Darrell E.

6/18/2023

Their rates for replacing our water heater was reasonable compared to the competitors

Andrei K.

6/23/2023

We needed to replace a tankless water heater with a newer model. Got the estimation in the following day's morning, and the installation was done in a few hours after. Our technician Rigo arrived on time, was very professional and efficient, clearly explained all the options and details, and finished the job as estimated.

We are very happy with the service and can highly recommend it.

Pathamakorn P.

5/27/2023

Amazingly FAST, courteous service with great price!

Our 20 years-old water heater went out on Thursday night around 7:30 pm. It obviously needed to be replaced. It is old and leaked at the bottom. Water Heaters Masters came highly recommended from a friend. At the same time, I used Yelp to look for more quotes for the project. Interestingly, Water Heaters Masters' owner, Matt was the first to respond!! Very impressed with his fast communication, Thank you Matt. Then Alex contacted me and we set up an appointment between noon-2 pm the next day. The team arrived at 11 and I got a brand new water heater by the end of the day. The crew works fast and cleaned up very neatly. They came prepared!!! Thank you so much for your courteous, and super fast service. Your understanding of the urgency of the issue was very much appreciated!!! I am grateful for my warm shower and your wonderful service. I highly recommend this company.

PS. We chose Bradford White 40L for standard household tank water heater. Check out their website for special discount offer. We got $50 off which we are grateful.

Delores B.

08/02/2023 12:00:00 SA

Jason was amazing and installed our water heater in a jiffy! He was polite and cleaned up after himself! We appreciate the company's fast response to our weekend issue! I'd definitely recommend this company to anyone!

Callisa C.

7/22/2023

I've used these guys for the past 2 years for yearly maintenance of my tankless water heater. Very easy to schedule appointments, the technicians arrive on time, and complete my service in less than an hour. Their prices also remain consistent and are very reasonable. No issues and my water heater is running great. My technician last year was even able to correct mistakes made by another sub-par plumber. Thank you to all for doing great work.

MJ F.

8/14/2022

Saturday morning, I got a notification from my Flume water sensor that there was a leak, about 5 gals/hour. Checked everything, and finally noticed water draining from our utility room, and it was from the pan under the hot water heater. I determined that it was the tank, and the heater was 10 years old, so I called the company that installed it originally, to see about getting a new one. They promised someone would call me back, since they were basically closed. Well, they didn't call back until 5, and told me to call the office Monday morning to schedule service. The price for weekends was very high, and the price for weekdays was only fairly high.

So, Sunday I contacted a couple of businesses on Yelp to try to get estimates. Nobody wanted to give much of an estimate. Water Heaters Masters said they could come out midday to give an estimate, and another company could come out later, and do the work if I wanted. They gave me a ballpark estimate, but when Ed Lopez from Water Heaters Masters showed up, he gave me a lower price, and said he could do it that day, no extra charge for Sundays.

So I'm now up and running with hot water. He was friendly, knowledgeable, and quick. Considering it was about 95 degrees, quick was something special. But he also did very neat work, something I appreciate as a DIY person. He did a better job than the previous installer, who was much more expensive, plus he said they usually can do same-day service if it needs it.

Frankie A.

2/15/2023

Our 1991 water heater finally broke and still felt good about how long it lasted.. I looked into Yelp and sent a request to Water Heaters Masters for a quote.. and then checked the box to include other recommendation. I got about 5 replies within 10-min and with just one replied with detailed estimate, which is them!!

From the initial reply with detailed summary of cost, work included and excluded.. to the arrival with technical knowledge and job completion with fine craftsmanship.. soldering, line routing, cleanliness, and wiped all my leaked water area dried and even moved out my damp cloth to outside. I am in luck of finding Water Heaters Masters to replace my broken water heater!

The whole replacement work was less than 3-hours and I definitely will recommend them, and Jason for my future work.. I also have a second water heater in the garage..

Thank you,
Frankie

Chomnan L.

11/20/2022

Seriously, great service. I sent a yelp message on Sunday after. Replied right away. They sent out a guy within an hour and I got a new water heater 2 hours later. All on a Sunday. Highly recommend. More businesses should follow their operation model. No wonder they have so many 5 stars.

House H.

4/26/2023

I needed my water heater replaced when it began leaking due to interior rust. I contacted WHM and they quickly set an appointment for me the following morning. Their tech Jason was on time and gave us a call prior to arrival. It took him about 2 hours to get down and he was very informative. HIGHLY recommend this company!

Vixen C.

10/14/2021

We discovered water leaking from the bottom of our water heater late Saturday night. Why do emergencies almost always occur on the weekends? Talk about bad timing. After shopping around, we found Water Heaters Masters to be the most competitive in pricing. They were able to fit us in on a Sunday morning. The process was seamless. Spoke with the owner, Matthew, who was quick to respond to my questions. Then Alex, the scheduler, was able to set up my appointment immediately.

Rigo, our technician, was prompt, very professional, and efficient. He arrived on time, worked quickly, and did a thorough job. He completed our water installation within an hour. Rigo reworked the earthquake straps for safety and we have a new gas flex line and sediment trap. Everything was performed in a safe manner. He cleaned up the area in our garage and disposed our old water heater. Now we have hot water and everything is back to normal.

Payment and invoice was completed via email. Simple and easy.

Thank you so much for your excellent work and service.

Terry G.

02/05/2023 12:00:00 SA

Unfortunately, our water heater started leaking- excessively. It still was producing hot water, but the leaking was excessive. The reviews for Water Heaters Masters were exceptional.

Their technician Brian arrived to give a free estimate. He stated that he could replace it on the spot or come back at our convenience. We opted to replace it immediately.

Brian was thorough, efficient, courteous and explained how everything worked. He replaced all of the existing valves and pipes as well.

I hadn't asked, but he was respectful and wore a mask. That was an added bonus for us!

To reiterate what the majority of reviewers have stated, Water Heaters Masters is a reliable and efficient source for water heater replacement

Peggy W.

9/20/2022

I made the mistake of first going with the company that mails you water heater emergency repair stickers. They charged me a $200 service fee and $200 for a new thermo couple. When the thermo couple failed to solve my water heater issue, they wouldn't come out unless it was for the new water heater and they would need to send 2 people. At least they refunded the cost of the Thermo couple. I decided to go with Water Heaters Masters instead and their technician came out the next morning and he single-handedly did everything from draining out the old water heater and removing and installing a new water-heater (flight of stairs and he didn't even mar the walls). My previous water heater from 12 years ago needed 2 people too and they had complained that my stairwell and placement of the water heater wasn't fun.

So, all said, Water Heaters Masters was the place I should have contacted first. So glad they did the job well.

Toni D.

6/14/2023

I was disappointed in the service I received on my tankless water heater, which wasn't heating properly. The service person didn't put much effort into diagnosing the problem or attempting to fix it, and ultimately I called another company, who fixed the problem within an hour.

Ron S.

4/23/2023

We received excellent response and installation. Our water heater was about 11 years old. Waterheatersmasters.com installed it way back then so we had previous experience.
On Friday morning, April 21, 2023, my wife did not have hot water. I tried to relight the heater but it failed to light in all attempts. We could have replace the Honeywell controller, but decided to replace the entire water heater.
The new water heater installation was completed by 1PM .
We were very satisfied with the product and installer Humberto. He was very nice and very competent.
I would HIGHLY recommend WATERHEATERSMATERS.COM.

Wendy C.

10/06/2022 12:00:00 SA

Before I dive into the story, the short version is a 5 Star rating. Don't look elsewhere, just call Water Heater Masters!

My husband discovered a small leak in the water heater on Wednesday morning. We immediately called our home warranty company. Hours later, the water heater company contacted by the Warranty company finally called, asked me to send pictures which I did. Keep in mind, the darn water heater is LEAKING and we made this clear. No further communication AT ALL either by return phone call or by text.

By the next morning, the small leak in the water heater was significantly greater and soaking the sheetrock. Still nothing from the water heater company assigned by the Warranty company so my husband called Water Heaters Masters due to the massive number of excellent reviews. Brian with Water Heater Masters came to our home within and 1-1/2 hours, inspected the water heater, determined the darn thing was broken (almost 20 years old, it had a good life), and installed the new water heater, upgraded all the connections and the pan by 1 pm. Even the new earthquake straps look great!

Brian then demonstrated the operational items I should be aware of such as the water shut-off, the temperature control, etc.

RosaMaria C.

1/24/2022

Having my old water heater replaced to a tankless Rennai water heater by Mike and Jason from WHM was the best choice I could have made. I love all the space I gained but most of all, not wasting all that water waiting for hot water when taking a shower.

All I do now is go my app and recirculate the water for five minutes and BOOM, I have hot water in seconds.

I love, love having hot water on demand.

Mike and Jason teamed up in doing all the necessary work to remove the old water heater, move the gas lines and installed the recirculation pump inside. They were both great! The did it quickly in a few hours and left everything clean.

I highly recommend their services, they are super profesional and yet very easy to deal with.

Thank you Mike

Steve G.

1/26/2022

There was a leak at the drainpipe outside the house. The wife was all panicked. That's what happened to my friend right before her basement flooded. OK, OK. Called plumber #1. Not super helpful. Recommended replacing the water heater for $3k. No thanks.

Called Water Heater Masters. Came out next day. Humberto was real helpful. He diagnosed it to a pressure value and said it's operating as it should, you really don't need to do anything. But it is old. We decided to replace the pressure value for less than $300. Also gave us a quote for a new water heater at much less then plumber #1.

Real happy with the service and price. Would definitely call them for any water heater needs.

Kathy H.

2/26/2023

They responded immediately and explained which kind of ancient water heater I had, which matched what others told me, as did the price. Exactly as quoted even though it took longer than expected due to the layout of my complex. Very friendly and professional.

Julia Z.

5/24/2023

quick response and quick service. The technician David is very service oriented and focussing on the details. He provided good solution and better price. I will definitely go back to the firm next time

Angelica J.

3/29/2023

Joe was amazing!
I was in search of someone to fix/replace a few things around my home, and I was so happy to get a quick response and such great customer service.
I knew after we spoke, I had finally reached someone that I could trust.
He was very attentive to all the needs and got all the tasks done in a timely manner.
I would highly recommend him to anyone and will be contacting him again if anything else comes up in the future.

Bob U.

6/17/2022

solid five stars, from start to finish. they came out for the estimate on time and at no charge, were super helpful with scheduling and followup questions, arrived right on time for the install, cleaned up, got rid of the old unit and the two guys on the job were super friendly, professional and efficient. the final total honored the original quote to the penny. I got a few other estimates and they were all within a few dollars of each other so I feel this cost was reasonable. perhaps others would be as professional, but I am quite confident that you won't be disappointed with this team

a huge shoutout to Water Heaters Masters!

roLo M.

02/06/2023 12:00:00 SA

Fast and reliable came the following morning. Done within 2hrs. Great work and would recommend.

Kin L.

2/15/2023

This place is awesome. Replaced my water heater that was leaking in a timely matter and reasonable price. The new one works great and I would use them again for related services. Really top notch hassle-free service. Rigo even out a drip pan and estimate for installing water softener and advice, no pressure. Thanks again!

Anna M.

1/26/2023

The 5-star reviews don't lie. Super happy customer here! I have a tankless Rinnai water heater. Recently my master shower started cycling hot/cold every 5 min. I found a plumber recommended on the Rinnai website who was unavailable for 2 weeks and then charged me $150 to come out, tell me there were no error codes, and offer no ideas about what to do. I called Water Heater Masters for a second opinion. Mike came out almost immediately after I called. He provided tons of advice on how to address the issue and improve our situation in the long term. He tweaked the settings and FIXED the immediate issue for no charge. I can take hot showers again. I am a customer for life.

Sam H.

10/18/2022

I contacted Water Heater Masters for an estimate to replace my water heater that was beginning to leak. Mike was here within an hour and gave me an estimate that I felt was reasonable. He had a replacement heater in his truck and had time to install it. Mike had the new water heater installed and working in no time at all. It was apparent he had done this before. He removed the old heater and old parts and left no mess. Before leaving, he showed me how to operate the controls on the new heater

Mike was courteous and very personable.

James F.

01/07/2023 12:00:00 SA

I noticed standing water in the drip pan of my 13 year old 50 gal State water heater. This was due to a leak. While this wasn't necessarily an emergency, Water Heater Masters was one of the few plumbers that were open on a Saturday. I contacted them first thing in the morning and they were able to send Jason to install a new Bradford White 50 gal gas tank water heater. The installation went smoothly and the new water heater is slightly more efficient than my previous one.

Albert C.

5/29/2022

One of the properties I manage had a water heater failure during Memorial Day weekend. Lucky for the tenant, Water Heaters Masters was able to schedule the job on the same day. Jason came on site, went and picked up the new water heater from the store where I pre-ordered a water heater, and got the job done in 2.5 hours. Jason did the job quickly, carefully, meticulously, and masterfully. He is helpful, friendly, and very easy to work with. He clearly takes pride in his work. Thanks for a job well done! I will keep their number on my quick dial for sure. Highly recommended!

Jill M.

05/06/2023 12:00:00 SA

This company is outstanding! I have a huge hit water heater in a very inconvenient location on uneven ground. Two other companies walked away from the work, but no Eater Heaters Masters! Not only did they take on the job with no issue, they gave a fair price and did an excellent job! They came out, assessed the job and replaced our water hearted the next day. Jorge aaa fantastic, as well as his crew. Look no further, these folks are top notch!!

Wayman T.

1/14/2023

Fast response and quality service. Got my water heater changed out same day. Highly recommend.

Ed C.

11/30/2022

Water heater decided to malfunction day after Thanksgiving- Called Water Heater Masters and got a response within 15 min, Jorge showed up about an hour later. New heater installed and working in about 90 min, wow! These guys are professional, responsive and know what they're doing. Search no further, give them a call.

Kevin D.

11/19/2022

On a Friday afternoon about 4:30 PM, I got home and opened my garage and found large amounts of water. It appeared that my water heater had leaked. I called Water Heaters Masters and spoke with Alex, he said he could have a service technician at my home with in two hours. About 45 minutes later, Mike arrived and determined there was a defective tank. He confirmed the water heater was under warranty and that he could replace the unit for the cost of labor only. I am very pleased to report that by 7:30 PM, I had a new water heater and the emergency was over. Mike did an awesome job and is clearly an asset to WHM.

Thank you Mike!

Richard W.

11/27/2022

Very responsive. Even though I live in Discovery Bay, Brian was on site to give me an estimate within a few hours. He was willing to do the work then and there, but my water heater was functional and I had another commitment. We scheduled an appointment for Friday morning. Brian came back to do the work. I was not home, but my wife said he was very nice, quick, and took the time to talk her through a couple of our issues. She really liked working with him. I would HIGHLY recommend Water Heaters Masters and will definitely use them again should I ever have a need.

Mike J.

11/19/2022

Our water heater stopped working and I was able to get someone to come out the next morning. Humberto helped move our drier blocking and had to work in a tight space but they were able to replace the existing one right away. Great service and super professional. Humberto and Mike did the work, I definitely recommend them for plumbing needs.

Alison N.

4/18/2023

Eddy and Jason did a terrific job replacing my older poorly performing on demand water system. They were very courteous, prompt, efficient and very competent. The new system works beautifully and is a vast improvement. I would highly recommend Water Heaters Masters to anyone replacing or installing a new condensing water heating system. Eddy and Jason are a great team and Water Heater Masters is very responsive.

Polska K.

4/16/2022

They are on time, reliable, and offer the whole package including install, and the water heater in one price. Of course if you have an unusual circumstance like a pipe break or something that's extra.
However, love the customer service, love the honesty, and loved the price!

Richard Y.

12/20/2022

Had an old leaking water heater. I did a search on Yelp and requested a diagnosis and estimate. Water Heaters Masters responded pretty quickly! I was able to get an appointment 1st thing in the morning. My service technician was Brian. He was polite, straight-forward, did some clean quality work, hauled the old water heater away, and got everything done in about 2 hours start-to-finish! The 5 star Yelp reviews helped me choose Water Heaters Masters! Need help? Consider this business!

D H.

10/23/2022

Humberto, the tech who came to our water heater, was simply fantastic. He explained our options and worked through the pros and cons, including the timeline. We ended up replacing our unit and he was quick, efficient and got the job done in two to three hours.

The scheduling was easy. Thanks Alex.

Overall, recommend this business very strongly.

Richard S.

1/31/2023

This outfit has provided top notch service every time I've used them. They are easy to reach by phone and can usually come out within a day or two. Mike W. is extremely knowledgeable and was honest enough to tell me that I didn't need a new water heater at this time. But he did install an actuator and a de-scaler at reasonable prices. When I reported moisture build-up from condensation after the actuator installation, he came out the same day to add insulation to my pipes as a courtesy call without charge.

I will definitely use this company in the future and strongly recommend them for anything related to water heaters.

Rob C.

9/23/2021

I'm very DIY, but I also know what my limits are. Natural gas appliances that are acting weird and making explosive noises absolutely qualify as above my grade. Had a water heater start sputtering and coughing while I was taking a shower. I knew it was time to call some certified pros.

This happened at 8pm on a Wednesday, so deffo after hours!

I'd had the burner assembly of the heater out before to clean it, so before I called I got the model number and all of my details ready, including photos and videos of the malfunction.

The person who picked up the phone not only took all of my info and listened carefully to my problem, they also helped book an appointment only 12 hours later, 8am the next day :D

The next day (which was this morning), the certified tech was exactly on time. He took one look at the video I had shot of the noise and knew exactly what the problem was, but he still took the time to listen to me describe the issue, show the burner assembly, and then answer any questions I had.

He ended up recommending that I replace the burner assembly unit (and gave me tips on how to replace it), but also walked me through my other options in case that ended up not working. He was there for about 20 minutes and charged me absolutely nothing for the generous use of his expertise :)

After I managed to source a part to replace the unit locally, I reinstalled and fired up the heater. It worked exactly as the service tech who was generous said it would. However, there was one small issue I was concerned about: the flame color didn't seem quite right.

I called these guys back fully expecting to have to wait for them to schedule a visit so that someone could take a look and correct any mistakes I had made, but we were able to discuss the problem over the phone and no visit was necessary.

I feel like I took advantage of these folks, because I didn't end up making them any money! The least I can do is tell everyone else how helpful they were. :D

Ken J.

9/29/2022

I have used Water Heater Masters since 2013 when they came out to replace a large tank water heater. Over the years we have had questions and they have always been super helpful and responsive- great after the sale service. Our recirculating instant hot water pump went out today and they came out in one day and replaced it - doing a great job at a very reasonable price. I callAlex each time and couldn't be happier to recommend them as great plumbers.

Alex L.

04/08/2022 12:00:00 SA

Alex was very helpful and quick to respond to my request for a new water boiler!
Jorge came that same day to check the space, ordered the water boiler, and had it installed the following day!!! Jorge was efficient and got the job done without leaving a mess.
Highly recommended!!!

Joy M.

01/02/2023 12:00:00 SA

Rigo and Jason did a great job installing our tankless water heater. They were on time, tidy and friendly. They also completed the job relatively quickly and the system works great. We shopped for a few quotes from reputable companies and Water Heater Masters was a competitive rate for great service and a quality unit. Thanks Rigo and Jason!

LU K.

8/29/2022

My 30 year old water heater was not working right. The pilot light would not stay on. We called several others who said the were booked until Monday or Tuesday. Water Heaters Master said they can come by between 1:30 & 3:30pm. He arrived at 1:11pm. Umberto said the heater is so old, parts would be difficult to find and best to replace. I thought he had to go back to his shop to bring out a water heater. He had one in his van. His partner came out to assist and together the job completed around 4:00pm. The only inconvenience was water and electrical was temporarily shut off during installation. But all in all the experience was not harrowing. I found the very professional and knowledgeable and quick. Thank you Umberto and your partner.

Cassandra D.

6/20/2022

If I can give 10 star I would! I highly recommend Water Heater Master, that's how Diamond Certified work! My water heater stopped working last night and started leaking. I called and Spoke to Alex and I was really happy with his recommendation and came out the same day to replace it! Professional, Responsive and their prices were fair and Eddy the serviceman was extremely professional and had the job done in only a few hours and I was really impressed Eddy cleaned up after the job. Could not have asked for more. These guys had a reasonable price and overall excellent company and great experience with their team. Really good job! Much better than Lowes, Home Depot or General Plumber! Thank you Alex and Eddy!

Wendy K.

8/20/2022

Another 5 star review for this company. Excellent customer service. We called for a quote and Jason came the next morning. I had researched to know his quote was fair (and he honored a small on line discount). So we didn't look further, he has the water heater in his truck and we proceeded with the job. Jason was thorough, professional, and friendly. He did a great job and even came back later that day for a small issue that turns out had nothing to do with the water heater! Now that's great customer service. Highly recommend

Dan B.

7/28/2021

Jorge and Humberto did a difficult water heater install in an indoor closet with a gas pipe in the way. Jorge told me he has eight years' experience and it shows. Together they were careful removing the old water heater, covering the carpet and not making a mess. They cleaned up below and around the old water heater, replaced the old valve, and made the new installation look much cleaner than the old one. Jorge very good at sweat welding for sure. They also reminded about flushing the water heater occasionally to extend the life. Finally, they were friendly and patient answering many questions. Good job guys!

... not to mention that Alex, their boss, responds to calls and questions after hours.

Robert Z.

03/10/2023 12:00:00 SA

Water Heater Masters did an excellent job installing our tankless water heater. Their crew was very professional and knowledgeable. They answered all our questions. They used top rated materials and yet were reasonable. They left our place clean and hauled away our old water heater.

Alexandra F.

3/27/2023

I highly recommend Water Heater Masters - great service, great communication & great work! Had a new tankless water heater installed & even the City inspector was impressed by the quality of work. I wish all contractors were like this!

Jeff S.

8/15/2022

Cannot tell you how much I recommend this company. They will work with you until the problem is resolved. These days it's really hard to companies like this.

Ruslan U.

05/03/2021 12:00:00 SA

Great experience with WHM overall. They gave (a competitively priced) estimate over the phone and scheduled the appointment for the next morning. Showed up on time with two (40 Gal and 50 Gal) water heaters in the truck. Clearly explained the pricing and the process for the work and city permitting. All work was performed by one guy (Rigo) in the time estimated and no mess was left behind when the job was done. Very professional work.

Thank you Rigo and WHM!

Tan N.

7/30/2022

Called early on a Saturday and Alex was able to dispatch his field tech Jason by the afternoon. My copper condensate line was corroded and had broken out at the top. Jason was able to replace the copper piping with a PVC pipe to prevent future corrosion from the acidic condensation and went the extra mile to add an extra air gap that was not even there when the builder installed the piping. Thank you Jason for a quickly fixing the issue and going the extra mile!

Robert T.

3/16/2023

My water heater pilot light would not light for me, so I contacted a couple of companies that repair and sell water heaters. They told me that since my unit was 8 years old, and most heaters need to be replaced at about 10 - 12 years, I should think about buying a new one. They did say they would come out to assess fixing it for a minimum charge of about $180.00. When I contacted Water Heater Masters, they said they would come out for no charge to assess what needed to be done. A super nice Tech arrived promptly and was quickly able to light the pilot, examine the heater all for a very reasonable price. I will highly recommend this company to friends & neighbors. Bob Taylor

Cody H.

01/02/2023 12:00:00 SA

I called about a dying water heater during the Christmas weekend and left a message. They called the day after Christmas at 8am. By noon, the repairman was at my house. By 1:30pm, we had a brand new water heater. Very nice people who were also quite professional. The cost of a new, 50-gallon water heater was totally reasonable. I will refer Water Heaters Masters to anyone I can.

Stanley J.

5/18/2022

No better nor worse than all the others. I paid $2100 for a super basic 50 gallon gas tank. No choice as I had no time for alternative. The guy was fast and job done perfectly.

Erin S.

01/07/2022 12:00:00 SA

All the five start reviews are there for a reason. We had our hot water heater go out on Christmas Eve. I knew I wouldn't get anyone out over he holiday, and had WHM quite us out last year. I have them a call, got an appointment for Monday even though they had been really busy.

We have a new tankless water heater and I'm so please. Everyone we have talked to or worked with has been very friendly. And their prices are great. If challenge anyone to get a lower queue for the same quality heaters. A+

Charleen V.

12/13/2022

Arrived on time and repaired our water heater in under 30 minutes. They installed it in 2018 and it was under warranty, so all we were charged was labor. Tech explained the issue, had the part in his work van and got it taken care of in no time.

Simon F.

01/01/2021 12:00:00 SA

My wife and I didn't go to work yesterday (some of my coworkers probably got naked and drunk when they heard that I wasn't coming in, but that's another story).

Right before we left, I heard a loud screeching noise.
I wanted to ignore it (I briefly looked outside because I thought that one of the neighbors had a mechanical issue), but it quickly became clear that the noise was coming from the water heater area.
The water heater had broken and was spilling water on the floor.
I was initially stunned, and so I had my wife tend to it.
Lol.

It's good that we were running late.
Had we left on time, we would have returned to a somewhat flooded house.

My wife had to leave a message at first.
The hours are normally 7 a.m.-7 p.m., but they were understandably different on New Year's Eve.
A man named Alex called shortly after 9:15.

We were told that a technician would come today between 8-9 a.m.

We mainly cleared the water out using buckets and a water hose.
My wife did a great job (I helped, but I left twice to go grocery shopping, which was stressful in its own way).
Having all the water drain out meant that the appointment today was shorter than it would have otherwise been.

A technician arrived at 7:59 a.m.
He was friendly (he even said Happy New Year to my wife before he left) and straightforward.
I'm glad that he didn't waste any time.
He was a true professional.

It wasn't an issue, but the technician said that the work would take about 90 minutes.
He actually left at about 10:50 (the work took closer to 3 hours).

The company follows safety procedures.
For example, the technician always kept a distance and was wearing a face mask.

yelp.com/biz_photos/wate…:
We received a 40-gallon gas water heater. Our old one was a 30-gallon.

The cost was $1,400 (this included labor, removing the old water heater, and taking it away).
We saved $50 because my wife had been referred by her mom (her new water heater looks just like ours).
There's also a $25 military/senior discount (my mother-in-law was able to take advantage of it).
Coupons for $50 off are also available.

The situation sucked (I expected my wife and I to buy a new water heater this year, but not on day one), but it's good that we went with Water Heaters Masters.
We received great service and now have some peace of mind.

youtube.com/watch?v=5Imi…

Monica J.

9/15/2022

The customer service is top notch! Mike was great. My water sensor would randomly make noise and I was nervous it was a leak. He came right away and checked that everything was working fine and he changed out the battery for me! Thanks!

Noelle L.

06/12/2022 12:00:00 SA

Fortunately we didn't have a massive issue with our water heater. It was just leaking slightly, which gave us some time to shop around. All the water heater specialists we contacted were very responsive; however, Water Heater Masters had most affordable quote by far. Eddy came out bright and early 8:30am on a Saturday morning, quickly assessed the situation, answered all our questions, provided a quote, and by 10:30am we had a new water heater and he was done. Their warrantee is also very good because it includes labor in addition to parts for at least the first year. Of note, if you're looking to go with Home Depot (HD), HD requires you to get the work permitted through the city, which I really just an extra expense. I think because the the permitting, their technicians are overly caution and sometimes recommend things that aren't really necessary. We consulted with several specialists to confirm that those HD recommendations truly were just extra. Additionally, Water Heater Masters uses Bradford White water heaters, the parts for which are much more readily available compared to Rheem brand. Eddy also provided us good information about what it would take to install tankless water heater systems, and listed out the pros and cons in a very neutral manner. I'd definitely highly recommend them!!!

E H.

7/28/2022

Called this business after getting referred by a close family friend who utilized them. Great phone customer service, made an appointment same day to have a tech (Jorge) come up and take a look. He was on time, knew exactly what he was talking about and had a plan of action. Best part: He did the install same day and it only took a few hours. I was totally surprised, didn't expect that. He finished, cleaned up the space he worked in, and payment was super quick, prices were awesome. These guys don't gouge you like other companies do, and they're respectable and professional. I can't recommend this business enough. I just wish I'd seen the 50 dollars off coupon the day the install happened!

Maria V.

12/13/2022

Brian just left after removing an old non-functioning solar water heater that was in this house when we purchased it 3 years ago. He was so professional, super friendly and clear on exactly how he was going to carry out this job. He is the template of excellent customer service and professionalism - from his greeting down to making sure everything was tidied-up before he left the job site. Almost forgot to mention that this company is super responsive. They told me how to get a hold of them when I was ready to schedule and Alex was just as professional and friendly as Brian. Great staff, great company!

Jack M.

1/22/2023

We called on a Saturday morning and had a new water heater installed same day. Competitively priced and awesome guys!

Bert M.

4/28/2022

Jason came out and provided a free estimate. I said I would get back to them after I got another competing estimate. They actually came in with the best price so I called late in the afternoon to secure a time. They arrived early the next morning and replaced my large 75 gallon water heater with another Bradford which they had in stock. Did great work including a new water shut-off valve, new gas valve and hose and new flex pipe connections.

Mike S.

1/19/2023

My tankless heater was leaking and need replacement caused it's old, I found Water Heater Master on yelp with great reviews, and gave them a call and Alex help me great customer service and set up a appointment , and the technician Mike came out and explained to me what he going to do very detailed and did a great job when it was done

Daniel K.

2/20/2022

There is a reason they have so many 5 star reviews!

We called Water Heater Masters on a Sunday morning to fix our water heater. We left a message and figured we wouldn't hear back until Monday. Alex called us back in 30 minutes and scheduled someone to come out and replace our water heater that same day!

Jason arrived on time, was very friendly and explained everything. He removed our old water heater and installed the new one in a couple of hours. He made sure we were happy with the install before leaving.

Thanks to Alex and Jason for providing such great customer service. We highly recommend Water Heater Masters!

Betty S.

07/07/2022 12:00:00 SA

Revising 2nd time... The new water heater they installed last Thursday afternoon failed sometime Sunday evening or Monday, made a lot of noise and was leaking, took a while for them to call me back but Mike (very professional) came quickly when they did and added a fix that we hope works.
1st review: Absolutely excellent service! Water heater died and I called Water Heaters Masters and Eddie came out in an hour and had a water heater and all the parts on the truck and the technician Eddie was polite and quick and very talented. Did very clean, very nice quality work. Highly recommend!

Vincent C.

07/06/2022 12:00:00 SA

it's a tankless job but someone has to do it! haha. Rigo did the flushing of the tankless h2o heater...on time, courteous, professional. Alex quoted the reasonable price. I'd recommend these guys...yeah, Masters of the Universe In Concord.

Mander Z.

5/28/2022

Water Heater Masters sent Jason to evaluate my water heater issue. My water heater was under warranty, so the manufacturer, Rheem, send a replacement part. The package Rheem sent contained only one of the two needed parts, so Jason installed the part that did arrive. After contacting Rheem again, and getting the second parts package, Jason came again, on a Saturday morning, to finish installing the parts installation, for no additional charge. You can't ask for better service.

Jay C.

9/24/2021

We just had a new water heater installed and it couldn't have been easier. Our installation was a little complicated because we were also getting mold remediated from behind the old water heater, so the removal and installation had to be done on separate days. Alex was super accommodating and even sent someone out again after we discovered our shower has a pressure balance valve that prevents any water flow without a pressurized hot water line.

I think it's great that they specialize in water heaters and probably do a ton of installs. Lots of experience. I assume that's why they were able to provide an affordable quote very quickly, and the install looks and works great.

One piece of advice / feedback: ask them to flush your new water heater. Maybe they actually did once with mine, but I noticed a slight propane smell from the hot water for the first day. I called Alex about this and he put my mind at ease that this is normal (especially if you have a sensitive nose), and it was gone after I ran the hot water a bit on the first day.

Pulkit A.

05/04/2022 12:00:00 SA

Our Water Heater decided to break down and started leaking. I reached out to Water Heaters Masters on Yelp and they very quickly responded back with a high level estimate. I called Alex to schedule an appointment and he was kind enough to fit me in the next day. Rigo arrives the next day and was so polite. He quickly assessed the situation and walked me through what he would need to do and what will be the final cost. The pricing was very competitive and Rigo was already carrying a water heater so that he could get to work if I gave a go ahead. Rigo was very thorough and did a fantastic job. He was done in ~2.5 hours and we had hot water again! I would highly recommend Water Heaters Masters for water heater installation

Marta J.

7/19/2022

HIGHLY RECOMMEND!! I wanted to switch to a tankless water heater. Rico came out and did a great job (including going into my crawl space) to map out how the installation of the new water heater would be installed in the new location. He did a great job explaining to me what would need to be done.

I heard right away from the owner, Alex, and I was scheduled within the week.

Rico showed up on time and got right to work. Two other people came and did specific aspects of the work. I could tell they'd worked together and respected each other's work.

Rico went above and beyond on a hot day to be sure everything was working correctly with no leaks.

The invoice was the same as the original proposal even though there were some unexpected hiccups.

Great experience from start to finish. Highly recommend!!

Jeffrey R.

05/03/2022 12:00:00 SA

Received a couple of quotes from others, each pretty high with a lot of expensive options. One wanted to charge me $350 to get the county permit! (It costs $132 direct). Alex at Water Heater Masters gave me a phone quote and when I asked about what extras might be involved, each was included. Brian showed up to scope the job and did it on the spot for exactly the quoted price. No fuss. Tidy install. Happy.

Evo V.

08/11/2021 12:00:00 SA

Thank you to Alex who answered my call this morning who assisted me right away. He was able to send Jason to do an estimate within 45 minutes of my call. Jason did an amazing job with the WH. Jason was very friendly and professional. Thank you Alex and Jadon for your heat service!

Spacey W.

5/15/2022

Called for a non emergency to troubleshoot my water heater. Was given an honest professional analysis by Brian and a couple of options that made since after the evaluation. Worst case scenario was getting a new heater, but well worth it after looking back at all the times I had limited hot water and good pressure. Hope I don't have to see you for another 15 years or longer

Cynthia S.

7/18/2021

I call this company on a Sunday (water heater leaked all over the garage) and response was immediate! Eddy showed up at my house on time at 1pm and replaced the water heater and valves. He is very knowledgeable and safety conscience. He quoted a very good price for a quality water heater. There were no surprises and best of all it was done right!! Thank you Eddy. I recommend you as being a top notch technician! I appreciate your hard work and for answering all my questions.

J Todd P.

6/19/2022

Fantastic experience - and saved me thousands of dollars. They will absolutely be my first call from now on.

Another reputable company had come for an evaluation and recommended a solution exceeding $4k. I called Alex for a second opinion and he practically solved the issue over the phone. He still had a Rigo come out the next morning and resolved the issue within minutes - an issue the other company had not considered before recommending full replacement.

It is so valuable to find a team you trust for their wisdom, capability and honesty. I highly recommend Alex and Water Heaters Masters

J R.

11/10/2022 12:00:00 SA

They responded quickly, scheduled quickly, arrived the same day, immediately discovered the issue, fixed it on the spot, and we had hot water again. Always nice to work with a team of experts that make things easy and efficient for you.

Yee W.

6/24/2021

I totally recommend this company! Saved our lives! This review is about one or two months old so I can't remember all the details since I have mom brain.

But Alex and Mike provided Great customer service! Turns out, We needed a new water heater when we thought out pilot light just went out.. but it was also leaking water. Ugh, our pockets was screaming from the bad news. Lol.

At least we have a new water heater that's up to date and better looking than the broken 30 year old one. Thank you so much for your help! Amazing!!! We couldn't be happier :)

Ronald F.

7/26/2021

First and foremost these guys are rock stars. They don't procrastinate and give excuses. The see a problem and fix it. After 19 plus years our water heater started to leak. I called 4 companies and picked WHM. No regrets and these guys got us up and running in half a day. Why so long? I have a big Water heater and it took 3 guys to remove the old one and gently install the new one. It's nearly 300 lbs and it had to be lifted over a steel barrier. It was not inexpensive but the damage from a leaky water heater would of been massively more. Pick the right crew for the right job

Bryan H.

9/13/2022

I went with Water Heater Masters because of their 5 star reviews. They did not disappoint. Jason was the installer. He was on time and did an excellent job with the water heater replacement. Thanks!

Kevin C.

10/16/2021

Efficient
Replaced a water heater that needed to be replaced and did not want to wait until winter

Kristina P.

3/13/2022

Our water heater started leaking on a Saturday evening and we were worried we weren't going to be able to get help until Monday. Water heater masters responded right away and were able to come out the next morning on Sunday to replace the water heater. Pricing was very reasonable and more competitive than other options we explored. Service was great. Highly recommend!

Allan A.

06/04/2021 12:00:00 SA

Contacted them Thursday and job completed next day by noon. Punctual, informative and quick. Competitively priced as well.

James K.

5/13/2021

From Alex to Mike, George, and Rigo...these guys are super efficient, thorough, timely, professional, and friendly. Had a custom job to install the newest Rheem Proterra hybrid heat pump water heater and the three of them were like machines...all while letting me annoy them with small talk and observation which they happily indulged. They don't mind answering any and all questions while working and their price points are, most importantly, fair. It seems no project is too difficult and they are truly masters of their craft. Will not bother going with anyone else going forward.

James L.

8/20/2020

Painless and quick. Saw a small puddle by my water heater and wasn't sure if it was a concern or not. Called them and they can come out 2 days later. He looked at it and said there is a small leak, but it was time to change. The water heater was 16 years old..granted, water heater is suppose to be changed out every 10 years, so mine lasted longer than expected. Luckily, I didn't run out of hot water or have the water heater leak a lot.

He came in and took and hour to install. So quick. If your company has Water Heaters in it, they do this all day and I would only expect they 'now what they're are doing and can do it quickly without jeopardizing the work. Would recommend them.

Stephen W.

4/25/2020

I will ALWAYS support local businesses vs. big box retailers, whenever possible. Water Heaters Masters is an outstanding company.

I e-mailed via Yelp messaging for an online quote. Matthew got back to me within an hour or so. I called the company to make an appointment. They were actually available the SAME DAY to do the work.

Sam came out and looked at what was needed. He had to go to their warehouse to pick up the new tank. He was back in less than 30 minutes. In just a couple hours, he had the new water heater installed and hauled the old one away. The cost was exactly as estimated. He took the time to explain the workings and left the whole work area spotless.

There is a reason this company has ALL 5 stars - because they are excellent all around. Without any hesitation, I can recommend them for any/all water heater maintenance or replacement you require.

Good job, guys !

Susan H.

11/08/2022 12:00:00 SA

My house got hit with 240 volts of electricity from the pole located in my neighbors yard. This surge wiped out almost everything in my house, tankless water heater included. I called Water Heater Masters and they sent Jorge out immediately. Jorge had to order a part from the water heater company, but it came and he was here to fix it. But of course there was another part needed and to make a long story short, Jorge left and went to his warehouse, found the part, called me and came back and fixed the unit. Jorge went above and beyond and I am so very grateful. Now excuse me but I'm going to take a long HOT bath after a week without hot water. :)

L D.

6/26/2022

Humberto came out on a hot Sunday afternoon--he was clearly knew what he was doing. He explained EVERYTHING to my husband and me. The problem with our leading water heater, the features in our new water heater, and how to operate our new one. He was quick, efficient, and very patient with my questions as he went along, and he added a pan under the hot water heater (which we did not have and it makes so much sense). My husband and I were thrilled with his effort, his customer service approach, and the excellent craftsmanship. I will recommend Humberto and this company to all my friends.

Neil C.

03/07/2022 12:00:00 SA

Great great service! Honest and reliable. Wife was able to make an appointment next day with a time window of 0800-0900. Jason was honest with his assessment of the broken water heater. Quote was competitive. Communication was great. Jason updates his ETA via text and practices masking and social distancing protocols. We now have a new 40 gallon Bradford and White Eco-Defender water heater installed within 2 hours. Thank you WHM!

Brian C.

8/15/2021

We had a water heater start leaking in our rental and since it was 14 years old we decided to replace it. Brian came out and had everything done in less than 2 hours! New water heater looked great and was working fine.

Strangely enough the water heater in our main house also went out! So Brian again came out the next day and replaced the water heater and again did a great job.

A few weeks went by and the first water heater started shutting itself off. Relighting the pilot light worked but the next day it did the same thing. Brian came out right away and replaced a sensor. But then the next day it happened again so he replaced the thermostat. While he was there, he asked if it was possible that we had a water leak. We never saw any water so didn't think it was the reason.

Well it cut off again and when he came out again, he walked around a bit outside and found a bad water leak under the house! We're very grateful for the fast service and finding the root cause. They don't do other types of plumbing repair but at least we knew what the issue was.

After fixing the leak, no more issues with the water heater. I'm sure the auto shut off the water heater was doing saved the new heater! I hope I don't have to use them again anytime soon but will only call them in the future. Thanks guys!

John G.

4/30/2021

Amazing! Professional! Exceptional in every way . Alex was very open with what they could do for me. No pressure . The next day Mike came out and we agreed the unit needed replacement. Mike hooked us up in about 1 hr 15 min and Bingo! Hot showers for the family again . I highly recommend them . Easy peazy

Pete G.

02/05/2022 12:00:00 SA

Quick response, here the same day, very friendly and professional, two hours and my son could stop complaining that I used all the hot water AND then broke the water heater so he couldn't have a shower...after his 10-mile run. You have no idea how much I wanted him to shower, so I appreciated Water Heater Masters more than I can say!

Sara M.

2/21/2022

I needed a new water heater on a Sunday. I called and was given a price over the phone. The technician came over earlier than expected and did the work in two hours. Very pleased with the work and the customer service. I was charged the average rate for a new water heater and installation. All the problems we were having with the hot water prior to the service are now gone. I am very grateful and highly recommend Water Heaters Masters. Money well spent.

Michael B.

06/04/2022 12:00:00 SA

Humberto was great. Showed up on time, removed the old, and installed the new Bradford White gas tank water heater. Did a very good job! If you need a new water heater, I strongly recommend these guys. 500 + five star ratings can't be wrong! Price was about what I expected to pay. I'm very happy I chose these guys!

Kristine N.

03/01/2022 12:00:00 SA

Appreciate that they were able to not only contact me, but provide service on a Holiday. Thank you!

Mark H.

3/22/2021

Great fast service and a fair price
Got a quote from a few contractors to replace my water heater. Water Heaters Masters were fast to quote, professional to deal with.

They came on time, were fast and did a quality job.

Chiru N.

9/29/2021

Sam was our technician and very knowledgeable about the issue with our water heater. Another person from another company couldnt figure out the problem earlier. Sam quickly resolved the issue and the heater was back to working within 45 mins or so.
Highly recommend !!

A Y.

11/15/2021

Alex and Jorge were great! They were very helpful and simplified the process to install a water heater. Great service and reasonable rates. Thank you!

Arash P.

02/04/2021 12:00:00 SA

My experience with Water Heaters Masters was top notch. Alex was able to schedule an estimate for me within a few days (during the holidays). Jorge came out and explained everything to me about my heater issues as well as options for a recirculating pump system.

The quote was very reasonable compared to other companies in the area, so I scheduled the replacement heater and pump. Jorge came out and was very professional and informative about the process.

The COVID-19 precautions were also very good. I felt safe 100% of the time during the inspection and installation.

Three weeks later and I couldn't be happier. Thanks again!

Christine B.

5/30/2020

They did not disappoint. No complains ...
All Compliments for this Family owed Company. Very efficient and Professional.
They were on time, looked at our water heater, gave us an estimate to replace our 19 year old tank, started the work and they were done in less than 2 hours from the time they arrived.
THANK YOU for the very painless process

Luz P.

1/18/2021

Having never needed to move a water heater, I was nervous about what to expect. Alex and his team were AWESOME! Mike and Sam came out to give us an estimate and do the job. They answered questions about location and tankless water heaters (if you're interested). They were extremely knowledgeable and gave us the confidence to move forward with this job. In about 4 hours, Sam moved a water heater from inside the house, out. He made sure all of the plumbing was installed and attached correctly and strapped the water heater safely. It's been several weeks now since the job was done and the water heater, it's new location, the water flow itself are all working perfectly. We have not had any problems. If I have any future water heater or plumbing needs, I will first reach out to Alex and his team. Thank you guys for taking care of us and sharing your expertise.

John B.

1/22/2021

On Friday my water heater decided to up and quit on me. I did an online quote and was responded back quickly. I called and spoke with Alex, who's earliest appointment was Saturday morning for an estimate. I made the appointment and told Alex, if he has a cancellation, I would make myself available for it. Well a hour later he had an opening in a hour, well I took it.

I have already done research and tried doing the easy stuff before calling and realized what it probably was (Burner). I new the cost and reliability of it if I just replace it.

Well Brian arrived and he showed me the burner and the screen was dirty and cracked. When we drained the tank it had lots of sediment because of the water type in Oakley.

I knew what the general price was to replace the tank, so I asked Brian. Brian said $1,575, which is a little lower than what I expected. Brian replaced the tank, all exterior components within 2 hours.

Brian is very knowledgeable, he used COVID proto call, cleaned up any mess. He filled, lit and explained everything. I trust this company with good quality work and very reasonable price. Highly recommend them.

Harold O.

11/09/2021 12:00:00 SA

Hi

I wanted to let everyone know how satisfied we were with our service from The Water Heater Masters. I'd spoken with a gentleman named Alex. I had originally called two weeks prior but I couldn't keep that appointment due to my work schedule.I called back and Alex was able to schedule my appointment with his technician named Eddie. Eddie was soooo kind , knowledgeable and just a great in his dealings with people. He done a great job.. I'd checked around as a conscious consumer and they're prices were very competitive or outright cheaper.. DON'T sleep on these guys. They done a great job.. Thank you Water Heater Masters !!! Keep up the great work!!!

John M.

8/26/2022

Water heater conked out this morning. We phoned this company, based on the rave reviews it has received. The plumber was here within an hour, and a new water heater was installed within 3 hours. No fuss, no muss, totally professional. 5 STAR all the way

Mark V.

11/17/2021

I just wanted to say how extremely pleased I was with your company and with the technician today. From the first phone call we had (and then you guys being able to fit me in the very next day) to the last step in the process, I was impressed And I was beyond impressed with the job the technician did onsite. He went above and beyond what I expected and ensured all the old pipes, valves, hoses, etc. were replaced. He walked me through the options and was polite, clean, and professional. He did an amazing job cleaning up the area and even wrapped up my garden hose for me (that I had used to drain the tank b/c it was leaking) and put it away!

Plus, the price beat the competition and I got a 50gallon tank for the price that was below the competitors 40 gallon tank prices! You saved me money and saved me and my family from another night of having to take cold showers!

I can't enough positive things about the company, the technician, and the quality of work. A++ work!

Jared P.

12/23/2020

Thanks to Yelp. The owner reached out and apologized for any inconvenience and stated they were small business and he didn't know how they missed the calls. He asked how much plumbing repairs were due to the install, and guess what he paid the invoice plus about 30 bucks. Going the extra mile is what generates return business, and as long as they ae in business I will continue to be a customer. Highly recommend.

Chris A.

8/23/2021

Jason was quickly responsive And came out same day on SUNDAY to replace the thermal coupler to our Water Heater. Most places didn't respond or didn't have the parts.

Great guy! Thanks Jason!

Linda G.

7/15/2022

Our water heater went out and I needed it replaced asap. Water Heater Masters came the next day and took care of the job! Excellent professional service! I would highly recommend them.

Wendy B.

11/04/2021 12:00:00 SA

We've always had a problem getting hot water to the upstairs bathroom without wasting water. We considered a tankless water heater and called Water Heater Masters. The lovely fellow who came out to consult recommended adding a pump mechanism to our not that old water heater. He came out the next week to install it. It's a great improvement and a relief not to be wasting water in a drought or collecting the shower water with a bucket. It was a pleasure to work with these folks.

Noman M.

11/03/2020 12:00:00 SA

Great customer service. Our water heater gave out. I reached out via yelp, they got back to me within 15 min, unfortunately they didn't have any weekend appointments but Alex was able to send someone on Monday.

Ray, their technician, came out and attempted to fix the unit. Ray was respectful and very helpful. He gave us a few options and we chose to install a new unit. They came the next day and replaced the unit and actually charged us less then what they initially quoted us because they couldn't fix the original unit.

Appreciated their responsiveness, honesty, and empathy to a customer who doesn't have hot water.

Trish B.

11/13/2020

Prompt response, showed up the next day (would've come immediately but it wasn't an emergency and it was a weekend). Excellent, knowledgeable installer who explained everything he needed to do and why and gave me a detailed bid. He came back the next day with the water heater and it was done in an hour. And I'd like to say that when they gave me a time range of when he would be over, 8-10 am, he was there at 8 both times.
Highly recommended!

Sheri J.

5/16/2022

Just got a replacement instant hot water heater, and could not be happier with the service. Called Friday, consultant came that afternoon, promptly at beginning of time window specified. Listened to my issues and concerns, reviewed our setup, made recommendation to best address our needs. Water heater installed bright and early the next morning, a Saturday! Given our original very old sink (probably dating back to the 1920's), one part was obsolete, not available at our local sources, so we had to wait until Monday to find out if they would be able to order the part needed to install a recirculator to more efficiently deliver water to the upstairs sink. They completed the job that Monday morning, no additional prompting needed, and everything works great! Price came in lower than anticipated, work was done extremely promptly, workers were all friendly, knowledgeable, courteous and efficient. No surcharge added for paying with a credit card. A+ service in every respect!

Bethany J.

7/25/2022

We had an A.O. Smith water heater that was 4 years old, and still under warranty (purchased from Lowe's) that had a faulty burner. After going round with A.O. Smith over getting a replacement burner (on backorder, of course, with no date provided for re-stocking and no hot water for a week), they finally agreed on providing a voucher for a replacement water heater. The catch was we had to hire someone to remove the faulty water heater, take it to Lowe's to get the replacement, and install the new water heater ($850). I am a single mom and do not have a truck, or the skill to remove a water heater on my own, so I had the good fortune of finding Water Heater Masters. They sent Eddie out on a Sunday morning. He removed the faulty water heater, took it to Lowe's and waited patiently in the customer service line with me until we were able to get the replacement. He took it to our home and had it installed within an hour. After a week without hot water, we were beyond grateful! (Shame on A.O. Smith for not reimbursing us for the cost of the service--what good is a warranty for a part that they don't have in stock?!). We highly recommend Water Heater Masters, and would call them again without hesitation.

Sijie Z.

12/14/2021

Quick, polite, very nice guy, Jason did a great job! One year warranty. Came same day, very professional

Leslie d.

7/19/2022

Another happy customer! There's nothing worse than discovering you have no hot water. But nothing better than making a call to Water Heaters Masters and having a real person answer the phone immediately! We called on a Monday morning, got an appointment for between 11 and 1 that day, were given a reasonable quote (given the tricky access and stairs involved), and had our new water heater installed by mid-afternoon. Rigo and his assistant did a great job. We can't thank them enough!

Kit T.

9/22/2020

I was sure glad they were so responsive. I had an issue and left a message late Saturday evening and was phoned back Sunday morning, with an available appointment Monday.

They did a good job in general replacing my old water heater and installing a new one including much better earthquake bracing than before and sourcing the new water heater the same day. It was within 48 hours of my initial call that I had hot water again with a new water heater. No complaints there. The pricing may be a bit higher than others but again, they do a good job and are responsive.

I'm only taking off some stars because the installer nicked up my door and wall a bit with the tools that he had hanging on his belt. When working in close quarters, I would really suggest that the installers remove their tool belts or something because it was a bit upsetting to keep witnessing him bang my wall with a heavy tool as he was moving around in and around the water heater area. I now have a few nicks on my door and wall from that.

Update: The owner contacted me and did take care of the above mentioned issue commendably, Quite responsive, I would still use them again in the future as he said they would be doing a change for the installers to not use a tool belt in close quarters.

Vivian R.

01/03/2022 12:00:00 SA

Water Heaters Masters is great! We discovered that our water heater went out on Thursday 12/30. Luckily, we contacted WHM, and talked to Alex who was very knowledgeable and professional. He quoted us a price and the next day (New Year's holiday) Mike arrived (early!!) to install it. Mike verified the price - as quoted - and was able to install it in a couple of hours. We were thrilled they were able to find our very large water heater on such short notice AND install it on a holiday. Can I give them 6 stars? Thank you WHM, and thanks Yelp reviewers for the recommendations that helped us find them.

Martha N.

08/03/2021 12:00:00 SA

We called and left a message and got a call back within 15 minutes. It was late afternoon so we got an early appointment for the next morning. This was for a pilot light that wouldn't light. Brian came right on time the next morning and lit the pilot light. He didn't make me feel bad about not being able to do it myself. I will keep them bookmarked for any future needs.

Sam N.

10/26/2020

I feel compelled to give a shout out to Water Heaters Masters. They installed a new water heater for less than half of the quote given by a major competitor, and Ray, the service technician on site, was amazing: Very personable, listened well, very committed to successful outcome. There were issues with the first install (no fault of Ray's) and Ray was back to make things right within 24 hours. It was clear that Ownership was equally committed to customer satisfaction.

If I could give six stars I would! Thank you Ray and thank you Water Heaters Masters!

Sharon T.

10/01/2021 12:00:00 SA

Good value did good work. Technician was professional. Plan to use them again for any future needs.

Jonathan L.

07/01/2021 12:00:00 SA

My water heater was leaking, so I called them at about noon, and a technician arrived in about an hour. My water heater is pretty old, so as expected, it needed to be replaced. In total, it was $1650, which I thought was a fair price. There is a 6 yea warranty for the heater, and 1 year for parts and labor. The workers were polite and professional, and now I have hot water.

Wyatt H.

9/28/2021

Had a few companies out to quote the installation of a tankless heater. WHM's team was easy to schedule with, offered a good price, and had the work completed cleanly and on time. I had them back out to reroute some other gas/electric lines and they did a great job. The whole team was professional and courteous, very pleased!

Marilyn D.

8/18/2020

We needed a plumber to install a water heater at our rental property in Baypoint. Searching YELP brought us to Water Heater Masters... seeing the rave reviews, we took a chance.

Well, now it's our turn to write the rave review! Wow - what a great company. I spoke to Alex who went out and provided an estimate within 1 day. The work was scheduled and the installation was completed as planned. Eric called from our rental property, explained what he did, went through the paperwork in a very friendly and thorough manner.

I was thoroughly impressed with Alex and Eric. You cannot find better gentlemen than these two. They explained what we needed to have done. They were patient while working with our tenants. They were not pushy. I wish every business could make life this painless! We have been thoroughly impressed! Great family owned company!

Thank you Alex and Eric!

Frank T.

08/02/2021 12:00:00 SA

My water heater was leaking on a Saturday. I looked at reviews and found Water Heater Masters. I called and spoke with the owner Alex. Gave me a good quote over the phone and had it installed Sunday morning, no extra fee. He also gave me $50 off using the yelp coupon. Jason was the installer and did an excellent job. Highly recommended.

Simon T.

5/25/2022

Same day emergency water heater replacement. 10/10 would hire again and would recommend

Deeva Y.

01/11/2022 12:00:00 SA

great service! replaced old water heater.
they scheduled within few days of phone call and took about 4 hours to install new bradford white heater! tech was professional. cost was reasonable and competitive compared to other companies. their additional cost for permit and inspection was too expensive in my view so i did it on my own to save money and inspection passed. highly recommend.

Angel Q.

07/03/2021 12:00:00 SA

WHM responded very quickly and professionally to our request for a quote. Our old water heater had a major leak on a Friday evening before a major holiday weekend. I'm so incredibly thankful that they were able to come out the very next morning. I appreciate that Jason showed up right on time and masked up. He quickly installed a high-quality water heater, tidied up nicely when done, and went over warranty and basic information with me before leaving. They simplified the process for us and seamlessly resolved a stressful situation. Highly recommend!

Mermaid A.

11/18/2021

Highly recommend Water Heater Masters. Josh was awesome! Water heater installation was performed in a timely manner. Great customer service.

Walt L.

06/07/2021 12:00:00 SA

Excellent service all around. Will definitely be top of mind should I need another water heater serviced or replaced.

Lynda H.

06/09/2022 12:00:00 SA

Thank you Alex and the team at Water Heater Masters! After a failed delivery of a new water heater from another company, Mike came out the same day and had a new water heater in his van that I purchased. He removed the old one and installed the new one in about one hour. The new water heater works great, the installation looks good and everything was left picked up.

Mike H.

4/28/2021

Exceeded my expectations!! We are doing upgrades/repairs and 16 years is good enough, so we decide to change it. No emergency. April 17 I posted an inquiry to Yelp, Mathew replied first. He quoted a price immediately $1475, sight unseen, and answered my list of questions. I took a week to research BAYREN energy credits, other vendors, had on site visit & quote from BAYREN certified on April 25. He and one other wanted to sell me overflow buckets, and pressure isolation valves. Their price $3000. April 26 I called Mathew back to book a day for visit to quote on 5 May (9 days away).. but I sent fotos and got a quote instantly $1475. Scheduled an install a week out, but an opening came up and installed on 28 April. Time from Yelp posting to happy install..11 days ( which includes a week of my research)
The installation took less than two hours, Mathew should hire more people like Brian....On time, On task. He responded to my concerns: possible leaking vent valve, carbon deposits around the chimney, sediment possibly dirtying the HOA driveway, cleaning the chimney vent, sediment in the bath faucet.. He's a master craftsman. thank you for your good work. Mike

Olya S.

8/30/2021

We had an excellent experience with Water Heater Masters. Our water heater broke and I was super impressed with how responsive and professional they were. Eddy did a terrific job. WHM was able to do the job same-day and were very straight forward about the whole process. It was a perfect experience from beginning to end. I highly recommend them.

Sidney W.

03/10/2019 12:00:00 SA

These folks are the shining example of a solid/reliable local business! I recently purchased a home and wanted to do an elective replacement of a 40 gallon 14 year old Rheem gas water heater. From start to finish the process was seamless:
1. Fast response to messages
2. Experienced counseling, transparent pricing and detailed overview of process from Alex over the phone
3. Saturday scheduling
4. Fast and professional installation from Jorge who was also affable
I would highly recommend them for all your water heater needs. They beat the Big Box Store experience hands down!

EJ T.

05/05/2021 12:00:00 SA

Easy process of getting a quote. Responsive both via phone and email. Scheduling the job was simple and they came right on time with all needed parts. Thanks for a smooth water heater replacement at a fair price. I'll keep you guys in mind for future work!

Ken A.

6/15/2021

Our water heater started making backfire sounds and the flame was making a stuttering sound. Eventually the water heater gave out, scheduled an appointment the day before and the installer came out the next day.

The guy that came out was straight forward and pointed out what he would replace and have to do. Along with what he may not be able to do.

During the replacement the 7 year old water heater had too much settlement in the tank that was clogging up the drain valve. He had to move the water tank filled with water which was an energy sucker. I went outside to help him drain the tank, while he worked on installing the new tank.

He replaced all the parts that were mentioned and was able to reuse the existing piping for the pressure release valve.

Overall great job.

Mark R.

06/04/2021 12:00:00 SA

These guys were a life saver. Our 8-year old water heater crapped out right before a weekend and we were going to be in a bind. I called these guys up based on other reviews and they dropped by in 2 hours and had a brand new water heater with recirculator pump installed in about 4 hours. I believe Julio was the installer and he did a pretty stellar job. He kept everything well cleaned, and installed the recirculator pump correctly (our old one from previous owners was not installed correctly). Kudos to these guys for the quick turn around and awesome job!

Corina C.

05/12/2021 12:00:00 SA

Support your local small businesses! It was easy to speak to Alex and set an appointment to have a tech stop by to get an estimate on what it would cost to repair our water heater. There are no phone prompts and you get to speak to someone in person and set an appointment right away. Alex is super personable and knowledgeable and has a great staff that believes in following cdc guidelines and getting vaccinated. It was safe having them come by our home. Customer service is excellent. Their pricing is competitive and fair and was exactly what they quoted there are no hidden fees.

Brian was terrific as a tech and showed up at the appointed time to
fix and replace our water heater in a timely manner. He is an experienced professional who was available to answer all our questions in person and by phone right away. I highly recommend Water Heater Masters for your water heater needs. Ask for Brian he is an expert at water heaters who is efficient and knowledgeable and great with customer service and repairing water heaters. I would not hesitate to recommend them to others and would definitely call them again should a need arise to fix our water heater again.
Thank you Water Heater Masters Alex and Brian for making my experience a positive one! And we are super grateful to have a fantastic new water heater that has a warranty. If I could give them 10 stars I would!

Jason C.

06/01/2021 12:00:00 SA

Did not return to job after resident found that one of their valves was leaking. Kept being sent between the company and technician, neither claiming responsibility.

Stephen O.

3/16/2021

OK....so we bought a new home 3 years ago with a tankless water heater. We have EXTREMELY hard water. I THOUGHT tankless water heaters were maintenance free.
WRONG!!!! Now after 3 years I'm taking my shower head off every 2 days because there are STONES in the screen where the water comes in from the pipe to the shower head. Every two days I AIN'T GETTING NO WATER BECAUSE THE STONES ARE BLOCKING THE SHOWER HEAD UP!!!! Call a plumber....he says it's because of scaling in the water heater. ??????????!
OK.... So fix it!!!! We don't do that!!! WHO DOES???
So he recommends Water Heater Masters,Inc. now this guy's been my plumber for 30+ years, so his word is LAW!
So I call them....they answer on the first ring.....set up my appointment.......guy shows up
(Mike Woodruff) EXACTLY at the appointed time 8 AM. Explains the job. Does the job! Looks at my water softener, which I just purchased to try and cut down on the scaling. ....takes the time to explain how the entire system is going to work and effect my water heater.....tells me about my brand of tankless water heater......TOTALLY STRAIGHT UP OUTSTANDING GUY!
You can do this type of thing yourself......cleaning and descaling your eaterheater....many people do....but WHY! I prefer professionals to service my expensive home equipment....
So SHOUT OUT to this fine company! 5 Stars *****
And Mike Woodruff!

Meryl O.

03/11/2021 12:00:00 SA

I think I finally picked a great repair company! After several false starts with other companies, Water Heaters Masters gave me a fast and reasonable quote, came out the next day to replace my old tankless unit and even drove halfway across the Bay Area and back to get the last available tankless heater available due to some issue with a container ship.

Sam was amazing! Showed up on time or early and kept me in the loop if it was going to be longer than anticipated. He gave me just the right amount of information so I could understand what was needed without my eyes glazing over from plumbing overload (plumbing overload sounds more suggestive than I meant it to...but you know what I mean!) His work was clean and careful - he obviously takes pride in what he does.

After several stinky days, I have hot water again and can shower in my own home! I can't thank them enough! Pricing was very reasonable too for high quality product and service! I hope to install a water softener before too long, and I won't hesitate to use this company again!

Robert G.

5/18/2021

Had a very nice tech come by. He said they dont work on units this old. It is 15 years old but it only had a loose contact. Told me i needed to replace costing well over 3000.00 . had another company come by. Cost me 49.95 and it works great

Anna T.

5/31/2021

Exceptional service from start to finish!!! Alex quoted a fair price to replace our 12 year old water heater that was making loud popping noises. Alex was able to scheduled us right away! No extra charge to come out on Memorial Day! Mike arrived on time and was very efficient and professional. My dad and I enjoyed talking to him! He's a great guy and very knowledgeable! Water Heaters Masters' have proven to be a hard working, family run business that's honest, reliable, and reasonably priced! Thank you so much for providing excellent service!

Elvis F.

07/08/2021 12:00:00 SA

Very responsive with next day appt. for estimate and installation if desired. Did good work.

Rochele M.

3/13/2021

Called and got a appointment easily. When they showed up , and found out my water heater was about 14 yrs old , they said we don't fix anything over 10yrs old. If that's the case, then why did we arrange the appointment? They never investigated the problem with the water heater, just looked at how they would install a new one ( being in a townhome) and I never got the estimate for a new water heater they were to email me .

Clare R.

06/10/2021 12:00:00 SA

Water Heater Masters is aptly named! I made an appointment two months out and they showed up right on time, wearing a mask and ready to work. Mike was the wonderful technician...a veteran of installing water heaters and that's all he does, which was great too...no additional jobs to distract from the most important one. He told me all the techs for the firm strictly work on water heaters---servicing, installing, etc. Mike replaced my 1993 circa 40 gallon heater with a 40 gallon and I couldn't be happier with it. Huge difference and he completed the job in less than two hours, by himself. Also, included some tips and kind enough to duct tape the metal straps so no one would rub against the edges and get hurt.
I highly recommend this company...Alex, the owner and Matthew both were cordial, efficient and helpful on the phone. And they came all the way from Concord to San Rafael, which was also impressive. Great guys all around!

michael g.

10/15/2021

We are super impressed by Brian and their company, WHM.
We talked with 3 other companies. I wouldn't consider other companies, at any cost. Please review our WHM compared to other companies proffered their bids.

Brian arrived at exactly our requested time..... not the usual 1-5 hour window time. Brian promptly gave us the exact, complete cost....not the usual sales job estimate Previous estimate work for the vague details, and approximate cost-maybe the cost

Brian arrived for the installation, on-time. He professionally completed the work, and answered our questions. I am very pleased with Brian's work and
Their company, WaterHeatersMasters.

We highly recommend Brian and WHM Company.

Jona S.

4/26/2020

I called these guys to fix a gas leak about two weeks ago. Despite the very short notice they were still able to come to my rescue. Unlike other plumbing companies I have used in the past, Water Heater Masters did not rip me off or charge me premium fees to fix the problem right away.
More or less, this was an excellent experience. The plumber who took care of the damn leak was professional, friendly and fast enough leave the house in less than 45 minutes. I do not like to recommend plumbing companies as they are shady and hard to trust but this one makes the exception to the rule.

Shelley M.

6/21/2022

My 3 year old Rheem Water Heater was leaking very bad. I called WATER HEATER MASTERS, talked to Alex. He sent out a technician next day around 9 am. The person came up to my door with no mask (I live in Alameda County where mask mandates were in stated. Especially in my home) no repect. Then he just said where is it? No introduction no name. I told him around the side in the garage. 10 minutes after off his cell phone he came in and took the pilot cover off and water was 2 inches inside the water heater. He said I don't know what to do... I said it probably needs to be replaced. He said he couldn't do that because it's under warranty. Alex told me he could it take it out and replace it with another one from Home Depot. I have all receipts and paperwork. Thats what my warranty represenative said also. But the tech was refusing. So at that point I said good by! Waste of time and maybe exposed to COVID! MASTERS OF WHAT???

Vanessa K.

03/09/2020 12:00:00 SA

You know what sucks, when the hot water stops a few days before the Christmas holidays and your in-laws are in town, but specifically when your mother in-law is taking a shower. Yep. That is exactly what happened.

Completely freaked out. Went on Yelp to find what the options are, on a weekend no less. Called several places for quotes. Googled what the average cost for a new water heater is, etc.

Luckily stumbled upon Water Heaters Masters, and let me tell you they really are masters. Someone called me back with a quote, which was quite decent considering some of the other quotes I've been receiving. They had availability NEXT MORNING!

Someone arrived the next morning (I forgot his name) on time. Super professional. Knowledgeable. Clean. We let him do his work. We got a new water heater in a few hours. Looks great and hot water exists again.

Note to self, water heaters last about 10 years only. I've already created a calendar note to myself 10 years from now...

Bill S.

03/09/2021 12:00:00 SA

Water Heater Masters is an amazing business that focuses on that one headache that we all have encountered, replacing a water heater. Gave the company a call, and the same day they sent out their service tech, Mike, and he gave us a bid on the spot and said they could replace the water heater the next day. We had a couple companies bid on the job, and they were as at a good price point compared to the other two. On the scheduled day Mike showed up and took less than an hour to drain, and dispose of the old water heater, and install a new water heater that was completely up to date with all the current codes. New lines, new gas line and valve, sediment trap, new drain pan and wall straps. Completely painless. If you need your water heater replaced you can't go wrong with Water Heater Masters!

Cynthia A.

8/20/2021

Called late one afternoon and received a call back right away. Serviceman arrived on time next AM and I had a new water heater by 1pm that day. Polite, knowledgeable and left the area tide. Highly recommend

Lisa B.

5/18/2021

They installed our tankless water heater a couple of years ago and have been extremely happy with their product. The service team has been so professional and courteous, explaining how to maintain the water heater. The customer service was fantastic! We were notified if the service technician was running late because of traffic. They made sure that we were updated on his arrival.
Wish all companies were as communicative and professional as them!

Christina J.

5/27/2020

Who thinks about water heaters until you're forced to think about them? Well that was us! Our 13 yr old water heater started leaking from the bottom but we didn't notice til our hot water went lukewarm. so we checked it out and sure enough water around the bottom and pilot light was out. After getting a few estimates this company was quick and efficient in communicating and had what seemed to us to be the best price. They didn't try to upsell but were very straightforward in showing us a similar replacement to our current hot water heater. They actually called to see if they could come get the job done earlier than our appointment time and that worked for us. They were super quick and everything looks nice and clean. Thanks for a great job! 50 gallon tank installed in less than 2 hours, old one removed and disposed for us. $1450 all said and done.

Kimberly T.

02/08/2021 12:00:00 SA

My water heater stopped working this morning. I messaged through yelp and got a quick response. I had further questions, so I was told to call Alex. I left a message and he called me back very soon. After chatting about my situation, he recommended I call the manufacturer because my water heater is relatively new. I made it clear that I wasn't really sure what I was doing. Alex chose to send me down what he thought was the best path even though I wouldn't be giving them my business because of it. That's an amazing level of professional integrity. I will certainly call Water Heater Masters if I need anything in the future.

Gary H.

3/25/2022

Noticed water heater was leaking so called Water Heater Masters. They came right out, replaced my water heater, were very polite. I guess sticker shock got me when they said $2300 bucks, but I haven't even gone out to but clothes in 2 years so what do I know!!! At least now I have hot water!!!

Linda C.

3/18/2021

Would definitely recommend Water Heaters Master. Alex sent Sam out the next day to replace our water heater. Sam was the best. He was very helpful and he went above and beyond my expectations. And their pricing was competitive. Thank you to both Alex and Sam. You Rock!

zews s.

03/11/2021 12:00:00 SA

When I found a large puddle of water in my garage when I wanted to leave for an errand I knew right away that something was wrong with either my water heater or the condensate pump. I immediately shut off the main water supply and called Alex at Water Heater Masters who had installed this water heater years ago.

The next day Mike came over and unfortunately told me that the water heater itself needed to be replaced. Luckily the warehouse had a same one available and he would be able to install the new one the next day. That was yesterday.

After removing a big gas dryer and washing machine in the very small space where the water heater is located, Mike, Eduardo, and Jorge dismantled and removed the old one, installed the new one, and put everything back together as it was before. They left the place as clean as it had been. All in less than 3 hours.

When they left Mike said See you in 10 years. I know that when the time comes, and we all know with water heaters it will, I know I will call Water Heater Master again.

The only thing of concern was that based on what this water heater costs online, and that some of the work that needed to be done had already been done previously the cost for the new one seemed pretty high.

Jennifer H.

2/21/2021

My second rave review for Water Heaters Masters in the span of a week! Water Hearers Masters saved the day again. First, they rescued me after my water hearer burst. Then later that same week, I found out the company doing my bathroom remodel, could!'t replace my 30 old shower valve. Alex helped with scheduling and got someone to my home as soon as he could, within a few days and Sam arrived on a Monday to do the job. Sam was professional, polite and was able to replace the valve for a great price. Can't say enough about Water Hearers Masters! Thank you

J B.

9/14/2021

Called Water Heaters Masters around 11:00am to request an estimate. Call was returned within 20 mins and Jason was on his way to take a look. Received an estimate lower than we thought we would have to pay and Jason offered to install the new water heater right then and there. By 5:00pm all work was done and we had our new water heater at a reasonable price. Jason did a great job installing and fixing some problems. I would highly recommend this company!

Carrie S.

03/08/2021 12:00:00 SA

Water Heaters Masters has replaced several water heaters fir me as well as made repairs to others. They always respond promptly, usually complete the service call in the same day and are reasonably priced. Highly recommend that you use this company

Alec M.

3/24/2021

Very efficient and does great work on replacing my water heater. Honest and reasonable.

Carol T.

03/05/2021 12:00:00 SA

They've helped us out twice now. First when we needed a new water heater, and the second time when a pipe burst. They're fast and efficient! Thank you!

Frank L.

10/25/2021

My water heater stopped working and it was very old so I knew I needed a new one. A neighbor recommended this company highly and their Yelp ratings were great so I phoned them. They quoted a price right in line with what a contractor friend said I should expect. Brian came today and was straight forward and easy to talk to. I watched him work and he was obviously an expert at installing water heaters and did the work with ease. He also corrected the the grounding of the heater and changed the placement of the gas shutoff valve to a better position. I asked him to also change the placement of the gas shut off to my gas dryer on the same wall which he did without an extra charge. I was very happy with Brian and with Water Heaters Masters.

DJ J.

12/16/2021

Strongly recommend and great customer service. Professional and efficient. Highly recommended.

Leah W.

3/29/2021

This is the second time I have used Water Heater Masters - one for my personal home and one for my rental. Both experiences were very good and they were very responsive. I called them on a Sunday morning and they were onsite a couple hours later. Appreciated their quick response and ease of doing business.

Barbara B.

3/24/2021

Jason just left my house for a hot water replacement. I called this morning and within 2 hours he was at my house prepared. He was very personable and efficient. I've lived in Danville 32 years and I have to say, of all the trades I've had through my house, this one was by far 10 star! Highly recommend them... very reasonably priced and pro job with the install.

Thank you!

Connie T.

3/23/2021

The day after I called, Jorge arrived for the appointment arranged- at 8 A.M. sharp. (I was worried- it's an old model and I feared I would need to buy a new one). He looked at it and said he could probable fix it! He worked fast and within an hour it was fixed!
He wore a mask and was polite and friendly.
I will remember this company and cannot recommend it highly enough!
Thank you Alex and Jorge so very very much!

K G.

1/26/2022

I called Water Heater Masters about my old water heater that was about to die. The person I talked to on the phone was super helpful and polite, and scheduled a technician to come out the next morning. The person arrived within the first 30min of the time window, gave me options for the repairs or replacement, walked me through what each would entail and installed a brand new heater during that same visit. I should also mention that he did offer to just give me a quote so I could compare prices since I didn't have an emergency how often does that happen these days? I'm so glad I went with these guys and not the first company I talked to. Highly recommend!

Matt J.

1/17/2021

I was experiencing a water leaking sound from my water heater, but seeing no leakage. I called and was able to secure an appointment for the next morning. Sam arrived and was professional, courteous, and capable. After ably troubleshooting the problem, listening to my input, he was able to narrow down the issue to a likely pinhole leak in a crawlspace hot water line. He crawled under the house and confirmed the diagnosis, then was able to crawl back under and repair it in less than an hour. I was very pleased with every aspect of the experience and I will definitely call again when I invariably have another problem with my hot water.

Dilo W.

1/23/2021

Our water heater started leaking on Friday night. Noticed it on Saturday. Searched Yelp can sent a request via email. WHM called within minutes and gave us a quote. Joe came over within a couple of hours and installed a new unit and hauled the old unit. The work was done professionally. They know what they are doing. The unit came with a 6 year manufacturers warranty and labor and parts have a one year warranty.

My experience with Water Heater Masters was pleasant and I happy with the service. I hope the unit will give me no trouble for many years.

Robert S.

3/17/2020

We just had a service with WHM. They were great. I would 100% recommend them. They went above and beyond to satisfy our needs. We called over the weekend and they were able to come to our place on Monday morning. Shout out to Alex for great service.

Note: They didn't even ask me to write a review. Now I know their yelp rating is legitimate and well deserved. I'm always a little skeptical of companies that aggressively ask for 5 star reviews.

Susan K.

1/17/2022

My tankless water heater went out suddenly and i was without hot water for 2 days. Alex was great about fitting me in the schedule and quoted a competitive price to replace my tankless hot water heater with a conventional heater. Brian came right on time the next morning and did the work with minimal disruption to me and my family. He was efficient, competent and accommodating with our needs. Great job!

Sherry Z.

04/11/2021 12:00:00 SA

Mike showed up on time, provided best pricing for a high quality tankless, and got the job done in 4 hours. They also take credit card. I forgot to mention the coupon on their website when I paid but owner Matt refunded me afterwards. Highly recommend!!

Patricia G.

10/23/2020

I called Alex this morning. He was able to estimate my job after reviewing pics I sent him. By just after 11:00 today Brian was at my house making my repair to my water heater. Brian was pleasant and made quick work of the job. Very reasonably priced. I was extremely pleased with their service.

Erik L.

12/31/2020

Extremely professional. Very satisfied with the installation of the new water heater. Walked me through the new water heater, restarting the pilot light, setting the temperature, and maintenance. Highly recommend them

Iris R.

2/13/2021

This is an awesome group of workers. I was very uncomfortable with another company. When I called this company I immediately felt at ease. Thank you again! Very happy with the quick response and great job!!

Lisa D.

11/28/2020

I wanted to UPDATE my previous review after receiving a follow-up call from owner Alex on 11/27/2020. Alex called wanting to reset the clock and make the situation right which was very appreciated and the right thing to do. We agreed they would switch out the defective Bradford White 75 gallon gas water heater if I covered the labor (which was $800). Mike did the replacement install the same day and was on time. He did the original install in 2013 and did an awesome job then too. My gripe was never with the competency of this business but rather, standing behind the product they installed which failed after 7 years. Alex agreed it was premature for the product to fail after 7 years. As it turns out, the technician noted a likely faulty weld at the top of the tank which was causing a slow leak. Thank you Alex and Mike for making this repeat customer happy!

Paula O.

10/23/2020

I was hesitant to replace our water heater due to Covid but ours went out, so I had no choice. I used yelp and received a few bids and ultimately went with Water Heaters Masters. The quote they gave me thrThe two gentleman arrived promptly on time and were professional. They replaced our water heater in a few hours and had their masks on the entire time. Very quick and efficient. I would highly recommend this company to others.

Tricia G.

9/19/2019

Just had our standard water heater replaced by them. I spoke with Alex and he sent a technician out to my house the same day. I was given a quote for a standard water heater and asked for information on a tankless water heater. I was then given an appointment to have another technician come out to give me the information and pricing for it. Michael came out delivered the estimate and the work was Scheduled for the next day. He was prompt and completed the work with in the time frame given.
I highly recommend them, they are prompt, courteous, efficient and communicate well. I did call two other companies to compare and one charges $65 for an estimate and the other never returned my call.

Jin Chuan S.

08/05/2020 12:00:00 SA

Integrity. Looks out for the customer. Mike came out twice. The first time he told us that our water heater was still under warranty/recall and helped us call it in to have a technician come by and fix it for free. (This was after another business came by and gave us a quote of over $2000 to fix it.)

The technician that came told us we needed to fix a valve. Mike came out again and took a look and said it still looks okay. He didn't want to charge us for work that didn't need doing. We did ask him to help install earthquake straps for our water heater.

I'm impressed by Water Heater Master's honesty. Saved us quite a bit of money. Definitely recommend them to others.

Steve C.

06/12/2021 12:00:00 SA

Made an appointment and the technician came the next time exactly the time scheduled. He did an excellent job, including removing the old tank and installing the new tank. Everything is cleaned after the job is done.

Derrick C.

06/07/2021 12:00:00 SA

Great job!!! Fast and efficient... I'm glad I selected Water Heaters Masters. I highly recommend!!!

H M.

11/04/2021 12:00:00 SA

Love these guys! Everyone I talked to was courteous, responsive, and reliable. They were helpful and did a great job! I would highly recommend them for water heater service. They were not only the quickest to respond but had very competitive pricing as well.

Melissa C.

9/22/2021

They came out within hours of my call. Replaced my water heater. kind, knowledgeable and professional. As well as covid safe.

HM C.

9/26/2020

After reaching out to a few contractors through Yelp for an estimate to replace our old water heater, we decided to go with WHM. Their customer service is on point. Alex is very timely in his responses and easy to talk to. He scheduled a tech to come out the following day to inspect and provide a free estimate. The estimate was within the range we received from other contractors, actually on the lower end which worked out great for us. We scheduled the work to be done the day after.

The tech, Jason called ahead to let us know his anticipated arrival time. Jason arrived on time and was very professional and courteous. He did a great job, left the area clean and answered all our questions. We are very satisfied with the work and service. It's been one week and thank you WHM for giving us hot water! So far so good.

Highly recommend this company and will be a returning customer should there be a need in the future.

Nancy M.

11/08/2021 12:00:00 SA

Our water heater busted a pipe while doing some research I came across water heaters masters called them first thing in the morning they had an appointment available for that same day, the technician came in and was done a couple hours after, new water heater perfectly installed! Awesome service! Thank you!

Debbie W.

10/11/2021 12:00:00 SA

Came in below estimate. Great communication. Jason and Alex were great. Lucky we found you. Great job.

Scott C.

12/10/2021 12:00:00 SA

I recommend this company. They are responsive, responsible. They make sure the job is done right.

Theresa N.

07/06/2021 12:00:00 SA

Water heater went out over the fourth, called in the morning of 7/5. I sent in a couple of pictures of my water heater and they had the parts for a possible repair but I decided to go with a new water heater as mine was 17 years old. I was quoted a price estimate on the phone and set an appointment for 7/6 early morning. Brian arrived timely and wearing a mask, went over the job with me and went to work. Before 11am I had a new water heater for the quoted price, nice clean job. Brian was very pleasant and efficient.

Shar M.

06/11/2019 12:00:00 SA

We needed our water heater replaced ASAP as we discovered it was much older than our home inspector led us to believe and it was corroding! We requested a quote through Yelp over the weekend and got a reply same day. Price quoted was more reasonable compared to another general plumber, and when they arrived for the appointment there was no hidden fees or increase in cost. They were able to schedule us for Tuesday morning and finished the work in less than two hours. We got a brand new 40 gallon water heater, with earthquake straps, pipe insulation, dirt trap pan, and they hauled the old one away. Great communication and great service.

jeff w.

10/23/2020

Easy to obtain quote and quick response for scheduling. They (two people) did work quickly and so far the water heaters are working fine (they replaced 3 in our building). They accepted a check in place of cash/card which was nice- I guess nowadays they are avoiding personal checks.
They cleaned up the area well before they left and were professional.

Glenda H.

10/26/2021

Could not ask for better service from this company! Water heater died on Sunday - emailed through Yelp for quote on Sunday evening - got back to us early Monday morning with pricing and they were available next day to install. Hired! We have hot showers again just like that. Fast, competitive pricing, professional. I wish they would expand to include other home repairs. We'd hire them for that too. Highly recommend!

Bebe B.

12/03/2021 12:00:00 SA

These guys were the best! Their quote was about half of another company's. We scheduled it for the following week then our old tankless water heater completely failed so they moved the new installation to the next day. Guys were very nice, efficient and we have faster hot water than before. Grateful.

Kee Y.

11/16/2020

They are very professional and friendly. Everything communicates clearly, Q&As, and advice. They get things done in a timely matter and also took all necessary steps for COVID precautions. I definitely will refer them to friends and neighbors. Job well done

Scott A.

10/17/2021

I got an email in the middle of Friday night from a tenant that the hot water was out. I then asked another tenant whose apartment had the water heater to check it out. Old water heater was leaking like a sieve. I called my regular go to water heater guy--who is excellent--and he came out late Saturday morning, but he did not have the squat 48 inch tall 50 gallon water heater (it's a low ceiling) in stock, and said all the suppliers close early on Saturday due to the current labor shortage. So I reached Alex at Water Heaters Masters who said he could have a guy out in about an hour and he did have the water heater in stock. Water Heaters Masters got the job done by late afternoon. Happy tenants. Side note--one of my tenants is in the aquaponics business and used his water pump to pump out 6 inches of water in 15 x 15 foot cement floor basement room...ah er pool. Can't say enough good things about Alex and his crew.

S T.

09/08/2021 12:00:00 SA

This company is OUTSTANDING!!! We got an appointment to replace the water heater the very next day after we called. They arrived EARLY, had a water heater in their van, and in about an hour and a half, was complete with the job. Rigo was the employee, and he was incredibly professional and knowledgeable. PLEASE give these guys a call, you won't regret it!! Just amazing!!

peymon k.

06/10/2020 12:00:00 SA

There's a certain level of high competence and delivery that's only possible through mastery, and it's no coincidence that Alex used that word in his company name. Alex has helped me with emergency repairs twice, and always manages whatever I throw his way in the most quick and professional way possible. I highly recommend WHM and will definitely use them again!

Cevat A.

8/20/2020

I hired them to replace our old gas water heater.

They were quick to respond to my initial
request on Yelp and scheduled a visit later that day as I told them it was somewhat urgent and our water heater was leaking on the floor.

Before the visit, they told me that the job should cost ~$1500 and it would be completed the same day.

But when the plumbers came, they said they can't start the job until the next day. They also gave me a price quote of $1950 which was much higher than what they initially told me. When I asked why the price is higher, they said it would be a very complex job and likely take ALL day.

They ended up spending only 2 hours in total: One hour first day to replace the broken valve on the pipe connected to the water heater + another hour next day to replace the water heater. When I asked why they initially claimed it would be such a complex job taking all day, they didn't give me a direct answer. They were borderline rude and told me I wouldn't understand.

They also damaged our wall and door during this whole process, which added to my frustration. During their visit, I only saw the scratches on the wall. I asked them about it. They didn't even apologize. They said they can give me $25 if I want. I said no. After they left, I found out they also scratched our door, while taking out the old water heater. They didn't even mention it. The owner decided to give me a $100 credit at the end.

BOTTOMLINE:
The new water heater itself costs ~$600. So after all, I had to pay an additional ~$1250 for a couple hours of labor PLUS all the attitude that comes with it. I now need to go back and fix the wall and door they damaged.

Rishi D.

11/17/2021

Our water heater failed Saturday evening. I reached out to Water Heaters Masters via Yelp and the owner, Matt, immediately started messaging me via Yelp and answering questions. The responsiveness and communication was greatly appreciated. The next day Rigo came over and helped provide an estimate and completed the installation. Highly recommend.

Morisa G.

8/29/2021

A friend ended up fixing this for me but i wanted to leave a review due to the quick response even over a weekend.

Jean T.

05/08/2021 12:00:00 SA

I did some research on Yelp and talked to a few contractors. Finally I decided to go for Water Heaters Master as their price is reasonable and they are honest. On the day of visit, Eddy also helped spot out a pipe which was installed by a contactor a few years ago but didn't have the right materials and was not installed right. Eddy went extra miles to help me change the pipe with only a little extra charge but made the whole set up more code compliant now. I will recommend Water Heaters Masters and Eddy to anyone who needs water heater replacement.

Alfred K.

8/24/2020

This review is for their customer service and responsiveness to inquiries. I reached out through Yelp to set up an appointment to get an estimate on a tankless heater. No one ever showed up for the estimate and when I reached out again, there was no reply.

T B.

1/29/2019

Highly recommend Water Heaters Masters! Best price out of six estimates, and even threw in a $50 coupon after I accepted the quoted price. They were quick, cleaned up and very professional.

Huge plus is they use American-made product.

Alan S.

04/12/2020 12:00:00 SA

Your water heater is not something you think about until it stops working. I have never thought about it until I had no hot water coming. And if you are reading this , you probably didn't either. I called WHMs and they set up an appointment the next day. My Tech, Brian was awesome, came on time, professional and knowledgeable. Each water heater setup is different from house to house. He explained very well what needed to do. And with covid-19, he respected the 6 ft rule and minimal person to person contact. He got my old water heat out and new water heater in within a hour. WHMs has a 5 star rating, and probably don't need my review, but Brian was a really good tech and wanted to gives him a thumbs up.

John G.

6/25/2021

When my water heater started leaking I called and Enrique was very responsive and sent Joe out the next morning. Professional and courteous, Joe installed our new water heater and took the old one. Highly recommended.

Bindiya M.

6/24/2021

Called these guys and they were able to come out within 24 hours. They gave us a reasonable quote over the phone (compared to others who were charging double and couldn't guarantee it would work). The repairman was early and courteous. Definitely would use them again.

Jane S.

04/01/2021 12:00:00 SA

They were a little late but showed up to the house and descaled my heater for the committed price. No drama or attempt to tack on additional fees, which I really appreciated. The technician was courteous and wore a mask the entire time. I would definitely use them again

Michele H.

06/01/2021 12:00:00 SA

My water heater started leaking, so placed a call on the holiday to request service. Alex quickly called back and made an appointment for the following am. Technicians showed up on time, had all the necessary equipment on the truck, and completed the job in less than 2 hours. Price was very fair. Jorge and Humberto were friendly and very skilled at their craft.

Hyman W.

05/12/2021 12:00:00 SA

Called and talked to Alex after 8 PM last night, scheduled the appointment today between 3-4PM. Rigo came over to replace the water heater in 2 hours. Fair price and Rigo got the job done professionally and answered all my question. From setting an appointment to having the new water heater installed within 24 hours. Amusing. Rigo is the pro to work with. Thanks!

Cathryn J.

07/01/2021 12:00:00 SA

Clear communication from setting up appointment, describing what service would be done and wrapping up service& payment. Service call was on time. Will definitely use Water Heaters Masters again.

Tom S.

11/01/2020 12:00:00 SA

Very happy with the same day service provided by Water Heater Masters. I found that our hot water heater was leaking rapidly out the bottom on a recent Sunday morning. A little after 9am I contacted a few companies via Yelp. Water Heater Masters responded within 20 minutes offering a $75 diagnostic service call fee that would be waived if we hired them for project.

Around 3:30pm Jason arrived and after discussing the situation and a quick review, he said replacement was needed and provided the price to remove and dispose of old unit and install a replacement water heater. It was what we expected given the nature of the leak from our 11 year old heater. One of the reasons I contacted Water Heater Masters besides Yelp reviews and on-line messaging, is they are a recommended service company of Bradford White water heaters, and we wanted to replace with same brand unit.

Jason worked until about 6:45pm installing the unit, including a new pan underneath to replace the old platform and provide protection from any future leak. He provided information on annual maintenance and gave me the opportunity to ask questions on usage. The heater has been working great. We appreciated the same day professional service and their quote turned out to be a little lower than the other two we received. Highly recommend Water Heater Masters for emergency water heater projects.

Jack B.

8/22/2019

Little late with this review (work completed in April 2019). WHM's responded quickly and fit me in their schedule much better than anticipated. Pro installer, personable, clean, and prompt. Reconnected my existing system with the new installation.
Highly recommend this firm for your next water heater installation or failure.

Robin K.

2/24/2019

Alex provides the best customer service. He really cares about your problems and wants to find the perfect solution to solve it. Our water heater broke on a Saturday and he was able to send some one the next day to replace it.

Jose came out and went above and beyond all of our expectations. He was completely proffesional and had the experience and knowledge to get the job done. He made sure to protect the hardwood floors by putting down covers, took away our old water heater and brought the new one in, he made sure everything was up to code and was aesthetically pleasing. Cleaned up any debris that was left from the work and he totally loved our animals. 20 out of 10 would totally hire this company again. It was a disaster that the water heater broke but the process was effortless in the replacement. You can't go wrong with these guys.

Ram D.

6/23/2021

Eddy is awesome, He replaced our water heater. He showed up on time and did the installation with professionalism. I highly recommend water heater master for your water heater replacement.

Greg B.

10/18/2021

Our water heater went out around 9:30 in the morning. I got an online quote to replace it at around 1:30 pm and when I called to schedule it, they were able to come by within 45 minutes. Job was well done and completely finished by 4:30 pm. I highly recommend Water Heaters Masters!

Winnie B.

10/14/2019

Got my 50-gallon water heater replaced by Water Heaters Masters. It wasn't the lowest quote I got but they were willing to send someone to come to my house to give me a quote. Other quotes were just given over the phone.
WHM was prompt on responding to my inquiries, coming out to give me a quote and replacing my water heater. I couldn't be happier with their job.

Bill S.

06/10/2021 12:00:00 SA

The technician was able to easily identified my water heater issue and fixed it for $150. I had someone came over the prior day, he didn't bother to debug the issue, and gave me 2 options. Option 1, replace my unit for $4300, option 2, try to flush the unit for $500, but don't guarantee will fix the problem.

Kerry O.

3/29/2021

Outstanding. Responsive, reasonably priced, and very professional. In contrast to other estimators, Jorge was much more thorough in describing how they would address installation in a very constrained space, and they did a great job. The entire replacement took less than half a day.

Kurt L.

12/10/2020 12:00:00 SA

These guys are professional, fast, fair priced and clean. Couldn't ask for more. This is the second time they have saved me by replacing a water heater on very short notice and doing it really well. Matthew and Adam run the admin. Brian did my install.

Charles B.

08/06/2021 12:00:00 SA

I live in Marin and reached out to around 5 local firms to get quotes to replace my water heater. All seemed over the top and I couldn't get clarity on why they were charging what they did. Water Heater Masters is in a class by themselves. From the get go they were professional, prompt, easy to communicate with, and their quote was about half of all the others. And they're refreshingly not pushy and no BS. When I asked their main dispatcher why I should consider a tankless water heater, his answer was: You know, some people love them and others hate them. I did go the tankless route and the installation went without a hitch. I wish they did more than water heaters as I'd use them in a heartbeat.

Howard S.

7/27/2021

We had a plumbing leak not related to our water heater - I called Water Heater Masters to investigate and repair. Got the usual prompt, professional, and friendly service - at a very kind price. This is definitely my go-to plumber, highly recommending this local well run business. A+A+A+A+

Bob ..

7/21/2019

We had developed a pin hole leak in the re-circulation loop of our water heater and needed a repair. Water Heater Masters responded quickly and confirmed the problem. The repair guy also pointed out a few things that we could benefit from, and since we were already replacing some piping, I decided to have a timer and temperature valve installed as well. The whole installation and repair took 2 hours and everything was back up and running in no time.

Thanks water heater masters for making this a painless process.

Fifi V.

12/20/2018

Absolutely and HIGHLY RECOMMEND called them this afternoon and spoke to a professional and very kind man that actually told me what to do to test out the water heater and even called me back to double check(even though there was no hot water) he told me he will send his guys out. as i am writing this review his tech guy is here right now fixing our water heater. the same guy called me 45mins earlier to let me know he is on his way and will be here in 45min and he was here before that. I can say so much more about this company and how much they have saved me and my family so much money(affordable water heater was honestly trying to scam us the day before) but call Water Heater Masters I see why the name has MASTERS in it. and the CUSTOMER SERVICE IS AMAZING. FROM THE VERY FIRST CALL I FELT LIKE I WAS GOING TO BE TAKEN CARE OF THE RIGHT WAY. And that is EXACTLY WHAT THEY DID. THANK YOU SO MUCH WATER HEATER MASTERS. you guys deserve every good thing that comes to your company
much love,
the Vailea family

Captain P.

11/11/2020 12:00:00 SA

I called several shops for quote. Some never called back. Water Heaters Masters was very responsive. They sent their tech the next day and went over the options. Professional, super friendly and very patient to answer all my questions. Their tech wore his mask and kept social distancing. I made an appointment with them few days later after I had compared different quotes.
Their tech arrived on schedule to replace my water heater and finished the job quickly. He also cleaned up the place afterwards. Great service.

Angel G.

07/11/2018 12:00:00 SA

Good job, guys! Fair price, great service. Speedy reply. Friendly technician (Mike) was able to quote, replace and install my heater in under 2 hours as hey had availability!!! I did a price comparison with 2 other providers and really what put them over the top was the combination of price competitiveness and customer service. That is a pro.

PS Mike mentioned he had done over a thousand heater installs and it showed. Good job Mike!

George H.

07/11/2020 12:00:00 SA

I called for an estimate after our water heater began leaking. They came out later that afternoon - $1400 and 2 hours later the new water heater installed. Tech was friendly and professional.

Rich I.

4/23/2021

My water heater started leaking badly on a week night early evening. I did a little research and called Water Heater Masters. They answered the phone and a knowledgeable person was able to discuss potential causes and solutions. I was pretty sure a replacement would be needed and they stocked the replacement unit I requested. We scheduled an appointment for the next day. Their Tech showed up on time, confirmed that a new heater was needed and had the new one installed in about 2 hours. I also thought the price was very reasonable.

J S.

4/19/2020

Thank you Brian and Alex for quickly, professionally, and expertly getting my hot water heater replaced. My experience was consistent with what other folks have said about their positive experiences. Brian was professional and efficient. I appreciate how he gave me the pros and cons of replacing a part versus the whole water heater in a neutral way - giving me space to decide what was right for me. Everything he said was consistent with the research I had done ahead of time, and while not an economical cost - I think it was a fair price for what they offer. I don't mind paying a fair price - but I resent selling tactics being used on me. Brian's straight-forward approach was one of the reasons I said yes right away rather then reaching out for another quote.

After 4 days of no hot water, it was the best hot shower I can recall having. It's a metaphor for the times we are in. There is nothing like losing something to provide you a renewed appreciation for it.

Lu C.

11/02/2020 12:00:00 SA

Mike, the installer, was as good as they get. He was informational, prompt, fast and efficient.
Price was lower than I expected so it was a win-win!

Aimeon H.

3/14/2021

I woke up on a Sunday morning only to find out I had no hot water. I immediately started looking for a company that was open on Sundays and had same day appointments. I came across Masters Water Heaters and gave them a call. They were able to squeeze me in for a same day appointment. The technician arrived on time and explained what he would do and gave me a reasonable price. He replaced my unit in about 90 minutes. I would totally recommend this company to anyone who needs water heater repair or installation.

Vin R.

3/22/2019

I needed my water replaced as soon as possible. I called they came quickly and installed a beautiful new water heater. I'm happy with the service, they were prompt efficient and did a clean job looks great thank you so much. Will definitely call this company in future.

Thanks,
Vin

Erin V.

10/26/2018

Called when my water heater stopped working. Pilot went out and wouldn't relight. Water Heaters Masters were able to service my address quickly, and their diagnostic fee was not only less than my home warranty company's service call fee, but was also rolled into the the repair's labor cost.

Jesus was the technician who completed our job, not only was he right on time for the window I was quoted, he was two minutes early. He communicated everything he suspected, found, and intended to do, explained the hows and whys, and the cost. He made the repair quickly after retrieving the part, checked the unit for any leaks, and explained the repair, and the warranty of the service and parts.

When I asked about potentially upgrading in the future to a tankless unit he was happy to answer all of my questions, explained how it would work with our house and current lines and duct, how the circulating pump works, and what size unit we would need for our home's hot water usage.

He was friendly, very informative, and prompt. I would definitely recommend this company to family and friends and they will absolutely be who I call with any future issues or upgrades.

Barbara K.

06/07/2018 12:00:00 SA

I contacted them via Yelp and got a quote in less than 10min. They came the next day and it was exactly what they quoted me. Bobby was super nice, super professional and work in less than an hour. I never called WHM before but I TOTALLY recommend them! Hopefully I won't, but if I need any new repairs, I will 100% contact them again!

Thanks!

Steve B.

3/21/2021

I was looking to replace an old but still functioning water heater. Water Heater Masters was able to replace it the same day. The technician was on time and polite. He did a super clean install and it works great.

Kevin L.

7/21/2021

Spoke with Alex who said one of the techs would be out in 2-3 hours. Jason came over in an hour. Was extremely professional and explained everything. Stayed online with Rheem for nearly 3 hours just to get the diagnostics correct. Ordered the part and even made sure they had my email and address correct. Price is very fair. Will be recommending these guys to everyone!

R T.

7/15/2020

They replaced my old, leaking gas water heater with a replacement traditional gas water heater. I got quotes from a few places, and they had one of the best prices. They were generally very responsive to my inquiries, and the work appears to be fine.

Every place I called offered the same deal: replace with a Bradford tank, and upgrade some of my connections and accessories to be up to current code, so it was likely comparing apples to apples.

Some companies couldn't tell me (when they first gave me an estimate) what model of Bradford water heater they would use. Not that it is a big deal, but this company did.

They were somewhat late for the appointment time, so I was tempted to dock a star for that, but I know things happen, and at least they kept me advised throughout the day of the expected ETA.

The work was done within the amount of time they said it would take (roughly).

Michele M.

05/04/2020 12:00:00 SA

This company is TRULY great. Caring, informative, etc. etc. Could have sold me a new water heater, because I know nothing about them. But suggested a fix, completed it right then there! It's been working great! We were also told about how many more years we have left on the current water heater, the better brands to buy in the future, why our current GE brand is effed up! Love this company!

Laura O.

5/28/2018

Highly recommend Water Heater Masters!
They arrived 1/2 hour after we called and replaced our water heater within 2 hours, even with a very difficult space to work in. The cost was very reasonable and the customer service outstanding! Thank you!

Giselle M.

8/27/2021

My husband discovered our water heater leaking on Sunday. I chose Water Heater Masters based on their 5 star reviews. I called them the very next morning at 9am. Spoke with Alex who was friendly, patient and answered all my questions. He said he would have a tech come between noon and 2pm. Eddy showed at 12:35pm and we had a brand new water heater installed before 3pm! Fantastic service!

V S.

9/16/2020

Everything was great. Mike and Ray came on time did the job, hooked up new appliance, cleaned up the site and also helped move old appliance to garage.
Mike also went above and beyond and helped me light up the furnace too.

Honest technicians, awesome job, Fair pricing for job, no complaints at all. Will certainly call them again for my plumbing needs.

Mabal B.

09/01/2020 12:00:00 SA

I had a leaking water heater. When I called, I was able to reach right away and schedule visit same day PM. Sam arrived to location promptly and replaced water heater with all new connections and earthquake straps. He also added pan, which is great. I will be happy to use their service again.

Ken S.

8/17/2021

Needed water heater replaced. They were responsive, professional, and 20% cheaper than the 3 other quotes. Great experience.

Pippie L.

01/09/2016 12:00:00 SA

Superior customer service -- beautiful job -- quality product -- the BEST!

These guys came through on NEW YEARS EVE!!
Water heaters know just when to die...this was in the middle of a holiday farewell dinner.

WHM came to the rescue, explained everything, quoted a price (less than our regular plumber who would -in no way- come) and were done in a little over an hour.

And the new water heater? Fabulous! Replaced a 16 year old Rheem with a Bradford White, made in the US & super insulated.

Thanks again!!

James H.

5/21/2020

Had the need for a new hot water heater. I got 4 quotes Water Heaters Masters was the lowest/best price.
Super happy with my whole experience, these guys are amazing. Interactions with Eric, Sam and Alex were all fantastic.
Great service!!!!!!!
Thanks guys!!

Dan R.

01/02/2020 12:00:00 SA

My water heater was leaking on New Years Eve and called and talked to Alex about my problem. He set me up with a 8 am appointment New Years Day and the job was done in a couple hours. Sam did an excellent job. They were right on time and explained everything to me. Excellent company.

jamie r.

3/28/2020

Our water heater kept shutting off. I was able to request a quote via yelp and had a tech come out on a Saturday. Eric was kind and knowledgeable. If something happens to our water heater again I will definitely call water heater masters!

Kevin S.

05/09/2020 12:00:00 SA

Water heater developed a leak late Friday night, I called them the next morning and within two hours they had replaced my old heater with a brand new unit. Super quick and professional service. Can't recommend enough.

J C.

05/01/2020 12:00:00 SA

21 year old water heater was on the fritz. Pilot light wouldn't stay lit. I had to keep re-lighting every night or every few days.

Called these guys at 9:15am and at 12:30pm I'm looking at a new water heater and feeling the hot water run throughout the house. So far, so good.

Great prompt service and professional.

Davina M.

6/19/2019

I came home from work last Friday. The only thing that I wanted was a hot Bath.

I found my 50 gallom Water heater Failed. I called 3 companies and of those 3, 1 answered.

Robert quoted me by phone and was actually less expensive than the other 2. I dont want to slam others but Water Heaters Express was willing to do the swap out on SATURDAY for the same price as any other day. Not only that but he actually had a Water Heater in stock that size. The other 2 said id be without Hot Water until Monday.

1. Water Heaters Express Answered Phone

2. Willing to honor prices on weekends

3. Had an off size unit in stock.

What else can I say, when you have these 3 itmes flow smooth then the company is by far 5 star worthy. I would suggest anytime theres a water heater issue to call this company.

Rboert IS GREAT!!!!

Tony B.

12/19/2019

These guys are really amazing. They made not one, but TWO, service calls to my business and spent at least 3 man-hours and and who-knows-how-much travel time on my problem. They even used some materials to to try to fix my problem. They could have easily charged several hundred dollars, but because the problem couldn't be resolved they charged exactly $0.

And don't get the wrong idea, I had other plumbers come take a look and they couldn't figure out the problem either. Those other plumbers either charged me for the service call with no resolution or else didn't really make an effort to troubleshoot my situation.

I'm not sure how I'll ultimately get my situation resolved, but these guys have pride in their work and an honorable attitude about only charging customers when there is a successful outcome. I'll be calling them again!

Damon B.

08/11/2021 12:00:00 SA

Contacted Water Heater Masters yesterday 8/10/21and spoke to Alex about replacing our water heater, he set up an appointment for today between 8:00 and 9:00, Brian showed up at 8:00, I explained the situation, decided to go with a new water heater instead of replacing a part as it was over 11 Years old. Brian replaced the water heater in less then an hour and a half, everything went smoothly and the cost very reasonable compared to other companies. I highly recommend this company, very professional, quick and thorough.

Leester S.

04/01/2020 12:00:00 SA

My water heater failed after 10 years. Emailed Water Heaters Masters via Yelp at 10pm and one of their owners, Matthew, responded the next morning with knowledgeable comments on my error code and same day availability. Scheduled the appointment and they showed up on time at 11am. The tech, Eric, was very professional and knowledgeable. They did an excellent job on the water heater replacement. I Definitely recommend these guys!

Thuy P.

3/26/2020

Highly recommend. Quick service and scheduling, they sent over a technician the same day! Brian arrived wearing gloves and booties (covid-19), showed my elderly tenants how to light their water heater and was very polite! Brian is an asset to his company! I will definitely ask for him and use Water Heaters Masters for any water heater issues. They did not ask for a review!!

Alex G.

02/07/2021 12:00:00 SA

Great business, with terrific staff. They arrived on time, and were professional and nice. They were fair with pricing and efficient with both their time and my own. Would recommend.

Sarah K.

01/07/2020 12:00:00 SA

My housemate and I were pleasantly surprised at how smooth the process was to replace my 15 year old water heater. I called, they quoted, they came- two hours later- It was replaced and good to go. Easiest home repair service I've experienced in 10 years!! Thank you!!

Mary P.

9/22/2017

I love this place of business. I used them last year because of all the positive yelp reviews and got Jorge to come out. The service I got last year was to drain out my water heater as I like to keep it maintained. Anyway, today my hot water was not working and because of the great service last year, I called them again. I think it was Alex who took the call and he was very nice and accommodating. I have a busy schedule and it was 3:00pm on a Friday and he was able to get someone out to my place by 4:00pm. Jorge was the person who showed up at my door today and again he was very good at getting my issue resolved quickly. I think what makes this business exceptional is that they are fast, efficient, fair and have competitive pricing with a BIG focus on customer service. I think being efficient and exceptional customer service is what's making them truly stand out.

Plus they are a small local business which makes this all the better. I also like it that I just get the sense that they really want to help you out. It's this sincerity, trust, and customer service that makes me come back to Water Heater Masters. I don't think I would go anywhere else. If I can give them more then five stars I would. After my experiences with them, I can understand why they ranked so high on Angie's list and Diamond certified.

Jason L.

9/15/2019

We've used water heaters masters twice now. Once for our Rinnai tankless water heater install and a year later for a minor repipe. Both times they were prompt and fair. They gave us a quote for a repipe that two other companies said they wouldn't do. When they got under the house it turned out our water lines were run very strangely which was causing problems with flow and time for water to get hot. They spent an extra two hours fixing someone else's poor work and still stuck to the original quote! I will always call these guys first for our plumbing needs.

David L.

05/12/2020 12:00:00 SA

I called yesterday and set an appointment for a technician to come look at our water heater as we knew it was time for replacement. Mike came out this morning and was able to get it all done in just a few hours. Fair price, friendly technician and great service. I highly recommend.

Gary B.

1/31/2019

I'd highly recommend Water Heater Masters.
I live in Walnut Creek, CA. My 10 year old water heater started to leak yesterday.
I called and spoke to Alex. He gave a good/reasonable bid and explained the process.
Today, Jorge came out and replaced my water heater. He was on time. Additionally, he was professional, knowledgeable, and did a great job.
Very positive experience and I'll use them again.
Thanks.

Jay A.

4/30/2021

Communications with Water Heaters Masters was easy, professional, and courteous- Thank you, Alex. Eddie Lopez was the technician who arrived soon after appointment was made. Eddie was great! He quickly identified the problems, explained them to me in a very courteous, caring, and professional manner, and made the necessary repairs. He was thorough in his prep and cleanup after the job was done. Thank you, Water Heaters Masters and Eddie!

Erin L.

7/14/2017

These guys are great! Honest, fast, and A+ work. The manager Alex was very patient and went above and beyond addressing all my concerns. They came out the next day to replace a water heater and the installer, Jorge, was very professional, punctual and did a great job with the installation under the estimated time. I would def recommend this company to anyone who needs a water heater replacement. Another great perk with going through them is that you get a commercial grade heater, made in the USA, and all they can even handle the permit paperwork for you. Water heaters don't get replaced that often, but I will def turn to them for any plumbing concerns they are willing to do.

There was a little snag with the permit, but honestly nothing to bring down the 5 star rating. If anything, I'd give them 6 stars if I could because of the way Alex handled the permit debacle, it was resolved immediatley and of course pass the inspection with flying colors. If you ever need a new water heater, I'd def recommend these guys. Great customer service is so hard to find these days.

Albert B.

4/20/2020

Gort a quote within minutes. Came and installed the water heater the next day. Quick and clean install. Good instructions, Price was correct

Edythe D.

10/30/2019

Fantastic company that has earned 5 STARS!

Most people don't think about replacing their water heater until it breaks. Then you have to call around and get bids and see when they can schedule you in and hope they arrive and complete the job correctly.

LET ME SAVE YOU TIME,

CALL WATER HEATERS MASTERS!!

Not only did they communicate the price for the water heater and the installation, they didn't suddenly change it when they arrived, like some repair people do. Sam was a true pro, he arrived on time, installed my new water heater and then really took the time to explain how it works and he even added a downward drain for the water to spill out if it leaks, which we did not have before and didn't even know about. He also cleaned up and removed the old one without leaving any debris behind.

They not only had the very best prices and but they hire professionals that you can trust!

Paula A.

04/10/2020 12:00:00 SA

Our Water heater was about to go out and reached out to Water Heater Masters since they have serviced our unit before. We received a call back from Alex within 30 mins and advised he could have someone come out within a couple of hours for a quote. We were extremely pleased to know that the Servicer was prepared with everything needed to do the job on site, and we received a great quote and agreed to have the work done same day. Samuel was great, extremely knowledgeable and very Professional. His work was clean, soldering skills were Excellent along with extremely clean Pipe work. Samuel shows great Pride in his work and he was such a pleasure to talk to when finalizing the job. I would highly recommend Water Heater Masters and I would tell Everyone to make sure and ask for Samuel. Thank you!

John K.

1/19/2020

Sam came in and installed our water heater in no time. Hot water is back up and running, and it is a great system they recommended.

John M.

3/23/2017

Well, it's coming up on nearly 2 months now, & so far, so good. As is wont to happen when you own a home, things just crap out without warning. Such was the case with my water heater. Going to work on a morning as random as any other, I was greeted by a stream of water flowing through my garage directly from my water heater.

After sufficient stages of grief for my future loss of $$$$, calling around for estimates, & having a couple businesses come out to take a look, I decided it was the job of Water Heaters Masters to end the cold showers in my house. It would take a day to get some required parts in & the appointment was set for the day after that.

They got the job done in a single day. Which was great. But with a few hiccups. To be fair, though, my townhouse uses a water furnace rather than a less complicated plug & play water heater that a lot of houses have in their garages. So it wasn't the immaculate installation. But it all worked out in the end. & they worked hard to make it so.

While I certainly hope not to have to replace a water heater again anytime sooner than another decade or so, & don't wish the cold water inconvenience or the unexpected $$$$ expenditure on anyone, I am satisfied with my new water heater installed by Water Heaters Masters & would recommend them to anyone needing a new water heater.

Darrin M.

12/23/2020

Fast service, showed up on time and fixed the issue. Reasonable prices. Adding them to my address book for next time.

Yonus A.

11/08/2019 12:00:00 SA

I called water heaters masters and Bobby showed up less than an hour later. Gave us the best quote (all minor parts included, and warranty) and did a great job. Very professional, very courteous. And left the area clean after. Glad we called them and we will definitely call them again for our other houses when needed. They work throughout the Bay Area.

Peter B.

9/25/2019

Quick and Easy! Thanks Alex and Sam for replacing my water heater so quickly. Install was clean, water heater logo centered, and pipe work was top notch. Overall solid work!!! Highly recommend these guys!

Cees K.

03/07/2020 12:00:00 SA

I can't recommend these guys highly enough, what a great company. Sam and Eric, who came out to fix the problems I was having with my water heater, are very friendly and above all very knowledgable. Decent prices and they don't try to gouge you.
They work fast but don't cut corners.
Really a great company.

Michelle R.

03/06/2020 12:00:00 SA

My water heater started leaking last night. After several calls and a couple of estimates from other companies, I found Water Heater Masters. I set up an appointment and they sent out Brian. Brian was very knowledgeable, gave a very fair estimate and had the work done in the estimated time of job completion! His work was impeccable. Aside from a new water heater there was no evidence he worked at my house. I would highly recommend this company and would definitely recommend Brian's workmanship. Thank you Water Heater Masters.

David H.

12/13/2017

Our water heater blew yesterday and we have a newborn at home. We had to have hot water! Water Heaters Masters was extremely busy, but after letting them know I had a newborn at home they were at my house in less than an hour. Two men worked for less than an hour and we had a brand new water heater. They even took credit card so I could keep racking up my award points!!!

Water Heaters Masters is a top notch outfit and I would never hesitate in using them. They're fast, fair, and offer fantastic customer service.

Mei X.

9/16/2017

Wow, the fastest and best service I can get. Just hope this Bradford and White Water Heater can live to our expectation, will update about the water heater status if it doesn't last long.

Our 11 year old water heater starting leaking on Friday night, which is not a surprise, since it has served us for many good years, it's time to replace, and I did get a few quotes to replace it already. I sent a Yelp quote request on Saturday noon, Alex called me right back and gave me some recommendations and quoted a very reasonable price, so we decided to go with them. The installer guy Bobby showed up within 1 hour and he did a great job in installing the new water heater and swapping out the old one, all by himself.

Thank you for your great service, will definitely recommend your service to others.

Mei

Linda S.

11/23/2020

Great price, showed up on time and installation was done in an hour and a half. All COVID precautions were adhered to and installer was pleasant. The final price was actually what was quoted. Hopefully, the water heater lasts longer than a few years because it is a Bradford White, I had wanted a Rheem but this company did not install that brand and talked me into this one. I hope I made the right choice. Time will tell.

Matthew F.

06/08/2020 12:00:00 SA

I recently needed service on my Noritz tankless water heater. The unit was making an explosive noise when it started up and shot flames out the exhaust pipe. I first called another company that sent a baffled repair tech who couldn't diagnose the problem and tried to upsell me on an expensive service plan that would not have resolved my issue. Then I called Water Heater Masters. They sent Mike, an extremely knowledgeable repair guy, and he worked hard to figure out the problem. He spent a lot of time on the phone with Noritz and navigated their internal blocks until they finally agreed to send replacement parts. Throughout the process, he explained everything he was doing and how he was trying to identify the problem (which was not obvious). In the end, he needed to reroute the venting, install a new ignitor and replace the motherboard. Despite coming back four times, his bill was reasonable and fair. Even more importantly, he refused to charge me for services I didn't need.

I appreciated the excellent communication, quality work, and ingenuity in solving my problem. The water heater is now purring softly (and no longer causing the house to shake) when I turn on the tap. Based on this experience, I strongly recommend this company to others in need.

Kimberly V.

05/01/2020 12:00:00 SA

Alex was responsive and professional while arranging for my appt. Jorge was on time, did great work and was very easy to talk to while getting my water heater repaired. Thank you Water Heater Masters! During this Covid 19 pandemic it helps so much to have less stress

Jeff T.

11/05/2020 12:00:00 SA

Great customer service. Sentan email to them at 9o'clock at night and received an answer at 5 AM the next morning detailing out how much it would cost to replace my water heater. I called them up at 8 AM to schedule an appointment to come look at the water heater. They showed up at noon reconfirmed the original estimate and said he could do it right then and there. I couldn't have been happier. The guy was in and out in less than two hours. Great company

Sabrinasmom S.

4/21/2020

We had a little leak and temp issues about six months ago. We had another plumber come out and he said he would send an estimate. In the meantime - PG&E came and said our temp problems had to do with a dirty pilot. The tech cleaned the pilot and had no further issues. We had a friend that just did work on our house in San Francisco - we knew that we wouldn't get that price with other vendors. I had to make multiple requests for the other plumber to submit his bid - he refused to even give a price to remove our old water heater and replace. Eventually his bid included estimates to switch to a tankless water system and one for solar. We were not interested in any of these options. The simple remove and replace estimate was for double the amount of what we paid our friend for the other job. I picked the plumber based on his 5 star rating on YELP. I searched again and I tried Water Heater Masters. Not only did they have 5 stars - but when I spoke to Alex, he was helpful and sent a tech right away. I explained that the first plumber gave an estimate that was for things we know we didn't want. We also mentioned that the PG&E technician said that he didn't think we even needed a new water heater. The first tech Alex sent - didn't pressure us and honestly said we probably had about six months left on our tank. He didn't charge us for the visit and the estimate was slightly higher than our friend's price - $1200 cheaper than the first plumber. Now six months later the leak is back. I call - Alex sends a tech same day. Brand new water heater - Sam even finds and fixes a gas nipple that is leaking. Our final price included $50 discount because Water Heater Masters did the first estimate. In the end - we paid slightly more than the favor our friend did for us at our home. Very happy customer! Thank you!

Kevin C.

07/07/2017 12:00:00 SA

Used Water Heater Masters twice already and both times I have found them to be great. Water heater broke and in both instances we were able to schedule a replacement the following day.

The water heaters we used were Bradford White which based on my research has a better reliability record than other brands.

Service was very professional and respectful. Our technician cleaned up after the repair and also arrived on time as well.

Took about 2 hrs to change the water heater.
$1400 for materials and labor.

Will use again in the future.

Roberto A.

11/08/2016 12:00:00 SA

On Sunday evening I noticed my water heater making a sizzling sound and leaking water. The heater is inside the house in the kitchen. Needless to say I concern with the water leaking into the floor. First thing Monday morning I placed a call to Water Heaters Masters and spoke with Alex. He was very professional and efficient, got me an appointment for 10am and by 12:30pm I had a brand new water heater installed.

The installer name was Brian, he was very polite, immediately diagnosed the problem and replaced heater. He was very considerate and clean up after work was done. I highly recommend the Water Heaters Master company.

Buddha B.

02/10/2019 12:00:00 SA

Sometimes it's obvious to see why A company is rated five stars on yelp. My water heater pilot light shut off yesterday. i Googles the instructions and followed them, but wasn't able to get it to light.

I found Water Heaters Masters as the top rated local company for water heaters, and sent them a request on. Sunday afternoon. I got a response within 10 minutes with a reasonable diagnostic quote and a direction to call Alex to schedule an appointment.

I left a voicemail with Alex, who called me back in less than an hour. Instead of simply scheduling an appointment, he walked me through how to turn on the pilot light, which was _almost_ the same as the Google instructions.... except that the difference is that his instructions worked!

Great customer service, and I will definitely use/recommend them again.

Geo M.

10/16/2019

My mother had a problem with her water heater. It was leaking. I called Water Heater Masters, and Mike came as schedule (came early actually) and fixed the problem. Mike quoted me a price which I found very reasonable. No need to replace the water heater. The job was done in less than a hour, neat and clean. My mother and I are satisfied. Thanks Mike.

Kris L.

12/28/2020

I needed a new water heater and found Water Heaters Masters, gave them a call since mine was leaking and needed someone to come out ASAP. They are able to squeeze me in a late day appointment, which I was very appreciative for!! Brian came out and did an fantastic job..! He was quick, professional and courteous!! Highly recommended these guys!

Lola S.

11/30/2017

Water Heaters Masters was fantastic. I was out of town on a holiday weekend, and of course the water heater in my back yard duplex with tenants decided to leak big time. The hoses were leaking and flooding the laundry room. Water Heaters Masters answered the phone, returned my call in a timely manner, scheduled a repair guy within two hours, and Jorge called me ten minutes before he arrived. Called me when he arrived, and went over the problem via phone. Excellent communication, and they performed the work right away.
I have been down this road cold calling emergencies from out of town, and this was by far my best experience. I highly recommend them.

Lauren Y.

6/22/2017

We noticed a large puddle of water under our water heater late Tuesday evening and of course I turned to Yelp for help. I sent Water Heater Masters a message that night and received a call around 10 or so the next morning from Alex. He set up an appointment for a free service call for 1-2pm (a wonderful one hour only window on the very same day!!). Around 11am, I received a call from Mike, my service tech, saying he was available earlier if I was home waiting (which I wasn't due to a 12pm appointment). Luckily my mother-in-law was at my house babysitting because I ran 15 minutes late and Mike was on time!! By the time I got there, the water heater was already accessed and Mike informed me that I would need a new one as mine was 13 years old and leaking from underneath.

Knowing I didn't have time to shop around, I agreed to the cost for the water heater withcomplete installation and asked if it could be done on the spot. Mike took it upon himself to rearrange schedules to accommodate. He left his apprentice (Jose, I believe...I feel bad for not remembering!!) to complete the major part of the job until he could come back from another estimate. Both of them were very polite even in our sweltering garage. Jose even made sure to sweep up the area after explaining the new system to me. My garage was left cleaner than it was before they arrived!

I can't speak to the cost of the water heater in comparison to others since I did not research but I am grateful for the fast, timely, and courteous service from WHM!!

Sean P.

12/05/2020 12:00:00 SA

Saw water under the heater on Friday afternoon around 1pm. Yelped and found this company, talked to Alex, by 5pm had a new water heater installed in my house. They did such a better job with plumbing replacement and putting a pan under the new equipment compared to what was in there. Professional and friendly. Wish all service companies had these high standards.

Alex W.

11/04/2018 12:00:00 SA

Water Heater started leaking. They advised me how to drain the tank and were at the house by 8am the next morning. The installation guy worked solidly for 2hrs and installed a new 50 gallon water heater. He was very friendly and clearly knew exactly what he was doing. It's a much better quality installation than my old heater.

Glady M.

1/27/2019

Quick response to Yelp inquiry, lowest quote I got for a weekend service, water heater replaced in less than 2 hours... thank you Matthew, Alex and Jorge!

Laura M.

05/07/2019 12:00:00 SA

Excellent customer service !! Alex was very responsive in helping me get my hot water heater fixed. Jesus Came at the schedule time right on time did the job quick he was very polite very professional and I was very happy with the service I received from Jesus I would highly recommend Water Hero Masters to anybody that is looking to get their water heater fixed and a fair price and great job

Charles K.

11/30/2020

My 30 year old water heater finally started to leak, so I called a local company Water Heaters Masters. They had a technician (Rigoalberto Padilla) out the same day who was very knowledgeable and explained my options. We decided to replace the water heater the next morning. Rigoalberto was on time and within a couple of hours had the new water heater installed, leveled, with two straps to the wall, and has been working fine for the last couple of weeks. I would recommend Water Heaters Masters to my neighbors.

Carol B.

1/21/2019

Thank you Jesus at Water Heater Masters. I had a water heater flood my garage in a Sunday I contacted a few company's and Water Heater Masters called me right away came to my home in a Sunday afternoon and installed the new water heater I was sooooo happy

Jesus was amazing very kind very clean in his work took my old heater with him and I was soooo pleased.

I had a water pressure problem at my home a month later they returned fixed my water pressure and installed a second water heater.

I am very happy to give 5 stars even more if I could. The company as well as Jesus the installer is amazing thank you !!!

Annette T.

7/25/2019

These guys are so help. Helped me with warranty stuff on a water heater. Gave me reference for plumber to come over to help me get this thing fixed. AAA+

Stephen C.

4/28/2017

They came out same day to quote and replace my water heater.
Mine had rusted out - within about 4 hours all was back to normal.
The one they sold me was made in the USA - which I loved!

I hope I don't need anything done with my water heater in a good decade or so - but if I did, I would call these guys back!

Lydia C.

11/16/2018

Super responsive and helpful! Water heater decided it was done right when the weather got cold. Brian was very helpful and replaced it on the spot! Thank you!

Kristen R.

11/20/2020

Alex (owner) was super helpful, very professional, prompt and really nice! He sent out Ray, who was the same and went above and beyond!! They will always be my first call and I highly recommend them!

Ankur T.

5/20/2017

Quick professional water heater installation with the same day appointment at a reasonable price!

When your tenant calls you on a working day and complains about the leaking water heater, you have no option but to find a licensed water heater repair company on yelp and trust them based on the reviews.

I did not browse too many companies as it was an emergency and directly called Water Heater Masters based on their excellent online reputation.

Alex and Mike were able to setup the appointment the same day which most of the reviewers talked about and what I was exactly looking for!

They were prompt to come in within a span of few hours and diagnosed the problem free of charge! Gave me a reasonable estimate to replace my 20 year old water heater which has already surpassed it's life span and I was anyway expecting it to be replaced sooner or later. So, no surprises.

Installation was quick and smooth. In and out within a couple of hours. Great service! Highly recommended!

Martha C.

07/07/2019 12:00:00 SA

It is evident to me that this business has an effective system of operation. From our experience we learned that they: respond quickly (both digital and phone), communicate amongst each other, and make time for their clients. They came out to Napa on a Sunday afternoon within a couple of hours. The repair person was knowledgeable and experienced. We are satisfied with the quality of work based on the instillation. Great option for water heater replacement.

Sue F.

09/02/2019 12:00:00 SA

Thank you, Alex, for the quick return call. Thank you, Brian, for such professional, speedy service! Prompt arrival. All work from call to installation of a new water heater unit (to replace our leaking 15 y/o one) done in 3.5 hours, on Labor Day. This firm does the work right. No wonder all reviews gave 5 stars, well-deserved. I am sure they will stand by their warranty...will update review should there ever be a need to call them back. Great job!

Eric T.

07/10/2014 12:00:00 SA

My water heater finally gave out and leaked. At 6:30AM I called and left a message. In about 1/2 hour, i received a call back (I think it was the owner). Described the situation and they gave me a total install price.They even said they can have an installer there by 10:00AM. After I hung up, I forgot to ask about disposing the old heater and hoses.

At 9:30AM, Bobby showed up and was very friendly and professional. He took the time and explained what he was going to do and asked permission for everything. I asked Bobby about the hoses and removal of the heater, and he smiled and said everything was included, the hoses ball valve new metal tray etc.. no surprises no up-selling !

Bobby had the heater installed and working in about a couple of hours. One thing I did not expect was Bobby cleaned up after and in between the work. There were no part scraps, plastic bags etc etc anywhere. He even went as far as wiping some of the water on the side!

Although it may appear that the price they gave was lot higher than the Home Depot and Lowe's, don't be misled as the one these people installed are the commercial grade, not the cheap Whirlpool that leak and people complain about loud noises. The one Water Heater Masters installed is whisper quiet.. You also get personalized professional installation and no surprises.

When I'm ready to buy my water softener, expect a call from me!

You guys rock!

Edward B.

6/19/2019

This guys are great!!!I had an emergency with low hot water pressure since yesterday. George came to my place right on time and was able to diagnose and fix problem within 30 minutes. He was professional, polite and super nice!!!. I highly recommend these guys!!!

Nora C.

01/02/2020 12:00:00 SA

Alex helped us set up an appointment for the next day. Bobby and Jorge were prompt and courteous.
FYI, Alex gave me a quote that would be between one price or a $100 higher price. As far as I can tell, there were no complications to warrant the higher price, but I paid it cheerfully as I was grateful for the excellent service.

Philip C.

6/16/2019

Water heater had a slow leak (luckily had a good drain pan so it wasn't an emergency). Got 3 quotes from top rated Yelp providers and Water Heater Masters was the best price. Great communication from Matthew and Alex as we got a quote and set up a time to replace the water heater.

On the day of the appointment, they showed up on time and worked quickly and efficiently. The entire process was done in less than 2.5 hours, including taking the time to protect our floors/carpet as our water heater is in a closet in the middle of the house. The work they did is professional and they cleaned up everything before leaving. We were charged what we were quoted. Definitely recommend.

Michael C.

8/20/2019

Brian of Water Heater Masters came to our home in Napa, with family in town and hanging around and did an absolute spectacular job installing a new water heater. He was professional and courteous and his work was absolutely top notch. A truly skilled tradesman, everything was replaced and looks new and functions 1000x better than before. Highly recommend!

Jeff F.

12/26/2018

I'm a do-it-your self guy and am reasonably adept at plumbing and electrical work. So, when our old gas water heater went out on the morning after Christmas, I was tempted to run down to Home Depot with a credit card stuck to my forehead. However, after wrestling the old unit out of the water heater closet which is 1/3 the way up our interior stairs, cooler heads prevailed and I called Water Heater Masters. I'm glad I did. Stan came out within 90-minutes of my call and an hour later, we had hot water. The install was more than workmanlike, beautifully plumbed and all to code (unlike the old water heater). Friendly, efficient, a clean install and a great value (1/3 less than the other 2 companies I called).

Yohannes A.

10/24/2019

I had Water Heater Masters replace my aging water heater this month and they were really great. Alex, Brian and everyone i interacted with was really professional but a special shot out to Brian who was really patient considering i had a ton of questions.

My previous water heater lasted 23 years.. but when it finally gave out the hot water went cold and it started leaking since the bottom had rusted out so we panicked a bit but these guys came to the rescue and im really pleased with their work and the service we got. Thanks WHM!

Mona T.

10/23/2020

Alex called me back the same day I called. He gave me good estimates on basic repairs and on replacing the whole water heater. We then made an appointment. Mike came out and was able to fix it for the price Alex quoted. He finished quickly and did a great job!

Mike Y.

3/13/2017

Bought this house 1-1/2 years ago. Previous owner had installed a HUGE jet bath in master suite. Problem: the hot water tank is inadequate to supply the tub, and the closet space where the tank sits is too small to accommodate a larger tank. So going tank-less is an obvious answer, or add a circulating water heater for the jet bath. After considering all the obstacles (house is built on a steep hillside, maze-like subfloor space, the jet bath is encased in a granite platform, etc), I gave up on the do-it-yourself options and had a tank-less unit installed by WHM. I am glad I had it done professionally. The job was started before 9 am, and finished close to 7 pm that day. The work would have taken me at least three days, including many trips to home supply center and a lot of swearing. Oh, and doing without water for that period of time.

Chris C.

6/15/2020

Our water heater went out over the weekend and Water Heaters Masters responded quickly to help us out. Alex and Eric were amazing to deal with and when they initially came out, suggested I replace the failed part rather than replace the entire water heater. After taking time to replace the failed part, Eric realized the the main controller board failed as well. As a result, they needed to replace the water heater. Eric got the work done quickly and the install was clean and neat. Alex spent a lot of time to answer my questions and was very transparent throughout the process. I very much appreciated the honest perspectives, amazing response time, great install and good pricing. Thanks Alex and Eric.

Charles W.

10/12/2020 12:00:00 SA

My old hot water heater gave up the ghost a day and a half ago. They put in a new water heater this morning. Brian did the work. He was right on time, wore a mask, respected distance -- and did totally professional work. He even accommodated my time constraints (coordinating with me so I could do a work call while he did his job). Thank you SO much!

Scott F.

10/12/2019 12:00:00 SA

Highly recommend WHM if you need a water heater replacement. I came home from work on Thursday to find my water heater tank had ruptured in the garage (luckily caught it before any damage was done). After booking with a competitor over the phone on Thursday night for next day replacement, I found the next day, that they never entered me in their system and were a no-show. Gah! Since my heater was down, I was desperate to get someone in immediately to replace my older tank.

WHM not only responded and sent someone out in less than 2 hours, but did an expert and thorough job, and charged me ~$100 less than the original company quoted. Wish I could give more than 5 stars. They just earned a customer for life and referrals to all my friends.

Thank you WHM!!

John J.

2/24/2019

Excellent service. Brian knew what he was doing and was fast and courteous. Of all the estimates theirs was also the cheapest. Would highly recommend.

Robert D.

10/07/2019 12:00:00 SA

Water Heater Masters replied with a quote the same day over the weekend. They we're able to give me a quote over the phone and stick with the price when the job was complete. In the quote, they provided a very good explanation of the work they would do and the parts they would supply.
I would highly recommend Water Heater Masters.

Mimi R.

11/08/2018 12:00:00 SA

What can I say but only great things! I never write reviews like this but considering how quick and professional these guys are I felt I needed to add to the kudos on this page.

I called on a Wednesday morning after our water heater died for the 3rd time in 3 years, we knew we wanted tankless. Alex was very knowledgeable about their products and amenable to answering all of our questions, even on the call back we made asking more questions. He scheduled us for an immediate visit the next day!

Sam showed up Thursday and immediately looked around assessed everything he needed to make a proper quote, and being ever so patient, explained everything to my husband over the phone. Best part was he promised to complete everything that same day!! And he definitely kept that promise, wrapping up close to 7pm, but sure enough everything was as it should be! He even went ahead and insulated the hot water pipe. With my almost 2 year old who likes to touch everything, we are not taking any chances.

Bottom line, Water Heater Masters, outstanding service & professionalize, I would more then highly recommend these guys if anyone is ever looking for a suggestion. This is for sure the company you WANT to do business with.

The hype is real!

Chyna W.

11/08/2016 12:00:00 SA

Don't scroll any further looking for someone to repair your water heater!

These guys are AMAZING!

We called other places and would have had to wait 4 days before we could get anyone to our house. We needed a part for the water heater that would have taken another day or two to get the part in.

We called WATER HEATER MASTERS, we kind of knew what was wrong with the water heater and Water Heaters Masters advised us over the phone that we could go ahead and order the part and they would come out as soon as we got it.

Our part arrived at 10:30 am....Gorge was out here with-in the hour and great prices! We couldn't believe it. Gorge was originally going to come late afternoon, but when they found out we had plans that evening....they came right away!

Seriously....unbelievable FAST SERVICE from super nice people! From the moment we placed the call....we left VM and they called us back immediately!

Great company! Highly recommend!

THANK YOU ALEX AND GORGE!

Jason D.

9/30/2018

Incredibly fast, courteous and thorough service!

I called them with no hot water at 7:30 on a Sunday morning, received a call-back and Yelp message response within 10 minutes, the technician Jesus called me by 9am to let me know he was en route, and the issue was diagnosed and fixed by 10am, at a reasonable price. Will definitely call again when issues arrive. Thanks guys!

Michael T.

3/29/2018

These people charge you over $1300 for a $450 water heater I can believe it when I seen how much these places sold the things for her and the guy they sent out to my house totally reeked of marijuana which I know is legal now but I still don't appreciate someone working under the influence of it in my home when it has to do with gas and water... Please be aware of them the stars do not mean anything

Hamed Z.

11/06/2018 12:00:00 SA

I called Alex and he set up an appointment to troubleshoot our water-heater. He sent Jorge and they correctly diagnosed and fixed the problem; charged a fair and upfront price. I recommend them.

Linda D.

8/15/2018

Hot water heater was leaking from bottom, called a couple of plumbers and got quotes for replacement from $1750 to $2400. Requested quote from Water Heater Masters and they responded in 10 mins with a quote of $1300 - $1400. Scheduled job for 8am next morning. Sam arrived on time and had the job complete by 9:30 am. I saved $1000 by using these guys, with the same brand of water heater, new supply lines and drain pan. I highly recommend this company.

Jessica K.

5/28/2020

Our hot water heater decided that hot was really more of an option than a requirement, and decided to quit right in the middle of COVID shelter in place. Given the rising temperatures and close quarters of quarantine, the ability to continue showering was an absolute must for health and sanity. Sent a message to Water Heater Masters on a Saturday afternoon, had a response almost immediately, and a tech was out first thing Sunday morning. Including the initial assessment, picking up the new unit, and installation, everything was taken care of in less than 3 hours. Our tech (Thanks, B!) was professional, efficient, and overall awesome. Everything was handled beautifully and at a very reasonable budget. I could not have asked for a better experience. Thanks guys!

Eddie I.

5/14/2018

Our 4 year old water tank heater was playing up over the weekend and hot water wasn't turning on. Based on the 5 reviews compared to others, took a chance. Alex picked up in 2 rings and was super nice, easy sounding, and was going to try get someone out ASAP. I called in the morning, he got me a time slot at 3-5.30pm same day. A few other companies I called earlier wasn't interested, that's a shame for them as I they are now deleted from my bookmarks. Alex, even called me back to see if I was available earlier, to which I wasn't available, but I definitely appreciate the thought of trying to get over sooner. Jesus, who arrived 30mins early (bonus) was super friendly and happy to help figure out the issue. He diagnosed the problem quickly and gave me the the worse case if anything was to go wrong, which I appreciate as it level sets the expectation. In any case, he got to work straight away and even offered to deep flush the sediments out the system as precaution and suggested this as a annual maintenance to-do in order to keep the water heater running most efficient.

In short, the reviewers really do speak the truth and I'm adding my endorsement to Alex and his team! They are permanently on my books to use for any water heater and AC issues.

Nora S.

2/17/2014

On time installation of our new water heater. Good quality. Competitive prices. Only issue is that the workers made a bit of a mess installing the heater (including a hole in the linoleum and scrape marks on our newly painted wall), but then it was a large water heater and they had a hard time getting it into the house.

Update: The owner contacted me concerning the very minor damage done to my linoleum when the water heater was installed. I feel a little bad about mentioning the damage since we actually were very pleased overall with the quality, service, punctuality and professionalism of this company from the time we called them and had them assess our water heater to the time the workers came and installed it. Again, the damage was done to a surface that was already in rather poor condition and is very minor. The scrape on the wall is barely noticeable and would take all of two minutes for me to repaint anyway. Honestly, I don't think it would have been possible to maneuver a water heater that size in that small of a space without something happening.

I highly recommend this company as they are obviously very responsive to their customers.

T R.

4/19/2019

If you're looking for a professional, reliable, trustworthy company to install your water heater, look no further than Water Heaters Masters.
I had a great experience with Jorge and Jesus. They showed up when they said they would, even a few minutes early, they answered all of my concerns and questions. They were very professional and very nice. They did a great job.
Cannot recommend Water Heater Masters enough!

Kelly F.

04/11/2019 12:00:00 SA

I most certainly am over due to write a review for Water Heater Masters! I had Water Heater Masters come to my rental home a few years ago and take a look at my water heater. I called this company based on the reviews and I'm glad i did. The technician came to help diagnose my cold water heater that wasn't putting out hot water. The cost to replace outweighed the cost of repairs so thats what we ended up doing was to get a new one. I was surprised that when i mentioned to go with replacement, the gentleman said he had a brand new water heater in his van and could install it immediately. Overall, the technician's work was clean and precise and too this day i have not had any further issues. Thank you Water Heater Masters!

Craig S.

3/22/2019

Great customer service!We had a water heater go out on a Friday night and had trouble finding a Plumbing company that was available on a Saturday. (Unless you want to pay double time!)
Water Heater Masters was at the job the next morning at 11am. Their rates were better and they were available on a Saturday. They installed a 75 gallon water heater and removed the old one.
I definitely recommend Water Heater Masters.

Faye Y.

08/10/2020 12:00:00 SA

Technician, Eric Valdez, did an absolutely amazing job doing a very difficult replacement of the water heater in my daughter's mobile home in Isleton, CA. Plus, he came back on a courtesy call to help me troubleshoot the water filtration system a week later. I can never express my appreciation enough to Eric and Water Heater Masters. Highly, highly, highly recommend this business.

K. T.

04/02/2020 12:00:00 SA

Outstanding!!! Quickly came to help me with a very old heater. Fixed a leak. Offered economical suggestions until we found one that was best for my budget and equipment. Can not recommend them more enthusiastically. Real pros!!!

Tj H.

04/01/2020 12:00:00 SA

Our water heater started leaking around 2pm. I called Water Heater Masters, and they were able to come out the same day! They made an appointment for us in the evening, which was so kind. The technician, Eric, did a fantastic job. He was professional, personable, and got it done for us immediately. All in all, a great company for when you are in trouble!

Peter J.

7/29/2020

Excellent. Called them and they came out the same day. They arrived on time. Bryan was great, quick and effective. Good value for money. Recommend!

Leslie L.

09/03/2016 12:00:00 SA

You just found the best water heater installers in the Bay Area. I was able to maintain constant contact with the manager during this complicated electric tankless water heater installation. I changed from gas to electric AND relocated the water heater. They sent Sam, one of their expert plumbers, who did an amazing job cutting out old galvanized plumbing, extending new copper pipes and setting up the heater. He even came back to test the system when the electric tie in was complete. The price was extremely reasonable. Can't thank these guys enough. This was a tough job and they nailed it!

Tony Y.

07/09/2020 12:00:00 SA

I just had an installation service with WHM. I want to say the company and their employees were great. I made a call yesterday and Mike came to my place at 9 am on time. He did very good work and went above and beyond to satisfy my needs. I would 100% recommend them.

Barbara H.

8/21/2016

I have a Noritz tankless water heater that was installed by another company 6 yrs ago. Hot water was no longer consistent, nor reliable. My troubleshooting led me to believe that the unit needed flushing/scaling.

Since it's located in the attic I called the company who installed it and was basically told they don't service their equipment after 2 years. I found Water Heater Masters on Yelp along with a few others. Alex was quick to respond and we set up an appointment.

On the morning of the appointment Jorge called me about 30 minutes prior to arrival (a nice courtesy!). We discovered that the unit was installed without a service valve. He installed the valve, flushed the unit and we were good to go.

I was extremely pleased with Water Heaters Masters and would definitely recommend them. I only wish I'd known about them before I installed my tankless water heater!

Jessica N.

6/26/2020

We had your service man, Brian, come in today and install a new water heater. He was kind, courteous, and very informative. He was quick and clean. He showed us how to use the new water heater. He did a fantastic job! Kudos to him!

Dave S.

9/15/2016

I had a 17 year old water heater that was on its last legs. Sort of a challenging installation because the water heater is located in a small interior closet instead of a garage. I called a few local places for quotes. Then I saw the positive Yelp reviews for WHM. I almost didn't call since Livermore isn't listed as a service area on their website...I called anyway. I'm sure glad I did. Mike came out and gave me a competitive quote and thoroughly explained what needed to be done. I called back the following day to let them know that I wanted to move forward. Mike returned the same day and did the installation. They took away my old tank and installed new supply lines and earthquake strapping...all in under 2 hours. I would strongly recommend this company to anyone needing to replace their water heater.

Job #653301

Don L.

02/05/2018 12:00:00 SA

My 4-year old water heater went out unexpectedly on Saturday night. Cold showers are brutal! Water Heater Masters was one of a few businesses that were taking calls after 7pm, while many were closed until Monday morning. One other company I spoke with had their first availability on Wednesday. I left a message and Alex called me back within an hour. He sent Brian out the very next day on Sunday afternoon. Brian tried fixing it first, but it quickly became apparent that I needed a new one. He did a full on replacement and was done after about 2 hours. I'm very happy about then company's fast response time as well as Brian's professionalism and efficiency!

C M.

04/04/2020 12:00:00 SA

I called Water Heaters Masters after my hot water went out during the Coronavirus shutdown and was scheduled right away for an appointment. Mike came early (after calling to confirm) and proceeded to do a quick, expert assessment of my water heater issue. Most repair companies will try to sell you a brand new water heater costing $1,600-$1,700 because customers (like me) are a little desperate, but Mike thought my AO Smith heater might be part of a manufacturer's recall and possibly covered for a free repair. He called the manufacturer on the spot and got a confirmation/authorization for me, plus gave me the name and ph number of 2 other local companies authorized to do the recall repairs (even though he could have ordered the replacement parts and charged me for parts and labor). I was only charged a $75 diagnostic fee which I thought was reasonable. Long and short, Mike and Water Heaters Masters are honest, experienced professionals not to mention having saved me a ton of money! Thanks again, Mike and Water Heaters Masters - you really are the best!

Mark S.

6/15/2020

They got right back to me with an estimate on a Sunday afternoon right after I emailed them. I went another direction but they were responsive and right in the ballpark with pricing.

Lauren S.

11/12/2017 12:00:00 SA

Sunday morning and our water heater pilot goes out. This was a recurring problem and most likely because our water heater was on it's last leg. I called several places and only got this place to call me back and gave me a time and that was who I went with. After Jesus replaced the thermo coupler, the problem persisted which would require a new replacement thermostat. It would need to be ordered. I decided to go ahead and replaced my 15 year old water heater altogether. Jesus went to pick up the water heater. He worked from 2:00 to 7:00 pm and got my new heater all set up. No more surprise cold showers!!! Excellent work thanks to Jesus. Truly appreciate it! And he said he'll bring the leak alarm when he comes back in the area.

Franci L.

3/21/2019

I would look no further! This is an honest company. Jorge gave me a few options fro the problem I was having with my water heater. He arrived on time with a smile on his face which I love! I would highly recommend this company. He was efficient , professional and so nice to work with. Great job! Give this man a raise! lol Thanks Again! Franci Lucero Martinez, Ca

Alicia T.

10/19/2018

Smooth process. Like the new water heater along with the extra security of a tray under the unit. Price couldn't be beat either! Thank you!

Michael I.

2/28/2018

Very responsive team! Polite, professional, on-time and reasonable. Highly recommended for anything water heater related!

Rachel C.

8/15/2015

I got my water heater replaced last year from Water Heater masters. Our old one broke on Sunday night and by Monday mid day they had come given me a quote and replaced the water heater. Very quick I was really impressed! Sorry I didn't write a review last year.
If I could give more than 5 stars I would. This is why...Today I had to call them because our water heater would not start up. Long story short-- were having our kitchen remodeled and the contractor shut gas off, and can't turn the water heater back on. I called the number and Alex was so nice to walk us through how to ignite the water heater. We tried several things and he was on the phone with us for quite a while helping us. He totally didn't have to help us but went out of his way to help. I am very impressed by their customer service and so happy I went with them.

Mike P.

05/12/2020 12:00:00 SA

I found our 17 year old water heater leaking mid morning. I called around to the Lowe's, Home Depot local plumbers etc......they all were priced way high and couldn't tell me when I could get a new water heater installed. I called Water Heater Masters and to,d the guy what I needed done and he said he could get a guy on site between 3-4pm. He gave me a price range for the work that beat everyone else and told me what water heater he was replacing it with. Everything was up front and easy. At 3:15 Eric showed up and looked over the job didn't try to up sell me and gutted me a price $50 cheaper than discussed over the phone. By 5:15pm I had a new water heater up and running and HOT water by 6:30 PM. Everyone I dealt with was down to earth and very professional. I would highly recommend them!

Larry L.

3/19/2018

These guys came out in 2014 and did a great job. I had a small problem with the electronic valve on my Bradford White water heater. We were very concerned last night when our water heater would not produce hot water. I called a 24 hour plumbing company and they said I would have to wait at least 2-3 days for the part. I called Water Heater Masters and left a voice mail. They promptly called me back in the morning and within a couple of hours they responded to my house with the new part in hand and repaired my water heater in about 20 minutes. Their prices are not on the low end and in this case I gladly paid the fee. On another note, they had the right part in stock so again, worth it in the end.

Ingo D.

4/22/2016

Very professional and priced right!

I called the owner on Wednesday and had a technician show up to my place on Friday to deal with maintenance and a part installation on my tankless water heater.

The Technician called 20 minutes before his scheduled appointment time to confirm, once he arrived he was courteous and professional, i.e. cleaning up after himself. Moreover the quote they gave me was significantly lower than that of their competitors.

Mike (the Technician) collected his payment via a cube card swipe and was in-and-out in under two hours.

Great service from a local business!

Cherry B.

11/02/2017 12:00:00 SA

I arrived at my parent's home in Pleasant Hill to find their 19 year old in-closet water heater leaking all over the floor and not putting out any hot water. After calling neighbors for recommendations and then a quick check on Yelp I called Water Heaters Masters who called me back just minutes after leaving a message at 10:45am. They offered up a 1 hour window to come assess the issue in the evening, but I asked if there was any way someone could come sooner and if possible, could it be fixed the same day. They were very accommodating and offered a possible earlier time slot but let me know if that didn't work out that we'd fall back to the original time and that they'd keep in touch.

Within a few hours, Mike, our technician, called and and very professionally apologized that he was running a little late from the start of the time window and asked if 30minutes later would be ok. We quickly chatted about the situation and I sent him a photo so he knew what kind of water heater and pan he might need to have on hand.

Mike arrived right when he said he would, and assessed the issue, we talked about the options and gave me prices and we made a plan and he got to work. He was swift and professional and personable. He cleaned up and explained how the new water heater worked, and went through the work he did. Pleasantly surprised, he applied a $50 coupon to the quoted price! He even explained that he had some paperwork to finish up in the van so he would be out there for a few more minutes. Very courteous.

I would definitely hire these guys again. A+ knowledge and service

Jill N.

9/25/2015

I called WHM on a friends recommendation (along with a few other plumbers to compare pricing). WHM was not only competitive, but I was in a situation where I wanted to replace the flooring in the room where the old water heater died. They were very accommodating, coming one day to take out the old one (and fast, within 2 hrs of my call) one day and letting me call and schedule the replacement a few days later. Best part, no upcharge for the two trips!

These guys, focusing on one thing, are able to arrive fast. It's a great set up. George was professional and friendly. Everything was cleaned up (new valves, lines and removed old unused T from the gas line.. all included. Nice job, guys! Keep up the good service!

Gabriel B.

4/26/2020

Timely response on a weekend for my failed water heater. They quoted much less than the competition and did great work. Highly recommended!

Melvin G.

12/31/2017

Very helpful during emergency when my water heater suddenly broke down. They didn't take advantage of the situation when other company spike their price.

L D.

8/16/2015

Robert was awesome! Alex is super easy to do deal with as well. Robert was professional and on point. I'll Defin work with them again if needed!

.........

Back to my review so after hiring them and the job 70% done I left the home. My brother then calls me and tells me there was a mistake with the plumbing (hot water) not reaching all the way through to all the house. They had removed 2 of 3 water heaters because Robert said they were not all necessary as the house was sufficient enough for a 1/40 gallon. But after turning on the water once work was all done we then realize a mistake was done! A 5 hour, probably $700 mistake and no hot water to one side of the house.....! Wellllllll, Alex and Robert handled it! They took ownership of the mistake and fixed it at no cost! Seriously folks, that's quality customer service!

Great people, good service and I'm very comfortable recommending them to anyone!

Jay M.

7/30/2018

Reserved judgement for two years and my upgrade to tankless was fantastic. These guys had a reasonable price and the water heater is still going strong. Had an issue giving me an error code, they sent a guy over the next morning who handled it, explained the problem, and taught me how to understand the error codes better. Overall great experience with their team.

Stephani A.

12/19/2016

My utmost thanks to Alex and George of Water Heater Masters!!!

Aex, thank you so much for your kind, patient, and very thorough explanations about my oddball water heater and the features that made it strange, and for taking time and understanding the water supply issues on the property that affectd the storage capacity.i was requesting

George, thank you so much for coming out despite the late hour and traffic, and then for the excellent job you6 did on installation! It looks amazing and there's not a single scratch on it! And, you left my utility room far, far cleaner than I left it for you! Thanks!

I got more than a new appliance. I got a water heater, increased water storage capacity, a story to tell my friends about the old water heater, and utility room that was cleaner than I left it!

Lisa P.

04/07/2018 12:00:00 SA

This review is way overdue. WHM came out and replaced my water heater in 2015. They came out and replaced the water heater on the spot, talked me out of more expensive options that wouldn't have done me any better and I've never had a problem, never thought about my water heater.....

Until i had some workers in and the pilot light mysteriously went out and i noticed at about 7:30 PM. I followed the directions for re-lighting that were on the water heater but i just could NOT get the pilot light on. So, I called Water Heaters Masters expecting to maybe get a call back (and a hot shower) the next day. Alex actually answered the phone and walked me through the re-lighting process and I was back in business in minutes (and i learned something)! Call them if you need your water heater replaced or are having trouble. They're fantastic.

Sherry W.

7/17/2020

Turns out water heaters aren't something you think much about until you REALLY NEED TO FIGURE SOMETHING OUT NOW because of a leak. And of course said leak occurs at the most convenient of times. Was pretty stressed about timing of getting it replaced before it caused water damage and so we could have hot water again. Sent a message through Yelp, got an answer quickly with an estimate that stacked up to others I got. Called Alex the next morning and left a message asking if they had time to come that day. He called me right back and said yes, made the appointment for a couple of hours out, and maybe 10 minutes later, Eric showed up at our house. Two hours later, he was done. He was professional, friendly, and explained a lot as he worked. After all the fretting, from call to finish, it was all over in 2.5 hours and we now have a new water heater that will hopefully last 15 years and that we won't be thinking about again until then. Great experience.

Lisa K.

01/10/2020 12:00:00 SA

I called at 10:30 on a Friday because my elderly mother's hot water heater went out. They gave us a a 1-3pm window and arrived promptly at 1:00. Bobby treated my mother with care and respect and even had a hot water heater in his van! He was done with the installation in less than two hours and we paid almost half of what we expected. We cannot thank you enough! Highly recommend their services!

Jules K.

4/27/2017

What do you say about someone who is honest enough to spend 10 minutes with our contractor going over some steps he could take to get our tankless water heater back functioning again and to give him advice that worked and who was helpful, professional and direct? You say thank you and urge anyone with a tankless water heater issue to hire them. Thank you.

Reyes H.

11/04/2017 12:00:00 SA

Alex from the Solano office helped me over the phone to relight my water heater. He offered to have someone come out to help if it didn't work, but it did! He gave great instruction how to relight, and he was happy and friendly. He was totally familiar with the model water heater I have as well. I will be calling him back -probably on Thanksgiving - when my sink backs up! See you in a few weeks!! And thank you so much!

Will M.

12/26/2017

Had the unfortunate need for an emergency water heater replacement during the holidays and these guys were great. Same day service call and replacement and the work they did was great. I would recommend them to anyone looking for any sort of water heater repair/replace.

John J.

7/31/2017

Wow, these guys are awesome! Called them at 11am today and got it changed by 3PM.

Affordable Water Heaters and Plumbing quoted $2000 to replace ours, Water Heater Masters did it for $1400.

John

Dick H.

9/27/2017

Our water heater quit working well. I called Water Heater Masters. They replaced our old one with a good new one that meets our needs. Service and prices competitive. I'd use them again.

Kimberly W.

2/25/2020

This company is awesome! They replaced our water heater 10 years ago, their pricing seemed fair, they were available right away, and had the tank on their truck. So fast forward 10 years later, we hear this loud humming noise which sounded like a large semi-truck is idling outside our house (and yes, I went out the front & back doors looking to see if that's what the noise was), come to find out, it was our water heater!! We pulled out our folder from the last repair, called Water Heater Masters up, left a message and the very next morning, they sent someone to our house by 11am. He gave us the option to do a temporary fix - but couldn't guarantee how long it would last, so we ended up replacing the full unit. He was done in less than 2 hours. . .again, he had a new tank on the truck and he took away the old tank. . .we were quite impressed! The pricing seemed fair. I would definitely recommend these guys for any plumbing/water heater issues.

Irene S.

8/25/2015

Like many who find themselves in need of a new water heater, I was not pleased to find myself in this situation. Apparently, my old water heater had been leaking over time and I didn't discover it until the laundry room and part of the garage were underwater. One of the many joys of home ownership!

I discovered the leak at night and early the next morning, Bobby arrived exactly on time. I could not have asked for a more professional, thorough, and pleasant person to handle the job. He quickly assessed the situation and patiently answered all of my questions. Despite the heat (it was over 90 degrees, even hotter in the garage), he spent some extra time reworking several parts of the installation to be sure it was done perfectly.

If you find yourself in a similar situation, I highly recommend making Water Heater Masters your first call.

Katherine F.

12/24/2014

When you need a water heater, you need one STAT.

This is not a *honey-do* job in my estimation. Don't have the tools, skills, and do not want to get, install, and recycle the unit.

Our 14 year old unit had see it's last day. I was taking care of the DGD's so hubby coordinated this purchase /installation.

Of course we did some research, and decided not to go with a tank-less model...for various reasons, but mainly because of price.

We consulted YELP and this place had good reviews...so he set it up a same day appointment.

Absolutely seamless, Billy did a great job. Happily taking showers and doing dishes!!

Marianne S.

10/14/2019

We had a small but urgent issue with our water heater and were able to get someone out the same day. Fortunately it was a minor fix. Bryan was courteous and knowledgeable and fast. Hope not to need them again anytime soon but if we do we wouldn't hesitate to call them.

C M.

3/18/2016

Quality, courteous, and very quick response. Called to have water heater replaced was at house within hour and replaced water heater. Price quotes over phone was honored.
Very difficult to find reputable companies in this day and age but this company far exceeds expectations.

Monika T.

7/23/2015

Thank you water heater master for coming out! I have been having issues with hot water at home. I called at 8:30 at night, received a call back from them at 9:30. The next day bright and early George was here to check out the problem. Luckily, I did not have to replace my water heater just yet. But when I do I'll be sure to turn to water heater master! They are friendly, helpful, knowledgeable and respectful! Thanks guys!

Stephanie M.

03/05/2018 12:00:00 SA

Thank you for the fast and friendly service. I called around 1pm and Brian came out by 3pm. My water heater was replaced and the old one taken away. I truly appreciate how easy you made it for me. Thank You!

Karen H.

10/11/2017 12:00:00 SA

Look no further. These are the people to call when you discover your water heater has pooped out and is leaking. You need help NOW. I called at six Tuesday evening, in a panic because I was leaving town on Thursday for two weeks. Someone answered (a real person, not a machine) at that hour and said he could send a repairman between 11 and 12 THE NEXT DAY! YEAH! When I told him my heater was 21 years old, he assured me I would need a replacement and quoted a price. The repairman actually arrived a little before 11 and was done in 90 minutes. Can't beat the service or the price.

Dori B.

01/06/2019 12:00:00 SA

Finally a plumbing company that is honest, professional and reasonably priced. My experience with Water Heater Masters was nothing short of excellent. After having two other plumbers out, one who charged us $289 to install a part that we purchased on our own, only to tell us that we need to replace our 5 year old HWH to correct the problem that we were having (delayed ignition) to begin with. Our second opinion came out at no charge and advised us that we needed a new burner assembly and to call him once we got the part. After four days of leaving messages and no return call, I found Water Heater Masters on Yelp. I left them a message on a Sunday and my call was returned within 30 minutes max and my appointment was scheduled for the following day (New Years Eve). A technician by the name of Jesus showed up on the date and time as promised and diagnosed our problem. Due to the holiday, the part couldn't be ordered until that Wednesday. I was advised to call once the part was delivered and they would make the repair the same day. My part was delivered at 10:30am on Friday, and as promised, repaired just a few hours after I let them know that the part had arrived. As equally important as excellent customer service is integrity. Would you believe that I was actually charged less than I was quoted! Water Heater Masters, you have a customer for life. I will also be referring you to any and everybody that I can.

Jen O.

7/30/2019

Mike was very professional and so helpful . I recommend this company if you need a gas line installed . Great work!

FSK F.

8/28/2017

We needed to replace our very old water heater that was starting to leak at an alarming rate last week. There wasn't much time to deeply research the issue, we had to move fast. I got some over-the-phone quotes from some obvious sources (Home Depot, etc), and the prices were surprisingly high for your basic water heater replacement. Luckily, I happened on Water Heaters Masters on Yelp - five star rating, 250 reviews, they looked like they were worth contacting. Calling them up, Alex the owner had one of his installers Bobby come out the very next morning, where he gave me a very fair (and one of the lowest) estimates on the spot. They could come back same day or next, up to me. That was impressive, so we went with Water Heaters Masters.

It was the right choice.

The price indeed was fair - one of the lowest quoted for me. More importantly, the professionalism and customer service was top shelf. Owner Alex was professional and extremely responsive, patiently and fully answering all of my questions (of which there were many, as I didn't know much about water heaters and the recirculation pump we had attached to our tank - Alex probably took five calls from me, and never was annoyed or impatient, always professional and responsive).

Bobby came out and installed the tank, and was also extremely professional, personable, and diligent. Our tank closet is small, so it was a very tight fit. Bobby did it all, and did it well, and took the time to do it right. There was a potential issue with one of the gaskets for the recirculation pump leaking (it was very old, not anything damaged by them), and Alex actually dispatched a second install guy, Mike, to come help assess the situation. In the end, the leaking stopped of its own accord, but I'm impressed with how Bobby, Alex and Mike all were laser-focused on addressing the problem and stuck with it until it was resolved. Really great service!

The day after the install we realized we had a minor issue with the recirculation pump slightly touching the tank, amplifying the vibration/sound of the pump. I called Alex that same morning (a Saturday), he never raised any objection, promised to fix this issue asap, and literally in less than two hours Mike was back out to our house where he cleared up the issue to our full satisfaction.

I can't say enough about these guys' professionalism and outstanding customer service. Highly recommended.

Claudia C.

9/28/2019

This place is beyond amazing. The service is excellent and the people are extremely nice. I highly recommend calling this company for all your water servicing needs . They answered my call within seconds, and helped me with my problem within minutes. Since service wasn't available until two days from now, And my household was out of hot water and I desperately needed help, instead of apologizing for not being able to meet my needs the guy stayed on the phone with me and walked me through the process over the phone. My problem was fixed and I am one extremely satisfied customer . I will definitely always use their services. Thank you!

Robert M.

07/12/2016 12:00:00 SA

Same day service! Honest, knowledgeable, price competitive. Removed and took away old water heater. Installation of new water heater took about an hour, very quick. Technician, Mike W., was very knowledgeable, well skilled, competent and confident. He did an awesome job!
Save yourself some time and headache, call these guys!

Service #652538

Da-Shing P.

02/11/2018 12:00:00 SA

Great same day service, even on the weekend! Very helpful and friendly staff! Shout out to Brian for the help. I will definitely be using this company for all my water heater needs in the future. Highly recommended.

Brittani R.

11/04/2019 12:00:00 SA

We had an issue with a hissing noise and leaking water heater. Requested a quote and got a call to set up a tech to come out and assess. Brian came and was very patient with us as we tried getting ahold of the landlord. He was professional and got the job done quick and clean. Thank you Brian for saving the day!

Karen C.

07/05/2018 12:00:00 SA

Fast, friendly, knowledgeable, and $183 cheaper than Sears was going to charge!

Rachel K.

09/10/2017 12:00:00 SA

Came home after being away during a very hot weekend to the water heater not working. Couldn't get the pilot to relight. Gave in and called these folks. They offered a 7am appointment which worked great with my work schedule. The technician showed up early but waited in his van until we approached him and told him he can start whenever he is ready. Apparently the pan assembly over heated and yadda yadda. They fixed it fast and explained everything to me nicely and patiently. The cost was a tad high in my opinion but I rather pay more for great service. I will contact them the next time we need help.

Lauma S.

6/27/2018

I highly recommend this company. I called at 11:00 a.m. and was told someone would be out between 12:00 and 1:00. Brian showed up at 11:45; thus, my first impression was fantastic. Brian showed me every step he made in replacing the damaged part for the pilot light. Very reasonably priced too. I will definitely keep this company in mind, and will pass the information on to anyone I know who needs water heater repair. Thank you again, Brian! You get ten stars!!!

Kevin H.

10/25/2017

I needed a new water heater since my old 40 gallon unit was corroding and running out of hot water quickly. Water Heater Master came to my house and provided a few options on 40 gallon, 50 gallon, and tankless options with competitive pricing. I appreciated that they didn't pressure me to buy or oversell me anything. I purchased the 50 gallon water heater and they quickly removed old unit and installed new one! I was happy with service, product, and value.

Arlene L.

1/22/2018

I called them because of the great reviews from Yelp and they came thru. Jorge came out the next day within the time specified and confirmed that the water heater was getting ready to go. It was 22 years old and could no longer keep the full 75 gallons hot anymore. So he gave me a quote, seemed reasonable as it was for a new 75gallon tank, installation, labor and disposal of old tank. He was wonderful...knew what he was doing and did everything within a couple of hours and it works perfectly...and left my garage clean. This place is the best and thank you Jorge for such great work.

J W.

7/25/2017

My old 50 gallon hot went out last, got up in the morning and started calling around for quotes. No one I talk to could replace that day, except these guys. They where very quick to respond and were at my house in no time with a new hot water heater within an hour and a half. I would recommend theses guys to anyone who needs a hot water heater replaced. Nice and very professional.

S F.

01/08/2018 12:00:00 SA

My experience with Water Heater Masters was exceptional. Not only for the superior service, fair price and really nice and competent technician, but for its superior customer service philosophy.

Of course, our water heater broke and flooded on a Friday night. On Saturday morning, after calling a few other places, including Sears and Lowes and getting vague, confusing conditional pricing with many variables (valves, flues, etc., etc., knowing the homeowner is under pressure to get their hot water back! subject to inspection prices and uncertain arrival times (or on Monday) I called Water Heater Masters mainly inspired by reviews here.

I was given one, all-inclusive price. It was well within the range of the base price quoted by others without conditional up-charges. What a relief, a no b.s. pricing philosophy. Better, the technician called within 30 minutes and was at my home 30 minutes later. He immediately started removing our water heater and replaced valves while their runner went to their warehouse to bring over the correct new water heater. Not only was the technician apparently highly trained, he was also extremely pleasant. The new water heater arrived an hour later and the new was fully installed in less than an hour. The whole transaction took less than 4 hours.

After the job was done, I realized I had not clarified that since the old water heater has a ten year warranty, I wanted the same long warranty model. It looked like our new one came only with a standard 5 or 7 year warranty. I emailed the owner at Water Heater Masters and expressed my concern. Not only did I get a prompt response, the superior customer service philosophy was again demonstrated by having a technician drop off the extended warranty documents the following day.

Cristina B.

12/21/2017

We are so happy with the customer service and installation with Water Heaters Masters. We just moved in to our new home and our water heater needed replacing. We were without hot water for a week in the middle of winter and they took care of us ASAP. Not only were they quick to help, but their technicians are knowledgeable, helpful, thoughtful and neat. The technician built a platform for our waterheater out of some spare plywood and followed up with us later in the day to ensure that we were happy and that the heater was working properly.

Sue R.

6/15/2017

I called at 8 a.m. on a Monday and Sam was at my house by 11 a.m. to fix my water heater. He was the nicest, most honest service professional I have dealt with in years. He explained what the problem was and fixed it within an hour. He was neat and tidy - very respectful. When the time comes to replace my current system - you can bet I am calling Alex at Water Heater Masters and asking for Sam!

Ram G.

6/15/2017

It is absolutely great. Our old 50 gallon water heater started leaking from the top. So we did comparison shopping and got quotes from Sierra Pacific, Bonney and water heater masters. Their quote was $100 to 200 less than the rest. So based their 5 star reviews, we went with them. They gave an appointment today (Thursday 6/15) at 8.00 AM. Mike showed up 7.59 AM and got straight to work. He started at 8.05 and is done by 9.27. Less than 2 hours. Their initial quote was $1500 and we told him that we are impressed with his work and punctuality, he charge $1400. If you are planning to get your water heater replaced, you can't go wrong with this company. They are punctual, professional and clean. Great company. Thank you.

Steven B.

10/06/2019 12:00:00 SA

Called on a Saturday at 8:15 a.m. to replace my water heater that burst the evening before. A tech was at my house at 9:20 a.m. The job was complete at 11:15. Complete with new shut off valves, connectors, proper strapping, the whole 9 yards. Very personal and skilled tech. Good price as well.

Lil W.

1/28/2017

Our water heater was leaking over night, they came over the next day and gave us the quotation. After price comparison, we decided to move forward. Both Alex and Bobby are super professional, provided all the options for us. Bobby was able to replace the water heater for us within 2 hours! Thank you guys!

Mom N.

12/05/2017 12:00:00 SA

This group is truly amazing. We needed a new water heater so we called Water Heater Masters about noon. We are familiar with costs for such a project and were pleasantly surprised that they seemed very fair. We had a new water heater installed by dinner time. A month later we discovered a manufacturing defect which resulted in a minor leak in the water heater itself due to no fault whatsoever of Water Heater Masters. Water Heater Masters replaced the unit within several hours with no hassle whatsoever. This group is wonderful. No wonder they have such a superb yelp rating.

Nathan P.

1/21/2015

Disclaimer: I haven't actually employed their services.
I called WHM when our water heater's pilot went out and wouldn't re-light. When I told the WHM rep the make and model, he knew EXACTLY what the problem was (the pilot assembly/thermal coupler needed to be replaced). Though they didn't have the necessary part on hand, I was informed that my water heater should still be under warranty (the home's previous owner was the purchaser) and that the maker would most likely overnight the part to me for free. Yes! Indeed the case!
While the part was being shipped to me, I did some research and found that replacing the part was within my skill set. My cost? $2 for a torque screw driver bit.

They would have come out the same day if I needed 'em, but they dropped the professional knowledge that empowered me to take care of it myself - at no charge.

The next day? A hot shower never felt so good.

Water Heaters Masters, I don't know how to thank you - so here's a great review!

Greg B.

3/22/2019

I recently left a message for this company on a Sunday (with no urgency) but they got back to me very quickly on the same Sunday. They came out to look at the water heater, confirmed my expectation that a replacement was needed, and we agreed to do the work right then. Everything that was said in the Yelp reviews was right on - they were a pleasure to deal with, very professional and courteous, and took the time to do the job properly, with as much time as needed for any questions that I had. The tech (Sam) even noticed that an unrelated tap head was leaking and did a free replacement for me - that was a nice gesture, and very much appreciated. I totally recommend them, and will certainly be calling them again myself when the time comes.

Marc W.

9/28/2019

If you need hot water heater installation or repair services, look no further than Water Heater Masters(WHM)! I called WHM because my pilot light on my Rheem water heater would no longer light. I spoke with one of the owners, Alex; and he spent 15 minutes troubleshooting with me on the phone, which ultimately led to successful ignition of the pilot light. Alex is a very caring, knowledgeable business owner who truly puts his customers first! His donating time to help someone after hours on a Friday evening speaks volumes about Alex's character and deserves praise and reward. Needless to say, I will use Alex exclusively for all my hot water heater needs and will refer as many family members and friends as I possibly can. Bravo Alex!

Kevin F.

01/08/2019 12:00:00 SA

Was greeted with a puddle under my old water heater in the morning. Alex responded to me within minutes and Brian was out replacing the unit at my place in Pleasant Hill within a few hours. Very prompt, knowledgeable and friendly. Highly recommended.

Luis M.

01/02/2019 12:00:00 SA

In general we are happy with the work Water Heaters did installing a new gas line for our gas stove. The whole process was smooth, from the time the technician came to give estimate to the time he and his assistant finished the job. They did the job quickly and well done.

Sweeties S.

10/15/2014

Where's the 10 star button?

THANKS to Alex, Brian and Bobby, we got a brand new water heater replaced on a Sunday, with a great price, wonderful service and our tenants are happy. If you are reading this, your search ends here, give Alex a call. No need to compare prices elsewhere, they have the best deal around and are honest, friendly and great to work with.

Here's what happened to us (in a nutshell) - we have a rental unit, our tenants called on a weekend, water heater pilot is out, could not relight. Bobby went over to change some parts, a month later, another problem with the heater.

We want to keep our tenants happy, decided to change the heater. Called Alex, he sent Brian over at no charge, but the heater was old and had other problems. We decided to change it, which they were able to on the spot. In less than two hours, brand new water heater, plus, haul away, safety strap, you name it. Six year warranty, ease of mind, I would do business with them again, and again!

Thank you Alex, Brian and Bobby. You are great guys!!!!!

E. B.

10/30/2017

Brian was our service person and he was great. Patient in explaining things to me (repeatedly :). Quick and left everything spotless. And arrived early (so be prepared for that possibility!)

Daniel G.

3/16/2017

Not only was I impressed with the work that they've got people dead, but the speed with which they got everything done was amazing. I thought I was going to take all day but it was done in approximately 4 1/2 hours. Great attitudes and great work. Thank you Brian, Jorge and Jesus for amazing work.

Bruce P.

09/10/2019 12:00:00 SA

Water Heaters Master Brian was early, efficient, and honest in his quick assessment problem of our water heater. Water Heaters Masters is by far, the best water heater company we have seen and used. Awesome worker, awesome job, fair, reasonable, and honest. We will definitely use them again and we highly recommend this company. What impressed me the most, was Brian's quick assessment of the problem and having the tools and replacement parts to fix the problem on the spot. We have had other companies come out only to tell us they don't have the parts or right equipment! Thank you Brian

Joaquin R.

01/11/2019 12:00:00 SA

Sam was great. He came, was very efficient in installing the new water heater and explained everything. Their price was lower than the competition and they replied very quickly. I'm very satisfied with their service.

Kim B.

10/16/2017

After searching for a plumber to fix my thermocouple on my water heater all day I came across water heaters masters. Not only were they able to come by same night but the cost was reasonable. Their quick efficient service was such a stress relief. I will be calling for all my plumbing needs.

Shengqi Z.

09/09/2019 12:00:00 SA

Our water heater started leaking yesterday, so we started a Yelp quote request this morning to replace our 20-year-old water heater. Water Heaters Masters is the one that can provide same-day service. Their price quote is very reasonable, and they arrived much sooner than we could ask for! Mike was the person that provided the help. We have zero-knowledge about water heaters; Mike helped us to install the new one within an hour. He even figured out the the root cause of a low-water-pressure issue that bothered us for years, and helped us to make some adjustments. Thank you for your 5-star service, Mike!

Douggers M.

8/18/2014

Very quick and efficient service.
They came earlier than the scheduled time which was great because i hadn't had a hot shower in a few days. They solved a minor issue that 2 others couldn't find, for zero charge!
They are the best!

Ryan M.

5/26/2019

We knew our water heater would need to be replaced in the next year or two... It started leaking on Friday and got worse overnight. I called Saturday morning around 8:30 and they had someone over by 11:30. They had a new water heater installed and working by 1:30! They were very professional including the installer Jesus who did a great job. I trusted Yelp on this one and didn't shop around so I can't say how the price compared.. it was lower than I expected. Would definitely recommend these guys to anyone.

Rebecca G.

8/17/2014

Another well deserved 5 star review. Honest and helpful company. Brian came early on a Sunday morning to look at my hot water heater's leaking drain spout. I told him I was ready to replace the whole thing but he said it just needed a cap and explained exactly what to buy at the hardware store. Turned out to be a 5-minute, $6, beginner-level DIY fix.

14 year old tank but no need to replace it. Yet. I will definitely give them a call when the old ship goes down for good. Thanks for the honest assessment and advice.

Gemmy G.

2/27/2018

Amazing service! Our water heater went out on a Wednesday night and Water Heater Masters was out to our home by Thursday afternoon. Diagnosed our water heater and said we needed a new one. Beautiful thing is they had it on their truck. Water heater was installed within a couple of hours. Install was beautiful and they left everything clean and neat without disturbance. Everything came with a warranty and we felt confident with their work. Thank you

Tony H.

05/03/2017 12:00:00 SA

Just wanted to give a shout out to them for coming out to my house to take a look at my busted water heater . Great customer service and on time . Good information about price lines and the different sizes of water heaters ( hell I'm jus a homeowner) . Appreciate the expertise . Thx fellas !!

Mimi Y.

2/18/2018

5 Star Experience

My husband discovered the pilot light would NOT light on the water heater. He looked in the phone book and found Water Heaters Masters and checked the reviews on Yelp. Called around 11 am and had an immediate callback and scheduled an appointment between 2 pm and 3 pm on the same day. Bobby called at 1:30 pm to inform us he was leaving a job in Sacramento and would be arriving by 3 pm. Great communication!

Upon examining the water heater, Bobby said he could replace the part for a couple hundred dollars, but couldn't guarantee how long the 12 year old water heater would last. My husband decided to replace it. Total cost $1400 with the pan and take away the old water heater. Within 2 hours we had a new water completely installed.

We are extremely satisfied with the service we received from Water Heaters Master.

Soutterly 2.

11/09/2019 12:00:00 SA

My neighbor recommended Water Heaters Masters with glowing terms, and I am so glad I picked them, because the person who performed my water heater replacement did a beautiful job. I felt so grateful as I watched all the painstaking and careful work that went into the installation, and the job was so neatly done. If I could give more stars, I would. Thank you, Bobby Williams of Water Heaters Masters!

Aaron S.

11/06/2019 12:00:00 SA

Bobby gave us a great quote, and came came out the next morning. He was early, friendly, and efficient. I will absolutely recommend this company. Nice work.

Evan F.

8/22/2019

One day turnaround for an estimate and same day quote with a reasonable price. Scheduled water heater replacement a couple days later and completed very nicely in a couple hours. Straight up and good company; quick responses.

Wade G.

11/01/2014 12:00:00 SA

Mike replaced our hot water water heater and he was extremely friendly and courteous. They did the install quickly and for a very decent price. We had some other quotes but they were the best and came out within an hour.

They also do more than water heaters so we will call them first if we have any other needs!

Robert M.

01/01/2019 12:00:00 SA

My water heater, which was installed 3 years ago, was making the this loud rumbling sound. I called and they answered right away on Sunday afternoon, they sent Brian out the next day. Brian immediately began diagnosing the problem, he discovered that it was not the water heater but a drain that was blocked and causing water to go into the water heater pan which when the water heater went on would cause this loud sound. He figured this out in about 15 minutes in a very tight and difficult to inspect space. This firm's staff and customers' service is top notch and the real thing.

Donald B.

11/02/2019 12:00:00 SA

Jorge repaired my tankless water heater and had me up and running within an hour. He arrived on time and did really credible work. The fee for service was reasonable as well! I will definitely use this company for future repairs should that be necessary.

Travis V.

9/17/2016

So no one wants to have issues with their water heater. My pilot light thermo couple went out and left us in a bind. I called these guys and they repaired it fast, worked with me on appointment times and was really fair on price. I'd use them agian.

Dennis M.

7/17/2014

ANOTHER SATISFIED CUSTOMER!!!

I called yesterday morning and spoke to Matt. I told him that my water heater had been leaking. After a few questions, Matt gave me a quote on the phone and was told that somebody will come (the next day) between 8 am-9 am. I was surprised when Will and his son, Rick, arrived at 7:45 this morning. After a couple of hours, he had the heater installed and working. Will was very friendly, knowledgeable, efficient, and very thorough. In my opinion, that says a lot about the integrity of the company and its employee(s).

Overall, I am impressed not only with the service but also the quality of work. I highly recommend Water Heaters Masters!!!

Ronald C.

07/09/2016 12:00:00 SA

Highly recommended.

Called them up late Wed afternoon and they were able to replace my old leaky water heater on the same day. Alex was very patient and was able to answer all my questions.
Brian showed up and was able to replace the water heater in under 2 hours. He was very professional and you can tell that he was very experienced. He took the time to adjust the earthquake strap and have to improvise a little bit in order to secure the tank properly. Overall very happy with the installation.

I was charged slightly higher than what was originally quoted but because it was already late I just paid the higher amount. A quick call to Alex the following day and he honored the original quote and refund the difference.

Emily S.

10/14/2019

After getting 3 quotes, I had Water Heater Masters install a tankless heater in my attic. Mike and George were always on time and answered all my questions about my somewhat complex install. Would highly recommend them!

D W.

2/26/2019

Water Heaters Masters, just say Yes! Our old water heater gave up the ghost, and unfortunately we could not get replacement parts. Sam did an excellent job installing our new water heater (He had the correct heater on his truck), confirmed the quote that was given to me on the phone by Alex. The heater works great! It is the same size as I had before, but the water stays hot for a longer duration without me having to keep turning the shower knob more and more towards hot. In fact, I don't have to touch the temp at all to complete a shower. Hot water recovery time is super fast also. The heater comes with a decent labor/service/parts warranty by Water Heater Masters and the manufacturer. I expect that this water heater will last a long time to come, based on the long standing excellent reputation of this company and manufacturer. The $50 discount was also very much appreciated. Thanks very much for your excellent service.

Sean D.

04/10/2014 12:00:00 SA

OK ... so I didn't really do business with them (actually spend dollars & cents). You then ask WHY the 5 Stars ?

I called the company based on the high Yelp reviews at 1:30 & got a VM. I left a message & within 15 mins got a call back. I explained my situation - leaking water heater. The guy I spoke to (Mike or Mark - can't recall) took time to explain options & estimate over the phone. Very well spoken, explains in easy terms - I'm a 0 on 10 in DIY capability & understanding.

By 3pm someone came home to look at my problem & give me an actual estimate. The guy that came looked at my leaking water heater informed me that I am still under warranty & that they didn't service RHEEM brand but XYZ does & what steps I can take to get it warrantied.

Before then I had 2 more guys come over - JUST TANKLESS (via lowes) & a regular handyman to give me estimates. Neither said a word & just wanted to take my money.

For their honesty, willingness to help & efficiency - they get 5 STARS & my stamp of approval.

Dan S.

4/15/2015

Had them come out this morning for a service call on our tankless hot water heater. Arrived on time, very professional and free for this first service. Highly recommend.

Sela G.

01/06/2017 12:00:00 SA

You couldn't ask for a more reputable service. Two other options (including a box store sub-contractor) were all set to charge me between $1,600 - $5,000 to replace my hot water heater. These guys shared the options, no pressure, and for a little more than $100, we're up and running. Had I chosen to replace everything, they still would have been cheaper, with no inflating how difficult the job was, or song-and-dance about how long it would take. When it's time for the tank to be replaced, I'll definitely be calling Water Heater Masters.

Lori K.

6/14/2019

This morning we discovered our water heater sprang a major leak, so called Water Heaters Masters. Mike arrived within an hour, installed a new water heater, & life was happy again by 11 am! Super fast, efficient, friendly -- highly recommend!

E A.

9/16/2019

My heroes! The tankless water heater in the attic stopped working, which is not fun with three small children in the family! We had only bought the house earlier this year, so didn't know how old the equipment was, had no warranty information, and anticipated having to replace the entire unit, and spending upwards of a thousand dollars. Water Heater Masters came out the same day we called, and fixed the problem, which only required replacing a part that had gone on the blink. Really nice people, and we appreciated their honesty. They could have told us we needed a new unit, and what would I have known? Instead, they charged us for the service call and the part, which together were about $150 (which I know from experience is less than it costs to have a plumber walk through your front door in San Francisco!) So I really applaud them for their integrity, as well as doing a great job.

Helen F.

5/14/2019

Wow what a great experience I had when Mike from Water Heaters Masters came to fix my water heater. But alas she was too far gone and I needed a new one. Mike explained why and helped guide me in the decision. Fast, efficient, and cleaned up excellently. I highly recommend them!!!!

Lance S.

10/02/2017 12:00:00 SA

After almost 15 years my water heater decided to take a hike. So I called one highly rated company but they couldn't come until the next day. Since my heater was leaking I decided to try to find someone who could come out today. I called Water Heaters Masters and they were able to send someone out within an hour.

While the first company quoted $1400-1900, the owner here quoted $1400-1500. When I asked about any coupons or discounts, he said the tech could go over that when he arrived. The tech arrived early and gave me $50 off the $1450 price. He was nice, professional, and got in and out fairly quickly, explaining what he had done and what to expect.

I am really appreciative of these guys and can't think of anything that they could have done better. They left contact info on the tank and I will surely use them again if I have the need.

Great overall experience. Finally some people who actually do what they say for a fair price..

Diana S.

02/08/2016 12:00:00 SA

I have a broken water heater that needs a new thermocoupler assembly that is under warranty. The manufacturer and the parts place both told me it is standard business practice for plumbers to replace warranty parts and get refunded the money by the manufacturer when they return the broken part. Not these guys. They told me I have to go buy the part myself. Which isn't possible for me at the moment as I have two flat tires - also under warranty which is becoming a nightmare to get taken care of. I'm going to tackle the tires tomorrow - without having had a shower in three days. And find someone who can handle this job without putting the burden of buying parts on the customer.

Alan R.

8/30/2016

Had to shut off the gas supply to my house. When I turned it back on the heater & gas dryer worked fine but couldn't get the pilot to light to work on the 6 year old gas water heater. Called Water Heaters Masters at (925) 363-4965 before 7 AM and the owner Alex answered. I explained the situation & he said he could come out for a $65 service charge but suggested he could talk me through the lighting procedure. He took the time & patience to walk me through the process & successfully got the pilot to light. Great service will be rewarded on future water heater needs. No more big box stores with no service. Thanks Alex & recommend your business to anyone in the SF East Bay.

C J.

2/27/2014

Had great experience with Water Heater Masters. Our husband and I got home at 9pm when we realized our water heater had been leaking thru the wall and causing our flooring in the dining room to warp. We were able to turn off the water heater and first thing in the morning I called Water Heater Masters (7:30am) and Matt actually answered the phone. I was impressed, since I was expecting to leave a voicemail. Note that I had left two messages for 2 other places and they were supposed to call me back and never did.

I let Matt know our situation, he let me know over the phone the flat cost to install and haul away our old water heater, which was reasonable. He checked his schedule for the day and we had Bobby at our house by 10:30am. Bobby was great, super friendly, efficient, knowledgeable and was done by lunch time.

Thank you Bobby and Water Heater Masters for your quick response and assistance! No hot water for our family of 5 would have been a disaster.

Maurice E.

7/28/2014

Probably the best service I've ever had with any service company. Professional, friendly and competent.
Our water heater went out on Friday, called them on Saturday morning and they had a guy out here Sunday morning right when they said they would be. The guy (Brian) put up with all of my questions as he worked, and the estimator (Matthew) made sure I understood exactly what I was paying for - really helpful when getting other estimates.
I would recommend these guys to anyone replacing a water heater or in need of repair.
Top notch operation! Thanks guys!

Emelyn H.

4/28/2017

Wow! Alex responded to my first call almost immediately and Bobby arrived within an hour after, quickly understood the problem and clearly explained our options and costs. Once we selected our hot water heater, he was able to obtain and install the replacement within a few hours. We first called at about 8:00 a.m., the heater was installed by about 11:30, and our guests arrived at 12:30. Whew!!! Miracle workers. And, they were so considerate, took care to avoid damage to our floors, etc. and cleaned up after. After this experience, I wouldn't consider going anywhere else.

Tay O.

12/05/2016 12:00:00 SA

23 hours ago I was cleaning my backyard to hear a noise from the water heater, It was dying, searched yelp to find the nice reviews above and below, I emailed them, Sam showed up early in the morning, gave me a quote and started immediately , communicating by phone, a new water heater was installed in less than 24 hours from the discovery of the problem.

I would never bother myself with offers from hardware stores. when you have real serious professionals around, you know what you are getting.

Alex A.

3/25/2019

We decided to get a tankless water heater and called 3 installers to bid on the project. Water Heater Masters Concord, CA gave a good and fair bid. Jorge evaluated our install and asked all the right questions and was able to make informed and appropriate suggestions. If you are in the market for a new water heater (tank or tankless) Water Heater Masters should be on your list. They are honest professional and personable.

A P.

10/31/2016

Moving some boxes, found a pool of water collecting under our heater. Time for a new one, I was sure. Called the good folks at Water Heater Masters early this morning (another Yelp win!), by 11:00am had a new water heater installed and heating. Brian did a great job surveying the situation and getting the old tank out and gone, and the new tank running. We highly recommend these folks, they don't screw around!

Md P.

08/03/2017 12:00:00 SA

Showed up on time with less than 24 hours notice; and had the right size new water heater with them. One hour later we were taking hot showers. I thought the price was reasonable and the work was an A+
Bobby did a great professional job.

Jim C.

7/26/2017

Mike came out and replaced our water heater and installed a new one with an automatic water shut off valve if a leak/moisture is detected. Unfortunately the home builder installed water heater inside the house any major leak would cause our wood floors and furniture to be damaged. Very happy with the install and the service from water heater masters.

T D.

9/13/2019

Replaced my hot water heater the next day for $800.00 less than local plumber quoted.

Vanessa G.

2/13/2017

Great experience! Made a call about my broken thermocouple this morning and they were about to have someone out in less than a couple hours! Part replaced and I was able to un-cancel my plans for the rest of the day! Nice, professional staff, and so knowledgable about all things water heater. Will definitely turn to them if I need to replace the whole heater

Erika K.

11/07/2018 12:00:00 SA

These guys were super nice, prompt, and helpful. The first place I called when I heard a noise from the heater was really dismissive towards me and simply told me that my water heater likely needed to be replaced and I should try to flush it out myself.. over the phone, without even seeing it. Turns out it was actually leaking carbon monoxide- thankfully this company came out to the house and took care of it since this could have been quite dangerous. Will use again and recommend to others.

Lori O.

4/28/2018

After our tankless water heater broke down, we called WHM based on the many five star YELP reviews, and they sent out a technician the same day to look at our existing system and go over the options for a new tankless unit. Jorge was very knowledgeable about the tankless water systems offered by WHM and thoroughly answered all of our questions before we finally decided on the Rinnai. Jorge scheduled the installation the following Monday and actually arrived earlier than expected that day with his crew to begin the work. Jorge and his crew were very professional and efficient and we were very pleased with the overall quality of the installation and level of customer service. The consensus five star YELP ratings seem well-deserved and we would not hesitate to recommend them to others.

Gabrielle D.

10/01/2017 12:00:00 SA

Why do water heaters tend to die on a weekend? And on a busy weekend, no less. By the time we realized that the pilot light on our tank wasn't staying lit, it was already early evening on a Saturday. I called Water Heater Masters at 4:40 - we were told a serviceman would be out to see us between 8 and 9 am on Sunday.

Brian arrived on time, gave us a quick estimate on replacement of our 15-year-old tank, and got right to work. Two hours later, we had a new tank, installed by 10:30 am on a Sunday. Brian was courteous, friendly and explained all the work he planned to do before he did it, and then made sure we understood and differences with our new tank compared to the old one. The price was less than other over-the-phone estimates we had been given from other hot water heater specialists. Best part: they don't charge extra for weekend service.

I will definitely use them in the future if we ever have another problem with our tank. And if they are still around when this tank goes, I'll be calling them to replace it.

Quyen C.

8/30/2019

We have a 10 yr old 75 gal water heater that was leaking and needed replacement. We also want to replace it with a 50 gal tank instead since we have a small household. The water heater was out of commission for a week. In the past we would have done the repair work ourselves but due to my current physical condition we decided to call a plumber for this job. We called around (3 independent plumbing companies & HomeDepot contractor) for quotes and options. We finally decided to use Water Heater Masters and get our own tank from Lowes (AO Smith brand). The service technicians are Brian & Sam. They needed two persons to bring down the 75 gal (however Brian was able to bring the old water heater down by himself!!) After the work is done, here are the reasons why we think the company deserves a 5 stars rating:
* Prompt response time on phone & email communication
* Courteous & professional communication from both office personnel to
field service technicians.
* Honest & transparent on work details, code requirements, and pricing.
* Price is reasonable
* Field service technicians are punctual, personable, and highly
knowledgeable.
* The work is professionally done with quality. All cleaned up after
completion.
* Invoiced is as quoted. There is no extra hidden fee.
In summary, we are extremely happy with the service and cannot stress enough the professionalism of Brian and Sam. We would not hesitate using this company again for any future plumbing service and recommending this company to our friends and family.

Harry C.

01/09/2019 12:00:00 SA

Replaced a leaking aged gas water heater. 5-star experience from requesting a quote from Matthew via yelp, to schedule an appointment on the phone with Alex, to Bobby's professional diagnostic and installation in less than 2 hours. Highly recommend.

Neil C.

3/29/2014

Had a problem with the thermocouple on our hot water heater. Called these guys and the guy gave me great (free) advice over the phone on the best way forward: replacement parts from Home Depot/Rheem.
That smacks of real honesty to me.

Terri B.

5/20/2019

These guys showed up on a moments notice and did an extremely efficient job. Thanks Jesus, you were awesome!

BYRON D.

12/03/2013 12:00:00 SA

Bought our first home in that was built in 2001. It was time for our water heater to be replaced. Sears quoted me at $780. After shopping around and calling different companies, I spoke with Matt, the owner of Water Heater Masters. His price was a little higher than Sears and I let him know that. He suggested I continue shopping and make sure the bigger companies (home depot, sears, lowes) included a comprehensive quote. I called sears back and had them give me a more accurate quote, it changed to $1600! I ended up going with Matt!

Matt was knowledge, reasonably priced, and pleasant. I wanted to have the water heater done ASAP so he scheduled a 1 hr time slot the next morning.

Brian got to our house promptly within the time slot. He was very friendly, knowledgable also, and quick/efficient. He was done in about an hour! I signed papers, gave my card, and it was as easy as that. My brother then mentioned yelp and got $50 off! I totally forgot about the yelp ad!

Recommend, recommend, recommend!!!! Don't go anywhere else!

Brian A.

05/01/2017 12:00:00 SA

Service was outstanding.

Placed a call around 9 am. Was told that someone would arrive around 11 am.

Water Heaters Masters showed up on time, replaced our rusted unit in under 2 hours.

Technician was thorough and very friendly. They clearly take pride in their work.

Will definitely use them again.

Rodel M.

11/29/2018

Mike, Jorge, and Bobby, thank you all for the amazing job you guys did in replacing our water heater! The job was difficult, but you all managed to do everything professionally and quickly. We at RSM Oriental Food Mart and Restaurant, LLC, thank you for your hard work!

Cheryl B.

8/28/2018

On our second day of COLD SHOWERS, we found our way to Water Heaters Masters (from Yelp...). Called Alex in the morning and he was able to send someone same afternoon. Jesus came (even earlier than the appointed time--a good thing!) and we had a great experience. Jesus replaced the pilot assembly, and since we were still under factory warranty for parts, he assisted with making sure the invoice reflected such so we can be reimbursed by the manufacturer for parts. We would use Water Heaters Masters again in a New York minute! All good!

Rochelle W.

11/23/2016

They were quick to respond. Technician was pleasant and he was able to get our water heater repaired in the same day. I would recommend them highly

James S.

8/22/2018

Our water heater died an untimely death on a late Saturday. We all had to take a cold shower that night. I called at least 5 water heater replacement services, but ultimately went with Water Heaters Masters because they are Diamond Certified. Requested a quote on line Sunday, and received the lowest quote from them. Luis showed up with a brand new water heater in tow early Monday morning. In 3 hours, he drained and replaced our old water heater and we had hot water running through our shower pipes again before noon! Luis was courteous and very honest. I highly recommend Water Heaters Masters and ask for Luis! Thanks.

Gleb P.

2/14/2013

Talk about a shady business!

Guy who came out didn't even bother to introduce himself; quoted $700-1000 for a simple gas hookup (a figure he admitted his manager gave him in advance - why even bother coming out if you're just going to quote the same number your manager gave you?); tried to see if he can quote us a water heater replacement when there was absolutely nothing wrong with ours (brand new and installed professionally in the past year). Now I'm slightly afraid he broke it at some point with all the poking and prodding just to justify the upsell.

At one point he called his manager and spent most of the time chit-chatting about irrelevant things, before asking at the very end about the task at hand.

After I reminded him that reasonable estimates we've received from full-service plumbers and not a guy standing outside of Home Depot - his words - were less than half of their quote, he admitted it would take an hour or less of work and that they could do it for a still-high but almost-outside-insanity-territory amount.

The whole experience was shockingly unprofessional. It was like walking into an auto dealership, except this dealership came to my house.

Michelle B.

04/09/2018 12:00:00 SA

All I can say is WOW, these guys have incredible customer service. Our water heater they installed a year ago busted and we had water in our house. They had a guy out here at night time (within a hour!) to fix the problem and they are sending the mitigation team over as I type. While of course I would have preferred the heater to have not break, things happen and these guys were incredible at responding efficiently.

Jennifer S.

3/15/2013

I didn't have a water heater emergency but if I did, I am glad to know they exist. My water heater was old, needed to be replaced. Wasn't sure if I could get a larger tank in the space. I called and they came out 2 days later. On time. Will, the technician was super friendly. I had some complicated questions about hybrid water heaters and since that was not his area of expertise, he was not afraid of letting me know and ready to get someone on the phone that did. I always hate it when people try to bluff their way through something they clearly have no clue about.

Will did some measurements, took some water pressure tests, and determined the water heater was indeed old. Because we were also having some water pressure issues, he ran some extra tests to be sure there wasn't a bigger problem. He then called the office and someone came with the water heater while he started taking out my old one. He was no neat and tidy. If I had new carpets I would not have been worried because he had tarps everywhere.

He took the time to show me how to use it and answer my questions. Having a nice demeanor makes all the difference in a repair person who it in your house all day.

I forgot to add the extended warrantee and called the company, spoke to the owner who answers the phone, and he quickly added that on to my bill, at a discount!

Great company, I will not go anywhere else.

Joe J.

9/30/2016

Having priced out other vendors, I chose Water Heater Masters and was well rewarded. Quality materials, arrived on time, very efficient and pleasant to work with. We didn't have an emergency issue; more preventive given the age of our water heater. As it turns out, we will need our second water heater repaired so we have already scheduled Water Heater Masters back. Thank you, Job # 653360

Emanuel V.

6/17/2011

What can I say? These guys are THE BEST! Compared to Home Depot who gave us a loss leader quote over the phone that ended up being complete bullshit once their 3rd party contractor arrived and tried to jack up the quote to almost triple the amount....then we called THE MASTERS...and they saved the day.

Alex showed up, assessed the situation and undercut Home Depot by over $900. The installation was fast and incredibly professional. He used superior stainless steel supply lines, earthquake straps, and the top of the line water heater MADE IN AMERICA!!! The other guy wanted to charge us extra for everything that ALEX included as standard issue. I can't say enough good things about this guy. He had us up an running in less than 2hrs installing a 75 gallon 350lb heater all by himself. If you want the job done right...the first time...for the best price ANYWHERE....hire this guy!

Dean R.

2/23/2013

Great job Water Heater Masters. You are the Masters. Matthew quoted me a price over the phone and the installer, Mike stuck to it even though a lot of parts needed to be replaced and attachments needed to be moved. Unlike another shady water heater company who upon their visit doubled their quote. Yes, I threw them out.
It was only a leak not a complete failure but WHM still came out on President's Day for no extra charge. Doubt I'll need another water heater at this address but will use WHM whenever possible and will recommend them to any and all who will listen. Go ahead and get quotes but come back to WHM when you're ready to have it done right and within budget.

Mike G.

2/20/2017

Invoice # 655327A 2/20/17
Had a leaking water heater and scheduled replacement time easily and within my needed time frame.
The installer arrived at my scheduled time and within an hours time had removed and replaced my water heater. The installer had much experience, very knowledgeable, was friendly,explained the workings of the new water heater, and courteously answered my questions. This is the second time I have used Water Heaters Masters and would confidently recommend then for all water heater and plumbing needs of others.

Eduardo S.

8/27/2013

I'm glad I found Water Heaters Master on Yelp! as I needed to replace an old water heater.

My initial call to get an estimate was returned within an hour and I scheduled a visit a couple of days later. First questions were answered on the phone by Matthew, who was very knowledgeable and patient to explain what my options were.

The technician arrived a few minutes earlier to my appointment and after a brief conversation on what I was looking for, he started working on the estimates. He was also very patient and explained them to me in detail - one for a regular heater and one for a tankless system.

After I made my decision, I called with a follow up question and scheduled the actual replaced a couple of days later. Calls were always returned quickly and questions were answered satisfactorily. I really appreciated the fact they did not push any particular system or any unnecessary work.

About a week after my first call, I had a new heater installed. Overall, it was a very positive experience! I recommend them!

S S.

02/07/2019 12:00:00 SA

Sam was super! I yelped early and they got me a quote within an hour. I called them up and Sam was here by 2 and gone by 4! He was thorough- eXplained everything he was going to do, did it, cleaned up and was gone. How often does one get that kind of service - truly appreciative of this company!! Thank you.

Gina B.

6/22/2020

From the first call to Water Heaters Masters to the completion of the job, WHM delivered superior service. Alex returned my call within 20 minutes on a Saturday morning and answered all of my questions and set up an appointment for Monday morning. He was very professional, knowledgeable and proficient. From that call, I knew I was in good hands. Mike arrived on Monday 15 minutes ahead of scheduled time. He went above and beyond normal circumstances because of the location of the water heater being behind furniture inside the house. He offered options of repair vs. a new unit, and all each would entail, including a very competitive and fair price. He was unbelievably courteous, friendly, and polite, but also knowledgeable and efficient with the removal and installation of the unit. His expertise, and the company as a whole, deserve a 5-Star rating in my book. It's the only call you'll have to make! Thank you from Theresa R!

Bill W.

1/31/2016

These guys are the real deal, super professional and they know how to fix it. I'm very grateful for the tech Mike who solved a problem that other plumbers could not solve and I wasted about a month on not fixing the problem. He was highly communicative about ordering parts, and gave me an incredible deal. He came out on a friday night, going above and beyond in helping us fix the problem. I would highly recommend these guys!

James B.

5/24/2015

I'll try to keep this story short to explain why I'm giving 5 stars to a company I didn't even ultimately hire. Here goes: About 3 weeks ago our 25-year old water heater decided to suddenly crap out and leaks water all over the laundry room floor at 10:00 at night. Never having replaced a water heater before I called the number for service that's on one of those stickers on the thing itself. You know: those stickers you get in the mail that tell you to put it on your water heater and what to do in case of an earthquake or whatever. So I called the number at 10:00 p.m. and someone answered. I'll call this company Co. A. I scheduled a service appointment with Co. A for first thing the following morning.
The next morning I'm thinking I should probably call another place, just in case. So at 6:30 a.m. I call Water Heaters Masters and again a person answers. I schedule an appointment with them and also asked for a ballpark figure on what a replacement should cost. He quotes me $1,100-1,200. Phew. Okay. That's not so bad for something that is essential and could conceivably last 20 years.
So Co. A arrives and quotes me $2,900 to replace the water heater. $2,900!
I stagger back, take a deep breath and tell the nice service guy from Co. A that I have another company coming in about an hour and I want a quote from them before I decide. He calls somebody and then that guy gets me on the phone and does the hard sell. You know the routine: If you buy right now, I'll knock $600 off the cost. And, We've been in business 25 years and that other company will ream you... etc. etc. I do not budge from my position that I am going to get a second opinion. Co. A says they will wait outside.

Water Heaters Masters arrives promptly and their service guy (George, I think) is young but very professional. He is all business and he quotes me $1,100 to replace it. $1,250 if I want the city permit. I wanted to go with Water Heaters Masters but Co. A., still doing the hard sell, finally offers to replace it for $1,000, including the permit (which I doubt I'll ever see). I ask George his opinion. I tell him I would prefer to give Water Heaters Masters my business, because from moment 1 they were straight with me, no used car dealer sales tactics. I ask George what he would do and he says, I'd go for it. You'll save $250. So I did. (Oooh, I hope I'm not getting George in trouble by revealing this. If George's bosses are reading this I strongly recommend you give him a raise because even though I didn't go with your company, he created an enormous amount of good will. I will recommend Water Heaters Masters to anyone who asks, and even spend a half-hour of my precious time writing a 5-star review.)

Will I regret my ultimate decision? I don't know. As I said, Co. A said they were going to include the permit with the installation and three weeks later I have yet to hear anything about that. But I am confident that Water Heaters Masters would have done it and without all the high-pressure sales tactics. I mean, from $2,900 down to $1,000?! What the heck is that?
So I won't recommend Co. A. But I can recommend Water Heaters Masters even though I didn't go with them. They saved me about $250. I say bring them your business. Tell 'em Jimmy sent ya.

Roger B.

8/19/2016

Looks like I picked the right company!

Samuel (forgot his name) who was listed as the Technician on my email receipt was bad ass. My hot water heater passed all the tests and he trouble shooted it from bad plumbing to a two pipe change in less than thirty minutes. Honestly with three days of no hot water and myself messing with Internet trouble shooting for hours on end, he could have charged me anything he wanted. Only cost me $125 with a $20 dollar tip....should have tipped more but I'm cheap I guess. Will only call this company in the future and tell anyone I know to call them too!

Nancy K.

01/05/2017 12:00:00 SA

So grateful to these folks for coming out the same day to replace our busted water heater. We were without hot water for less than 18 hours. They were very professional and courteous and made a difficult situation so much easier! Thanks so much!

Tutu A.

6/13/2012

Everything you have read so far is true, this company is a gem.

This is the kind of company my parents used to rave about. You just can't find this kind of service these days. Not only did they come in on their quote more competitively but they cut it in half! To top it off, they were friendly and courteous and timely. I have already recommended them to everyone I know.

Patricia F.

04/09/2019 12:00:00 SA

What to say... how about earlier today I was in a complete panic when I realized my water heater was leaking water everywhere and I could not reach the shut off valve. I called them late in the day to ask for help, the person on the phone walked me through another way to shut it off and then dispatched someone at 4pm to look it over... needless to say a few hours later I had a brand new set up from pipes, heater to drain pan. Jorge stuck with it and delivered... Heater Masters did same for my neighbor 6 months ago... more than 5 stars in service and customer support.

Mary R.

12/23/2016

Excellent and friendly service.

Waking up to no hot water we called Water Heaters Masters who recently replaced a water heater from friends of ours. We called about 10 AM and talked to Alex who was very friendly and courteous. He said he would have someone out between 3 and 5 PM that same day.

Jorge arrived at about 1:30. About an hour later we had a new water heater and hot water. Jorge did an excellent job and we could not have been happier with his professional service.

Water Heaters Masters is a first class business. Thank you Alex and Jorge.

G R.

12/23/2016

Alex and Jorge saved the day. My tankless hot water heater was damaged during a storm and stopped working. They were quick to respond to my phone call and Jorge came out to diagnose the problem. His patience was admirable as he was on hold with the manufacturer for a long time. Finally it was determined that a part was required and it would be overnighted to me. When it arrived the next day, Jorge came back to install it and I was back in business. Thank you Alex and Jorge!

Glenda J.

4/28/2015

Posting for a family member who does not have a Yelp account:

My hot water tank burst in the morning, flooding the garage. Called Water Heaters Masters and they were at my house promptly at 1pm the same day with 2 common sizes of replacement tanks to chose from. 2 hours later the new tank was installed on a new plywood base and overflow pan. The technician was efficient and thorough, and made sure the system was up and running before he left.

It's nice to receive a job well done, but even better when you get great after-sales service. 2 weeks later, the heater stopped heating. I called them, and over the phone they helped me fire up the pilot light again since it had gone out by itself. 2 days later, the pilot light went out again. I called them at around 7:30pm, not expecting a callback until the next day, but was surprised to be called at 9pm. They even offered to get someone out to me that evening, but I said next day was fine.

The following day, the tech came out, and after some troubleshooting, he decided to change the igniter and connected sensor gizmos. It wasn't a straightforward job because the pan prevented the assembly from being removed without draining, unstrapping and tilting the tank to create clearance. All this was done under warranty at no cost to me. They claim the replacement part from the manufacturer, but I don't think they get to recover the labor cost. The heater has been working fine since the fix.

And here's a further thing that impressed me... when I called them at the first outage, I mentioned to them that I had forgotten to print and claim the $50 coupon discount that was on their website. Even though this was 2 weeks after the fact, they said no problem and promised me a check. I just received the check today, less than a week after that conversation.

The bottom line is these guys really deliver. Their prices are competitive - probably not as cheap as a HomeDepot purchase/installation package - but the service and convenience you get is well worth the price. Highly recommended.

Mary K.

12/15/2018

My 14 year old water heater stopped heating the water:( I called Water Heater Masters because of their great reviews. I spoke to Alex within 20 minutes of leaving a voicemail and made an appointment. He had competitive pricing so I chose WHM. Jesus arrived at the scheduled time. He was professional, polite explained everything he had done answered my questions and had it installed leaving no mess! I called Alex to compliment on Jesus's professionalism. Having no hot water is terrible but thanks to WHM we have HOT water again.

Ellen C.

12/11/2018 12:00:00 SA

My old water heater started losing water through the outside vent on a Friday. Called EBMUD for instructions to close the vent and then turned off the whole unit. Hadnt discovered that WHM worked on the weekends but was delighted to find online scheduling on their website and scheduled the first shown available appointment on Tuesday. Half way to work on Monday I received a call from Alex to see if someone could come that day. Alas, no. However, Brian asked to come early on Tuesday and under 2.5hr replaced my old tank. Super easy to work with, charming and efficient. Highly recommend!

jesse M.

12/10/2016 12:00:00 SA

Nope, this is not a fake review. I AM a real customer who called your company on 12/7 at 414pm.. I do believe that what youre saying is true, you being the owner. And I appreciate your concern and honesty. Perhaps a little refresher training with your staff would be in order especially when they deal with customers on the phone.

C A.

06/11/2012 12:00:00 SA

Our old heater stopped working on Saturday. I am the kind of person that even after taking 2 cold showers, I'd not panic, and I'd still shop around for the best deal. I called Sears, Lowes, Home Depot and the company who had installed our old heater. Installation fees varied from $308 to $800 and up - I couldn't get a fixed price; it seemed that nobody wanted to commit. I read right here on Yelp that some companies initially give you an estimate of $309 and then charge you 500 for extra work and parts. Plus of course the price for the heater which was going to be between 600 and 1000, depending on the model.

When I called Water Heater Masters on Monday, they were extremely helpful and honest. They gave me a break down on the price and everything seemed very reasonable. Moreover they said that they could do the job the next day, not in a week or two as other companies have suggested. The more I compared prices and quality of service the more I was convinced that these are the guys I could trust to do the job well.

I called them again to set an appointment and they asked me if it would be OK with me to replace the heater TODAY? Is this a trick question, I thought, Well, of course it would be OK, who wants to take more cold showers?

One of the owners said that he will come around 3 o'clock, and he was right on time. Not only was he a very pleasant person, but he did a superb job replacing the heater. He's been doing this for 20 years, he told me. I got the feeling that they really care about their customers and they have build their business from the ground up - one satisfied customer at a time.

If you need a new heater or your old heater repaired, don't waste your time calling anybody else, like I did - just call Water Heater Masters, and they will take care of everything. These guys are truly the best in the business.

Masoud F.

11/28/2016

Great service, very responsive, on time, polite, friendly and very professional.
i had two 6 year old water heaters which were flooded, as a result the pilot assembly was damaged. All other water heater services, either stood me up, gave or told me they do not want to fix these.
Mike was the only guy who came, told me what the problem was, sent me to places to find the part and fixed them for me. Greta professional service.
Job Invoice 654126A

Dvora C.

3/25/2016

I discovered that our water heater was leaking on Friday at lunch. I called multiple companies but only Water Heaters Masters was available to come to my house to do the repair today. You want something like this taken care of as soon as possible...I did not want to wait until Monday morning (and I would have had to stay home from work!). Their price was competitive, they were professional, courteous, clean, and got the job in 2 hours! I didn't even have to change any of my weekend plans. I would TOTALLY recommend this company!

T B.

11/10/2016 12:00:00 SA

Job # 653961

I called for a water heater problem with it leaking at 12:30 pm.
Alex said how about now?
Wow!!!!
At 3:30 Mike had it installed!!
I would recommend them to everyone.
Professional is still at Water Heaters Masters.
Thank You Very Much!!
Happy customer Tony

Debi S.

1/28/2012

This is a first rate company. Our water heater started leaking on a Sunday night. When I called to request service, Matt spent time on the phone with me to explain how to shut off the water to the heater and turn off the pilot. And this was before we had even agreed to do business! The next day, he spent time on the phone with us to answer even more questions about the type of water heater to consider, etc. Again, this was BEFORE we had even agreed to do business. We had one other company come out to give us a bid, but Water Heaters Masters won our business not only because they were less expensive (by several $$), but because of their exceptional customer service.

Alex and Matt are the owners - and they installed our water heater. Alex came out to explain what he would be doing, how long it would take, etc. He showed up right on time and left the work area immaculate and made sure we were satisfied with the work before leaving.

I highly recommend them.

Darin A.

11/12/2013 12:00:00 SA

my water heater broke yesterday morning on veterans day and i called. got a voice mail and my call was returned in less than 30 mins. They said they were booked all day yesterday but that they could come out first thing torrow morning at 8am so i scheduled an appointment.

we have a 3 year old and a 11 week old and need hot water for the little things bathing and for baby bottles, my wife called benjamin franklin plumbers ( as a back up but i wanted to use these guys after great reviews on line ) and gave a time from 2-6. I went to work and my dad came over to help my wife in case the plumbers from benjamin franklin came. Well after 6pm they didnt show up.

At 745 this am Water Heater Masters ( will the technician ) showed up early--who does that anymore, was curteous looked at our heater gave us a quote and offered us the coupon discount from their website ( i already had printed one out ). Got to work right away and got a nice new even more energy efficient water heater and finished in about 2 hrs and that included shutting the water off, replacing, some sodering, new pan, reconnecting stuff and turning the water back on and bracing it to the wall.

He even showed me how to restart the pilot as needed and informed me of the water temps in correlation to the letters on the dial.

i would reccommend Water Heaters Masters to friends family and anyone who wants a dependable, reliable and honest company.

Brenda D.

10/31/2016

We called Water Heaters Masters when we discovered our old water heater was leaking because they had so many great reviews. We were not disappointed. Mike W came to our house within a couple hours of our call. He was able to discuss our options, give us several choices and replace our old water heater with a new one on the spot. There was no pressure and yet we were able to take care of the problem on the same day and not miss a single shower!. Thank you Mike and Water Heater Masters. JOB WELL DONE!
(job# 653823)

Brian L.

03/02/2018 12:00:00 SA

My 5 year old GE water heater stopped working and after watching a YouTube video and running a quick test with my multimeter I realized my thermocouple went out. I went to Home Depot and a plumbing supply store only to be thwarted by lack of parts availability. My wife was demanding hot water so... I called WHM. The gentleman who answered was polite and had a tech out in 2 hours. Sam was awesome and got the job done super fast. Price was fair for the service and the turn time. Highly recommend these guys if you run into a cold water situation!

Dennis C.

10/22/2018

Needed a new water heater here in Brentwood and after calling a few companies, Water Heater Masters gave me the impression of being the most professional. After making an appointment, a serviceman by the name of Jesus arrived at my home. He did a great job installing the new water heater and associated pipeing, removing the old water heater and cleaning the work area before leaving. Jesus was friendly, professional, knowledgable, and answered all questions we had for him. Thank you for your great service Jesus, I hope your bosses realize what a valuable asset you are to the company. Keep up the good work! HIGHLY RECOMMEND WATER HEATERS MASTERS. Thanks, Dennis

Jennifer A.

5/24/2018

I called and within 30 minutes I had a quote and installation started. This was my second quote with straight forward pricing that was very reasonable. I wasn't given any hidden prices or told I would need to pay additional cost for the install. I would most definitely recommend and will call again for any water heating issues.

Alan D.

10/25/2015

Bobby installed a new water heater at our townhouse a couple months ago, and did a fantastic job! Our water heater was completely down, and though same day-service at that point was not expected at all, he stayed from about 4pm - 8pm and installed a new, high quality U.S.-built water heater that he came prepared with. Very professional and efficient, and from what I can tell, the install looks top notch... very clean and tight work.

Bobby was very friendly and easy to deal with, and offered us what seems like a pretty fair price for the install. Because of that, I decided not to get any other estimates as originally expected.

I apologize for the late review, but the small silver-lining is that I can now say it's been working for about two months now with no problems at all, as expected.

Thank you Water Heater Masters, particularly Bobby!

Karen C.

10/08/2015 12:00:00 SA

And...the water heater finally busted and we had it replaced. Brian came out right away and did the job quickly and for a very reasonable rate. Thank you!

Matty H.

1/15/2019

was not able to secure immediate services but they walked me through some troubleshooting steps over the phone. great and friendly staff.

anthony v.

4/23/2018

We had a great experience with Water Heater Masters. Jorge showed up and gave us a quote for a traditional tank and tankless water heater within two hours of calling them. He then followed up with a detailed email estimate. After we chose to go the traditional route, we called them Sunday morning and they were able to schedule an installation that same Sunday. Brian installed the water heater and did a fantastic job. He was on time, courteous, fast, professional and answered all of my questions patiently. He cleaned up the jobsite when he was finished and walked me through everything I needed to know about the new unit. I honestly could not have had a better experience. Jorge and Brian were awesome.

P. D.

4/20/2016

What a refreshing change from some others in San Ramon, to have a really stellar firm replace my waterheater. I am very pleased with the end result and the SERVICE from Mike. I really appreciate the fact he didn't park in anyone's way and went about the job efficiently without impeding on anyone but my property since last week's episode with PC. Contractors who sprawl all over need to be reminded their work is usually for one house and one house ONLY. DELIGHTED this firm IS SO efficient and organized in laying out their work and doing the job. Absolutely recommend hands down for all the reasons cited above. Others could take their cue from this company...

Connie M.

4/15/2018

Saved the day. Brian was early, friendly and incredibly helpful! He answered all my questions and got the problem fixed in no time.

Brad H.

10/19/2015

All these 5 star reviews came true for me. Owner Alex returned my call in 16 minutes. He LISTENED to what I wanted and we quickly agreed on the 40 gallon tank replacement at a very reasonable cost. There was no hint of any up selling. The appointment was in three hours from 2-4p. Mike arrived at 1:40p and left in 55 minutes, charging the exact amount Alex had quoted. Mike was a pleasure, working quickly and expertly. WHM turned an emergency into practically a routine event. I'd recommend saving your time doing research, and just go with the Masters.

Robert H.

11/03/2015 12:00:00 SA

I rarely write a review, but believe this company and its staff warrant the recognition. I also would highly recommend them to anyone looking for top qualified technicians and excellent customer service. We experienced some issues with our tankless hot water heater and Alex and Mike have been true professionals and a pleasure to work with. It is very refreshing to have someone answer the phone, have availability, show up when they say they will, and be well qualified to handle the job.

I rely on yelp for finding qualified, competent contractors and this company is excellent.

Chris S.

3/23/2018

Needed a pilot assembly replaced. They answered my phone call right away and we're upfront about pricing. The technician was there 5 minutes early for the appointment and completed the job quickly. Very satisfied.

Jeff L.

06/12/2019 12:00:00 SA

All the 5star reviews are true! I discovered our ancient water heater had started leaking. I called and left a message at 8:25am. By 8:30 Alex had returned my call, explained the options, quoted prices (lower than competitors), and said they had an open time slot from 11-noon for a free no-obligation consultation. All the other companies wanted to charge to come out to the house and look at the situation. And none of the other companies could come that quickly. So what did I have to lose? I booked the appointment but continued to request quotes from other places. The tech Jorge called to say he could come even sooner at 9:30am if I wanted - wow! But we kept the original time and he arrived promptly at 11:15. He was very fast, efficient, and professional. Jorge confirmed it could be done for what Alex quoted, had all the parts in the van, and could start immediately. Same top-rated Bradford White tank, cheaper price, and could be all replaced within 5 hours of me finding the leak? Right then and there I told Jorge I was going with Water Heaters Masters and called off the quote hunt with the other guys. Jorge had the old tank drained and out in no time, welded all new valves, fittings and hoses on the water and gas lines, adapted the vent flue to fit the new larger capacity water heater, secured it with new earthquake straps, and all done and working in only 1.5 hours! Great workmanship and he left the garage neater than it started! He even gave me a $50 web/yelp discount on top of the original low quote! Add another 5star review to the long list they have!

Chris J.

3/17/2016

Professional, clean, and on time.

The pilot light on water heater stopped working and after trying to light it several times and cleaning the thermal coupler and testing it no luck. When they arrived they gave me the option to replace the thermal coupler or get a new water heater and talked me through the options, no pressure at all, I opted to have the water heater replaced as it's 15 years old and would most likely have to be replaced in couple years anyway.

I called them at 7:30 am and they were at my house by 9 and done by 11 with the old water heater in tow. Great job all around!! Cost was $1450 and well worth the speed and quality of work.

Lona A.

10/21/2017

Please do yourself a favor and just call this company if you need a water heater!! We started down a different path (purchasing and scheduling through Lowe's because we heard it was less expensive) which turned out to be a mess!! Cancelled with them and went with our gut (should have done that to begin with) and called Water Heaters Masters. WOW!!! Fast response, worked with our schedule, on time, all around amazing! And by the way, only $100.00 more than Lowe's and worth every penny!!! I almost wish I needed another water heater, the experience was that great - LOL!! Last but not least, Sam was terrific!!

Sandy S.

03/11/2018 12:00:00 SA

We (my husband and I) were doing a kitchen remodel and needed to move the plumbing from one side of the kitchen to the other. We also needed to have a gas line installed for our new gas range (previously had electric).

Mike did a great job of completing this work in a professional and timely manner. In fact, when the city inspector told me he would not sign off on the plastic pipe Mike used for the gas line, I called Mike in the middle of the day to see if he could assist me with this matter. Not only did Mike answer his phone but then he took time out of his day to speak with the inspector while sending the inspector the manufacturer's sticker for the pipe he used (to show it was the proper pipe to utilize) and a Certification showing he was authorized to utilize this piping for our gas line through the top of our garage. The inspector had no choice but to sign off on the gas line which he did. Without Mike's assistance, it goes without saying I would have had to spend additional time trying to resolve this matter. Mike work was second to none and his customer service skills are top notch as well.

We will definitely use the company again for all our plumbing needs and highly recommend you do the same.

Sherry B.

03/10/2018 12:00:00 SA

These guys were great! Requested a quote, they were here the next day. Told them to go ahead with the job, they were here the next day on time, actually extra early, and got the job done. Bobby was friendly and did a great job. Will recommend them to anyone needing a water heater!

C. C.

12/09/2017 12:00:00 SA

I love my new on-demand system! They came quickly, on time, gave me options and cleaned up after they finished. Highly recommended!

Paul D.

6/28/2015

In the 40 plus years we have lived in this house, the water heater has started leaking just twice -- both times on a Saturday morning, most recently just yesterday. Of course the plumber we know and trust and normally would call is closed on weekends. So a quick search on Google, and a reading of Yelp reviews of several alternatives that provide weekend service, led me to call two companies that promised prompt same-day service on the weekend. A call to the first (which I won't name) yielded a callback from the technician that was mostly unintelligible due to a poor cell phone connection. The second call, to Water Heater Masters in Concord, resulted in an efficient conversation. I was told a technician would arrive at our house between 9:30 and 10:30 to look at the situation and give me a written estimate. I provided the brand and capacity of our recently expired water heater.

At 9:35, the Water Heater Masters truck pulled into our driveway. Bobby introduced himself, assessed the situation, gave me an estimate (which I thought was reasonable based on the online research I had done), and had a new water heater (American made, high quality) installed and operating by Noon, with everything cleaned up and paperwork completed soon after. In the process, Bobby upgraded the earthquake bracing and provided a new duct for the vent.

I would recommend this company without reservation. Prompt, trustworthy, fairly priced and professional. And they work weekends!

J C.

02/05/2015 12:00:00 SA

As you can see, I don't leave a lot of reviews on Yelp. These guys are so good, I was already writing it while the guy was still here doing the work.

Called the listed number and left a message. Less than 5 minutes later Alex called me back to get necessary info from me to replace our ancient, leaking unit (home inspector recommended we get it replaced asap about a month ago) at my request.

Rather than mess with replacing the therm-a-coupler on a rusting, leaking outdoor closet unit which was probably more than 12 years old, we had decided to replace. Reasonable quote from Alex, and they could come out the next morning. Nice. We literally had just become owners of this house the day the water heater decided to take a forever nap. I did try to relight the pilot. I think I actually heard the closet whisper Sooooo coooold and deaaaad...yewwwww screwwwwed cooollld showerrrr guyyyy. So I called the Water Heater Masters. I like hot water. It's the main reason I would never travel too far back in time. Also, I don't like the idea of blowing my face off trying to relight the pilot. The instructions for our gas heater were covered securely with the fiber blanket insulation and twin straps. I only was able to see the last part. The part (I think it was step 9) that said don't blow your face off cold shower guy. It had a skull after it. Or that could have been a spider.

Fast forward to the next morning. I had a 8am-9am window reserved from phone conversation. Bobby showed up just after 8am--much appreciated, and unlike any other type of home repair service where they usually show up hours late if at all. That's worth a half star right there. Can't just be givin away full stars. Couldn't have asked for a nicer guy either. He was by himself, but still finished the job in a little over two hours. I was impressed, as he also hauled away our old heater which was a dirty giant wrapped in insulation. Reminded me of a guy I had to sit next to on a long flight once. He was also a gas heater. That dude sweated through my pant leg. At least I think that was sweat.

But the real stars are earned when the cold shower guy gets to take a hot shower. Just tested the water. Hot never felt this good. Actually, water is the only hot I like out of all potentially hot things. Ideal weather: clear, sunny, and 63 degrees. I don't even like food too hot. Too many covers on the bed? Can't sleep. Too dang hot. But let me tell you: this water was feeling reeeal gooood. 5 stars worth of good.

Thanks, Bobby! You showed me why you guys have all 5 star reviews!

Calvin S.

02/10/2018 12:00:00 SA

Great service! Water heater went out and guy came over within 2 hours. Told me what was wrong and suggested to call my warranty. Didn't try to up sale me or anything. Very impressed with their professionalism. Will recommend!

Ned B.

02/09/2018 12:00:00 SA

Best service ever, never use anyone else. Mike knows his stuff and always takes care of me and family.

Bj B.

07/07/2018 12:00:00 SA

All I could ask for. Realized my water heater was leaking late Sunday afternoon. Emailed via Yelp and had an estimate by 5:30 or so. Made phone contact first thing in the morning, and had a new water heater installed by noon, with a $50 online discount below the email estimate -- which was already $100-$250 lower than the other two I got. Jorge wanted to relocate the unit slightly to make it more earthquake-secure, checked with me to make sure I wouldn't mind the washing machine jutting out a bit. Otherwise we hardly knew he was here. (OK, he did have to hammer a bit.) Great service, great price. As much happiness as you're ever likely to get by replacing your water heater.

Meike S.

6/26/2018

I'd give them 6 stars. Excellent job for a reasonable price. Water heaters is their trade, but also did minor relocation of electrical needed for Sausalito permit requirements without jacking up the price. Will certainly contract them when my other water heaters need replacement. Thumps up for Water Heaters Masters!

Dianna S.

06/12/2018 12:00:00 SA

If you're looking for a water heater, look no further. I just used them for the first time seeing how well they rated on Yelp, and I was disappointed. They are very efficient, pleasant and offered a price that was more than reasonable. They quoted me a price over the phone and I ended paying the low amount they quoted. When Jesus first came out, he started telling me of a few improvements I needed. Then I asked how much more this was adding to my bill. He said no extra. Wanted it to be better than what it was before. I still can't believe there are companies like them out there.

D.E. N.

01/12/2016 12:00:00 SA

They only offer two water heaters. There are Water heaters with 4-stars yelp reviews and the ones offered by this company are only 3 star. Our old water heater lasted 23 years. I phoned PG&E, the PG&E told me the water heater was toast. He said the water heater he installed will last 10 to 13 years.
Mike Woldruff was the plumber who bought, transported and installed it. He did a splendid job for $1400 dollars. Mike threw in a freebie of straps to anchor the water heater in case of an earthquake.

Robert C.

5/28/2018

They replaced my water heater today, and did so promptly and professionally. The technician, Luis Rivas was very helpful, and friendly. He also helped me document the damage to my flooring. If I outlive this water heater I will use them again.

Brian A.

11/27/2015

Had an unexpected water discharge right before the Thanksgiving dinner last night. Shut everything down and waited till the next morning to call. Alex returned my call almost immediately and scheduled an appointment for the morning. Bobby arrived a few minutes before the scheduled 10am-12am. He patiently ran through a series of tests to identify the root cause. It turned out to be the faulty pressure release valve which he replaced with a new one. Bobby was very professional and did not push me to change to a new heater. My 9-year old water heater will break sooner or later and when it happens I would know who to call for sure.

Donna D.

2/16/2015

My H2o heater broke this past weekend. Checked on Yelp for suggestions. I certainly wasn't disappointed. The reviews helped me make my decision. I talked to a very nice young lady, set up the appt. for 12:30-1pm. They arrived early asked a few questions. Made some suggestions for the tankless brand with price. Mike and another guy (I'm sorry I forgot his name) were both very nice and professional. They gave me the price including labor affordable for what I wanted. Started right away and was finished around 4:30pm. Mike explained what was needed to keep the tank in good shape. They did a very good job, cleaned up as they worked and it even looked better after they were done. Thanks for a job well done guys!! I will definitely recommend them to anyone who's in need of their expertise.

TQMon E.

1/14/2015

They came on time with 2 people to replace my broken conventional water heater with a tankless version. Install was a little more complicated than anticipated as they were sent out with a recirculation pump that was undersized. They also had trouble with the electrical as the diagram was not easy to read. A third person came out who knows electrical. They worked until 10:30 PM so that we would have hot water, as we had been without hot water for 3 days by that time. They came back the next afternoon with the correct recirculation pump and were in and out quickly. System works great.

I do not consider any of these problems as a lack of expertise or knowledge. This stuff happens when you change technology and do different things, especially when they had to wire the pump to the timer and the aquastat.

Their price was also the lowest, although my biggest concern was who could get started the soonest. I would highly recommend them for your water heater repair and replacement. All of the plumbers who came to work were also nice people, which makes paying them for the job more worthwhile.

Jim H.

11/10/2017 12:00:00 SA

They just came out and did a new hot water heater install. Worked with Bobby. He did a great job. Strongly recommend them. Great service.

Neill C.

11/02/2015 12:00:00 SA

Very reasonable price, quick friendly service, prompt arrival, Brian does great work!

Cheri K.

07/08/2018 12:00:00 SA

Ugh! Is there anything worse than waking up in the morning and having NO hot water?? I called Victory and they had two very nice and professional men come to save the day. Their 5 star reviews are proof, this is a company you can trust.

Maria Guadalupe C.

3/18/2018

The moment I called the person I spoke with was friendly, patient with me because I knew nothing about water heaters. I explained what was going on and quoted me over the phone. And Guess what? They were honest and kept true to the quote they gave me and they came within less than 2 hours after I called. And he was fast and professional. I know who I am calling and recommending for services. Thank you water heater masters.

Amee F.

8/19/2014

Last night we discovered our water heater had been leaking for some time and was rotted out on the bottom and needed to be replaced. My husband started looking around on the Internet for a company to replace it. I went on Yelp. That is where I found Water Heaters Masters. My husband called them and left a message and within 5 minutes, he received a call back from the owner. After talking for a bit, he said they could come as early as the next day to replace it! Nice! The person that came the next morning was Bobby. He was efficient, nice to our kids, fast and prompt. Matter of fact he was an hour early to get this job done. :-) I did ask questions regarding this heater and if we should upgrade. Bobby was honest and was not out to take our money. It was refreshing to feel valued as a customer. I would definitely recommend them! Thank you! !

Ketpah E.

05/09/2015 12:00:00 SA

Called Water Heater Masters after my water heater stopped heating. They came the very same day and replaced it. Very pleased with the experience. Strongly recommended.

Barbara M.

6/14/2018

So very thankful for the Maintenance Plan Agreement. I needed a yearly inspection and it showed there had been a problem, but appeared to not be an issue. It was good that they showed me and what to look for in the future.

Judy N.

5/25/2016

I needed a valve replaced on my water heater. I was blessed with Bobby as my technician. This wonderful man, explained what was happening with the valve. He checked the water pressue to the home, to make sure it was not to high. Then he replaced the part. They stood by the warranty, that came with the water heater 2 years ago. Bobby, was a pleasure to work with, along with being very professional. He fixed the problem! I will always call Water Heaters Masters, for my needs, and you should too. Thank you Mr. Bobby.

John C.

8/23/2017

Water heater started to leak Sunday night, called these guys Monday morning and by Tuesday afternoon, we had hot showers again. Gave us a simple flat price which they delivered on. No add-ons. Brian, our installer, was polite, efficient, and careful. Good neat job. They have this water heater business down to a science. As Brian was leaving, I asked, You guys don't do knee replacements, do you?

Esteban S.

1/16/2015

I had 2 heaters installed in my duplex building in Oakland, by Brian who did an awesome job.

The first one was an emergency and the second one I decided I needed because the heater was old. He replaced all the old plumbing lines and installed the new heaters flawlessly.

Very happy with both installations and would definitely recommend them!

Ruth M.

01/07/2016 12:00:00 SA

We came back from vacation and found we had no hot water. Although we re-lit the pilot light several times, it would not stay on. We found Water Heaters Masters online and they came out early to the house that day. Brian mentioned we would need to order a part they no longer carried and assisted me in getting the part ordered through a distributor they use. His phone was running out of charge but he hung on to the bitter end and helped get the part ordered. Since the part was due to arrive in a couple days, he said to just call and they'll come out and fix it.

The part came in on Thursday. I called back, Alex answered and got a tech out in the afternoon. This time, Bobby showed up and got it fixed in no time at all.

Everyone I met and spoke to with this company is wonderful to work with and know what they are doing. I will definitely use them again and recommend them to family and friends.

Kim A.

01/05/2018 12:00:00 SA

On New Year's Eve my hot water heater stop working. I had no hot water!! I called this company on New Year's Day (because of the good reviews) and someone was able to come out the same day. Jesus came to replace the thermocouple. He was very knowledgeable and nice. I'll be doing more business with this company in the near future.

Vickie R.

6/18/2014

Our water heater being 12 yrs old wasn't heating our water well so I thought I would call them. Mike had done gas line work for us before so I called on Father's day and left a message. They called me back early Monday morning. We worked it out and they were here by 10:30 and gone by 11:30 and we had a new WH!! So quick and efficient!!! The water pressure is much better and the water gets hot faster. Mike even put a board on the wall to improve the bracing for earthquakes. Thank you!!

Harry F.

12/02/2014 12:00:00 SA

Great service! After getting a quote from the plumber associated with my home warranty service, the warranty company offered a cash payment about half of the quote. I contacted Water Heaters Masters (WHM) who gave me an installation quote over the phone which was about half of the other quote.

Purchased the water heater from Lowe's for pick up later and made an appointment with WHM who said they'd pick up the water heater from Lowe's. Lowe's screwed up and the technician, Mike M., had to go to a different Lowe's to pick it up. Mike was still cheerful when he arrived despite the Lowe's screw up. He installed the new water heater at the quoted price and made sure I knew how to program it. Love this company.

O C.

06/08/2013 12:00:00 SA

My neighbor's water heater failed and I decided to also replace mine, since we
bought them at the same time. Rather be safe than sorry...
I read all of the reviews on Water Heaters Masters and was very impressed.
He arrived right on time and the price quoted was the price charged. He even did some extra work for both of us, at no extra charge.
I recommend calling Water Heaters Masters!!

Jeff L.

4/28/2015

Wow what a great job Jorge did on replacing our water heater. Really expert installation, great price and professional experience from first call at 11:30 AM to completion at 3. Highly recommend this company. Jeff and Bonnie

Erin R.

2/21/2015

So, I called water heater masters because our water heater was out, and our regular plumber was not available until Monday (it was Friday afternoon) and they had so many great reviews on Yelp. Here's my thoughts.

1. I had to call Alex back 3 times (after we scheduled) to ask follow up questions. He was polite and answered my questions.
2. Jorge, the technician was exactly on time (actually a bit early!) and was polite, professional and even gave us a tip about returning our two-year old Rheem water heater (truly the WORST brand). Thanks Jorge!
3. He was quick - in and out in 90 minutes with no assistance.

They are very serious about their ratings - very responsive company!

Joseph B.

2/14/2019

our 12 yr old water heater was on its last legs. emailed this company and promptly received a phone call to set up an appointment. we were given a 2 hr window for service and the serviceman actually showed up a little earlier. our problem was evaluated, a fair price was given, and in about 45 minutes we had a new water heater. could not have been happier with the service provided. recommended.

Lori T.

11/26/2017

Prompt and friendly service! They came out on a Sunday just a couple of hours after we called. The job was finished in a professional and timely fashion. Highly recommend!

Tanya M.

11/24/2015

Water heater master have got to be the most honest company out there. I had them come out thinking I had to replace my water heater, they checked it out and said, It works fine. I need a plumber. No dishonesty there. Thank you, Brian.

Dwayne S.

6/19/2015

I had a water heater leak

I picked these folks because family owned business, appears they deal with just water heaters (as opposed to being plumbers), better business bureau accredited and Diamond Certified and most of all the 100+ great reviews on Yelp. I thought what more could you ask for?

Called left a voicemail and got a call back shortly from one of the owners Alex who told me would have a tech between 3-5. (I had called close to 1pm).

The tech Mike came in by 3:30! No fee for quick diagnosis and gave me the exact cost. Not a quote but the exact cost. I said go for it. He was able to work on the replacement right then and there. He work quickly and diligently. He was very funny to talk to both for me and my wife. Once he was done he gave us a quick summary of what he did and info about the new water heater.

Highly recommend!

Diparshi M.

3/20/2015

My water heater was going on it's 19th year and started to make noises so we decided to replace the water heater before it can cause any problems such leaks/flooding or unwanted cold showers. I called Water Heaters Masters after reading all the great reviews. Warren came this morning on time and explained everything he was going to do. He answered all my questions and then got to work. About 2 hours later we have a brand new Bradford White water heater with the hydro jet feature which prevents mineral deposit build up and doesn't require us to drain it yearly. It comes with a 6 year warranty but we decided to purchase the extended warranty (total of 10 year) for $150 just for peace of mind if anything should go wrong but I have a feeling we won't need to use it. The total cost was $1300 with a $50 coupon from their website.

Awesome service. Very professional. On time. Great product. Thanks Warren and Water Heaters Masters!

Mario G.

11/15/2015

These guys are legit. My water heater went out at my rental property and they came the very same day to replace it. I first called Home Depot and they were trying to charge me $2395 to replace it and also do more unnecessary work than what was really needed. The Home Depot guy told me that he did not want to see me get ripped off and recommended I call WHM. He even told me to mention the $50 internet coupon. I started thinking that he may be a worker on the side which I really did not care. Anyways WHM ended up replacing my water heater for only $1,350. I saved almost $950. I learned a lesson, shop around before choosing a big company brand.

laurie b.

11/07/2017 12:00:00 SA

Well these guys have so many great reviews, I don't know if they need my YOU ARE THE BEST review, but here it is. Fast, accurate, respectful, liked my dog, solved my problem so I could take a shower.

Sandy B.

03/07/2015 12:00:00 SA

I got sincere apology from the business owner. I understand in was a genuine mistake in scheduling and a appreciated the follow up. Good business. Mistakes happen

judith p.

11/02/2015 12:00:00 SA

On Oct. 30th George from Water Heater Masters came on time to my home to install a new water heater, now I have to tell you I am a female senior citizen and am hesitant to let anyone in my home, but I had done my research and was feeling confident in my choice.

George was kind, patient, informative, he also told me that my old (6 Yrs.)! Water heater which was put in when I bought my home was really dated from 1991! Boy did they rip me off! George also showed me how to turn off my water from the outside and my gas! Anyway, use this company, you won't be disappointed. They were prompt, excellent prices, and believe me, I shopped around! Pleasant, quick and respectful, he even cleaned up the area that wasn't part of his job! OK I'm done and a very happy customer. Thank you WHM's it's nice to know people like you who take pride in their work still exist.

Ginger K.

1/27/2016

I had a recirculation pump installed and can't believe I had not done this years ago! Press of a button, and the pump brings in hot water without wasting the cold water. My whole family is happy getting hot water within seconds and it cost me around $1,200... much cheaper than putting in a tankless water heater. I also liked that when I explained to Mike what my main issue was, he recommended that I go with a recirculation pump that is 1/2 the price of putting in a tankless, which is what Warren (no longer there) suggested I get. We do not run out of hot water (that's when you want a tankless heater). I just wanted the hot water faster and Mike gave perfect advice! We are saving a lot of water waiting for the shower to get hot and not having to run the water for a minute or longer.. now it's only about 5 seconds! Yay!

The service persons that installed it were MIke and Renaro. They were very professional, wore shoe booties to keep my floors clean, and had the sense to take them off when going outside to their truck and putting them back on at the door. They also figured out how to install the electrical system for the pump by drilling from the other side of the wall (inside my closet) and instead of having me go the expensive route to hire an electrician.

Karn M.

08/12/2014 12:00:00 SA

I called W.H.Masters and spoke to Alex and explained what happening with our water heater and he said tech by the Bobby will be coming out to checkout and service it, Bobby looked at the water heater and said this is pretty new under warranty and will try to replace it. Alex called the manufacture and with serial number and had my water heater working in 24hours. Alex did all of the calling to the manufacturer and replacing the new one at no cost. Bobby and Alex gave us five star service and I recommend using this business. They saved me time and money and got our hot water working fast.
Union City customer .

Megan V.

11/19/2018

Our water heater went out last week, and after multiple attempts at trying to get it relit we finally accepted our fate and started calling around for estimates for a new water heater. Alex from Water Heaters Masters called me back within minutes and had a technician out installing our new water heater the next day (a Saturday!). We were so scared that companies wouldn't come out until the next work week and would want to do their bids during work hours, causing us to miss work and go many more days without any hot water while showering at family's houses. Nope, they were extremely professional, treated it as urgently as we felt it was, showed up the very next day and had it installed and ready to go in just a few hours (and for a very fair price). Oh, and not only was he on time, he was an hour and a half EARLY. Which is very nice when the job is scheduled for mid-day on a Saturday. Our water is nice and hot and we love our new water heater. Thank you WHM!

Honest Mom M.

4/28/2015

I can't say enough amazing things about the owner of this company, Alex who I dealt with directly. Our 20 year old water heater exploded in the middle of the night and he sent a technician here promptly the next day to replace it. The customer service was outstanding. We ended up going tankless which was a major installation and they did a beautiful, clean job. I had a couple of hiccups with my electrical outlet tripping and Alex came to my home at 11 PM one evening to get me hot water again. My electrical outlet was certainly not his responsibility but because the water heater took power from the outlet he drove all the way to my house so I could take a hot shower. How could I ever consider giving anything less then five stars for that. Thank you so much Alex for your kind customer service. you were a delight to do business with.

Mark S.

9/23/2017

Called them on a Saturday morning. Bobby came out an hour and a half later, confident and skilled, and had me up and running in less than an hour. These guys know their business, and i'll use them for future needs..

Zachary J.

4/13/2015

Water heater totally shut down on me and had spilled water everywhere. Warren was able to come out on a Saturday within a few hours to assist the situation. This turned into getting a new water heater, which they installed in 1 day (thanks Mike and Warren). The service was great and fast, highly recommend for anyone.

Marilou K.

01/01/2015 12:00:00 SA

New Year's Eve and no hot water! We called Water Heaters Masters and indeed they are masters. Brian was the technician and was very competent and thorough and in no time at all the water hearer was fixed. Give them a call...

DeeDee H.

3/31/2017

Found water pooling at top of water heater late at night. Put in a request for repair/replacement online at 12 AM, and they called at 830 AM, Bobby came at 10. Bobby is very nice professional. Found the leak was from a loose connector. Tightened it with no charge, and gave a detailed estimate for replacement -- if we want to have it replaced we could have a new one tomorrow! Since it is working again after he tightened the nut, we now have some time to look into more options of different type of heaters ( tank-less, vs high E etc etc) . But definitely, they will be the one I will consider once we decide what to do. Thank you Bobby!

Eugene R.

8/27/2017

Our water heater broke during the weekend. I did not expect service until Monday. Water Heaters Masters not only answered the phone immediately but had a service man at our home within the hour. He was friendly and did a fine job. Now we can finally take a shower.

W. L.

09/10/2016 12:00:00 SA

Excellent and honest service. Fixed my water heater issue with just 1 call and they showed up on time. Highly recommended to another needing water heater work.

David O.

3/29/2015

Came out first thing on Saturday morning promptly at 8 a.m. and had a new water heater installed in 90 mins. Fantastic!

Gail M.

03/11/2017 12:00:00 SA

Well, a year and a half later and the hot water heater finally died. I called Alex and he had a serviceman, Bobby, come out within 90 minutes. Fortunately, Bobby had a unit on his truck to install right away. He explained that my leaking heater was nearly 12 years old and not worth fixing. Installation was completed and he left the area spotless. I trust this company implicitly. Knowledgeable and friendly people every step of the way. Oh, and they installed a heater made in the USA! Bonus! I highly recommend this company; I would use no one else!!

S J.

8/15/2012

When my water heater started leaking Alex came out right away. He discussed the tankless option with me at my request and was honest about the expectations even though he could have benefitted from a larger, most costly job. I went with a traditional water heater and he even had one on the truck ready to install. Within a couple of hours the water was back on and I was good to go. I would highly recommend Water Heater Masters in your time of need.

Thanks, Alex!

Paul L.

7/25/2017

After my water heater broke, I received free estimates from other companies ranging from expensive to ridiculous with major upsells. Then I called Water Heater Masters on a Saturday afternoon at 5pm. The gentleman that answered gave me a no-nonsense quote for what amounts to a simple replacement of my water heater. The person arrived on Monday morning as promised and performed quality work in the replacement quickly. I strongly recommend this company - Thank you for a straightforward and stress-free transaction.

J. V.

6/18/2017

I highly recommend Water Heater Masters. My water heater broke late on a Saturday evening. I called first thing Sunday morning, and they had a repairman out to my house by 11:30. Installer Brian was highly professional and friendly. He also gave me great advice about how to get reimbursed for the part under my warranty. The whole thing took less than an hour, at very reasonable rates for labor. All this on a Sunday in the middle of what counts for a heat wave in Bay Area. Three cheers for Water Heater Masters, especially Alex and Brian.

Fred L.

5/14/2016

I cannot believe these guys have so many good reviews. the first time when I had my heater installed some clown named Mike came out and installed it and did a real bad job, so I decided to let it go and then about a year later the water heater broke down. so the owner named Matt came out with attitude and basically just re lit my pilot... The thing that really bothered me was this guy had so much beer on his breath... I cannot believe that there are contractors intoxicated working at people's homes I would never use this company again

Ingrid D.

1/15/2017

Excellent service! Reasonable price. Prompt, friendly and professional. I highly recommend.

Scott W.

5/30/2017

Mike installed my tankless Rinnai RUR98i, cleanly, on time, on budget. Mounted high on a garage wall, this liberated an inside closet where the old fashioned tank water heater had been. Mike came back to add a dedicated recirculation line which gave me instant and unlimited hot water, for a very reasonable price.

J C.

4/30/2017

Super responsive, professional and courteous service, didn't try to upsell, honest and informative. Our recirculating water heater pump was leaking. Based on all the great Yelp reviews, I contacted WHM late last night. This Sunday morning, Alex called and got plumber Sam to come over by 3 p.m. Sam saw the problem, took the pump apart to try to fix it to save me some money but it was not fixable and replaced the pump with a new one. Sam was also very informative answering my questions about gas tank heaters versus tankless heaters for when I eventually replace my old water heaters. - a very satisfied customer.

Caroline F.

8/18/2014

Quick, easy do deal with and no extra charges (beware of this with other companies). They were professional and efficient and most importantly did an excellent job.

Mama B.

11/13/2014

Happy Night-before-Veteran's-Day! I'm your hot water heater and I'm about to rock your world.... Yes, I'm going to leak through the wall into your laundry room and make you wonder what cosmic mistake you made that the universe is paying you back for. After the panic subsides I hit up Yelp to find someone to help. Mind you, 10PM the night before a national holiday. I visit the Water Heater Master's web sit due to their stellar yelp reviews. I follow the useful video on how to turn off the water, gas etc. so I'm feeling pretty empowered. Now, with all good faith I leave a message on the machine and pray that someone will come and save me from a future of cold showers and dirty laundry...oh yeah, without robbing me blind.

Alas, Alex calls around 7AM on VETERANS DAY to let me know Mike, their tech will come by to take a peek at a given time. About an hour prior to given time, Mike calls me to update me on his ETA. A little late but so am I...perfect! Calls me again when he's getting close. (I'll be there in 17 minutes) Cool. We meet and Mike takes a look, we have a chat and within an hour the leak is repaired. No attempt to sell me a new hot water heater. Mike then takes the time to explain how to drain the unit in case of future catastrophe (mine was a mystery) and explains that he has called me from his personal cell phone. He welcomes me to call him back on his personal line if I have any questions or need him.

Did I mention that there was no holiday up-charge, no nonsense, nothing but great service at a fair price from a professional team that ensured that I will never call anyone else if I need assistance in the hot water department.

Great job, guys!

Justin H.

01/01/2016 12:00:00 SA

I called Water Heater Masters this morning (New Years Day) and Bobby was out within a couple hours to give me an estimate on a water heater replacement, price was very reasonable and he had a replacement in his van. He replaced within a couple hours, great quality of work. In addition to the work product, he was super friendly and even gave me some advice and helped me with a separate tankless heater without an extra charge. GREAT SERVICE AND GREAT QUALITY OF WORK!!! Highly Recommend!!

Scott T.

6/26/2015

This is a great company focused on service first...not making a quick buck. They provided same day service to replace my water heater. Bobby was very knowledgeable and explained the repair. He pointed out the fact that the faulty water heater may still be under warranty and as it turns out it was. Saved me $800. Thank you for the excellent service!

Sandra B.

10/12/2016 12:00:00 SA

Our water heater went out. Of course we found out when wanting to take our showers before work. I couldn't re-light the pilot. WH Masters were promptly out to help us solve the problem. Given the age of our WH we elected to replace. Same day we had a new WH for a fair price and the install was high quality work. Our tech was Sam. He was professional, courteous and took time to explain to my wife what he was doing and why.

EJ N.

10/06/2013 12:00:00 SA

Years later and I still love these guys. My neighbor had a water heater leak and asked me who to recommend, of course I said Water Heaters Masters. They had a plumber come out the next day and fix the issue as well as correct a vent issue the previous plumber did incorrectly. These guys are awesome!

Anne S.

03/05/2017 12:00:00 SA

(Invoice # 655378) My water heater started leaking on a holiday. I called Water Heaters Masters, and Alex sent Mike out within 2 hours. He explained everything to me clearly, and I got a great deal on a new water heater. I feel like he was honest, knowledgeable and efficient. I would recommend Water Heaters Masters to everyone!

Chris G.

10/15/2012

This company was honest, cheaper and very professional. They installed our new water heater in less than 2-hours. They even brought it up to code.

Hannah L.

8/20/2013

Thanks Yelpers for leading me to a painless water heater replacement experience! When the water heater at the rental property developed a small leak, Water Heaters Masters was great about communicating with both us and the tenants, and also able to replace the water heater same day though we weren't in a state of emergency yet. The guy on the phone was friendly and answered all my questions thoroughly and patiently. There's no harm, no foul if you choose to not move forward with a replacement job if they determine on-site the scope of work will be more expensive than quoted over the phone.

Water Heaters Masters is a family-run company and currently holds an A+ rating on BBB. Always love to support good, local folks.

Initially I was looking into getting a water heater from Home Depot because of previous positive experiences with getting a washer and refrigerator from there (with free delivery/install!) In the Concord area, Home Depot subcontracts the installation to Faster Water Heater Company, which has mixed reviews on Yelp and cannot be found on BBB.

Some quick notes in comparison to Home Depot and Lowes:
* Info from Water Heaters Masters: They use commercial-grade water heaters that are higher quality than products found at Home Depot or Lowes. Warranty covers a replacement of the entire unit rather than pro-rated store credit. They won't charge a city permit fee if the water heater is something already existing at the property. Home Depot and Lowes pull permits for everything (so I'm told), and this process requires you to make an appointment with the city for a post-install inspection.
* Water Heaters Masters' quote was higher than Fast Water Heater Company (Home Depot), however it may be comparing apples with oranges. Faster Water Heater Co. may up their quote to bring the property up to code, however Water Heaters Masters replaces all parts (water flex lines, etc., leading to heating unit) as part of the standard install as this unit may be good for the next decade.
* Lowes was out of the question because of their complex billing - billed for water heater and standard install up front before anyone went on-site to see the setup, and billed again for any differences.

Ken P.

12/12/2015 12:00:00 SA

Alex really helped me out today. I thought my tankless water heater was malfunctioning, but Alex walked me through some troubleshooting over the phone, and we determined it was actually my earthquake valve had gotten tripped. He talked me through resetting it, then resetting my tankless water heater, and also re-lighting my other standard water heater pilot light. All this over the phone, and on a Saturday to boot!! Alex provided me the sort of service I thought was long gone. Thanks very much Alex. I will definitely call Alex when I need water heater services.

John M.

9/16/2016

These guys are amazing. I called at 8:30 on Friday morning and by 11:30 they had replaced my water heater. The Tech (Brian) was very nice and explained everything that he needed to do in a very clear and concise way. The water heater is nice and secure and making life easier on me now. They take CC and emailed me all the documentation too! Now - I'm off to the shower!!!!

Carol G.

05/11/2017 12:00:00 SA

Clear guidance & advice from Alex, on the phone. Appointment set quickly, technician Bobby was prompt, professional and pleasant. End-of-job safety check was explained to me so I felt comfortable with the work. Job was done before I even knew it.

Erin S.

8/25/2016

Excellent same day service on our broken water heater. My husband called this company and was given a 2 hour time frame when someone would be able to come to our house. Bobby came within the 2 hour time frame and got to work replacing our water heater. He said it would take him 2 1/2 hours but he was done within 2 hours. Great service. Thanks Bobby!

N R.

07/11/2012 12:00:00 SA

Just had a fantastic experience with Water Heaters Masters. Left a message for them at 10 pm when our water heater expired. Matt returned the call at 7 am and was here by 11 am. Matt identified the problem with the old heater and offered to fix it but given it's age we decided to go with new. Total cost for the new heater and installation was reasonable and the whole process was fast and efficient. Would happily recommend Water Heaters Masters to anyone!

Jon D.

2/20/2013

I had a leaking water heather back in San Francisco and was out of the country. So I searched Yelp and found these guys and the reviews. Doing everything over the phone and not being there was a lot of trust and I can say these guys are top notch. I dealt with Matthew.

Jim K.

01/02/2015 12:00:00 SA

This company proved to be as good as all the reviews suggested. My call was returned in 15 minutes and when I scheduled the replacement it could have been same day but I chose an early morning a couple of days later.

Our technician, Bobby, arrived on time and worked carefully. I was glad to see that all of the peripheral parts (flex water lines, earthquake mounts, gas lines, etc.) were replaced with new. When the overflow pan we had was too small, Jorge went to the warehouse to get one rather than use a part that would work but was really too small.

And, at the end, the price was $50 less than quoted.

Francis B.

03/10/2014 12:00:00 SA

Awesome job and quick service from mike. They came out to Lafayette and had job done in 2 hours. Best company in the area.

Sandi S.

12/12/2013 12:00:00 SA

I noticed a constant puddle of water underneath my water heater, and thought my water heater might be leaking, so I called Water Heaters Masters late in that day and scheduled an appointment the second morning. Will came and took a look, diagnosed a water leakage from the water line behind the water heater and fixing it requires a water leak repair company which they recommended me one.

I really appreciated Will's diagnosis and his service.

Trish B.

01/01/2014 12:00:00 SA

They came out in February to service my water heater. They were professional and quick. Yesterday I woke up to no hot water so I immediately thought of them. Matthew was very patient and walked me through relighting the pilot. An hour later I called him back because the pilot went back out. The technician came within the hour and was very courteous and fixed the pilot. I didn't have to worry about not having hot water through New Years Day! Also there prices are reasonable and they don't try to upsell you.

Vince S.

10/22/2012

Update, I had a leak coming out of the top of a connection pipe on a Saturday. These guys came out within an hour to fix it at no charge. They were consummate professionals and I am glad they stand by their work! Highly recommended.

L G.

11/06/2014 12:00:00 SA

Oh Yeah!...great overall experience...Robert was very courteous, and he explained all the technology and maintenance of the water heater that my Dad bought. The new water heater was installed in about two hours, and the service was really good. Robert also showed us the important sections of the water heater manual. I would for sure recommend Water Heater Masters if you have a problem with your water heater like my family did.

Linda F.

7/17/2015

Discovered a leaking hot water heaters early in the day as we were running out the door. Checked YELP reviews and called several companies. One said he'd call back in 1 hour - didn't happen. The second one said they couldn't get to us for 5 days - not happening. Left a message with Water Heaters Masters and Alex called back within 10 minutes. Said he could have someone out later that day at a time I knew we could get back to the house. Discussed our situation and desire for a same day fix. He gave me a reasonable bid over the phone and agreed to load up the heavy 75-gallon tank and they'd be out at 4 pm. Mike W. arrived right on time. He quickly confirmed our need for a new tank and got to work. He called for assistance due to the large tank and elevated platform and another tech came right over. Together they had us back in hot water within two hours. Professional, polite, took time educate us on the new tank, cleaned up and gone. I hope I don't have to call anytime soon but I won't hesitate to call these guys again. Well done!

Jim M.

02/10/2015 12:00:00 SA

The BEST! I had a horrifying experience as one supplier (Affordable Water Heaters and Plumbing, Inc.) tried to set me up with a $1900 bill to replace my water heater. Found Water Heaters Masters and they did the job for $1300. From the time I called them to the time I was able to take a hot shower : 4hrs. 45 min. And that's because it took 45 minutes to heat the water up first! An added bonus: our water pressure is better than before!

Fast, efficent, FAIR pricing, honest, courteous. Everything about this company is great. THANK YOU Water Heaters Masters for saving me time, aggravation and over $600 dollars!

Hunter W.

2/14/2014

great service, great teamwork and great follow-up... would highly recommend.

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Kris Y.

09/04/2017 12:00:00 SA

When the pilot light went out on our water heater during Labor Day weekend we thought we were doomed to wait until after the holiday to find someone to fix it for us. We took a chance on Water Heater Masters based on their excellent yelp reviews and BBB rating. We left a message late Saturday evening and had heard back from Alex by the next morning. He was able to assess what parts might be needed to fix the water heater after talking to my husband about the issue. We had an estimate for repair and an appointment time set for that afternoon. Sam, our service technician, arrived a few minutes ahead of our appointment time (when does that ever happen?!) and finished with the repair within a half an hour. Sam was polite and knowledgeable...told us our water heater was in good shape other than the needed repair. Our bill was exactly what was estimated..no surprises! Overall, we had a great experience and wanted to share another positive review of Water Heater Masters! Highly recommend!!!

Vijai S.

10/01/2014 12:00:00 SA

We needed to replace our 26 year old gas water heater. Before we hire anyone for appliance job we study the consumer reviews on Yelp. We decided to go with Water Heaters Masters because they had very positive reviews. The person who handled our call was Alex who was very professional and organized and provided us all the basic information such as installation charges and cost of the unit (Bradford White) that meets California low nox emission standards. Bobby came even before the appointment time to install the unit. Bobby is very familiar with local regulations who found it necessary to relocate the new unit and replace other parts to meet the local standards. We found Bobby to be very professional, diligent and responsible in meeting the safety standards. After he finished the installation he left the place very neat and clean. The whole process makes us feel confident that Water Heaters Masters would be equally responsive and prompt if in future anything goes wrong with the unit during the warranty period.

In summing, we are highly satisfied with their service. We would highly recommend Water Heaters Masters to any of our friends if they need a water heater installed.

Sudha and Vijai

mike e.

11/05/2013 12:00:00 SA

Water heater broke in the morning...called at 11:30am, they were here by 1 and they repaired by 1:30. Great customer service on the phone and in person. Highly recommend.

Joshua K.

9/21/2014

Brian came today on a Sunday and replaced our leaking water heater. He was here within an hour of calling him and out in around 3 hours. He was a pleasure to work with and knows his stuff. When the next one goes, we will call him.

Tashi D.

01/08/2016 12:00:00 SA

Had to have them come back (pilot light on water heater went out) and I want to reiterate: THESE GUYS ARE THE BEST. Professional, kind, reliable, and good at what they do. It's a joy to find a business that has such excellent customer service.

Tony P.

8/31/2016

I called Alex at Water Heaters Masters at 645 am and got a call back by 725. As soon as I described my problem to him and gave him the info on the make of my current hot water heater, he set up an appt to come check out my unit at noon. They arrived promptly and had my new hot water heater installed and functional by 1 pm. Excellent, prompt, knowledgeable, friendly service! What more can you ask for????

Suzanne H.

2/27/2014

Got home from a trip and my pilot light was out on the water heater. Tried several times to light it. After much frustration I called (on a Saturday) the Water Heater Masters, thinking I would get voicemail. Much to my surprise I got a real person. They said that they would be out at 8am on Sunday. Brian showed up and tried several times to fix the problem. At least he got the water heater started but said it had a faulty part and it would probably go out again. 4 days later my part came in and Alex showed up today. He installed the parts, went over everything in detail and I now have a water heater that works.

Would definitely recommend this company. In fact I am hoping next year to install a tank less water heater and will definitely have them do the work.

Nice to see a company that is customer service oriented and doesn't gouge you for the repairs.

Stephen K.

11/03/2016 12:00:00 SA

This was my first experience with Water Heaters Masters and it was a great experience. They were responsive, on-time, and know their stuff. The problem was diagnosed in no time and they had the part ordered and here the next day. They came back to install the part within hours of me calling them to tell them the part was delivered. Bobby the Service Technician did a great job and was very pleasant and professional. I would definitely recommend them to anyone needing water heater service.

Frank F.

7/22/2016

Water Heaters Masters were life savers. My 50 gallon hot water heater developed a leak. Water everywhere in the garage. I called them after hours and they answered the phone. I had a serviceman, Mike W. at my front door at 8 AM the next day. He was very knowledgeable and professional. He explained how efficient the new replacement unit was and he installed the new hot heater in less than 2 hours. No hassle or high pressure sales or bait and switch. Just a great replacement Brand Name heater at a very competitive price. Being an authorized dealer....you know they will be there if you need them. I would give them 10 stars if I could... Frank F..# 652621

Matt M.

9/27/2015

What can I say that hasn't been said? Got a same morning appointment to replace a busted water heater....they were on time, quick, and stuck to their quote. Good trustworthy company.

J J.

02/06/2014 12:00:00 SA

We would highly recommend Water Heater Masters. We are apartment managers and our water heater went out. We called in the morning and got a appointment right away. Mike showed up on time and was very knowledgeable. Their prices are very fair. We look forward to be doing more business with Water Heater Masters. 5 Stars!!!! Thanks guys!!

David G.

5/15/2012

Found the dreaded pool of water around the floor of the water heater. I immediately searched yelp for a water heater specialist since this is my first problem with my water heater. I found this service and called Matt. He was very friendly and straight forward on the call which I found comforting. He said he could check out the problem that day. My wife was home so I said that would be great.
My wife called and said that he showed up on time and was very friendly. Bad news was we needed a new water heater. Good news was he could come back in the evening and have it installed the same day so we wouldn't have to go without our precious hot water. Sure enough he came back around 7:30 and went right to work. He was very professional while working. He even took calls from customers but stepped outside so he did not bother us with his conversation. He completed the job in an hour and a half and was out the door. I was very happy with the work and the price. I would recommend his business to anyone who needs water heater work. Hopefully mine last a while and I won't need to see him for a while but if something does happen you best believe I am calling him again.

Rose G.

11/08/2012 12:00:00 SA

These people are AWESOME! I was given a time they would show up and they were on time.Unlike this other company that gave me a window time. They were Professional and it was a company that cared about getting the job done and not trying to scam you. I will recommend this company to anyone who values real service. Thank YOU !

Steve C.

6/27/2014

Fantastic! Great Yelp reviews and worth every penny I spent. Answered with in seconds. Provided a fair quote, and I had an installer out here within 20 minutes. Installer was Will. Great install. I could not be happier with the service I got. Lots of extra's too that they did at no extra charge.

5 star rating from me for sure. I think you will be happy you did!

Chris S.

09/02/2013 12:00:00 SA

Brian was very professional and knowledgable. He called to let us know when he would arrive. I would reccomend this team to anyone. 5 Stars! Did I mention that he came out on a holiday?

Magda M.

1/19/2016

Great guys, very professional and fair prices, Jorge came to our house today and gave us a fair estimate at no charge, very pleased with this company!

J L.

01/03/2012 12:00:00 SA

Our water heater leaked on New Year and we called around to get estimates and options for a replacement. We decided on Water Heaters Masters because of their fair and competitive pricing. Talked with Matt, but Alex showed up for free estimate and to install our 30 gal replacement. He was on time, did his work, and left the area clean.
We will for sure use them again in the future. We wanted tankless, but opted for standad for now.
Checked with Sears and Home Depot as well, but there were some unknown possibile charges on day of install, so decided to avoid them even though they were a little cheaper at first, but can be much more expensive in the end.
Glad we supported a family business.

peg k.

07/10/2013 12:00:00 SA

My water heater started leaking the other day. I was not sure who to call,.... so I started looking on Yelp. I found this company and I am so glad I did! They came out the next day, he had the work completed under the 2 1/2 hours he first estimated. Brian did a great job! He got right to work and was very professional and clean with his work and removal of my old water heater tank. Thank you Brian.

Mrs. C M.

01/05/2015 12:00:00 SA

My water heater was leaking, so I first called the other guys because they're number was listed on my water heater. They attempted to rip me off so I decided to go on yelp. I called Water Heaters Masters on a Sunday at 4pm. They got me an appointment between 1-3pm the next day. Alex provided me with a very reasonable quote over the phone and was honest when asked about a tankless water heater. We decided to go with the conventional water heater. Brian arrived at 130pm he was polite, courteous and professional. He completed the install in about 2.5 hours. The previous company tried to up sell us and told us our set up was not up to code. Brian on the other hand explained to us why the up sell was not needed and that our set up was up to code. When he gave us the bill we were shocked as we were expecting to pay more on the higher end of the estimate but lucky for us that was not the case. If there was 10 stars, we would be the first to give them 10. Alex is an honest business owner and Brian was hardworking and efficient, we couldn't have asked for more from this company. Good people running an honest business still exist.

Chas D.

9/19/2013

Yelpers are right again. I found a minor flood underneath my old water heater. Total elapsed time from my phone call to a perfectly finished job: 6 hours. Decent price, too.

Bonnie B.

12/07/2011 12:00:00 SA

I have had a lemon water heater for about 10 years now and somehow we lived with a less than adequate hot water flow. Recently, the flow became so bad that I finally decided to deal with the problem. I was unsure at the time whether I should just install another 40 gallon water heater or go with the newer tankless technology. Matt was my service technician and he explained the pros and cons of both approaches without trying to persuade me to go with the tankless. There were just too many reasons in favor of the tankless, so that was my decision. Matt did an awesome job installing the water heater and I feel that I was given a very reasonable deal. My hot water is flowing once again and we now can take a satisfying shower! If you are looking for a water heater expert, these guys are the best!

Mike T.

02/07/2012 12:00:00 SA

Great guys and great service.

I had an issue with my Noritz tankless water heater so called these guys since they are a certified Noritz service shop. I talked to Matt (he might be the owner?), super nice guy. Came out the following day and was on time, polite and didn't try to up sell me any additional services. Fixed the heater and suggested what to do to prevent the problem from occurring again. I am super critical when it comes to service providers but these guys exceeded all of my expectations. I highly recommend them for any water heater problems you might have.

Robert B.

12/24/2014

Best deal around by a long shot. Called around and found these guys to be the easiest to deal with and got quoted a fair price and was explained there would be no extras. The price was a simple, no extra fees no tax, not disposal fees, etc.. I payed exactly what was quoted to the digit. Mike included a water catch drain pan for no extra charge because our broken water heater spilled water all over the laundry area. That was nice for him to do that.

Jane G.

09/03/2013 12:00:00 SA

Isn't a holiday weekend usually when your hot water heater stops working? Water Heater Masters answered the call, my questions and concerns---and went over and above expectations and took care of additional needs I had. Their customer service on every level was such a comfort, a reminder of how customer service use to be and they proved it still can be that way. I made several calls prior to asking them to send a technician out and so know that their rates were lower than most. They promised to have someone to my house within an hour, kept their promise, and the technician (Brian) handled the job and any concerns I had with the same patience, kindness, and efficiency that I had been shown during my phone inquiries.
It just feels good to know that people who run a business treat their clients like they matter.

Tom O.

1/26/2014

Very impressed. The guy was here within an hour after I first called - on a Sunday.

Prompt, courteous, honest.

What more can I say?

Highly recommended.

Jeanette R.

1/23/2016

Our water heater was leaking badly and broke late Friday night. Water Heaters Masters returned my early Saturday morning call right away and sent someone to our home by 11:00 am. Brian was fabulous! We have some unique issues that Brian had to tackle to get the old heater out and new one in. Brian had a can do attitude and got it done. I am so glad we found this business on Yelp. Thank you

Susan P.

08/07/2013 12:00:00 SA

We called this company to replace a leaking water heater at a rental unit. The tenant was very pleased with the response from the company, the work done and the quick and clean work completed.

Richard Y.

5/13/2014

Had a water heater problem ever since I moved into my condo. The temperature sensor was malfunctioning which caused the water to lose its heat. Taking cold showers in the morning isn't the greatest thing anyone can do. I used to have a home warranty and the company they sent were nothing but a couple of goof balls who seemed more confused that anything. So I saw one of these guys' vans on the freeway and decided to give them a shot. I called at 11:22am and spoke to them about my problem and at 12:30pm Bobby showed up at my door. He took a look at the water heater and knew immediately what the problem was, however my water heater used an older model gas control unit where the parts are harder to come by. But since the water heater was under warranty he just switched out the old one and installed a brand new unit on the spot (tank and all). The total cost was unbelievably reasonable. Much appreciation to Water Heaters Masters and Bobby!

Linda P.

2/20/2012

Trying to find a good, trustworthy plumber is difficult when you have an emergency. Our water heater failing this morning and a google search for a plumber popped Water Heaters Masters as the first hit. And I am glad I called. Despite the holiday, he actually arrived slightly before the one hour range he had given. He was efficient, professional and friendly. The workmanship was top notch and he left us neat and clean and loaded with hot water! They are a small famility owned business - not a franchise - and are experts in any plumbing job, not just water heaters. Call and ask for Matt - although he will probably answer the phone!

Ruby H.

2/28/2012

These guys are fantastic! Bobby and Matt are true professionals. Bobby came out to give a quote on repair/replacement of our water heater. Bobby and Matt went further than that and actually gave us tips on how we could repair and maintain our water heating unit on our own until a new one was needed (sooner than later probably). We actually felt like they were looking out for us! I have Matt on speed dial because when we do need to replace our unit, he is who we will call. Good, professional repair people with integrity!

Chris G.

12/19/2013

Our water heater went out the other day and we called another water heater firm to come out and give us a quote. It was incredibly high, so we called Water Heaters Masters after reading their other Yelp reviews. They quoted us over the phone, set a time and called prior to the appointment to confirm.

They were on time and professional and did a good job for about half the price we were quoted from the other company. If your water heater goes out you likely don't have the luxury of shopping around. These guys are honest and very well priced. Hopefully we don't need their services for some time now, but for anyone else in need of water heater services I would not hesitate to use these guys.

Michael V.

12/14/2015

It never ceases to amaze me how for granted we take hot water until it's gone! Luckily I found great Yelp reviews for Water Heaters Masters and gave them a call. They sent out a very friendly knowledgeable tech named Renaro and he diagnosed the problem instantly. He also gave me some good tips on how to make my Heater more efficient. Great job Renaro!! Thanks!!

Marty B.

12/04/2015 12:00:00 SA

After trying a couple other plumbing service companies with poor results, I called WHM for a stubborn problem with my Noritz tankless water heater. They fixed my problem when others did not. But that's not the most important thing to share about their service. It is not uncommon when doing repair work in a home to experience some glitches. I had one with the work WHM did and although it cost them a little money, they never blinked when I reported the problem and that same day addressed it. This is the mark of a great company and service.

Bob T.

11/27/2013

Woke up at 5:00am the Wednesday before Thanksgiving to find that our water heater was starting to leak. Found these guys on the internet and called them at 6:00am. By 6:50am, received a callback from Matthew saying he would have someone out between 8-9am. Sure enough, at 8:02am, they were here ready to replace the water heater.

They did a great job and got us back up and running by 1:00pm. We really appreciate the great service.

Thanks

Aya T.

11/26/2013

our water heater started leaking Friday afternoon after a contractor (which we already terminated him) turned it back on. Since we have a plan for kitchen remodelling including water heather replacement, we went out to buy a new one at Lowe's. But they said earliest delivery would be Sunday which no guarantee.

All Friday night our water heather had leaked and we just couldn't wait to replaced. So we called this company Saturday 8am. They made schedule to come between 1 -3pm. Bobby came around 3pm and finished all service within 2 hours.

We spent about $1000 for all services which replace a new one, set up vent, and even take old one away!

We felt it was worth it to spend money to get it done in same day.

Dale D.

11/16/2015

I contacted WHM because of the overwhelmingly 5-star reviews on Yelp. My experience was a lot like the other reviewers - flooding in the garage after a failing water heater, needing a quick replacement and a quality appliance at a good price. I also contacted two others to secure bids to replace the failed storage water heater. However, when I began researching water heaters, rebates available, and shifting standards in the industry, I realized that a same kind replacement was not the best approach. I paid WHM to remove the old water heater immediately to inspect for any water damage in the walls, and expected that they would install whichever unit - solar, tankless, hybrid, etc. - that I chose, although they didn't have the expertise to recommend any newer technologies. I decided to upgrade to an energy star rated, PG&E rebate model and negotiated a price with WHM and delivery date. My research left me without hot water for more than a week, so I was very excited to have the new water heater installed. However, on the Friday delivery date, WHM arrived with a damaged water heater! They wanted to offer me a $100 discount, but I declined. The office then informed me that the earliest they could get the upgraded heater would be Tuesday of the following week. Once I located another vendor, I was informed that the upgrade required a separate electrical outlet, new venting and a separate condensate drain to the outside of the house. The estimate was 25% higher than WHM's. I called WHM the following Monday to clarify the installation and to verify the pricing. WHM had no idea that the installation of the upgraded model would involve more electrical or a condensate line. I had no confidence to proceed with WHM at any cost.

James E.

05/11/2015 12:00:00 SA

I don't post a lot of reviews, but I had to this time. I received unbelievable service from this company this past Saturday. I came home around 4pm to a leaking water heater. I searched around and found the great reviews for Water Heater Masters and called them and left a message at 4:07pm, thinking I probably wouldn't hear from them until Monday and would have to go the rest of the weekend without hot water. Wrong, Alex called back within 10 minutes and said he could have an installer there between 5 and 6pm. Even better, Jorge showed up before 5pm and had the old water heater and the new one installed before 6! Unbelievable! I cannot recommend them enough. Thank you Water Heater Masters!

Tom M.

10/05/2015 12:00:00 SA

It is rare that I will take the time to comment on a business but this is worth the effort. Like many others I am sure, I had a water failure on a Saturday with water soaking in the carpet and running on the garage floor. The first company I called said they would be there on Sunday to replace my water heater. At the time they were supposed to arrive, they canceled and rescheduled for Monday morning. When the tech arrived on Monday, he said their water heater would not fit. I was able to get a lead on Water Heaters Masters and called Alex. I had changed my flight time to a meeting and needed help right away. Alex promised to have someone by the time I requested even though his techs were all on other jobs. Brian arrived about an hour earlier than promised. He was very professional and expert in his job. He even cleaned up afterward. As a bonus, the price for the complete job was less expensive than the original company I was working with.

Thank you Alex for coming to my rescue and for operating a great company. This was the best customer service I have experienced for a long time.

patti k.

05/05/2015 12:00:00 SA

Great service, super fast, very knowledgeable and best price. $1,050 for complete 40 gallon replacement, removal, earthquake straps, flex fines and bracing. Our technician, Brian was great. I highly recommend them.

Kent N.

7/28/2014

Had a leaking pressure relief valve on our water heater. Called and Bobby came out the same day. Very pleasant and professional. Discovered that part of the problem was very high water pressure so installed a regulator, the fixed the water heater--all in the same visit. Water is discolored so I called about possibly replacing the water heater. Coincidentally noticed a leak in a vent line. Matt came out, diagnosed the problem as a probable plug in a condensate line from air conditioner. He checked out the water discoloration and figured out it was the city, not the water heater. Didn't charge me anything for all this diagnostic work and suggested I not bother to replace the water heater. Excellent, expert work, pleasant people, honest--I only wish all the people who provide home services were even close to this good.

D D.

12/26/2013

We had a water heater failure this morning. I placed a call before 8am, had a 10am appointment and a new water heater by noon. Will did an excellent job, explained my options, provided and estimate and got the job done. I recommend them highly. It was because of Yelp (and other posted reviews) that i called them first, and they deserve their high marks. I felt compelled to add one more.

Linda B.

9/17/2015

They guys really know how to respond to a crisis. After my negative review written on 9/11/2015, I received a telephone call from the owner within 2 hours. As soon as I was able to get the time off of work and schedule, three extremely knowledgeable professionals showed up to check out my problem with the Nortiz Tankless. They did a terrific job of explaining how the tankless works, why a pump was the really the best option in these circumstances, and installed a top of the line pump. And here is the most impressive part, which resolved my dilemma as to weather or not I should spend my money moving the tankless or getting a pump. They installed it free of charge because of the hassle I had been through! And they were right, it works great. Does it get any better? Thank you very much.

M W.

9/17/2015

There is not much more that I can add that the previous reviews have not covered. Our water heater had a leak, and the water ran into our laundry room and office. I found the problem on a Friday evening. I found these reviews and called Water Heater Masters first thing Saturday morning. The first thing that impressed me...they said that they could be out that day. Unfortunately, I was going to be out that day, and I was able to schedule them first thing the following morning (Sunday). The price that they quoted was right in line with what I found online and heard from other companies that I called. The technician (Brian) arrived 15 minutes early, assessed the situation, and said it would take 3 hours to replace. Just short of three hours later, the job was completed...a new water heater with all new lines run. I would not hesitate to contact them again if I need more work done.

Jeff R.

01/07/2015 12:00:00 SA

Called on Monday. Showed up on time. Competed job ahead of schedule. Brian the installer was very professional, courteous and did a great job.

Mike B.

8/29/2017

I had a 13 year old water heater give up on me a day before friends from out of state were going to visit. I went to Yelp as I have done in the past with great results to find the company that was going to make my heater life better. Water Heaters Masters had great reviews and had been around long enough to make me feel like they'd be there in the future if needed. I called, Alex picked up answered all my questions diligently and said he could have a service technician at my house in an hour to provide a quote, answer questions and install if I liked what I heard. In less than an hour Brian shows up, we talked, he examined the area, provided a very competitive quote, and said he had a match for my water heater on his van, or an upgrade to a 50 gallon if I chose. No pressure, I felt comfortable, let's do it! 2 hours later I had running hot water, and I'm a happy camper. All new straps, pipes valves and hoses from the wall out, hauled everything that was old off. Can't ask for more, and kudos to Brian. He's a highly skilled professional person who knows his trade well, and is very respectful. Thank you Water Heaters Masters!!!

Maria D.

3/30/2015

This company saved me in a stressful situation! Warren came right on time when my water heater broke and started leaking all over the place. He even came earlier than they said they could, which was a relief. I was happy that they were able to come out within a couple of hours of my phone call. Alex was able to talk to me initially on the phone to tell me how to shut off the water valve to stop the water from pouring out. I now have a new water heater!

Richard T.

08/11/2015 12:00:00 SA

Discovered leak in 15 yo water heater at 3 PM, called Water Heaters Masters on Yelp advice at 3:10 PM, got quote over phone (along with senior discount), they arrived at 4:30 PM, finished installing new water heater at stated price at 5:45 PM. WOW! Can't ask for better service, honest quote, no pressure sales. Friendly, efficient, knowledgeable people. Would recommend to anyone in a minute!

Don T.

9/14/2014

excellent service.. honest owner!! great price ... Alex willing to work with me turn a bad situation into great experience .. now I know who to call if I have a pluming problem again !

Venkitu N.

05/12/2011 12:00:00 SA

We had our Water Heater replaced by MATT yesterday after the older one developed a leak and flooded the garage.

After doing some research in the Internet, spoke to Matt, who explained everything to me in detail and gave me a quote. I thought it was a wonderful deal beating everyone else in and around town !

Matt was 15 minutes ahead of schedule and did a fantastic job and ensured every bit of his work complied with the CODE.

We are very impressed with the work done and the price we paid.

STRONGLY RECOMMENDED !

Katie F.

6/29/2011

Water Heater Masters are just what their name says...Masters! Alex answered the phone when I called in a panic at 10pm at night claiming of a leaky water heater. He offered to come and fix the problem right then...but I needed to wait until the morning.

He got to the house promptly and adressed the situation. Turns out my water heater was about 20-years-old! He had the water heater that I needed in the truck and installed it right then and there! Their price was unbeatable (I did call a few of the more known plumbers and just to come out and give an estimate it would have cost me $169/hour!) Water Heater Masters exeeded my expecations in all areas!

The installation was fast (done in less than 2-hours) and very professional. He took the old water out and in its place now sits a perfectly working water heater.

Without a question I will definatally use them again!

Mister T.

12/19/2011

My experience with Water Heaters Masters was extremely positive right from the first telephone call. Matt answered the call immediately (unlike others who were slow responding to messages), and he was quick to get out to to our home to provide a free estimate. He offered choices and recommendations tailored to our situation, and he was responsive to questions.

I had called a few companies to come and give us estimates, and since Matt was the first to arrive, I told him I would call him back after we had a chance to talk to the others who were coming out to provide estimates. He said that was fine and added that they would beat the best written estimate.

The more time I spent researching and talking to other companies, the more I appreciated Water Heaters Masters. It gave me a clearer picture of how responsive and service-oriented they were. I also had a chance to contact some companies that promised low installed prices over the phone that seemed too good to be true and time to research those companies further only to discover MANY unhappy customers who had reported nasty bait-and-switch or surprise installation cost overruns. Throughout my experience with Matt, he was good to his word and never promised anything that he didn't deliver. Even after another company offered to beat the Water Heater Masters estimate, Matt beat that price and quickly had a truck on-site to begin installation.

During the installation process, after our old water heater had been removed, it became clear that water damage from the old tank leaking was more extensive than it first appeared. This necessitated suspending the installation of the water heater until I could get the damages repaired. It also meant another trip for Water Heaters Masters to come back to complete the installation. They were very gracious about it and agreed to come back as soon as the repairs were completed. They came back and completed the water heater installation without additional charge. This kind of customer-friendly responsiveness is a joy wherever you find it. But you can really appreciate it when it reduces rather than increases the inherent stress of facing December weather without hot water.

Their friendliness, fast response and dedication to providing quality solutions at competitive prices make Water Heater Masters a good company to call first in a situation where people want the problem fixed fast and may not have much tolerance for comparison shopping. But, more importantly, their dedication to customer service, their willingness to adapt to customer needs, and their consistently doing what they say they will do make them an excellent company to hire for the job.
I recommend visiting their website at
waterheatersmasters.com

Another website I found helpful and informative was
waterheaterrescue.com

Danna W.

3/26/2012

Simply the best.

Thoroughly explained all, was meticulous during installation, (cleaning up and putting back rugs and furniture without having to be asked), and to top it off, Matt (the partner I worked with), had the best price in town too.

So nice to find people of integrity who do not take advantage of an emergency situation - my burst water heater.

Was a pleasure not only to do business with this company, but also to meet Matt too.

Adrielle A.

6/29/2012

I highly recommend this company! I live in a set of 4 units and mine was the the last one to have problems with hot water pressure. I was told all others had their water heater back flow nipple removed so I naturally thought that's all I had to do.

Since I'm new to the area and had no way of knowing which company to trust, I decided to give yelp a try and chose the Water Heater Masters due to the awesome reviews. I called ,explained the problem and got an appointment super fast. So glad I did because not only did they arrived on time, but didn't charge me a dime over despite the extra work it had to be done.

Alex and his partner could have jumped right away and remove the piece, but were thoughtful and wise enough to check the water pressure outside first. Sure enough, that needed adjustment. Go figure! After that, they took the time to remove the heat trap nipple on the hot side which happened to be stuck. Poor Alex even had a small cut on his hand. Great attitude though:)

It's been over a month since they've been here (busy first time mom!) and I feel bad I'm only now writing them a review. When they left, I felt relieved I had made such a great choice and also thankful for being able to trust yelp. I promised myself I would write a review as my way of saying thanks and doing my share to help others in the same situation.

This is my first review and certainly won't be the last!

Thanks Water Heater Masters!
Thanks yelp!

Kenneth T.

3/21/2013

THESE GUYS ARE GREAT!
TRUE PROFESSIONALS WITH CREDIBILITY AND INTEGRITY!
Thank you Water Heaters Masters (WHM) for restoring our faith in humankind!

Several years ago, we built a custom home. If you have ever had that experience, you know that it is an opportunity to explore the ravages of the contractor's world. A world where you often find individuals that practice the art of being untruthful, unethical and simply unprofessional.

On Friday, March 15, our water heater had to be replaced. Not knowing about WHM, we contacted two different water heater companies. The first company, Water Heaters Only, initially gave us a quote over the phone , but managed to drastically change their numbers after coming to our home. That might not have been so bad, if the representative had not assured us that the numbers he originally quoted us were inclusive of any outside extra costs(i.e. travel, etc.). The second company performed the job, but had to return the next morning because of a leaking faulty valve.

On March 18, we decided it was time to replace a condensation line that was associated with our h-vac system. We spoke to our neighbor's about a plumbing job that they had recently completed. They confidently recommended WHM.

On March 21, WHM promptly showed up, offered flexibility in pricing, performed the job in good faith and was personable and professional.

Yes, we may appear to be sticklers for competence and perfection, but we have found competence and perfection in Water Heaters Masters! HIGHLY RECOMMENDED!!!!!!!!!

Claire W.

07/11/2013 12:00:00 SA

Water Heater Master is a trust worthy company. Knowing nothing about this project, I checked all resources from Lowes, Home Depot and Sears. I also checked bunch other contractors. Some of them quoted me a depends price, some of them added over $400 for Accessaries.

When I talked to Matt from Water Heater Company, he gave me a straight quote which has no hidden cost.

Brian who installed the water heater for me came on time the next morning, and did a professional installation. He is very expericed and he checked the details which I wouldn't even pay attention to.

Overall, I rate this company five star.

jo s.

12/02/2014 12:00:00 SA

Couldn't be happier with this company. Terrific customer service, products, and follow up. Even had a problem after the install (turned out not to be related) but Alex came out and guided me through what was going on for no charge. Very impressed!

Fran A.

7/20/2015

I was able to get a same day appointment and the technician arrived promptly. Professional, not pushy, answered all questions honestly and without bias, and took care of my problem quickly and efficiently. Will definitely use them again in the future and would recommend them with two thumbs up.

Chris J.

10/14/2014

Excellent service. After diagnosing that my water heater needed replacing these guys were able to move some things around to get the new unit fitted the same day. The technician (Robert) was very knowledgeable, polite and provided top class service. Would not hesitate to recommend this company to our friends and family.

Marc J.

05/09/2014 12:00:00 SA

I called at 8:30 this morning to schedule a water heater replacement. The tech was scheduled for between 10 and 11 but showed up early at 9:15 (!) and the new water heater was installed by 10:45. WOW, talk about speedy service! Price was competitive and the tech (Mike) was friendly and cleaned up well after finishing the job. Hopefully the new water heater will last many years but when its time comes, I'll be calling Water Heater Masters again.

Stewart P.

05/09/2014 12:00:00 SA

Contacted WHM after discovering old 40-gallon water heater was leaking slowly, and their technician was out the next morning, right on time, with a replacement. Removal of old unit and installation of new one completed without a hitch in one hour. Clean, careful work - thank you, Mike W, who did quality work with careful attention to details.

Sean B.

05/02/2017 12:00:00 SA

Highly recommend. I called Water Heater Masters at 10 AM and spoke with Alex, the owner, regarding my leaking 75 gallon hot water heater. He informed me that he could send out a technician who would arrive between 12 - 2 PM and that there would be no fee to send someone out for an estimate. Alex also shared that he had competitive rates and did not seem bothered with my insistence to shop around for additional quotes. I checked with other shops and Alex was correct. His price was right there with the others. Brian, from Water Heater Masters arrived at 1220 PM and did an immaculate job. After consulting with Brian and approving the replacement for the hot water heater, Brian made the call to his co-worker, Jesus, who arrived 45 minutes later with a new hot water heater. Brian moved items from the garage to clear a path to remove the existing hot water heater and scrubbed away some mildew from the wall caused by the water damage. Brian was extremely patient, professional and knowledgeable. At 3:30 the job was done and I am a happy customer. Thank you Water Heater Masters. And thank you Brian and Jesus!

Brian A.

11/13/2016

I had some work done to my backyard recently and my wife and I were wondering why we were unable to get hot water. We initially thought that the contractors had to disconnect the gas due to removing the exterior AC unit during construction, but we later found that wasn't the issue. I figured it could've been an issue with the water heater. Before calling any company to come out, I read and read and read the manual extensively to ensure I can diagnose the issue on my own. I was wrong. I contacted The Water Heater Masters and they were awesome. I talked to Tuty, and she was able to walk me through various processes to diagnose the issue without having to spend money to send one of their techs out. She was trying to save me money! I called her maybe 5 times throughout the day and she was kind and patient the whole way through. She then forwarded me to Alex who was excellent and helped a great deal with the issue. Come to find, PG&E came out and found the contractors had hit my gas line and set off the earthquake sensor shutting off the gas LOL! Though I didn't pay a thing for the service with PG&E and Water Heater Masters didn't need to come out, Tuty and Alex were above and beyond my expectations and would've sent a tech out the same day if need be. 5 stars!

Ali P.

02/11/2015 12:00:00 SA

Very professional, helpful, and quick. I also really appreciate their honesty about my water heater and what I should expect in the next few years with it (which did not come with any sort of pushy 'buy this from us' talk). I'd for sure use them again!

Tom S.

11/27/2012

These guys are great. I called at 7:30 AM and they had a new water heater installed at my house by 11:30. They give a no-nonsense quote over the phone. Highly recommend.

Leslie T.

7/16/2014

These folks really deliver. Called and they were there within hours and had brought the part they thought they would need so it could be fixed right then. Very grateful after two days of cold showers!

Jojo P.

01/09/2014 12:00:00 SA

Amazing people. Thank you so much. these people are great! A++ all the way. I was very nervous because I had just gotten my water heater changed by my Landlord (not this company) and I realized when I got home that the garage smelled like gas! I was guided by this company when I called to call the gas company first as they would not charge me since its part of their service to check. This was a good Samaritan gesture. Thank you so much. I did have a gas leak!

Jeff T.

01/08/2012 12:00:00 SA

These guys are the best! I've had Alex out numerous times to work on various issues that came with our new house. They are honest, professional , timely (always on time) and offer very competitive pricing. You would not believe the quotes I received to have this work done by others. Alex has replaced a water heater and also installed new gas lines for dryer and cooktop. Their work is clean, efficient and highly recommended. Alex always exceeds our expectations and couldn't be happier with the quality of work! Five stars! I have a few other projects and without hesitation will be going back Water Heaters Masters.

M M.

12/02/2012 12:00:00 SA

Called them at midnight. Basement was pretty wet. Matt called me at 6am sharp, as I had requested. Bobby was at my door by 10am. I was back in business by 2pm. It was expensive ($2k for a heater with an electric vent power pump on top). But the parts were over $1100 and it took two guys to get it into my basement. They know what they are doing -- water heaters is pretty much all they do. Would I call them again? Yep.

Pat M.

6/21/2012

We awakened to lukewarm to cold showers this morning. Phoned Water Heaters Masters at 10am and were told a technician would be here between 11am-1pm. Bobby arrived at noon and had our 15-year-old water heater fixed (replaced thermocouple) in 15 minutes for $125, with a one-year warranty on the part and labor. Bobby was very pleasant and professional. Both the guy on the phone and Bobby tried to sell us on a new (tankless) water heater; we may go that route at some point but will want to do some research first.

Joe C.

11/10/2013 12:00:00 SA

These guys are awesome. They responded with an appointment in less than a day. They went above-and-beyond to diagnose a very unusual and complex issue. They went out of their way to resolve the issue in a timely and affordable manner. I walked away with the impression that they are honest, professional, competent, and extremely fair. Alex (Diaz) is a total bad*ss, and I'm very happy to have found such a trustworthy partner for all water heater needs. You literally can't go wrong.

Barbara R.

04/09/2013 12:00:00 SA

Today Water Heaters Masters, represented by Alex, lived up once again to their excellent and well deserved reputation. Alex was knowledgeable, professional, and friendly. He arrived on time and took care of the job easily and quickly. Ours is an older heater and the pilot had gone out and would not relight. It needed a thermocouple replacement. Alex did not try to sell us a million other fixes and upgrades and the price was reasonable ($150), as quoted to us over the phone by Matt, the night before when we called for an appointment. At our request, Alex spent some time with us answering questions about tankless water heaters and gave us an estimate should we wish to go that route when we replace our old 50 gallon tank. We're saving up for it now and when we make the change, Water Heaters Masters will get our business. They have earned it.

The rest of this story is that the day before we had some very disconcerting dealings with one of their competitors - Affordable Water Heaters. Affordable they are not! After adding the above referenced million other fixes and code upgrades, their initial estimate to repair was $855! and their estimate to replace with another standard 50 gallon tank was $3103 - three times what Water Heater Masters charges for a similar installation. After my visible and audible shock, Affordable dropped their estimates with a Senior discount to $565 and $2479!!! We decided not to do business with them, forfeited the $99 house call fee, and lost a full day without hot water. Why did we call them? Their name and number was posted boldly on a flyer/sticker on our water heater! In our haste, we made an erroneous assumption that they were the ones to call!!! Not sure how that sticker got there. Home Depot says they doubted that they put it there. Did it come that way from the GE distributor?
MORAL OF THE STORY?
Always do your homework BEFORE you call a repair company to your home. Our search, after the fact, for reviews about Affordable Water Heaters revealed a nearly 100% negative rating. We paid an extra $99 for nothing but some aggravation. However, the total outlay of $250 was still less that half of what Affordable wanted to charge us!
Live and learn.

And if you read this whole thing - your deserve five stars, too!

Lisa L.

3/24/2014

I had a very pleasant and hassle free experience with this company. They had me at the initial phone call when I needed help to replace my heater. I spoke to the owner who was very straight forward and friendly. The worker showed up on time and replaced the heater in about a hour. He even asked me if I need help with any plumbing issues around the house before he left. Great service!

Andrea R.

8/14/2014

19 year old water heater finally blew....after getting a quote from Fast Water Heaters that started at 1,099, after site visit 1,800, by luck I gave Water Heaters Masters a call after seeing their Yelp reviews. My experience was great. Alex had a tech out that morning. He heard the frustration in my voice and reassured me that WHM was going to take care of me. The onsite installer was great, their work is beyond professional and even after making some additional adjustments they didn't charge me extra. I wish I could give them 10 STARS. Thank you Alex :)

S C.

07/10/2014 12:00:00 SA

I had a leaky water heater line this morning. Water Heaters Masters had installed it last year. Called them at 8:30am and Bobby arrived at 11am (They had given me a window of 11-1). He was very polite, friendly, and knowledgeable. It turned out to be a bad washer in the flex line. He replaced both flex lines, explained what he was doing, and was gone by 11:30. No charge. Wow! I have never had such fast and reliable service! Thank you Bobby! and Water Heater Masters!

Mike S.

5/22/2014

Without going into the details, we had a bit of a mis-communication related to our water heater installation. After speaking with the owner, Water Heater Masters went above and beyond to make things right with us. It says a lot about a business that they are willing to go out of their way to make things right when the going gets tough. I highly recommend them for their outstanding service.

Erica R.

4/27/2014

Water Heaters Masters was awesome. My water heater popped and started pouring water outside of my townhouse Saturday night. Three people, including someone from the water district, unsuccessfully searched for the shut off valve outside my unit so it poured all night long. A call was made to Water Heaters Masters at 7am Sunday, and by 8:30 Brian was here to fix the problem. He found the shutoff valve right away and got to work. Brian was prompt, courteous, efficient, and just generally a nice guy. Great customer service. They stuck to the quote given over the phone - no secret add-ons - and even took $50 off for mentioning Yelp. I would definitely recommend them to anyone.

Debi T.

1/13/2013

This is unsolicited. I have also been reading Yelp for local reviews and find it quite helpful. The phone calls were answered promptly, I was able to schedule a call for and estimate easily and quickly. I had many questions, which were all answered. All the connections and lines were replaced with new ones and all the valves were upgraded to ball valves. It was impractical to have a tank less at this time, but Alex was able to clearly outline the pros and cons of tank less vs tank for my home and my needs. The water heater replacement went very smoothly; I was welcome to watch and learn during the installation.

Worker B.

3/24/2011

I recently noticed a leak in my existing water heater... it was a saturday, of course, and I needed help right away. I have been contemplating the replacement with a tankless water heater for quite a while, but this made the decision even quicker. I went through the suggestions on yelp... no one called back .. but I was able to speak to Matthew directly at Water Heater Masters. He picked up the phone on the first ring and was willing to drive out that day to give me my options on the leaking water heater.
Matthew was very professional and offered me an excellent price on a tankless water heater system ( I have researched the pricing about 6 months prior, so he was in the ball park, if not a little less expensive).
He was able to install the new tankless system on Tuesday, after coming by on Sunday. What normally would be a 8 hr job for one person, he completed in 3 and 1/2 hours with his partner, Alex.
Great guys... cleaned up really well... on time... what else can one ask for.
I ended up with a Noritz brand 98 and it heats the water faster without the chance of a water heater leaking or blowing up. If you need a tankless system or have been thinking about it, I strongly suggest trying these guys!

Alex S.

06/11/2013 12:00:00 SA

Mike came over and did a great job. I highly recommend this company. They don't change a visitation fee which is very nice.

Erin B.

08/03/2013 12:00:00 SA

Excellent service! They came same day and didn't haggle over price. The price quoted on the phone was the price we paid, unlike the company we called before this one! Brian installed the new water heater and was extremely courteous and polite. Highly recommended!

R P.

01/01/2014 12:00:00 SA

I called several companies after noticing water leaking from under our water heater. Matt? was very helpful over the phone, gave me a cost range, and we decided on the replacement type assuming it was needed. After inspection early the next morning, the technician indicated the definite cost and the installation went well. Murphy didn't showup on this job to cause problems. My only critique is that the technicians were ready to leave without indicating where the heater manual was and without telling me anything about features and controls of the new unit. After I asked, he took me through a review of the attached instructional information, features, and controls to be used in case of a problem with the pilot light, vacation set, etc. After a week, the heater is working well.

Oliver M.

12/01/2013 12:00:00 SA

Yesterday (a Saturday) we found out we didn't have hot water at 9 am. By Noon they had someone out to take a look and it turned out to be just a wire that was shorting out. Simple fix. Although I asked, Alex refused any kind of payment for his time. When I told friends about it later that evening, they were as surprised as me. That never happens anymore. Apparently it does. Thank you WHM! My water heater will need to be replaced in the next few years. I know who I'm going to call when it does.

Jani C.

11/14/2013

With 3 other quotes under my belt I found WHM to be competitively and fairly priced. In their favor was their stellar rep and diamond certification. They did everything to code as I requested, and the inspector just signed off on the job citing an 'excellent job done'. Thanks guys. I wish I had seen their $50 offer on the diamond certified site, other than that it was a great experience for an unwanted expense.

Carol O.

11/07/2013 12:00:00 SA

My water heater finally gave up the ghost. I called Water Heaters Masters around 9:30 a.m. and Mike was right on time for my promised time of between 10 - 11 and had my new water heater up and running in less than 2 hours. Both Matt and Mike are very professional and courteous. The service provided was excellent and I thought the price was reasonable for our area. I'm extremely satisfied and will certainly recommend this company to others.

Cathy H.

01/04/2012 12:00:00 SA

I highly recommend Water Heaters Masters... Matt was knowledgeable, prompt, efficient and gave us an excellent gas water heater (Bradford and White) for a reasonable install price bringing everything up to code !!! Beats Home Depot's lower end products and over inflated install prices.

TRISHA B.

01/04/2012 12:00:00 SA

I thought they were great, they were out within on day to give me a free estimate and where right on time when they did the work. They did a great job installing a gas line for my new gas cooktop and a plastic tub in the garage to wash my dogs! They even had to do a little extra work on the cooktop and said it would be 200.00 over the original estimate, but when it came time to pay they waived that charge, pretty cool! I would use them again for sure.

Robert A.

1/30/2012

Everything you are reading from the other reviews is absolutely true ... these guys are excellent. I picked them entirely based on the Yelp reviews. I worked with Matt, the owner, to examine our former (broken) water heater, decide on the right model for us (a tank-less), determine a location, and pick a date for installation. On the actual day, they arrived on time and were quite accommodating as we moved the location to another place in our basement. They were very professional throughout and even finished the job early! Most important, they re-lit all the pilots on our old Wedgewood stove, which kept my wife happy. The next morning I took an outrageously long shower and it never got cold ... AWESOME! I highly recommend Water Heaters Masters. They are Masters indeed.

c h.

03/12/2012 12:00:00 SA

All I can tell you this water heater masters are really good. They worked on my business water heater and they did good. I am very pleased with their service.

L R.

08/03/2012 12:00:00 SA

I originally purchased a Water Heater online with Sears, but what a disaster that was. They over sold me on the heater size and then when they came out the contracted plumbers wanted to charge me close to $500.00 to put holes in my walls and do a bunch of rerouting of pipes to get installed. Needless to say I cancelled and did a search and found these folks, they had references on their website and I have to say they impressed me. Bobby came out and did the work, he was fast, put in the heater and no holes in my wall. He was great and the cost of my heater was reasonable. I highly recommend!

Gary S.

9/13/2012

We needed to replace a very old water heater and chose Water Heater Masters because of their Yelp and Angie's List reviews. We could not have been happier with the result. Matt showed up when promised, listened to our concerns, offered sensible suggestions and gave us a competitive quote for the job.. Alex and he did the installation, again showing up on time, completing the job and leaving the site clean within the initially estimated timeframe . In the pros and cons of dealing with these professional and friendly guys, I cannot come up with a single 'con'. I certainly recommend.

Gabrielle M.

9/27/2012

Excellent service! Matt was able to squeeze us in at the last minute, and they got the job done for us that day. We are very happy with our new water heater and the service we received.

J H.

10/09/2012 12:00:00 SA

These guys really are the best in the business. You CANNOT find a better price and better work....Just can't!

My Mom's 16 year old water heater started leaking over the weekend and after doing some research I knew it had to be replaced.

1. Checked with 4 other places (2 from yelp, 2 from references from friends and told them all the same story. WHM provided the lowest quote and guaranteed no additional costs based on what we discussed.
2. I called WHM at 8am and Matt picked up and confirmed my suspicions but said if they come over and find out they can fix it, they'd fix it.
3. Scheduled for a 3-5pm installation. Will, our tech, finished up his other jobs early and was able to get to my install at 2pm and he started work. Two hours later, he was finished.
4. I only needed a new water heater, but also got new flex piping and a drip pan. WHM provided the best water heater. I did research on the model they provided me and it was indeed one of the best.
5. Even provided further appropriate discounts and lowering our quote even more.
6. The job was done well with the piping and soldering doing pretty well and without leaks.
7. Extra work had to be done with my installation such as removing the door and a few extra parts unanticipated were needed and they did not charge me extra.
8. A little extra: Will was Great, he was very nice and professional. I asked him I wanted to learn how he did all this stuff and he answered all my questions and showed me everything every step of the way so I'd understand. He then did a good cleanup job.

All in all, this was a wonderful experience. Low cost, promised service and more. No nickel and diming and no unexpected charges. Friendly and professional. Quick and painless. This, is how business should be done....

I will use them again for my rental and any other jobs that they can do and have already started recommending them to others.

Bell F.

10/11/2012 12:00:00 SA

I feel like I'm just echoing all of the other reviews but these guys really are the best! On Tuesday we noticed we had a slow leak out of our water heater; by Thursday we realized we really needed to deal with it. Went to yelp and Water Heaters Masters came up ... I figured with unanimous 5-star ratings they had to be good, and it's true! Called the number at about 8:30am and it was answered by Matt, the owner. We talked a little, he said he could send somebody out to take a look. I thought he meant the next day or two; instead Will was there by 9:30! Took a look, pointed out the signs which meant it was definitely time to replace it, talked with me about the options, and then replaced it on the spot! Three hours later I am one totally satisfied customer. Thank you Water Heaters Masters!

Marianne B.

11/17/2012

BEST service and prices!!! They promptly returned 6 months later to replace a water heater hose for free that wasn't related to their initial installation. Highly recommend.

Noël A.

06/10/2015 12:00:00 SA

Can't rave enough! My 11 year old Sears Kenmore water heater stopped working. Had PG&E come out and relight the pilot ( I know nothing about these things and was Leary of fooling around with it.). PG &E was great - came out the next day and started her right back up ( no charge service!). But then an hour later, it died again. I called multiple plumber/water heater places - Sears couldn't come out for 2 days; a local company wanted $150 just to come out and look; after several calls, I was called back by Water Heater Masters. He advised me that I would probably be wasting money to repair it and should go with a new one. After doing some research and talking to many companies, who basically agreed, I called WHMs (who, by the way, do NOT CHARGE ANYTHING to come out - I love that! Hard to find these days!). Had a guy to my house within 2 hours. Great personable young man-Bobby! He was more than pleasant, Quick and efficient - had the old one out and the new one in within one hour! 50 gallon Bradford White ( made in America) with double insulation. $1200 total for all the new copper pipes, straps, pan etc. What a deal! So glad I choose Water Heater Masters!

Paul D.

8/30/2012

I picked Water Heaters Masters to replace my water heater for two reasons: the yelp reviews and the price. I can't be happier with my choice. There are not a lot of companies out there like these guys. They are upfront, honest, do quality work with quality products (I got a top notch water heater), they don't try to upsell, and offer excellent prices. When I called around most companies quoted a higher offer, the ones that were lower always had an open ended qualifier that I have no doubt would end up costing more than Water Heaters Masters. I also feel like they went beyond what they had to do to make sure everything worked correctly and to work through some nuances in our system that others would have charged an arm and a leg to do. I highly recommend them.

M M.

1/15/2013

My water heater went out this morning. Oh my a cold shower. I called for repair and after a few questions found out it was still in warranty from mfg. They could of charged me the going rates for something that was covered they gave me great advice on how to get repaired. Thank you Thank you Thank you. You are a 5 star and honest company. Keep up the good work. I would defintaly recomend.

JoAnne C.

9/16/2012

Great company, Matthew and his team are awesome and professional. They arrived late, but kept us informed the whole time. The technician was friendly and competent. I would definitely call them again. Give them a try, you won't be sorry.

C S.

05/02/2014 12:00:00 SA

There was no hot water running so obviously something was wrong with the water heater. I called Water Heaters Masters around 10 PM and left the voice message. Next morning little before 7 AM, I received a call from Alex. I was awaken up by his call so he courteously asked if I would like him to call me later. It is rare to find a company who talk to customers with courtesy and value them. I was pleasantly surprised when he offered me troubleshooting the problem over the phone so I walked down to garage where my water heater is installed and then Alex asked about the manufacturer and serial number of the heater and suggested me to put it on pilot mode. I was further instructed to press knob in pilot position and keep it pressed for a minute and simultaneously push ignition switch 2-3 times with other hand. And then I put the knob in On position and voila I saw the flame and gas burner starting. My water heater problem solved! I asked Alex if I owe anything as he helped me fix the problem and he generously said no. Thank you very much for saving me great deal of time and money. Five stars to Alex!

Bill P.

6/23/2014

My 18 year old 40 gal. water heater finally gave up the ghost on a recent Tuesday evening. What to do? Figured it would be cold showers for the next few days. Started searching for help. At first I was hesitant to call Water Heaters Masters because they are located in Concord. I'm in Vallejo and the distance put me off. Wrong! I finally called them on Wednesday morning because they are a Diamond Certified company. I spoke with Mathew who assured me that the distance was no problem for them. Mathew promised that someone would be out the same day (!!!) between 12:00 p.m. and 2:00 p.m. and he gave me an all inclusive, total cost estimate. I got a call around 10:30 a.m. from employee Will who said he was finishing up a job and would be out in about an hour. He said he would have both a 40 and a 50 gallon replacement on his truck and we could discuss and choose accordingly. By 2:00 p.m., Will had installed a new 40 gallon replacement tank and also put in a new gas shut-off and water intake valves (the old ones were a bit worn out). He also gave us a thorough New Water Heater 101 orientation and explained the warranty, etc. The job cost was BELOW Mathew's original estimate (!!!) and even included a senior discount. So, if you live in or near their service areas, don't hesitate to call Water Heaters Masters!

Otilia P.

1/31/2012

My water heater starting hissing and leaking on Friday night, and I had no idea what to do, so I called P.G.&E., they suggested turn off the gas and call a plumber. The old heater, which I later learned was 29 years old, had a sticker on it with the name of another plumbing company, which I called and made arrangements for Saturday morning. This company showed up on time Saturday morning, but after 15 minutes assessing the problem quoted $3800 to replace heater, run new relieve line under the house and bring everything up to code. The shock on my face, brought a 2nd quote, 10% discount and when the look on my face didn't change and I started to show them the door, they reduced their original price to $1800 but assured me that the work would not be up to code or be done by a licensed representative. Thank you but I don't think so... I escorted them out the door, and called my regular reliable plumber who doesn't work on weekends, he advised me that a fair price would be between $1100 - $1200 and what to look for. I have used YELP for other recommendations, so I checked for water heater installations and liked what I read on Masters. I called Saturday morning, had an appointment for that afternoon, and by early evening I had a new water heater and lots of hot water. Price was as my reliable plumber said it should be, actually less with the $50.00 first time discount. Alex is honest, professional and very courteous. Without hesitation, I highly recommend Masters --Excellent quality of work---professionalism---reliable---honest---Five stars is not enough! Thank you, Water Heaters Masters.

Shane W.

11/05/2012 12:00:00 SA

My water heater was over 20 years old. I knew I was running on borrowed time before I had a flood in my garage. I looked around at the home improvements stores and boy were they charging and arm & both legs for installation. One Saturday I noticed that the water heater was starting to leak and I could only hope it didn't break. I got on the web and found Water Heaters Master. I called the Alameda phone number (510) 535-9419 and talked with Matthew the owner. He gave me a quote right over the phone that was far less than those store prices. He told me not to worry and did I think I needed someone now. I told him I thought we could wait until Monday. We set up a time between 10am-11am. At 9:45am on Monday Will, the techicain, shows up looks at the job and started right away. Will had told me he would be done in about 3 hours (the same time Matt had told me earlier). Will was so professional about the whole thing. He worked his butt off. He not only replaced the old water heater with a new one, but hauled off the old rusted one as well. He also changed all of the values for both the water and gas lines. I can't say enough about how professional and quick this company is and if you are in the Hayward area ask for Will he is great.

Rocky H.

01/04/2013 12:00:00 SA

The pilot light on my 6 1/2 year old water heater went out and I was unable to relight it. I searched the Internet for a company in my area and the first company that came up was Water Heaters Masters. I called and they said that they would have a service technician to my residence within 2 hours. Boy was I surprised when he showed up within 30 minutes. The tech. knew right away what the problem was and was able to make the necessary repairs within 30 minutes. So from the moment that I made my call to the when my water heater was repaired and operational again was 1 hour and at the price that they quoted me over the phone. The tech. (Alex) was very professional, friendly and answered all of my questions. It has been awhile since I have had such a positive experience with a service company. They have a customer for life in me and I will HIGHLY recommend Water Heaters Masters to family and friends. Way to go Water Heaters Masters!

David M.

5/23/2013

I've never done a Yelp review before, but these guys are great! I needed a water heater because my 17 year old one had a disintegrating dip tube and it was time. the owner (Mathew) talked to me about options and gave me a reasonable price on a 75 gallon model. Along the way, he talked me out of a more expensive tankless type which he also sells because I have a continuous circulation system to my master bedroom and the tankless would have to run all the time. We scheduled for the next morning. The technician (Robbie) was right on time to, drain, disconnect and remove the old hulk, with his helper (the other owner whose name I didn't get) arriving slightly later with the actual new water heater and the extra hand needed to get it into the closet. All connection fittings were brand new....water, gas, and circ pump, and they modified the drain system so the entire house could be flushed backwards through the circ pump to get rid of all the white plastic bits from the old dip tube. The complete job took about 2 1/2 hours.