace the inertial workings. Could not get it out and had no water to the house so I called BHI for some assistance. They had a quick response and came out same day. The plumber looked at the problem and said he could pull the part out quick and he had a replacement. He proceeded to go to his truck and grab the part. He installed it and put the finishes back on. I turned the water back on at the street and everything worked great. He then gave me an invoice/bill for $270. I was shocked at the price, especially since I was never given a price for the work. If you are planning on using BHI they do good work, but don't let them touch anything without giving you a quote or they could charge you any price they want. I would not use again.

Michael B.

1/17/2022

So glad I chose BHI Plumbing to come out and service our Kitchen sink. Justin was our Plumbing specialist and he did an amazing job. I was very impressed how quickly he was able to diagnose and clear the clog. I ,wonder if I can request for Justin to come out again if I have anymore plumbing issues?

Paul A.

1/18/2018

BHI has served all of our plumbing needs with professionalism and honesty. We recently had them re-pipe our entire house since we have an older house which has its original metal piping. We went over the possibilities and logistics and worked together to create the best possible solution. Along the way, I had a few additions that I wanted to make and they adjusted their schedule and made it happen. A high quality and family friendly business. I recommend them highly!

Emily C.

06/12/2023 12:00:00 SA

David was a great plumber to work with. He was professional and did a thorough investigation to diagnose the leak from our 2nd floor bathroom sink into the garage. We obtained several quotes from other plumbing companies and in the end, the pricing, knowledge, and quality of BHI couldn't be beat.

Destinie G.

07/10/2018 12:00:00 SA

Amazing customer service! I came home from vacation on a Sunday afternoon during this crazy heat wave we are having to find my air not working. It was 97 degrees in my house! My call was received by their answering service and the technician got back to me in less than a half hour and told me he could be out within the hour or the following day. He explained the charge to come out would be a little more if came that day since it was an after hour call. I liked that he gave me the option. I had him come out the same day. He was there with in the hour, diagnosed the issue and was able to fix it in that time frame. The price was fair and I couldn't be any more thankful that I did not have to sleep in a sauna that night.

Cassandra S.

6/25/2016

Highly recommend!!! Larry was so helpful and got his guys out here so fast to fix our AC problem!!! Every other place would have taken weeks! Want someone who cares? Call this place for sure!

Elizabeth D.

11/02/2020 12:00:00 SA

Workers showed up without shoe covers (luckily I had some available). The guys were stinky and dirty and seemed unprofessional. Did not hire.

Daniel W.

03/07/2020 12:00:00 SA

Both sinks in our kitchen clogged up! After putting out a call for quotes I heard back from BHI in less than 30 seconds--no joke. They were able to schedule me that same day and the plumber showed up 45 minutes later. Mathew was helpful, generous and quick. Five stars, highly recommended.

Dave B.

7/26/2021

Good job done.
A Manager came to Check on him which I found kind of unsettling. Guess it was just my retired Law Enforcement kicking in.

Victor R.

08/11/2019 12:00:00 SA

I had my AC unit leak into an upstairs hallway at 10 PM on a Friday night. By 11 PM Rudy from BHI had the problem identified and damage control done. They scheduled a follow up for the next day and by noon the next day my AC was running better than ever. They not only fixed the issue, but also took care of some issues caused by poor workmanship by the company that originally installed the system. The price was far less than I expected to pay. The service was excellent, I could tell that not only they cared about doing a good job, but were genuinely sympathetic of hassle expense I was going through. Will definitely be using BHI in the future.

James T.

5/15/2016

BHI is conveniently around the corner from our house. We always use BHI plumbing and AC services for approximately 15 different service calls 24/7. Frank and Larry always provide professional and expert work, without any hidden charges. 100% satisfaction guarantee.

Jeremy H.

8/28/2017

I came in today to ask if they knew where I could find a part I needed. Not only was the staff friendly and attentive they got me what I thought I needed. After I got home and discovered my fix didn't work I emailed BHI and scheduled a service call. Because of the great experience and kindness they showed me when I went in they have earned my business from now on. I sincerely value customer service and these guys are top notch! Also they called me back within minutes to schedule an appt.
**UPDATE**-The guys from BHI came and had it diagnosed/fixed and gave me tips about how to keep my unit running for maximum efficiency. Again I can't stress enough how straight forward, polite and competent they were. They were also right on time! From the owners to the office staff to the technicians I sincerely don't think you can do better then BHI for your heating and plumbing needs!

Travers B.

4/16/2018

Great plumbing, heating and air conditioning company! They did a great job at my house moving my a/c unit. They are trustworthy, dependable, well presented, and on time! I truly felt like my job was priority one for them and that they wouldn't stop short of anything else! I would 100% recommend them.

Jaquelin G.

6/30/2021

Its so difficult to find good companies out there who are knowledgeable and fix the problems right away. Well, thankfully thats BHI. I found them when my hot water heater busted and ruined my garage and they helped me through that problem with the insurance company without a hitch. My last 2 issues were AC related and the are so responisive and accurate. Leo has been our tech the last 2 times and we are so happy to have resolved issues within hours of our calls which usually happen late at night. The office staff is very polite, friendly and professional as well. Thank you BHI for taking care of us so well, your service is greatly appriciated.

Angela M.

07/10/2020 12:00:00 SA

With the weekend being well into 100s of course our AC decides not to work properly. (Sigh) fortunately I looked to yelp for options and sent messages to several companies at noon and BHI was the first company to respond and sent someone out at 2pm the same day! I was a bit nervous on how much this would cost but found confidence in the other reviews for this company. I'm so glad I called. First of all, Cynthia who set up the appointment was so nice and just a pleasant voice to communicate with and answered my questions thoroughly. And Leo who was sent out was amazing! He came to our house with his mask on and was so courteous and helpful. My husband and I were so pleased with his professionalism and expertise in our AC units. One of our units he was able to fix and unfortunately the other one we need to get replaced but we were so thankful for the 1 he was able to salvage and quickly repair. We will work on our 2nd unit this week! But I'm just so thankful I went with my gut and took a chance with this company. Leo and Cynthia represent you all well. We are satisfied customers who now will make sure we keep this company in mind for any repairs we may need in the future. And i will highly recommend their services to anyone. Oh and the pricing was fair. We didn't feel played , we felt for a last minute appoinment, customer service and quick repair it was well worth the cost.

Chrystal V.

09/05/2017 12:00:00 SA

I really don't like making bad reviews but I don't like being hung up on. The dispatchers or the lady who answered the phone was very nice. Even when she called me back today telling me who the tech that was coming out to my house. Anyways the tech Leo was very nasty to me on the phone Sunday and he hung up on me. Second today Leo came out to my house we were trying to explain to him the the a.c. will only run for a little bit than shut off. He said it's working that since we have an down draft unit it won't get any colder. We kept trying to explain that that is not the problem. He told us that if it shuts off call him back. This is the second time this man has came out and made us feel like we are nuts about a problem that we had. The last time Leo came out in June we had a plumbing problem. And since we put bleach down the drain like Rudy has told us to do in the past if we get a back up again until they get there to fix it. So when Leo got their the drain was cleared. He was rude back than. I've used BHI for over 5 years now and had never had an problem. I don't know what this Leo's problem with us but he needs to change his attude.

DeAnna M.

11/06/2017 12:00:00 SA

We recently had new furnace, AC and all new ducting installed at our house in Lake Arrowhead. Leo was the onsite specialist supervisor. From the moment Leo came to our house and look at our problems, needs and offered solutions and options. We were impressed. Leo and his team arrived promptly, cleaned up every evening and kept us informed as to their progress and next steps. We have had a cast of character contractors through our house in the past 30 years, mostly a frustrating experience....over budget....constantly not showing up...excuses. Well BHI and Leo and Billy are the real deal. Project done early and under budget! Yes, we would highly recommend them. And Leo is locating a cover for our AC so the winter snow that piles on our deck wont drip all over the new unit.

Cecilia A.

01/08/2021 12:00:00 SA

Extremely happy with customer service. Tech came out earlier than expected appointment which was nice. Tech looked into it and repaired it in same day.

Carla V.

03/03/2017 12:00:00 SA

Once again, the BHI guys have completed a thorough job for us, at both a reasonable price and with genuine care. This time they arranged the lines and hookup for a gas fireplace insert. The work was finished in just a few hours and the job looks so clean and polished. If you have any plumbing or air conditioning/heat problems...call BHI. Thanks to Lalo, Jason, and Rudy for a job well done!

Nerds Of T.

09/10/2019 12:00:00 SA

Stuart the manager / project coordinator scheduled us in right away for a convenient time that worked for us on Yelp! Leo and his helper tech came out, perfectly on-time and in uniform, to find out why our outside AC unit fan wasn't blowing. They both were very professional and helpful, answering all of our questions and concerns. They quickly determined the issue was a bad fan motor. After authorizing the repair, the fan motor was immediately replaced by BHI with a universal part they had on-board their truck. Within approximately one hour and $520 we had AC back on! Now that's fast, professional service!

Kirk A.

9/24/2014

This review is more about the attitude of one of their employees who pushed me out of my lane yesterday and then laughed at me in the mirror. I was on Alabama St in Redlands beside a BHI van, #104 Lic. plate # 5XVC806 ( I have a picture of it) when he just pushed his way over because his lane was ending, if I had not moved he would have hit me, then he just laughed at me in his mirror. If this is the way they act to the general public, I would never have them in my home...you cant hide stupid.

Lanie A.

9/15/2017

Totally satisfied and happy with their service and prices. I called to get an estimate and the girl who set up the appt was very friendly. We had our water heater relocated and they did a great job. This is our 3rd time calling them for 3 different jobs. They also gave us a senior discount for my mom. Very professional and courteous. Lalo was the person who came and gave us an estimate and called me back in a very timely manner (that very same night). He seemed very friendly and honest. Once they installed our water heater he explained everything he did and made sure it was done right. I totally recommend them for any plumbing job.

Kay C.

10/07/2019 12:00:00 SA

Joe and Fernando at BHI are great! We noticed a leak coming from our water heater and within a few hours we had 2 plumbing companies come to our house for quotes. The first company came, looked at our heater for less than 90 seconds and told us that we needed a new one for $2100. They left offering us a discount that could be found on their website and we said we'd give them a call.

Then Joe and Fernando came and saved us THOUSANDS of dollars and A LOT of drama. I offered what I had just heard from the previous plumber, that we needed a new water heater, however after a thorough inspection Joe and Fernando found that we didn't need a new water heater at all. The water heater working just fine, but we had a leak coming from a pipe above the water heater in the ceiling. So, not only would replacing the water heater make NO DIFFERENCE, but we'd still have to have the leak fixed. Joe and Fernando had to do quite a bit of work, but they had the broken pieces replaced and the leak fixed within a few hours.

Joe and Fernando were nice & professional. They take the time to show and explain what the issue is which is appreciated, because if I knew everything about plumbing and home repair - wouldn't I fix it myself?

I highly recommend them and while nobody wants plumbing issues, if we have any in the future we'll definitely be calling them!

Marilyn F.

09/03/2019 12:00:00 SA

These guys are the real deal! Honest and professional work. We noticed a leak coming from our ceiling from our HVAC system early Sunday morning and were TERRIFIED. Even though our system is OLD, we were not yet prepared to pay for a full system replacement. I was able to schedule everything via Yelp, Edgar and (sorry I can't remember the name of the other great employee!) were there early (called to confirm it was okay to come by early :) ), and did a really thorough inspection of the system. They explained what was wrong very clearly, showed photos, and explained the different options. By the time they left, they had cleaned up the damage, serviced our system, gave us some extra air filters to have on hand, and replaced an important part of our system to help prolong it's life. Seriously, WAY better outcome than me and my husband thought. Everything seemed very fairly priced.

Thank you guys for coming out - we are SO happy to have the peace of mind of the water cleaned up in our attic, and to have our AC back up and running, plus the confidence of knowing our archaic unit will last us a little bit longer until we can afford a replacement. As a final note, I really appreciate that these guys were really kind and did not try to hard-sale a new system to us when we were not ready for one. They were honest about what was in good shape, as well as what was in bad shape with the system, and how having a new system or certain upgrades could help with airflow and efficiency. We could not be more thrilled with the quality of service received. We'll be return customers for sure!

Niko L.

04/01/2022 12:00:00 SA

The technician was very knowledgeable, efficient, clean and gave good recommendations for our unit. We signed up for annual service and we think it will be well worth the price to maintain the unit.

William A.

11/15/2021

Justin and Jesse came out and were professional and helpful. They did a great job and at an amazing price. Definitely calling them back if I have any other issues.

Cynthia B.

7/14/2018

This morning I called BHI for service at 7:30 am because my AC was not working to it's full potential. I was greeted by an answering service that got my message over to Lalo and he called me less than 30 minutes later. AMAZING! Now, having formerly worked at a local HVAC company I knew that this company was something special because someone calling back that fast is just unheard of. It gets better. He was at my house by 9:45am. Mind blown.

Lalo was very knowledgeable and explained the in's and outs of the system and what it should and should not be doing. He didn't rush the process even though he had a full day of repairs during this heat wave. He diagnosed that my system was low on refrigerant and added a couple of pounds and now my system is up and running perfectly.

I had been dreading having to call a service company because of the task it takes to even get an appointment set like the company I had worked for but BHI is a no nonsense company.

I couldn't be happier with my service today. Thank you very much Lalo!

DeAnna M.

06/04/2018 12:00:00 SA

So this review is from service in September 2017...I finally got my YELP account straightened out...my bad not theirs anyhoo, I wanted to post a review about BHI. WE had the best experience in getting a new furnace installed and AC installed for first time. Our previous furnace was sold to us by a building contractor in 2014. yeah 3 years old. The furnace was too big for our house and vents..so it was suffocating the airflow. We had and HVAC person from our local mountain area finally come to give us consultation review and estimate. The guy failed to appear for 3 appointments and had many excuses. WE then found BHI. The remedy offered by the other HVAC person would have not solved our problem and cost over 7 thousand dollars that would have been wasted, urgh. Ultimately, we went with BHI took their advice and plan to address all our needs and wants; couldn't be happier. On time on budget, friendly and responsive. Thanks!

Beth D.

9/22/2021

Leo and his sidekick did a wonderful job today! Came out, thru the fire and smoke, and rescued us from the flood in our garage. They responded quickly and had us back on line in no time! Thank you Leo for your expertise and certious attitude!

Blessings to BHI!

Dustin W.

7/19/2022

Henley Plumbing & HVAC is a very honest and professional company. We had the terrible luck of having both of our AC's go out the same day in 100 degree weather. I contacted the company on a Saturday afternoon and by Sunday afternoon they had a tech at our house at no extra charge.

Matt was an amazing tech he worked very hard in the heat to diagnose our problem and provide solutions. He spent 2 hour testing the system and devising plans for all of our options.

From repair to full replacement he gave us all of our options and provided the pros and cons of each. At no time did I feel he was up selling us or trying to provide a solution that would just make him and company money. He truly wanted to solve our problem the best way possible.

If you need any HVAC repairs or install of a completely new system I highly recommend Henley Plumbing & Air. They are honest and will take care of you!!!

David B.

2/25/2020

Had a busted pipe under the house that was leaking. Joe Zoetemelk came out and got under the house to access what was going on. After examining the pipe Joe gave me a quote on what needed to be done to correct the problem. He was very polite and courteous. Very professional in the way everything was explained and detailed. Joe and his partner Jay came out a few days later and got to work. Within a matter of minutes they had the old pipe from under the house out. He layed the pipe out across the front yard so that I could see the damage. Joe explained the whole process of the repair and walked me through everything. Just want to say what a very professional job these gentlemen did. I would highly recommend BHI to all of my friends and family. If you need any work done give these guys a call. You won't be sorry. They have done previous work at the house and are always professional and courteous. Thanks again to Joe, Jay and the whole BHI crew. Job well done and will be using you guys again in the future.

Sylvia F.

11/17/2021

I had BHI come out twice for different plumbing matters. I was able to set up an appointment in a timely manner. They came out both times and gave me free estimates, took photos and explained the problem thoroughly. Very knowledgeable which led to completing both jobs in a time manner. I would highly recommend BHI.