Naughton's

I called for  free inspection with every desire to use Naughtens plumbing to replace a WH. I recieved an estimate for both a water heater and a tankless system. Service initially was great and was excited to use them as they were almost 1k less then Cu***ngs plumbing.   I sadly couldn't get their contractor to commit to an appt day/time or recieve a cb,  called twice with a full VM, so unable to lv mssg, even sent 2 text that wanted work done by comtractor, but still no go. Called main # and asked for a cb, told would recieve one. Ultimately, had to use the next company. $adly, Naughtens lost a customer that desperately wanted to use them. Other company did great work and service was great, though a bit more pricey, worth it.  Wanted to support local company, but had to go elsewhere, still local, but silly reason to lose business, especially with everyone wanting work

Went in for a heater ignitor.  I showed them the old one and they said that they didn't have the exact match but had one that would work...  Well it didn't.  Not only  did it not work, it burned out a board on my heater.  This cost me over $300 to get fixed and they would not take reponsibility for their inexperience.   I will not be going back.

I've been going to Naughtons for over 20 years. As a property manager, I'm always needing something for our properties and Naughtons has been a life-saver many times. The employees are always ready and able to help and they are a go-to source for us. You can go to Naughtons and get useful advise or you can go to a big box and talk to a salesman/clerk. And I much prefer to buy from local merchants as opposed to indifferent nation-wide chains who send all their profits out of town. Thanks!

Stay as far away from this Business as possible. I was quoted a price for their top of the line cooler for my 95 year old mother's house (she cannot tolerate the cold air from an AC unit) They charged us for a lift crane that never showed up, the workers threw  the old cooler off the roof almost scaring my mother half to death. They disassembled the new cooler and drug it up in pieces scratching the paint and reassembled it poorly leaving screws missing, loose and never replaced the duct work which was on the contract. They left the copper tubing leaking and in the interior of the home the thermostat was left hanging and loose. We have written and called Naughton's and they do not return my numerous requests to resolve all the issues with this install. Do not purchase anything from this company they are the most unprofessional company in Tucson. I just wish I could give them a minus star.

My HVAC unit stopped working on the hottest day this year.  I called other companies and the estimates were extremely high.  I called Naughton's and received a reasonable estimate, and they were able to replace both my HVAC units quickly.  The installation was very professional, and I am very pleased with Naughton's.

I am a big fan of supporting local businesses, but have been beyond disappointed with this company.  At first everything seemed great, I purchased two new AC units for our home in Tucson.  The Naughton's  installer partially installed one unit and never returned to complete the job!  After many attempts to contact the contractor, with no response, we started to contact the owner of Naughton's.  He sent out one of his store employees several times, which they were not able to complete the 1st unit installation properly.   After going back and forth for months, we decided to hire another contractor! After review from several other contractors,( we were told the same by each one) the units that  were sold to us from Naughton's were not even the same ones that were in our purchase contract. Since one unit was partially installed, we wanted to return the other unit.  At the time we attempted to return it, we were told that their system was down and they were not able to refund our money at that moment. We have been back and forth for months now  with the same story or avoidance from the store management. The last time we stopped in, one of the employees told us the store was going to be closing soon! Pure dishonesty, value, and lack of customer service!

I came in on a Sunday just over 2 weeks ago.  I bought both capacitors for my roof top AC unit.  On my way home with the parts, I decided to call my contractor first, as they had just serviced the unit a few month earlier and had a no break down guarantee.  It ended up not being the capacitors and I returned them on Monday.  That was 2 weeks ago.  The gentleman there said I would get the refund to my credit card.  I have not seen that credit yet. Today I called in twice and was hung up on.  The 3rd or 4th try later, I was put on hold.  The gentleman there on the Monday I went in for the return, took the 4 parts and my receipt.   Walked out feeling comfortable that it would be taken care of.  2 weeks later, still no refund.

I've used them three times. They will have 99.9% of the parts you need. The main big drawback, their prices are I sanely high if you are a simple customer. They charged me $200+tax for a part you can find for $60 online...I am happy to pay for the service but there are limits. They take way to much advantage of their monopolistic situation. I wanted to buy a capacitor, they wanted to charge $50 + tax, the same exact part was $17 on amazon, and I bought finally $28 from an other local store. I don't expect the amazon price from a local business, but I expect a little more integrity.

Visited store for information on water softener systems, received very little information or help. Store personnel very unfriendly.

I purchased a brand-spankin' new, swamp cooler there at the end of season (mid august) last year.  The pump went belly up on me a few days ago.  I took it in and inquired about their warranty.  After being told that pumps were warrantied for two years, I handed over the dead one.  They looked at it and said it got wet and thus, was not covered.  Yeah, every time I want to dry something off, I put it in a running swamp cooler.  I'll be shopping at the huge, big box chains again from now on.

Part 2
Friday, August 11th, cooler installed. Well, it's not working properly so my mom called Frank Naughton. He told her he would be going to her house on Monday, August 14th and was a no show. We have pictures of the new cooler. It has scratches, dents and the doors look like they don't close properly. Water was leaking from the roof and it was blowing out hot air. Please do NOT buy anything from this business because if you do, Frank Naughton will rip you off like he did my 91 year old mother!

We have used Naughton's several times both at our home and rental properties. We will continue to use them. They show up when they say they will. They do a great job. They clean up after they are done. They are also very respectful of your time.

As a Tucson native, I am a fan of supporting local business. Over many years as a rental property owner, and for my own homes, Naughton's has always been there to support and supply heating (like we need that...), cooling, and plumbing solutions. Knowledgeable staff with one-on-one customer service and fair prices.