Found Ernie (Sinclair Roofing) through Home Advisor and decided to get an estimate from him based solely on the glowing reviews; he must be doing something right if that many people speak well of him. I discovered they were all 100% correct.
When we first spoke on the phone he took the time to answer my questions and explain details such as materials used and warranties. Most companies--especially the larger ones--answer the phone nicely enough, take your name, address, and phone number, then schedule the appointment time and say goodbye; there is a difference between doing business and doing business well. Ernie understands the latter and applies it.
Not once did I have the feeling he was trying to put one over on me. Honestly, I felt more like he was more concerned with being trusted to do the job than to make a buck. He thoroughly explained what needed to be done and why then gave a reasonable quote and time frame for completion.
Ernie and his dad did the work and paid very close attention to details. He even informed he that he found a couple soft spots and suggested a bit of remediation. There was a little added cost to me but I was happy he told me instead of doing it then charging me. He gave me the option of doing it or not, which I absolutely had done. The end result speaks to all the rave reviews he has earned. Quality, without question.
I plan on having Ernie do the re-coat when it's due. I will also wholeheartedly recommend him to any of my neighbors, or to anyone wanting their roof done for that matter.
Thank you Ernie for not only the terrific job but also for showing me that there is still a human component to the business world.