Joyce M.
09/08/2021 12:00:00 SA
If you're looking for high quality landscaping work and great attention to detail combined with excellent communication, pricing and customer service, I highly recommend Serious Landscaping and Grounds Care--and I can tell you, I'm NOT easy to please!
My job included tear-out of an existing 14' x 30' deck (20' of which was covered), removal of a VERY large ash tree (about 35' tall and about 25' in diameter) with some large limbs that hung over my brand new roof and patio cover), removal of 15 smaller oleander trees (ranging from 9' to 13' tall) along with removal of a 12' tall Sissoo tree, and grinding the stumps of all 17 trees that were being removed.
Serious Landscaping's owner, Dalton, arrived on time to view the jobsite and got me his price quote when he said he would. Throughout our interaction, he did what he said he'd do when he said he'd do it; in the rare case he was running a bit behind on responding to an inquiry (during the time I was still asking questions and interviewing prospective landscapers), he would text or e-mail me to let me know when he could provide me with a full response--and then, he did get me the information I needed when he said he would.
Serious Landscaping is ROC licensed and insured. I was extremely pleased with the price quote I got, and Dalton sent me a copy of his certificate of insurance (which I told him I would need before hiring his company).
Each of Dalton's work crew members was very friendly, courteous, careful and professional. They worked extremely hard in the hot Arizona sun and took great care to ensure none of the large tree branches landed where they shouldn't (on my new roof!). I had no concerns about having the Serious Landscaping crew in my back yard for the three days it took to complete the work and they did an excellent job of cleanup when the project was finished.
During the project, I asked Dalton if we could add to the job--I also needed two other large trees to be trimmed since they were hanging over the side fence into my neighbor's yard. He gave me a great price on doing that additional work as well.
The entire job took three days--as estimated. On the third day, I had to leave to go in to my office on the other side of town, so I left a check for the job with my wife and asked her to give it to Dalton when the work was completely finished. Dalton and his crew had some questions about the add-on trim job and because I was gone and my wife wasn't exactly sure what I wanted, Dalton offered to return the next day (when I'd be home) to finish the trimming. She did give Dalton the check for the full amount of the job, trusting that he'd keep his word and come back the following day--which is exactly what he did, even though he'd already been paid. We chatted about the additional trimming and
Dalton used his extensive arborist knowledge to recommend which branches to cut and which ones to leave. Dalton and one of his crew members spent about two hours back at my house AFTER having been paid because they wanted to make sure I was happy with the work!
Honest, quality-focused, service-oriented contractors (landscape or otherwise) are hard to find these days, and I've written many negative online reviews commenting on the general flakiness of the contractor industry in 2022. Serious Landscaping is a shining exception to the general arrogance and customers-need-me-more-than-I-need-them attitude demonstrated by a lot of their competitors. I strongly recommend you give them a try!
