Lisa M.
06/03/2019 12:00:00 SA
We hired Sharp to redo the patio deck around our pool. Our experience in the very beginning wasn't bad. The salesman who came to our house to give us the quote was very nice, prompt, professional and friendly. He turned around the quote within a day, and we ended up signing with them a week later because the price was the most affordable and they were running a promotion.
They required us to put down a 20% deposit to lock in the date which I thought was odd to pay anything upfront for work that hasn't even been started yet. Then we had to wait 5 weeks for them to come out to actually do the work due to them being too busy to get us in any sooner.
Then the week they were supposed to start the work, they called to reschedule at the last minute, pushing the start date out 2 days... when we had plans to leave town the following day! So it was a huge inconvenience for us, but we tried not to put too much thought into it and let things go, but it only got worse from there!
The man assigned to the job was supposed to show up between 1-4pm on May 22nd, and didn't show up until 4pm that day with no communication that he was on his way. Then when he showed up, he proceeded by telling me that he had a larger job before ours and was too tired to start the work, so he promised he'd start at 6am the next day. I was ok with this, and was very understanding... but then more excuses stared to pop up. Long story short, he was supposed to start the job on the 22nd, and didn't complete the work until the 24th.
Excuse after excuse with absolutely NO communication via text or by phone... UNLESS I contacted him. Remind you, we were out of town, and didn't even get a text or call when he was finished. Then to top it off, the worker left a huge mess outside, didn't clean up the paint chips and particles. The worst part is there were concrete pieces and paint chips everywhere and we had to clean it up so our dog wouldn't eat anything poisonous. There was also inconsistencies in paint and concrete. You could tell where he patched up holes and he missed spots when painting.
I called when I got back into town to let a manager know what had happened and to see if they could come back to fix the pavement and paint, but no one answered. I got an after hours answering service during REGULAR business hours, with no call back. I'll give them a day or so, and I'll update this post if and when I hear back.
Overall, we're VERY frustrated, and unhappy with the delays, the overall (lack of) communication from the worker, the construction job overall, and the mess that was left in our backyard afterwards. The work itself looks okay, but our overall our experience was terrible! It's too bad too, because we were looking to hire them to do a much larger project given this project went well, but it looks like we'll be looking for another company due to everything that had happened!!! I feel bad to complain but people need to READ THESE REVIEWS & BE AWARE of this company!!! I DO NOT recommend their service to anyone! UNHAPPY CLIENT!
*** UPDATE****
Sharp sent someone back out to fix up the work. He did a really good job and the deck looks much, much better! Finally!!! But they need to train their team on manners and professionalism. You don't go around telling people well, I wish I could lounge around all day in a maxi dress inside a house, or you look tired so I'll be quick... just mind boggles me!
Thankful to be done with this company!!!