Description
Dimond Plumbing & Heating Co. continues to deliver quality work at fair prices, offering value and integrity on every service call. Our Services Include: Water Heaters Plumbing Repair Furnace Repair Clogged Drains Plumber Plumbing Services
HISTORY
Established in 1910.
Dimond Plumbing & Heating Co. was founded in 1910 when many families and businesses were relocating to the east bay after the 1906 earthquake. Oakland's Dimond District was home and for many years Dimond Plumbing & Heating was located on the corner of MacArthur Blvd. and Coolidge Ave. Early in the century Dimond Plumbing & Heating did much of the plumbing for the Alameda County Building and The University of California - Berkeley. In addition to the commercial and industrial work Dimond Plumbing & Heating Co. continued to earn the reputation for quality and honesty with the residents of Oakland and the entire east bay community. Many of our current customer base are children and grand children of our first customers.
ABOUT BUSINESS OWNER
I began my plumbing career at the age of 17 digging ditches. Over the years I've covered a lot of ground in the plumbing industry and the one thing I've learned that I can say without qualification is that there's plenty I have to learn. With code changes, advancements in technology, the sheer variance in products and options - It's impossible to know it all.
The biggest thing I can offer a customer is a desire to do a good job at a fair price. That's what I challenge my son to do as well.
SERVICES
Heater Repair, Toilet Repair, Pipe Repair, Sink Repair, Water Heater Installation, Drain Cleaning, Water Heater Leak Repair, Bathtub & Shower Installation, Pipe Installation, Backflow Services, Garbage Disposal Installation, Gas Furnace Repair, Electric Water Heater Repair, Gas Water Heater Repair, Hot Water Recirculation Pump Repair, Sump Pump Repair, Tankless Water Heater Repair, Sewer Services, Emergency Services, Faucet Repair, Sink Installation, Toilet Installation, Bathtub & Shower Repair, Gas Line Services, Water Heater Repair, Faucet Installation, Water Filter Services, Drain Installation, Garbage Disposal Repair, Electric Water Heater Installation, Gas Water Heater Installation, Hot Water Recirculation Pump Installat…, Sump Pump Installation, Tankless Water Heater Installation, Virtual Consultations, Thermostat Repair, ,
Reviews
We always use this company as Michael is great!
We had a problem with our kitchen sink in Dec. Called Michael and he tried to advise us on what we could check to see if it would help. He also gave us the name of another plumber in our area that we might want to try. (This was because he was having some medical issues at the time and knew he would not be able to come out to our home to help us.)
When he was back to making home visits, he called us to see if we still needed his services. Although my husband had been able to get the cold water back on in the kitchen, the faucet was still leaking even though he had replaced parts inside.
Michael was able to come out the next week and repair the faucet for us. It's been working fine ever since.
Michael takes the time to assess the situation and give you all the options available to repair or replace whatever is needed to fix the situation. He takes the time to answer your questions so that you understand what he's saying. A great businessman. We will continue to use his services as long as he is in business.
Susan T.
07/12/2023 12:00:00 SA
I called. Reuben took the time to talk with me about what I might need to do and what my options were. An appointment was made. Alfonso - kind, informative, well-focused, determined, expert, and helpful - got everything done. He took the time to do things right and to solve a supply problem. I'll come back to this business again for affordable, trustworthy work.
K. H.
05/04/2023 12:00:00 SA
Thanks to Dimond Plumbing we now have WONDERFUL water pressure in our shower...after 13 years of very low pressure. We had a list of small jobs- the kitchen faucet pressure was practically non-existent, the garbage disposal was jammed, the faucet handle in the shower was stripped, etc. Everything was fixed and then some! We highly recommend Dimond!
These guys are great and really know their craft. I had another plumber tell me that I would need to replace all the hot water lines under the house when a contractor removed and replaced the hot water heater to install a new floor and when he put it back, the hot water lines were clogged. Sean was able to remove the problem and make everything work again for a very reasonable price! I won't hesitate to use him again!
Vignesh R.
08/11/2022 12:00:00 SA
Very courteous on the phone and via text until we scheduled the appointment. Got a polite text on the day of the appointment saying they will be a little delayed and then got hosted completely without any further communication. It was not professional as I had taken time off for this appointment.
Super responsive , friendly and affordable. Michael was knowledgeable about the older plumbing in our house and was able to repair with replacement
Marcy H.
04/05/2021 12:00:00 SA
I'm proud to say that I have found my and your forever plumber. We never have to search again, to feel out someone who is skilled, reliable, and reasonably priced. Dimond Plumbing is a gift and we dear Yelpers the benefactors.
Mike came highly recommended from a friend whose recommendations I take as gospel. I knew that his work would be superb, and somehow he far exceeded my expectations.
He called and setup an appointment, was astoundingly punctual and listened diligently to my 3 plumbing problems. I went back to work and in about 30 minutes Mike walked me one by one through each of the issues, explaining and educating in laymen's terms what happened and how I could maintain my plumbing more efficiently/effectively. I love that he took the time to make sure I understood what the problem was and the work he did to correct it.
The THREE plumbing issues were shockingly affordable (especially considering that the former plumber tried to tell me that I was going to need to replace my entire pipe system).
Mike is honest and effective and takes pride in his craft. I will never call another plumber again.
Mike and his son did great work for us in 2021 and early 2022 installing a new hot water heater, installing outdoor water valves, and fixing a vibrating shower pipe. My husband says Mike is a miracle worker (and a really nice and honest guy.) We'd love to use his service again but we're not sure Dimond Plumbing is still open. Tried reaching him in September 2022 and no voicemail available. Hope all's well.
I've had Mike over twice, the first time to install a sink disposal unit and later for a badly clogged kitchen drain. He is very responsive and reasonably priced. The man knows his stuff and is generous with his explanations which I appreciate. Nobody likes having plumbing work done but it's nice to learn a little when you're paying for work.
Oh, and I even got a thank you note in the mail! That's class.
It's the second time I needed a plumber for my rental, and I called Mike as he was great the last time I used him. This was also a great experience. He was busy as he just came back from a vacation, but he offered to talk directly with my tenants to schedule a time. The shower was not shutting off completely so I think I needed a new valve. He took care of the issue quickly and the cost was reasonable. My tenants called me again asking about water pressure, so I emailed Mike. He responded immediately and offered to work with my tenants to get everything squared away. Great service all around, I highly recommend this guy!
Highly recommend!!! Shawn called to say he could come earlier. Customer service excellent, Shawn was so friendly, efficient and knew what he was doing, very professional! Hopefully no more plumbing issues but if we do would definitely call them again! Nice to know you have a plumber who is trustworthy and knowledgeable along with sooo nice!
Jim W.
03/02/2022 12:00:00 SA
Shawn was super cool and knowledgeable! Very responsive and patient in explaning what the issue was. Highly recommended!
Sarah V.
04/02/2022 12:00:00 SA
Shawn installed a laundry sink and replaced the water main valve. Great customer service. Very happy with new sink. Thank you so much, will call again definitely.
We needed earthquake safety valve installed for our gas line. Mike gave a reasonable quote and he was on time to install it. He also fixed the height of the gas line and pointed out a few issues with existing stuff in the gas line. It was great to get his feedback. Overall 5 star experience.
Henry T.
05/03/2021 12:00:00 SA
Michael provided great service. He was very responsive and addressed all my questions and concerns. Will definitely be recommending him to friends and family and using him for any future needs.
He came out and was honest and let us know a couple plans that would work for our VERY old floor heaters. Helpful, intelligent and just a good dude. Thanks!
Heather S.
08/01/2020 12:00:00 SA
Mike came one day to give a quote. He was very honest and even laid out some options for us. We ended up going with Mike to fix our flange. We scheduled an appointment for one day, and Mike called back and said he could do the next day. Sweet! Mike did a great job. We appreciate his work and honesty. Definitely will use Diamond for any other issues that arise in the future.
Zenas B.
08/12/2020 12:00:00 SA
Mike is the owner and operator of a world-class plumbing company. The level of service and competence you get from Dimond Plumbing and Heating is 5/5 stars. Please reach out to Mike for anything plumbing related.
I've been a loyal customer of Dimond Plumbing & Heating for the past 12 years, and have always been impressed with Mike's responsiveness, knowledge and experience. His prices are fair and he takes the time to explain the process, what needs to be done and why. He doesn't cut corners because he believes in doing it right the first time, and guarantees his work. I've recommended his services to many of my neighbors.
M. R.
07/05/2021 12:00:00 SA
Highly recommend. Friendly, efficient & explains things great. Fixed our shower leak promptly!
Our experience with Mike at Dimond Plumbing was excellent. He was straight forward in his appraisal on fixing the reduced flow of hot water to our kitchen sink. His first recommendation was at a lower cost and was based on his experience on how this problem could be approached.
My experience has typically had contractors/repair personnel take the more aggressive/expensive approach. In this case Mike was fair in his recommendation and provided a fix that works.
I would highly recommend him for your plumbing needs.
Sumner W.
Austin W.
06/10/2021 12:00:00 SA
Mike is an excellent honest plumber that is very knowledgeable. He explains what needs to be done and does the job correctly. He also prompt and someone you can trust. He really a good guy, I feel he will not disappoint you in anyway.
Deb T.
05/09/2021 12:00:00 SA
Michael came over to fix my clogged bathroom sink. He was very professional, efficient and knowledgeable. It was a pretty bad clog and he explained everything he was doing. He also cleaned up the bathroom after he was finished. I was very impressed with Michael and would not hesitate to use his services again and recommend him to my friends. He also has excellent prices!!!!
Quick to reply to our request for help in fixing our shower drain issue, Friendly and professional. I would recommend Mike for any plumbing issues. Thanks.
Laura E.
03/11/2021 12:00:00 SA
Michael stands by his work! He came out a few times for a kitchen sink leak and to install an earthquake gas shutoff valve. His prices are reasonable, and he came back for free to double-check our sink. He's great!
I originally called Bustos. They came right out and gave me a quote for a new water heater. When I called a few days later to get the job done I found out they were on vacation for several weeks. I called Dimond and sure am glad I did. Michael came right out and told me there was a loose fitting, which he tightened. I couldn't be more pleased with his service. I know who I'll call when I need a new water heater.
Gordon P.
12/07/2020 12:00:00 SA
Have been dealing with slow running pipes in upstairs shower and tub ever since the 90s. Consider myself somewhat handy, so devised my own methods to deal with it and the old piping over the years, putting off that the piping probably needs to be changed out. Well last week, my maintenance remedies no longer worked, and my shower in one room and tub in the other room, would not drain at all. So, after messing with it for years, I decided to call in the pros. I wanted to keep my money in the local economy, so called Dimond Plumbing and Heating. Got a call back from Michael, who explained he was booked for now, but with the info I left him on the phone, he began to chat with me and ask questions about my situation. He ended up giving me his years of experience on my issue, as well tips from being familiar with the houses in the area. After about a 20 minute phone call, he left me with what his best recommendation was to fix my problem! I was blown away! He could not take the job, but basically did, as he told me what he thought needed to be done! What extraordinary customer service! Now here is the kicker: 2 days later, he called me back and left a voicemail asking if I had done what we discussed, and if it worked! Wow! You just don't see that type of service anymore. Since his recommendation DID work, I am sorry that the only payment he gets from helping me is this rating, but believe me.......if I have any future plumbing or heating issues that I can't tackle, you know who I will be calling! Thanks Michael! You are a class act!
Michael came to replace our floor furnace's unregulated pilot with a regulated pilot which PG&E's recommended we do. He was courteous over the phone and was able to schedule a consultation quickly. After he inspected the furnace, he took the time to walk me through all the work that needed to be done and even drew me a diagram of how my floor furnace is setup.
Michael was able to schedule the work to be done soon after the consultation. His priority was to make our floor furnace safe. He tested to make sure everything was working before he left.
Michael was able to get the work done at a competitive price. He let me know upfront that there was an inspection cost but that it would count toward the final amount. Overall, I would recommend Dimond to get the job done safely and quickly.
Yvette S.
03/07/2019 12:00:00 SA
Outstanding workmanship & professionalism. Mike is extremely knowledgeable, efficient, very polite & nice. Cleaned up after work was done. Highly recommended! --Sandy
Mike saved me from having to buy a new toilet! Another company had said the physical object in the toilet was irretrievable, and that we'd need to replace it. I called Mike, and before he would even give me a quote on toilet replacement, he said he'd try and come over and get the object out. He came the same day and got it out in, and this is not an exaggeration, 20 seconds. Also, we talked about Schrodinger's cat and he told me a good plumber. Mike is a grade A plumber who also tells jokes and quotes philosophy. There's literally nothing more I could ask for.
Mike is a straight shooter! He treats you like he'd treat a friend - doesn't do work he doesn't need to do or that is out of his scope. He was good about communicating and was friendly in person when he was doing the work. He's good about explaining the why behind why he needs to do something which really helps you understand the needed work. I would definitely bring him out again if we need it!
Reached out to Michael for a quote on help installing a problematic valve on our bidet. He was transparent with the cost and was able to stop by the same day. He drove over and fixed it right away. Great guy, top notch service. Highly recommend.
Mike talked to me on the phone twice, giving me advice for no charge. He was very helpful and friendly
Michael is the best. He gets the job done right quick. I would recommend him to anyone who needs plumbing works. A very happy customer.
Top line: WOW!
Our guest toilet sprung a leak in the water supply pipe at about 9:30pm on Sunday, which meant we had to turn off the main water supply to our home. Needless to say, we needed someone fast!
We left a message for Dimond and were called back early the next morning by Mike, who was ready to come out and address the problem. That prompt response alone was pretty amazing, but here is where Dimond really shined...
My husband provides expert testimony and had to be in court on Monday, and I am conducting field work 60 miles away from our house each day - so neither of us could be home to meet Mike. We made arrangements to leave the keys under the door, and also let Mike know that we had a very large, but friendly dog who would be greeting him when he arrived. Mike was totally cool with all of that, arrived after both of us had left, and had everything fixed (including a small fix to our master bathroom toilet that we requested at the last minute) by the time we arrived home from work.
He called my husband and gave a detailed account of everything he'd done, and we were able to pay him by credit card over the phone. (A very fair price too.) Although we never actually met him in person, every interaction we had with him exemplified customer service!!! I would use Dimond again in a heart beat - thank you for your great work!!
Mike is wonderful to work with. He truly cares about his customer and making sure they get the service they desire. Just a great person!
Julia A.
05/04/2016 12:00:00 SA
So glad I have someone I can call for future plumbing service! I had a slight, slow water heater leak and Mike came by to assess the problem, he made a small change and fixed the leak at no charge. Because of the age of the water heater I wanted to change it out to avoid a future catastrophe. Mike installed a new water heater, excellent product with excellent warranty at a totally reasonable price. He also installed a new kitchen faucet and fixed that leak as well. If you want great service, excellent American made product (water heater) and a fair price call Dimond Plumbing!
What a great experience! Mike returned my request for a quote within a few hours. Unlike other vendors who needed to send someone out for an estimate (for a fee), Mike gave me a price range for replacing my leaky sink pipes with new, metal ones over email. This gave me confidence that the range would be something manageable and I wasn't getting over-quoted.
Mike came by on time, was nice to our dog and baby daughter got the job done for the lower end of his estimate and even re-worked the dishwasher hook up at no additional cost. Great experience and I'll be calling Dimond in the future. Thanks Mike!
Dimond came out on a weekend three years ago and installed a new water heater, their prices were competitive and even below those folks who advertise emergency replacement.
Then on Friday the water heater pilot light went from a gust of air from a vacumn cleaner. They came out on monday and relit the pilot light for no charge, and added a lesson in how to light the pilot light. Great service.
Mike's crew put a water heater in our house a while back and did an awesome job! They even let my kids help drill holes for the drain tube. Recently I had a problem re-lighting the pilot. I called Mike and got a voice mail saying he was away on personal business and wouldn't be returning calls. I left a message anyway and within 15 minutes he called me back and walked me through the re-light procedure. I am so impressed that he took time out of his personal vacation time to reach out and help me. Thanks Mike for keeping us from cold showers. Awesome service!
john g.
03/08/2018 12:00:00 SA
No longer in business. I called for a week, no answer, no returned call. voice mail full.
We have now had two experiences with Dimond Plumbing and in both cases we have been very pleased with the results. Dimond replaced two fixtures in our remodeled bathroom and saved us considerable grief, expense, time and money. They pointed out the the fixture we purchased for the shower was a different brand than the one originally installed and that the fittings did not match. They could have just gone in and tore apart our walls and charged us for all the labor to do so BUT, instead they explained that if we had them obtain the same brand as we had (new, of course) they would go get the parts, charge us a minimum markup and install the new parts, as agreed. Wow! I was very impressed and amazed. They actually restored my faith in (some types of) trades people and got a customer for life all in the same job! The other project Dimond just did for us, is something we wanted to do ever since we bought our home and that is the installation of an Earthquake Gas Shut-off Valve. With all the seismic activity we have had recently in our area, the installation was greatly appreciated and apparently it may give us a break on our home owners insurance! Very easy to recommend Dimond Plumbing. Thanks guys!
Our water had been turned off by the guys installing our fridge and...it didn't get turned back on by them!
So, after exhausting our options we called Dimond Plumbing ON A SATURDAY AT 8 AM.
That's pretty horrible, but we all needed to use the toilet and we needed water...badly.
Hadn't showered in a day, no toilet working for day 1/2 etc...
Doesn't help that someone took a FAT SH*T in the toilet! Imagine that foul foul foul smell... by Saturday it became THREE FAT SH*Ts by the eating machine known as my little brother... Let's not get started on the horrible horrible fights following said sh*ts........
Mike was here 10 minutes from the call and was super nice and didn't even charge us anything for his laborous attempt at getting our water back on.
Turns out that even using the right tools he couldn't get it on because it was frozen, a part of it broken already AND there was cement on it.
He made an appointment for us with EBMUD's emergency line.
I was left thinking, did this really nice down to earth man just not charge us anything after helping us even being injured (which he was at the time)???
No way.
YES WAY.
They have my 5 stars. And guess who is going to be our regular plumbing company now? :)
Mike is awesome!!!! Great customer service, good communicator, reasonably priced. Can't asked for anything more.
He fixed the leaks in our sinks and toilets and also changed the kitchen faucet for us.
I highly recommend him for any plumbing needs.
Once upon a time a refrigerator needed replacing... and like any other family struggling during this time of economic depression, we could not afford a fancy new one with a ice and water dispenser like the old one. So we got a second hand fridge to hold us over, but we quickly realized that the line to our old fridge needed to be plugged up so it would stop spewing water. So we turned off the water to the house because we had no stop valve. Late last night we agreed to work on it later and started calling plumbers first thing in the morning.
Plumbers, like most skilled tradesmen are defined either by stereotypes of their competitors & colleagues, or by the excellence of their individuality in service. Mike at Dimond Plumbing is absolutely in the second category. A true professional with over 30 years of experience, he remains tapped into the fact that customers are people too. I met Mike today on a Saturday when he was nice enough to come over and help me solve the problem we were having with the leaky refrigerator water line. He shook my hand, came in, and politely solved the problem in under two minutes.
Honestly I would have been working on it for at least a few more hours, so to me it was very impressive to watch Mike carry on a casual conversation while replacing some valve parts and tightening everything up. He let me know the best way to run a new line in the future and was kind enough to give me some spare parts. He even helped us turn the water back on. The price was less than any competitor we got a hold of and well worth every penny. I will definitely be Calling Mike again when I need any other plumbing help and I would suggest you do the same.
CHAD
P.S. Mike if you're reading this, you're awesome!
I found DImond Plumbing through Yelp. My preference is to use personal referrals, and Yelp is as close as it gets to that.
I just moved to San Leandro, and had Michael install a whole-house water filtration and softener system and a dishwasher. Michael provided a fixed quote for both, and despite unforeseen challenges on both fronts, honored that quote.
I had lots of opportunity to speak with Michael about ethics, reviews, and fixed-price versus time and materials approaches. The great thing about that is that I can also say that I'm impressed by Michael's total honesty, as well as his belief in the system of authentic customer reviews and customer satisfaction. They don't come any better than this.
Mike is wonderful! He's honest, has fair prices, and is a great guy!!!
We called several plumbers when our water heater broke and Mike gave us the fairest price, explained why he was using the brand that he used, and why the heater he chose was the right one for us. My husband and I both liked him and felt that he was the best choice by far. We will never use anyone else!
Duey C. H.
12/07/2015 12:00:00 SA
I didn't even use Mike's services and I can still say he is the best! I left a message about a gas fireplace we are having continued problems with. He called me back within an hour, and said he might not be able to work on the problem.. but he was able to give me some more information about what might be happening with it, and spent some time giving me a referral to someone who can probably fix it. It's been a continuing problem, and it was great that someone finally took the time to try to help and explain what was going on. He knew he wasn't going to make any money helping me over the phone - he was just being a genuine person with an expertise to share. When your reputation preceeds you, it's important to maintain it. When I need HVAC repair I'm calling Mike.
Doug G.
11/11/2016 12:00:00 SA
Had a problem with wall furnace. Called Michael , he fixed the problem without delay. He is friendly,efficient and his prices are reasonable. Definitely would use again. Dimond heating and plumbing will be my go to plumber from now on!
Linda Y.
06/03/2010 12:00:00 SA
I chose Dimond based on Yelp reviews and they definitely deserve 5 stars. They got back to me really quick and did a great job in a swift manner.
The guy (forgot his name) gave me the price for replacing my toilet, and quickly called back when he realized that he misquoted (only by $24, it was $384 total), I really appreciate that he was upfront about the cost. When I told him over the phone that I wouldn't be home for the job and that my parents don't speak much English, he offered to send somebody out who spoke Spanish or Thai (neither one would've helped, haha), that was appreciated as well.
They were very professional and did a great job. Highly recommended.
Gina M.
01/01/2016 12:00:00 SA
I did not actually use Dimond Plumbing but I felt the need to leave a review based on Mike's great customer service. I called and left a voicemail and got a call back within only a few hours of my somewhat emergency situation. (Other companies are taking days to call back during this winter and holiday season). Mike explained to me he wasn't the right person for the service we were looking for and why ....and he was very kind, and genuine. I asked him if he could call my mom and explain (since it was her home with the issue) and he did that even though he knew he couldn't do the work so there was no sale in it for him. She also commented what a really NICE person he was. He also helped us understand the situation. I can see why his ratings are 5 star.
These guys never pick up the phone. It goes to the same cell voicemail. Takes them forever to get back to you if they get back at all. You end up playing phone tag....called last Thursday and they scheduled an appointment for today between 9-11A.M.(Wednesday). Never came or called. I called early afternoon and left a message and no one ever called back. I don't know how you stay in business with this kind of customer service.
Called another company, they answered right away, came after 5P.M. as I requested, and installed our new faucet in an hour.
My husband and I were very pleased with Dimond Plumbing's recommendations, and expect we'll be using them in the future. We had been considering what would have turned out to be an expensive upgrade, and Mike suggested a more cost effective long-term approach. Prompt, personable, and the kind of advice you know is given as if to a friend, rather than to make a buck.
I got a few quotes because I had a minor gas leak. So I called Mike and I told him where the leak was so he sent out Sean. Sean came through and was nice enough to go under the house and evaluate things. So Sean confirmed that the gas leak was where I said it was. Unfortunately the crawl space was too small for him to fix, so he recommended someone else that he knew and trusted. They(Dimond) have great service and they didn't even charge us for assessing our problem. They run a very honest company and are good at what they do. Thanks guys!
What kind I say.....this company is awesome!!! I would give them 10 starts if I could. Used them in the past for a minor plumbing problem. Then had them back months later to replace my water heater before it died since it was old. Just had them back (was so happy to know they were still in business) to take care of my kitchen and bathroom facets. They are honest, reliable and have excellent customer service and work ethics. You won't be disappointed. Thank you Michael & Shaun!
Rita C.
08/09/2013 12:00:00 SA
Dimond Plumbing and Heating came our rescue when a serious drain issue erupted just hours before our Golden Anniversary party. A potential disaster was averted when their skill and determination was brought to bear on a complex problem that had both build-up and structural elements. They came with a whatever it takes to do the job attitude, had a surprisingly affordable fee, and were very nice guys.
Steve Wade
Alameda
Shawn And Stacey L.
1/13/2014
Dimond has done several jobs for us and we've always been very happy with the results. They installed new toilets, the put in a new bathroom vanity with sink and back splash, and recently they replaced our ancient wall heater with a new one. Response time is prompt and the work is top quality. We won't use anyone else for our plumbing and heating needs.
I didn't had a chance to use Diamond Plumbing because due to an emergency, I had to go with another Plumbing company that was able to come out sooner. However, I am giving Diamond Plumbing and Heating Company 5 stars just for interaction and customer service. Mike was extremely friendly and personable returning my call with a very nice voicemail even though I said I had to go with another company due to timing. He was extremely gracious, friendly and personable. I am sure if I were able to use Diamond Plumping if customer service was of any indications these guys would have been awesome!
Called Diamond heating and plumbing for a quote to fix my furnace and Michael said he had a busy schedule but recommended me to a friend Dave who came and gave me information on my furnace. Very helpful and friendly. Took the time to call me back and help even if he couldn't do the job.
Please note, Dimond Plumbing & Heating did not do the work themselves, but after hearing what was going on, recommended me to another company that was awesome. It's great when companies are open to recommending you go elsewhere if they feel that another company may be a better fit for the job. Thank you, Mike!
Just had Mike come in and troubleshoot the wall furnace in our house. Very professional and did the job as quoted also gave some advice on the malfunctioning floor furnace in our 1940s house. Will use again in the future.
Awesome. Came, gave some free advice, had to convince him to pay him and I still don't think he's cashed the check. He realized my husband is pretty handy himself, and we were stumped by what ended up being a pretty simple fix. He was easy to communicate with, timely and very professional. Will definitely use him again in the future.
JT W.
12/11/2010 12:00:00 SA
Had a backed up kitchen sink ongoing problem. Kept trying the chemicals to try to dissolve the clog. Even snaked as much as I could from the flush out. Got a bunch out, but still no dice.
Mike came out promptly at the appointment time, muscled the clog out (it was really far back and tough) for cheaper than other called companies, and gave me a discount as a first-timer. He was friendly, chatted it up and answered my questions, and even gave me a friend's card for an electrician quote.
Good guy, good company so far. Gonna check them out again for a more serious job.
Lisa O.
07/05/2011 12:00:00 SA
MIke and co. are pros, and they're just wonderful guys. They take the time to explain what the problem is - and there's always a problem in our 80 year old house - and then they FIX IT, right away, with no excuses or delays. Oh, and it stays fixed.
Tony P.
08/06/2014 12:00:00 SA
Mike is awesome. i called on Monday with a clogged kitchen sink. He couldn't make it Monday but said he could the next day, Tuesday, between 12 and 2. He showed up at 12 and it took only 10 minutes for him to clear my drain. He also pointed out a potential problem if I was not careful in the future with the drain.
I tried and tried to clear it myself, but obviously did not know what i was doing.
Mike discounted his fee, which I appreciated.
I strongly recommend using him and plan to call him if I need any plumbing help.
Excellent service! Reliable and honest. Have used them for both heating and plumbing repairs. Won't go anywhere else.
These guys are just terrific. They came out to my house several times last year because we were having a stubborn sewer problem. Prompt, efficient, hardworking and pleasant every time. They even cut us a deal since the problem was recurring (not their fault). Six months later, one of the pipes they replaced under our sink started leaking. They came out the next day after we called and replaced it for free. Great service, great attitude, great guys!
Called Dimond Plumbing at 10:00 am when another plumber cancelled unexpectedly...had two issues in two separate units of a fourplex and both were fixed before 12:00....awesome service...will definitely use again.
Saloma C.
07/01/2011 12:00:00 SA
I had an exceptional experience with Dimond Plumbing. The positive interaction began on the telephone. Mr. Patrick listened carefully to the work I needed performed. He thanked me for my call and said he wanted to earn my trust. Many contractors behave as if they are doing me a favor when I contact them. His attitude was refreshing. I was impressed by his professionalism.
I also wanted to commend Dimond's lumber for his work ethic, knowledge, and humor. He was punctual. He took time to explain the problems and solutions encountered on this job. One task I needed performed was a gas line test. This grew into a major problem as a former contractor had cut halfway through the diameter of the gas line. It was a very dangerous situation. Dimond was very accommodating in scheduling our one day project as it grew to three. I appreciated this very much.
Dimond has indeed earned my trust. I recommend Dimond Plumbing to everybody I know.
Honest, trustworthy, honorable, friendly.
I highly recommend this plumbing company to all my neighbors. Mike came out on a Friday late afternoon before a long weekend when my daughter put a LOT of toilet paper down the toilet. He quickly fixed the problem, charged a reasonable price and was on his way. I was so grateful that he was able to come out so we weren't stuck with a plugged up toilet for a whole weekend. On top of excellent service, he sent a thank you note! I should have sent him one!
Out next experience with him and his crew was equally as easy and satisfying.
We had a slight gas leak in the attic so I called around to get different estimates. These guys came by the house and quoted me significantly less than what the other plumbers did. I also didn't get the shady vibe from Dimond that the other plumbers had. Kit came by and did a great job fixing the problem. I am so glad to have found Dimond Plumbing and I highly recommend them!
Plumbing was backing up. Had rented a snake multiple times, but it wasn't clearing the problem. Time to call the professionals. Mike from Dimond was able to get a camera down the cleanout so we could see that roots were obstructing the pipe. Turning on the transmitter told us exactly where the blockage was under driveway (not under the house thank goodness!) and Mike told us exactly what we needed to do to fix the situation. He was professional, knowledgeable, helpful, and he went the extra mile to help with clearing the blockage temporarily while we were considering our options. I would definitely use them again.
Suzanne G.
03/09/2015 12:00:00 SA
Prompt courteous service. Reasonable prices. Had my water heater up and running again in no time. I would not hesitate to use or recommend Diamond Plumbing and Heating again.
Jennifer K.
04/03/2015 12:00:00 SA
Michael just left my house for the 3rd time. I called him for a leak in my upstairs bathroom that was coming through my kitchen ceiling. First time here, it appeared he had fixed the problem. Couple days later, it was back. He sent his son Sean out and again it appeared the prob was fixed. 2 showers later and it was back. Michael came back out and proceeded with his expert detective skills to finally locate the problem which happened to be in the shower pan and not with the plumbing. He was diligent, funny and professional. Although he couldn't fix my pan problem, he spent over 2 hours solving the problem. He stayed true to his estimate and didn't charge extra for his additional visits. I would highly recommend Dimond Plumbing!!!
Long overdue, but Mike at Dimond plumbing rocks. The water pressure in my house was too high and the water heater busted :( My house was under warranty, so my insurance paid for the water heater replacement. I was told I needed to install a water regulator to prevent this from happening again...of course, not covered by the insurance. The plumber the insurance sent offered to install one for $400. Seemed steep, so I checked yelp and got a few quotes. Mike at Dimond quoted me over the phone, it was the best price and he sent someone out the same day. I was able to pay over the phone with a credit card. Everything went great. Got home from work that night and everything was all taken care off. Easy peesy :)
***Now, almost a year later, the water pressure seems to have dropped. I called Mike to ask how to increase the pressure. He offered to swing by and do it for me! This guy is awesome. He's officially my plumber.
Don't hesitate calling this guy. Good prices, super reliable, great service, and good reviews, what more could you ask for??
Janet G.
05/06/2013 12:00:00 SA
Kit from Dimond just left. I had new granite coutertop installed last week and needed the new sink, faucet, garbage disposal, water filter and dishwasher hooked up. Did all within 90 minutes! FABULOUS, friendly and clean! Price was right too! Thanks to owner Michael Patrick for sending out such a qualified guy so quickly! Highly recommend for any plumbing needs.
Reverie Y.
04/07/2015 12:00:00 SA
Mike installed a new gas line in my home for a BBQ grill. I called Dimond Plumbing after getting a ridiculous estimate from an unscrupulous company that was going to charge $3500 in permitting fees. I already knew the permit was only $161. Mike arrived, was very professional and honest throughout, and his price was reasonable. I'm definitely calling him again for any other plumbing needs.
We recently had Michael from Dimond Plumbing complete some work and were very pleased with the entire experience. They responded immediately to our emergency phone call, did the work efficiently and professionally, and were friendly from beginning to end. We really felt well taken care of and know that the job was done right. We have been using Dimond plumbing for many years and they continue to be great - excellent work with reasonable prices and consistent high quality!
What more can I say about Michael and his crew Kit? I spent about 3 months planning on a backyard renovation which included adding a gas line to my fireplace so why not add 2 additional connections for a BBQ and fire pit. Kit came on scene and provided a honest quote for approximately 1 day of work. I accepted and the job was completed professionally and quickly. There was just 1 minor glitch but Michael made sure it was taken cared of within 24hrs. So far this has been the simplest part of the renovation. When I finally decide on adding the fireplace insert and fire pit I know who to call. Thanks Michael and Kit for the clean and professional job you did. I wish more contractors would be as concerned as Michael about pleasing their customers.
D L S.
03/10/2014 12:00:00 SA
Fixed all plumbing concerns around the house without crazy over charging us. Would definitely call them again if another need arose.
I contacted Dimond regarding a leak under a bathroom sink. Mike arrived as promised, thoroughly explained the work and parts required, and completed the work efficiently. The price for the job was very reasonable.
A year later, another problem and another great experience with Dimond Plumbing.
Another Day, another clogged sink. This time is was the kitchen sink. I was washing dishes and running the garbage disposal when it literally sounded like an explosion inside the cabinets under the sink. Something wasn't ground up enough by the disposal and it clogged very old, plastic pipes that popped out at two seams and flooded under my sink and kitchen floor with water and spaghetti noodles. I cleaned up the mess and went to bed. The next morning I called Dimond Plumbing, Mike said he'd have someone there between 1 and 3, I wish I could remember the man's name (sorry), but he showed up at 1:10, pulled the pipes apart, they were cheap plastic and looked like a labyrinth, he jokingly asked if I had put this jumble together and I had to explain that the person that used to do the repairs, even if he didn't know what the heck he was doing!, was responsible for that mess. When I took over as property manager, I told the owner, I'll fix what I can, but if it needs an expert, I'm calling an expert, and that's Dimond Plumbing & Heating. Shiny new brass pipes, clean lines from the sink to the wall, he cleaned up all the mess under the sink in less than 30 minutes. It looks great, drains great, and it was a lot less money than I had expected.
My neighbor recommended Mike to me. When the water flow in the sink and tub of my master bathroom started slowing to a trickle for no reason, I called Dimond Plumbing for help. Mike was friendly, knowledgeable and helpful over the phone - spent time listening to me describe the problem and provided hypotheses for potential cause. He sent a plumber to the house. The plumber was able to free the flow by cleaning out the faucets within minutes. Moreover, Mike decided not to charge me for the visit since it was such a simple act that he did not feel right to charge me. Good plumbing services are hard to come by. I am glad I found one I can trust for all my future plumbing needs.
Terry H.
08/01/2013 12:00:00 SA
I don't know how I can top any of Michael Patrick's Dimond Plumbing and Heating Company's reviews, but I sure would like to give it a try! He and his crew just left and in 45 minutes flat tested and then replaced a badly rusted out garbage disposal for me and all for a very good price. Professional, kind, honest, concerned, fast, friendly, highly skilled and practiced, I can't think of enough good things to say about Dimond Plumbing and Heating Co. Don't waste your time trying other companies - they are the best! Terry H.
i'm a few months late in writing this, but i wanted to comment on mike and dimond plumbing. there was a miscommunication with one of his associates, so mike took it upon himself to not only contact me personally, but also went out to do the job himself.
my wife handled the whole thing (toilet was off balance and leaking/faucet had some problems) she said he was extremely courteous and professional. explained things in plain English, and was quick and knowledgeable.
there a few services you want to know and have trust in. a good mechanic is one, a good plumber is another.
wherever i move to next, diamond will be my go to for my plumbing and heating needs.
The Dimond company magnet is on my fridge! They deliver quality work and are friendly and courteous - both on the phone and in person. What a great job they did today on my bath tub. This is Service at its Best!
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