SERVPRO of Northwest Phoenix/Anthem

The short version,
Yes, I would recommend them
Yes, I would use them again, if I needed them.
Yes, I would user the people they recommend.

If you've read my reviews, I don't give fives. I will in this case.
I had rain in my garage, because a hired service did not perform the work they were hired to do correctly. Causing the toilet above the garage to leak through into the garage, through all the insulation, leaked into the carpet on the second floor. Big disaster to keep the story short.

When I called to file a claim, my insurance company referred me to ServPro. I don't have disasters that require removing drywall, insulation, carpet, baseboards, linoleum and mitigating any further damage. One good thing, the water flowing from the toilet upstairs was still flowing, so there wasn't a big mold risk, because the water was fresh.

We were in the process of moving, and the home was vacant at the time, so when the handy man with 35 years of plumbing experience, replaced the bolts and valve in the toilet, he apparently didn't notice that the valve did not shut off and he forgot to actually tighten the tank to the bowl. ( I'd agonized about doing the job myself, and didn't want to run the risk of cracking the tank while removing the rusty bolts)

I drove into the garage, four days later, intending to mow the yard, only to discover my garage was raining. Once I figured that, rain in the garage wasn't a good thing. I decided the best thing to do would be to stop the source. I turned off the water to the house, then took a deep breath and called my insurance company, thankfully I'd just bought a commercial policy. That was about 7:30am on a Friday morning last February. By 9:30am, the very same day, two mitigation technicians arrived!  

They were extremely professional, they calmed me down, got right to work, tearing up my house. Paul, the project manager came later to get the paperwork started, explained the process, and recommended a plumber to correct the problem.

It's hard to say enough about the technicians, they were very efficient, by 3:30pm, all the wet material was removed, 20 blowers and a dehumidifier were set up. (I never saw them again, but wast to express my gratitude), certainly this is not a job you can do yourself, with a shop back and paint. USE A PROFESSIONAL. I am so glad I did.

A week later, the house was dry enough, for repairs. Insulation between the garage and upstairs bedroom, paint the entire garage, paint, linoleum and carpet, nearly everything on the second floor. According to the insurance adjuster! Wow, the bad work will eventually cost more than $15,000.00! Insurance, is wonderful.

This particular Servpro was able to do the repairs, also although it's a different division. So this second division, is just as wonderful, (there I go, using Wonderful, while referring to a contractor), how does that happen, I know people in other parts of the valley, who are contenting with contractors for more than six months. OUCH, that's disruption.

ServPro of NW Phoenix gave me the quote, did the work along with their subcontractors, in an expedient manner, sometimes working weekends, the work was not Rushed and was high quality, they did very very well, even though I had to pull in the completion date by two weeks. They did it. A lot of work! Paul, and all the office staff were great, I enjoyed working with Vicktoria, who I spent at least an hour face to face with and Amanda too.  I've sent my approval to the insurance company, and will wait for the payment from the insurance company.

I recommend this company. This wasn't a situation that I wanted to be in, but they made it much better and less stressful than it might have been.

If you end up with this Restoration company as I did (for some reason insurance companies love them)
Bring your patience. Get everything in writing. And be prepared to spend a lot of time making phone calls to find out where the H they've been.

In the end they tried to gaslight me blaming me for a damaged floor that they installed all because I picked out the floor from the home Depot website and asked them if this would work. They never told me what to look for, I picked out the floor because the color was right. I'm a senior citizen I'm not a contractor. The floor was crap but it's all my fault is what they told me.

The floor was damaged before I was able to move back in, how their installers or their contractor didn't see it is beyond me. Obviously they don't check their work. Was in contact with small claims court & the media, in the end they reimbursed me for their expenses on the floor which will help me cover about 75% of the price of a new floor and for the installers that I'm going to have to hire to rip up everything they did.

What should have taken 4 to 6 weeks took over 3 months.
I would share more stories but right now I'm trying to figure out how to get white paint off of my dark brown dining room table without damaging the finish.

Good luck

This Servpro franchise came out to my home in a timely matter, and was very communicative on exactly what was needed and how it was going to be taken care of. They spoke directly with my insurance company to make sure everything was going to be covered and taken care of. They even offered to submit an estimate for rebuild so my home looked exactly the way it did before the roof leak. Thank you Servpro of Northwest Phx!

a realtor gave us the name of Servpro for repair....Called to get service and was told on Friday that someone could come Monday or Tuesday.  Well it's Tuesday evening and no one called even after talking to some lady yesterday who told us she would try to get someone there Monday.... would not recommend they can't even call back makes you wonder if the job would get done.

This was my first time working with Servpro. They responded quickly and professionally, they did everything they said they were going to do and their quality work was beyond what I expected. I will for sure recommend them and work with them again. Carrie and Dustin are very great to work with!!!

The demolition and fans placed we're all done well in a timely manner. But now after they have torn up my house are refusing to come back and do any repairs even though they said they could be a one stop shop for all services needed for a small water leak. The second I said we don't need them to replace the floor which is the big ticket process they avoided all communication. Set up false times to walk the project. They want the paperwork from the insurance company to see how much money I received two now see how much it will cost to do repairs. Seems a little backwards to me. I don't recommend this company to anyone

After a plumbing leak caused water damage and mold, we called Servpro of Northwest Phoenix and they responded immediately.  Someone was out the same day, and the work began the next day.  We had fairly extensive mold, and drywall was removed, studs were dried and treated with anti-microbial, and then air quality purification was done.  Overall it took about 6-7 days, and the fans were loud, so we had to live in the upper level of your house, but the job was done professionally and absolutely perfectly.  We have had new drywall and flooring installed and are enjoying our surprise remodel!

At the end of March 2016, we had a plumbing leaking our house, which flooded a majority of our downstairs living area. After turning off the water, we immediately called our insurance co., who in turn contacted SERVPRO of Northwest Phoenix. We received a call from Andrew at SERVPRO within minutes and he had someone at our house within the hour. Their project manager was Juan M., who was excellent. He was very knowledgeable, listened to our concerns, took time to explain the process in detail and was empathetic to our situation. He and his crew pulled up flooring, baseboards and cut out wet drywall within 2 days, with the drying process taking 4-5 days. Juan and his crew helped in easing a stressful moment in our lives. I would highly recommend SERVPRO of Northwest Phoenix.

We had a dishwasher leak at a rental property in Flagstaff and called ServPro of Yavapai County for the water remediation but was communicating with the ServPro of Northwest Phoenix/Anthem since they were setting up the appointments. There were no tenants at the time and  live in Phoenix, two hours away. After completion I drove up to see the work and was surprised to see the toe kick boards missing at the bottom of the cabinets. They scheduled another appointment to have this repaired the following week. After taking off work and driving up again, I received a phone call at the time the project manager was supposed to meet me, saying he had an emergency and could not make it. We rescheduled for the following week and I again took off work to make the trip. After driving 2 hours to meet him, I received a call from the office to say he was canceling again due to another emergency. We rescheduled for the 3rd time but later the office called to say the job is too small so they did not want to do it. Wish I'd known this before making two trips up there just to be stood up! Needless to say, I do not recommend ServPro.

Recently, we discovered a pipe in our attic had been leaking, and of course it was just above the room we had just finished decorating - our daughter's nursery.  Half of the room's ceiling and walls were basically mush.  I immediately called SERVPRO of Northwest Phoenix/Anthem, since I had a good experience using SERVPRO of Scottsdale at my first home.  From start to finish, the SERVPRO team of Northwest Phoenix/Anthem was very professional and detail-oriented.  I really appreciated the time Juan and Jose put into taping off my daughter's room to minimize the spreading of dust and fiberglass (even though I'm pretty sure this is standard practice, I felt they cared about the well-being of my daughter.) In addition to keeping the nursery very clean throughout the drywall removal process, they even swept up their mess outside, which is something I don't see with many home repair companies. All in all, We really enjoyed working with Viktoria, Dustin, Juan, Jose, and Cameron.  I would not hesitate to recommend them to my friends and family in the area.