A H.

5/27/2020

They responded very quickly and the technician did a great job clearing a clogged sewer line. I would even say he went above and beyond when it came to the repair. I only knocked one star off because two other places responded later with a quote that was around half the price. But since I needed this done quickly it wasn't a huge deal to pay a little extra and to know that it was done correctly.

Michelle D.

12/25/2022

I'm so happy to have found EG Plumbing, Drain, Heating & Air! We contacted them after our heater stopped working and they promptly returned our call. We were able to schedule a service visit for the next day. Trey was our service technician and he was terrific! He analyzed the problem, explained our repair options, and then went out of his way to retrieve the necessary parts to complete the job. He was efficient, friendly, and highly skilled. We appreciated his honest approach and willingness to go the extra mile to get our heater up and running again. Thank you Trey and the EG Plumbing team!! Outstanding!!

Joseph Z.

1/27/2022

My family and I experienced a flood in our last home due to an old hot water supply line bursting in the middle of the night and damaged the whole first floor. We recently purchased a new home and wanted to do some preventative maintenance plumbing work. We decided to go with Elk Grove Plumbing and Drain because Lupe was very professional and provided a competitive quote for the work we wanted done. Friday morning Lupe showed up on time and replaced all my angle stops & supply lines, two toilet fill valves, a garbage disposal along with two bathroom faucets. Unfortunately when he left we discovered that everything was leaking. Since we caught the leaks a few hours after he left, we had to wait until Sunday to get our leaks addressed and our fixtures back in service. It's now two weeks later and I discovered that both toilets are still leaking. Be careful and double check that there are no leaks before they leave.

Lisa H.

09/10/2021 12:00:00 SA

After being jerked around by Bell Brothers horrendous scheduling, a friend recommended Elk Grove Plumbing and Drain. What a great experience, night and day. The intake/scheduling person was professional and courteous. My awesome plumber was Laird , who was professional, friendly, and efficient! Price was reasonable, and nothing extra for Sunday. Elk Grove Plumbing and Drain are my new go to plumbers!

denise p.

08/11/2022 12:00:00 SA

Always honest and reliable, for both plumbing and heating and air.

We have been a plumbing customer of this business for years, and they always do excellent, reasonably priced work. Recently our AC went out, and after dealing with another terrible company for over a week due to our home warranty, I remembered that EG plumbing does AC now, so I called them. We had a brand new condenser hooked up 2 days later for about the same price that my co pay would have been if I stayed in warranty hell with the other company for 2 more weeks.

Stanley C.

1/24/2022

I was very disappointed about the service. The Plumber was late and the estimated was extremely high compare with other company. I am not recommend this company at all.

Janay H.

10/16/2019

Our garbage disposal decided to go bananas one day and the pipe under the sink came undone! We had food and water everywhere! I started to freak out and told my husband to get a plumber out here as soon as possible! He gave EG plumbing a call and right from the greeting of the woman on the other end I knew we were in good hands. She explained she was dropping kids off but could confirm a time with us within 10 mins. She asked for us to text the address so she could find a plumber in our area. As promised we received a call back and someone could be out within the hour (talk about service!)

The gentleman arrived to our house on time and professional. He came in seen the job and quoted us. We didn't feel as if he was trying to pull one over on us or rushed!! Not only did he fix the issue but also gave us tips on how to avoid this issue on the future.

One last positive about this company is they don't charge by the hour but by the job! Totally a plus!

Jennifer H.

3/19/2021

ok... I meant to post this about a month ago (February 2021) and forgot. We moved into our home in mid-January and after that huge storm that rolled through our shower began to back up. We.called out home warranty people and they were worthless, so we found EGP&D here on yelp and decided to call.

Laird came out and from the gate he had the best energy and was just downright nice!! He was extremely communicative about the whole process and ended up pulling a HUGE root out of our clean out in the backyard!! He also informed us of some additional items that we may want t take care of in the future, but was not pushy at all and offered a quote/estimate if/when we wanted to get it done.

I have literally referred them to anyone that will listen because their service is amazing!!

Sidenote: Prior to this review we had to have them come back out to unclog our sink (old house, old house problems) and they sent Andrew ( I think that was his name) and he was equally as nice and helpful as Laird!! I definitely recommend them and they will be our go to business for plumbing issues!

Tonya G.

04/02/2020 12:00:00 SA

We recently bought a home and while in the process of renovating, we smelled gas. PG&E came out and determined that we have a gas leak, but couldn't tell us where.

We initially called another plumber - and their technician said we'd probably be best replacing the line, and quoted us a cost of $7500. This plumber became belligerent when we questioned the price. I did some googling and estimated the work would cost under $2k.

So I called Elk Grove Plumbing and Drain (which I should have done in the first place!). Laird and Zach came out the next day. They came to the same conclusion - that we would be best to run a new pipe. Cost? $1,850! That's a difference of over $5,000! A good reminder to always get more than one estimate for a major job - and Elk Grove Plumbing and Drain is definitely my go to from now on!

Mary K.

5/25/2023

I'm a little late writing this review. Earlier this month our water heater stopped working. Called EG Plumbing and they sent someone out that day and made the repair. Did not try to sell me a new water heater, is was the control value. They are honest and customer service is great.

Shirley C.

2/28/2022

Tiffany who collect the payment is very rude. Not even allowing me to call my tenant to confirm that the water heater is installed properly. Threaten me to remove the heater. On top of that, the appointment time was messed up. Told me on the phone for 12:30, but it is 2:30. Not sure who was making the appointment. It's already a 5 month old water heater.

Update: the point is she doesn't even allow me to confirm. The call was recorded. You can listen, I even beg for just 5 minutes to make a phone call to confirm.
Update: I only speak the truth. I did not MISHEARD the time. I even reconfirm the 12:30 time via yelp [see attachment].
A business who accused and threatened the customer, first time heard of. She accused me of not wanting to pay. I asked her if I have the intention of not paying, why do I bother to answer her phone call?

Gregory D.

09/11/2021 12:00:00 SA

One of my bathroom faucets had a slow leak. Elk Grove Plumbing came out on a Tuesday to give me some options. I purchased a couple of sinks that day, and they came back on Thursday to install them. It took them an hour to do the job. Thanks to Zach (Tues) & Alex (Thurs) for their professionalism and service. I would definitely use Elk Grove Plumbing & Drain again for any plumbing issues.

Gerald F.

04/02/2020 12:00:00 SA

I bought a new hose holder for my back yard. When I went to take the hose off the bib I accidentally tried to remove the vacuum breaker instead. Which damaged the hose bib and caused water to spray everywhere when turned on. Apperantly once those are installed onto the hose bib they aren't able to be removed.

Making the appointment was very easy I just called them and scheduled an appointment. When the plumber showed up he was very professional and explained the scope of work to me. The price was in line with the national average for a repair of that type. The only issue I had after the repair was done was a slow leak between the hose bib and main pipe. When I had them come back to fix it the same thing happened again, so I went out and gave the hose bib another full turn and the leak stopped. Overall service was good but wish the tech stayed a little longer to verify if the leak was fixed.

Pam S.

03/07/2023 12:00:00 SA

My sink in my garage had been clogged for a couple of months. I called Elk GrovePlumbing, and James came out to service it. It was a difficult job to complete, but he and the owner, Joe Stilwell did a great job. I was quoted a price at the start, which included the senior discount, and even though it took over 3 hrs, and was more work than they expected, I was not charged extra. I highly recommend Stilwell Plumbing, and Elk Grove Plumbing to anyone needing plumbing services. Joe, the owner of both companies, and his employees, are very friendly and honest people. They are very thorough and their prices are very fair.

Maribel H.

12/12/2020 12:00:00 SA

Great experience all around. I needed to replace a kitchen faucet, couldn't get the old one out myself. I expressed my concerns to the receptionist, who was courteous and helpful, and she had Alex come out the next morning. He was professional and polite and wearing a mask. He saw what the problem was, went to his vehicle to get a special tool and with that he was able to get the faucet out. Then, he installed the new one that I had already purchased and he took out the old hardware and empty boxes for me. All in about 20 minutes or so. Great experience, I will definitely call them when I need their services again!

Denard F.

10/30/2020

Lupe is an awesome technician and went above and beyond to ensure I had complete confidence in the work I was paying for. He was very informative throughout the entire process, which instilled my trust in Elk Grove Plumbing & Drain. I highly recommend you use this business for your plumbing needs; they did the job when others could not.

Elaine M.

4/23/2021

I liked everything about this company. They were able to give me an appointment within a few days. They came when they said they would....called on the way. They did the work perfectly and their price was very reasonable. They did 2 different jobs for me so I met about 3 of their plumbers. They were polite, professional and very helpful. I highly recommend them

Joni S.

2/26/2020

I wanted an all house water filter system but knew nothing about them, Laird came out and explained all about them, and found the right one for my needs. I'm very happy with the service, knowledge and attitude of both Laird and the company. I love my filter! I also had a faucet put in for the kitchen and it works wonderfully. I recommend Laird and Elk Grove Plumbing and Pipes for all your plumbing needs.

Daniel Y.

09/10/2021 12:00:00 SA

EG Plumbing came out today to install a new water heater in our garage. We called first thing in the morning and received a reasonable quote over the phone. We were told a technician could be at our property shortly. This was a huge time savings for us. Fernando arrived as expected and was polite and professional. He installed a new 40 gallon water heater in about three hours. He was careful to leave our property clean. He explained various properties of the new heater and told us that if other questions arose, he'd be happy to make a return visit. We appreciate the professionalism of this local company. They valued our time and budget. Five stars all the way for Elk Grove Plumbing!

Kathleen W.

07/01/2021 12:00:00 SA

I would recommend Elk Grove Plumbing. Parker was very honest and professional... I'm planning on getting a tankless water heater and price was great.

K R.

5/16/2019

Mark was quick to respond to my request here on Yelp. After giving him my info, Belinda called me promptly at 8am and we discussed my problem with the toilet leak around the base. We had an honest conversation and I told her my price range. She had Laird come 2 hours later, he made a quick assessment and fixed up the toilet. He was in and out in an hour. I support local businesses and I appreciate your time listening to your customers concerns and your honesty when it comes to pricing.

David L.

6/22/2021

I recommend very highly. We had four issues including some slow draining and some issues with our toilets that needed fixing. Laird showed up on time, explained exactly what needed to be done, made suggestions for how we could improve our equipment going forward, showed us how to fix minor issue that pop up relating to this stuff, and fixed all of our issues. And, this all happened within one hour. He was friendly, efficient, and worth every cent.

William L.

10/03/2022 12:00:00 SA

They came out to fix a broken main. 1st visit was to create the quote and create a parts list. 2nd visit was to fix it the next day (which is understandable; no other plumbers were available to fix it the 1st day). Looks better than before too. Thanks!

Rissa P.

9/25/2019

Everything was great from the phone service where I set up the appointment to get the technician out. Lupe was amazing and was able to quickly identify that our water heater was leaking. He was able to come out and replace it for us within 2 days. I would absolutely reccommend Elk grove plumbing and drain.

Armand C.

9/23/2021

Laird was awesome. My water heater needed to be replaced, but I knew it wasn't going to be easy. There is a steel pole in my garage to prevent someone from hitting the water heater.On one wall next to the water heater our shelves that were full of storage, and on the other wall was a worktable that is bolted to the wall. I couldn't see how he was going to get the old one out or the new one in without me disassembling my workbench or my shelves. Laird to the rescue.He was incredibly quick and friendly. I recommend Laird to everyone! He was organized, efficient, and super cool!

Jessica L.

4/28/2022

Elk Grove Plumbing and Drain might be better at fixing simple plumbing issues, but I would NOT recommend them if you are looking to add new plumbing into your existing space.

We wanted a quote to add new plumbing for a new sink and washer/dryer in our house. They charged us $40 for the visit. We liked the ideas Joe mentioned about how they would add new lines and vents to the existing space. He said he would have to speak with his boss for such a large project to see if he had any other ideas on how best to complete this project, and we should hear back in NO LESS than a week.

THREE weeks later and after multiple follow up calls, we finally get a call back. In order to give us an accurate quote they would need to charge us $145 to put a camera down to check the current drainage. Joe had mentioned in the first visit that he wished he brought a camera to look down our drains. In my opinion, he was unprepared the first time, and did not get enough info to give us an accurate quote. I wish we would've stopped right here, but we thought they would be able to do a great job despite the lack of follow through so far.

So against our better judgment, we had them come for a second time. They got their measurements, said we should hear back in a few days, and left. The moment they left, our kitchen sink WOULD NOT DRAIN. They had dislodged whatever grease was in our drains and left us with a clogged sink. We honestly should've called them back to fix it, but we were still hoping they would come back to us with a decent quote for our remodel. My husband spent $400 on an electric motorized snake, and we fixed the clog ourselves.

Fast forward one week. Did we get our quote on time? NO. What did the quote say when it finally came? They WOULD NOT be able to do the job. When we called for clarification, they said that they didn't feel comfortable doing this job because we wanted it permitted. So apparently it was our fault it couldn't be done. We had mentioned to Joe that we preferred permits but they were NOT necessary. Bottom line, they didn't feel comfortable with the job. They should've said so in the beginning instead of wasting our time and our money.

Highly do NOT recommend. They are unreliable, unprofessional, and do NOT go by their word.

Holly G.

6/27/2022

Our AC went out in the middle of a 100 + heat wave. We had a maintenance appt scheduled with one of the big companies but they called the morning of to reschedule. Couldn't come to repair for 4 days.
Started calling more local companies and EG Plumbing & Drain came the next day in the 8-10 time slot. Fixed the AC and was on his way in 30 minutes! Very pleasant and knowledgeable technician and the receptionist was also pleasant and professional. Will definitely use them again.

Farid A.

10/21/2019

Had a couple issues - running toilet, clogged garage sink, loose kitchen faucet. Lupe fixed the running toilet, threw in the clogged garage sink for free. Quoted me on the loose kitchen sink which turned into a bigger job, gave me the freedom to think about it. Was in and out quickly for a reasonable price. Seemed to be very knowledgable on the issues.

Elisabeth D.

2/23/2021

I am very satisfied with my EG Plumbing & Drain experience!
Laird arrived, masked (thank you!), listened to and heard all my issues, and did plumbing repairs in three rooms. He was pleasant & professional. Everything works and looks great. I would absolutely recommend this business.

Leonard L.

04/11/2022 12:00:00 SA

My experience is for work that was performed in April of 2021. Was looking to have a new Water Filter System installed at the house and was working to get a few quotes but Elk Grove Plumbing & Drain was only one that followed through with a site walk and estimate. After I received the hardware scheduling the work was painless. Lupe arrived on-site and finished up in a few hours. Did a good job and made sure to clean up after himself. Would recommend them again.

Jamelyn B.

09/05/2020 12:00:00 SA

Amazing! The plumbers were very nice and informative. The company was extremely flexible with me. I would definitely use this company again.

Tony G.

9/18/2021

Quick friendly service, quality work, and great communication. They helped me change out mixing valves and installed a tub for a couple bathroom remodels. Planning to use their services for a third bathroom soon.

Yaozers 8.

1/30/2020

Terrible company!! They came over to my parent's house and couldn't fix the service line leakage because they didn't have the tools. Referred my parents to another plumber and left right away. No help whatsoever! Was billed $40 for their useless advice. Just a scam!

Alex A.

3/28/2020

Called Elk Grove Plumbing & Drain for some help with a leaking pipe under my front yard that the county said was my responsibility. Received a fast response and scheduled an appointment. Lupe showed up on time, gave me a reasonable estimate and we made a follow up appointment for the work to be completed. Lupe again showed up on time to do the work and finished within the time that he stated. Lupe and the company made a very stressful situation a little less stressful. Definitely will use this business for help with my future plumbing problems.

Amy W.

11/04/2021 12:00:00 SA

We had Parker come out to our house because our upstairs toilet was leaking and possibly going into our ceiling below it. We were expecting a big problem and thought we were going to have to go through our homeowners insurance potentially. Parker fixed the leaking toilet and fixed the wax seal and fingers crossed that's the end of our problem!!
So grateful to have found them because until now we weren't sure who to contact for plumbing issues. Hopefully we won't need to, but if we need a plumber in the future we will call Elk Grove Plumbing. So helpful and polite! Thank you!

Rhea R.

1/18/2022

We were having new concrete laid and the sewer line was too tall and was going to stick out if not fixed. I contacted Elk Grove plumbing and they were very quick to respond and were able to come out the next morning. The technician that came out was very nice and professional. He went and bought parts right then and came and fixed it so it would be done in time for the concrete pour; Extremely reasonable price too. I will not hesitate to use them again for plumbing needs.

Tracy Y.

6/17/2021

My garbage disposal has been making noise for years, but when it started making a screeching noise the moment I turned it on, I decided to call Elk Grove Plumbing who previously helped me with a leaky fridge problem. I was able to get a same day (really same hour) appointment and John Hayes came out to assess the garbage disposal situation. He quickly figured out the issue and fixed it, but explained that the motor on the garbage disposal didn't sound the best. He never pressured me to replace the garbage disposal, but I elected to have it replaced given the issues I previously had with the disposal. John quickly fixed it and checked to make sure it was working properly. Elk Grove Plumbing is fairly priced (for the new disposal and labor it was the same as what Home Depot would have charged) and I always prefer giving my business to local companies instead of big corporations. I definitely recommend reaching out to this company if you need assistance.

Rick B.

9/22/2021

My hot water heater went out the day before yesterday, I tried relighting the pilot light, but it just wouldn't hold the light, it appeared that I just needed to have the pilot light part replaced,

I called several places locally, they all tried to insist that I needed a NEW hot water heater, approximately $2000, which I'm not looking to do right now as the heater is working, just old :-)

I called Elk Grove plumbing, they set up an appointment the next day, the gentleman who came out Laird Lotko, could NOT have been nicer (no exaggeration), very nice guy / Extremely Professional,
He immediately knew what the problem was... He was out of there within 15 minutes, and I only paid $235...

I spent the evening (prior) sweating (worrying) thinking I needed a new hot water heater, because I had been told that by several other companies, he came in and said that he was not going to try to sell me another one, he was just going to help me with this one...

Needless to say I was extremely pleased, with the service, professionalism and just overall doing the right thing, very good man, very good company, I highly, highly, highly recommend...

Nana M.

1/30/2020

So happy the technicians saved me hundreds of dollars. Extremely thankful. Now my washer and dry can be delivered and connected to hot and cold water.

Max R.

3/26/2020

I had a P-trap that was put in terribly by whoever lived here before me and I needed help with the replacement. These guys came in and knocked it out in no time. They were friendly and super helpful. So respectful and even gave me a little extra help just because. I know I won't be calling anyone else for my future plumbing needs. What a great experience. Also, Belinda who scheduled them was really great too! It's so refreshing to work with competent and kind people. Much recommended! Thanks folks!

John M.

12/01/2021 12:00:00 SA

We called some time during the weekend of Thanksgiving. We had a clogged kitchen drain, and the quickest response was from one of those Rooter places, but that was a mistake. The Rooter folks wanted to bring the big truck -- the hyrdojet -- to do the job.

When the Rooter folks failed to clear the drain and quoted an outrageous number for hydro, we were lost. We kept going through the list of folks we called, and Elk Grove Plumbing & Drain came through. At first they scheduled us for Monday, but put us in a cancelled slot, and the plumber was even available earlier.

He had the right auger (a miller), and the problem was solved in less than an hour for far less than the hydro would have cost us.

It was also clear that these folks are professionals in plumbing first. No upselling, no sad faces.

Since moving to Elk Grove 4 years ago, this is the first plumber that was reasonable and got the job done. I'm amazed at how much you folks in the suburbs are willing to pay, but I'm pleased to pay these folks what they are worth.

I'll certainly call them again for my next job.

Sarita S.

11/06/2020 12:00:00 SA

Parker and Co. were awesome. They came the same day for an unexpected plumbing emergency. They wore their masks properly, were very kind, and provided me with repair options. They were quick and so easy to work with. Such a pleasant overall experience from initial phone call to project completion! Thank you!

Maia S.

05/04/2019 12:00:00 SA

For some crazy reason we installed a brand of toilet that isn't common (Geberit) and I had a dickens of a time finding a plumber who could repair it. Luckily I found Joe and the team at EGPAD. They were super pleasant, came out first to assess, and repaired very quickly. At every step they treated me like I mattered. You don't want to need a plumber but if you do, call these guys.

D L.

10/07/2019 12:00:00 SA

I received a call this morning from the owner of the company. They offered to come out this morning. They were so helpful I decided to let it go since I plan on remodeling the bathroom next year.

Ironically , my Mother had a leak under the kitchen sink. A washer became corroded. I asked if they could make a call. The owner, Joseph came to her house. The washer we needed is obsolete. He happened to have this particular washer. He said his father had taught him to save everything.

Due to his diligence he saved her from replacing the faucet.

Their service is outstanding. I highly recommend this business.

Kristen M.

07/02/2021 12:00:00 SA

The team came within the hour of our phone call and got right to work. They were professional and friendly and charged a reasonable rate. We have used this business twice and would recommend them for any plumbing needs. It made something that could have been so stressful much more manageable and didn't turn into an all day ordeal. Shoutout to Laird and Robert!

Linda E.

3/30/2019

Laird came out this morning and looked at what I thought was my water heater. He was very upfront and honest about my water heater. When I do need to replace it, I will be contacting your company to come out again. Thank you!

Marlene B.

05/12/2022 12:00:00 SA

I have called Elk Grove Plumbing 3x last month. Once for a leaking shower valve, another time because my husband tried to replace a knob on said shower valve and a third time because our main water valve was leaking. Needless to say, the last 2 jobs were minor and the techs Kenny and James identified and fixed them right away. Both Kenny and James were friendly and helpful and unlike other big companies, they didn't try to overcharge me. Kenny saw my husband's mistake and quickly replaced the O rings with no charge. James repaired our main water valve, told my husband he would get back to us with an estimate. When we told him we couldn't afford to fix it right now, he was gracious and gave us another option to control the water. I will now never do plumbing business with anyone other than Elk Grove Plumbing & Drain.

Shane M.

12/07/2020 12:00:00 SA

EGPD is the go-to for all your plumbing needs. They are local, fairly priced and do great work. They're professional and are extremely knowledgeable. Any job, big or small. Give Elk Grove Plumbing & Drain a call. I won't go anywhere else as long as I live in the valley.

H A.

12/30/2020

Did a good repair as far as I can tell. Staff failed to inform me that using a credit card costs a hefty fee.

Julie W.

02/01/2022 12:00:00 SA

Had an issue that bathtub leak issue that required a few trips out and various troubleshooting, but one of the owners, Joe, came out personally and identified the issue. He will be back after ordering the part to install! Very pleased with the follow up and look forward to updating the review once all fixed!

Debbie W.

9/16/2020

Hired Elk Grove Plumbing for the 2nd time this year, but to replace a faucet and garbage disposal. Once again, I was very pleased with the service I received! The person who scheduled my appointment was professional and cordial, and the technician, Parker, was also very professional, cordial, wore his mask the entire time, and did a great job installing my new kitchen faucet and garbage disposal.

Honestly, I learned that EG Plumbing installed faucets from reading a Yelp review then saw it listed on their website.

I highly recommend Elk Grove Plumbing for ALL your plumbing needs! Great job and thanks for your great service!

C D.

5/20/2021

STELLAR service from the first hello! Hot water no longer so a yelping we went to start the buyer beware homework. Do yourself a favor, save yourself some time and effort, and copy our paper! :-) This company is #1 on so many levels.

The awesome Tiffany who answered our mid-afternoon call was friendly, actively listened to the issue and was extremely prompt in addressing next steps, which was to efficiently walk us through relighting the pilot. Our water heater did not cooperate and after a very brief hold, Tiffany returned to say that Joe would stop by on his way home to address what he suspected the issue was based on Tiffany's excellent troubleshooting and initial assessment and even provided the cost.

A few hours later, Joe arrives and within the space of 30 minutes, the lovely hum of the pilot light igniting was music to our ears! Thank you Tiffany and Joe for such a positive experience in the arena of addressing hot water issues. We have other plumbing repair/upgrade needs and will definitely be calling upon this company to facilitate those projects.

Leslie H.

4/22/2020

Clogged kitchen sink on 4/21/20. Checked YELP and found Elk Grove Plumbing and Drain who came out the next morning. Hector cleared the line and in no time I had a functioning kitchen sink. Elk Grove Plumbing was great, responded quickly, and Hector was professional and courteous. I love to support local businesses! Really appreciated the service amidst this COVID craziness. Thank you!

Kenneth K.

6/23/2020

Shower would not turn off. They had a good price and was able to fix the issue quickly. Piece of metal was stuck in the pipe. I would use them again.

Jim W.

4/26/2019

Joe was very professional, quick, and thorough with his work. After he finished unclogging my bathroom sink he gave me some tips so it wouldn't occur again. Would definitely recommend.

Joy E.

07/02/2021 12:00:00 SA

Murphy's law dictates you'll have an issue late Friday afternoon before a holiday weekend. I wasn't hopeful that we'd be able to get a fix right away but I was pleasantly surprised to find my call answered immediately, and Belinda kindly tracked down a technician who came out within an hour. James was friendly and knowledgeable and gave us an honest and thorough assessment, a speedy fix, and recommendations for next steps. We will be sure to call again for our next plumbing project!

Mark T.

7/27/2023

I have used Elk Grove Plumbing on numerous occasions, from getting toilet and kitchen sink clogs cleared, to having a garbage disposal installed, to assistance when we did a bath retrofit. Every single time I have called they have been super helpful. Their technicians are always friendly, helpful, and really know their stuff. No need to ever shop around for a plumber, call Elk Grove Plumbing, you won't regret it.

Edwin Y.

5/14/2022

This would mark the second time I've used Elk Grove Plumbing. I used them at my old house when the water heater went out and my plumber wasn't able to help me, and I used them again for my new house when the burner assembly went out.

At the old house, Joe and the crew was booked up just like my plumber was, but he made it a point to fit me into the schedule the next day. Joe, himself, came out and replaced the water heater because he said, that's how you have to treat people and customers. For the new house, the burner assembly went out and he was able to diagnose the problem without even seeing the issue, but based on my description alone.

They're a touch on the pricer end, but their reliability, workmanship, and desire to put the customers first far outweigh the slightly higher price tag. I'll definitely be using Elk Grove Plumbing again.

Gary S.

09/05/2021 12:00:00 SA

Our Kitchen sink was clogged, we called around to find someone who would be able to come the same day or as soon as possible. We found Elk Grove Plumbing & Drain and they sent someone out the next day on a Sunday. Despite them being fully booked, they made the time to fit us in. Laird was amazing, he arrived right on time. He is very knowledgeable and immediately was able to identify the problem. Not only was he able to fix it quickly but he also gave us tips on how to prevent the issue in the future. We would highly recommend Elk Grove Plumbing & Drain, especially Laird he is very professional and will get the job done.

Tracy W.

9/23/2021

Lupe was able to quickly figure out what was going on and was absolutely right as far as taking care of the problem. He was also very knowledgeable about some other questions that I had about our plumbing due to another plumbing agency who came out and told me that I could have a major problem on my hands. Lupe put my mind at ease. He didn't try to up-sell me anything/exaggerate any issues that I thought we might have. With his experience and knowledge base he was able to take care of our immediate problem quickly and without any extra work. Lupe was very professional and was also nice as well. Will definitely call on them again in the future for any plumbing needs!

Jasminder S.

08/07/2020 12:00:00 SA

I'm writing this review after an interesting investment home sewer inspection. All things appeared to go well until the tenant was surprised by the inspection that she wasn't made aware of. This is at not fault of EG Plumbing & Drain but rather the property managers and seller. EG Plumbing & Drain was professional, courteous and respectful the entire time, especially after everything was cleared up and communicated. EG Plumbing & Drain just saved me from purchasing a nightmare home.

Thank you guys and apologies once again for the unexpected situation at the home!

Homer M.

7/16/2020

We had multiple clogged/slow to flush toilet, leaking shower also. I had it snaked by a different company and was trying to charge another $300 to check the leak after they snaked the shower. I finally got an schedule with Elk Grove plumbing and Laird was awesome to the fullest. Not only he made us understand about pipes, drains, issues of clogs but he was able to unclog 2 toilets, and fix our leaking shower. On top of that, he said he will come back if we observe any further leak. Thats what costumer service is! Not only they guarantee their work but they also are the most reasonable priced company too!

Doug R.

2/15/2023

I needed a water valve replaced and it it cost $495. I thought that this
was redicules. Parts $25, Labor $470 for a 15 minute job. I will never
use them again. i have asked other plumbers what they would have
charged me and they said $150. Now thats resonable!

Reg H.

1/26/2022

Needed sewer cleared ASAP they were able to find an opening same day. They got here on time and went above and beyond to get it done.

Joy U.

04/08/2019 12:00:00 SA

Larid is the MAN! Super knowledgeable. I will be calling them all the time for any issues with my escrows and my personal properties.

David P.

07/02/2019 12:00:00 SA

Very easy to work with and honest. There were a couple issues I wanted them to address after the work had been completed, no fuss, just showed up to correct. Good communication and willing to help. Will definitely use again.

Takashi Y.

06/02/2021 12:00:00 SA

Looking for local plumber to replace my 16 yr old water heater. Remembered the van with the huge Elk logo on the van and gave them a call. They answered my call promptly and in less than a hour technician Parker arrived ready to go and replaced my dead water heater in a reasonable cost and within 2.5 hours. Very happy with the installation and product this company sells. Professional staff from the moment they answer your call until the work gets completed for final cleanup. Considered big box store to purchase and have independent contractor install but unsure of their schedule. My purchase and installment was done on same day. Will consider any future plumbing issues with Elk Grove Plumbing & Drain. Support your Elk Grove Business and GO LOCAL!

liz n.

9/18/2021

Great response time! Friendly technician. Did a great job at our house for our Plumbling needs.

Pedro B.

07/03/2020 12:00:00 SA

On time , quick , great price , awesome customer service . Our technician Lupe went above and beyond and was very Pleasent to deal with .

Second time we call another technician came out , no mask no shoe covers .

Tiffani V.

03/08/2019 12:00:00 SA

Absolutely 5 star service. Had a water heater that was shooting flames from the burner. Laird came out and quickly diagnosed problem. As an item covered by a recall, he called the manufacturer and had the problem covered with a warranty recall. He went out of his way to make sure we would have hot water as soon as possible. No charge despite spending 45 minutes on the phone with the manufacturer. We have a plumber for life.

Carol C.

05/09/2023 12:00:00 SA

Elk Grove Plumbing & Drain came out to fix a plugged drain... took awhile because there was about 4 feet of blockage, but Kenny got it done. Was interesting seeing the inside of the drain with his camera.

This is the second time I've hired these guys. First one was to replace an 20+ year old water heater. Did a great job on that, too.

Nice people, know what they're doing, prices are reasonable... they're my go-to for plumbing!

Sheila R.

02/09/2022 12:00:00 SA

John Alvarado, James Littleton and Zach! So impressed!
Water line was broken...They were out here 1 hour after I called! No water in house!
Texts to tell me they were on their way...
Professional, personable.
Would call them again in a heartbeat!

Devon A.

10/11/2019 12:00:00 SA

I had a clogged bathtub and have 0 knowledge about plumbing issues. I had been using one of those little 'snakes' that you can stick down the drain to remove hair but it wasn't working this time.

Laird came to my house within the scheduled time frame and was a big, friendly man. He came in, identified the problem immediately and gave me a few tips to keep it from happening again. I am very satisfied with the service I received from him. I highly recommend!

Diane H.

9/23/2019

My washing machine water was draining into my Kitchen sink, I called Elk Grove Plumbing and Drain, and Laird Lotko responded to my call the next day and was able to camera my pipes and found a grease backup and cleared out the backup. He was very professional and explained to me what he saw and I was able to clearly see the problem. I will in the future call Elk Grove Plumbing and Drain company with any other issues that might happen. Thank you, Laird for the great service.

Anna B.

9/20/2022

So thankful they were able to come out and see why my AC stopped working at the hight of the heat wave!
I connected with them on Yelp and they messaged me back right away with a response.
Trey, my technician, always explained everything in detail, was very kind, had excellent communication and customer service.

Jerry M.

4/21/2021

I needed two toilets installed and was not happy with the installation offered by either Lowes or Home Depot so I got some quotes on Yelp and went with these guys and was very happy I did. Very competitive pricing, with quick and professional techs. The charge was the exact quote and nobody tried to sell me anything extra. I had a two hour appointment window and instead of getting here at the end of the window like most services they were finished and on their way out by then. They not only took away my old toilets they took away all of the packaging the new toilets came in which really made the whole process painless for me. I will definitely use them again if I have any plumbing needs.

Donna B.

10/04/2021 12:00:00 SA

Laird installed a drain and water supply. Very reliable communication. Showed up on time and cleaned up after the job was finished. Highly recommend this company!

Shelley B.

8/13/2021

The sink in my garage overflowed when my son did a load of laundry (the washer drains into the sink) and made a big mess. The sink was not draining and even backed up after I drained the standing water. I called Elk Grove Plumbing & Drain and made an appointment for the following day. Laird showed up on-time and had my drain fixed in under an hour. It's now draining better than it has in the six years I lived in my house. Laird was very friendly and answered all of my questions. Thank you!!!

Chris R.

8/18/2020

I highly recommend EG Plumbing & Drain. Received a quick reply to my request for a quote for a new water heater + install which was very reasonable compared to two other companies that would not quote without coming out to our home. We were able to get an appointment for the install the next day. Lupe, our technician was professional and efficient!

Blake C.

6/13/2022

really nice people here. They were prompt, explained all options and got the job done with ease. We will be using this business and recommending them whenever possible.

Maria H.

04/02/2021 12:00:00 SA

Customer service was amazing! The gentleman who arrived wore proper PPE, was extremely helpful and informative. He helped me understand why we were having the issues and how to avoid having it again in the near future. Overall great customer service and work done quickly and efficiently!

Gerg S.

08/05/2022 12:00:00 SA

I was super-impressed. Joe and Brandon came out and systemically diagnosed the cause of a leak in the upstairs bathroom. They kept us informed every step of the way on pricing and worked to minimize cutting any drywall. As it ended up, they were able to diagnose the problem through a fiber optic camera placed through a small drill hole. They finished the project in a single visit at a fair price. What's more, they had the needed parts on the truck. Kudos for a job well done. Highly recommended!

Rose N.

6/14/2021

Laird Latko did service for me last week. He did an excellent job and explained his service and answered all my questions. I would use him again and recommend him. He was very congenial all during his work.

My L.

12/01/2022 12:00:00 SA

Yolanda was very friendly and professional. She was able to diagnose the issue with my leaky sink and fixed the problem right away. She was able to explain to me in details the reason why the faucet was loose. I got a clear picture of what I need to do the next time I need to replace the kitchen sink. Very informative. This is a company I would definitely hire again. Also, Tiffany in the office was very patient and accommodating with my questions. Highly recommended. I was very pleased with the service. The charges were just and accurate.

Shannon S.

2/20/2021

Called at 8AM about leaky toilet. They came out a few hours later and were very friendly to talk to. Laird Lotko, field supervisor came out. Looked toilet over, found it was as simple as a tube in tank not plugged in, and did not charge me. I would highly recommend this company. Thank you Elk Grove Plumbing and Drain.

Brandon S.

09/03/2021 12:00:00 SA

I've had them do 3 different jobs for my dad's house and my own house. Each time I got multiple quotes from a minimum 4 other services and each time Elk Grove P&D gave me the best quote for the most comprehensive work. Everything they've worked on has come out perfectly and continues to function without any issue. Moving forward I'm going to save myself time scheduling quotes and stick with them for any plumbing work I need.

Other great factors -
If you are doing the SMUD rebate for the heat pump conversion, they factor that into your cost and save you the hassle of waiting for the SMUD check. Instead they incur the cost. With other home upgrades, like an HVAC system, I have had to pay full price up front and then wait quite a bit for the SMUD check.

Their staff is very friendly and were nice enough to give me rough quotes on some future projects I was hoping to get done on the house.

David N.

1/28/2023

We had a stopped up toilet that I was unable to clear. Jim and Brandon came out and fixed it in about 10 seconds. they were friendly and professional. I would definitely use Elk Grove Plumbing and Drain, again.

Katie E.

12/28/2022

A pipe burst in my front yard and I needed a fix ASAP. Elk Grove Plumbing was able to come out and fix the issue the same day I requested service, for half the price the other companies quoted me. Props to Yolanda, who explained everything to me and was so helpful.

Nesha L.

7/13/2023

Responded quick to my request came right in and diagnosed the issue and completed the work. Very professional

Andrew G.

12/30/2019

Replaced our garbage disposal lickety split. Laurie was Professional, helpful, quick.

Luis S.

6/18/2021

Sooke to Jennifer and she was so helpful with great customer service! Then joe f came and did a great job and was very friendly and answered all my questions and did an excellent job! Thanks a lot Luis S

Jim P.

3/16/2020

I had some plumbing repairs that were overdo to be fixed. I searched Yelp and found this company. I sent them a message telling them what I needed done. The owner (Mark) messaged me back right away. Since they were based out of Elk Grove I asked if they did work in Sacramento, which is where I live. The owner said yes they service the Sacramento area. He gave me a price of $200 to install a new toilet, which I had purchased at Home Depot. I also needed to have a kitchen faucet installed and a leaking pipe replaced in the kitchen as well. We had purchased the faucet online through Amazon. EG Plumbing charge $40 to do an in person estimate. If you have them do the work they apply the $40 to your bill. So basically the estimate is free if you use them. Hector was the Plummer who arrived and was on time. He looked at what we needed done and then he provided us with a cost. We felt the price was fair so we had him complete the work. Hector was polite, professional, had covers for his shoes and cleaned up after he completed the work. I would use Elk Grove Plumbing again, and recommend them for your plumbing needs as well.

Kevin T.

12/31/2020

Water heater was leaking and it was time for a new one. We contacted EGPD to have them come out and assess the current state of our water heater. Being that it was 20 years old, we were definitely due for an upgrade. We agreed to purchase and have a new tank installed. EGPD was very quick, professional, and informative. From start to finish, everything was installed and functioning within a day!

They took all of the proper precautions with COVID; wore mask's and throughly cleaned everything when finished.

I highly recommend using EGPD for any plumbing/water fixture needs in your house.

Krissi H.

9/26/2021

Joe and Laird were great and professional. It took two visit to drain and flush out my messed up main sewer but it's cleared now. Thank you for useful and helpful tips and I really appreciate it. The cost of service is affordable and thank you for the reasonable price.

Clara P.

09/09/2021 12:00:00 SA

NO, will never recommend this company. The plumber cut and replaced cast iron drain pipe. He left it at a higher elevation than it was originally. So my UNION carpenter had to fix it, so the shower floor elevation would be the same, not higher. ( otherwise I would have to step up into my shower).
I should have requested WRITTEN estimates!! The plumber showed up after noon. He was scheduled to show between 10 and 12. He called and says he gave the slot to someone else, but that he will still show up.

Randal K.

5/22/2023

Matt of Elk Grove Plumbing and Drain is a gentleman and an excellent technician. He was efficient and very nice and polite. He knew exactly how to fix our problem and wasted no time. He will be our plumber from now on.
Lamar J. and Randal

Eileen C.

01/11/2022 12:00:00 SA

Rude customer service. I have questions and Belinda just told me... if you don't want our service then you are more than welcome to use other services. I guess we are not allowed to ask

Tinah Y.

09/06/2020 12:00:00 SA

I am very pleased with my experience with Elk Grove Plumbing & Drain. From the front office to the guys, Lupe and James, that came out to fix a leak outside.

Lupe came and gave me an estimate and within that week, they came back to do the work.

They dug and fixed the leak and cleaned everything up afterwards. The estimated price was the same when they were done, no hidden charges.

When the water was turned back on and one of my toilets was making a funny sound, James even offered to check it.

A day later when I found water on the floor in the second bathroom, I called them, and Lupe came out to double check and make sure everything was okay.

Very friendly, professional and responsive.

Elizabeth H.

04/08/2021 12:00:00 SA

I'm really grateful I called Elk Grove Plumbing. I found them in Yelp and I'm more than happy with their service. I just recently move to the house and after a month my sewer line was clog and got worst every day.
Joe was the technician who came to may house. He was on time, very knowledgeable, respectful, efficient and took the time to check everything pretty well and also answer all my question professionally. I felt that he did really care about my problem and took care and the time to fix it. He run the video camera all the ways from the pipelines. The price was fair, I didn't feel rip off at all. I know how important it is to find someone reliable; thats why I'm taking the time to recommend their service. I do recommend them with no hesitation. Thank you so much Joe!

Ash K.

4/18/2020

First time using them and they were great! They are reasonable on prices and just very honest. Lupe helped us out and I can't wait to use their service again!

Josh E.

07/01/2019 12:00:00 SA

I will start off saying I chose this place after a recommendation. I liked the idea of giving an Elk Grove based company my business. This however was not a good experience the Plumber called me towards the end of my appointment window and asked what work needed to be done as he was having truck issues and wanted to make sure he had the right supplies on his replacement truck. I let him know what I wanted, and asked how much he thought it would cost so I could decide if I wanted him to do all of it. When he gave me a price I was shocked it was as high as it was and said wow. His response was well our phone rings off the hook all day so that's what it is. We then exchanged a few more words about the price and he was very rude about it. But I needed parts of it done so I said yes come do it. Then he informs me well I will do it after my lunch which put him outside of the window to arrive. I then told him there is no need to show up as I will find someone else. I called the office and Belinda was very nice about it but informed me that this is not the first time they have had an issue with this Plumber. When I informed her about why I chose them and who recommend me she said if I had known it was her that gave you the recommendation they would have never sent that guy (so I guess you only get the nice guy if they know who recommended you) but said if we are still interested she will send out someone tomorrow morning (break on price) so I gave them another shot. They came out and did the work and the guy was great. So a few days later we had another issue so I called them back and Belinda scheduled to have the same guy come back. We had an appointment window of 10-12, we took work off and they failed to call and no showed. At 12:30 we called them to find out what was going on and once again she was nice and very apologetic and they will send someone out the next morning. This time no break on price. Based on my two bad experiences I would not use this company.

Jenny C.

9/27/2018

Had a drain, it was clogged. We Iive in Michigan(Navy family), so we rented out our house in Sacramento, until the tenants trashed it. So we didn't know what to do because the sink was clogged and we were 2000 miles away. Not only did Laird Lotko go out the same day to fix it, but he let us know the condition and even cleaned the sink for us. I can't tell you how bad it was, it had live maggots in it.

The professionalism we received from Elk Grove plumbing is unmatched. Also they charged less than other companies we called. They were able to fix the clog faster and cost less than competition with same great customer service! Communication was great and I will definitely use them again for my plumbing needs. Hopefully we make it back home again soon!

Linda P.

01/07/2021 12:00:00 SA

Mr. Lotko showed up today and was amazing. I contacted them because I have a whole in my wall and had some kind of leak. I have had previous plumber from home warranty come out but I did not trust them. Mr. Lotko took his time to examine what was going on and assured me that there is no leaking pipes. Told me a quick fix to help water from going down the sides of bath tub for the kids. He was honest and knowledgeable. I appreciated his honesty. Thank you again Elk Grove plumbing.!!

Claire S.

9/21/2018

I can't say enough good things about Elk Grove Plumbing and Drain, and Laird Lotko! When I called (Friday afternoon, toilet backed up), he said that he was busy but because he was in my neighborhood he would squeeze me in so I didn't have to go through the weekend with the toilet like that. I only waited for 35 minutes instead of 60-90 minutes for him to arrive!

He and his assistant, Tyler, were incredibly professional and even loved on my dogs! Laird presented his card upon arrival, answered my questions about plumbing (our house has been quite a plumbing adventure this year!), and even crawled under my house to check on a related but separate issue. He was easy to talk to, and didn't talk down to me--as a woman, that is really so appreciated.

His fee was extremely reasonable (less than what others quoted me over the phone), and I will definitely use him for any future plumbing needs.

Teresa U.

03/05/2020 12:00:00 SA

The incompetent tech estimated a 1hr $75 job for 4hrs $750, said he needed to tear down a wall to get to the pipes and would not repair the wall he needed to tear down..oh and by the way the incompetent tech was in a hurry because he had to go to a party that evening.
If I could give negative stars I would, there was no need to tear down a wall. It was a simple job with a easy repair these guys will ripe you off don't trust them, get another estimate.

Michele S.

10/12/2022 12:00:00 SA

I was told the technician (plumber) would be at my house sometime between 3 o'clock and 4:30, so I left work early to rush home and make sure I was there a few minutes before 3 o'clock. At about 4:05, I called the company to make sure that someone was still coming, and the receptionist assured me that someone was still coming to my house. At about 4:30, my phone rang to let me know that the technician was not going to be able to make it that day. The receptionist Tiffany calmly asked if I wanted to reschedule without even apologizing for the inconvenience they had caused me. Of course I did not reschedule. Obviously I took my business elsewhere.

Mason S.

12/04/2018 12:00:00 SA

Laird really knocked it out of the park today! Water started to come up from under our kitchen floor over the weekend. We called mid-day Monday, he was out by Tuesday morning - earlier than expected, to boot- found the problem in no time, and suggested a fix right on the spot. He was super thorough in his service, and is an incredibly genuine and friendly dude.

We'll definitely be returning here and asking for Laird by name if we run into any other problems in the future. Can't recommend EG Plumbing and Drain enough!

Carroll W.

1/21/2022

Hot water heater (very old) went out MLK Weekend. Called on MLK holiday, and Fernando was out by the afternoon to check. Miscommunication regarding timing of quote for replacement was quickly resolved well after hours, and replacement was installed by noon the next day, with extra work to update piping and bring everything up to code. Very professional all around. Definitely recommend.

Alyse Z.

8/15/2020

I have used Elk Grove Plumbing for over a decade as the only trustworthy team to service my rental properties. One of my properties in Galt had some major issues with a water leak and the mainline backing up repeatedly this past week. Their team worked together to come up with a solution. They were able to find and remove a random piece of metal roofing material that was lodged in the pipe. They went out of their way to get to the leak and fix it right away. I have always appreciated their honesty and can do attitude. They respond very quickly to emergencies and have tons of experience to solve even the most unusual plumbing issues. Belinda's communication to keep me updated goes above and beyond. I always feel like they have my back when it comes to plumbing repairs.

Brian R.

03/11/2022 12:00:00 SA

Needed a new HVAC system for my rental. I used YELP to call for three estimates. All three estimates seemed high to me. One was 25% higher than the lowest of the three. Then, I saw EG Plumbing and Drain was getting into the HVAC business. I thought since they were just sprouting a new venture I might get a better estimate. To be fair, I told them what the other estimates were. But, I was right! I got top of the line , (according to consumer reports), Trane equipment and the estimate came in @ $500 less than the lowest previous estimate that offered Rheem equipment. They were able to start right away, (4 days), and the total job with new ducts, air intake, registers, and thermostat only took two days. (They estimated three). I got text message updates and emails before, during and after the project.

Fast response time: check
Good communication: check
Good price: check
Good equipment: check
Met estimated finish time: check
Cleaned the worksite: check

Marlon P.

03/01/2020 12:00:00 SA

Our garbage disposal broke a week ago and I have been putting off calling a plumber because of my busy schedule. When I finally decided to contact this company, I was emailed back almost immediately with a suggestion for how to fix the issue. I tried the suggestion and it worked! The response time was quick and Mark is incredibly knowledgable. Without walking in my house, he got the job done. I appreciate the fact that he could have done the job but also gave me the opportunity to do it myself. This is an honest business.

Kristina M.

1/24/2020

After having a kitchen and bathroom remodel, I needed a professional to install all of the sink fixtures and drains. After seeing the great reviews on Yelp I gave them a call. Laird was able to come out the same day and give me an estimate. They were able to get me on their schedule for the next day. Hector and Troy did a very good job! Both were professional, helpful and friendly. I appreciated them putting on booties over their shoes when they were in my home. They were very pet friendly and even gave my dog some attention for a moment. I did have a small leak from one of the drains that was installed and needed to have them come back. They returned the same day I called and fixed it without any question. They have top notch customer service! I hope I don't have any further issues but if I do I will definitely be calling them. Hopefully my next call will be for water softener when my budget allows for it. I did not know before that is another service they offer but am glad I do now.

Lisa S.

10/01/2021 12:00:00 SA

What can I say. If I could give 10 stars I would. I called them yesterday and they came out the next day to fix my hot water heater. I have been without hot water for the last 7 days dealing with a stupid home warranty. Lupe was my technician. Great guy very knowledgeable and fast. He answered all my questions. I would not hesitate to recommend and use this company again. Also a big thank you to Tiffany for your excellent service. They have very good prices as well. Thanks a million

Peter L.

4/22/2021

The plumber John shows his professional skill in replacing the main water shut off valve and the relevant piping. A very nice and helpful Technician.

Paulette T.

6/24/2021

We received outstanding service and attention today from Laird at Elk Grove Plumbing and Drain.
From my initial phone call to the service call, this is a very professional business. I highly recommend them and they will be our go to business for any future plumbing or drain needs. Thank you!

Steve V.

7/25/2020

TL;DR: Use this locally owned company. They are professional, clean, courteous, and priced fairly. They care about customer service.

Let's be honest, no one wants to be in a situation when it's time to call a plumber. Elk Grove Plumbing and Drain understands this and works to be clear, efficient, and honest. They work to make a stressful problem into as smooth a process as possible.
In my case, I had a massive leak and corrosion problem with the main water line coming into the house. The consultant provided me with two clear solutions, a reasonable bid for each, answered all my questions, and let me make the decision. I decided to replace the water main.
I was concerned about damage to my driveway while replacing the water main, and I was assured they would not destroy the driveway with the use of the trenchless tool. Even when the job changed (power and gas lines in the way of the trenchless, massive roots from a 50 year old oak tree) and they had to dig a trench, the crew took extra effort to dug a longer trench that went around so they driveway was not ruined (instead of digging across the driveway and leaving an ugly scar). And they stuck to their bid!
Zach, James, (and later in the project, Laird) were awesome. They always left the worksite clean at the end of each day, were courteous and professional, and let me know what was going on throughout the entire project. This crew definitely knew what they were doing, and customer service was a top priority.
Again, I don't want to be in a situation when I need to call a plumber, but when I do, I will be calling Elk Grove Plumbing and Drain again. Their service and work is outstanding.

John B.

08/08/2021 12:00:00 SA

So happy with Elk Grove Plumbing. They are top flight in both work and customer service. Won't call anybody else with a plumbing issue in Elk Grove. They have been on time every call, did great work, and were very knowledgeable about every issue. Met several of their technicians/plumbers, and they have all been top notch. Can't say enough good things about them. You won't be disappointed.

Mary M.

01/04/2019 12:00:00 SA

I can't recommend Elk Grove plumbing & Drain highly enough.
I called @ 3:00 pm Friday and was lucky enough to get service that evening.

I have a very old water Heater and instead of trying to sell me a new one, Laird Lotko (the Manager who did the work) checked unit and fixed it in @ 20 mins.

Laird and the worker with him were prompt, friendly, neat and professional.

Problem solved ... Thanks to Elk Grove Plumbing and Drain!

Mary Mowder

Tessa S.

8/18/2018

Mr. Lotko came to my house in a timely manner and thoroughly and concisely provided his expert advice on my plumbing issue. He thanked us for our hospitality and was very respectful to our home (he put slippers on right away upon entering). He explained the issue and suggested next steps. He gave us a background on his experience and he was extremely professional. I appreciate his knowledge and expertise and would recommend him to anyone who needs an honest plumber!

Kendra D.

5/13/2023

James texted and let us know when he would arrive and did the job efficiently. We will call this company again for future jobs

Antoinette R.

12/24/2020

I recently had Alex do plumbing work at my house. As usual, the service, cost and expertise was excellent.

I have used this company before for plumbing issues. I would highly recommend them.

Amber R.

11/25/2020

I highly recommend Elk Grove Plumbing. I was experiencing a sewage back up. Laird showed up during the scheduled time and went above and beyond to try and get my facilities working. When he couldn't find the clean out (it was buried under a planter bed in the front yard, required hours of digging to find it) he still did everything in his power to unclog the toilets, drains, etc. Laird made me feel heard and I could tell he truly cared about the issue going on. If I ever need plumbing again this is the only company I want to help me.

Naomi B.

03/02/2021 12:00:00 SA

We had a leak at our well and a local well company wouldn't even send someone out to look at it! I called Elk Grove Plumbing and Cassandra was able to find a plumber to come look at it within an hour or so. Parker came out, diagnosed the problem and scheduled repair for 2 days later as he didn't have the proper parts on his truck. We asked a few questions, made a plan, and shut our water down. He and Robert showed up on time, the repair was made efficiently and way quicker than I had expected. We are very happy we found Elk Grove Plumbing last year for water heater replacement and will call them again for a planned sink replacement soon.
Thanks for a job well done!

Cindy M.

02/03/2021 12:00:00 SA

Called for a leak under my sink. They sent someone out right away and he was very nice (it's been a month or so and I don't remember his name). He was quick and efficient and told me exactly what was going on.

I called a few other places who didn't even respond.

Definitely use again and recommend!

Chela G.

09/01/2021 12:00:00 SA

Lupe came to service our overflowing kitchen sink which resulted in our kitchen and living room to be flooded. He came in with a great, sympathetic and friendly attitude and removed the water and cleared the clog. We had several questions and he answered them with knowledge and confidence! That man deserves a raise!

Anthony A.

11/01/2018 12:00:00 SA

I had a stuck shower handle. Called Elk Grove Plumbing and Drain late afternoon and they were able to get someone out the next morning.
Laird fixed the issue quickly and got me up and running. Would highly recommend for their prompt service.

Kelly M.

10/11/2019 12:00:00 SA

I was very happy I called Elk Grove Plumbing and Drain. Laird obviously takes pride in his work. He was personable, prompt, knowledgable about my faucet problem and answered all my questions. I also loved that the diagnostic fee would be applied to the new faucet installation. I'm a happy customer and highly recommend this company.

Stephanie R.

9/14/2019

We had a broken toilet and we made an appointment for the day after we called and Hector showed up promptly. He was very nice and professional. We highly recommend them and will use them again if we need to. Thank you Elk Grove Plumbing & Drain!!

Silvia R.

02/11/2023 12:00:00 SA

They are very professional and friendly. We called for a faucet installation and we were able to get an appointment the same day!! Our technician Yolanda Alvarado was very nice, respectful and did an awesome job. We will be referring Elk Grove Plumbing to all our friends and family!!

John S.

1/14/2022

Competent, courteous staff. Very efficient. Hot water heater failed yesterday morning, they had it replaced and installed by dinner. Cleaned up area before leaving. I have used them several times and they have done exemplary work every time. Employees are always courteous and respectful, thoroughly cleaning up after themselves every time. I highly recommend them for all plumbing work.

Elizabeth D.

10/28/2020

I would like to revise my one star review from last week (10/19/20) with Elk Grove Plumbing and upgrade to a 5 star. This is due to the great customer service I received after the owners Mark and Joe read my initial review and took the time to call me and have a conversation about my complaint. That showed me they read the reviews and care about their customers. They offered to make it right if I used them again and I feel everyone deserves a second chance so I definitely will use them again.
In fact, I just used them again yesterday to repair one of my leaking toilets.

Nicole C.

12/07/2022 12:00:00 SA

2nd time working with Elk Grove Plumbing and I am a true fan. Got services within 24 hours, got estimate for additional work within 24 hours. Great Staff from the phone scheduling to the people who come in your home with such respect and attention to ensure best work is provided. MY ISSUE: Started with a backed up toilet, found out it was a wipe that got stuck. Yay quick fix....yea no after James did an extensive and thorough assessment he advised that my backyard clean out set up was L shaped which meant he would have to find alternate way to clear which meant going on the roof. Luckily he looked under my kitchen sink and saw that the clean out there was accessible (that was only possible because of the first time Elk Grove came out they fixed that for me) it got cleared. But unfortunately it happened again and they came back in 3 days (free of charge) cleared and then IT HAPPENED AGAIN which meant I had to replace my backyard clean out from an L to a T. While doing that James with some sadness (poor prognosis) gave this really cool (if you like plumbing) education about what was happening with my system. I had Orangeburg piping, Orangeburg was invented to help compensate for the lack of steel and iron during World War II. James explained it was a plaster and no longer held a circle shape but was now more oval and was deteriorating :(, with deep grooves and jagged pieces that caused clogs. Most likely will have to look at replacing but for now we created new access to manage back ups.
What I noticed with all 3 plumbers who have come out is that 1. They really like the work they do. 2. They really like the company they work for 3. They really do everything they can to support the customer. 4. They speak highly of management/owner

George V.

07/07/2020 12:00:00 SA

The bath tub faucet would not shut off. Elk Grove Plumbing & Drain responded timely to my quote request! The owner personally replied, and the office personnel were very professional and courteous. The senior plumber responded to the scheduled appointment and quickly addressed the issue! We were happy with the service and cost. I would definitely use the business again, and recommend their service!

Steven S.

10/12/2020 12:00:00 SA

I strongly recommend Elk Grove Plumbing & Drain. John came to my house and was very pleasant and helped me finish connecting my water softener. He later came back to address a water pressure issue and made a recommendation that resolved the issue at no charge. I highly recommend this company and John to do any of your plumbing needs.

Pru P.

2/16/2020

Quick response. Explains work done. Reasonable diagnostic/inspection fee that gets applied to work done.

A. C.

9/23/2021

Great company with honest friendly people. I love that they are locally owned - not like all the other companies (Bonney and Bell Bro) that say they're owned locally but not really.

Chris M.

08/03/2020 12:00:00 SA

Easy to book an appointment, they were able to get in quickly and investigate potential leak issues. Price was reasonable for the service call.

Libby T.

02/05/2019 12:00:00 SA

Hands down five stars! Firstly, We are moving into a newly acquired home in rural Wilton where many other companies won't bother even servicing. From the get go, I contacted these guys here on Yelp and their response time was amazing. Within a day they were onsite to give a free estimate, and beat out the other 2 estimates we had received by hundreds. Secondly, the guys we have working onsite are super easy going and so down to earth, it makes me want to call them back for future projects, and believe me there will be plenty on 5 acres of irrigated land. I appreciate all they have done and encourage anyone looking for plumbing assistance to give them a call!

Jr R.

02/08/2021 12:00:00 SA

Where do I start...Parker and his apprentice (Chris) came in and handle the business, with great turn around time....we had issue before with the water backing up. Parker brought in the 747(the snake) bad azz machine.... WOW! and clear the roots that was in the sewer line and and a few more things that was stuck in the line. Once he clear the line he ran a cam down the line and show how the water flow, (at a price of course) nothing for free ha! ha!...but at least I feel comfortable that the line is clear. Parker and Chris also ripped up the cement and made a clean out ,very well done and neat thank you. Also on top of that he cap off 2 water lines and a gas line, GEEZ! what more can you ask for in a Super Duper Service.
Oops! almost 4 got he came inside and unclog the bathroom sink...and YES!
I was super happy ha! ha!.. from taking a 5 min shower too a 15 min shower it's like winning the lotto. Thanks once again Parker and his apprentice for doing a 6 star ****** job.

Jr

Elizabeth H.

8/24/2021

Great service all around. Laird is super knowledgeable and provides 5 star service.
Will be using them for my bathroom plumbing remodel.

Heather P.

10/20/2020

Loved that the response time was so quick. There were roots growing into the pipe in front of the house of my rental property so they had to dig about 3 ft down and replaced the part so it won't happen again in the future. Any time a tenant needed to do dishes, use the bathroom, take a shower, sewer water would come out the front of the house-causing a horrendous smell. They came out within a day or two and used high tech cameras to properly identify the problem and an 100 ft snake. Everyone I spoke to was very nice and helpful. The job itself was great quality and efficient. They had great discounts as well. The prices I thought were very fair. I would definitely go back to Elk Grove Plumbing & Drain for future plumbing needs.

Patience I.

08/07/2023 12:00:00 SA

At 3 am I heard a loud alarming sound. It was actually coming from the backyard faucet. O_o! The only way to stop it was to turn the water on. I had to shut off the water valve to the home. This morning I got on Yelp and entered my issue and Elk Grove Plumbing and Drain answered. They had a cancellation, so I was able to be scheduled for an 8-10am service. Hung P. came to look at the issue and was able to diagnose the problem quickly and identify the solution. He repaired the issue and everything is back to normal. He was professional and respected my home. I'm going to have them come back and run a gas line, so I can install a gas stove! Call them and use them if you have plumbing issues!

FT C.

5/18/2021

We've had an emergency job and the guys came through. It took a week to do the job and they had to shift their schedule around to make it happen. They also priced the job at a reasonable price considering it was a major job. We had to do a whole kitchen and laundry pipe replacement. Now my mom can finally use her washer and kitchen sink without worrying. The work is also Warranted for a year. Thank you for the outstanding job. They are incredibly hard working and I appreciate the last minute help.

Greg N.

5/14/2021

Joe from Elk Grove Plumbing was great. From coming out to give an estimate to final completion of the job. He listened to my dilemma, offered suggestions, and came up with a solution to fill our needs. The job was completed quickly, at a reasonable price, and we couldn't be happier with the outcome,

Mike G.

02/05/2023 12:00:00 SA

Responded quickly, scheduled same day appointment and took care of the issue. Will definitely use again in the future!

Jim N.

08/12/2021 12:00:00 SA

After calling Elk Grove Plumbing & Drain with some minor issues, their speedy response time was as if we had major issues. Our technician Laird was at our doorstep within an hour. Not only did he quickly isolate and resolve the problems, he also gave sound advice for prevention and maintenance. If (when) we have plumbing issues in the future, we will definitely call Elk Grove Plumbing & Drain first. We will also hope Laird is our technician. Thanks for the prompt and professional service!!

Laleh S.

5/15/2022

Very responsive, helpful and efficient! I was able to schedule an appointment with ease, their Plumber came out on time and fixed our issues in a timely manner. Thank you Elk Grove Plumbing & Drain Team!

Blake B.

05/11/2023 12:00:00 SA

This review is specifically for the service technician, Trey. We've been using this company for years and they did major work installing a furnace in my house in November. Recently our AC unit went out and Trey came to fix it. He was knowledgeable, honest, hardworking, and extremely respectful and personable. By far the best experience we've had dealing with anyone from Elk Grove Plumbing.

We're satisfied overall with Elk Grove Plumbing, however, Trey was exemplary and deserves recognition.

rich v.

03/03/2022 12:00:00 SA

My wife and I cannot express how grateful we are to Elk Grove Plumbing & Drain for coming to our home to unclog our sewer line (especially James Littleton & Justin). We originally had another company come out to unclog our sewer line on Feb. 18th and again on Feb. 21st with a written estimate to replace sections of our sewer line with a cost of over 11k (yes $11,000 ) having to jack hammer under our cement slab flooring.

Tuesday Feb. 22nd, we called E. G. Plumbing & Drain for a second opinion. Yes the inspection was $185 but when the actual work was done on Feb. 28th to completely hydro-flush the sewer line under our home the cost was only $700. Previous reviews have commented on all around great service, how reliable and honest this company is. We totally Agree!

You Now Have Customers For Life !

Rich/Theresa

Brian H.

08/10/2019 12:00:00 SA

These guys are awesome. I'm the owner of All Things Flooring and these guys are my go to whenever I need to sub out a plumbing job. I would definitely recommend them for all your plumbing needs.

Lisa C.

9/17/2022

about to have some service for a faucet leak...this is the first place I will call. have used them before. worked with Laird, who is not only skilled and knowledgeable, but honest and helpful. I hate having to call a plumber, but I don't mind calling for Laird.

Marc M.

06/01/2020 12:00:00 SA

Super nice and accommodating. We have a 20 year old water heater that was failing due to rust from leaking and hard water sediment. Mark did a wonderful and fast swap to a more efficient heater. We got the best price and we're as ease with no problems. They are local and trustworthy! Put your money back into local smaller shops!! Thank you for giving us peace of mind!

Cassandra T.

12/31/2022

I just got on the internet to find a good plumbing service, especially during the pandemic. I came across Elk Grove Plumbing. After reading reviews and looking at the stars, I took a chance on the company. I am very glad that I did. The technicians have been very professional and respectful regarding my Covid rules for entering my home. They allow me watch the work and ask questions as they go. In time, I pull back and trust them for the work that they are performing. One of the things that I like is the pairing of master technicians with younger or newer technicians to the trade. The company is ensuring continuity of good service. They just put in a new wall furnace for us. Good work.

Amy T.

06/09/2023 12:00:00 SA

I have hired EG plumbing for a total of three times now, each time they come out the service is top notch! I have had them inspect my sewer system, install a new HVAC, and install my sink. They're very informative, they work in a timely manner, and are very clean. Even their office staff is helpful in answering my questions and guiding me through the process. I would highly recommend working with this company, and plan on calling them if I ever need help with plumbing, or HVAC things.

Kishaun T.

04/08/2021 12:00:00 SA

I have called for service for a clogged drain and to add a gas shutoff valve to my dryer. In both instances the company was responsive and the technicians were nice, competent, and quick. They are a little dicey but the work is done right. Get what you pay for...

Larry H.

1/27/2023

This is such an awesome business. Courteous, one-time, and resealable rates.. We will definitely be using them for any of our needs. Looks like fixing sprinklers are on our list for them
Definitely recommend this place!!!

Tanya B.

7/22/2019

These guys are great and very honest. I have used them many times due to well issues and now a water heater leak. Thank you for the rapid response and honestly EVERY TIME. Enjoy learning from you all and also knowing what the next steps are to a well that needs to be replaced. Next time I need work, Elk Grove Plumbing is who my first choice will be.

Dean C.

5/24/2022

Had several plumbing needs to be addressed. Some basic repairs a new water line to an ice maker. All in all a fairly decent list of work. The staff was courteous in handling my initial call and was able to schedule an on-site review to assess the work.

Parker came out, looked at all of the projects came back quickly with an estimate and dates they could return to complete the work.

Date of work went smooth and was completed neatly and very professionally. Had a follow up visit for a added repair not on their schedule they were able to work me in and completed this final job very satisfactorily.

Parker was a pleasure to work with very knowledgeable and skilled in each and every repair completed on-site. Highly recommend this firm.

danyal s.

03/03/2021 12:00:00 SA

This place is absolutely awesome I called my warranty company whom never got back to me, found this place on Yelp and no problem they were right out the same day....found the problem great job. Thank you

Ana L.

1/22/2023

We reached out to Elk Grove plumbing for several items we needed done for our new home. We had them build and install a utility sink, put in new toilets and a bidet, change the trim kit and valve on our master bathroom. They arrived as expected, gave us a reasonable quote and were able to complete the job that week. Very happy with their service.

Regina W.

7/17/2021

This company did an excellent job. The plumber was timely, efficient and personable. The price was super reasonable for a backed up kitchen drain compared to other quotes received.

Dale E.

12/05/2019 12:00:00 SA

A drain block caused all the waste water to bubble up out of the master bedroom shower drain. We didn't know this until we opened the shower door. Came to the rescue were Joe and Zach Stillwell and fixed all the blockages. Thank you, you have a customer for life now in me and my tenants.

Shelby G.

1/13/2022

Jessica, who took my call, was courteous, professional with a can do attitude. I called at 8am, she got me a two hour appointment window 10am-12pm, the plumber was here by 1030am.

Lupe also possessed excellent customer service skills. He listened to my concerns and what happened, did some preliminary testing to rule out issues, determined the potential problem then went to work cleaning out the line/main drain. The drain/line was clogged, he resolved that with his equipment, explained his findings and was done.
From start to finish the job took about an hour. Throughout Lupe kept me updated, told me his findings.

The price was very reasonable. They take all forms of payments which is easy, I paid by check. The initial service call fee was rolled into the price, dropping the work fee by $40. Yes I paid the service call fee but that wasn't in addition to the work. Felt like I saved $40, if that makes sense.

The customer service by both Jessica and Lupe was amazing, they represented the company well. Plus the timelines from my phone call to resolution wS also excellent. I'm grateful to Elk Grove Plumbing & Drain for a 5 star job

Max H.

10/26/2020

Full 5-stars for Elk Grove Plumbing! I contacted them on Yelp last week and they promptly sent a tech within a few days for my non-urgent shower issue in Sacramento 95826. My shower had a broken cartridge and won't turn on. Their tech was super polite and fixed the issue within about 45 minutes. He had all the special parts on his truck and didn't need to leave and come back like i've had with other plumbers. They are not hourly rated and I paid for the whole job, not the time spent. Their cost to repair was about $100 LESS than another company that charged by the hour. It's not often that I need plumbing help, but I will be calling them in the future for any problems! I would refer them 10/10 to any of my real estate clients as well. Thank you for making it easy!

Dave S.

07/08/2019 12:00:00 SA

My garbage disposal was not turning on and after trying to manually reset it with no success, I decided to reach out for assistance. Mark responded back very quickly and was able to suggest other things which I might want to try. Mark suspected that it may need to manually reset using an alan wrench and where this may be manually reset. I used my alan wrench and BOOM I was able to reset my garbage disposal and it is now working flawlessly.

I would like to note that Mark went above and beyond what was needed in this case as most other plumbing companies wanted to charge me $140 just to come out and look at it.

You just made a permanent customer whenever I have plumbing issues because of this good deed. I will be recommending you and your company to my friends and family.

Thank you again, Mark!

Pedro G.

10/05/2021 12:00:00 SA

We had a clogged drain in our back patio and Laird from Elk Grove Plumbing came out quickly and completely cleared up the offending roots that were blocking the drain. Great service and a great price, highly recommend this business and will definitely be calling with our plumbing needs in the future!

Joe B.

12/08/2020 12:00:00 SA

Called EG Plumbing and Drain for our water heater that went out. They were able to squeeze us in same day to diagnose our issue. They got the part in the next morning and we had hot water later that afternoon. Our technician John came out wore a mask and practiced all safety measures during these times.

Very Professional and competitively priced. Will do business with them again

Kyle V.

10/09/2022 12:00:00 SA

This review is a bit overdue I had to post it. The technician who helped me was unprofessional & never on time. He Showed up at least an hour late in all 2 appointments and never apologized or said hi. He but even gave me bad attitude. Its been a while so I can't remember his name but I told Belinda back in the office. She sounded like she agreed but she couldn't do anything

Al G.

3/22/2022

Responded right away. The were able to come out the next day as my plumbing was backed up, so had to stay a night in a hotel. They let me know when they were on their way and arrived on time. Found the blockage right away and cleared it. The technician was very pleasant and knowledgeable. Answered questions I had about my water heater, tankless heaters, and water softeners. Very pleased with their level of service.

Kimberly L.

07/01/2021 12:00:00 SA

First time using Elk Grove Plumbing and Drain, however it won't be my last. My son was installing a bathroom faucet for me and ran into an issue with the piping. He read their reviews, contacted them, and satisfied with the initial contact he made an appointment . I was given a two hour window of time and was pleased when they arrived at the beginning of it, no waiting. Parker and Fernando were friendly, courteous and efficient. I'd been given a quote and was thrilled when I didn't pay a cent above the original amount. I highly recommend their service.

Bev C.

11/07/2022 12:00:00 SA

Our experience with elk Grove plumbing and drain was fantastic! I was so upset because we had been dealing with this clog for a week and irritated with our home warranty company for sending out a incompetent company who was unable to complete the job leaving us hanging.

So today on Monday I called Elk Grove Plumbing and Drain, and spoke with Tiffany. What a pleasant experience. I explained our situation and she did her magic and we got a technician by the name of James who arrived on time. Already I'm thrilled. James got here and what can I say.... Competent, professional, informative and just an all around pleasant young man!!! James and his assistant fixed the issue quickly and we are so relieved it wasn't too costly. He also mentioned a few things he noticed and gave me the 411 on how to maintain our appliances.

Such a terrific job guys all around!!
I would highly recommend this great company to everyone, but only if you're looking for quality with a smile that also doesn't steal your pocketbook's spirit!

Thanks again!!

Herbert W.

4/29/2021

I was without hot water for three days. They came in looked at water heater and tried to repair my old one but they can't. I replaced my water heater. They are nice. They waived the first job for the parts and labor to fix water heater. The technician switch his schedule to put in new water heater.

Emilio C.

12/11/2018 12:00:00 SA

This service was professional and quick. A day after I called for a toilet and leak issue, Laird showed up. He even offered some tips and showed how the repair was done. I would recommend this service to anyone. Thank you for the help and professionalism.

Budnie S.

10/29/2020

We had the best experience with this company. Customer service was 100% great. Very knowledgeable and friendly. They were able to give us a quote and get us in the same day to replace our water heater with their schedule already being full. I would definitely recommend them to anyone I know that has plumbing issues.

Mike L.

4/29/2019

I don't just toss out 5 stars to ok or good experiences. Our water heater needed immediate replacement. Instead of unloading onto the garage floor it had been saturating into the sheetrock wall, into the house and soaking the new carpet. I called a few local plumbing companies, priced compared at the two warehouse stores and my best feeling from the girl I spoke with on the phone was Elk Grove plumbing. She had me at we can have someone out there in a couple hours take a look and give a quote. YES! I was already draining it when 'Lupe' arrived. Hit me with a comparable price to big box places, and said he could do it right then. YES!! Wait, I have a problem and would need you to pull it out today. Then come back in a two or three days so I could get the wet sheetrock down and replaced? YES!!! They called and asked if I was ready to schedule install and were back, on time. I had asked Lupe plenty of questions which he was very knowledgeable and easy to talk to. He explained what we would need to bring up to current code and made quick, clean work of it. In the middle of the install, I mentioned that in 14 years here we have never had been able to get hot water in under 8 mins at the kitchen sink or upstairs bathrooms. Common problem, he sez. You need a water recirculation unit Don't have on the truck, but could be back tomorrow to install. YES!!!! Hot water to all our faucets only takes 45secs now! Lupe made good on everything he said. Even after a very minor hiccup that was easily resolved. This local Elk Grove company is a hands down A+

Annette P.

1/18/2021

They were very fast at responding and fixed the problem right away. The customer service staff on the phone was also very helpful

Vince G.

11/14/2021

I've unclogged many-a-clogs in my adult life and tried tackling this one for my 60 y/o's house tub and though I gave it everything I had in my arsenal, I eventually had to tap out and call the pros.

Elk Grove Plumbing & Drain replied quickly to my request and was out within 2 days for my non-emergent issue. A nice man came out with the right power tools and was able to get the problem solved within minutes. My only service suggestion is this, I was told that coming out to assess the issue was no charge and I think that's true, but in assessing the issue with a snake, the issue was handled and I had no idea how much that was going to cost until the man was literally packed up and ready to leave.

I did have a little sticker shock initially as I've had a plumber from Ace Heating/Air and Plumbing repair a Pex line in an attic (2 man crew) and that was around $150 and they were out within 2 hours as water couldn't be used without the repair being done. Another time, I needed service super quick mid afternoon and 5 Star Plumbing come out within 45 minutes to repair a gas line I accidentally drilled a hole in and that was $350, but not cheap material was needed and part of the drywall had to be cut away. I only mention those to qualify my sticker shock seeing almost $200 to send a snake, albeit a fancy snake, down my drain, wait 2 days and in-and-out in 20 minutes.

I'm not upset about the price, I'm not the cheapest at what I do and feel I'm worth every penny and happy to let a would-be customer choose a cheaper service, but I also tell EVERYONE what the cost will be going in and stick to it, no surprises. Obviously, I'm not loyal to any 1 plumbing outfit and not sure Elk Grove Plumbing & Drain will be my first call next time, but have no issue with the physical service, I'll just know, and hope you know now, to bring up the discussion of cost before any service is attempted. This would have been a 5 Star Review had price been mentioned up front.

Don E.

8/19/2021

Just had my hot water heater replaced by Laird and Brandon. They were punctual. They were professional and courteous. They did an excellent job. Their price for installation was reasonable. I would highly recommend Elk Grove Plumbing and Drain and Laird and Brandon to all my family and friends.

Tr Derek N.

11/30/2021

Very responsive group. Alex came out to assess the situation at my home and gave an honest answer and pointed out potential problems that should be address. Overall, I would recommend this group and would hire them again.

William I.

08/05/2021 12:00:00 SA

Incredible, fast, efficient and effective service every time I've used them. Thanks!!

Lauren W.

03/10/2021 12:00:00 SA

Elk Grove Plumbing & Drain my go to plumbers since we bought our house two years ago. We quickly found that with an older home plumbing issues were bound to happen. EG P&D always provides quick and fair estimates. We have had them do small things like snake a drain and larger projects like replacing the trap in our master shower. No matter the project or the tech who came out we have always received great service and felt updated along the way with what the fix should be. Always happy to support local businesses especially ones as great as Elk Grove Plumbing & Drain.

Dave S.

01/03/2020 12:00:00 SA

I had a hot water pressure problem, garbage disposal problem, and a leak in one of my toilets. I called and the gal I spoke with was so friendly and nice and set me up with an appointment the next day. Zack and Troy called and said they could come over early and that was fine by me. These guys were total professionals and also showed me tips I could use in the future. I would highly recommend them for anyone who has plumbing needs. I will definitely use your business again in the future when I have any future plumbing issues. Thanks again.....

J L.

6/27/2022

Kenny had an excellent fix for new sink with misaligned P Trap issue. Great attitude. Fair price. Will definitely call again.

Josh c.

06/01/2021 12:00:00 SA

Great response time, they were able to come out that very same day. Parker was super helpful in making sure all my questions and concerns were addressed, definitely went above and beyond. Would recommend to anyone!

Miz H.

04/08/2021 12:00:00 SA

I've been sitting on a leaking garbage disposal for months and finally broke the kitchen pipes by knocking it over with a huge butcher block. I called Elk Grove Plumbing and they were able to book me in same day. I believe his name was Zach who came with another partner who got me all fixed up and ready within 2 hours of service. These guys are great. Both men came ready and fully protected considering we are in a pandemic. The guys were very knowledgeable and pointed out all my issues and saved me as much money as they can. Price was A plus, service A plus and response was A plus. Definitely keeping this company as my go too. Thank you EG Plumbing.

Michael T.

12/08/2021 12:00:00 SA

They were able to dispatch a tech to come fix a leaky toilet quickly, he did great work and it was reasonably priced. Would definitely hire them again.

Melissa M.

8/19/2019

Joe was beyond helpful, knowledgeable, and patient! He responded quickly on a early Sunday morning by phone and even spoke to my husband about the hot water valve issue. He didn't mind at all. Thank you JOE! Excellent customer service!

Becky S.

07/12/2022 12:00:00 SA

Our toilet wasn't filling the tank or the bowl. We used Elk Grove Plumbing once before and were totally satisfied. We called on Monday and were able to set up an appointment for the next day. John came and did an excellent job. It was worth every penny we paid for it. He was on time and highly professional. We highly recommend Elk Grove Plumbing and Drain to those needing a simple repair job like ours or more complex plumbing. You can even select the technician if you've already worked with them or have a recommendation. We are repeat customers having our sink faucets repaired the previous time.

Dao X.

05/10/2019 12:00:00 SA

had an issue where water was leaking from the base of the toilet and the bathtub.. didn't have a clue of what was wrong with it, so i looked around on yelp and found them. called them about the issue and lupe came within 45 minutes after i hung up the phone with belinda. he immediately knew what was wrong after i explained the issue and fixed it within 20 min. super friendly, knowledgeable and some of the fastest service i've ever received. definitely recommend to everyone. thank you once again!!

Rick M.

11/03/2021 12:00:00 SA

My water main line was leaking on my side by my shut off valve the company came out one day later after setting up an appointment. The gentleman was nice and direct on what was needed to repair my water line. I would definitely use the entity again for any plumbing issues.

Wendy T.

5/31/2021

Update
I guess he managed to find my email because shortly after he replied, I received an estimate. It was difficult to read as it had a lot of grammatical and spelling errors. The price was really more than I think the job is worth. But he's not alone. The minute a plumber spies a remodel, his hourly rate goes from $150 to $1200.

I'm still wondering if I was charged the $40. I'll check my credit card.

Heather C.

01/01/2023 12:00:00 SA

Thank you to James & Brandon for being able to come out within 24hrs to fix multiple issues! Leaking shower head, leaking dishwasher, and replacing my bathroom sink faucet! And since I had bought the wrong fixture, I got good advice on what product to get instead and speedy revisit the next day. Great customer service, super friendly and they treat you like family. Will absolutely keep doing business here

Bruce M.

4/24/2021

I'd like to give a shout out to Lupe who put in extra (overtime) for my mistake. I originally had a last minute appt on a Saturday between 2 and 4:30 to un-clog a main line. Prior to 2pm, it looked as though the clog had resolved itself (shower, a few toilet flushes, etc.), so I cancelled the appt. Well, around 5:30 or 6 pm I was proven wrong about the issue self correcting and needed help (going out of town the next day). Called to plead by case and stupidity. The extremely nice lady on the phone contacted one of their workers (Lupe) to see if they could accommodate. I was lucky enough that Lupe agreed and showed up within the hour and fixed the issue. Paid a bit more (overtime) for my error (cancelling the original appt), but thankful they came. I now don't have to search for a plumber when needed, Elk Grove Plumbing and Drain will be my only call in the future.

Krista F.

7/22/2023

UPDATE: The response from the business owner Joseph on 7/10/23 speaks volumes about the level of unprofessionalism for this job. In response to his comment there was no mold under the sink. It was a brand new vanity and faucet that we had installed a few weeks prior to our tenant moving in. It was in near new condition at the time of the service. The tech left 2 water leaks without disclosing it to me after he worked under the kitchen and bathroom sinks. That is unethical and a liability. There was not a leak prior to his arrival to unclog a toilet of all things (I still don't understand why he would try to fix a toilet by going through a kitchen and bathroom sink). He told me there was a leak behind the wall because he was unable to properly connect the pipes only after I called their office to get an update. As for meeting the tech, he was supposed to call and send pics while he was on site. That was not done. I should not have to be present. The tech should be properly trained, trust worthy and follow the request of a homeowner with a phone call. My tenant was present but they are not a plumber by trade. That is why I called Elk Grove Plumbing because I thought they were reputable but have now changed my mind. Blaming me and making excuses for poor workmanship, lack of integrity and incompetence is unacceptable. As for trying to reach me, Joseph left one message on my voicemail after seeing my review on yelp not prior during the whole ordeal. There is nothing I have to say at this point. I will take my business elsewhere where the company can do the proper work the first time. That's how it should be and that's what clients deserve.

Larrry C.

10/25/2018

Laird was prompt and explained everything he was doing. He told me up front what it was going to cost. Great Customer Service!

Nai T.

12/01/2020 12:00:00 SA

I have mixed feelings about this review. I understand when you pay for customer service there's a higher fee that comes along with it because of overhead costs.

I was somewhat happy with the service the first time around because job got done 3/4, two toilets, shower, and leaky faucet somewhat fixed. Technician was friendly.

The leaky faucet was the only issue that wasn't completely fixed. Technician came out two times then the owner came out the last time. Still got a leaky faucet. I had a leaky faucet with only the cold water but after the fix the water was still leaking so I contacted them about it. I didn't watch them while they attempted to fix it so I don't know if they even checked the hot water side. But long story short looks like the cold side is fixed but the hot water side is now leaking. Like I mentioned before my hot water was fine before the fix.

Technicians first attempt - leaky faucet

Technicians second attempt - leaky faucet and huge leak at the base of the faucet

Owners attempt - leaky faucet

I was tired of having to call them back for recall so I was going to just let it go and give them a better review than this current one but what made me super unhappy was their forgery of my signature and trying to get rid of me like I was the problem.

I am not happy with the outcome because they didn't have me sign anything in person or electronically but I got an email with supposedly my signatures stating that I was satisfied with the fix and they were closing out my case/service because they had been called back twice for a recall.

I felt like they shooed me out without really addressing the issue. I paid too much money for a simple fix that couldn't get fixed properly. They are definitely overpriced for not resolving all the issues and they forged my signature twice in one document.

Any professional business providing service should inspect and troubleshoot to resolve the issues in need of repair. So yeah I may have told the company the issues I observed but wouldn't it be something to consider that if the cold side was supposedly fixed to maybe check the hot side if the faucet was still leaking, process of elimination. The professionals are hired for a reason, as a customer I can only provide observation of the issues. Why didn't the company take their time to figure out what was really wrong? Basically do what you're hired to do as you specialize in that field. $350 to replace 2 washers for the 2 toilets, one shower handle and cartridge, and whatever they did to the cold side of the water faucet.

La Trell B.

10/24/2020

Talk about friendly staff, professional and affordable this is ur place. My experience was wonderful. The staff talked me through every step. Would I use them again you ask, ABSOLUTELY!

Lily T.

01/08/2022 12:00:00 SA

My tenant had a nightmare issue and it wasn't resolved until Elk Grove Plumbing came to the rescue. Jessica was super helpful and polite and friendly. I'm guessing she sensed the panic in my voice over the phone and bless her heart for putting up with my stressed out tenant. I've waited a few months before giving my review to make sure what could've been way worse didn't actually become the way worse. The saying you get what you pay for is true in my case. Not the cheapest but the most honest and a company that stands behind their work. John and his team are worth the 5 stars and referrals that I'll be doing whenever someone ask for a recommendation.

Jus S.

09/12/2022 12:00:00 SA

Nice guys but wore shoes in the house without booties and left my toilet tank lid out for me to put back.

Gus V.

10/06/2021 12:00:00 SA

Call EGP&D for all your plumbing needs. Very responsive and quick to schedule appointments even if you contact them on weekend. I had the pleasure of working with Laird. Immediately he diagnosed and explained several scenarios that could be affecting my plumbing. He then started selling me on a new water heater. No pressure and no false claims. I could've lived with the water heater but decided to give him the business. Being in sales myself I look for customer service and good presentation. Sold me on a 12 Year 50 gallon American Standard. They were here the next day to install on time and extremely professionally. Will be calling them for all future plumbing and drain issues. In this environment we are in where people want to work less and make more money it's a breath of fresh air to deal with professionals like Laird. Hard work and customer service pays off!

Meg B.

02/01/2022 12:00:00 SA

I am extremely pleased with the service I received from Elk Grove Plumbing and Drain. We had a toilet that had been leaking from its base on and off. When I initially called, we were able to get an appointment for the next business day.

Lupe, our technician, replaced the 25 year old toilet at our request, and ultimately diagnosed and fixed the underlying leaking problem. The overall cost was very reasonable - and far less than we had anticipated.

Excellent customer service all around - we plan to have them come back soon and replace more of our aging fixtures!

Rebecca M.

2/27/2023

This incredible family owned business provided the most comprehensive, responsive and high quality experience when I needed a sewage line replaced. I cannot recommend them enough; between the attention to detail and how personable the guys are, it was a pleasant experience during a personally stressful time. They set the standard for making customers feel taken care of from start to finish!

Tiffany T.

01/05/2022 12:00:00 SA

We only had a brief exchange but wanted to thank you for the honest, professional advice about the service needed for my repair. It's much appreciated!

Sue C.

8/23/2022

The reasons that I chose EG Plumbing were 1), they are a licensed business, and 2) they have many positive reviews here. Therefore I feel obliged to share my experience here so people will have more information to base their decision on.

I called EG Plumbing for the repairs of the water heater pilot light at my rental property. The technician quoted me the cost of pilot light unit replacement and, upon my inquiry, suggested replacing the entire unit of water heater. He gave me the price of $1800 and said the job could be done the very same day. I opted for replacing the water heater. I was not able to be present when the replacement job took place.

A month later I learned by chance that the City of Elk Grove issues a permit for water heater installation. The City sends out inspectors to make sure the installation meets the city's building codes. Since EG Plumbing is a licensed business, I figured the water heater installation must have met the requirements - after all, that's what a license is all about. Nevertheless, I ordered an inspection. Well, to my surprise the report says the installation was not up to code: an expansion tank was missing.

I called EG Plumbing about the missing expansion tank. I made it clear to them that when I chose a licensed business, I expected the work to be done professionally, which means the city's code or requirements will be met. I got no apologies. They offered to add the expansion tank with an extra $150. I agreed.

I was able to be present when they put in the expansion tank. That was when I found out they actually had put in a 40 gal water heater instead of a 50 gal. which was my original tank size. I was not informed of the difference when I was given the initial quote for replacement, nor was I informed of the difference when it was installed.

So I called EG Plumbing to complain that they downsized the water heater without my consent. They sent me a picture of a random 40 gal water heater saying that was my original one. Luckily I had pictures of my old water heater sitting in my garage to prove the old one was a 50 gal. In response, EG Plumbing waived the $150 charge on the expansion tank which they should have put in in the first place.

My complaints are:
--I expected the work by a licensed business to meet whatever requirements there are from the city or state. EG Plumbing's work was not up to code.
--I expected the technician to explain to me the pricing differences of different sizes, and allow me to make a decision. They did not. When a replacement quote is given, usually people assume it is a replacement of the same size. They gave me a good price in order to get my business, and figured I would never find out they put in a smaller one since the house is a rental property.

AJ T.

12/24/2021

couldn't ask for anything better! from the call to Jessica to the TECH coming over , Job well done You can tell the owners care about there business and it shows with the amount of professionalism . He was done with the installing my new kitchen faucet within 1 hour. I was very pleased with his work. Yes I recommend this company to every one, I have mention my son is a plumber in the union for the last 15 years , Do you think i could get him to come over and fix this ?

Johno B.

9/28/2018

Great service, very fare and helpful. I would definitely recommend them, tremendous customer service!!

Ted O.

1/19/2023

I've used EGPD for over 15 years and have always been impressed with their quality of service and professionalism. I called to gain a evaluation of my existing hot water system. I was provided with an appointment for the following day. I received text messages regarding the arrival time for service. Joe, the technician, was articulate and professional. He performed a thorough analysis of the system and provided easy-to-understand information. I was especially pleased to learn there would be no charge for the evaluation. EGPD appears to have grown significantly in recent years. It is great to see that they continue to value exceptional customer service.

Mireya R.

07/09/2019 12:00:00 SA

Had a toilet go out at the commercial building I work at and Elk Grove plumbing was the only available service that answered very fast and professionally.

At first we thought the toilet just needed a small fix but we ended up getting the whole thing replaced. It was replaced the very next day!

M T.

6/19/2021

Parker showed up and took care of business! My problem was addressed quickly and easily. No more leaks for me!

Carol H.

10/13/2018

I own some rentals and had a tenant tell me about a hot water heater malfunction at noon on Friday! Elk Grove Plumbing worked really hard to get this tenant emergency handled. I so appreciated this. The service call was reasonably priced and they solved a problem for me! I will call them again.

Joe C.

12/31/2020

These guys are awesome!
I call at 1:15 on New Years Eve, and big Laird was at my door just after 3 :00.
Laird is the consummate professional, he's got the boot covers and ask me what's going on.
I bring him into the kitchen and explain what I've done so far, and that my power snake can't reach out to the back up. He goes out to his van and grabs his 75' snake, powers it up, runs it out and bam. No more problem!
He was in & out in less than 30 minutes. The price was reasonable and agreed to before the work began. Couldn't have went smoother.
Thx Laird
Call Elk Grove Plumbing & Drain, and save your time and cash if you just can't get it done yourself.

Nina W.

12/04/2020 12:00:00 SA

The guys who showed up were professional and polite they got right to work. They were efficient and finished quickly and did a really good job in resolving the problem.

Kathy T.

8/30/2022

Recently completed a remodel of our house. When working on the two baths, our contractor found that the pipes were broken and needed replacing. Since the flooring guys were starting the install of the new floors, we needed the work done ASAP. Thanks goodness Elk Grove Plumbing and John and Hung stepped up to the plate. They came in and totally replace all the plumbing for our hall bath in one day as the new flooring was going down in the rest of the house. They were clean, professional, polite and very thorough. Plus the price was reasonable for such a rush job. Would highly recommend Elk Grove Plumbing and John and Hung if anyone needs plumbing work done. Two really nice guys.

Bea S.

10/07/2021 12:00:00 SA

Great service came out the next day and took care of the situation.

Mark H.

07/01/2023 12:00:00 SA

Real people!!!- real service! !!!Asset to the community!!!! Keep up the amazing work....

Linda V.

03/09/2021 12:00:00 SA

Joe to the rescue! It is always a pleasant (and informative) experience when Joe comes to fix the plumbing issues in my home. He is very knowledgeful , courteous, and professional. Thankful for his services and commitment to excellence.

Valetti L.

6/17/2021

What great service and personable technicians! Alex was very polite and patient with all my questions. We had a bad leak and didn't know where it was coming from (behind wall of sink and toilet). Ultimately learned from toilet. I also had other drips and problems I asked if he could advise on. I decided to replace all my toilets (three) and repair shower heads, leaking faucets, worn out valves, etc. With each activity Alex kept me apprised on what he was doing. I was provided an estimate in advance of all services which were fair and reasonable. Also, I purchased what I needed (toilets) for them to install and Alex let me know what size to look for (yes, this is good to know in advance) which was sooo helpful because it makes a difference). All PPE was worn during all day repair with enough warning in advance when the water needed to be turned off to the house.

If I need anything else done I will certainly call them back (from first call to final repair all done within the same week). I also want the office staff to know I appreciate their great customer service as well. Thank you!

Emmile B.

11/27/2022

They were really quick to come out when water started leaking from our bathroom ceiling. Fernando was able
locate and fix within a few hours. Great customer service and super friendly!

Aimee S.

8/24/2021

Our toilet kept backing up. We tried to fix it several times in several different ways. Man... thanks to Parker for coming out and finding that we had a tree root causing the blockage. He removed our toilet, took care of the root and put the bathroom back together. He was clean and professional and humorous at our situation. Which I appreciated!

Kelly D.

11/25/2020

I wish I could give them 10 's!!
The day before Thanksgiving , waiting for company to arrive I found my kitchen floor with an inch of water. We found water leaking (at times pouring) from our dishwasher. I googled an Elk Grove Plumber and decided to call Elk Grove Plumbing and Drain. My husband was trying appliance places and no one could help us before Sat.
I spoke with a the nice woman who answered the phone and she referred me to her boss who tried to help figure out what might be wrong. She then told me she would send out a tech between 4-6. It was about 3 so I was very happy with that. He ended coming before 4!! I was so happy!!
The techs name is John Hayes. He was amazing!! He got the valve turned off but pretty quickly assessed that the problem was with the appliance so we would have to have it repaired or buy a new one. But he got all the standing water out of the dishwasher and checked all the pipes under the sink. I was so relieved even though I knew it meant hand washing the Thanksgiving dishes. Still so grateful that he got us all cleaned up!
John was so great and personable! He then told me that it was $40 just to come (which I was told on the phone) He then said it would normally be $180 for the service call (he was there for quite awhile) but that he would just charge me the $40. That was it!! I told him I felt like crying! He said Happy Thanksgiving!! I told him I couldn't believe it and he began to tell me how much he loved this company he worked for and how well the employees were treated. He said the philosophy of the owner is to serve the public and not nickel and dime people.
I have found a plumber I will stick with and will recommend to everyone!!' Elk Grove Plumbing and Drain is the best!!!

Jennifer S.

6/30/2022

Kitchen sink clogged and needed help ASAP. They were very quick to respond and arrived less than 30 minutes later. They came in and got the job done. Great people and great service!

Jonathan S.

2/15/2022

All around great service. The receptionist was knowledgeable and helpful. The tradesmen came on time and didn't leave until they finished the job which was after dark and dinner time. This business has great communication. We will be calling them for all of our plumbing needs.

Steve T.

3/15/2022

Once again Elk Grove Plumbing & Drain came to the rescue of one of my old rental properties. Ran 35 feet of pipe in the crawl space of my 112 year old home. They were courteous to my tenants and were helpful to me by sending pictures of the job at different stages of the repair. I'm not going to lie and say it was cheep but it was a reasonable price especially since they had to crawl around in a muddy crawl space. I want to thank the guys for doing such a great job and I'd recommend EGP&D to my friends and other land

Elizabeth E.

12/23/2021

We were desperate to get someone to check for a toilet leak. Water kept cycling into the bowel without flushing it. Zach arrived when promised. He was very professional, personable and really approachable. He did not try to sell us a new toilet even when we requested that he have one on his van. He diagnosed the toilet looking for leakage and checked to make sure it was operating properly. He told us what it would cost to replace the flapper and was going to change out the old flapper with a new one. We had someone replace the flapper about 4 years ago for the same problem. For a couple hundred dollars more we felt it was better to replace the toilet. Zach did not pressure us at all. We are very pleased with the toilet, installation, price and professionalism we received today. I am recommending if you need professional service, call Elk Grove Plumbing & Drain first. I also learned in talking with Zach (really nice person), that there are other projects his company can help us with. The total job took about 1 1/2 hours to complete. I plan to call them first. Thanks Zach!

david f.

12/07/2019 12:00:00 SA

Needed a fridge water line installed asap and got a next day appointment thru an easy process and it all went great. Laird was super pro, very nice and explained everything clearly.

Glad I went with them!

Scott R.

6/29/2022

I have used them twice for HVAC service. We have had Trey come out both times. He has been very helpful and always is communicating with us about what's going on. Very quick response and great customer service. I highly recommend.

Anne P.

03/08/2022 12:00:00 SA

I've given this company 2 stars ONLY because the owner was a man of his word. We live in an older house in the country and two weeks before Christmas 2021 one of the valves in our main bathroom's shower gave out and was leaking. We only wanted to repair the problem as the holidays were just around the corner and we needed a shower. We called Elk Grove Plumbing and Drain and they responded right away. The first guy that came out was pleasant but said he didn't have the tool to detach the handle to get to the valve. He set up an appointment the following day for the guy that had the tool to come. I don't remember his name and he will likely be glad when he reads what I have to say. He arrived when promised but from the moment he and his assistant walked in the door they were working on a major remodel. Wanted to rip out one wall of the shower because the pipes were the wrong size, wanted to rip out the adjacent shower wall (no plumbing there) because of damage they would likely find and finally wanted to rip out our second (and only other shower) at the same time to get it all done at once.

We continued to say we just wanted to repair the valve and the guy started talking about putting us in touch with their company that does demo, tile, etc. Again said we just wanted repair. He finally said he could get to the valve but only by cutting a hole in our shower (photos attached) He told us they had plates they could put over the hole. Until he cut the hole, of course, and then said, oh sorry, plates wouldn't fit because he cut the hole too big. He then researched replacements and said might take up to eight weeks to get them and gave us a $1600 estimate.

We sent him away. By the time he left I felt like I needed a shower based on the BS but, oh yeah, I didn't have one! My husband and I understand that possibly he saw many things that could be improved, it is, after all, an older house. We don't blame him for offering the option but have a real problem that he wouldn't let it go and didn't get that we would not be committing to a major remodel 10 days before Christmas!

We had paid the company $300 to this point and had a badly cut hole in the wall for our trouble. I give full credit to the owner for agreeing to refund all but the initial $40 fee, which was completely fair for us to pay, and to him also for sending it in a timely manner.

By the way, the final photo is the repair my husband did himself with just a little leg work to get the appropriate parts. No leaks and a functioning shower. And I should say, I took time to post this review because I didn't want to write on while I was so mad...but I'm still mad so here it is.

Linda G.

02/02/2021 12:00:00 SA

We've used Elk Grove Plumbing and Drain twice now. Each time they schedule an appointment they show up on time and promptly deal with our plumbing issue. The two plumbers we've had here were Hector (last year, I believe), and Alex just recently. Due to the COVID pandemic, Alex was very careful to wear a mask the entire time he was here, and covered his shoes to avoid bringing dirt into our home. We really appreciated that. Both Hector and Alex are excellent plumbers and gave us great service. I highly recommend this business. We will definitely use EGP&D if we ever need a plumber again. Thank you Alex for your excellent service! And thank you Elk Grove Plumbing and Drain!

Monica P.

05/08/2021 12:00:00 SA

Great service! John Alvarado came out and was attentive, knowledge and prompt. We had a job others turned down but Elk Grove Plumbing was there for us!

Laurel P.

10/24/2021

Elk Grove's water is so hard so we decided to invest in Halo water system to conditioner our water. We have used Elk Grove Plumbing and Drain for multiple projects, some minor, some major. Every time we contact EG Plumbing and Drain they are courteous and responsive, and we are always happy with the quality of workmanship and level of expertise. Lupe recently installed our Halo Water System and he did a phenomenal job. We couldn't be happier we love our water!

Tony Y.

8/20/2019

Everything was good. The customer service on the phone was helpful, friendly and knowledgeable. The guys that came out was also the same. They diagnosed my toilet issue and recommended a replacement. They close the toilet lid when they were done. I pay them and they left.

The owner called me to check on something I thought were scratches. It turns out to be markings that could be washed off. He offered to send his guys to come wash it. I did scrubbed it myself and it did came off a little. I'm sure they have something more powerful that can remove all the marks, but dang it, I hate these toilets, it's going to the dump.

Katherine S.

03/10/2022 12:00:00 SA

I called Elk Grove Plumbing for a 2nd opinion for my bathroom floor where the toilet was removed for new flooring. The other company would not touch it, toilet ring was rotten that and the flange needed replacing. Told me to get a handyman, would not address my concerns or give me a direct answer when questioned about the process, would not remove the ring, said he couldn't, because of the rust. A handyman w/o plumbing experience made no sense to me. Called Elk Grove P and they came out within a day, looked at it and said yeah, we can do that, gave me a day & time to come back and done. Very pleased, tech's Parker & Eric are great, professional & kind. Thank you!

H.M W.

8/26/2022

Super to work with. Nice gentlemen came out and helped me understand the process and fix our leak.

Sarita N.

6/23/2020

I had water spilling all over my kitchen and they came and fixed the problem. They were quick and friendly. If I have another plumbing issue I'll definitely give them. Call.

Brandon H.

2/18/2021

They were able to send out a technician within an hour on the day I called them. The technician cleared the clogged shower drain and fixed the piping issue causing the backup with in 20mins

Mateo A.

9/28/2022

We had Elk Grove plumbing come out to replace a faucet, redo the plumping under the sink and install our new dishwasher. They were on time, clean and efficient. They even do HVAC. We had them out to give us a second opinion on an AC issue. There was a small issue with the dishwasher they come right out and fixed it. It was so small I felt bad for asking them to come out but their attitude was, I just want you happy with our work. Gotta love it. They do have a estimate fee of $40 but they take it off if you have them to do the work. Local and will be using them again for plumbing needs.

Ruby M.

12/06/2021 12:00:00 SA

Joe Stilwell, Zach Stilwell, Roger, Brandon & James did an excellent job at 1512 Sterling Street. My sewer line had to be replaced in November 2021. They did a very good job.

I highly recommend Elk Grove Plumbing and Drain.

Ruby Portis and Verna Davis

Alysa H.

7/31/2021

Both of our toilets stopped working at the same time. Elk Grove plumbing and drain was able to come out in less than an hour and resolved the issue quickly. They were very professional, explained options clearly, and provided excellent service at an affordable rate. I will definitely be contacting them for future plumbing issues!

Tanisha M.

10/06/2021 12:00:00 SA

I had originally got a quote from Bonney Plumping for the following repairs:
Install a customer bought kitchen faucet
Replace/ repair leaking bathtub faucet
Master bath sink leak
I was quoted 933.81. I was in shock. It was 431 to install the faucet I bought. Crazy

Then I got a call from Elk Grove plumbing they came out Laird was super nice. They quoted me 250 to install kitchen faucet and replace bathtub handles with they showed me which ones on Amazon to order.

They completed the work on a Sunday. Fabulous customer service and great experience with Larid.

Elk Grove Plumbing has just earned another repeat customer.

Dave P.

07/05/2020 12:00:00 SA

Lupe came out and completed a thorough assessment. It turned out to be different than imagine and not as big of deal (read: less expensive). He was helpful, educational and offered alternatives. His work was much appreciated.

Ann Y.

04/09/2019 12:00:00 SA

My water heater stopped working this weekend. After trying unsuccessfully to light the pilot light, I knew that a part was probably broken and didn't want to risk blowing up my house by trying to fix it from a YouTube video. I knew to call the pros and was lucky enough to get Laird and his teammate to fix my water heater. I received a text reply Sunday night, was able to get an appointment Monday around my work schedule, they came out when they said they would, and they quickly finished the job. Hot showers that evening! Laird quoted me a price and stood by his word, even though he made an error in my favor. Love supporting local businesses, especially when they do good work with excellent service. I won't hesitate to call EG Plumbing the next time I'm in need of a plumber.

Theresa M.

04/07/2020 12:00:00 SA

They came on time were very professional unclogged my kitchen sink gave us great tips to keep our pipes free from debris, I was very impressed by how well they worked no hidden costs estimate and suggestions to keep our sink free from any more problems
I definitely would recommend them

Thomas V.

9/30/2020

I can only start with wow. I got quotes from three other plumbing contractors. Their quotes were $2310, $3400, and $3800. Laird (supervisor) quoted the work from the detailed photos that I sent in an email. He quoted me $475 and that is exactly what the price turned out to be. His fix was simple and solid. They showed up on time and finished the work in two hours. I couldn't be happier with the results. I have found my new plumber.

Jennifer G.

06/11/2020 12:00:00 SA

Best experience (by far) with having a plumber out! Laird was professional, personable, and got the gas line moved same day for me!! THANK YOU. You just helped this stressful remodel a little more tolerable.

Jenny S.

03/10/2022 12:00:00 SA

Zach and his team were able to shift things around for us to meet our goals for loving into our new house. Great value, responsive, and kept me informed every step of the way. It's hard to be a lover of old houses with all of their challenges, but this was a great value for the repair and I will be using again.

Josh S.

2/28/2019

Laird came by today to check out a leaky pipe in my tub that was causing water damage to my ceiling (yikes!), and right off the bat, besides being on time, he was courteous and respectful (introducing himself, asking for permission to come in, and putting on shoe covers before doing so). He took a look at the issue, and his knowledge quickly became apparent. He gave me a rundown of the possible causes, and he did so in terms I could understand. More importantly, he armed me with the knowledge to do some initial fixes to try to solve the problem without doing a more invasive repair. I'm hoping the work I'll be doing will fix the issue, but if not, I'll definitely be calling him back to do the full fix. Great experience with this company, and I'll definitely be calling them back for any future plumbing needs.

Tim T.

07/05/2020 12:00:00 SA

On the phone she said they don't have an hourly rate so I chose them. When the tech arrived he said the job would be $200 standard weekend rate. I wished the initial consultation call would have said that there was a standard rate instead of telling me they don't charge hourly. Anyways, I'm glad they came and fixed my hose bib, a job that took more time filling out paperwork than actually wrenching.

Might think about using them again if I have to. All the other big names charge almost $100 for just showing up.

Mohamed S.

04/06/2021 12:00:00 SA

Great service, they came in the same day(Sunday ) when I called them , fixed my plumbing problem in no time , their fees are reasonable, highly recommending them .

Kenny K.

04/06/2023 12:00:00 SA

Someone mentioned that Parker is a paragon of his trade. I concur. I'll add that he is honest. Parker was the first to come out and give my wife and I an option that separated him from the others in his industry. He was the one to problem solve our main sewer line issue and prevent a torrential catastrophe of pain and misery for us. Elk Grove Plumbing & Drain is fortunate to have him on their crew. He earned my respect and Elk Grove Plumbing & Drain will earn my future business and referrals. Also, James, an efficient, amicable, and reliable professional who has made plumbing repair and service visits to our home to render his skilled labor. Thank you. You sir, are a pivotal part of why we decided to go with Elk Grove Plumbing & Drain as well. Last but not least; Zach, Roger, Robert W., and the others in the Elk Grove Plumbing & Drain team who specialize in the trenchless sewer line service. We are grateful and appreciate all that you guys did for us. We are so happy with the final outcome. Zach was the lead tech and his problem analysis, skill set, knowledge, and ability is a cut above the rest. Zach and his crew nailed it down to the details as planned. Also, the pure quality of the trenchless sewer line work from start to finish has earned my loyalty, admiration, and this 5-star review. I highly recommend the Elk Grove Plumbing & Drain company for any sewer line issues or repairs.

Heather W.

6/21/2021

LUPE is the BEST plumber ever!!! Second time I've requested him to come out. Friendly, professional, fast and he knows his stuff! I highly recommend him.

Cynthia B.

12/27/2021

They were on time, very personable, and fixed my kitchen leak in record time. I'll use this company next time plumbing help is needed!

Matt L.

08/09/2021 12:00:00 SA

When I called for their services I was able to send a picture of the problem I was having under my mothers sink. I went over to change out a faucet and ran into a problem. Within the time I called and gathered other quotes from other companies it was less than a week for them to come out and service the bathroom sink. Affordable, reliable, professional services. I will call again for future services.

Emily S.

09/12/2021 12:00:00 SA

Laird Lotko came out on a Sunday to fix our plumbing. He was familiar with our neighborhood plumbing and showed us the problem, roots growing around the toilet ring. He was professional, timely, and efficient. Thank you!

Melissa T.

8/17/2021

They scheduled quickly and Parker arrived right on time. He identified and fixed the problem quickly. The price was reasonable and the entire process was fast and simple.

Mallory L.

11/13/2018

Called this company because my water heater went out. They were out with in a couple of hours we had to order a part but it arrived the next day and they came back to fix it. Very nice technicians and excellent service. Job was reasonably priced as well. I recommend this company for sure.

Jodie M.

12/31/2022

I don't always review but I had to rave about this company. A friend recommended them because she was so happy with the service when pipes broke in wall of both bathrooms.
My repair was smaller. Kitchen sink drain pipe leaking. Wasn't an emergency but they came an 1 1/2 hrs after I called as quoted. Tech was pleasant, professional and efficient. He found more rotted pipe and leakage than could be seen from front of cabinet. He fixed all of it in about an hour. Explained parts, etc. Very reasonable rate. Definitely calling them anytime I have an issue. Have already told several friends.
Thank you for being a company we can trust!

T L.

3/16/2022

I had an old whole house filter that started leaking. I was able to get an assessment and quote within a few days after calling Elk Grove Plumbing & Drain. Lupe was our tech. He gave us honest feedback about what he thought we would need and made a great recommendation of adding a turn off valve to make future whole house filter changes more easy.

As soon as I received my filter I was able to make the appointment for installation. Lupe arrived on time and worked quickly. He left no mess and honestly my whole house filter system looks so much prettier than I expected!
He even added a spigot to properly flush the system and I'm sure it'll come in handy for other uses later on.

I highly recommend for their high quality work and professionalism. I will keep them in my house book to call upon for future plumbing and drainage needs.

Gil C.

9/30/2020

Before they started, part of the digging was done and the water leak was already determined and leads you what part to be replaced. So 2 techs came in and charge me $40 for diagnosis which is standard so I have no choice but to go with them. So the next day another guy name John was assigned he did okay but did not back fill the dirt it wasnt that much to just scooped it up with a shovel and place it the hole unfortunately I would have given them a 4 or 5 if they finished that job completely.

Koreena W.

05/05/2020 12:00:00 SA

I recently bought a house and a day or so after moving in, I realized that I had a pretty significant leak near my water main which wasn't indicated on my home inspection. It wasn't coming from anywhere obvious and when I called EGWS out they were able to confirm that it was on my property, so my responsibility. As a brand new homeowner I was panicked about an extremely high water bill. So I hopped onto Yelp and looked for a fair, quality local plumber.

I received messages back from a few businesses, but Elk Grove Plumbing & Drain were able to give me a call within the hour and send a tech out for a free estimate the next morning. The tech came out, inspected the area, and was able to give me an estimate within 30 minutes. While I will admit I wish I'd had more time to price shop and compare, because I'm new to this and not 100% sure what is considered fair pricing for water main repairs, I appreciated their swiftness. They were able to fix the water main that day and I authorized them to move forward.

They ended up having to rip up concrete to access the leak, but they had the work done within 4 hours (ripped up concrete, repaired the pipe, re-poured concrete and filled in the hole I had dug training to find the leak). They were professional, followed good social distancing (since this was during Shelter In Place orders) and charged me exactly what they had estimated. I will likely contact them again if I'm ever in need.

Gwen M.

09/03/2020 12:00:00 SA

Not that impressed with guy that showed up for estimate. A little rude not very good at explaining what needed to be done. Charged $40.00 for estimate when none of the other companies charged a dime for estimate. We t with a different company and am very happy we did.

Jose G.

08/09/2022 12:00:00 SA

Elk grove Plumbing and drain arrived at out home to clear a sewer stoppage. they pulled caps off the clean outs and snaked toward the street to clear a clog after 40 ft. The technician was very friendly and professional, and knowledgeable. Thank You Elk Grove Plumbing and drain!

Robert S.

01/05/2021 12:00:00 SA

Unfortunately found a water leak in my house that resulted in water damage and mold. Saw the great reviews on yelp and the plumber Lupe stopped by for an estimate same day for $40. Problem is he could only advise that the damage remediation staff with his company would need to provide an estimate first. He said they would call me first thing in the morning. Well they didn't, so I called and when I spoke to the remediation person she said Lupe didn't convey a message to her that she needed to call me. So what did I pay $40 for, I have no estimate for anything!!!

Sensing this miscommunication was a bad omen for a job that will likely cost thousands of dollars I decided to look for other companies to do the work.

John M S.

6/25/2020

Prompt, courteous and professional service. Two hour response to fix two leaking valves in kitchen. Kept area clean and picked up afterwards. Provided and recommended solutions that were best for us. Trustworthy. Will call them for any future plumbing needs.

D W.

06/01/2021 12:00:00 SA

I had a water heater break down. Called Elk Grove Plumbing and Drain. They quote me a reasonable price and set a time for next day installation. They came in on time and did really good job. I really recommend their service.

Cindy C.

03/01/2022 12:00:00 SA

Had them come out for a second opinion because I didn't believe the first company I called. I was right. Instead of an $1,100 bill, and a complete replacement of my bathroom vanity, it was a hose. This company is honest and reliable. I will hire them again. Thank you EGP&D.

A D.

06/10/2020 12:00:00 SA

During quarantine, I think we all have attempted tasks around the home that we normally wouldn't. Like many, because of the weird toilet paper shortage, I decided to install bidet's in my home. 2 toilets; one was completed successfully. The other was more of an issue because the main water line did not shut off despite turning off the main water line outside. Long story short, I couldn't figure out what was wrong. Reached out to EG Plumbing and Drain via Yelp's messaging option on a Sunday and received a prompt response that same day. Someone was able to come out on Tuesday. I was told that it would be a $40 diagnostic and can increase depending on what needed to be done (understood).

Tuesday comes around. The technician/plumber cam 1-2 hrs earlier than expected. (Thought this was going to be a good sign). I didn't receive a call to alert that they were going to be early though. Initially, the technician wasn't able to figure out the issue. He had to phone a friend. Ultimately, the issue was resolved and he even attached the bidet attachments. (Mind you, I had already set up 99% of the bidet system. All that needed to be done was to attach a T-valve), which I would have happily and been more than capable of doing myself if I knew what the charge was going to be. The total charge was $205.00.

The reason I'm not giving 1 star is because the technician did come out earlier than expected and he was able to solve the puzzle, even though unannounced. For that I am very grateful and appreciative of their service. What I was shocked and disappointed by was the total cost for the service. In my opinion, majority of the time spent was for pure diagnostic reasons. The technician just needed to figure out why the water line to the toilet wouldn't shut off. I don't see how $165 equates to screwing in a T-valve to the toilet tank. I did have a new stop valve installed (which was provided by the technician), but again, I don't see how any of that equates to the additional $165 charge.

I wanted to support a local business, especially during the COVID crisis. I also wanted to support a business that states they are LGBTQ+ friendly. I'm a little sad that I was disappointed by an Elk Grove local business.

Adam W.

7/18/2022

I have had Elk Grove Plumbing do work on two different occasions and each time I was not left disappointed. Both Parker and Lupe crews are not only paragons of their profession but also incredible assets to their outfit. Their combination of problem assessment, skilled labor and customer service are uncommon with many contractors that I have encountered.

Not only have they earned my loyalty but also my good review and future referrals.

Sharon L.

09/08/2021 12:00:00 SA

I had a water heater that hadn't been taken care of or replaced in 27 years. Along with that, there was an active leak that caused mold in it's surrounding areas - including the drywall. The guys were very diligent in removing the water heater and replacing it with a brand new one. In addition, they have a mold remediation and drywall guy that did AWESOME work. Shout out to RODGER for going above and beyond and doing beautiful work! This team is communicative and they even worked with me on pricing. I can't say enough great things about Elk Grove plumbing. I will be recommending them for all plumbing needs to anyone who needs work!

Stephanie K.

12/19/2021

Initially called Elk Grove Plumbing and Drain after seeing an ad on TV for a second opinion to replace a gas water heater. Everything from the initial look (service charge 4x LESS than a competitor) to scheduling an appointment was smooth and easy. Final cost was $1000 less than the other quote we received. All staff that I interacted with was knowledgeable, friendly, and professional. I 110% recommend Elk Grove Plumbing and Drain.

Jamie M.

11/30/2022

I noticed my kitchen sink leaking last night and I just knew it was time to replace the disposal. I have had my house for 12 years and I haven't replaced it. I called around to a few different plumbers. When I called Elk Grove Plumbing, Drain, Heating & Air they had REASONABLE pricing and was able to come out between 1230pm-230pm the same day when I called them around 11am! Yolanda showed up at 1230pm and was done by 1pm! Yolanda was quick, efficient and professional! Will be doing business with Elk Grove Plumbing again when needed.

David F.

11/16/2020

$40 for a free quote. Declined since I'm getting $0 free quotes from 2 other companies.
To their credit, I would have got the $40 credited back if I choose them.

Donald J.

07/08/2023 12:00:00 SA

During the 100 plus degree heat wave this past weekend, Elk Grove Plumbing, Drain, Heating & Air was able to schedule a diagnostic appointment when all of the other local HVAC companies would not. When the technician Eric arrived he not only ran the diagnostic and verified that the system was functioning fine, he also cleaned the coils, adjusted the registers, verified the air flow and temperature at the registers, went into the attic and inspected the duct runs and instructed the tenant on how to best set the thermostat. Eric went beyond the scheduled service, without any extra cost. The service was outstanding and excellent!! I would highly recommend Elk Grove Plumbing, Drain, Heating & Air.

Kathi P.

7/23/2019

From the moment the phone was answered, this company was awesome. I needed a estimate and repair asap to close an escrow on a sales transaction. They came out that day, and Hector, their technician was knowledgeable and very professional (and cleaned up after too). I am very impressed with this company and will recommend them to everyone. They are honest and quick!!

Curt C.

02/03/2023 12:00:00 SA

Our outdoor kitchen drain clogged and we had standing water in the sink. I began disassembling the drain and the small plastic tube connecting the sink to the drain disintegrated in my hands. Oh great another trip to Home Depot. The water was still full in the drain pipe and I figured it needed to be snaked.

I contacted Elk Grove Plumbing and Drain to make an appointment and initially we're going to schedule one for Saturday. They checked and told me that they could fit me in the next couple of hours, to which I accepted.

The technician Lupe Espinoza was very thorough and got to work promptly. The drain was cleared in no time and he even replaced the drain tube that disintegrated. He then helped me put my refrigerator back in, due to removing it to gain drain access.

Excellent work and great customer service. Will definitely use them again.

Lauren T.

6/18/2021

I had to replace my washer and dryer hookups that were 50+ years old. Tiffany called to confirm my appointment and provided a quote beforehand before proceeding with the job. I really appreciate this company's service and transparency! Would definitely ask them to come again.

Steven K.

4/13/2021

The company responded the same day I called, which was great, because my outdoor faucet would not shut off and I had to turn off the main water valve. The price was reasonable, and the technician changed out two other faucets that were leaking also. The only things that I would ask for would be that the technician wear a mask even outdoors, and that the e-mail receipt get sent immediately from the technician's pad instead of getting sent from the home office when jobs are closed out later. However, I would recommend this company to anyone.

Juan F.

01/02/2020 12:00:00 SA

A couple of weeks ago, we noticed a slight drip from the kitchen ceiling after the kids took a bath in our master tub directly above. I thought at first they might have just been too rambunctious and splashed over the edges. After we confirmed that it wasn't just the kids and there was something amiss with the drain, I contacted Joe to have his crew give us an estimate. Hector came out next day and gave us the bid which while expensive, I thought was reasonable given the amount of work needed to open the ceiling and repair the leak. When they returned, they did a great job of minimizing the hole in the ceiling that I will now have repaired.

Lupe E. was the tech that finalized the project as it took two trips due to the complexity of the repair. He was a couple minutes early for the appointment and finished the job in under two hours; all while working around our four kids who seemingly were always under foot or asking what he was doing. He kept a good sense of humor with the littles and was a genuinely nice guy to have in our home. Belinda also did a great job of returning phone calls and being prompt with scheduling. All in all, no one every likes to shell out big bucks for a drain repair but Joe's crew made it as painless as possible.

Joseph T.

7/19/2022

Toilets are no fun. I don't have the skill or the knowledge when it comes to plumbing, so I am not going to try and be a DIY Warrior. No, I just want to be continue to be lazy and have a professional do it, without being overcharged.
That's where these guys came in. They were affordable, professional and I was able to get my new toilets installed very quickly. I highly recommend them for your plumbing needs.

Jennifer V.

3/17/2023

I've used EG Plumbing, Drain in the past for several properties and was excited when they started offering HVAC services as well. I had a different company come out to do an annual maintenance service on our HVAC system and they informed me that I needed a whole new unit due to some issues. They gave me a quote which seemed a little high, so I scheduled an appt with EG Plumbing, Drain, Heating and Air for a second quote. Trey Hicks was the technician that came out the very next day and I was pleasantly surprised. Super cool guy, honest, and doesn't try to sell you something you don't need. As it turns out, we do need a new unit however there were several additional parts that another company wanted to replace when in fact, they were still in excellent condition. Trey was actually excited that he would be able to save me a bunch of money on things I didn't need. He was absolutely awesome and I'll be purchasing the new system from EG Plumbing, Drain, Heating and Air!

Brian B.

02/04/2022 12:00:00 SA

I contacted Elk Grove Plumbing to service a toilet with low water pressure at my rental. The office called back, even on Sunday and scheduled for the next day. The technician arrived on time and assessed the situation. He called me and told me the quote and I approved the repair.

This is where the good service ended. The technician did the repair, flushed the toilet, then went outside with the tenant to check to see if the water valves were on all the way. The technician then left. When my tenant went back in the toilet was still running taking the same 7 min to fill that it took before the repair.

The $225 repair did NOTHING to solve the issue. Come to find out the technician never checked for sediment in the hose from the wall. He never tried to flush that line. He even checked that the main water valves were on LAST.

Now I'm no plumber but all of those things even I would have checked first before replacing a part in a toilet that is 3 years old. The biggest concern is he didn't even check his work. Had he checked and seen the repair didn't work maybe he could have consulted with me and scored a bigger job. I understand my home is older and may need to be partially or fully re-plumbed. But he really missed the opportunity there.

And yes, after emails I did get a refund, but I will never call on them again for a small, let alone a bigger plumbing issue!

...... To address the owner, Joe.......

Thank you for the comment and for calling me directly to discuss the issue. As I had mentioned in my email to your office manager, I hoped it could be a learning opportunity. Thanks again.

Sharlene M.

08/08/2021 12:00:00 SA

Beware of this business! They latterly spent ten minutes here, used my part and charged me $200.00. Get this..they gave me 20% off the part! Really!?
i called to question, they have the worse customer service ever. Rude condensending and harassed me...BEWARE

April P.

7/22/2022

THE BEST...first time using...had a few minor drain issues to be repaired, so called Elk Grove Plumbing yesterday. She had an appointment available today. Very pleasant office staff, and the two plumbers who came out were ZACH (lead) and ROBERT, who were not only efficient, but very personable. Keeping their card for any future plumbing issues!

Christina N V.

5/26/2022

our A/C system was down and they were able to schedule us in for an appointment. We were very pleased with the service from Trey. He arrived in the time window. He was very professional, informative, knowledgeable, friendly, and approachable. Another plus was that he had his own shoe covers! (we have a no shoes in the house rule) we didn't ask for him to use it but he put them on without our suggestion. Thank you Sir!! He took a look at the system, told us what might be the issue, and explained the process throughly. He took pictures from our attic so he could show us what he had to do. He also informed us that the previous company we used for a repair did some funky stuff, which is why it did not work properly. My boyfriend asked him questions about future repairs or a new system and he was able to provide answers and possible quotes. We will definitely be going to this company moving forward. Excellent service!

Linda G.

3/14/2019

What's worse a plugged up toilet or being told you have to wait a day before anyone can help you out. WELL, THAT IS NOT THE CASE WITH ELK GROVE PLUMBING AND DRAIN. Within the hour Laird Lotko was at my door, solving the bathroom issue, gave us a discount for just being old! (smiles). And explained everything to us and even gave advice about other appliances. Extremely kind and considerate and very professional. I recommend this company and Laird completely. Thank you so much. Linda Gonzalez

Stephanie H.

02/03/2020 12:00:00 SA

Hector was amazing! AMAZING! He was thorough, quick, personable and didn't try to take advantage of a household that has completely no idea about plumbing! Believe me he was a blessing after coming home to the hoses bursting and walking into a 1/2 inch of water while out to dinner. His first visit he looked at our sink and was upfront in telling me that we needed a new faucet. He still temporarily fixed the current faucet at no charge, just the service fee and parts. He knew we needed the sink for the weekend! It was Super Bowl! Told us to book another appointment with him when we got the new faucet. We did just that! He came out and removed the old sink and installed the new sink in just 20 minutes! He waived the service fee and the price was phenomenal! We were expecting so much more! Compared to Bonneys, who try's to get every nickel and dime! Elk Grove Pluming and Drain is now and always going to be our go to, for all our pluming needs! Thank you Hector! I hope you catch a nice big fish on the river!

Ramie S.

11/15/2019

Broken water heater....huge nightmare. Laird the service technician made the process as easy as it could be. Prompt services, professional with a get it done attitude! Just what you need when crisis strikes! He made me feel super well taken care of and in good hands!
Job well done!
I highly recommend EG PLUMBING AND DRAIN.

Megan W.

07/11/2022 12:00:00 SA

Posted at 1:45, called me 5 minutes later and had a technician in my kitchen literally 30 minutes later. Drain cleared and kitchen working again by 2:45. Amazing response time. Parker was very considerate of our home and beyond professional. We will use this company again

phyllis n.

10/13/2021

Thank you John Hayes for coming out to replace my garbage disposal this afternoon. I guess 30 years is a long time in disposal years, but still not a fun item to purchase.

I enjoyed chatting with such a knowledgeable person on home repair related topics. Thank you!

Michael E.

07/02/2021 12:00:00 SA

I called in the morning for a non-emergency issue, and they had someone out to fix it tgat afternoon. While John was there, we pointed out a leaking faucet handle. He looked at the 20-year old faucet and recommended replacing it. We bought two faucets from Home Depot and got John scheduled to replace it the next day. The instant service combined with their competence makes this the kind of business I am happy to recommend.

Molly C.

02/12/2021 12:00:00 SA

These guys are always very professional and friendly. They do good work and work quickly. Just got my water heater replaced and they were up front about the prices and levels of service available. I'll always use this business for my plumbing repair needs.

Che S.

12/03/2020 12:00:00 SA

Called to confirm my appointment the day before, called when they were on their way, on time, very knowledgeable, completed my toilet installation very quick, friendly, & professional!

Carol M.

12/03/2020 12:00:00 SA

I am VERY pleased with this company! First, I had a leaking sink and was worried that it would take forever to get someone out to fix it. But nope, they had a cancellation and showed up in 15 minutes! The serviceman (I think his name was Parker?) was very professional, wore a mask, wore booties without me having to ask, and he was able to finish the job in something like 20 minutes. It was awesome! Most importantly for ME, he wasn't creepy. This sounds random but I think a lot of women know what I mean when I say that it can be difficult to have a stranger in your home, especially if no one else is home. I have been assaulted in the past so it's extremely difficult for me, I get a lot of anxiety before a repairman shows up but Parker was so professional and friendly, I was at ease right away. I think that's important for women to know and if you're reading this, ladies, you can feel safe having Elk Grove Plumbing & Drain in your home, in my opinion.

Winnie T.

9/23/2020

Everyone at Elk Grove Plumbing & Drainage was very attentive and professional. In the past weekend, I had drainage leaking problem, so I called around to get someone come and check it out. Two companies came, looked and left with $99 charge/each without any diagnostic since the pipe is behind the drywall. They quoted me $350 to cut a piece of wall 3ft x 1ft, and also $275 to disconnect/reconnect the gas line for oven if I wanted them to do it. The fixing price will be upon to the issues...however, the initial estimates (they said the cost to fix the pipe starts at $650) were crazy high, so I refused to go with them even though I would be able to apply $99 fee to the cost if I went with them. I refused... So long story short, I called Elk Grove Plumbing & Drain, and lucky enough that they happened to have a cancellation. The tech came within 1/2 hr and gave me an estimate and started the job. The total was $325; it's just a small fraction of the other 2 quotes. Long story short, I was happy with their courtesy and professional approach. They offered good service and very affordable charge.

Contact them if you have a plumbing issue.

Brennan K.

3/17/2020

Hands down, excellent service!

Our Kitchen sink was backing up when the washing machine would attempt to drain. Contacted EGP&D on a Monday and were promptly out the next morning, they even arrived early! Lupe and Zach were very professional and checked all of our concerns. I would highly recommend this crew for any plumbing issues or jobs.

Thanks again for the great work in resolving our issue!

Michael R.

3/18/2020

I recently called a well known Rooter and Drain Service after a local outfit didn't show for my clogged drain on a Sunday night at 11:00 pm. This well known Rooter Service came out and told me it would be $1,800.00 to Jet my system and clear the clog and he'll be back in the morning. I told him to forget it and I cleared the clog with my garden hose. I knew I had a problem so I stopped into Elk Grove Plumbing and Drain. Told the Receptionist about my problem and she assured me that they could take care of the problem.

I called them today, gave the two techs a rundown of my problem. They jet cleaned my system and ran the camera through to ensure the system was cleared, but it wasn't. They went the extra mile, above and beyond as we say in the Military and cleared the clog under the interchanged between my house and the city connection. These two Technicians were professional, courtliest, and dedicated to do the job. They cleared the whole system and gave me the camera tour of my system to ensure that all was cleared.

I cannot tell you how satisfied and comfortable I am with having Elk Grov e Plumbing and Drain clean out my drains. The best $700.00 I ever paid and a lot lower than the national Rooter Drain Service.

Thank You Elk Grove Plumbing and Drain, you have my vote for best rooter cleaning service in Northern CA. Job Well Done.

Walter L.

3/28/2019

Lupe and Robbie were able to come out the same day I called and fix a sink that wasn't getting hot water. They also tightened a few loose things that we didn't know were loose. Friendly vibe and great service. I will call these guys if I have any future plumbing issues.

KD T.

05/04/2023 12:00:00 SA

Keith and his apprentice showed up on time a no quickly diagnosed the issue. Quoted me a full price and then with my ok started work, which they finished fairly quickly. Once done Keith reviewed the work, they tested the sink, and were done.
They showed me the parts being replaced as they removed them, as well as the parts they were putting in. I am well satisfied with their timely and efficient work.

Hemali M.

02/02/2023 12:00:00 SA

Yolanda was awesome. She was very friendly, professional and solved the issue in a timely manner. Will definitely call again

Arman S.

6/29/2020

Toilet slow to flush,checked and augered x 3 with their 6 foot long snake, still slow flushing , maybe need to follow their second recommendation-changing the toilet bowl itself.
Original cost $180, the tech lowered it to $150.

Janet N.

4/22/2021

I contacted this company due to the great reviews and I was not disappointed. Water heater started a slow leak and I was in need of a new one. The price was very reasonable and the technicians that came out, John and Brandon were so nice, professional and got the job done quickly. Even the workers who answer phone calls are wonderful. I will definitely use Elk Grove Plumbing again. Thanks for the great service!

Sherry J.

11/09/2018 12:00:00 SA

My main pipe was leaking. I called EG Plumbing and Drain. They came out the same day (within 4 hours). Laird diagnosed the issue and was able to fix it on the spot, also checked my water meter to make sure no more leaks! Excellent work, customer service ! Im so glad I called them.
Price was reasonable, and now I have peace of mind ! Thank you !

Marc F.

05/10/2021 12:00:00 SA

We all have off days. I originally 'might' have been the victim of this occurrence on my my first call.
Regardless and to the point, I wanted to take a moment to praise the effort of my plumbing technician, Joe Frabrocini.
Joe and I agreed that EG Plumbing needed to make another attempt at my issue and they did just that!! I can't say enough about the professionalism he displayed on behalf of his company. I was only trying to please my wife and Joe made that possible.

Easy to see why he is on staff with you.

Thanks again Joe!

Larry S.

7/20/2022

Shout out to Elk Grove plumbing and drain
Our 32-year-old air conditioner finally decided to retire for good on Friday and we have been in this sweltering heat for the last five days.
Got an amazing efficient trane unit installed today with a new smart thermostat new furnace
These guys were truly professional worked quickly and efficiently and very competitively priced
Elk Grove Plumbing & Drain
Shout out to the team they also brought us out two portable air units so we didn't have to sleep in a 90° bedroom
Thank you Eric,Tyler and Herby

Sal S.

05/08/2021 12:00:00 SA

Great service. They were able to come out right away and help fix the problem with my water heater. Zack was very helpful and honest about the issues with the tank. Great recommendations from and price very reasonable. When it's time to replace my unit I will definitely be call them back. Great job and customer service. Customer for life.

Thank you

Megan W.

11/05/2022 12:00:00 SA

I had a leaky faucet and they were very quick to respond to my request. Called me on a Sunday to schedule an appointment. They had weekend appointments available. The guy came on time and said I needed a new faucet. I said I would go get one right away and he said to call when I got it to see if he could come back the same day. He came back a couple of hours later and installed the faucet. Very nice and accommodating.

Kent T.

05/11/2021 12:00:00 SA

On quick notice they replaced a water heater on a rental in Sacramento. Professional, on time, on budget and did a quality job. Recommended.

Sone P.

3/19/2021

I had a kitchen drain blockage. Elk Grove Plumbing & Drain was able to make a same day appointment to clear the blockage. The price was very reasonable and the plumbing techs were friendly. After reassembling the kitchen sink pipes, I found a small drip. EGPD returned to fix to the issue free of charge. I am a very happy customer and will reach out to EGPD for future plumbing issues/projects.

Deann G.

12/07/2021 12:00:00 SA

They have TWICE saved me! Came right away and we're so honest. Felt good to people be honest . I always feel because I am a women people try and up sell me . Not with these guys! Super appreciative!

Bryce W.

7/28/2021

Initial review: Submitted a request for a quote through Yelp. They asked to speak to me in the phone. After speaking to me on the phone, they said they would have to send a tech out to give me a quote. They said I would have to pay them for a bid. Nope. Not paying you to see if I can pay you for work.

Follow up: After leaving the review, I got a call from the company who said they were confused when about my review. Not sure what the confusion was. I very clearly said I would not pay them for an estimate. The woman on the phone explained that this was just their policy as if that somehow made it reasonable.

Now, the owner has responded to the review to explain why they have the policy. Here's the deal though: if I'm getting 4-5 bids, that costs me $200 for estimates? No. That's not how this works. Electricians don't charge a fee to estimate work. Auto mechanics don't. Real estate agents don't. I'm not paying you for the honor of telling me how much you would charge for the work. I understand a call fee for a service, but this is a construction bid. I'll go with a plumber who doesn't charge for the privilege of meeting.

Shallan D.

11/08/2018 12:00:00 SA

Mark, the owner was pretty responsive. The appointment was for someone to come out between 12 & 2. Mark sent me a Yelp message at 11am indicating Laird would be out by 1/1:30. He didn't show up until 2:15/2:20. No apology for being late.

I was charged $520 for the install of a garbage disposal, a faucet, and an air gap. I was charged for an electrical plug, p-traps, and basket strainer their total was $70 in parts. I could have gotten the install for less, I'm sure but convenience won out and I had them do the install since they were already there.

Michelle C.

5/13/2021

Our mainline stopped so Joe F. and his colleague came and did a clean out. They were professional, cleaned the area up well. Everything is back to normal.

Thank you.

Gerald C.

12/20/2021

$40 to look at job...need a water drain pipe clean out..it wascrunning slow. About 40 ft of pipe..they want $500..might have taken them 1/2 hour...HIGHWAY ROBBERY..dont bother call these people!!!

Amer A.

7/31/2020

Fantastic job. I will always use this company from now on. I have had a lot of experience with bad companies in the past when it came to plumbing. This company was the exception.

Krista D.

06/03/2020 12:00:00 SA

Great experience! Easy to book, showed up on time, provided a fair quote and got the work done efficiently and up to code. Thanks Hector, you were a pleasure to have in our home!

Annette H.

3/26/2019

Our shower in my parents' upstairs master bedroom started to leak into the downstairs kitchen, so we needed to find a plumber to fix it.

Came on Yelp and found this company that was located in Elk Grove and sent out a Yelp message to them to see if they were available. An employee texted me soon after and then called me to schedule an appointment.

On the day of the appointment, Lupe called to let us know when he would be arriving and showed up promptly at the scheduled time. He was very friendly and knowledgeable. He was also patient and told us what he had found and how he was going to fix it. He had a great sense of humor, which made the experience a fun one.

The repairs were done promptly and we haven't had any leaks since then! Would definitely recommend Elk Grove Plumbing and Drain and especially Lupe to anyone who has issues with their plumbing. Their company is licensed and has decades of experience.

Louise T.

08/01/2022 12:00:00 SA

Quickest on reply. Great service & good value. Trey was great to work with. He helped me understand what the problem was & what to look for if my condensation line gets blocked again down the road. I'll recommend them to friends & family.

Willis M.

9/29/2020

Called for an estimate on a shower repair. They set up a time and date and then told me they would charge me $40.00 for the estimate. I have never hear of a free quote costing me.

Laura C.

01/05/2021 12:00:00 SA

INCREDIBLE! I called on 12/23 around noon for an estimate. Parker was at the house at 3:30 same day!! I originally had a scheduled appt for repair on 12/28 (due to the holiday) but Parker called back and said he was able to squeeze me in the next day on 12/24 (I was beyond ecstatic)!!
Do not hesitate to contact this company - they are honest, communicative and reliable!

Lynda F.

6/23/2023

Eric - HVAC Technician with Elk Grove Plumbing responded quickly to tune up my A/C unit in preparation for the Summer heat. He performed a thorough cleaning and inspection. I am confident that the equipment will work efficiently throughout the summer!
Thank you

Kristi S.

12/25/2021

I almost didn't go with this company because they charged for an estimate, but they were so responsive and available that I decided the small fee (which gets applied to any work) was worth it.

I've had them out several times now for different fixes. They did great work and when it was necessary, they were very accommodating to come make some adjustments to make me happy.

Angel E.

10/23/2020

John and Joe saved the day.
Woke up to a cold shower and found our water heater leaking and the pilot light was out. We called EG plumbing and John came out same day to see what was going on. After explaining that the contractor who installed our last water heater ( only 3 years ago ) basically used a mixture of old parts and a cheap water heater from Home Depot we set up a fan to see if we could dry out the insulation and turn on the pilot light. Next morning, with no luck, we called EG Plumbing again. Asked John to replace the whole unit, John was not able to do the job that day but called Joe ( the owner of the company). Joe came out installed a beautiful new water heater even took a look a our kitchen sink that was loose. Thank you Elk Grove Plumbing

Emma Q.

10/16/2021

Very responsive. Plumber took care of our shower fixtures promptly. He was very kind and friendly. I appreciated text messages on status (reminder of the time frame schedule and informing me when he was on his way). I also appreciated him calling to say he was 10-15 minutes away. Very professional and I highly recommend them.

Zee B.

09/02/2020 12:00:00 SA

My water heater needed repair so I called EG Plumbing & Drain. Zach and James arrived for my appointment and installed the needed parts. These techs were helpful and shared some good info on the problem and needed repair. I was impressed with their professionalism and friendliness. First time customer and will certainly be reaching out to them again in the future!

Jessica S.

11/11/2020 12:00:00 SA

Laird has cleared a sewage clog and changed my sink fixture. Professional, honest, quick, and reasonably priced. Rotor rooters quoted me 4 times the rate of EGPD. I Will use EGPD again, and recommend them to anyone looking for service.

Kelly F.

08/01/2021 12:00:00 SA

My sincere and grateful thanks to Kelly, Belinda and Joe! You are angels to the rescue. I woke at 4am to visit the loo and found myself splashing in water. The water was coming from a second bathroom. Kelly and Belinda were in action mode. They began by walking me through how to turn off water to the house and the best way to get the water cleaned up(shop vac). They didn't have to do that. Then, Joe swung by on the way to another appointment !!! He knew immediately how to fix it. You all treated my emergency like your emergency. And on a Saturday! Thank you so very, very much!! I am forever grateful.

Necel A.

3/25/2022

I appreciate their quick response in scheduling to see me. Informative too. I will use them again in my maintenance plan.

Thanks!

Emily D.

05/10/2020 12:00:00 SA

Came out quickly and did the job. We were even given advice to help with the problem! We will definitely use Elk Grove plumbing and drain again!

Lan Y.

06/09/2021 12:00:00 SA

Prompt responses, great service, very professional. Fixed our clogged kitchen sink in no time.

Nick D.

1/31/2019

My water heater stopped putting out hot water so at the recommendation of a friend I called Elk Grove Plumbing & Drain. I got a quick appointment and Laird showed up on time. Instead of trying to replace my water heater he checked it out and discovered that it was an electrical issue at my panel, nothing to do with my water heater at all.
I really appreciated the honesty. Thanks Laird.

Ross B.

07/10/2019 12:00:00 SA

I am very happy with both the quality of work and the communication of what they were doing throughout the process.

Laird and Zack did great work. It didn't look easy as there was lots of tree roots involved.

They were also a pleasure to talk to, very friendly. I thought Laird was doing his best to find ways to save me money. I appreciated that.

William M.

12/02/2021 12:00:00 SA

I inquired about a toilet repair/leak in the morning and the business was able to schedule a technician to come out THE SAME DAY. Initially I was scheduled to be seen the next day but they let me know that they could fit me in sooner, which was great because who wants to wait when you have a concern? Everyone who I interacted with was a pleasure--from the woman on the phone to Parker, the plumber who came to my home. I appreciate their friendliness, knowledge, and professionalism! I would definitely recommend utilizing their services!

Parker was also able to replace a faucet. All work performed was completed quickly. Thanks!

George G.

2/14/2022

When a restaurant looses its water heater, it's not a matter of inconvenience, it's a matter of closing doors until the issue is resolved. Ours was dying, about about to give up the ghost when I contacted EG Plumbing & Drain. A wonder-worker named Parker came out, assessed my situation, took 15, maybe 20 minutes to research best options, walked back into my place and said he found the best replacement heater, could be there early before opening the next morning to disconnect and remove the old heater, install the new one and be done with hot water before we opened. That was fantastic news, IF he could pull it off. And I knew what to expect to pay for heater and installation, because I have family elsewhere in plumbing and they read me list prices... But Parker found me the right heater at the right price and got the job done neat and clean and all before we opened that day. Everything was digitized and two i-Pad signatures took care of everything. When it came time to cut the check, the amount was exactly as quoted. Parker assessed my situation, knew my business needs, researched to meet those needs by finding a heater and managed delivery and removal, met my needs by completely the job on time and charged me fairly. That's my definition of a great business... should be yours too.

Troy G.

9/30/2021

I highly recommend this business, they are fast efficient and courteous my technician Laird handled my problems within a matter of a half an hour and were very reasonably priced.

Ophelia N.

12/06/2020 12:00:00 SA

I have called this small local company twice for service. The last call we had a failing water heater the day before Thanksgiving. Alex was able to diagnose the problem quickly and got us a water heater and replaced it in a timely fashion. We are very happy with this company and it's service. Both times the workers were courteous, friendly, clean and they wore masks while they were in our home.

Lori G.

12/05/2022 12:00:00 SA

I called Elk Grove Plumbing & drain today because of an issue with my toilet commode. They were able to schedule a technician Kenny to fix it the same day. Kenny, was able to show up earlier than scheduled to my delight. He was fast, professional & reliable, he was able to diagnosed the problem in no time & was able to fix it. I'm very satisfied with their service.

Erica R.

4/16/2019

Such a great experience! I clogged my drain with brussel sprouts. Big mistake, my house smelled so badly! Laird came out and cleared it fast and efficiently! Plus he removed some old filter system we never used! And he gave advice to me on my shower pressure issues! Highly recommend. Will use again and refer him out to others.

Mark G.

6/16/2021

Once again Yelp doing me a solid, helping me to find a great company with little effort. When our hot water heater went on the fritz, I immediately had visions of an angry wife staring at me with hateful eyes because of lack of hot water... ugh.

Lo and behold I come across Elk Grove plumbing, with outstanding reviews across the board on Yelp, most looking legitimate, and wasted no time and giving them a call. I will say first off that they alwsys answer their phones, the gals in the office are quite sharp and very friendly.

They were able to send out the help same day! Big Joe was the primary installer, with the secondary being Robert. Both gentlemen exuded easy confidence and a great wealth of knowledge, they were able to offer some water heater options and install the same day. The price was very competitive, and I moved ahead. The work was fantastic, NO MESS left behind, and Joe took his time to explain how exactly the water heater indicator works before leaving.

They even took a few minutes to check out a bit of leaking around my kitchen sink, gave me some helpful hints, so I may potentially have them back for that job. I'm very comfortable recommending these guys for your plumbing needs.

Temor A.

06/11/2021 12:00:00 SA

The serviceman, Lupe, came and was very kind. They clearly explained the issue and quickly resolved it! Great service!!

Joanne A.

10/10/2020 12:00:00 SA

Absolutely fabulous! After Zach gave some great advice on the types of products to purchase, Laird installed two new toilets and a new kitchen faucet in my home. Both Zach and Laird were knowledgeable, professional and courteous, especially when answering my questions. Laird arrived on time and efficiently handled all of the installations. He also hauled away the old items and new item packaging. Also gave a discount on installation fees for 2nd and 3rd items done in the same appointment. I will definitely trust them for any future needs.

J. H.

07/08/2021 12:00:00 SA

During the initial late Monday phone call, the office was friendly and was able to schedule an appointment for Wednesday morning. Technician showed up on time, was professional, and offered options and their related pricing to our laundry problem so we could choose. New valves were installed at the laundry supply lines. Advice and estimate was also given for a separate non-urgent plumbing issue. I felt the technician was knowledgeable and helpful. I did not have another bid to compare prices so I have no point of reference in that regard. The price seemed higher than I anticipated as I'm unfamiliar to Elk Grove, and I'm comparing to my experience from a different town. All in all, glad the leak was fixed, and quickly done.

Carrie L.

8/29/2018

Can't say enough great things about Laird. After a different plumbing company came and told us they would have to replace our entire tub faucet in order to fix the leak and that it would cost a minimum of $500, we called Elk Grove Plumbing and Drain. Laird came same day and said it was a simple fix, he just needed to get the part. He was exactly right and fixed it quickly and at half the cost of what the other company had quoted. Laird was friendly, professional and quite educated on his trade. We are so grateful to have found him and will call him for all our future plumbing needs!

Norman W.

06/03/2019 12:00:00 SA

Good work albeit a bit pricey. I don't mind a few more dollars when the work is done well.
NW

Danielle W.

02/12/2022 12:00:00 SA

Our hot water heater went out in the middle of winter. I called in the morning and they came out in a few hours and were able to fix my hot water heater same day.

G V.

01/03/2021 12:00:00 SA

I received a text stating the technician was on the way, a few minutes later he showed up ready to replace my kitchen faucet. He ended up replacing the control valves as well. The instruction manual for the new Delta faucet was for a different model but Zach had no problem figuring it out and did an excellent job explaining everything to me. Great sense of humor, great job, great 3rd generation business. Support your local businesses, as an AF veteran, I highly recommend Elk Grove Plumbing & Drain. Thanks Zach!

Donald G.

2/15/2021

I can't say enough about the work ethic and honesty that I encountered today from Parker and his apprentice. I was told by a previous company that I probably had Root intrusion into my sewer line and it wasn't an inexpensive project. They recommended EGP&D so it took awhile for me to contact them because I was so busy. They sent Parker and his backup guy out within an hour of my call and did a full inline inspection with a camera.The good news was that we didn't have any roots in the line and that the problem was because the low fow recquirements of todays tolets and the use of the heavier wipes along with the 5 forty five degree bends in our line, were impeeding the line to clear properly. So no more heavy wipes! And I was only out $40. I will NOT hesitate to call them if I need them again. A+A+A+

Chad H.

12/21/2020

They showed up within 30 minutes of me calling to request repair of my clogged kitchen sink. Extremely professional. They were in and out ..... no leaks. They cleaned up after themselves. I would recommend Elk Grove Plumbing & Drain to all of my friends and family.

Ryan A.

03/11/2022 12:00:00 SA

I purchased an Evo Whole House Water Filter and Salt-Free Softener Combo (Model E-3000) and needed a plumber to install it. I got quotes from four highly rated plumbing companies on Yelp (from the get-go, Yelp users vetted these companies). Elk Grove P&D offered the best price. With copper and high-quality shut-off valves, $1190 out the door (your job may be different).

Plumbers Lupe and his associate (my apologies, I didn't catch his name) were super professional. They displayed friendliness and professionalism during the initial visit to provide a quote and on the job.

When they left, they walked me through which valves to shut off to change the filters and even provided additional tips for eliminating messes while changing the filters. I highly recommend this company for your next plumbing job!

P.S. If you're wondering, I am pleased with the Evo E-3000 system. I can drink water from the taps for the first time. The water tastes as good as the expensive filtered water from the grocery store.

3/22 Update: There was a minor issue, but Elk Grove P&D came out and fixed it. These guys stand by their work and will make it right like true professionals. I highly recommend them. :)