Andrew W.

2/20/2020

We had an urgent need to get our sink unclogged and the job was not an easy one to figure out. We got incredibly responsive and complete service with the focus being on getting the job fixed the right way. I have my new plumbers!

Andrew W.

2/20/2020

We had an urgent need to get our sink unclogged and the job was not an easy one to figure out. We got incredibly responsive and complete service with the focus being on getting the job fixed the right way. I have my new plumbers!

Nichole B.

8/16/2021

Gary was awesome! Fixed all our plumbing issues and was really nice to work with! Definitely recommend!

Josh G.

05/02/2020 12:00:00 SA

Gary came right over and helped unclog our drain same day. Upfront with pricing, paid what he quoted over the phone. Very professional, glad I found my new plumber!

Lizzie C.

7/24/2020

I called several companies to come and re-light my hot water heater pilot. Best Way answered me quickly and was at my home in an hour! Best Way Plumbing is family owned and operated. Kevin got to my place and was so helpful. I'm a single woman and I tend to freak out about these things. Kevin made me feel at ease. He re-lit my pilot and all is well! Also, since my water heater is practically an antique, I asked him about getting a new one. Kevin took his time with me and gave options AND explained aspects to me that I was not aware of. NO SALES PRESSURE IN THE LEAST! That's integrity my friend!

Excellent, kind and understanding. That's what stayed with me the most. Great company and affordable. Highly recommended!

Ivy M.

08/03/2020 12:00:00 SA

What great service! I had a dishwasher problem and I only called to see if they fix appliances. Even they don't, Gary said he would come over to see if it's a hard wire/electrical problem at no charge. It ended up that I had a leak from the counter top dripping onto the plug that's why the gfi popped. Gary caulked the seam, cleaned it all up, and charged me a very minimal price for the visit. Wow! Very nice helpful people! So much appreciation!!!

Julie M.

01/09/2023 12:00:00 SA

Yelp to the rescue once again. Last week during our rain storm, our water heater suddenly quite working. After calling our regular plumber, who was unable to take the job for a few days, I searched on Yelp for a local plumber. Best-Way Plumbing answered my call right away and was able to come by to check out the situation. In a matter of a few hours, during a stormy day, we had a new water heater up and running. Truly appreciate everything they did to accommodate us that day. Definitely recommend Best Way Plumbing.

Alan C.

3/18/2022

I had a pinhole leak in a pipe inside a wall that required the water to be shut off until it was fixed. I called at 8 am on Friday morning and Gary and Bob were here by 8:45. Super nice guys and local to Hermosa. Problem was fixed by 9:15. Will definitely call again. Thank you Gary!

MiMi X.

11/23/2021

These are professionals! Gary gave me a quote to replace my water heater and showed up the next morning! They showed up early and prepared. No standing around scratching heads; they went right to work. They cleaned up behind themselves and even cleaned up leaves that were trapped behind the old unit. The silver lining behind my water heater breaking down in the beginning of cold season is now I've found my new plumber! Gary is my go-to guy. He's down to earth and easy to talk to - oh, and he listens! Shout out to Gary's dad (who got his hands dirty on my job) as well as the entire team! I highly recommend Best Way plumbing!

Jam Z.

9/14/2020

Very responsive. Need to fix a leak quickly. They found time. Came by, made the necessary improvements and were reasonable. Will definitely use for future plumbing and gas needs.

Lily W.

10/29/2022

No legit business responds the way this business does. Let's just say how a business responds to HONEST and BLUNT reviews says a lot.

HAHA this business conveniently skipped those amazing business owners out there that are doing the right thing. So, this woman as you so shamelessly claimed.... #shameonyou She is a Yelp Elite for 8+ years and always make a point to call out crappy businesses. Period. Too bad this guy doesn't like being called out, and his reply proves it.

I 100% stand by my experience engaging with this business owner.

--- --- --- ---

Times must be tough. Called @6pm and spoke to Gary (?) briefly to request an estimate to move a gas line. He asked I send send him picture and he can give me a range ballpark quote.

But when I sent him the picture, he started asking about other jobs related to exhaust, hot and cold, water, etc. He even asked if it is a house or townhouse, that is totally irrelevant to the job estimate.

When a potential customer inquired about a specific job, please don't try to add on other jobs that I'm not asking you for estimates.

Of course, he did not provide any estimate. And he was the only one of all the plumbers I talked to, who doubt that I would be tying gas at that location

Fishy.

Mary H.

8/19/2020

Gary from Best Way Plumbing is the best!!! had a clogged toilet, thanks to a perfume bottle that fell and was accidentally flushed down into the pipes! Gary responded to my request for consultation immediately. After a few texts back and forth, he was able to help that same day! Luckily, he was able to unclog the toilet super quickly. He was also very professional, friendly, and affordable. I HIGHLY recommend them. You won't be disappointed!

Karlie L.

1/28/2022

My elderly parents water heater stopped working late Sunday night. We immediately contacted multiple plumbers to seek quotes to either fix or replace it.

The following morning we had 2 plumbing company's go out to my parents home and their prices were outrageous! When Gary and his team arrived he was very patient at explaining the problem and recommended options with realistic pricing, expectations and solutions to the problem.

We chose to get a new water heater and not a Home Depot or Lowe's brand heater, an actual name brand heater and Gary and his team installed it in a timely manner. My PARENTS HAD HOT WATER Within 30 minutes!

Thank you to GARY AND THE TEAM for being honest and reasonable! We definitely recommend them for your plumbing needs! We will continue using them in the future.

Jennifer V.

10/10/2022 12:00:00 SA

Family owned business with true professionalism and integrity.

I came home from vacation to a plumbing emergency. Gary Facetimed me immediately to help me turn off the main water valve while I waited for him to arrive. Gary then sent his dad to my home to check on the issue while I wait for Gary to finish another job he was working on. About 30 minutes later Gary and Bob arrived to repair the issue. Talk about service. I had an entire team working to help me in a timely manner. They fixed the issue and charged a very reasonable price for their service. Look no further--Best Way Plumbing is truly the BEST!!!

Karlie L.

1/28/2022

My elderly parents water heater stopped working late Sunday night. We immediately contacted multiple plumbers to seek quotes to either fix or replace it.

The following morning we had 2 plumbing company's go out to my parents home and their prices were outrageous! When Gary and his team arrived he was very patient at explaining the problem and recommended options with realistic pricing, expectations and solutions to the problem.

We chose to get a new water heater and not a Home Depot or Lowe's brand heater, an actual name brand heater and Gary and his team installed it in a timely manner. My PARENTS HAD HOT WATER Within 30 minutes!

Thank you to GARY AND THE TEAM for being honest and reasonable! We definitely recommend them for your plumbing needs! We will continue using them in the future.

Jeremy S.

12/09/2020 12:00:00 SA

Gary was a pleasure to work with and very responsive. We had an emergency at our house where a construction worker accidentally ran his forklift into our tankless water heater damaging it beyond repair. Gary reviewed our pictures of the damage and gave a quick quote. I agreed to the quote and Gary immediately drove to pick up the new heater a few towns over. At 8am the very next day, he showed up and installed it in less than two hours! So we could finally shower and do dishes again! I appreciate his efforts and his high quality work. A real pleasure given the circumstances. As a bonus the new heater was better than the original and the install was much more professional. I will use him for my future plumbing needs.

Jennifer C.

09/01/2020 12:00:00 SA

Great communication! Efficient and fast immediate service! Would definitely use them again for any plumbing issues.

Mike M.

7/27/2020

Super fast response, showed up right on top, amazingly fast service and a good followup. We will use again without a doubt!

Stephen K.

06/05/2020 12:00:00 SA

Gary was great. They came out on short notice and fixed things very quickly with a great attitude. Fantastic service. Highly recommended.

dan w.

5/15/2020

We had a leaky faucet for multiple weeks and had become weery of having new people in the house. Called in Best Way Plumbing. They were respectful, on time and quick with the repair. I solicited multiple bids and they were competitive. I was initially apprehensive due to the lack of Yelp reviews but they solved the issue in an hour. This is not their first rodeo. Mask and gloves were worn at all times.

Jeremy S.

12/09/2020 12:00:00 SA

Gary was a pleasure to work with and very responsive. We had an emergency at our house where a construction worker accidentally ran his forklift into our tankless water heater damaging it beyond repair. Gary reviewed our pictures of the damage and gave a quick quote. I agreed to the quote and Gary immediately drove to pick up the new heater a few towns over. At 8am the very next day, he showed up and installed it in less than two hours! So we could finally shower and do dishes again! I appreciate his efforts and his high quality work. A real pleasure given the circumstances. As a bonus the new heater was better than the original and the install was much more professional. I will use him for my future plumbing needs.

Ron G.

9/13/2022

Gary and Bob were at our house bright and early to fix our leaky shower.. And boy did they! We were prepared for a hefty bill but they repaired it quickly and for less than we thought. They even ran out and found a needed part, something the plumber our insurance company sent had decided wasn't worth his time. I'm not wishing for any more leaks but I sure know who to call to plug 'em... Thank you Gary and Bob!

Stephen K.

06/05/2020 12:00:00 SA

Gary was great. They came out on short notice and fixed things very quickly with a great attitude. Fantastic service. Highly recommended.

Mary M.

01/11/2023 12:00:00 SA

Gary and his team are awesome. Very responsive, extremely reasonably priced and they know what they're doing. They're quick, very creative problem solvers and they leave things better than they found it!

Isaac G.

5/29/2022

Gary was great I needed a plumber last minute, Gary made the time , checked out the situation and was very honest and professional, he also has a really nice personality

Ron G.

9/13/2022

Gary and Bob were at our house bright and early to fix our leaky shower.. And boy did they! We were prepared for a hefty bill but they repaired it quickly and for less than we thought. They even ran out and found a needed part, something the plumber our insurance company sent had decided wasn't worth his time. I'm not wishing for any more leaks but I sure know who to call to plug 'em... Thank you Gary and Bob!

Viviana M.

09/10/2020 12:00:00 SA

Messaged 7 minutes before cutoff on a Saturday with my phone number & Gary called me right away with of helpful analysis to figure out how emergency the leak was. Careful and conscientious about the work and the communication. Patiently presents alternatives. Realistic estimates.
For second project, brought me a choice of fixtures with different features to let me choose, a service I'd only gotten for a complete remodel. more work for him because he had to return one ! and both choices were great, just different features.
What a joy to find a plumber who is so experienced but still clearly jazzed(in a mellow way) to be using his skills & problem-solving.

Dani T.

05/05/2022 12:00:00 SA

Had a leak in our downstairs hall. Gary was quick to respond and fix the issue.
Friendly and professional. I would definitely recommend. Hoping we don't have another leak but if we do, I would call Gary! He was awesome!

Rene S.

6/20/2023

Wow these guys are legit. Great response time great service located the problem fixed it in a timely manner. Don't waste your time calling anyone else.

Heather R.

12/21/2019

Gary and Bob showed up (on time!!) to install 4 new faucets in my very old house...needless to say it wasn't a quick and easy fix, but they handled it like the pros they are. They were fair priced and cleaned up after themselves before they left. I love my new faucets!

Kevin K.

4/13/2022

Called these guys after hours and they were able to come over, quickly assess the situation and provide a couple options to have our water restored. We have an infant and a toddler, going without water until the next day was not an option. I feel that Gary was upfront and honest. He was able to fix my water in a short time. I highly recommend this company for your plumbing needs. Gary was very nice and professional.

Dani T.

05/05/2022 12:00:00 SA

Had a leak in our downstairs hall. Gary was quick to respond and fix the issue.
Friendly and professional. I would definitely recommend. Hoping we don't have another leak but if we do, I would call Gary! He was awesome!

Alan C.

3/18/2022

I had a pinhole leak in a pipe inside a wall that required the water to be shut off until it was fixed. I called at 8 am on Friday morning and Gary and Bob were here by 8:45. Super nice guys and local to Hermosa. Problem was fixed by 9:15. Will definitely call again. Thank you Gary!

Nina T.

08/09/2021 12:00:00 SA

LITERALLY the BEST experience I have ever had! Gary and his coworker responded quickly, were here in a timely manner and fixed our sink on the spot. The pricing is more than fair and they were in and out in 10 minutes. Can't recommend them enough!

Josh G.

05/02/2020 12:00:00 SA

Gary came right over and helped unclog our drain same day. Upfront with pricing, paid what he quoted over the phone. Very professional, glad I found my new plumber!

MiMi X.

11/23/2021

These are professionals! Gary gave me a quote to replace my water heater and showed up the next morning! They showed up early and prepared. No standing around scratching heads; they went right to work. They cleaned up behind themselves and even cleaned up leaves that were trapped behind the old unit. The silver lining behind my water heater breaking down in the beginning of cold season is now I've found my new plumber! Gary is my go-to guy. He's down to earth and easy to talk to - oh, and he listens! Shout out to Gary's dad (who got his hands dirty on my job) as well as the entire team! I highly recommend Best Way plumbing!

Caroline L.

4/19/2023

Our water heater stopped working, it was 15 years old. Gary from Best Way Plumbing came out and replaced our water heater very quickly and for a good price. He was very helpful, friendly and reliable. I will definitely use Best Way plumbing again!

Lily W.

10/29/2022

No legit business responds the way this business does. Let's just say how a business responds to HONEST and BLUNT reviews says a lot.

HAHA this business conveniently skipped those amazing business owners out there that are doing the right thing. So, this woman as you so shamelessly claimed.... #shameonyou She is a Yelp Elite for 8+ years and always make a point to call out crappy businesses. Period. Too bad this guy doesn't like being called out, and his reply proves it.

I 100% stand by my experience engaging with this business owner.

--- --- --- ---

Times must be tough. Called @6pm and spoke to Gary (?) briefly to request an estimate to move a gas line. He asked I send send him picture and he can give me a range ballpark quote.

But when I sent him the picture, he started asking about other jobs related to exhaust, hot and cold, water, etc. He even asked if it is a house or townhouse, that is totally irrelevant to the job estimate.

When a potential customer inquired about a specific job, please don't try to add on other jobs that I'm not asking you for estimates.

Of course, he did not provide any estimate. And he was the only one of all the plumbers I talked to, who doubt that I would be tying gas at that location

Fishy.

Heather R.

12/21/2019

Gary and Bob showed up (on time!!) to install 4 new faucets in my very old house...needless to say it wasn't a quick and easy fix, but they handled it like the pros they are. They were fair priced and cleaned up after themselves before they left. I love my new faucets!

Nichole B.

8/16/2021

Gary was awesome! Fixed all our plumbing issues and was really nice to work with! Definitely recommend!

Jennifer C.

09/01/2020 12:00:00 SA

Great communication! Efficient and fast immediate service! Would definitely use them again for any plumbing issues.

Mike M.

7/27/2020

Super fast response, showed up right on top, amazingly fast service and a good followup. We will use again without a doubt!

Leslie M.

5/29/2021

We love Gary! He has been out to our house for many different plumbing issues, as our house gets older. He is always so efficient, kind, and reasonably priced. We did not have the best experience with our last plumber. Gary has fixed toilet issues, sink issues, under-sink issues, pipe leaks, and many more problems we have encountered. There does not seem to be a plumbing problem that he can't solve! One more note is that he was extremely respectful in solving a plumbing issue, very quietly and quickly, while we had five kids doing distance learning.

Caroline L.

4/19/2023

Our water heater stopped working, it was 15 years old. Gary from Best Way Plumbing came out and replaced our water heater very quickly and for a good price. He was very helpful, friendly and reliable. I will definitely use Best Way plumbing again!

Jam Z.

9/14/2020

Very responsive. Need to fix a leak quickly. They found time. Came by, made the necessary improvements and were reasonable. Will definitely use for future plumbing and gas needs.

Leslie M.

5/29/2021

We love Gary! He has been out to our house for many different plumbing issues, as our house gets older. He is always so efficient, kind, and reasonably priced. We did not have the best experience with our last plumber. Gary has fixed toilet issues, sink issues, under-sink issues, pipe leaks, and many more problems we have encountered. There does not seem to be a plumbing problem that he can't solve! One more note is that he was extremely respectful in solving a plumbing issue, very quietly and quickly, while we had five kids doing distance learning.

Nina T.

08/09/2021 12:00:00 SA

LITERALLY the BEST experience I have ever had! Gary and his coworker responded quickly, were here in a timely manner and fixed our sink on the spot. The pricing is more than fair and they were in and out in 10 minutes. Can't recommend them enough!

Isaac G.

5/29/2022

Gary was great I needed a plumber last minute, Gary made the time , checked out the situation and was very honest and professional, he also has a really nice personality

Aaron S.

02/02/2023 12:00:00 SA

Gary was great with my shower repair. Very informative and professional. Will definitely reach out to him when a plumbing crisis occurs again.

Viviana M.

09/10/2020 12:00:00 SA

Messaged 7 minutes before cutoff on a Saturday with my phone number & Gary called me right away with of helpful analysis to figure out how emergency the leak was. Careful and conscientious about the work and the communication. Patiently presents alternatives. Realistic estimates.
For second project, brought me a choice of fixtures with different features to let me choose, a service I'd only gotten for a complete remodel. more work for him because he had to return one ! and both choices were great, just different features.
What a joy to find a plumber who is so experienced but still clearly jazzed(in a mellow way) to be using his skills & problem-solving.

Aaron S.

02/02/2023 12:00:00 SA

Gary was great with my shower repair. Very informative and professional. Will definitely reach out to him when a plumbing crisis occurs again.

Julie M.

01/09/2023 12:00:00 SA

Yelp to the rescue once again. Last week during our rain storm, our water heater suddenly quite working. After calling our regular plumber, who was unable to take the job for a few days, I searched on Yelp for a local plumber. Best-Way Plumbing answered my call right away and was able to come by to check out the situation. In a matter of a few hours, during a stormy day, we had a new water heater up and running. Truly appreciate everything they did to accommodate us that day. Definitely recommend Best Way Plumbing.

Isabel S.

05/02/2020 12:00:00 SA

Great company and great people ! My friend recommended me to them for some plumbing issues at my house. They gave me a really good price for what I needed done, I will continue to give them my business. I have had other plumbing company's I used in the past and it doesn't compare to Best way plumbing. I didn't feel like they were trying to sell me on anything, I will continue to call them when I ever need plumbing. THANK YOU BEST WAY PLUMB

Isabel S.

05/02/2020 12:00:00 SA

Great company and great people ! My friend recommended me to them for some plumbing issues at my house. They gave me a really good price for what I needed done, I will continue to give them my business. I have had other plumbing company's I used in the past and it doesn't compare to Best way plumbing. I didn't feel like they were trying to sell me on anything, I will continue to call them when I ever need plumbing. THANK YOU BEST WAY PLUMB

Jennifer V.

10/10/2022 12:00:00 SA

Family owned business with true professionalism and integrity.

I came home from vacation to a plumbing emergency. Gary Facetimed me immediately to help me turn off the main water valve while I waited for him to arrive. Gary then sent his dad to my home to check on the issue while I wait for Gary to finish another job he was working on. About 30 minutes later Gary and Bob arrived to repair the issue. Talk about service. I had an entire team working to help me in a timely manner. They fixed the issue and charged a very reasonable price for their service. Look no further--Best Way Plumbing is truly the BEST!!!

Kevin K.

4/13/2022

Called these guys after hours and they were able to come over, quickly assess the situation and provide a couple options to have our water restored. We have an infant and a toddler, going without water until the next day was not an option. I feel that Gary was upfront and honest. He was able to fix my water in a short time. I highly recommend this company for your plumbing needs. Gary was very nice and professional.

Ivy M.

08/03/2020 12:00:00 SA

What great service! I had a dishwasher problem and I only called to see if they fix appliances. Even they don't, Gary said he would come over to see if it's a hard wire/electrical problem at no charge. It ended up that I had a leak from the counter top dripping onto the plug that's why the gfi popped. Gary caulked the seam, cleaned it all up, and charged me a very minimal price for the visit. Wow! Very nice helpful people! So much appreciation!!!

Mary H.

8/19/2020

Gary from Best Way Plumbing is the best!!! had a clogged toilet, thanks to a perfume bottle that fell and was accidentally flushed down into the pipes! Gary responded to my request for consultation immediately. After a few texts back and forth, he was able to help that same day! Luckily, he was able to unclog the toilet super quickly. He was also very professional, friendly, and affordable. I HIGHLY recommend them. You won't be disappointed!

Laura L.

9/13/2022

Was having a plumbing emergency where the ceiling was sagging with water and dripping. Called a few places that couldn't come same day, but Gary showed up within 15 minutes of me calling him, and he and Bob repaired the issue right away (fixed a pipe that was never soldered properly). They were super professional and prompt. Will definitely use again.

dan w.

5/15/2020

We had a leaky faucet for multiple weeks and had become weery of having new people in the house. Called in Best Way Plumbing. They were respectful, on time and quick with the repair. I solicited multiple bids and they were competitive. I was initially apprehensive due to the lack of Yelp reviews but they solved the issue in an hour. This is not their first rodeo. Mask and gloves were worn at all times.

Laura L.

9/13/2022

Was having a plumbing emergency where the ceiling was sagging with water and dripping. Called a few places that couldn't come same day, but Gary showed up within 15 minutes of me calling him, and he and Bob repaired the issue right away (fixed a pipe that was never soldered properly). They were super professional and prompt. Will definitely use again.

Rene S.

6/20/2023

Wow these guys are legit. Great response time great service located the problem fixed it in a timely manner. Don't waste your time calling anyone else.

Lizzie C.

7/24/2020

I called several companies to come and re-light my hot water heater pilot. Best Way answered me quickly and was at my home in an hour! Best Way Plumbing is family owned and operated. Kevin got to my place and was so helpful. I'm a single woman and I tend to freak out about these things. Kevin made me feel at ease. He re-lit my pilot and all is well! Also, since my water heater is practically an antique, I asked him about getting a new one. Kevin took his time with me and gave options AND explained aspects to me that I was not aware of. NO SALES PRESSURE IN THE LEAST! That's integrity my friend!

Excellent, kind and understanding. That's what stayed with me the most. Great company and affordable. Highly recommended!

Mary M.

01/11/2023 12:00:00 SA

Gary and his team are awesome. Very responsive, extremely reasonably priced and they know what they're doing. They're quick, very creative problem solvers and they leave things better than they found it!