Brender B.
01/04/2011 12:00:00 SA
Sorry about your experience, 1st reviewer. My experience, on the other hand, was GREAT. Andrew (the A of A&T) was referred to me by Baron of Excalibur Water Heaters.
We have a serious condensation problem in our venting system. Well, Andrew immediately pointed out a huge safety hazard in our venting system (oh, the joys of unwarranted in-laws in SF). Andrew's explanation of the why/when/how this was unsafe was very clear. It was not the reason why he was hired, but he made it a point to let us know that THIS was our main issue, not the condensation. (BTW, he was right. Another plumber totally agreed.)
Andrew's work was flawless. He added a correct venting system and solved our safety hazard. The condensation issue is still there, but we're working on it.
The only reason why he doesn't get 5 stars was because he asked that I call him the night before the work was to be done to remind him. Dude, I saw you use an iPhone just a minute ago. Can't you set it up to alert you?!?! Sorry, just thought that was a bit lame.
We have some more plumbing work to do in the house and I'll be sure to call Andrew again, and I just might have to remind him the night before, but that's OK with me considering the quality of work he does.