Thank you for helping us out with our hot water heater so quickly! It's not fun when the water heater starts having issues, especially in the middle of winter. We thought for sure there would be a long wait until we could get someone to come out here to take a look at it, especially with the crazy storms and all. However, thanks to Gary, we have everything back to normal. We were able to reach a real person on the first phone call, and the staff was very professional and friendly. The person who came out, Gary, was also very friendly, and he was informative with everything he was doing. He made sure we knew exactly what was wrong and what was being specifically repaired so that we could understand what we were being charged for. Everything was completed nicely and efficiently. Gary even had the area completely cleaned up after, which was great! Thank you Gary! If we need additional services in the future, we will be for sure giving this company a call again.