Bay and Shore Company

They have the worst customer service! When asking for an approximate quote over the phone, the receptionist said I am not a plumber and I cannot help you, I have other customers on the phone. Good-bye! ummm, excuse me but your job requires that you know basic information regarding the services your company offers. I refuse to give them a star, but it looks like that is not an option, so consider my 1 star -10, as in don't even bother.

came to inspect my home for plumbing issues and they said I had broken pipes and quoted me $5,000 to fix. I had another plumber come and they said there was no leak only that the line had to be snaked. I am an older person and I think they thought they could take advantage of my lack of mobility and understanding about plumbing. Please avoid them at all costs no honest at all and rude when I confronted them with their lies.

Not sure about this service provider yet; they were scheduled and I tried to communicate with the crew and didn't show; I tried again today and busy signal, an hour after they were scheduled; the office hasn't called to confirm but the Bldg. my client is in recommended them-

Its funny as I read other reviews, my experience is exactly like Lindsays in 2016; identical.  No change.

Had the pleasure to work with Israel the last two days on a plumbing need in my house, he was great, an all around wonderful experience and I will call them again!

Cute store.

but...

Horrible clerk.

Front desk was so rude to my aunt.  Looking at the reviews, not much has changes since 2011.  Management should try to hire and train more customer oriented employees.  I probably won't be back and if I'm with people might even steer them away.  There are plenty of great gift shops in Coronado to chose from.

I could not recommend Bay and Shore more highly.  I don't understand the negative review on this site.  I have had to call Augie a couple of times and he has responded immediately to address my plumbing problems.

I have found his customer service excellent and his prices reasonable.  However it is his prompt service that I appreciate the most.  Because he is on the island he is able to get to my house right away.  Today my Water Heater broke and needed to be replaced.  He was at my house in 15 minutes and had a replacement heater in his inventory on the island.  2 hours later the job was complete.

Bay and Shore is a wonderful plumbing company. Yvonne is always helpful and will honestly tell you if they can't make it out the same day. Oggi does great work and leaves the place just like he found it not a spec of dirt more. They will always be the first company to call on my list!

The guys are friendly, their business is not.
I have waited over a month for heat - the first time, they never showed, I never got a phone call. We rescheduled. The second time, I called twice after waiting 2 hours and they said they were working on emergencies, of which I waited for. They then said I needed to reschedule for next week -- I waited weeks.

I called them twice two days apart asking them for a quote to perform some plumbing repairs in Coronado where they are located. When I called the answering machine said please leave your phone number name and a description of the work request and a technician will call you immediately. I left this information and never received a call back. This is not a company I would trust to provide any service that was time sensitive. If they cannot be relied upon to give a quote how can they be relied upon to do the work?

Provided an inaccurate estimate and then over-charged me. Very rude when I followed up to discuss the charge being more than I was quoted.  Nice owner but not friendly business practices and would not use them again. Please be sure to get a quote in writing before you begin work with this company or you may be over charged as I was.

This not a trustworthy company. They told me there was something wrong with the pipes under my home,  that they were leaking and had to be replaced for 6500.  Had a suspicion something didn't seem right so I called another plumber.He said nothing was wrong. Snaked the drains and everything has been perfect since. Get a second opinion before spending any money with this company. Others in our neighborhood have had the same experience with Bay and Shore.

Been using them for 20 plus years and they are very good at what they do and very professional, as well as reasonable. I highly recommend them.