Brothers the Plumbing Store

We were searching for 4 hard to find bathroom sinks and they were the only one to carry them . Luckily they just got a shipment of them so I was able to get everything all in one shot . Also very patient with me when inquiring about other stuff . Great store and very helpful !

I was in desperate need of a Kohler rough-in valve for my new shower faucet, especially since my plumber was redoing the bathroom fixtures the next day!

Buying online was not an option - I needed it immediately

Home Depot, Lowe's, Osh - none of them had the thing. I found it very strange that they carry the faucets, but not the required valves.

Lo and behold, Brothers came to the rescue and had plenty of these valves in stock. Although their prices weren't as competitive as I found online, they were extremely efficient, fast, and knowledgeable (and that warrants the slightly higher price in my book). They actually knew what they were talking about. Didn't have to look up the item in a little inventory machine or a catalog, they knew their stuff. I also appreciated they were opened 8-5 on a Saturday.

Definitely will skip the big box stores and visit them next time - I saw a great selection of toilets (Toto!) and kitchen sinks.

Customer service is way beyond ordinary! Went there to change a fitting for our gas dryer they showed us how to use what we already had. No sale this time but we will use them in the future.

Had a kitchen faucet problem and after purchasing a replacement from big box that was wrong size was referred here.  Boy were they knowledgeable. Friendly staff helped find a faucet that fit my granite countertop and offered tips on how and why. Will recommend to others.

They (amazingly) had the knobs we needed for our 1940s era shower.  Saved us having to tear apart our walls!

I can't express my appreciation enough with this store and Troy for helping me get everything I need for my shower/bathroom remodel. I mean I have had problems getting the fixtures for the shower in a timely manner for weeks and came to Brothers the Plumbing Store on Tuesday and left with everything thing I needed except for one part and that came in today. I highly recommend this store, you will not be disappointed. Thank you Troy for all your help.

Great local store - carry a lot of stock but can also order anything you need.  Check their clearance area for special deals on top brands.

They had exactly what I needed. If you need some random part, they'll find out exactly which part you need, and most likely have it. After I left, I realized that I never would have found the part I needed.

I checked my local ma-pa hardware store, Home Depot, amazon, Lowe's; no one had it.

I also researched the part number after buying it, and found it on some website that I never would have been able to find on my own. The cost was the same and I still would have been reluctant to make a purchase on a random website.

If you can't find it anywhere try here; or just come here first.

Brothers Plumbing is the text book perfect plumbing store as far as customer service and product availability.  I have been going to them for 4 years, I run and antique bed and breakfast hotel in midtown, there are other plumbing stores closer, but nobody has the products or the customer service not to mention the experience of these guys, they are well worth the drive.  Clearly all of the staff has worked extensively in the field so they are extremely versed in their trade. If one person is not sure of something, they grab another staff employee, if that employee is not sure of something they grab another employee...its great!!!  They literally are not happy unless you get what you're looking for, its like a challenge for them.  Anyway, if you need hard to find or easy to find parts and service and want to go somewhere where they treat you like a human and realize were are all not a expert in the plumbing industry this is the place to go.  Way to go guys, keep up the good work!!!!!

The most knowledgeable and kind folks in the area. Huge selection of tubs, faucets and sinks. Very friendly and really very helpful, even to a complete outsider who knows nothing about plumbing.

I was referred to this store by the manufacturer of a product that I was desperately looking for.   The item I wanted had been back ordered by a different store that we ordered it from and it was back ordered when we tried to get it online.  Since the manufacturer only sells wholesale, they referred us to Brothers.  

I went in with the name of the item, catalog number, etc.  They ordered it and even gave me a discount off the list price.  I had my product in about one week.  

They were very nice and even checked the product to make sure it was okay before calling me to pick it up.

I used this business another time when I went to Red's Plumbing (read my review - don't go there) and they would not answer my question.  Brothers knew right away how to solve my problems and it only cost about $10 in little parts.  

A+ for service.  They have a nice showroom, too.

I just want to say how wonderful the guys in this store are. Being a woman and walking into a hardware-like store can be intimidating and dismissive. I appreciate the staff treating me with respect and explaining  every thing I need to finish my project. I highly recommend this store for women or anyone who wants to be taken seriously. Thank you!!!

I walked into Brothers Plumbing Store for some advice. I didn't know exactly what the promise was with my houses plumbing, but their employee TJ stopped what he was doing and provided me with excellent advice. His advice solved my problem. I love this store and they provide excellent customer service.

We bought a washer and dryer from Fry's but when it was delivered the guys dumped it in the laundry room and said they couldn't connect the dryer because our gas valve was the wrong size.  We went to Ace hardware and they tried to help but we ended up with so many reducers and adapters that the dryer stuck out 5 from the wall. I was about to call a plumber to hook it up but decided to take all of our assorted adapters to Brothers and ask for their help. They looked at what we had put it all together with only one adapter and it works perfectly!  No sale for them this time, but they certainly have our business in the future.

I am unable to recommend Brothers as a place to buy an appliance or any major retail item. I went there to buy a kitchen faucet.  To begin with they had a very limited selection compared to one of their major Sacto competitors, Ferguson's.  But far more troubling to me was the fact on their display models they refuse deliberately to post model number so that you can then compare their price with the internet price.  This is not my inference it is what one of the senior brothers told me today.  Never have I encountered this practice in buying  any other item at any retail store.  I asked the brother if he would buy a car by simply walking into a dealer and getting the sales persons advice, and he was checkmated by the question.  I walked out a few mins later.  Ferguson's has an excellent selection at their display store on Madison (Sacto)_ but go there with a Smartphpone as you will find their return policy is not a good one and their prices are about 25% over what you'd pay on the internet.

I was at the store at around noon today and expressed to the man helping me how good it felt to speak to someone who sounded like he knew what he was talking about.

In addition to the $4 pieces I needed to stop my leak, he suggested a $12 assembly just to have a new one. I took both and now it's like I have a brand new faucet in my shower. Not only has the leak stopped but the operation is super smooth - the best it's been since we bought the house 13 years ago.

I bought those same $4 parts several years ago from a different plumbing supply store and, though the leak stopped, neither the customer service nor the end result was as exceptional as it was this time. Brothers now has a new customer for life!

Have you been to the big box stores and the staff had absolutely no clues what you're looking for? Not here! They are super helpful in helping us finding the exact plumbing parts and saved us numerous headaches. We'll make sure to keep supporting this lovely local plumbing store!

I'm a contractor in the Sacramento area and if there is a part you need you'll probably be able to find it also you have to staff offering help from the counter right when you walk in good service wish I could shop there more often

I was at my wits end I could not find a replacement valve for the hot water in my soaker tub. A friend recommended brothers.
It was so refreshing to encounter men that were willing to help me and knew exactly what I needed. They ordered the part for me I brought it home and installed it without a problem. This was after months of trying to find a replacement part. I am so thankful for this business and the fact that they take pride in the service that they provide to their customers. If you have plumbing issues this is the place to go don't waste your time like I did looking everywhere else

I've had good experiences with Brothers over many years. My most recent experience was with a new Toto toilet with which I had a warranty issue. Tim C. was very attentive & helpful. He went to extra innings to see my issue resolved to my 100% satisfaction. I would highly recommend Brothers Plumbing!

Went in for a hose replacement for my sink and an employee helped me immediately and found the part I needed pretty much instantly. Also no line at checkout so not much more I can ask for.

I have been to this store twice now, and I will be a returning customer for life. I am just hoping that the plumbing issues I have had are not a forever thing! Both times, I have been amazed at the level of expertise and true commitment to the craft the staff have here. What may be a simple job for them begins as a difficult challenge for me. I have left the store reassured that I am capable of completing the task at hand, and given the knowledge I need to make sure the end result is achieved. I am grateful for a store in Sacramento that truly puts the customer first. Thanks for all you do, I'll be back!

This place is great! I had such a knowledgeable man helping me. He showed me option after option and explained all dimensions and never once became frustrated! Oh and merchandise is shipped within a week! Will be going back for all bath hardware!

Very RUDE! I will never be back. I needed a toilet repair kit (simple enough) but was not able to find one the correct size as mine was bigger than both the 2 and 3 kits I was looking at in other stores. I was referred to Brothers, so I went in to their very nice show room and waited at the counter for someone to help me.  The tall redhead women asked how she could help me, and I explained my situation and showed the parts I had taken out of the toilet.  She seemed extremely irritated to help me and was very rude and short, I mean very rude! But hey, whatever, just need my kit, she then showed me a 3 flush valve and said that would be the one, I pulled out the gasket from my toilet to hold it up to the 3 gasket in the kit to compare size and mine was much bigger, when I expressed my concern she explained mine just swelled from water. Thank god!!! What a relief I said.  Then asked if she had a complete rebuild kit and she went back to being rude and asked Why do you need a kit? I explained other parts were broken. She then seemed to get more irritated with me and said she didn't have a kit and start grabbing other parts. By then I'd had enough and politely said you know what I'm just going to purchase a kit elsewhere. She really got PISSED then and accused me of Show Rooming her!!!!!! I asked why she was so rude and she said I showed you what you need and now you are going to go somewhere else! She then said she wasn't going to say anything else because I had my little daughter with me. I really can't believe it, and remember I just was there for a toilet rebuild kit, hahaha that cost maybe $30 bucks! I spoke to the manager, an old timer, and said I just wanted to make complaint about her, and he heard me out and said thanks and that was about it, didn't seem too concerned, but was polite. I understand this may be a good option for contractors or actual plumbers, but if you are just a home owner stay away from this place, or at least beware if you are helped by that WOMAN! JEEZE!

Best Plumbling store in town .  They have always been extremely friendly  with lots of helpful advice.

Service amazing . The family owned business goes above and beyond providing patient and friendly service .

They have items here that cannot be found at your big box stores and it's better to support local smaller businesses when you can .

I bought a bathtub here for 899 and  big box was charging 1200 for the same tub .  I would try them first and see if they have what you need .

great customer service. i spent $12 and some change to get all the pieces i needed for my utility sink. william was very helpful and got me the exact pieces to make my project work. the guys at lowes and osh had me buying all kinds of parts to mickey mouse my project which failed miserably.  the plumbing expert at lowes gave me $46 worth of misc parts to purchase. save yourself the frustration and come here if you need expert help.

I went to Brothers because nobody else had the parts to rebuild my faucets. I won't go anywhere else again for plumbing because of their service.

No more standing in front of displays wondering if it's the right part and buying two to make sure I have the right pieces. These guys made sure I had the right pieces, answered a couple dumb questions and had me on my way for the same price as any big box.

Good basic show room for mid-priced faucets and bar sinks...not real good on answering questions because they don't have anyone on the floor...but good place to look and maybe to buy

We've gone to Brothers for help and plumbing supplies for many years. They have all kinds of supplies for DYI and they have knowledgeable staff there to help.

They are an excellent source for any plumbing job you're tackling yourself.

The people who work here are very knowledgeable about the products they sell. I would highly recommend this place.

Bought two $700.00 toilets Neither were the correct color and one was not right  from day one!!

I'm puzzled by the many 5-star reviews, which is what led us to this store in the first place.  We were underwhelmed to say the least, even a bit annoyed.

We visited twice, for two different issues surrounding our bathroom remodel.  Both times, we spoke at some length to one of the employees, growing increasingly confused by the conflicting information. Both times, the product information they ultimately gave us was completely wrong. As to technical advice, they went directly to You'll need to discuss that with your plumber.  In our case, that would mean talking to ourselves, so uhm . . . thanks?

My wife explained that she was doing the plumbing, and the two men looked at her slackjawed. You are going to do the soldering? they asked.  Soldering. Yeah. It's not a big deal.  But that they seemed to think so may help explain why their technical advice was to contact a plumber.  

Now possibly they didn't understand our concerns. But they indicated that they did, and the information they gave us was flat out wrong.  It didn't seem right at the time while we were in the store, so we left each time.  And upon further research came to understand that they were simply out and out wrong!   Had we followed their guidance on what to buy, which would have been a special order, we would have ended up with parts that would not work at all for our situation.

Compounding the misinformation is the pricing, which run 30-50% higher than the same items online or in big box stores.

We gave them two tries, in which we really wanted to like them.  We need some solid advice and guidance and had hoped to find it here. It was not, and at those prices and inconvenient location, I can't think of a good reason to return for a third bite at the apple.

I know nothing about plumbing but everyone at Brothers the plumbing store certainly do. I had an idea and pictures of what I wanted but they made it happen in these trying times of product shortages. They were recommended to me and I will recommend them to my friends with plumbing needs. Try them you will be pleased!

The three people I interacted with here (on two visits) were very pleasant and helpful.  They were professional in explaining things and answering questions, while also being great listeners.  I didn't feel rushed or desperate trying to communicate my needs like at other stores.  This time, they helped me pick out a toilet (very important decision).  They price matched too so I have no reason to go elsewhere for the same products.  Great service!

Went to Brothers in need of a high end faucet part, initially they were helpful and I had brought a part with me to identify. The faucets were over ten years old and were unmarked with a brand. After going though a catalog we found the part. Being an experienced remodeler I asked for the contractor price, they charged full retail for the items I bit the bullet and paid for the items because I had to make the repair and didn't have time to shop around more. After they ordered the parts I googled the parts maker and found out they were made in Italy but marketed in the U.S by a different company. I went to their web page an found out they offered a lifetime warranty on their faucets. (ROHL, great folks). called them and they fedexed me the parts for free. Brothers called me and left a voice mail that the parts were in. I went down and explained I did not need the parts and offered to pay a restocking charge. I presented it as hey I didn't know what brand they were or the makers policy on free parts, you guys couldn't identify the parts either until we looked it up, honest mistake I'm just a consumer, you guys are plumbers and you didn't even know. I even offered to accept a store credit for some future plumbing needs. The owner said you own them. He said they would not do a refund or store credit or anything. They never said they were non refundable parts, did not have any signs that say no refunds , and they didn't put anything on my order or receipt that says nor refunds, Buyer beware when doing business with these guys. They've lost this customer.

Brothers is well-stocked and very customer friendly.  I spent about 20 minutes today with Will who patiently helped me analyze and solve the problem of the bathtub that would not hold water.  I was ready to buy some rubber and try to cut my own gasket to solve the problem, and we all know, cause my wife told me, that would never work.

Mind you the tub and parts came from places other than Brothers.

I brought the pop-up drain stopper that wasn't working, and like a couple of guys who had known each other for years, Will and I tried different possible gasket solutions.
I got home and installed the stopper with Will's recommended gasket, and after a half hour the good news is . . . the tub holds water for the first time in months.  

The bad news, for the grandchildren visiting tomorrow, is that the tub will be working and baths can no longer be skipped at grandpa's house!

Thanks to Will and Brothers I had a very satisfying experience.
I feel a little guilty that the solution only cost me $1.50.

The crew here is great. I'm an ambitious DIY'er who wanted to take out all the old galvanized steel plumbing in my house and replace it with pex. I did a bunch of research before the project but still had a ton of questions.
Troy answered every one of the questions I had and then some. He helped me accumulate all the parts and pieces I needed. The price was well worth all the knowledge he shared with me. Quality products all the way.
I was in and out of the shop so much for this project the rest of the crew started greeting me and asking how everything was going and gave tips and tricks as I went.
Hopefully I don't have another plumbing project soon, but if I do, I will absolutely go back to Troy and the guys at Brothers.

What a great place! To avoid wandering around a big box store is one thing but to have such welcoming, knowledgeable help really is awesome! We were referred here by Dean, The East Sac Handyman, and will be forever grateful to him for the recommendation!

BUYER BEWARE!!! Called Brothers plumbing up looking for a part for my existing shower valve stem. The A-hole behind the phone said he had the .56 cent piece, as a matter of fact had 10 of them and that I can have them for 5.00$ a piece. He continued you can buy it for 5$/piece, or pay 30$ for a new valve stem. I said, I'd gladly pay 2$/piece for the .56 cent piece but found 5$ to be a bit much. He said, Yeah, Sorry got to pay for the electric bill and radio music Needless to say I will NEVER do business with this company and advise people not to deal with such extortionist!

Good day and god bless,
Tony

What a great plumbing store.  I needed some replacement parts and they knew exactly what was needed for the job.   Highly recommended !!!

We were in here for about 20 minutes looking for a shower fixture and toilet for a bathroom remodel. There were two employees that were sitting at the  front desk. We walked passed them a few times and neither one of them acknowledged us. No hello, no can I help you....
Needless to say we walked out and will not return. Clearly customer service isn't something that they care much about.

Great place! And I am not even a plumber but with their help everything worked out and didn't leak.. I learned a lot from these guys and saved me money instead of a plumber coming out to fix my leak in the main shut off valve .

No stars if i could.

We came here yesterday looking for a few things for our half bath remodel. We walked into their warehouse and saw a female employee standing up leaning on a desk. We started checking everything out, and by the time we made it to the back of the warehouse we both had realized that she wasn't coming over to help us. Not only did she not help us, but the male employee sitting at a desk in the middle if the warehouse looked directly at me, then turned to her and started a conversation!

We walked through the entire place, and out the door without either of the two employees saying ONE word to us. Ridiculous.

Doesn't even rank with bad customer service. There just wasn't any to begin with. No worries. We spent our money at another Sacramento business.

My first experience was hooking up our new natural gas BBQ and the connection I had was not right. I explained what I was doing and got he me the parts that I needed and sent me on my way! It's was such a great customer service experience. I went again to get steel pipes for shelving and they took to time to show me what I needed and cut the pipes to the lengths we needed. I had to install a garbage disposal and I had never done that before. I took pictures of what I needed and they got me the new disposal and the correct connections to make it work. Thank you! And this past week we went back and ask about instant hot water! We told them that we had a tankless water heater and our hot water to hotter faster! He sold Us a pump that works amazingly well. It was installed in no time. Easy to use! I will never buy from the big box stores when it comes to plumbing. You guys are the best!

I bought a new bathroom faucet from Home Depot and a couple of the parts didn't work with our sink. I went back to Home Depot to get parts that would work, and they didn't have them. Luckily the employee who was helping me told me to try Brothers. I'm glad he did. The staff are friendly and knowledgeable. The person helping me grabbed the parts I needed quickly. They have a great selection of plumbing parts. This will be my go to place for my plumbing needs.

Not only did they have what we needed, but they also gave us some excellent advice about plumbing practices in older homes in our area. Saved us from doing a lot of unnecessary jack-hammering! Excellent experience all around and we will certainly be back.

I was first introduced to Brothers plumbing as a little girl when my dad would bring me along to run his errands for house projects. Happy to say now as a homeowner myself this is my husband and I's one stop shop for anything bathroom or kitchen related for our home. Always friendly and knowledgeable staff. If you don't see something in the showroom that you quite had in mind, just ask and they are more likely able to get it ordered for you. They were very patient with us and made sure we were taken care of.

Been here a couple of times.  Staff is always pleasant and helpful.  I have no reason to go back to the big box corporate store down the street for my plumbing needs.

NEVER BREAK A TOILET TANK LID!!!!!!

Never! Put that thing on the ground!! You go that?! Take that as a lesson learned.

I came here after calling maybe 10+ places and scrounging the internet to see what I could find that didn't require weeks of shipping or $$$. Our toilet was made back in the late 80's early 90's and even the manufacturer told me it was discontinued. Based on Yelp and a recommendation from a friend, I called them to see if they carried any spare lids, to which the employee responded with We have a bone yard...uh ok.. I'll take what I can get.

I get there and there were two wide shelves full of white lids. They closed at 5, and I thought I was going to spend the next 3 hours going rack by rack to find something comparable. A minute into looking at the bones it was as if the toilet gods knew we were in trouble and sent in their angel/plumber/saint/brother(?). He took one look at the original tank lid and found the IDENTICAL one on the bottom of the shelf, stacked under two other lids!!! HOW DID HE DO THAT?!?!! Seriously. All he saw was the corner of that lid and he JUST KNEW it was the ONE.

I was fascinated and ecstatic all at the same time... over a toilet part. Never would I think I'd see the day. Clutching the new lid ever so tightly against my body, I walked over to the cashier in which he told me the final total was only $32. The internet prices I saw ranged $50-100!!! Double win.

I was in and out in less than 10 minutes. Brothers plumbing store is the BEST!

This is a very reputable store. I had a problem with my custom order shower pan and they went above and beyond to help correct the problem.

Old time helpful service and a nice showroom of various select kitchen and bathroom items like toilets, sinks, faucets, etc.  This plumbing supply store  
is a family run business and their high quality of service is something you don't find in a big box store.  At a big box store, you're lucky if.they can tell you what aisle the item is on, but not likely able to explain the nuances of installing it for your project.  Brothers can help in that regard....they know their stuff!  They want to earn your return business by treating you well and being helpful.......that never goes out of style.  Worth the drive to Brothers Plumbing Store.

I love this place.  I came in for an o ring and an employee helpfully took the time to help me find what I needed.  Great service, great inventory.

So impressed with the customer service and the variety of odd stuff at great prices!  I called around everywhere trying to find some weird size plumbing parts - they not only had them, but the gentleman confirmed that they actually had them in stock and at a very competitive price before I drove out there!  When I went in to purchased them, I didn't realize that they had already pulled them and were waiting for me at the counter, so when I got home with my purchases, the great guy at Brothers called to make sure I actually had picked them up and not left them on the counter (I was waited on by someone else).  How many folks would go out of their way on a Friday afternoon like that?

I will be back with all my other random stuff as they have a huge place with loads of stuff (and I have a very old house... :-)

Had a leaky shower head and thought I could do it by watching a YouTube video... Was harder then I thought...

Went to Home Depot cause that's my go to place for DIY projects. They were mildly helpful but didn't have the valve I needed and their solution to replace a small plastic piece attached to the shower head was to replace the whole thing which mine was $80. So the guy referred me to Brothers for the valve.

Now for the good stuff. Went to Brothers, they know their stuff! It's actually funny hearing them repeat no to someone who thinks they know what they're talking about. When I got there, they knew exactly where my items were, they were confident, and even had a display to show me exactly what to do! Went home and everything worked exactly the way they said. Also the prices seem a little cheaper (maybe 10%?). So overall this place is exactly what they say, plumbing experts. Anything else I'm still going to Home Depot, but for plumbing this is my place.

Wow! We found Brothers after desperately looking at Home Depot and failing to find the sink part we needed. Well, thank goodness, but I am never even setting foot in Home Depot again for plumbing needs. Brothers is great! The customer service is, as other reviewers noted, excellent. We were in and out with the right part and some great advice to thanks to Tim. He recognized we lived in an old house just by the amount of rust on our sink part! Now, we may be young people, but we like to fix our own stuff and really appreciate good, personalized service, and Brothers helped us do both. You guys rock! Thank you.

I came here at 8:15 on a Friday morning. My 1 PEX waterline in the attic going from the water heater to the rest of the house had been gnawed on over the years by rats and we sprang a small pinhole leak that quickly became apparent right above the water heater. I was able to diagnose the situation, get access to the problem area, and cut out the bad section of pipe. I brought it in and showed the sales person what I needed. A plumber happened to be in the store at the same time and quickly gave me advice about the repair. Brothers had the replacement PEX and compression fittings I needed for the job. The final repair turned out great! Thank you Brothers. You re my go-to plumbing store!

The professionals that work at Brothers are phenomenal.  Unlike Home Depot or Lowe's you get to look around the show room, and/or make special orders with someone who REALLY has expertise about what they are talking about.  They have many of the faucets and water heaters installed in their own homes, as well as they know how other customers have felt about the products, what works well and the warranty on the products.  They have many catalogs to look through to find something that can be custom ordered for your home, if need be.  They have a great showroom display and courteous staff.  They have products by Moen, Koehler, Delta and many other American brands.

Amazingly knowledgeable, patient and friendly family run store. It's the second time we've needed help figuring out how to fix/replace my parents' outdated 20+ yr old plumbing fixtures. First time we were helped by the father, this time by the son. And they've always come through in spades, thoughtfully thinking through everything we need w/o up selling us anything we don't. They have a nice range of budget to luxury fixtures plus a great sale/clearance bin. We will never go to Home Depot again for plumbing supplies.

This plumbing store has excellent customer service and great prices. Check out the sale items too while you are here. Max was very knowledgeable and friendly. If you want quality items and great customer service come here instead of the chain stores.

Came back here again with my kitchen sink faucet that was leaking where the pivot point was for the spout.  They helped me remove the spout  to find the worn gasket and fitted me with the right one.  

They have GREAT customer service.  My gasket was only like 90 cents.

There are very few real plumbing stores in Sacramento any longer. I arrived at 7:30 to find they open at 8 a.m.  My bad. It just seems like a plumbing store would open earlier for true plumbing contractors. Maybe they don't want that segment of business.

We have an old shower set up in our bathroom and replacement parts are impossible to get. Called Brothers and they said to bring the parts in. Sure enough they had the parts and didn't even charge us for it. They wanted to make sure it was the correct one. Super nice, always helpful and yes the part fit so went back and got a spare kit. This is the type of service that makes me want to give small business my business instead of online or big box stores. Highly recommend for all your plumbing needs such as parts, tubs, showers, toilets, sinks and so much more.

Super helpful, wide selection of materials and options. Staff is expert in their products  We'll be back!

Excellent Customer Service. My Garbage Disposal stopped working and they helped me with identifying the problem, get me a new one and gave specific instructions on how to replace it.

I was able to do it with confidence. My trip to them easily saved me $150.

I really miss the old fashioned plumbery stores.  You know, the ones where they have all the different gadgets, and interesting things that you could never find anywhere else? I really thought I was onto something when I discovered brothers the plumbing store.

Granted I arrived mid afternoon on a Sunday, but that was by design on my part because I've been out doing other errands and this was one of the last places on my list of things to do.

This definitely is an older established location, and you pretty much have to know about it to find it. It is off the beat and path of the main streets surrounding it. It's like a small mini warehouse waiting to be explored.

I like that they have separate sections, albeit small ones, for your kitchen, bath, bathroom etc. the parts area is in a completely separate section from everything else.

Customer service was rather spotty and while I was greeted by someone, he very quickly stated that he didn't have time to help me. So I was confused as to whether I should be happy that he said hello, or frustrated because he said he couldn't help since he was walking out for the day. Which made it interesting because the other people working in the store totally ignored me.

While I was looking at the different bathroom accessories it was funny to walk by some of the toilet displays because they have the new automatic lids that go up and down when you stand by them. It made me feel like a kid playing in an area that I wasn't supposed to be in.

The prices seem rather high, but I will say that the store is several grades above your basic home repair warehouse type store. I didn't find that the selection was that great, and maybe they had more to offer, but without being helped, I have no way of knowing whether what I was looking for could even be found at the store.

Before I left I did walk over to the parts area and I will say if you are looking for older parts, newer parts, or even some unique parts for your kitchen, bathroom, etc. anything that has to do with water... This would be an excellent place to find some of those parts that definitely cannot be found in main stream stores.  

The four stars are really because I believe that they have quality product, and I definitely want to go back earlier in the day to see if the customer service is better than what I experienced.

Called for a hose part that I couldn't even get help finding when I called the company directly. The customer service here was great! They didn't have the part in stock but they were able to order it for me and it came the very next day! Awesome!

Today I went to Brothers Plumbing and got more help in 15 mins than I have gotten at Home Depot in the last 7 years.

Two other Plumbing places told me I needed to rip tile and wall out to repair a broken shower handle.

I brought my broken parts to Brothers and they ordered the replacement parts (new old stock) and showed me how easy it is to fix. I spent under 50 bux to fix my problem instead of 400 bux to a plumber.
Thanks!!!!!!!!!!!!

Why do I even bother to go to a big box store? After several frustrating trips to both Home Depot and Lowes to purchase an undermount bathroom sink for a small vanity, I found Brothers on Yelp. We went there yesterday, were waited on immediately by TC who was able to answer ALL my questions (I have a lot!!), purchased a sink, and took it home ready for the installers.  Easy peasy! I will need other sinks, fixtures, etc. in the future and will be heading straight to Brothers for all of my needs.

After visiting Home Depot, Lowe's, and Ace Hardware, I was convinced that only a plumber would be able to find the replacement or compatible parts needed to fix a leaky shower faucet, that is until I found  Brothers.

As soon as I saw a couple of plumber vehicles on the paring lot, I had a feeling I was at the right place. I was right. I found all the parts I needed (parts that even the manufacturer had difficulties finding as their part numbers database had been updated. The prices were reasonable. Their staff was very friendly and knowledgeable. It is definitely a great place to visit.

I've been here twice.  Excellent and Friendly Customer service and they always have the parts that I need, at a price that rivals the Home Depot. They won't try to sell you what you don't need and you can make returns if you bought the wrong item.  Very helpful advice as well.

Many products available! They had exactly what I needed for my home reno. Shop local!

A long time ago I worked for a big box retailer. They carried a lot of plumbing supplies, but when something obscure came up we just sent them down the road to Brothers. Fast forward 15 years, and here I am, desperate to fix an obscure cartridge for my Kohler kitchen faucet. Nobody carried this thing. Amazon could get it to me in a week and a half with 40 bucks shipping. I have an 8 month old son, not having a kitchen sink or a dishwasher for that long wasn't really an option. Anyways. I called Brothers and gave them the model number off the part. That didn't match anything they had, but the gentleman on the phone took a minute to cross reference it and found out it was sitting on the pegboard behind him. Catastrophe averted. If you need plumbing parts that other places just shrug about and send you on your way, bring them here. They can help.

The people immediately asked if I needed help. Older gentleman guided through to all unique parts I needed to complete a solar water pool heating DIY project. He was very knowledgeable and took his time with me. This place also had more pipe adapters and connectors than Home Depot. However the PEX pipe as twice as much as Home Depot or HD supply.

This is THE place. Not your slick, posh showroom, but a real shop where any plumbing thing you need is going to be covered.

I can't overstress how kind and helpful the staff is. Their advice is clearly based on years of experience. They don't immediately steer you to to the most expensive products, but rather listen to your needs and suggest what they really think will best serve you.

The prices compare favoribly to the big box stores and their inventory doesn't include cheap lines that are designed to fail in 5 years.

We have rentals, so plumbing issues come up. I will never waste time going anywhere else. This shop and the folks who work there are on my gold star list.

Summary: Great Service

I actually grew up very close to this place and have ridden the light rail train by it a million times, it's the place with the old Jeep parked behind it.  I just bought my first place and needed a toilet replaced.  After extensive research I settled upon the highly esteemed Toto Drake (yes there are people who rate toilets, who knew).  After calling around I found that only a handful of stores offered this toilet.  Prices for the exact same model were all over the place, but when I called Brother's their price was the lowest (not by much but hey every dollar counts).

When I walked into Brother's plumbing I was surprised at how big the place was, lots of selection and everything was on display (a lot of other stores either didn't have the toilet models out or they were placed on a rack or something...yes I wanted to test drive my future toilet...not literally...just sit on it you sickos).  The service guy was very helpful in explaining all the features to me, explained the different types of toilets, and even the different seats (Toto sells their own special toilet seat that lowers itself pneumatically but it's twice the cost of a 'regular' seat).  

The whole time the sales guy was great.  Perhaps the most impressive thing is he offered me my choice of the exact same model in either the older 1.6 gallon flush, or the new 1.3 gallon flush, versions.  I'm sure he could have just dumped the older stock on me and I would have never known, but his honesty was great and he even loaded the whole thing up for me into my car.  Long live the small mom and pop stores.

I had to find a sink that was a very irregular size. All the other places I contacted were very unhelpful. I called and the gentleman who answered the phone was very nice but told me to come in to make sure we got the right thing. The gentleman who helped me at the desk was kind enough to carry the sink in for me and he spent 20-30 minutes finding the right sink for me. He went above and beyond making sure I got the right thing and in the right time frame. I will go no where else for any plumbing needs ever again!

I've had good service with them overall, but I think they've really raised their prices too much. Bought a valve replacement for tub and paid 80 something bucks including tax. I thought this was expensive, but I wanted to get this job done and didn't have time to run around. I wasn't sure which part to buy at Home Depot since they had the same company valve, but different company item number so that's why I used the specialty store.

If you are not in a rush, I'd say look around at pricing. If you know the item you need then I'd go to a big box retailer or other specialty store. If the specialty store is expensive then get it through internet assuming you know item number.

We were having a hard time finding a place to find a large selection of shower heads for a bathroom remodel we're doing. So we searched on Yelp and of course they show you the big box stores. But they had nothing we were interested in.

We drove up here from Elk Grove and were so happy we did! The selection is amazing and on top of that the customer service we received from Mark was amazing! We had debated ordering parts from them or Amazon because of pricing but he took the time to make sure it included everything we needed. Which Amazon didn't.

We came back in the next day and purchased everything we needed and even items we hadn't thought of until he qualified us. I'm excited to get our parts in and having them installer to pull our whole bathroom project together! Photos to come!

East Sac Hardware referred me to these guys when I wasn't able to find the right Kohler cartridge to repair a leaky sink handle.  I didn't bring the part in, but they easily identified the part I needed from a photo I had taken, and even demonstrated how to install for cold / hot handles!  My trip there took 10 mins total, and saved me the $100+ that calling a plumber would have cost.  My go-to plumbing supply store from here on out!

I always love this place.  You may have to wait a bit for assistance but it's worth it.  They also match or beat prices.  It's old school and they work with lots of contractors.  NOT PRETENTIOUS.

I have learned my lesson.   In the past I would go to that big box store nearby and I'd hunt the shelves for the longest time only to be told that's an on line only item.   When I stop in THIS store, within seconds, a knowledgable associate asks how they can help, goes directlly to the item, and then gives me advice as to how to simplify my task.    

If it's a plumbing item, I'm comIng directly here from now on.   That big orange store Doolin the street can kiss my tailpipe!

This is a great store. They accommodated me WAY more than a different big plumbing store. The other store wouldn't give me the time of day to assist with my problem so I figured my money would be of value somewhere else. Brothers plumbing helped me avoid replacing a less than one year old $1200 60 vanity. THANK YOU!! You just earned a customer for life:)

I stopped by here thanks to Yelp. I'm glad I did because they had a beautiful kitchen faucet that I couldn't find at a big box store. The customer service was good and the guy that helped me answered all my questions. I ordered the product and it came in right away. It was an easy install somewhat but over all I'm satisfied with the items they sell at this store and their customer service. If in need of any plumbing supplies or if you want to update your home look no further!

Was actually referred to Brothers by Home Depot for a part the box wasn't carrying.  Brothers was amazingly helpful.  Not only did they have the part, they explained how to install it, gave tips on what NOT to do and helped with another issue I was having problems with. I will never go anywhere else for plumbing questions or fixes. The only thing you should be prepared for is that sometimes there can be a little bit of a wait for help.  They might be busy helping someone in the store or on the phone.  Don't worry, they'll help you out!!

Horrible customer service! We went in to get a sink and they said it would be ready the next day. The next day comes around and they didn't call so we had to reach out only to find that our sink was still not ready. We decided to go elsewhere and found a better sink for over $100 less. When we went to process the refund, they said we had to pay a restocking fee, which was never mentioned. They should've eaten up that cost since the sink wasn't delivered on-time and their products are overpriced. Safe to say I'll never return. Head to a big box shop, at least they'll honor your returns.

Excellent Plumbing Service The owner came over to help us ..... we was looking for outdoor fixture for our custom built home....That is what I call , well done do not ever hesitate to call BEST PLUMBING.  Great Job Done

These guys are knowledgeable and funny.  Had an issue with the pilot unit of my water heater and they know exactly the part I needed.  Warning:  the entrance door is a slider.  Don't look like a fool and stand there for a full minute trying to pull it.