Western Fence

The end goal is always the customer satisfaction and as I am a project manager, my customer was very satisfied with the custom build. We did thanks to western fence and their team. Thank you.

This company has shown the worst customer service and follow through that I've ever seen in a business. It must only be because the industry is in a gigantic need a product that anybody would deal with them. After multiple calls and many falsified promises of return calls. I'll find my business somewhere else and spend my money somewhere else. This company is a joke

I'm very disappointed in Western Fence's customer service. We ordered an automatic gate opener from them and they wanted half the money up front, which is reasonable. After hearing nothing from Gene after that, we called several times and each time were told the installation would be that week. After a MONTH, we insisted on talking to a manager and were told that the part hadn't even been ordered yet. Oops, sorry, but no consideration. The gate opened was installed shortly afterwards and then they had the nerve to harass us with daily calls for the second half of the payment. In a hurry to get their money, but not in a hurry to do the job!

we have used this company in the past to supply / install temp fencing on  some properties. Was never impressed with their customer service nor their timeliness, but the price was acceptable.   Started calling  about 7+  weeks ago requesting for an area of a lot to be fenced in. They fenced in 3 sides, just need the 4th side done.  7 weeks later still no fence.  numerous calls,  only with a promise that it will be done but can not tell me why it hasn't been done.  Daniel , the only person i have been able to talk to , who has only acknowledged  1/2 of my calls, called me a week ago saying he was going out that day to do the install, one week later we drive by, still no fence nor did he call saying he wasn't going to install .     Called again today, left another message, no return call from anyone  , big shocker, seems to be the normal there . Time to look for a new company , one of the most unreliable unprofessional companies i have dealt with,  Maybe i will treat them they way they are treating us  when they send  their next bill :(

Here are some quotes from the website, Our office and sales staff has over 200 years of experience and will gladly help you solve your fencing problems....  Bring or fax us a sketch and we will provide you with a complete list of materials you will need.  With over 64 years of fence experience in the Phoenix area, if we can't help you, we will gladly refer you to someone who can help you. We deal regularly with Do-It-Yourself home owners, contractors, purchasing agents and school districts.....

Reading this off the website, my husband and I thought wow, this is great. They can help us figure out how to get fencing up around our property. We have been waiting months to go since we can't really go during the week. Finally, we found time over the holidays. We loaded up in the truck and drove the 40 minutes to get there. We walked into the office with our hopes high that we would finally figure out our horse fencing, and get it going. When we walked in the office, no one looked up from their computers. We finally caught the eye of one salesman who tried to make it look like he was busy (I looked at his screen and he was just browsing the internet. We told him what we were looking for and our hopes and dreams, and got nothing. He said here is what some people get, its this much per foot, and that was it. We walked out five minutes later still clueless of what to do. It was very disappointing. I think we will keep shopping around.