Patty D.

12/12/2022 12:00:00 SA

UPDATE - Changed review. Queen of Maids instantly got ahold of me after posting my below review and promised to refund our $50. Apparently it was a miscommunication with the person I spoke with originally. I sincerely appreciate the responsiveness and understanding. Great customer service, thank you!

It is a challenging time, cleaning out the house out after the loss of a beloved family member. Due to the uncertainty of our time schedule due to the death, we cancelled the day before (23 hours before, to be exact). They charge $50 if you don't cancel within 24 hours. 23 hours notice, but they had zero sympathy and we are just out $50. Please be aware of these charges and the corporate nature of this company. (The silver lining is that we found a small cleaning business down the street who did an outstanding job.)

Rachel G.

05/06/2023 12:00:00 SA

I hired Queen of Maids after my previous house cleaners were no longer able to service my area. (Lesley House Cleaning was my previous cleaning go-to, and they are AWESOME. Highly recommended.) Queen of Maids was significantly more expensive, but I thought, well, maybe they will do a super awesome job. Sadly, they actually did a poor job. Twice.

I paid for the "Deep Clean" service on their website... and they failed to vacuum the living room or living room couch, didn't clean up the end tables in my living room (they had crumbs and finger prints on them, clearly visible from across the room), and they didn't wash my bathroom floor. They also didn't do a good job of cleaning my dining room floor. Forget about doing a "deep clean," they didn't accomplish a basic cleaning. I'm sure they missed other areas as well, but these are the things that stood out. I was used to getting wonderful service from Lesley's House Cleaning, so I was really surprised. I am generally easy to please, and I had never felt so disappointed in a service like this before.

I reached out to the company, with photos, and they said they could offer me a partial refund or send someone to re-clean. I said I wanted the re-clean, because after all, that was my entire goal in the first place... just to have a freshly cleaned house. The person I spoke to on the phone was very kind, and the texts and phone calls with customer service were polite and professional. They put together a list of specific areas I wanted re-cleaned. I thought, maybe they will make this right.

My adult son was home when the person came for the re-clean, and I was going to go home quickly to be there for them so I could confirm they cleaned things well this time, but they were gone in exactly 20 minutes, before I could get home. This isn't an issue in itself, but I thought... how could they have rectified all the issues so fast? It was too fast. When I did get home, I discovered they in fact did not fully address the list. They wiped my end table of crumbs, but there were still visible fingerprints on the glass. They vacuumed areas they missed before, but my master bathroom floor was still not mopped properly... and it was super obvious as a small piece of tissue paper had been on the floor, and it was still there after they left. The dining room area was not mopped to the expectations of a "deep clean." That was clearly not done as things were exactly as they were.

At this point, I just feel frustrated and perplexed at how they could do a poor job twice. I will have to clean all these areas myself now, which wouldn't be an issue if I hadn't paid someone over $300 to do it for me. When I hire a cleaning company, I do it because they typically can clean way better than I can... in this case, that was far far from reality.

Sara H.

09/01/2022 12:00:00 SA

For $185 the first team did a terrible job. 2 people for less than an hour and I had to immediately complain because they didn't do 1/2 the checklist that was provided on the website.

I'd give the first cleaning a 1/5.

The 2/5 is for the "reclean"
The next day someone came to "reclean" she did a better job but the over all service was not worth $185.00. My house is well kept, I just need help as I'm traveling with regular maintenance cleanings. I've used another cleaner (which I immediately got back on their waitlist after this) and they charged me $150 and she did a fabulous job. I recommend Leslie's House Cleaning if you are looking for more value for your dollar!

Kori D.

02/02/2023 12:00:00 SA

Scheduled to have my rental clean. It has been empty for a couple
Of month. There were bug and mice droppings. They wouldn't clean the house. I get it. But if need a deep cleaning or move out this company isn't for you.

L A.

10/06/2022 12:00:00 SA

I have used Queen of Maids three times now, and each time they come out, they do a great job. It's all seamless. Once the cleaning is done they will charge your card. The professionals asked me to double check that everything looked as I anticipated it to be, which I appreciate.
Very quick, friendly, efficient. No hassle, followed directions as to what I needed cleaned and what I did not.
I very much recommend this company for anyone that needs help keeping things under control, especially if you have health issues that make it a struggle. I feel it is well- worth the money!

Debby S.

07/05/2022 12:00:00 SA

If they even showed up to do the job, they didn't actually clean anything. Toilets were dirty, floors were not swept or mopped, baseboards were not dusted. I could go on and on. Now arguing about refunding the money. Do not recommend.

UPDATE: I am the personal representative of your client, which you are well aware of. Your company has spoken to me twice, and texted me once. I sent all the pictures shown here, plus more to you. AGAIN which you are aware of. During our phone conversations, you did not offer a full refund, even after seeing the pictures, which was unacceptable. Once the full refund is confirmed received, then I will update this post. The point is: You were paid for a job that was not done. You took advantage of an elderly client which others should be aware of.

George K.

11/15/2022

We set up an appointment with Queen of Maids to clean our rental house, they were over an hour late to the property. Even the representative for Queen of Maids texted to say she called the cleaning crew but no one is answering. They finally came and cleaned the house but, left the faucet in the laundry room dripping...two days later we had a realtor show the house and said that there was water on the floor in the laundry room and one of the bedrooms. I texted the Queen of Maids representative to let her know what had happened and she said she would contact the crew and get back to me well guess what...she never got back to me The representative was as irresponsible as the cleaning crew. So now hiring Queen of Maids has cost us a lot of money as we have to hire someone to clean up after Queen of Maids.

Terri L.

11/29/2021

This is an update to my previous post.
Blake from Queen of maids called me this morning to apologize for my unsatisfactory experience Sat. He offered either a refund or to have the job redone by another team. I still needed the job done as the house is going to be listed for sale in the next week.
Blake had a new team at the house in 30 min.
Paulina and her partner came prepared we went over what was to be done and they went to work. Ceiling fans were cleaned, shelves dusted, baseboards cleaned cabinets and indoor windows done.
Paulina asked me to check the home while she waited to make sure it was to my satisfaction. I'm glad I chose a business that owned up to a mistake and quickly rectified what went wrong. And I appreciate them getting it done today as the carpets are scheduled to be cleaned tomorrow

SS R.

10/19/2022

Had 8:30 appointment today Wednesday
Reserved Monday
8:30-9:30
Its 9:48 now
I live in Anthem Country Club
Queen of Maids cant locate
I sent screenshots of location
Called and texted many times in the last hour
Not honest with me
Wasted last 3 days
I could have found others
Very mean

P M.

02/04/2023 12:00:00 SA

Excellent job! I recently had my floors replaced in the entire house. The dust from ripping up the old tile was ALL OVER. It figured this was the best time for a deep clean. I was not disappointed at all. The house is clean, smelled great, and saved me the trouble to get it all done in a timely manner. The team was polite and professional. I would highly recommend Queen of Maids. I am considering doing this on a quarterly basis.

Wendy B.

6/20/2022

I was excited about a company that makes online scheduling so easy, but that is where my satisfaction ends. We had a team of two come out to the tune of $400. They spent ~1.5 hours and did the most superficial cleaning I've had. I didn't realize this until I actually had time to see all of the surfaces that remained dusty and the areas of the floor that were still dirty. They basically dusted lightly (didn't do any shelves and didn't remove items from tabletops to do the whole surface), vacuumed, and wiped the hard floors in certain areas. This was definitely not up to my expectations.

Paulette W.

09/09/2022 12:00:00 SA

Lady came will filthy mop and filthy vacum. First flag. She left before finished. Very unprofessional

Richard M.

11/04/2021 12:00:00 SA

We load for the most expensive deep cleaning service and we're very disappointed with the end result. The team that came was very nice but did not follow through with anything. We asked for the cabinets to be deep cleaned and they never opened a single drawer or cabinet. We called after they finished and they are sending out another team to clean. Will update after....

JKtravel S.

10/10/2022 12:00:00 SA

Reliable service every two weeks by the same crew. Husband approves; let's call it surgical OR cleanliness! Surfaces sparkle when they leave.

Jane N.

6/16/2022

They are so nice and do a great job! They are easy to get a hold of and try to meet all of you cleaning needs.

Maxine W.

4/28/2022

I am homebound. Rely on my family to take me to appts. etc.

Enough about me.

Queen of Maids I found through Help. Great reviews.

The two gals that arrived, even earlier than anticipated! I wanted two bathrooms cleaned well, main living area cleaned and mopped. For the most part I used 1/4th the area for daily living.

They were so caring and accomplished the cleaning I desired in the areas I was concerned with. They did an outstanding job. Would recommend this company in a heartbeat!

So grateful to meet and deal with caring people!

Ashita S.

2/28/2022

Good service and prompt arrival! They did a great job cleaning our place and were flexible!

Christabel T.

7/17/2020

We hired this service to do a 'Moving In.'

Cleaners were friendly, but definitely did not do a thorough job. As I walked through, there were still tons of smudges on windows and mirrors. They went back and cleaned it when asked.

There were several cabinet shelves and drawers that had not been touched with crumbs and spilled liquids still in them. I hadn't checked all the cabinets and drawers and wasn't able to ask them to follow up.

The absolute worst were the floors. I hadn't seen them mop the floors, but areas were damp so assumed they'd completed mopping. Moments after the maids left, I walked though with clean feet and my feet were covered in dirt. It was harder to see because the floors are gray, but I was very disappointed that they hadn't made more of an effort. It looked like the floors had been given a very cursory swipe rather than a good cleaning like I'd paid for.

I would not hire this service again. Pricing was reasonable, but I would rather pay a little bit more and receive a higher quality service. This company lacks attention to detail.

*update* Shelley, one of their dispute resolution experts, contacted me. She did a phenomenal job empathizing and was willing to discuss a resolution for the work that had been missed. I appreciate that this company owned up to their mistake and that they we're willing to try and fix it. Overall, 4 stars. 2 for the cleaning, 5 for the customer service. Rounding up because I'm ultimately leaving this experience happy.

D S.

2/14/2022

Been using Queen of Maids for about 8-9 months now. The quality of service is great, and the front office does a great job of scheduling and communicating. I plan to keep using them for sure!

Kerry M.

8/20/2021

Great cleaning service and easy to schedule online! Will definitely use them again!

I booked this cleaning company 100% online on their website for a move out clean when my renters moved out. Their online service allows you to schedule date and time of the cleaning as well as customize a clean based on size of the house and condition of the house ("good condition" vs "needs some extra attention") and allows you to choose add-ons (baseboards, fridge, oven, etc.) to your needs.

I booked for "move out" + "needs extra attention" as I had renters with pets for 3 years. Their customer service agent followed up with me 2 days prior to the cleaning to make sure they had everything I needed on their ticket for the cleaners and to confirm my online scheduled time. I met with the cleaners in person day of and they were very professional and walked through the house with me to make sure we were on the same page.

The clean was great! The house was in pretty poor condition before and the team did a great job getting it back to where it needed to be. Would definitely recommend this company!

Jay S.

8/23/2022

Had our apartment cleaned as a move out. Could not believe what a great job the ladies did on the apartment, will definitely use again!

Elizabeth M.

3/18/2021

Queen of Maids did an excellent job cleaning my apartment after management failed to do so properly. Online booking was easy. The company confirmed via VM the day before the appointment. Cleaner showed up on time, was personable, polite and cared about their work. A lot of times as we know cleaners are unreliable, like to cancel last minute and not show. Only suggestion would be to have more supplies and a commercial quality vacuum not just a carpet vacuum especially with all the dust in Phoenix/Scottsdale. Would definitely use this service again.

Nor A.

1/20/2022

We got the keys to our rental that was supposed to be professionally cleaned before move-in but looked like it hadn't been cleaned in a month...
I spent 3.5 hours scrubbing as much as I could before requesting a professional company come out and holy cow Queen of Maids did not disappoint!! Not only was their customer service above and beyond, they left the place immaculate!
The rep I spoke with on the phone brightened my day with her upbeat attitude and attention to detail and took note of the areas where I had the most concern or couldn't clean myself. They left the home in such a great state, some of the things I spent so long trying to scrub with no success looked new after she was done. Thank you so much!!

Peter B.

09/10/2020 12:00:00 SA

Would absolutely give zero stars is this was an option. I moved into a new house a few weeks ago and my real estate agent went through Queen of Maids to do a 'Move In' package cleaning on my place. This package is apparently $15 more than their standard cleaning package and ensures that they clean things like the light switches and other items around the house that they normally would not in a standard cleaning.

The cleaning was supposed to take place at 11:00 AM. I receive a call at 2:00 PM from Queen of Maid. The representative on the phone informed me that the cleaner had cleaned upstairs and went downstairs and 'noticed' a white stain on the front the fridge that they were not able to clean off. Please keep in mind that I had been at the house the night before at 8:00 PM and there was no stain. I assume they may be referring to maybe a small stain that I may have overlooked. I respond that they need to send me a photo of the stain so I can review. The entire from of my refrigerator was covered from ice dispenser to floor in a white stain. I respond that this was not there before and that they need to clean this and this was clearly caused by their cleaner. I also inquire as to why the cleaner has only managed to clean to top floor of house between 11:00 AM and 2:00 PM since there is only 2 small bedrooms and 2 bathrooms on that floor. They then take back what they said and mentioned that the cleaner actually noticed it when he first walked in and he has actually been cleaning the rest of the house the entire time. They tell me this is a chemical stain at first that would require a metal grinder to refinish the metal surface but that they will look into it and call me back. I receive a call about a half hour later with them telling me that this is clearly a calcium deposit stain where high levels of calcium in the water had accumulated on the fridge. When I mention that this was not there at 8:00 PM last night, they respond saying that I clearly didn't see it because it would have required months of build up to cause a calcium deposit like this. They tell me that they will not clean it as they do not have the equipment to do so. This is clearly damage caused by a cleaning product that reacts to stainless steel.

At this point, they refuse to proceed. I call my real estate agent who gets on the phone with them and they eventually agree to clean it. In the meantime, I go over to the house that night to check out the rest of the work they did.

When I got there, I start on the 3rd floor, which they confirmed was done. The only thing that had been cleaned was the carpets and the toilets on the 2nd floor. Please keep in mind, this is about 500 sqft of space and the bathrooms are all tile. There was gummy residue on the counters, there was toothpaste residue in the sinks. The light switches had black sticky residue on them. The ceiling fan had at 6 months worth of dust on them. The railings were all dusty

When I go to the 2nd floor, which has the kitchen, bathroom, living room and dining room, nothing is done. Again, sticky residue on all of the counters. Light switches with dirt and residue. The fridge is covered in the white stain from the pictures. None of the floors had been swept or cleaned. The gas range had food and dirt still on the grate and near the burners. Dishwasher and inside of the fridge were not clean.

The first 1st floor walk-in area has a bathroom and the floors are tile. Again, nothing cleaned.

When they came back to fix to fridge, I expect that they would resume work and finish up the rest of the house. I was told they would be coming back the next morning to fix everything. I come back over to the house around 5pm. The fridge has been wiped down. There's still residue closer to the ice dispenser that has not been cleaned and the rest of the house is completed unfinished.

At that point, I realized I was in a losing battle with a greedy company that is looking out for their bottom line more than a quality service and gave up my attempt to get my house into move in condition. THIS WAS AN ALMOST $400 CLEANING SERVICE. In the end, all I got was vacuuming of the 400sqft of carpet in the bedrooms, a dirty fridge and a dirty house.

STAY AWAY. STAY VERY FAR AWAY. You could seriously clean the house better by yourself. I do hope that they give my real estate agent his money back. He did an amazing job finding me a house and he deserves that portion of his commission more than this company does.

Anna S.

10/13/2021

Amazing experience! I wasn't here when they came to clean but my husband was. They were on time, super sweet ladies that did a superb job on cleaning our house. Will definitely be using them again! Thank you so much Queen of Maids!! You guys made this mama so happy!

Bhuvana S.

06/01/2021 12:00:00 SA

Service was poor, there were still cobwebs in the corner of the kitchen and I had specifically mentioned it to the cleaner, there was a huge pile of hair in one of the bedrooms and honestly the house did not even smell like a house that was just cleaned. This for a move-in service and they charged me a bomb for it and it was a very basic cleaning not the deep clean I was promised. I am extremely disappointed and I know that when I post this review it will somehow be made to be my fault. But the fact is that they charged me a hefty fee for shoddy service.

Alyssa C.

01/02/2021 12:00:00 SA

It helped me get a head start in cleaning after the holidays. But, I was not impressed with the overall job. It's A LOT of money, and I don't feel I got my complete money's worth.
One young girl was VERY helpful and did a walk through with me and did not leave until I pointed out things I was not satisfied with, (she cleaned more).
Again, it DID help me out, but I was not completely satisfied for the money.

Lida D.

01/05/2021 12:00:00 SA

I have had nothing but a great experience so far with this company. I use them for a monthly reoccurring service and if I have to reschedule they try to work with me on changing the time with the lady's I usually have but if not a different crew is able to come. They get in and get the job done regardless of who is here and do a very through job. You also get a discount for a monthly reoccurring service!

Gracyn W.

09/07/2021 12:00:00 SA

Queen of Maids is the best cleaning service I have ever used nationwide. As someone with extremely high standards, I appreciate the dedication and care Queen of Maids puts into their services. I have never had an issue with anything going missing and trust my maids alone in my house. They are even comfortable with my husky being in the home while they are cleaning which is a huge plus!

My maids are always on time and have a great line of communication. I always get a text response right away when I need something, as well as email reminders so I never forget when my appointments are. They have been very flexible when I need to reschedule, and overall I would recommend this service to anyone who needs reliable, cost efficient cleaning. 10/10

Jessica F.

1/18/2022

Made an appointment for a next day service, was told on the phone If I wanted to cancel I would have to give 24 hours notice, or as long as they hadn't charged the card yet. I called back an hour or so later to cancel, the card was uncharged. I was calling to make a new appointment. as I didn't need the service so early. They still charged me 50$ cancellation fee. no reasons. Just rude. I was well within 24 hours.

Larry W.

7/23/2021

Other than a goof up on contacting me about their arrival the team led by Eva did a nice job on our post construction clean up. They were well prepared with cleaning supplies and equipment. Reasonably priced.

Anna G.

04/02/2019 12:00:00 SA

WOW! This was my first time having a professional cleaning for my house while I was still living in it. I desperately needed help as I was getting ready to put my house up for sale and start having showings. I took some time off of work to do what I could and hire this company to do the remaining, labor intensive cleaning.

I played around with the online booking but ended up calling to book my appointment because I had some concerns I wanted to address that I couldn't do online. Shelly is simply amazing and was able to address my needs as well as thoroughly and clearly explain everything I wanted answers to. She also responded to all my updates to the service by email in a very timely manner.

Marilyn and Jose arrived at my home promptly at the appointed time and date. Marilyn quickly assessed my home and her and Jose went right to work. They understood that I wanted to get my home looking clean and show ready and I am very pleased with the end results. I cannot thank them enough! They cleaned my most troubled areas to look almost new. There were some areas that I was truly embarrassed about but they were always professional.

I actually want to rate this a 4.5 stars but rounded down. I specially requested and paid extra for a wet-wiping of our blinds but I think they were simply dusted. After they left, I inspected the blinds more closely and ran my finger across it. It did not feel like a wet-wipe down. I also thought that walls would be wiped down too but this not done. I'm not sure if this was extra or included in the service. My hubby ended up spot cleaning the walls to prepare for the showings.

This was still a job well done and would not hesitate to use this service again.

Melissa B.

04/05/2022 12:00:00 SA

I scheduled two cleanings with this company. For the first cleaning there was a delay for the cleaning crew and I couldn't accommodate their later arrival. For the second visit, the cleaners showed up on time, were professional and quick. It was a deep clean however and I noticed several things that were incomplete (a bed not made, throw pillows piled in the corner of a room, floors not completely clean, dirty counter areas, etc.). I originally wasn't going to say anything but when I was contacted for a review I replied that I'd rather wait to see what the quality was after a second cleaning. Someone responded later in the day with a check list of items that should have been done. After reviewing the list and realizing that maybe a dozen things had been incomplete, I requested a partial refund or credit toward my next visit. I sent back a list of the items that were incomplete andI offered to provide pictures (which I did). I was then told by whomever was messaging with me that they would have to talk to "management" and I haven't heard back since. I won't be using this company again. They were super polite when asking for a review but it was a different story when they needed to address an issue which they've left unresolved.

Citlali A.

07/03/2020 12:00:00 SA

Of the places I got quotes from Q of M was not necessarily the cheapest but they really did do an awesome job. I used this service for a move out clean and the total with some extras (window clean, fridge, baseboards, etc) was $206. The clean was fairly deep and not just superficial stuff. The shower had some crusty limescale and a bit of rusting and they got it all out. The fridge was also well cleaned. I'd recommend them if you want the job done well the first time.

Kelly B.

02/07/2019 12:00:00 SA

I had a great experience with Queen of Maids. It was super easy to schedule the cleaning online (I was happy that they had time available on a Saturday even though I only booked a few days ahead of time).

Lisa is the maid who came to clean my apartment. She did a thorough job and was very speedy! She was telling me that she used to be a maid in the hotel industry where she used to be timed on how quickly she was able to clean a room.

Lisa told me that Queen of Maids will use environmentally friendly products on request or the maids will also use cleaning products that you provide to them.

Geo T.

03/07/2022 12:00:00 SA

Do NOT use this service. First let me say, they did refund my money but a young married couple came to clean. Must have been the same couple as the earlier review minus grandma. They were nice and what they did do, they did a good job but missed several spots. I had little interaction with them except when I gave them a $20 tip in the middle of the job to be nice and thought they could use it. When they were about 70% done, the husband asked me if they could take a break. I was like sure. Then someone from the service called me and was trying to get more money out of me because they were staying longer than expected. I told she'd be lucky if I didn't ask for a refund. After the strange call, I got the feeling they weren't coming back. I checked and their stuff gone. The lady called me back and gave some crazy story that they liked me but didn't think they weren't doing a good job so they didn't want to come back and finish up ???? Basically they walked off the job. Again the service did refund my money but all my stuff was removed was cleaned and now I need to find a new cleaner. I don't for a second believe the reason they gave me but 100% believe they left because the service told them to leave or they needed to get to another job and instead of talking to me about it. I would have totally worked with them and made sure they were paid for at least half the job but instead they just took off. Avoid this place. Very unprofessional and not trustworthy. Jason needs to check his people and do better.

Cynthia H.

07/05/2021 12:00:00 SA

I called and booked a deep cleaning and what I received was ridiculous. Did not do shower, tubs, ceiling fans, vents, baseboards and so on. They only sent two people who where here over 2 hours and essentially did what I do at 63 in 4 to 5 hours. Called to state the problem and advised to take photos of everything. I could tell talking to the girl that they did not book the appointment for a deep cleaning so I can't blame the workers that came. So disappointing. They did offer to do the ceiling fans before they left but the dusting and floors had already been done. Will definitely not be using them again especially as I was a new customer too. I want half my money back for sure.

Cassandra H.

06/05/2021 12:00:00 SA

So, I am finally getting back to this. I want to be transparent. I deleted my previous review in exchange for a full refund and to change my review to at least 3 stars. So, I have fulfilled my part and they also fulfilled theirs.

Jason B.

05/01/2021 12:00:00 SA

The good: The lady who booked the appointment was very professional. The two cleaners who came were properly masked. The problem: I paid $400 for a deep clean of a new home and received a rather basic surface clean that I would expect to pay perhaps $120 for. I guess for $400, I was expecting more to be done than what amounted to paying ~$70 per cleaner per hour for a surface clean. The blinds are still covered in dust. The windows remain dirty. None of the drawers/cabinets/shelves were cleaned which was frankly a good portion of the job. Cleaners did not clean out any of them. Floor wasn't properly mopped (bottoms of our feet got dirty just from walking around the day after). Would not use again. Felt ripped off.

S J.

7/31/2016

I had some issues with my move-out cleaning. One thing that sets Queen of Maids apart from any other company out there is that they take full accountability without any excuses; it is so refreshing and rare. Jason, the owner, is committed to guaranteeing satisfaction. And he furnished the optimal resolution based on my situation.

The three stars are for an overall experience - dealing with issues in the first place. In terms of customer service, I would definitely give them five stars.

Thank you, Jason!

Brandon A.

5/25/2019

I called Queen of Maids after finding them on Yelp. I was looking for a cleaning service that could come on Memorial Day weekend to clean before I had family and friends over. I was fortunate to get an appointment on Saturday. I booked the appointment online and got a nice email confirmation. The day before I received a welcome call from the company representative. On the day of service, the maid (forgot her name) came prompt; on time! She was friendly, professional, and treated the home and my family like her family. We recently lost my Dad and her warmth was so helpful and refreshing. She came and did an amazing job - even vacuum the outside carpet . I would highly recommend Queen of Maids to all my friends and family and use them again. Thank you for a last minute appointment and taking the stress and pressure off my family.

Kris B.

3/28/2018

Incredible job to Paulina and Olga. I'm three days from giving birth and I really needed help with the cleaning. They did everything I needed without direction. Very professional, courteous of my personal belongings while in the house and really did more than I even expected. Thank you. I will see them monthly and glad I have these two wonderful ladies

I just got my second service from the same ladies and they did a half-@$$ job this time. The floors needed to be redone and mirrors were sloppy and they just wiped around items instead of moving things and actually cleaning properly they way they had done on the first visit. They didn't clean my stove the same they really just did a rush job, like a teen would clean. They didn't clean the fans or even have as much to clean this time but they completely let me down. Too soon to get sloppy and comfortable with service. Not happy with this first reoccur monthly service.

Months after paying $157 for each monthly cleaning, I find a plethora of dust bunnies under the beds, chairs and items that should have not been overlooked. Highly disappointed that I did not get what I paid for.

Amber P.

3/14/2018

First week cleaning went great. Wrote a positive review and looked forward to a whole house cleaning the following week.

The following week a couple of ladies showed up and I took them on the tour of the house that needed to be cleaned. After a few minutes they came down, interrupting a phone call with my office and asked if their office had called me. They had, but I had been on an important phone call. Once finished, I called the company and they explained to me that the job that I had ordered was going to take the two ladies much longer than expected and that they would need to change me from a block of time to an hourly time rate which would end up being considerably more money. They asked if I would rather them try to do the cleaning in the block of time allotted (apparently that was 2 1/2 hours for an almost 3000 square foot house) or to switch to hourly which would have taken them a couple more hours at least to complete and cost double the price I had been quoted.

I asked them to just get done what they could in the time they had allotted. What I ended up with was 2 out of the 3 bathrooms clean and 1 out of the 4 bedrooms straightened up & cleaned. The living room and one other room were also straightened up and cleaned and I was given the choice between the kitchen and the floors mopped. After almost 3 hours they left as quickly as possible and I was left with a half cleaned house. I left a horrible review and e mailed the company asking why in the world they had booked the cleaners such a small time frame for a whole house clean.

Jason called me back and he was very apologetic, unsure of where the miscommunication had happened but offered to book me with different crew the following week to try and make up for what was left untouched.

Tuesday the new crew showed up and I showed them what had been left undone by the previous crew and they got right to work. Evelyn and her partner were amazing. They worked quickly and efficiently and my house finally looked like I had hoped it would when the previous crew had been here.

I appreciated the follow up and how far Jason went to make right what had been a very frustrating situation. I am once again very happy with their work and will recommend them to everyone looking for a good company to oversee the cleaning of their home.

Laura B.

8/26/2019

My monthly go to! I cannot rave enough. I'm particular and specific and these cleaners are the best, by a long shot. Priced competitively and their guest service blows the competition out of the water.
Keep up the great work and thank you again!

Mike B.

12/20/2020

Really torn about this review as the support staff seem great. The problem .... their crews just don't care about the quality of their work. Literally only booked a service to have our floors cleaned , they cleaned everything but the floors and not very well. Also paid for 3 hours but they were gone in 2:25. Just an awful cleaning service. Additionally , they only refunded me what in my opinion was way too low - I paid for a service that I never received and still had to pay a ton for a terrible job (they literally didn't even dust). Look elsewhere for crews who actually care.

Sara A.

3/19/2018

Courtney and Dustyn did an excellent job cleaning the place I was moving out of. They were prompt, efficient and very friendly. When I realized I accidentally hadn't booked a fridge and oven cleaning, they worked with me to reallocate their focus so they could hit those important appliance. I couldn't be happier with the outcome.

If I had one minor suggestion, it would be to do a head's up call/text when the crew is on their way. Since I had moved out, I didn't know when during the provided window I actually need to be at the house.

Michael S.

12/03/2018 12:00:00 SA

**********I wish we could give them 10 stars. This is the best team we have had from Queen of Maids hands down. They took meticulous care of everything they touched and were extremely friendly and polite. Have been for a while and plan on continuing to do business with them. I must say Jennifer and Carlos will be my go to team in the future. We have a larger home and were literally in the middle of moving in when I scheduled them... Probably not the smartest thing I could have done... They made the house look presentable in 2 hours!Please consider this as a personal recommendation for Queen of Maids.

Mike

Andrew B.

3/27/2018

Barbara and Lisa were great. I work from home and was somewhat short with them on what I was looking to have cleaned because I needed to get back to work. They were very professional and did a great job and they only asked me when done if I had time for a walk through.

Great job Lisa and Barbara. Thank you.

Elliot S.

5/25/2021

Easy scheduling online and the women who came to clean where fiendly and did a great job.

Brenda B.

1/29/2018

Queen of Maids has been cleaning my house for the last couple of years and I am extremely happy with their service. I've had to reschedule appointments with limited notice and they have always been very accommodating and understanding.

Any questions I've made via email have been answered immediately. The prices are reasonable and they truly want their customer's to have a good experience.

Erenia and her team are Rock Stars! They are always on time, do a very thorough job and go above and beyond to make sure we are happy.

I highly recommend!

Tatiana S.

08/03/2018 12:00:00 SA

It was easy to schedule service through the website. Eva and Dulce were polite. They did a great job and the floor was sparkling!

Caroline P.

10/15/2018

Queen of Maids had exceptional service from beginning to end. It started with a very easy online ordering system where I could customize my clean. I missed one spot on the order and was immediately contacted via phone and email! They were polite and easy to work with.

When Maria and Flores arrived at my home (right on time) they were very polite and got right to it! We have a golden retriever and they were very calm and welcoming to her as well. Since our house hadn't been properly cleaned (besides myself) in quite some time, we went with the deep clean option. I have to admit I was a bit embarrassed at how dirty our home was! Maria and Flores KILLED IT! It looked better after they cleaned than the day we bought the house! They wiped down all the surfaces, ceiling fans, and even cleaned under the couch!!

Shortly after they finished cleaning, I received a phone call to make sure I was happy with their service.

I was incredibly impressed and have decided to set up a bi-weekly cleaning with them. Definitely recommend them for all cleaning needs!

Thank you Maria and Flores!!

Alexandria G.

2/27/2021

My house has been needing a deep clean- they came right on time and did an AMAZING job. No complaints here!

Jessica C.

11/30/2017

I needed a move out cleaning for my apartment and I hired Queen of maids based on affordability and times available. Debe showed up on time and I wasn't quite ready for her due to my movers being super late (another story all together ugh). She was SUPER amenable and came back after she finished another home to make things easier for me- I appreciated that so much! She was really sweet and I had a 100% pass on the move out inspection which means I get my deposit back!!

Highly recommend- try to get Debe if you can :)

Tracey J.

05/06/2015 12:00:00 SA

We wrote an email to the company about the issues. We spoke with Jason, who was very understanding and accommodating. He gave us an option of a partial refund or recleaning. My boyfriend chose the re-clean. So they came in today and did a reclean. It's been less than a week so we figure they would really get the details this time right? Wrong.
I'm sorry maybe my standards are too high. If you are going to charge extra for animals then you need to get behind the end tables and chairs, as well as around the doggy door and the windows. It's just not ok to come back and still miss stuff. I gave them an extra star because they gave us another cleaning. Perhaps they are just too used to putting out fires. This company needs to work on the details or lower their prices.

Valerie D.

4/15/2017

I had never had a professional house cleaning before but had always wanted one. This one was not the cheapest, but I wanted quality and professionalism. Based on the reviews, I booked an appointment. I can honestly say that our house has never been cleaner. I will be a monthly customer. Marilyn and Jose did a great job and cleaned everything that I asked for (fans, blinds, baseboards). I highly recommend them!

We used them again yesterday. Different team this time because Marilyn and Jose were not available. They did a great job. They accidentally broke my dogs already cracked dog bowl and we're willing to buy me a new one. I was very impressed with that accountability. Of course I said do not worry about it. It was a 3.00 bowl. I will continue to use this company and recommend them to friends.?

Shannon L.

8/30/2017

Found Queen of Maids on here - Yelp and thanks to the great reviews I went to their website and liked what I saw. I called last week to set up a cleaning with hopes of continuing it every 2 weeks. Erenia and team went above and beyond all of my expectations! I went ahead and set up my continuing schedule!
Thank you

Kristina W.

03/06/2017 12:00:00 SA

I was looking to find a company that I could use on a monthly basis when I tried Queen of Maids today. I had high hopes based on all of the good reviews on here but I'm disappointed. For the price I paid, I expected many things that were missed to actually be cleaned. I don't know if this is the fault of the company for sending only one person out but a better job could have been done. I ended up cleaning for a while after she left. A lot of things weren't put back properly (oh well) but the additional cleaning I had to do was what annoyed me the most. I will upload the photos. My biggest disappointment is that she broke my new picture frame and left without saying anything and before I even noticed it. Some things were cleaned well but overall I wouldn't recommend this place to anyone. I'm going to try a different service.

UPDATE: the owner of the company reached out and made every effort possible to resolve the situation. He was very kind and apologetic. Because of this, we will likely try their services again. However, I will be requesting someone new and I will be requesting a team of two to make sure the job is done right.

Brianna P.

12/03/2018 12:00:00 SA

First time I've ever had a cleaning service before.
Dione & Tiana came while I was gone.
I wasn't sure what to expect (it's says they clean around personal belongs)
They did SO MUCH more than I expected. I am over the moon happy with what they did for me. Above and beyond.
I am so grateful & will be booking again!

Jayna F.

8/13/2019

Called to make an appointment. They offered $120 for 1 person to come clean the basement living room, small private bedroom, and bathroom for 3 hours. Keep in mind the basement is unfurnished... cleaning lady completely missed the bathroom. The company gave me a $50 refund. So I paid $70 for someone to come vacuum and wipe off the walls for 3 hours. The company is too busy to come and reclean by the 18th. Respect the company for offering to reclean and offer a partial refund but it was not much and not worth it for only a vacuum and wall wash.

Gina H.

2/19/2017

Used them a totally if 3 times, by the 3rd the cleaning, the service was less than satisfactory. Hardly any of my items were moved when they dusted and my bathroom counters were not cleaned.

This service did such a good job the first time that I am truly disappointed I have to fine another service.

JM H.

10/06/2018 12:00:00 SA

Vanessa and Margarita were amazing! I booked Queen of Maids for my move out clean and I wish I would have used them sooner. My appliances looked brand new! They were efficient and so friendly.
I will 100% use Queen of Maids again!

Andrea M.

6/21/2019

I was disappointed with the quality of the service for the price. Every single add on is like 25-50 and they didn't even complete the add on I asked for (although they did remove it from the cost). I've used them a couple of times and overall they just aren't worth it. I have a better maid service for a lesser cost that is will continue to use going forward.

Bob F.

1/24/2017

I had my first cleaning this week and wanted to give a big shout out to the entire business, including the Team of Jose and Marilyn who were simply SUPERB! They arrived on time an did everything "just right." Both were professional, courteous, good listeners and for me personally delivered a BIG upside surprise: for the first timer EVER a crew took the time to observe/note where my "things" were, and actually replaced them in the exact same spot after cleaning! I know it's a little thing, but for me it is all of these little things that add up to a great experience.

The day after the cleaning one of the staff emailed to insure I was satisfied, and the owner followed up as well.

I highly recommend this company; though I have had only the one cleaning I have no reason to look elsewhere going forward, and truly cannot say enough about how pleased I am with the level of service.

Marie R.

09/01/2016 12:00:00 SA

Steve and Brenda are a husband and wife team, who are sent out by QoM... I have a chronic illness which limits me and I have 2 dogs, one of which is special needs, and an OCD husband, lol. So I needed a clean house, couldn't do it myself and needed whomever came in, to be good with dogs, so mine could be comfortable. And let me tell you, Steve and Brenda have been absolute gems!!! House always looks incredible after they leave. They love on the dogs so that they are now recognized and the love is returned! Which makes my husband happy.

Prices are very competitive and it's incredibly easy to modify a scheduled appointment, as long as you give reasonable notice.

Julia S.

11/24/2020

I've used Queen of Maids three times now and they are awesome! The prices are reasonable and the staff is polite and does a great job. They pay attention to detail and always leave my home sparkling clean. Highly recommend!

Kim B.

10/17/2020

I began using Queen of Maids earlier this year for regular monthly cleanings. The team (Margarita and Kenya) do a great job! And when I want to skip or postpone the service, they are able to accommodate. They are willing to use your own mop heads, vacuums, etc if requested. I have used many different people in the past and never make it past the 3rd cleaning because the service goes downhill. Queen of Maids is consistent and open to their client preferences.

A. Z.

08/10/2017 12:00:00 SA

I couldn't be happier.

I phoned QoM today at 8:45 am because I felt overwhelmed with my To Do list. Plus, I was exhausted and not feeling up to tackling a non-stop 18 hour day. So, I phoned this company because of the high number of high ratings. Thank goodness! However, was worried that the short notice would prevent someone from coming over. However, QoM found someone and, by 9:00 am, I was booked for 10:00 am. Yay!!!! I spent 45 minutes straightening up my place in order that she could clean. It was THAT messy.

Debe M. did a wonderful turnaround on my absolutely filthy 450 sq ft studio. QoM charged me for a 1 BR/BA because that's the lowest package for purchase. My tiny apartment was so dirty that it took her 2.5 hours to clean every surface and hand-wash most of dishes (1-person's worth). This included my floors. However, it would have taken me much, much longer because I wouldn't have been as pumped as she was!

This allowed me time to wash all my laundry, including rugs; clean and detail my lap top and key pad/boards; disinfect knobs, pulls, and handles; and run some errands. It was nice to come back to a clean apartment

Lara S.

10/28/2016

Please read entire review because I did have a really unsatisfying experience with this company but the owner/management went above and beyond in their efforts to make it right for me and I truly appreciate that.

Anyway, I decided to splurge and have a deep cleaning done prior to company coming. I have a 1400 sq ft house and only requested part of the home be done. (Cleaning was to only include master bedroom, main house and not smaller bedrooms). I paid extra because I have pets and wanted to include wet wipe of blinds and base boards. Two ladies showed up and spent a little over an hour and did an awful job. I was in a back bedroom and hallway was mopped so they said they would let themselves out. I called to complain and sent pictures. It was really bad! They said they would do a reclean. I had an appointment the next day and the new crew was almost 2 hours late. While they spent more time and certainly did a better job than the first crew there were a lot of things that I had pointed out that were missed the first time that were missed again. He re cleaned them and then said he was done. "Aren't you going to vacuum?" Figuring this would be a no brainer after all the dusting and trampling around on my carpet. The reply was "we don't have a vacuum." I let them use mine and had to ask him to do the whole house after only doing the living room.

Frankly really let down and kinda shocked at my bad experience considering I chose this company based on several good reviews.

Important note and update. I noticed a lot of this company's positive feed back was how they handled customer complaints and they definitely EXCEEDED any expectations on their efforts there. My issues were eventually resolved and then some.

Lee K.

7/15/2016

It is truly refreshing to find an actual customer-oriented company in these times of poor customer service, seemingly around every corner (so many businesses/individuals have the "I don't care" attitude).

I found Queen of Maids on Yelp while checking reviews on another prospective cleaning company. Based on the outstanding reviews for Queen of Maids, the company's website (easy-to-use for booking, flat-rate pricing, etc.), and most importantly, the company's customer service guarantee, I decided to try their monthly cleaning service. I am very satisfied at the high level of customer service I've received, and recommend Queen of Maids to anyone who needs their home cleaned. Whether it's a one-time cleaning, or a weekly cleaning, Queen of Maids will ensure the job is done right - it's literally guaranteed 200%.

My cleaning professional Jacquie, is very hard-working and pays close attention to detail while cleaning my three bedroom/two bathroom home. I appreciate Jacquie's work ethic, personable demeanor, kindness, and overall professionalism. Jacquie's work speaks for itself and she should be recognized as a stand-out cleaning professional.

Lastly, thanks to Jason M. on the support side of Queen of Maids. I always receive an individualized feedback email and receipt after each cleaning (yes, you don't pay until after each cleaning - to ensure you are 100% satisfied). Jason makes sure everything runs smoothly, and he does a great job!

Thanks Jacquie, Jason, and Queen of Maids!

Angelina L.

2/24/2019

I desperately needed a move out house cleaning. 2 nice and professional looking women showed up on time and ready to clean. They were fast and thorough. Everything was deep cleaned. The even moved the fridge and cleaned under it as well as on top. They wiped down walls and scrubbed toilets. I was amazed at how beautiful this old house looked once they were finished. And the price was affordable especially compared to the other cleaning services I called. I definitely recommend this company.

Molly K.

5/31/2016

Fantastic service!

Two wonderful ladies came, saw, and conquered my previously dirty house!

They arrived on time, were professional, and cleaned thoroughly yet quickly. I can't wait until they come back next month.

Recommend them highly!

Mark O.

2/14/2018

I had Debbie come over and clean my apartment and she truly went above and beyond. Nor only was everything cleaned immaculately but she had reorganized my refrigerator, living room and walk in closet!!

She arrived on time and was friendly and courteous ...I am moving to a biweekly plan and I highly recommend Queen of Maids !!!

OK 1.

4/26/2016

I found Queen of Maids on Angie's list and selected them because of their strong, positive feedback rating. I used them to do the final clean of a home I was selling. On review of their work, it was very easy to understand why they've received such high ratings. They did an exceptional job top to bottom in cleaning the home. So much so, that I've hired them to do regularly cleanings of my new home.

Their housecleaners are exceptionally thorough and leave not one spec of dust unaccounted for.

Additionally, their front office team is very, very customer focused and accommodating.

I can recommend them without reservation.

Robin V.

03/09/2016 12:00:00 SA

We have never used a maid service before and decided to give it a try. I love that I could setup an appointment online and they had availability right away. Also, when I setup the appointment you have to state how many bedrooms and bathrooms, but there is no option for half baths. I made a note about this and the manager contacted me the next day to say he would adjust the price to reflect the half bath. They took my payment information with the booking however they don't charge until the day after the cleaning when they verify your services were to your liking.

The two ladies, Erenia and Maria, that came to our house did a wonderful job, in some ways more than expected. The only thing they missed were the ceiling fans, which we'll just ask them to do next month, no t a big deal. They arranged the kid's rooms, even their toys and beds, and even braided our daughter's doll's hair, which blew us AND our daughter away. We are signing up for a monthly service as a result of this experience.

I would and have recommended them to our family and friends! Great service, and wonderful follow-up!

Sumie S.

8/29/2018

Had Queen of Maids do a move out cleaning for me and they did an awesome job. The fridge and oven had not looked that good since we moved in (5 years ago). I compared a lot of different prices before I scheduled my cleaning and they were by far the best deal for what I needed done. I would highly recommend their services.

Meghan F.

06/07/2019 12:00:00 SA

I am impressed with how Queen of Maids handled themselves in this situation. I spoke with the owner, Blake, who reached out to me personally to get an idea of what went wrong during our move out cleaning. He was very professional and I felt like my concerns were heard and acknowledged. This went a long way. Thank you for reaching out to me to help remedy the situation.

Kelly H.

3/28/2016

We have been using Queen of Maids since last summer. The customer service with the scheduling department is excellent as is the quality of cleaning. The crew is always on time, courteous & thorough. I am always very pleased with the work they do and the communication with the office! It's nice to see I'm not the only 5 star rating. Those stars are well deserved.

Thank you Queen Of Maids for all of your hard work!

Anne H.

4/19/2018

I spent a fair amount of time reviewing services before deciding on Queen of Maids. Honestly, the online convenience was a bonus in my eyes. If you want to speak with a live person, you have that option. If you just want to set up your next cleaning service, you can do it any time/ any day without having to worry about office hours. That's a bonus to me.

Vanessa and her team were late but did call me to let me know they were running behind. I absolutely appreciated that, rather than sitting around getting irritated that I wasn't respected enough to warrant a call. Team Vanessa worked hard at getting our home spiffed back up and it was obvious when they were done. She reviewed all the cleaning products to make sure there would be no allergy problems. When I pointed out a missed area, there was no attitude and it was taken care of immediately.

I'm pretty picky about cleaning services and was impressed with Team Vanessa. I will be using the services again. OH! I ALSo liked that there was no ridiculous deep cleaning fee for the first visit. I paid a la carte for baseboards to get wiped down and was happy to do so. Great marketing tact!

Jess W.

04/02/2018 12:00:00 SA

I absolutely love Queen of Maids! Their online system for getting an appointment booked and paid for is very streamlined and user-friendly. They are on-time, courteous, do a great job cleaning, and have an excellent customer service team. If there is any specific area you want them to focus on, just mention it when you do a walk-through of your house with them. I was so impressed with my last cleaning by Eva and her team that I am scheduling recurring service. Thank you Queen of Maids for taking one thing off this busy girls to-do list!

Minho Michael K.

03/09/2018 12:00:00 SA

We have used Queen of maids 3 times now and here are the ups and downs. My first and third experience was fantastic and was very happy with the cleaning that they did. The "mother and daughter" team was super detailed and organized all our stuff in place. They really are the queen of maids. My wife was also super happy and super satisfied.
My second one was NOT so good. First of all, we requested that "mother and daughter" team to come to our house but other people came. We couldn't send them back because they already came. We called and they said it was double booked and we were the victim unfortunately. I still wouldn't mind if they did a good job cleaning. However, it smelled disgusting after they cleaned and filled with some chemical smell as well. The glass shower in my bathroom was not cleaned entirely. We were very disappointed and upset. The owner called us the next day to ask us about the service, and we told her what happened. She apologized and gave us discount = great followup service from the owner. luckily this time, "mother and daughter team" came and did a great job again. I will be continuing using Queen of maids as long as I have "mother and daughter" team for the future.

Shannon J.

12/28/2016

I had Polinas team, Svetlana and Lana out to help clean up just 2 days before Christmas. They worked so hard and it was so important to them that I was happy with what they had done every step of the way.
While I usually do all my cleaning myself, I plan to have them out again for special occasions or to help me get that spring cleaning done when I need it.
I'm so glad I found them. Thank you Queen of Maids, these girls are quite the team!!!

Alena P.

11/09/2018 12:00:00 SA

My house was in major need of a good cleaning, and this was my second time using Queen of Maids. I've been impressed both times, but this time I really felt they went above and beyond what was expected for a basic cleaning. They arrived early and were so thorough with things I thought would've only been covered in a deep clean. They even cleaned up my dog's "room" (pen) and folded the blanket where he hides/hoards his treats! For the extensive job they did, they were pretty quick too. The only reason I haven't signed up for recurring service is that my schedule can be unpredictable.

Spidermonkey J.

5/20/2018

Brenda and Stephen did an excellent job on my move-out house cleaning. Thank you so much! Moving is stressful enough. You helped make this easier.

Melissa R.

3/21/2018

Great experience for us. Team was friendly and thorough and got our house done in a good punt of time. We will definitely have them back!

Poornima M.

3/18/2019

Excellent service and very professional staff! They even folded some clothes, which I did not expect at all! Would use their service again!

Trey C.

2/16/2018

Used Queen of Maids for first time - they were fantastic. Arrived early, great job on kitchen, baths, ceiling fan cleaning and baseboards.

The owner truly cares about her customers, as she followed up after the job.

Also, their website works great, very convenient to schedule.

I will be using the Queen of Maids in future, as i move into a larger home.

Ralitza G.

04/09/2019 12:00:00 SA

We used them before we moved in our new house in Chandler. Excellent work! We arrived from California & needed the new place to be perfect. We were very happy with the result! Will use this company again and we highly recommend it!

Christina L.

3/19/2018

Great experience with this company. There was a mistake with scheduling my appointment but the team at Queen of Maids went above and beyond to make sure it got fixed to my satisfaction. Also, the cleaners did a great job. I rehab and build new homes so I need a reliable cleaning crew to make my homes look great when the contractors are finished, and Q of M did just that. I will be using them again.

Rick J.

12/20/2015

Another great experience that started with reading Yelp reviews! I have been trying to find a maid service that just does the job. My wife has been a self cleaner for years but with a new job she no longer has the time or energy. Needless to say when she returned home she was very happy with the cleaning service! Easy online scheduling and good follow up contact.
I have already scheduled the next cleaning. That is my first second appointment in years.

Jennifer M.

09/05/2018 12:00:00 SA

I have used several cleaning services and Queen of Maids was the best. The ladies worked hard and were very efficient. I will be using this service again. Thank you for the great house cleaning.

Kevin I.

09/01/2015 12:00:00 SA

UPDATE: 03/11/16: Still going quite well. We're pleased to have them weekly.

We've been using Queen of Maids for almost two years. We have a regular crew, and they are outstanding. We've had several crews over the time we've used the service, and some are naturally better than others...they are humans and not machines so your experience may vary. What sets this service from others is the customer service and a willingness to make things right if there are issues. They WANT to get the job done right. We always have the same reaction when our cleaning day arrives..."oh thank goodness". It's totally freed up our weekend to do other things besides clean.

Rema P.

08/06/2018 12:00:00 SA

Jennifer & Alejandro were great! Very thorough cleaning and concentrated on the areas I told them needed some more attention. The house felt so fresh and great after they left. I also appreciated the little details, like folding our towels hotel-style and organizing some of our personal belongings- it was a perfect extra touch! I would definitely use again!

Anthony E.

06/08/2018 12:00:00 SA

Started with them after a major remodel - Vanessa's crew was there from the start & did a really excellent job getting in & cleaning the dust/debris that seemed to be everywhere! Really went above & beyond.. I retained them for the next several months. I unfortunately had to cancel my service but I will be back when I can. Thank you!

Bethany T.

11/16/2018

This was the first time having our home cleaned and I couldn't be happier with the result! There were several things in my house that I would scrub endlessly and never got them as clean as they were able to in just a couple of hours! I will definitely be using queen of maids again!

Annie R.

2/14/2018

Great experience! The team that came to the house did an amazing job! So grateful for their attention to detail and hard work.

James O.

2/22/2018

The cleaning crew was on time, cleaned as promised, and finished in a timely manner. More importantly they were friendly and a pleasure to work with.

Susie D.

12/01/2017 12:00:00 SA

We had to restore/ remodel 2/3 of our home due to water damage. The amount of construction dust and just debris was more than I wanted to tackle. Valentina's team came in and went right to work...kept up a steady effort. My shutters and floors are visible again! I feel like I can move in my belongings and start to make my house a home again. Thanks

Tara C.

12/06/2015 12:00:00 SA

Jason was super easy to work with & the cleaning was pretty good for the time limit we gave them :) Would definitely use them again if I lived in AZ!

JoAnn H.

5/16/2018

We recently booked Queen of Maids for a one time deep cleaning after some heavy home reorganization. Queen of Maids responded quickly and thoroughly with a quote (no hidden charges or surprises - YAY!), Vanessa and her team showed up on time, and I was left with a clean and beautiful home when they were through! Thank you Queen of Maids!

Jonathan N.

7/31/2018

Jose's team was early, kind and ready to work. They asked me everything I needed done and attended to it. They also gave me the chance to walk through at the end and point out any remaining things I wanted them to address. They made my move-out experience a lot less stressful and for that I'm extremely appreciative. Their pricing quote was accurate and there were no hidden fees or charges. The company also seems to provide bonuses to the team when they perform well, so it really makes me happy to know the employees on Jose's team are treated well. I'll definitely use them again when I need a cleaning.

Lisa R.

08/09/2018 12:00:00 SA

This new company did an amazing job in my home! They were prompt, polite and thorough. My home looked and smelled amazing when they were done! I would highly recommend them to anyone needing housekeeping services!!

Melissa T.

08/02/2018 12:00:00 SA

The owner Jason has reached out AFTER reading my yelp review. I can tell he wants his company to be the best and customers to be happy with the service they pay for. He suggested a refund for 2 of the Add on services that I selected. He also asked to talk to me on the phone, which I declined due to the overwhelming communication I've already had with Queen of Maids for a ( what ended up being) a one time cleaning. He wanted to know what Queen of Maids could do for customers to have a better service experience. He didn't make excuses, just wanted to built his business better I believe. I emailed what I could. I hope that helps. I put a 3 star even though at this time I will not be booking services, I think it's important for future clients to know the owner reaches out to try and make things right. I didn't ask for any part of a refund, the owner Jason offered that. And after all the other reviews, others seem to have great experiences with Queen of Maids.

Emily S.

06/10/2017 12:00:00 SA

We used queen of maids for a move-out clean about a year ago. They did an excellent job and were very professional. I had never used a cleaning service for daily type of cleaning, but I had family coming into town and had been too busy to clean so my husband and I decided to use queen of maids again since they did such a good job with the move-out service. I'm glad I did! They arrived on-time, got right to work, and did a fantastic job. I left with my daughter shortly after they started and they locked up as instructed. We arrived home to a fresh smelling and clean home. I used the easy on-line booking service and got a confirmation email with their arrival time, pricing, and other information I provided them.

Robin C.

2/17/2018

This is my third time to use Kim and Lacey from Queen of Maids. They're always super professional, efficient and do a fantastic job! And bonus that Queen of Maids operates on Saturdays! Highly recommend the company and the team.

Jet Q.

12/13/2018

I had Floriena and her team at my place I'm Monday. They did a great job. I would highly recommend them.

De Anna L.

04/07/2015 12:00:00 SA

Moved into a new place last month. When I picked up the keys Sunday night it was ewww icky. The landlord and I agreed to split the cleaning fee because I wanted it really clean. In a rush? Finding someone in a Sunday night for Monday morning? What? Impossible! Nope. I was able to book online, they confirmed and we're here on time. We had a mother daughter team from Russia and they were funny and friendly and cleaned like...well, like I can only do on speed. Truth!
So instead of rehab, I left it to the professionals.

David S.

12/07/2018 12:00:00 SA

Found Queen of Maids on Yelp and was able to book and pay online for a one time cleaning before the Thanksgiving Holiday. Steven and Brenda were on time and did a great job. Will definitely use Queen of Maids
again.

Patty C.

03/12/2015 12:00:00 SA

Great job Queens. The convenience of booking online with straight forward pricing is superb. No nickel and diming once the cleaners have arrived nor lingering around waiting to be tipped.

The ladies were thorough and polite; real hard workers. I'll definitely be using you again.

Theresa O.

7/19/2017

I have recently started this company cleaning my 4 homes. What I like most about this cleaning service is that they send you a quick survey of how they did with smiley faces or frowns. If your not happy, they will send someone out immediately to clean and fix what was wrong. Also, they can switch out your cleaning people for another team if needed. I LOVE Maria & Humberto because they do such a great job and you can smell the freshness when you come home and walk through the door! They are super friendly and always ask if there is anything specific that I need done. You can also leave a note or list. I can't say enough about this team and hope that they never get too busy to clean my homes. :)

Timothy G.

10/24/2018

Courtney and Dustin helped me with a move out cleaning this week. They were courteous and professional and did a fantastic job. Thanks k you both for your time!

Ken H.

07/07/2017 12:00:00 SA

Tried Queen of Maids last week on short notice when the other company I had been using was unavailable. The team of three that came did a nice and thorough clean. They were very friendly as well. Will likely go back to them next month too.

Wendi C.

8/24/2018

We had Pre move in cleaning for 3500 sqft new home and it was around $400.00. So one would expect that with no furniture in house that the cabinets, fridge and drawers would be wiped out and the blinds and new flooring would have been clean - Nope ! this was the worst cleaning in my entire life as a person who has never written a bad review and had house cleaning services for 20 + years - DO NOT RECOMMEND USING THIS COMPANY. they're resolution was to offer an hour free and then informed these things were add- on? So what took them 3+ Hours and had I went forward with bi weekly regular cleaning it would be 1/2 that price WITH furniture to also clean!?

Lisa A.

8/20/2017

These guys were amazing!! My sister is moving and I wanted to do something to help her out. I was on a time crunch and needed someone who could accommodate a same day cleaning request. I called several places and no one was able to help. I called Queen of Maids and was told to give them 30 minutes and they would call me back. She called me back and was able to get someone who was available! The lady showed up on time, did a great job cleaning, and my sister was really happy. Their rate structure was really straight forward and they explained everything ahead of time. It was WAY cheaper than the cleaning service I hired recently in the San Francisco Bay Area. I was really happy and so was my sister. Highly recommend!

Valerie K.

11/01/2017 12:00:00 SA

I contacted Queen of Maids on 10/30/17 for a last minute appointment on 11/01/17. The man let me know they could send crews over at 3 different time slots. I let the man know I was looking around since I was new to this and would call him back. He was not pushy at all and let me know it was a 24 cancellation policy. I decided to go ahead and schedule the appointment for 11/1. I then called another housekeeping service and was told the next appointment available was in January since I was not an existing client! I realized how lucky I was that Queen of Maids was available! The day of the appointment Nicole and team showed up and were fantastic! Me and my fiancées home looks so super clean! Thank you so much Nicole and Queen of Maids!

jason l.

11/10/2017 12:00:00 SA

Eveling and Betina arrived on time and they were extremely proficient with their time. Their cleaning skills are top notch and they even worked around my 2 large dogs. I couldn't be happier and I will definitely be using them again.

Lori A.

10/18/2017

Leticia, from Queen of Maids, did a great job cleaning our house in Sun Lakes. It's important to have trusted people cleaning our house, as we are long distance owners. I am looking forward to along relationship with Queen of Maids!

Jim E.

11/24/2017

Jason from Clean of Maids called me about the service we received. I could not have asked for better customer service. Mom had already arrived for her birthday and the thanksgiving holiday so he was willing to wait until she left today to send out a re-cleaning crew. All I. An saw is WOW! My floors sparkle.

Danny E.

8/17/2015

We used Queen of Maids (QOM) for the first time this past Saturday 8/15. Overall the experience was great. I would have gave them a 5 but they missed a few items in the house when dusting.

The booking process is very easy and convenient. I had to change my initial appointment date and that was super easy as well. Love love love the flat rate.

The girls showed up 30 mins early. They jumped right into cleaning and did a great job. They missed a few dusting items like a table in our great room but overall we were very happy.

I received a call from QOM today to confirm my satisfaction! That was great. We'll use them again and hopefully I can upgrade them to 5 stars

Regan G.

05/05/2017 12:00:00 SA

I have been using Queen of Maids for about six months or so now. The first cleaner they sent was terrific and I requested them until they left the company.

My new regular cleaner was not available today, so they sent Lorena. Lorena did a fantastic job and though I still love my regular cleaner, I am very happy to have Lorena as a backup!

I highly recommend this company.

Rachel I.

11/05/2014 12:00:00 SA

I am a very tough critic and I almost gave them 5 stars. Reasons why I like this company 1. Easy to schedule 2. Friendly workers who are on time and call ahead 3. Have the same cleaners each clean 4. Reasonable price compared to other maid services 5. Lowered my price (great surprise!!) after a few times coming since my house stays pretty clean and it isn't as much work for the ladies now that I have them coming regularly

The only thing that would make it 5 stars would be if they paid closer attention to dusting, wiping down light fixtures/glass, and would put things back where they were before they cleaned. I would highly recommend this company.

Jill R.

2/13/2017

Eveling and Betty provided a detailed and thorough cleaning. This was the first time we had hired Queen of Maids, after becoming dissatisfied with our previous self-employed cleaning service. So the first thing I want to commend QoM on is the ease of booking an appointment via the internet -- very efficient handling of every detail needed -- prompt responses. So nice to have a solid schedule set up with reminders, too!
The ladies listened carefully, worked quietly (I work from home, so that was very much appreciated!) and I took the plunge and called to book regularly scheduled cleanings going forward, requesting Eveling and Betty specifically. I hope their service continues as it began, and I'm very happy to have a web-savvy and reliable cleaning service.

[Because once you figure out what you DON'T like about past service providers, you can ask for what you need with new workers, and everybody is happier :) ]

Kali M.

11/23/2016

I used Queen of maids for a move out cleaning. She did an excellent job and I could not have done it better myself.

Matthew S.

9/22/2016

Every once in awhile you come across a business that just simply gets it right. From the moment I called to get a quote, I could tell that "Queen of Maids" was a business that sets customer satisfaction as its top priority.

I was able to book a cleaning within two days of my call and couldn't be happier with the results. Queen of Maids assigned Jacqueline to clean my apartment - she was there on time, and was friendly and professional.

I cannot understate the quality of the results...truly world-class. I almost didn't recognize my apartment when I walked in. Jacqueline hadn't missed a single inch; her attention to detail was obvious. I couldn't be happier and will certainly be using Queen of Maids, and Jacqueline in particular, for all of my future cleanings. Highly recommend.

Kelly S.

8/15/2018

Evelyn and Betina did a great job. I just moved out of a rental house and was exhausted but needed to leave the house looking great; they helped me do that! So easy! Thanks for a job well done. I will be calling again!

Angela V.

11/08/2017 12:00:00 SA

We have used Queen of Maids twice now and have been very happy both times. Last time we had Susanna's team and this time had Polina's team. They clean every inch of the house and worked wonders on one of our bath tubs. Clutter is arranged nicely and the floors shine. Polina's team this cleaning went above and beyond and found and killed a live scorpion in our home....now that's dedication! We will definitely be using them again. Teams have been professional, on time, and always very sweet. You should absolutely try them out!!

Jessica P.

9/21/2016

We are so happy to have found Queen of Maids. Thanks for leading us this direction, Yelp! I love the easy, online booking and competitive pricing. The company operates with integrity. I didn't love our first cleaning. The owner called me right away- he was understanding and apologetic and sent an amazing crew out right away. We have had about 5 subsequent cleanings and are so happy. Two weeks ago, our house wasn't too messy when the cleaners came- so they added all sorts of hotel-like touches all over the place (fancy folded towels, etc). Today our house was a disaster, and it was spotless when we came home. We are super happy.

Shannon G.

3/18/2017

Scheduling and paying online was a breeze, the team showed up right on time and did exactly what I asked. The price was comparable and the husband and wife team was friendly and efficient. Thank you guys!

Erika S.

11/07/2016 12:00:00 SA

I had an empty condo that needed cleaning before putting on the market. The two showed up on time, were very nice AND SPOKE ENGLISH. Nice perk since I had a few weird requests! They did a wonderful job. I was more than pleased and would recommend them to anyone.

Rj K.

2/15/2017

This company is exceptional. The two ladies that cleared the place I was moving out of did a phenomenal job. Let me assure you, it was no easy task. The ladies that cleaned and the lady on the phone were so friendly. They were upfront with all costs and offered a few extras without pressuring me to buy them. They didn't charge me until after the job was completed and they knew I was satisfied. I'll use them any time I need the service.

Matthew H.

08/05/2017 12:00:00 SA

The scheduling was convenient, but I had to reschedule and there was a very high cancellation fee. Also, my cleaners did not put back some of the stuff that they moved and missed some key spots (kitchen table, the flat stovetop). It's high priced for a cleaning service. I'd recommend finding a family friend you trust instead if you're going to let someone into your home regularly.

Magen R.

12/11/2014 12:00:00 SA

I scheduled an appointment with Queen of Maids after reading the reviews on Yelp. We now have the monthly service and they have been by twice. I was impressed with the ease of making an appointment. I live with my boyfriend, and I wouldn't say that we are messy people, but with the dog and both having full time jobs, we have little energy/desire to clean. It is a little expensive, and is definitely an extravagance for us, but I think this is an example of getting what you pay for.

The customer service is stellar. I had to notify them at 11pm the night before that I would not be home for the service and give them information on how to access the home. I thought for sure I would be getting a call the next morning asking how to get in. Instead, a few minutes after I sent the email I received a reply thanking me for the update and letting me know the cleaning team would be notified. Amazing. I came back from the event I had that morning to a sparkling clean home. They even vacuumed the dog hair off of my couch. The home also has three stories, and I was so grateful that they vacuumed each and every one of those stairs. My favorite part was probably the fact that there were no more fingerprints all over the stainless steel appliances - my pet peeve.

I assume that they were on time since I got home only two and a half hours after the scheduled cleaning and they weren't there. I'm very pleased so far and I hope it continues each month!

Stewart M.

7/14/2018

Service was great. They were on time, worked solidly and thoroughly, and left the place spotless.

Couldn't be happier. Thanks

Melissa R.

2/26/2017

I was in a time crunch and needed a space I was moving into cleaned as soon as possible. QOM was very thorough and did a great job on my apartment. When there was a part of my house that they didn't put as much focus on as I wanted, customer service sent someone out the following day (a day they are normally closed) without hesitation. The end result was great and I am very happy with my service. I'm thankful for the quick correction and the great customer service overall.

Allison M.

11/04/2016 12:00:00 SA

I scheduled a move out cleaning with Queen of Maids to make sure our rental was looking good when we turned over the keys. Kym and Lacey were very professional and friendly! They were on time, did a walk through with me and let me know right up front what they thought the job would entail. Kym made sure to update me and when I went back to see the finished product, I was very impressed with how good it looked. I love the ease of scheduling with Queen of Maids, especially if you don't want to get into a contract and just want occasional help with cleaning your house. I would definitely recommend them, the team was great and all the communications from the company were helpful and professional.

Biray S.

8/16/2016

We've been extremely pleased with Queen of Maids. They are responsive to our needs, available for questions and always send follow-up emails to remind you of appointments. They've accommodated our schedule and sent the same people to clean our house (which makes things consistent and efficient). Definitely ask for Brenda and Steven, they are a dependable duo! They always show up on time and do a thorough job, but also focus on those high-traffic areas that need attention. We also really appreciate that they use cleaning products that are safe on our furniture, don't leave a sticky residue, and most importantly, don't leave that harsh chemical smell. Thank you for your hard work and commitment! We'll continue to leverage their services for our regular cleanings!

Rich T.

9/16/2016

Tried them out as I needed my place cleaned up. Easy to sign up online and prices & services were very clearly stated. They showed up on time, got the place super clean, and good follow up to make sure I was happy with the service. I would recommend them.

Leilani S.

2/21/2017

This is the first time I've had a service come to my home and clean it. I didn't really know what to expect but as soon as the team came and explained what the process was, I was excited to see the outcome. They did exactly what I asked and the house turned out amazing! It was nice to sit back and within 2 hours have a clean home!

Anthony H.

5/22/2017

I cannot speak highly enough of their customer service. Best I've ever seen.

Ian T.

3/31/2017

We were assigned Paulina's team. They arrived on-time, were very respectful to our belongings, and did a thorough job of cleaning.

We paid for the add-on pet hair service and they did a very thorough job removing all pet hair.

Our two-bedroom house took a bit over two hours with two cleaners, and the place has never looked better.

Rahul R.

01/09/2016 12:00:00 SA

3.5 stars

There is a lot to like about this service. Their website is very user friendly and organized. They are also a very transparent company and publish their prices on their website; almost no one does that so they truly must be commended for this. We used them one time but were disappointed with the actual cleaning service. The cleaning was not thorough in our opinion. They were in our home for a little over 2 hours. The sink handles, shower nobs and other metal was not shining. They didn't move furniture to vacuum. The ladies who arrived were very pleasant and we had no issue with them on a personal level. We felt the cleaning was about average or what you would find if you had called another routine cleaning service in the Valley. But for the prices they ask, the amount of time spent and quality of their cleaning need to be vastly improved in our opinion.

The positive is the company truly strives to provide great customer service. They followed up with me after the cleaning and I expressed my displeasure. They were very friendly and apologized and tried to reschedule another cleaning. They were willing to send someone else. I may take them up on this offer and if the cleaning is better, I will update my review.

Richard F.

1/17/2017

Rosangel did an amazing job on my condo!! Everything I requested to have done she completed.

Jason B.

8/23/2017

I've used multiple cleaning agencies and this one was pretty much on par with all the rest. Did better on certain things then others and did worse on things then others. On e good note they are offering to make things right but this review is based on my first impression of their services. Also they were pretty fast, actually fastest one I've had but again unfortunately didn't do so well on only 2 things. Also they were not very friendly, not mean or rude, just not very talkative. That's just something I admit used to from what I've experienced from other agencies. I would recommend just check thoroughly before they leave

Gary J.

06/01/2017 12:00:00 SA

Polina and her team did an amazing job. We just moved into a new home, and found out that the previous owner had a cat and my daughter had an allergic reaction. I called queen of maids and the next day Polina and her team came over. They were able to rid the house with enough of the cat hair that my daughter hasn't had another reaction. Thank you so much!

Mcknzie R.

6/23/2016

I was extremely impressed by the customer service setting up this appointment. Very easy to work with over email. My house was left pristine. I can't wait to have them back in a few months!

Kristen N.

3/30/2017

I hired Queen Of Maids for my move-out cleaning and they did a great job! They were very friendly and courteous! Great price! I'm glad I chose them for my move-out cleaning and will definitely consider using them in the future!

Kathryn P.

08/12/2016 12:00:00 SA

Had such a great experience with Queen of Maids! The website was so user friendly! Lana and her crew did such a great job on the house! I love clean baseboards and they were sparkling white when they left. It was my first time using a cleaning service and it was such a treat to have the house nice and clean after weeks of being out of town! My boyfriend and I were very pleased! We will definitely use this service again!

Andrea S.

08/05/2016 12:00:00 SA

Sandy and Becky did a great job on my house! They were prompt, friendly, efficient and seemed genuinely proud to do good work. I will definitely call on Queen of Maids again!

Carol S.

5/19/2017

Their website is super simple to use. My life is pretty hectic, so I love that they are willing to communicate with me through email, rather than having to call someone all the time. I've used their services on my own house as well as several of our rental properties. I am looking forward to having them come again in soon so my house can be clean again!

Kat B.

9/26/2019

We just moved in and our furniture was scheduled to arrive from out of state. We wanted to have the home thoroughly cleaned. It was in pretty clean condition already but we wanted it done again before we settled in and our furniture showed up. So we called Queen of Maids. At first it seemed like they did a good job but after awhile we noticed with different lighting that the windows were not done well at all. Lots of smearing. Also we picked up a ton of dirt from the carpet that they were to vacuum. It appeared that they did do some vacuuming but it appears to be a light job. We paid a lot of bucks to have an empty pretty clean, no furniture home cleaned. We are kinda disappointed in the result. Next time we have our home cleaned we will try another company.

Craig S.

10/03/2016 12:00:00 SA

We hired Queen of Maids to do a move out cleaning of a house we were renting. The booking was easy with several time slots readily available on less than two weeks notice. Their cleaning crew (Dustyn and Courtney)were prompt and showed up just prior to their scheduled arrival. We did a walk through with what was needed and they made sure they knew of the areas the property management company wanted specifically addressed. They were quick and efficient too! Did a very thorough deep clean of a 2600 sqft house in just 3 hours! Would definitely recommend them for any cleaning needs.

Lissa F.

11/29/2016

I requested a quote online for a large rental home we have that is vacant. The last tenant tore the house up pretty good and I received quotes from several companies. I decided to go with Queen of Maids because of the good reviews on Yelp and a reasonable price. I spoke with Giomocco and he was able to quote me a price I thought was fair (another co. quoted me almost double what QOM was charging, really??). On the day of cleaning the mother daughter team showed up early and I wasn't at the house so they patiently waited. They were friendly, and willing to work right away. I explained what I needed done and came back 3 hours later to find the home ready for new tenants. They did a thorough job and the house smells good which I appreciated. Thank you.

Penny H.

09/11/2016 12:00:00 SA

I love Queen of Maids. It's easy to book an appointment, the cleaners arrive on time, they're always friendly, and they do a great job!

Todd B.

05/11/2015 12:00:00 SA

Hard-working, efficient, and dedicated to getting what we wanted done with excellent results. Queen of Maids provided a positive experience from beginning to end. My wife wanted the "Big Clean" done on our bathrooms and a few other areas for Mother's Day. My first option fell through so on Friday morning I called the Queens. The gentleman on the phone worked throughout the day with several follow up calls to find me a crew for Saturday. No luck. But first thing Monday Samuel and Sylvia showed up and "went to town"! My wife has nothing but praise for how hard they worked and how much they were able to get done. We chose the by-the-hour option since we were only looking for a few areas. They were able to accomplish the initial lists and more.

Thanks Queen of Maids!

Kimberly B.

2/14/2015

A caveat- my review is solely based off the customer service I received, as I was setting up the cleaning for a friend.

They have wonderful customer service. I was setting up service/buying a gift card for a friend, and they were so easy to work with. I talked to them on the phone at first, to see if it was even possible, and then completed the gift card transaction online. They even emailed me after completing the purchase of the gift card to confirm when I wanted to gift card emailed. For setting something up from afar, they made it easy. I just wish I could tell you how the cleaning went!

Amanda V.

2/25/2015

Overall great service! This was my first experience with a cleaning service so take that into consideration. I like to think I do a pretty good job of keeping my house clean and organized so I was really looking for a cleaning service to do some of the things I do not normally get to on a weekly basis. Setting up the appointment was extremely easy, although I wish they had quoted me when they got to my house because I thought the price was a little steep. The cleaning team arrived promptly and got straight to work. They were there for over 2 hours and had me check their work before they left. I thought it looked good initially.

After they left I noticed they did not do some of things I specifically asked for and was a little disappointed. After getting into contact with the owner, he was more than happy to have a new team finish off those remaining touches!

What a breath of fresh air to have an owner/business take care of the customer-no questions asked! Because of this, I would recommend their service to anyone.

Thomas L.

5/15/2017

Fast, friendly service and very thorough. My family and I are enjoying a clean home due to the great job Polina and Olga did. They were so quiet while they worked that we almost forgot they were in our home! Thank you Queen of Maids!

Chris R.

5/24/2017

Today I discovered, I don't have to spend my weekends cleaning and being a slave to my own home. I hired Queen of Maids and what a great surprise. My home sparkles and shines and it got the deep deep cleaning treatments that I neglect to do, trying to save some of my weekend time. 2 that worked for 2 hours was all it took. They were prompt and did so many extra little things, I'm still discovering them. I can't wait to book the next session in a couple weeks.

Pamela M.

07/11/2016 12:00:00 SA

We just moved into a casita where the former owners didn't exactly grasp the concept of move out clean. At the walk-thru, I was close to tears. It was better when we received the keys (barely), but I knew I couldn't tackle this job. I found Queen of Maids on Yelp, booked them, and thought all would be well. Then the cleaning day arrived and the complex shut off the water from 9:00-2:30. (This was one of many inconveniences that came out of left field.) Jose and Marilyn started the job, then returned on Saturday to finish. I'm thrilled. The place was scrubbed to my standards and I'm looking forward to using this company again.

Heather F.

6/22/2016

I had my house cleaned last Friday and it was excellent. Great service, they did a great job and we're both very nice and polite. We have two dogs and they really did a wonderful job getting the bits of dog hair that get everywhere. I will definitely use Queen of Maids again! Highly recommended.

Donna W.

05/09/2016 12:00:00 SA

This is a very reliable cleaning service. They are always on time, do a great cleaning job, and are agreeable to changing days and times with at least 24 hours notice. They are very easy to schedule and work with and extremely responsive to all questions and comments. Prices are average but worth every penny. I highly recommend this company.

Chelsea B.

8/30/2014

Jose and Marilynn were a tremendous help as we are moving out this weekend! Every nook and cranny is now sparkling. They were quick and professional and their hard work is much appreciated!

I will absolutely be requesting them again on a more frequent basis in our new house. Thank you Queen of Maids!

Jeanne H.

4/22/2017

Queen of Maids did AMAZING!!! Used them for my move out clean and they went above and beyond. My apartment was move in ready after they did their magic!! I will definitely use them again!

Pam H.

09/08/2017 12:00:00 SA

I used Queen of Maids to do a final cleaning on my sold house. The did a good basic cleaning of floors, bathrooms and kitchen. Their vacuum quit and they finished with mine, but overall they were very nice and got a job done that I didn't have any more energy to do.

Erika P.

03/10/2016 12:00:00 SA

I've personally never hired a cleaning crew before but my boyfriend has and for some reason left me in charge of the task....the crew showed up on time and we're really nice. Giacomo (sp) set up the appointment for me and did a follow up call. Some things were missed in the deep cleaning, and Giacomo was very professional and did his best in sending out another crew for the next day. He wasn't able to find any availability and ended up giving us a credit instead. The whole experience was stress free and Dustin rocked!!!!

Ellie R.

12/23/2016

Great job to Polinas team. I needed them last minute to clean my house before I had guests from airbnb rent it out. I have a golden retriever so dog hair is a huge issue. The condo looked perfect when I walked in & no dog hair in site! I was not able to be there when the cleaners were but they made the entire experience very easy and reached out to me to let me know when they arrived. Thanks again, I will continue to use you guys in the future!

karen b.

12/19/2016

Great service! I just moved into a new house and wanted everything sanitized before I moved in! Very accommodating as I called at the last minute, showed up on time and did a wonderful job! Thank you!

Jayson M.

8/16/2016

I was looking for a housekeeping service that I could book easily online and found it with Queen of Maids. In addition to being convenient, Jacquie was prompt and did an amazing job. They will be my regular housekeeping service going forward!

Jeanette K.

03/08/2016 12:00:00 SA

I've never hired a cleaning service in the past but I started with this company! I'll never have to look again as the couple that does our service is prompt, polite & efficient! I have them come every other week & tailor some of the jobs that I want done. It works out perfectly every time

Holly C.

9/22/2016

Queen of Maids was fantastic! Super easy to book and even reschedule! The gal who came out to clean did a great job, was extremely thorough and took the time to make sure every detail was taken care of. I highly recommend Queen of Maids - Ask for Missy! She is great :)

C C.

10/08/2015 12:00:00 SA

This is my fist time every using a house cleaning service, and I couldn't be happier with the service we got from Queen of Maids!! No, I am not getting a discount or anything for writing this review - I just firmly believe in giving praise when it's due.

We are a busy family, and just don't have enough time to clean like normal people. I have time to do quick cleans here and there, but never a full day to really clean the way I want to. So, our house DEF needed to be scrubbed!

I really loved how easy it was to schedule a service, and the price was absolutely affordable! I scheduled online, and received a call the night before to be sure everything was still on track! I was at work when the cleaning crew came, and when I got home I was greeted to the cleanest house we have seen probably since we moved in!

I feel bad, because I know this was a TON of work for this intial clean - but I still can't get over what a great job they did!! They even cleaned inside my microwave!

I will be scheduling regular cleanings now, and look forward to using Queen of Maids to keep our house spotless!

keegan w.

03/10/2015 12:00:00 SA

This update is only based on the phone call I received after expressing my issues with the initial service.

I was offered to have someone come out and clean what was not, which as I mentioned seemed like not a viable solution in my opinion; and we settled on having a dollar figure refunded for the costs of the broken frame and uncleaned areas of my house.

I've been told a new team will be coming next time, which is fine . As I mentioned, it seemed as though the master bath was really where the issue was, nothing else in the house was not cleaned appropriately.

So we will see how the next time goes.

Meg S.

10/19/2016

Wow!! I see why Queen of Maids receives such excellent reviews!! The duo of Jose and Marilyn did a fantastic job!! Our home sparkles and smells amazing. We will be contacting Queen of Maids again soon! Thank you Jose and Marilyn!!

Deborah T.

06/03/2017 12:00:00 SA

I've used Queen of Maids off and on for about 2 years and have been very satisfied. Easy to book online for a one time or repeat cleaning. Maria did a fantastic job the first time she visited our house, she was very thorough. She got to spots that others have missed, it's the cleanest our house has been in a long time. She also put everything back where it belonged after cleaning. Great job!

Sara C.

01/04/2016 12:00:00 SA

After Christmas wrapped up and the decorations were put away, I knew that my house could use a good cleaning, but in light of my son's recent allergy diagnosis and lingering dog dander from a previous pet, I knew I needed to call in the the professionals. I've never had my house cleaned by anyone besides myself and a reluctant husband, so I wasn't sure what to expect. I couldn't have asked for a smoother process and a more thorough job. Queen of Maids made the booking process easy through their website and the email confirmations were helpful. When I needed to change the time of my appointment fairly last minute, they were responsive to emails and earned my trust. Let me tell you what a luxury it was to come home to and quite the best way to start off the new year. I can't wait to use them again.

Carrie H.

05/04/2018 12:00:00 SA

We had Polina's team and they were excellent! Very kind, attended to all special requests, and fast. Also love how easy it is to schedule online. Affordable, too!

C. C.

3/14/2016

Have been using the same team for 9months and they always do a great job. My home is about 1700 sq ft with no pets or children. We love it when they come. Super friendly, polite and thorough. I would recommend service to my family and friends.

Susan B.

03/09/2018 12:00:00 SA

Hired this company to do a move in cleaning when moving into our new home. We had two women who could hardly speak English. They wiped things down to make stuff "look nice", but didn't really clean. They used a towel to mop the floor and rinsed out the towel each time in the same dirty water - disgusting! They missed crumbs in the top shelves of the cabinets and didn't even get the mirrors clean in the bathrooms. There was still soap scum in the showers after they left. I would not recommend them for any type of deep cleaning. A manager did call me and first offered to have another team come out the next day, but we had movers scheduled to come that day, so he then offered to discount the service. The owner called me and offered me a full refund and seemed very sincere in apologizing for this happening and hoped I would consider using them again in the future.

Colleen B.

10/24/2016

Queen of Maids and their staff are terrific. They are so easy to work with, and the staff who clean our house are friendly and trustworthy. They also do a very good job at cleaning! It makes such a difference for me to have people in my house that I feel safe and comfortable with. The are very customer oriented, and want to make sure you are happy with the results.

I can fully recommend them and the work that they do. I also like their online system of ordering what you need and the fact that I was able to chat online with the staff when I had questions when I was originally ordering their service.

Oh, and their pricing is TERRIFIC!

Natasha L.

7/26/2018

Great company! I've used many cleaners in the past and this was by far the easiest and most professional. Online booking is fantastic. And they were able to come on a short turn around at the time I needed. Didn't have to come to give a quote and waste time. Accurate online. Arrived on time, introduced themselves and got to work. Move out clean was spot on, our realtor was impressed. Owner called to make sure I was satisfied day of. And also sent a follow up email next day. Overall best experience I've had. When we are back in a house I will use them again for routine cleanings. Thanks for being one of the easiest parts of our move!

Andrew E.

03/09/2016 12:00:00 SA

We are very happy with the service we received the other day. The cleaning team showed up early and did an excellent job. I wouldn't hesitate to recommend this service to others who need their homes cleaned. I really appreciated the upfront pricing, so I knew exactly what to expect. The customer service was great and I will definitely be using this service again

Cheryl W.

8/14/2017

Brooke's team was great. They arrived 5 minutes early. The cleaning exceeded my expectations. My bathrooms and kitchen shine. This was my first experience using a cleaner and I did not know what to expect. Awesome job will be booking more

Paul R.

10/20/2018

We had a great experience with Queen of Maids. The staff in the booking office was great and worked with our schedule. The cleaners were on time and did a fine job. We have now signed up to be regular customers. You can always try them for a single appointment (which is what we did) and then decide if you want them to come regularly.

David K.

4/22/2018

The Queen of Maids cleaning service did an amazing job cleaning my house after moving out. They cleaned walls, ceilings, appliances- inside & out- carpet, fixtures, bathrooms, windows. Truly excellent work for the price. I would absolutely use their services again and definitely recommend.

Nagesh P.

08/11/2018 12:00:00 SA

I was pleasantly surprised how well queen of maids ladies did the job. I was hesitant to pay $200+ to clean an empty house after my tenants moved out. But it was worth every penny. They spent over 2 hrs to clean each and every corner. I have never seen someone doing such a good job on appliances. The add-on for refrigerator and stove cleaning was very much worth it. My house is ready for rent again!

Celeste M.

05/02/2016 12:00:00 SA

I used the Queen of Maids last month and was extremely happy with the service. I purchased the two hour option and the two people who came to my house were punctual, professional, and provided an excellent service. I requested a quote and within an hour (off business hours mind you) I received a quote that was very reasonable and competitive, and they were able to schedule me with just a few days notice. I also received a reminder call, and a call the next day to make sure I was happy with my service. This is a great company with good customer service. I would highly recommend this company and will use them again.

Guppy P.

11/04/2017 12:00:00 SA

Amanda and Jessica came to our house today for a deep cleaning. WOW! They did an INCREDIBLE job!!! I've always felt awkward having people come in to clean my house so I've avoided it. But I'm now sold!!! THANK YOU!! The process of booking seemed odd. All online and emails, so I was nervous about it but it worked perfectly!

Casey M.

1/13/2017

Love this company! Always easy to schedule a cleaning. The crew we have been using most recently (Polina and her crew) is absolutely wonderful. They go above and beyond what you might normally expect.The office staff is also just as wonderful. Always responds to my questions right away. Never been happier!!

Kim C.

6/17/2016

The two ladies who came to clean my home were very friendly. Showed up on time and did a great job. I would definitely recommend them.

Chelsea S.

06/11/2018 12:00:00 SA

We just had Queen of Maids come out to do a deep cleaning before the birth of our little one. Valentina, Inessa, and Polina did an excellent job. They were very thorough and detailed with their cleaning and tidying. We would absolutely hire them out again!

Rebecca A.

12/01/2015 12:00:00 SA

Service was really fantastic and found them based on Yelp Review. Easy to book online and showed up on time. The service did a thorough move-out cleaning for a 3 bed 2 full bath home with both tile and carpet. They made every room sparkle and cleaned out every drawer and cabinet. They even found some things that were left behind and made sure that I got my returned items. Excellent service and would hire them again. The only negative was that there not a way to "tip" the crew who were professional and conscientious. They gave me a tour of all the cleaned areas and made sure I was satisfied before they left. Great job!

Carrie R.

12/06/2017 12:00:00 SA

Paid $139 for two women to spend 45 minutes cleaning my 2-bedroom, 2-bathroom apartment. That's more than $90/hr per person. Didn't move small kitchen appliances to clean under them, didn't get corners, didn't clean behind the toilet. I not usually a perfectionist, but it was frustrating to pay so much for them to spend so little time and do a mediocre job on top of it all. I've switched to Tidy Casa.

Shan J.

9/28/2018

Stephen and Brenda did a great job for our move out cleaning! Very impressive and I would recommend their Queen of Maids to everyone who needs cleaning service!

Jenny C.

8/25/2018

They came to clean my house today and they did an awesome job! My home was never that clean and smell that good before. The result is over my expectation. I think I will consider having them monthly:)

Mark L.

5/19/2017

Queen of Maids did an amazing job at my house. I was actually concerned that we didn't hire them for enough time. The crew came in and cleaned our entire house in the time we had requested without trying to upsell at all. The coordination in the beginning was easy, the process was great, and the results were a spotless house. Thank you!

Deb R.

06/07/2018 12:00:00 SA

This was our first cleaning service with Queen of Maids. The initial deep cleaning was done by Brenda and Steven and they did a great job!

Jeffrey D.

04/10/2015 12:00:00 SA

I would give them a zero if there was a option. Spoke with Jason over a week ago to book the appt., said he would send over his insurance certificate along with other relevant paperwork to confirm they were legit and needless to say never received anything. The crew was scheduled to be here for their first visit between 2-3pm today and no surprise, No call AND No Show. Called the company they couldn't even find my information. WHAT A JOKE.

Faith G.

8/23/2018

Eveling and Betina were so wonderful!! I am ashamed to admit that I was 30 minutes late getting to the house. I felt so bad and fully expected them to be upset with me (deservedly so). If they were, they didn't show it. They were so nice. They worked fast and did a great job. I would definitely recommend!!

Jennifer D.

8/19/2018

We hired Queen of Maids for our house move out clean. When the cleaners arrived we had just encountered a minor leak when removing the refrigerator from the kitchen; the water needed to be turned off to stop further water from spilling into the kitchen. My father in law was already on his was to Home Depot to grab the part. Shortly after their arrival I received a VM and text at work from Jacoma from QOM, stating that cleaners reported that there was no water and that if water wasn't restored within 30 minutes, the service would be cancelled. I responded via text that the solution was underway and would be resolved within 30 minutes. Five minutes later Jacoma called me again, repeating the info about the lack of water. I repeated what I stated via text, that the water would be in within 30 minutes, asking him to re-direct the cleaners to a non-water required task (there were plenty of these to do). Despite my pleas for them to remain for the 30 minutes, Jacoma was not willing to allow for this time. He would not give me an answer why. At this time I was so aggravated by his lack of professionalism (and desire to keep our business), I told him to refund my money (he has offered to send the cleaners back on Friday, 3 days away, which did not work for our schedule). He refunded all but $50, as I cancelled the service without 24 hours notice.
I understand why policies are in place. However QOM did not allow us the 30 minutes we needed to get water back in place and really did not seem to care that they were losing our business. The final kicker was Jacoma insisting upon refunding all but $50 of our money. QOM left us in a terrible position as we needed the house to be cleaned that day.
As a vendor in the service industry, I suggest that QOM take a look at their behavior and "walk the walk"......such a disappointment.

Update: I spoke with Jason at QOM. He listened to our story and admitted that his staff should have handled the situation differently. I felt him to be sincere. He refunded our late cancellation fee and offered 2 hours of free cleaning. I am hopeful that my feedback will provide for a different experience for the next customer that has a similar experience to our.

Orenda A.

11/14/2019

I previously wrote a post about how hard it was to get a job here after seeing an ad on craigslist that they need cleaners. After filling out an on-line application I received 2 emails saying the rest of the interview would be conducted by phone at a specific time and date. Neither of those phone calls came and every time I called their office, the receptionist said Jason was in a meeting. I must have called 5 times in a week. Not until after I posted my first Yelp about this a few weeks ago (and calling again afterwards) did I speak to another guy who is in charge of hiring. He apologized up and down about how they "dropped the ball" and that the appointment setting emails are automated. No excuses. Either you want to hire GOOD housekeepers or you don't. You lost, but I hope people who use this company are really getting the good customer service that new hires apparently don't get. Bad impression.

Molly M.

7/16/2018

I could not have been happier with the level of service and cleaning I received from Queen of Maids. I used the service for a move out clean. Moving is stressful and being able to get a quote, book online, and not have to clean after my move was a big time saver for me. They definitely exceeded my expectations and I would highly recommend their services.

M B.

10/16/2015

Used this service to clean a house before move in. The sellers were pretty dirty so there was a layer of dirt and grime over the whole house. QoM sent a crew of 3 out and they worked efficiently to clean the home, top to bottom, inside cabinets, inside oven, behind toilets. They did a great job and took a lot of stress off of me. Would hire again.

Hsin-yu L.

02/11/2018 12:00:00 SA

I am thrilled about their result. They arrived on time and did a fantastic job on cleaning the house. I will definitely book them again!

Lisa P.

11/12/2014 12:00:00 SA

I know that this may come as a shock to the other reviewers on here but my service was less than stellar. I came home and did a walk through of the house and found that my dining room was hardly touched, dining room chairs were partially done and the hanging lamp over my dining room table had cobwebs on it still as well as the console table was not dusted thoroughly. In addition, once I went into my 2nd bedroom, I found that it had not even been dusted. Vacuumed, yes, but not dusted. Nothing had been moved for dusting on the table tops. I am disappointed. One positive was that Jason listened to my concerns and thanked me for the feedback. Other positive the floors looked really good. I don't think I will use this service again. Maybe I expect that once you have your house cleaned it should be sparkling. Just me, just saying.

B B.

08/09/2017 12:00:00 SA

We had Queen of Maids come out to do a deep clean of our home, and we cannot express what an amazing job Margie and Julie did with our home. We had done professional house cleanings before with very disappointing results, but this time we couldn't have been happier. The quality and attention to detail were unmatched. They truly do live up to the term "professional." After they left, we inspected the house and couldn't find a square inch they missed. We couldn't more highly recommend them. Five stars!

Brenda H.

9/21/2016

Brenda and Stephen did a great job. Fast and efficient. I've always had great service from Queen of Maids and will continue using them in the future.

P B.

09/06/2015 12:00:00 SA

Used their service in part based on a yelp deal, and in part on yelp reviews. House needed cleaning in a hurry for a home inspection, and they were very easy to book with (and to use deal with). Had to make last minute arrangements, because I couldn't be there, but I'm told the workers were friendly, professional, and fast. When I got home, the clean was pretty good. For 5 stars I would have wanted them to get the "irregular" stuff, like the cobwebs by the ceiling that were missed, and the globes to the ceiling light fixtures. They also left some cleaning product behind in some places.
To be fair, the house needed a solid cleaning, and they did a good job overall, so 4 stars it is.

Lydia D.

12/03/2015 12:00:00 SA

Our tenants left and we started showing the townhouse to other prospects. The first couple saw it and loved it and wanted to move in right away. I noticed that the windows, blinds and ceiling fans were very dirty. I needed someone to come in an clean the next day. Queen of Maids was very accommodating. They came in an cleaned the next day. They were right on time and did a great job. They are professional and friendly. I will definitely use them again.

Amber M.

03/05/2013 12:00:00 SA

This company was so easy to use! I didn't have to hassle with getting a quote I just booked online so conveniently, knew exactly what I was going to get for a flat rate price! No hidden little fees etc. On top of it being convenient they also did great quality cleaning and stayed until the job got done.

I used them for cleaning out my home after we moved out the new tenants were so impressed they are using them now, I love this company because they are licensed bonded and insured so I can relax and not stress over anything going wrong cuz I know it would get taken care of. I gave them 5 stars because I would definitely use them again! .

Cindy N.

8/27/2014

Called with a last minute "oh my G-d, my cleaner cancelled and I need help NOW" request and was not disappointed. Jason quoted me a price for a Move Out cleaning for the following day and helped me to lower the price by making a few changes. I needed them to come the afternoon of a move and not only were they on time...they were early! So early that I wasn't there! They let themselves in, did a thorough cleaning and let themselves out. I never even saw the girls! I went by the house later in the evening and everything looked perfect for the new owners. I will definitely use them again to help me in my new home.

Valerie E.

04/11/2018 12:00:00 SA

Queen of Maids did a fantastic deep clean on my house. The interior windows were cleaned so thoroughly, letting in more light, that I at first thought the window screens were missing! My house was immaculate. Very happy customer.

Craig G.

04/08/2016 12:00:00 SA

We had fired our previous monthly cleaning service because their quality had dropped and we constantly battled appointment times and billings. Then we found Queen of Maids via this site. Wow. Easy online booking system and fair pricing. The crew was on time and worked efficiently. Best of all they did a great job. I would definitely recommend Queen of Maids.

Kyndra C.

3/31/2016

Super easy online set up. Loved that feature. Cleaning crew did a great job giving me peace of mind before I fully move into my condo. Only feedback is that I wish they would have paid closer attention to baseboards. I would definitely set up another service just because it is so easy to do. The flat rate pricing is nice too. Thanks!

kelly b.

7/20/2017

I am very satisfied with my cleaning crew, I went through a couple of different ones before I found the right people. If your looking for an awesome team,try Nicole and her crew, you'll be happy!I

Julie M.

10/18/2014

I only needed one room cleaned. The couple did what I asked, they arrived on time, and it took them one hour. My "cat room" is sparkling! Jason, the owner, followed up to make sure I was satisfied. Would recommend.

Leah M.

9/20/2016

Dustyn and Courtney did an excellent job on our house cleaning. We scheduled them for a move out cleaning for our rental house. We were very impressed with how detailed and clean the entire house was. It was well worth the money and very reliable. I will keep them in mind for the next cleaning service I need. Thank you!

Ward G.

03/09/2016 12:00:00 SA

We have found that QOM has always been flexible, responsive, friendly, and very good at what they do. We've used them for over two years and they are part of the family. There isn't any reason why we wouldn't keep from now until the foreseeable future.

Amanda C.

2/22/2017

Our valentine's gift for myself and my husband was a cleaning service and we are SO glad! Samuel's team did an immaculate job. What they accomplished in 2.5 hours is more than I could possibly do in a day, and not to the same level of detail. They were punctual and thorough.

Jason M.

9/20/2016

Timely and high quality cleaning service is what I needed and calling them provided that! Great job with the hourly service for my pre-listing home cleaning. Might seem a bit high in the price range for some, but for the service provided it is a great deal!

Amanda L.

1/23/2017

Please read whole review.. I waited until the second cleaning to write this. First group of ladies came and cleaned did a below average job, ask for the fans to be cleaned they were not, they missed vacuuming 1/2 the steps, didn't move one thing on the floor to vacuum underneath. Rooms were left in disarray, nothing was put back where it belonged I had to go room to room putting things back. Queen of maids did agree to return $25 since I had already cleaned what they missed. Second set of cleaners came, in and out in under 1 hr 15 minutes, they wiped less than 1/2 the surfaces upstairs, didn't wipe one thing in kitchen, stove top hadn't been touched. Dog hair was pushed around by mop, dog hair still on stairs, none of the rugs were vacuumed or even moved to mop underneath. Cleaning was horrible, I would have had a hard time paying $50 for this but I paid 3x that on top of it I get charged extra for just having dogs. They offered to send another set of cleaners out, some how I am expected to ask for time off work and loss money myself to correct their mistake. I am not remotely satisfied with this service and will not use them again.

Update: I do want to express that Jason did make attempts to offer solutions and apologized for the poor cleaning. I was not charged for last cleaning but also due to the poor quality I am unable to continue with their services. The customer service was very good with attempting to resolve these issues so I was able to increase my rating for them.

Rachael K.

08/05/2016 12:00:00 SA

Very convenient to schedule online or by email. Cleaner has been prompt and done a great job. Had a pet hair option, which was great for a cat owner.

Patti D.

6/15/2016

We were off to a rocky start, but Jason provided excellent customer service to get things back on track. Nora did an amazing job cleaning our home, much appreciated!

R. D.

03/05/2017 12:00:00 SA

Polina and her team did an amazing job cleaning our 2400 sf house. This was the second time we used this service. The first time (with a different team of cleaners) was not as thorough and many areas were missed. However, we experienced 100% positive customer service and were never made to feel negative about sharing our honest feedback. They offered to send another team out to fix the missed areas, but we were fine waiting until the next needed cleaning to try another team of cleaners. We will definitely be loyal customers to this business from here forward.

Jill C.

5/19/2017

QofM cleaned both the home I moved out of and the home I moved in to. They were easy to schedule online and were prompt and efficient the day they cleaned. Such a great company! From the scheduling to the follow-up they were professional and reliable! Recommend for regular or deep clean. They can do it all!! Thanks QofM!!

Valerie R.

6/14/2017

I recently posted a rather negative review regarding the quality of the cleaning team that was sent to clean my home. I immediately received a call from the owner of the company and he was genuinely concerned about my issues. We have resolved the issue and I now would now give the company a second chance to prove themselves. A huge thank you to the owner of the company for actually being concerned about the quality of work his cleaning crews provide. I am in the service industry myself and appreciate a response from the owner when there are problems. Kudos to Queen of Maids!!

Bree F.

1/23/2016

I just booked my 4th cleaning with this company. I have NEVER been happy with any previous cleaning company and ive tried a couple such as Molly Maids. This company has gone above and beyond every time. Im a single mother of a Toddler and I work a full time job. My house NEVER stays clean. A Couple times there was a bigger mess than usual and this company came and didnt charge me too much additional to do a little picking/straightening up along with the Dishes. I ask for the same team every time and get phenomenal results every time. Prices are NOT expensive. They are competitive and a better value for your buck because the other companies make you "clean before the cleaners get there" but this company I dont have to have a spotless house just to let them come over with a fine toothed comb. It will be interesting to see how this time will go over since its actually a move-out cleaning and i have selected several add-ons. $230 for a thorough move-out cleaning including windows, oven, fridge, and inside cabinets is very reasonable for my 1100 sq. ft 2 bed 2 bath apartment.

Thank you Queen of Maids for making my life a little easier every time! 1 less day of having to clean the house every few days goes a long way. I have more time to spend with my child and enjoying ourselves instead of having to do housework all weekend. I'd definitely recommend Queen of Maids to everyone I know.

Brianne P.

6/28/2015

Not exactly happy with this company they completely missed cleaning my countertops in the kitchen even after asking for another hour at $65 an hour. I agreed to the extra fee so they could have enough time to complete the job and they didn't clean my counters which is most basic. Would not recommend. This was a first cleaning and they just rushed through it. Not a way to earn business.

Christine D.

1/16/2018

Twice we hired Queen of Maids to clean our vacation rental. First cleaners tried to get us to hire them directly. In both cases, the house wasn't cleaned as we would have liked. Hair left in the bathroom, floors we not swept... Will not use again.

Robert S.

6/21/2016

This was the first time I used a housekeeping service. Both the ladies did a wonderful job deep cleaning my townhouse. They spent almost two hours cleaning. I did a walk through and was not disappointed. The service followed through in their communication and met all my expectations.

Anne T.

1/13/2017

We've used Queen of Maids 4 or 5 times in the last year and a half or so for special occasion-cleaning and do not have other regular cleaners. The most recent time was a few days before Christmas 2016. The past two times we have used their services, we have had a wonderful husband-and-wife team, Jose, and Marilyn, whom I like very much. But even with other teams, Queen of Maids cleaners have always done a terrific job, are punctual, friendly, and well-priced. The office staff is also easy to work with and professional, checking on the client's satisfaction with the work.

Cathy U.

4/18/2017

I hired Queen of Maids to come clean my house this last weekend before my baby shower. I was skeptical as I have OCD and hired a cleaning company a month ago that I had a terrible experience with. My experience with Queen of Maids was completely the opposite, for the better! Both cleaners came in with positive attitudes, willing to do anything I asked and provided all of their own supplies. They cleaned everything to MY standard, which is ridiculously high I will admit, and I was so very impressed with their work ethic and the fact that they went above and beyond on things I didn't even ask to be done. Both women worked their butts off for almost 3 hours. I've signed up for monthly cleanings now with the company as they are worth every penny and I no longer have the energy to do the deep cleaning I want to do. I highly recommend that you give this company a chance to clean your home.

Jodi E.

3/14/2017

Whatever these women get paid, it is not enough!!! I requested a one time visit..... I needed 3 very gross bathrooms cleaned. I have 3 busy teenagers and I work 60+ hours/week, so any free time we have is not spent cleaning!! Not only did the 2 ladies make my disgusting bathrooms look brand spankin' new, they did it professionally and efficiently and they even looked just as happy and fresh leaving my house as they did when they arrived!!! I was literally shocked they got the stains out that they did. I would absolutely use Queen of Maids again. It was worth every penny to me!!

Karen O.

3/31/2017

I just switched cleaning companies, and based on a friend's referral I tried out Queen of Maids. I've been very happy with the quality of cleaning, as well as the responsiveness, friendliness, and overall professionalism of the team assigned to my house. In addition, I have to say how grateful I am for the efforts of our team (Emily and Karen) to make friends with my big, scary looking dog. Their efforts have made a big difference! I'm very glad I switched and will stick with Queen of Maids.

Dave B.

8/20/2014

I have the same two person crew every other week.

They always show up early.

They work hard while here.

My wife is happy and is no longer stressed about cleaning on weekends. Our OCD nanny is also happy and impressed.

What else is there to say?

Alyssa K.

12/15/2016

My cleaning girls arrived on time, were very nice and cleaned around me when I was in bed after having surgery. My baseboards were spotless. They did a wonderful job.

Allison L.

1/22/2015

I thought the service was great and both cleaners were working really hard, Customer service was exceptional as well.

Angelina S.

06/09/2015 12:00:00 SA

Amazing company! I scheduled them for a Saturday morning move out cleaning and I wasn't ready. The company left and came back out the next day but my power was off. They then came another day to clean. Since I couldn't be there they took and emailed me pictures. I caused so many problems on my end but they were so flexible and understanding! I couldn't say anything better about this company. They also did a great job cleaning of course! Thanks again!!!

Dezarae W.

05/02/2017 12:00:00 SA

I highly recommend using Queen of maids for all your cleaning needs! They came out and were very professional and worked efficiently and quickly! I've used a couple other services in the past and this by far was my best experience! Eveling did an amazing job!

Drea L.

04/06/2015 12:00:00 SA

We called Queen of Maids on Friday afternoon when we discovered that our rental house had been left dirty by the tenants who had just moved out. We needed it to be clean and ready for move-in immediately and one quick call to Queen of Maids took care of that within 24 hours. The cleaning folks showed up the next day, on time and ready to go. Since the house was empty and fridge/oven were relatively clean we asked that they take care of cleaning blinds, wiping down walls/doors/baseboards and cabinets, bathroom, sweeping, mopping, and washing the windows. They said, "No Problem" and had it perfectly clean within a few hours. This was my first time ever using a cleaning company and I'm happy to say that I was very satisfied with the experience.

Duysal F.

6/13/2016

I can't say enough great things about this company. I had never hired professional cleaners before. They showed up 20 minutes early, and were the friendliest, kindest male-female team. I adored them. They cleaned efficiently and quickly; their pet hair removal was amazing and absolutely worth the extra $10. Plus, due to a large home reorganization, I was actually organizing my home while they were cleaning alongside me and they were incredibly patient with this process. My home has never looked better and I fully believe it is money well spent.

Steve H.

4/15/2016

We used to use Merry Maids, but they increased their rate so we cut them loose. This company is great. On time, courteous, and did a thorough cleaning job. I love the ease of the online scheduling and the call back/follow up. I also like being able to simply email a real person and get almost instant response.

Jessica S.

02/04/2013 12:00:00 SA

I've been wanting to have my home professionally cleaned for a while but I didn't really have the time to have a consultation and I really didn't want some pushy sales person coming into my home and wasting an hour just to give me a quote, so when my friend told me about Queen of Maids I was super excited. They have their prices listed on their website and they are really affordable! ...No need to have some pushy sales person in my home just to tell me a price I can't afford. Also, I was really glad they had online booking! I was able to choose a time that worked out perfect for my husband and I.

As for the cleaning staff, they did great, were very professional and friendly! We have a dog and live in a dusty area (a lot of new homes being built) so I was worried they would miss a lot of things, but they didn't! They dusted our blinds, dusted our ceiling fans, and even wiped down the front of our cabinets!

I definitely will have them come back again soon!

Kristin A.

10/23/2016

This was my first time using queen of maids. I am one tough critic when it comes to a deep cleaning and I can proudly say I am impressed. They staff called, text, and emailed me to let me know my assigned cleaners were going to be a little late which I thought was extremely professional and showed great customer service. The staff who cleaned my house did an amazing job. We had a plumbing leak in our guest bath so unfortunately they weren't able to get the rust off the baseboards they still did an amazing job considering the circumstances. I will now be hiring them on a monthly deep cleaning basis. Extremely impressed.

Kristy L.

1/25/2017

I am not one to write online reviews, so this review is one that I truly need to share. I am a repeat customer of Queen of Maids - they did a fantastic job on my move out cleaning in late 2015 when I was prepping to put my home on the market. I came back to them again last weekend looking forward to a great repeat performance, but I have to say I was disappointed with the cleaning. I called and left a message with Queen of Maids that very weekend, even though they were closed. I immediately received an e-mail from their team letting me know that they wanted me to be 200 percent satisfied and that they would like to come out to do a reclean for free. Not only was the reclean free, I received a follow-up on a day their business was closed. Queen of Maids coordinated with me to get a team out right away, and two days later they sent Polina's team out. Wow! They did a great job! In times where you feel that customer service is a thing of the past, and that companies don't really value you as a customer, Queen of Maids is my example of how to make your customer happy. Thank you, Queen of Maids!

Emily S.

04/12/2017 12:00:00 SA

We had used their services in December before our Christmas party. I was pregnant and we had just moved into our newly built house in Nov so it didn't need a lot but floors and dust from moving things in was needed. The price was kinda high for us because it wasn't dirty and even tho the sq. Ft. Of our house is large, we weren't having all rooms cleaned since nobody had been in them and they weren't set up completely yet. The couple who came were nice but didn't do a great job on spots easily seen by just doing a quick walk through. I had them clean spots they missed when they asked go walk through but at a point it got awkward to keep pointing things out so I just pointed the larger items like vacuuming the couch and stairs. After they left I realized they didn't vacuum the large area rug in my living room where they missed the couch and the counter tops had alot of crumbs on them when I ran my hands across. There was also a lot of other areas like the glass in the bathroom shower, crumbs between the counter and fridge easily seen of just looked. They called the next day to see how it went and I was honest. Unfortunately my husband had already cleaned for me since I was a large prego lady and it was Christmas eve but they offered to send someone over to clean those areas the next business day. The ladies who came over did a lot better of a job, if I would of had them initially my experience would have been better. However, when they charged my card they added a pet fee for hair which really made me mad as there was no dog hair to clean up. I have two small back Russell's who don't really shed and if thry do its nor any extra efforts as its not long hair and I dont allow them on our furniture either. The first cleaning people were also at my house for maybe an hour so it was not worth the $200 plus pet fee. I am bummed as I am looking for a regular monthly cleaning service now and would have loved to use them as it was easy to book and they came back to reclean which meant a lot. I am now going to be trying a new service.

M H.

12/25/2014

Fabulous job! We cannot say enough good things about the crew that was sent over. Professional and courteous and thorough! Thank you!!

Lynn E.

1/27/2017

We have used this company over several years. The base cost used to be $149 but has risen over the years. We paid $207 including oven cleaning (we turned the electric cleaning setting on the night before). Our team of ladies were excellent. They were on time, friendly (they spoke Russian primarily), and seemed to be concerned about getting everything right. We trusted them to finish up and leave the house in sparkling order as we had to leave before they were finished. They did leave some supplies behind (a bonus I guess). It is very easy to schedule and prepay this service online.

Sarah L.

2/22/2017

I previously left a review after an unsatisfactory cleaning, however, I wanted to leave updated feedback after the positive experience I just had with Queen of Maids in regards to how they handled my complaints. After speaking with a few folks on the team, I couldn't be more pleased with their customer service and how they helped resolve my issue. They were very professional and open to conversation, offered a re-clean and were very fair with getting this all fixed. I 100% appreciate the effort that went into making me happy. Thanks again Queen of Maids!

Hannah B.

7/20/2016

I love the easy scheduling, and my cleaning this week was great. The guy and gal who took care of my house also accommodated the fact that I had to be back in my home office for a video conference.

Jeff P.

4/23/2016

In my opinion, their service acts more or less like an Uber for maids. They act as a hub and contract with different cleaning services. The Queen of Maids administration or "hub" offers excellent customer service. They are polite. They want to ensure you are happy. If you don't like the cleaning service they sent to your home, they will try to arrange a different cleaning service to make sure you are happy. If a maid doesn't show up, they will try to find another service that will appear that same day.

In my experience, the quality of their maids' service was not up to my standards.. They spend very little time at your house in my opinion. When I hired my own maids, they spent on average 4 hours. The maids I hired through them spent on average 2.5 hours. I felt the quality of their work was poor. When I complained, they sent me another maid service and again, their work was around the same quality. When I asked them how long their maids spend cleaning, they told me on the phone the average was 2 to 2.5 hours. And I think that is ultimately where the problem lies. It just felt rushed regardless of who they sent out. It seemed like all of their services were doing several homes in the same day and you were just a number. As a result, I felt like the quality of workmanship was not up to my standards. Our bathrooms and kitchens were not cleaned well IMHO. Our toilets and shower floors were not cleaned and the bottom of the toilet and toilet seat had urine stains meaning they were not even cleaned. he clincher for us was one of the services sent out a completely different cleaning crew. One of the cleaners was a guy with tattoos all over him and I just didn't feel comfortable with that. I didn't feel like calling back and having them send me another maid service. I decided to hire my own service.For the amount of money I was paying them, I found it far more feasible to hire my own maid for the same money and receive a cleaning service who spent more time and provided better service.

But as far as cleaning services go, they are probably one of the best available in the metro. Their prices and customer service are reasonable relative to other service in the Valley. So if you feel the urge to try out a cleaning service, I would recommend trying them out and coming to your own conclusion. And I do love their website. It is very user friendly, clean and organized.

Vince G.

03/09/2017 12:00:00 SA

Lorena was really a great maid to work with. She made sure she wouldn't leave the house until I was completely satisfied with all the bathrooms, kitchen, etc.

Abby G.

8/19/2016

I just moved into my new to us home this week. I really needed a move in cleaning as the previous owners didn't really clean for us at all and I have three young children. I sent in an inquiry at like 6pm and was able to get an appointment for 8:30 am the next morning! I was impressed just by that! Dustyn and Courtney were early for their appointment which shocked me even more and were extremely professional and courteous. I feel they were extremely thorough in their job and made great pains to let me know about anything that went wrong while it happen (ie the toilet seat was broken before they even started and made sure I knew about it, which I already did). When I did final inspection an area of concern in the kitchen where the previous owner's refridgerator leaked was still stained, but Courtney cleaned it up in front of me and it was quickly resolved. I know they worked extremely hard on the house and it ten times better than when we closed. I will be requesting them in the next few weeks after we're settled more to do another run through the house. Thanks Courtney and Dustyn and Queen of Maids!

Greg L.

10/14/2015

Queen of Maids is awesome! From the tech friendly way you can book online, to email confirmations and receipts, they make it easy. The cleaning team is great and do a terrific job. Best cleaners we have every used. My wife is thrilled, and of course that's the most important thing!

Charles A.

08/10/2014 12:00:00 SA

I used these guys to clean my house once, then I hired them to come regularly. I have used many cleaning services, and this is the best one by far. They worked hard and really cleaned thoroughly. And I know if they miss something I can just call them and they'll come back with a new crew and take care of it. There prices are on the low side, so that's good. I am happy that I found them.

Noelle B.

11/07/2014 12:00:00 SA

Queens Maid Cleaning is my vacation rental cleaning service AND property management company. They are AMAZING. Jason is one of the sharpest and most organized professionals I've ever worked with...he gets things DONE and is very communicative. They have gone above and beyond more times than I can count and as an out-of-state owner the peace of mind is priceless. Hire them for all of your 1 time projects or recurring personal or business needs and you won't be disappointed!

Joscelyn M.

11/26/2014

The wonderful company the queen of maids more than met my expectations. I spoke to Marcy who was the customer service manager that handled things in a professional warm and caring manner. She was able to get very focused, hardworking and honest people to clean my rental home. The rental home was in very bad condition. They cleaned the walls, stove, bathrooms, floors, windows, inside the refrigerator, inside the oven. The best, hardest workers (Steven and Brenda) did so much above and beyond from cleaning the ceiling fans to the indoor windows. The home looked so beautiful that I forgot that this rental home used to look that nice before I ever lived in it! That said, I was able to contact the owner Jason, to give him my positive feedback. Since I found Queen of Clean on YELP, I am sending in my sincere and grateful feedback. From Marcy, to Steve, Brenda and then Jason, this company has its act together! All in all I give this business, the Queen of made a 5 star rating for a wonderful job ! Thank you so much! I will be calling them again. Definitely use them. .. Pam Ransom, Chandler Arizona

Alaina B.

11/22/2014

I have mixed feelings as I just got done walking through my house after using this service and while the floors are immaculate, other things have been neglected. Dusting is sub-par (blinds, fans, etc) and this was one area I really needed focus on. I keep up with daily pick up but am looking for someone to come in monthly to really clean the place in areas that I don't have time to spend on. Although they are pricier than other companies, I chose Queen of Maids because other reviewers made it seem like this would be the company to do just that. None of the toilets or sinks were cleaned (which may not have come with the service, I am unclear on that still) and some of the tile floors had left over clumps of dog hair that the mop didn't get. The shower was another thing I needed scrubbed well, but I will be re-doing it as it is streaked and not fully rinsed. Lastly, although the bedroom looked tidy, some of the dog's toys and my shoes were thrown on the bed in a pile. I don't put a lot of stuff on the comforter because it requires dry-cleaning so that was a bit of a turn off. I realize we have a larger home with a big shedding dog, but that was the reason I needed a cleaning company to give me a hand. Will probably hire someone cheaper next go-round. I called the office during office hours and received an automated system that told me to go online for assistance, so if this pans out better I will adjust this review accordingly.

Colby L.

09/05/2014 12:00:00 SA

These guys are amazing. I gave them a list that I didn't think they could tackle in two hours, but they did my list and then did a bunch of other stuff on their own. Things I was grateful for. Things like the inside of my microwave, making my stainless steel shine, wiping windows, dusting and wiping cabinets til they were shiny. I only asked for my floors, baseboards, blinds and bathrooms but they did all of that and more. They go above and beyond and were so kind and friendly. I will definitely use them again, and recommend them to everybody.

Melanie C.

09/12/2015 12:00:00 SA

Queen of Maids has been an excellent service. I love the convenience of booking and auto-billing online. The crew they sent has cleaned my house better than any other cleaning service in the valley. And they always ensure I am satisfied with my service. At last...an EASY button for cleaning services!

Jane S.

12/08/2014 12:00:00 SA

What a gem! Finally I have someone I can communicate with! They were prompt, pleasant to have around and did a great job. I loved not having to repeat what I needed done. I am looking forward to having them again.

Celeste H.

6/18/2016

I'd been looking for a cleaning service and stumbled upon Queen of Maids. It was my lucky day. First, they have a convenient and easy online scheduling process which is a plus for me. I opted for the one time cleaning at the flat rate since my home was in need of some serious TLC and I wanted to try them out before committing. Second, there is only a 30 minute arrival time window and they are on time!! Third, the crews ask if there are particular areas of focus and are very thorough in their cleaning. Forth, this company aims to please with a follow up call the next day to ensure the service was to your liking. If it isn't, they send a crew out to redo the work to your specifications the same day! I was so impressed with the knowledge of proper care for various surfaces and attention to detail that I signed up for recurring cleanings with the crew that serviced my home. They even cleaned doors, light switch fixtures and the door step. Incredible workmanship and service!

Patricia I.

3/24/2015

The overall service I received from Queen of Maids was excellent. From the easy on line ordering of the exact cleaning I wanted to the excellent service over the phone - all was customer friendly. The two people that came to clean did an outstanding job. I also appreciate the phone call and email to seek my feedback on the service. I would for sure use Queen of Maids again to clean my house in AZ.

Brian C.

7/30/2015

Just wanted to let everyone know this service is legit!! You get what you pay for. I just had Elena and Maria leave and we were stunned at how clean they got the house. Did little things I wouldn't have thought of, and both were pleasant as could be. The gentlemen I spoke with at the office was friendly too. Highly recommended. Thank you ladies!!!

Kimberly R.

4/22/2017

If I could give negative stars, I would. I booked this company online after calling them and explaining that I had a rental home that wasn't left in great condition. The receptionist helped me make the selection of services that I needed. The total, 298.00 for a 1300 sq. ft. (3 bedroom / 2 bath) home. I thought it was a little pricey since the cleaning lady that I use in my own home charges 20$ per hour. But probably fair given the condition of the home. My husband and I even drove up to the property in the morning to make sure all trash was removed and house was completely empty and all appliances were removed. Two ladies showed up. We talked about the services I prepurchased and then we left. An hour later I get a call saying that the price had changed to $100 PER HOUR! Luckily we were just around the corner purchasing new appliances when we got the call. We chose not to continue the cleaning and went back to the property. It was a move out so I had just finished taking pictures that morning. When I returned the house was in the same condition as what I left so I took more pictures in case they charged my card. I came home to an email saying I wouldn't be charged for the "partial" cleaning. They didn't even do anything!! This is clearly a bait and switch upcharge company that we will not be using again. Seriously the most unprofessional experience that I've ever had with any company.

Rebecca E.

12/16/2014

Queen of Maids took care of the refund that I mentioned earlier.

E G.

03/05/2015 12:00:00 SA

The people I dealt with on the phone and via email were open, friendly, nice people, very responsive and they delivered great service. The 2 people who came were nice, easy to be around, brought their own supplies and did a fabulous, thorough job in less time than they anticipated., which involved cleaning the place after a bunch of dirty, dusty remodel work. They were all reliable, responsible and respectful. I would use them again and highly recommend them.

Michelle B.

4/22/2013

Wonderful, professional service! They came in and got straight to work cleaning places that have not been cleaned in a long time! I'm a first time user but having worked as a house keeper myself I wasn't sure what to expect. They live up to their word and reputation for thorough deep cleaning. As a mother of 6, I have just been trying to stay afloat but with their service I'm completely caught up! Can't say enough good things about them!

Shalene K.

10/25/2014

Queen of Maids has been awesome to work with. They are super accommodating & responsive. All the cleaners are excellent- but Kym & Lacey are the best! Not only are they very detailed & thorough, they are comfortable & experienced with dogs. For the first time since we moved to AZ seven years ago, we are able to leave our dog out when the cleaners come. He totally looks forward to their visits & starts wagging when he hears them coming. We hope we never have to find another cleaning company: we wholeheartedly recommend Queen of Maids!

Corrine M.

05/01/2015 12:00:00 SA

Haven't used them yet but I'm already a fan :) Giacomo went out of his way to get me an appt. the very next day, first appt. in the morning before I have the carpet cleaners come in but unfortunately I had to cancel because I thought I would be able to get in the property before them but I was unable to. So I was planning to go in & do it myself the next morning but very unfortunately I lost 2 crew members (my teenagers- other obligations) so called them back to see if I can get them out & Jason (who already heard of my dilemma from the night before) truly went out of his way to get a crew out to me (mind you, SAME DAY). He tried rearranging crews & everything but unbeknownst to him I of his crew members had a family emergency & NEEDLESS TO SAY THRU IT ALL I STILL GOT THEM SCHEDULED FOR 1ST APPT. the next morning! Tell me that not's EXCELLENT CUSTOMER SERVICE! And as far as other people that like to give bad reviews I suggest you read their reviews & see that some people are too picky & can NEVER be pleased, OBVIOUSLY! They give everyone bad reviews. Thanks Sooo Much Queens! Let you know how they clean tomorrow.

Josh K.

4/23/2014

Great Service, easy to schedule and view pricing on their website. I had a question about their service, so I called, and was able to talk directly to the owner. Great experiences so far.

Amanda W.

11/04/2014 12:00:00 SA

Queen of Maids did a move out clean for us this past weekend and we were so impressed with their work and professionalism. They showed up on time and got right to work. They cleaned out all of our appliances, cabinets, baseboards, windows, dusted our blinds, cleaned our bathrooms, vacuumed and mopped. They did such a great job and I was so thankful for their help. Moving can be so stressful and it was so nice to not have to worry about cleaning. Thanks Queen of Maids for making our home shiny, clean, and ready to sell!

Laurence S.

12/18/2014

We were in the middle of a move to AZ from CA and decided to have the house cleaned while nothing was in it. We had seen the home on a trip here about a week before the move and it appeared as if the prior owners put quite a bit of effort in to it, but I wanted it to look awesome before we moved in. So I scheduled a carpet cleaning service and called Queen of Maids to clean the house. The bathrooms were already cleaned very well by the previous owners and the fridge wasn't that bad, so we told them not to worry about those areas. I was mainly concerned with the kitchen , living room, and bedrooms. When we arrived at the home to move in I was a bit disappointed with the end result. The home actually looked about the same as it did when we had visited a week prior to moving in. The kitchen didn't even look like it was touched. I honestly thought they might have cleaned another home, but my realtor guaranteed me that they were here cleaning. When I asked my realtor how the home turned out, she paused and replied with "ummm, its good". My father is a huge believer in yelp, and he wants to give Queen of Maids one more chance because he is looking for a long term cleaning service every two weeks. So I will give them one more chance and make an appointment soon. I will mention the prior cleaning and hope that the next time they come out that it looks better than the last time or this will be the last chance I give them. It has been about two months since that cleaning, so this is a bit delayed, but it seems like Queen of Maids is the only maid service in the area with positive reviews.

Lisa O.

6/18/2014

Putting our house on the market so it's a busy time for us. Suddenly I realize that the house will be listed THIS WEEK and I still don't have an appointment to get it cleaned - uh oh! Lucky for me, Queen of Maids fit me in at a convenient time with short notice. Even luckier is the fact that the price is good and the service was GREAT! Stephen and Brenda made the place look great. My equally picky husband was also impressed and they followed all our instructions - from what we needed done and to not let out the cat, etc! Would definitely recommend Queen of Maids and will call again for any future needs. Thanks! :)

Mark M.

4/29/2014

These guys hit the door and work hard from the minute they arrive. We use them on a monthly basis, which provides a price break. We have a 5 bedroom home with 4 bathrooms and they make it all shine. We especially like having them come by just before a family party (and sometimes just after). We are super busy and it is just so nice to have a cleaner that just gets it done. Booking on-line is a breeze. You can schedule in your pajamas at 2:00am in the morning. Yahoo! Definitely works best for our life style. Service is unsurpassed in my experience.

Charlie F.

01/12/2014 12:00:00 SA

I have a second home in Phoenix and I needed a clean up a party I threw. I booked Queen of Maids for my cleaning at first because mainly everything could be done online. I saw my price and knew what I was getting. The cleaning itself was great. They cleaned up my whole house and all the mess that was left over from the party. Next time I'm in town and throw a party I know who I'm booking to take care of things.

Meg S.

11/05/2013 12:00:00 SA

We hired Queen of Maids to do a final clean up of our apartment in Chandler, AZ. The team arrived on time as scheduled and did a thorough job. We were very satisfied with their service and we will certainly recommend them to others.

Cindi N.

04/04/2013 12:00:00 SA

I was very happy with the cleaning service I got from Queen of Maids. They did a great job and I'm especially happy with how my blinds look. I feel like the cleaning was very thorough. The two that cleaned my house were prompt, courteous, and very nice. They stayed until everything was done I feel comfortable knowing this company is licensed and insured and that the employees have an extensive background check. I love that you can book online and the cost is exactly what is says. I would highly recommend this company and will be using them again.