Patterson Homes

I would like to recommend Jake Watzke (480-277-2856) of Patterson Homes to anyone in need of a home repair or remodel, large or small. We had an insurance claim in which flood damage occurred to our living room ceiling. We also had to replace flooring in the upstairs bathroom directly above the living room. Jake worked with us and our insurance company to secure adequate funding to repair the damage to new original condition. We were kept advised thru-out the process and included in discussions in how to proceed. The project was completed to our utmost satisfaction. Special thanks to his professional crew Rubin and Juan.

Sincerely,

Rick Wilson

Not much to say just the worst experience. We had an underground water leak that made its way into our bathrooms. Patterson Homes was recommended by the restoration company to reconstruct our bathrooms.  

Poor communication through out this whole process. We did like the bathrooms once they were finally completed.

Just an overall unhappy experience! From the project manager Matt down to the workers. Not friendly workers and they always acted like they hated their jobs.

If we ever decide to remodel any other rooms in our house we will not be going with Patterson Homes.

No honesty no integrity and poor communication!!

And one last thing they did very sloppy work and did not clean up after themselves including paint on the floor that we as the homeowner has to figure out how to get the paint off our concrete floors!!

These people are awful to deal with... even for contractors. We had water damage in the kitchen, and were going through insurance to get the repairs done.Matt N doesn't adhere to scheduling, doesn't communicate, and will tell you whatever you want to hear, and then not back up his statements. Jake W wanted to rip out all cabinets in the kitchen because they wouldn't be able to match the color... yeah, that doesn't sound like padding the bill, aka insurance fraud! The one star is because I can't give zero stars. Avoid this company!

This review has been a long time coming, but I honestly  have been avoiding having to relive the experience by writing it out.

This review is specifically for Patterson Landscaping, part of Patterson Homes. We bought a 2018 home on 1.2 acres and we needed to get it landscaped. After getting quotes from several companies, we decided to go with Patterson, who were not the cheapest but gave the impression of pure professionalism. We signed a contract March 2021 for them to extend the pavers on our driveway, create another walkway to the street and a walkway all the way to the back patio, which would be doubled in size with paver overlays. We also wanted some low maintenance plants, a few boulders and rock and a pergola cover over the back patio extension. A huge $40k project that was nothing to scoff at.

They had originally said they would start in 6-8 weeks. They didn't start the project for 16 weeks! They blamed it on being unable to find the correct pavers to match what we already had. When they finally said they found them and they were delivered, they were the wrong pavers! They have been looking for the wrong thing the entire time. The good news was they were able to find the right ones within a week and got started.

They ended up not having estimated enough rock, ordered more, poured it in the wrong place on the right side of the house and were going to leave it looking halfway done over there. We eventually got them to agree to either scrape it or fill the rest of the area in to correct the mistake.

All in all, the front yard project went relatively well and everything looked good. Then we got to the back. As we already had a concrete slab patio that they were going to be extending, they decided to use veneer pavers to overlay on top of the concrete and then extend over the dirt. I wish I had researched this before, but why should I have to? Apparently veneers do not do well over dirt and should ONLY be used on concrete. We realized why afterwards. Our back patio, with the numerous timing delays (for the pavers and for the pergola cover) is very uneven with large dips of single pavers or whole areas. In the areas where water comes off the roof, it has started eroding the quarter minus underneath and now pools. Mortar at the edges of the patio is already cracking. And they have refused to acknowledge or do anything. When we had to have ROC come out to look at it, Guyton promised to amend it any way possible so we would be happy. And then we never heard from him again.

Overall, from signed contracts to completion, it took 9 months (they said it would take 6-8 weeks to start and 2 weeks to complete). They then had to come out 3 months later to fix some broken mortar on the patio. It has since broken again (3 months later). This company is a nightmare of miscommunication and lack of communication. I would never recommend them to anyone.

I had a water leak under the floor in my bathroom resulting in the entire bathroom having to be ripped out. Shower, tub, floor drywall, etc. Patterson homes did an incredible job of putting it all back together and I have to give special kudos to Spencer who is so great to work with. Any time I needed to get a hold of him I would text and he would respond right away. He was totally on top of all the contractors that had to come and go for various parts of the repair/renovation. I really appreciate all the effort he put into getting this bathroom repairedand it's now better than it was before.

We had Patterson do a pretty large remodel ($135k)  on our home and yard.  Darren was the super and he was good while in the project.  However it took a lot longer than estimated - was supposed to get done in 2018 but was not done until late May 2019. After the project was done there was NO follow up. we could not get Darren to respond. I noticed in August if 2020 there were some issues with the work that was done so i again reached out to Darren with no response. again, and no one foloowed. Patterson EVER followed up with us.

A few weeks ago the new pool pump they installed quit working so i reached out to Patterson Homes and they sent someone out, but they thought it was for an estimate. He said yep those are warranty issues but i need to talk to my boss who will have to talk Ryan the owner. The Estimators Boss called me and said it is Ryan's issue.  I asked that Mr Patterson call me. He has not. So I called the office and asked for him to call me. He has not.

oh, and they never registered the pool equipment with the manufacturer. They didn't tell me to register it either.

I also learned  that Darren quit/got let go right after my project was done. No one ever thought to follow up

I googled Mr Patterson and it looks l like he has some other issues he may be dealing with.

I would not recommend them to anyone. You spend that much money and no follow up, no return calls, not honoring they warranty.    That is poor business. and it
looks like there are ethics issues also. I would not give them any stars.

Beware doing business with Patterson Homes unless you like to be left hanging. We contacted them about doing a bid on our remodel, and they set up an appointment for Guyton to come and look at our project. He ended up running late and missed us entirely. We figured mistakes happen so let it slide and emailed him our plans.

He never sent us a single email or contact attempt after that. I emailed and called him repeatedly, and every date he gave me to follow up or get us bid info went by without any sort of update. Finally, two weeks after the last deadline he gave us we just gave up on Patterson Homes. I guess the good news is we discovered their lack of responsiveness before we contracted them to build our home.

I had several great experiences with this company prior to them losing previous project managers I had worked with before. Once they had left I contacted Jake Watzke Restoration Manager several times in an attempt to complete the work they had been contracted to do by my insurance company and those requests obviously fell upon deaf ears. Because not only was the work never completed by I actually needed to hire another contractor to complete the repairs Patterson was originally hired to do in order to sell my home and pass inspection. Such a joke. If your looking for repairs after an insurance claim there are far too many options and/or companies out there to have to settle for Jake Watzke and Patterson Homes.

Gibran G came to our house and corrected a lot of the issues that had been done by someother contractors. I really appreciate the hard work and effort he really puts into making sure things are correct.

Had them come out to my home, sat at my table, discussed the project, took measurements etc.  Said they'd have a quote in 3 days.  Coming onto almost two weeks and no responses to my follow ups.  I imagine how it would be if they had my money.  If you are the type of person who loves having their time wasted, these guys are for you.

Glad I found them. My project manager Guyton was so friendly, knowledgeable, patient, understanding and attentive! I feel he really went above and beyond to meet my timelines and budget. The crew Javier and Alex did great work and were very quick and efficient. Fair pricing. I would definitely recommend them and use them again!

This review is coming from someone who has a lot of experience with GCs and what to expect in terms of the bare minimum. Patterson Homes is the worst legitimate company I have come across. No site supervision. Unprofessional project managers. Unwilling to admit to errors or to correct errors without forcing the situation. Inexperienced staff. Blames the customer at every possible opportunity. Lies.

Ruined my beautiful phoenix brown concrete floors - had to pull teeth to get them to salvage the floors to whatever degree possible. They left me with concrete floors that now show the aggregate as the finished surface due to the fact they had to grind the surface down in an attempt to repair their error (which they never will admit to). What happened to my pristine hard-troweled concrete floors you ask? Well, they decided to paint dark brown stripes on top of every single crack they found. Blame me for it. No, sir, I asked for you to fill the CRACKS not to fill and stain the cracks with dark brown overlapping at least 1 on either side of the crack leaving me with a brown zebra, camouflaged floor. They told me this is how it is done. wrong. I have never seen it done that way EVER and this isn't my first rodeo. It was insulting to me and the historical house. They have no understanding for maintaining historical features within a home. INSULTING. run far away. On top of all this, they expected me to pay the invoice addressed to the wrong person as well as with an added fee they tried to slip in there on top of what I previously agreed upon in less than 30 days or else they would send me to collections. Insanity. Oh. And they would not allow me to speak with the Owner during this whole nightmare, as I was told he wouldn't say anything different than the awful project manager I was stuck with. Really? You don't think a good conversation with the owner of the company might prevent a bad yelp review from happening in the future....

Work began 3/2018 remodeling kitchen, master bath, flooring in 4 rooms. No exaggeration something went wrong every step. 1st superintendent quit weeks into the project. He was a big reason we hired this company We hoped it was just sour grapes but came to find near half the company left at the same time to form their own company. He was replaced by Darren who gave lip service to being the best and having no problem picking up the project. Smooth talker, good salesman, horrible project manager. Was almost never there! Only time we'd see him was damage control after we complained enough. Reached out to the owner twice & NEVER a response. He sent our concerns to the same employee we were expressing concerns over, just making things more uncomfortable. CARELESS! So with that I'll list just some of the endless problems: 1.Explicitly asked for and bid clearly stated kitchen & bath cabinets were to be all plywood construction...much of the boxes and all shelves are particle board. When questioned we got doubletalked to make it sound like we got what we asked for. 2. Signed bid said cabinets lacquered for anti-scuff & scratch. They scratch easily and the paint color transfers when wiped in some areas. Refused to do much but say the bid shouldn't say anything about scratch resistance...well it does! 3. ALL the cheap particle board shelving they put in all cabinets is chipped and there's a giant hole in one of the cabinets 4. Plumber (Dion) tightened new oil rubbed bronze tub faucet with rough tool that chewed up the finish and left without saying anything. They did replace it after enough complaints, but their billing and bookkeeping is so bad that I've no way to know they didn't double charge me for this. They couldn't/wouldn't itemize or logically explain any billing, and left things in invoices they never did. 5. Same plumber, sent to install touch activated faucet. Installed as a regular manual faucet and neglected to install electronics.Left again without saying anything. And he took the electronics with him! Then we mention they say woops, but we don't have the parts anymore, don't know where they went?? Eventually they pulled parts from a local supplier. Work but aren't an exact fit for the model.6. All 3 sinks installed leaked within 2 months...asked for a different plumber but they refused to send anyone else. 7. ALL grout used to tile master bed, bath floor, shower had to be re-dyed because the color was splotchy and just OFF. They finally go back to fix, which takes multiple attempts because if we don't point out every spot they aren't going to catch it. Still not great in a few areas 8. They DO NOT clean up after themselves! Brand-new cabinets were so filthy it took days to clean the dust and pencil marks left! They did drywall after cabinets and didn't cover so drywall dust everywhere. They didn't cover much of anything and were ok letting the dust get all over house. Front yard full of grout because they just dumped buckets wherever. Wood glue left all over kitchen floor. Didn't mask cabinets and got paint overspray on walls and left it. Cut wood in yard without covering and left a bunch of sawdust in the gravel. Cigarette butts left all over front yard. Old rusty tools and other trash left. 9.They DO NOT know how to install & grout beveled edge tile backsplash. Took 3 attempts to do acceptably, and only redid because we persisted. First 2 were so poorly done it's insane we had to point out in the first place. 10. Installed the WRONG carpet pad. We ordered high-quality carpet and wanted the quality pad to match. For comfort & the extended warranty through the same manufacturer. They installed cheap Home Depot pad. Tried to doubletalk & say it's equivalent and still have the same warranty (false) and refused to fix. Then said I didn't know (say this a lot) but even if he didn't, why wouldn't he ask instead of install whatever he wants? Stood our ground and eventually they changed after a lengthy standoff. We had to walk stairs with no carpet and tack strips exposed for a while... unacceptable! 11. Not only neglected to pull permits, but actively confirmed multiple times they were absolutely not required for the scope of the project...Wrong! Came to find after all was done they ARE required. This is likely to cause a mess of future issues for me. Response was essentially that permits are a money grab for the city and they never get them because it's not necessary and it's what they always do so it's ok. Licensed contractor fine with doing unpermitted work. 12. Took 2 months over projected completion date. And the only reason it's done is we won't have anyone from this company stepping foot in our house ever again!

Was referred through another website. When they contacted, looked them up on the state licensing website and couldn't find them as actively licensed (azroc.gov for reference). Asked them for their license number. Crickets. That was more than 48 hours ago. I don't really expect a call ba

Very unprofessional they tricked me into getting work done that was not covered by my insurance... thus sticking me with the bill months later after they told me that it was indeed covered, taking advantage of me.  This must be there business model during a pandemic.

Amazing customer service and highly skilled at remodeling services. Great company and great people who work here-definitely will recommend to anyone in need of remodeling services!

I'm a real estate investor here in the valley. I recently had a project I needed to complete in a timely manner but my regular contractors were both tied up with other projects. After making several calls to other contractors who were referred to me by peers in the industry,  they too were all busy or unable to start when I needed them. That's when I came to Yelp. Based on their high reviews, I chose Patterson remodeling to complete my project. Darren was my project manager and handled everything from the start. He answered all my calls, emails and texts in a timely manner and was extremely flexible with additional requests I made to complete the job. The project was completed within specifications, budget and ON TIME. I would not hesitate in recommending Darren and his team and will be using them again in the future.

Patterson did the flooring in our two story home and it came out great. We had a budget, specific flooring, and a small timeline but Sam Matei was able to meet all of our needs and we couldn't be happier. We will definitely use Patterson for all of our remodeling needs!

We had Patterson Homes come in a do a remodel of the front area of our home. We changed an existing office into a mother-in-law suite. We had them add a bathroom and push the home out 4 feet. Overall we are very happy with the project and really like how it turned out. Our main points of contact were Darren and Radu and both were easy to get a response from.

Our house burned down. We got estantes from 3 different companies and chose to go with Patterson because the contractor was such a nice guy and he was able to start right away. Everything was going great our home had been framed the contractor was responsive and upfront then he quit and from what I heard took half the company with him to start his own business. This is where everything fell apart. I was given a new contractor who never answered my calls I had no idea what was going on or when things were being done. Their workers are careless. We had paint all over our trees one of their paint guys kicked in our door and it had to be replaced. They told me to pick out a washer and dryer then a year later tried to bill me for it! They keep no records of what the are doing.... they have horrible customer service. They pay no attention to detail. They recently had to replace a panel in my cabinets because it cracked! The cabinets they use are so cheap they chip. Hardware on my cabinets are uneven. They installed my vertical blinds on my sliding glass door and made them too long so they drag and 5 have already fallen off. The blinds in my kitchen window are crooked! How does that even happen. There was no final walk through to point any of these things out. Some cabinets have holes where they drilled for the wrong size hardware then just patched it up. The fence they put up is awful and they charged and arm and a leg for it. There was a crack in every closet corner window corner in the ceiling down the middle of the entire house that they had to come back and fix. They left some hole in my roof so when it rained I had bad water damage and the entire ceiling on my hallway had to be replaced! The list goes on and on! The only reason I even gave 2 stars is because the handymen that come fix mistakes are so nice and trustworthy. Other than that. Keep looking if you are needing work done. Unless you want to be extremely stressed for the entire time the work is being done.

We had water damage from our upstairs bathtub into our kitchen ceiling and walls. Patterson was amazing working with us and insurance making sure the process went as smooth as possible and remained in the parameters of the insurance estimate.  They even had even had an issue with our supervisor not responding to us mid repairs for days and they escalated the issue and immediately reassigned to another supervisor who went above and beyond to take care of us ASAP.  I was shocked with how well they handled this issue as it certainly was a nail in the coffin and I was holding the hammer ready to swing.  They gained all my future business, not only based on the amazing repair job they did, but based on how management handled the employment issue internally to not disrupt the quality of customer service they pride themselves in.

Thank you Donovan for your patience in working with a perfectionist and making everything happen to bring my vision of a beautiful remodel of my bathroom to life.  You have been a joy to work with and a lot of laughs along the way!  I will be happy to recommend Patterson Homes to anyone I can.

We were very pleased with the update of our kitchen and bathrooms. We worked with Burton and his team to install granite countertops, we replaced our outdated tile, redid our cabinets and installed a beautiful new sink in the bathroom as well as the kitchen. I felt comfortable with all of the contractors in my home and the outcome exceeded my expectations. We would definitely use Patterson Homes again in the future.

I cannot state how happy my house is with the work that was done to our home by Patterson Homes and there staff. It all started with a flood where we had to replace the drywall and carpets. I was out on vacation and my roommates let me know. I had remembered a recommendation from a friend for patterson homes and then got in contact with Chance McKelvie who was the project manager. He was amazing through the whole processes, he was quick to act and settled my mind when I was away from home. He made sure to keep both me and my household know what was happening every step of the way. My roommate a let me know how kind and helpful Chance and his whole staff were. When I got home it was all handled and it was better then when I left it. We liked the company so much we commissioned them for additional work such as our tile. That also was better than expected. We will continue using this company and as she definitely go above and beyond and make you feel cared about. We highly recommend the company and suggest you ask for Chance because he is amazing!

We began working with the Patterson Homes group in late March 2018 after our home had a fire in December.  Their bid was the most practical with the least out of pocket expenses for us.  In fact they came in on budget.  More importantly they agreed to do a down to the studs rebuild of a 4 bedroom home with 2000 sq. ft. including an attached workshop on a 5 week timeline which they met.  This timeline included time to get permits, order materials, schedule the inspector's, handling abatement and debris removal, and deal with the insurance company.  Other bids were 5-6 months for the rebuild which would have put a great deal of stress on the family.  We were making the mortgage payments all during this time so the shortened timeline was outstanding.
From the first day they arrived, they were professional, timely, fully staffed, knowledgeable about all the procedures, and code upgrades.  The upgrades could have been extensive since the original home was built in the 1970s.  Within the first two weeks, their designer met with us to choose colors of paint, flooring, counter tops, shelving and more.  She came back in once the flooring was complete to make sure the choice of paint for the walls was appropriate and complimentary.   To our surprise and appreciation, they made upgrades in materials that we didn't request.  The owner, Ryan, told me it was the right thing to do.  Their attention to detail was a gift.
While on vacation, Ryan called me with an update of where they were in the project.  My passenger was a real estate business woman.  She told Ryan that in her 12 years of business she had never had a contractor call her to give information about her home remodel
As we walked through the house, we found things that needed to be changed.  There was never an argument.  Sometimes there was a discussion, and sometimes we paid for a change.  This company provides a two year warranty on their work.  As we move back into the house, we feel it is a brand new home.
We highly recommend this company for home rebuilds.  You will not go wrong choosing this company to do your new home or a restoration.

Betty