The (new) GE water heater went out and GE had to get one of their contractors out to replace the element that had apparently failed. I was lucky enough to have had Mr. John Gilchrist be assigned my ticket. John came out on a Saturday and remedied the problem quickly and professionally. John was fantastic, he communicated clearly and in laymen terms what the problem was. I feel very comfortable referring Mr. Gilchrist to any of my fellow Yelpers for any of their plumbing issues!