My renter called on a Friday night to let me know the water heater was leaking. I called Duke's hoping someone could come out that Saturday. Anthony called me right back and said, I can meet you there at 7:00 AM and get this taken care of. Sure enough, he was at the unit right on time, took care of getting a new water heater and the old one taken away, and, true to his word, had the new one in that day. This was my first time using Dukes, but, obviously not my last. The service was great, and Anthony is the best. Don't hesitate to call these guys, you won't be disappointed.