Sereno Custom Fence & Gates

Where do I begin? This company was amazing and affordable we were looking for a reliable contractor to erect a wood fence for us and we located Sereno Custom Wood & Gates. I wanted something different from the usual block gray wall everyone has. So I hired this business and from start to finish everything was a breeze. Extremely knowledgeable and punctual they arrived on time and my fence was up in 2 days flat!

Juan also goes out of his way to assist his customers I'm disabled and he picked up a few panels we were short on because we had ordered some of the wrong materials due to another contractor dropping the ball on us and abandoning the job. But Juan fixed everything  and made my home extremely beautiful.

If your looking for a reliable and professional business I would highly recommend this company!!

I asked for a custom gate that I designed and with Juan's input together he finished this beautiful gate,  I'm thrilled.
Prices were very reasonable compared to others near me  And he works like he wants to do an excellent job, he has great attention to detail.

Sereno custom fence saved me. After I fired my first fence guy for doing a horrible job and stealing my money   Juan came out looked at what was going on and what he would have to fix and complete. The job was started less than a week later and done in 2 days. It's beautiful. They did more than I could have asked for and more than I expected. Will hire this company again in a heartbeat

Not in a rush for replacing my RV Gate as I've been told that people are backed up.  I get that, times are a little stressful.  Waiting wasn't a big deal.

But I asked for a quote.  3 days in, still no quote.  I was told 2 days in a row I would get it that day...nothing.

I've called, texted, texted pics, followed up.

Nada.

Will not use these guys and don't suggest that anyone else does either.

Great job in losing my business and all respect. I spoke with Juan at 130pm for someone to come out to give me a quote on a good bit of residential fencing and some gates. I tried to make the appt for the next day, but was talked into a same day appt. 1.5 hrs of waiting with no call at the moment.

What a waste of my time! Trying to give local companies my business duringthe coronovirus is difficult. This is the 4th or 5th company to not show/no call/no follow up on quote/etc.

I have tried to reach them for a quote. They answered my call the first attempt and told me to send pics. I did so and never heard back. I texted them the next day and nothing. I called again and the guy who answered told me to text pics again, which I received no response again!

I get it, times are busy, but to forget about your customer that many times when I am trying to give you my business? It makes me wonder if I dodged a company that would have not provided good services. First impressions are important! Please improve if you are going to offer services to people!

I would not recommend, as it has been 3 weeks and still no follow up...

Juan and team were wonderful. They showed up quickly to give me a quote on a custom gate. Within a week they installed it. They got the work done in a day and actually worked into the evening to get it completed. Juan suggested some changes to my plan that improved the end result. The gate is so nice! I would definitely use Sereno Custom Fence & Gate next time I need fencing.

Juan showed up the very day I called and asked for an estimate, and provided it immediately while he was here.  When we decided to go ahead with the gates, he was immediately back on site, reviewing important last details to make sure we made the best choices.

The crew was back on site beginning the install just a couple of days after we finalized the purchase.  They quickly and competently installed the gates.  And for a fair price.  I'm impressed!

Top notch!
Did a great job.
Great communication.
Finished the job on time.
Would highly recommend!

Juan and his crew did a beautiful job on our pool fence!  We wanted some curves put into it and they exceeded our expectations!

Juan responded to my request for an estimate immediately and worked on a Sunday to accommodate my schedule and dogs. The gates are beautiful and I would HIGHLY recommend this company!

They did a great job replacing our pool fence post that had decayed from sprinkler system overspray.  

His prices were fair for the work performed.

I like that he was able to be to us within 24 hours and that he was open to suggestions on how to complete the project.. a rare thing in the know it all contractor world.  

He held a positive attitude and was efficient in completing his work, and most importantly, didn't cause more damage or leave a giant mess behind.  

I totally recommend him.  Thanks!!

Horrible! Horrible! I found a listing for them on Craigslist and was directed to their website. I needed some fencing done on my property so I decided to use the appointment scheduler on his website to set up an appointment for a free estimate. The other estimate I had, from another company, was in the 5,000.00 price range to add another pen and some more 3 rail galvanized fencing to what I already had in place. I set the appointment up for Thursday at 6:30pm. As soon as I clicked on the button to confirm the appointment, I received an email telling me, Thank you, your appointment has been successfully scheduled. Great.... I looked forward to having him come out and give me a quote so I could decide who I was going to use for my fence project.
Thursday comes and I leave work a little early so I would be their in time. At about 7:00pm, and no sign or word from Sereno Custom Fence, I call him and leave a message. About 15 minutes later Mr. Sereno calls me and tells me that he had no record of any appointment for Thursday.... Grrr! He then said that he could come out on Sunday to give me the estimate.... I hesitantly agreed to give him another chance and told him that 9:00am would work for me. I asked him if he needed my address and he said no, that he already had it! How would he have my address if the appointment scheduler did not work?! He got my address but not my appointment time or day??
Regardless, I bit my tongue and tried to move past that. However, it is now 4:30 on Sunday afternoon and I have not seen or heard from anyone from Sereno Custom Fence company. No one showed up for the 9:00am appointment and no one has bothered to call me back after I left a message for them at about 10:30am reminding them about our 9:00am appointment!
What the heck is wrong with this company??? I had work that needed to be done that is in the 5000.00 range with more in the near future to complete all the fencing that I was going to need. I am not sure why they keep making appointments with me and keep not showing up or even calling to tell me to F%@# off. They will NEVER get my money and I will be very sure to let all of my neighbors know of the horrible business practices of Sereno Custom Fence!

Scheduled an estimate with Sereno for 9:30am this morning. It's currently 10:15am and no one has shown up, no call, no email. I called to try and confirm appointment yesterday with no answer. They even emailed me stating my appointment was scheduled for today, but no one has shown yet. . . .

Had them come out for an estimate, which they rescheduled once, no big deal. Once he came and took measurements he said someone from the office would call with the prices and they never did. That was over a month ago. If they cannot handle an estimate it would worry me about them doing the actual job. The only reason I gave two stars is the guy who came out was friendly and listened to my request.

Juan and his team are amazing. They gave us the best quote by far, and they had the job done within a week of signing the contract. They did everything from running the electrical, to welding, to building and installing the gate. They were very meticulous in their work and didn't leave any mess behind. During the week of install we had questions and were able to contact Juan immediately to get an answer. We have already asked him to complete other projects for us. You will not be disappointed if you hire them.

Hired them to make an extra large kennel and they did an amazing job!! Very professional and finish the job very quickly. I would definitely recommend them to anybody for all your fencing and gate needs.

This company is just the best. They went over and above when a storm blew over our Eucalyptus Tree. They arrived on time and our new Gate is beautiful. Thx Juan.

We hired Sereno to build a wood fence in the backyard of our old house a couple of years ago and were so happy with their work and integrity that we just hired them to build another at our new house. Juan and his team are expert craftsman and very friendly to deal with. While he was there he offered to fix our iron RV gate and did so at no additional cost. Thank you, Juan! We will definitely refer him to our friends.

Very impressed with this company.   They gave us an estimate on Friday and the gate was built and installed by Sunday, including cement column.  The workers were very polite and worked very hard.   The gate itself was exactly what we wanted, he did all the work he said he would do included taking down the old makeshift gate/mess that was up there.  So no kidding he gave us a bid on Friday 3/2/18 and they were done with new gate and installed on Sunday 3/4/18.

Juan Sereno and his crew did excellent work on our Baha'I Community Center here in Phoenix. His level of craftsmanship, precision, and attention to detail were top-notch. In addition, he was reliable, easy to work with, and finished the job ahead of time. He also invested in equipment to make our grounds more attractive by boring into the top of our existing block wall to anchor the fence, instead of using a saddle that other bidders said was the only way! It made a big difference!

No rating. The guy didn't even show up when scheduled to review project. Not even a phone call to tell me they were not coming. Bad business.

very happy with price  and workmanship they came out measured . took 1/2 down  came out within a few days installed fence then next day gates all seam very well

We scheduled an appointment and I received an email that it was confirmed for 11 o'clock on Monday, I called at 11:15 and left a message after no one had shown up. I guess I am going with someone else as this company does not seem to respond or show up.

After trying to get anyone to come out and do my 20' fence and gate install, I finally contacted these folks.  They came out, did a really good job, and can be recommended to others.  Since it was a small job, the price was a little expensive, but I am very pleased to have the work done and have it done properly.

They did a great job repairing my wrought iron fence which was rotting and falling over. It was a big job. Besides restoring the fence they had to match the paint as per the HOA. The match was perfect. Best of all they were very easy to work with - very accommodating  and pricing was very fair. Highly recommend them.