Mervin L.

11/05/2013 12:00:00 SA

CSR plumbing is the Gold Standard for all plumbing companies in San Diego. Their professionalism and customer service are second to none. My family and I bought a home that is more than 50 years old and with it came a ton of plumbing issues. The first week we lived their we were already subjected to clogs and floods in various parts of the home. Enough was enough, so we decided to hunt for a local plumbing company that could help us with our issues. CSR plumbing came highly recommended from a family friend who also utilized their services when they had a plumbing disaster. Don't get me wrong, I also shopped around to other plumbing companies to get comparative rates, but hands down CSR plumbing came in with a reasonable budget and an incredible timeframe to complete all the work in my home. Ray, Allen and the rest of the team came into my home with a very professional demeanor as well as very clean work ethic. Knowing that they take time to put on booties and drop floor tarp to do work inside my house was a positive sign of the work they would be completing. The team worked diligently and very professionally all day Saturday to complete the job and even did the dry wall the next day. The best thing about Ray was his hourly updates on how the job was going, this type of customer service is unheard of. The team went inside and under my home and replaced all the pipes and installed new ones so that my family could finally settle into our new home. I cannot give enough credit and appreciation for all of the hard work that Ray and the CSR team did in my home. My family and I went with a smaller company knowing they would take pride in their work, and we definitely appreciate that CSR plumbing is a company that excels in all forms of a family business, by treating their customers as part of theirs. Thank you so much!!

Jonathan C.

3/22/2014

Our kitchen sink and faucet were so old that water was leaking around the edges and ending up underneath in the cabinet and out onto the floor. I called CSR and spoke to Huyen. He was very professional and knowledgeable. I was amazed at how fast Huyen and his team were able to come out and install our new sink and faucet. As I said our setup was pretty old. It required Huyen and his team to literally cut out the sink. While they were working I overheard that they encountered some kind of issue requiring them to reconfigure part of my setup under the sink. I don't know plumbing so I am not sure what that was, but basically because of the age and setup some of the parts were not compatible. Not an issue for CSR. Without even telling me they ran into this issue, they grabbed the required tools and made the necessary corrections so that things would work. That really shows their work ethic and integrity. Not only did they not complain about the unforeseen issue, they fixed it quickly and moved on. On top of that CSR did not revise their original quote to try and charge me more because of it. The service and install was top notch and at a good price. Everything was clean and perfect when they were done and we have loved our new setup ever since! Thank you to Huyen and the CSR team! I will only call you guys from now on for any of our plumbing needs!

Salena M.

7/14/2020

We had a small plumbing job on our utility sink and knew it wouldn't take a lot.
CSR came recommended from my father in law (whom ray remembered) and we're so glad we went with them. Great experience all around. We got quotes from a few other places-we knew this wasn't a big plumbing job we just didn't have what we needed in order to do it ourselves. We were prepared to be overcharged though for not doing it ourselves. CSR charged about half the price as other companies quoted us- it was a very fair price because it wasn't a huge job, I think they were done in under an hour. During the work, Ray was super helpful and informative of what we could do in the future to avoid more plumbing issues and answered all our strange plumbing questions. The team was timely, helpful and quick. Ray even checked out one of our sinks at a last minute request, free of charge. Though we hope we can avoid plumbing issues in the future, whenever it's needed we will definitely get the work done with CSR.

Brian A.

07/07/2020 12:00:00 SA

I cannot speak highly enough about CSR. Huyen, Allan, and Vincent have been a joy to work with.

I had them replace all my copper water pipes with PEX water pipes. All work was performed very professionally. In the future I will be sure to recommend them to all of my friends and business associates.

Thank you CSR.

Annette L.

03/09/2017 12:00:00 SA

I called 3 plumbers for loud banging pipes. The first one I talked to said they charged $75 an hour just to tell me what the problem was, but she (the wife) had to check to see if her plumber husband could even take on a job like that and would call me back the next day to let me know. The second one came out for free but told me a restrictor valve would more than likely solve the problem... but if it didn't - he suggested all new pipes throughout my house. The third, was CSR Plumbing. Ray and Hector showed up and also explained that a restrictor was a good idea but that it would NOT fix the banging noises. It was clear at that point that the other plumber was just trying to sell new pipes. Ray and Hector explained all possibilities at that point and I felt that they were so honest and up front about everything. I totally trusted everything they told me. I feel like I found a plumber that I can call and count on from now on.

Doug T.

04/09/2022 12:00:00 SA

I contacted CSR plumber to replace the main gate valve in my sprinkler system. They responded quickly and had it fixed in no time for a fair price.

Edward T.

10/11/2014 12:00:00 SA

I was amazed, and that does not happen often for me. These guys responded to my phone call (no answering machine), showed up the next day on time, listened to my concerns and immediately took the action necessary to correct my plumbing problem. Now this would not be so amazing but this was the 3rd plumber we had out this year and the other two did their best and then talked about cutting out walls and cement. But this team took an innovative approach to fix my problem at minimum expense. As someone else said I have found a plumbing company for life. Thank you CSR Team.

Geneveve T.

12/17/2020

I could've sworn I left CSR a review a five years ago when we first used their services at our old house. I guess it was all in my imagination. We also used CSR to scope our main drains when we purchased our new house in 2019. Whenever there's plumbing related issues, we always call on them. This time around we needed to have our water heater pipe fixed as it had a leak and our other drains were acting funky. Ray came and was super courteous and fixed the water heater leak without any difficulty. He scoped our drains and found the cause of our issues. I managed to man handle the toilet problem (I've always respected plumbers but today I respect them 1000000x more) so it flushes without issues now and we are currently waiting on a quote to have the other problem fixed.

Ray, thank you for being so thorough - we had another company come and check out our lines/hydroflush it a few months ago as we were in a bind but never again. We will stay loyal to CSR when it comes to any plumbing related work for our home as we find you honest and hardworking.

Kevin C.

2/19/2014

Had a problem last night and all the drain pipes for the house were backed up. Ended up calling CSR today and Ray and Alan came out the same day at around 5pm to check it out.
They gave us an initial quote of ~$150 for a snake and waste line camera inspection through the cleanout valve in the garage. (We had gotten a camera inspection a year ago through another plumber and they charged close to $250 and that was without a snaking.)
They weren't able to clear the clog from there and resorted to snaking the pipes through our roof vent. It worked, and everything drains fine now. They ended up charging us only for the work done through the roof vent and not for the snaking and inspection from the garage.
All in all, I couldn't be more pleased with these guys. The prices they charge are for getting the job done, and not for work done by the hour. I love that they were only concerned about fixing the problem instead of getting off work for the day. Their rates are very competitive and I am definitely sticking with these guys for any future plumbing jobs.

Maria M.

2/17/2020

I had a technician come out to give us an estimate. He showed up on time but when I asked him if I should change one thing or another he just said whatever its up to you and I was like well he is an expert so I was expecting his opinion. He didn't really say much and I asked when he would have an estimate and he responded in a few days like that is ridiculous. I still haven't heard back from them and its been at least four days.

Gina L.

2/28/2018

Mike from CSR came out to give an estimate on my electric water heater that crapped out. He was professional and prices were reasonable.

We ended up deciding on going with CSR so he came back that afternoon to complete the job. He emptied the old tank, disconnected, and installed the new one.

So happy to have hot water again. Thanks so much!

Greg G.

7/25/2019

Short form: You need more stars for these guys. Alan and Vince came out to deal with my stopped, broken, corroded master bathtub fixtures. Got it done quickly, efficiently, cleaned up perfectly. And the price was fair for what they did. This is my go-to plumbing company henceforth. Alan and Vince are a great team. HIGHLY recommended!

Linda P.

07/10/2017 12:00:00 SA

We had problems with our kitchen sink clogging and it was getting more frequent and noticeable. We contacted CSR plumbing and Ray came to the rescue. Ray was very professional, explained to us the situation and what work was required. After the explanation, Ray helped us with clearing out the pipes. We are very grateful that we don't have to deal with the sink backing up the water while washing the dishes now! Highly recommend Ray!

Nancy R.

07/06/2020 12:00:00 SA

TRUSTWORTHY. These guys are honest and trustworthy. I called because my garbage disposal stopped working. They guided me to re-set my garbage disposal and it started working again. He saved me over $300!! Although, they didn't physically work on my garbage disposal, they took the time to talk to me and really filter out what my issue was. I am saving their number and will use them in the future. I called 4 other plumbing companies and no one else was this helpful! Thank you CSR Plumbing!

Brenda W.

08/09/2018 12:00:00 SA

Did a great job. Outdoor leak under landscaping. Mike and Hector arrived early, found the leak fast, were careful with my plants, and done in about 2 hours. Will definitely use again.

Dena S.

12/12/2016 12:00:00 SA

Ray was great. I had a previous plumber come and gift me a shocking estimate and made me believe my plumbing was worse than it was. He did a great job showing and explaining to me what was really going on and gave me peace of mind. They are the only people I will call in the future with plumbing concerns!

Chris R.

6/16/2017

Worst Plumber I Ever Met

First of all, the plumber arrived with a surly attitude and was filthy . He was to install a new Moen valve cartridge in a shower. This should have been a simple procedure. CSR was also to install three new cartridges in the tub/shower in my other bathroom (hot, cold and shower diverter).

CSR installed the first cartridge and then went to work on the tub/shower. After 45-60 minutes the plumber said his cartridges wouldn't fit and unless I wanted him to install a $650+ conversion kit, he would just put everything back together. I told him to put it back. He then informed me that he broke the handle on the shower diverter. When everything was back together, minus the broken handle, the shower leaked and wouldn't operate properly. My tenant had to use a pair of vice grips to take a shower.

At this point I had enough. I paid for the service on the first install and sent him away. The next day my tenant called and said the shower handle with the new cartridge CSR installed didn't operate properly. I called another plumbing company to address both problems. They did an outstanding job. A world of difference in professionalism from CSR. I will never use CSR again and I highly recommend you avoid them. Unfortunately, with Yelp showing them at 5 stars, I question the credibility of Yelp.

Bruce R.

08/09/2014 12:00:00 SA

Mike from CSR did a great job for me, replacing my disposal. He called to tell me he was on his way and arrived in a few minutes, within the window they provided. He got right to work without a lot of wasted time. They carry high-quality products too, like Insinkerator for the disposal.
I also had just bought a new kitchen faucet and asked Mike on the spot if he could install it for me as part of the job. He said no problem.
He finished all the work very quickly and everything was clean and looking great after he was done. No leaks or problems since.
I'm not a haggler, so the labor cost to have the faucet installed was well worth it. Mike is obviously a professional at what he does and earned every penny. I'll use CSR again.

Krista S.

5/21/2021

This company was fabulous to deal with from day 1. Huyen made himself available quickly to provide me a quote, which was fair and reasonable. The crew did not disappoint. They showed up on time, were professional and friendly and got a 2 day job done in half the time. Vincent, Mark and Mike did a wonderful job and left the location they worked in just the way they found it. Highly recommend and will be contacting CSR again should I need any other plumbing assistance!

Mirelle C.

11/02/2019 12:00:00 SA

This year has definitely been a year of plumbing issues for me. I had American Home Shield (AHS), which I got because I brought my place as a fixer-upper but when I initially called them for my first plumbing issue, which was with my toilet, dealing with them turned into a nightmare and I basically was just throwing away my money. They always had a reason why I was not covered under their plan. In the case of my toilet they made the problem worse and then claimed I needed to pay additional money to fix the problem. I was never even sure if the people they sent were actual plumbers because the people would show up driving vehicles with no signage, no uniforms, and no identification. One dude became very argumentative with me when I asked for proof that he worked for a plumbing company. After several horrible experiences with AHS I ended up cancelling my plan. I had paid the year membership in full, and was given no refund for the nine months I would not be using their service.

Down approximately $2000 and with nothing fixed, I was in desperate need of a reputable and also reasonable company to help me with my numerous plumbing issues. I went to Yelp and had narrowed down three companies to try. What sold me on CSR Plumbing was the owner's responses to the few negative reviews. He was always polite and always professional. And I can't even tell you how happy and relieved I was to see my first service provider, Hector, arrive in a clearly marked truck and uniform. I still needed that toilet to be fixed. AHS told me I needed a completely new toilet. Hector told me I didn't need a new toilet at all. He said I could fix it myself. Wrote a list of things I needed to buy (also had to fix my kitchen sink) and explained how to fix it and told me to call him if I ran into any problems. Brought the items. Don't think the toilet items cost more that $26.

A few days later I called CSR for my kitchen sink. Hector came again. Fixed my sink and checked my work on the toilet. I didn't install something properly. Hector corrected my mistake free of charge. I couldn't have been happier with the service I was provided each time Hector came to fix something. A couple of days ago I called CSR again for a leaking shower. This time Mike showed up. When I called the shower was only leaking when the shower was turned on and it was just a slow drip. Mike changed out the whole shower unit and just before finishing water began pouring from my ceiling. Apparently, a pipe broke during the instillation of the new unit. Mike fixed the pipe also free of charge.

No one likes having plumbing issues and, as a female, it's sucks even more because any time you have to take the car into the mechanic or called to have something fixed in the house there always that feeling you're going to be taken advantage of because the majority of us don't know anything about fixing things. Even though I had to go through a lot of bad experience before finding CSR, it's a load off my shoulders to know if/when I had a plumbing issue there is a trustworthy company I can reach out for help.

K L.

10/27/2016

When the shower drained slowly I knew that there might be trouble. When the toilet almost overflowed, I knew it might be a clog. No luck with my plunging attempts.

I looked on Yelp and found CSR and was able to get an appointment the following afternoon. CSR called the morning of the appointment notifying me that they could come earlier than scheduled. GREAT!

Ray and Hector arrived at 1030am and within one hour they had pulled a huge root that was clogging my line.

Thanks Ray and Hector! You guys rock and CSR is who I'll be calling for all of my plumbing issues!

Michael A.

10/12/2018 12:00:00 SA

Very professional, understanding and amiable. This company put my anxiety at ease. Showed up right away, too. I now have them on my speed dial!

Tony H.

03/04/2013 12:00:00 SA

I got an older house that typically get roots in the main line of my house requiring me to get a plumber out once a year. Out of the many different plumbers that I have dealt with Ray has offered the best customer service out of them all. He goes above and beyond each time he is out and explain issues and tips for prevention of future issues.

Bill W.

03/02/2018 12:00:00 SA

A most pleasant plumbing experience in all respects. On time, really nice guys, fixed problem efficiently, cleaned up, and a fair price.

Venessa V.

7/20/2016

I wrote my first review back in 2012 and I was true to my word... I have never used another plumbing service. It's hard to find a company these days with great customer service in addition to upfront quotes and great work!

Ray and Alan have come out for a few plumbing jobs (my house is old) and most recently our water heater went out. I think this is the 2nd water heater they have replaced. I had out of town guests and was stressed they may not be able to squeeze us in.

We were able to get an appt the next business day which was awesome! I am sure ny guests appreciated the nice hot shower too!

As always these guys are professional, priced right and always get the job done the first time. I still recommend them to all my friends and family!

I also love that this is a family business and I get the same two guys every time I call them. Happy to support a local great run business! Hopefully I don't need you guys again soon! :)

Dan A.

02/04/2018 12:00:00 SA

We had a short but positive experience with CSR plumbing. Ray Pham demonstrated honesty and expertise when dealing with us. CSR didn't charge us to give us an estimate (which was a plus). We strongly recommend CSR plumbing.

Mehrnaz J.

10/20/2017

We had clogged drain at our home and Alan and Hector from CSR identified the problem in a couple minutes upon arrival.. the work was done quickly and they paid attention to every detail .. we will definitely use CSR again and request Alan and Hector .

Fei R.

04/08/2016 12:00:00 SA

They are great plumbers and nice people .I got 3 guys to fix 46 years old pipe leaking and they charge it accrding job not time .The job had been well done soon . I had a tough job under tub and had tried 3 companys and CSR is the third one . CSR finished the job neatly . It is better than the others 2 companies and even cheaper . I wish it was the first company which I called then I would save money and 3 months ! THANK YOU RAY AND THE 2 GUYS !
FEI RUI

Caroline K.

6/30/2023

Vincent was super helpful, friendly, and thorough. We would definitely recommend and work with him again!

Easty K.

2/28/2016

CSR was highly professional and quick to address my kitchen drain issue. Ray provided clear and precise details of what he intended to do and the associated costs with the procedures. I appreciated his responsiveness and cordial attitude throughout the diagnosis and repair. I highly recommend CSR when it comes to getting your plumbing gremlins resolved. Ray also provided expert advice on my water heater and made a point to go over an ad hoc maintenance plan that I could do myself given the age of my water heater. You cannot go wrong with these guys.

Michael C.

4/16/2020

Our water heater failed early in the morning on a Saturday. CSR plumbing had excellent prices and had the water heater replaced by 3pm. Excellent service!

Bailey M.

9/17/2013

Finding a reliable and knowledgeable plumber can be nerve-racking. My house was re-plumbed a few years ago when I bought it, but turns out the person who did it made some mistakes so I already had a busted drain pipe. CSR was highly recommended to me by a co-worker and now I know why. When I called Ray on Monday he was already booked for the day, but he was able to fit me in the next day. He called me Monday night to confirm and give me a time window, he also kept in touch on Tuesday as he could narrow down the time so I didn't have to take any unnecessary time off of work. Just his respect for my time won me over.

When Ray and Alan arrived they immediately diagnosed the problem, suspected the cause, already had the necessary replacement parts in their truck, and got to work. Alan lost rock, paper, scissors so he had to crawl under my house. Alan confirmed their suspicions that the wrong piece of plumbing was used. Ray explained to me how it worked and why it mattered. As Alan worked under the house Ray offered to look at anything else I might have. Alan checked for other leaks while he was under the house. They were both very friendly and attentive.They both patiently answered my questions on a variety of topics including tankless and solar water heaters. They shared their opinions, relayed their experiences, and offered suggestions. I highly recommend this family-owned company for their vast knowledge, eye for detail, and great customer service.

Casey F.

6/13/2020

Vincent from CSR Plumbing came out to do a main line scope analysis on a house I was potentially going to buy. As the house was old, he went up on the roof and did a full video report with verbal explanation through the vent, explaining everything as he moved the scope from the City's main sewer to the top of the vent. Image was very clear, a lot of light to see the surface of the pipe. After the scope was done and after some conversation, he went up on the roof for a second time to do a locator inspection so I can understand where the house's main sewer line was running, so I can be aware for the future in case I want to do landscaping (which I probably will very soon). Great service, very knowledgeable, and professional. They are very well equipped as well. He was also flexible with his time and had pleasant conversation while we waited for the seller's agent to come. They will get my call if I have any issues with the plumbing for my future house!

Chad S.

03/03/2022 12:00:00 SA

We had a slab leak at our house and I called 4 companies to come out and give us a bid. CSR was the most reasonable and knowledgeable on how to fix the issue. After I accepted their bid, they came out quickly and after further investigation, they were able to figure out a more cost-effective solution that wouldn't require tearing up the slab and our entire kitchen. It only took them half a day to reroute the leaking line with minimal drywall repair. I couldn't be more pleased with the outcome and will keep these guys on speed dial for any future plumbing issues.

Amy H.

06/01/2013 12:00:00 SA

I would recommend CSR plumbing to all my friends and family members. Ray and Alan are clean, neat, courteous and professional workers. They have been servicing our family over 10 years. Very honest with reasonable prices. Thank you for your service throughout the years. The Mesa family.

Walter T.

5/17/2018

I would give them 10 stars if I could. Fast response, fast appointment, very fair pricing. Huyen called me back very quickly. Mike was at my home twice in the last week to help us repair issues before we put the house on the market. I was so impressed, I am asking them to do the repairs on our new house. Thanks so much CSR.

John M.

3/31/2014

I recently had a reroute done and needless to say I was a bit apprehensive about the process and what to expect. But Huyen and his team did a fantastic job and pulled it all together with an excellent outcome. I can't say enough about the pride they take in their work and the conscientiousness to protect floors and home throughout the process. CSR is a top notch company and I would not hesitate to use again or recommend to family or friends.

Jasmine F.

5/23/2018

Update time. In our three years living in our first home, CSR has by far been the best contractor we've worked with--and we've worked with tons. Every single one of their staff has been friendly, helpful, not pushy, honest, and goes above and beyond. Today Mike helped with a gas install but then came to the rescue with a pressure problem we were having. He was a real over and above rockstar, and honestly they always have been, we've had excellent service from Alan several times and Huyen as well, for services ranging from troubleshooting small bathroom issues through to total pipe replacement in our front yard (digging giant holes in the rain and everything). I am always impressed by their professionalism and customer service--what a special rarity when working with contractors. I can't recommend them enough.

Jen K.

4/19/2019

After seeing such great reviews on Yelp, I contacted CSR to help with a minor plumbing issue. I received a response via Yelp within the hour and was able to schedule a non-emergency appointment with ease. On the day of the appointment they called to let me know they were on the way and arrived at the scheduled time. They were extremely professional and courteous, and explained what they were doing, what they thought the issue was, and what they would do to fix it at every step. CSR was able to repair the issues in under an hour and went out of their way to make sure I was satisfied and had all my questions answered. Can't say enough about both their skill and especially their customer service!

Khoi P.

05/02/2017 12:00:00 SA

Responsive, and high quality workmanship! These guys are awesome! I bought a old house in Lake San Marcos and wanted to upgrade my bathroom and kitchen. I called a few contractors to bid on the plumbing, CSR stood out as they were the very responsive to my questions and honest with what I needed instead of up-selling me on their services. I ended doing a re-pipe for the entire home, and wow what an awesome job they did. Not only were they the cheapest, Ray, Alan and his team came out and completed entire the job in 1 day for my 2400 sqft house. Wow!! They also found some issues that needed attention and showed me how to repair them as it definitely save me some cash. I was so happy with their work I decided to have them back to install a water filtration for the entire house, Ray had an idea for me purchase a water barrel for the waste water extracted from the filtration as I will be using that for my plants. Who would of thought of that that? Extremely happy with the team! Highly referred!

Jamie C.

08/08/2022 12:00:00 SA

CSR is easy to schedule with and very responsive. My non-emergency issue was addressed within one week.
Great experience with Vincent.
He quickly addressed my need and since he was not able to complete the repair that day (I needed to order a specific part from the bath manufacturer), he will be coming back to complete the repair. But didn't double charge me to come back out, which is much appreciated!
I recommend CSR Plumbing.

Christine N.

03/06/2015 12:00:00 SA

Plumbing issues are usually sucha nightmare but I was so relieved when Mike showed up and swiftly addressed the issue. Mike was informative, competent and very skilled. It was definitely the best experience I've had! He has even pointed out potential issues I may experience from the pipe which had some early corrosion and provided up front estimate in less than 2minutes just by looking at his iPad! Definitely recommend these guys for any plumbing needs!

Jim J.

11/01/2016 12:00:00 SA

Great response. Professional bid and reasonable pricing on a complicated job. Excellent execution and clean up. Five stars +.

Pete G.

6/13/2018

Ok here it is, we scheduled a home inspection with a home inspection company and CSR plumbing looking at the plumbing. Let me say Ray showed up for the inspection and he was the most professional and honest plumber I have ever used. if YOU call CSR you will be treated fairly and honestly. Ray had an assistant plumber with him but I can recall his name but he was just as courteous and professional as Jay. For all your Plumbing service, call them first!!!

David J.

10/04/2021 12:00:00 SA

Ah, such a relief! The plumbing under my kitchen sinks went haywire and Mike came out, explained the problem and got it fixed in less than half an hour. Mike was super-friendly too. It turns out the original installation under the sink was weird (my phrase) and not done well. Mike got it done the right way. Now I can wash dishes... but I don't know if that's a good thing or a bad thing! Anyway, if I ever have plumbing problems again I'm giving CSR a call, and if I can get Mike out here, even better.

Hollis A.

2/23/2023

Huyen runs a fantastic family business. He was recommended by a close friend after we found out we had a slab leak. The plumber that our home warranty sent was rude and we got nothing but bad vibes from them. Yelp reviews confirmed that business to be the worst possible option to fix our issue.

We got two other quotes to reroute our hot water to cover our bases and Huyen's was the best. That and our friend's recommendation was why we decided to go with CSR. We were not disappointed! Our hot water reroute was done in one day with minimal drywall cutting.

Big thanks to Ray and Julio for being very professional, knowledgeable, and honest!

Noneofyourbiz B.

6/14/2017

Huyen is a standup guy.

Two examples:

1) The bid for the major job was exactly what I was charged. No extras thrown in right before the bill pay.

2) By accident I made the check out for 150 more than the charge. They cut me a refund check and sent in the mail.

That is what integrity looks like to me.

Also, I used another company for the sewer scoping (Xtreme Drainworks) before I bought my house because they were a bit cheaper and had similarly great yelp reviews. I was really sorry I did that because that other company missed cracks in the pipe and told me the line was in good condition for its age. Fast forward 2 months after sale and the same video revealed to more careful eyes cracks in the sewer pipe. These cracks meant replacing the old cast iron, which Huyen did in a timely and cost efficient manner.

Thank you Huyen & Mike.

Margaret C.

8/15/2020

The entire evolution from dealing with one of the owners to a job well done by Allen, Vincent, Julio and Rene! They were all super friendly and worked hard to get the job done in one day! We repiped our cast iron to ABS pipes. Well done!

John M.

12/15/2013

Did a great job on replacing my shower valve and faucet. Price seemed a little high, but their service was good. They were fast and so far no problems with the shower. Great job.

Jerry J.

06/03/2013 12:00:00 SA

Its like Utopia of customer service. I expected the bland service that I always get from service providers like cox cable, termite inspectors, and especially deliverly guys. I thought it would be worse from plumbers. But NOT CSR plumbing! Its customer service on steroids! Heres why I say this:

I needed a dedicated valve for a water line to my new fridge. I went to look on yelp and saw the reviews on them. I didn't see ONE single negative comment about them. So I called CSR. Ray and Allen greeted me with a smile and handshake. I asked them if they can remove their shoes. They immediately put on booties. There are some idiots that put on booties outside the house then they go in. Ray and Allen knew the purpose of how they suppose to work. When they had to step out of the house, they remove them. Vice versa when the come in. After the job, they cleaned up after themselves leaving no trace of debri. They didn't seem to have a problem of me watching them. Even asking questions while they worked and Ray seemed more than happy to answer. Ray referred me to some good connections like electrians and other techs.

Two days later they went in for another job and the experience the same. The work CSR does are not sloopy and looks very professional. I would prefer CSR to anyone.

M D.

06/04/2017 12:00:00 SA

I had a problem with my water at my salon. I needed to fix it quickly. I called and Mike came next day. He was honest about the problem and explained to me the options I had. I was very comfortable and I'll call him again when I need service! Thank you !!

Ester C.

9/26/2019

Called to make an appointment to have my garbage disposal replaced and they were able to send someone out the same day. Mike was friendly, professional, honest, and worked clean. He even helped me diagnose a problem I was having with my shower. Highly recommend!

Tiffany P.

9/23/2019

I have a regular independent plumber who's worked on my condominium for several years. When we sprung a leak into the garage from a tub drain, though, because of the odd back to back tub construction of our bathrooms he told me we'd have to cut through or replace one of the tubs to fix the leak. Since it would be thousands of dollars in repairs, I called CSR Plumbing for a second opinion. They hold the plumbing contract with my HOA and were able to schedule someone to stop by in a couple days when they'd already be on site in the complex.

Long story short, Alan and Vincent made my day! I was expecting them between 8-9am, and at 8am they called to give me a heads up that they would be arriving soon. When they saw the issue, they confirmed that if things got complicated, the tub might have to come out, but if the old fixture came out smoothly they might be able to simply replace it. We got lucky, and Alan had the old broken one out and new one in place in no time! He ran the water for several minutes and checked downstairs to confirm the leak was gone. They were a professional, friendly, knowledgeable, and effective team. I'll be happy to call CSR again in the future.

John D.

04/09/2015 12:00:00 SA

UPDATE: I'm changing my rating and updating my review. Around 4pm I was contacted by Ray who was very apologetic and professional. He said there was some glitch in their system and my appointment was mysteriously the only one that got dropped off the schedule. He wanted to make things right and offered to come by after his current job and fix the problem. He agreed with my assessment of the problem and after a quick trip out to his truck returned with the part and had problem fixed in 30 minutes. Correcting the miscommunication/scheduling problem seemed very important to him and he was extremely apologetic and he did an excellent job redeeming the mistake. Based on Ray's apology and professionalism, we will call CSR for any future plumbing needs.

Original review:
Don't waste your time like I did calling these losers. I created a yelp account just because this place wasted MY time and I'm pissed. Its surprising to see so many good reviews and no bad ones for CSR, that's why I picked them.... MISTAKE. My landlady called to make the appointment, which was supposed to be TODAY between 10-12. During the call the guy asked for my contact info also and I made sure he had the correct address and verified the time. Anyway, nobody showed up or called and we sat around like fools waiting for them. I tried calling, but voicemail box was full and no way to get thru.

Annie C.

06/01/2016 12:00:00 SA

Had a stab leak under the tile, and had CSR came to check it out for a quote and then get a reroute done.
Great service, customer service, fast, professional and neat.
I really like how they taught me to turned off the hot water when they came to give me a quote, While other plumber who came to check didn't really care if We had our hot water kept running for a long time. They also make sure everything is working well before they leave.
Price is also compatible. Would def recommend CSR.

Erin J.

5/21/2020

We have had CSR come to our home 5 times since 2016 for various issues including 2 slab leaks, problems with leaky sinks, and other miscellaneous issues. The technicians (Ray, Mike, Alan, Vince, Julio and Hec) have all been fabulous. They are always considerate of our home and time. They are meticulous on cleaning up when the job is complete. I have not called another plumber since 2016 and have nothing but positive things to say about CSR!

Patricia L.

8/16/2021

Very pleased. My inquiry was answered very promptly and an appointment was set for just a few days later. I had a few questions before the appointment and the response was very prompt as well. The day of the appointment our technician, Mike, called to see if he could come early. That was a big plus. I was especially pleased to see that he wore shoe covers! Mike was very nice and tidy. The job was completed quickly and satisfactorily and at a reasonable price. We will be contacting them for our next project .

Tuyen T.

09/09/2017 12:00:00 SA

So first off, I'm super late on this review. This review is going to be super long!! The first time I heard about CSR was about 10years or so ago. My mom/aunts owned a Thai restaurant. Our women's bathroom just leaked and the bathroom started to flood. I can't remember what company my mom called but they came and gave an expensive estimation (over a $1,000)because they said something was blocking the pipe and they would need to dig into the ground and open the pipes up. my mom calls the landlord, Mr. Mui, and he's suspicious of this estimate. And says he's going to call another company, Chu Sau Rooter (CSR) plumbing.

They come and fix our plumbing problem. Mr. Mui is out there supervising. Ray snakes the drain and finds that women had been flushing tampons and paper towels, with our old pipes that was definitely no good. But the thing that really upset us and made us appreciate CSRs integrity is that Ray also found freaking towels left behind by the first company. The company that quoted us $1,000 plus because they said they needed to dig into the ground and and cut open the pipes to find the cause of our leak. Ray advised us to put up signs informing our customers not to flush anything like wipes, tampons, or paper towels. But every so often we'd still have to call CSR for a leak in the ladies bathroom and it would always be that ladies continued to flush tampons, wipes, paper towels. We only stopped using CSR at the restaurant because my uncle retired from his job up north and became our handyman/plumber.

So about a year or year and a half ago I was at work and my dads tub wouldn't drain. His own snake was unsuccessful. My oldest brother is home and calls a fairly popular company (we know Howe). He was unable to unclog it from the bathroom or our roof. They charged us $120 for coming out and then quote us the job to be $1,200-$2,200/day for 3days to replace/fix/unclog our pipes. My initial thought was holy fucking hell! (It had been almost six years since the restaurant last called CSR so they didn't pop in my head.. my big dumb brain will never forget again!) but my brother talked to my aunt and she recommended another company. I come home from work the next day and see Ray. I mentally slap myself for not thinking about Chu Sau Rooter! He saved us a bunch of money because he was able to unclog our pipes.

Now to the most recent interactions we had with CSR plumbing and Ray. On Sunday, July 9th I took a shower in the morning and stepped on to a puddle of water. I wasn't sure how long this had been happening because I just got home from vacation the day before and took a shower with no puddle. My brother said it happened July 8th when his gf took a shower at night. And water had come up from the toilet. Unfortunately the office was closed but I left a message. They were booked on Monday but I was able to make an appointment for Tuesday july 11th. In the mean time we used my dads bathroom. I hadn't used that bathroom in almost 5 years to shower. And apparently water comes out of the wall where you push to have the water come out for a shower. We will get back to this later.

Ray arrives and I tell him the situation. He removed the toilet to snake out the drain. He shows me it's all the flushable wipes that I've been using for years and years. We never had a problem before but Ray reminded me of the issues with the restaurant. Ray successfully unclog the drain and reseals our toilet for us. My dad wants me to ask ray about a quote for fixing/replacing his shower head/faucet because water leaked in a straight line on your legs. And my dad, oldest brother, and sister use his bathroom but never mentioned this weird jet stream of water to me. I only knew about when I had to use that bathroom for 2 days to shower.

We book an appointment with Ray for that Friday. My dad bought a shower head and faucet combo and wanted me to ask ray he was able to use it. Ray said the shower/faucet combo he has doesn't require him to cut our fiberglass but if ours was similar he would use it. Unfortunately it wasn't like rays but my dad returned it with no problem. Friday comes and Ray and his other technician Jay arrive. They are fast and efficient and get the job done in and hour and 10 mins. Ray is always honest and upfront with any issues we have. My dad has always been inquisitive. He likes to learn and know how things work. And the last two times he would not leave Ray alone with all his questions! (Even when I tell him to just let Ray do the work and he can ask questions after lol). But Ray is always great with answering any questions he has. I will never forget about CSR plumbing again! Id recommend to anyone who wants an honest and affordable plumber who is NOT going to rip you off.

Thanks again to Ray, Jay and CSR plumbing and all the great work you guys do!

Tommy N.

08/10/2019 12:00:00 SA

We haad a water leak in our front lawn and called several companies out to quote us the work. Most places were very competitively priced but we went with CSR due to their reputation and excellent customer service.

We opted to fix the main line which required us using another company to locate the leak. Once the leak was marked, CSR was out as soon as possible to fix the leak. They worked quickly, keeping us aware of their progress along the way and explaining what most likely caused the leak. Their service was impeccable and we are very happy with the work they did.

Tim P.

5/19/2017

We have used CSR many times and always come away pleased with the excellent service they provide. Both high quality and reliable, friendly service from the technicians. Alan did our most recent job, a dishwasher installation, and could not have been nicer and more professional. Highly recommend using this company for any plumbing needs -- you won't be disappointed!

Anh D.

7/13/2017

Called CSR to assess our water pressure and some plumbing issues. It was easy to get an appointment. They were professional and seemed very competent at what they do. Ray gave us suitable recommendations and quickly resolved our issues. As a homeowner, it's very hard to find genuine and honest companies and they are definitely one of them. The service was great and I highly recommend them!

Alice P.

4/13/2018

These guys were great! I called 4 top rated plumbers on yelp, and they were the only company that would come out and give a free estimate, and the only company that would give me a ballpark estimate of what the repairs would cost over the phone. I was able to make an appointment at a convenient time for me. They showed up on time and were very polite. They did a really good job fixing the broken pipe in the shower. I would call these guys again!

Robin L.

3/14/2014

Completely stopped up kitchen sink. Hating to hire without a referral I asked neighbors but no one had any good experiences with plumbers so of course I turned to yelp. How could I NOT call CSR Plumbing, they have nothing but 5 star reviews!! Well they deserve ALL OF THEM!!! I am so impressed. Called on Wed, they are very busy so they couldn't come till Fri afternoon, it wasn't an emergency, I could wait. Ray called Fri morn and asked if they could come earlier than the scheduled appointment which was great, and they not only showed up on time they gave me a call to let me know they were on their way. Ray and Alan were polite, friendly, efficient..and everything else you would want from anyone who comes to do work in your home.The outside drain plug was frozen shut so they were able to clear the drain thru the roof vent so there was no mess in the house. Also Ray gave me tips on how to avoid clogging the sink again. I also appreciate that they charge by the job and not by the hour. Really, if you need a plumber CSR should be the only call you make!

Diego M.

06/04/2013 12:00:00 SA

Had a water leak and wasn't sure where. Called CSR and they quickly found a suitable appointment time, dispatched Ray and Alan, to help me. They made the necessary holes, found the leak, and repaired the pipe. All done in a couple of hours. The price was reasonable. For the first time my experience with a plumber wasn't one of shock and disbelief when they quoted me the price! Good job guys!

Janice B.

05/07/2018 12:00:00 SA

We've used other plumbers in the past 17 years that we've been in our house, but are so glad we gave CSR a call for this most recent plumbing trouble. Alan and Hector were prompt, professional, friendly and very helpful! We will definitely call them for any issues in the future, and recommend them to our friends!

S M.

5/16/2018

This is a great company! Mike came out and changed the cartridge in our shower and installed a new water pressure regulator. Mike was on time, knew what he was doing and was quick. I had received a quote from a big name plumber for more than double what this cost me with CSR. When I called back to have the water pressure adjusted a week or so later, Mike came out and did that in about 15 minutes for no charge. Do yourself a favor and call these guys if you have plumbing issues. They are reasonable, to the point and know what they are doing!

Khoi N.

06/03/2022 12:00:00 SA

Not sure why i havent left a review before as i always Use CSR for all my plumbing needs. I have a rental condo and the water heater needed replacing. After calling CSR, Huyen was able to get someone on site in 20 mins. The water heater was replaced about 3 hours later. Needless to say my renters were very impressed.

I have also used them for my residence. From clearing clogged kitchen sinks to replacing seals on toilets, they do it all.

Friendly, honest pricing and great customer service. I will continue to use them and without a doubt refer them to all family and friends.

Angela C.

8/16/2023

Had a clogged drain. Technician arrived as quoted. Vincent worked diligently to get it cleared. Service was very friendly and informative. Good quality company and very fair with the customer!

Ethel r.

7/23/2019

Ray and Jay came out to my house last week to run a camera through our pipes. They were great!! They explained the process every step of the way in a way that was easy for me to understand. The price for the camera service was much cheaper than another quote I received. I would definitely call them again next time I need a plumber. Thanks guys!!!

dawn c.

11/11/2019 12:00:00 SA

I called Csr to fix my leak in shower ...they came that day! Took me under hour 250 bucks later ...everything was fixed ! Very pleased with them and we will utilize them again in our new house. Alan and Vince were technitians who came they were extremely polite and explained everything In detail . Those two are reason we have made CSR our new family Plummer .

Ms C.

12/05/2019 12:00:00 SA

Knowledgeable, professional and honest. Ray was great investigating and explaining the drainage issues in my mother-in-law's house. It's been a long time since I've been impressed with a plumbing company, but it happened today!

Mary G.

8/23/2012

I started using Ray from CSR over 5 years ago on a recommendation. As a property manager I'm on a strict budget and beside cost, the most important thing I look for is good work, reliability, availability and trust. Ray's prices are very fair; I need to get quotes for bigger jobs and he always beats out competitor prices. For the most part, Ray is available same day or next day, he guarantees his work and is an overall good guy. I use him as well for my home repair and he even explains repairs to my husband, who likes to do little jobs around the house, so he can do it himself for future. I recommend him to friends and I recommend him highly. Mary , Apartment Manager.

Glen K.

10/05/2012 12:00:00 SA

Ray and Alan are awesome! I had a clogged drain in my condo. I tried to snake it myself two weeks ago, but was unsuccessful, so I've been ignoring it the last week. I decided to call CSR and have it fixed by a professional this morning. Ray called a half hour before to verify the address (as he said he would). They showed up on time, which is great when you waiting for any kind of service.

It's difficult living in a condo because you're not sure where your plumbing stops and the association plumbing starts. When Ray and Alan started working they re-installed the trap I had removed to see how bad the clog was. They ran the water and come to find out it was gone (made me feel pretty stupid). They said it was probably in the main line below me and someone else had it fixed this week. Since they said they hadn't done anything but reinstall the trap they refused to take any money. I thought I should pay them at least for the house call, but they said NO!

They were both very professional and highly recommended! I will definitely call them again if I have any real plumbing problems.

Emart M.

8/20/2019

I am so disappointed with this company. I needed my shower unclogged. The water was slowly draining. Two guys came and snaked my drain over and over. The first few times they pulled a few roots but after continuously snaking the drain they kept pulling more and more roots. Then, I heard one of the guys say we made it worse. Now the water does not drain at all. I

I was not charged for the service, so there is no invoice. The guy said since they were not able to fix the problem, they will not charge me.

Kun Q.

12/18/2015

Had a slow drain at one shower. The technician Alan came and helped me. Alan is very knowledgeable and explained his diagnosis carefully. He fixed the issue in 30 mins. Very good service.

Snezana N.

01/09/2023 12:00:00 SA

Very happy customers! Excellent company. We had these guys replace the irrigation sump pump in our backyard. The appointment was easy to make, I received a call back quickly, even got some advice on what kind of pump to purchase. Alan, the technician, arrived on time and got the job done quickly and professionally. He was very nice, and answered all my questions about the installation enthusiastically. The price was fair, quality of the work was great. We will use CSR again. Highly recommended!

Eva G.

09/06/2017 12:00:00 SA

Just got off the phone with Whyen. Amazingly fast - 30 minutes from when I called. I live in an HOA condo complex, and these guys were able to find two leaks and said of just one that the maintenance guy found. Go with people who know their stuff!!! I had Alan and Hector help me out - fast, efficient, polite, clean, and communicate every step of the way. Thank you CSR plumbing for everything! If I have any problems in the future, I will definitely be calling you!

Vanessa C.

11/02/2022 12:00:00 SA

Specially thanks to Mike! He was able to come early, examined the problem, was straightforward and quickly fixed our kitchen sink leak. Price was reasonable for the service, work guarantee, and professionalism. Truly appreciate his service and will rely on CRS for any/all plumbing needs. Highly recommend!

Rebecca M.

7/23/2021

Had a wonderfully easy experience with CSR. They were super polite, prompt and fast! And for the quality of the work (which is great) they are very reasonably priced. We needed a water regulator installed on our house and Julio not only did an amazing job putting it on, but he went a step further to explain what it does, why is important, and how to use it if we ever wanted to adjust the pressure.

They are understandably booked up because of how good they are, so probably not the most ideal company to contact if your situation is a dire emergency. But I will still try them first every time I have a plumbing need. Highly recommend!!

Jason V.

2/14/2023

We were purchasing a home that and needed a sewer scope inspection to be done so Huyen and CSR were referred to us by our Realtor, who has worked with him for over 10+ years.

Boy, was I thankful that our Realtor referred us over to Huyen, as he is one of the most knowledgeable and honest Plumbers that I've ever met. Huyen took the time to scope our system while explaining the condition of the lines and he was so thorough and helpful in answering our questions that you can really tell that he loves what he does

In addition, Huyen provided us with multiple detailed videos to help put our minds at ease and even went out a second time the next day in order to inspect the plumbing in the crawlspace which was brought up to us after the inspection, as he knew that we had a short contingency period and wanted to make sure that we were taken care of.

I can honestly say that Huyen is the most genuine and honest Plumber that I've ever met and he doesn't try to upsell you at all. He treats all clients like family and really goes above and beyond, so if I could give him 10 stars, I would!!! He was an advocate in our corner and his expertise is unmatched!!! THANKS, HUYEN!!!

Amanda D.

7/19/2013

well, no one likes to have plumbing problems, but if you do, give these guys a call, you absolutely won't regret it!!

our plumbing problem ended up being a pretty sizable job. 90% of our plumbing was replaced along with pipe lining that was done all the way out to the city line. and i could have not asked for a better group to do it.

csr was extremely thorough, accommodating, and trust worthy. huyen took his time explaining the problems to both me and my husband (via phone conference [navy]).

i had actually received quotes from a few different places but csr was the only one who WANTED to do the job ... please reference above where i said 90% of my pipes were replaced. it was a big job!

and talk about hard working!! they have got to be one of the most diligent group of workers i have ever met. all of our facilities were usable the SAME DAY they started working.

i can 100% honestly recommend them (and will) to all my friends and family since they took such good care of mine.

thank you guys so much, again!!

oh, and price wise - seriously does not get any better than them.

Dawn T.

10/21/2017

We had a major remodel 15 years ago, and one of the most beloved upgrades for my husband was a Toto Washlet. This a bidet unit which replaces the toilet seat and washes the underparts after one has finished. I never really enjoyed it - unpredictable squirts of water in delicate places are just not my thing. However, my hubby is a very clean creature, and his heart was very perturbed when our old Washlet started leaking, to such an extent that it couldn't be used.

We called several places, including CSR Plumbing for advice. The first thing that struck me with CSR is that when you call, you get to talk with the owner.

I like that.

Not a receptionist or call-center who has no idea, but an expert plumber. He was familiar with the fixture and assured us that they could give an opinion on what to do.

He arranged for Mike to come out within a day or so to assess the problem. The first thing which impressed me was that Mike wore booties to protect our hardwood floor from his work shoes.

In the end, Mike could not fix the unit, but he was able to stop the leak. The first visit was $115.

Apparently Toto could not repair the unit either. CSR advised us to buy a replacement ourselves, as it would be cheaper for us, but then they could install it. We did that, and saved about 30% on the retail price for the part.

When the plumber came back to fit it, it probably took around one hour, because there was some confusion about whether some of the parts were correct (they were). The second bill was $150. So about $265 to replace a fancy toilet seat with some plumbing into the seat. Plus $360 for the seat. Total $625. I get it. Most people don't need it. My husband loves it. For him, it is worth it.

Picasso was once reported to say, Canvas and Paint, $20. Knowing how, $5 million.

I am not accusing CSR of amping their prices, but you have to pay for people who know how, and CSR knows how to fix things properly. You need people who know how to fix things properly. Especially when you have fancy toilet seats. :D

Michael S.

11/23/2016

They replaced the bathtub faucet on my upstairs bathroom and did an excellent job at a reasonable price. I would use them again.

Lance T.

12/04/2020 12:00:00 SA

I had originally left a negative review on Yelp since I wasn't able to get through to them when I tried to call in and ask a question and schedule something. However, they have definitely redeemed themselves and I am very VERY well pleased.

To their defense, I never left a voicemail, which I should have done from the beginning. I merely called and hung up if they didn't pick up.
Huyen had reached out to me on Black Friday, even though they were off. I appreciated that. He then proceeded in answering my questions via text and emails, too, even during non-business hours.

I had gotten 5-7 quotes by this point, and Huyen was the most competitive, so I went with him, even though his availability was the most limiting. It sucked having to wait since I had toilet issues, but the wait was worth it.

Huyen and Mike (who looks like Bill Murray) came to my house to replace four toilets along with the supply lines and angle stops. They supplied me with all of their products. I trusted that the prices he was charging me for the products were competitive and better than maybe some things you could get at Home Depot/Lowe's (I had originally purchased toilets at Home Depot since they were on sale and cheaper there, but due to logistical issues, I just returned them and bought the products from Huyen).

They took care of the task in about 3.5 hours. I keep an Asian household (no shoes inside), and they were really diligent about their shoe covers, despite how inconvenient it can be. It's also cool to see the owner (Huyen) come out and do the actual plumbing work as well.

I had asked about replacing the gas water heater with an electric one, but he advised me that it's cheaper to stick with the gas water heater. I mention this because it shows that he is an honest guy and a man of integrity.

I highly recommend them and plan on using him for future plumbing needs.

David F.

8/27/2016

Asked them to help with a house water supply leak outside my house. They were OK but not great. Due to some delays, including confusion over who was going to saw cut my patio slab, I had another plumber finish the job. The second plumber was much more eager to help me get my water turned back on as soon as possible.

Stephanie M.

05/03/2020 12:00:00 SA

I've used CSR twice now. Both times have been great. They are very professional and make sure to give quotes before doing the work. Work is done efficiently and they are super clean! CSR is my go to for plumbing and I highly recommend them.

Zeinab B.

9/21/2022

Professional and straight to the point and reliable.
Would absolutely recommend for any plumbing needs.

Cyndi F.

6/17/2020

Vince conducted the plumbing portion of our home inspection. He did a very thorough job, and took extra time to answer all of our questions and explain everything to us. I would absolutely use this company again for inspection and any needed repairs. Their follow up email was very professional and informative as well.

Alex G.

02/11/2021 12:00:00 SA

Great service. Transparent about their processes. We had a few issues and they were very accommodating throughout the ordeal.

Erin A.

03/01/2019 12:00:00 SA

Professional, helpful, courteous, and punctual! We had an issue with our plumbing and they were able to fix it within 30 minutes. We would absolutely recommend and use them again in the future.

Karen C.

5/23/2020

CSR was just what I was looking for. I had a leak in my crawlspace and needed it repaired right away. Ray came for a free estimate and was so thorough about all the details and discussed different options to help make it as affordable as possible. He also was very patient and helped me make an appointment asap even though I was still looking for quotes so that it would be available if I needed it.
Vincent came out and did the actual repair and scoped the line for me and he was great at communicating and was very quick and efficient.
Ray got back to me a few days later to discuss the results of the scope and make sure everything was alright. I really appreciate having a neighborhood plumbing company who is reliable and kind to help whenever it's needed. Thank you CSR!

Bill E.

8/25/2017

It is hard to know where to begin with the list of positive comments I could make.
Read the other 5 star reviews and you will have a good idea of my experience.
* A family business - Huyen and Ray, two brothers who own the company, are very personable
* Very professional
* Experienced and knowledgeable
* Courteous
* Timely, prompt service
* Fast and efficient
* Excellent products
* Free pre inspection with clear explanation of problem and solution
* Clean (careful preparation, covered floors, left job with things looking great)
* Double checked that everything was working perfectly before departing
* One year guarantee on labor
* In my case the cost was more than 30% less than three other quotes I received. After my experience, even if you could find a lower quote, do yourself a big favor and chose this company. You'll be much happier at the end of your experience.
ETC. - as has been reported in the other 5 star reviews.

Tai T.

5/21/2016

I would like to give a shot-out and thanks to Ray and Chu Sau Rooter for saving my family an expensive headache regarding a clogged shower drain. On Tuesday (5/17) I called Bill Howe Plumbing Inc. to inspect the problem. After an hour attempt of snaking the shower from both inside the bathroom and rooftop, the technician was unable to fix the problem. He stated that there might be a collapsed tube line for reasons why he couldn't get through. He estimated that it would cost me $151/hr + part cost over a two-day period to break some concrete and drywall to expose the pipe in order fix the problem. This would've cost anywhere between $1250 to $2250. Money that I do not have let alone - wanting to break down some concrete and drywall.

I told my aunt about the situation the next day and she recommended Chu Sau Rooter. Within an hour, Ray was at the house. It only took Ray 1/2 hour to clear up my clogged drain. His skills and expertise of utilizing a smaller head on the snake from the rooftop was the break through that saved the day and me a lot of money. So I would definitely recommend Chu Sau Rooter for anyone looking for a skilled plumber. Thanks again Ray!

Ricki N.

10/13/2019

I just had CSR plumbing come out to check out a stinky problem we are having in our house and I couldn't be happier with the service I've experienced thus far. I had initially reached out to CSR on yelp to inquire about their services. All I was able to tell them was that I smelled sewage in one of our two bathrooms. Someone got back to me right away and set up a time for them to come out. Vince and Alan showed up at the scheduled time and immediately got to work trying to figure out the problem I was having. These guys had to some serious investigation and problem solving to figure out what was going on but they were able to come up with a solution and at what seems like a very fair price. They were so patient in explaining to me what was going on with our funky plumbing and even drew pictures and took a video of the plumbing under the house. These guys are so thorough, professional, and kind. I highly recommend giving them a call for your plumbing needs.

Jordan L.

02/05/2020 12:00:00 SA

Great service - I had some work to be done repairing an old cast iron drain line at the house. CSR / Mark showed up on time with all the tools needed to get the job done & done right, no upselling or hidden fees just hard work done promptly & completed as scheduled. Friendly service & good at explain the work that needed to be done. I highly recommend these guys.

EH E.

12/10/2015 12:00:00 SA

I contacted CSR Plumbing to replace my water heater's anode rod. They responded quickly, were competitively priced, and owner Huyen was very friendly and professional over the phone.

Today the technician called a half hour out as requested, replaced the anode rod quickly, and cleaned up the area.

Very happy with CSR, will definitely be calling them in the future.

Kelly M.

3/26/2021

We did not utilize the appointment we made with CSR because another company came out a few days prior to the soonest CSR appointment. However, Huyen responded to my Yelp message immediately and called me the next day to discuss my situation. Thank you for your great customer service.

Fred C.

1/24/2020

Couldn't be happier with the service and expertise of CSR plumbing. The owner came out and assessed our kitchen sink situation. He was honest and did not try to upsell and thought we didn't really require a new sink. Just a new faucet and pipe connections. Mark subsequently came out and did an excellent job in installation. In addition, he took care of another plumbing issue which had not been correctly repaired by another plumber. We really liked working with this company and will use them again.

Jeanette D.

3/16/2013

Huyen is the by far the most professional, helpful and knowledgeable plumber I've ever encountered. You always hate having to call a plumber at all but we recently moved out of our condo and into a house and found unpleasant surprises at both: a leak at the condo and a non-stop running toilet at the other. I called my home warranty program whose plumber, was well, useless and aggravating so I set out to find my own plumber. I was referred to Huyen and CSR by a friend. Within an hour of calling Huyen he came over and fixed my leak, giving me some good advice in the process. I called him later about the problems at the new house and once again, he was very responsive and professional and solved my problem lickety split. Can't recommend Huyen and CSR enough if you find yourself in a plumbing pickle!

Keli I.

3/15/2022

I have used CSR plumbing a few times to replace Angle Stops and a kitchen faucet they are very reliable, affordable and super courteous. They are definitely my go to plumber

James P.

06/12/2020 12:00:00 SA

I wouldn't use this company. Drivers are very unsafe. I was driving through a neighborhood and saw a car speeding past on the road and of course as there were few cars on the road this person decided it was ok to do at least 50 on a 35. I say st least 50 because I had to go 45 to take the picture before the car still speed me. This is by a school and down the road from Kaiser hospital. Companies that pretend to be responsible but are not should be held responsible.

Robin L.

5/13/2022

My dad and I are super happy and pleased with the job Mike did replacing a corroded copper pipe. Mike is very nice, knowledgeable and skillful. He did the job carefully and was very neat and clean. I noticed how careful he was to clean the cabinet floor of any tiny bits of debris.
He was also able to do another small task my dad needed done. It was great he could take the time to do the extra task even though he was not scheduled to do it.
Thanks again CSR. and Mike! I have already given your # out to a friend in need of plumbing work.
Keep up the great quality service with such integrity!

Trim B.

01/08/2017 12:00:00 SA

Thank you Alan from CSR!!!
Our kitchen sink recently sprung a link and somehow it was coming out into our back patio. So I called several people to get recommendations and a good friend told me about CSR. Alan came out and was friendly and professional. After checking things out he patiently explained the issues, what needs to be done and approximately how much everything would be. He also gave me a couple of options to save a bit of money. He was not pushy and didn't make me feel stupid.
After discussing things over with my husband Alan came out again to do the work. He explained everything once more to my husband - who wasn't home during the initial visit then got to work. He was fast and when the job was done he cleaned up everything. The job wasn't cheap but we didn't feel like we were ripped off (big plus).
These guys are very easy to work with and I would definitely recommend them to all my family and friends!

Michael N.

9/14/2017

I am highly satisfied with their knowledge and customer service. Huyen came out and did his best to explore all options for the project I wanted. After the appointment, he said he would let me know if it would work or not in a few days. It only took him a few hours to call me back and let me know. What expedient service though the project would not be feasible. Bummer... thanks though CSR !

James S.

12/10/2014 12:00:00 SA

We had an error code displayed on our tankless water heater's screen. Huyen diagnosed the problem and ordered a replacement part. It was supposed to take quite a while to arrive, but it came sooner than expected. When Ray and Alan came to replace the faulty part, they were friendly and efficient. After a final system check, we had our hot water restored in under an hour. Thanks CSR for the quality service!

Ray H.

5/13/2018

Mike from CSR came out to install my whole house water filtration unit and I was so impressed with his courteous and professional manner. It looked like a really tough job where and how I wanted it installed. He never complained and and would explain what he was going to do next. He even went above and beyond to run the drain line where I wanted it. I highly recommend CSR and ask for Mike!

Angelo L.

08/07/2012 12:00:00 SA

We call CSR any and every time we need any workd done that has to do with plumbing. Ray is a great worker, gets the job done quickly and charges great rates. If you are in need of emergency service, they are great there too. Thanks Ray! Call him or his dad, if you need any work done on your house plumbing-wise! You will not be disappointed!

Kimberly V.

12/06/2019 12:00:00 SA

I called CSR to come out and give me a second opinion about a plumbing issue. Huyen came out to my home and gave me honest and useful feedback. He was willing to listen to my concerns and happy to offer a professional opinion. Although CSR's services may not be the best fit in regards to my project, I wholeheartedly recommend giving this company a call. They were prompt and reliable with scheduling and communication regarding the time they would arrive at my home was effective. Thanks Huyen!

Audrey G.

10/22/2021

Huyen responded very quickly to my call in the morning and was able to send his tech to my home the same day in the afternoon to check my garbage disposal (I switched it on not knowing a silverware fell in).

Vincent was very knowledgable and friendly. He checked and tested/ran my garbage disposal and confirmed that no repair or replacement was needed (turns out whatever got stuck most likely washed down). I feel bad Vincent had to come to our home but CSR didn't charge me at all.

This company is highly recommended as they provide great customer customer service with honest, upfront, and fair feedback!
Thank you, CSR!

Danielle H.

04/09/2022 12:00:00 SA

We have used this company a couple of times now and they never disappoint. Ray is always on time and is always transparent. I trust he has our best interest at heart and never trys to upsell us. Highly recommend!

Leslie H.

10/19/2012

Ray and Allen are the best! They are reliable, trustworthy, and reasonably priced. A toilet in my house was infested with roots and was clogging quite frequently. Ray and Allen for saw this issue even before starting any work. They were thorough and explained all that they were doing every step of the way. They told me of all the options I had and didn't pressure me in paying for anything.

I would definitely recommend them to anyone who is looking for an honest plumber at a great price!

Krill G.

05/12/2020 12:00:00 SA

After having a terrible experience with a big corporate plumbing company, we called Ray at CSR to help us double check their work and see if we really were looking at what we were quoted as a $25,000 solution to our toilet clog (we were told the only solution is all new pipes everywhere).

Ray showed up when he said he would (a small victory in and of itself) and started working right away. He narrated everything he was doing to assure I understood what he was talking about. He looked at the clean out, went under the house, and finally went on the roof and sent a camera down to see what the issue was. He fixed the clog in under an hour as a courtesy. I can't believe how efficient and informed he is, let alone that he came to the house, assessed and fixed the problem and called it part of the assessment/courtesy call. I hope we don't have any plumbing problems in the future, but we all know they are inevitable and I am relieved that we have finally found a plumber that we don't have to second guess. As anyone who has struggled with plumbing issues knows, they're stressful enough without having to worry if you can trust your technician. I feel SO lucky to have found Ray and CSR plumbing, if you're reading this, congratulations - your search for a great plumber is over! You will not regret using this company.

KC R.

9/20/2021

I hired CSR Plumbing last year to repair a cracked kitchen sink drain pipe and had such a great experience. Everything was so quick and efficient, I recently called them again to help diagnose and repair various plumbing issues. Alan and Vince were great to work with. Alan text me prior to my appointment time to confirm what time they would arrive. When they got there, I explained our issues with water/shower pressure and a potential leak in the yard. Alan and Vince took time to understand and diagnose the issues. They ended up replacing a shower cartridge, installing a new bathroom sink faucet, adjusting our water regulator, and repairing a leaking irrigation pipe. Alan and Vince were very knowledgeable and professional. They proactively wore masks and shoe coverings inside our house. I found CSR Plumbing's pricing to be reasonable and transparent. I would definitely choose this company again. Thank you, Alan and Vince!

Adam S.

05/05/2017 12:00:00 SA

Another amazing job by Alan and Hector! My rental apartment building has old cast iron pipes and I had a main line backup, causing slight flooding in the lower units... well these guys were over right away to take care of my emergency. They went above and beyond by returning the next day to make sure everything was clear. I can't say enough good things about the whole team at CSR! They are upfront about their prices (which are very reasonable) and will only charge you if they are able to solve your problem. They are my plumbers for life.

Mark S.

08/05/2022 12:00:00 SA

I have used CSR plumbing in the past and have been happy with their services. Today, Julio came out and unclogged my drains. He was very professional and competent. Unlike other companies that try to upsell you or make unneeded repairs, there was none of that. I was very happy with the service provided by Julio.

Shannon C.

05/02/2018 12:00:00 SA

Their plumbers are very experienced and they had a very good understanding of what needed to be done to solve the problem. They also did a great job of explaining it to me in a way that made sense. They completed the job in the original timeframe that they gave me.

Oren P.

12/09/2013 12:00:00 SA

Unable to clear a blocked toilet, I finally called CSR. Although busy, they were able to come the same day. They gave me a time frame and said they would call about half an hour before on their way. A few hours later, they called to say they finished the job before mine earlier than expected and asked if I would be there about 35 minutes before the time they first estimated. I said yes. They showed up in about 10 minutes.

Ray looked at the toilet and explained the most likely possibilities and costs to fix it. He then started with the simplest solutions and progressed to the more complex - not charging for any of the less costly attempts that did not work. After removing the toilet, he was able to finally extract a large root growing out of the top of the pipe. He replaced the old cracked wax ring under the toilet (that probably leaked just enough for the root to get in and grow), installed new bolts and covers, and then cleaned up.

He and his technician were very professional, efficient, considerate, and courteous. They put on shoes covers before entering the house and later floor mats when they had to bring in their equipment. There was no guessing about costs. They work per job not by time - and only charge for whatever finally fixes the problem. They also will check to make sure that nothing else might be wrong and guarantee their work (for at least 30 days). Normally, I would not really have much to say about a plumber and a blocked toilet, but CSR exceeded my expectations. I would call them again if I ever again have some plumbing problem that I cannot resolve on my own.

Jeff W.

1/14/2022

We hired CSR plumbing to replace shutoff valves throughout the house as the old units have started to fail. Alan and team did a great job replacing them and cleaned up properly. He also document the main shut off location for my future reference. We used CSR plumbing couple years ago too on replacing hot water heater and had positive experiences as well. Highly recommended!

Marie E.

4/21/2015

I highly recommend CSR!!! We have worked with them twice - once to fix a bathroom leak and another to install a drip pan for our washer. On both occasions, they were extremely professional, honest about their work, and detail orientated. They care about their customers as well as the service they provide...five stars!

H L.

11/21/2014

Truly a top notch business establishment. Technician was on time. Diagnosis was on point. He explained everything thoroughly, even drew a diagram to make it easy to understand. The solution made sense, and did not require any work to be done. Thank you so much!

Michael K.

01/04/2019 12:00:00 SA

I wanted to write this review because I received exceptional service yesterday from Hector and Alan. I had accidentally sheared off a connection to my toilet the other day and called CSR as we had used them in the past for other issues. They were friendly, polite, and thoroughly explained the plumbing issues along with the pricing. I did not feel that they were trying to overcharge in any way. The service was fast, thorough and I can't recommend them highly enough.

kam K.

07/02/2020 12:00:00 SA

Called CSR for a minor toilet clog/leak. Alan arrived 30 minutes before our appointment time and was able to fix the issue Iess than an 30mins. Super nice and cleaned up the area. Thanks Alan, and CSR

Dan G.

12/03/2017 12:00:00 SA

I've had CSR come out twice now to make some repairs on my older condo in UTC. The first time was about 2 years ago when I was in the process of remodeling a bathroom. CSR gave me a very reasonable price to replace the old plumbing behind an upstair shower and to install new fixtures. They did an outstanding job. They were timely, fast and efficient.

Recently, a water leak developed under my upstair bathtub. I called CSR and Mike came out. He quoted me $375 for the repairs and said it would take him about 3 hours. When he was done in about 2 hours, the final price was reduced to $325. Unbelievable, how much more honest can any person be?

If I have anymore plumbing problems, CRS Plumbing is who I will call. Thank you CRS Plumbing.

Heather P.

03/07/2016 12:00:00 SA

Found CSR on Yelp and Ray was so much more helpful with my slow draining toilet then the previous plumber who just came and snaked it and left. Turned out there was a root growing in my drain and he found it! I was impressed with how helpful Ray was and he took the time to answer all my many questions. I'm having them come back to install a new sink faucet.

Mimi G.

05/11/2022 12:00:00 SA

Personalized service that was honest, dependable, knowledgeable, and highly skilled. In addition to my scheduled service, I received maintenance advice and improvement recommendations that will help the newly installed fixtures last long after the install. Thanks Ray! Thanks Allen!

Leah T.

9/16/2013

We have been working on our kitchen remodel since July and trying to save $ by doing the plumbing and electrical ourselves. Lo and behold, we stumbled upon a problem that we didn't feel comfortable attacking and gave Hueyen a call. He answered the phone on a Sunday night, too! He came out the very next morning to take a look and for him there was a simple solution. We had gone to Home Depot and even a professional plumbing supply store in San Diego to see what the experts thought. No one had the right solution and thought we were in a lot of trouble with having to redo our kitchen design around this plumbing issue. In just a mere 5 minutes, Hueyen said no worries--he could have it done in 45 min. and even had the parts in his truck. We were in the middle of sizing a countertop around the plumbing and were worried that the location and direction of the pipes would compromise the how far back the cutout for the sink could go . We asked him if he could coordinate a 2nd visit around the day the countertop guy was to arrive and he graciously came by again and did the necessary preliminary work to make sure everything would fit properly under the sink. We told him that until the countertop was in, he would have to make a 3rd trip out to do the final connections. Nicest guy in the world, he didn't charge us for the 1st two trips and by the time we were ready to finally get the sink in and have running water, it was Memorial Day weekend. He was fully booked that Saturday and off for the holiday. My husband said Hueyen did the hard part and he could take it from there, but thought it only fair that he get the job since he had already invested so much time with us. Hueyen said no problem and said that if we wanted to finish it up without him, it would be fine. Hueyen is the best! Honest,hardworking and reliable. I will definitely call him if I ever have any plumbing needs and even though he did not charge us for any of his visits or advice, we will be sending him a check in the mail (Hueyen, sorry it took so long),

Mike A.

09/08/2021 12:00:00 SA

Vincent did a great job repairing our toilet. He was professional and personable.

Vicki S.

04/04/2014 12:00:00 SA

What a great company! Have fixed our drains on a rental and a gas line for the dryer. Today installing a water filtration system in our house and maintenance on our tankless water system - they do it all!!!! refereed them to our realtor and she love them too and in turn they are all passing out CSR plumbing business card to their clients. So call them with your plumbing needs. They are great to work with friendly and won't charge or do things that aren not necessary. Thanks for being so honest.
Vicki & Marty

Aaron N.

1/21/2017

If you have a plumbing problem, this is definitely the company to go with! I had a clogged toilet and for a few days and tried everything to unclog it, but nothing worked. I called CSR and Ray came down to help out. It was a more difficult job and he got in done quick and efficiently. My experience with this company was great. I will cotinue to use them if I have any other issues. I highly recommend CSR Plumbing.

Korina E.

09/02/2021 12:00:00 SA

Quick to respond on Yelp, quick to call me for a schedule, arrived in the first part of my timeframe and after a courtesy on the way call. Person who arrived was friendly and honest, was in and out quickly. Will use again!

Jenny Q.

08/07/2012 12:00:00 SA

Just one word: Impressed. Ray is not only helpful, but also very knowledgable in what he does. I asked him to come in to take a look at my toilet and sink and he ended up not only resolving my problems, but also help took the inititive to fix the small misc stuff in my restroom. He noticed that the toilet and sink were not sealed properly so he added glue or sealent, whatever it was to hold them down. And he was kind enough to help fix my crooked toilet seat which was a HUGE eye sore to me. I would have asked my dad to fix it, but the fact that he noticed and took the extra time to do it for me was awesome. He is so detailed with his work and seems as though he really wants to help make things better. Honesty goes a long way. Not to mentioned, service is excellent and prices were soooooo reasonable! Couldnt have asked for more. Definately recommend him to anyone! This is coming from a person that doesnt really write reviews, but with his level of service, he definately deserves to be heard.

Peter E.

8/29/2022

My water heater died (it was about 11 years old) and I knew exactly who to call. Sure CSR are professionals and their rates are very competitive but the most important thing that I care about is TRUST. I trust that CSR will provide me insight guidance and reliable work and support. I called Ray and he was very knowledgeable and clearly explained all the options I had to replace my heater. Pros and Cons. He never pressured me into any option.

I decided to just replace my water heater and not go with the tank-less option. Ray was able to fit me in to their schedule extremely fast. Julio came out to replace my water heater. He explained everything that he was going to do and answered all my questions. Afterwards he walked me through all the new features and maintenance. Julio was very patient and professional.

It's such a relief to know I will never have to worry about looking for professional plumbing services. CSR will always be my go to!

Zane W.

07/03/2016 12:00:00 SA

I had a handful of leaking stop valves, a rusty main gate valve, and an old water softener that I wanted removed. CSR Plumbing was recommended to me by a couple different people, and I am very glad I contacted them. Response times to calls are fast and they will come out and give you a free quote for the work you need.

Mike from CSR was the one who did the work on my house, and not only was he professional and courteous, but he did excellent work and was able to get everything done in just a few hours. Mike replaced 7 old leaking stop valves with new valves and installed SS braided supply lines. The water softener was removed and he grinded down the old lines that were no longer needed. In addition Mike removed my old rusty main gate valve and replaced it with a ball valve and added a regulator. I would highly recommend CSR plumbing to anyone and I wouldn't hesitate to use them again.

Hao H.

3/25/2019

Previous plumber ditched the work.
Contacted CSR for Ray and Jay to come.
Super professional, very polite and enthusiastic about fixing the issues.
They were on time and found the issues then fixed them at no time.
I like how they worked as a team and that definitely helped to save lots time.
They went above and beyond to get the job done and made sure no trash left behind.
I watched the whole process and they taught me a lot about pluming and how to troubleshoot issues.
Extremely happy about the outcome.
Thank you guys!

Ray N.

08/08/2020 12:00:00 SA

Went with CSR Plumbing after being referred to them by another company we contacted on Yelp that didn't service our zip code area. We were able to get a pretty accurate estimate over the phone to replace our over 20 year old water heater and made an appointment within the next week. We received a courtesy call the day before and another call before the tech was on his way, which happened to be almost 2 hours earlier than planned which was fine by us. He arrived wearing a mask and was professional. He inspected what we had and informed us of the updated codes that would need to be applied. The cost was still well within the estimate we had received over the phone when we initially called. He worked for about 2 hours or so and was on his way. However, as I was putting our belongings back into place, I noticed the smell of gas and identified a leak that came from the new gas flex line that was installed. I called CSR immediately and they were able to get the same tech out to me within an hour. Turned out to be a faulty line and not anything that wasn't tightened down enough. Otherwise, we are overall happy with the product and services we received and would refer CSR to the next customer.

Anna S.

03/11/2019 12:00:00 SA

I called in for repairs to the leaky pipe and hose under the kitchen sink. I used CSR a few years ago to reroute some leaky pipes from the slab. They did a good job. So I hoped the same quality work this time. I scheduled the appt for 10am and Mike actually came about 10 minutes early. He had to cut that crusty pipe off and solder new ones. It was gross inside too! He was nice and finished and cleaned up within an hour and a half. It's been almost a week and no leaks! Thanks Mike!

M. H.

02/01/2022 12:00:00 SA

I have been using a different plumbing company for years, but became disillusioned with their new pricing practices.

Called CSR and was completed satisfied from the first call. I needed a new special order garbage disposal and they gave me a quote on the phone, right away, got it ordered in short order, and had it scheduled within a day or two.

The technician they sent out, Vincent, was awesome!
Professional, courteous, conscientious, and efficient. He walked me through the entire install, showed me a couple aging components of my plumbing (which he repaired for no charge), and gave me some tips on how to keep it operating smoothly. Couldn't be happier with the service.

Thank you Vincent, and CSR - a new customer for life!

Ronald E.

10/14/2014

really great service. very polite and professional.

i had a clogged drain and had spent several hundreds of dollars with other companies who never bothered to use a scope to better understand why the problem happened so often.

ray and allen spent the time to get the job done.

i would highly recommend csr.

Julia G.

09/07/2019 12:00:00 SA

I contacted CSR via Yelp and the owner replied promptly and had someone called and scheduled appointment quickly. My schedule is around 10-12 and Mike showed up at 11:15am, with 20 minutes heads up call. He came with everything, checked out my bathroom leak and provided quotes and explanation for service to be done. Toilet and toilet flange was replaced for $300. He cleaned up everything after work is done, about 1.5 hours, always cover his shoes while walking inside my house. Labor and parts are 1 year warranty. I am happy with the work done. I wished he would show me how the new parts are installed to fix the issue before putting back the toilet.

Liz B.

10/01/2018 12:00:00 SA

Alan and Hector from CSR plumbing came to my condo earlier today to fix a leak in my kitchen. They quickly discovered the source of the leak was an old, eroded pipe behind one of my kitchen cabinets. Within the hour, they'd opened the wall, replaced the bad section of pipe and cleaned up all dust and debris. So fast!! From booking the initial appointment over the phone to the actual service call itself, everyone at CSR has been super polite, honest and easy to deal with. I will definitely be calling them again for any future plumbing issues. Thank you guys!

Ronald F.

05/07/2014 12:00:00 SA

I worked with Mike, Ray and Huyen. Very professional work ethics from the entire crew. Clean and considerate also. Pricing is fair and upfront before they start. I highly recommend them for any plumbing issues. Huyen responded very quickly to my initial call and worked with me throughout. Mike came out the first day and resolved several plumbing issues including a pin hole copper leak with minimum cutting into the walls. Huyen and Ray finalized additional work I had requested on a different day. All 3 were very knowledgeable, answer all my questions, and offer advice appropriately. I plan on contacting CSR for additional plumbing (remodeling) projects.

Erin C.

10/16/2017

I found CSR Plumbing on Yelp and called to make an appointment. My garbage disposal was clogged and my shower drain needed to be cleared. They gave me a 2-4 pm window and called me at 1:30 letting me know they were on the way. Ray and Hector showed up promptly at 2pm and both had very pleasant demeanors. They fixed the garbage disposal within 5 minutes and then only took about 20 min for my shower. When it was time to pay up Ray waived to garbage disposal cost of $75 as he said it was a simple fix. It was $98 for clearing my shower drain which he had told me before beginning the job itself. So both services only cost me $98. Totally worth it and would recommend them. Also I was able to pay with a credit card so didn't need to write a check or anything. Thank you Ray and Hector!!

Grace H.

2/19/2014

My shower valve broke and I had to call a plumber. I have never called or needed to use a plumber so I was nervous about trying to find one. You hear horror stories about contractors doing a terrible job and leaving your house a mess. I searched on Yelp and CRS Plumbing had almost all 5 star reviews and I decided to give them a try.

Huygen called me about 30 minutes before they were to arrive. They put on footies before entering the house which I really appreciated. They took a look at my shower valve, gave me an estimate and then I decided to proceed. Unfortunately, once they replaced the shower valve, they discovered that there was plastic in the valve. He showed me the plastic and explained the issue. They told this was probably due to the dip tube in my water heater disintegrating. We went down to the water heater and he explained to me the problem. I had noticed issues with my hot water heater recently and so his explanation concerning the dip tube was completely on point. I had noticed plastic like bits in other faucets and I hadn't realized it was the hot water heater. He then gave me an estimate concerning replacing my hot water heater. Then I asked him about pricing concerning other plumbers expecting him not to know what they charge. He was able to give me their prices and I was very impressed that he knew his competition by name.

They were EXTREMELY professional and their prices were very competitive. I was so happy with the service they provided and the quote and the up front pricing they gave me.

So I would highly recommend CRS plumbing if you want someone reliable, competitive prices and professional. Thanks so much!

Michael M.

10/24/2018

Just want to give a shout out to Huyen over at CSR. He always is fast to get back to me and help my clients with a quick quote or repair. I like that he always has an upbeat positive attitude and shoots me straight. He has even told me the work doesn't need to be done when he could have easily tried to make a job out of a minor little issue. Thanks Huyen! Always nice to have a reliable honest plumber.

Wonju W.

03/01/2023 12:00:00 SA

This company deserve more than five star rating. Their plumbers came out and fixed complicated project at our 70years old house. When other plumbers were trying to leverage whatever they can get from customers, Alan and his colleague came out, did their best to fix the problem in right way and solved the problem without making us spend significant money that we would've spent with other companies.
Super super professional and honest, friendly. Alan thoroughly explained the work that he did to make sure i understand which i really really appreciate.
I would go with this company for sure in the future for another project. Thank you!!

David H.

05/06/2019 12:00:00 SA

CSR came today to fix a leaky sink and blocked pipe. Alan and Hector were just amazing. They were happy, professional, informative, polite, respectful and efficient. CSR are now my go to plumbers. One decision I won't have to make in the future!!!

Ian P.

10/01/2020 12:00:00 SA

These guys are great. I have used them several times for various plumbing projects. In some instances it was minor and in one instance it was digging a trench to install a pipe for a bathroom in a separate structure. In both cases they did a great job and really seem to be honest. I never at any point felt like they were trying to sell me something I didn't need or do any unnecessary work. So I really think you can trust them, and I think that's probably the most important thing.

Ben C.

12/09/2018 12:00:00 SA

I cannot say enough positive things about Ray and CSR Plumbing. I had a nightmare situation with a HOA that didn't know what they were doing -- which required multiple trips to the property for Ray and his helper, and he took it all in stride. More than one frustrating call between us and the HOA's building maintenance supervisor and yet Ray didn't give up, he knew exactly what to ask for and what needed to be done to complete the work.

I was absolutely floored by his professionalism and the fact that even after all the hassle and wasted time for both him and I, he didn't stick me with a massive bill! His final total was more than fair. I won't hesitate to call him again and in fact just referred him to a friend yesterday. Five stars all the way.

Julia P.

3/25/2022

We have had longstanding issues with roots getting into the pipes on our property. The house was built in 1960 and had lots of old pipe. CSR came out and put a liner in that is supposed to keep roots out, and everything has been working like a dream since. I used to have to call someone to snake my pipes every few months or so. They were responsive and transparent about the services and the cost. Would hire them again, and would recommend them to anyone!

Stephanie H.

12/03/2016 12:00:00 SA

Yes, I'd recommend going with CSR. After frantically calling a zillion plumbers asking if they has a specific Bosch part, CSR was the first to tell me that no one would have the part in stock and that we'd have to call to order it. Totally crushing news but I'm glad someone FINALLY told me that. Seriously, thanks for being honest about that! I then asked if they could come give an estimate for a new tankless heater and they came out same day. Estimate was fair and I felt confident that CSR would do a great job and would have hired them if we had time to spare. Unfortunately for us they were booked till Thursday and we needed a new heater ASAP as we were going on day 2 without hot water. I ended up going with a plumber that came out the next day to install a new unit. I don't hold their schedule against them at all and would use CSR in the future if I need them. If you call CSR you can expect knowledgeable reps and quick service without BS or up-sales. All PROs to me.

Dan B.

01/12/2015 12:00:00 SA

I've had a slow drain in my shower for about two years. I called Baird's drain cleaning and plumbing plus in the past. Baird snaked it. Plumbing plus snaked and put a high quality cleaner. I admit, after using Baird's and plumbing plus, the drains were a little better. This was why I was a little skeptical to try with CSR plumbing, but I had such a great experience with them before I thought I'd give it a shot. When I called, I asked Ray if they could do anything else besides snaking it because the last two plumbers didn't get the drain cleaned. Ray assured me that snaking the drain was the only thing they could do. When they arrived, I told Ray what the previous plumbers did. He then said he would snake the drain from the roof. He snaked it from the roof and from the tub and my shower now drains 1000x better. CSR is no joke and do excellent work.

Mike J.

11/19/2014

I have used them a few years ago an they were friendly and offered the best price to fix my main line coming into my home. I am at a new place now and I called multiple plumbers today trying to get an estimate to find out why my pipes were rumbling. Everyone said there were busy today and could only come after hours (with an added after hours fee of course!) But I called CSR and he was super friendly and was able to help me over the phone! The problem was simple and saved me the service call. I have some other issues I need taken care of, and will definitely use CSR for any future plumbing or heating needs. Thank you CSR!

Danny L.

09/11/2014 12:00:00 SA

This company is amazing! From beginning to end. First, I had sent a message to schedule an appointment through their website. They replied very fast and I was able to schedule an appointment the next day. They also gave me a call to let me know that they would be at my place within 30 minutes. And they were right on time. Their staff is very knowledgable and explained what was going on with my plumbing. There was no pressure, no hard sales, no bs! Awesome! Great service! I will highly recommend them to anyone

Carole P.

05/03/2015 12:00:00 SA

If we could give more stars, we would. CSR Plumbing recently rerouted our hot and cold water pipes because of a slab leak. We called CSR Plumbing after reading the excellent reviews on Yelp and are so glad we did. Huyen responded promptly to our phone call, came out and assessed the situation and discussed options without any attempt to sell us things we did not need. Our leak was in the hot water line, but we asked him to also quote rerouting the cold water line since we were going to have to open up places in our ceilings and walls. He gave us separate quotes for rerouting each line. He said he would bring his crew and they would have the job done in one day. It was unbelievable how coordinated, professional and courteous he and his crew were. They were amazing. They came on time, masked off the areas where they would be working with plastic and went straight to work. They did an excellent job and cleaned up before leaving. We highly recommend CSR Plumbing for your needs. You won't be disappointed.

Frank N.

05/05/2017 12:00:00 SA

I thought these guys were just excellent. Mike came out to replace some outdated valves for a washer and dryer and to extend the gas line. He took the time to answer my questions and did a great job. I'll be calling CSR again in the future with any plumbing issues.

MK N.

11/08/2014 12:00:00 SA

The cliff notes version (or else I would be writing for days)

I had a major issue with my condo, Huyen and Alex came out and handled the difficult owner upstairs, who is an arrogent so and so, and basically told him what the problem was. The owner didn't believe him. But listen to his advice and fixed his plumbing. Huyen and Alex came back yesterday and ran some tests on the washers in both units. In 30 minutes we confirmed Huyen's original assessment. (Take that guy upstairs!)

Mike came out and replaced some water valves (you know the things that connect the washer to the water source) He did it in no time, clean, professional, made suggestions for improvement (very helpful considering the plumbing is 40 years old).

Summary -

Huyen - know his stuff, is polite and to the point, no BS, will tell you how it is and what needs to be done to fix it. No salesmen well you might need this or you might need that.. VERY REFRESHING and Professional.

Alex - Polite, knowledgable and effecient, does what he needs to get the job done. Professional.

Mike - Effecient, early and honest, All of the reviews have pretty much summed it up. He is the bomb,com. (yes I said bomb.com).

Huyen, Alex and Mike are fantastic! I will highly recommend the guys at CSR to anyone and will continue to use them!
If you get any of these 3 guys then you are golden. If I could give them more stars I would.

Thanks again CSR!

P T.

4/26/2020

CSR has been my go-to plumber for the last 10+ years. Most recently I had a tenant inform me of a sewer line leak that really couldn't have come at a worse time. Thankfully, after speaking to Huyen all I had to do was give him the tenant's number and he coordinated the estimate, scheduled the repair, and all I had to do was authorize the work. I thought I'd have to take time off of work, but they handled everything and at the end of the job I received a video clip showing the completed work! I have used electricians, landscapers, and various other contractors over the years and I never have to worry about his staff being professional, on time, or the quality of their work. I highly recommend CSR!

Victor N.

6/23/2017

I've been having issues with my water system. My water took 2-3 minutes to warm up on average. I reached out to CSR for help. The technician Ray came to my house and showed me what was wrong with my plumbing and recommended that I install a Comfort series pump to make sure my water heater was running effectively. He asked what time I usually wake up to shower so that he could set pump timer on so that the hot water would be released instantly. Now I don't have to wait for my cold water to heat up. I'm so happy I can wake up and not get frozen to death in the morning even though that's the best way to wake up! He was professional but most importantly I felt as though he wasn't trying to up sell me. He advised me on what I needed which I definitely appreciate. I understand why they have five stars. Thanks CSR.

Ritesh S.

11/12/2012 12:00:00 SA

I wish I could give them 10 stars. I have been living in my new home from past 5 months and saw water leak in front lawn on Sunday. I called Ray monday morning at 7 and he was at my door around 9 (this is what you call customer service due to emergency I had). Moreover, when I called him and explained him main water pipe leak, he instantly told me the actual material and even color of those crappy water line. Anyways it took around 8hours for them to finish entire job (replacing entire main water pipe with copper and new valves, and this i am talking about 29ft long and 1.5ft depth digging).

I couldnt be more satisfied with an un-beatable service I got from Ray and Allan. Both are great guys and will keep you informed before hand on entire process. Honestly i called 5 different guys for this work due to emergency I had, no one and i really mean no one can even come close to customer service and price which I got from Ray. I am hooked with this company for anything comes with water :)

Keep up the great spirit and work ethics guys. I really appreciated their effort & prompt help!!!

Myco J.

11/06/2019 12:00:00 SA

Sunday afternoon while cleaning and preparing for a new washing machine to arrive, I stripped the washing machine tap/valve/bibb/faucet - the turn handle had fallen off (note to self: exercise those valves - twist them occasionally!). New washer was coming on Wednesday and I needed the valve replaced quickly. I Yelp-messaged several plumbing places and Huyen from CSR not only replied quickly with a price estimate range, he called me that Sunday evening to arrange for a plumber to come out Monday morning. Every other plumbing place was unable to schedule on Sunday and I would have had to call on Monday morning. Mike was prompt, pleasant and efficient - replaced both hot and cold water washer water valves quickly and efficiently. Price was very reasonable too - it wound up being on the lower side of the estimate range, and also $30 less than another quote (which I also thought was fairly priced). Highly recommend - thank you CSR, Huyen and Mike!

Briana C.

08/09/2015 12:00:00 SA

Mike was very knowledgeable and friendly and took care of us during a stressful time. He repaired a leak in the wall that could have caused great damage to the property. He was calm and thorough. He located and stopped the leak immediately. He explained the problem and possible solutions clearly. I continue to use CSR Plumbing because I have trust with Mike and I definitely recommend CSR Plumbing to anyone needing plumbing in Encinitas (North County) or San Diego area. Since we have replaced a water heater and upgraded our faucets and shower fixtures. CSR plumbing is my first call for plumbing crisis or even for small jobs like leaky faucets and running toilets.

Ryan C.

5/14/2020

We have used CSR several times, most recently to replace our shower fixtures. They are always on time, professional, friendly and most importantly do great work. We highly recommend them. Today, Mike came out, right on time and fixed my shower stopper issue in 10 seconds flat (my fault for not unscrewing properly) and showed me how it works. He then spoke with the boss and graciously left without charging me. That kind of gesture is hard to find these days; CSR will continue to be our go to for our plumbing needs!

Susan S.

8/21/2020

Wow, I can't say enough good things about our experience with Ray at CSR. We had a backed up shower, which he snaked, and we also asked him to look at the water pressure to our house since it seemed very low. He checked the water pressure regulator and said that it was broken/faulty because our pressure was reading exceptionally low. He quoted the price to replace it (from a book with fixed and preset prices) and suggested we replace it soon without any pressure to do it that day. We were comfortable moving forward and asked him to replace it. He spent nearly an hour working on it total, and came back to say that it was not a faulty regulator after all, but the water department appeared to have lowered the pressure to our neighborhood and suggested we call the water department about the issue. He replaced our original regulator, using some of his own parts to do so, and refused to charge us any money for his time or the parts. I am so grateful for his honesty and integrity, as it saved us hundreds of dollars. As a woman, I am constantly treated like an idiot by technicians. I never felt that way with Ray, and he spent a lot of time discussing the issue with me and walking me through how everything should work without being condescending or impatient. He could've easily replaced it, charged us the full amount, and we would've been none the wiser. I will call CSR for every plumbing issue we have in the future. I highly recommend this company!

Anastasia H.

10/21/2021

We just had CSR come out to repair a drain that has not worked in over a year. Their office provided a knowledgeable representative who came out to do the inspection and very reasonable quote. Scheduling was easy. They repair team arrived on time, worked around the tight spaces, and did an excellent job finishing in two hours! Both repairmen Vincent and Julio were friendly, knowledgeable, and professional in getting everything done and we're a joy to have working in my house.

I will definitely be calling them again for future plumbing work.

Thank you!

Keith C.

6/20/2017

This is a shout out for Ray and Mike of CSR.

Ray did a sewer line inspection for me. He was extremely courteous, as usual, and very efficient. Using top-of-the-line equipment, he showed me every step of the video inspection, as he was doing it. He was even kind enough to give a discount, because there were multiple lines to be scoped on the property, and the fee only covered one line. Ray didn't hesitate to answer, in great detail, all questions I had. His expertise is commendable!

Mike came out on a separate job, fixing a leaking drain pipe in our kitchen and replacing our garbage disposal unit. He even fixed our leaking bathroom sink for free, since he only needed to tighten a joint. Very honest and skilled.

I have had work done 3 times by CSR so far, and have never been disappointed. They are not the cheapest, and sometimes hard to get a hold of. But the workmanship is WORTH it!

Michael B.

08/01/2017 12:00:00 SA

I have had the pleasure of employing CSR plumbers for multiple different jobs (drain blockage removals, kitchen sink and garbage disposal replacement) around our home now, and the most recent work done was again superb! The team's scheduling, communication, and professionalism was excellent from the first phone call till the work was completed. Plumbers/technicians - Ray and Jay - worked quickly and expertly to resolve our kitchen sink drain blockage today and I couldn't be happier. Thanks again CSR for a job well done!

Lauren K.

12/05/2019 12:00:00 SA

I had CSR come out to do a hydrojetting on my main line as a previous plumbing company said it was 70% blocked/clogged. CSR had better reviews and pricing so I decided to have them come out and do it. Upon arrival Vincent and Alan were very upfront and friendly and let me know exactly what they were going to do. They were all set up within 5 minutes and had me come out to inspect drains with them while they did camera inspection to see extent of clog. Previous plumbing company Anderson plumbing was out 2 months prior and never had me come out to inspect lines or gave me any video footage. Just told me line was 70% clogged/blocked and the hydrojetting was going to have to be done and that it would cost over $1000 bucks. Vincent and Alan from CSR wanted me to see drains with them so I knew what was going on. Drain had absolutely no clog! 0% was blocked. Vincent and Alan were super professional and made sure they checked everything before they left. I will definitely recommend CSR to everyone now!

Dave W.

6/28/2016

I called CSR plumbing based solely on their Yelp reviews. I have never done that before other than selecting a restaurant. What a pleasant experience I had, which is saying something when you're talking about a plumber.

I had called one of the large San Diego plumbing companies to have my 75 Gal. Hot water heater replaced. I live in Coronado, and from the time they arrived the tech. Started talking about how big a job this would be. I wanted the option of going tankless, but he immediately said it couldn't be done without running a dedicated gas line. So they gave me a quote of $10,000 to install a new 75 Gal. Heater. He also said The job would likely take more than a day to complete the work so we would be without hot water.

So I called Huyen at CSR and he could not have been any more professional. He sent his tech. Mike out and what a different experience. Mike began looking at my installation and rather than saying how difficult it would be he was looking for the least expensive solution. I told him I would like a tankless option and with a little effort he found a tankless solution that would meet my needs. Further with a little investigation we found that if a larger dia. Gas line was required we could change the line relatively easily. Mike and his assistant had my old heater out and the new system installed in about 5 hours.

I got the tankless solution I wanted and the price was 40% of the other company's bid, and that was for a standard hot water heater.

If you need a plumber, I highly recommend calling CSR Plumbing! These guys are focuses on the customer.

Kimbra B.

3/16/2017

I am a first time home buyer that recently moved into my home. It's an old house and unfortunately, right away my plumbing problems started. I had multiple backup, flooding and drain problems with the house. I called 4 different companies to come take a look, quote and diagnose.

Instantly, Ray's positive attitude, professionalism and ability to explain the problems impressed me. Aside from that, he was the ONLY person I vetted who did what he said he was going to to and emailed me a quote for the work same day. The pricing was reasonable in comparison but it was all the good yelp reviews and my initial experience with HIM who sold me on using CSR.

Before I scheduled the main project (installing a double sweep out, a property sweep, hydro jetting and re-lining of the main line), I had to call him out again to snake the line. There he took the time to video my line live to show me all the roots and why I kept getting backed up. Again, he was the only plumber I called out that videoed live.

Today, Ray and Alan arrived to complete the full day corrective work. They were both great and FAST! I originally thought the work would be completed by 5pm, but they got everything completed by 3:30pm. Ray and Alan kept me updated throughout the day on progress and kept me informed!

If I ever need additional work (hoping that NEVER happens!!) Ray and CSR will be my first call. I also requested his cards to pass along to my sister, who is a Real Estate agent. Hope this review helps anyone looking to make a decision. I highly recommend!

Asher M.

07/09/2018 12:00:00 SA

Hector and Alan came by to fix my leaking sink. They were speedy but also took the time to explain what was causing the leaks and how they resolved the problem. They were both helpful and friendly!

Justina S.

03/05/2014 12:00:00 SA

I had such amazing service with this company. Their prices are reasonable. They were kind and friendly and explained everything they were doing. The job took longer than they expected but they didn't raise the estimated price. They were unlike any other plumber I've ever used before. Highly recommended!!!

Candice W.

9/29/2013

Great Service!! Had to have my heat pump replaced and when your living out of town its nice to know that the work is getting done right!! Reasonably priced, I didn't feel like I was going to the cleaners. Even came out on a Saturday, if I ever have another issue, I will definitely call them!!

Paulene D.

02/03/2022 12:00:00 SA

Mike from CSR Plumbing is our go to guy. He's straightforward and reliable. We'll make sure to contact this company for future jobs.

S S.

10/26/2013

My double kitchen sink was clogged week ago. I called CRS 800 number Saturday night hoping just to see if they return my call first thing Monday. Huyen - the owner picked up the phone and I was able to describe my situation and luck of time. Huyen apologized they booked Sunday and Monday morning and came in Monday afternoon and fixed everything perfectly. He called me before and after and we had the entire estimate done over the phone (my parents came over to open for him) He is very nice, courteous, did great job and charge really great price. I know I will call them again and again. Thank you, Huyen!

Daniel W.

8/23/2012

Highly recommend Ray at CSR Plumbing. Have been using him for years and his dad before then. He has always been reliable with honest pricing for my home and business.

T P.

05/11/2023 12:00:00 SA

If you want it done professionally and right the first time around, call CSR. I've had CSR do various plumbing projects around the house and have never had an issue with anything they have touched.

Recently, I tried to save money by going to two other cheaper plumbers to fix a sink--one plumber was flaky and the other plumber told me I'd need to have a professional plumbing company come out to fix my sink. All roads led back to CSR. Save your time and money, and get some peace of mind quickly by not bothering with other plumbers and going straight to CSR.

Not only are they timely and worth their keep, they are incredibly considerate--the last plumber, Alan, wore shoe covers so as to not get my floors dirty and made it a point to thoroughly clean up any area he *might* have even touched. One of the most professional home repair companies I've worked with and I will continue recommending them to family.

Rachel C.

10/12/2018 12:00:00 SA

I am so thankful that I found CSR Plumbing to fix an issue we had with our shower faucet handle. Huyen was very responsive in providing a fair quote and came right on time to look at the faucet. After looking at the issue, it turned out that the faucet handle had been put on upside down so it was a much easier fix than I expected. Huyen was extremely honest and ended up not charging me at all for the fix since it was so simple. I would choose CSR Plumbing again in a heartbeat!

Karin T.

10/04/2017 12:00:00 SA

Ray and Hector saved our home!

Our water heater was old and in due time started to flood our garage. Being busy professionals, my husband nor I could address the issue that very same day when it started to leak. So, by the time Ray got our phone call the next day, he managed to squeeze us for an evaluation right away. I am so pleased by his response time and the wonderful job Ray and Hector did in installing our new water heater and disposing our old one. Also, as a first time home owner, you could imagine how crazed we were. Ray took the time to thoroughly explain everything, outlined our options and gave us his expert recommendation. I appreciated his detailed information and patience.

I am happy to report that we have running hot water and our garage is no longer flooded. Thank you Ray and Hector! We would be underwater without you, literally.

Noha J.

5/28/2018

Great response time, timely arrival, professional, Clear communication, and they took care of the problem! I would definitely call them again if I needed to. Alan and Hector were efficient and professional. Thank you!

Tony H.

9/21/2020

Perfection! Called CSR due to slow drains, bathtub even backed up when washing machine drained:(. Ray and his apprentice showed up right on time, even called 20 min out! They listened patiently to the issues, assessed the home's plumbing, made a plan, articulated the plan to me, and proceeded to fix the problem with perfect results. Couldn't ask for more, plus the price was very reasonable. Quintessential professionals! No reason to call anyone else ever again. Thanks CSR!

Amy M.

7/24/2014

A friend who is a plumber but no longer working in the area recommended CSR. Mike has been out to my home for two separate jobs. I'm pleased with his work and highly recommend CSR for the following reasons: great customer service, responsive/timely, knowledgeable, professional, up front with costs and recommendations about work that is needed (and not needed), and quality of work. I'm thankful for finding a plumber I can trust.

Erin M.

5/31/2016

Mike was very knowledgeable and friendly and took care of us during a stressful time. He repaired a leak in the wall that could have caused great damage to the property. He was calm and thorough. He located and stopped the leak immediately. He explained the problem and possible solutions clearly. I continue to use CSR Plumbing because I have trust with Mike and I definitely recommend CSR Plumbing to anyone needing plumbing in Encinitas or San Diego area. Since we have replaced a water heater and upgraded our CSR plumbing is my first call for plumbing crisis or even for small jobs like leaky faucets and running toilets.

Amy E.

4/22/2020

I just had the best experience with CSR plumbing. They sent their team of Alan and Vince out right away to help me with a leak in my kitchen. Alan and Vince were extremely professional and helpful. They helped fix what I thought was going to be a very costly problem very rapidly and for a minimal charge. They also practiced excellent social distancing and sanitization due to COVID-19. I am very impressed with this company and plan to use them for all or my plumbing needs in the future.

Michael M.

10/21/2021

Julio from CSR plumbing.

I thought I had already had a review in for him the 1st time he came to my home but I do not see it here. Julio came to my home twice for different issues. He went above and beyond on both jobs and would not stop until the issue was fixed. He is very professional, friendly and a very hard worker. CSR as a whole is a good company and that's because they hire workers like Julio. Thank you again, Julio.

Osky M.

08/11/2023 12:00:00 SA

Vincent was great, and walked me through every detail of the process. I would highly recommend CSR and ask for Vincent.

S L.

7/29/2021

In the past month, we've had CSR Plumbing come out for 2 jobs and we were happy with the work for both projects. First, we have had several friends whose homes were flooded due to spikes in the city's water pressure, and their experiences convinced us to get a pressure regulator valve installed on our home. Mike came out and did a great job installing the PRV.

For the second project, we found a puddle coming out of an exterior wall, which was pretty alarming. Mark came out and diagnosed the issue after cutting open the stucco to take a look. Apparently back in the 70s, the builders of the home forced the kitchen vent pipe at a weird angle, which put pressure on the joints of the kitchen drain pipe underneath. Over time, the pipes cracked and water started leaking into the wall, and there was lots of water damage behind the stucco. In a few hours, Mark was able to replace the cracked pipes, and he specifically used a flexible coupling to allow the various pipes to move without cracking. Now our next DIY project will be to learn how to do a stucco patch, haha!

CSR has been great to work with, and we'll call them the next time we have a plumbing issue!

Mark N.

10/14/2017

I had a broken single handle shower faucet and the only way that I could turn off the water, was going out to street and with all my strength was able to turn it off. I decided to give CSR a shot. They said they could come out tomorrow afternoon. The next day, Ray and his assistant, Hector arrived on time; they were friendly and very courteous. Immediately they attacked the problem.

What I thought was an easy fix for a pro plumber, certainly, was not. Ray used a number of tools at his disposal in an attempt to remove an old cartridge that seemed to be molten and permanently attached to its housing. He explained that he would be saving me money if he could remove this stubborn cartridge without damaging any other plumbing parts. After laboring for over an hour using various tools include a drill with multiple bits, a torch, and a heated pick, he was able to dislodge the remaining parts of the old cartridge while leaving every thing else intact. After that, he simply popped in a new cartridge, screw all parts together and voila I have shower water again! They sealed and cleaned up all debris around and the lever operated much smoother than it had previously.

Thank you, Ray and Hector for a reasonable charge, for a job well-done, and for your honesty in saving me money. For the first time, I felt that it was money well spent on plumbing. I have found a keeper as far as plumbing goes. Should I need a plumber the next time, it would be a no-brainer. I no longer have to be stressed out about finding a plumber- it will be CSR on my first call!

Allison R.

12/11/2016 12:00:00 SA

Wyn came out again (a year later) for a new plumbing issue and was as great as the first time I used CSR. I would recommend them without hesitation.

John E.

3/23/2016

I had a clogged drain in my kitchen and after a few hours of trying to snake it myself with no luck I called CSR. Ray arrived on the scene and was able to assess the problem start working on it immediately. He had the drain unclogged in no time and even fixed another issue with our sink. Ray was polite and professional and provided by far the best plumbing experience i've had in San Diego. CSR will be my go-to company for any future plumbing work.

Spencer H.

5/20/2019

They were responsive & showed up when they said they would with transparent prices. However, they consistently did not look to solve the whole problem or save me from my time

a -- First time, the plumber showed up for only then to tell me we needed an Abestos/lead report on our drywall before they could cut it (even though we dicussed that on the phone

b -- They kept telling me thing I needed to do fix things after they'd cut through the drywall and identified the leak in my bathroom (try to find new cartridges from out of production facet, tile person to fix a broken tile, etc.)

Didn't expect them to act outside of their area of expertise, but I've still got a small leak after spending $500 between them and a drywall guy -- and there was no follow through to make sure the problem was solve.

Likely to look elsewhere next time.

The V.

11/25/2020

Alan and Vincent fixed our burst waterline the day before Thanksgiving. These guys were so safe, fast and professional. They also came up with a solution to avoid taking out the sidewalk.
I have used this company before on rentals and my home. I will use definitely them again.

Dana S.

2/26/2020

This was my second time using CSR. Previously they rerouted my copper piping from a slab leak. They did such a great job that I wanted them to replace the bib of my backyard hose. Mike was very professional, quick and efficient. I would definitely use again.

Tomoki T.

7/15/2016

I would definitely recommend CSR! The plumber came for the service just in 15 min I called. We had a leaky pipe and he fixed it very quickly and it is working perfect. Mike was very professional, kind, and friendly. I would give him 10 stars if I could!

T K.

9/24/2013

Yelp is full of one and five star reviews...worst company to do business with, so thankful to have found but what about when bad things happen to good people?

My story starts with a busted main water line and water gushing out of my front yard. No water to my house, just awesome. I called around, got multiple estimates and ultimately decided to go with CSR. Why did I pick CSR? Not because they were the cheapest estimate (they were actually somewhere in the middle) but because after meeting with the owner I felt that he was a guy that I could trust. Within hours of CSR checking out my plumbing problem I had an emailed estimate and the job was scheduled to start the very next morning. Up to this point everything had gone as I had hoped for.

Shortly after the job got started some unexpected events occurred. I will spare those details but I do want to mention that my water was restored by the end of the day. While I was very thankful to have my water back on (after being shut off for over 72 hours) I was less than satisfied with some of process. At the end of the job the owner called me to discuss what had happened and what my options were at that point.

It is now a few days later and we are still in the process of working out a resolution. The delayed resolution is only a result of the owner giving me multiple options to ensure that I am 100% satisfied. While I wish that the job had gone smoothly I highly respect the way that the owner chose to do business once he knew that I was not completely satisfied. I truly believe that the problems that I experienced were not typical of CSR jobs but that when problems do occur the owner will do everything within his power to ensure that the customer is happy. I respect and appreciate a company that stands behind their work.

To summarize, I had a plumbing emergency at my house, I chose CSR to fix it, during the process there were some bumps in the road but I would still recommend CSR due to their top notch customer service. I would recommend CSR to my friends and family and I would also call them again for future plumbing needs.

Jonathan H.

10/28/2016

Called back within an hour and I was able to get an appointment within a couple days of call. Mike showed up on time, gave a fair estimate and did a great job replacing a tub/shower faucet and outdoor faucet. Courteous and cleaned up. Will definitely use CSR again!

Lorie F.

8/22/2023

Service is great! Was able to get a next day appt. Mike showed up on time and as always figured out the problem quickly. I definitely recommend CSR for your plumbing issues.

Meg J.

6/14/2020

Our kitchen garbage disposal was leaking and we called CSR, they sent Vincent who was very friendly and gave us the right options. He fixed the problem and did it with a smile, explaining our options. He also disinfected the area he worked on. Appreciate the customer service!

Emily C.

7/31/2017

CSR Plumbing is one of most respectful plumbers I have ever dealt with. Ray was amazing! He replaced our shower head, installed 3 new toilets (which can flushes correctly, old ones were horrible), and was able to set our hot water system to reach the upstairs bathrooms faster (with a set timer of 7AM-10AM/ 5PM-12AM). He was extremely friendly and was willing to explain to us how to change the time for the water heat, if needed. He was fast and a diligent. He also installed a water filter in our system so we're able to drink CLEAN, FILTERED water from all of our taps without having to buy water anymore. He's very knowledgeable and knows exactly what he's doing. I trust CSR Plumbing 1000000000000000000000%! Go to them! You won't regret it!

Gary F.

01/08/2018 12:00:00 SA

These guys are pros. They run a great business...show up on time, properly equipped, clean up any messes made and charge a fair rate for their services. I highly recommend them!

James W.

09/01/2017 12:00:00 SA

Don't say that you will give a quote if you will not. I contacted CSR with a simple plumbing replacement issue and asked for a quote. Instead I got the you must set up an appointment baloney. I found an honest plumber elsewhere on yelp that gave me a quote and did the work for that price.

Chris S.

09/06/2018 12:00:00 SA

Called CSR based on good Yelp reviews. The good: They were courtesy, on time and professional. I had a house shut-off valve and water pressure regulator replaced along with some other items. They were able to complete the job in a reasonable time. The price quoted was a little higher than I expected, but not unreasonable.
The not so good: After the plumber had finished, I inspected the pipes and found a very small leek. Luckily the plumber had not left yet, so I was able to go to the truck and point it out to him. To his credit, he fixed it without a fuss.
The bad: After the plumbing work we were gone on vacation for a couple of weeks. When I got back, I noticed our grass was brown. Upon further inspection, the water pressure to our sprinkler system was way too low, although the water pressure to the house was okay. I called CSR back to have someone come out and assess the problem since temporally it was related to the work they had done. The plumber came out, did a brief survey of the previous work and the problem. He informed me that the sprinkler valve probably needed replacing and it would be cheaper to have a landscaper do it.
Therefore, I called my gardener/landscaper and had him come out to evaluate the sprinkler problem. Within a short time he was able to determine that the problem was that the main water shut-off valve coming from the street had not been turned back on all the way. This was the shut-off valve the CSR plumber had used to turn off the water when he had done the work for me. It was frustrating that this happened, but more frustrating that the CSR plumber did not figure it out or check it when he came out the second time to evaluate the problem.

Kendra H.

07/02/2020 12:00:00 SA

Alan did a great job in fixing my parent's plumbing issue in the kitchen. Not only that, he was able to communicate fluently with my parents in their native language (chinese). It was so convenient for my parents and I'm happy to have Alan to do the job for us! He went far and beyond to make sure that everything else in our home was good even if we did not request it. He was an excellent person to have for the job. I would recommend!

tram d.

9/27/2015

It was Christmas in July!!! CSR got the city to pick up the tab! This rental is in city heights so the plumbing pipe is very old around that area. The pipe broke. I received 2 estimates. One is from a plumbing friend that can do it for 10k assuming all goes as planned. My friend has his own plumbing company and has done multiple jobs for my husband rental also. Our other estimate was from a big plumbing company for 30 something K. Both people say it was hard or not possible for the city to pay for it and I would have to fight hard for it to happen. I was at the dinner table with my husband and sad thinking I had to take my rental profit out I've been collecting to pay for this. I made myself feel better by telling myself I will still come up on top after paying for this, since my rental was been a cash cow all these years and with the booming real estate market. But I was not ready to part from my money...

My brother refer me to CSR. He said CSR is a reputable company. Does big job for corporations and don't take short cut. He also said CSR is competitively price so they are not the cheapest guy in town. I gave CSR a ring. CSR said that if they got the city to resolve my problem I would pay 400 and if the city doesn't fix it I won't pay anything. I had nothing to lose. I was so relieved CSR was willing to fight the battle with me. CSR went to look at my plumbing issue and got the city to come out. In a couple days the city was out there digging pipes in the alley fixing my plumbing problem. Everything is resolved. Love CSR! Geat service because you only pay if your issue is resolved! Best $400 I ever spent!! Thank you CSR!

E B.

10/14/2021

After a long discussion about what the work would entail, at the end I was told that they can not do it because their insurance does not cover more than 2-story buildings!
I don't know if that is really true or they just did not like the scope of work, but even that is true, I think they should put that on their website or Yelp page. If that is really true( which is strange since it would eliminate almost all condos from their service!), mentioning it on their website/yelp would save time for both sides.
On the plus side, they were quick to respond so I gave them 2 starts.

Rachael D.

6/24/2017

Thanks to Raymond and his outstanding team, we were able to get multiple fixes completed at a competitive price. I first hired Raymond to do a sewer scope on the main drainage pipe of a prospective home we were looking to purchase. After calling around, CSR offered the lowest price and Raymond gave a us a detailed video of his inspection. After buying the home, we realized that there were a few things that needed to be fixed which included a new water heater, leaks in both the shower and under the kitchen sink, installing a utility sink the the garage and installing the washing machine/disposal. Based off of his first visit, I decided to ask Raymond and him and his team did it all quickly and thoroughly and stuck to the quoted price. I even asked him to come back a few weeks later for a slow draining shower(unrelated to the work they did). The CSR team is truly reliable and I will turn to them first for any plumbing job in the future.

Ruth M.

8/16/2019

Do yourself a favor and stop right here! You don't need to search any further. CSR is the best plumber in San Diego. Super nice, caring, quality work and affordable!

Walter S.

10/28/2022

They were hired to replace parts in a 2 year old water heater. They were very professional. Not the most competative prices, but I'd hire them again.

Destijl S.

9/26/2019

We just moved into our renovated home and wondered why there was no hot water. We've used CSR 3x in the past and they're our go to for plumbing needs so we called and they were able to come out within an hour or two. Mike came in to assess the situation and it was as simple as him turning the pilot switch on..... I felt like a total idiot having them send a tech out for something as simple as that. We totally thought our contractor turned everything on. The minimum charge for a service call is ... well not that cheap, but they were able to have good faith and waive the fee for my mistake. They've always been good and fixed any of our problems w/o any issues, I wouldn't hesitate to hire them for any work needed at your home. We've had them for simple to more labor intensive jobs. They actually inspected our plumbing before we closed on the home and were very helpful during that process as well.

Long M.

01/01/2023 12:00:00 SA

I have contacted CSR plumbing for several jobs throughout the years and this review is long overdue. They are a wonderful company and provide the upmost quality service.

I would like to personally thank Ray as he came through to help me from small jobs as a garbage disposer to identifying major pipe leakage in our condominium. He saved me tons of money also by making sure I coordinated with my HOA before going about doing his business.

They are an honest company and upfront with their fees at reasonable prices.

Shanny L.

6/13/2022

We didn't end up needing their service for a plumbing problem because our issue had to do with a leak in our shower. However I wanted to leave a review because of the service call. The plumber that arrived this morning, on time, was very friendly and helpful. Before cutting into our wall, he wanted to inspect the area to make sure that this was in fact a plumbing issue. Turns out, he located a tiny crack inside the shower that caused the other side of our baseboard to bubble up. He also used a tool that was able to show us how wide the water had spread from the leak. He gave us some helpful tips on what to do and went on his way; no service call charge.

If we had a plumbing issue, we will be calling CSR back. We recommend.

Heidi B.

10/29/2012

I had an urgent need for a plumber to repair a broken water main. I called 5 plumbers, & only received 1 call back, from CSR. They were able to come out in 2 hrs after they completed another job, giving me a clear window of time. They arrived as scheduled, & took the initiative to contact the tenant for the specifics prior to my arrival. The work was efficient & professional. While waiting to complete payment(credit card on the spot!), Ray gave me some history of the business & their mission to provide great service. I was also given a 1 year warranty on the work they performed. Polite, friendly. This is my new plumbing service!

Derek D.

6/27/2017

I've used them for several jobs now, ranging from small fixes and inspections to major repairs.

For the biggest job, a hot water pipe burst and needed to be replaced, just before a long holiday weekend. Not only were they able to schedule a large job on short notice, they were willing to push their schedules even later to accommodate a surprise delay caused by another contractor (the drywall contractor who failed to show on time for the prep work that needed to be in place before the hot water reroute could be started).

Their work ethic saved me from having to go a long holiday weekend without hot water. Couldn't be happier with their work.

Steve N.

07/02/2020 12:00:00 SA

Alan came out on a Sunday evening after I had spent the entire weekend fixing the backup myself. I'm glad I took my friends recommendation and called CSR because I was in way over my head. Alan spent less than an hour to diagnose the issue and made an appointment to come back and fix it the next morning (it was 10:30pm at this point). He came back the next morning on time and fixed the problem quickly and was very courteous about it. I would've spent less money and time had I called CSR from the get go. Hopefully I wont need to, but if anything comes up in my 60 year old house I'll be calling CSR right away.

Karen G.

05/08/2013 12:00:00 SA

CSR Plumbing is hands down the BEST service company that has ever provided a home repair/improvement to my home. CSR is definitely a company that you MUST experience. I have used them twice for two unrelated plumbing problems. - one was a clogged kitchen drain which was caused by a clogged pipe outside of the house. The second was a water pressure regulator that needed replacement. In both instances, CSR responded immediately and came to my house within the day. They are the epitome of professionalism and integrity, are extremely courteous, efficient, reliable, highly responsive and keep the work area as clean and neat as possible. Since I discovered CSR, I no longer fear a plumbing problem knowing that I have found a reputable company that is honest, dependable and truly cares about going above and beyond to make sure their customers are highly satisfied. THANK YOU CSR!!!!!

Christine I.

12/12/2021 12:00:00 SA

Vincent has Excellent customer service from 1st phone call to being updated before arrival. He showed up on time, was professional, polite and always let me know the progress of the job. He explained the issues he found and discussed the solution he recommended.
Vince replaced my water heater shut off valve. He took me through what was needed and educated me about my water systems and pipings. Got the job professionally and properly completed. Would recommend hiring Vince for all plumbing needs.

Yung N.

07/12/2022 12:00:00 SA

Had a leak from my upstairs bathroom that went to my downstairs 1/2 bath. The walls were leaking to the floor. RAY guided me and told me to shut the main water off and turn on the water in the sink to get rid of the water siting in the pipes the problem stopped immediately. I ended up setting up an appointment with them because he was so professional and had a great personality. He then told me he would be sending someone out there. MIKE was the one who came to my home to help. He was on time and actually was there before I was. Sorry I had to make him wait 5min. Anyway he came In looked around and did his thing. Found the problem from upstairs that made a problem downstairs. He reset my toilet to its proper place, replaced the seal from under the toilet, changed a defective line, and gave me some tips to look out for with the drying process of the drywall which I'm gonna have to replace anyway, but was very helpful a knowledgeable. Knocked it all out in about 3hours. Would definitely recommend them and will be working with them again if anything happens. Hope it doesn't but I know who to call if it does.

Jeff S.

06/06/2020 12:00:00 SA

I called CSR due to some water coming out of the laundry room on to the sidewalk of our complex. After assessing the situation they sent out Ray to scope the size of the job and his recommendations (it was a concrete slab pipe leak) . After the HOA made the decision on repairs, Ray scheduled the appointment to make the repairs.

Let me tell you I was blown away by the service at this company. They stated it would be an all day job because it involved moving/replacing a commercial water heater, jack hammering the concrete, etc. Ray took the time to clearly explain the process to me, how it would be done and how long it would take.

Everything about this not-very-fun process was made so much better by working with CSR. Ray called me when he was on his way at 8AM, he showed up with the crew and all equipment needed right on time, started the job, and he had the cold water back on in only 3 hours!!! I thought for sure it was going to be all day. The entire job was done by 1PM. They cleaned up any mess, were very polite and an absolute joy to work with. I would HIGHLY recommend for any work you need done!

Nate T.

04/02/2018 12:00:00 SA

Alan was great! He not only fixed the clog but made changes so we could fix it easier if the issue reoccurs. He was very good let us know what happen and why. I would highly recommend CSR!

Lori H.

3/23/2017

We used CSR on two occasions in a span of less than 2 weeks and I have nothing but good things to say. First, Mike capped off some old plumbing in our master bathroom shower. He also provided some suggestions on how to close off the old drain myself to save me some money which I really appreciated. Owner Huyen promptly communicated with me and quoted me a price via text message based on the photos I sent him, but when Mike saw the scope of the work in person, he actually reduced the final price. Second, Ray fixed our leaking guest bathroom shower by replacing the cartridge. He found that the previous plumber I hired (Anderson Plumbing sucks) installed the shower valve upside down. I also mentioned my interest in a water filtration system so Ray gave me a quick estimate and we discussed where it could be installed and the scope of the work required. Overall, Mike and Ray were great and I would definitely recommend CSR. I hope Huyen treats you guys to a nice, expensive lunch :-)

Alberto V.

8/27/2012

Thanks again Ray and CSR Plumbing, as always you have come to my rescue.
From my original association with you about 7-8 years ago when you cleared the mainline of roots, to the installation of the water heater 5 years ago, to the most recent repair you did today of the leaky pipe. You and your employees have always been courteous, on time and professional. I appreciate your thoughfulness when you're in my home and especially how you come in and quickly determine the problem and solution. I do not hesitate to recommend you and the company when asked if I know a good plumber and I will continue to do so. Thanks again, hope I don't see you too soon, but it's comforting to know you and your reliability. Al Villasenor, Lemon Grove, CA

K K.

11/06/2013 12:00:00 SA

I would like to reiterate the exemplary comments seen below.

If you need plumbing repairs call these folks!!!

Pham and his team were so professional. It was clear they had experience, they diagnosed the problem quickly, performed the job very quickly, (same day), and restored the landscaping they had to dig up so that the disruption was almost unnoticeable. Throughout the job they were careful to maintain a clean and safe workspace and were very considerate of my property. They found some extra problems and addressed those on the spot also without adding charges. I had to leave during the job and I had confidence that they were trustworthy and this gave me great peice of mind.

Fantastic to see people take such pride in their work!!!

R O.

4/24/2020

Tried CSR Plumbing today for a clogged kitchen drain. By the way, don't ever put a cup of rice and/or spaghetti down the disposal. I didn't do it. Just saying.
Anyway, called to make an appointment and got one for the next morning. Alex came out and gave the estimate right then and there. My mom chatted with him and was very impressed that he was wearing a mask, as is the law of the land at this time in 2020 but more importantly, that he put down plastic AND cleaned up after himself! Polite and professional were words used to describe this fine fellow. The job was done in 20 minutes and we are now clog free! Will definitely call on this company again for all our pluggy, cloggy, plumby needs.

Darren H.

3/22/2017

CSR Plumbing is a great choice of plumber and a great company overall. They are punctual, professional, (booties over boots before entering, pleasant and helpful attitude with a smile) and honest, never trying to perform unnecessary service just to get more money. Ray, one of the team who has been to my house for a couple different incidents now (my house has some old pipes), is particularly great. He remembered being here before, remembering our names and the prior issue, which gave it a personal and friendly touch. He even showed me a couple little tricks I can do myself for minor issues. It's defintely a class operation, and I fully recommend them to anyone in need of some plumbing work.

A. R.

4/20/2020

Huyen, the owner, responded quickly and was upfront with the charges. His technician, Vince, came for the repair. Vince was professional and courteous.

What I like most about this experience is Vince's honesty and conscientiousness. He's a young technician and when he ran into something that he wasn't familiar with, he called for his team to get help. Some people are prideful and will keep trying things that may make an existing problem worse. Vince was also conscientious about his task. When a small piece of debris fell from the bath tub valve to the pipe connecting to the diverter spout, he made persistent effort to try to get it out. He treated a customer's repair as his own. I hope Vince keeps these qualities.

Jonathan S.

8/13/2018

Alan, Hector, and the whole CSR team are the best! They were quick, professional and took the time to walk us through the process of each repair and took time to point out possible problem areas in the future. I will definitely use them any time I need repairs.

Cristal S.

11/16/2018

CSR plumbing was very good to us. We are new to the area. Ray and Hector were very good to us. They didn't hassle us to do unnecessary work. Ray even made a recommendation that assisted us greatly. I would use them again and highly recommend them. They we're very professional.

Hayden H.

7/18/2018

I had CSR Plumbing install a utility sink in my garage and move/stack my washer and dryer, which required a new water lines to be run and the gas line for the dryer to be moved. Alan & Hector showed up on time, were friendly and efficient, and completed the job quickly.

I highly recommend CSR Plumbing and will be using them in the future.

JoAnn H.

09/11/2013 12:00:00 SA

These guys are my new plumbers. Ray and Allan installed a shower valve and toilet for me last month. They told me how much it would cost over the phone and how long it would take. They wore booties in the house, laid down a pad to protect the floor, and answered all my questions. They did an excellent job. After the shower tile was installed, they came by again to install the spout and shower controls. On top of great customer service, their fee was under the three other bids I got. If you need a plumber, go no further. You won't find a better company or nicer guys to work with.

Jim M.

07/12/2017 12:00:00 SA

Really courteous, prompt and upfront with their pricing. Had a semi emergency and they fitted me in the following day. Gave me updates on their arrival. Ray was efficient, knowledgeable and explained what he needed to do. Highly recommend!

John U.

2/20/2020

Over the last several weeks I have had to call them a few times - yes things went bad all at once!!! Each time Ray came out and diagnosed the problem, explained what was wrong and what was needed to fix it, and then fixed it on time and on budget.
This company come with my wholehearted recommendation.
They are the ONLY plumbers I will use going forward.

Jane K.

01/04/2015 12:00:00 SA

We were really impressed with CSR. After pipe leak, CSR was the only plumbing company that could come out the same day. The tech was prompt, professional and courteous for the assessment and to cap the pipe. Huyen returned a few days later to reroute the pipes. He was extremely knowledgeable and helpful answering my questions and talking to my insurance company. We definitely recommend and would use again.

Tom S.

3/22/2015

Best contractors I have ever met. I work on elevators for a living. I see a lot of different contractors everyday. I know what to look for when choosing someone to work on my home. These people are the best at what they do. No project is going to go perfectly when renovating a 30 year old home but they dealt with the challenges professionally and made sure that the finish product was exactly what I wanted. I even bought the wrong drain for my shower and instead of them putting it in he sent someone to get the right one. He didn't charge me extra and refused to take extra even though it was my mistake. Whenever someone mentions plumbing I tell them CSR is the only one they should consider

Amber W.

1/21/2019

We had roots in our main drain and sewage was backing up to the point it blew the pressure relief cover in the flower bed. CSR was there right away to clear the line and fix the problem. We've been very pleased with their work every time we have called them!

Ron G.

2/19/2015

Ray came out and repaired a leak under our house in a professional and courteous manner. His bill was very reasonable and I would not hesitate to use their services regarding any plumbing services.

Joseph A.

12/16/2013

Can't say enough about their professionalism and hard work ethic. Ray and his brother were the technicians that came to my home and they went above and beyond expectations every step of the way. They definitely earned my future business!

Joe K.

10/12/2018 12:00:00 SA

I needed some cast iron drain lines replaced. Huyen gave me a detailed quote on what work would be done and when he could do it. Fair priced. Alan and Hector arrived on time, were knowledgeable and friendly, completed the job on time and did a nice job cleaning up. Highly recommend.

Pearl H.

8/18/2022

Would 100% recommend CSR plumbing. I needed to schedule a plumbing inspection following a home inspection I did for a house in escrow. I also thought I would need to have a video scope done. I called MULTIPLE plumbing companies including CSR plumbing, and was bummed to learn that most companies were booked for the entire week. Since I was in escrow, I needed someone to look at the home ASAP. Someone put me in contact with Ray and he managed to squeeze me in the next day.

First off, RAY was AMAZING. He was punctual and extremely thorough during the process. He took the time to explain to us all the things that were called out during the home inspection and flagged which items could be problematic.

One of the things that I value most from Ray was his honesty. Most places I called wanted to do separate charges for both the plumbing inspection and the video scope (which is completely standard and understandable). Upon arrival, Ray explained to us why he thought the video scope wasn't needed or wouldn't benefit us in this instance. Not only that, but he ended up not charging us for the plumbing inspection either despite staying there with us for over 45 mins.

He ended up saving us $500+ on the inspection alone and probably an additional $3K by flagging things that will either need to be replaced/fixed before we move in.

I intend to use CSR plumbing for any future related plumbing issues. Thanks again Ray!

Angela B.

10/13/2016

I am so excited to have finally found an honest, reasonably priced plumber! Alan and Alex called me a few hours before their appointment to let me know they were running early and asked if they could come 2 hours before my appt time. How many times have you heard of a plumber running early? I'm also happy they called and didn't just show up. We had an issue with our bathtub and they were upfront about pricing and let me know if they weren't able to fix the issue there would be no charge. Most plumbers try to charge just for coming out, even if just for an estimate. The total ended up being less than half of what other plumbers quoted us. Alan and Alex were professional, timely, friendly and polite. When we told them how relieved we were to finally find a good plumber, Alan let us know they are in the business of creating lifetime customers. I am so relieved to know I have someone reliable to call for all of our future plumbing needs. I cannot recommend them enough!

Thyda S.

12/26/2015

Ray is a lifesaver! He took care of our leaky toilet valve the same day we called. He also helped troubleshoot a couple other minor issues. He's great as he took the time to thoroughly explain how things worked and how to prevent them from going bad. I've already used him for another job and would definitely recommend him to my coworkers if they are in need of a good plumber. Also, he's a dog lover and had treats ready for the pooches. Thanks Ray!

Tammy B.

03/12/2021 12:00:00 SA

I called CSR to clear two tub drains. They were able to clear one, but not the other. The plumber actually said he had to tear down my bathroom wall for $700+ to clear the drain!!!

Fortunately, I called Anderson Plumbing and they easily cleared the clog with a shop vac for $53. SO glad I called Anderson instead!

Maria O.

10/31/2015

This was the best experience I've ever had with a plumbing company. Ray called me when he was 20 minutes away and showed up right on time. He had his shoes covered when he came inside so as not to track in any dirt. He was polite and pleasant. He gave me good information and did not charge me at all for the evaluation. I will be using CSR for future plumbing needs and letting my friends know that this is the guy to call.

Joe W.

12/15/2016

Did not have service done with them. I called twice between 8--10am one weekday morning, and both times got recorded message telling me their normal business hours (they should have been open). Okay, left a message the first time--they're busy, no big. However, I did not get a return call until after 6pm that day. By that time, I had already got appointments with other plumbers.

I hope it was just an off day, as they seem to get rave reviews. At least they did get back to me.

Kathy G.

10/20/2021

Ray and Vincent helped us out for two jobs. The first Ray and another associate replaced all the lines supplying the toilets, and converted the supply line connectors under the bathroom faucets from shark bites to something more easily controllable in an emergency. The second time Vincent helped replace our p-traps under two bathroom faucets. Work is guaranteed for a year.

Taylor C.

07/03/2020 12:00:00 SA

Noticed some wet stucco around a clean out. Called CSR - they were prompt, professional, and friendly. They considered the water may have been caused by a clog backup based on some other symptoms we'd been having. CSR ended up resolving a couple of clogs for a very reasonable price as a first step to save breaking into the stucco or through the cabinetry in the kitchen. When the wet stucco didn't dry up, they came back to troubleshoot and identified the issue (appliance malfunction) at no extra cost. Will absolutely use CSR again for any plumbing issues that arise!

Tim S.

2/22/2021

Mark was professional, on time and did a great job. He called before arriving to let me know he was enroute and arrived within the time frame. He understood my problem with the gas line and adjusted/fixed the issue. He was knowledgeable with regards to plumbing/hot water heater questions I had. I'll be sure to keep CSR's phone number at the top of my list for all plumbing issues.

Ron C.

1/14/2019

This is the second time I called CSR Plumbing to take care of my plumbing issues. Both times, I had Mike as my plumber. Not only that he is very knowledgeable, but he's also courteous and professional. I'm glad I found my go-to plumbing company.

Nick E.

4/19/2018

I'm glad I called CSR plumbing, they were fast and I had an appointment right away. Mike did a great job coming by and fixed my 2 valves. I would recommend them for your plumbing needs! They also gave me a Military discount A+

Tu K.

07/02/2020 12:00:00 SA

Kids (me) dropped something in the toilet and clogged the plumbing. Luckily CSR came out within an hour and troubleshot the issue. Checked the manhole - nothing our technician got on the hot ass roof and used the snake camera down to see what was the issue. Alan I believe his name was, identified and handled the issue and we were back up again in no time. I'd highly recommend CSR to anyone and all my friends and family. Great professional friendly service!

Derek T.

06/06/2020 12:00:00 SA

Michael came out to give a quote for rebuilding a shower valve ($310 labor and parts) vs. new shower valve with shutoffs in the valve itself ($750). I opted for the rebuild. Michael was on time and did a nice job (getting the old parts removed was difficult- he had to use an angle grinder at one point). Finished up in one hour. Would consider their services for the future!

Kevin L.

07/02/2020 12:00:00 SA

We live on a slightly elevated lot and had a clogged drain in the backyard. Rain water would collect, causing all kinds of problems, primarily mosquito larvae. We scheduled an appointment and Alan promptly arrive to take a look. He quickly diagnosed the problem and cleared the blockage. The level of attention, detail, and response time surpassed our expectations. Alan's the man!

Graham H.

2/24/2022

Have used them twice. Very responsive company. Vincent was very thorough, considerate and helpful. Highly recommend.

D L.

5/29/2013

My water heater started leaking on a Friday morning before work. I turned off all the water and contacted a few people to see if they had a plumber recommendation. Well my dad recommended CSR plumbing. They were able to fit me in on the same day which was great. They called me to let me know what they were coming and were right on time.

Ray and Alan were the plumbers that replaced my water heater. They were very professional. I sat and watched for the 2 hours they were there, asking questions as they went. They answered each and every one of my questions and even gave me some tips. When they went into my home, they also brought their own booties to put over their shoes. They were awesome. I would definitely recommend them.

Greg B.

01/03/2020 12:00:00 SA

Called CSR yesterday when we had an unexpected water leak. CSR was referred by our realtor. The person who answered the phone was courteous and was able to schedule a plumber 'between noon and two'. At 11:50 am, we got a call saying our plumber was in the way; and there he was, promptly at noon--right on time. We got a very reasonable quote and the problem was fixed well. When he finished, he swept up and then even sprayed and wiped down the floors. Great service start to end. Highly recommend. We'll use them again.

M. D.

07/03/2020 12:00:00 SA

To be clear, we did not proceed with working with CSR because we changed our mind on the project altogether (not the fault of CSR whatsoever).

However, through the quoting process, CSR (Huyen and his office manager Mike) were fantastic to work with. We got several bids for our project and Huyen was communicative, timely, honest, wore booties and a mask (COVID-19), and came in with a competitive bid. His was the only bid to also come with clear paperwork that spelled out the scope of work! I was surprised by that. Very professional. In fact, we signed on the dotted line with CSR and went so far as to work with Mike to go through the permit process.

In the end we decided to not to proceed with the project and CSR was so understanding. Again, the decision had absolutely nothing to do with CSR. We would definitely turn to CSR again for future plumbing work based on this experience.

Samantha B.

3/31/2015

You know how just one thing will drive you insane, and it really isn't a big thing, just annoying. That was the situation with our kitchen faucet, it just looked out of place. Everything else matched, but the faucet, everyday it would haunt me. One day, on a whim, I called a plumbing company to ask for an estimate. He laughed and said he could take a look later the same day. He looked at the faucet, commiserated with me about how it didn't fit in, and told me what exactly to buy. I called with the replacement and he wiggled me in between appointments. I'm so much more happy, stupid faucet.

Tai N.

07/02/2020 12:00:00 SA

CSR came to the rescue again. I have been using this company over 25 years. Service level is phenomenal, Alan was professional and courteous, he went above and beyond to make sure my waterheater was installed properly.

Bill F.

07/03/2020 12:00:00 SA

Have called CSR for over 20 years; honestly the most trusted service I have had with plumbing issues. Professional, trustworthy with recommendations for plumbing issues and affordable. Why use any other company.....CSR is the best!

Traci G.

11/13/2018

CSR Plumbing has provided excellent, professional service for our home for several years. Hector was very knowledgeable, friendly and provided excellent customer service. He provided an assessment, immediately quoted a repair estimate prior to the job and then expediently completed the job. He then reviewed the work that done and inquired if I had any questions. He was extremely thorough and meticulous with cleaning up. Thank again for an excellent job!

Nick H.

9/24/2019

Alan and Vincent were super efficient and available in less than 24 hours notice. My plumbing backed up and they were able to snake and clear it within an hour of arriving. They also showed me the live video of my sewer pipes and gave me peace of mind that the job was done. I highly recommend CSR Plumbing and I'll call them if I ever have any problems again. Thanks guys!

Elaine T.

08/08/2017 12:00:00 SA

Thank you Ray and Jay for fixing all of our plumbing and leaking issues! I had several issues I needed fixed including our clogged kitchen sink, leaking bathroom pipes and leaking toilet. Upon arrival Ray and Jay worked quickly to find the problem and was able to fix them in a very timely manner. During their time here they remained very professional and did a great job! I highly recommend them for your plumbing services.

Siying Z.

05/02/2020 12:00:00 SA

I picked up CSR plumbing based on Yelp review, and it turned out to be great. Mike showed up on time, took care of all the plumbing issues I had, and cleaned up everything before leaving. Very reasonable price as well.

Tina M.

02/07/2019 12:00:00 SA

Ray and Alan and others of CSR Plumbing have visited my house many times over the years. They have snaked drains, cleared roots from pipes, fixed irrigation, installed pipes, installed/ fixed faucets . . . you name it, they fix it! They are highly trained professionals. They book appointments in a timely manner and show up on time, always! They are polite, hardworking, trustworthy, and never leave a mess. I enthusiastically recommend CSR Plumbing.

Kevin C.

11/26/2018

CSR was referred to us by a property manager client of mine. We were originally quoted for some work regarding broken pipe running to our kitchen area that seemed wrong by another company. My wife and I both work in construction/landscaping and thought another opinion would need to be sought after. CSR quickly fit us in their schedule after a holiday weekend. Ray and Hector showed up and diagnosed, priced out, and made repair right away. CSR was very honest in there pricing and evaluation. We will definitely use them again for any of our plumbing needs. Highly recommend their services.

Binh N.

4/27/2014

If I could give CSR plumbing 10 stars I would. Ray at CSR plumbing has gone out of his way to fix my numerous plumbing problems I've had with my home. I had a emergency main line water leak and Ray came on Sunday to fix it. Along with the great costumer service they have very good pricing on their services. I've tried other plumbing services in San Diego but none of them compare to CSR plumbing. Keep up the good work guys!

Lynette S.

6/22/2019

My tankless water heater suddenly went out on Monday morning. I checked the Yelp reviews and found CSR Plumbing with glowing reviews. I called them on Monday morning and left a message. They called me back very quickly and scheduled Mike to come out to perform diagnostics that afternoon. Mike came within the scheduled time and took a look at my tankless system. Sadly, my unit was leaking and my circuit had shorted out. Mike called the manufacturer and found out that my unit was fully covered despite being 5 years old! Yay! The manufacturer sent me the replacement parts and Mike came back to replace the parts on Friday. Mike came early and did the work plus he installed a filtration system to help prevent future issues. A big thank you to Mike and CSR Plumbing for such excellent customer service and for giving me hot water again!

Brad G.

11/26/2021

I used CSR to replace some old cast iron pipe under my 1950's house. To be honest, it started off very rough. There was some miscommunication/ misunderstanding with the techs that showed up. I over reacted and things went south. The owner called me and calmed my ass down. He really is a good guy. They did a great job and in a timely manner. I would definitely use them again.

Chris D.

7/29/2017

Ray IS the best in the biz!!! I needed a new toilet and certain work done that he did everything in a timely manner while adding attention to detail. From this point on he's my guy and I wouldn't recommend anyone else. You want grade A? you go see Ray

Nick J.

04/05/2020 12:00:00 SA

Huyen and his technicians at CSR Plumbing are great! I had two water heaters installed into a friends Airbnb property and they did an excellent job. Customer service was great and their pricing was also very affordable. Definitely consider them for your next plumbing project!

Connie P.

8/24/2012

We have been using CSR Plumbing for years - fixing leaks, unclogging drains, replacing faucets and toilets. They were always prompt, professional, and very reasonablly priced. They always explain the options that you have. They leave a work site clean. But it was not until a few years ago when we needed to change out the piping in our house that we realize what a great plumber we had. This work involved dealing with our insurance company and took days to complete. They followed the insurance company's guidelines with no issues. The price they gave for the job was unbeatable. And having the opportunity to observe their work over days really cemented my regard for them as one of the best plumbers out there in terms of knowledge, trustworthiness,and professionalism. I would never use another company for my plumbing needs.

Brian M.

3/20/2018

Mike from CSR fixed a cracked pipe under my kitchen sink that had the potential to do lots of water and mold damage. Mike showed up on time and fixed the problem fast. These guys are great!

Angela R.

9/17/2018

CSR Plumbing is by far the most honest, most professional and knowledgeable plumbing company I've ever worked with. I was recommended to CSR by a friend after having a very high and surprising quote by another company. I spoke with Huyen over the phone, who quickly made me feel comfortable and ensured that they would be out to give a quote. He also encouraged me to get as many quotes as necessary to feel absolutely comfortable with the process.

Ray and Jay came out to the house. After I told them what the previous company found, they quickly got to work. Not only did they save me a tremendous amount of money, they were extremely honest with me. They spent several hours at my home making sure that everything was done absolutely right. Ray also gave me a very honest assessment of what type of work I will need to have done in the future (I have a 60 year old house) so we won't be surprised and can plan down the line.

What I thought was going to be a disaster ended up being a pleasant surprise and I now have a go-to company when I need a repair. If you need a plumber, please don't hesitate to contact CSR plumbing. I cannot recommend them more highly.

Dana S.

07/07/2023 12:00:00 SA

Excellent service today clearing roots from the house line to the sewer line. Alan was very helpful explaining everything and how to prevent future problems. I highly recommend CSR.

Casey R.

03/07/2014 12:00:00 SA

Really pleased with the service. The attitude, information and knowledge the vendor provides is huge to me. I like detailed explanations and when people talk to me like I'm intelligent and not just someone to soak for money.

They did a great job clearing a lateral line blockage that another plumber could not clear. They also showed me video of the entire line and marked my yard with the route of the pipes. Now I know what the situation is and what work I can budget for in the future to make repairs and/or future clogs easier to deal with.

They came at 5:45pm - no extra charges because they gave a 4-6pm window which is fine with me. They also charge per job, not on a time basis. This works out well in my opinion because they will try lest costly options first and not charge you for those if they don't work and more involved measures are required.

A local Serra Mesa company and know the area and the homes well. They were not the cheapest but the work was well done, they kept my house clean and offered options without pressure. I'll be calling them back for the double cleanouts when the time comes.

Patrick H.

10/09/2018 12:00:00 SA

Mike came over from CSR Plumbing... he was absolutely fantastic, really knew his stuff. I had three problems and he was to help me gain insight as to how the problems came about, how I could prevent them in the future and most importantly... he was able to swiftly fix them!

I really enjoyed this experience. No one wants to NEED a plumber but I'm glad it was Mike CSR sent over because he really made me feel at ease.

Thanks Mike!

Larina L.

7/20/2022

I have used CSR Plumbing twice for maintenance work this year. Mike was always punctual and got the job done efficiently. He was able to troubleshoot a difficult situation, and is very knowledgeable and provided me with useful advice/tips to extend the lifetime of parts. Great customer service and reasonable prices. Ask for Mike!

Lucas H.

3/27/2021

Best plumbing outfit in town! CRS Plumbing is incredibly efficient, hard-working, trust worthy and super reliable. They are my go to guys for all my plumbing needs. Five stars and two thumbs up! You won't be disappointed-go with CRS!

Michael T.

07/12/2023 12:00:00 SA

Highly recommened - honest and quality workmanship.

Mike from CSP Plumbing installed a heat pump water heater at our home. Mike arrived on time, immediately set out to work, and did a fantastic job of installing the water heater. Everything was installed to code, the pipes were cleanly fitted, and the job site was left as clean as when he started. Thank you Mike and CSP! This is now my 'go-to' plumber whenever a plumbing issue pops up at my home.

M C.

10/21/2020

I've been using CSR for over 10 years, from my town home, to my rented home, to my owned home. No matter who comes for the job (Huyen, Ray, Mike, Alan, Vincent, or Julio) they are always professional, friendly, and do a great job. Most recently, Alan and Vincent came out to do a full day job doing various repairs for a new home purchase. They did a scope and saw several tree roots in the sewage pipes leading to the city's sewer pipes. They provided a detailed video showing exactly what was down there so we knew it existed and it wasn't just an attempt to upsell. Alan and Vincent explained the options and left it up to us, no pressure.

2 weeks later, Vincent came back, this time with Julio. They did the hydrojetting to clear out some of the roots. They were professional, friendly, wore masks and did a great job. They cleared out 99% of the roots (compared to the previous video) but had difficulty with one that would just not clear out. Vincent was honest about it and recommending increasing the PSI of the hydrojet for fear of damaging the pipe even more. We appreciated the honesty and advice and are happy with the work Vincent and Julio did.

I've said it before...I hope we never have any issues requiring plumbers to come, but if we do, CSR is the first we'll call.

Art L.

8/24/2018

Hector and Alan installed a clean out in our main sewer line as well cleared out some roots that were close to the city sewer line. We have an older house and how our plumbing is set up it was not a simple task to get to the roots. They walked me through the process so I could decide the best approach for them to fix the issue. Seeing the video of before and after the roots were removed was a nice touch. Previously CSR has installed a utility sink and hot water heater. I have been pleased with their service each time. They are my go to plumber. Thanks guys!

Morgan S.

3/27/2021

I contacted Huyen and CSR to get an estimate on replacing a part of my sewer line that had been damaged from root intrusion. The cast iron pipe was 60+ years old, and the sections under the house in the crawl space also looked like they needed to be replaced. Huyen took time during the estimate to go under the house and look at all of the plumbing, and reviewed videos I had from a sewer line inspection that I recently had completed. I got estimates from 3 companies, and selected CSR for the job - the price and Huyen's professionalism made the difference (detailed estimate and contract, he wore booties when in the house, etc.!). I was able to schedule the work two weeks out (it was not an emergency, and CSR is busy given the great reputation they have earned).

I made the right choice -- the CSR crew did amazing work! They were onsite as scheduled, incredibly professional, kept everything clean (placing excavated dirt on tarps, etc.) and hard working. Alan and Vince were the main techs on the job, and quickly into their work they concluded that rather than running a new sewer line in a new location, the integrity of the original cast iron pipe was good enough to instead put in a CIPP liner. Alan took time to talk with us about the option (including showing us the line via camera inspection) and both Alan and Huyen were responsive to our questions. We decided to switch plans and go with the liner, which saved us from having to create a new trench through our yard AND saved us money off the job!

After about 2.5 days of work, our job was complete: we had a totally new sewer line. All of the cast iron (including the vent fittings) under the house was replaced with ABS, the one section of line under our garage and drive was replaced with the CIPP liner (tied into the main sewer), and the crew installed a new ABS section with unobtrusive dual cleanouts in the front yard. Huyen was very responsive throughout the work, replying within minutes/hours to emails I sent with questions. Alan and Vince were great, and Alan also completed some additional work I added on to the job (installed a pressure regulator on our water line and fixed a leaky shower diverter).

CSR does amazing work, and I will contact Huyen for any and all plumbing needs I have in the future. Thank you CSR!

Bill K.

12/31/2019

CSR truly lives up to their goal of being the premier plumbing company in San Diego. We've used them three times, two times for emergency related work and today for a drain stoppage. Each experience was outstanding. Alan our primary technician is the consumate professional, extremely customer oriented, explained what he was doing, and provided comprehensive details for a novice to grasp. If you need any level of plumbing work done, you must contact CSR to get it done right the first time, every time. You won't regret you called CSR. Hats off to this great team of professionals, especially superstar Alan. Dr. Bill Kono

Meg K.

08/12/2014 12:00:00 SA

Flushed a toilet paper holder (the springy white plastic thing) down the toilet. Yep, sure did. lol

I called yesterday afternoon and Mike came out the very next day. Mike called to let me know he would be there in about 20 minutes.. He was very professional and courteous. He explained everything very thoroughly, which I appreciated. He had to remove the toilet to retrieve the TP white spring thing.. I was really expecting a mess of foot prints and water (hopefully, only water)- which with previous plumbers have been a staple of their finished work. :) Yet- the bathroom was left clean! Very please! Thank you Mike!!

Gretchen M.

12/17/2013

Nicest guys! These guys are so professional and responsible. Super good people skills and customer service quality. Communicative. Clear. Professional. On Time. Really, what more can you ask for?

Kent S.

08/05/2023 12:00:00 SA

We had a blockage of one of our toilets where it backwashed into our backyard. I saw the many positive reviews and contacted CSR to schedule a day/time to inspect the problem. Ray was great with communication and arrived right on time. He was able to gather video to show us what was going on in the pipe, explain why it was happening, cleared the blockage, and gave us long-term solutions such that it wouldn't happen again.

Fast forward to the big project. I reached out to Ray to see if we could get our old cast iron plumbing replaced. He came back and did a full inspection determining where they would need to make cuts to replace the pipes. Because of the work, it was originally quoted 2-3 days of work. Again, communication was outstanding with prompt arrival. Ray brought a team in on Day 1 and, with their hard work, were able to finish the entire project by the end of that day. Each member of the team was courteous and they left everything cleaner than when they started.

We have definitely found the plumbing service we plan to use as long as we live in the SD area.

Steven T.

03/02/2015 12:00:00 SA

Best Plummer ever! Super honest, hard working, and efficient. Very satisfied customer right here.

Jason K.

9/23/2018

One of the showers at my place stopped producing hot or even warm water recently. (hint: not the shower I use). Once I found out about this, I contacted the last plumber I used. They were booked until the following week. I started inquiring on a Monday, so that meant 7 days of cold showers. I started sending out inquiries to other plumbers on Yelp. Several replied back, with two saying they could come on Thursday. I chose to go with CSR based on the Yelp reviews. I called Huyen (the owner) as requested after talking to him through Yelp. It was simple to set up the appointment. One of the plumbers came through during the time window given to me. He wore shoe covers when inside my place, which is a cool thing in my book. He took a look at the shower after taking a few parts off, and had hot water coming out in no time. He was courteous, professional, and friendly. And the person who uses said shower was very glad afterwards. Very good experience, would highly recommend.

Chupy C.

09/03/2014 12:00:00 SA

The plumber arrived on time, was very courteous and professional. Definitely use them again and recommend to friends. I give 5 stars but Yelp filters my 5 star reviews.

Jesus R.

03/12/2021 12:00:00 SA

Ray & Vincent just left after fixing a few things. They wont try to upsell you or rip you off. If there is a simple easy cheap fix - they will tell you. CSR has all the best tools and are super knowledgeable and experienced. CSR helped me out a few times and I will keep calling them for all my plumbing needs !

Caryn F.

06/11/2018 12:00:00 SA

Honest , on time and great work. Would highly recommend them and will use them again.

John H.

10/13/2017

These guys are awesome, I started off with a different plumbing company with a clogged toilet and it all went down hill from there, after alot of money and a clogged and unclogged toilet and a none draining tub 2 weeks I decided it was time to call someone else. That's when I met Ray, he was super nice and explained everything to me and what was happening. Amazed that the other company never did a camera inspection that was the first thing he recommended. He quickly found the problem (4 pieces of cast iron pipe inside my main line!). He told me they were acting like a flap hence why the back up only happened some times. His crew came back the following day and got all the piping out! So excited to have a working tub and toilet again! I will use these guys any time I need plumbing done. I highly reccomend them don't just read this review and scroll on by call them up!

John D.

11/09/2017 12:00:00 SA

My wife and I called out CSR to have them jet our sewer line and then run a camera to find out why we had such a slow toilet flush/drain. We had 2 other plumbers out prior to CSR, one snaked the lines and shortly after they left the problem came back, the other contractor ran a camera, but due to the water in the pipes the results were inconclusive and advised that we call a plumber out to jet the lines and then run a camera in the pipes again. When Hector and Alan came out from CSR, they immediately questioned what the other folks had done and diagnosed and within 15 minutes they had a camera down my pipes and showed me that in fact the problem was the piping underneath the house and it was not pitched enough to encourage the water to move out. They not only saved me $400 on the site visit by not jetting before looking, they also helped me and my wife to figure out the problem so we could solve the issue once and for all.

As a fellow contractor I can tell you these guys are good at their trade. Hector and Alan were our service techs, they arrived on time, equipped and ready to answer my questions and solve my problem. In addition to that they were VERY ethical and a great value. I would definitely use them again or refer them to any family or friend!

Debbie L.

6/13/2020

Water heater leaked and they came to replace it same day. Did an excellent job. They also sent someone out the next day to verify the unit worked properly. They were expensive, but it was Sunday and they were efficient and professional.

Kiki H.

7/22/2022

Definitely found myself a new plumber! It was so easy to contact and schedule an appointment. They were very responsive via Yelp and also to my calls. Although there was about a two week wait (which wasn't a problem in my case because it wasn't an emergency) it was well worth the wait!!

My laundry utility sink backed up. Originally, a different company came out and quoted us a ridiculous amount to fix the issue. They made it seem like it was a big, cumbersome, expensive project because of the potential age of our pipes. Notably they didn't snake the drain from the roof because the plumber didn't have a ladder with him that day. (?!?!) This was after the company forgot my morning appointment and didn't show up until approx 4:30 pm. Sigh. In my opinion he didn't really explore all reasonable options before determining the solution was to cut into pipes and walls and replace parts because he was convinced the old pipe materials would break if he removed it, which would require another visit. I didn't feel confident in the recommendation or work so I called CSR instead and I'm soooo glad I did!

Alan and Vince arrived promptly on time. They were super friendly and seemed to know what they were doing immediately. They also seemed pretty confident that they'd be able to fix the issue expeditiously and cost efficiently, and I'll admit, I was skeptical after the last plumber! Turns out there was SAND in the drain pipe causing the blockage in addition to a broken nut. The aforementioned pipe was easily removed and replaced and did not break! (*shocking*) In less than an hour, everything was fixed and it cost a fraction of (ie it was totally reasonable) what the prior plumber quoted me! I was shocked. Alan fully explained the work they did and showed me pictures and videos.

I felt that I got high quality work from a reputable company, and was not taken advantage of. I can't recommend CSR enough, they rock!

veronica m.

08/11/2014 12:00:00 SA

OUTSTANDING!!! Having dealt with many plumbing companies over the years I can honestly say I have never had the quality of service that I received on 8/8/14. I needed a kitchen faucet installed ASAP. Not only were the technicians (Ray and Allen) EARLY they were quick, efficient and meticulously clean. They even put my products back under the sink. When I got home I was thrilled. Thank you so much.

veronica

Ben J.

6/18/2015

I converted my leaking water heater to a tankless water heater. Overall a very positive experience. From beginning to end my 3 basic needs were met (professional, reasonable price & quality work). I would use them again & recommend them to a friend.

MJ A.

6/19/2014

BEST Plumber I have ever dealt with! Huyen was so nice and honest with me and explained to me everything in detail of what the work will consist of. Huyen first perform an inspection which then was determine that I did in fact had a broken pipe under my house which was causing a terrible odor. Huyen and Ray both worked on this project and did a great job! I felt the price was reasonable and I did not felt at all like I was being ripped off as I have had in the past with other plumbers! I believe that CSR Plumbing is an honest and reliable company! I would highly recommend them to any of my friends or family members!

Thomas L.

4/15/2022

This is my second time using CSR service. I had a pipe leak behind the wall in the garage. It took less than 15 mins for Huyen to locate exact spot of the leak! Responsive, Friendly, Great Workmanship, and competitive price! My go to place for my plumbing needs.

Darcy O.

06/12/2019 12:00:00 SA

We've been using CSR plumbing for many years for a variety of basic home plumbing services. They've always done great work, shown up on time, promptly returned calls, etc... We will continue to use them as our first choice when something needs work in our home.

Bob C.

1/23/2015

That was easy. My regular plumber was too busy to see me for at least a week. So I called CSR Plumbing based on their Yelp Reviews. Two days later Mike from CSR is at my doorstep ready to hook the water up on my bathroom basin. He's very pleasant, takes the time to listen to me, and then goes to work. Plus he looks at and advises me on what to do about my drains and my shower. Then he's done. Instant gratification for a very reasonable price. Now CSR will be my on call plumber.

Michael T.

07/01/2015 12:00:00 SA

Called CSR Plumbing for 3 services: Unclog and clean kitchen sink drain, fix leak between dishwasher discharge to air gap, resolve low pressure faucet issue in two bathroom sinks. They gave a courtesy call 30 mins before their scheduled arrival. Ray and Alan arrived ready to work. Both were very professional and courteous. Before performing any work, Ray took a look at the issues I needed to be addressed. Ray calmly and confidently explained what they could do for each case and showed me a pricing list to request approval to perform the work. After agreeing, CSR was able to fix most of my issues in less than an hour. Although some of the work appeared dirty, Ray and Alan ensured the worksites were left clean before they left. For all the issues, they only charged me for the kitchen sink clog. They offer a 30-day workmanship guarantee. I'm happy with CSR's service, professionalism, honesty, and expertise. I would go with CSR Plumbing again if the need arises.

George H.

11/04/2019 12:00:00 SA

Mark did a fantastic job! He was able to figure out the issue quite swiftly and was able to repair the issue. We had a couple other minor repairs that needed attention and he swiftly took care of each of them. I would highly recommend contacting this company not only for their speed and service but for their quality and service. The associate that came to my house was extremely respectful and very polite. You can tell that he had an exuberant amount of knowledge in Plumbing. I love it when I feel confident about paying somebody for the work that they do because I know it was done right. Thank you CSR for hiring a fantastic employee and for being a great company.

Dan W.

8/27/2015

We recently relocated to San Diego and had a real shock with our first water bill. After two weeks with just one person living in the house we registered Tier 4 on the city scale, and had a water bill of almost 300 dollars, about double what most people report for a two month billing cycle!

My wife had noticed hotspots on the floor of the kitchen and adjoining garage. Talking to family they told us we probably had a slab leak and it could cost big bucks to fix. But not fixing it was going to cost us big as well, so I started looking for a plumber.

The reviews on CSR were very good. I admit, I tried calling a couple of others first, but Ray answered my call right away and instead of having to wait two to three weeks, he was able to bring a crew within a couple of days. We setup the leak detection appointment and within a day I had to call and cancel. The moving van was going to arrive a day earlier than expected and I didn't want to have everyone colliding. Ray was great, he actually moved the appointment UP and extended his work day to do the detection the night before the van arrived.

They came in, verified the leak, hot water as expected due to the hot spots and estimated at a rate of 8 oz every 5 minutes.

He bid a price that seemed very fair and we setup the appointment for this morning. He brought a crew of two additional with him, reassessed the situation and proposed a better solution. The cost was the same, but I was happier with the new proposed layout of the pipe rerun.

They were here almost four hours. The did seal the places the new piping comes into the house so we won't have more unwanted guest entries. We will have to hire someone to fix the drywall in two rooms where the reruns impacted the walls, but I again agreed with Ray, paying $95 an hour for plumbers to do drywall didn't make sense although he was quite willing to do the repairs if we really wanted him to do them. Again a reasonable suggestion and shows he wasn't out to gouge us for the maximum dollar figure.

With a one year warranty on parts and labor, I'm very happy with the outcome.

Bob N.

04/02/2016 12:00:00 SA

I couldn't get a hold of my regular plumber and so called these guys solely due their yelp reviews. They were quick and straight forward. They have a price list for almost everything they do, so their is b.s. After replacing a water heater, he told me the water pressure was a bit low and that the main valve to the house would need to replaced at some point. I mentioned him just doing it now, and he let me know it would be okay for a couple more years. The fact that he didn't just push to do more work is a good sign of being honest. I will call these guys for all my future plumbing needs. It's hard to find a plumber (as well as all sorts of other businesses) that you trust, and these guys did a great a job and seemed very honest.

Long-time San Diego business and family owned and run.

Martin E.

05/12/2015 12:00:00 SA

I had a great experience dealing with CSR Plumbing. They rebuilt the main water line manifold where the water line enters the house, installed new shutoff valves, pressure regulators, and a backflow preventer with strainer, and added about 40 feet of new 1 copper piping in the garage going to the outside for a new irrigation system mainline. The communication via email before the job started was quick and efficient, and the pricing reasonable. They showed up on time, got everything done quickly and cleaned up after they were done.

Overall, I'm super happy with CSR Plumbing's professionalism and the quality of their work. Would definitely hire again should the need arise.

Clay W.

2/23/2022

Not my first time having CSR do plumbing work for me, and it won't be my last. Competitive prices for quality work. They won't shy away from ballpark prices over the phone either.

Shout out to Julio for beautiful work replacing a water heater and regulator.

Lori F.

05/04/2023 12:00:00 SA

Had 2 drains cleaned, excellent job, on time courteous and listened. They are our new plumber as our old plumber we used for 20 years retired

Hanuman R.

10/28/2018

I had a VERY difficult job, as my home was built 100+ years ago...meaning it has a mixture of lead, cast iron and PVC/modern plumbing throughout. When we discovered the leak, I knew it would be difficult to isolate the source, let alone fix the pipes, which would no doubt involve excavation and drilling into the walls. I had 2 other plumbers come over previously; one refused the job outright, and the other said I won't be able to get to this anytime soon, I'll write you an estimate and send it to you. 2 weeks later, I got his quote, which was as unimpressive as his responsiveness. I called CSR and spoke to Huyen, who was both knowledgeable and confident, assuring me his team could handle it. Within 2 days, Mike came over (right on schedule) and immediately assessed the situation, saying this was going to be a very complicated job, and that he'd need to call in for some assistance. At this point, my heart sank, thinking I was just going to get another estimate and asked how long it would be until he could return. Mike reassured me, saying it would be taken care of today, and that he just needed some extra hands for the replacement pipes. In came Jay, who worked as efficiently, courteously and expertly as Mike did. The cost was exactly as expected, and all my remaining plumbing issues were taken care of that day. I'm glad to be one of the Yelpers keeping CSR in the 5 star ranking; because of Huyen, Mike and Jay they absolutely deserve it.

Essie K.

3/20/2017

We started to notice our shower drain was backing up so I called around for a quote and found CSR to be the most upfront and reasonable with their prices. It was $95 to fix a clogged shower drain. I appreciate they have set prices for different jobs and they guarantee that price for all customers. They also guarantee their work up to 30 days after.

I called Huyen and booked an appointment for the next day. Alan was the plumber who came out and he was great! He was professional, friendly, on time, and cleaned up after the job. He said it would take 1 hour but they were in and out in less than 30 minutes.

Hopefully I would not need their services in the future but if so, I'd definitely call CSR plumbing again.

Stacie D.

6/16/2013

These guys are great! I was lucky enough to get same day service and am so very thankful.
Ray and Alan came in and took over my DIY easy project that turned out to be a major valve replacement almost 5 hour project! They were great, calm cool and efficient. Did I mention they gave up their Saturday night for this fun???
I recommend them as my first go to team if you need plumbers!!!
Thank you so much!

Rosemarie P.

6/23/2023

I was in need of a licensed plumber after our family plumber of 20 years recently tried taking advantage of my elderly mom. This prompted me to cut all ties with him. I knew it would be a daunting task finding an honest, reliable and competent plumber. I hired a plumbing company with raving reviews on Yelp for a small job at my home which ended up being a mistake. Long story short, the plumber left me with damaged pipes due to his heavy hands and a gas leak requiring a visit from SDGE. Strike one. I then expanded my search and found and contacted CSR. Huyen replied and he came out to look at the job at no cost. Upon meeting Huyen, I felt a sense of relief considering what a nervous wreck I was after experiencing the debacle a week prior. I hired CSR. Huyen was so kind and patient with me. He was always there to answer my many questions. He took time out of his busy day and helped me select the right products (garbage disposal, sink, etc.) for our job. Our job required several visits because we were in the middle of a kitchen remodel, and we needed to coordinate with other contractors. Huyen scheduled the work on the specific days I requested without any problems or delays. I very much appreciate Huyen working with my schedule. Alan and Vincent were the team who came out to every appointment. They were very respectful, kind, punctual, professional and competent plumbers. I was very nervous from day one, but they eased my nerves. They had no problem with me being present at all times. At times, I was in their way trying to help in any way that I could and not once did they complain about it. The last appointment was the most stressful for me. I was exhausted from the kitchen remodel and I told them as soon as they arrived. Poor guys. Long story short, Alan and Vincent did a great job at removing and installing our new gas oven. The pipe had to be moved to accommodate the configuration of the new stove. The oven was going to be a tight fit and it needed to be leveled. No damage was done to the stove or new countertop and it fits like a glove! They also did a great job installing our new sink, faucet, garbage disposal, range hood and dishwasher. What I appreciate the most is how careful they were. I can't thank them enough. They were a great team to work with! We enjoyed having them in our home and I am actually going to miss them. What I do know is I will be contacting CSR for all of our plumbing needs! The hundreds of 5-star reviews are so true and so warranted! I can attest to that! Thank you, CSR!

Nicole F.

12/07/2016 12:00:00 SA

Okay, so we live in San Diego, with plenty of plumbers to choose from. However, finding one you can trust can be a little more challenging. With that being said, if you're looking for a great plumber that can be trusted, look no further.

That's it! I'm going to keep this short and sweet. CSR Plumbing is Amazing. They definitely lived up to the 5 star reviews here on Yelp!!

Services rendered:
1. Installed water line from Kitchen Sink to refrigerator.
2. Tank-less hot water heater (flush) maintenance. (Did not have steady flow of hot water, I do now)

Charlene C.

3/24/2021

I had CSR plumbing come to my home for a clogged drain that a previous plumbing company was not able to unclog without ripping through my drywall and charging me 1000.00. CSR sent a super friendly and super efficient plumber that was able to unclog my dual sinks in less than 10 minutes without having to rip through my drywall! The pricing for the work was great as well. The quality of the work was even better! Thank you Ray! You were amazing! Great customer service!

Lindsay D.

3/25/2020

I highly recommend CSR for any plumbing needs. I've used them twice now and they have been nothing but professional, courteous, thorough, and great at what them do! Ray examined the leak in our bathroom from several angles, checked the walls for water/moisture damage (for my own edification!) and repaired the problem on the spot. Letting me know he'd be back if the issue wasn't resolved.
This is a plumbing company you can trust. I feel good about their prices and quality of work. Both of which are hard to come by these days. I'll be using them again if need be.

Alex C.

11/08/2019 12:00:00 SA

Outstanding professionalism. I have admittedly extremely high standards for contractors, and Mr. Pham and his company far exceeded my expectations. He was professional and courteous over the phone, prompt and clear with all communication and honest in his assessment of my problem. I asked for an estimate on work for a home that I was about to purchase, and he was the only contractor who inspired confidence. I have heard nothing but good things about the work his company provides, and look forward to working with him on my new home.

Mike C.

8/20/2012

There is no better plumber than Ray and CSR. CSR is unmatched in their professionalism and prices.

I recently called CSR out to one of my rental properties to unclog a drain that had supposedly been fixed by another plumber the week before. Ray went the extra mile to make sure he cleared out the clog, unlike the previous plumber who falsely assured me he had done the same.

I would have saved time, money and headache if I just had CSR come out the first time. i will never use another plumber and neither should anyone else!

Stacy S.

7/15/2019

Thanks to Hector, Julio and Mark for doing an awesome job replacing our mainline pipe! They were friendly and quick, and were super-careful to keep our front yard/plants/walkway intact. They also cleaned out/replaced shower heads and faucets that had gotten clogged with dirt at no additional charge. Thank you!

Jennifer L.

05/09/2018 12:00:00 SA

Huyen and his team are simply the best. Trustworthy, reasonable priced and top notch work.

Last year a pipe burst under our house and we had a lake situation going on and my husbands 70 year old mother staying with us. Not great timing:-( CSR was not able to get out for a few days so we went with another plumbing company. That plumbing company replaced all the pipes under the house out to the street but did not replace the pipes all the way to the fixtures which would have entailed opening up the walls and they installed one of the pipes right in front of our main crawl space entrance which made it very hard for anyone to get in and out of the space.

Work CSR did:
----- moved pipe in front of the crawl space enterance
----- replaced the old cast iron pipes in the walls to the fixtures in laundry and kitchen
----- installed a garbage disposal
----- installed new shut off valve in front of house
----- finished piping our tankless water system pressure release valve to the outside of the house that previous plumbing company who installed it left open (i.e. scolding hot water would shoot out if you opened the washing machine while running,etc).

In the process of installing the garbage disposal they saw a hole in our vent pipe. Replacing this pipe would have required opening up the entire wall so they recommended Studor vent to replace the traditional vent stack. They let us know ahead of time that these would need to be replaced every 2-3 years. They cost about $40-50 and you just hand screw them in. So glad they found this issue and had a cheap and simple fix. After they found this issue we decided that they should take a look at the bathroom piping. They found a very small crack in the pipe connection to the fixture. They could not fix it that day and itt was a minor crack with just a little leak so we decided to get it fixed at a later date. And we will use CSR to do this fix.

Huyen was very thorough when he came to provide us an estimate and let us know that we would need to hire someone do to the finish work (i.e. drywall and paint). It was nice to understand this ahead of time and not have it be a surprise.

Scott S.

8/18/2022

I had an excellent experience with these folks. They were very responsive and easy to schedule on short notice which was great since my problem was somewhat urgent. Alan and Vincent were the best. They were on time, communicative, polite. They were able to diagnose my problem and rectify it before doing any major work. I will definitely use these folks again.

Kurt D.

8/25/2020

CSR replaced a 5ft section of my main sewer line after running a camera down it and installed clean outs for almost 1/2 the price of a bid from a larger rooter-name type company. They were fast to get me a quote but I had to wait a week or so each time they came out because they are understandably busy.

I interacted with a lot of their team members (Huyen, Vince, Julio and Alan) and I found them all to be very professional, friendly and very competent. They always wore a mask when we spoke and stayed on schedule despite doing the work in the middle of an intense heat wave.

Highly recommend!

A A.

9/18/2017

Ray and Jay came out and were able to unclog a tough clog that the previous Ideal Plumbing was unable to do! I had gotten a huge estimate of repairs from Ideal Plumbing after waiting and chasing them down for estimates and responses. Ideal plumbing left my tenants without a working shower for 6 days! So then I decided to try out CSR. They came out the next day and they were fast and inexpensive and didn't try to give me an insane quote to fix some added problem i had with my cast iron pipes. I will definitely use them again to schedule more work. Ray and Jay were professional and didn't make me feel like i was being ripped off like previous Ideal Plumbing did. I would recommend this company and definitely not recommend Ideal Plumbing that i had originally started with. Give these guys a try before trying other places!

J T.

1/30/2023

I've been working with Ray with a shower repair and I am greatly impressed with how he runs his business. Ray hits all the boxes in running a good business: integrity, transparency and good communication.

he diagnosed the issue and walked me through the process. when he said he would do things he would do it on time and communicated with me for any updates along the way. He was very honest and transparent and i couldnt ask for anything more. great job!

Larry B.

01/04/2014 12:00:00 SA

I recently had the hot water lines rupture under the slab in my house. I called CSR and they came out quickly to survey the problem. After discussing my options with Huyen, we decided on an over the top reroute of the hot and cold water lines. I got the quote back the same night, CRS was very competitively priced and could started right after New Years.

Huyen and his team were very professional. They completed the reroute in one day and I had hot water again that same night. They took very good care of the house. They masked everything off, covered the floor and labelled all the dry wall sections so they could be reused by my drywall guy.

They were outstanding and I highly recommend them.

Jean L.

11/06/2022 12:00:00 SA

Our washer could not drain properly and they were able to scope our sewer line and free the clog easily.

Amy S.

9/23/2019

What a great experience! I had 3 pretty major problems and called these guys and had a truck at my house an hour and a half later. Vincent and Alan were nice, professional, and knowledgeable. My first problem was the hardware under my sink had broken and Alan looked at it for about 30 seconds and said, I can fix this is one minute. If this is the only problem I won't even charge you for it! Wow! Unfortunately for me, I wasn't my only problem, but he fixed it very fast and moved on to my drains. While he worked on my drains Vincent walked around with me to trouble shoot why my water bill was so high and found a leaky sprinkler- and fixed it. So overall I had my 3 problems fixed, it took about an hour and was about $100. I will definitely use these guys again if I have any plumbing issues and recommend them highly in the meantime :)

KC C.

4/18/2013

Don't hesitate to contact CSR Plumbing if you need reliable plumbing work done. Huyen worked on three projects for us, and he did an excellent job. He was conscientious, very thorough, and he fixed work that had been done incorrectly by a previous plumber. It's never fun to pay for plumbing work, but I think his prices were fair, and in the long run it'll save us money. He's going to be my go-to guy from now on for any future plumbing need. He even went out of his way to educate me on some maintenance issues we were unaware of. To top it off, he helped me adjust something in my new refrigerator that was delivered while he was here when I realized the installers had left without completing something. You can't go wrong with CSR.

Sam B.

11/09/2013 12:00:00 SA

I called Ray because there was a noise coming from my pipes. He gave me a solution over the phone and it fixed the problem! This saved me time and money!

Amy S.

2/26/2015

Today I was having a serious problem with my bathtub. After I took a shower the water would not go down. And for some reason when I would use the sink, the water would come up in the bathtub making it even more clogged. I needed professional help for this. I called the nearest plumbing company, to get a consultation and hopefully get the job done at a cheap rate. The next morning a plumber named Gary came to my house to aid me with the draining problem. This guy was a complete amateur at his job, I think my college buddies could do a better job than this. The whole time he was here, he was just pouring random chemicals into the drain. The Chemicals were not doing anything but making the clogging worse. I really don't know how this guy got his job. Everything he was doing was just unacceptable. I just told him that I would call someone else to fix my pipes. I never thought I would witness any kind of terrible service like this. I don't know whether to report him to the company or not. I am sure that not all the plumbers at this company are like this. I at least hope so for their sake.

Kathryn C.

2/18/2019

Incredibly responsive - I called at lunch time about a leak in our kitchen sink and a tech showed up a few hours later and completed the job for hundreds less than others had quoted us. Customer service and communication was top notch and he also provided a fantastic electrician's contact info to help us troubleshoot the next problem we needed to fix after the plumbing was resolved. Will absolutely use them again.

Sabrina N.

9/17/2015

We chose to try CSR due to the high volume of wonderful recent reviews that we saw on Yelp. Ray was prompt, courteous, professional and very knowledgeable. He explained plumbing details clearly and completely. CSR's pricing estimates were the exact amounts that Ray charged us. He inspected our drains and did a tricky main drain clean-out from the top of our roof. We had an unexpected emergency issue related to the clean out that did not occur until a week later but CSR immediately sent out Ray to help us again. Ray also replaced our broken and rusted faucet assembly for our hallway bathroom sink with a new Moen (excellent manufacturing warranty) faucet assembly that he already had in his truck. My husband is very fussy about quality workmanship since he is in the technical repair business himself, but he really likes Ray's work. CSR is very busy since they are such a good plumbing company but it is worth the wait to get top-notch plumbing service.

Kai G.

02/04/2022 12:00:00 SA

Our toilet has a wax sealing issue and causes the garage ceiling drywall wet. Mike came over and reinstalled my toilet. Arrival on time and very professional repair by also showing me the issue and solutions. I would highly recommend CSR plumbing.

Joan S.

5/15/2014

Service is amazing!! Better than I ever expected.

I went through many plumbing agencies and I have to admit that by far, this one is the best in every aspect.

I called yesterday and made an appointment for them to come out today. Their communication is amazing. He calls you back within the day. They came earlier than expected, which I told them I preferred. They are very punctual

What they did: pull out the toilet, replace it with a new one, fixed the defected shut off value, and raised the flange gage.

Huyen and another plumber came out and just left my house. What I liked about them:

1) They are very friendly and personable. They try to go out of their way to assist in any way possible. They diagnose the problem and tell you their recommendations. They do not in any way pressure you to do anything you don't want to do. They even changed out my other toilet seat for free and provided a part to my new toilet to make it better for free since I was doing a lot all at once.

2) Price is great. Each job that they did for me was flat cost. Other companies charged the flat cost with an hourly rate. Like other reviews, they showed me a break down cost of every job in comparison to the 2014 average plumbing charges on their ipad. They also showed me how much it would cost if I did everything now in comparison to if I did it later on a separate job. The visual explanation and them just explaining everything to me was amazing!

3) They are honest. They showed me everything they were doing and explain why they were doing it. They also showed me the end product. In addition, I was worried that my other bathrooms were poorly built too after looking at this bathroom. They investigated everything and said it appears to be only the guest bathroom, which of course saved us money. They didn't do anything that was unnecessary.

4) They're quick. They fixed it exactly within the time frame that they said it would take.

5) They cleaned after they fixed everything too, which was really nice. I told them not to, but they said this is what they do.

6) They were very considerate. They wore shoe covers when coming into my house even without me asking.. which is a first from many other plumbing companies I dealt with. They always asked me questions and made sure that they got my approval for everything that they did.

I would definitely be using them for any plumbing job and I highly recommend them.

Thank you for the awesome service! :)

Sandi R.

2/13/2014

I am very impressed with the service I received from CSR. Huyen called ahead to let me know what time he would arrive. The courtesy call is always appreciated. He was very professional, courteous and efficient (he installed the main water valve for me). I would highly recommend CSR as they exceeded my expectations.

Yan G.

4/28/2021

Once again, Mark came in, find the solution and basically handled the problem. Superior customer service, awesome professionalism and just a great work done ! Thanks CSR team and Mark!

Rosie K.

10/06/2021 12:00:00 SA

Good communication and Vincent arrived right when he said he would, which is greatly appreciated. He was able to resolve all three of my concerns and the price was reasonable.

Sarah M.

02/12/2016 12:00:00 SA

I called CSR when there was a leak in the pipe that supplies water to my house. The gentlemen that came to my house were excellent. They did the repair quickly and cleaned up after themselves. The next day I realized that there was a new leak in my sprinkler line (right next to where they had made the original repair) and they came right back and took care of it. It was PVC near where they had been working so it wasn't a huge surprise that it was leaking. The problem was that I had pointed that out before they left the first time. I said Is it dripping right there? and they said oh, no, that just left over water, we'll dry it up. Overall though, I was satisfied with the quality of work and the service people. I also liked that they showed me what it would cost before they started and didn't charge any extra. They even gave me a military discount.
Fast forward to today, when I had them come back to replace my VERY old water heater. I'm not even a little bit as happy as I was before. Work done. As I'm writing a check the service man reached over the baby gate to pet my dog. I thought. After he left I realized he had given my dog a treat without my knowledge. I know he didn't mean anything except kindness by it but my dog is allergic to a great number of things and I'm lucky that he did not eat the thing that he was given. Had he asked if it was okay to give him something I could have politely declined. I only know he had it because he left it on the floor. Had he eaten it we could have had a trip to the vet on our hands.
Water heater seems to be working fine but I'm pissed that it could have cost my dog's health!

Update: Within 30 minutes of writing my review I received a phone call and apology and was assured that the man who was here had been talked to about the importance of not feeding animals without the owners knowledge. I appreciate that. Thank you, H-.

Harvee Z.

12/15/2022

Excellent work! We've worked with them before and came back because everything they've done works reliably for years. They also genuinely care about the work they do and willing to help you troubleshoot and find the smartest solution.

Jun W.

11/04/2015 12:00:00 SA

There was a leak in my mainline near the water meter. Called CSR Plumbing and Mike came by within 30 minutes. He was very friendly and professional. He did the repair very quickly. The price was very competitive compared to other companies. I will definitely recommend CSR Plumbing to anyone without any hesitation.

Stefan S.

2/26/2016

This company is hands down the best Plumbing Business in Southern California. They complete jobs with efficiency and never cut corners. They give you honest opinions and always put the customer first. I had the privilege to work with Ray and his knowledge and work is second to none. If you want a company that is on time and is ready to work for you hire CSR Plumbing. They will not disappoint. If i have any problems with my plumbing system I am only going to CSR.

Rotem A.

5/30/2020

We needed to fix our water filter. Vincent arrived on time, was helpful, and went above and beyond what we expected.

Betty W.

1/16/2019

When I called CSR plumbing on Monday morning, they answered their phone right away. Even though they did not have any available appointments that day, they were able to schedule me the next day. Ray and Jay from CSR Plumbing came to work on my parents' kitchen sink (clogged sink, faucet needed to be replaced, leak in the pipe). I was quoted a time between 12:00 to 2:00 that they would be there. I liked the fact that Ray called 30 minutes ahead of time to let us know they were on their way. I was pleased that they got there around 12:00, so my parents and I did not have too wait long. From the get go, they were very friendly and they even used shoe coverings when entering the house. As Ray was working, he let us know what was going on. He mentioned that if he was able to discover what the issue was regarding the clogged sink without having to snake it, then we wouldn't have to pay for the additional work. The problem was a poor job done by a previous plumber and we didn't have to pay for the extra work - yay! I found them to be honest and reasonably priced. Thanks, Ray and Jay! I would definitely use CSR Plumbing again in the future.

Jesse B.

10/20/2022

I would definitely recommend CSR Plumbing to anyone having any plumbing issues. Alan come out to my house to scope the pipes in my house. He was on time, he send a text about 30 minutes before he was going to arrive. He come out, listened to the plumbing problems we were having and got right to work. He took the time to explain how our plumbing pipes work in term that I could understand. He told me everything he was seeing in the pipes. He let me see what he was seeing on the camera. He videoed everything he was seeing. He was professional, respectful and knowledgeable. I will definitely call them back out again if we have issues.

Aaron G.

7/13/2018

Can't say enough great things about CSR... fast, friendly, knowledgeable and affordable are at the top of the list though. Today we had them come out for a bathroom sink project that got a bit outside of our DIY skill level. Ray gave us a couple options along with his expert recommendation. He was done in the blink of an eye and now we can get back on track with the rest of our remodel. Will definitely call them with any future needs.

Bryan S.

5/21/2013

Called CSR because I had a leaking pipe. Showed up, gave us a few options. We chose the middle road and are satisfied. The additional work that we asked to be done was done on the spot, happily. Would definitely recommend.

Patty M.

05/03/2021 12:00:00 SA

I have used CSR Plumbing to fix plumbing issues at my house for 4 years. I have had 3 different men from CSR work here and each of them have been professional, personable, knowledgeable and efficient. They did the work that needed to be done, the problem or issue was always solved and they cleaned up afterwards.

I recommend CSR Plumbing without reservation.

Ciana W.

10/22/2021

I am SO impressed with CSR Plumbing. Like: so. impressed. Here's why:

I called (no joke) 3 other plumbers before I came across CSR. Nobody called me back, even after repeat calls. (Was my money not good enough for them? Sheesh.) Well, somehow I stumble across CSR, and I think to myself: they have a credible-looking website and are local, so what the hey, let's give it a try.

Huyen called me back within just a few hours (for my non-emergency projects) and was super nice on the phone. We were able to schedule an in-person quote for a few days later. When the person who does quotes for them was unable to make it that day, Huyen came to my house himself. And, no surprises, he was just as nice, sharp, and sociable in person as he was over the phone. I got my quote from him first thing the next morning.

Once I was ready to schedule my service, same awesome situation as before -- CSR was able to fit me into their schedule a handful of days after giving them the green light.

I've got to hand it to Vincent and Julio who came on-site to do the projects. Just like Huyen, these gentlemen were SO nice and cool! Just like...good people who made me feel comfortable and at ease. They were all clued in on what needed doing, confirmed pricing with me, and got right to work. In just a few hours, I got brand-new hardware on my shower, water to my new fridge, and my drain snaked. It's like they lifted a weight off my shoulders, these guys! I'll be requesting them by name next time for sure.

Want to work with super chill people who are great at their job, responsive, and will even add a little ray of sunshine to your day? CSR are your people!

Tim B.

1/29/2015

I called CSR to work on 2 bathroom shower projects. Mike Colletta showed up right on time and proceeded to make a couple of difficult plumbing jobs look easy. I would highly recommend CSR Plumbing to anyone looking for honest and professional plumbing services. Thanks again Mike!

Brett L.

9/26/2019

This was my 3rd time using CSR over the last 2-3 years for a main line clean out. Both Alan and Vincent that came out were quick, informative and very good on pricing for the job (as always). These guys know their stuff and I would highly recommend them.

Thomas J.

03/10/2020 12:00:00 SA

This is the second time I used them and they were great. Alan, Antonio and Vince came back to check on something for me at no cost. They are fair and honest. Will use them again for sure.

Daniel T.

9/22/2021

Was very impressed with CSR plumbing. Had them come out to change all the sinks and shutoff valves in our house as they were old and corroded. Alan and another guy from CSR were super professional, very knowledgeable, and worked fast, while doing a great job. They put a lot of care into their work, sinks were aligned, sealants we're cleanly applied. Then afterwards he walked me through everything they did, things they ran into and resolved, and also gave me great advice on how to maintain everything.

They're also very transparent, I mentioned some things I was concerned about with the plumbing, and Alan was able to explain which ones actually needed fixing and why, and was able to explain clearly which things honestly did not need replacing. Saved me some money and gave me peace of mind. Good to know I can call them back anytime and know I'll get an honest assessment. Pricing seems good too, for the work they do. They also stand behind their work, Alan told me to check all the valves they worked on over the next few days, if anything is leaking they'll come back out to make it right. Haven't needed to call them back yet though, everything works fine.

They also cleaned everything up after they finished, they use mats and towels to ensure no debris gets on your floor. Leaving no mess or packaging or trash. Excellent experience

D D.

8/17/2016

Was pleasently surprised with the service, and they lived up to all their previous Yelp reviews.

I needed to get my pressure regulator valve switched out. I asked for quotes from multiple companies on Yelp and CSR wasn't the cheapest, but also wasn't the most expensive. I selected them because the owner (Huyen Pham) was prompt in answering my questions and didn't give me the run around, as well as having great reviews on Yelp.

The technician (Alan) arrived within the timeframe that was provided to me, and called me when he was on the way. He verified the issue to make sure it was my valve that needed replacement and explained the costs of the service, which he made sure matched what Huyen quoted me. He finished the job a bit less than the hour he said it would take, and verified the water pressure in the home was now within acceptable limits.

The work area was clean and the replacement did not look sloppy at all. I was really pleased with CSR and would recommend them for your plumbing needs. They will be my go-to plumbing experts for any future projects/repairs in my home.

Melissa S.

3/15/2023

Mike has come to my house several times to fix things, do a full install of my kitchen sink, dishwasher and garbage disposal. I was in the middle of a yard renovation, and he came and did the gas line for our built in bbq. CSR has been so helpful and quick when I needed them. I always call them with any plumbing issue, and they come and work quickly and it's always great work. I will definitely refer them when anyone asks for a plumber. Mike knows my house now cause he is always the one to show up lol. I am forever grateful.

Oliver V.

06/02/2021 12:00:00 SA

CSR helped us replace a worn out cast iron section of our dirty water piping which may have been contributing to our reoccurring back ups. Huyen also had the foresight to suggest the installation of water check valve to stop our lowest point in the house (our basement) from flooding. This is something that another plumber who had come out 4X prior to clear the reoccurring back ups never thought of. This new check valve will now make a shower and toilet show signs of back up vs the basement flooding. CSR crew also suggested we install an alternate clean out peeking out of a vent. This would allow a plumber to clear out the main from the outside and prevent dirty water spilling inside the basement if any future mainline back ups were to occur. However with the replacement of the old cast iron section, we anticipate waste will no longer get trapped as the new PVC section will have smooth flow. They also helped us replace an old worn pee trap and install a dryer vent exhaust. Thank you Huyen, Alan and Vince for helping us with this necessary plumbing improvement.

Aaron H.

11/25/2016

I recently contracted CSR plumbing to perform a cured-in-place pipe (liner) on the cast-iron part of my sewer line under the house. In the beginning, I worked with Huyen the most and he was exceptionally professional, kind, and very knowledgeable about the work needing to be done. He was very honest and upfront about what I did and didn't need and I could tell right from the beginning that he definitely wasn't recommending unnecessary fixes just to increase the price. He even thought it was a good idea for the City to complete their street sewer line work first (which took months due to all of the houses that needed service) before starting in on his own. (The benefit here was that the City actually ended up repairing a different part of my sewer line, which meant that was one thing less that I needed a plumber to do. And Huyen kindly recognized that.)

Once it was time for CSR to step in, Huyen scoped my sewer line and prepared an in-depth video with narration that showed exactly what part needed the liner. His proposal reflected precisely what we had talked about with no surprises and he made sure that I understood thoroughly the work he was proposing. When it was time to come out and actually do the job, Huyen's team of Alan and Hector were just as accommodating as Huyen himself. They were even able to avoid digging into my front lawn and instead moved up closer to the foundation wall to make the point of entry for the liner. This allowed me to not have to redo that part of my landscaping and made the sewer clean-out closer to the house itself for the sake of aesthetics and convenience.

After the job was done, Alan came out and scoped the line again, carefully and with narration, just as Huyen had. This made it so I could plainly see the new liner coating the inside of the old cast iron and everything looked perfectly smooth and intact. They had clearly done a fantastic job and once again explained everything they'd done in detail. In addition to the liner, they also installed a new kitchen faucet at a very reasonable cost that I'd bought from Home Depot to replace one that was leaking. And they fixed a problem with my shower faucet that was spraying too much excess water when the shower head was on.

All of the fixes they did proved to be done very well and have not degraded in any way. I was very impressed with every step of the process and would definitely not hesitate to work with CSR in the future. The team of Huyen, Alan, and Hector did a wonderful job and I don't know how things could have gone any better. They even answered any and all of the questions I had after the jobs were done, which shows their commitment to an exceptional follow-through. CSR is simply the best.

Lisa S.

03/01/2017 12:00:00 SA

Ray came to the house this morning and quickly fixed my two bathroom sinks, one a notorious problem. I am always reluctant to have strangers come into my house, but Ray was professional, friendly, and efficient. I like how CSR gives up front pricing so there's no doubts whether someone is unnecessarily taking their time or not. It gives me faith that they are doing their job in the most expedient manner possible, while still giving a 30 day guarantee so I also know they are also doing it well.

Steven K.

08/04/2017 12:00:00 SA

Second review....
CSR came to my rescue again, this time for a broken kitchen faucet. I was provided a timely appointment and Hector came right on time. He was courteous, friendly, and informative. Very professional. He is clearly an excellent plumber with an attention to perfection. He did an awesome job. The installation was not terribly complicated but he ensured the guide point of the moveable under sink water line did not trip on existing pipes and/or disposal electrical plugs. When he was done he tested the faucet repeatedly and made sure everything was meticulously clean. They provide a one year guarantee on labor. A job well done AGAIN. I will continue to use CSR for all of my plumbing needs.

Scott A.

10/19/2020

Cannot stress enough how professional and quick this company is. We had an issue and Ray came out and was extremely patient and courteous making sure that I understood the problem and why it occurred. When I had to step away he explained it all over again to my wife when she stepped in. If you are looking for a company that treats its customers very well and does a great job please make sure you call CSR plumbing.

Cliff P.

3/26/2019

I wont be using anyone else for future service. CSR will forever have my business.

First of all, the owner, Huyen, called me personally after I left them a message. I thought that was a nice touch. That doesnt happen very often. I called on Monday and they got to me at the window I chose on Tuesday.

Mike was the technician/plumber they sent out. Mike was knowledgeable, personable and diagnosed the exact problem I had. His work was quick, but thorough, and flawless. Oh, and their prices were very fair as well. I'll be requesting Mike next time I use them even though he is a Lions fan. I wont hold that against him!

Kyle H.

05/03/2017 12:00:00 SA

Review is based on initial visit. Huyen was awesome. He spent a good amount of time, crawled the entire crawl space, took pictures and notes and gave me some ballpark eatimates right away, with expected time to complete work. Very professional, knowledgeable, and patient.

Nancee T.

8/21/2012

There are plenty of plumbing services around San Diego. I have tried quite a few over the years. We had a drainage issue with the sink and our bathtub faucet came off and wasn't working properly. A friend recommended CSR plumbing to us and I am so happy she did! I watched him work in a very fast and efficient way; he was done within 30 minutes! Not only is his price very reasonable, he also took time to explain what caused the issue and gave us very helpful information to prevent it.

After he completes his task he makes sure he doesn't leave a mess by cleaning up real good....so good I think it's cleaner than when he originally got there! I LOVE IT! (My past experiences with other plumbers always ended with me cleaning up.)

If you're looking for an honest, friendly, and reliable plumber who takes pride in his work I definitely recommend Ray. There aren't that many businesses out there that don't try to overprice.

Annie S.

6/30/2022

CRS has super high reviews, so I called them out for a gas pipe issue while hooking up my dryer. They came out within an hour. Super fast response. Very nice guys. Helpful, got my dryer connected and working right away. Didn't try to sell me on more work than necessary. I have added them to my contact list for any future needs, and highly recommend them.

Megan P.

4/23/2017

We just had CSR out to replace our old tankless water heater.

We had actually contacted them a few weeks earlier to start getting estimates but when it suddenly went out I contacted them with an oh my gosh, could you help me now plea.

Huyen, who had done our initial estimate, called me back immediately and arranged to have it replaced the next day. I could not haven been more relieved.

Alan, Hector and Mike could not have been a better team. From start to finish it was clear they were working hard to get the job done right. They were kind, courteous, professional, efficient, tidy and personable. They answered all of our questions, ensured everyone was working properly before we left, and returned our back yard to it's original condition.

We need to have some plumbing work done in a different area of our house soon, and we'll absolutely have them back.

Thanks guys!

Tuan T.

2/28/2019

Never used CSR before but seen their trucks around. I remembered a friend of a friend used them before so I reached out and got in contact with Alan.

Alan was probably the best plumber I've ever had out at my house simply due to his level of communication and knowledge/explanations. I had a main line blockage due to roots creeping through joints, which unfortunately is an annual reoccurrence that I've been dealing with through various plumbers.

Alan was able to cut through the blockage while explaining the entire process, cause, potential solutions, and suggestions. He took an extra step with running a camera through to assure me the blockage was removed to the best of his ability.

He explained how the city works with these types of incidents and what the responsibility is for home owners versus home insurance and the city.

I learned quite a bit and was thoroughly impressed with his level of professionalism and his skill level definitely were obvious with the way he handled the plumbing equipment as if it was second nature.

The immediate problem has been resolved and I understand roots will continue to grow back, but I at least have a much better idea of what my options are and how to handle them. I would definitely reach out again should I encounter any other unforeseen issues.

Julie M.

02/03/2017 12:00:00 SA

Ray came out for simple maintenance items. He was quick and thorough. CSR has been out a few times over the past couple of years. I like that they respond quickly and know what they are doing.

Chris C.

11/08/2018 12:00:00 SA

I contacted 5 or 6 companies and finally decided on CSR Plumbing, mostly based on their reviews and after speaking with their representative on the phone who gave me a quote. I scheduled them to come out two days later.
Tonight Ray called me when he was on the way, showed up within the time window, and got right to work. He and his partner kept me informed the whole time and made sure I knew what they were doing.
He fixed a leak in my sink by replacing the pop-up assembly and then snaked the drain. He also fixed something small with the faucet that he didn't even charge me for!
Then I asked him to check my garbage disposal and he had to snake that drain. He had to get on the roof since the pipe was so clogged. He also replaced the dishwasher hose and gave me some tips to help keep the pipes from clogging again.
Overall, I couldn't be more pleased with the service we received and I highly recommend CSR Plumbing.

K K.

10/22/2022

I am glad I called CSR. I knew I had roots under my commode. I was afraid they would have to tear up the floor. They sent Alan. He removed the root with ease, filmed the process and saved me a ton of money. What a relief !

Jay C.

07/02/2020 12:00:00 SA

Alan came out to my restaurant for an emergency drain issue. He was professional and fast. He even went above and beyond to make sure everything was cleaned up and that the other drains were flowing properly. I would definitely use them again at work and at my house.
Prices were fair and comparable, and Alan was probably the best plumber I've dealt with for sure!

Ria D.

09/01/2016 12:00:00 SA

I had a broken garbage disposal and a very noisy toilet and I needed to get it fixed as soon as possible since it was really loud and annoying. So I searched and read so many other Yelp reviews for other plumbing companies and I decided to settle on CSR Plumbing.

I went on their website and input my information. In about 30 minutes or so, I get a phone call from Huyen. We talked about what was going on and he gave price ranges of the possible work that could happen. He asked me if I was available on the next available date and time and viola, all I had to do was wait for them during my time frame.

On the day of my appointment, Alex and Alan called to let me know what their ETA was. When they entered my home they placed the little foot booties on and Alan explained what they'll be doing. They were very knowledgeable and very efficient. They fixed everything in record time even when there was a little problem with the garbage disposal that I purchased! They gave me tips on how to keep things running and if there was any problem on the work they did, they assured me that they are there to help so I shouldn't hesitate to call them. Definitely excellent customer service.

When they left, I checked everything out and they put things back (rugs, etc). They also made sure that there wasn't any garbage or water left from the work they did. Overall I am happy with the service that they provided. Their prices are also pretty decent. I would definitely recommend them to those that need a plumber.

Vinh C.

6/13/2017

Ray demonstrated exceptional plumbing knowledge and helped me through my toilet flushing issue over the phone. Even though I moved out of state, ray is always there for me over the phone to help and advise me with any plumbing needs. I highly recommend CSR plumbing to anyone that needs any plumbing work or even get expert advise!

Craig Y.

08/11/2019 12:00:00 SA

This is one of the fixed price companies that totally overcharge. I plan on reporting my experience to the Better Business Bureau. Please beware! I don't normally write reviews but I feel compelled to warn people about this company.
I called them because my pressure control valve was leaking when I went out into the front yard in the morning. It is a simple issue of replacing the valve which I could have done myself but I had to go to work and didn't want to leave it leaking all day. I checked Home Depot and the part is $88 so I figured it might cost around $200 to replace.
So I called CSR and they said they could come right out--OK great. I had to go to work so my wife met the guy at the door and she showed him the leak. She then watched him talk on the phone for 15 minutes and could hear him strategizing on what the fixed price would be based on the circumstances: leaking valve, woman at the door, nice house in Del Mar. He came back and told her $650. To replace an easily accessible valve in the front yard. They were obviously hoping that since he was already there my wife would just say OK go ahead and fix it. But she called me instead and I spoke with the guy. He said it was a special pressure control valve that they needed so he would have to go and get it which is why it was so much. So I called the office to get the price breakdown. I was told that the $650 is a flat fee. When I asked how they came up with the price, they couldn't give me a valid explanation--they hemmed and hawed, saying the part was around $200 plus fittings. I asked how much was labor and asked what they were charging me to go pick up the part. And he contradicted his employee saying it wasn't about picking up the part, it was simply their flat fee for this type of job. Well I had obviously caught them in a lie and they were trying to cover it up.
So I instead called my gardener and he was able to come and fix it in 15 minutes. It was truly that simple. So please beware of this company and their Fixed pricing which is just a way of over charging.

Kelly T.

3/24/2016

I don't really write reviews often but this company deserves 5 stars and up! After having to deal with 2 other plumbing companies to diagnose a problem with one of my restroom, Ray came in and knew exactly what the issues were within the first 10-15 mins. He was very friendly, professional, knowledgeable, and respectful of my time and money. After advising me what the problems were, he gave me two options of how to approach and fix the issue and actually thought the less expensive route would be the best route to take.
He was very helpful, efficient and precise. Very impressed with his service and expertise. Thanks Ray!

Bruce B.

09/02/2021 12:00:00 SA

Vince installed the new kitchen faucet flawlessly. He did an outstanding job and we recommend him and CSR highly. Will definitely use CSR again if needed and ask for Vince.

Greg R.

09/06/2022 12:00:00 SA

Called to get quote for snaking bathtub drain, got quoted a minimum of $145. Competitors are charging about half of that. This is about a 5-10 minute job for a plumber with tools/ experience.

Allison B.

10/29/2021

Great experience from start to finish to replace a sewer pipe. Huyen and his team are professional, efficient, and honest. Huyen diagnosed the problem and gave me a fair estimate with a few options to fix. The tech who came out to fix the pipe was so nice and responsive with my many questions. The tech was thorough to check no additional leaks in the new pipe. He even put the top soil and pavers back over the pipe perfectly--my husband didn't even realize the job happened when he came home! I recommend Huyen and his team and will call them again if needed!

M.K. W.

11/09/2018 12:00:00 SA

My HOA contacted CSR regarding a leak between my neighbor's
and my condo. The technicians who came out were Hector and Alan
and they were terrific! Very professional, neat, and great communication
skills. I was so impressed that I requested their business card for any
future issues in my unit. Thank you both very much.

Edmond C.

07/12/2018 12:00:00 SA

I called them on a Sunday because my shower was completely clogged. Nobody returned the call until the following day. The next available appointment was the following week. Ridiculous.

Eric T.

03/05/2014 12:00:00 SA

Huyen (Win, the owner) and Alex performed the work and replaced my old in-sink-erator with a slightly larger unit and tightened my RO faucet. I was very happy with the work and enjoyed the company. Highly recommended.

Andrea M.

12/30/2021

I have used this business more than once. Ray was our plumber both times and even remembered us. The first time was to move our sink plumbing left to accommodate a dishwasher and the next time was to fix a leaky tub faucet. They are very responsive, friendly, and reliable. Their prices are in line if not cheaper than other companies. I would recommend them to anyone.

Devon L.

11/05/2020 12:00:00 SA

Their technician Alan came by to work on a shower drain with standing water. Pleasant chap: clean, and professional-he listened. Didn't make me feel like he was rushing to get to the next appt. Even took a look at the toilet in the 2nd bathroom (which did not have drainage issues) and gave helpful and useful information. Definitely recommend CSR Plumbing along with many other customers who have used their services.

Jon W.

02/04/2014 12:00:00 SA

They installed 4 faucets on two different occasions for me. They also fixed a broken sink basket, replaced water lines, replaced my drinking water filters, and caulked three sinks. They were on time, put covers on their shoes, were polite, worked quickly, and did excellent work. Huyen and his brother Ray are the proprietors. They and the the other guys that came out were great! I will use them again.

Frank H.

04/01/2020 12:00:00 SA

We had a slab leak and reached out for quotes to several companies. Not only did CSR come back the lowest quote, but were the most responsive and polite. They completed the work in the time allotted and cleaned up well.

Lee D.

01/09/2013 12:00:00 SA

High quality work in a timely fashion. Honest and straight forward with good workmanship. Our family has used this plumbing company for generations. You will always get a walkthrough of the problem and options to remedy the situation.

Ray and Alan easily changed two shut off valves and replaced the kitchen faucet with precision and efficiency. We will be using them again without any hesitation.

DC W.

01/10/2020 12:00:00 SA

Greta company, polite, knowledgeable and prompt! Communication was great and explained everything that was required.

Stephanie E.

08/07/2017 12:00:00 SA

CSR has been to our house in Encinitas several times now. Each time they are professional, and really know what they are doing. Hector was very helpful in snaking our old cast iron pipes. I appreciate their honesty and good prices. I have recommended them to several neighbors!

Arnie T.

4/30/2020

To whom it may concern:

I am drafting this letter to use the reader. Today, I met a young man named Mike who represents CSR plumbing. You see, I am that father/husband who tries to fix things that are out of my scope of practice and later regret it. Mike is the epitome of customer service. It is very where you come across a company that is professional, courteous, and honest. Mike and CSR plumbing is that company. I have found CSR to be an extraordinary company to provide a level of customer service that one rarely sees in 2020. I truly wish this company a long line of success in generations to follow. My review may be read or it may not, but if there is one message that I would impose on you the reader is that CSR has formed a lifelong customer. If you do read this review...

I have only two words to say about CSR plumbing.

Hire them!

Arnie and Leslie

Michael G.

3/28/2021

Their standing atop all plumbing companies in San Diego is well deserved. Interacted with three of the team including the owner. Had an unnamed plumbing co come in (my mom called them to fix a backup) on a Sunday and charge almost $1k to flush out a line and scope with a camera. Prior to camera they said worse case scenario would be complete replace of cast iron pipes and would be $37k-$47k. When he told me that I felt like Redd Fox from Sanford and Son Elizabeth I'm comin - it's the big one (you'll have to google if you are 40 or younger). After they scoped with camera they said yep, worse case scenario and left - no bid no quote. No chance my dad would pay $40k+. So fast forward a day or two and I go to trusty Yelp and lo and behold CSR had 446 reviews dominated by 5 star reviews. Doesn't take but a botched job or two to get some 1 star ratings and yet CSR had this pristine rating. Anyway the line backed up again and this time I scheduled CSR to go to parents house and they cleared for $275 and said it was because the line wasn't cleared well from previous folks. They used camera and then met me two weeks later and discussed. Said they could replace all iron cast piping for $13-16k (unofficial quote). I thought ok, more than half off what other co said. Where do I sign? Nope. What do you mean nope? CSR said don't do it yet. You will at some point but integrity of pipe is still fine for what they thought was a few years at least - just use care in what goes down drains and save your money.

Are you kidding me? They could have inked job then and there and they said don't do it now. The anti-sell - they passed on a profitable job but have firmly cemented themselves as the premier plumbing company in Sam Diego. They have a customer for life and I will tell everyone to use them - I will never forget who they are. Thank you CSR (who did not charge me to discuss for 30 minutes which didn't include another 45 minutes of travel time). *****

Elaine K.

05/12/2021 12:00:00 SA

Alan and Vince were the amazing plumbers that helped me today. They came on time and were very courteous. They isolated the leak I was having and fixed the issue so quickly! During the entire process they explained everything that was happening and also explained what they were planning to do before any work was done. One thing I really appreciated was they gave me a min-max price for the work before anything was done. Very happy with this company, I plan to keep their number for any future plumbing issues I may have *fingers crossed I won't have to call them again*. Thank you!!!

Katherine L.

3/18/2014

I had a discolored and bubbling area of flooring and two different handymen suggested that I call a leak detection company to determine whether I had a slab leak. Found CSR on Yelp, and scheduled a visit. They arrived punctually, were EXTREMELY polite, and after running a test, were able to tell me with 95% certainty that I didn't have a leak. Suggested that I could do further, expensive testing, but that I would be wasting my money. Gave me some suggestions for next steps, and left with no charge. I'm thrilled and would definitely use them again.

Nick H.

7/28/2017

Had a leak in my vent pipe during a new kitchen install. Ray and Jay showed up within 24 hours and had the pipe fixed within an hour. Super professional and highly recommended!

Jay N.

03/04/2016 12:00:00 SA

What a life saver! The two brothers came out and got the waste line flowing again after I spent hundreds of dollars trying to fix it myself. That venture will never happen again. The work was completed to my satisfaction. The price was very reasonable.

Andy L.

02/08/2020 12:00:00 SA

Wow... I can not express how happy I am to find CSR plumbing. There was a leak in my downstairs bathroom that was coming from my upstairs bathtub. Called one of the larger plumbing companies in San Diego to fix it. $1875 later, the leak was not fixed.. I called them back and the response I got on the phone was that I needed a new bathtub because it was defective. No way was I going to do that without a second opinion. Called Csr plumbing and they were able to get someone out to look at the tub that worked with my schedule. Turns out what needed to be replaced was the tub spout and the repair cost me $155, and the leak is fixed. I couldn't be happier. I had them quote me on a new water heater which they will be installing next week. I won't be using any other company for my plumbing needs.

Daniel L.

9/14/2013

Simply amazing service! They came out for an emergency I had on a Saturday at no extra charge. Ray is a fantastic and tenacious troubleshooter - he worked for several hours to get our problem fixed at a fraction of the cost I expected! As he was walking out, I mentioned an odd problem we had with one of our faucets (that another plumber had not been able to figure out) and in 2 seconds Ray told me how to adjust a valve and my problem was solved! Superb in all respects!

Steven K.

05/03/2020 12:00:00 SA

My elderly mom had a toilet leaking at the valve coming from the wall. I live a bit far away and it was probably a bit beyond my skills. CSR was great, and repaired the issue on a Saturday at a very reasonable price. They were courteous and practiced good social distancing from my mom who is in a vulnerable group.
Will definitely use them again if I have a need.

Jimmie Jo H.

9/25/2012

Ray and Allan are great. They fixed both my problems and the cost was very reasonable.
Thanks Guys

Julia G.

07/02/2019 12:00:00 SA

My Home Depot Rheem 12 year manuf warranty Smart WiFi water heater refuses to heat, even when Rheem sent me valve box replacements TWICE, and I wasted $90 to pay handyman to put in the part the first time. Rheem supervisor didn't have an answer after that, told me to swap the heater out at HD. Don't buy the WiFi Smart Eco Sense water heater with all those wires. Contractors all know them to be lots of problems. I made a mistake.

But good news is HD is giving me $817 store credit and replacement model XG50T 12 HN38U1 with tax even got me $100 dollars on cash gift card back. Mike at Genessee HD plumbing dept recommended that model number for a trouble-free future, like the simple old gas water heaters from the 70's.

CSR installed the outgoing water heater 5 years ago, but it was my dumb choice to buy the Smart WiFi model, not CSRs. I was an absentee owner then living in Scottsdale, with tenants in rental house that water heater was leaking. CSR bought new HD water heater at my request and installed it, $1500 for heater and labor in Aug 2014. I picked CSR cos of their Yelp reviews and with me not being there at job site, 5 stars is good choice.

After installation, CSR took pictures of installed new water heater for me.

Months later, I hired CSR again to install water pressure regulator at my house (I had none), cost $345. Worker was a white older man (Mike?). When he was here, the tenant said he had to put his hand in his toilet tank to pull up on the flapper everytime to flush. So I said it was OK for plumber to look at it. Mike replaced the flapper and the toilet handle, but DID NOT TELL ME HOW MUCH THAT WOULD COST ME IN ADVANCE OF DOING THE WORK.

When he gave me the bill, I was so surprised that it cost $76.00 for parts and labor just to change toilet flapper and handle. That was almost the cost of a new toilet. If I knew it was gonna be THAT MUCH, I woulda just bought the parts myself for about $7. I was upset about him not telling me how much it was gonna cost me, for months! It is not about the cost, it was I wasn't made aware, so I could make a choice to say No, I'll fix it myself for $5 at HD. He said that the flapper alone cost him $34 (it was a manuf brand name).

I woulda wanted to be WARNED FIRST and have the choice to not chose such an expensive flapper and go buy my own. When I found about the cost, he already did the labor. Would they retract the cost, if I told him to remove the parts and take them back, after being shocked at the cost? So I just paid the $76, but it bothered me for a long time. 1 or 2 stars for that incident.

About the water heater exchange today....I got bids of $450 from SERVIZ, $500+ from handyman I used several times, but he sounded like he could charge me more, cos he needed a second person, and $550 OTD from CSR. Since CSR installed the outgoing water heater 5 years ago, and I was really happy with their service when I was in another state, CSR got the job. Took them 2 hours PLUS another hour to go get the water heater from HD, where they had to wait 30 min for the forklift driver to take the remaining one down from high shelf. I was impatient (even though I wasn't paying them by the hour) but Tim and Alan were so nice to the HD employees, and patient to wait.

After installing, Alan was very insistent about cleaning up every bit of wrapper and cardboard, even tho I wanted to keep the cardboard, he was wanting to cut it up for me. I will call them again if I need a plumber, but not for simple toilet tank repairs. This review is about the most recent water heater replacement, because a handyman would want about the same money that CSR charged me.

J R.

09/06/2022 12:00:00 SA

Definitely will use CSR again and will be happy to recommend them.
My new refrigerator was delivered, but they would not install it. They said the water line was corroded and needed to b replaced.
Totally bummed; wish I know about that in the first place.
I went on Yelp and found CSR. They responded in a few minutes, gave a quote and Mike showed up in less than an hour.
He did everything as promised and at the quoted fee.
When Mike left you would never know he was there. He left it neat and tidy, even vacuumed.

To repeat: Definitely will use CSR again and will be happy to recommend them.

Alex G.

02/02/2019 12:00:00 SA

Wow, love these guys!

Raymond was awesome. He showed up on time and did a great job with a plumbing inspection. He found some serious issues, which is what he was there for!

He explained everything very clearly to me, and produced some high quality videos he shared that were well documented with good verbal descriptions of what was going on.

They are 8-5 Monday through Friday for regular plumbing services. No charge for normal inspections for typical plumbing problems, assuming they don't have to bust out any specialized equipment.

Raymond has an extremely direct, very clear style. He's there to help, and you feel super comfortable with him on your side. He's also very experienced, and it shows.

I'm definitely going to use CSR as my go-to for all plumbing-related service needs!

Xiangyu S.

12/06/2017 12:00:00 SA

very terrible service，300bills for three large holes on
the wall, and the situation is worse than before, because there is no hot water in my room. I don't recommend this service totally.

Hannah G.

7/14/2020

P trap needed replacement in our cast iron tub. Alex did a great job, was super friendly and wore his mask the whole time he was in our home. They also quoted us less for the work than another company (other company also flaked last minute). Will definitely contact them again for any additional work.

Jill C.

08/12/2017 12:00:00 SA

I got Mike's call after a day I contacted them, he arrived a little earlier then I expected which is rare for a service like that.
Mike explained the situation to us, and fixed the water faucet as needed in about 30 mins.

Suzanne C.

10/03/2022 12:00:00 SA

I'm already booking another job with CSR because I was so impressed with their professionalism and the fact that their technicians have experience in the double digits. Pricing was fair and upfront, and I had to admit that some of my plumbing issues were complex because of the age of the fixtures. My toilets were in great condition but one needed replacing and another just needed a rebuild and I was 100% satisfied with their recommendations and completed work.

I'm recommending them to my neighbors and my biggest regret is that I didn't do some of the preventive fixes with them sooner--updating emergency valves for toilet and kitchen, inside parts of toilets, valves with hard water build up, etc.

My last plumber was part of that big fleet of vans with plumber trainees you see driving everywhere, and it was like night and day working with CSR-- Professional from start to finish.

Special thanks to Alan, Vincent and the owner, Huyen-- Very knowledgeable and I love that they didn't talk to me like I didn't know what a faucet was.

Julie G.

08/02/2016 12:00:00 SA

The water main line to our house sprung a leak, and like many times before, CSR plumbing came to the rescue. They had Mike out the next day who did an amazing job. Thank you, Mike, and thank you CSR for yet another amazing job well done!

Katie W.

08/07/2018 12:00:00 SA

First time homebuyer and the house we bought was older and had some sewer problems. Alan and Hector installed a sleeve in the pipe for us and they were amazing. Friendly, efficient, and they even gave us a heads up about a problem with the sprinkler system in the yard. They made what could have been a stressful experience very easy. Alan and Hector were the best! Will definitely use CSR again.

Alicia P.

7/18/2017

I contacted CSR Plumbing after receiving an outrageous quote from another plumbing company. I called CSR and left a message and, true to their yelp page, was promptly contacted by Huyen, one of the owners. I explained to him that I had a slow kitchen drain that eventually backed up when I did laundry. Huyen explained how they would do the repair and gave me a quote. I made an appt, still leary from the other plumbing company that I had quote the job.

Ray, the technician arrived and was courteous and very knowlegable. He worked efficiently and cleared the drain in under an hour, and for a fraction of the quote from the other company. Ray even installed a cleanout under the kitchen sink gratis!!

CSR worked within budget, promptly and efficiently! I appreciate their integrity. I will use them for future plumbing needs.

Jazmyne T.

03/12/2015 12:00:00 SA

Thought something was wrong with my disposal. Turns out there was just a small piece of plastic stuck inside and I could use some tablet freshners. Both staff persons were extremely nice and helpful despite the dud of a house call. In addition to great customer service I appreciated not having to pay a diagnostic fee, especially since nothing was wrong. Will be calling if I have any future plumbing issues!

Brian W.

10/06/2015 12:00:00 SA

Ray from CSR plumbing is outstanding to work with. He communicates very clearly and will take the time to explain all of the details for the project you have him working on. He is punctual and his prices are very competitive, especially when compared to other larger companies in the area.

S. T.

1/19/2013

This is a bit overdue but I couldn't let my day go by without taking a moment to write a well deserved review of our experience with CSR Plumbing. Ray, Huyen, Alan and rest of the CSR Plumbing crew were superb! Like many other reviews, they have earned our loyalty given their expertise, patience., customer service and fair pricing. We recently had what we thought a minor clog that turned out to be major roots in our pipes and an improper fitting from the prior owner that connected to our washer and dryer, which Ray and Huyen pointed out to us at the initial inspection. We were given several options to consider: from doing a jet flush, redoing the pipes and fixing the fitting to a 'complete' fix which included changing out our old cast iron pipes, fixing the fitting and pipe lining vs bursting. After long thought process, we decided to go for the 'complete' package. The crew worked long hours and was essentially done with the core portion of changing all our pipes and lining within a day! The overall process with knocking down concrete and putting new concrete to dry took about 3 days so overall it was done promptly. When all was done, one of his employee pointed out a potential hazard with how our pipes/lines was connected and recommended some type of spacers. I apologize I can't recall the exact terminology as this was several months ago. I asked if Ray could go ahead and help us with that as it was not related to what they were doing for us. Ray gave the okay to 2 of his employees to get back into our crawlspace to attach the separators without charging us. Although, the materials/separators were inexpensive, but for him to recognize something unrelated to what he was doing for us could pose potential hazard, pointed it out and took care of it is above and beyond what companies do these days. In our economy, people are quick to cut back or overcharge for smaller portions, but with CSR Plumbing, we felt like they were operating with customer service in mind and that good old fashioned family-oriented business mentality that is rare and hard to find in our society today. Sometimes it's the little things in life that really touch us and we were definitely impressed and touched by CSR Plumbing. We highly recommend CSR Plumbing for any of your plumbing needs!

P.S.. We still call Ray sometimes when we have questions about plumbing- related matters and he is always quick to respond and making himself available for us. We truly appreciate everything!

Tricia W.

10/09/2018 12:00:00 SA

CSR Plumbing is about as good as it gets when it comes to plumbing issues and repairs. I simply can't recommend them enough - they're honest, trustworthy, affordable and sincere in their work and recommendations. We've had the pleasure of working with Huyen, Ray, Jay, Allen, and Mike over the years and we use them exclusively to service our properties. I wouldn't call anyone else! They are the best!

Mia C.

07/09/2017 12:00:00 SA

I needed a valve on my stove gas line replaced in addition to some kitchen sink/ dishwasher repairs. I called CSR and was able to book an appointment for the next day. Huygen came out, looked at my issues and gave me an upfront quote that was fair. He completed the job efficiently and I was one happy customer. If you're looking for friendly, quality plumbing services, I highly recommend CSR Plumbing.

Matt L.

2/24/2020

I've used CSR Plumbing now 5-6 times in the past couple years for various issues, and I love this company. Huyen who answers the phone takes the time to understand the issue I'm having, and has helped me diagnose a couple things without needing to send someone out. When someone does need to come out, Mike is my man, and has fixed many things for me. Some basic stuff like sink and toilet install, but also some complex interactions that needed troubleshooting (for example, tankless water heater not staying on due to combination of flow rate and temperature setting). Mike also has all the tips for how to self-serve basic problems (for instance, for a smelly sink, use the sink stopper and run the hot water with some soap in it. it will overflow through the little holes at the top of your sink, and clean out old toothpaste and gunk that makes its way in there. my wife is thrilled). great plumbers...call them with confidence!

Kiki B.

01/08/2021 12:00:00 SA

They did a great job installing new pipe for the hot water in my house after the old one bursted. Vincent and Julio were on time, they worked very hard all day, and they were very careful. They had masks and wore protective boots all the time when they were in the house. They cleaned up when the work was done and left the house spotless. Highly recommended!!!

John A.

6/14/2020

Vincent from CSR Plumbing did an amazing job finding and fixing a leak in the crawl space. CSR provided prompt, professional, friendly service from start to finish. I enthusiastically recommend them for your plumbing needs.

Ian H.

10/13/2014

Professional and friendly service from Ray on a toilet installation. A previous contractor was unable to install a new Toto toilet without leaking. Ray and team came in to fix it. The first day all seemed well but there was a leak that showed up the next morning. Ray showed up right away Saturday morning and fixed the issue, no charge. He explained the issue and made sure I understood what was wrong. All is well now. I will call him again should any other plumbing needs arise.

John N.

6/14/2017

I noticed that my water bill had been higher than normal since replacing the water heater. I gave CSR a call. Ray and Julio came out the next day, and after checking the faucets and doing a diagnostic test, explained that my water pressure was more than double what it should be, and within 30 minutes, had a new water regulator installed. After checking the gauge, the pressure is back to normal, and they also explained that my bill should drop more than half.

Good, honest work, without the up-selling on other items you don't need.

Alex F.

02/12/2019 12:00:00 SA

These guys are great! Ray was super helpful and was able to show us the numerous points of water leaks in our kitchen and fix them all thank goodness, he also gave us a recommendation of a new faucet and we were able to run out and get it quickly so he could install it before leaving.

Tia S.

9/30/2021

Great experience with CSR. They're very responsive and reliable. Highly recommend to anyone with plumbing repair needs!

Tim S.

01/12/2018 12:00:00 SA

I called CSR to have 3 toilets replaced. They were helpful, fast and courteous on the phone. After deciding what toilets I wanted, we set an appointment to have them installed. I believe 5 guys showed up, staged out, they removed and replaced the toilets. The process was quick and efficient. The work was well done and all of them were clean and courteous.
A few weeks later were were having a manufacturer issue with one of the toilets. I called, they sent Ray out and he fixed the issue, no hassle.
I would recommend these guys for any of your plumbing issues. They are fast, friendly and reasonable with their pricing.

Sue M.

11/09/2022 12:00:00 SA

These people don't follow through - When the guy couldn't replace our 20-year old shower faucet cartridge, he said he would get back to us and never did. They are also pretty expensive so use with caution.

Danielle B.

01/12/2019 12:00:00 SA

I am very pleased with the service I received from CSR Plumbing this week. Alan and Hector are wonderful! They were prompt, respectful, and they kept me informed the entire time. They replaced some pipes under the shower and I am thrilled with the results. I also feel that I was charged a very fair price. If I ever need another plumber, I will only be calling CSR. Thanks for the great service!

Mike T.

5/19/2020

Great experience!
My neighbor called to say it looked like I had a leaking sprinkler, but it turned out to be a cracked water main, and I didn't have a plumber I trusted. I'd used a couple of plumbers since moving to San Diego, but I'd been pretty disappointed. They were expensive, late for appointments, didn't clean up well, etc.
I was in a rush, so I checked Yelp and called CSR based on their reviews. I got lucky, and Ray and Julio were just finishing a job in my area. Their office said they'd be at my house in 30 minutes, and they showed up in 25. They dug out the area around the pipe quickly and gave me a free estimate, which was really reasonable. I okayed the work, and they were done in an hour with the place looking better than when they showed up! On top of that, they're professional and really nice guys!
Plumbers who are on time, professional, reasonably priced and good guys on top of it all? A tough combination to find.
I'll definitely be calling them for any plumbing work I need done in the future!

Toan D.

3/27/2017

Alan came out to do a pull and reset due to a clog in my toilet which was caused by me dropping a metal rod from my toilet paper holder. I would say the highlight was not that he fixed the issue, but the level of service he provided. I knew nothing about plumbing and Alan was willing to answer any question I asked of him and walked me through the work he was doing. I offered to tip him for his excellent service and instead he asked that I leave an honest review on yelp of my experience and anything that he can improve on. Honestly, it was nothing short of excellent and made my first plumbing experience very pleasant and educational. There's nothing different that he needs to do and the next time I have any issues with plumbing I won't hesitate to call CSR Plumbing.

Cameron G.

9/30/2013

When you seek a professional out for a service, you expect a professional job to be done. Huyen and the guys at CSR do EXACTLY that. I can't say enough positives about this company and its employees. Prompt, professional, clean, accommodating...you name it, they've got it. I was faced with a broken drain pipe under the concrete foundation of my house. Huyen came out and surveyed the situation and offered a competitive rate for the job. He offered a thorough explanation of the problem and how CSR would fix it. CSR showed up on time to begin the job and did a phenomenal job. They had to jackhammer up the concrete, dig down to the line, and repair the piping. When they left, it was like they had never been there- the job site was clean, finished and ready for use. I own my own business and expect others to perform their jobs well. Huyen and the guys at CSR won't disappoint.

Tu P.

9/13/2016

Had Mike from CSR Plumbing come by to check out my toilets and dishwater. He was knowledgeable and professional. I highly recommend CSR Plumbing for all tour plumbing needs. I

Nadia G.

06/01/2017 12:00:00 SA

I can't believe I haven't reviewed this company yet. Over the years we have had some various plumbing issues, and we keep going back to them - specifically asking for Mike, who is excellent. Mike is knowledgeable on all plumbing issues, he gets it fixed quickly and always at a very reasonable cost. Highly recommend this company.

Patricia F.

07/07/2013 12:00:00 SA

We called CSR come out to install a new kitchen sink faucet. I spoke with Huyen on the phone to set the appointment. He asked a lot of questions so that we both felt comfortable with the job. He showed up on time, was extremely professional and did a great job of installing the faucet. We also had him look at a couple other plumbing issues we had at the house. He ended up taking off one of our toilets and fixing a major clog (roots in the line). We couldn't be happier with the service. CSR's pricing is very fair and everything was approved before the work began. We'll definitely be calling Huyen back if we have issues in the future and we have already referred CSR to a few friends.

Shannon M.

07/02/2021 12:00:00 SA

I have been having plumbing issues with my main line backing up due to old cast iron pipes.

I had another company come out (twice) to jet my main line. Unfortunately they never camera'd my line and I didn't know this was something that should have happened. After talking to another plumber he advised me to have someone camera my line to see what was going on.

I called CSR plumbing after receiving a very high quote from another company. CSR's quote was significantly less so I scheduled the service.

He ran the camera down my line and sent me the videos and explained to me what was going on. His videos are very thorough and professional and again, his charge was significantly less than some of the other quotes I received. This was about 2 months ago.

Today I had another backup with my mainline and called CSR since he was so great when he came out before. He told me that his schedule was very full and I needed service immediately and gave me a recommendation who to call. I called the company he recommended and they were able to take care of me right away and they were awesome.

I appreciate CSR sending me to a great company that could help me immediately. I will recommend CSR whenever I get the chance!

Juliana B.

08/09/2019 12:00:00 SA

We got a recommendation from our realtor, and the CSR team are the very best .
MARK installed our new dishwasher in a very trick spot and the whole process was seamless.
He's extremely knowledgeable and explained everything about our space x dishwasher.
Thanks Mark Medina for a excellent service .

Cherlyn C.

06/02/2017 12:00:00 SA

A neighbor noted water draining onto the sidewalk in front of my home. It's been one of those home-owners hellish days! In dire desperation, I turned to Yelp. I found the best plumbing company I've experienced, ever: CSR (855-250-9687)

CSR Plumbing earned 5 stars.
* I left a message and my call was returned within 60 sec. (Really!).
* Mike, a CSR employee, was finishing a job in my neighborhood. He arrived within 10 minutes. (Really!).
* Within 10 to 15 minutes, Mike identified the leaking pipe, described what needed to be done, and provided a reasonable bid.
* Mike hustled for about 1 1/2 hrs. and successfully stopped the leak. He replaced pipes and a shut-off valve, soldered, reshaped a tile step so that a new pipe would fit correctly, and swept the area. He loaded his equipment into the CSR truck and prepared CSR's bill.
* Mike knocked on my front door to let me know he had completed the repairs, invited me to see the repairs, then presented the bill.
* WOW! It's wonderful and, unfortunately, rare to have this kind of service...5-star service!

Mike is courteous, professional, and knows plumbing! I highly recommend Mike and CSR for all your plumbing needs.

You won't be disappointed!

Oh, CSR is licensed, have insurance, been in business more than 30 years, provide fair pricing, warranty their work, and have earned an average of 5-star references on Yelp.

CC Caldwell

Regina J.

09/11/2019 12:00:00 SA

I have an older home built in 1957, and it never had a sewer main clean out that was accessible from the ground floor. Every time we had a sewer problem, we had to have someone snake it from the roof. I was looking for a plumber with experience that would be reasonably priced, and I was so glad to find CSR Plumbing! I spoke to the owner, Huyen, and he was very responsive and sent a plumber out the same day for an estimate. Alex walked me step by step through what was needed to install the new clean out, and was able to do the job the very next day! I am so happy with the results, and I would recommend them in a heartbeat for whatever you need done. CSR Plumbing is not only reasonably priced, but their up front pricing doesn't leave you guessing if you'll be up charged down the road. Thanks again, guys! I'll definitely be calling again!

David C.

06/11/2020 12:00:00 SA

Just had a great experience with Alan and Vincent. They came in on time and solved every problem I had with my plumbing. Both of them went above and beyond what they needed to do. I would highly recommend this company as I am using them in the future. I seriously appreciate the help guys.

Lesley F.

10/13/2022

Great guy. He wasn't sure why we couldn't put in the faucet ourselves, but we said we would be glad to pay him. After he got it all done, he let us know that we couldn't ever have done it. The tool that came with the faucet wouldn't ever reach to secure the bottom of the base. He had to use his own tools. So, glad we didn't waste his time and so, so happy to have a faucet that doesn't swing in every direction. Great experience!

Tez K.

10/26/2022

CSR is absolutely awesome! Call them ASAP to fix your issue! Seriously, don't waste your time inquiring with other places.

I know nothing about plumbing, but I do know that when I needed some old cast iron pipes replaced, CSR was the only company I got a quote from that educated me on what needed to be done and was willing to answer all my questions. Not only was their pricing the most reasonable, they were transparent and didn't pressure me into any unnecessary fixes.

They have excellent communication skills, work extremely fast, and are all around great.

Art L.

9/25/2014

CSR installed two hot water heaters and a utility sink. I can't say enough about how impressed I was regarding the whole process. They provided a complimentary quote. During this process they were honest and their price was competitive. Today they completed the installation and everything went smoothly. They were friendly, consisederate and the quality of their work was top notch and it was evident that they take a lot of pride in their work. Thank you CSR and I know who I will be calling for all my future plumbing work!

Cuong N.

07/02/2020 12:00:00 SA

Alan came out fix or plumbing issue we've been having for a weak excellent service highly recommend Thanks again Alan!!!.

Mara F.

04/10/2014 12:00:00 SA

We used Ray and Alan to do an inspection of a home we bought while still in escrow, and they did excellent work based on their findings. True as ever, these guys are TOP NOTCH plumbers--no need to go anywhere else, I think their reviews speak for themselves.

Rea B.

8/16/2023

Have used their services twice for a clogged drain and tankless water heater maintenance. Both times Huyen was very helpful over the phone and transparent with quotes. The service techs arrived even earlier than the arranged times and did excellent jobs!

If I remember correctly, first one was Tony who dealt with our difficult clogged kitchen drain, never complained and still managed to smile in the end. Second was Mike, who insisted on staying at his truck while the water heater flushed for 45 mins, just in case he needed to move his truck to let my neighbors pass through our shared driveway, which of course did happen. So considerate!

This company is legit. That's all. And I won't be looking elsewhere for future services. Thanks guys!

PS - Tip your techs, people. They deserve it.

Tali M.

9/19/2014

Excellent plumbing company! The cool tandem of Ray and Alan, of course they scored high points with a name like my favorite NBA player Ray Allen, came in and fixed our leaky bidets and outdoor water faucet. Their customer service was fantastic and they were all about saving us money, so they weren't looking to make any unnecessary repairs. These two were quick at what they did and I am really happy and I would definitely do business and promote them to any of my friends that are looking for plumbers.

Gloria C.

9/16/2022

My home was built in 1948, so I was not surprised when a home inspection revealed corroded pipes needing replacement, and tree roots invading other pipes. Using a scope, the problem was located. After getting several estimates, I chose CSR not just because they had a good price, but also because the owner communicated so clearly what needed to be done. The workmen who dug up the pipes were very considerate, and worked efficiently despite the summer heat. Although the City inspection delayed cleanup, Huyen Pham persisted in getting the permit and inspection. He communicated consistently so I understood why there was a delay. The cleanup crew did a fantastic job of removing the old pipes, filling in the hole, levelling the lawn, and hauling away the debris. My entire experience with CSR was positive. I highly recommend this company.

Cabby C.

12/30/2014

I can not fully express in words how great these guys are. We discovered a water leak ( so we thought ) spot in our ceiling and feared the worst. The initial call to make the appointment was very positive which is a great start. Very polite and was able to fit me in the next morning.

Mike called ahead and showed up right on time. Could not ask for a better plumber than Mike. Very nice, no muss - no fuss kind of guy. Within two minutes he diagnosed the problem and said he was pretty sure it wasn't a plumbing problem to begin with. With our permission he made a small hole where the moisture spot was and it was exactly what he said it was! Just condensation from all the cooking that was rusting a nail that was not fully flushed with the beams!! Talk about experience, that was impressive.

He did end up replacing our water regulator, a separate problem that we already knew we had to fix. He also solved a very annoying problem we had with our shower which would vibrate like crazy sometimes. With much experimenting, he isolated the problem as being the shower hose. We thought it was a much deeper issue, but another pleasant surprise!!

Mike is a super plumber and just a great guy and I feel very fortunate that he showed up to our house today. He must have taken his shoe booty off and on 20 times going in and out of our house. He simply wanted to improve the quality of our lives and he did that. I will call CSR and Mike again for all our plumbing issues and so should you.

Maria K.

5/22/2020

Thanks to Ray at CSR plumbing for coming out and doing a great job snaking & scoping our lines! He always does a great job & is super friendly. Highly recommend!!!

Bryan S.

5/26/2020

Best Plummers in San Diego. If I could give them a rating of 10, I would. CSR Plumming are professional, provide experts advice, on time and are fantastic to work with. You won't regret reaching out to CSR Plumming, they are fantastic.

Stephen M.

11/05/2019 12:00:00 SA

Alex came out to my office and did a great job. Would definitely call CSR for my future plumbing needs!

Viet N.

5/30/2020

These guys are terrific. They did a great job. They were very thorough and made sure that everything worked perfectly before leaving. Importantly, they were super responsive and came the day after I called - which was pretty quick compared to other companies. Their pricing was very good and transparent. I was impressed with the whole team - Vincent, Alex, and Ray! I recommend these guys all the time!

Barbara W.

7/20/2022

I take back my former one star review which turned out to be an error that the company completely rectified in a very professional manner. so refreshing to work with a company with integrity! so rare these days.

Jennie N.

9/20/2017

My dad called to have the water heater replaced. Ray showed up on time and did a meticulous job. Job was done in a few hrs and I was able to a hot shower again! This was about 8-10 years ago. I still have hot water running just fine. CSR plumbing is very reliable! The company has been around for a long time!

Diane F.

8/28/2023

Prompt response! Had a clogged garbage disposal hose. Showed up on time and fixed the problem. Highly recommend this company and will use again!!

John H.

06/02/2020 12:00:00 SA

We had CSR do couple of jobs for us. We were very happy with their service and the quality of their work. What we found very appealing about CSR was that they seemed honest and transparent about what work needs to be done and what they will charge. Huyen, the owner, is straightforward and he even questioned why we wanted something done, as it was unnecessary. He guided us through what he thought was the right way to do what we wanted to do. We highly recommend CSR!

Steve G.

4/13/2015

My wife and I have used CRS plumbing a couple times now and are always happy with there work and prices. They are always honest, don't price gouge and have helpful tips. Mike came out this time he is very pleasant and quick. Also gave me a way to do a temporary patch so we can keep the water on until they can come out.

Hoami T.

12/22/2020

Ok CSR, I see you.

Quick turnaround in communication and availability is ALWAYS available.

A team of folks I would trust over and over for their recommendations, their service and equipment, and just fixing any issue I have related to plumbing.

I've had them replace my sink garbage disposal, take a look at my bathroom plumbing, washer and dryer plumming.....basically everything! They have continiously done such an amazing job. They are a team I always recommend to people.

Thank you!!

Christine T.

04/08/2013 12:00:00 SA

I am truly thankful that I was referred to CSR when I came home and found my water heater leaking. Ray and Alan exuded responsive, fast, courteous, conscientious, honest, and quality service. The team thoroughly explained the source of the problem and options available. Their professionalism, diligence, and reasonable rates left a lasting impression. I will call CSR again for my household's plumbing needs and highly recommendly them!

David V.

6/14/2017

An easy 5 stars to this customer driven firm. I had some plumbing issues in my 12 yr old townhome.

1. Ray is highly experienced, courteous, honest and prepared.

2. Ray helped me save money on my outrageous water bill (regulator issue) and then proceeded with saving my water heater years of life by immediately recognizing what the previous installer did not. I googled it. It's legit.

3. Ray inspires confidence. We were set on a delta cartridge replacement but due to my neglect, the entire faucet needed replacement. After trying as hard as he could to salvage my old faucet, Ray thoroughly explained the situation and provided me with options. One of those options allowed me to shower the next day given that I had the time for the job. Well, I've seen some other plumbers work and let's just say Ray is just simply efficient.

4. Ray is customer driven. He seeks loyal customers. Along with very competitive pricing, superb quality, he does this through respect and transparency.

5. Ray is a good guy. He was willing to show me a few things about maintenance and other tricks of the trade as I was really curious if I could figure it out myself. And the answer is nope. I'd give Ray and CSR a call any day for my plumbing tasks.

Thanks, Ray and CSR.

L. L.

01/09/2013 12:00:00 SA

Having to call service personnel or any type of contractor for emergency repair of any kind is usually a hit or miss experience along with some price gouging involved. Fortunately, recalling all of the different times my mom used CSR for our plumbing needs, deciding on who to call for the repair of a broken pipe was simple and did not include any of the headaches involved.

To make a long story short, it was 4:30pm and I decided to do some window washing. About five minutes into it, the hose cart got jammed. As I yanked to free the kink, the cart went flying across the yard causing the bib to rip out of the wall with it leaving a stub in the wall with a pretty water spout shooting out of it and no way of shutting off the water besides turning off the main valve. OOPS. Realizing I would be swimming in deep doo-doo (literally) with no water to flush the toilets, shower, etc. I desperately needed the broken pipe fixed ASAP.

I called the number we had for CSR and the lady on the other end gave me the number for Ray (more on that later). I called him up and briefed him on the situation. We had a good laugh about the whole thing and said he would be on his way shortly from downtown. Given the fact that it was right around rush hour, I didn't expect him to show up anytime soon but Ray and his partner Alan arrived about 20 minutes later to inspect the damage and provided a written quote.

This is where most people get a little nervous because some contractors take advantage of emergency repair situations and mark up their rates or charge some type of emergency response fee. Fortunately, Ray did none of that even though he knew how desperately I needed the repair done. His rates were very reasonable and waaaay below what I was expecting to spend (and comes with a 1 year warranty). Obviously, I would have paid whatever it took within reason to get the pipe fixed but hats off to Ray and CSR for providing honest pricing and not taking advantage of the situation.

With the paperwork out of the way, they got right to work. Ray provided updates along the way on how he was going to repair the pipe and went over what he would do to reinforce it to prevent another mishap (note to self: do not yank the hose). They were quick and efficient completing the repairs in about 90 minutes. They also did a great job to ensure they cleaned up after themselves.

As I was paying for the repairs, Ray asked how I had heard of CSR. I told him that my mom had used them for all of our previous repairs and I remembered their name. In my mind, I had expected Ray's dad (the original Chu Sau) to respond to the call but Ray told me that he took over the business about four years ago which I thought was pretty cool.

Ray definitely has the knowledge and skills (both trade and customer service) along with the passion for what he's doing and it shows. I would definitely recommend CSR Plumbing for anyone's plumbing needs. Thanks again guys!

Vasudev B.

5/22/2013

I have used CSR plumbing for several service calls to my home in San Diego. They have been extremely courteous and prompt. Their work was excellent and both Raymond and Alan were aiming for perfection in the work. They explained clearly the scope of the work, materials needed etc. so that there were no surpises when the final bill was provided. I am very pleased with the service and if I ever need plumbing services, I would go with CSR Plumbing.

Phillip D.

3/15/2022

Had some issues with water pressure in our facets, Vince came out and found the issue. They're more concerned with fixing the problems than trying to up charge you. Would definitely recommend for any of your plumbing issues! A+ service!

K T.

01/03/2023 12:00:00 SA

I've used them for many years 10+ and they are always courteous and cleanly when they come and do any work. Honest and well priced as well. Highly recommend.

Abigail Brier Cecile K.

2/23/2023

Beware another company in my opinion in Spring valley inverts the letters on this company and it is absolutely horrible. The contractor is Alonzo and in my opinion very dishonest.

Hank S.

02/10/2016 12:00:00 SA

Had a bad leak from my shower/tub valve. Mike came out on time and took a look. I knew we had older hardware, and Mike confirmed. Recommended new valve assembly and quoted a price (which at first I thought was a tad high). Work was done (and done well). Mike was professional and (other than a few noises) I hardly knew he was here! Only issue: invoice was not itemized, leading to a call to Huyen. He calmly and professionally explained his pricing structure (knowing exactly what his competitors charged), and after the conversation I felt much better about what I paid. Long story short - these guys are the real deal. If you can find lower prices from bonded plumbers, well, buyer beware - you get what you pay for.

Vladimir D.

04/03/2013 12:00:00 SA

I needed a clog cleared in one of my bathroom sinks. CSR was at my house within an hour after I called. Their price was cheaper than any other quote I had received. Huyen did an excellent job. Very thorough, clean, patient, and professional. And their work is guaranteed for 90 days.

G S.

02/08/2018 12:00:00 SA

We are so pleased with CSR Plumbing that I had to post my first ever Yelp review! We've used CSR plumbing twice now, and both times were after we had called another well-advertised plumbing company (B--- H---) to take a look as well, and CSR Plumbing has proven that they are honest and really know what they're doing! For the most recent problem we had, the other company's plumber took a glance and just said that he needed to come back another day to do an 8-hour job at $165/hour to remove a large section of our wall and replace several pipes, even though he admitted that he could not tell where the leak came from and didn't even bother to investigate further. Mike from CSR Plumbing, on the other hand, figured out right away that the issue was likely from a poorly installed bathtub overflow tube, and he took the time to test and confirm that was indeed the problem before fixing it in no time.

If we had used the other company, we would have wasted over a thousand dollars and wouldn't have even fixed the actual problem. We are SO happy to have found CSR Plumbing, and really encourage everyone to give them a try!!

Peter B.

3/22/2020

CSR was a referral from my parents who needed significant plumbing work done. I had 3 sinks that were not draining properly. We scheduled an appointment for about a week after I called. On the day of service the CSR team let me know, with notice, that the plumber assigned to my job was running a bit behind. Ray (who mentioned he was the owner) provided our service. He explained what he was doing every step of the way. He informed me that his belief was that the pop ups were clogged. If that was the case, I would only be charged for the service call. However, if any of the lines needed to be snaked, Ray showed me the list price per sink. In the end, as Ray suspected, all three sinks only needed to have the pop ups cleaned. I will definitely call them again if we need plumbing help.

J K.

11/11/2019 12:00:00 SA

We called CSR after our washer overflowed and shower drain slowed. They were able to send someone out the same day. Alan and Vince handled our appointment. They called ahead of time, as requested, were on time, super nice and very professional. They handled both issues efficiently and gave us some tips. They took their time and you could tell they were interested in helping us out. Great customer service.

Sree S.

3/16/2019

After reading all the glowing reviews I contacted CSR for a leaky faucet repair. Though I had sent a picture of the faucet ahead of the appointment, the crew who arrived said they can only offer the Moen faucet that they carry in their truck. Of course, going to the store to pick up a different faucet would have resulted in additional truck time, and they hinted that if I cancelled the repair altogether they would charge for the trip anyway. So I ended up getting a faucet that doesn't match the others at my place, just to be done. I had other minor things to repair but at the rates they were asking it wasn't worth the hassle. No complaints about the quality of work

K M.

8/14/2012

Our water heater was about to go out & my husband called CSR Plumbing & they came out the same day. Ray Pham was an expert about brands of water heaters and installation. We felt rest-assured that we chose the right company to assist us in our time of need.

Carson K.

12/20/2020

CSR plumbing is fantastic. I had some work done a couple years back and recently had them out again to troubleshoot a water hammering issue in my kitchen. The issue ended up being a simple fix which was quickly resolved by Vincent, the CSR Plumber that came out. I appreciated his professionalism and ultimately his honest assessment of the issue. In the end, because the fix was so simple they did not charge me, which was a great surprise. Thank you again to CSR plumbing, they will be my preferred option for all future plumbing needs.

Kristina P.

5/19/2017

Alan simply rocked today!! Where is the 10 star rating? Yet again -- Alan went above and beyond the call of duty. He made sure the dishwasher that we had installed was as perfect as it could be -- in a 100+ year old home (no small task). And while here, I asked him to give me another estimate -- which required getting in a crawl space. He did the job with a smile, precision, and quality -- he treated it like it was his own home. In a world where it is rare to find such quality professionalism and workmanship -- Alan at CSR plumbing delivers, not only this time -- but every time. Thanks Alan!!

Bradi Z.

6/26/2023

Got my water heater up to code the same day they came out, which was exactly what I needed! They also fixed a small sink issue in the same visit.

Sean E.

04/05/2019 12:00:00 SA

1st quote to fix my issue sounded reasonable so i made an appointment. Mike showed up on time and was courteous. Advice to fix a preemptive future issue was reasonable as well as the price. Mike did a great job, cleanup up and left no trace.

Nick M.

10/23/2020

Vincent & Julio came out to my property today to remove a cap in the main sewer line and installed double sweep clean outs. They were both very professional and courteous. Vincent was eager to answer my questions while being also being mindful of my concerns as a home owner. I really appreciate the tips in how I can better manage my property.

Keith E.

5/28/2021

I had two major jobs done for me by CSR. The first was the biggest and required some planning and exploration, but they were quick about it (as quick as you can with a big job), the work was impeccable, and we were VERY pleased. The second job was something that I thought had to be remediated with the first job, but turned out to be another problem. They fixed that and very quickly.

CSR are very professional and they're good at what they do. Very happy with them and will employ them in the future.

Not sure why this is showing up as San Francisco, probably due to the VPN I'm on, but this is for San Diego, CA.

Cheryl P.

5/25/2016

These guys are GREAT! Professional, polite, prompt, reasonably priced - and they do the job they say they are going to do, and they guarantee it too. Thanks for your service!

Long M.

4/15/2015

I am not a handy guy at all when it comes to fixing up things in the house, but I'm also not an idiot and know when I found great service.

After I purchased my condo, I discovered that my bathroom tub valves had issues. The valves were worn out and leaking with little water pressure coming out. I contacted several plumbers and many of them seemed not very interested with the job I was describing (since I was looking for a quote) and the few who did come out seemed to want to charge me an arm and a leg.

Luckily, I spoke with a friend of mine who referred me to one of the workers here. From the start, I was well received and all my phone calls were easily returned and my questions answered even before I committed to getting the work done. They replaced my bathroom valves within an hour. I was most pleased with their work and would recommend them to anyone else.

Prices were affordable and upfront. Their communication was responsive, and personally they were just good people and it showed through their work.

Jaimie M.

9/29/2021

I had a couple of basic issues and I'm just not handy. So I googled plumbers in Vista, CA. CSR Plumbing popped up and had a great rating so I gave them a call. They sent someone out the same day. I had no idea that they were located in San Diego and the person drove 45 minutes up to Vista to take a look and quickly determine that it was a simple seal for a brand they don't stock, and gave me all the information I needed to get one at Home Depot and fix myself. He was incredibly nice about the situation and refused to charge me, even though he had driven a long ways to get here and a long drive back. I can't tell you how much I appreciate the service and honesty and would highly recommend CSR for your plumbing needs. Thank you.

Michael M.

10/31/2016

Great service. Came at 7 pm and where very helpful with fixing our sink! :)
Thanks Alan!)

Tim W.

06/04/2022 12:00:00 SA

Vincent came to our house and fixed a leak, he was very professional, prompt, knowledgeable, and respectful. Our expectations were exceeded for this visit. Their prices seems fair as well, I would highly recommend using his service

Big B.

7/19/2023

These guys just don't quit.

This time around we had awoken on Sunday morning only to discover the water heater had burst. I contacted CSR and got a response -- on Sunday -- and they had someone out here in less than 24 hours and who did a superb job. No surprises, no last minute up-charges, just good old fashioned delivery of service. Before long, all was once again good and the water was hot.

Now why can't every business perform like this?

Chuck F.

09/02/2015 12:00:00 SA

Rumble, rumble, rumble?!?!? Uh-oh, that doesn't sound good :( ...what to do, what to do?! I tell myself, should I put in a claim with my home owners insurance? But there isn't any water damage. With that said, my insurance adjuster recommends me to withdraw my claim & call CSR PLUMBING and pay out-of-pocket (no increase in my premiums)... Best part, they're local (San Diego/ Chula Vista), perfect!

I call and I speak to Nguyen and he gives me possible scenarios on what it could be... b/c he knows what he's doing :) I schedule a visit and because the repair didn't require immediate attention, they come out a couple days, later.

Long story short... SUCCESS!!! Everything I had described was exactly what he serviced. He gave me a FLAT price with labor, parts, and tax included. No hidden fees. Nguyen and Ray replaced regulator & ball valve from the main water line coming into my home.

Exceptional service and immediate delivery. My appointment was scheduled for 11:00am, and they were here at 10:30am. My service was completed all within an hour!

BONUS, before I gave him a chance to leave, I mentioned that my downstairs toilet was leaking. He gave me a quick quote to replace & install for $20 more... But I turn and showed him, that I had the replacement tube, already (I was going to install it myself and since he was already here) ...and before I could even ask, without hesitation, he offered to replace at no extra charge, on the spot, right then and there. WOW!!!

Finally, I tried to offer a tip (something extra to go get lunch) for a job well done but he refused and said it was all a part of the service. Now, that itself deserves YELP, 5 stars!!!

Nancy P.

5/29/2017

This is by far the best plumber in town! They know what they are doing and treat you fairly The fact that they are super nice is just a bonus

Valentino L.

02/12/2021 12:00:00 SA

We had a mainline scoping done on 2/11/21 in prep for a purchase. Huyen was great to work with. Thorough, competent, and great customer service. And the video and report were also very thorough. I can definitely recommend CSR for your inspection!

Zakaree H.

10/04/2019 12:00:00 SA

After reviewing numerous Yelp Reviews for help with a badly clogged bathroom drain, I called CSR to set-up an appointment. Ray and Hector came to our house and were incredibly friendly and knowledgeable about our issue. They even wore the shoe booties in our house! Within an hour, they had fixed an issue that a previous plumber told us couldn't be solved without major cost and having to rip through the wall. We are so grateful that I called CSR for a 2nd opinion because they were able to quickly solve the problem at a reasonable cost. In the future, we'll be using CSR for future plumbing needs!!!

Taro H.

04/09/2014 12:00:00 SA

I called CSR last monday evening because my garbage disposal stopped working. They said they could come by the following afternoon. The next morning, they called and asked if they could come earlier, so that was great! They showed up on time, came in and put on their shoe covers, and started checking my sink. They told me I needed a new disposal and that the other sink was leaking as well. They were very helpful, they made sure that I saw what they saw by showing me where the water was leaking from. Then Ray opened up his iPad and showed me how much parts were going to cost, so that was very helpful. He took time to explain everything in detail, he clearly stated that he didn't want to do things if it wasn't necessary. They both were very efficient. They checked to make sure everything was working two or three times. They also gave us some advice for our sink because there's some mold growing around it. Ray said that we should get a new sink because it wasn't properly installed, he also told us which sink to buy because if we did everything through them(including buying the sink from them), they would up-charge the price of the sink at about 30 %. They were very helpful, it was like having a friend come by to help you out. I'm planning on getting a new sink soon, and I'm definitely going to be calling CSR to install it for me!

Jason P.

5/21/2014

I just had Mike install a clean out for my kitchen sink and he did a fantastic job. He cleaned up after himself and was completely professional. I will definitely use CSR plumbing in the future.

shelly s.

04/03/2015 12:00:00 SA

CSR is excellent, I need to do the sewer scan before I put concrete on my front yard, I also may need to install the double sweep sewer clean out. The owner of CSR shows up early in the morning 7:40am before my concrete guys came, very on time ! he spent an hour on scanning the sewer line and said my sewer line looks great and do not need the double sweep clean out right away. he also pointed out where I should install the double sweep clean out in the future and leave that area without concrete . CSR is very honest and never try to sell you sth you do not need. He pointed i may need to replace my blue water pipe with copper. the price is reasonable and service is excellent! 5 star indeed !!!!

Bonnie A.

03/03/2016 12:00:00 SA

I called Huyen on Monday and asked to make an appointment to have them check out a leak under our kitchen sink. I wanted an appointment on Wednesday afternoon since I was already taking the afternoon off for another reason. He accommodated me and scheduled an appointment between 4-6. Huyen and Alex called at 4:30 and they arrived at 4:45. They quickly diagnosed a small crack in one of the pipes under the sink and quoted me a price for labor and the part, which happily they had. After that was repaired, they noticed that there was a problem with some worn out threads in another part of the pipe which was causing another leak. They got the part they needed for that out of their truck and took care of that problem. They ran the dishwasher, disposal and sink for a good 10 minutes to make sure there were no other leaking problems. Huyen and Alex were polite and gave me a quote upfront before they started the work. As others have written, they wore shoe covers while in the house and covered my nice new kitchen floor while working. You'd never know that any plumbing work had been done in my kitchen. I have tried several different big plumbing companies and haven't found one that I was happy with but I'm happy with CSR. I recommend CSR and will use them again.

Maria L.

7/18/2023

About 4 or 5 days ago i noticed that our kitchen sink started draining very slowly and bubbling in a way. I went to run the garbage disposal and a water geyser just gushed out and went all over the place, hitting the corners of the sink, a little of the counter and even the faucet. After that i noticed that the water in the sink stopped draining and just kept climbing while the second sink was also filling with water. Then the water started making little bubbles. My husband came on here and found CSR and at first they couldn't come out because they were booked but then called my husband back a day later and said they had an open spot so they could come out after all. I am so glad they did.

Vincent is the tech who came out and he is just one of the most professional and courteous people i've ever come across. Very polite, careful, and super nice.He actually took the time to explain everything to me and kept me in the loop the entire time. So not only did he end up fixing our kitchen sink clog but also our upstairs bathroom sink too. He was very thorough and just so professional about everything. Could no have asked for a better plumber to come out and if we ever need their service again, i will be making sure they're the first i call. Thank you Vincent!

Randolph F.

4/13/2023

Mike did great work in resolving a calcified valve issue, replacing a des-caler filter, and answering different plumbing questions. Vey knowledgeable and organized...very customer-oriented. CSR--definitely 5 stars!!

H C.

11/09/2018 12:00:00 SA

CSR Plumbing is everything you want or need from a plumber. Huyen, the owner, was easy to communicate with. We needed to have two bathroom faucets replaced. I emailed him photos, he gave me an estimate, and I set up an appointment. Mike, the technician, arrived on time. He did a great job in less time than other plumbing companies had stated. And I was charged the estimate that Huyen had given me, ie. no upcharges or hidden fees. So......easy communication, quick appointment, accurate estimate, on time arrival, and great work. You can't ask for anything more. I'm calling them for all of my plumbing needs from now on.

Cole C.

11/08/2018 12:00:00 SA

What started out as just addressing a slow draining turned into a solid relationship. I was so impressed with their professionalism and willingness to address any questions and concerns I had. At this time, I decided what a great opportunity to get all those plumbing projects that were on hold, in motion.

Over the course of their 2 visits Ray, Hector, & Jay updated all the faucets, installed new tub/shower hardware (2qty). Due to updating old models, they had to get into the drywall and I appreciated their precision and care with their cuts to make patchwork easy. Before they left each day they asked if I had any questions and double checked all their work.

It is rare to have such quality work completed in a timely manner. I would recommend their services to friends and family.

Lyman C.

6/14/2014

Called CSR on Wednesday and got an appointment for the next day. I live in an older house that doesn't have a water regulator and the water pressure has increased over the years to a current 110psi. On Thursday Mike called me and was able to come a little bit early. He sized up the situation, explained how he would configure additional piping at the cutoff valve in order to install a regulator, and gave me a very reasonable estimated cost. He went to work and finished in a little over an hour, showed me how to adjust the water pressure, and we measured the pressure at a perfect 70psi.
Mike has several decades of plumbing experience, is very knowledgeable and efficient. Highly recommend Mike and CSR for any plumbing work you need performed.

Kate C.

7/25/2019

CSR Plumbing has a very good service. They came to my house within 15 minutes of my inquiry. Turns out the leaking was simply from the faucet loosening, which caused water to drip down. They helped me identified the problem and fastened the faucet. They were also nice enough to not charge me any money for the work. I am very satisfied with their efficiency and will definitely use their service again in the future. I highly recommend their service!

Mary M.

9/20/2019

This is a review of actual work done by CSR Plumbing. My apartment complex maintenance dept. hired CSR Plumbing to replace a pipe in the wall which entailed welding and chiseling some of the wall opening. They also replaced the entire shower faucet unit. It works like a charm, and looks great. No damage, only improvement. Alex the plumber and his team were so efficient and professional. Plus, what an added bonus and delight at how clean they left my bathroom. Very impressed with the work they did.

Nancy H.

8/31/2015

I called CSR Plumbing again to fix a shower valve. Mike came out again, and fixed it in no time. Very reasonable and very good! It's such a nice feeling to have complete trust and confidence in someone who could really have their way with your pocketbook. They're replacing my toilets, and since I can't be there when they come, I'm totally comfortable with leaving the key for them with a blank, signed check.

Tracey N.

6/24/2018

Huynh was very responsive when I requested a quote and for the scheduling as well. Mike showed up to the original appointment when we thought we only needed new flush valves for our toilets. However, Mike took a look and saw that we needed new shut off valves (angle stops) first (our place is very old and everything inside it is from the 70s). So we rescheduled for a time when our condo building does a water shut off. The second time Ray came and he worked quickly and efficiently to replace 2 shut off valves and flush valves for our toilets. The entire CSR team provided good service! We will definitely call them again for future upgrades!

troy l.

4/19/2019

There is a reason they have 5 star reviews, and its not Russian bots. They are friendly and communicate very well. They came on time, worked clean, and did a great job. Definitely recommend and will use them again.

Laurie M.

7/30/2019

I've come to rely on Yelp for to find a lot of household services. In this case it was plumbing work. Ray and Jay from CSR came to my house and were right on time. They are so nice and listened to everything I had to say. They answered all of my questions, explained how they work on each project and what everything would cost. I was very pleased with the quote they provided.

The day of the work Mark came to my house right on time. He is absolutely delightful! He installed a new kitchen faucet, a pedestal sink in one of my bathrooms and fixed a leaking toilet in another. Mark is very knowledgeable and informative. He treated my projects as though he was working on his own home. He also made friends with one of my cats and to me, a pet lover, that was icing on the cake. :) The final total for the work was very close to what Ray quoted and that made it easy on my wallet.

As another Yelp user said, I wish I could give CSR Plumbing TEN stars!!! Thank you Ray, Jay and Mark. I am sharing your awesomeness with all of my coworkers!

Brenda C.

09/08/2018 12:00:00 SA

I was referred to CSR by another plumbing company who were unable to find a time to come out as soon as I needed for our rental property. The tenants were unable to shower/bathe, so I really needed someone as soon as possible. The soonest appointment they had available was a 4 day wait, but they really did a great job.
Ray was very professional, and even found an additional leak that we were not aware of.
It was not cheap, but I feel it was fair and they did a good job.

Tamara K.

04/02/2014 12:00:00 SA

I recently got a bid to do a pipe reline from a competitor. They told me it should be done and then gave me a bid of 10k to do it. Feeling a bit overwhelmed, I called Ray at CSR. He came out to take a look at the pipes and told me they were fine! That I did not need to reline them at all. These guys are probably one of the most honest plumbers I have come into contact with. I am a Realtor so I work with trade companies more then most. They charge by the job, not the hour!! Plus, if he did the job it would have cost significantly less then 10k. If you are concerned about a bid from another company and want a second opinion, call these guys. They are great!

Gina R.

08/04/2021 12:00:00 SA

If anyone is in need of a plumber, I just received excellent service from CRS Plumbing 844 369-5797. When I called and spoke to Huyen, he was very helpful and quoted a price upfront since a prior emergency plumber already told me what I needed. Due to a cancellation, Huyen had a tech on the way within an hour! Tech Mark provided fast and efficient service and just a nice guy. In his past, he did work in our condo complex so he was already familiar with my condo complex which was nice! I highly recommend CRS! Even their YELP reviews speak for themselves!

Patty R.

11/05/2019 12:00:00 SA

Very happy with CSR Plumbing! We had a hissing sound in one of our bathrooms that seemed to be getting louder. What we thought was a toilet leak issue turned out to be a burst pipe under the house. Super responsive. My husband emailed early in the morning and Mark was here several hours later. Excellent service as well! Mark was very nice, helpful, and very knowledgeable. He explained the pipe burst and suggested a course of action. He repaired the leak. Checked and double checked to make sure all the plumbing was working properly. Great service with super personable employees that are not only knowledgeable but also takes the time to explain the situation. Educational experience for me. Thank you Mark Medina! I definitely recommend this company.

Chad H.

6/17/2022

I called CSR again for help with a slow drain, leaky hose bib, and lukewarm shower. Vincent was super professional: calling me 30 minutes before he arrived, wearing shoe covers, explaining the work needed, and showing the completed work. He also gave some recommendations on replacement faucets for the bathroom. Another fantastic job, and I will definitely give CSR a call for any plumbing needs!

Ronni E.

3/20/2014

These guys are amazing. We had an outside leak. They accurately pinpointed the area, carefully dug up my plants and had it fixed in no time. Huyen estimated the job prior to doing it, not only stuck to what he quoted, but even threw in a senior discount (guess it pays to be old sometimes!). This is the second time we have had them do work in our home. They are always very respectful of our property, polite and professional. It feels good to know we have a competent, honest, efficient plumber in the neighborhood. I would recommend CSR to anyone needing any plumbing work.

Brian O.

8/21/2018

Huyen and his team did great work. Based on their highly rated Yelp reviews, I didn't expect his bid to come in so reasonable as well. I had my house replumbed from polybutylene to copper. The job was finished in one day, other companies had quoted me up to a week. His team was helpful in answering questions and di a solid clean up job as well, even though the project took a couple hours longer than anticipated. Would highly recommend them.

Daniel L.

8/20/2013

I have been wearing out buying so much bottled water. I spent quite a bit of time researching water filtration on-line. Next I needed a plumber who I could talk to and get their opinion. At the time, I was not a member of Yelp, but used it as a reliable reference. I contacted CSR and set up an appointment. Huyen was the one who I worked with and what a pleasure to deal with an honest and up-front guy. He never pressured me one way or another, even when there was opportunity for upgrades. When measuring and locating where to put drain lines, he was happy to tell me that my situation was great and no extra work was required. We installed a Halo 5 and could not be happier. The water tastes great and even the kid's noticed a difference(showers too!).

I was so impressed with Huyen that I decided to get some extra work done that didn't have to be done, but glad I did. I ended up putting in a new water heater and a toilet. Huyen directed me to a toilet that he thought was best for the money and was not actually what I was looking for. He told me to try it for 30 days and if we don't like it, he will put in the one we were considering. Only charging us for the extra cost of the different toilet we would have wanted. Huyen's recommendation was right and we will be installing two more. Our water heater was 15 years old, but not really giving us trouble. I felt like it might be on borrowed time though. I decided to install a newer more efficient model. Huyen left that decision to me, which took some time because I could have went either way on that one.

Bottom line--there are not any pressure selling/scare tactics, Huyen takes the time to talk with you and I didn't feel like I was asking too many questions. I highly recommend CSR Plumbing!

Gerrit H.

04/08/2020 12:00:00 SA

Rockin' plumbers that are fast, reliable and good on prices. We call them for all our plumbing needs.

Maria M.

3/22/2013

Yep, another WELL DESERVED 5-star review for CSR Plumbing, Ray and his crew. If you are even thinking of using another plumber, think again. Just use CSR and save yourself time and money. They did a great job for me on a rental property. Efficient, professional, and competitively priced.

Stephen L.

3/27/2015

These guys did a professional job for us, addressing 4 issues around the home including a busted pressure regulator, adding in a thermal expansion unit, and relocating an outdoor faucet.

From start to finish they were motivated, courteous and helpful. When I had what was truly a minor issue with some of the work, they dropped everything to come back out and correct the situation.

I couldn't be more happy with the team at CSR.

Heather H.

5/19/2015

Reviewing this company as they truly deserve it. I have a townhome I rent and every other plumber (2 licensed contractors) has come in and checked for a leak, either replaced the shower head or did some other things then proclaimed it 'fixed'. I believed them and then again it leaks. Finally I found CSR when my new tenant moved in and still it is leaking. CSR went out and within 1 hour found the REAL issue (it is not even plumbing related its the tile.....) and that was that. Thank you for being smart and reliable, also for not gouging me and for not trying to write my credit card number (that is what another company tried to do ) in a file in your office. Also thank you for being on time and professional. Great plumbers, can't go wrong here.

Matt D.

10/08/2019 12:00:00 SA

CSR's customer service was Outstanding!!
I spoke with the owner, Huyen, on Tues about my chronic sewer lateral issued which was backed up again and I requested he replace the bad section and install a cleanout. He scheduled the work for Fri, at a very reasonable price. In the mean time Huyen went out of his way to juggle his appointment and send out Alan, Wed morning, to snake and CCTV the line to get the flow moving again, and at no additional cost. Alan, was super personable and professional, and did a great job, which I could see in the narrated CCTV video Huyen sent to me.

I highly recommend CSR Plumbing and will definitely use them for future plumbing needs.

Kevin B.

2/13/2019

I just had CSR plumbing come to my house to install a gas line that ran from the front of my house to the back. It was a big job. I had to write something right away because I was so very impressed by not only the service with the quality of work and their efficiency. All the other quotes I got were twice the cost and double the time. CSR arrived on time and they exceeded my expectations as far as cutting the least amount of dry wall, explaining what they were going to do and doing an excellent cleaning up after. It only took them 5 1/2 hours to complete the job that most plumbers said they would take at least 2 days.
I also could not say enough about Hector and Alan. They both were so very courteous and considerate and did the job as quickly as possible (in the pouring rain) with the least amount of inconveniencing me.
I would HIGHLY recommend CSR Plumbing without any hesitation. Great Job and thanks again ALAN and HECTOR and MIKE

Kate M.

04/07/2018 12:00:00 SA

I can't recommend this company enough. Fair pricing, quick response time, Mike was truly knowledgeable and his quality of work was exceptional. If you need a plumber you should DEFINITELY call this company.

Steve A.

07/11/2021 12:00:00 SA

CSR Plumbing did a great job resolving my clogged sink issue. Technician Matt was thorough and friendly. He explained what he was doing each step of the way. I feel really confident in the results and would highly recommend!

Sarah W.

05/07/2018 12:00:00 SA

Huyen is simply the best. Knowing a good trustworthy plumber is so valuable. We've known Huyen for about 10 years, back when he worked for ARS. When we did our remodel of our condo, we saw 4-5 plumbers for various issues. He was the only one that came out and diagnosed and solved a mysterious leak we had. He was and may still be the go to person for our old HOA association MMI at Verano. We were pleased when he took the helm of his own company CSR. When we bought our house he was the only one we trusted to do a major overhaul of the plumbing. I have had countless other contractors say to me offhand, your plumbing work looks excellent. Whoever your plumber is, you need to keep him. Thankfully we have and haven't gone anywhere else.

Skout L.

12/16/2020

Great service. Ray came on time, was quick to replace garbage disposal and wore PPE. Fast efficient at great price. Highly recommend!

Sam S.

8/17/2012

I am a property manager/real estate agent and have used CSR Plumbing for quite a few years now. They are a small but dependable company. They don't start any work until I have been given a price and a detailed description of the situation at hand. Huyen, my main contact, has worked for a nation wide company. He is able to provide the same level of customer service that a major company provides but without the overhead. CSR has done everything for me from drain cleaning to water heater installs. Sometimes they can't get there right away because of their size but make it a point to if it's an absolute emergency. Overall, CSR does great work with resonable pricing and is well worth the wait. I highly recommend.

Jason P.

6/30/2023

Here's my first experience with CSR -

I called yesterday hoping to get some help with a clogged drain in our wash room. I was offered an appt the very next day, which i jumped at. I was told sorry we cannot make it today...when it was mid-afternoon already! Fast service and they aim to please.

They sent out Vincent, who couldnt have been cooler. He made short work of a clog that laughed at my rookie attempts. He also was able to replace the old trap for me with much stronger PVC. Vincent was super helpful and answered my questions, plus offered experienced advice.

They showed up quickly. The price was fair. The actual job cost was the estimated amount, no more. He cleaned up after himself and made sure I was happy with the results. I cant ask for more than that.

Vincent and CSR get an official 'recommended' from me.

Anh N.

07/08/2016 12:00:00 SA

Service was excellent. Had tenants in condo with a broken water heater. After hubby decided he couldn't fix it, he called around and found CSR Plumbing. After speaking to Huynh on the phone while he tried to help us troubleshoot for free, he came out, replaced the heater, and was outta there in a day without me ever being there. Tenants were happy and so were we! HUynh's been our go-to plumber ever since and everyone we've referred him to has been equally impressed.

B M.

8/15/2019

We called CSR due to an ongoing toilet obstruction issue we'd been having. Alan and Vincent were very professional, explained everything in detail and took care of the matter to our satisfaction. The problem was due to some roots that got in under the toilet seal so after clearing out the obstruction they made sure that the toilet was properly installed. Overall we were very pleased with the service and will use CSR again in the future if needed.

Jeff G.

6/26/2018

Called CSR Plumbing to fix a bad leak that had just begun on our side of the water meter. It was under a grass area around the corner from our house.

CSR was able to give a very reasonable price to spot-fix the leak. This required them finding the leak, digging up the grass area (2-3 Feet deep), and then repairing the pipe at the spot of the leak.

Not only did they do the repair but, also showed us the pipe with the leak. Provided before and after photos of the job and kept us constantly informed of everything.

Unfortunately, we had another leak appear in a different section of pipe. We decided to replace all the pipe in the grass area. They couldn't replace all the pipe right away but they came and did another spot fix for us until they could schedule a time to do the entire repair.

Huyen, Alan, and Hector were always professional, honest, and I felt the pricing was reasonable.

CSR will definitely be my plumbing choice in the future. Great job guys.

Joe T.

6/26/2021

I highly recommend CSR Plumbing. They are my go to plumbing company for accurate and affordable estimates. The owner Huyen is very knowledgeable, responsive and honest!

Luckily they were available to fix my drain clog issue same day. The fix involved RE-routing my bathroom sink drain into the toilet vent aka wet venting. The plumber Mike was very professional and made sure to clean up after all the work was done. Thank you guys for doing an excellent job....very Happy Client here!

Chuck T.

05/07/2018 12:00:00 SA

Called CSR plumbing to diagnose a tough bathroom sink clog after another plumbing company couldn't repair the clog and tried to nickel and dime me.

CSR sent two very professional and friendly plumbers who took a good bit of time diagnosing the cause of my clog and explained to me exactly what the problem was and what needed to be done to repair it. The estimate they gave me was much lower than the previously mentioned nickel and dime plumbing company.

When they came back to do the repair they made sure to lay down fabric to cover the hallway all the way to the bathroom and quickly fixed the problem.

After everything was repaired to my satisfaction I was pleasantly surprised that they accepted credit card for payment without any additional credit card fees.

Janet L.

02/10/2022 12:00:00 SA

I've used CSR Plumbing a few times and have been very happy. Ray is always timely and reliable, he communicates with me, and he does an outstanding job. Most recently, Ray installed three new bathroom faucets for me. I have extra wide sinks, and in the past, I've had to use special pop up drains that aren't connected to the faucets because the connecting rods won't fit. Ray found extensions that connected the pop up drains to the new faucets, which solved a long-standing problem that other plumbers couldn't solve.

CSR is my first choice for plumbing. I've always been more than pleased with Ray's professionalism and skill.

Noreen C.

12/17/2012

CSR is the highest standard of plumbing service I have every seen!

Excellent service. Pleasant personality. Very professional. Ray and Allan are DA BOMB! An efficient, hard working, cost cutting team! Conscientious, efficient, courteous, tidy!

We had four plumbing issues to address. Each was carefully evaluated and given its diagnosis with clear and perfect explanation. With antique plumbing in our 60+ year old house we knew there were hidden problems.

With written estimates and shoe covers on their feet each problem was addressed.

Every tradesman should take a lesson from Ray and his family owned business.

CSR will be our ONLY plumbing company.

Agnes G.

3/15/2016

I knew we were dealing with an honest company when we called for a quote and got trouble-shooting tips before even setting up an appointment. We had to have Mike come out anyway, but he was efficient, friendly and showed us a few things if we ever came across a similar issue in the future (low water pressure and lack of hot water throughout the showers in our house). The cost of his visit was as pleasant a surprise as paying a plumber can be, and we're enjoying our improved master shower. CSR has restored our faith in plumbing companies!

Julie B.

06/08/2019 12:00:00 SA

We removed old carpet from our extra bedroom and came across some spots on the concrete that looked wet but not to the touch. It had that effervescence/white stuff on them. We instantly thought that the master shower might be leaking or something from outside/ groundwater was the cause. We were going to call a plumber we have used before but he suggested that we call CPL- a leak detection company. We decided to get another plumber-CSR actually out here in hopes that it is plumbing. We chose CSR based on their great reviews, but they just don't do weekends. Anyhow, the owner-Huyen came to the house. We explained & showed him everything. He did a test on the pressure and told us straight up he did not think it was the master bath that was causing the moisture. He suggested we call the same leak detection company that the other plumber mentioned. Huyen said it's a possibility that it's groundwater and he's seen it before in Miramesa. This was all done in 15 minutes. He did not charge us!!! We are very appreciative of his honesty and integrity NOT to make a fast buck and take advantage our situation.
Keep it up & more power to you and your business Huyen!

Shawn R.

11/05/2013 12:00:00 SA

This is the first review I have written here. Just bought a new home. CSR was the third plumber to review a long list of problems. Owner Huyen came to review the problems and give me a bid involving replacement of cast iron waste lines, copper supply lines, plumbing under all sinks, new gas line for stove, new shower riser, new water line for refrig. The bid was lower than all the competitors. Huyen gave me a very honest appraisal and evidenced from the very start that customer service was of the utmost importance to his company. They arrived the following Monday and performed all the work until late into the night. Additional unexpected items came up which they included in the already agreed price. I cannot say enough about this company, its owner and the employees. Thank you Huyen and CSR!!!!!!

Henry H.

2/24/2023

These guy are worst. Huyen Pham is hard to talk with. He hung up on me.they came and was not willing to spend time w clients. This is an emergency and they scheduled to come on site after one week. They said they wouldn't start until after 3 weeks! What sort of business is this? My water was leaking like hell and they say they wouldn't start after almost 3 weeks. The problem is they wouldn't talk to you. After a short Q and A, They split. They took 2 days to write a proposal. I called the other plumber and he fixed it by rerouting my pipes in 3 hours only by himself with quality work nd time and reasonable. That's it No More csr. Huyens daddy was the best plumber. He fixed my plumbing wo problem.

Lorraine P.

8/26/2014

Mike was prompt, courteous and gave good recommendations for fixing various plumbing/gas line problems. I'll definitely call CSR again!

Lise B.

06/05/2018 12:00:00 SA

Just had my sink fixed by Mike. So friendly and professional, straightforward with the price of repair. My go to plumber from here on in.

Rob F.

05/04/2021 12:00:00 SA

What a great plumber and company to work with. Mike came up with the most efficient way -- plumbing and price -- to extend a gas line out to the patio for a new grill. He finished the job in under 3 hours, put everything back together again and made sure the job site was clean and tidy before he left. This guy's a rock star -- be sure to request him.

Jorge C.

8/18/2020

Very prompt and professional. Good service with friendly staff. Old fashioned plumbing company.

Shalome G.

3/16/2023

Mike was on-time, quick and efficient. I called 3 other places and they wanted to charge me over $200 starting for a hot water valve replacement so I could get my dishwasher installed. CSR quoted $180-$200. My total was $180 I will always use CSR for my plumbing issues. Great company.

Nathan S.

8/23/2017

Ray and Jay are true professionals, and they work quickly, but also carefully. They came in when a shut off valve failed and I had them replace all the cheap valves and lines that were installed when our condo was built. They did so in no time at all with reasonable pricing and courteous service. It's no wonder the reviews are so good! I will call on them again in the future and recommend them to my friends as well.

Kiriana P.

08/12/2016 12:00:00 SA

Courteous and efficient, I would highly recommend CSR for your plumbing needs. I couldn't be happier with the services I received.

Sunny D.

09/09/2019 12:00:00 SA

They deliver and show up on time. The owner will respond to text messages even on weekends.

Minh T.

12/27/2013

Simply the best...

Ray and Allen will do what it takes to the job done. I recently had a pretty bad blockage and called CSR plumbing. This was the day after Christmas and I did not expect to get service on the same day. Ray told me that he was completely booked but will try to come out as soon as he is done with his scheduled jobs. He called me throughout the days to keep me posted on the status. As promised they stopped by towards the end of the day. At first we did not think that it will take long to clear the blockage, but it turns out that there was a big foreign object that was the culprit. Ray and Allen were very persistence in trying to remove the object, snaking it with various heads and trying other creative ways. They did not give up and ended up spending over 4 hours late into the night to resolve the problem. I am appreciative of their dedication. I know they saved me a ton of money because it would be very costly to have to dig through the sidewalk to get the drain.

BTW, for the time spent, their price was awesome. I will definitely recommend CSR for any plumbing work to my family and friends.

Amy G.

09/08/2021 12:00:00 SA

We needed quick assistance with a water pressure issue. After calling and explaining the problem, CSR was able to get someone out to our house the next morning. Julio was honest, personable, and worked efficiently. Painless process, reasonable rates and job completed totally to our satisfaction. Would definitely recommend.

Judy T.

07/02/2015 12:00:00 SA

We are extremely happy that we selected CSR Plumbing when we discovered leaks that required replumbing our single story 2500 sq ft house. Our plumbing was in and below the cement slab on which it was built 50 years ago, and needed to be rerouted up through the attic. CSR was professional, efficient and reasonably priced. They fully dealt with every little quirk that is inevitably encountered in a house of this age that had also had some remodeling along the way that impacted the plumbing. We were particularly pleased with how courteous everyone was, and the sense that the team liked each other, including the owner who worked alongside the crew throughout.

Linh N.

3/26/2010

Have been using CSR Plumbing for years now. Whenever there is an issue, we call them and they are quick to come out and resolve the problem. Most recently, our water heater busted - ughhh... leaking water everywhere.... Ray was so helpful and explained our options and what he was going to do. He quickly got the job done and tidied up around the area that he was working at. He was honest with what needed to be repaired and gave us a reasonable price for the parts and labor. I like working with Ray because he comes off as just a normal person doing their job.... not some sneaky person trying make a larger dollar.

Gina H.

3/14/2016

I've been having problems with a MAJOR clog in the pipe where my washing machine drains for months. When I hear the water coming back up as my washer is draining I've been pausing the machine and filling up a huge tote with the water (2-3 times per wash) and having to dump it elsewhere. It's been a pain in the butt and I usually end up hurting my back. I had one plumber come out and work on it for over an hour and he said he fixed it but the problem was still there and h left saying I don't know. Finally we had CSP come out and the guy figured out the problem and fixed it in like 45 minutes and there's no longer a backup in the pipes. He guaranteed the work and said if he couldn't fix it he wouldn't charge us, but he did fix it and he was very nice, very clean (not leaving gunk and stuff on the floor) and very reasonable. We asked for extra cards so we could give them out to friends. I highly recommend them and will only use them in the future.

Dave E.

3/19/2013

I was very impressed with CSR Plumbing. I called on Monday morning (their busiest day) and the owner Huyen was very friendly. He managed to fit me in with their busy schedule and personally came out to fix my clogged kitchen sink within a few hours. He did an excellent job and the price was very reasonable. I will definitely be using CSR Plumbing for my future plumbing needs!

Diem B.

11/29/2017

If you need a plumber, call Alan with CSR! This is not the only time we called on Alan to help us. He did our video sewer inspection when we bought our house about 2 years ago. We were very satisfied with the inspection and level of detail he put into the commentary so this review is long overdue.

Fast forward to today, we had a clogged kitchen drain that backed up when we did our laundry. Alan was very quick to respond to my messages. Communication was easy and he was able to make it out to help us right away. Alan is exceptionally patient and knowledgable! We had so many questions for him and he answered all of them thoroughly. He even took the time to explain how we could improve our drainage and some issues that we might need to be aware of in the future (i.e. roots growing in our main line and different sized pipes running into our house). I definitely appreciate his integrity and I can say that I am more educated on our house's plumbing thanks to Alan. He is my plumber for all my future needs.

Jeff M.

2/21/2016

I called CSR Plumbing when we suspected we had a hot water pipe leak in the slab under our house. Huyen was able to come over the day I called, confirmed the leak and provided me with options at no charge. His price for the repair that needed to be done was very reasonable as we had a different pipe leak in the past. We scheduled the repair work for a day later. When what was thought to be a fairly simple repair turned out to be more a lot more complicated, Huyan was not phased, he just took care of it. Huyen and his crew were polite & professional throughout. I highly recommend CSR Plumbing.

Ryan B.

03/07/2019 12:00:00 SA

I've never called a plumber before because I rent, but we were in a bad spot with a stopped up shower drain that couldn't wait on a slow response from the landlord.
I was a bit nervous about the whole thing, expecting a very expensive trip for a very simple procedure, but I was very wrong.

CSR set me up with a reasonable time, called ahead to let me know that they were available to come *earlier* than expected if I wanted to, and arrived promptly at the rearranged time. They were extremely courteous and personable. They covered shoes over white carpet without me asking--the first time any work crew has done that coming in.
They ended up pulling an enormous mass of roots from the line, and made sure to bring me in and suggested photographs to bring to the landlord (which I would have forgotten), as well as walking me through the likely process to fix it so I'd be prepared when it that time came.

I asked offhandedly about another job (replacing a very old shower arm and head) just to see if they could tell me the cost, and they recommended that it would be very easy to do myself if I didn't want to pay, but the price they quoted for it was so inexpensive I could hardly say no.

Ray and Hector were a pleasure to work with, and absolutely top-notch professionals. I highly recommend bringing your needs to CSR plumbing.

David R.

11/02/2021 12:00:00 SA

Third time we have had CSR to the house. They always show up on time. All the men are polite and professional. Ray runs a good shop. As they go they always tell us how much each repair costs, and why. I am in Tierrasanta and highly recommend them.

Sybil C.

06/12/2020 12:00:00 SA

These guys are fantastic. I had several smelly drains and they took care of all of them. They were very thorough and even went under my house to check all the pipes to make sure we did not have any leaks. They were the most knowledgeable of any plumber I have ever had and were extremely courteous and clean. I won't call anyone else in the future and I will definitely recommend them to family and friends.

Geoff K.

3/21/2013

My second time using CSR and I was not disappointed. They are a family business with lots of repeat customers. They do good, quality work at a reasonable price. Upfront and honest competitive pricing, quick service, professional and friendly service. They know what they are doing and they do it right the first time. HIGHLY recommend this company for any plumbing needs. Glad to support the small, independent businesses, especially when they are as good as CSR!

Fong X.

4/26/2020

So I saw this company on yelp has great reviews, so I decided to call them up and see if they could help me out with my dedicated water line to my new fridge. I glad I did, talk to Ray on the phone he was very professional and give me a great time when they are going to show up which they did on time thump up plus plus. When Vince show up he finish the job really fast and made it look very professional and he still have time to enjoy his day off, over all I would recommend this company to anyone else that need plumbing problem keep up the great work CSR and thank you again.

Brandy G.

12/04/2019 12:00:00 SA

I have used CSR for years. They are all amazing, but Ray especially. He always gets some someone out as soon as possible, when I call. Even when I call for a last minute fix if someone else work, just so I can pass inspection that day. Ray made sure someone came and did it before the inspector showed up. There work is always impeccable. They clean up after themselves and they know exactly what they are doing. These guys are the professionals. I always refer them to my clients, as well as using them on my own proeprties. They have always gone above and beyond for me. I apperciate that level of service and knowledege of there industry.

Imelda P.

1/23/2018

Mike, with CSR plumbing, just replaced my disposal with a brand-new one. He could have repaired the old one, but I did a quick cost-benefit calculation and decided to go with a new one. Someone at CSR answered their phone right away when I called. The only downside was I had to wait 4 days from the time I first made contact. Some other companies did not get back to me at all. I decided I could withstand some inconvenience for a few days, because I had talked to a live person and had the appointment in my book.
I had a good feeling with this plumber. He was very punctual. He knew what he was doing and seemed comfortable doing it. I would use them again for other plumbing jobs.

Katherine T.

2/24/2018

We recently had a great experience with Alan. He quickly fixed our clog and went above and beyond to educate us on our plumbing issue and explain our options. Very nice and friendly to work with! I highly recommend CSR Plumbing.

Caroline G.

3/17/2020

CSR has some of the best customer service I've ever experienced.

I had an issue where the previous contractor did a botched job on the shower piping, which was built in front of the 2x4 and needed to be rerouted through the 2x4 so the shower could be reinstalled properly. I snapped a few photos, sent them to a handful of plumbers, and CSR was quick to respond, with the most reasonable quote.

I had random questions along the way, and they responded quickly to my texts (even on the weekend), and were very accommodating when I needed to reschedule.

Kudos to Mike and the CSR Plumbing Team!!

Cresta O.

11/09/2013 12:00:00 SA

Don't call this place when you are in need of urgent service.....they so kindly told me they were booked up and would not even help to offer a referral to another plumbing company that perhaps would be more readily available.

B M.

08/02/2021 12:00:00 SA

My favorite plumbing company! I appreciate how much they show that they care, they explain things in detail and are always upfront, Wen & Ray are very honest people, been utilizing his business for years and when we call them they are quick to respond and more than anything always do such a great job that I never have to call them back because they didn't do something right. I trust CSR!

Peter T.

4/29/2015

I live in San Francisco now but when I lived in SD CSR was my go to guys. They installed my water filter, hot water heater, shower, and countless other crap that has been stuck in my toilet (literally). Fast forward 5 years later and living in sf. I had Home Depot install a dishwasher for me and they royally screwed up. Not only was the door catching on the counter, but water was leaking out everywhere. I called home depot but after 20 mins on hold and several departments later I called CSR in San Diego ( I still had them on my phone under plumber). Huyen from CSR walked me through the potential problems and after 15min on the phone, no more water leak! Best customer service in the world. When sh*t happens call CSR.

Dara P.

10/03/2017 12:00:00 SA

Saved the day. Ray was on time, professional, and we had a new garbage disposal installed in under an hour. Thank you!

Paolo P.

8/20/2020

Had an issue with Sewer Main and needed reliving services done. This is the team you want to use for the heavy jobs and the little ones. In this case, I had a big job that needed experts on it. Huyen responded promptly to my call. He came out a day or so later and was responsive. I thought their prices were fair. I made the decision to use CSR.

Alan and Vincent show up Day 1 and started prepping, digging and repairing. These guys are a great team and really good guys. They work hard and communicate thoroughly. I felt like I could have left Alan and Vince at my house and trusted them with the keys to the castle.

So far I'm impressed by the customer service and professionalism of CSR. Their plumbers take care of you how you want to be taken care of. I will be using them again. Thanks guys!!

Christine K.

05/11/2013 12:00:00 SA

While mounting our new flatscreen TV on the wall, my husband was having trouble finding the studs to do a proper mount. Measuring was not doing the trick so he kept drilling holes hoping to get lucky. Bad idea. We mounted the TV and shortly thereafter noticed something seeping down the wall directly behind. Water! Somehow he had drilled not one, but two holes in a drain pipe in the wall coming down behind the wall from the upstairs! We checked Yelp and called a few plumbers before finding Huyen at CSR Plumbing. He was courteous and explained everything in detail and said if one of his workers couldn't do the job, he would personally come to take care of it. He squeezed us into his busy day and fixed the damaged pipe quickly and efficiently. Thank you Huyen and CSR Plumbing for your great service! Not only did CSR fix our problem, but we have now found a good reputable plumber that we will continue to use for our plumbing needs going forward. Needless to say, we will also be investing in a stud finder in the future!

Tai S.

7/18/2017

My family been using CSR Plumbing for more than 30 years now . They must be doing something right for us to be calling them for all of our plumbing needs . Ray and is crew is very honest and tell me what needs to be done . Ray is also very professional and efficient . I want to thank him and all of his workers for everything that they have done for my family through all these years . I would recommend this plumbing company .

BILLY S.

2/26/2015

I had a clogged main line at my house. I didn't have a snake long enough to take care of the problem, so I called CSR Plumbing. I've dealt with them before and it was a good experience. I like how they do business. i'm an inquisitive guy by nature, so when they take the time to detail what exactly is happening and how to fix the problem, it really put my mind at ease. Too many times I deal with snake oil salesmen and it's refreshing to do business with honest hard working folks. Ray was the technician that fixed my line. Apparently a tree's roots had caused significant damage to my main pipe. He used this cool camera thingie to both diagnose and confirm the clog was completely removed after he had finished the job. He was very thorough, professional and informative. i highly recommend this outfit to anybody that appreciates good service. Once again CSR, you saved the day :)

Albert P.

7/18/2019

An excellent experience. They were able to schedule me for the next day, arrived on time and had our failed sewage pump replaced quickly and at what I felt was a fair price. Mike did an excellent job, and I will definitely call them again.

Stacey H.

12/03/2015 12:00:00 SA

I have had Ray and his team out to my house a few times. They told me exactly what to expect and each time they were right on. They were out in August to clear a drain and 3 months later it backed up again. Even though it was outside the warranty period they fixed it at no charge! Highly recommend them!

Ang G.

7/25/2023

We had a pipe burst under the house and I messaged CSR on a Sunday to schedule an emergency repair on Monday and they responded right away. Our technician Julio was amazing, so very kind and thorough. He went above and beyond, sharing video footage of the issue as well as the repair. This is the best plumbing company I've ever worked with. Every single job is high quality, timely, reasonably priced, and executed by kind, communicative professionals. Cannot recommend them enough.

Binh N.

09/10/2018 12:00:00 SA

Another plumbing company saw a leak when unclogging a stoppage over the holiday weekend, but I had CSR diagnose and fix it. I waited for CSR because I've worked with them before, and they did not disappoint. Professional and personable (it was Alan and Hector this time), they arrived on schedule and took care of the issue promptly. Alan even remembered what he did for me years ago. I'm glad to have them around.

Bonita R.

03/01/2021 12:00:00 SA

Great guy, Mark, who came by. Contacted me with eta of his arrival to my house. Mark answered my questions. Very friendly and professional. He flushed the tankless water heater in the time specified. I would recommend and use this company again.

Chris Z.

05/06/2021 12:00:00 SA

We've been using CSR for a few years now very happy with the work they've done. Fast response time if you call and don't get someone directly they will return your call within a few hours. Very reliable and professional all of there plumbers are great at what they do. I would recommend CSR to anyone that needs plumbing work and wants the job done right. Great company highly recommended.

Giovana L.

05/12/2017 12:00:00 SA

Had Ray come out today and service my home, he was beyond courteous, professional and knowledgeable! He was done in what felt like less than 10 minutes and was very thorough. Thank you so much! Highly recommed this company!

Eileen F.

8/21/2019

Can't say enough good things about this company, from first contact to installation of new disposal (at a very reasonable price) ... they are courteous, prompt, and they know what they're doing. Highly recommend!

Mitra G.

01/07/2021 12:00:00 SA

Wonderful plumber. Very professional and polite. Moved a water heater through my house and was very careful not to cause any damage to stairs or flooring. After the project was complete he even texted a few hours later to check that the water was heating properly. Will definitely use this company again in the future.

Joe W.

10/25/2022

I had Vince over to fix a clogged drain and he was great. He explained what the issue might be, how to prevent it, and products available that would help in the future if it happened again. He then fixed the issue and there has been no problems since. He was very knowledgeable, and I will be calling them again for any plumbing issues that arise.

Mike Z.

03/12/2020 12:00:00 SA

Had another Plumber come out a few days ago. Miss diagnosed. His claims didn't sound right so I decided to get a second opinion. From the start was impressed with the professional scheduling process. Mike came out and listened to my situation. Did a thorough exam and concluded it was my dishwasher and not actually plumbing. Gave good advice and was on his way. I really appreciate the knowledgeability, honesty, and professionalism, and would definitely recommend this company.

Cindy T.

9/17/2015

If you're looking for a great plumber look no further and call CSR! These guys were extremely knowledgeable, efficient, polite and respectful of my home and property. Alex and Alan came to my house the very next morning after speaking to Huyen. I had advised him this wasn't an emergency as the issue was in my guest bathroom, which is rarely used, but nevertheless he sent someone out as soon as he was able to.

Alex and Alan arrived on time and were quick to fix seal that was installed improperly on my toilet. Even though they had to take the whole toilet off the floor and replace the seal, they had everything done within 20 minutes! That's a sign of someone who really knows exactly what they're doing. They left my bathroom fixed and spotless.

I'll only call CSR for any of my future plumbing needs and I suggest anyone who wants a knowledgeable and honest plumber do the same! Thanks CSR!

Susan F.

3/22/2018

We really enjoyed CSR plumbing. The guys were very helpful and went above and beyond to give us very helpful advice. They fixed our shower for us and it's drain. Thank you!

Cheng T.

10/22/2017

Being a young business owner, it's hard to come by professionals that you can trust. Alan came to the rescue of saving my salon water heater! I had multiple quotes from other plumbing companies telling me that I needed to replace the whole water heater only because they couldn't figure out what was wrong. Alan not only took his time to assess what was wrong, he addressed the issue in a timely matter. Another win was that I didn't have to replace the water heater after all! Thank you Alan + CSR for rescuing me and my clients from cold hair washes! ;-)

GREGORY R.

10/03/2013 12:00:00 SA

FIXED RIGHT the first time! These guys know their stuff! SKILLED, FAST, and HONEST!

I called CSR for a leak near my condo's water heater and thought the worst. Huyen Pham arrived and quickly diagnosed the issue - turns out it was my neighbor's water heater located on the other side of a shared wall. The neighbors had not noticed it was leaking and they ended up asking him to do the repairs since they were so impressed.

There is only 1 plumber I will call and that is Huyen Pham of CSR Plumbing!

Don E.

6/19/2021

Fantastic! I cannot say enough good things about CSR. The worker they sent out (whose name escapes me, I am sorry to say) was on time, kept me informed as to what needed to be done, and charged a fair price. Work area was beautifully cleaned up afterwards and the new sink looks fabulous. They will be my go-to plumbing guys in the future!

Peter B.

3/27/2021

Needed a full hot & cold water re-route. Huyen and his team were prompt, professional, extremely responsive and the costs were comparable and/or better then much of the competition. We will use them again and I highly recommend.

Brian G.

4/24/2016

CSR plumbing was great - they quickly returned my call and got me on the schedule. Huyen showed up on time and was very knowledgeable. I had a potential leak as my water bill has tripled. Turns out it was a misread by the water dept. We went through the right steps including comparing the water bill to the current read (something I probably should have done). I wanted to be sure that's what it and as Huyen stated usually the simplest solution is it. That was the issue. Huyen was honest and caught the problem.

Would definitely use CSR again.

Jennifer S.

8/31/2020

CSR provided the absolute best plumbing experience I've ever had! Ray did 80% of the work and he he was so thorough and efficient. Mark worked on the remaining 20% and he was equally as awesome in knowledge and professionalism. They both helped me cut costs when possible and they both took their time without rushing. They communicated well by explaining exactly what they were doing and why. CSR uses the best plumbing parts because they don't scrimp on quality. I highly recommend this company!!! Thank you, Ray and Mark!! You are the best!!
Oh, and thank you Huyen for the very fair quote!!! :-)

Jaci S.

6/27/2022

I had 3 toilets replaced. They were fast and efficient. And SUPER kind!!! Left the place very clean. And quickly responded and came to inspect one of the toilets after install. Have used them a number of times and am never disappointed.

Jamie S.

7/17/2023

I was able to get an appointment right away for my plumbing issue. Service technician was great at explaining things. I will definitely call them again when I need a plumber.

S P.

08/12/2014 12:00:00 SA

Finally a forever plumber!!! Through the years I have used several plumbers but never called the same company twice, that has now changed. CSR fixed my leaky shower and replaced the pipe that my husband had to cut off because my ring fell into it. His fees where far below the estimates I received, he was one of the few that would even give some kind of a telephone estimate, I feel he was fair in his pricing as well as honest, (Honest being the optimal word) I had other issues but he was honest enough to tell me there was nothing wrong with the pipes.
They came in with booties to protect my carpet and left everything spotless, he explained in detail what needed to be repaired and just like the video on his website he gave me a predetermined price. Oh and BTW I found him through his Yelp reviews.

Mike T.

3/25/2017

I have been using CSR Plumbing for over 8 years. By far the most honest, knowledgeable, prompt, plumbers I have ever known. I great team that know what their doing. If you haven't tried them, please do yourself a favor. You won't be disappointed!!!

Laura Y.

3/17/2017

Ray came by from CSR Plumbing today to scope 2 sewers for me back to back. He was super friendly and showed me exactly what he was doing and explained everything. He drew me diagrams to explain the turns in the sewer pipes. And he recorded a video that I get to keep and download from Dropbox! It was $200 per sewer and he gave me a $25 discount for doing both jobs back to back. He also came in and looked at my toilets because we could tell one was leaking from doing the scope. He explained what was causing the leak and how I cold fix it myself. Thanks Ray!

Tamara H.

6/30/2020

Ray and Julio are rock stars!!!! I called a different plumbing service the day before who came out and said I would have to break into the floor foundation to fix the stoppage in the pipe. So I called CSR and These guys really knew what they were doing. They had the latest equipment, microscopic camera and a heavy duty snake. They charged me what they originally quoted even though the job was harder then we all thought!!!! They wore masks, gloves and booties, they were very professional.

I would use no other plumbing company then this one!!!!! I am thrilled!

Aaron C.

08/10/2023 12:00:00 SA

CSR have done a number of very important plumbing improvements on our home and I can not recommend them highly enough. Huyen and Ray are extremely courteous, professional and quick to respond. In the time since we've owned our home CSR have helped us with toilet issues, main line water pressure issues, sink draining problems and slab leak repairs. Being a family owned operation you can tell how much CSR care to do the right thing for their customer. They use only the highest quality products and never cut corners. This is what you want from a plumber.

You don't want issues with plumbing down the road because that big-box plumber didn't care to do something the right way, the first time through.

You want CSR to fix it, and fix it for good.

Michael L.

12/09/2013 12:00:00 SA

We found out about CSR plumbing from my sister-in-law. We have now them for several jobs over the past 2 years - faucet installation, toilet repair, garbage disposal replacement, hot water heater replacement, and the Halo 5 whole house water treatment installation. Ray and Alan did a fantastic job every time. They were always very professional, clean, respectful, and knowledgeable. They came on time and stayed until the job was done each time, even if it was late on a Saturday. After they worked on each installation, they left the areas very clean - even better than before they started. They also were very thorough - they helped provide us all of the information we needed to fill out the warranty registration forms. We also learned a lot from them, including tips on preventative maintenance and how to adjust things on these appliances on our own if needed. The work was top-notch. Pipes were routed in a very organized fashion and there were no leaks or problems afterwards. I was very satisfied with their service and will use them for all of our plumbing needs in the future.

Laila S.

8/21/2014

Im very satisfied with this company services! they responded my call within 20 minutes and scheduled my appointment to the next day. They were on time, polite and very fast and efficient. did I mention affordable? I definitely recommend them and will use their services if I need.

Donna C.

4/29/2022

I never leave Yelp reviews unless the service was remarkable and worth mentioning. This company was reliable and trustworthy. I didn't feel like I was being upsold or pressured to get things fixed. He was honest on what needed to be fixed whereas other plumbers made it sound like it was urgent need to be repaired. The workmanship was excellent. You can tell they take pride in their work. They were reasonably priced from other plumbers.

Neal L.

4/27/2022

I based my decision to go with CSR to replace our water solely on the abundance of positive Yelp reviews. My experience was completely in line with all the others. Ray was prompt and walked me through options without any hardline sales pitches. I ultimately opted not to upgrade to a tankless based on our conversations. Alan and his colleague showed up on time and were very pleasant and thorough. I was checking in regularly and he was always willing to stop what he was doing to answer any of my questions. Very pleased with the operation, through and through.

Matthew K.

07/02/2019 12:00:00 SA

Alan at CSR is great! I was out of my condo for a few months and came back to find no hot water in the shower. Alan came to the unit quickly to troubleshoot - I turned the faucet a few times quickly to show him the problem, and something came unlodged and suddenly the hot water worked! He could have charged me for coming out to the condo, but instead created a dedicated future customer for CSR by giving me a break. Thanks Alan and CSR!!

Mark M.

04/10/2023 12:00:00 SA

CSR did a great job for us. Alan and Vince are wonderful. First, they were able to snake and clear a drain pipe that two other companies were unable to clear. Second, they expertly diagnosed a problem with odors coming from our kitchen sink and the garage utility sink and water leaking in the garage. They replaced cast iron pipes in the kitchen/utility area with ABS pipes and corrected the slope of the drain lines. There was a large hole from corrosion in the bottom of one of the cast iron pipes. It was hard work in the narrow crawl space. They then snaked out the drain lines. Alan explained all the work as they progressed. The costs were very reasonable compared to other companies. I highly recommend CSR. They are busy so it takes a little longer to book an appointment. It is worth the wait, however.

Ben H.

09/08/2019 12:00:00 SA

I was also impressed by the good yelp reviews and tried CSR Plumbing. To be honest, REALLY DISAPPOINTED. They charged a lot but only made the situation worse.

HT T.

2/27/2020

I decided to go back to CSR again after I discovered mold and moisture on the ceiling under where the toilet (installed by them two years ago) sat upstairs. As it turned out the flange was corroded (25 years). Alan explained to me why it was not the wax seal. It made sense bc of the markings. I appreciated how Alan was thorough in how he installed the flange and elbow. He didn't rush through it. In the process I asked questions and he took his time to explain it. I can't really say if the price was reasonable or not because I didn't have any other plumbers look at it but I am pleased with the outcome and no mess. I would call them again if I had any issues.

Janay B.

6/21/2019

Huyen and his team are consistently professional, prompt, courteous, and helpful. I've used them for multiple jobs, small to large, and will keep coming back in the future when needed. Hector, Mark, and Jay did a large job for me recently and they were fantastic! CSR is the way to go.

Aaron H.

10/13/2019

These guys are on time, polite and professional. Gave me a reasonable quote, delivered the job on time and came back around in a follow up. My new go to guys and highly recommend.