After four leaks in the past 12 months we knew it was time to re-pipe. The thought of replacing all of our copper plumbing made me extremely nervous about finding the right company to do the job, especially since I had some rather frustrating contractor experiences in the past. During the selection process we spoke at length with several local companies, and finally chose Dr. Piper based upon the knowledge and experience Radi (the owner) demonstrated, and all of the great reviews we had read about them. Radi could tell we were nervous about the job, but he was so patient with us, and took the time to thoroughly explain the process to ensure we would know what to expect. It was obvious he took great pride in his company's workmanship, as he even invited us to visit him at one of their job sites to view the quality of their work firsthand before making any commitments. As this is my home, I am a somewhat picky person, but let me tell you, I could not have been happier with our decision, THESE GUYS ARE GREAT!! We had a terrific experience with this company, and I was so relieved to see that everything we had read about Dr. Piper was true. Here are a few things that stood out to us:
Scheduling: Once we agreed upon a start date, we became their full-time commitment. The workers showed up on time every day, and went right to work. They were obviously experienced, as there was no doubt they knew what they were doing. Scheduling and timing of the tasks was very carefully managed, and they were very good at minimizing the time we would be without water, which was usually for just a few short durations. The job progressed quickly without delays, and they even offered to work over the weekend so they could finish sooner if that was okay with us.
Cost: We received bids from a few different companies. Dr. Piper wasn't the cheapest, but they quoted a fair and reasonable price, and were definitely in the range we were expecting. On top of that, we just had a very good feeling about Radi. The job was completed within budget, and there were no surprises at the end. The price quoted was the exact price we paid.
Quality: I have high standards, but am happy to report the finished work exceeded our expectations and was in all respects better than we envisioned. The workers were pleasant, cheerful and committed to doing the job right. They clearly gave their best efforts, and their attention to detail was exceptional. All the materials were brand new and of good quality, their solder joints were very clean and professional looking, and when it came time to put everything back together their drywall and texturing looked fantastic!! The best part is these were all long term workers, so Radi knew exactly the type of work quality they would produce, and of course he was right there on the job with them. It was a trustworthy, professional and smooth running operation.
All in all, we couldn't have asked for a better experience. Radi is a very likable person, with a great team. Don't hesitate to give him a call, and you can even tell him that Dean referred me, as I'm sure he'll remember me as that nervous (but satisfied) customer who asked all those questions. We are very pleased with the work Dr. Piper (Radi) did, and without reservation would choose them again for any future projects on our home.