Matt O.
07/07/2023 12:00:00 SA
My son clogged the toilet. Joe @ Atlas Plumbing responded to me quickly, gave me a reasonable quote and a same-day time-slot opportunity. I took it!
Justin arrived on time (early in fact!) and went straight to work. He was very kind and responsive to all the questions my curious 5 year old asked. It really made his day, and our day, too.
The clog turned about to be more serious than my wife or I guessed. Originally she thought it was just a toilet paper roll -- i figured it was probably more serious since 2-3 days of plunging and other simple methods didn't solve it.
He found 2 socks.. whew, we'll we're glad he pulled something out!
But then it was still clogged!
We were informed on the next steps, and given price quotes for each step.
Next step: remove toilet and see if it can be unclogged.
Justin went to work with his auger to get out what was in there, and there was definitely something in there. We could see an orange shadow but couldn't quite see what it was. All the while my 5 and 2 year old watched patiently like they were watching a movie.
After plenty of time attempting removal, it was deemed truly clogged. We'd have to get a new toilet. He asked us if we'd like him to break it open and see what's inside. Heck yeah we would! We all watched, entertained, as he cracked away and eventually revealed... a SOLID ORANGE WOODEN BALL inside! What the heck!!!
Final step: Replace with a new toilet! Justin went to the store (again), grabbed a toilet and replaced ours with a new and working one. We paid the quoted price (very reasonable!) and I'm finally happy again we have a downstairs working toilet.
Justin @ Atlas plumbing was very professional, good with the kids, and efficient with his time here. The kids had a great time watching him do his work, and overall it was a really good experience for them. It was an unexpected expense, but with Atlas and Justin, it softened the blow quite a bit.
10/10 would recommend