Rachel T.
04/11/2021 12:00:00 SA
I found Adrienne's company online as I was searching for interior designers in the Scottsdale, Arizona area after purchasing a second home (a condo) in Scottsdale. I reached out to Adrienne and initially received no response. I had read reviews and looked at work her company had done and was impressed and liked her style. After a week of no response I followed up telling Adrienne I was disappointed that I never heard back. She promptly called me and apologized. I appreciated her quick apology and understand that we all have things come up so I forgave her for the initial lack of follow up on her part. We scheduled a Zoom consultation with Adrienne and one of her associates, Angelica (I was in Chicago at the time), and reviewed photos of the property that I had just purchased. I initially wasn't sure I wanted to spend a ton on this property (I was contemplating making it a rental at some point). We ended the Zoom meeting with Adrienne saying that she would get back to me with an estimate for her fees and some ideas for the space. I was excited because the place really needed a good amount of updating. I even asked Adrienne to include a second quote to let me know pricing if she wanted to select the furniture. Adrienne told me she would be in touch with more information by Wednesday of the following week (my consult with her was September 28, 2020). As of April of 2021, I have never heard from her again. LOL. I guess I shouldn't have given her a second chance after she never responded to me the first time I reached out - it clearly was a pattern. Since that time I was able to find another design company to work with and some great contractors. Given the increases in home values and the general acceptability of remote work since the beginning of the pandemic I became more comfortable spending more on the condo and will finish my current project spending about $90,000 on the renovations. My dad and stepmom are also renovating their home, my mom is looking to purchase a new home in Scottsdale in the near future and I have a few friends looking to purchase/build in the area. I cannot recommend Adrienne or her services to anyone given the lack of responsiveness and unprofessionalism I encountered - TWICE. Fortunately, I was able to find a great interior designer and have learned more about the area. If anyone experiences similar frustrations to me, please feel free to reach and I'm happy to share my recommendations. I have no doubt that Adrienne does good work, but renovations are stressful enough without having to worry about unresponsiveness of the people who are there to help. I'd recommend looking elsewhere.
