Salt River Solar & Wind

I purchased a home that had a solar system installed by Salt River Solar and Wind about two years prior to my purchase. During the purchase process I noticed all he panels on the house were facing directly east for no apparent reason (should really be facing south to south east. The panels are on a huge flat roof and could have been pointed any direction.

On top of that they put some of the panels on the first story part of the roof where the second story shades the panels later in the day. This also made no sense unless they actually thought the house faced south, I guess they never used a compass or looked at a satellite image of the property.

I contact Salt River Solar about all of this and a few other items and they could not ever answer why the panels were installed the way they are. They promised to have someone come look at the system but never did. They kept telling me they were looking for the design specs but never could find them. No matter how many times I wrote them or called them they would not help or provide any information. I requested the plans from the City who promptly provided all the documentation Salt River Solar said they could not find. Upon review of the plans I noticed they did not install everything per the plans (missing parts). I also noticed that they drew everything up as if the house faced south and it actually faces South East. This is why the panels now face directly East instead of South East.

Even with my new information they refused to help and got angry with my questions about the mistakes. They blamed the previous owners and said they must have requested the panels face the direction they do etc.

Luckily the Sunpower company that manufactured the panels has been able to help me with some of my issues. The Sunpower company has been suing Salt River Solar for their business practices and taking their money just like that of Salt River Solar customers.

I now understand that they are also operating under other business names. Beware of these guys! Stay far away!

ZERO STARS!!! Just watched the owner, Michael Fricker taken away in Court in handcuffs finally. He will be sentenced on Thursday for deceiving customers, fraud and theft.   Hurrah!!!

Do not ever do your solar with this company. Their customer service is lousy. They took 11 months to install my solar. The agreed to pay for my electric bill because of the delay only to send me a check that bounced.  They still have not finished the project and it will soon be a year.

They are scam artists especially Marc Martin who comes into your home and lies about everything.  I tried to get a refund. They threatened me with calling the police. I sat in their office and listened to the people there laughing about the suckers that are out there.

I'm with Doreen, I wish there was an option to rate them with zero stars. This company is a joke! I would imagine a 9th grader could do a better job. They don't answer calls and they don't respond to emails. They make big promises, but don't deliver. I don't think they know what project management is.
Watch out, they will show up at your home unannounced and try and get your money a head of time once they find out your loan has funded. This company acts like they are in the throws of serious money flow problems. Stay away and let them go belly up. There are too many reputable companies out there that are willing to take their place.
BTW,  I started this process in Aug 2012 and its FEB 2013 and still no solar panels on my roof.

Beware, they are apparently now selling their customer information.  I received a phone call purportedly from an employee about arranging a free system check-up but when I call the number back it is for some boxing and fitness business!

My only installation issues were their refusal to send an actual engineer down resulting in several rounds with the Tucson permitting office, then adding raw lumber "support beams" to my existing roof supports - in the garage - with nails that stuck all the way through the existing 2X10 and the new 2x8.  I suspect they were not even needed since they had me measure the HOUSE supports - not the garage supports.  They came back and used a grinder to cut the points off and I still occassionally find them on my garage floor!  I had to staple plastic underneath to keep the raw lumber from dripping pitch on my car and other garage contents.

System production has definitely nosedived after the installation so I suspect something was not done correctly or was set up with a "failure point" so they could make money on maintenance.

Went through the same nonsense with them about not being able to get Govt money.  My install (9/26/12) was 13 months after the contract date on 8/11/11.  Solar worked great for a year (10/9/13) after install when SRP pulled my inverter and left me a message to "call installer, bad voltages on the non-billing meter socket".  There is a 5 year warranty on parts & labor, but that does you no good when they are out of business.  There is a 10 year warranty on the inverter, so will have to use that and find someone to fix it which I'm assuming won't be that cheap, much less finding someone who will repair what they didn't install.   I had been trying  to reach Salt River Solar & Wind  for 5 days, no return call, and then I found this site and the warning lights went on.   I've missed the "funding" payout, so may not be able to recoup anything, but I am filing a complaint against them all by name.  Since Federal money was involved, I think they should have a Federal suit brought against them for fraudulent practices. They had their license pulled 20 days after my install was finished, so you know they knew where they were headed when they finished mine and got their final payoff from me.