Merit Plumbing Services

My tankless hot water heater broke yesterday, and the makers of the unit (Rinnai) suggested Merit Plumbing to diagnose and repair it.  I called Merit, a bit panicky, and asked to schedule an appointment.  The receptionist (Xandria) initially offered a visit the next day, but when I explained my desperation and my location, she offered to consult with her technicians to see who might be in my area for a same day appointment.  She successfully scheduled me in, and I had hot water in time to shower for my birthday dinner!! It is so wonderful to deal with people who care about the customer, and are willing to do a little extra work to accommodate them.  Thanks Xandria, and thanks Merit Plumbing for a job well-done.

Susan Stander
Paradise Valley, AZ

Stay far away from this company.  I hired them to install a whole home filtration/softener system, UVfilter, flo by moen, and RO system, trying to help a small growing business.  It was a big mistake, they where way out of their league.  They had to make multiple trips, did damage to my home and appliances, took months to do what would have taken a few days.  They kept saying it was manufacture defects...  after 6 months and the 4th time it was not installed correctly, two times causing water damage it was clear they did not know what they were doing.  Breaking my water heater from having to move it multiple times due to their errors I was very frustrated.  They took the a $1000 UV heavy flow filter they broke, saying there going to replace it with a new one that was 9 months ago they don't return calls or emails.  So they have cost my family thousands, and we still don't have the UV filter we paid for.  When I filed a claim with the insurance company for damages, after not hearing from them for 6 months.  The owner found my business online and left fake reviews, as if he did not hurt my family of 5 enough he went after my business to.  I would highly recommend avoiding this company it will give you heart burn.

I had a bad experience with another plumbing company after I requested to get a second estimate.    I called Merit plumbing and left a message regarding my situation after hours.   They actually called me back and stated they could help me and not to worry.    They sent Donnie out the next morning. He  was though and informative.    He answered all my questions happily.   Even let me watch the camera.  He explained all scenarios and was honest.    At the end of the visit.  he even offered to reset my toilet  after the other company stated they didn't have the parts and they were running behind.   The bill was though and easy to understand and most of all reasonable.   I highly encourage this company thus far and will give update of work completed.   Thank you Merit.  You mad a crappy situation better !!

It's so sad that I have to write this review. We had worked with these guys before, and had spent around $3,000 for good work. So we of course turned to them when we got a new house.
We paid around $250 to have the plumbing checked out including the main sewer line (they even gave us a DVD), and noted that one of the bath tubs did not drain. Our realtor was present, and we asked why it didn't drain. Well the cord that holds the internal stopper feels like it's not connected, that's all
We called it good, bought the house, then I took apart the drain mechanism and found that everything appeared in working order. Called them back out and after cutting a hole in the wall, they announced that the P trap was rusted and the pipe was clogged, hence no draining of water. Repair would entail pulling out the toilet, removing floor tiles, and jackhammering through concrete to get at the pipes. Basically, an incredibly more complicated repair.
My wife stated, quite reasonably, that since they inspected the plumbing and called it good while assuming that the clogged tub would be an easy fix without actually investigating, we wanted to think about proceeding with the repair. They had not begun work; only turned off the toilet water. So a few days later I hear the doorbell ring and they are back and ready to go- though we had not called them.
My wife then asked Mike (owner) to come out and discuss the situation, but no one showed up to our house at the agreed time and when she called he was quite defensive and didn't want to waste any more gas driving out there. He was very evasive and seemed to not agree that his company had even been out to camera our sewer line. I have the cashed check and DVD to prove this.

What would have been appropriate and reasonable (and made us quite happy) is if he would have said yes, we should have looked into the drain issue more thoroughly before calling it good- as you paid for an inspection and closed on the house with our advice that it was a simple fix when in fact it turned out to be a major project- here's a 10% discount, but instead we were met with defensive comments about him not wanting to waste gas, and denying that he inspected the house at all

We had another company come out and they quoted us $2-5,000... ugh. So with the help of a very handy friend we were able to remove tiles without breaking them and cut a small hole in the concrete exposing an intact P trap that was totally filled with rocks and dirt. Finally everything works!

Being treated this way by Merit was shocking, absolutely unacceptable, and downright shady. As such, we are looking into how to report them to their board and complain with the BBB.

We had a major remodel job in our new home...lots of plumbing in the kitchen and bathrooms. These guys are awesome! Easy to work with, positive, and professional all the way. I wouldn't hesitate to recommend them. Thanks Mike, Donnie, Chad, Chris, Javier and the gang!

Merit plumbing is superb the guys there are very knowledgeable at what they do and watching them work they have fun doing it . It was a joy to have them solve our plumbing problems fast and efficient and at great rates
Thanks guys , if we need you again we will always call Merit !!

We hired an unknown to install a washer and dryer stackable in a condo.  It was not going as well as expected so contacted Merit to see what they could do with the project.  While they were very careful to not bad mouth the person who started the job, they did explain that much of what had been done would need to be redone and finished correctly.  The prior guy had been working on the job for almost 2 weeks with no end in sight.  Merit came in, corrected what was not done correctly, tied the drain line into the sewer and finished the job in less than 2 days.  Their fee was very reasonable, their workmanship was exceptional and I wish I had called them first!!  I highly recommend them.

We called Merit Plumbing Services because we had a leaky faucet outside. Javier did an awesome job fixing the faucet in less than an hour and the price was fair also. Thank you Merit for everything!

I used Merritt for a remodeling but the knowledge of the plumbers was not as good as I expected,they came back twice to correct items,the last time they said it was a defective valve but I did the repair by reversing the cartridge in the value to get hot water on left and cold on right.
I would not recommend them.

Here are my responses to Michael D's ridiculous rebuttal, with a trimmed down version of my original review below them. His responses further show how they are trying to blame me for needing 5 visits to accomplish basic plumbing tasks with all brand new (NOT CHEAP, as he likes to assume) parts. Very classy for the owner to accuse ME of taking advantage of HIM. Unbelievable. BEWARE, and please try any of the other better companies out there.

1. Michael D was never once at our house.
2. ALL THREE sinks that Merit worked on leaked, multiple times, but thanks for calling me a liar. ALL THREE sinks had the original parts that your company chose to install replaced by your company with different parts on the 3rd visit.
3. The R/O was leaking WHILE they were here, and I pointed it out. They worked on it some more, then left. I didn't buy some cheap off-brand R/O like you seem to indicate despite never having been here.
4. NO ONE touched ANY of the pluming in our house until AFTER your 5th visit and I stopped calling Merit. Nice try though.
5. How do you know that the tub spout was thoroughly tested? It leaked the VERY FIRST time that I went to use it. Crazy huh?
6. It must be amazingly coincidental that 5 items that your company installed all leaked after installation. But I'm sure they were all thoroughly tested, and it had nothing to do with the way you do business and the cheap parts that YOU used (and that Justin even admitted while on the job)!

We did a lot of remodeling work in our house, and we simply needed a plumber to come in and install all the new parts. It took them 5 different visits between Justin & Javier. The 1st trip was to put everything in. We noticed shortly afterwards that ALL of our new sinks were leaking underneath into the cabinets. Our R/O system was also leaking.

On trip #2, Javier came and fixed all the leaking sinks and the R/O. But the sinks started leaking again shortly after he left.

On trip #3, Justin (the supervisor) came out and replaced a bunch of the parts that they previously installed (these were parts that THEY chose to complete the job, not parts we provided). He said these parts were no good and that he hates using them. Then why didn't they just use the better parts on the 1st trip?

Not too long after, we noticed more issues. The only sink we didn't replace, we had a new faucet installed instead. I went to wash my hands, gently touched the faucet, and it turned about 45 degrees (I have video of this). So I grabbed it with my hand, and with almost no effort I was able to swing the faucet left and right at will. Also, when I looked closer at the upstairs guest bathroom sink that we hadn't used yet, I noticed that the stopper wasn't working (that thing behind the faucet that you pull up on to plug the water). I looked underneath, and it wasn't even connected. So, Javier came back out to fix these items on trip #4.

Then, we noticed that the tub faucet in the master bathroom was leaking. So, Javier was sent back out for trip #5. Also, for our kitchen sink, we bought one of those faucet heads that you can pull out to rinse the sink. When we tried to pull it out, it went about one inch and then clanged. We could hardly even move it. So I looked under the sink, and the way everything was put together under there looked like a bowl of spaghetti. When pulling on the nozzle head, it instantly ran into other lines and got tangled. They installed EVERYTHING and had the whole space to work with and could have done it however they needed to. A handyman happened to be over when we discovered this, who also does plumbing work on the side, and he looked underneath our sink, and he just looked at me and said, That's just really lazy work is what that is.

So now Javier is out for trip #5, and he pulls off the leaky tub faucet, looks at it closer and says it's defective. It's a brand new part, and I'm not exactly confident in Javier, but hey, let's hope he's right. I would have thought that a plumber, after completing their work, would check it to make sure it doesn't leak. I didn't check every faucet with them, which is why I noticed so much of this after they left. Is it too much to assume that they would have done that? If so, they would have seen all the previous leaks like I did the first time I went to use the sinks and faucets. He took out the faucet and said we had to order a new one, which we did, and it came a few weeks later, and we had the handyman install it. The handyman also caulked around the tub faucets and said he was surprised that the plumber didn't do that either. Javier then adjusted a few things under the kitchen sink, so there is better mobility for the nozzle.

He then left, and a minute later the doorbell rang. He said, I have to charge you $139 for the tub spout work. Oh, you mean for the 10 minutes that it took you to take out the faulty part that you previously installed? NEVER ONCE DID THEY APOLOGIZE.  I'm out of space or I would write more.

Sam showed up on time.  Figured out the problem.  Did the work.  Left the place clean and ready to go.  Everything you'd expect from a good plumbing company.

Merit plumbing was quick to respond and can get work done in a timely manner. They came out same day, went to the warehouse to get the unusually part I needed and still got back to me same day. Thanks for the timeliness.

Mike was referred to us by our builder.  We originally needed him to replace a hot water heater in a rental property.  He showed up on time as promised. We then had a waste water pipe break and he replaced that as well.  All work was done in a timely manner and very professionally.  Bonus...great sense of humor and personality!  I highly recommend him!

Called for service to fix my garbage disposal since it was clogged. They had a job near by my place and ended up being able to fit me in about 2 hours after. Sam was awesome and kind, he was able to take care of it within minutes. I will definitely be using them in the future. Thank you for great customer service from the front desk to your plumbers!

Great job done by Mike and David.  Had a broken water pipe today. (Of course it wasn't on the city side) so I got stuck with the bill.. i was expecting thousands. I was refered to Mike through the USO. office at LUKE AIR FORCE BASE! So I figured if his card is on the board I would rather use a fellow vet.  Mike and his team told me how to shut off the gushing water on the phone till he got there (within 40 min). Great customer service! CLEAN Fleet. Can't go wrong! NO Melvin here. Great job mike! Will recomend you to all of my family! Oh and great pricing!

I needed my kitchen drain snaked. I had already disassembled the PVC drain pipes and put down towels under the sink, making it very straightforward. Their guy Sam was very polite, clean and did make sure to go all the way to the main line. The clog was not a large or complicated one - he pulled out only black grease (must've been there from prior owners). He was working on it for no more than 30 minutes and said he had to check with the owner, Mike, to see how much they would charge. That was worrisome, as it should be pretty straightforward pricing. Mike told Sam to charge $179. I have paid $50-$79 in the past and granted, with inflation, I could see paying $99-$120, but $179 is totally overpriced. I understand that they have overhead, but come on! My housemate had gotten their name from her sister, so we figured we'd give them a try, but we will never use them again. I will call my regular plumber, who does good work and never overcharges me.

The guy that came out fixed our leak quickly and did a great job and cleaned all up after  we were very pleased

As a licensed real estate agent and real estate investor in the Phoenix metro, I have hired merit plumbing many projects both small and big. Most recently I hired merit to install a new water softener where the plumbing did not exist previously on my personal residence along with a few other minor repairs. Mike with merit was very helpful, his pricing was fair and the service was fantastic.

Mike was very professional and fair, I got 3 quotes for a job I needed done and Mikes was the lowest. He arrived on time, got the work done, and the final cost was as much as his quote. Overall great experience, will be using Mike again.

Small residential job.  Contacted Mike based on Yelp reviews.  Work performed well, fair price, and Mike was great.  I have saved their information and will use them again.  I recommend their service.

These guys are just simply great. Totally worthy of 5 starts. I identified a water leak in one of my supply lines in my kitchen ceiling this past Sunday. I gave them a call right away and they were able to accommodate my schedule and were out to my house Monday afternoon to make the repair. After an hour or so the problem area was repaired better than expect and I no longer have a water leak in kitchen ceiling. Thank you for the great work and exceeding my expectations.

I loved the experience I had with Merit plumbing! Michael was very personable and I felt that I got an honest price for great work!

I want to let everyone know that Mike and David at Merit Plumbing services are 2 of the best tradesman I have met in a long time. Our car wash business had a clog in our vacuum lines and they diagnosed the situation, executed the plan and charged me a fair rate for the work done. Whatever your needs residential or commercial this is the company to call. Thanks Guys for a great job well done!!

Mike and David provided excellent service at a fair price.  They worked around our holiday plans and were on time and on budget. It is nice to know that there still are honorable tradesmen out there.

Highly recommended, just excellent service.  We had a blocked drain affecting both bathrooms, after a few hours ( after 7pm) working on it with no luck, he told us he would have to get some help and return in the morning - no charge until it was fixed.  True to his word, he arrived in the morning with reinforcements and fixed the issue - which proved to be more than just a typical blocked drain.  We have definitely found ourselves a new go-to plumber.

I called Mike from Merit early this morning and he made every effort to make our home a priority due to the fact, we had to completely turn off the water to the entire house. He called to give me his approximate ETA and sure enough, he was right on the money. He did a thorough inspection of our home to rationalize a huge roof  leak directly above our kitchen........no pipes on the roof....water heater was good to go....filtration system was good plus the entire irrigation to our lawn was assessed.....He was totally flummoxed but due to perseverance, grit and past experience he concluded the problem was with the neighbors irrigation system which was shooting water at least 14 feet into the air and flooding my roof...holy moly.........case solved!  I admire his tenacity as well as his professionalism.......Thumbs up to Merit Plumbing!

I do not know why they have 5 star on Yelp!! I had a big leak from my irrigation and had to call them for repair since I had to shut off the water. Javier came and after checking the plumbing decided to cap the leak for now since they do not do irrigation. He digged the area for 20 minutes, found the leak but he did not have the cap in his car!!! If you are plumber you should have basic parts in your truck. Then he went to store and when he was back it took him another 15 minutes to cap the pipe. Asked how much I owe him, he replied $300. I asked why since he spent less than an hour for the work and then he said $185 which I feel is too much for work done in an hour. The only thing that I would credit them is that they showed up in an hour but other than that i really do not think they are honest with what they charge.

Fast, responsive, Affordable and easy to communicate with.  I texted some pictures of my plumbing fixture that needed work. I was given a price to include parts and labor.  Two days later, job was done. No hassle.  I was quoted a price and they stuck to that price.   Will use again!

I had a malfunctioning water softener. Dave came out, analyzed the problem, found a cracked tank,  recommended a new unit and gave me a written quote for that and some other repairs. I researched it and agreed with his recommendation.

Very soon, I had a nifty new softener and 5 new faucets outdoors. Dave also found the leak in the softener's dump line (it was underground) and repaired it quickly.

I highly recommend Merit.

Unprofessional business that will do nothing besides take your money and laugh in your face. Terrible owner.

This is a great plumbing company that you can depend on for honest, professional, responsive service. Mike and his team do an excellent job for a fair price. They also work with you to provide the most cost effective solution for the issue you have. I highly recommend this company for all your plumbing needs.

Rob Brooks
Scottsdale

3rd time I have used Merit. This time I came home to leaking water heater  on a Friday night: Merit came out first thing Saturday a.m. a couple of hours later I have a new more efficient water heater. They were easy to work with, professional and communicative. I see no reason I will not continue to use them in the future. I could not ask for anything more in a plumbing service.

Great company!!! Called on Sunday, looking to replace a faulty shower knob and cartridge. Been broken for sometime. Mike answered on Sunday and we set an appointment for Wednesday, which was my earliest available. Chase came and checked it out. Went to the parts store and returned. Fixed it quickly and correctly. The final bill was $30 below the estimate which I thought was pretty fair to begin with. We love being able to use our master shower again. Highly recommend these guys!!! I can't think of a single negative aspect to this repair.

We called Mike because our shower/tub was dripping water onto the ceiling of the apartment below ours. Mike was very friendly and was very punctual. He had to do the work from the apartment below in order to access the pipes. The actual cost was within his estimate range and the price was very reasonable. Would definitely do business with Mike again.

Merit is the best. They're honest, affordable and get the job done right the first time.

After a slight scheduling glitch, Mike completely made things right and came over himself. My problem was simple, fixed within minutes and he didn't charge me!  Very professional, fair, and I will definitely call them again.

Affordable pricing, highly efficient, timely service, and professional demeanor. I would highly recommend Merit Plumbing for all of your plumbing needs. Definitely a customer for life :)

merit  worked at my house a few times  always on time !!! prices  are very good ( cheaper than other companies   I called them to fix my garbage disposal they fixed it  there was another problem with a sink that I forgot  to tell them about   chad also fixed it he had to make 2 trips to 2  different places to get the part didn't charge me extra trip   charges  !!!! wowww   they do great work great  prices  !!!  I used  other plumbers in  Arizona they are the best so far   !!!!!!