Steve M.
04/09/2015 12:00:00 SA
So, I didn't want to have to write this review, because I really really wanted to like this outfit. Let me keep it as short as possible, but I fear that's not possible as I have to refute some misrepresentations and lies.
1. The initial consultation was great. GM was responsive and had well written proposals for the bathroom remodel of a tub demo and pre-fab tub/wall install. I was told they would build out the wooden carriage and ensure everything was done professionally.
2. They were patient with my indecisiveness and answered my many questions. I even considered a tile install after seeing great photos online. That's when my doubts crept in when I found out the tile person wasn't available....I'll explain why shortly. We agreed on a 2 day install upfront Monday-Tuesday.
3. Day of the install the lead contractor was late, 30 minutes, no big deal, but in hind sight, it proved very telling. The subcontractor seemed nice and went right to work. The contractor was only on site twice during the day. That's okay, I suppose, but provided he should be there at the conclusion. My doubts crept in when I asked the subcontractor if he did tile work. Yes, I can do tile work. Do you do it for this firm? Yes. So I wondered why he didn't have this guy do it? Sadly I found out later.
4. Day 1 of the install, the contractor tells me, I think we can finish in one day. Okay, great. Of course, who wouldn't be happy right? Later at 6:30p I overheard the contractor on the phone with the subcontractor - Are you still there? You've left already haven't you? At this point the subcontractor is scrambling to finish and leave by 7pm (started just after 8am working straight through). So the 2 day job became a hurried 1 day job. I can only guess the worker could not longer be committed to 2 days. The subcontractor told me in the morning he would put up tarp so we could shower that night. Obviously, plans changed and my job got rushed
5. The subcontractor left, I paid, and then we started to look more closely. There was spackle or sealant on the carpet (fine we were changing our carpet that week on Friday - not the next day). There was the same white sticky stuff on our front door, down the hall way and down each stair of our condo unit for 3 levels. Okay, not clean. Then, looking at the shower, the sealant job looked terrible. It's not something we noticed right away because it's all white on white. When I started to clean the shower I noticed it was sticky all over. The whole point of a pre-fab fiberglass shower was an easy to clean tub! It wasn't easy to clean. My wife and went into cleanup mode, with her doing the hardest work, and 3 hours later we were able to relax after 10pm. My wife was pissed.and when my wife is pissed, uh yeah, I'm not happy either.
6. They also replaced the toilet flush with a new kit. The second day it wouldn't stop running water so my wife called the contractor. He said he could come out, but never said Im sorry. When I talked to the other contractor partner, he did apologize to his credit. I told him I had fixed it so there was no need to come out. I informed him, and later by voicemail informed the lead contractor my wife was pissed off at the sloppy job. and the toilet was the final straw.
7. My wife gives her review with a 1 star. The contractor texts me after 10pm on a Friday night complaining about the review. I had no idea as my wife wrote it. Of course I support my wife and I told the contractor I was okay with the initial job, etc, but the sloppy finish left us with a bad impression. Lasting impressions matter.
8. Now the Contractor responds to my wife's review and says I was happy with the job. Now, tell me, who does this? Who in their right mind tries to pit a husband and wife against each other? That makes for terrible customer service, fortunately for us, we are a united front. Oh, and now he invents an excuse that I was having carpet installed the next day. That's 100% B.S. I said I was having it on Friday, not Tuesday which I had already blocked out on my calendar (and by invite).
The toilet started flushing twice tonight. I'll call my usual plumber (see my review). It's too bad that instead of lying, there wasn't an offer to clean up the mess. I broke my cardinal rule on this gig. When someone tells me I'm honest I'm usually suspicious and don't trust them. Don't tell me, prove it to me. Never again, I'll steer clear of anyone who has to tell me they are honest instead of proving it to me.
I wish them no ill will, but this is my opinion based on the facts. I was going to let it go, but once you lie our put false words in my mouth, I'm going to call you on it everytime. Buyer beware.