Suntria

Really appreciate Dustin with Suntria.  From the first appointment until even now, months after installation, he's been quick to respond to any questions or concerns we've had.  Installing solar panels is a construction process, so there is going to be challenges anytime you go through construction.  However, having communication makes it a much smoother and less stressful process.  Dustin EXCELLS at this.

Great sales and installation experience, but everything since then have been a nightmare. The inspection process took a month or more due to the initial blueprints not matching what was installed on the roof, resulting in a failed initial inspection. Communication from Suntria has been minimal throughout the entire process; we only received the project manager's information after the panels were installed at the end of August. We now have a monthly bill for 30+ non-operational panels and no date for when they will be turned on.

If I could I would give this company zero stars. The initial sales person and sales portion of this company was informative and helpful. They carefully walked me through the process and design. They also explained all of the rebates, and tax incentives available. Once we locked in the contract the problems began, during installation the company was delayed 2 days by the solar panels not arriving on time, then once they were delivered I had to help the delivery driver unload the panels. The next issue happened when the installers did not get all of the required materials, this caused another 2 days. The company did compensate me for the week I had to take off work, but this isn't the point. Next the wiring was apparent wrong so my app was not recording my production correctly, so they had to come back out and repair that. Then about 9 months later I had a solar panel blow off the roof of my house and total my BBQ island. Once again the company offered compensation and an extended warranty. If money was the only concern it would be fine but the repeated problems were extremely concerning.

Then the latest issue was the lack of communication and refusal to help me get the SCE SGIP rebate. I have been in contact with the company for 9 months working to get this rebate taken care of, the rebate that their sales person informed me of and promised me help with. I have been in contact with Mark Moreno, their VP of Operations, and two separate women Leah and Namitha. None have them addressed the concern and after an email chain that began in April 2021, the last email I received was from Mark in September stating that he would get back to me the next Tuesday. After 3 emails a month from me for the last 4 months I still have no responses.

We gave been trying to contact Suntria who have taken over Premier Solar and our inverter is not reporting our production to our Electrical District 3 and so we are only showing the minimum of what we produce and being billed for a high usage whereas in January and February when the grids are producing the lowest of all months shows higher production than what we are producing now during the hottest months of the year. We tried to reach on every phone number for Suntria and SolarEdge and since SolarEdge advised to contact our installers which is Premier Solar (Now Suntria) we have left several messages, emails and every means of contacting yet no body from Suntria is contacting us back to resolve the issue. We are told we have to upgrade to a 5G Inverter and we have to pay for that, we agreed to pay for that as well but we are yet to get a call back from Suntria. Calls goes straight to voicemail. Our last option would be to contact the TV Chanel to air our grieve over the news so people should know what type of service we are getting from these Solar Companies. If this is happening now, we don't know what will be their warranty service since our units have 25 years warranty on them. SolarEdge also is of no help here. No live agent to help.

Customer Service is terrible.  I will not recommend Suntria to anyone.  One of my Enphase battery packs has failed due to a short circuit on August 9th 2022.  We had a small fire after the short circuit with lots of smoke in my garage.  I was not able to get through to any Customer Service personnel at Suntria to find out how to shut down the solar electricity feed to the batteries.  I was afraid that we could get another fire.   I finally got a hold of someone who could instruct me on how to shut down the power to the batteries.  About two weeks later a Tech showed up to determine what needed to be done to get my batteries up and running again.  It was determined a new battery pack would be ordered and installed.  I was told we should have a new battery pack in a week to 10 days.  That was over 2 1/2 weeks ago.   Called today to find out the status of the replacement battery pack...no answer on the main phone number.  NO ANSWER!   Terrible service.  I will not be giving any friends a recommendation for Suntria.

Zack was friendly, very likeable, and professional in his sales presentation.  I liked Zack.  He got the solar process started but then we've been left trying to make sure we don't get forgotten with our solar installation.  Currently, we have panels and wiring installed, but nothing more.  I did get a call from Isaac, one of the project managers, giving me a status update but he calls with his telephone number blocked which prevents any return calls to him when his "promises" are unfulfilled.  Inability to reach someone with the ability to get things accomplished must be Suntria's business plan to delay or avoid responsibility.  I can't believe a business getting the tremendous government boost to their bottom line is so non-responsive to their paid customers.  Giving Suntria a single star rating is more than they deserve (unfulfilled promises, missed appointments, unreturned calls, leaving customer out of loop, inability to reach responsible individual to get things done, blaming others for problems...how does Suntria stay in business?).  What is buyer's recourse? I've been told five different times in the past 3 months that I'm just a "week away from solar hookup".  Well, those five times have proven false.  I'm unsure where we are in pipeline since Suntria won't return inquiries.  Oh, regarding Zack, the friendly, very likeable and very professional salesperson...since Suntria has "dropped ball" on my installation, Zack became my contact whenever I had unresolved issues with Suntria.  Zack, even though he still works/represents Suntria does not return text messages anymore with helpful advice.  Since 50% of responses on Yelp are single stars (and yet 100% of those single star responses are the latest ratings) for Suntria, perhaps one of Yelps readers is an attorney looking for work.  It appears Suntria is begging for attention from you.

We couldn't be happier with our system so far and couldn't be happier with all the customer service as well. A great product with the best finance options talk about a win win home run

Everything went as planned. Tom S. and Leah H. were very informative and helpful. We are up and running and we couldn't be happier. Thank you!