Re-Bath and Kitchens

Salesman did a great job walking us through the process.  All their material is pretty much prefabricated sheets.  Their estimate was 30% higher than our highest bid.  Our highest bid was  for a fully custom bathroom using granite, quartz, and high end non-prefabricated materials.  I woul HIGHLY recommend ensuring you get multiple bids before selecting this company.

We couldn't be happier with our master bath remodeling. Luis did excellent work replacing our fiberglass shower with a beautiful stone surface and pretty accents. The sinks and countertops are also beautiful. He was meticulous with detail and very accommodating when we wanted to make a few adjustments to the original plan. He was always on time, cheerful and helpful. He even gladly installed the medicine cabinets and shelf we purchased separately, at no additional charge. Our salesman, Jim, was also excellent, helping us choose just the right products to suit our style. Project manager Chad was also extremely responsive and helpful. Re-bath provided us with a very satisfying experience. (The shower photo was taken before installation of the glass, which is pending.)

Had our master shower redone by ReBath.  The product was nothing more of a think piece  of acrylic overlay.  We paid 12k for this job and was truly expecting a more high quality product.  When trying to contact a manager, we were always deferred back to our sales guy. Extremely frustrated and disappointed with all of it.  I was told they were a reputable company.  Seems as if others have had similar issues and paying an exorbitant amount for their bathroom remodel.  Would not recommend this company to anyone.

Wow what a horrible company! We met with salesman Adam Jones in October and agreed to a master bath remodel to be done starting Jan 4th 2022 and would be completed in 5 days. Gray and white were the colors we chose as I had already converted my tub to a large walk-in shower with those colors. The wood sample colors for cabinets and framed mirrors was the gray color we agreed on. I was told the team would arrive 9am Jan 4 and be done in 5 days. 1 guy arrived and said they were short staffed so it would be him doing the project. He did demo on day 1 and day  2. Day 3 Corey had someone else come to help carry new cabinet upstairs to mater bath.  When we saw that the cabinets and framed mirrors were brown and not gray we contacted project manager Chad Toth. He said stains can appear different colors on wood. We asked him to come out to see how different it looked from colors agreed with salesman.  Chad brought the original sample and then agreed it was way different and he would need to reorder cabinet.  Corey continued to complete the white and gray tile. Then trim work  finally availed by 4th day so he was able to complete that by 5th and 6th day and set the new counter top (gray requested color).  I requested that water be reconnected even though they were now telling me it might be February or early March before they got new cabinets in correct color. I made numerous calls and text and finally 2 weeks later they came back to connect the water so I could at least wash my hands in sink. After they left I noticed that the new faucets were set too far back and water stream is right up against back of sinks instead of in the middle so you can use sink without hitting back of sink.  
I waited for project manager to advise how and when this would all be corrected but no calls came.  I contacted salesman Adam who advised me to go to their showroom on 75th Ave in Glendale. He told me to look at 3 sample colors with specific names like loft, graphite and lighthouse. We went to the showroom and spoke to Comfort the appoint-setter who was the only employee at the store but seemed new. We explained our situation and looked at the colors they had which didn't match our needs or the color choices Adam Jones had given us to look for. Comfort said she would list all of our concerns and questions and that someone from headquarters would call us with 2-3 days.  That was a week ago and we have NOT received any calls or instructions from anyone since then.  
We had paid 1/2 down $7000 and were to pay the other half at the completion of the project on day 5. To this date we still haven't heard new dates or if they can even obtain the correct colors or if they will correct the counter top with faucet holes drilled too far back.
Communication and customer service is really bad and doesn't seem to be something this company understands or makes a priority. I originally went to Home Depot and they setup the appointment as Home Depot and Lowes both use Re-Bath & Kitchens! I think they hurt their own reputation by referring to Re-Bath as service and follow thru are terrible.
If they complete it in a month I will update this review. Re-Bath is supposedly known for jobs taking 5 days or less and they falsely still make that promise!

Reported to the AZ Contractor Board!! This company would not correct their mistake but the board saw right through them and had them tear down the entire project and start over. They installed right over mold without even telling the homeowner. Huge safety hazard!!!!!! DO NOT USE THEM FOR ANYTHING!!!!

So disappointed in Re-Bath. They started work on a 4-5 day job on Jan 4th after we had met with salesman Adam Jones in October. We wanted to remodel master bathroom with new tile , cabinets, mirrors, lighting and double sinks.  I had already converted tub to large walk-in shower and wanted cabinets to match with the gray and white. Salesman showed us sample piece of wood for cabinets in gray but when they installed cabinet was brown which was only reason I replaced flooring.  After numerous calls to project mgr and salesman they brought out the original sample of cabinet color only to agree that color was waaaaay different color but tried to tell us the stain can look different on every piece of wood. I understand that but gray is not brown and it does match at all so after 6 days they left with no mirrors installed, wrong color cabinets and 2 holes in my walls where installer slipped and put holes in walls and just patched with me left to paint over. After another week I convinced them to at least hookup my water in bathroom but they said it might be another 6-8 weeks for them to reorder cabinets but they couldn't guarantee a new would still be correct color. They vowed to make it right but I guess we will see. I also noticed after water hooked up to sinks that faucet holes were drilled too far back as I can't even fit my hands under faucet with hitting side of sink as water comes down right against the back so most of sink not useable. Last week I went to their showroom on 75th Ave & Bell to view other options but no options mentioned by salesman were actually available and they have no pricing info.  The showroom did take down my name and ph# and the list of issues with a promise it would be expedited to corp headquarters.
As you might have guessed I have not heard back from ANYONE so I don't even know if correct colors were ordered or will ever be received. Stay tuned because I will hopefully have an update in February or early March or if they ever actually come back to finish.  I paid $7k up front in October and was to pay other 1/2 upon completion at end of first week of January but I don't know if I will even receive any satisfaction on re-model of bath.
I was going to look into remodel of kitchen later this year but you can bet it won't be thru Home Depot or Loews as they both use Re-Bath & Kitchen for all of these services

We are replacing our master shower and scheduled our appointment but also went to visit the Peoria showroom to get an idea ahead of time.  The showroom is beautiful, but there are no prices.  Not even a ballpark, or this shower cost xxx to be found.  We knew there were three styles of shower materials - tile, natural stone, and what I'm going to call plastic.  It's not plastic, the sales guy had a name for it, but it's basically synthetic with the look of textured tile.  

The salesman arrived 10 minutes early, but right away it became clear how this was going to go.  Two prior estimates took about 30 min each, and I was willing to commit an hour today.  This was like a sales scene out of a movie... I'm not one to spend a lot of time chatting, but clearly step #1 is the get to know your customer phase.  I was working from home, so I don't have a ton of time to BS, so I took him into the bathroom, showed him our shower and said we would like a quote on each of the three options you have, tile, stone, and plastic.  Seemed simple enough... little did I know what was coming...

First he informed me that he needed to measure and draw up a schematic of my entire house.  Really, the whole house, for a shower replacement?  Yes, I was told, permitting in some cities including mine require it.   I suggested that we go through the quote process first, because depending on that we might not even need to draw my entire house, but was told, No, we have to do this first.  So for 15-20 minutes he went around measuring and completing his drawing.  At this point I had about 40 minutes more I was willing to commit.  He let my wife and I know that he would not be done by then, but could likely finish up without me.

When my wife asked if the stone was less expensive than the tile, he informed us that the stone was the most expensive, and in our case would be at least $15,000.  (At this point I should mention that we have a phone booth shower.  Very basic, standard installed by the builder, 3 1/2 feet by 3 1/2 feet.  It's not a tub conversion, it's not big, it's literally the size of a phone booth.)  I let him know $15k wasn't going to work for us, so we just saved time not having to price out the stone.  He added that tile would be about the same, so I said we could skip that one too.  Little did I know that he would still be in my house an hour later.

At this point he went to his car for 15 minutes or so, presumably to write up the estimate.  He returned and we began phase 2: Shame the customer into thinking they must buy the shower or else risk 'hundreds or thousands of dollars of damage' if they don't.  Pull out the ipad, and we were shown a presentation that started with a video of our bathroom, and him doing the voice over pointing our the flaws in the shower.  Nothing new here, yes we are replacing it.  Then the presentation goes into the We are the best and only company that can do this portion, with several slides dedicated to maps of the US covered in dots, logos of companies they work with, and all the reasons why we should be using Rebath and not a competitor.  I am told by friends of mine (who are in sales) that most people love this.  I hate it.  I don't care how many people you have helped country wide, or who you partner with, I just want a shower.

Next we got a demonstration on why we shouldn't use tile (although we had ruled it out, and also they sell it?) because it is porous, leading to massive potential water damage.  He had us pick the shower door (didn't see options, just said 'frameless'), specific shower head and handle (from pics), and the actual color and style of the material for the shower.  

Finally, we reached the closing which included the classic line, So besides price, is there any other reason we wouldn't be able to get a deposit and get this scheduled today?  Me: Oh we are not buying a shower today, we'd like to know the price.  Finally he slowly turns the ipad around for the big reveal...  $18,200 but with incentives could get down to $16,500.  WTF.

This review isn't a knock on the sales guy but more the process that Rebath operates under.  I'm sure he was doing what he was told to do.  Their products look great in the showroom.  Their crews probably do good work (although read the other reviews here too).   But I will never buy something that I need to be sold or talked into.  And we ruled out stone and tile due to the cost of $15k, then spent an hour picking colors and styles for him to come back with a quote of $18k?  This is a basic shower.  No seat/bench, no cut outs, nothing special.  There was no breakdown of the price, just the total.

So...word of caution:  If you go with these guys, prepare to invest a lot of time - even more time than it took to read this review.  Maybe my review will save you the 90 minutes I won't be getting back.  They will be your most expensive option.  My two other quotes before Rebath were half the cost.

So we want to remodel our bathroom go to the box stores we get the brochure we call it they send out a glorified sales person. The first five minutes says let's get to know my people and then they give us the stupid sales pitch and instead of they wanting to measure my bathroom they want to measure my entire house and then try to charge me $15,000 per bathroom to remodel my bathtub with very cheap material we had to hire a independent contractor because they were ripping us off. Don't even bother using them such a sales gimmick it's disgusting they won't even itemize any parts or materials they say they can't do that. They also want to show us some video they made of how their top remodeling company in the western United States and all the box chain stores use them. Just don't appreciate the sales tactics. Don't get me wrong the person that did come out was very nice but she works for a very devious company she had to tell us that the company does background checks on all their employees so we should feel a peace of mind knowing that somebody with a clean record is in our house and we're not how that makes me feel or my family but didn't make me feel all warm and fuzzy.

This review is about the quote and Free Estimate we received today.
As a heads up, it took them about 2.5 weeks to come to our house.

First, they won't tell you this until the end of the salespersons visit, the quote is not free. They ask for a $250 deposit to give you a quote and do measurements.

A salesperson named Mark came by today. I had to walk him through what an extended island for a dinner table was...and blind cabinets...and he never spoke about granite. He kept trying to remodel the whole kitchen and change the layout even though I specifically told him that we did not want to do that.
We didn't see any samples didn't get a ballpark estimate, and the salesman didn't seem that knowledgeable.
Ugh, he just kept making everything difficult.

Then he asked what our other kitchen remodel quotes were and asked if the company was better than they were!

Basically it wasn't a very good use of our time and I really wanted to sleep in today.

Overpriced with aggressive sales tactics.  They get referrals from Lowes and Home Depot, and leverage that to try and charge very high prices.
I called them for a rebath, because I had a shower valve leak inside the wall.

Sales tactics similar to what you would get from a user car sale shop: pushing single panel product, which does not look good and they overcharge for.  Then their prices for tiles are even higher, with a net price double what competitors will offer.
Scare tactics like: if you have mold it could be hundreds of thousands of dollars.  They ran a humidity meter saying along a wall saying that water had leaked through; it was completely wrong as the leak was on the other side with no issue whatsoever in the spot where they ran their meter.  Then the rep just flashed a price on a tablet, with no details, and pushed us to sign.  I replied that we were only shopping around at that point.  I indicated their prices were high and the rep agreed to follow up and send us the detailed quote.  We never received that detailed quote..

Our 2-week bathroom remodel was an incredible experience! From the design experience with JR Crider to the daily work done by our remodeling expert Romualdo Duarte, everything went so smoothly. Romualdo checked in with us every morning and was here when he said he would be. He gave us an update every afternoon - with pictures! - to tell us what he accomplished and what he would be working on the next day. And the craftsmanship...BEAUTIFUL! We couldn't be happier  Thank you!!!

I would not recommend this company that goes by several names - RE-Bath, Bath Makeover, Bath Planet, Axiom.  The business card I received says AXiom, when they answer the phone they say Re-Bath and the website says Bath makeover they also went by the name of Bath Planet which makes it difficult  to leave a review.
I had my shower installed in January of 2021. It was never completed to my satisfaction. The walls look great but the seams are yellowing. I had terrible customer service from the call center to the office staff.  My calls were transferred from Phoenix to Prescott to their parent company in New Mexico and back again. This happened every time I called, messages are never returned. After many weeks of  phone calls I was finally sent to a manager (they had one competent worker - Bianca in NM).  
After the installation I needed the shower head replaced with the one I requested, door handles needed to be corrected and I had half the water pressure of what I had before. I didn't get the water pressure resolved and the Door handles were replaced with small nubs that are useless.  The salesman said I would get a lifetime supply of their cleaner, 12 bottles a year.  I wasn't left with any cleaner after the installation,  a couple months later the manager Steve came out for some follow up work and brought two bottles. I called to order more (its been 9 months since installation).  I've been waiting  two months and it has yet to arrive.  When I call to get a status there is no resolution.  They have not fulfilled the promise of 12 bottles a year.
When spending thousands of dollars on a home upgrade you expect to be pleased with the service and outcome. Unfortunately for me it was not worth the money I spent, I will be paying this off for years to come.
Do yourself a favor and use a more reputable company for your home upgrades.

First thing let me say this.  Dont use this company for your bath updates.
The sales man came over and was not wearing a mask, he sat down and told us what to expect.  I thought he would provide us with choices on colors and things like that.  He went out to his car and brought back white tiles and nothing else.  He gave us the estimate which seemed very high but after doing research, it was normal.   It took two months for us to get an appointment, which is not a good sign.  The workers came on time and did everything in 5 days.  It was beautiful and they did an amazing job, however we were then told glass would take about 2 weeks.  So now I have this shower that I cannot use.  After 2 weeks I sent them a messaging asking where my glass was, was told it takes time to make.  So today the glass finally showed up and they installed it, telling us we cant use it for 24 hours.

Seriously, not being about to use a new shower now going on 4 weeks is not what I expected.  I understand that Covid 19 is crazy right now but a process I thought would take a couple of weeks took over 3 months to compete.  I would not recommend this company to anyone.

I had a walk in tub installed and after a few months it started leaking. have tried calling for a update. No one calls me back. They told me it would be taken care for life. good luck getting service.

Fake presentation! The salesman showed us an actual cross section of what our new shower wall will look like. More specifically, I was looking at their proprietary outer wall layer (acrylic?) material. When it was time to actually select the color of the wall material, the samples material were quite different in thickness and composition. The samples were very thin and flimsy plastic material. The salesman could not explain the drastic differences between the materials. He promised to drop off a sample of the actual material they will use. Three weeks later not a word, I am still waiting and not holding my breath!

Thank you to all those at Re-Bath & Kitchens for helping to make my dream kitchen come true. From start to finish, my experience with Re-Bath & Kitchens has been amazing. Not only did the remodel start and finish on time, but the entire project ran like clockwork. And I couldn't have asked for a more experienced project manager (Pat) who went above and beyond to make sure everything was perfect. I give Re-Bath & Kitchens the very highest of marks!

I had Re-Bath install my shower 2 years ago. I am still very happy with the quality of the work. They treated me and my home with great respect. Their main installer, Jesus is a top notch guy, he made the experience great.

The salesperson showed up at my house with no mask.   This is enough for me to NOT want to do business with these people.  BUH BYE!!!

Why doesn't Yelp allow zero stars? This place is just awful. I had a rep come out to my house to give an estimate on just a tub. He made me choose tile, colors, etc., and never told me what the price differences were. I told him numerous times that I wanted to keep my prices low. Finally he came up with my grand total of 13,341 if I agreed right away, otherwise it would be 1200 more if I wanted to think it over!  Are you kidding me?
Have you ever been to a time share presentation? I am assuming this is what they use as their business model. I felt scammed and worked over.  This is not the kind of business I would spend my hard earned dollars on. Save yourself some frustration and dollars. Go somewhere else.

I need to give no stars!!! Don't use these people. They gave  me a quote on tiling and tub placement in an existing frame for over 21000. When I asked for itemized prices, still waiting. Contacted the attorney general and camcelled check. Guess what no itemized prices given to this day. Grout around tub cracking since September, put in in July!!!!!!
Another contracter said no epoxy in grout amd no caulking. Contracter also said guy that comes to house is a commissioned salesman, no more.

We had a tub replaced with walk-in shower.  Was not cheap, but did not expect it to be.  Sales rep was at our home for over 2 hours taking measurements, reviewing materials & products available so we could choose all finishes.  He was about 15 minutes late for appointment but called at least a hour before he was due.

The job went smoothly, on time in fact only 21/2 days start to finish.  Protected all our floors & cleaned up at the end of every day.  Kevin was the lead & Eric was his assistant- both fantastic & professional. We decided to go with Marbella slabs as I hate grout!  
I am thinking about re-modeling kitchen & will definitely consider using them for that job also.

Beware of high pressure sales.  This company uses high pressure sales. They do not install tile. Instead they have a prefabricated product that they use to cover your wall.

The men measured the walls for a bit and then tried to use scare tactics about mold being present behind cracked tiles.

The estimate did not give the breakdown of svcs. Just pictures of tearing the projects down to the studs. They kept saying we take the walls down to the studs. Ummm...i hope so.

The estimate was 3xs any other estimate we had for our bathroom remodel. Again the estimate was just one amount. On a computer screen they tyrn around and show you with no breakdown of what will be done or the cost of materials. I thanked the men for their time and one became upset that I would not purchase this service TODAY.  Offered outrageous financing.

This was just an estimate.  And not a typical estimate that I have encountered with any other contractor so far.

I do not recommend this company.

ridiculous business model with zero customer service. The storefront at their show room screens open to the public which presumably means they would like to encourage foot traffic to come in. However , it's staffed with one person who has zero information about what kind of work the company CAN do, how much any of the products or materials cost and any sort of timeline on appointments how long consruction will take etc.
it appears that her sole function is to schedule appointment for a salesperson. she went on to talk about a second and third appointment in the future. they should have a sign on the door that states open to the public by appointment only.

This is a ridiculous company!

We have a rental property in Avondale AZ but we live in California. Our property management company advised us we had a crack in our cultured marble shower/bath surround and provided us with a quote to get it replaced with their own vendor, which was more than we wanted to spend.

I called the closest Home Depot to our rental property about getting a bath/shower surround through them, and to have their own contractor come out to do the work. They submitted a request for a quote to their contractor, who happened to be Re-Bath and 5 Day Kitchens. No one at Re-bath was available to speak with me on the spot, but I was advised someone would contact us that day and was provided with a confirmation number.

That afternoon a representative contacted us and advised they would not work with us unless my husband and I could be there in-person to talk with their designer. We explained the situation; that we reside in a DIFFERENT STATE to the rental property, that they can meet with the property management company for access to the home, and they just needed to install a surround purchased through and on behalf of Home Depot, and that but they still refused if the designer could not meet with us in person! That's simply ridiculous!

Needless to say, I called Home Depot to report the negative experience and that they lost a product sale due to their contractor's ridiculous policy and now we have gone with someone else.

I also note that this company has 3 different profiles on Yelp (all with the same phone number) and all of which have absolutely crappy ratings. I alerted Home Depot to this fact as well. I hope Home Depot change to a contractor who will actually install their products on their behalf without trying to send some shady sales person out to up-sell the owners. Bad business practice Re-Bath!

My wife and I had re-bath out for a quote.  We wanted a tub/shower to be converted to a shower.  The quote included the standard DuraBath plastic material that they promote, a shower fixture, sliding glass door and the replacement of two sink faucets.  The quote did not include flooring, toilet, countertops or cabinetry.  The quote came in around 17k.  

We also had our master bath quoted for a shower stall, tub, glass door, shower fixture and two sink faucets.  Again this did not include flooring, toilet, countertops or cabinetry.  The quote for this bathroom came in around 20k.  

The total quote for both bathrooms was in excess of 37k.  

I received quotes from other companies for the same projects and they were about 1/3 (3 times) of re-bath's quote.  

Re-baths quotes are a lump sum type quote as they do not itemize the cost of any items.  I wanted to write this review to see if anyone else had a similar experience.

I purchased a home in Goodyear just over 3 years ago, it was a fix-up having been a rental over 10 years.  I must use a powered wheelchair part of the time so in addition to having a tub-shower converted to a walk-in I had to have a door removed and an archway made so that I had easy access.  The installation was flawless, final cost was under the estimate, and it has been great.   So last month I wanted to re-do my hallway bath, again taking out a tub-shower and converting to a walk-in with glass shower doors.  After looking at other companies, I selected Re-Bath once more.  Kevin was a very capable salesman, suggesting a few cost-cutting ideas and paying attention to my needs.   The work team arrived on time, and completed the entire project that afternoon. I watched most of the work and they did work hard and the finished product was great!  Their office staff kept in touch by phone and email before during and after the work was done. Now that it has had a few weeks of use, I can honestly say that it turned out better than I had planned.  I will use this company again if the need arise for additional home modifications.

Fabulous Experience! I found myself needing to replace my bathtub and tiled shower surround. I did my due diligence in researching replacement vs a liner. I contacted Home Depot and their contractor is Re-Bath. Aaron, the Design Consultant was helpful and not at all pushy. I must admit, I choked just a little at wrapping my head around what it would cost. My demo team/installers, Jesse and Drew were amazing while they worked in my home for two days. When I saw the amount of work they did; tearing that enclosure down to the studs, all the plumbing, then the re-build, I felt very justified in the money I spent! Drew & Jesse left my floors cleaner than they found them, that's for sure. I love my new tub & shower! If I ever again need to re-model a bathroom or kitchen I will absolutely call Re-Bath!

All these negative, 1 star , 0 star, etc...reviews are accurate with Re-Bath. ABSOLUTELY LACK OF COMMUNICATION ISSUES THERE. I will review AGAIN, on Yelp, TripAdvisor, Google and Facebook. 1 year and to this day have not received any paperwork I have requested several times. Stay away from this company Re-Bath only if  want/need communication and customer service. There most definitely needs to be a way to give 0*s for a review, especially $$$$$$$$$$$$$$$ later!!!!!!!!!!!!!!

One star, and this star is for the Remodeling Agent that visit us for the consultation. He was proper, professional and he got on time. And 4 NOTHINGS for the company.  We got approve for the loan, and then when we called to proceed with the project, and they said the agent wasn't available for two weeks and that we needed to wait until he get back from a mini-vacaition. They couldn't send somebody else, becasue it was not fair for him... but whats fair for the customer, for me? Bottom line! Don't hire them. You're better off with a handy man.

Extremely happy with the work done by Rebath.  Guest bath: new vanity counter top, new LED light above shower, new shower surround and tub, redid floor tile.  Master bath: new vanity counter, converted tiny shower to linen closet, removed never used garden tub, removed glass block window and installed new sliding window, stuccoed outside of house with window replacement, new amazingly big shower stall (surround and shower pan).  Sales rep very knowledgeable and thorough.  The people who did the work were fantastic, professional and personable.  Project cost came in on estimate.  I highly recommend this franchise!!

Truthfully, I took photos with my phone of the materials we ordered. Otherwise they might never have installed them. When we insisted on the ordered materials instead of the delivered ones, they punished us by not returning until after Thanksgiving, three weeks later. Then when the installer shattered the glass shower door, the basin (previously installed was chipped and sloppily repaired in several places. These spots of silicone are now already discolored. The sink Cabinetry has drawers that are not level - at various angles. This sounds picky but it flies in the face of their 100% satisfaction ad campaign.  So yes-89 days, and off color negotiations, prices pumped higher by HomeDepot's cut, unpleasant reps- caveat emptor.

Thank you JR for making this happen and Alex for making my dream bath real!   I recommend this  company 100%.

They gave me a beautiful bathroom even though quite expensive for a partial remodel. The issue I have is that 6 months out, recently I had a sewage/water damage claim that wasn't their fault. When I called and left a message, because they thought the damage was caused by their work, which it wasn't they returned my call right away. But in order to not void out my service warranty I had them come and take the countertop off because the vanity had to be removed and rebuilt due to the damage. I called them eight times to come back and put the vanity top on and they never returned my call. Because of this I rated them poorly because service means everything to customers and they don't seem to give a damn about their customers after they get their money. so how can they stand by their service and product if they are not available to even return a phone call and provide the service that they so adamantly advertise that they have. I'm very disappointed!!

Tried to schedule a quote for our master shower to get redone, but customer service representative REFUSED to waste their designer's time by coming to talk just to me. Tried to explain that my husband couldn't care less about the bathroom style, color, etc. Didnt matter. My husband travels all over the state and Utah so he has crazy hours. Still didnt matter to the representative. I am told that if he's not there, designer will leave IMMEDIATELY. Good thing he is no longer deployed, but any active duty families better find another option b/c they wouldn't serve you either. Judging from the other reviews, the designer wont come without both of us so they can try to hard close us. Judging from the complaints to BBB and other reviews of workmanship, I feel we dodged a bullet.

My wife and I went to the showroom on 75th Ave and Bell.  The young lady there answered our questions and set us up with an appointment for someone to come to our home to give us a quote to replace our shower (shower-shower as it's called).  The 'Design Consultant' came to our home on the scheduled day.  She was professional, respectful, not pushy, and was very helpful.  She turned the iPad around and showed us the cost for the job and it was OUTRAGEOUS.  I guess she could tell by the look on our faces that it was to high.  She then proceeded to give us some 'discounts', military service, employee discount, etc....it was still to high.  We started cutting back on our design and FINALLY got it down to a reasonable price.  We all agreed on our design and she told us she would send us the 'quote' later.  Well, that in-house consultation was on Saturday.  By Monday we had still not gotten the quote that was promised, so I sent her an email early Monday morning.  Wednesday arrives and still NO response from the consultant.  So, I called her cell number and left a message.  Hours later we get called back and again, she tells us she will get us the quote by the end of the day (Wednesday).  It's Thursday morning and we still have nothing.  This is NOT a good 1st impression.  Do NOT promise me something and then not deliver.  At the bare minimum communicate to me why you can't give us the quote, COMMUNICATE.  My wife and I have agreed to give this design consultant 1 more chance to give us the quote.  If she can't deliver when SHE tells us she will deliver, then in our opinion that will be strike 3 and we will take our business elsewhere.  This is a pathetic way to start a relationship!!  Fix it Re-Bath!

We wanted a quote to re-bath a tub/shower enclosure. The salesman gave us the exact amount it would cost and did the measurements. I thought they were a bit high, but I wanted it done right and felt comfortable with this company (not the first we tried) . T
The day came for the work, everyone was on time and did what they said they would. As it turned out the salesman had made an error in measuring out tub. Oh no, I thought, here it goes! But they were great. He said it was not our fault that the measurement was not correct. They proceeded to go out and purchase a brand new tub for the bathroom that would fit their measurements. Everything came out looking awesome! I now trust them to do further work because they stood behind their word when they could have added extra onto the bill or not done anything. I see all of the negative reviews and feel that some people may have had a bad experience, but overall, people want a perfect job for next to nothing and when it isn't absolutely perfect, their review is poor.

We had a contract for bathroom remodel after Harvey of $9k of which we paid $4500 to start the job here in Houston. The Houston location filed bankruptcy and we were contacted by the sales rep of it. Can't remember his name but very helpful (5 stars on his part) and told us to call corporate. Been speaking with Liza Rizzo out of Arizona on the whole situation. Was promised it wasn't going to take long that they had others in our area that they were already working on. Fine I understand that. It was explained to me that they were only seeking the remaining balance of the contract to get the supplies and what not ordered. Understand that as well. Ok Ms Lisa, let's move on. Phones back and forth as to when things would get started kept pushing our time back. Hey no big problems, out bathroom is semi functional still. Now today I get a phone stating that they are seeking $7500 for the job to be started. What the heck happened to our verbal agreement of $4500 which was the remaining balance of the original contract? Tried to explain to Lisa what we had agreed upon and this lady wouldn't let me get a word in otherwise. This lady is something else.

I had one of their consultants come to my home.  Bad experience.  He got into my tub/shower and started looking for problems.  No need to look for anything, I told him I want it removed and replaced.  It's almost 40 years old, so yes there are signs of old age.  He basically was wasting my time while he used his tablet to video areas and record his comments with a voice so loud it could be heard throughout the house.  Even tried to make me believe the valve was leaking by turning on the water and showing how it continued to drip.  Yes, the stop is a ways in the wall and it will drip a little after shut off, not a leak.  Basically he was doing all he could to try and make me believe the unit was in poor shape and would need to be replaced immediately.  When I told him I intended to reuse my existing shower head on a hose things really went bad.  I can do that but they are still going to charge me for a shower head anyway that I take off and put mine on.  I asked him to back his head out of the bid.  Can't be done, it's a package deal.  The use only high quality commercial fixtures and stated shower heads are about $300.  He's gone.

I spent most of my working years in industrial facility maintenance and construction supervision.  Never had a problem with getting items backed out or bid as alternates.  These folks want to sell high priced jobs.  I came to realize the only creature on this earth that contained more of this material than the salesman is in a bull's colon.

This company is great! Kevin and his team did an excellent design and spectacular work. They cleaned up and the job turned out more amazing than we could have ever wanted. Highly recommend this company to everyone! Thank you Kevin!

My husband and I went into re baths show room on bell rd &75 ave,the girl in the show room ,Liz ,was soooo nice and was able to answer some of our questions ,as best as she could, when we left the show room we decided to call and have someone come out & gives us a quote for our remodel,I called there scheduling department and spoke to Amy,I told her I was remodeling my master bathroom and I just needed to get shower doors for the hall and upstairs,she said I'm not sure if we can do a job that small ,let me check I'll call you back in 10 min or less,when she called back she said yes we can help with your remodel,I was upset with that,but I thought what the heck I'll have them come,we set up the appointment,but I needed to cancel, I called the day before my appointment 2 times to make sure they got my message ,I never heard back from them.
So I called sun tile & bath to come out i

Re-Bath replaced a bathtub with a beautiful walk-in shower. Drew and his team are the best!  This company is very professional and we highly recommend Re-Bath.

This is mostly for the fianceing side of the business which is trebbile , never got an interest rate after asking multiple times thru several people , told 6 , 8 ,9 which we could have dealt with , when it went through it was 17 percent on a 7500 balance,if we would have known that I would not be writing this , then they said it's an insecure loan and there higher , tell me that in the first place and I wouldn't have done it , the bathroom turned out nice although shower head leaked a week later, the people we're nice friendly and knowledge able , all said and done still feel like we got scammed , now we have to go find a better loan because 17 percent is BS.

I worked with the Rebath staff in Phoenix location and am very happy with my new shower and bathroom flooring. Any concerns I had were addressed and completed promptly and professionally. I recommend their work to all my friends who are thinking of a bathroom remodel.

We contacted Re-Bath through Home Depot to give us an estimate on remodeling a master bath and 2nd bath on a home we recently purchased in Arizona.  I love the comment from a prior reviewer who compared it to a time share sale because it DID feel like that or some other MLM pitch.  The sales rep came out, spent some time measuring then drew a sketch on a piece of paper.  We spent time telling us the average remodel of a bathroom is currently $17K compared to $10K in 2008.  He then worked up a quick quote on his computer and showed us a quote on his screen for just under $30K for the entire job.  I asked him to email us the quote and he said he had never been asked to do that before!  I said that before agreeing to pay ANYONE $30K I would expect a written bid or estimate.  He quickly packed up his materials and said he would send the quote.  Have not received anything and we are not holding our breath.  Also, he tried to use scare tactics to make us decide quickly (showed us his moisture meter in our bathroom) and also worked hard to tell us how bad tile is so that he could push their own fabricated material.  We were not impressed, in fact, quite the opposite.  Actually, a bit disappointed that they are associated with Home Depot at all.  We will be looking elsewhere for the remodel.

We are extremely happy with our rebath shower and tub surround!  The work was done and completed in a timely and very professional manner!  After about 2 years I had an issue with some leaking at the shower door which got my bath mat wet.  I called rebath and within 2 days the issue was resolved.  The shower and bath surround are beautiful and require very little care!  I would definitely use rebath again and be happy to recommend it to anyone!

We weren't impressed with the selection in the showroom and the woman working in the store wasn't very friendly. Against our better judgment we went ahead and scheduled a free in-home consultation. It took two weeks for them to come out. He tried to waste my time with a slide show of how great their company is; I had to ask him to skip the dog and pony show and get on to the design and estimate. He showed me a lot of pics of bathrooms they've done in the past and I wasn't impressed with any. They all looked like generic, basic bathrooms. Then he showed me the $9,500 estimate for JUST a tub and tiled surround. When I asked for a detailed estimate he said that would take 4 hours. I just click on this package and that's what it gives me.  So that estimate was for a tub we didn't even get to pick out and tile surround without selecting any tile. When I told him that was more than double any other estimate he of course insulted the other companies that can't possibly be as good as theirs. He was kinda rude and even insulted me for only spending 4 years in the military-unlike his son that's been in ten. NEXT!

We used Rebath to remodel our master bathroom and were very happy with the overall experience. Our designer was responsive, and our installer, Kevin, was respectful of our time, highly skilled and protected our space while working and cleaned up each night. He kept us updated every step of the way, and informed us immediately of any issues. Not only did he do all the demo and haul away by himself, he completed all the work with the exception of the counters and the shower glass. We appreciated the fact that there was not an army of people in and out everyday. While we had a couple of problems along the way, they were resolved in a reasonable amount of time to our satisfaction. This was our first remodeling experience and it was very positive.