Description
Specialize in residential repair Water heaters All faucets / sinks / drain pipes and fittings Refrigerators / Dishwashers Toilets / Tubs & Showers Helping customers with Warranty issues, directly with the Manufacturer Professional job / Work guaranteed
HISTORY
Established in 1982.
Family owned and operated 2nd Generation business
ABOUT BUSINESS OWNER
So my parents started our company back in 1984. My mother ran the scheduling/billing side of the company, while my dad went out on the calls. Everyone loves talking to my mom on the phone, and every customer loved my dad. As of 3 years ago, he officially retired, and passed it down to myself. I've assisted him on jobs since I was 15. Ive learned invaluable techniques and skills that you can't learn in a book. I'm forever grateful for what he has taught me. So I have big shoes to fill, but since I've taken his place, I've gotten nothing but positive comments from our customers. So I'm making them proud. My parents taught me the value of being honest with the customers, and it definitely goes a long way. So I look forward to helping you with all of your plumbing needs! We really appreciate your business!
SERVICES
Sink Repair, Toilet Installation, Water Heater Installation, Bathtub & Shower Repair, Garbage Disposal Repair, Pipe Repair, Drain Installation, Sink Installation, Faucet Installation, Toilet Repair, Faucet Repair, Bathtub & Shower Installation, Pipe Installation, Water Heater Repair, Gas Line Services, Water Filter Services, ,
Reviews
Adam B.
02/09/2023 12:00:00 SA
Huge thanks to Justin for coming out last minute to fix my issue. If I could rate higher, I would.
Needed to replace an old shower cartridge that ended up breaking off into the housing when I attempted to do it myself. It was really stubborn and I tried all day with no luck. The first company I called came out and told me there was no way to get the cartridge out and that they'd need to cut into my wall and replace the entire housing. They quoted me $2,000. I called around and eventually got ahold of Justin at the last minute and he was generous enough to stop by after his last job. He was able to get the cartridge out and replace it with a new one. And it did not cost anywhere close to $2,000.
Without a doubt I will be calling him next time I need a plumber.
D G.
01/04/2023 12:00:00 SA
Five Star Plumbing gets five stars! Very quick to respond, fair prices, and great communication! We called them due to a small leak with the angle stops under the bathroom sink. Justin was able to come out same day. The angle stops and hoses were replaced quickly.
Hopefully we won't have any more plumbing needs anytime soon, but if we do, Five Star Plumbing will the plumber we will call!
Nick L.
12/11/2022 12:00:00 SA
We absolutely love Five Star Plumbing! We had a leak coming from the ceiling in our living room that started right before Thanksgiving. We called Five Star and set up an appointment for the Monday after the holiday. Woke up on the 25th to find that the leak had gotta progressively worse. Five Star was out that evening and Justin had it fixed in about ten minutes! I swear that it took him longer to talk to my in-laws than it did to fix the pipe.
Five Star was honest and did great work. We will definitely call them in the future.
Why? How? I don't understand. The most basic plumbing job...ruined. Charged me over $500 for some angle valve replacements, Five Star Plumbing didn't replace the old valve nut/ring...plumbing 101. Now I have $800 in water damage. The entire reason I wanted the valves replaced was to be proactive and prevent water damage. Welp. So much for that plan. I urge anyone that uses Five Star to very closely inspect their work for skimping.
Kris P.
05/08/2023 12:00:00 SA
Super responsive and helpful. Many friends recommended and I'm glad they did. We've had to call him to the house a few times and we've always had good service!
Peter E.
10/03/2022 12:00:00 SA
I've had really good luck finding plumbers on Yelp, but we keep moving from one side of San Diego to the other, so I've had to switch from time to time.
Now that we're settled into a place near UCSD, wanted to find a trustworthy, highly rated plumber who could move our ice maker water supply and stove gas supply valves into boxes on our kitchen wall.
Checked Yelp and decided on Five-Star. Excellent decision.
Made an appointment with Debbie last week, and Justin arrived early this afternoon as promised. Long story short, excellent work for a very reasonable price.
I have a new plumbing company for the long haul, and it's Five Star Plumbing. Justin is my new go-to.
Pat R.
05/05/2023 12:00:00 SA
Justin at Five Star Plumbing was terrific. I inquired about a small job, concerned that it was so small it might not be worth a plumber's time. Justin replied to my inquiry quickly and was able to give me a quote based on my my brief description of the job and a couple of photos. He booked the time, was punctual and most importantly, showed up at the scheduled time and did a great job, at the agreed upon price. Great guy, great experience. I'll use him again if I have any plumbing needs and would recommend him to anyone.
Justin is the best! Friendly, efficient, reasonable rates and does a fabulous job. He evaluated a bath leak and gave me good advice; later he installed a new water heater for my rental. You won't be sorry if you use him.
Liz L.
05/05/2023 12:00:00 SA
Justin was knowledgeable, honest & personable. Appreciate the fast response and quick service!!! I will definitely use him again and recommend him to others.
Liz L
Clairemont area
Five stars for Five Star Plumbing! We were in a bind with a leak in our kitchen sink, I called and Justin was able to come out within a couple of hours. He also installed a garbage disposal for us all within an hour! Pricing was reasonable and Justin was very efficient & reliable - highly recommend & we will definitely be using him for our future plumbing needs. Thanks so much Justin!!!
Courtney O.
08/05/2022 12:00:00 SA
When it comes to the home maintenance industry, it can easily feel like everyone is out to get you. But Five Star Plumbing is a refreshing breath of honesty and hard work in a sea of scammers.
Our shower was leaking and we asked Bill Howe for a quote. They sent a tech who took one look at it unscrewed and told us it'd be $1700. On top of that, his dirty shoes stained our bath mats, but maybe that's just me being resentful. We knew that $1700 was absurd to fix the leak, so we took to Yelp for a better option.
Clearly, Justin has a ton of great reviews and they are well deserved. When we messaged for a quote, we got honest answers! If we did need to replace the valve, it could cost around $650-850 but if it was just the cartridge, which was most likely the culprit, it'd be closer to $200.
Justin arrived and it wasn't easy to get in there. But unlike the lazy tech who took one look at our shower and immediately said, replace the whole thing, Justin used some elbow grease (and a blow torch) to get in and replace the cartridge. Leaky shower be gone.
We are so glad to now know a reliable and trustworthy plumber to help us with the joys of homeownership.
Oscar M.
04/11/2023 12:00:00 SA
Easter Sunday morning, my wife yells out to me, water is COLD! We are prepping/cleaning for Easter Brunch at our home later in the day. I go to the Google/YouTube to check how to's and 45 minutes later no luck. I check my contacts for plumbers and find Five Star plumbing. I call and speak with Justin. Monday (next day) afternoon he arrives to our home. About an HOUR later, we have a new water heater working and heating water. You might find a good plumber, not a better person. He came to our house after a long day of appointments (5:15PM). Remember to appreciate honest, capable and kind people like this. He is a person you would want your child to grow up to be. Thanks for the service!
Justin came to our home on very short notice in 92117, diagnosed the problem, fixed it and left. Our tenants commented on how nice he was. Accepted payments through Zelle. Keep up the good work Justin and Five Star Plumbing because that i what you are getting, Five Stars!
Louis M.
02/02/2023 12:00:00 SA
Replaced a tub diverter. Helped solve a toilet flushing problem. Super easy to get a quote and an appointment scheduled right through Yelp. Definitely recommend for busy people who don't have a lot of free time like myself. Ask for a quote, get great service, and then you're all done!
Joe S.
04/10/2023 12:00:00 SA
Very responsive and reasonably priced. Right on time too is always appreciated. Would definitely use again if needed!
Christie M.
10/10/2022 12:00:00 SA
I worked with Five Star Plumbing to get my bathroom faucet replaced. I reached out via Yelp to get a quote and got a response right away. Justin and Debby were very professional and quick throughout the entire process from obtaining a quote, scheduling, and completing the job. I'd recommend them to anybody looking for a plumber.
Lila H.
01/10/2023 12:00:00 SA
I reached out to Five Star Plumbing to help with a clogged kitchen drain. They responded immediately and referred me to Anthony Carlson, their best drain guy-- Anthony was great! He gave me a very reasonable price quote over the phone (clarifying that he would only charge if he was able to unclog it) and was able to come within a few hours. He arrived promptly and was very considerate in keeping the work space clean, he was honest in communication about pricing and explained what he was doing every step of the way. The job ended up being easier than he anticipated and he adjusted the pricing accordingly. I was ready to pay the full quoted price but he refused to accept it. He said the job didn't warrant that amount -- he really made my day! I can't recommend him more!
Phong C.
01/08/2023 12:00:00 SA
Our main line was backed up the night before. We called on a Sunday and even though they were closed, Justin still picked up and referred us to another contact who we used and had a positive experience with. Thank you for being so responsive and helpful!
M M.
02/08/2023 12:00:00 SA
Super awesome, great communication, fair prices. Will 100% use again and recommend to others.
Anne B.
04/11/2023 12:00:00 SA
Justin arrived on time, was knowledgeable and he's just a really nice, honest guy. He fixed my leaking kitchen sink and checked my noisy toilet. It's always a little scary trying a new business, but hiring Justin was a great decision. I will definitely call Justin (Five Star Plumbing) again for all my plumbing issues.
Justin just plumbed the water line to my freezer so my ice maker could be used. Setting up the appointment was super easy and he showed up on time and got it done in less than 30 minutes for a fair price. It turned out my ice maker was broken after years of non-use but I reached out to Justin in the meantime to make sure there was no chance anything was missed in the plumbing. He offered to come by and check everything with his work as well as the freezer. It turned out, as expected, the issue was with the ice maker itself but I really appreciated his concern and offer to come by to look at it. Hire without hesitation!
They live up to their name! Competitive pricing, excellent communication, highly responsive, and overall very easy to work with. As honest as they come. Highly recommend!
Marilyn S.
04/02/2023 12:00:00 SA
Thank you Justin, one thing in our life, our need for a new Kitchen faucet, got quickly and inexpensively taken care of by you! You quoted us a price and that is what it was, even though you had to make an extra trip to Home Depot for a part. You showed up when expected and got it done very timely. Whenever we need further plumbing work you are the one we definitely will call! And I forgot to mention, all looks good and we are not having any issues with the new installed fixture. Yeah 5 Star Plumbing, glad to have found you!
Tom N.
03/02/2023 12:00:00 SA
Justin is great...i have been looking for a good reliable plumber for a long time, he is great. He is fast, efficient, and priced appropriately. He fixed a leaky valve when I replaced my washer and dryer. He was in and out within an hour, and replaced the valve on my gas line while the water was draining. All in all awesome work
Justin is hands down the best plumber in San Diego. Not just because of his excellent work, but his reliability and kindness towards his customers is what really sets him apart from other companies. My wife and I remodeled our entire house in Clairemont and Justin really came through and met all of our needs. Five Star All Around!!
I didn't receive direct service for my issue from this business but the owner Justin was extremely responsive and recommended someone who could address my issue for an exceptional rate. His honesty, professionalism, and correspondence was greatly appreciated! Thank you Justin for taking time to help me and continue to support small local business!
I don't usually write reviews, but just had to do this one. If I could give 10 stars I would. Five Star Plumbing is amazing! I manage several rental properties and recently was in desperate need for plumber. I found him based on other reviews on Yelp and I can't thank the others for the helpful reviews and to Justin for living up to them. He is quick and fair and knows his stuff. I will recommend him to all of my clients and will use him for every property I manage when a plumbing issue arises.
Susan K.
10/04/2022 12:00:00 SA
Very honest and knowledgable - we will be going to them for all future plumbing requests. We had issues with our garbage disposal in the sink, and they walked us through potential issues and how to resolve it for free, and referred us to Anthony Carlson to help with drainage issues. Other plumbing services were quoting us $300-400 to fix the garbage disposal issue.
After my horrible experience from 'GREeDY dependable plumbing' I called Justin FIVE STAR PLUMBING and ask for a quote for a shower cartridge replacement, he gave me a quote of $150 without the part and $100 if I buy the part! He delivered and get the job done WITHOUT any upsell! i do not write reviews on good experiences but FIVE STAR plumbing is an EXCEPTION!! Very happy customer!!
Sent out some requests for a quote for what seemed like a simple fix job (toilet anchor bolts / wax ring issue). Justin gave the quickest reply, and also the only one to actually look at my included picture, and then diagnose, solution, and quote my request.
Price was fair and we scheduled soon after, and the actual repair was altogether easy and painless. Would recommend and use again for future repairs or work.
Your plumber search is over. Five Star Plumbing is all 5 stars and more. If they serve your area and if they have the time for your project, go ahead and schedule your appointment. Their service, professionalism, know-how and overall value is very hard to come by anywhere else. I have dealt with various plumbing issues with my house over the years with different plumbers, but from now on, I will only call on Five Star Plumbing for help.
Great service, quality work. They don't take advantage of you and are very fair and reasonable on the prices. Would recommend to anyone who needs plumbing repair or hot water heater replaced. Used them for that on a previous bad water heater.
Very responsive, polite, honest and professional. I will definitely use them for any future plumbing needs.
Highly recommend this company! They help me troubleshoot what was wrong with the new faucet I got installed and it worked perfect! Reliable, honest and fair price. I saved this company on my phone just in case I need their assistance again. I would hire them again in the future. Thank you for helping me out:)
Kristin H.
01/09/2023 12:00:00 SA
Responsive, upfront about pricing and very fair compared to competitor quotes I got. Replaced a cartridge in our shower handle. Will be our go-to plumber in the future.
I had a couple of minor, non-urgent plumbing issues. Justin was able to come out in a couple of hours to complete the jobs. Justin was a knowledgable and hardworking plumber. Would recommend.
Dana V.
01/11/2023 12:00:00 SA
My husband already posted a positive review for Five Star Plumbing, especially for Justin and Anthony. Words can not describe how grateful we are to their expertise and customer service. It is hard to find a company that you can trust nowadays, especially when it comes to plumbing issues. I highly recommend them for their expertise and over and above customer service without overcharging you for their exceptional service.
We have used Five Star Plumbing a few times and will continue to. They are friendly, reliable and trustworthy!
Joanna H.
09/01/2022 12:00:00 SA
You could not interact with a nicer company! Debbie who answers the calls is so kind and talked me through lots of troubleshooting prior to sending Justin out to investigate our mystery kitchen drain smell. Justin checked through numerous possibilities and even told me how to replace our disposal ourselves prior trying to more drastic measures. More than a half hour of his time and he told me I owed nothing! Will definitely call Five Star with any future plumbing needs.
During the estimate, this guy told me how to fix my own problems for like $7.
When it seems like the whole world is trying to rip you off, it's nice to run into an honest person.
I'll definitely call back next time I need a plumber.
Thien N.
08/04/2022 12:00:00 SA
Didn't hire the company due to being out of the area of service. But they have the time to reach out to us to recommend us look into the project before hiring. That is great customer service. Thank you!
Janelle S.
08/02/2022 12:00:00 SA
Justin is awesome! I have used 5 Star Plumbing for years. Very quick and efficient. He is honest and lets you know what needs to be done. Very professional. Highly recommend giving 5 Star Plumbing a try!
I had a slab leak that I wanted to bypass with a new hot water line overhead. Talked to my insurance and several other plumbers who wanted to steer me into opening up the slab in my living room and fixing 1970's pipe.
Justin was able to come by on short notice, close the leaking line, and got what I was trying to accomplish... no expensive upsell. He was able to schedule a full repair a day or two later and did a great job. He's responsive, on time and upfront with very reasonable pricing.
Once again Justin and Debbie have done a stellar job at providing San Diego reliable and friendly plumbing services.
I sprung a slow leak from one of my abandoned spigots in the kitchen where my washing machine used to reside. Debbie scheduled me ASAP, moved me up when someone else canceled, and Justin called today to see if he could come an hour early. Love that!
He capped off the old spigots by welding them (not using those unreliable sharkbite pressure fittings). He kept everything behind the drywall so it looks clean in my kitchen and he removed all of the old/ugly exposed gas pipe to where the dryer used to be. Justin also removed the exposed ABS drain line.
He is smart, friendly, efficient, loves his work and was really nice to our dachshund (Bentley).
Thank you Five Star Plumbing!
Had various issues from an older home and some subpar work of another plumber. Justin communicated well, was timely, knowledgeable and friendly. Other plumbers were stumped but took the time to come up with a solution. Definitely recommend 5 star plumbing.
It was discovered that the leak was minor but all pipes and associated parts were checked anyway. I found Five Star Plumbing very friendly, knowledgeable, fair, and accommodating. I would use them anytime without a second thought. I can't say thank you enough.
Justin replaced a water pressure regulator to my house quickly and cleanly. He explained everything after finishing the job and gave information on servicing the regulator myself if desired. Would recommend five star plumbing for your plumbing needs.
As the name of the company states, 5 star is what Justin deserves. From start to finish, 5 stars across the board. Great responsiveness on yelp, very upfront with pricing. Punctual and friendly. Took care of multiple shut-off valves and leaky faucets for me and didn't try to upsell or recommend unnecessary work. I received quotes and free estimates from a couple of other plumbers and the work suggested was more than 6-7x higher than what I ended up paying with Five Star (sure they would do more work but was complete change-out of 2 entire faucets necessary?).
Thanks for the great service! I'm happy to support this family business!
Thought one thing was wrong with my toilet, turned out it was just some loose bolts. Didn't charge the whole price since materials weren't needed! Will cal again if I need them!
Matt E.
03/12/2022 12:00:00 SA
Justin was responsive, he came the next day, price was very competitive, his work was quality and it was quick. I highly recommend..and I've worked with many plumbers.
We definitely give them the full 5 stars (or more).
We recently had our water heater break and needed a new one. Justin came out that day to take a look and his mom kindly cleared out his schedule for the next morning. He came in early and fixed it up with no problems.
We really appreciate his willingness to come out and take care of it so quickly and efficiently. One thing he did at the end was he went to Home Depot with us to return our old one since it still was covered under warranty. He took charge and explained it to the Home Depot employee and we were able to get a big chunk of our money back. We were really impressed with this special service!
Excellent communication, fair and honest pricing and incredible attention to detail!! I'm a DIYer but did not have the time to replace a Moen shower catridge at my apartment. Requested a few quotes on yelp and promptly received an estimate from Justin which was extremely fair and reasonable. Surprisingly other companies on Yelp recommended and quoted me for the replacement of the entire valve unit at a cost of 3 - 4x the price of a catridge replacement.
We exchanged several messages on the details of the building water shutoff and scheduled an appointment. Justin was on time and quickly replaced the catridge despite me providing the wrong cartridge. He went out and got the correct catridge and promptly replaced it. Justin noticed that the existing brass handle was too heavy resulting in the handle moving and not staying in the desired position so he replaced the handle with a lighter one. Great attention to detail!!
Debbie who manages the appointments and invoicing was also fantastic and a pleasure to work with.
I recommend Five Star Plumbing and will be using them again in the near future.
Had a chance to use them again to install a Moen Flo smart shutoff as well as replace a hose bibb and install a new gas shutoff. All the work was done really well. Beautiful solder joints. Once again, Justin and Debbie blew us away. Price was great as always and Justin even helped us diagnose a leak on the city side of our water meter that the city is now going to fix. Awesome!
Graeme W.
04/10/2022 12:00:00 SA
Justin is a great plumber. He switched out my kitchen faucet and attached a water filter and cut the now redundant water line that ran under the floor so it wouldn't leak in future. He arrived on time, got straight to work, and was finished within the hour and charged less on account of it. I will definitely book Five Star Plumbing again.
Jeff C.
05/09/2022 12:00:00 SA
Nice lady on the phone but:
Devon's going to take a pass. He's kind of big and doesn't like to work in crawl spaces.
Only one guy and he doesn't want to do it.
Sheesh
These are literal angels. They came out at 8pm within an hours notice and fixed our bath faucet at a very reasonable price. Will definitely be using them again!
Justin was very efficient, get the job done fast and with quality, we had Justin help us replace a leaking bathroom faucet and a broken food processor, a really reasonable price compared to some other vendors we talked to. Will definitely reach out to them again for any future plumbing issues. Highly recommended.
I found Five Star Plumbing on a Yelp search and so happy I went with them. I requested a quote/appt and within 20 mins Debbie (Justin's mom) replied to me with an appointment date that worked with my work schedule. She gave me her cell phone so I could text her photos of the kitchen faucet we needed to replace. Justin showed up on time for the appointment. He was very polite, nice and fixed everything including two toilets (one needed to be reset/resealed, the other the filler valve needed to be replaced), installed a new shower head in my shower, and installed the kitchen faucet. He was done with everything in an hour, it was very impressive. I would 100% recommend Five Star Plumbing. Thank you Justin/Debbie!
Five star plumbing is amazing. Debbie spent so much time on the phone with me just trouble shooting and advising. When they came out to our home to fix the issue, it turned out the original water heater manufacturer sent the wrong part. Five Star didn't charge us for that visit and kept helping us through the process. At the end they helped us get the correct supplies and parts, fit us in their schedule and had hot water running before the weekend. Their integrity is rare. Thank you guys!!!
Had to replace some angle stops and had some issues with the dishwasher. Justin's gave a reasonable quote and came over and knocked out the job quickly. You can tell he's a pro. I'd recommend this guy any day.
The kitchen in my house has double-sinks and they share a one handle faucet with pullup sprayer. My problem was that the faucet handle was broken after 14 years of use. I was asking for help to either repair the faucet handle or replace the faucet if the handle cannot be repaired. Justin and his mom told me that the faucet was still covered under warranty even after 14 years of use. They helped me to identify the manufacturer and gave me the manufacturer's support phone number. Calling the phone number, I got the free parts for the faucet handle from the manufacturer. I would like to recommend Five Star Plumbing to anyone who needs plumbing work done.
Justin was very helpful from the get-go, super responsive and professional. The service itself was excellent and I will absolutely call him again if I need additional work. Highly recommended.
Honestly just one of the best and most respectable companies in town. Debbie is so sweet and gets right back to you. They're awesome at over-communicating and being respectful of your time. Justin knows his stuff and is honest and fair with his pricing. I don't even bother calling another company.
Always call Justin at 5 Star Plumbing. He just replaced the old, rumbling water heater in our new home with a high tech, energy efficient one for an amazingly affordable price. He doesn't charge you to walk in the door like other companies. He's fast, efficient, extremely knowledgeable, and a super nice guy. His mom Debbie handles the appointments so it's a true family run San Diego business.
Kelly C.
11/02/2020 12:00:00 SA
Simply the best customer service! I called on a Monday morning and spoke to a very lovely lady named Debbie. I explained that we have been having recurring issues with our downstairs toilet.
Just 2 weeks prior, we had another plumbing service that is here on Yelp and has significant 5 star reviews visit our house to fix the same toilet. The customer service was less than stellar, a hefty price tag and less than 2 weeks later, we are back to the same issue.
I explained the background to Debbie and she was very empathetic. She had her son, Justin, reach out to me within minutes. He made sure to make time in his schedule to fit us in at the end of the day. In addition, he was helping us with additional issues (contractor lost the bolts for the toilet seat and we've been waiting 2 months for the replacement) and Justin even called our toilet manufacturer and waited on the phone with them for 15 minutes to find out the best way to procure the specialized bolts. Talk about customer service!
Justin let us know when he was on his way and fixed our issue in no time. He also let us know if we have any more issues with the toilet to let him know and he'd come out to check it out. He was friendly, efficient and has made a lifetime customer out of us! We have found our go to plumbing service!
Mission accomplished. Thank you for all the recommendations from Next Door. We went with Five Star Plumbing. They earned their sixth star. I highly recommend them. They are a family owned company. It was the son Justin that did the work. I told him they give the best guarantee...if it aint done right I'll call the owner...your mother.
Had a leaky laundry machine and needed someone I could trust to check it out....this was exactly what I needed and such a relief to get done quickly and at a reasonable price. Thank you!!
We were pleased with the entire interaction with Five Star Plumbing. Both Debbie and Justin were very clear and efficient with their communications with us. We had a water heater replaced. Justin showed up on time, He was courteous, neat and even made another small plumbing repair while he was here. Reasonable price. Great company. Highly recommended.
Minh T.
09/02/2020 12:00:00 SA
I called five star plumbing requests a quote for replacing water line from city water meters to my house. The lady answers my call (Debbie) . I explains to her that I need to replace my water line to prevent future leaks or breaks over the time but to my surprise she said you don't need to replace your waters line because in my 30 year experience I did not see any thing like that happened only leak or break at water meter but I will send my son come to your house to see and talk to you. Thanks
Sept 01 the owner son comes and talks to me, he said same as his mom said: You don't need new water line then he give me a quote if its need to be fix when it brake He will do it anytime with no extra charge. Thank you
Had a small leak outside. Got a very quick response and was told they would try their best to come at the end of the day. Got a call 30 minutes later confirming they would be here. the prices was much less than I expected because it only took 15 minutes to fix. Great family run business
Can't recommend highly enough. Was considerate about healthful precautions, worked fast and took the debris / leftover trash from the work with him. Very professional; done 2 jobs for me. In fact, Debbie even helped with contacting the manufacturer of two slow flowing faucets and got them to send replacements - even though they were purchased / installed by a different company. Best plumber in San Diego - wish had someone like that when lived in NorCal.
Mike L.
10/01/2020 12:00:00 SA
I noticed a leak in my interior walls (between the bath and the living room). Called my favorite plumber (5 Star Plumbing) to look at the issue. After he opened the drywall he narrowed the problem down to the drain vent. He checked the attic then the roof and found the problem: the vent on the roof had dried out the caulking around the vent and opened a crack for the water to enter the house. Justin said it would be an easy fix for me to handle but he couldn't fix it (due to insurance rules), I looked on yelp for someone to fix it and called Adail Bastos Roofing, who fixed the problem in very little time. (have review on the roofer here as well.)
I have a gas line (black iron pipe) in the attic and it was in the way of where the bathe vent had to be placed. I had received 6 estimates (all from the big local pluming companies) prior to this one. One included a cheesy flex pipe . And they all ranged in price from $500 (the cheesy flex pipe) to close to $2000. I called Justin who came out and gave me a free estimate $300.00!! ...to do it the RIGHT way. He had me call Debbie to schedule. It took a while to book them, but when he finally came out BAM! Done! Beautiful work on the Cheap! I would Highly recommend!!
Henrique R.
07/08/2022 12:00:00 SA
I can count on one hand the number of reviews I've written. They've all been either comically bad or extraordinarily good experiences. Here's another one, and thankfully, on the extraordinarily good side. I recently bough a new house and my jaw dropped when I got my first water bill. Quickly realized I had a leak. Called 5 Star and Debbie was super friendly and helpful. She volunteered advice on what to do or things to ask if I were to go with another company. She suggested contacting CPL to do the leak detection since 5 star doesn't do that. Once they found the slab leak, I called Debbie to come in a do the necessary fix. Justin showed up on time and got right to work. A few hours later the problem was solved. I usually don't like surprises on my bills, but this time was different. At the end, Justin said that it was less work than they had initially quoted me for, so he charged me less than what I was initially quoted. A lot of companies would have gone with the mindset of well, this guy already agreed to pay a higher price, so let's charge him that. What else besides hard work, friendliness, and honesty can you hope for in someone you do business with? Would recommend them to any neighbor or friend. While I hope to not need plumbing service for a while, would definitely give 5 Star a call if the need arises.
Anthony D.
02/05/2022 12:00:00 SA
Giving for their responsiveness. Got back to me to schedule right away but they could not meet my timeline.
Beausoleil P.
06/10/2021 12:00:00 SA
We had a great experience with this family owned and operated company. It was a smooth process to book the appointment and the work was done quickly and efficiently. A gas line was run for us and we were charge the low end of the estimated range! Recommend.
BB B.
03/09/2022 12:00:00 SA
Justin is the plumber and his mom Debbie coordinates the jobs. I first called because a drain was clogged, and they don't do drains but recommended someone who did. Then, I had an old toilet replaced, followed by replacing a rusty sink and an old faucet. All the jobs were scheduled quickly, and Justin's work was done with care and skill. Also, the work was reasonably priced.
The guys (Justin and Debbie) handled my urgent plumbing problems in an extremely professionally and timely manner. My faucet was leaking badly a few weeks ago, and I called Five Star Plumbing for help. In less than 2 hours and with a very reasonable price, all of my plumbing headaches were gone. I strongly recommend Five Star Plumbing to you, if you have any plumbing problems. It is not easy now in this world you can find the people so honest and eager to help, like 5 Star Plumbing.
I'm really impressed with the people behind this business. I have a garbage disposal and water filter that needed work. A super nice woman answered the phone, and she actually helped give instructions on what to do to try and unclog it on the spot. I ended up scheduling a next day appointment, but I'm really impressed with how kind and friendly they are. Thank you guys!
Lidwina A.
04/08/2021 12:00:00 SA
I loved everything about this experience. The lady who answers the phone is super nice and caring. Justin (I think that's his name, tattoos?) came right on time, not a second late! He wore his mask in the house, and also took off his shoes when asked :) After having this experience with Five Star Plumbing, we are a customer for life!
Sara C.
06/04/2021 12:00:00 SA
Five Star Plumbing deserves 5 stars. Great communication, prompt responses, great workmanship, and thorough. Highly recommend Five Star Plumbing and will continue to throw all our work their way.
I dread having to find a good plumber. What I thought was a simple swap of an old fridge turned out a bigger issue upon finding out the water valve need to be replaced with a different size. Thankfully there are great plumbers in the area with Yelp showing me the way to 5 Star. I lean more toward helping local family-operated business so chose this one even though there were only a few reviews. This business is extremely responsive via the Yelp messaging. They work with you in scheduling even asking the right questions in preparation of their visit so you don't waste time. This included knowing where the water shutoff is and if you have an HOA, knowing to secure approval within an appropriate timeframe.
Justin was right on time (unlike my fridge delivery) within the earlier time window they given. Other places give you such a big window you end up stuck in the house. He was courteous to wipe his shoes and kept a clean workspace. The work took all but 20min at most, and he made sure all the water was back in and working before leaving.
The Yelp discount is excellent though the price is already most reasonable. Their office was great about payment and sent the invoice via email.
While I hope not to call a plumber again anytime soon, I know I will look to them in the future. Service and convenience is wonderful!
Family run business. Debbie (Justin's mom) answers yelp questions rapidly and accurately, very kind and considerate. Amount quoted was what I paid.
Justin was honest and on time, very knowledgeable and performed quick reliable repair (replaced faucet and angle stops).
I had a minor drip after angle stops were replaced (1 drop over the course of the day) which I thought was just due to water that may have been in the supply lines when they were reconnected. I called Debbie to make her aware of the issue, and told her it was so minor, I wanted to monitor for a few days. Debbie said leaks do not get better and she'll send Justin back out to see what needs to be done. Again, he showed up on time, simply tighten the connection a little and so far, no leaks.
Would highly recommend this plumber (and Debbie) and I wish I could find more reliable home repair people like Five-star plumbing (be aware Five-star plumbing differs from 5-star plumbing also located in San Diego).
Marilyn B.
04/10/2021 12:00:00 SA
Was so pleased with the last experience we had with Five Star Plumbing, we called them again when it was time to change the old faucets/shower heads in our other bathrooms. Prompt, clear communication with Debbie, and efficient, excellent work by Justin--all at a very fair price. What more could you want? We're loving our new showers! The water pressure is so much better! Thanks, Five Star!
Justin was knowledgeable, honest on our kitchen sink leak repair. Our previous Insinkerator food disposal machine was poorly installed by a prior owner and was leaking over time. It was so bad that the metal flanges were corroded!
Justin arrived and assessed the problem thoroughly and suggested on replacing the whole disposal due to the bad corrosion that could not be avoided. He tried at first to remove only the corroded parts but it only made matters worse if he did.
Within an hour, Justin went to our local Home Depot - purchased a new food disposal of reasonable price and installed it perfectly.
Two weeks later, sink and food disposal is working fine with no leaks.
Thanks Justin!
Justin came out to replace a cracked toilet for me. He gave me some recommendations about what to look for in my replacement toilet from Home Depot before he came over. Was in and out in under and hour. Very professional, friendly and affordable. Debbie is great as well! Definitely recommended.
Min L.
03/10/2021 12:00:00 SA
Very fast and clear communication from providing a quote, setting up an appointment and toilet replacement; this is truly a five star plumbing company. Justin was great. He replaced two toilets in less than 2 hours and he left the place very clean. He is careful and skillful, considering convenience in use and explained to me some detail for cleaning. He fixed a loose faucet in no time too. I feel like he went extra miles at a good price and wastes zero time. Very happy with this company and I am going to use them again for plumbing needs.
Denton D.
11/08/2021 12:00:00 SA
Justin went through a variety of issues with me and recommended a course of action for each that was much appreciated. He was great to work with. He was professional and knowledgeable. I highly recommend
We needed valves changed in our laundry room and bathroom. We were so glad to find Five Star Plumbing. They were so nice, easy to work with, helpful, and did not try to upsell in any. Justin came right on time and was very communicative and friendly. His rates were also much better than many other competitors. We will definitely use Five Star Plumbing for all of our future plumbing needs. Thanks Justin and Debbie!
Melissa H.
11/09/2020 12:00:00 SA
Seriously my plumbing company for life! I was trying to find an honest plumbing company and Five Star is it! Needed my water heater replaced, garbage disposal fixed, toilet resealed, and water pot filler fixed and Justin did it all for a super reasonable price. Justin does the physical work while his mom works the phone. They are a family owned biz and I would highly recommend Five Star Plumbing for all your plumbing needs...except drain cleaning...they will refer you to Anthony Carlson who is also awesome!!!
Super friendly and easy scheduling from a knowelegable person, Thank you!!
FINALLY.... an honest, competent plumber! Thank you Justin.
Justin came in after two other plumbers could not find the problem and one who tried to rip me off with a bogus diagnosis.
Justin found both issues and corrected them on the spot. Price was more than fair, he is my new go to guy for all my plumbing.
Thank you!
They definitely live up to their name! Fast, smooth, easy communications to get a quote and visit scheduled followed by pleasant, excellent service. Made a semi-stressful time so much better! Many thanks to Justin and Team Five Star!
Manase M.
03/03/2021 12:00:00 SA
Justin is a true professional. He fixed four different plumbing issues at my home in a bathroom, laundry area, and garden. I inspected and tested each and they were perfect. Five Star is a fitting name for Justin's outstanding work!
Justin installed two new toilets for me and did a great job. There were a couple of hiccups along the way and I was really impressed with the way that he explained things to me and then figured out the best solution. I was on the fence about trying to install them myself and now I am extremely glad that I went with a professional, given the unforeseen issues.
Scheduling was easy as talking to Debbie was a blast. Great family run business and great service - I would definitely recommend them!
Quick service and great quality! Justin was very easy to work with and I would highly recommend his business for any of your plumbing needs. He arrived on time, wearing a mask, and was nice enough to answer all my questions. Thank you!!
After looking around for a good plumber we decided to contact Five Star Plumbing to replace two toilets. We like the fact that this is a family owned business.
We were very impressed by the quick response and accurate quote. Justin came out and not only did an excellent job but also charged less than the other companies.
Justin and Debbie are great professionals, and I would highly recommend their business for any of your plumbing needs. Everything was smooth from scheduling to field work. Thanks a ton!!
Sparr G.
07/12/2019 12:00:00 SA
Amazing service!
Justin was able to fit us in the same day we called. He fixed the leak quickly.
Punctual, Courteous and Great Rates.
You won't be disappointed!!
I called Five Star Plumbing for a second opinion and a free quote. Justin quickly diagnosed the source of a leak from a water heater tank that was still under warranty, and spared me from being scammed into buying extra repair services from the other company. I trust and value Justin's professional opinion over any other!
Pam F.
08/11/2021 12:00:00 SA
Debbie and Justin were fantastic. I had the best experience with them, and would highly recommend them. Debbie was a great communicator, and Justin was on time, efficient, and so knowledgeable. We are so happy with this family company!!!
Julia O.
07/08/2021 12:00:00 SA
Fantastic service! A family business whose name says it all. Justin was so helpful and really went above and beyond for us. Thanks, Justin! He was able to fix a bunch of things we'd had trouble repairing in the past. He is knowledgeable, professional, and dedicated. When our kitchen faucet couldn't be repaired because of too much mineral build up, he recommended a great new one and came out a little while later to install. We are so happy with all of the work he did. Debbie was great also - gave some good advice and very accommodating with scheduling. Thank you Five Star Plumbing. Definitely recommended.
We found Five Star Plumbing about a year ago and will never use another plumber again. I called three days before Christmas with a dysfunctional shower and they came out the next day! Friendly, fair, honest, hard working, and reliable.. everything you look for in a contractor. Client for life!
Five Star Plumbing is the best Plumbing service hands down! I have been using them for years. Quick, fast, clean & most important honest & upfront pricing. From minor clogged drains, to completely new copper pipe & PVC sewer system installed. Five Star has handled all my Plumbing problems/ needs over the years.
At about 4:30pm I got home from taking the kids for a walk and my wife told me she thought the main line was clogged because the toilets had backed up and there was poop in the tub.
By 7:30pm (and this is on a friday) I was all set thanks to Five Star. They responded to my quote request within minutes and sent Anthony Carlson straight over. Before he came Anthony gave me a quote. And after he snaked the main line and got rid of the clog, he ran a camera up to check everything out. And when he was done what he asked for was what he quoted.
I am extremely happy.
Five star plumbing was five star service. Justin returned my call and came same day to repair a broken garbage disposal and drain a tub. He came with a mask and excellent service. During these times it's harder to reach out for good service but this family owned company will be my go-to from now on. Thank you!
Amanda H.
09/01/2021 12:00:00 SA
Discovered a leaking pipe in a tiny, very hard to access corner of our attic. Called Five Star, and though Justin wasn't available, Debbie sent John, his uncle, who crawled up in our very tiny attic, found the leak and had it fixed in an hour! The water had pooled destroying insulation and some ceiling drywall, which he's going to come back to fix for a very reasonable estimate. Here quickly, worked quickly, and at a very reasonable price! They are my go-to plumbers, now!
Justin was amazing! Responsive and made time to come out the next day. Replaced my faucet quickly and even offered recommendations. Will definitely call Justin again for any plumbing needs! Thank you!
Friendly and efficient, my new favorite plumbers! I called because Lowe's wouldn't install our new washer because the taps behind it were leaky. Justin arrived the next day after my call and quickly replaced both taps with shiny new ones. He also looked at a leak under my kitchen sink and replaced a washer to fix it.
So my kitchen sink sprung a leak and I thought it can wait until tomorrow. But then my friends called about 3 pm and said let's go to AZ in the morning. I'm going What? I can't leave until this is taken care of or I'll come back to a flooded kitchen! I called Debbie and explained the situation and she said she would do her best to get Justin out that day if possible. Dude showed up after 5 pm to fix my leak. Great guy. He took care of it at such a reasonable price I gave him a $20 tip just because of the wonderful and prompt service. They are my go to people now! You won't regret calling them.
Definitely would recommend this company from my experience with them this morning. I called because we had water gushing out of a corner of our front yard. I wasn't home and neither my wife nor I are very handy. I called looking for a plumber and even though they weren't available to come out today the owner's Mom, who called me back, gave me some very useful advice and really tried to help me take care of the issue without having to over pay someone.
Julia O.
07/08/2021 12:00:00 SA
Fantastic service! A family business whose name says it all. Justin was so helpful and really went above and beyond for us. Thanks, Justin! He was able to fix a bunch of things we'd had trouble repairing in the past. He is knowledgeable, professional, and dedicated. When our kitchen faucet couldn't be repaired because of too much mineral build up, he recommended a great new one and came out a little while later to install. We are so happy with all of the work he did. Debbie was great also - gave some good advice and very accommodating with scheduling. Thank you Five Star Plumbing. Definitely recommended.
We found Five Star Plumbing about a year ago and will never use another plumber again. I called three days before Christmas with a dysfunctional shower and they came out the next day! Friendly, fair, honest, hard working, and reliable.. everything you look for in a contractor. Client for life!
Five Star Plumbing is the best Plumbing service hands down! I have been using them for years. Quick, fast, clean & most important honest & upfront pricing. From minor clogged drains, to completely new copper pipe & PVC sewer system installed. Five Star has handled all my Plumbing problems/ needs over the years.
At about 4:30pm I got home from taking the kids for a walk and my wife told me she thought the main line was clogged because the toilets had backed up and there was poop in the tub.
By 7:30pm (and this is on a friday) I was all set thanks to Five Star. They responded to my quote request within minutes and sent Anthony Carlson straight over. Before he came Anthony gave me a quote. And after he snaked the main line and got rid of the clog, he ran a camera up to check everything out. And when he was done what he asked for was what he quoted.
I am extremely happy.
Five star plumbing was five star service. Justin returned my call and came same day to repair a broken garbage disposal and drain a tub. He came with a mask and excellent service. During these times it's harder to reach out for good service but this family owned company will be my go-to from now on. Thank you!
Amanda H.
09/01/2021 12:00:00 SA
Discovered a leaking pipe in a tiny, very hard to access corner of our attic. Called Five Star, and though Justin wasn't available, Debbie sent John, his uncle, who crawled up in our very tiny attic, found the leak and had it fixed in an hour! The water had pooled destroying insulation and some ceiling drywall, which he's going to come back to fix for a very reasonable estimate. Here quickly, worked quickly, and at a very reasonable price! They are my go-to plumbers, now!
Justin was amazing! Responsive and made time to come out the next day. Replaced my faucet quickly and even offered recommendations. Will definitely call Justin again for any plumbing needs! Thank you!
Friendly and efficient, my new favorite plumbers! I called because Lowe's wouldn't install our new washer because the taps behind it were leaky. Justin arrived the next day after my call and quickly replaced both taps with shiny new ones. He also looked at a leak under my kitchen sink and replaced a washer to fix it.
So my kitchen sink sprung a leak and I thought it can wait until tomorrow. But then my friends called about 3 pm and said let's go to AZ in the morning. I'm going What? I can't leave until this is taken care of or I'll come back to a flooded kitchen! I called Debbie and explained the situation and she said she would do her best to get Justin out that day if possible. Dude showed up after 5 pm to fix my leak. Great guy. He took care of it at such a reasonable price I gave him a $20 tip just because of the wonderful and prompt service. They are my go to people now! You won't regret calling them.
Definitely would recommend this company from my experience with them this morning. I called because we had water gushing out of a corner of our front yard. I wasn't home and neither my wife nor I are very handy. I called looking for a plumber and even though they weren't available to come out today the owner's Mom, who called me back, gave me some very useful advice and really tried to help me take care of the issue without having to over pay someone.
Great service and fair prices. I had 5 Star install some toilets, faucets, and drains. They performed the work in a timely manner and the price was LESS than the original quote.
Additionally, I recently completed an entire home remodel and noticed that there were water marks showing up on my newly installed drywall. I called 5 Star and they came by my home within 30 minutes and were able to quickly diagnose the problem. The issue stemmed from faulty water pipes installed by a contractor hired to remodel our master bath. I did not use 5 Star to fix the pipes as I had the original contractor come back to repair their own mistakes, but more importantly 5 Star was there when I needed them and helped diagnose the issue at no cost. Justin and Debbie are a pleasure to work with and I will continue to use 5 Star in the future.
Monique F.
12/09/2019 12:00:00 SA
Outstanding service! They were prompt and professional and so kind and understanding. My mother contacted Five Star plumbing for three separate emergency plumbing issues. Every time we called there was a kind and understanding professional on the other end of the phone guiding us through some simple steps until our plumber arrived. Thank you Five Star plumbing
Debbie and Justin were great when I had a broken shower faucet. Excellent communication, service and fairly priced. Highly recommend!
Mark B.
07/12/2020 12:00:00 SA
I had a new valve to install for some replacement shower trim and called a variety of companies before I talked to Justin's mom Debbie.
This is terrific down to earth old style family business that is a pleasure to work with. Debbie estimated the price over the phone Justin came out, viewed the work necessary and took care of business with a very fair price. No fuss no muss. (Debbie the work was done a few weeks ago...I sent Justin back with some garden goodies for you and just got time to do a review...)a
When I can get back to travelling for work and if there is a problem when I am away from home I'll have my wife call you all at Five Star-Very good vibes
Debbie answered my call this morning about 8:30a (on a Monday) after I got told by 6 other plumbers that they didn't have anyone available. John and Steve came out about 3 (earliest they could make it), and were done replacing the cartridge in our new Moen faucet inside an hour (even had to run and get a new part). Super friendly and professional, will call 5 star again, thanks folks!!
KG
Mira Mesa
Diane M.
02/01/2021 12:00:00 SA
Justin was extremely professional, punctual and courteous. Excellent workmanship. I will most definitely call Justin again!!
What can I said Justin and his family were great . He was smart , honest and knew what he was doing. I will use them again for sure .
Had a toilet overflow and flood my house!
I needed advise and Debbie was so helpful and honest! She was the second plumbing company I call based on a referral! They were half the price of the first and came out the next day! I chose to get a new toilet and Justin picked it up for me at Home Depot will call! What a nice man he was! He installed in fast and even helped carry rugs out that needed to be cleaned! 5 Star Plumbing is a perfect example of small businesses that make America Great! Also one of the few examples of a honest trade just doing the best for the customer! I can't thank them enough!
i p.
11/02/2020 12:00:00 SA
If the 5 Star Plumbing decide to change their name to 6 Star Plumbing I would be the first one to support it.
Over the weekend, I got a small but unusually infrequent leak under my built-in refrigerator. On Sunday afternoon, I tried to call several plumbers in the area, but most of the shops were closed and no answer, or others were already booked for the week. The 5 Star Plumbing, even officially closed on weekends, responded to my call promptly. After discussing the issue, I agreed that the issue was not absolutely time critical and I could wait until Monday for someone to come to fix it. On Monday, Justin arrived on time, pulled out a heavy beast of the refrigerator out of the cabinets, checked all the connections and replaced the supply tubing, which was most likely causing the leak. Absolutely professional and clean work!
Justin was dressed professionally and he was wearing the mask all the time. His attitude was professional and friendly. He also advised me what to monitor for a potential future leak that could be part of the fridge rather than the water supply tubing fault. The pricing for 2-hour work was very reasonable.
I highly recommend the 5 Star Plumbing.
_i
Scheduled Five Star Plumbing to assist with a minor kitchen sink issue I was having. I had initially called one of the large, local plumbing outfits to diagnose the issue. They quoted me over $600 which would have involved unnecessarily replacing several parts/valves/hoses and the labor to install it. Justin came by and had the issue resolved in 20 minutes with no replacement parts, and at a fraction of the cost. Thank you Justin and Five Star Plumbing! I will definitely call and recommend for any plumbing needs in the future.
Five star is the appropriate name for this business as they are truly Five Star. Debbie who answered the phone was fantastic. Such a great attitude. Not only did she book my appt., but she also gave me some tips on how to fix my garbage disposal. When Justin arrived he was great. Very professional and appears to have the know how to fix anything. I've been looking for a good plumber for a while now without much luck. That's changed now that I know about Five Star. I will definitely be using them again, and again. I recommend you do too.
Alex Y.
11/06/2019 12:00:00 SA
I have used Five Star Plumbing for years, mostly for unclogging pipes and installing toilets. This time I called Debbie to install a water pressure regulator and a couple of new water valves and she said her son Justin could do the job. Justin came out and gave us an estimate and did a great job and came in a lot less than another plumbing company. I would highly recommend them!!
I have used JD a few times for different issues both in my former home and my current home. He is fast and looks for ways to reduce the costs. He is absolutely trustworthy and an absolute gentleman to have in your home. He once came with his dad and they both fantastic in solving my problem. I highly recommend the company.
Justin is simply the best. He's as skilled, honest and reliable as we all hope service providers should be and rarely are.
We've used him for several projects for our home in San Diego, including installing a new gas water heater, installing new toilets, and replacing a garbage disposal. Each time has been a pleasure.
I've been a homeowner for over 40 years and have never encountered a contractor of any kind who is as capable and awesome to deal with as Justin. Really. No exaggeration.
Debbie runs the office operation and she's terrific too.
Call them for plumbing needs, you're be glad you did.
Barry N.
03/05/2021 12:00:00 SA
I had a bathroom sink leaking underneath and clogging up that I was worried would be a huge problem. Having used Five Star Plumbing a couple of months earlier for a separate bathroom issue, I decided to use them again. They were able to fix the issue and ease my concerns in a very professional and reassuring manner. Having had such positive experiences these last couple of times, and knowing how valuable it is to have an honest and competent service provider like a plumber, I'll be sure to use them in the future for any plumbing needs that arise, and I would strongly recommend them to anyone else as well
This positive review has two parts. I originally quoted out to about 15 plumbing companies some work I needed done in my home. Five Star Plumbing offered great rates, had terrific reviews and was very prompt and timely with their responses. While I did not end up needing work at that time, I saved their information remembering how accommodating they were with my situation and how positive my experience was.
My parents recently had a major plumbing/sewage issue so I remembered the above and immediately called Deb. I could not articulate the problem very well, so they promptly came by to offer a quote. They ending up booking the job and scheduled work shortly after. The work was incredibly labor intensive, they worked hard all day long. I believe they ended up needing to get a special part, but despite everything they still honored their quote 100%. We are really pleased with the experience and know that if we need anything further, there is no hesitation to call Five Star. Thank you again!!!
We have used Five Star Plumbing on a few occasions and we can't say enough about their customer service and quality of work. Justin is amazing and Debbie provides wonderful customer service. Five Star Plumbing is the best!!! We highly recommend them.
Five Star Plumbing is AMAZING. Not only are they extremely responsive and honest. They are kind and fair! I reached out to a mega plumber first and a less than $200 fix was going to cost me over $800 but when I called Five Star Plumbing Debbie came to my rescue with knowledge and honesty! I just had to go with her sweet self and Justin, her son, for my upstairs leak that was dripping into my kitchen/ living room area. Thank God I was able to support local like I wanted!!!! Honestly, I have nothing bad to say. They squeezed me into their busy schedule and Justin fixed the issue SUPER QUICK! I mean I am absolutely blown away by the service. Thank you so much for such honest, affordable work and stellar customer service. I won't be going anywhere else or recommending anyone else to people who may ask. You two are a SUPER TEAM and I am blessed to have found you. THANK YOU for making a potential headache dissolve right before my eyes! ANYONE LOOKING FOR A PLUMBER - THESE ARE YOUR FOLKS HANDS DOWN!!!!!!
GOD BLESS!
I had a leaking shower and called five star. I initially spoke with Debbie who was super helpful and got all the key information for Jason to come to my house later that day. I really appreciated Jason's honest work attitude as prior to just trying to replace my entire cartridge he first tried to clean the existing one. That didn't work so he ran to Home Depot to get the required parts. He came back and promptly finished up the job. The install was done about a month and a half ago and it is working great!!!! Jason and Debbie at five star plumbing are my go to team!
Great job installing my new kitchen faucet. Thanks!
Abby N.
01/12/2021 12:00:00 SA
I called today seeking same-day help for a leaking water pipe and Debbie was so kind and empathetic of my situation (working from home with two littles, trying to manage a leaking pipe!) Justin came out the same day within hours and he was so easy to work with, really accommodating, and fixed the leaking pipe very quickly! I am really impressed with their customer service and ability to fix it within hours of my initial call. Thanks Debbie and Justin! I hope I don't have plumbing needs in the future but will be calling you first if I do.
Great service, great prices, great company! I highly recommend Five Star Plumbing for any of your plumbing needs. We had a shut off valve that was stuck on the pipe and needed to be replaced ASAP because it was leaking. They made room in their schedule and fixed our issue quickly and efficiently. Justin was wonderful to work with and Debbie (who I talked with on the phone) was very helpful. We will be using them again for any of our plumbing needs!
Very professional service, explained what was wrong (shower/tub divertor), made sure it was fixed and even charged me less than we discussed in our email thread. I will be using this service again for my plumbing needs.
I asked for help for a leaking air gap. They helped me and told me how to fix it myself. They are really helpful! I'm glad i can work with them.
Just like the name, five star.
Justin was clean, quick and professional.
I could recommend him to any of my friends and I will.
Floyd W.
08/11/2020 12:00:00 SA
After talking to Donna I knew this was the place to use. I called this place again because this place had lots of experience and perfect yelps. This is a family business I knew I could trust. Justin her son was no disappointment. Just the facts. He crawled into this narrow crawlspace without disregard for staying clean. He told us the pros and cons of using the other guy as this was a bigger job than he wanted. Honest opinion as this is an honest guy. Even though I will be going a different direction, I know what Justin thinks. Sure would have liked to hire this guy instead of another.
Bought a new place and had Justin come out to install several faucets in the bathrooms and kitchen. As always he was super helpful, fast and efficient. He does great work at a reasonable price. We are glad we have a plumber we can rely on!
Andy Z.
09/10/2019 12:00:00 SA
I need to replace a water regulator. Justin came on time. He took down the old water regulator, but fond the new one I bought is not fit. He went to ACE to buy a new rubber ring (the old one missing), and reinstall back the old old one. He tested that it is working fine. Then even I offered to pay him the original agreed price, he only took the half.
I think he is a honest and trust-able person. I like him.
Andrew
Justin is amazing! Did a higher quality job (better materials, excellent workmanship, etc.) for much lower cost than my other quotes from other companies using lower quality materials. You can't say anything bad about Five Star Plumbing, they're worth the wait!
Wow, what an exceptional company. I had some issues with a water heater. Sent Five Star Plumbing a request for a quote. Justin went over and above and wrote me some detailed instructions on how to deal with the manufacturer. When the parts arrived, he came over and installed them for a reasonable price. Let me tell you, other requests for quotes ranged from 3x to 7x the cost and none took the time to really figure out what the problem may be before quoting a price. Justin is awesome, and above all, he's honest. That's a rare trait in companies nowadays that just want to take your money as fast as you're able to give it to them. I will definitely be hiring Five Star Plumbing for future needs.
Janet L.
03/08/2019 12:00:00 SA
Kudos to Five Star! I wouldn't hesitate to recommend this company and will definitely use them again. Family owned and operated, excellent communication, quick scheduling, reasonable prices, super nice and fun to talk to (Justin the plumber, and his mom Debbie, who does all of his scheduling), extremely competent, knowledgeable, fast and friendly. I can see why they have the reviews that they do. Well deserved. Thanks Justin!
I have used Five star plumbing twice in last 3 months. Once for replacing damaged water pressure regulator valve and other for my toilet seal leakage. The owner Mr Justin did fabulous job both the time. He is very honest. I would like to consider his service in future too.
The experience was truly five star from start to finish. With Debbie working the office and Justin on the front lines they make an unbeatable team. I had my PRV and two values changed out, all handled in a professional and courteous manner. When I need a plumber I will call again.
Great service and professional. They replaced two toilets with professional quality. The price is even less then others. Definitely I would recommend them to my friends.
Hired Five Star Plumbing on a recommendation from our tile guy. My initial contact with this company was very positive. The person I spoke with (Debbie) was friendly and I was able to get an estimate for the work over the phone. (The total bill, which was quite reasonable, was substantially less than the verbal quote.) Justin arrived on time to install a new hot/cold water valve for the tub and modify the copper pipe fitting to accommodate a screw-on tub spout. He was pleasant and didn't seem the least bit put-out by the many questions I asked him while he was working (I like to learn by watching). The work was quality-Justin went the extra mile by securing the existing pipes to eliminate water hammer.
We will definitely contact this company the next time we need a plumber.
Samantha R.
10/04/2018 12:00:00 SA
Got a quote quickly from Justin about a leaking bathtub faucet. We set up an appointment and he was on time and ready to go. He examined what needed to be done and picked up the necessary parts for the job. The work was done in a timely manner and he cleaned up what little mess he made. Hopefully we won't need a plumber for awhile but if we do, we know who to call. If you want the job done right, and for a fair price Justin is your guy!
Outstanding customer service provided by Debbie! I would highly recommend this company.
Lawrence H.
08/03/2018 12:00:00 SA
Put in a Yelp request around 8 pm and had an appt for the following day at 9 am! Awesome service and honest quote. Even though the work entailed more than quoted 5 Star stayed to the original low estimate which was far better than all the other offers received. Turnabout is fair play so I offered more than the quote and met in the middle above the quote and the actual price the service should have cost. An honest days work deserves and honest days pay. Will use again and recommend to anyone in need of their services!
My family and I have been customers for years with this family run business. I can't say enough to recommend them. They are professional, knowledgeable, and reasonable. Even when their schedule is full, when a plumbing crisis occurs, they make themselves available to the best of their ability. I feel like so much more than a customer when I call for my plumbing needs. This is a company that will take care of you and that you can trust.
After having three different leak detection companies try to find the leak in my cold water pipes under my slab, then having a half dozen or more plumbing companies come out to give me a quote to repair the leak. They all wanted to do a repipe for $8,000-$12,000 which didn't include all the drywall repair and paint job. Justin was the only one that was able to figure out how to do a reroute of my cold water pipe for under a quarter of what all the other plumbing companies wanted. Justin started the very next day after he came out to give me a quote, he work hard and long hours to complete the job in two days. Justin at Five Star Plumbing was professional, honest, definitely the best plumbing company in San Diego County. On top of that, Debbie in the office is extremely helpful, kind, respectful, and always return my calls. I recommend that you only call Five Star Plumbing.
We have been using them since 2004. First with Greg, the father. Then, when he retired, with Justin. Debbie in the office keeps things rolling.
Great value, quality work.
Have recommended then to several friends.
I got a new toilet and usually would install it myself but being 66 now makes me think twice about these things so I called Five Star to install it. They came over the same day and Justin did an excellent job. Of course there was a problem (existing Plastic toilet flange was cracked) Justin went out and got a stainless steel flange for me that would Never give me another problem. The new toilet looks and works great. WILL definitely use them again.
Mike L
Debbie reached out to me to make my appointment so cheerful and friendly. When Justin came over he was clean professional and friendly. They are a great team! Will definitely use them again he did the work fast and he gave us a fabulous price.
Extremely helpful and kind service! Flawlessly fixed my drains and left me feeling like I received a whole new setup.
I've been a customer of Five Star for many years. I just cannot say enough great things about their service, flexibility with schedule, responsiveness to phone calls, and how reasonable they are with prices. Justin, thank you so much for such awesome service! You are so appreciated!
I ordered a refrigerator and it couldn't be installed because of a leaky valve used for the ice maker. I need a plumber quick and made a phone call to Five Star Plumbing and a friendly voice greeted me an sympathized with my dilemma. She asked me to send her son pictures of the valve and within an hour and a half he showed up. He was so friendly and quick...and he also installed my refrigerator that Best Buy left to be installed the next day! Prices are super reasonable...they are definitely the going to be my go to from now on!
Bette B.
10/07/2019 12:00:00 SA
5 Star owner, Justin, arrived early w a big smile and lots of energy! He checked my Water Pressure Regulator, adjusted it, and left 5 minutes later w the same big smile and no charge! Wonderful service!
Brian C.
04/03/2019 12:00:00 SA
Doing business with 5 star plumbing has been one of the best experiences we've had with any plumber or contractor for that matter. We do a lot of business with different contractors with our small business and rental property but 5 star plumbing stands out. Most of my communication was with Denise the mom of Justin our plumber. She was friendly and professional always there to answer our questions. Wish we could give more than 5 stars.
Found '5 Star Plumbing' in our local newspaper last year and have used them for several plumbing problems that popped up. Justin does an excellent job fixing and installtions and his prices are more than reasonable.
J P.
10/07/2018 12:00:00 SA
Great experience with the scheduler and Justin. He showed up on time, did a great job, and was very helpful. Thanks!
Rosa G.
02/07/2019 12:00:00 SA
Excellent customer service starting with Debbie who answered the phone and was able to squeeze me in the following day for a water heater replacement. Justin was early to the appt and very professional. I will definitely save their number for future needs. Thank you for a job well done!
Alex Y.
11/05/2018 12:00:00 SA
Had another plumbing problem with my shower today. Again these guys were fantastic. More than helpful with their suggestions and came on time as promised. Will definitely be using them again!
Haig Z.
04/09/2016 12:00:00 SA
Ordered shower door from home depot. They recommended5 star plumbing for installation. When 5 star arrived they did not know how to instal it. Drilled the holes bigger than what the hardwear that came with. Than they shattered the door. I had to order a new one. Once arrived they showes up made more wholes in the brand new renovated bathroom wich i have marble all over top to bottom. So they made more holes in the marble and said oh we cannt do it the owner said it is a liability. And left. So i have holes in the marble and no shower door. Tryed to call the owner to see if they are going to fix the holes they maid. Left a message no answer. Called few more times no answer. I would not call them and use them ever. On there truck it said work guarantee.
Andrea M.
12/11/2018 12:00:00 SA
Justin was awesome. I needed some new water valves put in with a new faucet in my new old home we purchased. There was also a leak I had in our garage. He was able to give me an estimate and had time to do the work right then and there. He knows what he's doing. I love that it's a family business and that I didn't feel like he was trying to rip me off. What he did was worth the price to me. I'm happy to have found our plumber and I'm sure we'll be using him as well. His mom was super fantastic at communication as well. Need a plumber? This is where it's at. :)
I highly recommend 5 star plumbing! They have done several jobs for me and exceed all expectations Debbie, Greg and Justin get the job done and are extremely professional and affordable! You will not be disappointed!
Working in tandem with Joe from Mr Handyman clairemont who did the drywall work, Justin does deserve the five star rating featured in his company name. I am very pleased with his work, courtesy, and promptitude. He will be my go-to-plumber from now on.
Desiree Q.
01/11/2016 12:00:00 SA
Five Star Plumbing is great! They came out first thing on a Monday morning and fixed our leak straight away! Thank you for your quick and friendly service.
Justin replaced two toilets at my Mom's house. Great service, great price. Great people to work with. I will not hesitate to use Justin and 5star again.
Justin was here on time. The work is done quickly and perfectly. Price is lower than all other quotes I got online. I would use him again for my future plumbing needs. He also give me a good reference for drain specialist who also works efficiently and perfectly, charges very reasonable!
Why pay more or as much as to install your toilet as you paid for your actual toilet? A friend recommended Five Star Plumbing to me. When I saw only a few Yelp reviews I wasn't sure whether or not to use them and I checked around some more. Other prices were so outrageous I decided to take a chance with Five Star Plumbing and I'm glad I did. I was able to get an appointment quickly to accommodate my busy schedule. Justin was quick efficient and knowledgeable. It's a family owned business that does quality work. I highly recommend their services.
Megan K.
03/12/2019 12:00:00 SA
Had a great experience with Five Star! They were on-time, very honest (they had me check the same things that my dad had told me before they even came out), and did a great job on install. They will definitely be my go-to. Thank you!
Hugh P.
03/05/2019 12:00:00 SA
Great customer service! Job turned out to be tough, and Justin did a great job fixing the leak. I would recommend and use again. Thanks!
Best plumbing experience I have had. Justin did a great job and I plan to use his company for the remainder of my plumbing needs.
This morning we found out that we had a broken water pipe out in the garage. I did not know who to call and ended up calling five Star plumbing. They were absolutely excellent! They came within two hours of the phone call, evaluated the situation, and quickly rectified the problem. Justin was absolutely terrific and I have no hesitation in both recommending them and saying that I will definitely call them in the future when I need the services of a plumber. I've added their company name and phone number to my contact list on my phone so I have ready access to their information when I am in need of a plumber.
Russell P.
10/02/2015 12:00:00 SA
Five Star Plumbing really saved the day for me yesterday. Another plumber stripped the turning device on my house shutoff and wanted a great deal of money to repair it (knowing we had no water due to that situation). Five Star Plumbing was able to send someone out that same morning, give me a much better price, and did the work efficiently. Justin was a hard worker, and explained everything and told us how to look after it in the future. He left the area clean and even adjusted another device in the garage at no cost. This will be my go-to company from now on. He knows what he is doing and does it well at a fair price.
Five Star has been my plumber since 1990. No matter what, they do a great job. Debbie is always nice and Greg does a GREAT job. His rates are more than fair. He installed faucets, toilets, shower fixtures, my garbage disposal, 2 dish washers, and a couple months ago he and his son installed a new water heater for me.I am so thankful I found a plumber I could trust. I have never had anything he installed break on me. I shop and research any products I buy through Consumers Reports. Five Star is my plumbing Best Buy.
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