USA Plumbing

This is my second time using USA Plumbing and I highly recommend them.

First time they replaced a worn-out AO Smith Water Heater Unit which was under warranty. They charged a very-reasonable installation/service fee and the unit, being under warranty, was covered. The tech was professional, cool and fast. Did the job very well.

Unfortunately, that AO Smith unit failed pretty quickly and started to leak after just 3 years. I called USA Plumbing back and they verified that this was a warranty replacement of a warrantied unit. Therefore, the manufacturer's original 6-year Warranty had already expired. Lorraine, the scheduling lady, informed me that they no longer carry the AO Smith brand because of all the issues they have had with them. She informed me that what ever I do, don't go with that brand, quality has tanked over the last number of years and they are nothing but problems.

So I was in the immediate market for new unit, a better unit that can handle a soft-water system. Unfortunately for me, their service guys were full-booked for that Friday and Monday was the earliest they could get to me. She referred me to two of her competitors. The first I couldn't get ahold of, the second didn't call me back and ended up being a half-joke disaster. If you want a laugh, read my review on Sunny Plumber.

Nonetheless, that Friday I got quotes ranging from $750 to $1,800!!! Three of the four quotes I obtained were in the $750-$950 range. At the end of the quest, I came right back to USA Plumbing and booked the first time available on Monday.

They came out and did a great job. Also gave my wife and I good advice on how to drain our new water heater as to prolong its utility.

5-Stars for sure.

I'll give them four stars.  With more experience with them, maybe I will give them five in the future.  These guys are a plumbing sub for Blandford Homes.  We bought a new Blandford Home this year and had to call USA for two plumbing issues -- one was that we paid for, and ordered, a comfort height toilet and they installed a standard height toilet.  Within two days, they came out and replaced it.  Then a few days later, we noticed that our hot water was not really hot but just warm, both when we washed dishes and took a shower.  I couldn't figure out the problem myself, so I called them, and they came out the very next day.  Come to find out, the mixing valve at the heater was not adjusted correctly so it would never let enough hot water come into the house, just warm water.  In the 50 years or so of me owning homes and having built and lived in at least 9 homes over the years, I never heard of such a mixing valve before.  Apparently, these are new devices designed to prevent overly hot water from entering the house and causing a hot water burn accident to an occupant.  However, since both my wife and I are pretty certain that we wouldn't burn ourselves with hot water, I instructed the plumber to open up the mixing valve to the max and let us manually mix the hot and cold water ourselves at the sinks and the showers in our house, using the hot and cold water valves there.  So, I think USA plumbing is pretty damn good!

USA Plumbing is wonderful and has great people working for them! I recently purchased a Blandford Home (so this is how I was referred) and it has proven to be true, again, that Mr. Blandford only partners with the BEST! Lorraine who schedules the jobs is always so pleasant and typically gets me on the schedule the same day I call (even for non emergency). Robert, the tech, has been out to my home twice and is very knowledgeable, efficient, and so kind. Even though my home is no longer under warranty, I will continue to use USA Plumbing for any needs I should have!

How they stay in business I don't know. Call Tuesday morning wanting them to unclog kitchen sink. Set up appointment for Wednesday between noon and 4. They didn't show up, didn't call. I called them, they said plumber was running late but would be there.  Plumber did not show up nor did he call. Called them Thursday morning . They said someone would be there between noon and 2. Plumber showed up at 11, did not have right equipment, said a different plumber was on the way.  Did not show up, did not call. Called Friday morning was told I should call a different plumbing company. I will never call them again.
Very disappointing experience.

What a horrible experience! We had an appointment yesterday for plumber to be here between 8:00 to 12:00. No show! Called the office three times and did not get a return call. Finally got ahold of the plumber and he explained that emergency calls come before appointments. (He must work on commission). Di yourself a favor, call a different company!