Dominique M.

5/14/2023

I've used DrainHelp.com twice so far and keep coming back for all my drain needs!

Communication was fast and reliable with a direct quote. Pricing was so affordable and with no secret taxes or charges!

Service came fast and was in and out in 15 minutes or so with a warranty for a few months!

Highly recommend to everyone. Don't go for the big businesses and gimmicks!!!

Ryan D.

04/10/2023 12:00:00 SA

My master bath dual sink needed unclogging. As soon as I requested a quote here on Yelp, Ali from DrainHelp responded right away. He was upfront with what was needed to unclog the drain. Within 90 minutes, Jose came over and resolved the issue.

Overall process was about an hour to clean the pipes and now our sinks are working better than ever. Thank you to Jose for coming on short notice. He was very professional, polite, and helped educate me on the issue.

Highly recommend DrainHelp and Jose for their services!!

Adam D.

3/19/2023

4.000 stars. Overall positive, definitely a few things that could be improved with this business.

Our kitchen sink clogged on a Saturday night. I'm a pretty handy person, and try to fix stuff myself when possible.

After a late night trip to Vons to get Draino max gel x 2 attempts to flush it with boiling water and a trip to Home Depot to get an Power drill connected auger didn't work on Sunday Morning, I decided to ask Yelp for quotes.

On the first automated quote request which was requested on a Sunday (today), I got 3/5 businesses to respond, with two offering Monday morning and one offering Tuesday morning. Because I wanted it fixed and didn't want to take off of work Monday or Tuesday, I got more quotes and Drainhelp.com was one of the quotes that Yelp funneled me to.

The owner Ali was very quick on Yelp to respond and immediately wanted my number and address. He offered me a window of 4 pm-6 pm that day (two hours after the quote request!) which was very impressive. I had company until 4 pm so asked him to come by at 4:30 or later which he agreed to after a couple of texts and messages (not very responsive after his immediate request for phone and address).

I got a doorbell ring at 3:30 PM, an hour before I was ready to have them. The only thing I could think was that maybe they didn't set their clocks for daylight savings time, which was a week or two before. Thankfully my company didn't mind but it would have been really annoying had I not been at home to receive them.

The workers, Rafael and two other gentlemen were very nice, but they had difficulty clearing the drain as their longer auger (snake) was going up the drain instead of down and they were having difficulty clearing the sink. I gently tried to tell them that it was going the wrong way (you can hear the snake go up to the drains servicing the floor above) but they kept on trying multiple times. I did ask if they had a camera or a hydro-jet but apparently the Auger was the only tool they brought with them.

They eventually climbed up on my roof to try to snake the roof pipe down. Because no other sinks or drains were clogged, I didn't see the point of doing this but he couldn't get the auger to go down instead of up and thought he could get the auger to go in the correct direction from the roof a story up.

As the sink was the only thing that was clogged in the house, clearing a common drain from a roof didn't make a lot of sense to me and they ended up wasting a lot of time up there.

They eventually went back down to the kitchen and were able to get the snake to go down instead of up and cleared the drain.

One of my complaints was that at least one of the gentleman's shoes had mud and dirt on them and he tracked this throughout our house. Previously we've had contractors be very respectful and put booties on, especially if their shoes aren't clean.

They also are sort of flippant when it comes to me showing them how my pipes were put together before disassembly (I had a photo). One of the gentlemen was putting the PVC pipes in a different order / orientation than previous, and I tried to show them a picture of what it looked like before but was brushed off multiple times.

In the end, the drain was unclogged and they did it on a Sunday afternoon and came by on short notice so I am giving them 4 stars. I would prefer that they stick to the agreed upon schedule, be a little cleaner and neater, and maybe listen to the customer a little bit more as it would have made the job faster and more successful.

They stuck to the price I was quoted ($185 to clean a drain without a clean-out; FYI it is $125 if you have a clean out) even though it took much longer than any of us wanted. They take cash, check, or Venmo.

Kristen N.

5/19/2023

Ali, the owner, was at my house in 45 minutes and unclogged the toilet in 10 mins! I would highly recommend drain help to everyone! The price was also cheaper then everyone else I messaged and called! Definitely use this business for your plumbing needs!

Ali B.

05/06/2023 12:00:00 SA

Jose and rafael from drainhelp was able to arrive soon after I called. They communicated clearly how he determined the water heater issue. It was leaking from bottom meaning swap. They were back with new Heater in 1hr and installed quickly. Thank you drainhelp!

Ten E.

3/20/2023

I had a terrible experience with Drainhelp a few years ago. I hired them to fix a leaking problem and Ali came over to take care of it. He seemed professional and offered a 2-year warranty on his work, which made me feel confident that he could get the job done. However, I was sorely disappointed when just two days later, the leaking was still there.

Ali came back for a second visit, but to my dismay, he was unable to fix the problem. To make matters worse, he charged me a whopping $385 for the initial visit, despite not being able to repair the issue. When I requested a refund for the subpar service, Ali was unwilling to oblige.

It's unacceptable that Drainhelp charges such exorbitant fees for shoddy work and doesn't stand behind their own warranty. I would not recommend this company to anyone seeking plumbing services. Save your money and look elsewhere for a more reliable and honest contractor.

...............
I wrote a review a few years later because I came across some old receipts and stumbled upon the one from DrainHelp. Seeing the receipt reminded me of the negative experience I had with the company, which prompted me to write a review. I have noticed that this company consistently exhibits a bad attitude towards customers who leave them negative reviews.

Matt B.

3/16/2023

I asked this guy to come out and give me a quote for hydro-jetting our drain system out at the curb. He came out and insisted that I needed to have a camera scope the line in addition to the hydro-jet

I got a slimy vibe from him, but I went ahead. He agreed to come back a few days later. I was at work when he returned.

He stuck his equipment in and within a few minutes he gave up and still charged my wife. She said he was on his phone the whole time and didn't explain anything to her. Yet still charged her $385.

Alma G.

05/05/2023 12:00:00 SA

Once again I had a problem with my drain was clogged and I called Drainhelp.com and Ali came out with in the hour I highly recommend this company honest nice and fast.

Ryan B.

1/23/2023

My kitchen sink stopped draining a few nights ago and after a failed attempt at clearing it myself, I needed someone to come out urgently to fix it. I called Ali first thing the next morning and he was at my house within 2 hours. Within about 45 minutes he was able to get my drain back open at a pretty reasonable price.

I'd 100% call him again for any plumbing issues.

Judith P.

12/30/2022

During my shift as the manager on site on a mental illness care facilty full of patients I noticed a gas leak. I immediately called DrainHelp.com and got in contact with Ali and explained the emergency. Even though it was after hours, he immediately took action and sent his amazing plumber Christian Aka: Chin Chin. He replaced the rotten gas pipe in no time! These guys are awesome and I highly recommend them. Thanks to their fast response and great work we didn't have to relocate our patients to another building. I will definitely be using them for any other gas/plumbing issue from now on.

Kristy M.

03/08/2023 12:00:00 SA

Ali came to my rescue when my living room ceiling began to show signs of water damage. Ali identified the issue coming from my roof drains and repaired them along with a few other problematic areas. The work was completed timely and satisfactory. He even cuts a home in my ceiling and repaired and painted. Ali even lifetime guarantees his work. You cant go wrong with Drainhelp!

Mahshid V.

2/26/2023

My experience with Drainhelp.com has been nothing but EXCELLENT!!! The promptness of their service, the quality of their work, and the kind professionalism I experienced allows me to give this raving review.

Diana D.

04/03/2023 12:00:00 SA

Ali and Drain Help has come to the rescue twice in the past week! Thank you! We are about to call them for a 3rd time. We manage several properties and Drain Help is always are go to company! We love their speedy response and friendly service!

Victor S.

3/21/2023

My bathtub clogged on a Monday night. Made a call and the next morning they came right out. The plumber was able to quickly unclogged the drain so I could take a shower! Thank you so much for the quick service!

Grace A.

11/23/2022

Water heater decided to break right before Thanksgiving. Glad Ali and Dennis came right away. A little pricey in my opinion ($2585 for water heater replacement), but worth it due to the emergent situation. We wouldn't want to spend Thanksgiving without hot water. In addition, he checked the other issues we have with the water line and offered to come back on the weekend right after Thanksgiving to help figure out the main problem and possible fix. I appreciate the prompt response and for giving sound advise to prevent clogging in the future.

Update: I will give them 5 stars for fixing the intial issue, but taking 1 star away because they didn't show up during the weekend as promised. Words matter, and it makes the company look unreliable if the promised timeline is not met without any kind of notification.

Ryan S.

02/11/2023 12:00:00 SA

Drain Help was very helpful in so many ways! I truly appreciate their responsiveness & how accommodating they were to my clients needs!! Thank you!

Alisa H.

02/04/2023 12:00:00 SA

Ali was so helpful ! We call drain help for all our plumbing needs. He fixed our sump pump

Ruben G.

05/04/2023 12:00:00 SA

hey I Had called different plumbing companies and they were not able to come help at the time needed or ect ect ect but I called drainhelp and right away we had someone at our house and great service clean work and reasonable price for sure I will use them in the future and will recommend to anyone hands down thanks great work again!!

Dennis W.

1/29/2023

Would highly recommend. Excellent service. Now I know who to call for my drain service. He came on a Sunday in less then 2 hours.

Melissa M.

1/23/2023

I can't say enough good things about Ali's team. Ali sent Rafa out. Rafa was patient and really looked for the root cause of the issue to diagnose correctly. I appreciated that Rafa listened to me and didn't dismiss my assumptions of what it might be. Thank you, thank , thank you!!

Mohamed S.

3/15/2023

Ali came towards the end of the night to help us with a water jetting for our restaurant, and without a doubt, his professionalism and efficiency was well worth the visit. A lot of these companies will half ass do the job and give you a ridiculous price. his price wasn't an issue.. if you guys are looking for another plumber, who can do work commercially or residential please Ali I will definitely be returning him over the course of this year. Thank you so much Ali we will be in touch. Thank you so much for coming and helping us out. It means a lot.

Julie S.

1/24/2023

I was looking for a plumber guy that can fix for me my clogged bath and kitchen, Ali and his Rapha came out to my place at the same day that I looked for the service and the job was done, very professional, responsible and reliable. I am very satisfied and definitely will recommend him with 5 big 5 stars!! AMAZING Service!!! Thank you guys!

Crystal D.

1/20/2023

Very quick to respond, friendly, and professional. He showed me exactly what he was looking at when he scoped our sewer line. Highly recomend!

Daniel F.

9/23/2022

This place gets most of their stars from me for being responsive. They do come out very quickly, and seem to have the best availability of anyone I have tried. Especially after hours. If it was not after hours, I would not really recommend using them, and these are the reasons why:

1. They are quite pricey, and will not give you even an approximate estimate over the phone, like other plumbers. Obviously, this is probably part of their business model in order to force you to say yes to their price. but again, this is after hours, so you need to expect that.

2. The guy that came out was probably not a plumber per se. He didn't speak English. I speak Spanish so it's okay, but if I didn't, I think it would be tough. Also, the only machine he had with him was a ridgid k400, which he used to snake my main line. That may not mean much to you, but I will tell you that it is a fairly narrow stake for a mainline drain. You can buy this machine at Home Depot for a lot cheaper than, say, a k-60 which is geared towards pros and holds a bigger snake. Therefore, I can't say it was certainly cleaned out. However they did say they would guarantee it for like a month.

3. And the drain ultimately backed up a few days later, I try to get the guy to come out because it was guaranteed. I poured some degreaser down the drain, I was able to unclog it, but most other plumbing companies I have worked with will at least run the snake down it. This guy absolutely would not do it unless it was completely necessary. So I wouldn't believe their guarantee at all.

Okay in a pinch. But if someone else is available, probably go with them.

Valerie M.

12/29/2022

I really can't say enough about Ali and the way he runs his business I had a Christmas Eve leak at my house and he was called. He responded right away. He assessed the situation after someone with less experience could not solve the problem. He had to go on the roof to hydro jet without a helper. He did it no problem he was so easy to talk to and he was definitely a pro and knew exactly what he was doing. His pricing is very reasonable especially for coming on a holiday and not having help And putting his life at risk by having to be on a second story roof. He definitely went above and beyond And I highly recommend him for any of your plumbing needs!!! If I could g8ve him more stars. I seriously would and those of you who know my reviews know I am brutally honest about customer service. One more thing I have to mention is that my landlords tried to pin it on me and charge me for the cost but Ali went to bat for me, he was totally honest and made them understand that it was their responsibility and not mine he did not have to do that but he was happy to!

Gil A.

12/28/2022

Had sewage back up into garage and Ali messaged me immediately to come out during the holidays. The sewage returned and Ali came back early next morning for further exploring. He found that the cast iron sewer pipe was rusted and clogged. His crew quickly demoed my garage floor and replaced old cast iron with pvc in one afternoon. They came back the next day to fill the hole and lay down cement. Ali is very quick response and does a great job

H O.

01/06/2023 12:00:00 SA

Ali called and texted daily until I paid him. I explained that the money is coming from the insurance company and it takes time to get into the HOA account. I felt very harassed. The invoice was on December 19th and I paid him on Jan 6th. I would not recommend this company unless you like receiving threatening text messages.

Carleen R.

12/22/2022

Ali was very rapid to respond with a quote one evening and was over the next morning within 30 minutes of my call. He was friendly and worked very fast. We had a clogged pipe and he fixed it fast for the best price! Thank you!!!! We will come back for all future plumbing needs.

Gil A.

12/20/2022

I Called to schedule an appointment on Friday night, they came in on Saturday morning and immediately took care of our plumbing issue, while coming in at half the cost compared to other quotes. Definitely recommend this company.

Holly B.

12/21/2022

I was very pleased that they were able to come help right away and did a great job. They even gave us helpful information to keep our drains clear.
Thank you!

Andrew F.

12/16/2022

Ali and his team were quick and responsive when I had an issue with our old pipes in our guest bathroom. He was very quick to respond as questions came up and explained everything in great detail. I'd recommend him for any plumbing needs that come up.

Henry S.

07/12/2022 12:00:00 SA

Used this service again. Rafael the technician came after Ali gave me a quote within the hour that I called. He worked very hard and cleaned up after the work that he did.

I had previously used their service for another issue and was not disappointed at all this time either. Will be using them again.

Shidokht M.

02/06/2023 12:00:00 SA

Hi everyone, our second bathroom's big problem was done again by Ali the owner.
They dug a tunnel from bathroom throughout the closet and the hallway in order not to damage our flooring, otherwise it was going to be a disaster, He is a great guy who knows his job and does it excellent, in addition very friendly and responsive, I can't say enough about him and for sure I recommend him to do anybody's job for pluming and give him again definitely 5 star.

Thank you again Ali.

fausto b.

12/02/2022 12:00:00 SA

Ive called this company three times now and its always been a good experience. Theyre honest and when i have a plumbing problem im not nervous about getting ripped off or lied to, which seems to be a trend with some other companies ive dealt with. i always get at least three quotes from different companies before taking on a project and i factor in customer service as well. DrainHelp always comes out on top.

Tyler P.

3/18/2023

Ali was great. His prices were competitive, he was super responsive and took care of us really quickly. He was even sure to clean up before he left. We highly recommend drainhelp for your drain issues!

Maria C.

5/17/2022

Garage sink overflowed and Yelped for a Plumber early this morning.
Ali responded immediately and called me @ 6:50 a.m., and asked detailed information about my issue. Ali booked my appointment for 8-10 a.m.
Rafael arrived @ 7:58 a.m. and began to work promptly on the drain. Rafael explained the problem and the work needed and provided a reasonable price.
Rafael is polite, courteous, professional and efficient.
I am very pleased with DrainHelp.com from the beginning to end.
Ali and Rafael saved the day and prevented me from a stressful situation.
This Business earned 5 Stars from me based on my experience as a new customer.
I highly recommend DrainHelp.com to anyone who needs a Plumber, 24/7 with affordable prices.
Thank you Ali and Rafael for your professionalism and look forward to do business with you again. I will definitely refer this business to family, friend's & neighbor's.

Javier R.

5/16/2022

I had a water leak in my front yard, and found my main water pipe was leaking. I called DrainHelp on a Sunday and they responded within 2 hours, as my water was shut off.

Franco came by and found my leak, but had to tell me my main pipe was corroded (improper protection form the builder). He temporarily fixed the leak so we had water, as he had to come back the next day with additional materials.

Franco came back the next day, replaced the section of corroded pipe, and installed the new pipe with the correct encasement to protect it from the elements.

Franco was a true professional and took care of all the work. He was such a pleasure to work with. I recommend him to anybody.

Tobi B.

02/10/2023 12:00:00 SA

These guys were fantastic... I have owned many homes over the years but I have NEVER had a plumbing/drain issue of this magitude!!!
We had a very serious problem with our pipes as our home is over 70 years old and so are the pipes. We contacted Drain Help when we first noticed the kitchen sink backing up... Drain Help came out and snaked the pipe...also discovering the Cast Iron pipes were cracked and absolutely needed to be replaced or

Ali explained to us EXACTLY what needed to be done or the entire house would be flooded and it would have been a much more difficult job. Although we could not use our kitchen for several days... The Drain Help team were so professonal and had the pipes replaced much sooner than we originally thought. THANK YOU SO MUCH for your hard work!!!

TB & BB

Anne H.

5/31/2022

We had several service needs including water heater not getting hot, tub shower faucet that didn't work right, and a toilet that needed replacing. Jose came and provided a great price to replace the water heater, replace the spigot on the tub/shower, and replace the toilet. And he did all the work that day. He answered all our questions and cleaned up after himself. We did upgrade the toilet seat from the junky plastic one that came w the toilet, but it works great and no wobble! Very happy with the work done and would recommend. It's so nice to take hot showers and use the toilet not worrying of it will flush!! Two thumbs up.

Shonelle S.

11/30/2022

Ali is very friendly and reliable. We got a quote within minutes and the price beats everything out there. He work fast and precise. Honestly a really great job by a really great person.

LJ T.

3/19/2023

Our toilet was backing up and I could not figure it out. So I called Ali with drainhelp.com on a Sunday morning and he came within an hour to diagnose the problem. He cleared out our lines, took video of the pipe and we were able to come up with a plan. He explained everything in detail and showed me himself what he was seeing on the camera. Overall a fantastic experience considering the situation. Ali is really pleasant and understanding. I wouldn't call anyone else especially being new to this area there is no need.

Ashlie W.

11/07/2022 12:00:00 SA

Our mainline backed up and needed to be snaked. Ali came within an hour and gave us a good deal to use a high pressure water cleanout hose to remove it. He also suggested a chemical root remover to help decrease the frequency of our clogs and gave guidance for how and when to use it.

Diego V.

3/15/2023

Awoke to a backed up main sewer line this morning. Called and Ali T. was on site in just over an hour. Everything was flowing within 20 minutes so I could use water. Repairs were needed and those were completed in just over 2 hours with minimal hassle on my end. Would definitely call them again.

Karina B.

02/11/2023 12:00:00 SA

We had Franco come out and fix my parents water heater. He was great! I highly suggest this business. He was involved and made sure that my parents got the best product for the best service price. They care about their clients.

Scott H.

9/25/2021

Within 3 hours from initial contact, my issue with the kitchen sink-RESOLVED.

The issue? Grease buildup over time. Snake and Draino attempts didn't fix it but hydro washing did.

Within 30 minutes, the old mid 90's pipes were clear. Just like that.

Do I recommend? 5 stars says it all.

Ernesto F.

02/05/2023 12:00:00 SA

I had a blocked main line on Friday and called Drainhelp.com. Ali came in 20 minutes and jetted my line and cleared the blockage. He said if it clogged again to text him and he would come back and video the line. Sure enough, Saturday night it clogged again and I texted him. He came promptly Sunday morning videod the line and unblocked again. He gave me a high resolution video on a thumb drive that showed how bad my pipes were and where it was clogging. Also provided a one year warranty against future blockages. Thanks Ali!

Bill C.

3/28/2022

So far, so good. They are out here reviewing work done by Andersons and have identified a couple of inappropriate steps on the part of Andersons. More to follow

Erykah P.

10/13/2022

Our toilet and urinal was not functioning properly. Drain Help came and saved the day! He was prompt and efficient. I am so relieved Ali came through for us. He is now our go-to plumber! Call him for all your plumbing needs!

Eric T.

10/12/2022 12:00:00 SA

Good fast competent very responsive. worked for a flat fee. serious well established proprietor.

Tom A.

08/04/2022 12:00:00 SA

I needed to shut the water off to the home only to realize the main water shutoff valve to the house was not working at all. Called Ali and he sent Jose out within the hour.

Ali gave me a reasonable price and Jose did great professional work.

Once again, the only company I trust with our home in Otay Ranch, Chula Vista.

Chris M.

02/08/2022 12:00:00 SA

Best plumbers in town. I called around for several quotes and they were competitive with other bids, but they didn't treat me like an inconvenience when I was on the phone. They got out to appraise the job on the same day, a Sunday, no less.

The work was clean and professional. The plumbers were friendly and accommodating. They answered my questions honestly and without hesitation. They didn't try to upsell me on unnecessary work. What more do you need from a plumber?

Archie G.

8/16/2022

Pricey but they came out right away and were quick with their job. Highly recommended if you need urgent help

Antonio V.

12/27/2022

Ali showed up with his truck and equipment to power flush our drain. Had him put camera down the drain to see if we have a problem with roots or cracked pipe. Great service, professional and helpful

Jill R.

2/23/2023

Ali responded so quickly to our plumbing issues, twice. He is knowledgeable and efficient. I thought the price was very fair, especially when he showed up on a holiday weekend in the rain. Highly recommended

Peter K.

12/24/2022

Does an amazing job !! Really helpful and never disappoint!! Remember to tip him as he is his own boss. Ali deserve more then what he does !! Highly recommend him 10/10!!!

Chuck S.

10/15/2022

Ali helped me when my pump failed and my crawlspace was flooding with sewage water. He responded quickly to my call and fixed the issue same day-- thank you Ali for your excellent work!

Sarah P.

8/22/2022

I own an older building in Lakeside and Drainhelp is my go-to plumber. Rafael and Jose have remedied the drainage line, main water line, clogged sink, and shower stems and seats. Ali, the owner, is extremely responsive and has sent out techs within the day of my reaching out for help. I receive photos and through explanations of all the work done on the building, no funny business from these guys. It has been tough finding responsive, reliable, and fair priced professionals these days. I plan to call DrainHelp every time I have a problem!

Matt M.

01/10/2022 12:00:00 SA

These guys are great! I own an Airbnb home and had a consequential plumbing issue arise. Everyone else was backed up at least 3 days. My guests weren't going to just sit around and wait. The reservation was close to being cancelled. Luckily I found the pros who were able to get out within an hour of me contacting them. They fixed the issue and my guests were happy, which makes me happy.

Thanks again!

Kevin K.

12/08/2021 12:00:00 SA

DrainHelp.com was quick to reply to my inquiry and even quicker in sending someone out to help, even on the same day. The plumber, Chris, was very knowledgeable and friendly and I felt that he knew what he was doing. He replaced the garbage disposal quickly and professionally. I would recommend this business.

Armin S.

06/12/2021 12:00:00 SA

Ali and his crew are on time, responsible and reliable I've had small jobs to large jobs such as faucet replacement to whole house re-piping and sewer lines needing to be replaced.
Fair pricing all around this company is a must if you have plumbing or drain needs

Karl C.

8/27/2022

We called Ali in the evening to help us with a massive and sudden clog in our line, and he came right away to diagnose and fix the issue. He discovered that from our house to the street, there was an old cast iron pipe that had effectively cracked all the way through. He gave us a quote on the spot and after he cleared out the clog, we agreed to have him come and replace the old line with a new one. He returned the next day first thing and his worker Rafael started digging under our foundation and planter beds to get to the old line. Rafael did a great, clean job in a very difficult area, digging out and under a lot of hardscape areas, and replacing the pipe with new ABS, adding a two-way cleanout. Ali made sure to send progress photos during the job and at the end of each day (which wasn't long, with how quickly Rafael dug it out). Rafael was assisted by Jesus, who worked on repairing the concrete pad that was cut through to get to the pipe. Jesus did a great job listening to our concerns (it is an old house with uneven landings) and was able to pour a brand new slab to replace the old one. Now we have working pipes and won't have to worry about them in the future, as well as a a new slab that we won't be tripping on anymore. Thanks so much to Ali and his team of Rafael and Jesus for the excellent, efficient work. Highly recommend!

Joel S.

11/30/2022

Excellent Excellent Excellent! Ali and his team were very professional and identified the sewer issues at our home. Ali ran his camera with video and precisely located the issue. His team came out dug a trench, replaced the sewer drain connection and replaced the dirt in the trench. Ali then re-ran his camera to show a free and clear sewer drain. Quick, professional and very clean work. Thank you thank you thank you.

Xica D.

7/29/2022

In both of our bathrooms, we had a serious plumbing issue. When we called Mr. Ali, he was able to resolve our issue quickly. Mr. Ali provides excellent customer service and is professional. He was also able to instruct my spouse on how to solve a minor sink problem promptly. I wholeheartedly endorse this business. Regards, Mr. Ali.

Brian G.

5/13/2022

Very quick response on a Sunday
Main line was blocked and they cam right out and fixed the problem

Angela P.

12/31/2022

We needed someone last minute to clear a backed up pipe. Ali came as soon as he could and fixed our plumbing issue in less than 15 mins - compared to 4 hours with another plumber the last time we experienced this issue. Definitely recommend! Won't be calling any other plumbers from now on.

Azi B.

6/13/2022

Great service. Had a major plumbing problem Saturday night. Had a flange that had cracked and leaked from one floor to another. Involve two toilets. Posted it on Yelp Sunday at 6:30 AM. With 2 minutes Ali, the owner, called me and gave me an estimate over the phone and was willing to schedule it same day on Sunday. I was very impressed with the responsiveness on Sunday at such an early hour. The other companies took 2-3 hours to respond and wanted to check the job in person and give estimates on Monday.

Rafael, was the gentleman that came to do the repair. Not an easy job. Took a few hours. Very competent and did an excellent job. He was very responsive to my questions and left a very clean job site.

Will definitely use this company again.

Todd Z.

05/03/2022 12:00:00 SA

Ali responded to my yelp freequote message request immediately with a fair estimate and was able to get Jesus & Rafa here asap. Luckily they were nearby and arrived even quicker than estimated. They rolled the big snake machine up to the clog and found the fix right away. In mere minutes we were unclogged. The entire sequence from text message to unclog to payment was literally about an hour. I know not everything always gets fixed this fast, but this was great service!

Ron M.

12/11/2021 12:00:00 SA

Ali,
That guy is the man!!! He came with a huge water jet machine got the job done with a 1 year warrantee on the job thank you again Ali

Dawn T.

8/31/2022

We had an urgent need to unclog our kitchen sink. Ali responded to my inquiry very quickly, showed up same day to make the repair, and gave us a very good price. Additionally, we added on another drain repair last minute and he accommodated our request with a smile.

Ali is friendly, competent, professional, and his services are well priced. He also provides a warrantee for his work.

We will use him again when the need arises.

Yingge Z.

1/20/2022

Poor attitude and rude
The lady saying C word for correcting the wrong name and address many times on invoice
I can not understand why it is so hard to put the correct name and address
It is a bad experience with this company
Find another better one

Pear D.

12/23/2021

Giving a 4 star..Quick response, unclogged the two kitchen drains. Price..$225.
6 month warranty. This is expensive.

Layla F.

2/21/2021

We had a slow kitchen sink drain, it would back up and drain. I sent a Yelp inquiry to DrainHelp 8pm Saturday night and I kid you not, it was a mere 15 seconds when I got a call back and a Reply on yelp. Ali asked if it was an emergency, as he could come over soon to help. I advised we could see him on his next available. He said he would come over today /Sunday after 10am
Ali spent about 15 minutes accessing the situation, ran some tests on the drain , how it responds with pressure from a full sink of water, he was hoping an at-home treatment of detergent , cleaning chemicals would clear the grease that was semi blocking the pipe. He also shared tips to help prevent this from happening in the future.

He gave us a plan A and a plan B depending on our budget and goals. I truly appreciated his layman explanation of each plan, and the pros and cons. We decided to go with plan B as i was afraid of the hydro hose, and we now learned that our clean out drain is NOT to code, it is inside the house . Makes no sense as when you clean out it should go outside. If we opted for the Hydro /Clean out Ali would have to build a temporary piping from under our kitchen sink , through the dining area and out the sliding door. We could move forward with this treatment if needed.

Fortunately, Ali was able to clear most of the clog, and our drain is draining normally. He cautioned that since we didnt actually remove and clean out all the grease it will build up again. He showed us and at home treatment to do every week for three weeks and then once every two or three months. He said to start it now to begin the process of breaking down the residual grease. He did a treatment for use prior to leaving with what detergent , cleaning supplies we had. He advised to not use this in the garbage disposal , but to use it in the secondary sink. (double sink/drains)

We are very happy with our drain now, and also the ease and helpful nature of Ali. Ali went the extra mile to help us manage things so we do not have to keep calling him. I loved how he explained step by step what he was doing when he had his portable snake and how far it was snaking,. Also the concept of the the round pipe, and the relationship between the snake and pipe. (it will not clean, only clear ) This made sense and also gave us info to be ready for any future issue and motivation to do the prevention measures he advised us to do.

Call Ali for your drain issues, you will be happy you did. His pricing was reasonable and worth far more than he charges. His attitude is geared toward his customers... to start conservatively going for the No-charge/at home methods first , then giving you a full picture of what you can do . I really appreciated it, and it really showed what an honest, caring , trustworthy person Ali is.

Paul E.

4/24/2022

Had a very clogged kitchen sink, and Ali handled it superbly. He was at our house within the hour and had our kitchen sink pipes jetted shortly after. Our sink has never drained better.
I would absolutely recommend for future plumbing issues.

John J.

04/11/2022 12:00:00 SA

Time to update....
(just logged into Yelp and saw it needs attention)

Seems Monika C. of DrainHelp.com wants to claim they had phone records of the calls made to contact me, yet wouldn't post them at the time due to privacy.

Interesting statement and I call B.S.

Why? Because at the time of the review I was an Information Technology Department head, and been in the I.T. world for 25yrs. I know when my phone rings, as I nearly have to sleep with it. It's just the way it is in my household and my job. I installed large phone systems (PBX), employed by places like AT&T and Qualcomm.

So to say they have phone records, that they could easily black out most of the number called (to eliminate a privacy concern) and show me that she's not lying to counter the bad review... well, I know they didn't call, so there's no phone records to post or update here. Sad when you have to lie as she did.

Thanks Monika C. but no need to add insult to your injury.

Have a good day!

Asiancutie55 G.

7/30/2022

Thanks Ali the owner for answering all my calls day and night and for being supportive and honest. this company does the least amount of damage to the bathroom without having to rip everything apart. other plumbers want to rip the whole bathroom out and damage everything in the bathroom to fix the pipes .drain help did not ruin bathroom. thank you to Jesus, Rafael, and Jose.

Patricia S.

06/09/2022 12:00:00 SA

Really happy to have had the chance to work with Ali the Owner and James who came out. We needed a gas shut off valve install behind our stove. James was very knowledgeable and had a great disposition. He was fast and really knew what he was doing. He was thorough and checked to make sure there were no leaks where he installed the gas line and no leaks coming from the stove. He double checked everything! And good thing he did because he found a leak coming from the stove. And SDGE was just out the day before. He was really nice to work with.
I liked how I was able to pay using Zelle too. Made it easy for me. Overall, it was a great experience. I would recommend you work with DrainHelp.com. They were great and super easy to work with. Don't waste time. Just get it done with good easy help!

Tes S.

03/04/2022 12:00:00 SA

This is the second time I have used DrainHelp and both times they got the job done well at an OK price. My second experience with the technician was better than my first experience with the owner and I took a star off for trying to upsell twice on the waterjetting service. I didn't need it either time because they did their job well, although the first time I had to specifically deny the service. They might feel pressure to sell time on that expensive machine so watch out for the upsell, otherwise recommended.

Jessica H.

1/29/2022

Ali came out on Saturday right when he said he'd be here and was able to repair a garbage disposal that I thought was done for, snaked my kitchen drain pipes, and caught a small leak in a supply line that I had called someone else out for and they'd said needed the whole faucet replaced, and had claimed that I needed to replace my water shut off valve. He was able to take care of it same day, and didn't try to charge me for services or repairs I didn't need.

I could not be happier with the service they provided!

Brian B.

05/01/2022 12:00:00 SA

Toilet got clogged on a Sunday morning. After I called Ali, he sent Rafael over about two hours later. Using an auger, he unclogged the toilet in about 5 minutes. Worth every penny of the $150 they charged me for the visit. Both Ali and Rafael were extremely professional and courteous. Will use them every single time.

Gordon M.

4/16/2022

Excellent service. Came in same day, was responsive on scheduling, and Rafael was professional, thorough, and left the kitchen clean despite the messy job. Highly recommended and will hire again.

Rachel C.

6/13/2022

They came right away and helped us with our pipes that were backing up.
We were very satisfied.

Weis D.

10/10/2022 12:00:00 SA

Ali the owner responded to our inquiry within minutes and mobilized to our home in North County within 30 minutes. Past drain clogs we have paid plumbers typical costs to snake lines ($100 to $150). He educated us on hydro jetting and at first the cost took us by surprise but then when we observed the process and saw the amount of grease that was in our lines, we understood. A snake job would just create another temporary pathway that would last 6 months to a year if we are lucky. Now the line is as good as new (hopefully). Warranty for 1 year.

Monique P.

11/16/2020

I reached out to Drain Help because my insurance was being a pain in the butt and sent me an incompetent contractor. Drain help answered immediately and showed up within an hour as promised! Diagnoses the problem, called his brother to start the work. It was completed in a timely manner and for a reasonable price. They weren't the cheapest but you get what you pay for, and I paid for great customer service and fixed plumbing.
I asked Ali to prepare a report so I could submit it to insurance so I could get reimbursed since the insurance couldn't address my problem in a timely manner. He did it no problem.

Renee E.

10/03/2021 12:00:00 SA

Mr. Ali Tuncbilek came to my rental property, talked with the tenants and solved the whole house problem.
I was billed accurately with professional respect and great care for my home.

You won't regret calling this company to solve your problems.

Adi K.

10/26/2022

Super speedy and good quality work. Came right away and helped us out with our main water line that was clogged. Thank you

Sandra S.

10/26/2022

Alex was awesome. I called Ali at 7:20. By 9:00 Alex was picking up a new water heater and by 10:00 they were finished installing. Recommend this business.

Salma R.

11/22/2022

Ali was amazing and exceeded our expectations! He was punctual, knowledgeable, and quick. He and his company are extremely reliable all around. If you want someone who is skilled and knowledgeable in what he does, call him!

vangie m.

05/01/2022 12:00:00 SA

A 5:30 a.m. plumbing emergency ( toilet not flushing and sewage backing up into our tub) was responded to within an hour. Ali and project supervisor ( Alex) used a camera to assess the drain pipe issues and clearly show/ explain to me the magnitude of pipe degradation and root intrusion causing the problem...

I was give a quote (for the unearthing and pipe replacement) that was very fair/ market appropriate . Alex oversaw the subsequent 3 days of non-stop work, explaining the process to me as the work progressed.

Am grateful for the quality of work, prompt project completion, and 100% guaranteed of their work.

Definitely recommend!!

Maria M.

10/30/2022

Great fast and fair service for busy night time bar! Would recommend over and over again! Fast and to the point!!

Anastasia S.

3/20/2022

Ali was so quick to fix our plumbing problems. He was so professional and on-site within an hour, so professional and quick. We'll definitely call him within any other needs.

You'll be taken care of so quick with great work!

Dot S.

10/27/2022

He came out just when he said he would and it was about 4... Hydrojetted my mainline, gave me a discount with 6 month guarantee... Drain ran but a week and a half later reclogged... He came out again that day and hydrojetted again for free as per his guarantee.. Very prompt service!

Jesse R.

01/10/2022 12:00:00 SA

Awhile back the main from the house to the street was plugged up pretty bad To be honest after a very bad experience from rooter hero I was nervous about calling another plumber I read the Reviews and got the courage to call theses guys The pricing and explanation was clear. The company sent over James. This tech was determined to get the job done asap. Did not waste any time He got into the job and after some work he got the job done right the first time Yes I recommend this company and yes I recommend you ask for James Keep honest and fair and you will have repeat customers

Mitchell M.

06/09/2021 12:00:00 SA

Drainhelp.com came to the rescue when we had a choked off kitchen drain. They were the 2nd company we called and I wish they would have been the first. The company I called before them spent 6hrson my property (over the course of two days) to ultimately tell me I needed a $20k re-route. I told Ali (the head guy at Drainhelp.com) and he was at my house within an hour.

Within 15mins of being on my property, Ali had already finished hydrojetting the line from my kitchen to my bathroom (indicating that the previous company was trying to scam me out of $20k). After the hydro jet, we made plans for Francko (one of Ali's best guys) to be at my house bright and early to replace the choked off kitchen drain for a good price.

Francko arrived early and was extremely personable. He has pride in his craftsmanship and it shows in the final product. He not only replaced the drain but he also fixed my stucco.

Thank you guys for the quick work to get my kitchen and dishwasher back up and running. I hope to not have any further plumbing issues, but y'all will be the first call if I do.

Tony j.

06/11/2021 12:00:00 SA

So glad I called Drainhelp had a huge leak. First time I dealt with something like this. Ali came out, fixed the issue and referred me to a great restorarion company.

Everything is now back to normal in less than 2 weeks, I thought this would take months to repair.

Thank you !

Noel B.

1/19/2022

Technician Ali helped with draining my bathroom sink and was very clean, quick and thorough. He was in and out of there in 30 minutes! Responded very quickly too.

Ira G.

1/17/2022

I did a quick search through yelp and found somebody else, but Ali was the fastest to respond to my inquiry. Aside from being the fastest to respond, sending someone was super quick too. The work is very thorough and clean. The plumbers (Chris and James) are kind, respectful, courteous and have a happy disposition. We found our plumber for life! Thank you Ali and to your team!

Scott C.

10/08/2021 12:00:00 SA

I had a serious backup in a downstairs shower due to a clogged sewer line. Ali arrived very quickly and immediately found the issue, thoroughly cleaned out the pipe, and ran the camera through it to make sure it was good. He was very professional, friendly, and knowledgeable. He got the job done fast and explained everything very well. I highly recommend and would definitely use his services again. Nothing worse than a sewer line backup, it's definitely something you need to get taken care of quickly and he did it. Thanks!

Rosalee I.

12/20/2021

I definitely recommend this company! I originally called to get a quote on my in-laws garbage disposal that was new but the fly wheel wasn't turning. They sent out a plumber for a free estimate within the hour... The plumber that was sent to us was James... he was absolutely wonderful to work with, explained everything and was honest to what needed to be done. Behalf of my family and myself . THANK YOU for being a upstanding company ... we will definitely call you if we need help and refer you to our friends and family !

Marilyn C.

11/08/2021 12:00:00 SA

Found them on Yelp and communicated initially by text. Very impersonal, owner didn't bother to get my name; only asked for my address. The first Ali showed up, About 10 mins in I had to ask for his name. Spent about an hour trying to clear my kitchen drain. He did educate me on a few things though. He spent more time expressing his frustration that there was no clean out. Finally told me someone else would be coming to clear by snaking the line. That guy, also named Ali spent almost 2 hours and admitted he couldn't clear the line either. They did charge me $125, even though the original estimate was $485. Fast forward to today and ATC plumbing took less than 15 mins to clear the line with no problem saving me hundreds of dollars. It's been 2 days and I'm still waiting on a receipt.
Update: after constantly bombarding them with text messages finally got the receipt (being reimbursed by my HOA)

Brian P.

2/19/2022

Had a clog that needed to be cleared. Showed up on time, price stayed the same and drain was cleared quickly. I would use again.

Fredrick B.

2/19/2022

My sink was backed up, showed up within an hour and got my drain cleared up! Quick and effective!

Cristina U.

7/20/2021

They fixed an issue with our sewer line that was a different size than the one from the city, so tree roots were getting in between creating blockages every few months. They were responsive to come and give an estimate and even they were almost certain of the root cause of the issue, they came back to do the scoping with the camera to confirm it so I would feel comfortable with the proposed estimate. They were here on time, excavated 10+ feet down, replaced the line with the correct sizing and covered it again.
My husband was concerned about some of the reviews and changes in business name, we just directly asked Ali about it and instead of getting defensive or angry he offered reasonable explanations for those and offered references from work recently done. I think that spoke volumes about their company. I am very happy with the work performed and would use their services again.

Abraham C.

9/20/2022

Contacted them about a clogged leach field. He had fast response time on was onsite within 1.5 hours of the call. Fast and efficient work and wasn't afraid to get down and dirty. Answered all my questions with a good attitude.

Dan F.

12/17/2021

Ali from DrainHelp immediately answered my plumbing request through the Yelp app within seconds! I needed my garbage disposal replaced because there was a sudden leak (9 y/o). They sent out James within an hour of my inquiry for a free estimate and said that if I decide to move forward that he could replace my garbage disposal in 45 minutes! They had a new garbage disposal already stocked in their truck and switched out my broken garbage disposal for a new one in record time and with a reasonably good price. And it was even the same brand and horsepower. From inquiry to completed job in 2hrs! James did an awesome job and will definitely using them again!

narissa n.

11/07/2021 12:00:00 SA

Toilets and tubs were backed up in both bathrooms, Ali came right out and was at my house within 30 minutes. He was quick, efficient, and flushed my drains out within the hour!

Pedro V.

02/09/2022 12:00:00 SA

Ali was great! Very professional and above all honest and flexible. Our house had main drain issues that other plumbers did not want to fix. He came over, fix the problem and guaranteed his work. He came several times until everything was working fine. He did it over the weekend with very short notice. We are very grateful to find an honest and fair plumber!!

Christian S.

4/21/2021

When my home warranty company sent a kid that didn't want to do the job - he lied to me and told me he needed to go get another snake and then return. He wasn't coming back. He left and told the home warranty that I need a clean out installed. Also a lie. The blockage was in the shower line, not the main line and thus does not necessitate a clean out. The home warranty was willing to get a second opinion company, but the company was a week out on appointments.
I called Ali, and he was there the next morning. Shower blockage was fixed in 15 minutes.
If you need a plumber who knows his trade and knows customer service call Ali and Drainhelp.com. Good service is hard to find. Ali is fantastic!

Rita O.

12/06/2021 12:00:00 SA

The technician I've used both times now is James and he is excellent, very knowledgeable and considerate.

Derrick V.

4/13/2021

Well, it's rarely good news when you need an emergency plumber. Our drains were completely clogged (mainline) which caused interior backups. It's been a nightmare in terms of water damage.

On the bright side, Ali showed up to our house within 1 hour of my call. His price for hydro jetting was lower than several competitors that I called. And, he was able to complete the job in around 40 minutes.

If you're looking for reliable, reasonably priced, and responsive help, Drain.com is definitely who you call.

Gina L.

04/05/2021 12:00:00 SA

My sink was clogged and I need someone to fix it ASAP. Ali said he could come in the morning. I agreed to go with him out of the other companies because I needed it done right away.

Reason why I am giving a 4 star is because they said they would be there at 10AM but did not show up until later. I understand that certain jobs can take longer, but I was expecting someone to be there at a certain time.

I also decided to go with this company because it was a flat rate charge and they offered a one year warranty.

Ali finished the job extremely quick and that was it! I'm glad my sink got fixed. Thank you.

Kelvin P.

12/19/2021

I had a problem with my Master Bedroom toilet just running. I put out a cry for help and Drain Help responded to me in mins. They sent Rafael out to come repair the toilet. He was very knowledgeable and did the job with the quickness! No more running toilet for this guy! Thanks guys.

E.J. N.

09/08/2022 12:00:00 SA

Ali came out to provide an estimate. Excellent communication, great coordination with a water restoration company, honest assessment, indicated that there was no plumbing issue which I already suspected. I am glad this incident occurred, as I now have a trustworthy plumber for myself and my associates to call in future. Thanks, Ali!

Jessica B.

1/26/2022

Responsive, competent and friendly. We needed multiple drains cleared for our dog kennel and Ali was very responsive and helpful. And he warrantied the work for a year. Definitely worth the cost and we hope to use him for other projects in the future!

Lou P.

09/02/2021 12:00:00 SA

Drain Help was quick to respond and did a great job replacing our old cast iron sewer line. For a very fair price.
They even got the city to come out and fix a problem on the street side.
Use them before the other companies and you will be glad you called them first.

Mike M.

11/24/2021

They sent a technician right away and he was able to identify the problem. I appreciate the integrity he had and that he didn't attempt to upcharge any more than what needed to be fixed.

Stephanie M.

05/09/2022 12:00:00 SA

The guy, Ali comes by to look at the issue. Then some guy comes with him wanting us to file a claim with our homeowners insurance to get brand new bathroom in our master bathroom claiming there was extensive water damage and he just wants bill our insurance to pay for it. Ali quotes us $1,285 and said he would be back the next day to do the repairs but he wanted $300 up front. I said you will get paid when you start and finish the the job. The next day, some clueless young guy shows up saying he was going to the repair but he has to cut another hole in ceiling and they don't fix or repair the dry wall. I asked him where was Ali and said he wasn't answering. I told him to GTFO my garage. Ali never followed up, called us to explain anything. WELL, we end getting the repair done by an HONEST plumber for $300 and no hole had to be cut in the ceiling. Beware of this scammer!!!!

Dave N.

8/17/2021

My washing machine clogged the drain in my garage. The DrainHelp plumber showed-up in just a few minutes and snaked the drain. He found a lot of lint. He said that he bore a hole in the lint clog, but the problem would likely return quickly. He suggested the Drain Whisperer come-out and jet the drain which is a more thorough solution and would last much longer.
Ali showed-up quickly and jetted the drain. He seems like a nice guy and performed professional work. He warranties this kind of work for one year.

Kelley S.

12/06/2021 12:00:00 SA

After having a clogged toilet for 3 days and unsuccessfully trying to fix it ourselves, we reached out to DrainHelp again after using their hydro-jetting service in Jan. 2020. Ali responded in minutes and was at my house within 20mins to unclog the toilet. Thank you Ali and we would recommend them both for quick fixes as well as the hydro-jet service!

Ike G.

10/24/2021

We had a major blockage at our restaurant in the middle of the busy night, Ali came in a minute notice at 11pm and worked for 2 hours, he helped a lot and fixed the problem. I highly recommend him

David K.

11/21/2021

Fixed our kitchen sink that was overflowing and wouldn't drain. Very responsive, fair price, and great service!

Alexander N.

02/12/2021 12:00:00 SA

The kitchen sink started backing up in the afternoon, I called Ali and he was able to come by within an hour and told me about the fatberg that was clogging the pipes.

He unclogged the pipe within the hour and guaranteed his work for a year. Great service.

Puett W.

11/15/2021

Ali was super fast responding and professional. He helped me save $ with his recommendations and didn't try to up sell me on services I didn't need. I highly recommend him.

Neeno S.

9/23/2021

I highly recommend Drainhelp. My main sewer line from my house to the street was clogged and we couldn't flush toilets late at night or drain anything. I communicated through Yelp with 4 other plumbers and hoped someone would be available in the morning. Ali was the first to respond personally, he's very prompt, answered the communication around 3 am. I talked to him first thing in the morning set a meeting and he showed up on time. I spoke to a few answering services for other plumbers but they coudn't give me a time.

Drainhelp has a pretty big power washing unit and Ali able to unclogged my drains quickly. I think he was in and out in 30 minutes or so! He did have to go on the roof and flush through a vent since I don't have an accessible cleanout.

Emergency service is never cheap for mainline clogs, you need special equipment. But Drainhelp was a lot lower price than the big plumbers that advertise on TV or anyone else for that matter.

On top of that, Ali is personable, very knowledgable and confers a sense of confidence. He also gives a one year guarantee (if he has to come out again it's free) and also won't charge unless he unclogs the drain!

Edna P.

11/07/2021 12:00:00 SA

Starting your Sunday morning with a backed up drain is no fun. I had an emergency and Ali the supervisor was there to help me! 8 am on a Sunday no less. He quickly diagnosed my issue, cleared my drain using his hydrojet. He also ran a camera through the drain and we saw we had a root issue. He got his employee Ali to come out and install a much needed clean out valve. Then he came and jetted the pipes again to make sure it was good to go. Expert work and a very reasonable price. Thankful for his help!

Richard M.

9/23/2021

Ali is super nice and jumped on our job last second while we are in the middle of escrow inspection. They inspected our Main sewer line and showed us as they were inspecting exactly what they saw and what problems could arise and what exactly needed to be done to tackle this issue. Great communication through texting and phone calls along the way. Very friendly.

Eric N.

11/26/2021

Ali answered his phone and was able to come over in a couple of hours. Ran the auger and did the job. 20 minutes flat. Good pricing.

Hoboken P.

6/28/2022

I have used Ali for years. He is always reliable and professional. No matter what he always comes up with a solution. I have used him at my home and business and he has never disappointed! Highly recommended

Albert O.

5/19/2022

We were looking to getting some plumbing work done on our bathrooms, including some drain clearing and replacement. Upon putting out a request, Ali was the first, and quickest, to respond to our request. He was incredibly helpful from the start and actually provided us with a more preferred alternative solution to our problem than compared to other quotes that we had received from other companies. The most appreciative aspect was the fact that this company was able to start on the task right away; literally the next day. The plumbers went straight to work the following day after placing the request, and worked every day until the job was complete. Not only was the initial problem solved and fixed, but they were also able to provide additional services towards other fixtures that needed attending. We were unable to be present during the actual process of the process, but rest assured, all work was done with complete ease and professionalism. I would HIGHLY recommend DrainHelp to anyone who needs a quick fix, or feels like a better alternative might be a prospective. We are very very happy with the work!

Austin F.

11/20/2021

Really fast and timely response. I inquired on a Saturday morning and came to fix a clogged bathtub drain issue within 2 hours. Recommend there service! Thanks for the help!

Gene M.

03/10/2022 12:00:00 SA

Ali took care of the toilet drain problems quickly and professionally.

Kerri G.

11/19/2021

Fastest response time I have ever experienced! Price was reasonable and got the job done! Extremely resourceful too!!! Will be sure to use them every time!!!

Emily T.

9/29/2021

Drainhelp response to my quote very quickly and fix the drain in no time. Highly recommended!

Maileen F.

9/15/2019

It's been about 2 years since we had drainhelp come out to install a clean out at our home in Escondido. It was in the fall season before some heavy raining.

They had to dig out a ditch partly in our lawn and also a portion of our driveway.

They didn't properly compact the dirt that was replaced in the hole that they dug up. In fact there was a big pile of dirt left on the side of our house after they completed the work.

After the first rain of the year (about two weeks later) the dirt around and under the clean out including the re- cemented portion of our driveway sank in because of the settling. If the job had been done correctly the settling and erosion wouldn't have been so drastic that it would break the cement and cause it and the clean out to sink in.

We reached out to DrainHelp immediately, to notify of the issue. Spoke to Ali directly.

He said he would come out that week to take a look and fix it. he never reached back out after that or stopped by.

We repeatedly called him, and even a year later he still didn't come out, even though each time we spoke to him he said he would. It's now been almost two years and nothing has been done.

I have a friend that owns a licensed cement business in northern CA and they said the job was done poorly because the settling shouldn't happen.

In my opinion, they don't do Excellent work, don't stand by their work, and don't fix issues.

We paid $3,500 for the installation of the clean out.

K K.

7/25/2021

NOTE: Job done on a Sunday

I recommend Ali (business owner) for the following reasons:

- Timely - he said he would show up in an hour and he did
- Timely pt.2 - he said job would be done today (elapsed time 2 hrs to completion)
- Estimates were comparable to other Monday - Friday plumbers for snake and additional camera and flush. Additional work estimates may vary.
- Professional - he is a 'drain whisperer'. he told me that he would most likely find roots and could be due to a missing clean out valve cap from some other negligent party. it was exactly what he said. I watched every step. Ali tells it straight. You may choose to ignore a problem or you can take care of the problem.

CAVEAT: I won't lie, but the total cost was expensive. Prices depend on the complexity of the work so I won't list mine here. I wanted to only pay for a quick snake job, but I thought my 30 year old house needed a full examination from house to city sewer so I opted for the camera (comparable to other plumbers) Damn...there was a giant root allowing only 20% blackwater passage to sewer. He called his assistant from another job to come assist digging in my front yard for the 6 (?) main. After digging 3 feet , he found it with a a missing cap that dirt and roots were entering most likely due to negligence of a third party years ago. No other plumber has ever found the clear out valve because it was buried. He added three feet of pipe with a now visible above ground clear out valve cap. Afterwards, he ran camera all the way to city sewer line. i could have gone the cheap route, but the incidental expenses from having less experienced plumbers return time after time would add up to the same or greater.

I am happy I didn't wait for the problem to get worse.

Jeffrey P.

9/16/2021

I got a series of quotes from multiple plumbers on yelp for a toilet installation and an angle stop replacement, and Ali from DrainHelp.com was the first to respond. He came in with a solid price and was able to come out and do the install within three hours which was super convenient. He came in, did a nice job, and everything works great. I will definitely use his services again!

Jake B.

08/07/2021 12:00:00 SA

Cannot say enough how helpful Ali was. First off he came within one hour of calling, knew exactly what the problem was, stayed for two hours to make sure I knew all my options - beyond also fixing the problem. Will certainly use Ali again.

Mike A.

09/08/2021 12:00:00 SA

Ali told me he will send someone to my house sometimes from 12-2 pm. I waited and waited, but no one showed up. I called him at 2 pm asking if someone was still coming. He said yes, soon. At 4:30 I texted him again asking if he is still planning to come or sending someone. He said, yes. 30 mins later he texted me back saying if I had a facetime on my phone, so he could tell me what I need to fix through a video chat. I told him not to bother anymore. This whole thing was a waste of time. I had to come home earlier from work for no reason and now I have to look for another plumber. I wish I knew all this earlier. Live and learn I guess.

Tom S.

12/17/2021

Ali was excellent. Was able to respond and solve our issue within 12 hours! Ali also provided guidance and quotes for miscellaneous tasks in the future. 5 stars and will use again in the future!

Chau P.

1/25/2021

Called the company at a little before 1:47PM and asked about having someone come out to look at our clogged toilet. I was told by the person on the line that he could have someone out there within an hour, and to text him my address.

After texting my address, I sent a follow-up (within minutes) to also have the person call my phone when they arrive as my doorbell was not working. Unfortunately I did not hear a response until closer to 3:30PM (and well past the one hour window he told me about).

I asked at 4:12PM if there was an ETA, and after not hearing back I requested to cancel the appointment at 4:26PM,m at which point there was an immediate response.

The problem that I have with this is the lack of communication; if he couldn't have someone out there within an hour, why not provide me with a more accurate timeframe? If someone was on the way but the job ran long, there was something unforeseen, a message would have been appreciated. As it stands, the quick response to my cancellation shows he didn't want/feel the need to be communicative regarding the time.

Marilyn A.

9/19/2020

Alex came quickly but unprepared. We had a clogged toilet upstairs and he had to suck out dirty water. He didn't have a pail. He Wanted one of mine!! Then my pail did not work and he asked for a plastic bag and took a plastic bag of dirty water outside. It dripped all the way down our steps (in the house). Now the bathroom smells of sewer gas. I don't think he put the toilet back on properly.
I will not recommend him.

Rodel S.

9/19/2021

Great service with a very quick response. Ali came out to our home within 30 mins of calling and immediately new what the issue was and was able to get it resolved.

Victor S.

12/24/2020

Ali got the job done effectively and efficiently. In less than an hour, he assessed the situation and unclogged my stubborn kitchen drain that another plumber couldn't fix (required hydro jetting). Plus, he guaranteed it for a year. It was a pricey job, but was well worth it -- especially since it was done on Christmas Eve during COVID.

He responds really quickly and was right on time. In fact, he answered my post within minutes of inquiry and arrived 90 minutes after I called.

He also gave me some tips on how to keep the drain clear (so that he didn't have to come back in a years time and unclog it again).

One thing to note though, where Ali excels in efficacy and getting the job done, he lacks in the little nuances of courtesy. Don't expect details of care like wearing shoe covers or cleaning up some spots of spillage on the walls and floor. We also had to use our own towels and bucket to keep things clean.

That said, it wasn't that big of a deal. He didn't leave much mess and worked in way that prevented bigger issues like flooding the house or wasting time trying too many things. He also kept his mask on the entire time, which I appreciated, especially with a 4 month year old in our small condo.

In the end, I recommend him and would definitely call him up again. Though I'd probably buy some shoe covers and extra towels beforehand.

Jenn J.

5/23/2022

Got an almost immediate response from these guys (at 7am!) and 2 guys came to fix our disposal/sink clog within the hour. The 2 guys couldn't fix it for some reason, but a third guy came back and finished the job quickly. Thanks, James for your quick and thorough work. Also appreciate when the guy who fixes things can explain them to me, lowly housewife (wink wink) in a way I can understand. Would highly recommend!

Marcus L.

10/02/2020 12:00:00 SA

I am very grateful to Ali and his crew for saving the day. We noticed our toilets were backing up. We figured it may have used too much paper and it clogged the toilets. It is an old house so didn't seem too scary. We called a few plumbing companies to get quotes on snaking the pipes. Turns out it isn't affordable. We just bought the house and have a baby on the way so you can imagine we really cared about finding value and fair prices. When we reached Ali we felt relieved. Ali was very helpful. He worked with us on the price and showed up pretty quickly. Before he entered the house he asked me, is the sewer in the back of your house? I said yes. He said, ok. I know what it is. I was skeptical of course. He went to his truck to grab his equipment to snake the pipes. Before he put the camera down the pipe he explained exactly what I would see. He said I would see roots from the trees in the ground breaking the pipe and that more than likely the pipe in the backyard going out to the sewer would need replacement as it is a 40 year old house and he knew the pipe had never been replaced or serviced. He wasn't kidding. We saw the camera together and it felt like a play by play. Roots were inside the pipe. Now came an even scarier part, learning the cost of replacing the pipe. Again, Ali, play by play. He told me exactly what other companies would quote me and how low they would go. He explained why they would not go lower and the tactic they would use to scare me into a deal. Then he gave me his quote, guaranteed his work, worked with me on the price and payments. Of course, like any homeowner, I still shopped around to 4 different companies to get a quote on the work needed. Again, Ali wasn't kidding, the 4 companies my wife and I called were more expensive. Even when the competitor said he was giving me a great deal, it was still higher than Ali. Once we hired Ali, his team went to work right away. Within 4 days work was done. His team was courteous, polite, and caring. This meant a lot to me and my wife. Especially with a baby on the way. They kept us posted as the work progressed.
It has been 90 days since the work has been done and showers and bathrooms work great.

Thank you to Ali and his team!

Elizabeth B.

7/31/2020

Due to their faulty work, our new vanity was ruined. There was a leak from sink drain they installed that leaked into our new vanity and warped the wood. When we contracted them, they were very rude and accusatory, and would not take any blame. The refund they promised was never fulfilled.

Also - I'm pretty sure most of the positive reviews on here are fake. All very generic and similar. Most of the negative reviews very detailed and personal.

BUYER BEWARE.

Derek C.

7/31/2020

1000$ down the poorly installed drain.

Drainhelp.com came out to do a toilet install and install the drain on a new vanity/sink. The toilet install seems fine but the drain assembly was very poorly done. No putty was used on the drain leaving a small drip, and one of the gaskets in the p trap was not tightened.

The loose gasket was easily tightened by hand, but the leak went unchecked for a few days and ended up ruining the vanity. When i contacted them i was told that it's not the plumbers fault and was basically blamed for not inspecting their work. After a not friendly back and forth conversation i settled for a refund which i still have not received.

After purchasing a new vanity and watching a 3 minute youtube video I was able to install the sink and drain which has remained leak free.

Lesson learned is just because a professional does the work doesn't mean it's correct. always check people's work.

The main reason for the bad review is i could never recommend a service that doesn't have the integrity to correct their mistakes.

Jeffrey T.

8/26/2021

Would recommend this company for any plumbing work. We needed a faucet replaced and James came out the next morning! On time and respectful.

Ali, the owner, responded to my Yelp inquiry very fast and was communicative. All around great experience with this company.

Raul C.

09/12/2021 12:00:00 SA

Called them on a Sunday and Ali and the team responded quickly affordable and took care of the urgent need and came up with a game plan for the future permanent fix. Courteous and efficient... the whole team is professional courteous and guaranteed the work. Highly recommend them to all

Ulisses H.

04/09/2022 12:00:00 SA

The only reasonable plumber in town. We had a clogged drain and all plumbers wanted over $400 because it's a weekend. This was the only company that charged a reasonable price. Job was top quality. Ali was very friendly and professional!

Osmar R.

04/04/2022 12:00:00 SA

Technician Ali was a huge help with our drain, very professional. Would return.

Rae F.

12/26/2021

Kitchen sink clogged up, not sure from what as we don't put food in our garbage disposal or grease. Ali replied quickly to my Yelp request, super fast & had the other Ali on his way within a few hours to snake the drain. I was only expecting an estimate but he got quickly to work and took care of the issue before I knew it he was done! So I guess I'll cancel the other estimates I had, lol. I plan on using them again in the future as they respond quickly, and efficiently. So far so good, I'll update if anything changes but the pipe seems to be flowing now. Cross my fingers it doesn't clog back up but I trust they did a good job. They even gave a 3 month guarantee! Thanks Ali. You have a new customer & I will confidently refer your company to friends & family.

Heather E.

05/07/2022 12:00:00 SA

Ali was quick fast and and efficient! I definitely would recommend him for all plumbing needs

Codi S.

11/07/2021 12:00:00 SA

OUTSTANDING service! I asked for a quote around 8am due to a clogged pipe that kept us from washing laundry or running our dishwasher. Ali contacted me almost immediately and had a man at our door in an hour to start determining the water damage. Within two hours Ali himself was at our door and investigating to cause of the damage and had it fixed within 45 minutes. Both men helped us with how to go about setting up an insurance claim and even gave us directions on how to avoid this type of casualty again. I can not express how happy we were with the service we were provided and would recommend anyone in need of a plumber to use DrainHelp!

Arnold K.

11/04/2021 12:00:00 SA

Fast and neat. Great job!
Took care of back up right away.

Greg S.

4/28/2022

Ali answered our late night call and was at our house first thing in the morning. He was very helpful and informative; fixed our plumbing issues within the first hour of his arrival. We highly recommend his services and will be using him for all future plumbing needs.

Kassidy W.

10/27/2021

DrainHelp was reliable, quick, and super helpful. They came to the house twice to give us a quote and had our sewage blockage fixed within 20 minutes. I would highly recommend them if you're looking for a quality, affordable, friendly plumbing team! Ali came to fix our problem and was extremely friendly and efficient, thanks again!

Eden M.

1/14/2021

Great, quick, thorough service!!

I called Ali at about 4 pm with my washer backing up into my sink and and a slow re-drain from there. He was at my house by 6pm and done in less than 30 min and cleared the problem right up with the pressure hose!

Great communication and do's + don'ts for the future! Will definitely be calling him if any other problems arise!
Recommend 10/10!

Thank you, Ali!

Andra T.

9/17/2021

We had a serious kitchen sink clog and Ali (technician) came to our rescue and also recommended some additional services that will help us in the future at a reasonable price and was able to get it all done same day and fast! I'm very satisfied and will call on them again in the future! Thank you Drainhelp!!!

Christina B.

7/27/2021

Okay so this company was a life saver. They responded quickly, and gave me a free estimate over the phone. Ali was honest with me on the phone about the possibilities of what needed to happen, which I really appreciated. I accidentally flushed something down the toilet, and was completely unable to get it dislodged. The plumber who came out really exhausted all possibilities before coming to the conclusion that the toilet needed to be replaced. Basically it was the worst case scenario, but the whole thing was handled easily and the cost was still below Ali's highest estimate. I appreciate how straightforward they were with me, and how they did the job well without a lot of fuss. I will certainly be using their services again in the future.

Roberta C.

3/17/2021

That's the second time I use drainhelp.com and I was very satisfied with the service they provided both times. They're reliable, professionals and on time. Great job!
I definitely recommend them. You should try it!

Ashley G.

4/18/2022

These guys were fantastic! I sent out a request for a local plumber at 10pm on Easter for my clogged kitchen sink drain (effecting both mine and my upstairs neighbor's plumbing). Ali responded in about 2 minutes. His guys came out within 20 minutes of the phone consultation. The fix took about an hour and cost $285. Highly recommend.

Joanna W.

08/11/2021 12:00:00 SA

We used Drainhelp several months ago.
I would rate Ali, the serviceman, 5 star For being on time, for knowing what the problem is and for fixing the problem. Where I would rate him lower is I thought his price was high. We paid him $430 for about 2 hours of work. The next time I would get a second opinion as far as the price.

Ron S.

08/09/2020 12:00:00 SA

Our 2 line from the kitchen to the street was slow to drain. A year ago, we had the plastic line snaked. To solve this ourselves, we poured ample drain products down the disposa. We even watched a YouTube video and managed not to break anything

So we turned to YELP, picked a couple firms to give a quote and Ali was the first to respond. After 30 minutes and no other cal, we asked for help

Soon Ali was here. He explained the problem better than I understood. He brought a high pressure hose and flushed frost the main line to be sure it was clear and then brought the hydrocleaner to the back

We couldn't believe the amount of caked grease and who knows what debris came out but he kept at it u til it was clean

A one year guarantee

Karen H.

03/02/2022 12:00:00 SA

I'm not sure you could call it a good value, but Ali came out quickly assessed the problem and had it done in about 3 days total. It was a big job so the 3 days were reasonable. I needed a printed reciept for the insurance company and he supplied it, but I had to ask twice for it. That's ok though, the service was still good.

Jared Q.

04/06/2022 12:00:00 SA

Called two days prior to the needed service. Setup was easy, scheduled myself an appointment in under 5 minutes. The technician arrived 20 minutes after the first hours quoted. Fast and friendly guy. He was patient as my HOA tried to explain how to shut off the water main. Got the run around from the HOA, ended up not having any work done. However the technician was patient and stuck around. Definitely will call them back when my complex gets their act together.

Jill S.

2/16/2021

I called several places this morning and no one picked up till I called Drainhelp.com.
Ali was literally at our office within 15 minutes after speaking with him! He addressed the issue and fixed all our problems within less than 45 minutes. Great service and very impressed with quick turn around. Finally we found a good plumber!

Winford W.

5/23/2021

We noticed that we started having issues with our toilet plumbing, and there fore we needed a plumber. We started with the marketing ads and realized probably because of the high end video graphics, their quotes were a bit steep. We then turned to Home Advisor where thru several interviews and quotes, we decided to go with Drain Help. We have dealt with many contractors in our time, and We have to say that this company, arrived in no time, assessed the problem. and within a weeks time our problem was solved. Thanks Drain Help.

George R.

9/19/2021

Ali was extremely helpful and responsive within minutes of calling him he was able to come to my location and hep service a clog in the main sewer line. Professional and excellent service, I would recommend him to anyone.

Leah S.

02/10/2022 12:00:00 SA

I called Ali about my drain. He had come a year earlier and cleared it. I was gives a year guaranteed. I was just under a year when I called. He honored my warranty no problem. He was here in less than 45 mins. After I called. Very honest company. Thank you Ali!

K L.

7/13/2021

Ali is extremely friendly, responsive, knowledgeable, and his prices are hard to beat. He knows his stuff and he is honest and forthright. He is hard working and diligent. I would highly recommend him and his business.

Jocelyn P.

01/04/2019 12:00:00 SA

This company is a total scam. They advertise free quotes on their website but they came to my house and charged us $125 for looking at the crawl space. They told my husband it was for diagnostics. Moreover, they had him sign a proposal and contract where they listed $125 for diagnostics. We specifically called and asked for a free quote. I wasn't home so he didn't know it was supposed to be free.

NEVER call these guys unless you want to pay $125 for them looking at the problem. Even if they tell you they are coming out to give you a free quote! They are lying. Because that's exactly what happened to us. I will be filing a complaint with BBB if they don't refund the money tomorrow.

Wendy M.

2/25/2022

I called them in the morning and they showed up at noon. Very responsive very quick and very professional.

Keith B.

05/11/2020 12:00:00 SA

You never know how one simple problem can throw your life out of wack until your kitchen sink get clogged. I tried to fix the issue myself, but the plumbing for the kitchen sink was wacky. I reached out to Drain Help and Ali responses within seconds.

Within the hour Ali was at my house. With expert skill, Ali cleared the clog. Ali went above and beyond by correcting the plumbing for the kitchen sink.

I recommend Drain Help to anyone suffering from a plumbing issue that can't or don't want to fix themselves. Drain Help will fix it quickly for a great price. Thank you Ali.

Kenneth L.

04/11/2021 12:00:00 SA

Respond yes. No time to help. After I explained my main line leak situation, they decided not to come.

Tony C.

05/06/2020 12:00:00 SA

Main line clogged. First floor toilet leaked from the ground. Ali and his staff showed up within one hour after the first call and fixed everything within one hour. We're sleeping tight tonight because of him.

BTW, DrainHelp was the 2nd company I found on Yelp and called. I left a voicemail to the first company, which still hasn't called back, 2.5 hours later.

Rita S.

2/20/2021

Worst plumbing company ever. Didn't do the work properly and refused to send me receipt and warranty. Awful owner.

Maja B.

6/17/2021

Thank you Ali for coming out on such a short notice to save us from our sewer backup emergency!!! Every other company wanted to charge me an arm and leg since it was almost 5pm, but you were so awesome to give me a great price and to come within 45 min of my call! Thank you so much again and will definitely be using you again for any plumbing issues we have!

Kevin D.

07/11/2021 12:00:00 SA

Fastest Service on a Sunday! Very friendly, offered to come out for a free consultation, came out, unclogged the toilet and left! Very good service I highly recommend them and will recommend to friends and family.

Juan T.

06/11/2021 12:00:00 SA

We moved in to a new home not knowing the pipes under the bathrooms had multiple cracks. They were also clogged. The showers were not draining. Drain help replaced all the pipes in two days. Then they hydro jet the pipes. Ali and James were terrific. House is all good now. If we ever need any plumbing work again, we will definitely go back to Ali.

Miles J.

2/17/2021

Our kitchen sink was backed up and I called DrainHelp and Ali responded quickly and said he would be out in 45 mins. Once he arrived he recommended some work that was out of our price range, he said he could try another fix that may fix our issue. If it didn't work no charge. It ended up fixing our immediate issue so we can save some money to have a more permanent fix. Would recommend.

Yaron G.

04/09/2021 12:00:00 SA

Ali answered right away and was able to come by in an hour to asses the problem, provide a short term work around, and a quote on a more permanent solution once the right part was ordered. Very professional and friendly.

Kaoru N.

10/01/2018 12:00:00 SA

Toilet clogged Sunday PM8:00....
I called Plummer (another company)
Try to fix 2 hours .. but he couldn't
Pm 11:00
I called DrainHelp.com

It's Sunday PM11:00!!!
But Ali answered!!! OMG

He arrived AM2:30
Only 30min !!!
He fixed Clogging Toilet

Awesome professional Job !!
$685

I will keep this number
If problem in midnight ( I hope not)
I know where to call

Thank you !!!

Melissa D.

08/01/2021 12:00:00 SA

We had flooding in our garage and new it was drain issue. Called and Ali came out same day started work same day! Took about a week and a half. Raphael and Ali worked in 90 degree heat digging and removed corroded pipes and replaced them. Very personal and professional. Would definitely hire them!

Armeen G.

11/26/2021

Our kitchen sink got clogged on the Thanksgiving night, i reached out to DrainHelp very late same night via Yelp and Ali responded to me write away. He was at my doorstep next morning bright and early and in less than an hour our issue was resolved. I highly recommend DrainHelp. Thank you Ali for your outstanding service.

James F.

11/07/2021 12:00:00 SA

What I thought was simple drain clog wasn't. Unable to clear it myself, I called on a Sunday and it was fixed very promptly. Though I initially was skeptical about the cost, when I saw the extent and cause of a huge section of under house drain that was clogged and needed clearing with high pressure water jetting from the roof. A massive amount of serious gunk and old cast iron fragments had to be cleared. So, I'm convinced this was a square deal guy and a very straightforward and honest business. On my list for calling again. Recommended

Nadine S.

7/28/2021

Ali went above and beyond explaining scope findings. He showed me the video of the roots protruding through the drain and even narrated the findings for me to keep. Fairly priced and easy to work with, I highly recommend! Thank you again Ali for coming out on short notice too.

Wendy L.

12/21/2021

Ali Was really great. Very communicative and responsive. We had an outdoor pool drain problem that we had tried in multiple ways to repair. He came and did the job in one day. Offers a one-year warranty as well. Overall very nice gentleman and quality work

Bryan M.

6/20/2021

Called on Saturday night after hours and sent a guy to try and snake line. Couldn't unplug it so needed to hydro jet the line. Ali came next morning on Father's Day and did the water jetting. He hustled and got the job done quickly. Would recommend for anyone. Great service

Jeremy C.

10/11/2018 12:00:00 SA

Thank you Ali and your promptness. You saved our wedding day as we had a main sewer line clog a few hours before our guests were to arrive at our home, celebrating our marriage.

Your professionalism, honesty and easy going approach gave us relief despite the chaos amongst us.

Thanks again

J & A

Annabel H.

1/17/2021

This company make a lot of promises from the owner ali, the technician alex has worked on my home and the owner ali agreed to come and hydro jetter my drain with a schedule promised to be in the following day after alex worked all day on my plumbing, he never did, he was all fake promises, alex had to come back to my house and do the owners job. I give 5 to the technician alex, cuz he even lower my price for all the work he did, ali gets zero, im recommending the board of directors to investigate this business under bbb

Diane B.

2/25/2021

Ali, the owner, of Drain Help came to our house in Del Mar. We were abandoning our septic system and needed Ali to dig trenches and connect to an existing sewer that belonged to Solans Beach. The project got complicated because he had to cut through a roadway that belonged to San Diego. The project itself was straightforward, but the many entities required permits. After several months the project was completed to our satisfaction. Ali's subs were top notch. Excellent job!!

Anton M.

1/19/2022

I had an emergency sewer line fail, and after 3 different plumbing companies I had come out and review it. Ali and his team were able to fix it in a day verses 2-3 days from all the other big name companies. Pricing is way better than other companies as well! Jose was on-site the following morning and what else can I say, his customer service from start to finish was absolutely amazing! My overall experience was outstanding given the drastic circumstances that came in to play.

Jeff N.

11/12/2019 12:00:00 SA

The Social Media Manager for this business replied to my previous review:

The reason why you would have needed to pay an $85 trip fee is because Alpine is not in our service area.
We only offer a free trip charge if the job is located in our service area. The list of our service areas is on our website at DrainHelp.Com.
We wish you the best of luck with the other company you decided to call.

Social Media Manager
DrainHelp.Com
___________________________________

Your business address is in El Cajon (1308 N Magnolia Ave El Cajon, CA 92020), and your business's service area includes Escondido, CA and Vista, CA but not Alpine?
I don't believe you know where Alpine is. Alpine is the small town located immediately East of El Cajon. Alpine sits on El Cajon's eastern border.
My home is 16.2 miles from your business location according to Google Maps.
Escondido (center of town) is 31.5 miles from your business location.
Vista is 43.3 miles from your office address.
I recommend re-examining your business's Service Area and updating/correcting as needed.
You are preemptively excluding nearby and more likely customers in favor of less likely customers located more than twice as far from your business.
How can that make any business sense?

Janeth Q.

2/14/2021

After quoting 4 other companies, Ali gave me the best price for a toilet replacement. He responded quickly and was able to book me an appointment the next day. They were punctual and professional. Highly recommend.

Vincent F.

5/30/2021

Ali sent his guys James and Danny to replace my kitchen sink drain and they were amazing. They worked fast and cleaned up after themselves. I couldn't be happier with the result. I would definitely recommend them to my friends and family.

Bobby T.

1/23/2021

Our toilet wasn't flushing and I was having a panic attack. Called Ali and he rushed over and worked tirelessly on cleaning the drains and making sure everything was in working order. Superb happy how efficient and fast the service was. Ali made sure I had his contact info in case I need to call on him again. The price was reasonable as well! If your having plumbing issues, Ali is the guy to call! Thanks for everything Ali!

Vishal M.

11/01/2021 12:00:00 SA

Ali was great with his quick response and communication. They were on job on-time and completed necessary fixes. Reasonable pricing and they stand behind their work; I had some minor issue on the next day for the sink they worked on and Ali was right on it and got it fixed without any extra cost. Highly recommend them.

Manny C.

2/14/2021

Great guys. Came out quick on Valentine's Day to fix our drains. Very professional and knowledgeable.

Natalie C.

1/19/2021

We had an emergency plumbing situation and are so glad we found Drainhelp.com. Fast, efficient, and friendly! Franco was very knowledgeable and got the job done!! Would gladly recommend to friends and family.

Joe C.

12/02/2019 12:00:00 SA

Ali was on time, did a fantastic job cleaning out my irrigation drains, advised me on annual maintenance and to use a RootX product (available on line at Amazon.com) to coat inside of pipes to kill root intrusion. He is very knowledgeable regarding all plumbing issues one may have, honest, and when asked, left a quote for installing box drains on my property for water catchment from a small backyard that has 2 plots of grass which slope toward the house----to resolve a flooding issue when it rains, which I plan to do and without any reservations Ali (Drainhelp.com)will get this job no questions asked.. His work carries a lifetime warranty. He is well worthy of 5 stars!

Joe
Oceanside, Ca

vanessa l.

01/12/2022 12:00:00 SA

Ali is very professional and do excellent work. He showed me with his camera how clean the sewer line was. My sewer line had a lot of roots from the big palm tree. Ali cleared all the roots from the sewer line. He also instructed me what to use to keep the roots from growing back. He was very efficient. I saw about 2 to 3 hoses that he used to clean out the pipes. The roots were so thick in the pipes he had to use a special drill to cut through it. He also gave me some tips on what not to flushed down the toilet stool. He quoted me one price and after he finished the job he quoted me another price and it was lower. I would highly recommend him to my family and friends.

Brian D.

12/20/2021

Ali came out on a Saturday and had reasonable prices. All others I called had weekend pricing more than double the weekday rate. He showed up in 30 minutes just as he said over the phone. Very knowledgeable and open about the situation and was able to resolve our issue. Would recommend and will be our go to for future needs.

Andre A.

12/18/2021

Had a root intrusion that resulted in a plumbing emergency on a Sunday. I know I wanted to get it hydrojetted and cleared, and no other company but Ali was willing to quote me by phone and get out in the same day. He cleared it in minutes day one, and came back the next day to run the camera and spray some more. Couldn't ask for a more responsive and helpful company.

Paul B.

4/26/2021

Ali is a good guy and one of the hardest working guys in the county - I know this because he's gotten back to me and come out on the same day TWICE over the course of a year (different issues each time) good luck finding anybody that responsive and competent in San Diego!

Kathy B.

12/13/2021

I have owned my home for 18 years, rented it for 15 years prior to that, and I've had many encounters with plumbing businesses. None have even come close to the service I've received from this company! The owner is honest and straightforward and his best employee, in my opinion, James, does top notch work every time he comes to my home! I'll likely NEVER call another plumbing company again!

Faye L.

11/25/2015

I hate and love El Nino. San Diego needs the up coming rain but this gal doesn't exactly have a ton of discretionary money to spend on cleaning clogged storm drains. I've researched tons of drain companies and have been discouraged by the prices as well as the people on the other end of the line who seemed annoyed by questions that were being asked (by me).

DrainHelp was courteous on the phone and had flexible hours (even as late as 6p). They give quotes over the phone but will also come in person to scope out the work as well. Ali came over recently to hydrojet our storm drains and all I can say is DAYUUMMMMM - it's A.L.O.T. of work. I thought you just shoved the 3000psi hydrojet into the pipe and bam - everything's cleaned out. I was thoroughly impressed with the man muscle that it took for Ali to clean out our clogged storm drains. When he finally got the hydrojet to snake to the yard, we literally had three black sewer smelling geysers shooting two feet in the air. It was amazing how much stuff was being pushed out by Ali using the hydrojet.

The hydrojet loosens the roots and debris that's in the drains but ours required him to snake the drains as well. I think the snaking and the hyrojetting combined was the reason he was able to clean out the drains. We couldn't believe it when he showed us the drains now, well, DRAIN. The company offers a one year warranty (something alot of drain companies do not - trust me - I've researched) so that's comforting to have in your back pocket in case the drains back up again (I'll give an update if it does).

DrainHelp isn't the cheapest but it definitely is not the most expensive. Ali worked hard on this job and we felt it was money worth spent for a much needed home maintenance expense. We were also grateful there was a yelp deal so make sure to look for that if it's still being offered. Also look on DrainHelp's website as they have some other discounts you can inquire about.

So bring it El Nino. We're ready.

KarlayJose G.

2/17/2021

Ali came out today and I'm very VERY pleased with his services, starting off with his customer service to his amazing work. My backyard system was clogged and Ali got here in a timely professional manner and got to work right away and got the job done in a very short time!! He is awesome, professional and very experienced!! I will recommend him to all my friends and family. Thank you Mr. Ali.

Ruben M.

10/05/2021 12:00:00 SA

Came on a Sunday as an emergency for a backup after another Plumber couldn't clear it. Quick and professional highly recommend and will continue to use their services!

Roslyn L.

04/11/2021 12:00:00 SA

Recommend this company highly. Came out on Sunday, quick service and reasonably priced.

Karen U.

09/10/2019 12:00:00 SA

Ali gave us the best advice and fixed our drains after many others have tried. At first I was hesitant to take his advice as the best option cost more but he turned out to be right and I was glad to pay because it fixed the problem.

Ali was straight forward and no nonsense, he tells it like it is because he's confident in his work. He's been in the business for 20 years and his experience shows.

I definitely recommend his service.

Amando B.

04/08/2020 12:00:00 SA

Ali did a fantastic job with our sink.
He was very punctual, professional, and knowledgeable. He answered all our questions and gave us options on what he could do to unclog our pipes. He was able to unclog our sink pretty quickly and offered us a big discount. Overall, he did great work and we would definitely recommend.

Jarrod W.

04/05/2021 12:00:00 SA

City Construction Clogged my main pipe. Ali was a savior. He juggled my hyper-sensitive neighbors and highly demanding Airbnb guests by being well dressed, professional, polite, calm, spotlessly clean, on-time and swift. When the city clogged it again, Ali came right away and honored the warranty agreement with the same top level of service. I highly recommend Ali and especially purchasing his warranty!

Mohit N.

10/27/2021

Chris, one of the technicians in the team is very knowledgeable and was able to quickly figure out the. Problem with our water regulator. He was able to fix a leak and install a new unit very quickly.

Brian T.

02/05/2021 12:00:00 SA

I reached out via yelp for quotes for a backed up toilet. Ali responded in literally seconds (the original company I asked for a quote from still hasn't gotten back to me...)
He was at the house within an hour, and after determining that a standard snaking was not going to do the job, he went the hydro jet method. We were sorted out in about 30 minutes.
Great service , and will definitely be using them again for any future plumbing needs!

April C.

08/06/2019 12:00:00 SA

Unprofessional - Over charges - Does Not Uphold Warranty - Yells, ThCauses A Scene when Questioning Him About Warranty-Very Aggressive

Back on 1/6/19 Ali came out to unclog some sinks and the bathtub that was stopping up. This was a Sunday, so I called I asked for his prices. He said he was in the area and would come by to give a quote. He ran hot water for a few minutes and covered one side of the kitchen sink with his hands, did this for about 5 minutes then gave us a bill of $150. I confronted him about why he just billed us for something we didn't agree to or authorize him to fix, we were just looking for a quote. He said he fixed it and that's the price. When he ran the water (mind you zero tools were used, literally did nothing) I thought he was assessing the issue. As we were discussing his bill, my husband noticed black sludge coming up from the sink in the hall bath. Ali ended up on our roof hydroblasting the main drain. At first he said the bill was $600 and some change, $150 from his initial bill and the reaming balance was from hydro blasting. As we were discussing it his numbers kept changing, he kept changing his worlds and talking really fast. He eventually gave us a deal and didn't charge us for the $150, just the remaining balance and it came with a 1 year warranty. When he left I felt taken advantage of, it almost seemed like whatever he did in the kitchen caused the rest of the house to back up. I didn't have any knowledge or proof and since it came with a warranty I let it go.

Today, our main drain backed up and ended up with waste in the showers. I called Ali at 11 this morning, said he couldn't be about until between 4 and 6, I told him it was the main drain and asked if this was under warranty. Ali confirmed it was so we scheduled him to come out. Around 5:30 my husband called realizing when we spoke with him this morning they didn't confirm our address so he called to confirm he knew where to go. Ali sounded like he wasn't coming, asked for the address a couple times, said he could come in the morning instead. My husband said it couldn't wait. Ali agreed that he would be here at some point. My husband again asked about the warranty and that this would be covered and Ali confirmed our home is under warranty. 6:30 rolls around and although he told my husband he would come at some point, it wasn't sitting well with me. I was feeling like he was trying to blow us off. I called and asked exactly what time he would be here since he was aloof with my husband. He tried to blow us off until the next day, but after some back and forth he finally agreed to come out soon, still would not commit to a time. Still feeling unsettled about the warranty, I asked again. He shouted that this is the third time we have asked and that it's under warranty- we will not be charged.

Ali showed up around 7 this evening, after 5 minutes of being here my husband tells me that main drain isn't under warranty. I go outside, he's done and cleaning up, starts telling me how it's not covered. I told him it was under warranty and if it was a limited warranty it needed to be disclosed at one of the three conversations we had about it. He literally started yelling at me that I was taking advantage of him. I told him multiple times to lower his voice and that I wasn't scamming him, I was feeling scammed. He was so loud my neighbor from across the street came outside and asked him to lower his voice and discuss the issue with me privately. He ran to my neighbor and started yelling at him. It was awful. Ali ended up getting in his car and was about to leave when my husband came out. Ali gets out of the car and starts yelling at him because I'm taking advantage of him and now he's doing work for free. Gets back in his car and starts taking pictures or filming me and my husband, we weren't even talking or doing anything but watch him leave our property. I asked him what he was doing and why he was filing us, he immediately put the phone down and started yelling again. I told him i would be reporting him to the BBB for this behavior, he took off.

Rona G.

1/22/2021

Fast and efficient! Called them because my garbage disposal wasnt working...within a couple hours Ali came and fixed everything. Garbage disposal is working like new! Plus I got a 3 month warranty with it, in case anything else happens again. Will use these guys again in the near future!

Deana M.

1/18/2021

I had an issue with my RV plumbing and DrainHelp.com came out the next day on time and resolved the problem in no time! Big thank you to Ali!

KiDDDDD H.

11/15/2020

Good service, fast and efficient. Cleaned up after he was done. My only push back was he was a little late. I would use them again and I would recommend them.

Alex C.

09/12/2021 12:00:00 SA

Ali and the Drainhelp.com crew are awesome and I can't overstate how appreciative we are of the work they did for us. We had a drain blockage impact us on a Friday evening, and we unfortunately used a different local company that was unable to snake out the drain. I called Ali at Drainhelp.com the following morning (Saturday of a holiday weekend) at 8AM, and he arrived within the hour. He immediately hydrojetted our drain so that we could use the facilities, and then he inspected the full drain and helped identified two major sections of root intrusion and cast iron degradation (we were aware of the intrusions from a previous inspection, but it had gotten worse) that needed immediate replacement. He quoted an extremely fair price (we had a couple comparison points from the prior inspection), we immediately approved, and his team (Rafa and other Ali) showed up within the hour and immediately got to work. The team worked the entire day, including each day of the holiday weekend, and got the major job done within a week. Ali also fully guaranteed the work for life, which is a super reassuring (though hopefully unnecessary). I highly, highly recommend Drainhelp.com. Thanks guys!

Superfly Y.

05/09/2021 12:00:00 SA

It was Sunday May 9th, Mother's Day. My parents kitchen sink was still clogged. After two days of waiting for the chemical drain acid to work, the sink was still filled with dirty water and now toxic chemicals. My parents made an appointment with a company but they couldn't come out until tomorrow morning. I decided to do a bit of digging and looked on Angie's List. I put in their info and requested a quote from several companies. Within one minute (really, one minute) I received a call from Drainhelp.com. I didn't have much hope that they would be able to come out on a Sunday without a bit of price gouging. When I mentioned this (half jokingly) he said yes and would charge the same flat rate as the weekday. Whaaat? I was ecstatic.

Ali arrived. My mom liked him immediately and that is saying a lot. (For those of you who have Asian moms, you know the critical and cynical nature of these beautiful women.) Ali got to work and gave us the news. Apparently their drains were a mess and extended beyond a simple clog in the kitchen. The blockage was between the 2 kitchen and bathroom pipes and black sludge was coming up. Great. Ali gave us maintenance tips on how to keep the drains clear to avoid this from happening again. I thought this was nice because some companies count on customers' misfortune, usually in the form of simple drain obstructions, for business. Ali went above and beyond what was expected. Ali had to hydro jet from the roof and cleared the clog up to the sewer main. Yes, from the roof...at night...on Mother's Day. Incredible. Although we spent more than we wanted, I felt comfortable that his prices were reasonable for the job and was happy to give our business to a good, honest and hardworking man who is an expert in his profession. Ali, you're a superstar.

Noah D.

10/07/2021 12:00:00 SA

A few weeks ago, Ali came over and helped fix our clogged toilets and showers which were draining sewage back into our showers. My wife and I were pretty distraught about it, but Ali responded quickly, and came over within two hours of contacting him. Ali was very upfront about the situation and the price to unclog everything, and the price was extremely reasonable as well. Ali also stated that if there were any more issues within a month, he would come back over and check things out, which I thought was an added perk of the service. Thanks again Ali!

Cristal M.

2/19/2021

I had to have my toilet fixed by them because it wasn't flushing. They responded very quickly and came over to give me a free estimate. The pricing for my particular problem was reasonable and James was able to fix it very quickly. I definitely would use them again for future plumbing issues!

Tamra H.

11/12/2021 12:00:00 SA

So grateful for Drain Help. I called after receiving a sketchy quote from the company my home warranty sent over. I called and Judith answered at 6:30 am, I didn't expect anyone to answer that early but I am so grateful she did. Chris came out just hours later and was so detailed in uncovering the problem (which was pretty unique) and our best course of action. He even helped us map out a plan to update our plumbing in a timeline that worked for us. In the end I paid $300 less and got much better service than the first company that came out.

Amanda M.

2/13/2021

Ali is quick and reliable. He came within an hour after I called him today, replaced our garbage disposal unit and cleared the clogged dishwasher drain. I will definitely use him next time and would recommend him to my friends! -Francisco

Thekla K.

11/09/2021 12:00:00 SA

Had heard about hydro jetting and wanted to get it done as a preventative measure. Their price was GREAT and they explained the process very well and did a great job. Ali was also great about giving me tips on how to help keep my line clean.

Jessie D.

07/06/2020 12:00:00 SA

Ali got back to me quickly about our toilet request. We chatted on the phone twice and agreed he should come that night, even though it was late, as this was an emergency. He said he was leaving his current job and would head our way. We stayed up until 2:30am waiting for him, called him twice, and he just ghosted us. I thought it was so rude and strange. The next morning he had the nerve to message and ask if we needed the service still. The experience was pretty frustrating.

Michael M.

4/24/2021

Ali came by on time - (really fast!) to fix a clogged laundry drain. He did an excellent job with his super-duper flush service. Drain which was partially clogged for years was again clear!

Also Ali gave me great tips to keep drain functioning and schedule for future services - not as often as you would think.

I will call him for my future drain clearing needs first.

Sam S.

8/26/2019

Awesome guy , great attitude and skillful

He worked hard and made sure all drains are clean and worth the dollar , I paid him ... I highly recommend this guy and I called him, he showed up in 60 mins on short notice .... great service

Team P.

9/28/2020

We found a leak in our home at 7 am on a Sunday. Called around and most places were closed or didn't answer. Ali answered and said he could get help out to us ASAP that day! Hours later Frank showed up and was able to detect where the leak was. He was able to repair the leaky pipe in the same day. Since we found the leak relatively quickly and they were able to respond the same day there wasn't as much damage as there could have been. With kids at home, it's a life saver to be able to have cleaning running water especially during COVID! So grateful thank you for making us a priority!

Shelley M.

10/10/2020 12:00:00 SA

They will help you when no one else will or can; they will do it fast; and it will be for a fair price. Had a bad problem over the summer and called in 3 plumbers for help and estimates. The first one possibly caused more damage than he solved; the second one wasn't confident he could fix the problem but wanted us to spend $10,000 to try; and finally Ali came by and had a completely different solution overlooked by the others that made sense and worked. He is a very smart plumber; is not trying to rip you off; and his people are polite, obey COVID rules; and get the job done. Highest recommendation.

Steve P.

9/26/2021

Had my kitchen linen backed up and called Ali. He was at my house on a Sunday within a hour! Super nice and very detailed in explaining the situation. Ended up needing the main and bathroom line jetted as well. Excited to find a reliable, honest, professional plumber!

Matt A.

08/11/2020 12:00:00 SA

In late March, on a Saturday, I noticed my wall was wet and drain not working well. I called Drain Help and Ali showed up within a couple hours. He crawled under the house and took pictures so he could show me the leak in the main sewer line. He offered to put me in touch with a restoration company (which I accepted). He was back on Sunday to start working on the job and had the plumbing piece completed by Tuesday.

This last Friday, I noticed the exterior wall was wet. I called Ali. He came out today (Tuesday) and jetted the line. It appears it was back up in the kitchen line from things down the sink. He still honored the one year drain cleaning deal he gave me when he did the job in late March. No Charge today!!

Having plumbing issues is a big problem. I'm glad I found an honest plumber that does his best to get to you fast!! Thanks Ali!

Jeff B.

5/16/2021

Ali provided a clear and concise diagnosis and gave very clear and helpful direction for things I can do to fix underlying issues with my outdoor drain system. He recognized I tend towards DIY solutions and gave me very detailed direction for my next steps

Harrison S.

01/03/2021 12:00:00 SA

Ali Tuncbilek would get 6 stars from me if I could give them.

I started a load of laundry this morning and my garage flooded and kitchen sink backed up. Ali knew what I needed done before I even called him back. He came over the same day, a Sunday, and used his hydrojet to clean out the entire line. Being a new home owner, he gave me several pointers for maintaining my house's old plumbing and was extremely quick. He even responded to a text message after hours, with the exact process to solve my problem. I can't recommend Ali enough.

Tyrone H.

09/05/2021 12:00:00 SA

Had an emergency at my business. Ali showed up 20 mins after I called him gave me a great discount and solved all of my problems. Highly recommended.

Abdul M.

09/04/2021 12:00:00 SA

Thank you Ali, I ask for a quote got a quick response, within an hour I had him there assess the problem. I like the fact that I was able to resolve the issue quick on the weekend!!! Wow Thanks again

L. T.

2/18/2021

We had a blocked toilet drain.
FAST RESPONSE: Ali was in our area and showed up in less than 10 minutes.
SKILLED: Ali was very knowledgeable. First he tried an auger. When that did reach the block, he went on our roof and used a high-pressure flush. (No need to remove toilet
RIGHT TOOLS: He came with everything that might be needed, including a powered flush pump on a trailer.

Jason M.

09/03/2020 12:00:00 SA

1st time needed drain unclogging service and I will definitely recommend and use their service again. I spoke with Ali on the phone and he was able to send a technician to me the same day. Hussein showed up after 0730pm and got the job done in less than half an hour. They were very professional and polite. Their prices are reasonable too, other companies quoted me double and even triple while trying to offer additional services I didn't need. If you need a drain cleaned definitely give them a call. Thank you Hussain and Ali for helping me and saved my day.

Jeanette M.

2/16/2021

This review is a little late but so well deserved!! Our toilet and shower backed up and flooded everything. I called a plumber and he didnt know what he was doing!!
I called Ali and he was on his way to a job but turned around to check it out because ours was an emergency. He knew exactly what was wrong and sent a crew immediately. It ended up being a bigger job then anticipated. We had a broken sewer line and old pipes that needed replacing. They had to dig a 6 foot hole in our front yard. I have never seen a crew work so hard and worked until night time just to get the job done. They were professional and the pricing was good! Ali and his crew went out of their way to make sure we didnt have to go another day without working toilets, showers and sinks. We also had another issue with the garage sink. Ali took the time himself to check it out. He sent his lead out the next day and had the parts replaced and fixed so quick, I was surprised how fast it was done!
I have been recommending him to everyone in need of plumbing services. You would be crazy not to use him! I dont take it lightly when it comes to recommending people!
Ali, thank you and your outstanding crew!!!
The Benjamin Place family!!

Anne F.

06/06/2020 12:00:00 SA

Great service on a Saturday! Alex was here in an hour and cleaned out my drain. Very courteous. I will use them again!

Michelle L.

7/21/2020

Franco is great! Fast and efficient! Highly recommend. We hired Franco to replace our angle stop connected to our toilet. Reasonable price. Overall, happy with the service and would hire again!

Gavin S.

07/05/2020 12:00:00 SA

Ali & the plumbing crew at DrainHelp came out to fix my main plumbing line during the 4th of July holiday. They replaced an old 1 1/2 line section of underground plumbing line that had been damaged by shrub roots. They showed up promptly, on time, and ready to work. They fixed the leak quickly and made a very tough trenching and plumbing repair look easy. They persisted through many difficulties to get the job done sparing myself and tenants having to go without water until Monday. A big FIVE stars to Ali & the drain help crew.

Naomi I.

05/07/2020 12:00:00 SA

Before calling this company to fix your drain, you must consider that they will charge you $485 instead of $77 like they mention in all over their website. Very unprofessional in my opinion.

Ariel D.

9/22/2020

I had an overflowing kitchen sink, it was late in the day no one else wanted/could to do it and these guys didn't even hesitate, they were at my door in an hour. Took care of the kitchen and other slow drains. Took them a couple hours but they got through it. Everything is working good now.

Michelle M.

9/24/2021

We had a leak coming from our upstairs bathroom that needed to be fixed ASAP. Ali was extremely responsive and was able to provide a quote quickly. His team member James came out the next day and even earlier than scheduled. He detected the issue and fixed it quickly. He was extremely thorough and nice! I will definitely be using them again.

Robin D.

1/24/2021

I had an outdoor drain clog up during the rain and it was backing up into my garage. Ali answered my call right away and was at my house within 90 minutes, on a Saturday evening. He was also done in less than an hour. Great job, quick response and reasonable cost, especially for what I would consider an after hours emergency!

Martha L.

09/10/2020 12:00:00 SA

I have a rental unit in La Jolla and my renter reported a leak under the bathroom sink. I contacted Drain Help and they were able to immediately go out and take care of the problem. Their price was very reasonable, they did an excellent job, and my renters are very pleased. It is wonderful to find a company that is so competent. I would recommend this company to any friend or relative.

Ian S.

9/19/2021

It was Labor Day weekend and no one was taking calls. Drainhelp took my call and had someone over in 20min. They wore a mask and were very friendly.

Mike J.

7/26/2020

They called me quickly after asking for a quote and Alex came within an hour of talking to them. He was very knowledgeable and helpful and more than reasonable in making sure I could change out some old corroded washing machine valves. He worked quickly, swapped them out and tested them for a proper install with no issues. I would definitely use them again

Amanda B.

07/12/2020 12:00:00 SA

Ali and Franco are a great team! Used Home Advisor and received a call from Ali within minutes. He arrived within a few hours and by early afternoon we were in contract and the team went to work! We needed a re-pipe of the original, 80 year old cast iron sewer lines that were disintegrating including the main line from the street to the home, all underneath the home and vent lines. Our first quote by a local competitor was DOUBLE what Ali charged and their work is legitimate. Franco and Ali have worked together for eight years and have been in the industry for countless more. Their knowledge was extensive and I felt confident in their answers. Thank you Ali and Franco!

Hillary M.

4/18/2021

We purchased a home and knew we had some issues with an old piece of cast iron pipe and some backups/slow draining in the house. Ali and his team came out to scope the pipes and see what the issues were. He was able to pinpoint the problem and assembled a team to replace our stretch of pipe that needed replacing. James and his team dug up the old pipe, replaced the piping, connected it to the rest of the house and then hydrojetted the system. They also installed a clean out in the front yard so the pipe does not need to be accessed through the roof anymore. They showed us pictures of the old pipe with cracks and tree roots that was replaced and then took video and pictures of all the new piping installed, even with a video of the water running when the toilet was flushed. Everything is working spectacularly now - no more slow drains or backups. His price was reasonable because he had the work done in under 2 days, and he guarantees his work for two years. No more plumbing worries for us!

Taylor S.

12/18/2020

I was very impressed with Ali. As soon as he pulled up to my place, he was professional, he was neat and on time. I had a clog so bad in my bathtub that it was half full with dirty, black water. We tried to fix the clog for two days before. We used plungers, Liquid Plumber and drain- free snakes all to no avail. Then we found DrainHelp.com and Ali showed up and saved the day.

With appreciation,

Andy

Doug F.

1/29/2021

Professional and timely! Fixed our problem in a matter of minutes and gave us a great price!

Luis H.

6/26/2021

Perfect,called Friday night he came as he said between 8am and 9am. He jet flushed my pipes ,which he suggested over snake was well done ,great service. Highly recommend. Thank you

Mariah P.

03/02/2020 12:00:00 SA

I contacted Ali about a problem with my drainage system. He was at my house in 30 minutes to give me a quote. He gave me a great affordable price and had the repair done in 10 minutes!!! It took me a while to find my credit card and he was extremely patient with me. Would definitely use him again!!

Shimrit M.

11/18/2020

we did drain cleaning, Affordable Service
A very kind and professional staff

Jasmine T.

07/05/2020 12:00:00 SA

These guys are great. I got a quick response time and they even made it to my house within 2 hours. They also gave me a warranty on the high pressure unclogging.

Yao H.

8/28/2020

I had drainhelp to replace underground drain lines due to years of root problem. It was more than a week's job. They were able to do a great job without touching the concrete. Highly recommend their services.

Ian C.

05/03/2020 12:00:00 SA

Drainhelp showed up with short notice after I called on a sunday afternoon when others weren't answering. They were professional and helpful. They got my sewer snaked and hydrojetted in short order and things are back to normal. Plus they gave me advice on regular maintenance I can do to reduce build up in our drain. The work also came with a one year warranty, which is nice.

Joanna B.

10/30/2020

Thanks Ali for outstanding service. We will absolutely use you again if needed. Your business is an asset to the community. Very fast response and professional service!

Tatiana T.

08/09/2021 12:00:00 SA

Ali is truly a plumbing master! Will recommend him to all my friends and family. He did the job quick and exceeded our expectations. Really impressed and reasonably priced. Will be using again. 10 stars for Ali and his team

Heike R.

8/14/2019

So pleased with the prompt service!
I called Ali the owner and mentioned that my one year warranty was about to expire when I experienced drain issues in the sewer line.
He came and and solved the problem immediately without any further cost even though the warranty expired that same day.
I can recommend his business highly and will return when needed in the future .

Tom H.

6/14/2020

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Robert W.

2/18/2021

We had drains backing up in our backyard, and we were facing a week of heavy storms. We had a company come out to clear the drains, and they charged $2500 for a couple of hours of work (hydrojetting the pipes). They said some of the pipes were broken, and they would charge $15K to replace them. We called around for quotes, and Ali responded quickly and said he would take a look. His team came out and replaced the broken pipe (they had to cut through concrete), and cleared the lines on both sides of the house for one-third of the price. He explained the work clearly, let me watch the camera as it went through the clear pipe, and told me how to keep the pipes clear of roots in the future. I strongly recommend Ali and his team if you need outdoor pipe clearing or repair.

Karissa D.

7/19/2020

Great experience. Called within minutes of our (late night) inquiry. Came the next day and solved our water leak quickly. We had residual water damage and he called a trusted company for us to come same day. Highly recommend!

Amir H.

7/19/2020

I had an unexpected kitchen drain issue this morning before heading out for the day and while most places are closed Sundays, DrainHelp accommodated my last minute request. He came within the hour and fixed the issue. He also gave me a few pointers about how to prevent this issue in the future. Very friendly, helpful service that I would recommend to anyone in the area.

Andrew S.

03/04/2020 12:00:00 SA

Drainhelp saved our Christmas! It's Christmas Eve and we just had a back up of sewage in our bathroom and garage. We have family coming over to spend the holidays with us and our entire home was smelling like hot garbage. Naturally panic set it pretty fast. We called Ali and he was literally at our house within the hour. He found the problem pretty fast and jet blasted the hell out of our sewage system and problem was solved within a few minutes. It was a Christmas miracle! Thank you Ali

Raymond N.

7/18/2016

We had a major issue with all sinks, baths, & toilets backed up and had to have it fixed right away.

We took to yelp, crossing our fingers and found Drain Help. Spoke with Evan & she was extremely friendly. Evan said that they can have tech come by within a 2hour time period and if any delays she would call to let us know.

Soon enough a tech named Franco came by. Franco was very respectful and kind person (very well mannered to boot). He spent a good deal of time snaking the main line. Let me just put it this way, the sun went down and Franco continued to work to try and get our drain opened up. Snaking the line didn't open the line and he said the next morning they will come with better equipment to jet the line and zero charge for him doing the snaking that night. (I'd like to note it was past 9pm by the time Franco left our house and why he said the next morning)

The next morning Ali (tech) arrived early & well within the time we were told they would, jetted the main and sent a camera down. He showed us and there were a LOT of roots and cracks in the old cast iron pipes. The jetting did get the toilets to flush but Ali took the time to explain to us what is involved in getting everything done right which was to replace the old cast iron and replace the lines.

The house is old and we've had similar clogged pipe problems before so everything Ali and Franco said made sense and the quote they gave was very reasonable (as we had been quoted by other companies before). So, we decided to go ahead and get the work done as it had to be done eventually otherwise continue to have to keep dealing with the same issue again & again. The DrainHelp guys got started right away the same morning! These guys dug trenches, had to go into the foundation, tunnelled through to get to all the existing pipes, removed and replaced everything. Definitely not an easy job. Every tech/worker from DrainHelp were knowledgeable, courteous and worked extremely hard!

Please take the time to look at the pictures of this major job and you'll see. We are extremely pleased with our experience w/DrainHelp. Their work ethics, patience, knowledge and experience went beyond our expectations.

Thank you Evan, Franco, Hussien, Mo & Tony & everyone else at DrainHelp for making such a major job a cinch! These guys did everything they said they would, within the time they estimated... at a reasonable price and a warranty that makes us continue feeling good we hired the right company from the start!

Mark R.

9/22/2020

We had a serious landscape drainage problem. As a result we had water intrusion into our sunken living room during the wet winters of 2019 and 2020. We tried fixing it twice with two different contractors. Both of them assured us it was fixed. But the water intrusion continued. Luckily we found Ali and Drain Help.

Ali came in with his pipeline camera and high pressure water jet and did a comprehensive mapping of the entire drainage system. What it showed was shocking. All of the existing surface drains and rain gutter downspouts , including the new drain work that we had done, were doing nothing but flowing the water right into the ground under the sunken living room!

Ali and his team reengineered the whole drain network so that all water is drained off our lot into a municipal storm drain. Problem permanently fixed! And it was done to a high standard and on time and within budget.

Choose Ali and Drain Help for your drain problems. Don't waste money on incompetent imposters.

Scott C.

03/07/2020 12:00:00 SA

Cleaned out my toilet and sink in less than an hour. Very quick service and came to the house right away. The only suggestion is possibly clean up a little more before you leave. Overall great job and thank you!

Jay M.

09/11/2020 12:00:00 SA

I have used Ali's services twice addressing the same issue. Both visits he seemed a little agitated, however his charges are very reasonable. I am considering him to correct the problem. His prices are very reasonable, however his quotes are scribbles on a form, and provide little details. I suggested he take some time, however he insisted on a verbal. I am a little uncomfortable with this type of negotiation as if there are issues at the completion, nobody wins

Dan S.

09/09/2020 12:00:00 SA

Had a main sewer drain clog which caused sewer back up into house tubs...what a mess. Ali responded quickly and unclogged the drain. He was very professional and personable. I appreciate him taking the C19 precautions. All in all, I was pleased with his work and his great attitude, which was uplifting at a time of frustration and worry. Thanks!

Jonathan M.

2/17/2020

My shower and toilets wouldn't drain in my house, Ali came out on the same day to hydro jet the pipes and gave me a 1-year warranty on his job. Excellent service

Reyes Y.

1/17/2021

Drainhelp and his owners ali, has failed to follow through with his appointment made thru alex his technician who was the only one that came thru to hydro jet my mainline sewere, ali has was unprofessional, and cold never keep his promises made to me when I needed his services, ill never use this plumbing company again Trash!!

Jon S.

8/31/2020

Ali to the rescue again. I have a 70+ year old home in the foothills. Mainline backed up due to roots. Ali had someone out right away, but the job turned out to be a little bigger. Ali had the old cast iron pipe dug out and replaced the next day. He stands by his work and gets the job done. Would recommend you call him first. A nice guy, be he will give it to you straight and fix it right.

Terry A.

12/27/2020

Scheduled an appointment but he failed to show! Very unprofessional. Won't be using them any time soon.

Christine H.

01/09/2022 12:00:00 SA

We have a home built in the 1960s so while testing a newly installed washing machine we quickly learned just how clogged our washer drain was. Because of the age of our home the pipe from the kitchen and washer share the same drain. We called Ali at 9:00 am on a Saturday and he arrived 3 hours later; well within the promised time window. He had already told us over the phone that he knew what the problem and sure enough he was right! He explained to us two options: snaking which would be a short term solution or hydro-jetting which would be long term but more expensive. We went with hydro-jetting and there was so much black build up in the pipes! He recommended that we also clear out the main pipes since the build up on the other two lines were so bad because the prior owners had probably never done any maintenance. It was a little expensive to have all three lines cleared but well worth it. We were able to use our washing machine shortly after. Ali was knowledgeable and very friendly. Thanks Ali!

Leah N.

07/08/2021 12:00:00 SA

It was Father's Day, and we had an emergency situation with septic backup on a house we had bought the previous week and had just moved in!! Thank goodness for Ali working around the clock! He was prompt, honest and got the job done, along with a 6 month warranty! Such a relief and we will definitely use this service for all our plumbing needs!

Jacqueline L.

4/17/2021

I gave only this business,DrainHelp, my contact info regarding this project. To my surprise, Ali apparently passed our address on (without my permission) and sent SuperdrySanDiego to respond. They mentioned Ali as our plumber...Superdry cut small holes in our sheetrock and then marked off an area of several feet of sheetrock to be opened up, then told us they would call the next day, for us to be scheduled for another day later just to remove sheetrock! This was not an emergency response when we were having to wait 2 more days without running water for a plumber to show up! We decided to go another route, turns out the leak origin is not even within the area they had designated for removal! This was a waste of time...we spent a whole day without water for nothing...We called another plumber who was able to get to us promptly!

Kelly J.

12/19/2020

Ali is amazing! We had an issue with our Bosch Dishwasher that was 2.5 years old giving an E24 code= drain issue. We are handy so my husband and I unhooked, vacuumed water, watch YouTube, cleaned and tightened the pipes plus hoses which nothing was blocking anything. Still E24...so I bought a NEW Maytag (I know extreme) I wasn't spending a fortune on plumbing or the dishwasher when the pipes are draining fine it's the holidays I need this done. Fast forward...husband hooks up the new dishwasher start the cycle = drain error! Ugh!!!! I log onto Angies List and all these plumbers start calling and texting but I picked up on Ali's call who reached out at 7:32 AM minutes after I posted on Angies List. Give Ali the story he listens to me a woman...and this guy was the MOST honest guy I mean TOP SHELF!!! Says try 2 things if it doesn't work call me I can be there today...look and unhook the air gap it could be blocked...I say no way I didn't see anything...So I trust Ali because He sounds legit and holy mackerel 3 stupid tiny rubber feet from a cutting board trapped in there!! A freaking free issue and I spent $1035!!! So the moral of the story is just call Ali the guy knows what he is talking about!!! Thank you again...you will definitely be my first call with ANY plumbing issues in the future!!!

James S.

12/21/2018

Ali was a true professional. From the very first call, Drainhelp answered quick, 75 minutes or less and Ali was onsite. Problem solved in a short amount of time. Ali, scoped the main and explained why he did what he did. Ali even provided recommendations on what to do to reduce or eliminate service calls. Thank you Ali
See you next time.

Joe S.

03/02/2020 12:00:00 SA

Wow what a great company! I called another drain cleaning company this morning and they said they'd call me back. However they never did. So I went on Yelp and found DrainHelp.com, call them and they came out right away and had the job done in a matter of minutes. Definitely I will be using them in the future. Ali was very professional and knowledgeable.

Lorenza L.

5/26/2021

I had a plumbing emergency and they were quick and efficient. Plumber arrived within the hour and fixed the issue right away. Would highly recommend!

Marla S.

2/28/2020

I contacted Ali through Yelp and he responded immediately. He's a very nice person and cleared out my clog in no time. I highly recommend him and will be using him whenever I need plumbing help.

George J.

10/15/2019

I don't know what happened to this company since my earlier favorable review, but after today's experience I can no longer recommend them.

I needed a bathroom sink stopper assembly replaced. When I called, Ali promised someone would arrive within two hours. Two hours became three and then four.

Finally Ali himself arrived, saying his employee didn't show up for work. He said he would give me a discount for all the trouble.

He took stock of what parts he would need, then left for Home Depot to get the parts. That took another 90 minutes.

When he returned to continue work, it turned out that the stopper he chose didn't fit the existing faucet. He was only able to reinstall the drain flange, but not the stopper. He said there's nothing more he could do, saying it was a foreign faucet, and then told me the discounted price for what he did was $285.00.

When I protested the high price, especially for unfinished work, he argued that there was no way for him to know in advance that he couldn't get parts to fit.

Then he had to go to his truck and I followed him out, whereupon his phone rang and he began arguing with someone, unpleasantly cursing at them.

Hearing that I felt threatened by his demeanor, so decided it would be best to give him his check and ask him to leave. He demanded I sign a form saying the work was completed in full. I said I would not sign something that said the work was satisfactorily completed, because it was not.

He then insinuated that I might stop payment on the check if I don't sign the form.

I told him I would not stop payment, but I'm not signing the form and please, just leave.

Never again with this outfit.

Deighnuh G.

2/25/2020

Ali was great! I had a few bad experiences with plumbers, which were fairly stressful as a first time homeowner and first time landlord. Out of the four plumbers I worked with in the span of three weeks, Ali was by far the best. He was responsive, respectful, honest, and very fast! He came by same day to diagnose the problem and came by the next morning with the part to fix it. In addition, when I had a second issue a few weeks later, he came by within 3 hours and didn't even charge for the visit (he manually removed hair from the shower drain that my tenants did not realize was there). I have a few more plumbing jobs that I will definitely be contacting him for, and I would recommend this company highly to anyone needing an honest and reliable plumber! Thanks!

Jennifer s.

3/29/2021

I was ripped off by this company .Ali would not tell me what it cost to snake my drain on the phone.He got here and said my drain required hydro jetting and that it would be $575.This is his game.His work only lasted a few months.Then when I called him again he didn't want to come back once he got the large payout for subpar work.I had another company come out and they said that he had been on Turko Files and has changed the name of his company multiple times.I was completely taken advantage of.Sounds like he does this to many people.Beware!!

Jacob R.

3/27/2021

Danny and James showed up within 30 minutes on a Saturday for a pinhole leak in my attic. They were friendly, clean and good at their jobs. Within a short amount of time the leak was fixed. Price was reasonable as well. This is the second time I have used this company and I will only use them in the future.

Andrew D.

12/10/2019 12:00:00 SA

Ali was very quick to respond to my initial request and communicated every step of the process. He worked quickly and efficiently, and made himself available to come back should any additional work be needed. Definitely recommend to others.

Quinn M.

09/08/2020 12:00:00 SA

Ali and his team are so great! They arrive quickly, and make sure the job gets done. No matter how difficult it is. Highly Recommend!!!

Gregory W.

12/02/2019 12:00:00 SA

Ali was super responsive late on a Saturday afternoon, had the drain cleared in half an hour, including disassembling the drain pipe under the sink and reassembling it, and all for a reasonable price.

Maria L.

7/24/2020

I have American Home Warranty and not only do they take forever but they connect you with companies that don't respond. I was having a plumbing emergency and I submitted a request on Yelp. In less than 2 minutes, I got a response from DrainHelp. In 25 minutes they were at my property and provided a temporary solution. This was at 9pm. They promised to return the next day in the morning and they did! They fixed the problem and I couldn't be more thankful! DrainHelp provides quality service and quality customer service! I will definitely call this company again and I highly recommend them! Ali is very responsive and does a great job! Thank you!!!!!

Debra M.

05/11/2020 12:00:00 SA

This was the most amazing plumber! They responded to my post within minutes - no waiting forever on hold. They arrived and fixed my drain clog in less than an hour. Great service, clean, and left virtually no mess.
The cost was reasonable and I am now a major fan.

Jennifer C.

10/01/2020 12:00:00 SA

So my son dropped his toothbrush in the toilet and before I could pull it out it disappeared. I got some quotes and decided to use this company since they responded quickly. Paid $100 for the guy to come in with his auger and then drip the dirty water from the auger all thru the house. He said he pushed the toothbrush down which didn't sound right but no reason not to believe him right.? So he leaves and the toilet still isn't flushing correctly. I call him back and he says I need to put bleach to clear the calcium deposit.. ok sure so I try that, let it sit overnight and still not working so I call him and he says he will come back out. I decide to go to Home Depot because this is our only toilet - I buy a $10 auger and the toothbrush comes right out. I text him and let him know and tell him I want a partial refund since he didn't fix the problem. He apologizes and agrees. A week goes by and nothing so I text him again and he asks for my address. It has been over a month and still no refund. BEWARE!!

John B.

11/15/2019

Our renters clogged one of the pipes and Ali was out here same day to get it unclogged and ready for the next renter! He was very professional and thorough, discovering a different issue further down the line that also needed to be dealt with and taking care of all of it for a great deal! Thanks Ali!

Cody N.

03/08/2020 12:00:00 SA

I was having trouble with my bath tub drain and I called drain help for some assistance. Somebody came out the next day to flush out the drain and now it works perfectly. I was very satisfied with the service and punctuality. 10/10 would call them again.

Maria W.

05/01/2021 12:00:00 SA

Ali has been amazing to work with. Our renters clogged the toilet in our studio and thanks to Ali's prompt response, we had the issue fixed within hours and in time for our next guests checking in. I highly recommend Ali, he's professional, on time and gets the job done.

Dana F.

6/15/2021

For the 2nd time in 4 months, I had to have Ali come out to my home to fix a backup in my main sewer line. Both times, Ali was quick to respond, honest, fair, and very Knowledgeable about the issue at hand. I am so happy with his service, he will be my go-to going forward for plumbing issues that may arise. Thank you Ali!

Ken B.

10/14/2019

Ali did a great job at cleaning out the main sewer.

andrew m.

2/22/2020

Cleaned my drains good as new. Called late Saturday afternoon. Fixed by dusk. We had a bad toilet clog and no snake could fix it. These guys water jet my drain and now the whole house drains faster.

Frank B.

06/08/2021 12:00:00 SA

Franko came out and replaced our cast iron plumbing under the house. Dirty job and Franko did it professionally. Cleaned up after his work and was always friendly and polite. I'd use him again without be hesitation.

Katie S.

02/11/2021 12:00:00 SA

I had an emergency flood in my home. My toilet had overflowed from my hall bathroom and through my 3 bedrooms/living room. I had an (unnamed) plumber come out to inspect my toilet and this plumber told me my toilet chain was broken, causing the flood. I knew that was not the case and I needed a second opinion, so I found drainhelp.com.
I called Ali, at drainhelp, at 7pm on a Wednesday night, and he was so helpful. He answered his phone right away and he answered all my questions, even offered to come take a look at my bathroom that night. After inspection, Ali found tree roots had been growing into my drains causing back up and overflow from the toilet among other plumbing issues that the first plumber never even mentioned/saw. Ali made me feel comfortable and confident that he could actually repair my plumbing issues, to avoid another overflow and future flooding, in my home. He showed me the where, how and why this incident occurred and explained the process to fix it. I knew I could trust him, and his knowledge of his trade, to not only give me an accurate and permanent resolution-but also a fair and honest price, for repairs. I highly recommend him/ his company if you are having any issues at your home. Thank you again, Ali!!!

Nina H.

6/21/2020

Ali and his team are fantastic! They run a tight ship focused on getting the job done with as little stress as possible on the customer. We have been recommending him to everyone.

We were in the process of buying a home and the sewer inspection revealed damaged cast iron pipes that were probably over 50 years old! We were under a tight timeline to finish closing on the house, and we were stressed to find a proper, cost-effective solution. Ali replied back to me late on a holiday weekend evening in less than 10 minutes. He even met me the same day to see the site! He quickly provided a couple solutions and estimates talking us through the pros & cons of each. He was honest and didn't try to upsell us on things that weren't needed.

This led us to feel confident in being able to complete the purchasing of our home.

The day we were ready to move forward, Ali wasted no time getting the contact created and the site prepped the same day, and his team started working the next day. His guys, Mr. H and Franco, were extremely hardworking, responsive, and kept us informed every step of the way! They even showed us pics of the newly installed lines under the house that we couldn't see to ensure that everything was done right. The job took a full week because it was quite extensive- but his team was trustworthy to unlock and lock up the house themselves, and respectful of our property and neighbors.

Thank you so much, Ali & Team!

Angela G.

04/02/2021 12:00:00 SA

I called Ali with an emergency, I needed a camera inspection for this potential house I was trying to buy. I needed him to come out ASAP. He was able to accommodate me within 2 hours notice. The job was done very quick and was very thorough. He communicated to me when he was leaving and when he arrived. Great service and price!

jeff b.

12/30/2020

I needed some help with root removal from a drain line. Ali was super fast in responding and coming out to clear out the drain line. Fast service and reasonable pricing. I would definitely use this company again if needed.

David M.

6/23/2021

Honestly it was the worst service I received in my life! I was over charged by Ali for unclogging a drain, not only he charged alot, but he couldn't fix it! He doesn't know basics of plumbing! Just having a water jet won't make you a plumber!

Pete C.

3/30/2020

We didn't use common sense when using the garbage disposal and not only clogged the sink, but busted a pipe and a massive leak in turn. Called them up this morning and within 3 hours he was on site and everything was repaired. Very professional, courteous, and did a great job as well! Thank you! I appreciate you cleaning up my mess!

Adam M.

02/02/2021 12:00:00 SA

Came within an hour of calling as he said he would and fixed my wax ring so I could rent this property that day. That's what I call service! Thanks man, I'll be using you again.

Brandon F.

12/21/2020

Had a sink drain clog, called after nine and they were out here before noon. Most others on yelp were booked many days out. Did a hydro jet on the sludged out cast iron pipes and charged about half what most charge for the service with a year warranty. Will use again if needed.

Angela B.

4/17/2016

My daughter turned on the bathtub upstairs and water stated pouring out of the drain pipe under the kitchen sink and bathroom toilet downstairs! We immediately got on Yelp and saw the awesome reviews and called drainhelp.com. We live out in alpine and they told us it wasn't extra to drive out here or for Sunday emergency service (FIVE STARS FOR THAT ALONE). Anyway we received a call 30 mins before the plumber arrived and right on time Ali showed up. He was very knowledgeable and sympathetic to our situation. He listened to us, asked us a few important questions to help him DX the problem. Within 10 mins of being here he knew what the problem was and had a solution to fix it! He told us the cost and the warranty and he went to work.
Background: We are having our home remodeled and one of the workers poured thin set down the toilet flange and it coated all the pipes all the way down and settled and hardened in the main line where the horizontal and verticals pipes met!
Ali blasted out all the thin set with high pressure water then put a camera in the drain so we could see it was clear. He was so helpful and answered all of our questions. Every homeowner needs to know a good electrician and a good plumber and I now know an EXCELLENT plumber. I'll never use anyone else.

Sachie K.

1/25/2020

When our toilet tank got crack and needed to be fixed, I messaged several plumber through yelp. Ali from DrainHelp responded me immediately. I asked the solution of fixing our toilet either replacing a tank only or a whole new toilet. Ali recommended to replace a new toilet since our toilet is over 12 years old.
He quoted me $150 for installation! He was also available next morning, so I could schedule an appointment quickly. He showed up in the time window he gave me, and installed a toilet within an hour.
His brother also did good job on coking. I'm very happy with his service.
Thank you Ali!

Jessica D.

03/07/2021 12:00:00 SA

Ali Tuncbilek was very responsive. He helped our family unclogging our drains. Came before the appointment very knowledgeable knew what he was doing. Had the problem solved less than 30 mins very impressive. Will recommend services to my friends and family.

Greg S.

03/05/2021 12:00:00 SA

I can't speak to the quality of the work for Drain help as I didn't get that far with them. We agreed they would come by the house Friday 3/5/21 at 10:00 a.m. to look at a project. Nobody showed up, nobody called. In this day and age of cell phones, not communicating is inconsiderate and not professional. It reinforces my philosophy not to flex my schedule for the convenience of contractors.

Anthony G.

9/23/2019

Ali saved my [plumbing] life. I'm a property manager that was away visiting family when a lateral decided to break due to protruding roots. This caused sewage to back up into my tenants showers and toilets, pretty much a managers nightmare. I should note this happened on a Sunday, so nearly all of the plumbers contacted weren't interested in helping my urgent situation immediately until I found Ali. He came right away and cleared it out to save the tenants then handled the camera inspection and correspondence with the city to have them repair the lateral pipe. Thanks for everything Ali!

Mia D.

9/20/2019

Ali is awesome! My neighbor referred me to Ali at DrainHelp and I am so glad I called! When my sewer house to main line pipe was leaking in my front yard. Within 30 minutes of calling Ali was at my house, fixed the clog and with the camera noticed that there was a construction defect - so I could get the builder to fix the issue! So glad I called, and a BIG thank you to Ali and DrainHelp for the quick, efficient and effective response!

Kerry W.

2/27/2021

Very quick response, came at the time he stated. Explained what was going on. Worked quickly and problem resolved in one visit. Would call them again for sure.

Michael F.

9/19/2019

Great work great customer service %100 guaranteed commercial home reliable recommend for any one looking for plumbing services

Amber E.

09/05/2015 12:00:00 SA

A good friend of mine recently recommended Drain Help to me, and unfortunately, our kitchen faucet broke this morning, so we gave them a call. The dispatcher gal answering the phone was very friendly and said that Ali (the owner) would be to our house within 60 to 90 minutes. Sure enough, he was there within an hour, which was great. He said we needed a new faucet, and one of his colleagues, Don, picked one up from Home Depot and came over and replaced it. Total cost seemed a little pricey, and was more that Ali initially estimated, but I don't really know what's reasonable for plumbing, and I believe the faucet cost more than anticipated.

Ali did end up offering us a first time customer discount, which was nice. And, Ali says he offers lifetime guarantee on service. Hope we don't need them to come back, but that's peace of mind in case we do! So overall, very responsive, and would definitely recommend if you need quick, reliable, plumbing help!

Eric B.

2/25/2021

We had a clogged drain past the clean out that I was not able to clear on my own with a hand snake. After calling around major plumbing companies nobody was able to come out. We came across DrainHelp.com on Yelp and I am glad we did. Ali was able to send someone out (James) within 90 minutes who was very polite and was able to clear the clog via the clean out with a more powerful snake. Prices are fair and the people are great to work with which I really appreciate. I would definitely recommend and would use in the future for other plumbing needs.

Mauricio S.

2/19/2021

Ali helped us with our backed up bathrooms and it is running perfectly fine now. Ali even offered to help clean the rest of the bathroom up, Great service great prices and friendly staff, what more can you ask for.

Tim S.

2/15/2021

We had a back up at our commercial space and Ali was the first to the scene. He was very professional and got the clog fixed in about 30 minute. Definitely would use their service again if it ever happen again.

Justin C.

02/07/2021 12:00:00 SA

Ali answered the request for service through Yelp within minutes. He was at the house within the hour and provided outstanding service with a year warranty. And all this in Saturday. Thanks for the great customer service!!!

Ma T.

4/22/2021

Thank you Ali for prompt service and saving us from disaster of flooding, I will definitely recommend your company

Christopher K.

2/13/2018

Ali is very helpful and reasonable. He is happy to explain what needs to be done and helps you to understand what is necessary to make sure this doesn't happen again. He came out to clear out our main sewer line, explained that I likely have a crack in the old cast iron pipes that leads to it and that I should look into digging it up and replacing it with new plastic pipes. He said that his cleanout was warrantied for a year so I could think about it if I wanted to and me being the natural skeptic that I am decided to hold off and see what happens.

Fast forward 2 months, once again the pipes are backing up into my house and I call Ali. He comes out, clears it out and tells me, I told you last time that it's cracked. Then explains where the clog keeps happening and explains it's not the whole house it's just at the side of the house where it all comes together.

Remember how I mentioned his work was warrantied? Well it is, and legitimately so. He came out the second time, cleared it all out and talked to me for a few minutes and charged me.....$0. A true warranty, thanks Ali, I appreciate it.

Matt N.

02/05/2020 12:00:00 SA

Ali was great. I called with an urgent drain clogging issue and he was at our house within 30 minutes. He had it finished quicker than I expected, and did a phenomenal job!

Wenzel A.

1/18/2016

I contacted DrainHelp.com based off their great reviews by other Yelpers.

I called them on MLK Holiday and they said they would be able to send someone over in 90 minutes. 15 minutes after I hung up, I received a phone call from FRANKCO and told me he would be at my place to check out my issue in 20 minutes.

FRANKCO arrived before his estimated 20 minutes time and introduced himself professionally. He started to investigate the issue and immediately started working on it. He was able to fix the issue and identified the root cause very quickly.

I highly recommend FRANKCO and DrainHelp.com for all your plumbing needs.

Colleen M.

02/01/2020 12:00:00 SA

We needed same day service for our clogged kitchen sink and bathroom sink. After fIlling out an inquiry on Yelp, I was connected to this company within minutes. Once I told them my problem they called me right away to schedule service within a couple of hours. Our technician was Ali and he was very nice and professional. He knew the problem right away with both sinks and was able to fix everything in about an hour. He also told us helpful I information on how to keep our drains/pipes clean. He even told us that some of our issues are due to lack of repairs over time from our landlord haha :). We appreciated his honesty with that as we are renters often having to fix problems ourselves. Overall fast and friendly service and would definitely recommend for plumbing issues.

Doug M.

4/14/2021

Answered my call right away and was at my house within 30 minutes. polite, knowledgeable, and very helpful. Found the problem immediately and luckily was an easier repair then it could have been.

Johnny A.

6/24/2017

This is quite possibly the most unprofessional service I have ever experienced it took them 3 weeks to finish a job they estimated at 3 days. They work whenever they want not caring about the customer or their time. We would attempt to call the office and would have to wait a day later for a response. Oh and I forgot to mention I still have the same problem! Better off going with a more professional company that can actually back their work up. I get contacted by the company within minutes of my review and they made sure to personally text me their response. I stand with my review and the unprofessionalism of this company! Also got to talk to talk to the owner who wanted to teach me a lesson about how difficult it is to run a business and work that business. I'm sorry I paid you to provide your services!

Jill D.

3/31/2021

really great service. Ali showed up on time and knew immediately what the trouble was based on the drain issues occurring. He was spot on and able to fix our drains with hydro jetting where other plumbers where trying to snake and not getting the job fixed. Very knowledgeable and honest. Best experience with having someone come out and actually fix the issue with honest up front pricing.

Brandon R.

05/10/2021 12:00:00 SA

We called other places, they couldn't come out until tomorrow. Drain help, came out within an hour and fixed everything! highly recommend them!

Grace P.

3/23/2021

My first interaction with this company was not so good. But Matthew from their Customer Service contacted me and he was polite and explained what caused the problem. The company has put new rules in place to avoid this happening again. Their second Plumber James was polite and knowledgeable and explained things to me and demonstrated that the drain was cleared. He cleaned up after himself and I am now happy with the work that was done.

Sue L.

01/06/2021 12:00:00 SA

If you have drain problems go with this guy! We had a bad drain problem where the kitchen would drain very slowly. Ali came quickly within an hour of calling. He knew right away what the problem was and spent no time fixing it. He was pleasant to work with, considerate, had good prices, and I would highly recommend him. If I ever have drain problems in the future I know who to call.

Jim S.

07/11/2015 12:00:00 SA

Thank you for everybody at drainhelp! Had a very difficult project, and got bids that were ridiculous people thought they were brain surgeons.

I talked to Alma on the phone and she assured me that they would give us a price that was realistic and fair price. Ali came out and gave me a fantastic price along with doing a great job!

Sean R.

03/04/2020 12:00:00 SA

These guys are great! Very professional and knowledgeable on drain plumbing. They used the Hydro-Jet method to unclog my main sewer line. They were in and out in 15 minutes. Highly recommend calling these guys with drain help!

Bruce M.

03/02/2020 12:00:00 SA

ALi arrived at our place and knew exactly what the problem was before I could finish describing it. He explained the reason for my clogged drain and why my earlier attempts at clearing it did not work. He flushed my system and I witnessed the years of dirt and grease that caused my sink to drain so slow come washing out. He even climbed on the roof and inspected my bathroom air vents. He then proceeded flush my bathroom pipes as well. I have other plumbing jobs to be taken care of and will defiantly be calling Ali back.

B Martin

Bree C.

03/02/2020 12:00:00 SA

Ali is the best. Responded immediately to text, showed up on time for agreed upon appointment and solved our clogged toilet in minutes. My experience with Ali was he was Honest, Dependable and very good at his craft.
Thank You
Bree C.

Veronica S.

2/24/2021

Amazing service and highly recommend! We were in a bind and Ali came out within the hour to give us a quote and the repair was done the following morning. Wonderful service, very professional and did a great job.

Betty H.

4/30/2020

Drain help dispatcher quoted me a price of $77.00 and a little bit more for the work if it needed to be on a roof. I canceled the other plumbers. When drain help came out, the plumber said it would cost $485.00. It was too late to bring the other plumber out. To clear out from our single story flat roof home, it was only an hour. It wasn't a tough but a common slow drain with water coming out around the toilet in our bathroom. Definitely, a Bait and switch extortion!

Liz O.

3/31/2019

Horrible!! First guy came out, asked me what is usually done. Told him, unsuccessful. Told me the job would cost 6000! Called back, another guy used a screw driver on the garbage disposal and ran the dishwasher. Asked him to check the bathrooms, also plugged. Told me to buy draino. That mess cost me300 bucks!!! Still need a plumber!!!!!

Jason M.

2/14/2021

I was very surprised that Ali was available on a Sunday, from the first contact which was within 10 minutes of me sending my information. I was able to explain the service that I needed and he was able to give me a quote. What surprised me the most was that he was avaible on Sunday and it's actually Valentimes day. When Ali came to complete the service he was very professional, explained and communicated very clearly to me. He kept in contact with me all the way until he got here to complete the service. Thank you Ali for the great service!

David A.

11/30/2020

Ali saved our Thanksgiving! Our drain clogged Wednesday evening before Thanksgiving. After 2 trips to Ace Hardware and a lot of Draino, I gave up trying to fix it myself. I called another company and they came out but refused to fix it for a variety of reasons. On top of that, they wanted to charge a $500 minimum because of the Thanksgiving holiday. I passed on that option and found Ali at DrainHelp.com. He was at our house 20 minutes later, hydro jetting our sewer line within 30 minutes and was done in under an hour total. To top it all off, he charged his normal rate (no holiday upcharge) and offered a 1 year warranty with free hydro jetting and camera inspection if the issue returned. We were so happy to have the issue fixed and hopefully for good this time. I wish we would have called him first! It would have saved a ton of time, money, and frustration!

Susan S.

02/11/2020 12:00:00 SA

So I was in Drain Cleaning hell today. After a minor electrical problem, we found we had a sewer backup so I called our plumber, who is temp. closed until 4 mos from now. I texted the plmr who referred him, he was out of town and didn't know anyone else in East County. So, next thought, I'll ask a neighbor. They referred us to Baird who I gave up on after 2.5 hours. Who can wait all day to get an appt when you can't flush the toilet or anything?!!! Then I jumped into Yelp and started calling and of course, the first one was out of town. Is there a plumbers convention somewhere? Anyhow, I kept calling until I got someone who would answer and at least get us on the schedule. Well, Monica answered, was pleasant and helpful and to my suprise, sent someone out within an hour, from their overflow partner company. Great! Drains are cleared and we can get on with life .

nicole r.

02/05/2021 12:00:00 SA

Came super fast!! We called with a drainage issue and they came within an hour. Friendly and worked quick and fixed our issue no problem!

Jill D.

1/30/2021

Ali response was quick and professional. He fixed the clog in the line in a matter of minutes. Saved our Saturday!

Franklin K.

1/29/2021

Very professional knows his work. Did the job fast thorough. He was a bit expensive.

Frank R.

1/30/2020

Give these guys five stars,you need your drain unplugged fast quick ,give them a call

Traci B.

3/19/2020

Ali called me immediately after I submitted the request and told me he'd be here within an hour. He was here in less than that. He quickly diagnosed our issue with our sink and fixed it. He gave us good advice going forward and recommended a cleaning of our sewer pipe. He did not up sell ya. He was nice, clean, expedient and very reasonably priced. We are so happy to have found him and will be using him for all are plumbing needs in the future!

Raquel N.

9/26/2017

Holy moly, these guys are awesome!! We had a backed up kitchen sink, and what we thought would just be a quick snake job to fix. Upon arriving to our home, it was determined it was much more than that and Ali brought out the jet system.

A few things really impressed me about this service that I thought were above and beyond:
- Ali was very consultative. He told me what it could be and what my options were to fix it and pros/cons of both. He also gave me multiple ways to avoid running into the same problem in the future.
- Ali and his team were SO thorough... Mind you, it was 11pm by the time the jetting was done and our entire side yard was covered in black gunk, along with part of our garage from our wash sink. Even though their next call was in Julian, they took the time to help me clean the area and wipe things down. I was scared to look at what mess was left this morning in the light of day, and it was ALL cleaned up. They even nicely rolled my hose back into the hose box before they headed out!!

I am so glad I found them on Yelp, and will continue to use them for all future plumbing needs!!

Joseph B.

1/21/2021

Ali was everything you could ask for. He was professional and knowledgeable about his field. The main part of the house is 75 years old, but after having him work on the system we are both confident that he won't be back for same thing.

Steve K.

08/01/2017 12:00:00 SA

We had emergency situation with sewer backup into our beach house on a Sunday afternoon....after trying to reach out to many plumbers...Ali was the only one that was open and could respond to such an emergency. Ali was onsite in 1-hour and fixed problem which required full line and sewer line cleanout for $750. When the problem reoccurred a few days later Ali was again onsite within an hour to address the problem. After putting a camera down we had a line break with roots at the sewer line connection next to house. Ali and crew dug up cement and replaced damaged pipe along with installing new drain clean out (larger size than the old beach cottage original ) for additional $2500.

While costs were high there was much work involved and Ali was respectful and helped to salvage the vacation of renters that were staying at the beach house...we also provided $500 discount to renters for their inconvenience. Steve

Bill H.

12/21/2018

Beware !! Ali came to our house late on a Friday afternoon to clean a kitchen sink drain. In short, instead of using the clean out right outside the kitchen sink/window, he used his expensive equipment to go through the rooftop vent costing us over $500. For an additional $95 he agreed to drop off a chemical that would coat the drain the next Monday morning.
He never dropped the chemical and after 4 or 5 calls, stopped answering my attempts to reach him. On my first call I told him that I would pass on the chemical, and would like my $95 returned.
So far - - Nothing!

Stay away, there are better people out there.

Sophie M.

7/13/2019

Our tenants called us at 7pm with a drain issue. My husband and I called 4 or 5 emergency plumbers. Ali was the only one that answered and said he would be there in 60-90 min. He was there within an hour and had the main drain unclogged shortly thereafter. His pricing was also very reasonable and guaranteed for 30 days. We're very happy with the service and now we know who we'll be calling with any other plumbing issues!

Jon W.

08/05/2019 12:00:00 SA

Can't say enough good things about Ali and his company. He has been extremely helpful in solving a major plumbing issue in our newly purchased home which unfortunately came with very poor plumbing work. He has been out several times, on evenings and Sundays, within the quoted time frame. He quickly assessed the situation and pinpointed the problem areas. We are happy to be working with such a nice guy and trust they will get the job done right - and with a lifetime guarantee!

Cynthia L.

02/11/2020 12:00:00 SA

I do not recommend Drain Help. First of all the plumber barely spoke English. He had no cards could not give me a receipt, did not take credit cards. This just the minor problems. He first tried to charge my tenant $385 to clean out the drain in the kitchen.. my tenant called me and I said no we will get someone else.. then he said he would do it for $125. She said ok that did not work so the worker said they could hydro jetting for an additional$260. I asked them if they cleaned out the drain in the bathroom tub because it is connected to the kitchen drain. I assumed it was included in the $125. The manager called and told me it would be another $185 for the bathroom and if I did not pay it she would put a lien on my house the next day. I paid it even though I never signed anything and my tenant did not sign anything for the additional $185. It seems to me a plumber first of all know how drains are connected. After he cleaned the bathroom tub out there was no need for hydro jetting. So not only did they not know what they were doing but they overcharged me. Not only that but if the would have done the hydro jetting in the kitchen they would have not solved the problem. Beware of Drain Help..

Rob K.

12/02/2020 12:00:00 SA

Great service. We were having multiple plumbing problems. He was able to respond to our needs the same day. He was professional and very knowledgeable. He was able to diagnose (not originally installed to code) and fix the problems. I would highly recommend him and will definitely know who to call first in the future.

Tom F.

9/19/2020

As always, Ali & Drain Help come through! I called them last night at 8:00 PM for a Non-Emergency, and Ali immediately answers my call. He says he will be there the next morning at 9:00 AM. The next morning, Ali shows up and jets our sewer line. I WISH every business would be this responsive. Thanks again Drain Help.

Linda A.

9/22/2016

@Monika I just took another good look at what you said about my review , how dare you say my review is not all true. You're a liar. Don't put words into my mouth #1 and your calling a customer. A liar another bad customer service

Ryan A.

09/03/2020 12:00:00 SA

I wanted to thank you for coming out so quickly and help unclog our kitchen sink. You were professional and gave us a 1 year warranty for any clogs in the future. Thank you and have a great day

Brian H.

2/25/2020

I had a backed up kitchen sink and called Ali on a Sunday afternoon. He tried snaking the pipes but to no avail. I remember we had to snake the same pipes four years ago, but this seemed like a bigger task because of the sludge that accumulated. He recommended hydrojetting the pipes from the roof and within 15-20 min, the drain was clear. He didn't charge me for the initial work with the snake, which was nice. There's also a one year guarantee on his hydrojetting.

Janus R.

11/13/2018

Ali was great...prompt arrival, did a great job hydro-jetting the main water line, and did it fast. I was concerned that I paid too much for the service, but after looking online, what he charged was in line with the national average cost for that service, so it's all good. Hopefully I won't need a plumber any time soon, but if so, DrainHelp is definitely my first call.

Marc G.

11/01/2020 12:00:00 SA

They came and fixed a blocked toilet plus snaked the main. Had another toilet block too much toilet paper. Re called them. They were here within 45 minutes on a Sunday and fixed it. They also gave me a guarantee at no charge for both toilets and the main. I was very impressed.

Andrew R.

8/15/2020

Quick diagnosis and resolution of a clogged drain - pointed out some things I misunderstood and provided a 1 yr warranty

Ryan S.

05/07/2020 12:00:00 SA

Guys, look no further. Ali, Franco, and Eliseo are all very experienced and perform amazing work! After being stood up by another local plumbing business, DrainHelp.com was there to help immediately. After speaking with Ali on a Wednesday afternoon (2pm) and explaining that we needed to replace 2 bathtub/shower hardware and also the Water Pressure Regulator, his field technicians had completed the repairs the very next day, by Thursday (2pm)! Solid work was performed on the 3 requests. Franco is very knowledgable plus over 30+ years of experience and it really shows in his work. My wife and I are truly HAPPY with the job performed and even more HAPPY to have a reliable Plumber we can call on if ever we are in need. If you are in need of anything Plumbing related, Please, I recommend giving the staff at DrainHelp.com a call... you will not be sorry! Thank you Ali, Franco, and Eliseo for assisting my family and I during these crazy times (COVID)! Take care and please stay safe.

Kasey B.

10/19/2020

Dennis Jr. showed up with a smile on his face (I could tell even through the mask), was friendly and cleared our clogged tub drain quickly and even cleaned up afterwards. Drain help was super easy and reliable. Will use again.

Maysam M.

10/23/2016

10/17/2016 I called him around 9am because 2 other plumbers kept blowing us off.
Ali came quickly (30 minutes from call) identified the problem. Backed up drain in our laundry room.
Jetted that line in less that 30 minutes we had no more issue's with water flooding back into the house.

*knowledgeable
*fast service
*reliable (warranty)
*organised
*gives prevention advice

Thanks Ali !!

Rico M.

6/22/2016

I wish I could give this company negative stars but no option for that. Had them do a simple faucet and filtration system install. Ended up 6 days later with 2 of water throughout my kitchen into the dining and living areas. Now sitting in a ruined kithchen and no follow-up after initial damage control. Only ppl willing to contact me have been the flood repair and inspectors. Cancelled first lead and asbestos inspection trying to hold out that a drenched kitchen could be salvaged. After 48 hrs of hearing nothing from drainhelp, forced to call after hours and got the worst customer service from an operator since I've been able to use a phone. Could not give me any vital information or even the insurance company that bears the responsibility to cover this outfit.

Funny that all your negative ratings have a response and you do find the time to respond to throw shade at your paying customers.... even if that were the case it would have no bearing on your employees ability to do his job. Plus throwing shade on ppl who just want to do good business should pay huge dividends for you going forward. Anytime you have a bad review you have an excuse or reason the customers was at fault and not you. Take ownership and responsibility for the workmanship your company has put forth. I await your response as I am sure you are not at fault since you already hinted to the fact that the leak was not your fault, instead an unknown source was the culprit. I am sure san diego wants to allow you in their homes so you can tell your side of the story and try to air out dirty laundry. My house was completely opened up to try and dry out, if your employee smelled an odor from the neighborhood that gives him no excuse to leave. Luckily for you the restoration and flood repair have made the only efforts to contact us, and do the work that needs to be done. If you would give your customers as much attention as you do to social media, that would be a start to becoming a reputable company.

J M.

9/24/2016

This company is fantastic. If BBB had any rating above A+, they'd earn it. Just wanted to have our cast iron waste lines inspected--usually a $300 job. But, the pipes are old, so no inspection would really show anything without a full cleaning. For just a bit more, they did a full power blasted cleaning of all the waste lines. Took about an hour. Now our drains (that we didn't even realize were slow) drain so fast! The lines are clean, and if anything looks slightly off during the next YEAR, they'll do the full camera inspection for free.

Then later that day I realized our drain from our washing machine was leaking, and they came back and fixed it right away.

Ali and Francko were the best; Monika runs the operation and communicates every step of the way, even offering to arrange a time convenient for our 4 year old twins to nap. So considerate. The BEST part though: while filling out the paperwork after the job, I enjoyed some solid conversation with Ali about life, children, family, and what ultimately matters. I love it when in the course of managing a life (plumbing, for example) you meet people who pay attention to life. And live it. Wonderful.

LOVE this company. Their prices beat all competitors and their service surpasses expectations. Please support this local, family owned company.

David W.

03/02/2018 12:00:00 SA

Ali arrived in a timely fashion, did a quick eval and determined the problem with my drains. He offered me two solutions. He was up front about the pricing, and worked with me to help it fit with in my cash flow. I would highly recommend Ali and DrianHelp.com

David

Jared O.

2/26/2018

Ali has been a pleasure to work with to resolve issues we had with our main sewer line 9 months ago. Ali got someone working on it within hours of the initial assessment of the problem (the old cast iron pipe had crumbled away). He was very clear in communicating what needed to be done, how long each stage would take, and what my wife and I could expect during the work. After it was all done, he provided a warranty to come back if we ever experienced any issues with the main line backing up. True to his word, we had a blockage in our main line recently and he came out the same day to clear the pipe and schedule an appointment to send someone to investigate the possible cause of the blockage.

Overall, Ali's customer service has been fantastic. Prompt replies, clear and frequent communication about his availability, and a very professional and honest approach to the job. I have no complaints about his service and would recommend him to anyone else if they asked for a recommendation for drain repair.

frances h.

12/28/2019

Called after home advisor recomendation came out same day as said they would showed up on time unplugged drain and was very professional and nice will use again for any plumbing prpmblems

Rose H.

2/14/2018

This plumber named
Ali is courteous, knowledgeable, and experienced in his business.
He quickly identified the problem and resolved it. He is Fast, efficient, and pleasant to deal with. I will recommend him to my friends for sure.

Bobby E.

07/11/2019 12:00:00 SA

I had a main line sewage clog and Ali was the only one to answer his phone after calling 3 other services. He was there within an hour and jetted the line and took his camera in to find the issue. Our home still has cast iron pipes leading to the city line and Ali had it diagnosed in minutes. This job required a day of digging to access the pipe, and Ali's partner Franco was great. Nice guy that got the job done in an efficient manner. No issues with this service. Efficient and kept their word. Would recommend when you're in a jam!

Dee S.

1/13/2017

ALI did an amazing job on our home!! He was professional and he really good at what he does. I highly recommend you to go through him and this company if you ever have any draining issue in your home you won't regret it.

Orlando P.

11/08/2016 12:00:00 SA

Ali the Technician completed the AWESOME job of clearing my main line. Had to take the toilet off but was able to get the job done!!! Thanks for the quick response!!!

Jay J.

10/21/2018

Ali, was very professional. Explained all work we agreed upon and the drains are working better than when I bought the house.
A+

N X.

8/25/2018

Ali is the man! Came out and solved my issue quickly, efficiently, and professionally and on a Saturday! I'll be certain to use drainhelp.com for all my future needs.

Curtis W.

12/18/2016

Called and spoke with a woman for quite awhile as to my issue. She even allowed me to text her photos so she could give me a better estimate of the required repairs.
A very nice man came out promptly the next morning and offered two options. A cheap fast way and the right way. Professional recommendation without sales pressure.

GREAT service start to finish!

Anthony L.

12/16/2016

I ran into an issues at around 10am and thanks to Ali and his team it was fixed the same day. I called a couple organizations but Ali was able to get to my house very quickly and offer a fair estimate. His team replaced the broken shut off values and by that same evening I had running water again. I will absolutely consider them again for future work. Ali is a professional with a vast amount of experience in this field. Thank you for the help!

*this review is also posted on the yelp profile page best plumbing and drain cleaning They are owned and operated by the same guy Ali.

Rachel C.

10/22/2016

Frankco Lorenzo at Drainhelp.com is awesome! We first met Frankco 5/15/16 when we had a leak in our bathtub (cartridge to the showers handle went bad). Frankco was very professional and replaced the cartridge that needed to be fixed in less than an hour and also at half the price that we received from another plumbing company.

Sadly, las night 10/21/16 after I showered the same problem came back. I called Frankco this morning 10/22/16 to let him know and he was here in less than 3 hours. The new cartridge had a piece of the washer that somehow broke off but Frankco didn't hesitate to replace it again at no charge. I highly recommend Frankco to anyone that may have an emergency plumbing situation or any other plumbing needs. His work comes with a guarantee and today was proof of that with his honesty and professionalism. I am grateful to have found such a hard working, reasonable and kind plumber. Thanks again!

Kayla P.

10/17/2016

Just had them come out to help me at my residence today. Couldn't be happier with the service. Our tech was Jose Espara & we loved his honesty & especially love the companies reasonable rate especially at the hour we needed help. We have a three year old & multiple persons in our household so our toilets and shower are necessary. Jose Espara came out right away & even beat another company I had called hours before this one. Also great response time on Yelp app. Messaging . Yay for technology because I had to drop my daughter off whilst helping my father find a plumber at home & the Yelp app helped me do so. Thanks again Jose Espara for helping out my dad who couldn't be happier with your service and drainhelp for saving the day.

Joemel D.

5/13/2016

What can I say? It was a perfect 5 out of 5. My toilet was clogged for about a week. I thought it was typical apartment toilet problems; too much toilet paper, paper towels, etc. I tried fixing it myself, even bought a 7 dollar snake from Walmart, but nothing worked, so I figured it was time to get help. I used the Yelp feature to search every plumbing service that services Spring Valley, and I sent a request to about a dozen places saying my toilet was messed up and I needed a free price estimate. Two places replied.

No need to bash on the first place or mention them by name, but the first place came (a few minutes late), looked at it for 5 seconds, and said the problem isn't the toilet. It's the mainline. We can snake it for 260. I told him thanks for the quote and that I'd get back to him after I've heard from everyone else, but then he pressured me into a quick answer. I'll do it for 180 right now, since I drove all the way here.

I was a little offended that he was making me feel pressured to answer immediately. It was a free estimate after all. Moments after he left, Ali showed up with the Drain Help van (early for their appointment). He looked at the toilet, checked it a little more in depth, and told me that the snake would work, but a hydro-jet would be better, and that it would cost me 185. I knew nothing about prices, so I told him I'd keep making calls and check with a handy man who worked at my church. No pressure. No guilt. He told me the price and let me go.

After I called 3 or 4 other places and asked for how much the snake and/or hydro-jet would cost, I realized no one else could come close to 185 for the jet, and that the cheapest snake would cost me 150. I then called the handyman from my church, and he said 185 for the hydro-jet was a steal, so I went for it. No offence, but there are some people in my life who I trust the opinion of more than a thousand yelp reviews, and he's one of those guys.

I called Drain Help. Minutes later, they called me back. I told them I wanted to go with the hydro jet. They showed up within the hour and just got straight to work. In about 5-10 minutes, the toilet was 100% fixed. He even told me it had a 1 month warranty!

Good customer service will always come as a second priority to me compared to a good deal, but nothing is better than getting both. I'd recommend them to anyone to call and at least get an estimate. You have nothing to lose! They won't show up and pressure you to dish out cash on the spot like most other contractors. If you need work done, just call them. Do it!

Vanessa B.

03/03/2018 12:00:00 SA

Called on the weekend last minute. Poop water was coming out of the bath tub. Fixed it and gave up a 1 year warranty

Hilary S.

09/06/2018 12:00:00 SA

Ali did an excellent job. He was friendly, knowledgeable and a pleasure to work with. I recommend his services for any plumbing needs.

Lauren S.

6/20/2016

Had such a great experience with Drain Help! Alex our plumber was thorough, knowledgeable and most importantly honest! We had multiple projects for our home renovation and Alex was able to do high quality work that fit our budget. He thoroughly inspected all of our old plumbing and gave his honest and fair assessment of each project without any of the high-priced extras that we had been quoted from other companies. I simply felt like we were in good hands! I would definitely recommend DrainHelp and Alex in particular for his expertise, honesty and friendly disposition! Thank you again!

And thank you to Frankco as well for the fast and friendly service! You were great!

Christine F.

5/16/2018

I have used drain help at least four times and have always been happy with their service. Called yesterday and they were able to come out today. I plan to continue using them for all our plumbing services!

Melia H.

05/09/2016 12:00:00 SA

If I could give Drain Help ten stars I would. Ali is truly a plumbing God!! And Monika was so professional and had phenomenal customer service.

My boyfriend and I recently bought a house. Within the first week of moving into the house, our guest shower began to flood with water as I washed clothes. We had three different plumbing companies and on four different occasions where a plumber has came to our house, snaked the pipe, and has failed to fix the issue before he left.
*Enter Ali*
Ali came to my house and I explained to him everything we had been dealing with the past few weeks. I told him all the crazy ideas the other plumbers have came up with and what they thought the problem was. After telling Ali everything, he tells me that he thinks the pipe was offset or there were roots depending on how it's laid out in our yard. The master begins his work. Within less than two hours, Ali hydro Jett the pipe twice, sent a camera down the pipe to see the damage, snaked the pipe to determine the exact distance the stoppage was, and marked the problemed area in the yard. Ali told me that the next day he could dig the pipe up, repair the damage, snake the remaining pipe, hydro Jett the remaining pipe, and cover the pipe up again. He also guaranteed me that when I came home I would be able to flush my toilet and it would work if not the whole job was free and he would continue on to finding where the problem was.
While I was at work, Ali sent pictures and updates of everything him and his team found during the job. He let me know when everything was done and taken care of. I came home and imagine my surprise when I was able to flush the toilets in the house.
Ali is the master of plumbing. He was able to fix the problem within a day while other plumbers failed miserably and have made me wait weeks for them to repair the problem. He also gave me a great deal because I had been living with this problem for weeks and I had already spent so much money trying to fix the problem with other companies but have had no luck. Not to mention if I would have went somewhere else, I would have been charged several thousand dollars more than what Drain Help charged me. To make it barter, the area of the pipe that they repaired is under a lifetime warranty and the drains in our house are under a one year warranty.
Ali has saved my house and I couldn't have asked for a better company to fix the plumbing. Monika was so nice to talk to. She kept me updated on when the techs would be at the house. She even checked up on me when the job was done just to make sure I was satisfied. I have found my go to plumber. I will never trust someone else with my plumbing needs.
Thank you Ali and Monika for running such a great company! I will definitely call you if something when I have plumbing problems again!!

J.C. E.

7/24/2019

Ali was really quick, efficient and professional. I will be using this company again.

Michael O.

10/07/2019 12:00:00 SA

Poor service. Left debris from cleaning in my yard. Same problem reaccured next day and service man was aggressive in his response to the problem. Will not use again.

Anna C.

10/21/2018

Ali, the owner/technician, was very professional. He was so helpful and quick to respond. Highly recommended off of Angie's List. He guarantees his job with a 3 month warranty and if it clogs again, he will come out to take pictures of the pipes. He knew instantly what the problem was without going into the pipes and the job was done in 30 minutes! Very satisfied with his work and etiquette. Not like those we've used in the past who we waited for for over 4 hours. If we ever have a problem like this again, we would definitely call Ali.

Beth F.

09/05/2017 12:00:00 SA

We had an emergency on Labor Day. Franco Lorenzo came out and fixed a drainage issue we've had that others just put bandages over. In just a few hours he found the problems and fixed them the right way! Very professional, fast and friendly, we couldn't recommend him more! Thank you Frankco and Drain Help!

Lightbulb S.

4/24/2018

Ali was great! He came out the same day and was able to clear my sewer line within 20mins. I had another plumber out the same day and they couldn't figure it out and wanted to install crap I didn't need. I would recommend Drain Help to anyone. Thank you!

Craig R.

12/19/2015

I called DrainHelp.com purely based on the Yelp reviews, and it was worth it!

Ali was responsive, efficient and highly skilled. I'm appreciative of the information he shared with us. He took the time to treat us like VIP customers, not rushing in and out just to make a quick sale. People like Ali are entirely rare these days. I highly recommend Ali and DrainHelp.com for your plumbing needs! 100% satisfied.

Stevan S.

4/13/2018

I had a simple plumbing problem, called one guy he said he needed to come tomorrow and fix the problem because it required more work. I called the guy from drain help and he was here within an hour. Fixed it quickly and with an ease. Very reasonably priced, professional, very nice and easy going guy. Highly recommended!

Rob H.

01/11/2018 12:00:00 SA

No too happy with DrainHelp this time! About 2 years ago they were great. Maybe they're too busy now.
I called for another drain cleaning, and they gave a 3-5 PM time frame. I left early from work to make sure that I was home on time.
5pm comes and goes and I hear nothing. I called and the plumber says he's on his way, about 20 minutes away. A half hour then 45 minutes...nothing! I call again and he tells me that he's about a mile away. I no longer believe anything he says.
I cancel, but he says that he'll come out tomorrow and give me a break on the price. The next day, the same thing. I hear nothing from them.
I guess DrainHelp is busy and making a lot of money, because they certainly don't care that they lost me as a customer.

marcelo b.

01/12/2021 12:00:00 SA

unfortunately their diagnosis was to spend $875 to replace a small pipe that was clogged and unreachable due to the connector having previously been installed upside down by someone else, -the price included a properly installed connector as well-. having said that, i found their manner very agreeable and professional, + there was no charge as advertised since the issue wasn't solved. if i strike the lottery tomorrow i would not hesitate to call them back, since the issue remains unresolved to this day! very pleasant hardworking people!

Lilly I.

2/15/2016

I worked with DrainHelp for a couple of issues. First, there was a clog in my main line. DrainHelp cleared the pipes using hydrojet and offered a warranty and discount on future repairs in case there were still problems. Turns out that the hydrojet cleared the hair and toilet paper, but not the tree root that made a home in my main line. DrainHelp returned with less than 24 notice to locate the pipe and quote what it would take to fix my cast iron, cracked mess. I ended up having them replace not just the disasterous part of the cast iron, but all the cast iron with plastic pipes. Now I have piece of mind for however long I live in this house.

Things that are awesome about DrainHelp (Ali and Javier):
- they stand by their word
- their prices were very reasonable (I got alternate quotes that were similar or higher from other plumbers)
- they are incredibly responsive. They respond to my questions clearly and right away. When I've needed them to come back, they've done so within a day.
- Javier was patient, hard working, and made sure whatever I asked for was done (e.g. leveling out some dirt under the house after the pipe replacement).
- Ali took the time to listen to all my clueless questions, and even speak with some other family members nosing into the job.

Why 4 stars instead of 5?
The communication on the job was a little bit confusing. It was probably because the job itself was confusing. It grew from a drain clearing to a main line pipe replacement to an under-the-house pipe replacement and cleanout install. After the job was complete, Javier showed me around and I approved. Days later, however, I realized the cleanout was never installed. There was a miscommunication between Ali and Javier. Once I told Ali (on a Sunday no less), Javier came the next morning first thing and installed it. So minus one star for missing a piece, but the situation was rectified with no hassle.

Carlos P.

8/13/2018

Quick turnaround as always, Ali and team are very dependable and efficient. They have helped me with my main, sub lines and garbage disposal. I have called four times and will continue to call in the future. I recommend Ali if you have any issues with your sewer lines or related work.

M N.

6/20/2016

My sink semi flooded last night. I live in a high rise condo. Alex and crew came by, diagnosed, gave his recommendation, quoted, and the work was performed. Professional and informative. Do not hesitate to call, i have worked with many contractors, electricians, etc. These guys are at the top of my list! Thanks guys!
Peace of mind, priceless....

Jeremy N.

02/03/2017 12:00:00 SA

Great service, quick response times, and reasonable prices! I called DrainHelp.com in the morning after our plumbing got seriously backed up and Ali was able to come out within 90 minutes. He climbed up to the room and jetted our 65 year old pipes and got everything flowing right. The pricing was very reasonable and less than we expected. Hopefully I won't need to but if so, I will be using Ali and DrainHelp.com again!

LizardQueen C.

10/14/2018

Best plumber in town! Amazing guy and very ethical! I highly recommend him. He was very fast, and he came on a Sunday, when all the lazy othet ones dont want to work :).

Dan H.

6/29/2017

Ali is the best. He did the best work. Early and very friendly. I would recommend him and Drainhelp for anything. This is my first review.

Linda G.

06/05/2020 12:00:00 SA

Ali and Dennis arrived, assessed the problem and worked quickly to get the issue resolved. I will surely give them 5 stars and recommend them to others.

terry k.

1/22/2020

Ali was a lifesaver! Came to my rescue, fast on a Sunday. He was straighforward, no bs. I will forever call on Ali for any plumbing issues. Thank you again!

Cal C.

11/15/2015

Had on going issues with shower and sink got referred to these guys. Called them and within the hour they sent Franko. He was very caring and perfectionist. Price was reasonable too. I will continue using these guys in the future.
Highly recommended.

Keri C.

12/10/2017 12:00:00 SA

I love my experience with drain help had an emergency where I couldn't do wash because I had a plug pipe. Water was backing up and dirt into our bathtub we have a very old home... Drain help came out cleaned it out and in about an hour I had The ability to wash clothes again! I would recommend drain help on any occasion specially in an emergency! Thank you so much!

Craig L.

01/06/2016 12:00:00 SA

Thank you Drain Help,You Guys came out on a Saturday and saved my dinner party.

Outstanding.

Craig,
San Diego

Rick A.

5/13/2020

Ali was the first person to get back to my request for help with opening up our clogged kitchen sink. He was very professional, and I was impressed with his reviews. He and his assistant showed up on time, and even though the access to the plumbing of our older house was a challenge, Ali knew just what to do. They cleaned out many years worth of build up in less than an hour. I would highly recommend DrainHelp.com to all

Don X.

05/10/2020 12:00:00 SA

Our main sewer was clogged on mother's day. I tried to unclog it with a small drain snake. I struggled with the small tool for one hour and I couldn't get the problem solved. So I came to Yelp look for help and I found drainhelp.com and talked to Ali. Ali showed up within one hour and he quickly found the real problem which is the greasy stuff from the kitchen clogged the main drain pipe. Therefore a higher pressure Wash is needed. He got the job done quickly and also taught me how to clean the drain by using mixture of bleach, detergent. The work also includes a one year warranty. I'm happy with the result and Ali is the man and he got the job done.

Sarah P.

2/22/2021

I was working from home when all of the sudden, it seemed like, my main pipe was clogged. The bathrooms and toilets could not be used. I have not hired a plumber recently and had no idea what to do. I went to Yelp. The first plumber I called did not answer the phone. The second could not send someone until the next day, which was too late. Ali came out with another man.They cleared the drain quickly. He guaranteed the work for a year. I have to be honest, the price was higher than I expected but it was fixed quickly. Over a week later, the drains were blocked again. Water backed into my hallway and the bathrooms could not be used. This was a Sunday. I called . Ali borrowed someone's truck to come out and fix it, no extra charge. I'm recommending this business because when you have a plumbing emergency, you need someone to come out quickly. You can't always wait another day. Ali kept his word and came back on a Sunday. My drains seem to be working now. I had a mess to clean up but it would have been much worse if Ali hadn't been there to help.

Reno D.

05/07/2020 12:00:00 SA

Ali to the rescue again! We had clogged kitchen sink and I called Ali, who helped us 5 years ago. When I called him he answered right away and gave me a one hour ETA. Needless to say he was right on time. He immediately diagnosed the problem and resolved it within 30 mins. Thank you Ali!

Will G.

9/25/2015

I used DrainHelp.com on the recommendation of my realtor. Normally if I ask my realtor for a recommendation for a handyman, HVAC tech, electrician, etc., he gives me 3-4 options. When I asked for a plumber, he only gave me DrainHelp.com and he insisted that they were that good. When it comes to quality of work, I would agree. I would rate them 5 stars for quality of work.

My issues were with the estimate. Without getting into too many details or calling anyone out, make sure that you understand the scope of work. For me, that entailed crawling under the house and validating what the plumber told me when he wrote my quote. What I saw was different than what I was quoted. The plumber (Don, who is awesome) and I had a discussion before work started, and while it got heated, we resolved the issue, got a revised quote, and continued with the work. In the end, I was impressed enough with the quality of work that I hired him for a second, larger job.

I am completely satisfied with the quality of work and I would just advise that customers do their due diligence (as with any quote for any type of job) and understand what is required for the job. Also, I found that the price was negotiable within reason.

Finally, I'd like to extend my appreciation to Don. While re-piping under my house, he found a pipe wrench that had been left behind during the original construction of my home (1957). It's a nice piece of history to be able to hold onto.

Murat E.

5/18/2016

10/10 recommend these guys, ive had an emergency where they came up to my place as if i called an ambulance, they did a great job with an affordable price.

Highly recommended and highly satisfied!

Keshia C.

11/07/2018 12:00:00 SA

If you have any drain issues, look no further than DrainHelp.com. Ali gets the job done quickly and efficiently! Thank you for your services!

David T.

05/05/2016 12:00:00 SA

Don saved our plumbing!. We have had slow drains throughout our house for several years and many other drain services have attempted to fix the problem. Our laundry line was backing up into the kitchen sink and making a mess.

Don quickly diagnosed our problem as a main line issue and hauled his equipment up to the roof. He was able to clear the clog and inspect our lines to see that there were no major problems (always a concern with 60 year old pipes). Poof all our problems are now gone and we have 6 month warranty (I'm sure we won't need it).

Thanks Drain Help

Emily M.

10/21/2018

Ali took care of our plumbing problem within an hour and took videos for us to send to the city- overall very helpful and knowledgeable,we're definitely going to call him again if we have another plumbing problem

Matt N.

7/19/2017

BEWARE: Listen to all of these negative 1 star reviews! The husband of the owner Ali is a typical JERK and is RUDE TO WOMEN! When my fiancé called me at work after he showed up with his 77$ checkout fee, she was very scared and asked me to ask them about the breakdown of work they recommended after he broke the piping with his stupid pipe pressure cleaner service that he charged 500$ for (it got stuck so he used a sledge hammer to break the pipe then said oh your pipes are broken leaking here look at these pictures! Look at my phone I'm not making this up!charged my fiancé $1400 FOR ONE OUR OF WORK to fix it!) when she called me because he was so intimidating to get her to do the work I called and asked why such a small job was $1400 after he broke the pipes that it sounds fishy, and he immediately raises his voice and starts threatening me asking me who am I and not to meddle in her business, well I'm her fiancé so sorry I'm going to ask you questions concerning the work so I know it's legit or not and I'm going to ask you what is going on because it sounds fishy. Then he raises his voice again and said that he will leave our pipes broken and charge us $1200 and put a lien on her house! I asked him the entire time in a calm voice too I NEVER raised my voice... My fiancé starts crying and says just to do the work and we don't want any problems it's just better to pay them to fix it and they just leave, and Ali just LAUGHS!!. I just asked in a regular tone what the charges are for and I just wanted to understand them better, instead he just started threatening me with liens and to take his plumber out of there and leave our pipes broken. I feel like we were getting robbed at gun point dealing with these guys. We don't mind paying for fair work but these guys took advantage of an alone WOMAN. These guys are SCAMMERS and do sub par work, I went under the house afterwards and they left trash and sloppy work! My fiancé felt very, very uncomfortable. Unfortunately, I was at work when he got there, but I TRUSTED them to take care of her but they saw a girl home alone and decided to take advantage that's when I left work immediately to come over there because she was so distraught. If I would have been there from the beginning they would have been fair or else I would have told these jerks to leave. Oh then as we were sitting in the living room when the plumber bangs on our door, in a threatening tone asks us why we were leaving a bad review when WE WERE NOT EVEN LEAVING A REVIEW AT THE TIME!! Goes to show you what other people think too. The kicker of why we are leaving this bad review is Ali said he would be back to clean up and re-pressure wash the pipes once again that's included in the price and what do you know? No call, No show!
Consumers beware and avoid this business.

Brittany C.

10/15/2016

Called in am because I had both of my bathrooms blocked up! Within 2 hours we had Ali at our door and eager to help. He was willing to work with us with the price and within minutes my bathroom clog was fixed due
To their pressure spayer. Ali was kind and quick. I would defiantly use the

Roberta E.

08/10/2019 12:00:00 SA

Contacted Ali after trying other companies who were not available for a toilet repair on a Saturday morning. He came right out and cleaned out the drain, replaced bolts and wax ring and reset the toilet. He was fast and reasonably priced.

Michael S.

1/27/2018

Just moved in the neighborhood and needed quick service, Ali came by and was able to diagnose and fix the problem in an hour. Excellent service and looking forward to coming back for my future plumbing needs.

Ben C.

10/06/2016 12:00:00 SA

Called in an emergency for the restaurant and they were out in 45 minutes. Gave me a very fair deal And did quality work. Finally a Plumber I can trust and rely upon.

Then the compressor stopped working in the walk in refrigerator. FML!!!

Joy N.

7/17/2019

Ali came to check out a main line issue on a holiday and was quick, efficient, and honest. Honored his warranty on a second visit and was very prompt at showing up and resolving our issue with expertise.

Chris P.

3/18/2018

Ali and team did a great job flushing and clearing our main laundry/kitchen drain. They arrived when expected and knocked it out really quick. The added 1-year warranty is huge to have. I highly recommend these guys.

Sarah K.

11/08/2015 12:00:00 SA

I reached out to DrainHELP yesterday to help me with a plumbing problem I was having at my duplex. Ali showed up on time and went straight to work and had my plumbing unclogged in minutes! He then went the extra mile and cleared out my entire drain line and told me he would give me a 1 year guarantee on the drain being clog free! I was very pleased with the experience as I have dealt with deceptive plumbers in the past, Ali and his crew were the real deal! Call them for all your plumbing needs!
Thanks Ali!

Vonnie A.

2/19/2018

I had a backed up kitchen drain. I called another plumber who came out and ran a snake in the drain. The water did drain then, but a couple of days later, backed up again. When I called that plumber back, I was told there was no warranty. I then called Drain-Help. They gave me a quote, and came out at the appointment time. I agreed to an add on to the service because it included a year warranty. Ali did the job thoroughly and professionally. I have waited about a month to see if the drain would work properly this time (because of the former work). I have not had a single issue with my drains since Drain-Help came out. They will be my go to plumbing service from now on.

Joshua M.

07/10/2015 12:00:00 SA

DrainHelp.com did a great work for me. We had a sewer line problem that became ridiculously complicated because the line was under the neighbor's house. We needed it fixed ASAP (we couldn't use our bathroom!). We contacted a few plumbers, and DrainHelp was the only one that could fix it immediately. They took care of everything, and fixed it incredibly quickly and professionally.

We will definitely use them again.

Jesse W.

4/27/2020

Ali is the man- extremely responsive, great follow up, and backs up all of his work. We have an old house with old pipes, and he has helped us with a few issues, large and small. Immediate response each time, shows up within the hour, and very thorough work and explanation. Will be our go-to plumber as long as we live in the area. Highly recommend

Chris M.

12/23/2017

Ali knows his stuff. He saw what needed to be done and didn't hesitate a second. Response time on a Friday night was less than an hour. I will definitely recommend them.

Dustin B.

4/15/2016

I had an amazing experience with drainhelp. I had an emergency and was able to get clear information and assistance with the help of their dispatchers. They do a great job and are very efficient and professional. Their dispatcher Laura turned a chaotic problem into a solved one with help on the way in no time. I would recommend their services and I'll be a loyal customer.

Thanks drainhelp.com!

Uki A.

04/12/2016 12:00:00 SA

Very pleased with the service.
Our drain got clogged in the kitchen sink, and my husband tried everything to fix this problem. Nothing worked. We called DrainHelp and got the problem fixed right away. Ali was very professional and quick. Thank you, Ali for your help!

Chris F.

12/10/2018 12:00:00 SA

Ali quickly diagnosed 2 issues that led to a drain backup and leak. Within an hour he was finished and everything was flowing better than ever. Highly recommended.

Peter L.

2/25/2020

Awesome plumbers that came to bail us out when our garbage disposal and dishwasher drains were clogged at midnight. Gave us a super-reasonable price and worked really fast. I can't recommend this team enough!

Arlina C.

12/01/2018 12:00:00 SA

Ali, was fast efficient and very professional. He had my kitchen sink working within minutes! Thank you so much for your help this evening. :)

Robert F.

07/05/2018 12:00:00 SA

Within 45 minutes of a call, the plumber arrived. He was very effective and efficient and solved the problem within an hour. The work required disassembling pipes, snaking the pipes, and reassembling the pipes with a new clean-out that will make future problems easier to resolve.

sam s.

07/03/2018 12:00:00 SA

Tenants had a backed up drain from the shower stall yesterday..they wanted someone in there right away. I called Drainhelp and Ali was able to come the same day!! Talk about quick response! He arrived earlier than expected and hydrojetted the clog. Informed me the cause of it and did me a favor in educating my tenants about not putting the food down the drain. Plus he went thru the extra effort to flush the main valve as well! Very satisfied! I will be using them again! I researched and the price was about right for the service and it includes a 1 year warranty! The guys got to eat right? :) Thank you Ali for your hard work!

Susan G.

07/02/2016 12:00:00 SA

Drain help did a fast cleaning out our outdoor driveway drains that our contractor ruined by dumping tiling debris down the drains!
It cost us $850 to clear 3 outdoor drains. He was in and out in about 1.5 hours. He gave us the price before he did the work and gave a one year warranty.

Ray Z.

2/17/2020

Ali is amazing. My kitchen sink was clogged. So I texted him in the afternoon and he got my problem solved in the evening. I am very pleased with his promptness and flexibility. He is also very professional and offered me many useful advices. Excellent service!

Shane X.

12/11/2017 12:00:00 SA

From requesting a quote, to making an appointment, and getting my kitchen sink fixed took 2 hours. This is impressive. Professional, fast, and courteous -- will definitely recommend their services to others living in San Diego.

Vince M.

2/22/2017

Steer clear of this business. They (Ali - the owner) fraudulently charged my wife $200.00 for extra piping to clear a drain. Then Ali had to have my 15yr old son help him hold the pipe in place while he hydrojetted the line. The extra piping was to have the sludge go to our side year instead of right out our back door. They can't even complete a job without getting help from the client!!!

The yard stunk for DAYS!

Then of course the drain wasn't cleared and stopped up again. No way we are having this guy back out so we called a reputable company. He came in. we told him the story. He called BS on it and quickly cleared the drain, without extra piping. He had a vaccum system attached that removed the sludge from the property.

When I called to complain, Ali became verbally abusive. I then contacted the front desk. I was only told that a mysterious Linda who has no phone could help me resolve the problem. She comes in every now and then. The only way to contact a MANAGER of the company is by e-mail. She only responded to take ti up with my home warranty company.

STEER CLEAR OF THIS COMPANY AT ALL COSTS. THEY ARE FRAUDS AND DO A POOR JOB.

Bird P.

3/15/2017

Beware! Don't agree to anything! Get a 2nd opinion. Found out I was about to be screwed over big time! I regret the time and money I spent finding this out, but it could have been WAY worse.

jonny y.

3/22/2017

Ali and Danny are great!! They came out right away and were able to flush out our drain and get us back in business. We use them at all of our pizza restaurants and I would recommend them to other businesses. Very professional and nice guys.

David D.

08/03/2017 12:00:00 SA

Ali was super! I mentioned that the my main line blocked was chronic and he came up with a couple great ideas for low-cost repairs for which I will hire him.
He jetted the line and cleared it up in 15 minutes. So happy to get this done quickly. I will call him if I have any other issues... no more of the expensive Big Names for me again.

Nathalie L.

11/27/2015

My tankless water heater went out the day after Thanksgiving and Don Bradley came out and gave me a quote and was able to complete the work the next day.

The water heater works great and I would happily recommend him.

Benji G.

10/19/2018

Ali was exceptional! Highly recommend him as he is extremely knowledgeable and friendly! Even provided a free service for me. Good get along with good people and Ali is good people!

Thank you
Benjamin

Sam L.

8/24/2017

Excellent and friendly plumbers! Ali and Franco were pleasant and thorough. They have the latest diagnostic tools like cameras that they can thread through the drains. They are truly the best drain doctors!

Marwa A.

10/12/2018 12:00:00 SA

Amazing service! We had an emergency in a restaurant - tech was out within the hour, knew exactly what he was doing and completed the job within an hour. Can't ask for better!

Krystal M.

1/15/2018

Ali from Drain Help was so great! I had an emergency issue and he came out so quickly, found the problem and took care of it that same day! I would DEFINITELY call Ali again for any future plumbing issues, he has a lot of knowledge and was more than happy to help me out!

Daniel O.

3/23/2015

Called them out and was told the price could be up to $185.00 to clear a bathroom sink clog from the roof. The technician showed up 20 minutes late (they did call) and told me there was no roof vent for my bathroom sink and he would charge me $185.00 to clear the drain through the bathroom sink.

I was not impressed and wrote this to them:

You folks are a sham!! Put a pretty face on the website, make an offer that does not apply in most situations and then waste my time waiting for an ugly dude to show up who tries to charge me 185 bucks for a simple drain clearing job!! Remove all my information from your database NOW!!! DO NOT SEND ANY MORE EMAIL!!

Disgustedly,
Daniel Ogas

And they replied:
We are sorry you feel this way. However, you were quoted the $185 by email so you knew how much we would charge to clear a drain through your roof. Then you still made us drive to your home just so you could abuse my technician and really waste our time. We are sorry you are in our mail list, we are not interested in staying in touch with you.

Not sure how I abused their technician, it is not a false statement that he was less then pretty.

Craig A.

12/30/2016

Use anybody else! Tech was rude and damaged (we believe but have no photos, etc. to prove) the clean out requiring costly repair. The management did not return our repeated calls to discuss this issue. We recognized they made an accommodation to attempt to resolve the issue (that they could not,though Baird Cleaning Services since has) by fitting us in during the holidays, however considering the level of professionalism we've encountered throughout our remodel this is not a business that we feel behaves in a businesslike way.
Use anybody else.

Patti C.

09/10/2018 12:00:00 SA

When I first found out about our leakage I was pretty upset so I looked on home advisor for a honest and reasonable plumber. Ali came out to checkout my house and he was so knowledgeable about everything. He guarantee me the work will get done on two days. Which he was right. Franco and his helper was very professional let me know what was going on and what they had to do. They worked very hard they both took one break which was a lunch break. They did a awesome job and I will use them again. Thank you Ali, Franco & helper for all your hard work. God Bless.

Dana G.

09/07/2018 12:00:00 SA

Ali came out on a Saturday to give me a free quote on several plumbing issues (clogged drain, dripping shower, and leaking toilets). His quote was significantly cheaper than another high-rated plumbing company in the San Diego area. Additionally, he unclogged my drain on-the-spot and free of charge! After authorizing the labor, Ali went to over 4 supply stores to locate my unique parts. He then performed the repairs quickly and efficiently and everything is working optimally. Thank you Ali for a job well done! I will be sure to use DrainHelp.com for all of my future plumbing needs!

Andrea P.

01/10/2020 12:00:00 SA

Ali is great. I live in a very old house and he has come to unclog drains in the past. Recently the cast iron pipes under the house broke which caused a huge mess under the house. Ali came right away and called out sanitation/restoration team. After they were done he replaced all the old pipes with new ones at a very reasonable cost. All drains are warrantied for a year and the new piping has a lifetime guaranty. He did all the work in less than 48 hours. His team was very kind and professional. Ali responds right away and never leaves a mess. He is the only plumber I will use.

Tamika B.

12/04/2015 12:00:00 SA

Don Bradley arrived literally 30 minutes after I called for help. He was very professional and kept me updated on everything he did. I really appreciate the quick response. Thanks DrainHelp!
Thanks Don!

Chris W.

02/03/2017 12:00:00 SA

Ali did great job clearing my completely backed up kitchen drain. The whole process was very short, and he even showed me a trick to clear the drain in the future if I have problems. I would def recommend.

Suzy S.

8/15/2018

Ali gives amazing service, he is very knowledgeable and honest. I highly recommend him for any sewage problem.

Kimberly P.

11/28/2016

Well, now it is zero stars because the comment by Monika T. In reply Is an outright lie. Management installed a clean out last year. We normally use the management service at $90 to clear the clog but the add made us think we could save a few dollars and I did not call you back out.
2.0 star rating
Not happy - $77 to unclog the kitchen sink turned into $247. More than three times the website deal posted. Beware!!!
Comment by Monika T. of DrainHelp.com:
Hello there Kim, hope you had a Happy Thanksgiving. I see that you paid $225 because you do not have a clean out so we had to snake the drain from your p-trap. We are always very upfront that the price goes up if you do not have a clean out. You were also given a price before we did any work. Best of all you were given a warranty and when you called about a week later because the drain backed up again, we went out and cleared it at no cost to you. Thank you for your review and hope you have a Happy Holiday Season.

Son F.

12/01/2016 12:00:00 SA

Update.....

After giving this review ten days ago, I need to revise my review because of unfulfilled promises. First, Ali has promised me he would send Franko back to my house to fix my sprinkler system. Franko and his team broke my sprinkler when they replaced my main sewer line. I've called Ali three times and asked him to send Franko out. Each time I talked to Ali, he told me he will have Frank come out, but Franko hasn't. Why do I have to keep calling a business who promises to take care of something they broke? It's makes no sense and it's pretty frustrating!

Second, after paying the initial $7,500 to replace my main sewer line, I realized from other plumbers I was overcharged. DrainHelp replaced 30ft of pipes in my front yard. They dug about 3 to 4 ft deep, and they did not break any concrete. Two different Plumbers came out and advised me I was over charged. This is water under the bridge and as my step mom told me, It's a paid lesson! I will make sure to get a second opinion!

Finally, the reason I decided to write this review is because what happen after they replaced my sewer line. Soon after they installed my sewer line, my washer machine wasn't draining and flooding my garage. Ali comes out and tells me I need to flush the washer and kitchen lines and he charged me another $400 bucks. This did not fix the problem. I called Ali back out, and he flushes the lines again. Ali doesn't use a snake rather he prefers a water hose that is supposed to blast high pressure water to clear the pipe. This time he tell me I should replace the washer and kitchen pipes and he quotes me another $7,500. By this time in suspicious because I just paid this guy $7,900 and now I have issue with my washer when my washer was working fine before he stared his work.

I called another plumber to get a second opinion. I was told I was over charged for my sewer job. I also was told the snake is a great tool to fix cast iron and what catch my attention is the second plumber went on my roof to snake the washer drain. When Ali came to my house, he used the kitchen blow out drain to flush my washer machine drain. The second plumber showed me where my pipe were located. After the second plumber ran the snake in my washer machine drain, he pulled a bunch of lent out and my washer machine is now working.

I honestly feel I was ripped off by DrainHelp and the fact that they didn't fix my sprinkler system after they said they would is just wrong. I DO NOT RECOMMEND this company, you should call Roto Rooters.

Original Post.......
My husband and I called Drain Help the week before Thanksgiving because we were having some issues with our bathroom sink, shower, and toilet. We called this company and within 90 mins someone was at our house. Ali came and discovered our main sewer pipe was damage and part of the pipe was missing. He quoted us a flat fee to fix the problem. Franko and his team came to my home to fix and replace the damage pipe. It took the guys about four days in total to complete the job. Once the work was complete, our plumbing issue was fix. I wasn't happy about the cost but I do understand having a house with original old cast iron pipes is a risk. A few days later, I washed a load of clothes and my washer machine drain was leaking water when it drained a load of laundry. I immediately called Ali back and advised him of my concerns that maybe the guys didn't complete the job correctly. Ali assured me that the work was completed correctly, and Ali came back to look my my washer machine issue. He told me I needed to clean out my kitchen and washer pipes, so he charge me an additional $400 to clear out the kitchen and washer pipes. Ali advised me he would take off $185 since I already paid $7500 for the sewer pipe and add an one year warranty. I agreed to the work because I didn't want to start all over with a new plumber. Honestly, I am happy that I was able to get my plumbing problem fix, but I'm not 100% sure if I got the best price. What I can say I Ali and his team are very courtesy and knowledgeable.

Tyler M.

11/08/2015 12:00:00 SA

Being a General Contractor, I am always looking for good tradesmen. I met with Ali today at a property I am in the process of acquiring. I needed to have the sewer line scoped so that I could make sure there were no problems with the drainage system.
They showed up on time and got straight to work. There was a bad clog in the line and Ali said he had to blast the pipe before scoping it. He gave me a fair price for the water blasting of the pipe and video scoping of the line. He showed me where I had some root intrusions and also marked out where the sewer drain goes to the curb.
Long in short, they were on time, performed the scope of work, cleaned up and gave me a scope of work to pass onto the property seller. Wonderful experience!
I would recommend his family owned company all day long.
Thanks Ali!
-Tyler

Pahoua L.

8/21/2017

My main pipe line was backed up from this morning. Ali actually came to help my neighbor with their plumbing issue and he was kind enough to come over after to take a look and gave me a free quote. He gave me different options which helped me determine the best way to fix my lines. He was thorough and efficient. Thanks Ali!

Anna H.

02/11/2018 12:00:00 SA

Honestly Ali showed up within 2 hours of inquiry and did a great job, I no longer have a backed up drain :)

Celia B.

08/04/2017 12:00:00 SA

If you want a plumbing expert, call Ali at Drainhelp.com. He knows the most efficient route to fixing your plumbing and truly cares about his customers. He works hard and fast, straight to the problem and finds the best solution. He doesn't mess around, done right the first time.

Stephanie M.

10/14/2017

Although Ali and Huseyn ran behind on another job and I had to wait a little longer for them to come it was well worth the wait! They were very upfront about how much I would have to pay and even explained to my husband and I why it might cost more but he assured us that if what he tried didn't work that we wouldn't have to pay anything. After it was all said and done we paid $150, got a three month warranty and it was quick. They used the camera on the drain to show us that it was able to drain. We have very old pipes so Ali warned us that we might have to have our drains power washed in the future to clean the gunk that the Power snake cannot clean out. Based on today it was Good service I will definitely recommend them to my friends and family

Marvin S.

02/01/2018 12:00:00 SA

Had a emergency with our drains/pipes and Ali was helpful throughout the whole process and even answered all my questions after we had paid. Always upfront about cost and was able to give us a better price than anticipated.

Victor V.

2/15/2020

I wish I could give a ZERO star review. I have a shower that is slow to drain and I requested a quote via Yelp. DrainHelp.com responded quickly and said he would be by at 4pm the next day. At 4:15 the following day I called him, as he had yet to arrive, and he told me that he was dealing with a mainline issue at a nursing home and would be to me by 6. He eventually showed up at 7 and looked at the drain and said he needed to pour a chemical down the drain because the pipes were plastic. He didn't have the chemical (which appeared to be Extra strength Drano for which he charged me $50) and would need to come back the following day. He did come back the following day and poured the chemical, but when I took a shower the drain was not at all improved. I texted him and asked him to come Saturday and he said he would be by between 8-10am. I hadn't heard from him at 9:50 Saturday morning so I texted him again, and he came back with the same excuse about a mainline at a nursing home and asked if I would be late that day. So essentially I paid $50 for nothing and my drain still doesn't work. I would strongly recommend using someone else.

Emilio A.

11/24/2014

Had a major backup on a shared building grey-water drain a few nights ago right before a long trip. Really concerned about the short notice, but called DrainHelp, got a live person right away. Explained the situation and she was extremely helpful. Ali was out later that evening, was very professional and knowledgable. Found the problem quickly, offered up the options and was finished up in no time.

Will be my first call if there are any future plumbing issues.

Sandy D.

12/21/2014

Very happy about the super-quick service on a weekend. What a great company! Had a sink back-up and the $77 service call no matter what day or time was a definite plus. One call and less than an hour later Ali was at our door. They called 15 minutes before his arrival to let me know (great customer service).

Ali was courteous, professional and identified the real issue within 2 minutes of walking in. His recommendation of a jetting made perfect sense (I'm a retail property manager). He made sure to ask several times if I had any questions (so if I didn't understand what he was doing anyway - this was excellent assurance that I was getting the best possible service). He wanted to make sure we understood every step of the way and had the longterm solution.

Ali was quick, very efficient and had it fixed in no time - and he cleaned EVERYTHING. It was as if he hadn't been there except for the fact the sink drained perfectly. Definitely drainhelp.com will be my first call in any future plumbing issues.

Michael M.

01/12/2016 12:00:00 SA

DrainHelp came out to our home on a Sunday morning to unplug a patio yard drain that was clogged with roots and mud. This drain had not been cleaned since the house was built 30 years ago. The drain was packed solid and no water would flow down the drain. During the last weeks El Nino rains the water was over 5 inches deep in the back patio and side yard.

Ali, who is the owner of the company, was one of the most professional business person that I have had the pleasure to work with. He and his team made quick work of cleaning the 75+ ft. of root plugged drain.

The machine that they have to clear drains is nothing short of amazing. It's a VERY high pressure pump with high volumes of water. This is all controllable and allows the high pressure to cut right through the roots and mud. We had roots over 1/2 in diameter in the drain and it cut through them like butter. All the mud and roots were flushed out of the drain! It was truly amazing to watch this machine at work!

My last comment is how concerned and conscientious Ali and his team were about doing a good job and making sure everything was correct before they left. You just don't get this kind of service now a days. I'm really fussy about making sure things are done right and these guys made me more than happy.

The cost of the service was right in line for the hard work they had to do and incredible pressure flush machine they used. There was no damage to any of the trees, buildings, sidewalks or flowerbeds. I would highly recommend DrainHelp if you need to get a drain unplugged with little disturbance to your yard.

Thanks you so much! I'm no longer nervous about the next El Nino rains!

Ernest F.

07/07/2015 12:00:00 SA

Ah, the guest bathroom toilet. Always the one that gets backed up due to tens of unfamiliar users, old folks, unsupervised children, and who knows what else. After a year of dealing with slow draining or just complete backups, forcing me to deal with the plunger (and its always 'solids when it backs up) and cheap handheld augers, I started calling around and found Ali and Drainhelp.com.
I wanted a same day response (Got it!), a courteous, professional and helpful technician (Got it!), a relatively quick fix (Got it, done in less than 20 mins!) and an excellent price (Got it!). Nice to know I now have a guy to call when I have a clog in my place or at my rental properties. It may be just a toilet clog, but when you need it fixed, it was taken care of right away and correctly! Thank you Ali for a job well done!.

Muhammad H.

5/28/2016

Just had our house main drainage pipe cleared by Frankco Lorenzo.
He did a thorough job and the clough is cleared!
He explained to me other option available to pressure clean the line and how
to keep the main drain, how a tree roots can affect the pipe, etc.

Thanks a lot for coming in the weekend to take care.
Appreciate it DrainHelp!

A O.

6/25/2015

Thank you, Don!
What a true professional. He showed up promptly, he was very polite, and was able to quickly diagnose a complex problem that I and other plumbers were unable to figure out.
He gave me a free estimate, got right to work, and kept to his estimate.
It is very obvious that he is experienced, and intelligent--I had trouble getting the last plumber to follow my logic.... But, Don and I were on the same page, and we solved the problem.
Can't thank him enough.
They got my loyalty!

Maria G.

12/19/2015

Called and was told that a plumber would be here in an hour. Ali arrived in 30 minutes and was very polite and professional. He right detected the problem and completed the work fast for a great price. Thank you Ali for your service. I would definitely recommend Ali for your plumbing needs. Thanks!
~~UPDATE~~1/6/16~~
2 weeks and problem again. Called dispatched at 9am didn't get a tech until 1:30 pm was very upset was going to rewrite a reviewed. They wanted to charge me again. He said the pipe was clogged, but he didn't find the problem since the last time he came in. But FRANKCO came in and completely checked the pipes and struggled until he found the problem. FRANKCO saved the company from a bad review.
Thanks FRANKCO!!!!

Paul S.

12/02/2017 12:00:00 SA

Both bathrooms blocked up on a Saturday morning. Tried calling every one I could find, these were the only people who would come out on a Saturday. Ali showed up and very quickly recommended a solution, did the job, and then gave a one year warranty on the work. Zero hassles.

Fast, responsive and decently priced. Would definitely recommend.

Michael V.

4/18/2016

Great service! 1) Ali Tuncbilek - the first plumber ever (or any contractor) who wore show covers 2) Ali cleaned the plugged drain in few minutes and shared some nice tricks so we don't have to call plumbers for again for clogged drain.
Highly recommend!

John S.

1/29/2017

Had an appointment scheduled with Ali to stop by and flush our main line. On time. We had a scheduled appointment around noon, he was here at 1145 on the dot, ready to get started. Being prior military when your on time your still late, he showed up early and ready. Great customer service and very punctual. Gave us a great price, and even gave us a quote on an upcoming job. Great attitude and great service. Both Ali and Monika are definitely our new plumbers.

Marvin O.

11/11/2016 12:00:00 SA

I can't believe I found a company that would come to my rescue in the middle of the night.not only that the owner himself came to fix my plumbing problem.bathroom overflowing sinks leaking a total nightmare.but it only took a quick call and mr.ali came to fix the problem.also not to mention his pricing was very reasonable.will be recommending to my family and friends.

Peter S.

7/16/2016

get the quote special price $77 for main line unclogged. Based on this price, I stopped all other quotes.
But got a call 2 hours later saying I have to pay $285-$585 for the main line unclogged. What a surprise! Finally I had to use another emergency service to solve the problem with little bit over $100.

Christian Z.

3/23/2018

Ali has was a great pleasure to work with. He showed up in a timely manner. Gave us the facts up front, no run around. He made it easy to do business and that is appreciated since we are a business that is very busy. Thank you Ali for your help, we will definitely be calling you again for future help.

Cristi O.

6/30/2017

Ali showed up prepared. Had everything he needed, did what he needed to do to clear our drain. Cleaned up and left the house and areas he worked in clean like he found them. Great job! Much appreciated

Geno R.

09/11/2016 12:00:00 SA

I'm updating my review because the folks at DrainHelp did the right thing and did the best they could to resolve the issue I had with the service that I received. I commend them for making the effort to come out and understand why I had a problem with the service. They worked with me on a fair resolution and I am happy that they made this effort when most businesses nowadays wouldn't. For this I'm giving them 4 stars.

PREVIOUS REVIEW-I'm disappointed at the outcome of the service that I received from DrainHelp. I was charged for work performed after my insurance company sent DrainHelp out to repair a leak. When the technician came out to investigate the leak, he said it was coming from an outlet pipe that the AC uses to drain the water condensation. He told my insurance company that the connection was a code violation so my insurance company wouldn't cover it. It was a hot day so I paid DrainHelp the $1000 plus dollars to make the repair that he said was the cause/source of the leak. When all was said and done, it turns out that the leak was coming from a different location and the $1000 repair that I paid for was NOT even necessary. DrainHelp came out the second day, cut a hole in my wall at the EXACT location that the leak originated from and made the repair. How did the technician know exactly where the pipe needed to be repaired? I honestly feel as if I was swindled and taken advantage of cause it was a hot day and I needed the AC to run. Upon investigating the repair that the technician made, there wasn't any sign of water damage from the location that he said was the source of the leak. When all was said and done, the true location of the leak that the technician repaired and the insurance covered only cost $200. Code violation or not, I'm out the $1000 plus dollars for a repair that didn't need to be made.

Tim P.

12/12/2016 12:00:00 SA

DrainHelp is my new go-to for all plumbing needs! We had a clogged bathroom sink, and have only one bathroom, so we needed this fixed fast. It happened to be a Sunday afternoon, so I was worried about not finding anyone in a timely manner, or having to pay an exorbitant price for the weekend call out. DrainHelp eased all of my worries. Ali came out right away, and was able to quickly diagnose the problem. A more than fair price was quoted, and he was sure to explain all the work necessary, so I was comfortable with the whole process. All said and done, he was in and out under half an hour, and the sink was running as good as new. It is comforting to now have a reliable plumbing solution for all future needs. DrainHelp is awesome!

Gérik J.

06/11/2017 12:00:00 SA

Had a positive experience, we had the main sewer line repaired. The quote that we got on the phone was accurate and the repair was completed on time. The plumbers that came by were nice and straightforward.

Jennifer T.

02/05/2017 12:00:00 SA

Super Bowl Sunday and I find an old capped off line leaking a constant spray of water. Frankco to the rescue again! Friendly and professional as always, and got the job done quickly. Gave me useful advice regarding the old corroding lines of my 1950's house too. He's the best! Definitely ask for him!

Henry S.

9/20/2015

We really appreciate Drainhelp, and them helping us out with our plumbing problem on a Sunday.

Awesome job!

Erik K.

3/15/2017

Ali and his team were onsite within two hours of calling. Pretty darn good considering he was finishing a job in Oceanside and I was in Kearny Mesa. He came out to unclog drains and had the problem analyzed and solved within 30 minutes. His team is fast, professional, courteous, and overall fantastic. I would use DrainHelp.com again in a heartbeat. Thank you to Ali for keeping our business running!

Jessica S.

12/12/2016 12:00:00 SA

Woke up to a clogged sink and needed a quick fix, as we were hosting a party later in the evening. Did a quick search and found DrainHelp. I went ahead and gave them a call because they were very highly reviewed. I was not disappointed. Within the hour someone was at my place and the clog was fixed in no time! The price was even less expensive than I expected! I plan on using DrainHelp for all future plumbing issues. Thanks DrainHelp!!!

fernando m.

10/21/2016

Quick, friendly, and on point. Frankco came over right on time and had the clogged kitchen drain done quickly plus his cleanliness was great. I like the fact they take credit atm card. Another thing that I like is that he called me when he was at the door so that was also a big plus since I was not home at that very moment. The guy got skills and he also recommended to me how to keep the pipes clean. A-plus-plus on his quality service

Kelly F.

1/20/2017

Ali is awesome! Not only did he fix our problem, he let us know the cause of it and how to make sure that it doesn't happen again. Will I use him again. . . hell yes!

Alicia C.

03/02/2015 12:00:00 SA

I found drain help and read the reviews I was very pleased because the three plumbers I called prior didn't even answer the phone.
Ali was able to come out within three hours of calling and help fix my main drain by jetting it out and even gave a one year warranty in the case that it would back up again. I am so thankful for their service. They were so very helpful and professional. I will gladly use them again!

Tracy C.

2/26/2017

They did an excellent job fixing another plumber's mistake, and as a bonus came on short notice on Sunday. Reasonable prices as well. Friendly customer service and professional - worth five stars!

Vanessa B.

4/29/2016

I waited awhile to write this one as I didn't want to write it hot-headed. We moved into a new home and noticed that some of the outside drains weren't draining as fast as they should so we decided to get them flushed out. We got a couple of quotes for hydrojetting and DrainHelp's was actually the most expensive at $650 for two drains, BUT it came with a guarantee.

The front drain runs a mere 15ish feet into a flower bed and was cleared within minutes. The drain at the back of our house was quite a different story. We were unable to clear it as we discovered when the hydrojetting began that there was a break in the pipe somewhere that was causing water to seep into the surrounding concrete and through a retaining wall. In other words, total disaster for that retaining wall's future and strength. Now, at this point DrainHelp walked away unable to clear the pipe, but offered to come back and do a camera inspection at a discount (I think it was at a discount, but it could have been for free. Waiting for level-headed reviewing has made this point fuzzy). We knew that no matter what the pipe had to be repaired, and this pipe was under concrete, so we had to just begin breaking up the concrete until we found the pipe break. I want you to imagine how stressful this process would be - not knowing how much this project is going to cost - especially after having JUST bought the place.

During this process, we reached a point where we could either try again to clear the remaining pipe, or we could just cap off its old direction and reroute it. So we asked DrainHelp to come out and do the camera inspection. The man who came out made negative and judgmental comments multiple times about our decision to move forward with construction without calling him. I finally asked him to stop as he was adding to my stress, and to just perform the job we asked him to come do. And despite his big talk about how we should've called him first, he wasn't able to perform the camera inspection for more than a few inches of pipe as there was a T in the remaining pipe. So, in the end they could not clear that pipe as guaranteed.

I contacted them about a partial refund given that they only ended up clearing a mere 15ish feet of pipe. They gave me a measly $125 refund. So essentially they charged us $525 dollars to clear a few feet of pipe and inspect a few inches of another. Complete and utter rip off and failure to adhere to their guarantee. Still considering taking them to small claims court.

Update: In response to DrainHelp's response. 1) My review consistently stated that we were charged $650. Which we were. We did indeed buy a Yelp deal, but DH seems to inappropriately suggest that the value of the Yelp deal should for some reason not be considered. This leads me to wonder whether they charged more than they would have without the Yelp deal. 2) As I stated, they sure did come back a second time. Remember - they promise a guarantee! They ran a camera through mere inches of the line, they DID NOT attempt to clear the drain again, and they UNSUCCESSFULLY tried to perform a line location (which is just a fancy way of saying he walked around the front of the property trying to find the pipe). To suggest that this was somehow above and beyond is to ignore the fact that they offer a guarantee that the drain will be cleared. 3) I have no idea what DH is trying to suggest in saying that we wanted them to clear the part that was able to be cleared. We had no idea the pipe was broken before they attempted to clear it. Clearing the line means clearing the entire line. To suggest otherwise is illogical and absurd. 4) I will almost certainly file a small claims matter given DH's ridiculous response to my review, their failure to honor their guarantee, and their failure to refund to me what I believed was a more than reasonable amount. DH is more than aware of the amount I previously requested, and could certainly provide that additional refund if they would like to avoid explaining what their so-called guarantee actually means in front of a judicial officer.

Ian F.

12/08/2016 12:00:00 SA

Called about a leaky water pipe under the kitchen sink. They set a time for the service within 2 hours. Ali showed up during his 2 hour window and quickly diagnosed the issue as a fitting that had been incorrectly installed. An hour and $300 later the leak was fixed with a lifetime warranty on the labor.

Cynthia P.

4/29/2015

It started off with my kitchen sink getting clogged over time and never did anything about until finally I ended up needing to call someone. Drain help sent someone over right away... fixed the problem but because my house is so old and haven't had any repairs in forever, I had to call them again (Thank goodness for warranty). Ali suggested jetting the pipes and I trusted him since this is his profession... so the job was done and I haven't had any problems. He is now my go to guy for any plumbing needs and he's actually doing another job on my house for my bathroom draining...

Thank you Ali for all the help and advice and being available at my convenience!! Best customer service from any plumbing company that I have dealt with.

David G.

1/13/2018

Great job by Ali! Water backing up almost a foot deep in patio area, Ali use the hydro jet system and with in half hour opened up the drains. I highly suggest getting your drains cleared often, also use RootX to kill small roots in drains. Thank you Ali

Laura P.

4/25/2015

Great service! The first time I restaurant needed the service was at Saturday late night, Ali, got to my place and fixed really fast, today I needed again, I still have the guaranty, he showed up really fast and the problem was solved really fast again!
Strongly recommend !

Kinn W.

12/16/2016

We had a flooding issue where the drains were not working for our complex. Ali was here within an hour of contacting the company. He was able to fix the issue within 2 hours which included cleaning and pumping all the drains and removing all the excess water/flooding from the entrances. It cost approximately $2900 but the issue has been fixed. Great and fast response to our issue. Thank you Ali!

Janet S.

05/01/2018 12:00:00 SA

I don't like posting negative reviews but they left me no choice. In oct of 2017 we called them to clean out our mainline. They told us the clean out was too far so they had to hydrojet it. $675 with a three year warranty. (later, I read the reviews and almost every clean out needed to be Hydro jetted). Jan 2018 we had the same problem and they came out and fixed it on warranty but said we had 2 problems and would cost us 7,200 to fix. We asked for a written estimate, but never received one. We called a different plumber had it fixed for about half that amount. I fast-forward to Late April. Our tenants called us again with the stuffed up toilet. We found them in the evening and they said they would be out between eight and 10 the following day, great. Well at 3 o'clock we had got a text from our tenant that they had not yet arrived or called. I called them, they said they were busy on an emergency but could be there in 90 minutes. They did come. It was not the main line so it wasn't a warranty issue. It was just the bathroom drain. They wanted to charge me $280. I said no. He got very angry and said he drove all the way from near the border so not to ever call again on my warranty on the mainline. He also said I fixed the other issue with a handyman. I told him no he is a licensed plumber.
He was very rude.
By the way, we had the drain fixed and the garbage disposal fixed for under 100.00 total and it took approx. 10 minutes.
The only reason I gave them 2 stars is for the prompt service the first 2 times.

Michael O.

04/09/2017 12:00:00 SA

Ali Tuncbilek was able to show up on a Sunday with short notice and get both my showers unclogged. Very fast and friendly service. I'm the tenant of the house but I walked around as he talked to the property owner and he offered multiple options and prices to solve the problem.

Brandon G.

7/23/2015

Quick clean and professional! Called in with a plumbing issue had technician Ali out to my house within a couple hours quickly identify the problem and fixed it.

Very reasonably priced I was very satisfied they didn't Over charge.

Josh G.

01/07/2017 12:00:00 SA

Just moved into a new house and found out I had a clogged shower and toilet. Ugh the worst! I Yelped a few places in the area and based on the reviews I called this place first. Got a call back rather quickly and was told he could come out the same day. Franco showed up around 7pm, I was told they provide 24hr service and no additional charges are added for late hours which I know some companies charge premiums for that. Such a perk! Franco was friendly, and upfront about the issues, costs, etc... he was professional and I felt the price was fair. He was in and out in about an hour and so far so good with the work he did, no clogs! If such an issue arises again I will call this company.

K H.

9/25/2016

My sink drain was backing up, and I needed some quick help on a Saturday afternoon. DrainHelp's response on Yelp was exceptionally fast. Within an hour, Ali was here to help. He pressure cleared the line and ran a camera down to investigate any problems when some rocks and dirt came out along with food blockage. Everything seems to be draining just fine, and Ali gave us an 18 month warranty on his work if we have any problems. Great service! Thank you, Ali.

Sezgin S.

11/24/2015

Prompt, friendly and professional! I called Drain Help last week because of a problem at 11 pm at night and they came to fix the problem on time, they did not push it to the next day which was awesome. The person on the phone was very nice and she was listening the problem very carefully.I can definitely recommend these guys.
Gentleman came to fix the problem was very professional, detail oriented and he knew what he was doing. Explained to me everything to make me feel comfortable about what the was doing. Thanks for your work again!

G G.

06/04/2016 12:00:00 SA

Top quality service! Appropriate pricing. Appreciated the photos. Appreciated their strong customer service. Quickly and efficiently got there job done well. Very friendly and respectful.

Maura W.

6/13/2017

Ali was very communicative and explained everything so I could understand clearly....he cleaned out all the sludge that was in the plumbing lines clogging our drains/showers. He was fast, efficient, extremely knowledgeable and I would certainly call him again. Thank you Ali!

Kevin K.

10/22/2019

I called this business because they had a lot of positive reviews. Please don't be fooled. I should have been more aware when I called and there was no answer then the phone just transferred me right to a so-called plumber. I told him the issue (lint screen went down the drain and stuck in the P-Trap) was at my sons and that I was sick so I couldn't go over there and he said no problem 185.00. I thought this was extremely high for what I thought should be a 10 min job. But I was stuck. He went cut the wall and removed the whole P trap assy, put it back then ran water down the drain. He got water all over the garage. Then left. He didn't hook the washer back up and or clean anything up. I called him and said you didn't even hook the washer back and he said oh I forgot. I had to go back over there today to finish the job. I tried calling customer service but kept getting plumbers who said you got what you paid for. Well never again.

Todd R.

2/17/2017

Ali and his crew were at my place installing new storm drains when we had a sewage backup. Sewage was flooding my place and running out of the pipes in the parking garage. Without asking any questions Ali went right to work jetting out the lines and repaired the leak with in an hour. That's not all, he also contacted a restoration company and had them on site in no time. The mess was cleaned up and repairs were being done faster than I could have ever done. Thank you so much Ali!! I will highly recommend your service to anybody that asks, even if they don't.

Ed M.

2/13/2017

I had a kitchen drain that just wouldnt open up, and was affecting toilets and other plumbing in the house. After trying for a few hours with a snake and ideas from the Internet I gave up and went to Yelp to find a professional. Glad I did - within a few hours Ali was on site, explained why we should jet it instead of snaking it, and got right to work. Gallons of black gunk came out, but Ali kept going until the sink flowed and the toilets flushed. I didnt do a lot of price checking, but the price seemed fair especially with a one year guarantee.

Chris C.

12/02/2016 12:00:00 SA

Ali came out last Saturday on an emergency call. Jetted out our drain system, reset our toilet. Problem was, toilet was not level. Called back, Franco came, reset toilet again, leveled it, caulked it...good to go. Well done

Amanda H.

9/18/2016

Franco was great, polite, very efficient, expedient, and calming. He said, just relax, while I take care of this. Thank you for a quick resolution to a Sunday morning toilet clog.

Mona N.

07/07/2016 12:00:00 SA

Ali's crew just finished a major job at our house and they did a fantastic job! Ali initially came to evaluate the problem, scope the pipe with a camera and give an estimate. He charged much less than 2 previous estimates from other companies. He assured us the work would be completed in 2 days and he kept his word. The cast iron pipe had collapsed from roots and sewage had backed up in our tub. It was a big, messy job.

Freddy and other crew members worked throughout the day to dig up all the pipe in our back yard and under the house. They replaced the old pipe, filled in the hole and cleaned up so everything was actually in nicer shape than when they started. Anytime we asked them questions they graciously took whatever time needed to answer us and made sure we were completely satisfied before continuing. It was 2 days of heat, yet I never once heard them complain or take long breaks. They worked hard and the end result was really great! Everything fixed perfectly!

I would highly recommend this company for any drain or plumbing needs. I'm so relieved we chose them. Their work was professional and competent, their customer service was excellent and they did everything they promised on time. I'm telling my family & friends about them and we'll use them from now on for any plumbing issues. I really want to thank Ali, Freddy and all the crew for a job well done!!!

Jake P.

11/21/2018

I'm super happy with drainhelp.com and would recommend them to anyone in San Diego. The owner, Ali, came out to my house on a Sunday on very short notice. Another company had given what appeared to me to be a half hearted attempt at snaking my kitchen sink and then quickly upsold me on hydro-jetting at nearly $1000. Drainhelp.com quoted me much less than half that. Ali explained everything thoroughly. I like to ask a lot of questions about services that I'm paying for and don't appreciate vague, salesy answers. I was given detailed answers that helped me to understand why my pipes were so clogged and how hydrojetting was going to fix the problem. Essentially, old rusty iron pipes mixed with grease and food particles had created a gross black sludge that was coating and clogging everything. Ali used an air vent on my roof to force high pressure water through my entire drain system. Initially some gross black stuff started to burble up into my sink but then it began to drain properly. Ali gave me tips on how to keep my lines clean in the future.

Kym O.

09/05/2016 12:00:00 SA

I have to give this organization a five star. I had an emergency yesterday and they were the only company that was not going to charge me for a holiday fee. They were also the quickest to respond to my phone call and had the quickest response to my emergency. All of my drains are clogged and water and debris were coming up everywhere. I was fortunate enough to have Ali come and not only was he experienced he was a Class Act and took time to explain everything to me. Since it wasn't my home he's made arrangements to meet with the owner so that he can explain to him as well. I'm a plumbers daughter and know quite a bit about pipes and Plumbing but was unable to fix it myself but with the knowledge that I have I knew right away he was on the up-and-up, honest, and cared about the customer. I would recommend this company tenfold to anybody that has a drain or plumbing problem and I only hope that he is the one that comes to help you the man is awesome. Thanks so much Ali for making this disaster run smooth.

YOU ROCK!!!

Aaron B.

7/29/2016

Amazing job! My bathroom sink was clogged up. I called drainhelp.com and within 2 hours, Ali and his team showed up. He assessed the situation and come to find out, one of the cast iron pipes was cracked. He cut out the pipe and the amount of gunk that was in there was unbelievable! 66 years worth of rust, hair, grease...you name it. He had one of his other workers, Alex and his father, come in and replace all the piping and his other worker, Josh, come over to fix the piping under the sink. Every one of them was thorough, considerate, attentive, and addressed all my concerns. I couldn't have asked for a more professional team. Highly recommend them for any of your plumbing needs!

Mesjoe T.

3/27/2018

Called 2 weeks ago for a clogged 3 storm drain from the side yard to the street. Asked what the show up cost was- no show up cost, we will give you an estimate once we see the situation.
Pulled up towing what looked like a New Hydro Jetting trailer that could barley make it up our steep drive way. Looked like a lot of new overhead. Ali informed me they were going to Hydro Jet the 50' foot line, even though I knew that the problems were roots up top 3' from the basin,at the side yard and stated so.
Prognosis- roots had invaded and blocked the 3 corrugated line and the cutter blade would more that likely tear up the line. Understood. Solution would be to saw cut across 30' of driveway and replace basin box, ABS pipe. Estimate $5k. Advised I would have to think it over and talk to my chief financial officer (my wife).Q. How much to I owe you for today?-A.$500.00.Uh? Usually $640.00 for Hydro treatment, but since it did not clear, $500.00.Asked why I wasn't given an estimate BEFORE Hydro Jetting. Refundable if I go with the Full Monty of $5k. Paid under direst. I called back to complain, informed after rains would contact and try using the cutter blade as temp solution. no call. Ended up having the Full Monty done by someone else for $2500.00.

Tony R.

7/27/2020

When I had problems with my sewer line, I called Ali and Franco. Whenever I called Ali, he responded right away. I had to replace a section of my sewer pipe from under my neighbor's house to the city connection!! Franco and his guys were there every day for a week, digging in my neighbor's yard and underneath their home in the tiny crawl space!!! They completed the job as scheduled, with minimum interruption to my neighbor, who was kind enough to allow us to do the work right away. Everything has worked perfect since the work. This was a very difficult job to do, and Franco pulled it off!! Ali was great to work with, and very understanding of my problem. I received 5 quotes from different companies, and the other's wanted to charge me from $19,000 to $27,000!!!! When Ali came in with a better price, I was totally confused, but he explained to me why the difference in pricing, and I believed him. I am glad I did. He answered all my questions, and explained everything he would do. Ali gave me the best price, and came through for me under a difficult situation. Thank you Ali and Franco!!!!!

Jeannee H.

07/08/2016 12:00:00 SA

Fantastic service! Long story short, it was a Saturday morning toilet clog in our new house that turned out to be a root problem from the old tree in our new front yard. They were fast and very knowledgeable. Will for sure use them in the future.

Sammy T.

3/20/2016

Ali was awesome. He showed up in 45mins on a Sunday. He explained everything at the beginning of the job and gave me the different price options. A true professional.

Sally S.

01/05/2019 12:00:00 SA

Ali came on a Saturday and did a very fast job. He immediately figures out the problem, and got to work right away. Very professional and fast. Now I have functioning toilets again. Thank you.

Jean P.

02/08/2018 12:00:00 SA

Don't make my mistake: Even if you have a bad backup (which I did), take a deep breath and spend a few minutes making calls and getting quotes. I flipped out, booked the first emergency plumber I called without asking about cost, and was charged $650 for less than an hour's labor to unclog a main line with easy access. You can get the same or better service for a couple of hundred dollars less, at least. I made the calls afterwards. That's on me. Lesson learned! I did not feel as though the company wanted to help me get to the bottom of, and solve, my drain problem.

Stephanie L.

8/15/2016

Had a major issue Friday where I couldn't use any water in the house, needless to say I was stressing! The technician Ali came out within a few hours and cleared the drains for a reasonable price. He even provided a 30 day warranty! Great experience with Ali and this company.

Jill B.

08/06/2016 12:00:00 SA

Arrived EARLY! Took care of my stopped up drain in less than 15 minutes, even cleaned my sink and gave me a tutorial about what not to toss down the garbage disposal.

Dusan C.

07/02/2019 12:00:00 SA

Great service, quick professional and personal. I would recommend Ali to anyone with sewer problems. Thank you again for great service.

Ash T.

03/02/2017 12:00:00 SA

Ali was great! He came over so fast and was very professional. He had great tools to help us confirm our problems. I would recommend them to anyone! Great great service.

Basil S.

11/03/2016 12:00:00 SA

Our HOA association had ablocked drain going from the fourplex to the city sewer. Ali came out, diagnosed and repaired the problem. He also discovered the cause. Because it was a City responsibility he contacted the city and started the claim process for the city to repair the issue. All of this was set up before Ali had even finished packing his equipment. Thanks Ali, great job.

Nick F.

10/29/2018

We had a clog in our bathroom sink. Ali showed up fast, was very professional, and got the job done quickly.

Maricor Y.

11/26/2015

Had to call drain help today, had some plumbing/sewer issues with our rental house, they responded and went to the house right away. Ali the technician was very on it and fixed the problem, was very honest on what was going on, very happy with their service and we will use them again in the future. Thank you Ali!!!

Susan O.

10/27/2016

Another great experience from this company. Frankco Lorenzo was right on time.Worked quickly and efficiently. And was exceptionally nice to deal with!!

Kelly M.

01/09/2016 12:00:00 SA

Drainhelp came out fairly quickly to hydro jet our sewer line. With all the storms everyone was busy, but they managed to come out same day and jet it within 30 minutes. Very helpful and reasonable prices too.

Sharon M.

02/09/2017 12:00:00 SA

Ali did a great job cleaning our clogged outside deck drains. He was punctual, explained things well and the price was fair. Our drains are flowing great now.

Thanks to Ali and drain help.

Gigi G.

6/19/2016

Thank goodness for these guys!! They picked up the phone on a Sunday at 10 p.m on Father's day! Arrived within an hour, gave me a flat quote a head of time so I knew exactly what I may be spending, and did a clean (no mess), quick and efficient job. Impressive. They definitely have the big tools to get the job done! Thanks Ali!!

V P.

2/25/2016

I had a case of a major tree root infestation.
My patio drain was struggling in the minor rains but during the latest big storm it got totally clogged.

Searched yelp for a company with multiple (more than 50) positive reviews and decided to call drainhelp.

They immediately dispatched a technician named Ali, to take look.
He's quickly assessed the situation and presented me with a couple of solutions.
He told me that the hydrojet could clear the clogged line but since there're such intense root growth in the area coming from a number of trees planted just above the line, chances are that the pipe has already been damaged.

He gave me several options e.g. installing a new go-around line which is pricey but would be a permanent solution and ultimately cheaper in the long run.
I took his advice.
His crew has arrived the next day and finished all the work within that same day.
Then Ali came the next day with a powerful nearly brand new hydrojet machine, inspected and tested the newely installed line then hydrojetted all remaining pipes and was able to break through the root infested sections.
And as Ali has suspected, the clogged pipe did develop cracks which was evident by the fountains of pressurized water appearing on the surface just above the cracks.

The bottom line:

The company has provided a very quick response then nearly immediate service.
The top technician, Ali, is a real pro and a friendly guy.
The company stands by its product - it provides life-time warranties for new installations!!!

A note regarding the service area:
Alpine locations are not in the service area thus there's a $85 service fee for someone to come in for an estimate.
I think the company would earn more business in this area if not for the fee.

Dan D.

6/16/2016

Franko really helped me out! He searched far and wide for a shower cartridge and really went above and beyond! He even came back to fix backed up water pressure as a favor to guarantee his work. Overall very pleased with the work!

Nadine B.

4/14/2016

From start to finish this was a very professional experience. Put in a call and got someone within the hour. What I appreciate is the communication. The call service let us know when the technician would be arriving and they were on point with it. Ali Tuncbilek came up and explained the entire procedure and educated us as he was going along. He was in and out in half hour! He also gave us a 3 month warranty! Had such a good experience and would definitely recommend and re use their company!

Carolyn I.

01/11/2017 12:00:00 SA

Frankco Lorenzo SAVED our kitchen, our drain, our garbage disposal and our sanity! He quickly solved a clog in our drain pipes that had us baffled for over four days (including the purchase & installation of a new garbage disposal ourselves, snaking it ourselves, trying to drain it ourselves and wondering why, why, why was it still not draining?!!!). We were about lose our minds. Called DrainHelp.com. Fixed in one hour. Done! And the technician was stellar! Frankco was courteous, professional and quick. This is the best plumber in San Diego in our opinion!

Royce N.

10/16/2015

Thanks Ali for coming and picking up the old pipes

Larry O.

8/28/2017

They responded to warranty work immediately.
They gave me a fair price for additional work.

Jeff M.

04/01/2016 12:00:00 SA

We had a pretty nasty drain clog and needed to get it cleared up immediately. I called Ali and he came within an hour and got it cleared in an hour! It was amazing. He was to the point and very affordable and he even ended up being cheaper than other places that weren't able to come out right away!

Lynn M.

11/02/2015 12:00:00 SA

I used the Live Chat help, the representative was fast and helpful. They had a technician out 30 minutes after the conversation ended. Ali showed up at our home promptly. He was very polite, friendly and made me feel very comfortable. He got the job done in 10 minutes. I have 4 dogs so our house can be a bit chaotic but he kept calm and provided amazing customer service. Should I have any plumbing issues I will be sure to request him in the future. Thank you Ali!

Edward B.

6/27/2016

We have used them before with good results too. They have always been able to come the same day & arrive on time. This time Ali first did a Cable Cleanout for a stopped toilet line but it did not work. So they had to go onto the roof & use hydrojetting (around $585) which did work. They did NOT CHARGE for the unsuccessful Cable Cleanout which I understand would have been $285. The whole job with replacing the broken water shut off valve, new wax ring and toilet removal & reset was $870. We previously used another company that was a bit cheaper, but they were not very smart and left an unnecessary flood from the bathroom & into the hall + an awful mess. At Drain Help Ali this time, and all the other plumbers know what they are doing, think ahead, don't make floods and do a great clean up when they are done.

Dawn C.

12/26/2018

Excellent service, available to come out and fix my drain on Christmas. He knew what the problem was and fixed the sewer fast. He was nice, knowledgeable and efficient with his work. He was not messy like other plumbers can be. Fair price and great warranty.

JOHN R.

11/05/2015 12:00:00 SA

We are a local winery and tasting room and in the middle of our day with an establishment full of clients our plumbing needed help. This company responded quickly, arrived on scene in under 30 minutes, professionally entered the rear of the establishment, rapidly and most importantly quietly solved the problem with no intrusion to our clients! I don't think the clients knew the plumbers were there. In addition to their speed and professionalism, they were quite reasonable and fair in the pricing, a plus to all business owners.

Gina R.

2/20/2016

Customer service who answered my call was very pleasant & calm, even when I was all stressing because of my clogged tub. The plumber, Jose was very upfront on how much I'm going to pay, the service he's going to do & a very-very nice man. I will recommend this company to my friends.

John W.

12/23/2016

Great service, very professional and prompt. Would recommend and use again. Thanks Ali

Amy P.

11/11/2015 12:00:00 SA

Efficient and productive service. Franko arrived on time and fixed our clogged sink quickly with no charge - we just had this service performed a few weeks ago and we were promised free service on the same issue for 2 years, which was honored. Happy with the result.

Ornella B.

3/23/2016

My parents had plumbing and water issues with our dishwasher and drain help came to the rescue the SAME day we called. Awesome job and highly recommended!! I am so impressed with what a great job they did and how quickly too. Call them for all your plumbing needs!!

L K.

08/10/2015 12:00:00 SA

DON'T WASTE YOUR TIME OR MONEY ON THESE FOOLS

UPDATE: THE OWNER ALI JUST CALLED ME CUSSING ME OUT CALLING ME A PIECE OF SHIT, BASTARD, FOR WRITING THIS REVIEW. I GAVE THEM PLENTY OF TIME PRIOR TO RESOLVE THIS ISSUE....

UPDATE 8/17/15 - THEY CONTINUE TO LIE AND DENY WRONGDOING AS I ALSO FILED A BBB COMPLAINT. ONCE AGAIN, I DONT WANT ANY OF YOU TO HAVE TO WASTE YOUR TIME OR GO THROUGH WHAT i AM SO I WILL CONTINUE TO UPDATE AS UPDATES OCCUR

FYI...USED TO BE CALLED California Drain Experts, Inc - yelp.com/biz/california-… BEWARE........... YOU CAN NOT RUN AWAY FROM CUSTOMERS YOU HAVE LIED, CHEATED, INTIMIDATED, RIPPED OFF AND UPSET

DrainHelp.com claimed to do septic inspections as I found them through online searching and saw their yelp rating was pretty good (I now think their Yelp ratings are all bogus based on the experience I had with them.)

I called them to do a thorough and accurate septic system inspection which I was told would cost $250 from the operator who I communicated with. I told her that would be fine as long as the inspection was thorough and accurate. This is where the whole thing goes downhill....when Ali arrives and is very aggressive in demeanor and I must admit, I was a bit intimidated by him (like he could snap at any minute.)

He proceeded to look around property for septic tank cover, could not find and it became apparent that he was not equipped to do the job. I mentioned we should not waste each others time but he assured me he will find and we will love him for the work he provided. He found a RV Septic Cover that he thought was going to be the septic cover, but anyone would have known that it was not the septic system for the home.

He messed around a bit more and said since I already owed them $, he would get his camera and stick thru the main sewer drain line and would push all the way down to the septic tank and leech line and that we would have pictures, video of the whole think and could definitely 100% tell the condition of the system. I reluctantly agreed as he was trying to be mr niceguy, but was still very aggressive and intimidating in body language. He said the charge would be $485, but promised that I would be able to see everything I needed and have pictures, he would put a report together and everything.

He stuck the camera in about 8 feet and started to point out a cracked sewer line, clogs/debris in the line and showed water, but he stopped because camera would not go any further. This is not what he promised, so I thought the charge would be less. We basically got NOTHING CLOSE TO A SEPTIC INSPECTION and I greatly wished I had never come across them in the first place.

I told him that was not worth $485, but he scared the heck out of me so I did pay via my DiscoverCard knowing I was going to have recourse on the charge.

I attempted to mediate with them on the charge and split the difference taking 50% of blame for having wrong company come out, but they would not agree. They have quite a few complaints on Yelp I now see and even more on the BBB in San Diego. Looks like we will have

DO NOT USE THEM. I am not some jerk trying to spread bad words, but THEY ARE NOT A TRUSTED ORGANIZATION

Chris P.

08/06/2016 12:00:00 SA

Alex was great! On time, friendly and knowledgeable. Quote was up front and spot on. Won't hesitate to use him again and to recommend him to friends and family!

Ed S.

11/21/2016

Called DrainHelp today around 10AM, left a message, they returned the call in 20 minutes and in little over an hour Ali was at my door. Gave me 2 options, I chose the more expensive one but it was the right choice as the drains were full of mud. A couple of hours later the drains were cleaned and Ali showed me the sewer vent which was covered in mud well below the ground. He dug it out and wrapped it in towels to keep it clean while my landscaper comes to fix it. Very professional, I am very pleased with DrainHelp!

Seth B.

12/11/2017 12:00:00 SA

The main plumbing drain exiting my house clogged up on a Sunday and none of the fixture could be used. Ali was the only company that answered the call and came to fix the problem same day! He used a camera to show my the issue prior to fixing anything. He suggesting use the water jet in lieu of a drain snake to prevent any damage to the pipe. Within an hour, everything was water jetted out, Ali showed me through the camera again that everything was cleared and put a chemical solution in the pipe to eliminate the issue. I would highly recommend Drain Help for any plumbing issue.

james S.

5/15/2016

These guys are good a their job. After I called DrainHelp they had someone at my house in 20 minutes and on a Sunday afternoon. Franko showed up and assessed the situation and determined he needed help. So he made a call to Ali, the owner, and he was at my house 20 minutes later. They worked well as a team and they were very professional. They wore protective clothing to not track anything into my home. I highly recommend these guys for any plumbing project you might have.

Sean E.

2/14/2016

the job was done ok. For the price paid I would have expected a better clean up. Maybe I expect too much but when you dig something up I expect it to look the same when done. This was not the case

Aaron T.

3/27/2016

Just purchased a home and there were some mixed problems: wonkey kitchen sink plumbing done by the previous owner, bathroom sewage line was rusted/rotted, the hot water wouldn't work in the bathroom and much more. These guys worked their tail off to get the job done and everything was fixed the way it was promised and stuck to the quoted price as promised. I know it's always a big chance trying someone new, but I'm glad I found drainhelp. Thanks guys, you are the best! A big shout out to Francko, that jack hammer didn't look easy! :)

A b V.

05/09/2016 12:00:00 SA

Drain help is an excellent service Ali was outstanding call them at 5 o'clock got here at seven give me a price quote was courteous nice would highly recommend using this company they stick to their word great price and great service great help as a people I will call from now on any probably it if I have any problem with my drain or plumbing issues

Brian A.

04/03/2019 12:00:00 SA

The worst. Their website states, We are the Drain Experts!. I think not. If the job requires more than shoving a high-powered hose down a drain, call an actual plumber. I had an emergency plumbing job due to cast iron pipe deterioration. They sent out a plumber to assess the situation. He gave me two options: 1. saw cut tile and concrete in two different spots in each unit of a duplex, dig out dirt contaminated by sewer, tunnel a new pipe, get rid of the dirt, new concrete, etc 2: dig around the outside of the unit, no tearing apart of the inside. I can't remember the reason the plumber gave me for recommending option 1 over 2, but I went with what he said because I am too trusting. Long story short, I had a real plumber assess the situation and he said option 2 was the only option. They sued me because I wouldn't pay their price. They spent more in attorney fees than what I offered for settlement in court, which they begrudgingly accepted. The look on the owner's face was priceless. Don't let them bully you when they threaten a mechanic's lien. Call an attorney first.

Elcim G.

11/02/2018 12:00:00 SA

I have been working with Drain Help for a while. I'm extremely happy with their service and quality of the work. My biggest issue with other plumbers that I worked in the past was that they never show up on time, or don't show up at all!! Ali shows up his appointments on time, even earlier sometimes. He identifies the actual problem with his expertise and he explains it very well with pictures and videos if I'm not physically there. I will continue use their service and recommend them to everyone who is looking for honest and reliable plumbing company.

Don L.

7/27/2015

Ali showed up very quickly and that was good. I was quoted a base price of $77 however, I knew that is a standard hook pricing and expected it to be more. What I did not expect was the bill for Ali and one assistant to be $485 for an hour of work. He did clear my drain by snaking the piping and going on the roof to power water through.
The job WAS accomplished but the charge WAS gouging. I was so shocked by the charge and am embarrassed that I did not protest but meekly wrote the check. I cannot understand how the other reviews speak to fair pricing, much less having this company deliver on the $77 advertising offer.
$485/hr!!
I'm clearly in the wrong business.

Christine G.

10/24/2016

Jose from Drainhelp.com first came out on 9/9/16 because the plumbing in our entire house was completely blocked. He hydro jetted the lines and cleared the blockage. Drainhelp gave us a 3 month warranty on their service. A month and a half later we had the same problem. This time Ali came to hydro jet once again. No charge! Not only did they honor their warranty but Ali checked all the pipes under the house, found a huge crack in our pipe, took pictures of the crack, and gave a detailed plan of how they can replace the pipe and add a clean out too. We have been very impressed with how responsive and professional both plumbers have been.

S.M. S.

10/23/2016

Both sides of my kitchen sink backed up at midnight on a Saturday night. I called Drain Help on Sunday morning and they had Ali here by 1PM. He was polite, professional, and had everything draining again by 1:30. Great service and fair price. Would definitely use again.

Richard S.

10/17/2015

They successfully unclogged our kitchen sink. It was a tough job and he worked well past 7 on a Saturday to get the job done. It seems that there was a stubborn clog far into the drainage system. A bit of cutting and snaking took care of it! See, our sinks at Atlas condos in Hillcrest had a welded on P trap and no cleanout, so I opted to have the P trap cut at one end to allow better access for snaking, etc. Highly recommend Ali for solving your tough plumbing problems!

J F.

10/21/2018

After trying for weeks to deal with a clogged bathtub drain on our own, we finally called Drainhelp. Ali had the problem resolved within 20 minutes. We should've just called him sooner!

Lan F.

10/21/2018

Efficient, communicative, friendly, and above all effective. I appreciated that they were upfront about their costs, even listing them on the website, and clear about the needs for my bathtub unclogging job. Got it done quickly!

R B.

10/16/2016

Francko was great. Prompt service on a Sunday night. Augered a clogged toilet and was on his way. $150 was reasonable.

Kirsten S.

10/11/2018 12:00:00 SA

Ali was able to come by with as little notice as 1/2 hour. In no time he had my drains opened up. He was fast, efficient, friendly and professional, and we'd be happy to call him again if needed!

Channa G.

12/08/2015 12:00:00 SA

Our drain system has been acting up for a few days now. I found drain help on Yelp previously. I called and scheduled an apt for the same day with Ali because he helped us last time and was awesome. Ali showed up early. We told him what the plumbing has been doing. He knew exactly what was wrong, explained to us our options and what needed to be done. Got the job done quick. He was very professional. Will definitely be calling him again if we have any future problems.

Jen M.

6/17/2016

My kitchen sink was backed up and prevented my washing machine from draining. Called them and they told me they'd send someone to assess the problem and provide a free quote within 90 minutes. An hour later, Frankco called and said he was on the way. I really appreciated the heads-up. He arrived and quoted a flat rate for the service. He was friendly, communicative, and solved the problem. Frankco also cleaned up any water, put things back under the sink, and offered to help me slide the washer back into its spot. All in all, it was a good experience.

Julia J.

6/13/2016

Woke up to find that our toilet wasn't draining properly. Of course, we needed to get this fixed right away. We called and DrainHelp sent out a plumber within the hour. Frankco (our plumber) was very friendly and helpful. He did a few inspections and fixed the problem quickly. He also gave us a good deal based on the Yelp discount being offered at the time. Very happy with DrainHelp and will call them for all of our future plumbing needs.

Peter S.

12/09/2015 12:00:00 SA

Great work! You don't really appreciate indoor plumbing until you don't have it. The plumber was very honest and upfront and worked really hard to get the job done quickly. I'm very happy with the final product and and will only use them when I have a plumbing problem.

Kim L.

9/24/2016

Franco was the service tech who came to our house. He was very professional and efficient. A great guy!! My only issue with DrainHelp is I think their prices are on the high side. I was charged $425 for 1 hour's work.

Chilsie F.

9/24/2016

Ali did an amazing job. He knew exactly what he was doing, and worked quickly and efficiently! Thanks so much Drain Help!

Tamika W.

2/19/2019

Ali is awesome! I called Drainhelp.com to fix our overflowing toilet. I called before 6 am and Ali arrived within 45 minutes! Ali diagnosed the issue and gave me his professional opinion/solution to my fixed my problem. He is very professional, knowledgeable, and easy on the wallet!!! Thank you Ali/Drainhelp.com!!!!!

Farshid M.

12/02/2015 12:00:00 SA

DrainHelp are lifesavers!! Whether it would be over the phone or during the visit, each person we talked to delivered A+ service. So thankful for Franko and his efforts. He was extremely helpful, willing to find solutions, hunting down warranties for parts, and updating me frequently on the status of the repairs. I couldn't have asked for a better experience and more helpful and understanding people.

Flo S.

06/11/2015 12:00:00 SA

Problem: Backed up kitchen sink, leak behind the drywall (my son could see the water stain). This sink has backed up once or twice a year since we bought the house is 2008. My son has used electrical snakes to clear the drain in the past. We rent rooms and renters, in general, don't understand plumbing. I messaged DrainHelp and requested an estimate to 1) fix the leak, whatever it was coming from, 2) unclog the line and 3) run a camera through to see what might be damaged in the line to the street that was causing the clogging.

The guy who came out gave us an estimate of $1,285 to fix the interior leak, install a cleanout that would require breaking through the exterior wall/stucco/wood siding and cleaning out the line. He had no idea what was causing the leak because he did not ask my son to remove the drywall. The estimate did NOT include repair to the drywall or the house exterior. He also noted it would be another $1,715 if the line needed replacing. Since I have renovated four houses, I know that installing a cleanout does not cure drain problems if the sewer line is damaged. It just makes it easier for the plumber to clean the line. It appeared to me this guy was more interested in selling us a high profit job (or jobs) than actually solving the problem.

My son removed the drywall, found a cracked ABS pipe was causing the leak. We got another plumber who replaced the pipe and cleaned out the line from the exhaust pipe on the roof. $260. He suggested we put a strainer on the sink openings to prevent stuff from being put down. He will definitely get my business in the future and I will definitely ensure others know how DrainHelp helps the customer.

Joann S.

5/14/2016

Just finished flushing my drain. They were going to be late and I was notified. I told them I needed to leave but would let them know when I returned. I called and they were here within 10 minutes. Job took about 1 hour, did a jet flush. They even took the time to instruct me so maybe we would avoid future problems.
Good job DrainHelp and thank you Ali!

Claudia V.

5/14/2016

Darin help will take care of all your plumbing needs! Thank you Freddy and drain help

Jenya B.

11/04/2015 12:00:00 SA

Ali came on time, did his job quickly and professionally. He gave us 1 year warranty on the work he has done. I would highly recommend him.

Don B.

05/11/2017 12:00:00 SA

BAIT & SWITCH, advertised at $77 for camera & snake one drain. They come out and say the don't need to run the snake or the camera, they know whats wrong without either, and now you need to pay $385 for jetting the drain. Cant be trusted. Their guy was their for less than a few minutes, if they cant make big $$$ they're not interested.

Erik P.

12/24/2015

I never thought that I would write a review for a plumbing company, but the service was so good, the pricing was so much lower than everyone else that I called, and they were so nice and fast, that I felt that they deserved a good review. If you have any plumbing issues call them and you will not be disappointed.

Jocelyn A.

11/24/2015

My bathroom sink was clogged and so I googled clean drain. DrainHelp.com popped up in my search and after reading about their company, a live chat representative set up an an appointment immediately that day. Franko L. arrived during the time frame, explained the process, and unclogged my sink quickly. He was honest, polite, and professional. DrainHelp.com's price to clean drains is competitive and I will definitely use them again for my plumbing needs.

Noriko C.

08/03/2016 12:00:00 SA

Ali was super helpful. Our disposal stopped working and he fixed it within minutes! We didn't even have to replace it. I had a window of 10am-12pm and he was here at 10:15 so didn't have to wait long at all. Thanks for great service!

Rob M.

7/27/2016

Ali was awesome. Super professional, quick and worked very clean. The clog was stubborn but he got it flowing. Thanks!

Michael M.

12/22/2018

Ali came out and gave me the options and what it was going to cost. He was able to clear the drain in minutes. Quick, friendly and very professional. Thanks again Ali.

Stephanie P.

7/25/2016

Thanks for coming so quick on short notice! Ali is friendly, knowledgeable and honest. He got us back up and running in no time. He was thorough in his explanation of problems and solution options. Thanks for all the help!

Jenny C.

12/01/2015 12:00:00 SA

What great service! We called him (Don) up per a friend's recommendation - he came within the hour and fixed our plumbing problem. He was very nice, professional and prompt. He even gave a lifetime warranty for his job! We would definitely call him again if we need a plumber!

Elly M.

3/25/2016

My kitchen sink wouldn't drain last weekend, despite my best efforts with Draino. I called DrainHelp.com on a Saturday afternoon and they promised to be at my home in a hour. Less than 45 minutes later, Franco called to let me know he arrived and was ready to help.

Franco took a look at the sink and tried to clear the drain without snaking or jetting the pipes - which was awesome. He wanted to make sure I got the right service, not just the most expensive service and didn't try to up-sell me on something just because. I really appreciate that. Unfortunately it didn't work, so he had to snake the pipes.

He snaked the pipes and cleared the drain quickly. The area under my sink was soaked because of the drain and Franco not only helped me get everything out of there, he helped me clean up the area after the pipe was clear.

After everything was done, Franco walked me through what he had done, what to expect and made some recommendations about how to move forward. I was incredibly impressed.

I will definitely be using DrainHelp.com again - hopefully not too soon - and recommend them to anyone needing drain service in the San Diego region!

Mary K.

11/23/2015

Great Service! I had an emergency on a Saturday night and Ali came out and helped me! He was professional and tried tackling the situation at hand. Came back the next morning to follow up. Also put a toilet in for me. I would absolutely recommend them to family or friends! Thanks Ali:)

Clare P.

3/17/2016

I am very please with the plumber Lorenzo he has fixed the leak in my sink and I finally don't have to keep calling a plumber every month for this issue. He was extremely professional, showed that he had the situation under control and didn't take very long to realise the problem. I am very satisfied and will recommend him to anyone that needs plumbing service!!! Excellent customer service as well!

Dexter M.

07/05/2016 12:00:00 SA

Needed an immediate pipe clean out for connections between the washer, dishwasher and kitchen sink plumbing. Emailed these guys and had a same day response and repair (all before noon). Ali and another gentleman came out, did the necessary repair and guaranteed the work through warranty. Also provided tips to keep things in order. Thanks for the quick and painless experience.

Zana P.

11/28/2016

Thank you Ali for a prompt service yesterday. Keep up your good work! Best

Sean C.

09/07/2015 12:00:00 SA

Had a blockage in my main line out to the street, called on Labor Day to get it snaked. Ali came out in less than an hour and gave me reasonable quotes on both snaking the pipe and giving it a high pressure wash out, both with a chemical rinse to control the roots which are the cause of the problem. He presented both options with their pros and cons and didn't pressure me to use the more expensive option. All in all a great experience for an emergency plumbing help.

Diana D.

12/22/2015

Ali and the crew at Drain Help were outstanding! We had same day service over the weekend. We had a bit of an emergency when our 5 1/2 year old decided to flush his underwear down the toilet! He offered a couple of different options with no pressure at all. We opted for the hydrojet and sewer line scope. Now our pipes are clean and we know they are in good shape as well! I would highly recommend them!

Lorraine W.

6/13/2016

I had a clogged drain that had to be cleared regularly. Freddy suggest a mini jet, and it sounded like the right way to go, instead of another snake job. Very happy with his service!!!