Rott G.

12/09/2019 12:00:00 SA

After a total horrible experience with Happy Valley Plumbing I asked our HW to send a different plumbing company for our HWH.
Erica called right away and was very helpful and pleasant.
Sam and Brint came out the very next day which was a Friday. They were awesome and made sure I would have a new HWH the next day. Yes, on a Saturday.
Jake came out on Saturday and did a great job. Polite, professional and clean.
These guys will be our go to plumbers!!
Thank you!!

Pam W.

1/19/2022

So far I have been on hold for 30+ minutes, with a recording that keeps telling me my place in the que--it goes from 7 to 2, then to 5 starting over, then 7 and starting count down again, over and over again. I've been referred to them by a very reliable plumber, but how do they schedule new customers if they don't answer phone? Is there something wrong with their phone? Do I need to drive there and in person make an appointment?

Steve H.

06/03/2021 12:00:00 SA

Called Justin on Memorial Day, not expecting holiday work. Surprised me with solid price quote and showed up abut 2 pm. An hour later I had a new water heater and a Smile on my face.
Friendly and efficient....and great warranty! These folks are my go to for Plumbing work and I am already referring neighbors! Thanks Justin...

Bayley M.

11/17/2021

Tried to call the office to schedule a meeting about sending potential work needed to a local plumber. I was cut off and told they were not interested in coming out to give me quotes on work.

Whitney M.

2/22/2018

These guys were great! I've had the bad luck of having two plumbing issues with two different home warranty claims but have had two of the best experiences with two different companies. Go figure!

Anyway, we had our water heater go out and were directed to Just Plumbing. I called them and expressed the urgency with which my family needed to bathe (having waited on the warranty company through a weekend with no hot water). The woman who answered the phone was super sympathetic and got someone out to me the next day (warranty company said it would be a week). Then they ordered a new water heater after the initial consult and had it installed the next day.

A+ job guys!

Michel P.

08/01/2019 12:00:00 SA

WORST CUSTOMER SERVICE I EVER SEEN. NEVER call this company, only if you want to be treated like sh*t. First person that I talked was Erika trying to make an appointment and she told me that would have one only in 3 days, when I asked her if they had the possibility to send anyone earlier because my water heater isnt working she interrupted me and started to say having hot water isnt an emergency case since outside is so hot so the water temperature is not so bad. She didnt even give a chance to explain that my wife is 35 weeks pregnant and the shower water IS indeed cold and I dont think she should pass through this for 3 days.

I called back to complain about Erika since the calls are supposedly recorded. Keila answered the call and I said to her I would like to talk to her manager because I would like to open a complaint, she said I could talk to her that she was the manager and after I explain how rude Erika was, she said Erika wasnt rude and the temperature outside is good enough to not have hot water. Well, it seems those call are recorded for nothing. I hope at least the business owner read these complaints and do something about it. I'm glad the property managment company could find for me another company and scheduled an appointment for tomorrow.

Annie H.

8/31/2019

Our nine + year old water heater has provided us with its last gallons of hot water. Thankfully Alexis and Jason's team at Just Plumbing was able to send Sam and Byron on such a busy weekend. They were courteous, knowledgeable, clean and respectful.
Thank you so much

Christian K.

06/04/2018 12:00:00 SA

Probably one of the worst company's I've ever had to deal with. I worked with AHS Warranty and unfortunately this company was assigned to me. It took Just Plumbing 3 weeks to come out 3 times and they never even started the job.
They were filled with excuses time and time again, to call AHS for updates and scheduling with their office was awful. I asked the receptionist 3 times to have Alexis (owner) call me about the unprofessionalism about not having any sense of urgency and not a single call back.
We've been without water for 2 1/2 weeks and finally had another company come out and do the repair work within 1 day. Please stay away from Just Plumbing, they should not be in business and I hope AHS and all other warranty companies remove them from their list. Buyer beware!!!!!!

Anna D.

02/06/2018 12:00:00 SA

We received a call from the service guy that he was on his way. We locked up the dogs and opened the front door (we live in a condo community). I saw the van drive through and ran out to help show him where we were but he left. I called the number that the guy had called from and got a recording but left a msg anyway.

Not the end of the world. Maybe he was lost and gave up.

I call the next morning and explain we were waiting and I saw him and tried to run out and catch him. The lady said they didn't have a unit number and she tried calling both our numbers several times and that both voice mail boxes were full (I had both phones next to me and neither one ever rang) and both of our vm boxes were NOT full. I told her what she was saying was not true and a crock. She argued with me and turned it around on me saying if this is how I was going to act she wasn't sending him back and hung up on me. Wow. I hope they lose all business coming from home warranties and if you have a choice of who to use, I don't recommend them because if they plumb like they provide customer service.... uh oh.

Shavonne I.

10/17/2017

Congrats your my first review!!!!!!!! Just find another plumber!!! STILL CLOGGED....Was a fan of the company but today was just straight DISRESPECTFUL and LAZY! The technician came unprepared without tools needed to unclog my tub.. got some hair out with some long needle nose pliers, didnt make a dent in the clog at all, told me to buy a zipit and do it myself. I called the company, they tried to send same guy back.. NO WAY.. nice guy but did not want the same quality of service as the first time not to mention I had already complained about him so didn't really want this stranger who could be upset, back in my home.. how is that not understandable?! Their work is supposed to be 30 days guaranteed but they refuse to make this right.. seems easy to me, send someone else!.. it's not like I'm asking for a refund! Yet!
My husband called to see about getting another plumer out but the owner got on the phone and yelled at my husband for leaving an honest review on their company survey.. isn't that to correct things not just act like a biligerant lunatic? She told him he is NOT A CUSTOMER ONLY A HOME WARRANTY!!!! Iol that just goes to show the quality they believe we deserve.. sad.. BEWARE PEOPLE!! :)

Ryan M.

02/11/2018 12:00:00 SA

This company is horrible. Congrats on your overall 2 stars on Yelp. You deserve 0.

My home warranty company scheduled a faucet repair, and after 2 weeks of dealing with these idiots, it is still not fixed.

The girl who schedules appointments (I think her name is Bre, but she tries to say it so fast that you can't understand so you don't know who to complain about) is rude and lazy. She sounds like an angsty millennial with no customer service skills. Their plumbers (we had Jason) are also lazy and try to find reasons why not to do work. Seems counterproductive to running a business... Sometimes they just don't show up for appointments while you wait during a 4-hour window.

We finally just had the home warranty company switch our issue over to a different plumbing service, and the issue was resolved in just a few days.

L R.

02/04/2020 12:00:00 SA

AHS home warrentee sent them for a second opinion. Sam the plumber told me one thing , never tested the sump pump, and consequently sent the warrentee company a wrong report so the item was denied. Its a racket set up to think you have converge. Don't waste your time, really frustrating. I am disputing the facts with a supervisor but do not expect any resolution, just more frustration.
This company is rated D- on BBB.

John P.

12/10/2020 12:00:00 SA

Had an appointment that was made a week ago for someone to come today (12/10/2020) between 2-4pm. No one showed. At 4:05pm I called the company and spoke with Alexis. She said, oh yeah, he is running late because of the stupid rain. No call, no text, no smoke signal to tell me that. I asked what his ETA would be now and she said maybe 45 minutes... I cancelled. Awful customer service. The company writes, we do it all -except to show up on time or even notify the customer you are running late.

Pam F.

07/07/2018 12:00:00 SA

Very impressed with this company today, they had me scheduled between 2 and 6pm and technician Cullen called on time and told me he was 10 minutes away at 2:10pm.
Cullen was very professional explained the problem and fixed everything and cleaned up.

Great job Cullen I would highly recommend you and your company.

Jet R.

12/05/2017 12:00:00 SA

**This is for service received in Prescott, AZ**

We were connected to Just Plumbing through our home warranty company.

The operator who called to schedule the service was very friendly and professional.

I received a text indicating the tech was on his way and would arrive in 18 minutes. Took him longer than that, so the accuracy of their arrival tracker is the only thing I could harp o n.

The tech arrived, was very friendly and personable. He was knowledgeable about how to fix our issue and was very quick about it.

He also interacted with my 15-month-old daughter very well and had patience for her and her screaming (in excitement, because she loves to help).

We would definitely use them again, even out of warranty.

Heath H.

01/08/2018 12:00:00 SA

Our home warranty set us up with Just Plumbing Services. Our kitchen sink disposal unit needed to be replaced.

The customer service rep from Just Plumbing Services called to schedule and was very professional and courteous. In fact, she let me know that there was a cancellation and that the tech was in the area!

The communication was stellar as I received both email and text notifications on arrival ETA, originally from the cust service rep then updated notification from the tech Jason via courtesy phone call.

Upon meeting the tech Jason, he was a class act. My 3yo was upstairs taking a nap and he went out of his way to work as quietly as possible without me asking him to.

Job was completed promptly and professionally. He cleaned up any mess leaving the area better than when he found it. He even took the time to answer any questions I had without rushing to get to the next job site.

I would use this company for any future plumbing issues, even without using home warranty.

Catherine S.

7/31/2019

I have not been treated this rudely in a very long time!
They were supposed to replace an outside valve for me, while I was absent. When I returned home from vacation, I found it was still leaking. When I called to have the repairman come look again, I was interrupted in speaking with the phone scheduler by the Owner, Alexis, who jumped on the line and started yelling at me. She did not introduce herself, she just butted in to tell me that i was informed by the technician that a repair could not be guaranteed. I do not remember that part, or I would not have paid them $285 for a repair that never worked. Since I was not present, I had to take their word for it that it had been repaired when I paid them. But if they did repair it, it lasted less than a month, so now they offer to buy brand new, for over $600! Throw good money after bad? I don't think so.

They are not trustworthy, and obviously not at all interested in repeat business. So they got me for $285, I hope this review saves some other people some money. Go elsewhere and save yourself money, rudeness, aggravation and time.

Casey M.

2/18/2019

Home warranty company sent them to my rental. The tenant who is extremely reliable indicated there was a water leak causing a bubbling to happen in the paint. Plumber from Just Plumbing came out and claims the issue is the shower door. He also lied stating that there was water on the floor. There was no water on the floor until he poked at the water bubbling in the wall and water came out of the wall. Not the shower door. Because of his misstatement of facts, they denied our claim. Now going back and forth with home warranty who believes this plumbers account. They are blaming the water leak on a shower door & completely ignoring the fact that the water has caused the paint to bubble from inside the wall. There was never water on the floor before.

Phyllis L.

12/14/2018

Just Plumbing Services dba First Plumbing Services in Las Vegas was contracted by First American Home Warranty to provide plumbing services under their home warranty contract. I had a broken plastic water pipe that was the valve to fill my swimming pool. This pipe from the external wall of my house, in my back yard with a 5 foot block wall and padlock gates.
First the tech upon seeing the pipe said it would not be covered as it was an external pipe. I pointed out I had pool coverage. He said he would file the report at the shop and see what the home warranty company said. I contacted the home warranty company who said Just Plumbing Services said it was not from normal wear and tear. I disputed this and at the advice of the home warranty asked the plumbing company to send an amended report as they verbally told me it was from normal wear and tear. Back and forth for 2 days to assure the report had been sent as I was without water. The home warranty company kept telling me they did not have the new report and Just Plumbing saying they had sent it. The last time I called an employee named Erika of Just Plumbing got on the phone and said I was upsetting them and they had sent the report and to quit bothering them. No report was ever sent. Now my home warranty has denied my claim as per a phone call to Just Plumbing they were told it was a condition of over 5 months. Would I want to be without water for 5 months. NO!!! Just Plumbing primarily does home warranty contracts and Erika told me they worked for the warranty company not me. They get their service fee, the home warranty company gets them premium and I pay an independent plumbing company $425 who said it was from normal wear and tear when they did the repair.

carol h.

04/11/2019 12:00:00 SA

Appointment set up by my home warranty company
Said it was First plumbing but the email was from Just Plumbing the two different names should have been the first red flag
Either way they verbally confirmed and emailed a confirmation from 2-6
Not only didn't they show up they never bothered to call
Don't take off a half day of work for this company whatever they call rhemselves

They never even bothered to call
Don't take off work for this company whatever they call themselves
When I called the office a very stressed receptionist told me that there was no way to let me know he was not coming
That the plumbers don't have my contact information until they get back in the car and are on their way
I then asked to speak to the owner and was told they are never in the office and the only person to speak to was her
So if you are ok with a company that doesn't call if they are delayed and has no office manager or owner to speak with if you have any concerns just be aware

Shay P.

1/22/2019

AVOID!! I hope that I will be able to give a positive review at a later time. I placed a service call through my Home Warranty company for a leaking pipe on 1/2/2019. A person from Just Plumbing Service came out and stated that it was a garbage disposal issue. They closed the ticket. Realizing the leak was still not fixed, I reopened the ticket and while waiting for them to return I had my handyman check on the situation. He discovered that a pipe had broken behind my dishwasher. My handyman opened the wall and created a temp fix to stop the leaking. I called Just Plumbing and let them know the situation. They agreed to come out but couldn't get to me until 1/18. My handyman met the plumber out there. The plumber came in, looked at the situation and then went to his car for 15 minutes. He told handyman he would call me to explain but that he could not fix it. No one called me and they did not return my messages.
On 1/21 I called again. They were not answering phones. I called my Home Warranty who told me that Just Plumbing would not do the repair without additional authorizations. I said I would pay. The Home Warranty Company got on the line with them. They still never called me back. I finally got the technician on the phone on 1/22. He explained the modifications required. I asked him to come out ASAP. He said he doubted it could be today but that he would have someone call me. NO ONE called. A little after 4 pm I called the office. The young woman was incredibly unprofessional when I said that I needed the repair prioritized since the leak has been happening since 1/2. She said she did not see how that was their issue and that it wasn't their fault that they didn't know what pipe was leaking because they didn't have a license to move appliances. I asked to speak to the owners. She said, No, I am the boss. I asked again to speak to Jason or Alexis, owners on the website. She said no again and stated that they live out of state. Very different from the picture portrayed on their website.

Nora V.

5/23/2018

Was referred by AHS for a disposal issue. Bree acted like she was inconvenienced by her j.o.b. & had better things to do. I mean how dare I request a service call during regular biz hours. Happily I was scheduled for the next day. When she gives a 4 hour window I say well I have an appt at 1. She say's I'll probably be first because of my location. OK sounds good. She then says thank you & goes to hang up. I say I have a couple of questions. She literally gives me a elongated OK. Will there be a call prior to arrival? She gives me a cursory Yeah. After that kind of reaction I just say ok thanks & she hangs up. Next day Jacob arrives bright eyed & bushy tailed at 8:20 a.m.. No call prior to arrival but he's here so YAY! Due to AHS service contract he can't do anything to my broken disposal. i.e. it still functions aka turns on (far from functioning) but OK not his fault. It is what it is. I had a new sink that needed to be installed & asked if he was there could he do that? He said no he wasn't scheduled for that. OK but you were here to work on disposal so your time is spoken for. I didn't mind paying additional. Mind you the sink is literally plug & play. The faucet is already attached so no priming etc needed. I'm obviously irritated now. So he says he can give me a quote. Really? No I don't need a quote. He's perfectly happy apparently knowing that I've forked over cash for his services & just because he can't perform the service requested he's A-OK doing nothing. Not very ethical, helpful & bad customer service from start to finish. Very disappointed with the lack of service on every level. DO NOT USE this company.

P B.

10/08/2018 12:00:00 SA

DO NOT USE THIS COMPANY!!! Aside from the technician Sam they have very poor customer service!! They dont listen to you and do not give you the opportunity to speak to the point where you want to lose your cool!! There are plenty of other plumbing companies out there but this isnt one of them!! Do yourself a favor and find someone else!! I dont even want to put 1 star but I have to!!

Dana H.

8/23/2016

We have a home warranty with AHS...called to get someone out for a grinder/macerator problem. Just Plumbing gave me an appointment that was 2 days out. We have no use of any running water (toilets, washer, shower...etc). No thanks Just Plumbing and AHS we called another company they came out and fixed the problem the same day!!!

Poor customer service :( very rude !!!

Jillian B.

10/20/2018

WARNING WARNING WARNING DO NO USE THIS COMPANY... I had service done with this company two weeks ago and the plumber over charged me and on top of that now somehow they have put my phone number in their system and they call me for every single property that they want to service. I have had 14 phone calls just this week alone.. when I called this office to get this fixed they denied that they're calling me even made me sent them emails, with proof of my call log. Then they yelled at me like this is my fault, they refuse to let me speak with a manager and refused to help me. They take zero accountability at this company. DO NOT USE THEM. please learn from my bad experience!!!

Jennifer G.

4/18/2019

If you don't care about how you are treated as a customer from just plumbing's customer service this might be the plumbing company for you! Their plumbing technician did a fantastic service job for me even stayed late into the evening and made a special trip to get my missing part. However trying to deal with the office help Kayla is a disaster and a nightmare she is extremely rude AND unprofessional..... she hung up on me......
I then proceeded to call back and ask to speak with the office manager, I was told she is not in, when I asked for her name I was only given a first name, I asked for an email address along with the last name, in which I was told they do not go by last names and they do not have email addresses. When I went to the company's website I sent an email requesting the office manager get ahold of me I also sent an email to the dispatch. Nobody has ever gotten back to me.
Needless to say I called a different plumbing company to fix their error!

The reviews speak for themselves, my home warranty company was also informed Of just plumbing's rude customer service.

Brianna H.

7/18/2018

All their employees are FELONS and have records i wouldn't let them in my home if my life depended on IT! I know bc i worked with the mental case psychopath owner. DO NOT USE THIS COMPANY!

Brad S.

06/03/2017 12:00:00 SA

This company was amazing! Super friendly over the phone to set up Appointment and the plumber went above and beyond with toilet install and replacing a part that would of cost me 2 × the amount anywhere else. No joke this company is
Legit and HONEST. Thanks.

Kat S.

12/06/2017 12:00:00 SA

This company does not deserve a star. They actually shouldn't be in business!

They were referred by my home warranty, and all I needed fixed was my shower that was dripping and the kitchen sink. The technician ordered the parts and told me to call when they've arrived, should take about 7 to 10 business days.

Fast forward two months, still nothing arrived except 1 part. I'm losing gallons of water a day and my water bill is very high. The office called me a total of 10 times within the two months of waiting asking if I had received the parts. Nope. Have you bothered to check? Obviously they don't know what's going on and don't take action to help. They even gave me an attitude when I brought up that I've been waiting too long and no one has bothered to check up on the parts or come out to fix the problem.

Finally I guess they had to complete the service or warranty would cancel them so the technician came with the parts needed. Wow, thanks.

Didn't complete the job. Came back a few days later. The water had been shut off since morning by the water company til he completed his job. He arrived and sat in front of my house for half an hour smoking in the van, and even when my roommate came out to greet him, all he did was sit in his van and continued to smoke. WTF?

I waited long enough, more than two months and wasn't going to wait any longer.

Well the message is clear, look somewhere else and don't bother with this junk of a business.

Fannie O.

3/14/2019

Aaron was great! He figured out my plumbing issue, resolved it and now I'm a Happy Camper!

Eric J.

3/18/2019

Great customer service, knowledgeable, The service technician gave us great insight on preventative maintenance and how our systems run.

Mary R.

03/06/2019 12:00:00 SA

We needed work done on our jacuzzi tub in the master bath and these guys came, saw and conquered. We hadn't been able to use it in a couple of years and now it's perfect. After ordering the part needed, it was a done deal. Thank you for your great service!

Di G.

5/18/2020

5/10/2020 Jake Granado found it worthwhile to respond to my post on Marketplace where I was selling a used water softner. He was rude and disrespectful saying I was asking too much for my item. There was no need for his remarks, since I was posting on a public site. He continued to banter with other people responding to my post. When I stated I would be contacting the company regarding his representation of Just Plumbing, he stated, oh, please do, and expect a letter for slander and defamation of my name. I would not solicit Just Plumbing's business solely due to this employee and his unsolicited and unwarranted remarks.

Ann P.

03/02/2019 12:00:00 SA

Aaron from Just Plumbing was great! He was on time and very friendly and knowledgeable! He cares about the customers needs and fixing the problems that other companies didn't fix! Thanks!

Marina M.

1/20/2018

Two months ago my water heater was getting noisy and I called American Home Shield and they sent Just Plumbing. He came staid 5 minutes and left saying it was all ok and me not having instant hot water at the faucett was normal = $75.00
Two weeks ago the water heater started to sound like a tractor and I called again. Just Plumbing plumber came, looked and stated that the circulator now is broken because a valve was installed the wrong way around and the circulator was running dry. So a months and half ago he didn't look at the valve and didn't catch the cause that now destroyed the circulator and he didn't wait for AHS approval. He left after 5 min = $75.00
I called the insurance and they put in a recall. So the most rudest assistant called me and stated that it was not a recall because not the water heater is broken but the circulator so it's a new call = $75.00
I asked her if she was serious and she just snapped at me: or I don't send anyone how is that?
Seems everybody is describing exactly the same problems with them as I experienced?? BTW they have a F rating with BBB.

Don P.

4/20/2019

Doug is very nice and resolved our issues at a reasonable price. I highly recommend him and the company he works for.

Lindsay C.

9/28/2018

The absolute worst service from any company I have dealt with. I went through my AHS and this company was assigned to my home. The technician came out once and plunged my kitchen sink, he barely looked at the other pipes I had asked him to take care, bathroom sinks and bathtubs. My sink worked for a couple days then clogged up again.
I asked them to come back out and take care of it. The same technician came out and he stood in my kitchen and talked about all this money and construction he was going to have to do in order see the problem, and how he would never try and up sell to me because of how busy he is and how high up he is in the company and doesn't need the money. Even threw in a 'free' camera run through the pipes. He never did anything! He talked my ear off for 45 minutes about everything he had to do and then left me with a clogged pipe and I couldn't use my kitchen.
I called Diamondback plumbing and they came out that day, ran a snake through my drain, told me how to care for my pipes and bid me a good day and left. My drain still works.
I called the owner and left a message, never received any call back.
This company is a SCAM! Do not use them!

Abbawe 1 O.

05/11/2018 12:00:00 SA

Stay 100 miles away from these guys. I had a home warranty with FAHW and with AHS for my home and my rental. Both of these companies use these guys and I am stopping both warranties because of bad contractors like these guys. They come out and are very unprofessional. I had to kick their guy out of the house because he was very rude, unprofessional and disrespectful. They always find ways to say this is not covered. When I challenge it and the home warranty sends someone else, it ends up being covered but the hassle, wasted time and the agony to go through these guys is not worth it. My advice, if the home warranty sends you these guys, request someone else right away.

Leslie B.

6/28/2018

Awful experience. They replaced a hot water heater in my home back in Feb, which took a week to do. Then, come to find out through a home inspection for selling my house, that they installed the completely wrong water heater. I am still dealing with them, and my home warranty company, to get this issue fixed. This time around, the SECOND time they are replacing my water heater, it's taken nearly a month already and they still haven't finished the work (citing manufacturing issues). I would avoid this company at all costs.

Sharon C.

04/02/2018 12:00:00 SA

Just had the worst customer contact with Bree, AHS assigned this to handle my plumbing issues and when Bree called to schedule an appointment I was given two options: Wed 11-3 and Thur 12-4.I requested the latest possible appointment because I get off work at 2...i am sorry that can't be done She advised me that appointments were already setup for those days next week I can arrange your appointment for latest possible How does that make sense? If appointments are scheduled for Wed and Thurs, how can it not be determined if my appointment would be closer to the last appointment of the day?
When I asked to speak to a mgr or supervisor she said that she was the supervisor. When I asked to be contacted by the owner, she said that was not possible and I explained I would have to talk to AHS and she said that is fine, I am disconnecting the call now.
I am sure you have all the clients you can handle and don't mind losing one. May not look too good on social media or to AHS.

Donna J.

2/17/2016

As with many other reviews, Just Plumbing Services was sent by American Home Shield for a leaking hot water heater. Rich arrived as scheduled and quickly diagnosed the issue... time to replace the hot water heater.
Yesterday Doug came out with the new hot water heater and I'll admit that I was very impressed with how quickly he drained and removed the old hot water heater and installed the new one!
I have to say that I was rather leery of plumbers after I threw the first company sent by American Home Shield out of my garage!
Kudos to Rich and Doug for your professionalism in dealing not only with the hot water heater installation but in making the process much less stressful for me!
I highly recommend Just Plumbing Services and will not hesitate to contact them in the future.

Kira D.

11/19/2017

THIS IS A TERRIBLE COMPANY! Don't use. After my home warranty company sent them to my home to repair a leaking tub faucet it didn't fix the leak. They sent out a technician a second time and they didn't do a thing other than tell me I was missing parts and I had to go purchase myself and self install! I attempted to call for service technician to come out yet again and I just got the run around. I finally sent the owner an email and a voicemail to return my call. You guessed it the owner didn't even return either of them. If I could give negative stars I would. I am also contacting the issuer of the Business license as this company is fraudulent. Don't use what-so-ever. Shame on you Just Plumbing. Your slogan proving integrity is a joke.

Rita D.

4/27/2018

I called for the service for my property at 4455 E paradise Village parkway S#1030. They sent me the link and show that they haven't arrived and I called the lady and she said that they haven't arrived but when I called my tenants. They told me that he is gone and I missed the phone call from them.

I called back to reschedule the appointment. The lady on the phone at 11 am on April 27 ( called herself brea) was extremely unprofessional and rude. She was the one who I just spoke to 5 minutes ago and asked if they are in the property or not and she said that they are on the way and she can see them such such. She said that they called me 4 times and I didn't response. I told her that I was trying to call back but got connected to her. Then she asked me if I have paid 50. I told her that I asked my tenants to pay for it and they said that they haven't paid. I was going to give her the credit card in the mean time trying to explain what's going on and then she said that I am going to ask you to tell you to go other place and put a lien on your condo. I asked to speak to her manager and she said that she is the manger. I asked her name she told me that her name is brea but refuse to spell her for me. I asked her if the owner of the company knows that she is treating their customer this way to tell them to go other place and going to put a lien on the property for 50. I never said that I was not going to pay. I want her to confirm that we will be able to reschedule the appointment and have them to come out to fix it ASAP before I gave her the credit card. I have never been treated like this as a customer.

Mary A.

3/15/2019

Jake showed up & found the issue & fixed it quickly! Very professional & knowledgeable. Thank you!

Tanya H.

02/03/2018 12:00:00 SA

If I could give this company less stars I would. My warranty program referred me to them. Scheduled appointment three different times and on the third time when they didn't show up during the FOUR hour window I called them and the receptionist said she called me yesterday and left a voicemail telling me they needed to reschedule for later in the day. Never once received a phone call or voicemail. My phone isn't acting funny, I am receiving calls and voicemails just fine. Annoyed they had to come up with a lie because they can't run their business effectively. I called warranty company and changed out plumbing referral. I will never use this company.

Jodi O.

9/13/2017

They did not even come out to the house and i had to cancell them. The office service was so bad. They took almost 15 mim to answer and that was the third call cause the first time it took so long I had to hang up, on the 2nd I hung on for 10min then a woman answered and took a message but no one called back. Finally on the 3rd she was not very helpful. The schedule time was set between 3 - 7 but the guy called to arrive at 1!!!!!. Aaa hello people work and no one home. We then had to reschedule. At the end of the day we asked a friend

Brianne P.

3/20/2018

If I could give this company a 0 stars ....I would! Why Old Republic uses this company is beyond me. I listened to a recording for 13 minutes, then they put me on hold for longer. I don't need your excuse that you have 1 person answering the phone. Get it together! I have an idea HIRE more staff! I have no idea why this company based in Chandler is trying to do business in Prescott. You need to obviously hire more staff like another dispatcher and plumbers. I'm sorry but I'm not waiting a week for you to get someone here. What kind of service do you provide. I have NO HOT water, this is urgent. I am a single mom and you want me to wait until next week for hot water? What a horrible suggestion by your dispatcher! Old Republic has already been notified about this. I would not ever use this company!

Ms. B.

11/01/2018 12:00:00 SA

Doug and Richie arrived on schedule to repair a leaking valve behind my refrigerator. First, the repair was carefully evaluated and fully explained. Soon after, the work was skillfully and efficiently done.
I was impressed with the professionalism and attention to detail Doug and Richie gave to every step of the process.
The valve repaired is in a wall. It gave me peace of mind seeing the job done with expertise and care.
Thank you so much!

Karen S.

7/29/2017

It's so easy to complain when we are unhappy and feel we have been completely cheated or taken advantage of . I am very thankful that most of my reviews are very positive, however this company does not deserve a star .
Just plumbing was contacted by my appliance warranty company to replace my water heater. The water heater and install were supposed to be completely covered under my home warranty contract. We still paid this company over 600.00 to install a water heater and worse yet, I called to confirm the replacement to be a Bradford White brand .. Ten minutes later I received the comforting call confirming replacement to specifically be a Bradford white. Their plumbing service installed a Rudd brand with horrible reviews. When I called the same girl Michaela questioning this problem, she first stated it was on the work order. , then stated she did not call me back to confirm brand ? Bottom line offer is :
If I want to exchange unit, I must pay again for the service fees . : ( ..
Thank goodness, we were able to fix the leak ourselves too ..
If you work with this company, get every detail in writing .

Eli G.

1/30/2016

Got a call out from just plumbing from my old republic home warranty.
They came as expected and stayed in touch several times before the appointment.
The guy who came out was very friendly and thorough. He explained everything in detail and didn't rush.

Jimmy T.

9/26/2017

Had an appointment with a 2 hour window. Called them on the appointment day (past the 2 hour window) and they said they called and left messages (on several contact #'s on file) the day before, to make it a 4 hour window. Not a single message was recieved.

If you like wasting time and dealing with excuses/lies, this is the place for you.

Mollie G.

6/15/2018

If zero was an option, I would have given them a ZERO. I'll never know the quality of their work because I only know the lack of quality their customer service representative has. I had waited 21 hours for a call that was to come within 24 and decided to call them because it's rapidly approaching the weekend. The woman I spoke to was WAY less than helpful. She was patronizing and curt, rather than helpful. I only became aware of this company as a result of my home warranty and have cancelled my home warranty as a result.

EA H.

03/07/2018 12:00:00 SA

I would not recommend this place to anyone! Horrible experiences. My home insurance warranty keep sending me this contractor and refuse to fix any on going issues. When the first plumbing guy came, he first replace the cold valve from my laundry because it was leaking water..i ask him why didn't replace the hot one since it was old and there's some leaking, and corroded . He said it was coming from the hose. I told my home warranty again. So this time the home warranty told them before coming out to make sure they replace my hot valve from my laundry because it leaking and you can see the corrosion. So they came out again and still they refuse to replace the hot valve! I have no washer for 1 months because they refuse to touch anything. Why do they agree to come out and do not do anything. Wasted my time and energy!!! Useless plumbing company!!!!

Geo O.

11/10/2017 12:00:00 SA

Oh and as mentioned in other reviews, their customer service is terrible. The rep br33 was terrible

Wendy M.

12/28/2018

Ever since Old Republic Warranty called for their services to fix a hot water heater, it has been over a month and still no hot water. They kept saying they ordered a part, then it didn't work. After that they said we needed a new heater which they didn't order after a week of waiting for them to come. We had to call and see what was happening and they said it would cost $425 to install and there was a charge of $125 from the company to switch it out. We decided to call the manufacturer and that extra $125 charge that the plumber was telling us we had to pay was a complete lie. The company was very upset that this plumbing place was doing that. Just Plumbing was very poor and never called us to follow up on anything. Plus we would be on hold for over 20 minutes at a time.
I would never recommend such an unprofessional company to anyone.

Melanie S.

6/15/2018

Cullen came to our home this morning and was very professional and knowledgeable! His customer service was outstanding! Job complete and well done!

Shawna J.

02/08/2018 12:00:00 SA

Completely unprofessional! Said they would call 30 minutes before arrival so I could be home never called just showed up checked outside readings without permission. Problem was inside with corroded washer valves. Supervisor said well we called. Didn't believe me that they didn't. I would i miss a plumber that i called for! Stay away from this company!

Lesley L.

05/09/2018 12:00:00 SA

We had service today from Colin and he was absolutely great. He was earlier than expected and diagnosed the issues quickly. He was professional, knowledgeable and got the issues fixed. Our service was pleasant, easy and quick. Thank you for great service! Colin deserves a gift card or something!

Laurie C.

05/09/2017 12:00:00 SA

Can't leave a zero star rating.
This company has lost any BBB accreditation due to the number of complaints. I spoke to (another Jason) about his salesperson refusing to look at items on the work order, & up selling his own services, and was told that's how plumbing services operate. Neither they, nor AHS are concerned about any of this. They REFUSE to read the reviews on Yelp, nor the BBB. I'm being charged $75 for this. Unbelievable!! Stay far, far, far away from them, and spread the word.

Yolanda C.

6/13/2017

This company is horrible!! Do not use them, they will report inaccurate info to your home warranty company and will not accurately try to identify your system issue!! I called to voice my complaint and rep was rude and could care less!!!

Zach J.

6/20/2018

Avoid this terrible merchant. Biggest joke I've seen in the plumbing industry. Tech couldn't unscrew a screw so he said he had to demolish the entire shower valve. Dude just assumed because I called him out for a small leak that I wouldn't know anything about plumbing. Reality is I had a Home Warranty I hadn't used so far expiring soon, so I decided to put it to work. Could have easily drilled out the tiny little screw holding the shower handle on or used a stripped screw remover. So easy even a child could do it. But whatever, if he wants to work harder, I'll let him... The problem is he didn't even have another valve on the truck, so he'd have to order it. What kind of plumber shows up to a job to fix a leaky valve without replacement parts? Told me he'd be back in a couple days but could be a week at most. That was 16 days ago and they still haven't been back out. Not even a phone call. Trying to tell me they are still waiting for the parts shipment like they couldn't just go to Home Depot or like Amazon Prime doesn't exist.

Part of my work order was another tiny leak at the diverter valve. He unscrewed the faucet, saw something he wasn't familiar with, and called it an 'improper installation' to avoid having to fix it under the warranty. The 'improper installation' was just a threaded clamp used by the style faucet I had and he had just never seen before. He said the magic words to cause the Home Warranty company to deny the claim, though, so mission accomplished for him. All it just needed some plumbing tape. What a joke.

Takes 15 minutes for anyone to even pick up the phone when you call for an appointment.

This was all set up through Old Republic home warranties (which is almost as terrible as this plumber), so I didn't get to see the sad reviews on this place beforehand. Otherwise, I definitely wouldn't have used them. They are clearly just just posers milking warranty customers for easy jobs and dodging any of the real work. I wouldn't trust them with screwing on a hose on a bib.

John B.

5/14/2018

TERRIBLE! pulled my toilet up to fix, fixed toilet, said it wasnt his job to reseal the toilet down. Waited 2 weeks for a part that should have been stocked for my shower, when he came back and fixed it, next day the shower would not turn off at all. Called their emergency after hours number, left 3 voicemails, and got no response. Called today, they said I had to call home warranty to approve them to come back out to fix it. It was their problem and they should warrant their work, not charge me another fee. Had another plumber come out, he said the cartridge was not installed correctly and done without care. Also they used a Chinese part,not oem. Terrible experience. Trying to get ahold of someone there, can't get through. Don't trust this company.

Kristine M.

2/27/2017

I would give zero stars if it were an option. 1 star because they did come out the next day. A recent experience. We had a slow leak here and there at the base of one of our toilets. Other than that, no issues, until a few days ago when we noticed a sewer gas odor, that resolved itself in less than a day. Nonetheless, we called American Home Shield, assuming that we needed to put a new ring and didn't want to deal with the hassle & mess ourselves.

Just Plumbing was the company that they dispatched to come and resolve this for us, Matt was the tech. The gentleman advised when he removed the toilet, there was no 'flange'. In older houses he said this was common. The option that we had, which MAY not be covered by American Home Shield since it would be considered a 'new part' and not a 'replacement part', was to put a new flange in, and he would need to jackhammer into our tile etc...all for a total cost of just over $2K. As luck would have it, as he predicted, after his call to AHS, they do NOT cover that repair, so I would be responsible for all of it. A second option that was provided was to install a repair flange and bolt toilet to the ground for almost $500. This was provided only after I challenged the $2K option.

We decided against both options, and asked the gentleman to replace the toilet as it was and we will look into this a bit more as these options didn't feel right. I'm not sure who falls for this? He initially agreed, then advised as he was walking out the door, that he CAN'T re-install the toilet back to it's working condition, because since there is a missing part (the 'flange' that was never there) they would be liable. In fact, he wrote this on the paperwork AFTER I had already signed off on it. So he left us with a completely non-working toilet. Luckily for us, it was not an 'emergency' type situation.

I then went to my 'Nextdoor' neighborhood app for some opinions. I heard from plumbers who all said that $2,000 was excessive, $500 maybe, as you are paying for the labor and the convenience of having someone else do the work, but still high. I also was advised that there's no way that my toilet could have never had a 'flange', but that they do rot out over time, which is likely, since the house was built in the 60's. This was not explained, and that seems like a very tricky way for AHS to get out of paying for a part that was supposedly never there, and a tricky way for Just Plumbing Services to make a few extra bucks. Our toilet worked almost perfectly for almost 20 years, with or without this 'flange'. All neighbors said this work could be done for under $50.

Needless to say, since we are handy, and based on several recommendations from my amazing neighbors, we installed a new flange for under $50, within 15 minutes.

The feeling on this is that Just Plumbing and AHS were looking to take advantage of a female who they deemed uneducated to know the difference, who may be able to afford these options. A judgement was made based on my potential ability to pay. If this is how they conduct business, then how many others do they prey on in this way who really don't know the difference and who have paid these ridiculous 'fake' costs and have had unnecessary work done, which would have been the case in the $2K option that was provided as my initial option. The second $500 option only came once I balked at the $2K option.

I don't necessarily blame the tech who was dispatched to us, after reading the reviews for this company, it appears that the company itself is unethical and does bad business, which flows down to it's employees.

Buyer (or Home Warranty Owner) Beware.

Also, the AHS doesn't get out of this either - every time we have had any type of issue, with the exception of an air conditioning unit (which they covered, but we were without AC for 10 days during JULY), there is always SOMETHING that prevents them from covering it, or covering it completely. Funny, they are calling us now to get the $2K or $500 work scheduled and completed.

Chy S.

05/08/2018 12:00:00 SA

Referred by my home warranty provider and couldn't even get them to work with me for an appointment. After finally agreeing on a time and day, they call me the day before to tell me that they jumped me for other customers. What kind of S is that?! No effort to retain me as a customer or work with me on a time. After seeing the reviews I am glad I am not using them. Get your business together!

Bella L.

12/27/2017

Called our home warranty we had a plumbing issue. Jason from Just Plumbing came out and fix our shower head issue very quickly. He explained in detail what he did along with showing me the defective parts. He answered all of my plumbing questions I had about various things. I found him to be very professional and knowledgeable. I would request him the next time for sure.

Terry H.

1/17/2019

Home warranty company send this company out to handle a leak under our kitchen sink. The girl got us scheduled rather quickly which was nice. I asked for a phone call when they were on their way so I could leave work and come home which was 10 minutes away.
Day of the service, I never received a call. I went into a meeting and had my phone on but it never rang. I finally looked at my texts after my meeting to find they have texted me instead of called to let me know they were at my home. We had to reschedule since I was expecting a phone call not a text and missed the plumber. My husband called to reschedule and explained to the lady answering the phone that we did not get the phone call we were told we would. She said she does not get into arguments with customers.... okay!?! I simple, no problem we will call next time would of been just fine.
We rescheduled and sure enough, did not get a phone call the next time either... just a text. At least, my husband was home this time and met the plumber for the repairs.
The plumber fixed the problem and was on his way fairly quickly. Here we are, a few days later and we are having the same issue as before... as if he never came out. I guess I will have to deal with the pleasant lady who answers the phone again.....

Matthew S.

2/14/2017

Horrible!horrible!stay far away from this awful company. The first time they came out from my warrenty company they said all issues werent covered and left,i called the warranty company where they said everything is infact covered. They sent another work order to have them come back out but didn't hear from them in 2days so i called them, that's when the true nightmare began while talking to ERIKA who called me a liar.mocked me. Cursed at me and told me i wasn't her customer that the warranty company was her customer and that she didnt give a F**k what i had to say then hung up on me.I was so sickened by this i did tell the company and going to the BBB over this.they should not have their ROC with the way they treat the customers. Erika also stated she was the owner which is even more disturbing.

Melissa U.

12/21/2016

If I could give less I would...here was my experience today:
I was referred to Just Plumbing Services by Old Republic for warranty service. At the time I made the reservation, I requested 30 minutes' notice since I no longer live at the property - that would allow me to drop anything I was doing to head over to the house and meet them. They disregarded this request. When I asked the technician to wait until I arrived, I was told he was 7 minutes away and would not wait longer than 15 minutes. Then he told me he would call back and let me know if he found a solution. Well, he did not call back, but about 45 minutes later I did receive a call from the company requesting another 4 hour window from 3-7. Again I explained my situation - at which time the person on the phone became belligerent - screaming at me over the phone telling me that apparently I had a bad day like her (I wasn't having a bad day, just asking for consideration for my circumstances). Told me apparently plumbing was not my priority today and screamed over me when I attempted to explain - yet again - that I had requested this notice at the time I set the appointment - she continued her tirades and I informed her I would be reporting her to Old Republic (which I have). She told me to F*** go ahead and hung up on me.

Not only will I be posting my experience on Yelp, I strongly encourage you to inform others that this is not a company that should be recommended for ANY service.

Terrible experience - Old Republic is working on removing them as a service provider following the incident.

Marcie D.

1/30/2017

DO NOT USE- IF Just Plumbing is assigned by home warranty- GET ANOTHER ASSIGNMENT-

I have never reviewed a company before, but I am so angry by this company's customer service. AHS assigned them to us for a sink leak. Rich came out and said we needed a part from Moen and that it would be shipped to us directly and we should call to schedule an appointment for installation when it arrives. That was 6 weeks ago. I have called Just Plumbing twice to check on the status. The first call I was on hold for over 15 minutes before finally speaking to a rep, who told me the same thing Rich did, but could not check the status of the part. I have given it another two weeks. Called today and was on hold for 21 minutes before hanging up. I can not get a human on the other end. The on-hold system resets every 10 minutes. It will ring and go back in to the hold system. I have already paid the home warranty call fee and have nothing to show for it.

*Update: I tried calling one more time and John answered. He was very friendly and helpful. Our part arrived to them today and will be installed in 2 days. Hopefully they can hire more like him so that wait times are bearable.

*update 3/13/17. The wrong part was sent. I have called three times since trying to get the part installed. Spoke to Amy 3/2 after being on hold for 5 minutes before speaking to a human. She assured the part was en route and they would be calling to schedule an appointment. It's 3/13 and I have never heard from them. I'm back on their wretched on-hold system been waiting for 28 minutes. No human. Unbelievable.

BBB is next...

Phoenix G.

1/21/2019

I would not recommend this company. Did not fix the problem we had, the technician seemed in experienced and didn't want to take the time fix the problem. Ericka the lady who schedules and answers the phone was rude and argumentative and wouldn't listen to my concerns and kept interrupting me. Terrible customer service.

H. A.

02/07/2017 12:00:00 SA

Came out on a warranty call. Wouldn't fix the issue because not covered. Also, apparently the guy was somewhat uneducated about this plumbing issue. He was very friendly, but works for the warranty company, not you. So, he left doing nothing. I called the warranty company, it's covered (like they told me the first time). They issued another order. On calling me again, plumber's phone women still insisted on it not being covered, got rude, and hung up on me (at least didn't call me names, like apparently other reviewers below). Avoid!

Joz C.

01/10/2019 12:00:00 SA

stay away!!!! never showed up . claiming they did. the rude cr bree ericka or kaylah are incompetent. they told me they did show up ans that they have picture of my front door and gate. i asked for the pictures to be emailed to me . and thats when the studdering happened.they are liars unprofessional. whem i told erick no one showed up she flat out said . i dont belive you and hung up. great way for customer service..

Amy O.

05/05/2017 12:00:00 SA

Had new garbage disposal put in under AHS warranty. The repair guy- Jason I think- was quick and friendly! I see others haven't had the same experience but we really liked this company.

Barry S.

02/01/2017 12:00:00 SA

They do not return calls.

They failed to send pictures for insurance claim.

They failed to give me the proper invoice.

There is a leak in the work they did.

K M.

05/01/2014 12:00:00 SA

I am wondering Melinda H. is either related or friends with the owner or staff members at Just Plumbing. She is the only one with not 2, not 3, not 4, but 5 star rating?

For those who are looking for my 1 star review, you can message me for detailed explanation. Let's just say all the others who gave 1 star review stated the truth.

By the way, Just Plumbing has a rating of big fat F on Better Business Bureau. You should also read the consumers' who have been hit by this outfit.

Sue M.

7/17/2017

Just Plumbing came out to repairs a leak under home warranty. Rick was awesome. Scheduled another appointment for a kitchen faucet and garbage disposal to be installed. He is now our plumber.

Sara A.

7/19/2016

Amber, is without question the rudest women I've ever had to work with. They also have absolutely no follow through. I don't know how these people stay in business! Call ANYONE else.

Sandy T.

2/21/2017

Great experience from initial contact through water heater installation. Total completion time from initial contact with my home warranty company to completed installation was less than 1 week & would have been sooner if my schedule could accommodate. Very pleased. The single frustrating issue was being on hold for an extended period when calling late in the day to set up my installation appointment. Just called back the next morning and experienced a very short hold. Not significant enough to impact my overall rating. One of my best experiences with home warranty contractors!

Tomika B.

12/10/2016 12:00:00 SA

Absolutely terrible customer service. I called the home warranty on Wednesday evening about water coming through my ceiling and was told someone would contact me within 24 hours. It's now Saturday and I had to call them. When I did get ahold of someone, Jocelyn tells me no one can come out until Monday. Unacceptable!!! I call another company and they are coming out this afternoon. I should've gone with my gut when I read the other reviews!!!

Michael H.

3/16/2019

This company has no clue what they are doing and treat you rudely when they can't fix your problem. Our home warranty company sent them out to deal with a water heater issue. They ended up replacing the unit with the wrong water heater. We have a direct power vent (which requires two vents) system they installed a standard water heater with only one vent. When I asked about the other vent they said it is no longer required. Well, that water heater didn't work either. The warranty company sent out another company to diagnose it and they confirmed it was the wrong water heater. I hired another company to come out and they confirmed it was wrong as well. I thought the warranty company had ordered the wrong water heater so I gave Just Plumbing the benefit of the doubt and let them install the correct one. WRONG IDEA. It doesn't work and they say our vents must be clogged. I then got a call from another tech named Aaron who asked why I cussed his tech out. (which I didn't) He then said well then your wife cussed him out. (which she didn't). When the tech left yesterday after failing to fix our problem I gave him a $25 gift card because I knew he was trying hard. This was the second rude call I got from Aaron during this fiasco. STAY AWAY FROM THIS COMPANY !!

**UPDATE** 3/18 Had another plumbing company come out and they found Just Plumbing had choked down the Intake and Exhaust vents so far that the air couldn't evacuate the system causing the unit to shut down. They installed the correct piping from the new unit to my existing vents and everything works!! Anytime something went wrong Aaron blamed us or something else. If he had any idea of what he was doing this would never have happened.

Mark W.

04/02/2019 12:00:00 SA

Worst plumbing company in the valley. If you called in for a home warranty make sure it's an early appointment they will make excuses as to why they can't do your work when it's towards the end of the day

Sherri G.

3/14/2016

Have been dealing with them for nearly a year through our home warranty company Old Republic. We have a basement home and the toilet and tub had been backing up. My mother lived down there and several times they couldn't come out for 3-4 days leaving fecal matter in the toilet and my poor mother downstairs. She is elderly and had to come up a 2nd flight of stairs to use the bathroom but in the meantime had to smell the fecal matter from the bathroom. After many visits it was determined through the lens of the camera that there was some type of gap on the seal and toilet paper was getting stuck in the gap causing the back up. They mentioned to properly fix the problem it would require ripping up the tub, toilet, floor etc.. which would be costly and intense work, likely a $4k repair. it was suggested that perhaps what would work is a new toilet with faster hydraulics' causing the paper to push through the gap not getting stuck. this would cost about $800.00. It was not a guarantee that this would work but perhaps a viable solution at a fraction of the cost. They cleared the line before replacing the toilet. the Toilet flushs and so does the tub. I did not do these repairs until my mom moved out. 2 weeks after the toilet was replaced my cleaning lady said the sink in the living area was backing up. I called Just Plumbing, it took over a month to schedule. they came out last week and he said he couldn't clear the line because he'd have to bring a piece of heavy equipment through my entire home and it was dirty, and we have white carpet. He said he would come back with a hand held device instead. 2 days after the visit Amber called to schedule for today between 3 and 7. 450pm they left a message saying they weren't coming because it was part of the same problem. Well if it is part of the same problem, they didn't clear the line because we never tested the sink in the den, I have never used the toilet or tub since the replacement. this means it should have been cleared initially and tested. I am so fed up, they have come out so many times and they aren't flexible with scheduling. all I ask is to come before 500pm but they always schedule for the evening and call at 700pm to say they are an hour away. who wants someone coming out at 800pm for plumbing? If this doesn't get resolved I plan on getting a lawyer. I have never used the bathroom, sink or tub since the replacement so this isn't part of the same problem since it hasn't been used. It's obvious it wasn't completely fixed.

Super mad in Chandler.

Lindsey M.

5/26/2016

Old Republic sent them to look at my leaking water heater, which had a slow leak. The water heater is in my garage, so it gets hot in there. When Jason came out, he could see that there was water damage and soft drywall but said that because there was no water the claim would be denied. He didn't seem to grasp the concept that drywall absorbs water, and water evaporates in the hot Arizona climate. Four hours later, there is standing water under my water heater from the leak, and their phone message says to call their emergency line, but they fail to give that number. Beginning to wonder how they are licensed and still in business. If your home warranty company sends this company, refuse and ask for another. This company claims to be Proving Integrity, but the only thing they are proving is incompetence.

Michael U.

04/02/2016 12:00:00 SA

If I could, I'd give this company NO STARS. This company SUCKS!!!
I was hooked up with this company through my home warranty company, American Home Shield. All we needed was a garbage disposal replaced. The company came out and verified the replacement but said they didn't have one to put on. We'll call you tomorrow to reschedule a follow up. 4 days later, no call. I'm annoyed by this time. I call the tech. He blames the poor follow through on his company and gets pissy with me. Ok- try I call the company to tell them what is transpiring and they blame it on him. Awesome. Then they tell me they will put a master technician on the problem, but never do and I am stuck with the same guy on the next apt. Next apt comes around and I get a call saying they have to reschedule for the following day between 3 PM and 7 PM. At 7 PM the following day I get a call saying they can't come and need to reschedule again and will call me the following morning. No call. I called the company, and I get the owner on the phone and she is incredibly rude and nasty. Instant disrespect and complete disdain for me as a customer. It's rare that I am treated this way by a company, as I am a reasonable guy. Immediately I got off the phone and canceled all follow up with this company and scheduled a new company with my whole Morency company. Avoid this company because companies like these rip people off, lie to people, and treat them like garbage.

Marianne O.

09/12/2017 12:00:00 SA

This company has always lived up to my expectations. They are there when I need them and are competitively priced. The technicians are professional and courteous and arrive on time.

Jude M.

8/24/2017

Just Plumbing was used via my American Home Shield home warranty plan. When the technician arrived, who was great, I was told that the repair was not covered under the home warranty. At that time, the tech repaired the pipe leak and I paid Just Plumbing Services their normal rate of $155 for the repair. Unfortunately, Just Plumbing Services refused to waive my American Home Shield $75 warranty service fee, instead collecting it along with the regular repair rate. Just Plumbing lost a future customer.

Casey E.

08/08/2018 12:00:00 SA

UPDATE: American Home Shield changed the contractor over to Loyalty Home Services because we refused to allow these clowns into our home and we received a phone call from Loyalty Home Services within an hour and they were out the very next morning to fix our leak. Exactly the way a business should be run. Jesse was courteous, professional & efficient! Will definitely use them again in the future and recommend! Also, just take a quick second and take a look at all of the awful reviews. I've never seen a company have such bad ratings. Oh, and check out their F rating on Better Business Bureau! It's laughable really. I have no idea how this place is still in business!!!!!

Unfortunately, AHS assigned us to them to fix our leaking faucet. Long story short, I put in a claim on Sunday night and was told I'd be given a call within 24 business hours to schedule an appointment. Nobody ever called. I call on Monday afternoon and was given the after hours line in which I left a message on the emergency line explaining the situation and the urgency, still no response. Tuesday afternoon on my lunch break at work, I gave them a call (Had to call them 3 times because the first 2 times I never got through. I'd be on hold for several minutes and then I'd hear a couple of clicks like someone was picking up the phone and then it would hang up. Very frustrating especially when limited on time) to let them know I still hadn't heard from anyone and really needed to get somebody out ASAP! Meanwhile, our bathtub faucet is still running. I'm not just talking a trickle here, this is a full on stream of hot, boiling water coming out! Our bathroom is like a sauna. (At this point I'm now worried about mold, fungus, paint damage, waste of water/water bill, and god knows what other damagw could be brewing.) The gentleman I speak with assures me that someone will be out the next morning. Well guess what? Nobody was out the next morning so I call again and speak with the lovely Ericka who was so sweet and helpful! (NOT!) I give her my information and what do you know? She can't find our information anywhere. Finally, she locates our account and says Ohhh, ohhhh in this concerning, worrisome tone, it looks like our service manager, Jason, scheduled you for the wrong day. (Not sure how she automatically knew that Jason scheduled us for the wrong day but whatever.) I say Ok, what can we do about this because this is an urgent matter that needs to be addressed like yesterday. She simply says, Nothing. Nobody is in your area today. We're only human, we make mistakes LOL! She didn't apologize or offer to look into it to see if there was anything they could do given the circumstances. I got NOTHING! When I asked to speak to her supervisor, I'm told You're speaking to it. LOL! Just absolutely unbelievable! I haven't received bad service like this in YEARS! I, also, let them know I'd be writing this review and was told Didn't you already say that? Go ahead and do it already! It's clear that this company experiences complaints etc on a regular basis as Ericka was on the defense from the moment she picked up the phone. (Or Ericka is a miserable b*tch- not sure) Very sad in my opinion. Hopefully the owner knows what is going on at this place. If they continue to treat their customers like this, I'm not sure how they will stay in business. Also, reporting to the BBB in which it already looks like they've been reported to several times. Go figure! SAVE YOUR TIME AND MONEY AND GO ELSEWHERE!!!!!

Leslie H.

12/09/2015 12:00:00 SA

No. Unprofessional and extremely rude. Tried to up sell me on unnecessary parts/labor. When my husband told Doug we weren't interested he became hostile. Amber in the office was horrible. DO NOT USE THIS COMPANY!

Pinnacle M.

05/06/2019 12:00:00 SA

Doug wS very professional and well mannered. He certainly knows plumbing well. Great experience. I whole heartily recommend First Plumbing. Excellent work Doug

Jacqueline W.

05/01/2019 12:00:00 SA

I love Just Plumbing everyone is very friendly and professional I had a emergency job my toilet was stopped up. I called them and they we here within an hour job was done within 10 minutes.

Bret B.

6/20/2019

Jake came out on time and had me fixed quick. Nice guy and did a great job. Thanks Jake

Eric W.

12/26/2013

So I basically am just going to save myself some time and agree with every other reviewer as of 12/26/13.
Terrible horrible awful service!! What a bunch of butt holes. First American Home Protection sent them out to replace a water heater and they tried to up charge us $425 for modifications to water lines, gas lines and ventilation. So we got free estimates from other licensed and reputable plumbers that said no modifications were necessary.
Do everything possible and necessary to stay away from this terrible company.

Jan R.

12/22/2016

I had a toilet gasket wear out and water would go everywhere when it was flushed. It was our guest bath and we had company coming. I called my home warranty company and Matt from Just plumbing was sent out. He was very professional and very pleasant he took the toilet apart and said the gasket between the tank and base was not a size they have and he would have to find out what kind of toilet it was and order the gasket. He knew we had company coming and said he would let me know the progress. He was true to his word . He let me know that he found the brand and ordered the gasket he let me know just a couple of days later that the gasket was in and he came out the same day and put the toilet back together.
I can't say enough good things about Matt and his understanding of our situation. I don't know anything about the other employees but I will ask for Matt if we need work done again.

A J.

4/15/2019

Sent by home warranty, looks for ways not to fix problem vs. taking care of customer. Do not use.

Josep G.

8/29/2018

Back in January I filed a Home Warranty complaint regarding our main outside shut off valve from the house was leaking. Warranty assigns Just Plumbing to the case. Tech comes out messes with the valve, and completely ruins it. So we have to assist him shutting off main line from street and so on. No water for a couple of hours since now he has to make repairs that weren't necessary. Tech finally finishes job, says I owe like $275.00 plus warranty fee of $60.00 back then. After discussing with home warranty everything that occurred 60 was waived, but I owed the $275.00 for City Code.
Now current time, come to find out, Just Plumbing didn't replace regulator and now I'm out of Code according to City.
In speaking with Jason from the company and trying to see what we can do to make this all be right, he states his tech did what he needed to do and that I'm on my own. Really! Just plumbing was the last to touch anything, his tech did the work, didn't bring me code to where I'm suppose to be, and tells me, I can come out and give you an estimate on what it would take to replace everything to make it right. WOW! What happen to customer service, what happened to making things right, fixing what you should have done right the first time.
Guess next stop in filing complaint with ROC where my wife used to work, so she knows what needs to be done. I will be filing complaint with Home Warranty company also. Don't want them back out to my house if this is the service they give. No problem taking my money, but not standing behind the work is another thing.
Be cautious when using these guys.

Maggy H.

7/28/2018

This is the worst company I ever had to deal with!!
This company was referred to me by my home warranty (FAHW). I had a broken shower handle that was replaced but kept on breaking so I decided to replace the valve. During the valve replacement a bigger plumbing issue was discovered and I decided to stick with the company since the plumber Doug was really nice and knowledgeable.
A different plumber (Jason) was assigned to estimate the work that needed to be done, he was also friendly and knowledgeable. But anytime I had to call the office to schedule appointments I would usually get somebody either annoyed or straight up unfriendly on the phone like Erica!! The first time I had her on the phone she called herself the head honcho and continued to be rude and unprofessional, and the second time she was screaming so loudly I had a hard time understanding a word she said. She wanted to send me a tape of our second conversation so we'll see if I ever receive it. She said she didn't want to service my home and that they don't desperately need this job.
If you want to save yourself from frustration and wasted time please stay as far away from this company as possible. I will be contacting a different plumbing company to finish the job and as per Erica's opinion JUST PLUMBING SERVICES doesn't need our business anyways....
WORST COMPANY EVER!!!

Chris J.

11/09/2018 12:00:00 SA

Place is 100 times better then any other plumbing issue places especially lion den !!!! The kid that came did a great job and is a hard worker !

Carl H.

10/06/2015 12:00:00 SA

There is a reason why a Chandler company goes to Prescott Valley for home warranty repairs. After reading some of the reviews I'm surprised they are still in business. Twice the plumber was a no show, and when he did show up he did not fix the problem and had to come back.
In the future I will deal local only!

Andy M.

8/23/2018

Awful Company!!! Customer service was horrible. Techs were nice and tried to be understanding but did not have the information when they showed up. They automatically said that there would be an extra fee of over $400 on the job. They did not even know what fee was for. It was a home warranty job. I called their boss, Jason who was a complete piece of work and he hung up on me and refused to even listen. I called another plumbing company who came out and said no extra money would have been needed for install. Be aware of this company as they are shady. AVOID AVOID

Devorah K.

11/14/2017

DO NOT USE THIS COMPANY!!!!!!!!!! The deserve zero stars. They were sent to my house to fix a stoppage in a pipe in the kitchen and the plumber Jake caused a flood in our home that created 10 grand in damages to our walls, floors, and cabinets. The owner, Jason refused to take responsibility and is not paying for the damages. Our attorney is forming a lawsuit.

Margie S.

4/25/2018

This Just Plumbing company has to be the worse n the city of Chandler. Terrible customer service! What happened to customer satisfaction? I would love to know the owner of this company and let him be aware. Brie is in control of everybody there and needs to shape up and provide better service

Kristen D.

4/14/2017

This company is unethical. They scheduled a time to come out, and didn't honor it. They called 5 minutes before the end of the day so nothing could be done about it. The staff is rude and disrespectful to their client. They tried to add $300 in unnecessary fees and even said the home warranty company lied. When asked to speak to another person they become belligerent, rude and will verbally attack you. They throw other peoples issues at you and tell you yours is not as important. The tech didn't follow through with obtaining approval and I was given 1 excuse after another. In the end, I did the work on my own costing my more money, rather than dealing with them any more.

Richard F.

6/17/2015

This company is a joke. Liars and hacks. Was told they'd arrive between 2-5 and didn't show until 7:30 at night! Was having issues with multiple sinks, after looking at the kitchen sink, technician told us it was too late to look at the other sinks. Flat out lied and wrote on his paperwork that we refused service after my sister signed it. Called the owner today and they actually said they're proud of their 1 star ratings and F rating with th BBB. Said customers don't understand the way home warranty companies work. I wouldn't recommend this company to my worst enemy. They should be ashamed.

JoAnn M.

12/22/2018

Nothing but the run around and incompetence. Service tech Ruben comes here to diagnose our failed hot water tank, I had turned the water off to prevent more leakage, he didn't even know if he could turn the water on, because it was a direct vent system, (whatever that had to do with it, is beyond me) and this is from a professional. Had to call supervisor. He didn't even have the common sense to turn the blower off....again, this is a professional. After 5 days listening to the blower run, my husband returned home after being out of town and unplugged the blower in seconds. We were promised the new tank would be installed yesterday. Even confirmed the day before with installation time, I called at noon yesterday to get an update as I had a 10 minute errand to run, so that I didn't miss them, I was assured at that time, tech was running late, would be a few hours, so I was good to go. After arriving back home, I got the call from them (on a Friday afternoon) they didn't have the correct water heater and didn't know when they would get it. I am now sitting on a Saturday, 5 days without hot water, going into Christmas. So we are off to Home Depot, getting a new hot water tank, and after it is all said and done, for less money than their installation fee alone! They were going to charge us 65.00 for a drip pan, it cost us 8.50

And to make matters worse, they kept lying to first American homeowners insurance saying it was to be installed yesterday, First American even had the girls name, Kelli and to call her back to confirm, when we call Kelli back immediately, we are told no, sorry we don't have your hot water tank and don't know when it will be in stock.

Ashley S.

09/07/2012 12:00:00 SA

Just Plumbing was the vendor selected by my home warranty company to repair my leaky toilet. The plumber said that it was probably just the wax ring. I explained to him that there was also a loose bolt at the base of the toilet so he said he would also check the flange. He replaced the wax ring, told me the flange was fine, and that the toilet was firmly attached to the floor. As soon as he left, I went to look at the work and found that the bolt was still loose, and the toilet was NOT firmly attached to the floor. I called his company, they said that I'd have to call First American (warranty company) to schedule a follow-up. First Am called the plumber, who said that I was missing a bolt and that he didn't replace the bolt because bolts are not covered under the warranty. So....

1. He straight up LIED to me when he said the toilet was firmly attached
2. He ALSO LIED to First American when he told them that I was missing the bolt.
3. His company is now giving me the run around about scheduling a follow-up to address this problem.

I doubt this horrible company gets any work outside of warranty contracts, but if your warranty company sets you up with this company for your repair, for your own good DEMAND a different vendor. If they are already in your house, doing the work, check it thoroughly before you let them leave!

Alex Q.

3/13/2019

BEWARE! Do not hire this company Just Plumbing Services of last Vegas. I made for Friday March 8th from 2:00 PM to 6:00 PM The technician called at 11:00 AM ask me if he can start early because he have no time on my set schedule. He said he can come next day Saturday from 9:00 AM to 1:00 PM. I said Ok, Next day I waited until 11:00 AM the office txt me that the technician on his way. By almost 1:00 PM no technician yet. I called the office and left message to call me. No call no show. Until now they don't even followup my complain.

Kim Y.

11/05/2017 12:00:00 SA

I had just plumbing come out to replace my hot water heater. They actually came out as an emergency service and shut off the hot water heater and kept it from leaking all over my floor. The service at first was amazing they were polite, answered my questions I will say it did take a week to get the new hot water heater in which I thought was a little long. When the came back out to install they again were polite and told me exactly what they were doing. It was after they left that had been the issue...I have called three times asking for the tech to call me back to explain why we no longer have water pressure. Twice I was told oh no problem the tech is on an all day emergency call but will call you by the end of the day..never a call....the last time I called I was then told of do you want a service call put in because that would've been a separate issue....REALLY because my water pressure was fine before the new hot water heater went in. Still waiting on the call back....for a month now...would not recommend.

Clint T.

03/08/2016 12:00:00 SA

This company is a joke. They were sent by my warranty company to replace a hot water heater on a rental property and never even contacted me as the homeowner to tell me there would be extra charges. It has taken a week for replacement and not one phone call call keeping me informed on the service call. When I asked their service representative Amber if she could have her service technician call me and my tenant when he was on his way she told me that's too much to ask of him. Wow...if the service technician can't handle a couple phone calls I should probably be worried about the actual install. Do not call this company for any work and if your warranty company tries to send them to you ask for someone else. They were slow at replacing the hot water heater and the representative Amber was rude. Beware.

Val M.

2/13/2018

I wish I could give this place a negative 10 but cant. Stay completely away from this company. If your home warranty assigns this co. dont even set up the appointment, refuse to use them based on all the negative reviews (including the F rating with the BBB) and have them assign someone else.

Went through our home warranty to service plumbing leaks. So their plumber Jason comes out. I show him 3 leaking plumbing issues. He has me sign the paperwork as soon as he walks through the door before he even wrote anything on it first of all. I wont do that again. And conveniently left off the bathroom faucet in question.

He calls my home warranty and two of the items are not covered. I said, Ok. So what about the bathroom faucet, because I know thats covered? He said well I cant work on it cuz it wasnt originally on the list. I said what list? Well I wasnt told about it before I got here. Well he wasnt told about any of these items, he was told we had a plumbing leak. He basically refused to fix it and left. Right then I knew this was a total excuse and scam to get more money from service fees and having to come back.

I call my home warranty and tell them he refused to fix the bathroom faucet because he didnt know about it before he got here. Which is totally rediculous anyhow, your getting paid to fix a leak, period. Your standing here, in my house 10 feet away from the faucet, tools and everything and your not going to fix it because you didnt know about it? You know your here to fix A leak right? How lazy do you have to be. So my home warranty trys to do what is called an add on. They process that and I call Just plumbing back. Talked to a Bree. Totally rude, and useless. She says they DENIED the add on an have to have a whole new request. Ding ding ding.....(Of course to get another $75). I said thats rediculous. She said well thats the way it works. Yeah, when your completely lazy and scamming customers.

I call the home warranty back and they said normally, 99% of the techs (obviously the businesses that provide excellent service) has the customer call the home warranty while the tech is still there to get an add on. They tell me to call the company back and ask to speak with a Manager. I knew that would be a huge mistake and waste of my time. I was right.

So I call, I forgot what she said her name was, she answers, I said are you a manger? She said as good as your gona get (already with a cocky attitude). I said ok, gave her my info and right away she says, oh yeah, I know all about you! With more cocky attitude. I said have I spoke to you before? She said no, but my service manager was at your house today. I am the one who reviewed your info an denied your add on. I said this is a scam to get more money for another service call. I must of struck a cord of reality because I couldnt even finish speaking, she cut me off and wouldnt let me speak so I did raise my voice and said excuse me, please let me finish speaking. She screams at me an says, if your gona raise your voice to me you can call some one else, I AM THE OWNER. I said well let me finish speaking. She said it as though she was proud to be providing such horrible service and was trying to demand respect just because she was the owner. ha ha She hung up. Every single person in the office spoke like this, gee I wonder where they got it from.

Its no wonder they have an extremely low rating on yelp. They should have 0 stars but you cant give 0. Notice the BBB also gave them an F rating!

This person shouldnt own anything, let alone a business. I called my home warranty company and they were very nice and helpful. They first couldnt believe he was here, standing in the house, looked at a leaking faucet and refused to fix it and did nothing for a service fee of $75. Without having called the home warranty about it or have me call while he was still here. Needless to say, my home warranty waived the service fee and assigned another plumber. My home warranty co. has flagged Just Plumbing as a do not use for future plumbing issues. Your home warranty can do the same for you too.

Meg B.

07/04/2018 12:00:00 SA

Great service. Had issues with another service prior to utilizing Just Plumbing Services. Technician was able to come out on 4th of July and fix the problem. Technician was friendly and informative.

John M.

11/09/2018 12:00:00 SA

I had a water heater problem and filed a claim through my home warranty company. Just Plumbing gave me a 1-5PM service window on a Friday. I had to take a half day of vacation from work so I could be there when they arrived. Around 4:30PM I called to confirm that someone was still going to stop by for the service. The receptionist said the repairman was running behind and would be there any time. The repairman finally called me at 5:15PM to tell me he was 35 minutes away. My first and last experience with Just Plumbing...I will actually skip filing a claim through my home warranty company in the future just so I can select a different plumbing company.

Ray W.

2/19/2019

This Company was assigned to replace my Water Heater by my Home Warrenty Co. The Tech came out, took a couple of Phone pics, but was more interested in trying to tell me that He could refer me to a Restoration Co. That he was friends with. I indicated that there was not Water damage to the location. He left and said He had another Job to handle. Didn't take care of my Water Heater problem, but, shortly after His friend from the restoration Co. showed up and tried to talk me into over $3,000. in repairs. I passed on his generous offer. In the mean time the Tech. from Just Plumbing was assigned a 3:00 - 7:00 PM appt. to fix my Water Heater. He never called, or showed up. I had to go to a outside Contactor to have the Water Heater problem taken care. This problem was a Health situation for my Wife. This Company should focus on taking care of their customers instead of helping out their friends at the Restoration Company. I would never use this Company again, and have indicated such to my Home Warrenty Company

BAD BUSINESS . DO NOT USE

Chuck K.

10/17/2015

Just Plumbing was sent through the American Home Shield warranty program. Rich was very professional and the water leak problem was handled within one hour. I would recommend Just Plumbing and would not hesitate to call in the future, if I need a plumber.

Andrew B.

4/30/2018

Ho-ly. Crap.
These guys are awful.
Not only was I forced to use them despite knowing their negative reviews, but things are worse now than before.
Let me just say this, if your using AHS for home warranty and are forced to use these guys..... pay out of pocket for someone else.
While they were friendly over the phone and in person (only reason they got 1 star), their work was terrible. The plumber left after fixing three faucets and diagnosing a leak in a vent pipe. One faucet was for the washing machine, which leaked EVERYWHERE so I had to call them back. One faucet for a shower stall is now leaking even worse than before... it's almost as if I can't turn the shower off. Lastly, the plumber said he didn't have parts to fix the vent pipe and would call to schedule an appointment. They never called so I called them and they told me AHS won't warranty it. Called AHS and they couldn't tell me why they won't warranty it. Neither one of them were going to tell me. Stay away from AHS if possible and stay away from these plumbers.

Adriana C.

06/11/2015 12:00:00 SA

Absolutely worst experience of my life! The Owner called me on Tuesday to let me know someone would be out on Wednesday between 10AM and 2PM. It's about 12:30 PM on Wednesday and I haven't received a call from anyone letting me know what time they would arrive. I called the company and told her that someone called me the day before and told me between 10AM and 2PM and I was hoping for an ETA. The lady on the phone told me that she didn't tell me that time she told me between 11AM and 3 PM because that's when he works. I then told the lady that is not what she told me and that I even wrote it down and I work so I won't be here at 3PM. She then tells me well we all have jobs and I know what I told you and if you can't have a civil conversation with me I will hang up on you. I then told her that she is not going to hang up on me and she's the one who provided me with incorrect information. She then told me I am the Owner and I will not be talked to this way. (meanwhile I wasn't rude until she told me she would disconnect the call and she was the one talking to be disrespectfully. I have never experienced the worst customer service until I spoke with this individual. She should not be the Owner and she was the rudest person I have ever dealt with that did not want to help! Stay away from this company they are bad news and have the worst customer service. And to top it off they didn't come until 4:30!! So either way she was way off her time slot. Stay away from this company!!! If I could I would give 0 stars.

R G.

7/27/2018

Once I contacted them, they were out the next day. The guy that came was wonderfully efficient and neat. My only issue was that they were supposed to contact me, but that's not really a problem.

Brian D.

11/05/2012 12:00:00 SA

I must fall in-line with the previous poor reviews of Just Plumbing Services.

I also have First American Warranty company (maybe I should be writing a less than stellar review on them too) and they contracted out JPS to come out and look at my water heater which was leaking from the bottom.

The tech (bobby I believe) showed up and concurred that the water heater needs to be replaced. He then said he had to take some notes and make a call. I presume to gather the specs and locate a water heater. I went in the house figuring it was going to cost me the normal $60...........well that was a mistake.

He came back and told me the cost of the water heater was covered but they had to do modifications which would tack on an additional $565.00 to my costs. He then explained that the modifications were required because they had special water heaters that needed different water, venting, gas and ball valves then my current set-up. Even though they were going to replace with a similar Bradford brand water heater.

When I told Bobby that I wanted to call the warranty company because I've never paid more than the standard charge to replacement a water heater, he got very terse with me and claimed he didn't have 5 minutes to wait for a call.

In short, I took the buyout from the warranty company and called a more reputable plumber to replace the heater and it's going to cost me less than going through these yahoo's.

In short, I believe Just Plumbing Services is in the business of ripping of customers who utilize a home warranty company (they may do better to the standard customer) but I would highly recommend you stay clear of this company at all costs. If I could have given less than 1 star I would have.

Susan B.

09/05/2018 12:00:00 SA

This is the most disreputable company that i have ever worked with in arizona.I hired Jason who lied to me over and over again about what was happening at my site.i'm an established artist who took an entire day off fr work to deal with his ineptititudes.My husband is a physician who originally liked jason until he lied to us and did not fess up to his inadequacy on the job. He personally caused one of my worst days by flooding my new studio.Total ineptitude in not realizing that he needs to relinquish the lowest lying valves to get of our lowest lying water before working on a project.He did not do that plumbing 101 that he couldn't man up to..he had two projects to do.Both went wrong and had to be redone.Like a kindergarten student.Unfortunately couldn't even say I'm sorry.They ruined my brand new $50,ooo studio,O n th phone i wa dismissed and then later hung up on..So unprofessional.If you go to someone's house and ruin their belongings atlleat fess up to it and compensate them for it.He ruined my brand new floor as well.Well, the jury is out ...let's see what the owner has to say tomorrow....and if she actually believes in right and wrong.........maybe it's old fashioned bu my parents always told me to tell the truth and be respectful...........we will see how the owner see her company and more importantly her ethics......tomorrow..........susan silver brown

Ginger H.

12/14/2018

Nice job but EXPENSIVE. More than other companies for the same job. Because of that would look elsewhere next time. We are in our mid 70;s and at times other take advantage of them.

Alan P.

11/06/2017 12:00:00 SA

This is by far the worst company I have ever done business with! All the other complaints are 100 percent correct. Stay far away from this company. We found a leak in our home that was clearly due to the work of the plumber. When I called the office the woman on the phone was rude, she told me it was my fault for not finding the leak sooner. I apologize for trusting your work!!!??? If you value your home don't let these guys in your home. If a warranty company sends them to your house. Please do not let them in. Please do not make the mistake I made of letting them work on pipes in my house.

Aaron M.

8/27/2016

These idiots were dispatched to my home by American Home Shield to repair a sump pump. After waiting 3 days the plumber arrives, spends 3 minutes looking at the pump and retreats to his van for 30 minutes. He then presents me with an estimate of $525 to replace the pump by tacking a bunch of nonsense charges. I tell him no thanks and send him on his way. I ended up replacing the pump myself in about 15 minutes. Just Plumbing Services is a joke.

Nicholas S.

06/08/2015 12:00:00 SA

they were scheduled by Old Republic when we called the owner said they would not come to our house and service your water heater reasons why? I don't know called back to find out and was proven correct would never let them in my house they were rude and lied and said they did not have contract with Old Republic instead said they can do whatever they want which judging by previous reviews is a garbage job at best wish I could give negative stars

Nancy D.

8/17/2018

Best experience. On time, professional, and courteous. Jake answered all of our questions. Fixed the leaky faucet and remained very professional as we watched and asked questions. Job well done Jake!

Dayna M.

11/13/2017

Just Plumbing was contracted by my home warranty company to fix my shower and a leaky toilet. I had paid the contractor fee online via the home warranty company. To make a long story short, Just Plumbing wanted me to pay another service fee, even after I told them I paid through the warranty company. He also was going to charge me over 600.00 to fix the shower and the toilet problem, which in turn, I had another plumber fix for 112.00. Price gouging at its finest. When I called them to question why I had been quoted so much, I received no response.

Slate M.

08/08/2018 12:00:00 SA

We were very pleased with the services we received from Cullen at Just Plumbing. We were a little skeptical with the mixed reviews but everything turned out great. Cullen was great he called ahead and explained what needed to be fixed. The job was completed in a timely matter and he was very professional.

Kris A.

7/22/2017

Just awful. The tag line for Just Plumbing is Proving Integrity. They proved the opposite. We were connected with them through our home warranty company. At first they were very personable but we had a problem that arose after they replaced our broken water heater, that had worked flawlessly for 13 years, with a brand new one. The new one did not work properly from the get-go. They came out to fix the problem repeatedly over the course of months. They kept replacing a small valve they said was the issue...a valve that had NEVER been an issue before. They replaced the same valve 4 times...literally, 4 times. Finally, after about 9 or 10 service calls, our home warranty company finally said no more to Just Plumbing, and assigned us a new plumbing company. Two plumbers later it was made clear that Just Plumbing was simply making a token adjustment and not seeking to figure out the real problem. We literally burned MONTHS trying to get the problem fixed. All the while with limited hot water in our home. My husband spent countless hours on the phone with the home warranty company and Just Plumbing wasted many, many, days performing plumbing theatre instead of doing their job. They don't know what integrity means.

Lara E.

8/28/2017

Worst customer service EVER!!!!!! Do not use this company, they were not willing to work with me. We used our home warranty on this plumbing issue & I called 24 hrs after they received the order because I had not received a call from them. I also confirmed with them the property is a 4 plex & it is unit B although the property address showed the first unit. They told me on the phone that they will make sure he goes to the correct unit, well guess what they serviced the wrong unit, haven't got a bill but I'm sure they are going to charge me so I called the office & explaining they went to wrong unit & to go back to correct unit & they refused. They said I needed to change the way my contract reads with first american, this is rediculous!!!!! We have 27 properties & use our warranties all the time & have never had this issue. I spent 5 hours on the phone between the warranty company & the plumbing company. Hoping first american will take them off their list!!!!!

Matthew S.

7/13/2018

Was referred to the service provider by our home warranty due to a leaky shower faucet. The service was completed appropriately and paid the trade fee in cash ($65) at time of service. Fast forward two month later, I receive a bill from my home warranty stating that I need to pay the trade fee due to none payment. Apparently the service provider (Just Plumbing) notated that no payment was ever received. Unfortunately, the invoice I received has no option for paid in cash, so I guess the technician lost the payment. I tried contacting the service provider and was told me that they have no cash for that day...of course. I guess I'm out the $65 and will never pay with cash going forward.

Lori E.

6/14/2018

Avoid this company if possible. I couldn't because they were the company American Home Shield picked for me. I had a pipe break and first of all the could not make me an appointment for 2 days. They absolutely did not care that was 111 degrees here today and the water is off and my plants and trees are dying. They were completely inflexible about the appointment time which was a 4 hours window. Today once the driver called and said he was on the way I left work and traveled home (30 minutes). Once at home I got a cell from the dispatcher saying the driver got pulled over and they would have to reschedule. My options were worse this time. They wanted to delay my visit for 5 more days. They don't have enough staff to take care of business and they are unpleasant to work with. If you don't absolutely have to deal with them, don't.

Megan B.

01/07/2015 12:00:00 SA

Same story as others.... American Home Shield sent them to fix a leaky faucet. Going on almost 4 weeks and the ordered part is still not here. I keep getting told the same story that it hasn't arrived yet and will be contacted when it arrives. It is hard going through the holidays with one bathroom. More bizarre was after contacting AHS they had no record of a part being ordered. I am giving one more week, but hope AHS can stop using this company as from these reviews any homeowner should know to steer clear.

Maryann P.

05/02/2017 12:00:00 SA

Horrible!!! Stay away from this company! AHS sent this company out to fix our toilet. A part was ordered months ago. We called them numerous times only to be told each time it was coming in. The women who you deal with are rude, nasty and should never deal with a customer. We tried to get help from AHS who gave us the advice to just wait it out. Well it's May and part was ordered in January. Can't get a refund for the visits we already paid for. Stay away from Just Plumbing and AHS!

Lisa S.

5/26/2017

Horrible. My shower will not shut off so i called my waranty co. AHS who arranged for Just Plumbing to contact me. They were completely unflexable with the time and day so I had to take a day off work to accomidate them for a week later. The plumber showed up and left within 2 minutes saying he wouldnt shut off the water w/o complex permission and he would not wait to be told by the HOA that he had permission. The HOA contacted the office. I called them back and had to reschedule for another week later, again with zero flexability on time or day when i told the woman I couldnt take more time off work she said then it must not be an emergency. My room mate was able to get the day off so i rescheduled to suit their time frame. The plumber shows up and is unable to shut off the water but removes all the hardware anyway. He cant get the water off so I get with the HOA again who has maintenance on site to help. As soon as that happens the plumber tells me his office told him he can not stay and I have to reschedule and he leaves. I call the office and am told they will return in three days. I then take another day off work but the day before receive a call from just pluming telling me they cant send the plumber way out to phoenix if there are no other jobs in the area so I have to reschedule to the next week. again they can only come out on one day in the morning and by this time I cant take yet more time off work so its set up for eight days later when i have a day off that accomidates them. Thats three weeks with my shower running full force. So I call AHS and they call the office and come back to tell me they cant help me that I just have to deal with the place and their schedule because they already took the hardware off the shower. Now I have no idea if they will even show up or do the work. The woman at just plumbing is extremely rude and condesending. If you plan to use this place expect to have to grovel and accomidate them at their whim and dont plan on getting anything done any time soon. They are horribly rude. I have hired another plumber who is comming out tomorrow (less than 24 hours after i called) and has given me a quote less than even the service fee through the waranty company. once i know this is completed I will be changing waranty companies for one that has better quality providers. If you get assigned this place be wise and get someone else because once you let them in youre stuck with them. BEWARE JUST PLUMBING!!! horrible horrible customer service

Gus G.

5/15/2018

After kitchen remodeling; had them come out and put back the plumbing for the kitchen sink/garbage disposal etc; and replace the shut off valves; since the remodeling guys broke the shut off trying to turn it off. They came out that same afternoon; and did a great job on everything else; but I had wanted ball valves and the guy told me he would put in 1/4 turn valves; (same thing) but when I got home; they put in the exact same type multi-turn kind that seizes up with the hard water we have in Chandler AZ. Now they told me my wife said it was ok which is total BS; because she doesn't know the difference between a plumbing device and a hole in the ground. Then I was cut off from their customer service rep; click; done.

Olga H.

5/25/2017

I had THE EXACT SAME experience as Kristine M on a review below. Our toilet started Rocking. Called our home warranty company. Jason (I believe) came out and told me that the flange under the toilet was rotted out and needed to be replaced. Called the warranty company and they told him it was not covered. He said they would need to remove the tiles and jackhammer the floor and they would not install the tiles back. Estimate? $2000. I was flabbergastered Then i got my bearing and called my regular plumber. About 2 hrs later and $370 later everything was fixed. No Jackhammering the floors for $2k. Now trying to convince American Home warranty to reimburse me since i saved them $2K and then some. Keep my fingers crossed

Nick B.

6/29/2017

I Do Not recommend! Here is my experience with them. I was referred to Just Plumbing through my Home warranty Company (AHS) and they were unable to come out for 3 days. They were extremely rude over the phone when I had the nerve to ask for a call when the tech was on his way...I should have walked away then. This was kind of a specialty toilet, so I tried to find out if they had any parts in stock or at least give them some notice so they could maybe bring the part that was broken, the customer service lady refused to even notate the account as only the plumber could decided what was needed or not. Well they showed up unannounced today, with no call ahead as requested to the surprise of my tenants. Took a look at the toilet and guess what, no parts. My tenant was informed they would order a part and be back in 7-10 days? They never bothered to call me or the home warranty company. I think all they wanted was the service call all along. Shame on you guys. You are never allowed to step foot in one of my properties again. There is no integrity or customer service with this company based on my experience with them.

Vicki H.

4/18/2018

We really trust this company to know what they are doing and to give us a fair price. Doug is very pleasant and professional. They are our 'go to' plumber for all our needs.

Kevin P.

09/09/2014 12:00:00 SA

I can not give lower than one star unfortunately! I too, had a home warranty claim, a leak in the ceiling, from a pinhole in a copper pipe. Technician arrived, saw the hole in the drywall that the leak made, determined he needed to cut an access hole in another location to get to the leak. Apparently technician told the owner that he didn't cut any holes, just made it bigger, so they will not repair the drywall. I stood there and watched him cut a hole in my ceiling with a hand saw!
First American Home Warranty (impossible to contact, BTW) said they aren't going to cover the repair because Just Plumbing didn't cut any holes! I called Just Plumbing, I just got off the phone with the 'owner' who yelled at me, gave incorrect facts, and called me a liar! wouldn't let me explain, she just kept saying I'm going to side with my technician, who didn't cut any holes'...called me a liar, nice way to treat customers!

Amazing! and their tagline is proving integrity...

Terry S.

10/31/2014

This company does not even deserve a half a star. Jason was the service technician that came out to my house w/a trainee, who was 30min late by the way after a 4hr window timeframe that I was given. I submitted the claim through my warranty company and they sent this used car salesman. My issue was not able to be covered under the policy but he was real eager to give me an estimate. Little did he know that I already had a few estimates from different companies, and his was 3x more than anybody else.
Jason proceeded to explain why the cost was so much: he would need to submit plans to the city to redo a gas line, and have inspectors come to the property for inspection.
I let him talk cause it was amusing, even though I knew he was full off ish. I've already worked out the inspections and the process w/ my gas company. So I knew it didn't have to be as excessive as Jason claimed the work should be.
Oh and by the way if you have a warranty be prepared to be treated like a 2nd class citizen, all they want is the service fee and just like l the other consumers stated they will add additional cost to your work order!
I just finished reading the company bio unless their is another Jason at the company this Bum may be the owner. Wow!

Michael J.

3/31/2018

Awesome service in San Tan Valley my experience was great. Technician was Jordan he was great answered all my questions and was polite and courteous for the entire visit.. cleaned up great as well

Lynn G.

9/14/2017

I don't know why these guys get such bad reviews. Finding a plumber in Prescott that won't gouge you is impossible. These guys drive up from Chandler. Thanks Matt for the excellent work. Office staff very courteous. Thanks America Home Shield for sending them out.

Ross H.

4/26/2018

BEWARE!! This company is a scam. They were assigned by Old Republic to do a warranty claim. I paid service fee and They upcharged me $89 saying part of the repair was not covered under warranty. I was in a hurry, so I paid them. Afterwards, I looked at the warranty and I never should have been charged. I immediately called them, three times now and left messages and they won't return my call. I also sent them an email, no response. When I try to leave a message on their billing extension, the mailbox ifs full. I'm dealing with the warranty company now to get this resolved. They are total scammers.

Didi H.

02/10/2017 12:00:00 SA

Would definitely not recommend. Was the company that was contractor for AHS and had the worst customer service. Wish I had read the Yelp reviews before I used with AHS. Put in a service claim with AHS on Monday and called Just plumbing at 9am Tuesday for water heater service. Had another company out on Monday night and already knew I needed a new water heater. 1st appointment was end of day Wednesday. When the installer came on Wednesday Matt he was great and had contact to AHS shortly after arriving to get the claim going. Called just plumbing to schedule installation and 1st appointments was Friday 8 to 10am. Hot water had been off since Monday night. On Friday when no one showed up by 1030 called office and spoke with Brad. Somehow my appointment was no longer on the books but he said that the installer would be there next. At noon when the installer called to say he was on the way but needed to pick up water heater and would be another 45 min to 1hr I called the office. Initially got Mike asked to speak to a manager. He transferred me to Brad who then for the next 30 min refused to get me a manager, belittled me, was rude, condescending, confrontational and only offered me $20 out of his own pocket and would put it in the mail if that would make me happy. Unbelievable that such unprofessional people would be working with customers every day and had the time to fight with me for over 30 minutes on the phone.
Never did get to talk to manager or couldn't even leave a voice mail for manager because apparently they don't have voice mail.
Do not use...EVER.

Rebecca T.

9/28/2017

Doug was on time, thorough, polite and extremely knowledgeable. What a great asset to the Just Plumbing team!

Carolyne C.

09/01/2017 12:00:00 SA

This company is too busy to handle service calls, I spoke with them on Thursday 8/25, the day after a service call was placed and was told they were ordering a new water heater. As of 9/1, no water heater had been ordered and they said they can't install until Tuesday 9/5, my tenants have been out of hot water since 8/24. I was on hold for 45 min on 9/1 trying to resolve and when I finally spoke to the gal who answered the phone she said there was nothing she could do. They may do great work based on other reviews but they obviously do not have the staff to handle service calls in a timely manner, especially ones that need to be expedited , like no hot water for over 9 days.

Chandra R.

07/06/2015 12:00:00 SA

I cannot speak to the customer service issues others have had with this company, as my only experience today was with our technician, Shawn. Shawn was patient and took the time to describe in detail the work he did. He showed me the parts he removed and took time to look up the fixtures he wasn't familiar with. He spent over 30 minutes arguing on our behalf with the warranty company (AHS) to get our toilet replaced. I'm not happy with the warranty company's stance on some things (seriously? you'll replace the fixture but not the surfaces that are damaged around it during removal???), but I think we got the best deal we could given the situation. I know I'm not an easy home owner and this guy dealt with my righteous indignation very professionally.

Jennifer C.

5/22/2015

After a previous company could not figure out the problem. Just Plumbing sent me Shawn. He diagnosed and fixed this issue in under 30 mins! It's nice to have someone who knows what they're doing. All I can say is Shawn is the best, we will continue to call with any further issues! I would recommend this company to anyone! Especially Shawn!!!

A. D. M.

01/10/2017 12:00:00 SA

Pretty much what everyone else is saying. No consideration or empathy for clients in emergency situations. Terrible customer service and a severe lack of communication. Was not surprised to find similar reviews. I was in awe at the experience I've had with these people. Especially Christina, she was extremely rude. I have never had such a bad encounter with any business. Ratchet.

Anthony C.

01/07/2019 12:00:00 SA

How incredibly rude. First, they were suppose to call with 24 hours to schedule an appointment. When I called them 48 hours later, they then could not fit me in for 6 days. I was patient and accepted this, even though there is a water leak that is soaking the carpets. The tech comes out and looks at the rug and says, hmmm... don't have the right tools to diagnose this (left the camera due to home warranty not allowing him to have it on truck -- NOT) and could not come back out until today 4 days later. Mind you we are in day 11. He comes today and asks my wife to sign a paper that is a work completed form (before he even would do work). He tells her that it just says he is not liable for mold or mildew - but nowhere on there does it say that. It says see terms and conditions that are not even attached. My wife asks questions and he says just sign it. My wife simply said, don't talk to me like I'm an idiot. He says give me my pen back and walks out the front door and leaves without doing any service.

Jamie W.

8/23/2014

Our home warranty company, AHS, sent Just Plumbing out for our water heater. When the technican arrived he determined our water heater was fine, after not having hot water for three days. I asked him why we were without hot water for three days and could the water heater be going out.....he said no way. (I was later told by a local plumber this is often the case when the water heater is going out). By that evening we had no hot water again. It took two more days for Just Plumbing to come back out. When they did a new technician said the water heater needed to be replaced. He said it would cost $300 above what AHS covered and we would need to pay an electrician an additional amount for work they did not cover. He left without draining the water heater, which flooded the laundry room and hallway the next morning. They did not answer or return any calls. We cancelled their service and called a local plumber who came immediately and replaced the water heater without an electrician for less than their costs.

I would NOT recommend this company.

D M.

8/27/2016

I was referred to this company via AHS. As others have mentioned, the customer service person (who claims she was the owner and/or supervisor) Amber and/or Alexa, was incredibly rude. She, unprovoked, had a negative attitude, was argumentative, and was unable to respond to simple questions such as do I or do I not need to expect/ have an appointment that was made. As such, I am unable to evaluate the quality of work they offer. What I can say, is that if that person is the leader of that company and she does not respect her customers, then I can assume that the staff are not any better treated. Therefore the staff are not as likely as those working for a quality, positive, friendly supervisor/owner, to provide services that are par, let alone above and beyond.

Shirley S.

02/10/2014 12:00:00 SA

I really can't give them one star, but that was the lowest. I agree with everyone else. A year ago they replaced a hot water heater, a 40 gal instead of the 55 gallon that was there. We argued with them but they had taken the old one away so it was our word against theirs. We have First American also. We now have a water leak. First American sent them out again, same guy, Daniel. He said it was him that had replaced the hot water heater until I told him they cheated us. He says the leak isn't under the house so it's not covered bt warranty. We are almost certain it is under the house. I'm so glad I read these reviews so we don't use Just Plumbing ever again. We are making a report to First American.

Kirk M.

11/14/2017

Just Plumbing was contracted by my home insurance and have failed in every way possible. It has been four months since they started the job and it is still not finished. They cut a 14 x 8 in. hole in my shower stall to replace a flow valve and then tried to charge me $335.00 dollars to fix the hole. This is nuts because my insurance had already paid them. So I sit here with a shower I can not use. Lesson learned, do not ever use Just Plumbing.

Anthony B.

3/24/2014

Had them out to repair a leak. Took 3 weeks from day 1 to get completed. They destroyed our bathroom and charged $500 more than the estimate! Nothing on receipt was itemized so there is no way to tell what the charges really are.

Contacted the company for a detailed breakdown... They don't have one either.

Go somewhere else if you need something fixed. I'd give 0 stars if it was an option!

Phil H.

07/12/2014 12:00:00 SA

STAY AWAY!!!!!!

I wish I could give a negative 5 starts. Had a technician ( or a con artist, however you'd like to phrase it) from Just Plumbing (Bobby) come out to replace my faucet handles and they told me it was $65 a piece to drill them out since the technician couldn't remove them via the normal procedure. Told them to take a hike.

I then grabbed the allegedly inaccessible handles and pulled them right off with my bare hands. I'm no Hercules!

Again --

STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Ron W.

11/16/2013

This company can't be serious..incompetence, late, rude and just plain stupid. I gave them every chance to make good but they weren't interested. First American home warranty gives them all the work they need I guess.

S B.

06/02/2017 12:00:00 SA

This company is horrible! Ordered the wrong part after waiting a week and they seem to think it is okay for us to wait another week while they attempt to get it right. Refused to verify the part they ordered. Refused to allow us to speak with a supervisor. I will never use or recommend them. Horrible attitude. Got one set of answers from call take and another from the plumber. Worthless!

Jerry B.

12/28/2015

My complaint is more with American Home Shield than with Just Plumbing Services. I called AHS to make sure the septic lift pump was covered by my home warranty, they assured me that it was. Damon came out this morning to take a look at it, said he would have to call the AHS authorization department, but would have to charge me $135 in addition to the $75.00 fee that normally accompanies any AHS service call to gain access to the pump. I just received a call from AHS authorization who told me the pump was not covered after all. Big surprise!!!!

Anthony P.

12/23/2015

They came to fix my water heater, quoted me one price to fix it. Ordered the parts and supposedly fixed it. The next day it still was not working. The technician came back, said I need a new water heater and quoted me 3 times the original amount to repair. I said I don't have the money but will take care of myself. Technician refused to refund the original $329 for the erroneous repairs completed the previous day...this was for a property I have in Phoenix AZ...these plumbing technicians are incompentent at best...

Pat P.

9/22/2014

Proving they have No Integrity!

Had a warranty repair for leaking water heater and they were assigned but no call for a couple days so I called them. They said they hadn't gotten around to scheduling calls for the week yet. Once there they confirmed the leak with the warranty company but wanted to tack on an extra $300 in minor plumbing modifications since they estimated the new heater to be 2 inches taller. Also wanted to use scare tactics to include additional items like a $22 drip pan that they could install for only $65, actual plumbing for the pan would be extra. Wanted $85 to cut 2 of the vent pipe! Another $85 for new flex water lines, $85 for extending the T&P line, and $45 for gas line. Actual cost of all these modifications by a reliable plumber is $75 if they actually even need to be done.

Not trust worthy! They give their industry a bad name.

James L.

3/16/2017

Came out and said I needed new irrigation backflow preventer since the one I had was leaking. They quoted $675 to replace. We went to plumbing store and bought a repair kit for $40 and fixed it. It didn't need replacing.

T E.

06/07/2017 12:00:00 SA

Found out why their better business bureau rating is an F! They never showed up for the job. They cancelled my appointment without my knowledge due to them thinking the job wasn't covered under my warranty. Funny thing is it was covered. Warranty company has blocked them from being a service provider for me again. I even left them messages asking them to call me back and they never did. Wow. Stayed home a half a day from work for nothing as well as another half of a day to get a new contractor.

Scooter P.

7/30/2013

I have a home warranty under First American and this service provider does not do anything but collect the service fee. The setvice technician Daniel reeked of smoke and looked like he was in a hurry to go on his smoke break instead of actual work. I asked him a couple of questions about the water heater and he blew me off because he basically said he did not know. Sorry made you breathe regular air. Just do not call these plumbers on your own volition. Take a look at the recent surveys that show that they are shady and really do not care about service for those who have a home warranty. They game it just to collect fees and be a preferred provider.

Lupe M.

4/16/2017

I was referred to Just Plumbing by American Shield for warranty service. My water heater broke and Peter was the person that was sent out to replace it. Peter knows his stuff and did an excellent job and has a good sense of humor. The experience that wasn't good AT ALL was dealing with Michella (or something similar). She answers the phones and does a terrible job with scheduling. She told me Peter would come out between 2 and 6 p.m. on a Friday. Peter showed up at 5:45 p.m. the Thursday before. I found her to be very rude and short with me. She doesn't call when she tells she will and then when I had to call, there is no apology nor an explanation. Wow! Amazing to see people get away with that kind of attitude.

M C.

12/17/2018

This company was sent to my home by First American Home Warranty. The entire experience was negative from the beginning. The company had a child answering the phone and who could not troubleshoot or set an appointment. This information was given to me by the office supervisor who I was given to after a request to speak to someone else. She proceeded to yell at me for making a complaint about the girl on the phone apparently she is only 16 years old. I explained to the supervisor that requesting service for an emergency should not be greeted by sarcasm. A plumber contacted me and was very nice, however once the plumber came to the home, he overcharged the installation fee telling American Home Warranty I needed to pay an additional 470.00 for an install due to modifications needed for the water heater. When asked to break down the modifications he stated the hot and cold water pipes were out of code compliance and a few additional items were needed to install a water heater. Fortunately my contractor was on site on a different project and showed me in the county codes where it was not true. The plumber was overcharging a simple water heater install by 470.00. I recognize the company is contracted with the home warranty and probably only receive a set price for labor but it is absolutely ridiculous to install a hot water heater for over 800.00 and is unethical and dishonest to charge for unnecessary repairs. If you can request a new vender from your home warranty I d highly recommend it before they even come to your home.

Michael D.

06/08/2015 12:00:00 SA

So I call this company and ask what type of water heaters they deal in, because they are coming out tomorrow and I would like to know that I'm not getting some POS that is a wholesale layover. After the receptionist or whoever she was doesn't know, she tells me that the tech is only coming out to diagnose the problem not replace the water heater. I ask why is that , she says because they don't drive around with a box truck full of water heaters. So I ask when will it actually get fixed, now at this time The owner gets on the phone an I try to explain to her that there are 5 wholesale plumbing warehouses hear in Phoenix. She starts to give me attitude because I was expecting a timely repair and she states the they come out to evaluate, then request permission to replace said water heater from the Home Warranty Company , then order the water heater THEN do the repair, maybe Thursday (it's Monday). Looking at the BBB and this yelp thread, It is all coming to light. AVOID THIS COMPANY!!!!!!!

Bala K.

6/17/2015

This is the worst plumbing service in town very poor customer service, not sure why leading home warranty company AHS uses them and unfortunately they are the only one contractor for them. Plumber Doug is out right lier, he doesn't bring any of the basic tools required, never want to use this company hope AHS will do something about this soon.

D W.

02/07/2017 12:00:00 SA

After waiting several days for the appt for no hot water in the showers he arrives at 6:30pm with the wrong information for the repair. Hot water heater vs valves in the showers. After clarifying the problem, he put the wrong information (1 tub/shower instead of 2) on the paperwork and asked me sign. I didn't want to sign with wrong information to begin with and a blank page after that. He raised his voice to me when he told me to just sign it, everyone else signs it blank and I fill in the information as I go, or I can just leave. He was acting weird from the beginning all fidgety and pacing..so with that and him raising his voice to me and getting upset, I took him up on that and told him to leave.

JJ W.

10/05/2012 12:00:00 SA

Gave us an appointment window from 11am to 3pm. Showed up at 4:30. Tracked dirt in the house. Technician kept interrupting when I was answering his questions. If the service call wasn't being paid for by home warranty company, I'd have tossed the tech out the front door.

Julio Z.

11/20/2015

Wanted to charge me $185 for a repair that cost me $2 to fix myself. Leaking pipe just needed some plumber's tape. According to Jeremy, I needed a whole new pop-up assembly. I would never recommend this company. There is a reason they get most of their business from the home warranty companies. They don't have to worry about providing good service and trying to get repeat business.

Alice H.

06/01/2015 12:00:00 SA

sent to my house by home warranty people to fix a faucet that was not working... said I had to take off marble slab to make access.. called tile people said all that was needed was to pull faucet.. tried to explain that several times... only to be told they would call back when I had access made... told them what the tile people said... long story short they basically took my 65. and no water in the tub... sigh. I believe there is a rip off here.... after reading other reviews..???.. our last conversation was me asking about my co-pay and them telling me that you don't ask your dr. for your co pay back... REALLY.. your company did NOTHING!!!

Jim L.

09/09/2014 12:00:00 SA

Just Plumbing Services was the worst experience that I have ever had. They were referred by First American Home Warranty and their service providers were unprofessional during the installation process. They left the work area dirty, refused to clean up and even installed the wrong parts. They are not to be trusted and I would never consider them for our home or recommend them for anyone else.
Spoke to their owner and didn't help. They would not be in business probably if they didn't have the home warranty referrals. Called them in to complain, I cannot believe that they are still on the list for a home warranty company. Based on a look at their complaints, I am not the only one and their service record and customer service level or lack there of is pretty evident.

Beware and stay away from this bad bad business.!!!!

David C.

8/27/2016

I have never left a review before, and am reluctant to leave negative feedback about a company, because I realize sometimes unfortunate things happen. However, Just Plumbing treated me so poorly that I have to warn others. This company was referred to me through my home warranty company. The technician was beyond rude and extremely aggressive. When he told me that basically everything I scheduled to have fixed was not covered, I had questions and wanted to discuss the situation. He got very defensive and told me he was acting this way because I thought I knew more about plumbing then he did. Things just got worse from there and I have never dealt with any technician that was so unprofessional. At one point he even leaned forward in an intimidating manner. I don't want to say he threatened me or challenged me to fight. But it was him trying to be intimidating and I immediately wanted him out of my house.

That was just the beginning though. I called the company to let them know. The customer service lady said that she heard me call the technician every name in the book which was a complete lie.

I called again the next week trying to talk to the owners. So they could know what was going on. I had a manager call me back a week later and listened to me but then said he didn't really believe me. I never heard back from him again.

I had to spend an hour in the phone with my warranty company to get them to send a new plumber out. They did and the new plumber took care of everything in a very professional way. I'm going to leave them a good review now. They are called 1st Choice Plumbing.

Nili A.

2/21/2015

Wish there was a way to give them zero stars. Stay away from this awful, incompetent company. If you get the misfortune to speak to Alexis Ross, the owner, she is extremely rude and unhelpful. We had no choice to use this company since they are who our home warranty contracts with. I am so unhappy from this experience I will reconsider who if I want to continue my business with my home warranty company. Just plumbing just needed to come out to change out our garbage disposal. Took them over 48 hours to come to the house, they gave me a 4 hour window that they were late for (how unprofessional) and now I have a secondary leak from the shoddy workmanship. Stay away, far away. If you're home warranty company makes contracts with them, ask for another company.

Emile M.

12/24/2012

JPS was sent out by my home warranty company to evaluate a leeking water main pipe... Bobby, the tech for JPS, removed some water from the water box, found the pipe leaking was a city pipe, then proceeded to tell me that he couldn't fix it and that I needed to contact the city water services. Here's the clincher... he gave me a $400 dollar bill for breaking ground and told me that it was usually $700 and that he was giving me deal. $400 to spend 15 minutes moving some dirt and water around. I've already contacted First American Home Warranty AND left a message for JPS President, who graciously asks for any feedback and concerns on the back of their receipt. Go some place else if you're needing plumbing services.

M W.

9/20/2013

I contacted Just Plumbing for a toilet leak I couldn't fix myself. They were very pleasant to speak with on the phone, made the appointment for the next day. Bobby was the technician that came out, very nice and professional. Found I had two issues with my toilet and fixed it in a timely matter. I was very happy with the service we received. Will use them again for any plumbing issues and highly recommend them! Thank you Just Plumbling!

Chad D.

12/31/2012

Just Plumbing is the WORST Plumbing Contractor in the Valley! Like other reviewers here have said they were called to come out by First American Home Warranty my homeowners warranty company. This starts out as a worn out garbage disposal on one side of my kitchen sink and a drain leak on the other. Tech comes over never puts boot covers on and tracked small rocks and dirt on front entry and kitchen floor. This is where it gets really bad. So the tech confirms what I knew already, bad disposal and leak on other side of sink. Does his uncraftman-like (HACK) work and says it's all fixed. In the beginning I told the guy I didn't want a cheap model disposal (trust me there is a huge difference) and he says oh no these are pretty good units I have one in my house and it works fine. So he leaves. I'm skeptical because he never even checked for leaks and never turned the new disposal on. I tried it out and was blown away at how cheap it sounded and worked (or didn't). It made a metal gears clanking sound when you turned it on and bogged down with just water. So I looked under the sink just to make sure their were no leaks OMFG now both side of the sink are leaking at the drain!! I was furious!! I had First American call another plumber and said I wouldn't recommend them to ever use JP ever again, I said they are Hacks and install inferior products. The disposal they put in was get this a MADE IN CHINA POS. They called Harley's Plumbing and they installed a new disposal Badger 5 1/2hp MADE IN USA with a metal casing around a larger motor not plastic like the Chinese Whirlaway POS unit. 30 yr old Badger is what they took out (which btw still ran great it was just corroded and had a small seeping crack underneath.) and is what they put in. Works great no metal gear clanking when you turn it on, chews up anything I throw at it and it's much quieter. Oh and no leaks on either side! Amazing what I good plumber can accomplish!
I Recommend Harley's Plumbing NOT Just Plumbing ever!

Diana G.

09/03/2016 12:00:00 SA

This company did not show up for an emergency call out, blamed it on home shield and then rebooked with me to follow up. I flew down from canada to meet them and they again did not show up, did not call did not apologize. Originally amber stated it was their fault no one called on their way, should of contacted us at gate. They are cowards disgusting and do not deserve any ones business. do not call them.

Dale G.

10/03/2015 12:00:00 SA

Had this outfit round because of a blockage in the washer line and the adjacent bathroom sink. The 'plumber' came round, cut the washer line at floor level past the u-bend, inserted a camera line to locate the blockage but found nothing and said the bends were too tight with too many 90's to get the camera down far enough. Said the sink and washer line would have to be re-run and it would cost $4600 to dig up the floor to do it. This figure magically increased overnight when they called back. I expressed my dissatisfaction with the service which achieved nothing ($165) and called another plumber that had been personally recommended. He came round and found the blockage in the u- bend section the previous Just Plumbing 'plumber' had cut off(!), snaked the sink thoroughly and everything now works fine. No digging up concrete floors or fancy cameras, just knowledgeable service carried out by a competent tradesman at a fair price. I called this lot back to complain and they explained they don't give refunds in spite of their mistakes and misdiagnosis.

Pamela Y.

10/31/2012

The worst....the other reviews say it all. I had them come to my house with First American warranty for my water heater-which they put in 13 months ago. It needed to be replaced & was under manufacturer warranty. They said I would have to call manufacturer or they could put another brand in for additional $$$ for modifications. HORRIBLE CUSTOMER SERVICE!!! After a few hours of making calls to the home warranty and the manufacturer I found out they LIED! They were to call the next day to set up service, when I called them they said they were waiting on First American-LIE! (they wanted to put in another brand and not the covered one which would cost me $0. Finally home warranty got through to the owner.)

These guys are amazingly brazen....It is so sad to see a company treat people like this. The tech BOBBY couldn't even look me in the eyes when he came to replace the heater. They are either incompetent or completely dishonest! I actually think it is both! I filed complaint with First American and asked them to never send them again.

James P.

6/17/2015

What can I say other than what has been stated by other reviewers. Their service is rude. They don't fix problems. They have an F BBB rating.

Roderick C.

6/23/2015

Really... If anyone uses any common sense one would clearly see that the anger and disappointment does not need to be pointed at the Just Plumbing. Read the reviews and the common denominator is the warranty company in almost every case was mentioned. Keep in mind that Just Plumbing works primarily with home warranty companies! Therefore in order for them to get paid! And no one works for FREE, they have to make sure that they follow the guidelines set forth by the warranty company. They will not act upon any job until they are clear of what work needs to be done and if it is covered by the warranty company. So when they give there professional expert assessment of a job and it is not covered by the warranty company who gets the blame??!! Just Plumbing! They are doing their job and the frustration and anger should be taken out on the warranty company not Just Plumbing! Duh!!! Anyway.... I have a septic tank issue and they spent time with me explaining the issues involved in very clear concise detail and did not try to get as much money out of me as they could like ABC Plumbing did and $800.00 later did nothing! I will give any and all of my plumbing business to Just Plumbing Services without hesitation for now and in the future. They are a company that exhibits honesty, trustworthiness, and the utmost of integrity. I completely trust them. And coming from me, my review would definitely be a very rare thing for me to say.

Roderick

Patrick G.

11/20/2013

I have a home warranty too and they assigned Just Plumbing too. After Googling the number, I also found this yelp site and was pretty frightened of the experience to come.
I called and made an appointment for the next day, the customer service was very nice.
Today, the plumber came on time (at 11 am, scheduled between 9 am and 12 pm), he called 5 minutes before coming. He was nice and competent and was able to fix my dripping faucet and broken ballhandle in approx 30 mins. Nice guy and everything went smoothly. I feel this company doesn't deserve a bad rating like given here.

R-U C.

2/21/2013

This is the same company that was in the How Honest is Your Plumber investigative segment on Inside Edition (tv show) today. Total scammer. Inside Edition loosened a nut a little bit on the top of a new water heater tank in a rental house, just enough to cause it to leak a little. Then they called some plumbers to test them. Unlike another plumber from a different company who instantly recognized the problem, tightened the nut, and didn't charge a dime, the plumber from Just Plumbing used his cell phone to take photos while diagnosing the problem, and then told them the tank had a complete internal failure and would have to be replaced for something like $665. Coincidentally, he just happened to have a brand new tank in his truck, ready to install.

What a scammer!! Hope someone prosecutes them for fraud. Wonder if all the folks scammed by this company can get their money back?

Dan P.

09/06/2017 12:00:00 SA

They were called out by my warranty company, my shower was leaking, the tech came out. During trouble shooting the broke the handle and shaft was broken inside of the cartridge. He said the valve needed to be replaced. He said he could not finish the job that day and also it will be a 200 charge for modification of the water lines. He stated that the modification is because he had to replace the valve. First of all, if he didn't break the handle he would have not had to replace the valve. Second since he broke the handle and now has to replace the valve why do I have to pay for something he caused. Third he was to charge me 100 to replace the handle he broke and install the other parts. I went and bought a new replacement parts (trim Kit) since I thought he would install it as part of the valve replacement. He said it would be a 100. I told him no. I don't think I should have to pay for repair cause by issues beyond my control

Brandon T.

01/03/2012 12:00:00 SA

I just want to say Thank You to Just Plumbing for turning a terrible stressful situation into a painless stress-free experience! A few days before Christmas and we had a major pipe break creating all kinds of problems and messes!! Not knowing what to do or who to call, I took a friends suggestion and call Just Plumbing. I am very thankful I did, the professional knowledgeable service techs at Just Plumbing knew exactly what to do to have me up in running in no time at all!! This was my first experience with Just Plumbing, but if and when I have another plumbing emergency I will not hesitate to call Just Plumbing for service!

Darin G.

12/26/2013

I had an issue with my got water heater. I called my home warranty company and they sent Just Plumbing out. A service guy showed up and looked at the hot water heater. He said that it was leaking from the top and side. Service guy said I need to replace the hot water heater. On top of that, all the existing pipes, vent, connectors, ect could not be reused. I need to replace all of them. An additional $500 after removal of hot water heater. He took my $60 service call cost and on he went after I scheduled the replacement. I questioned the cost after this guy left. I called another plumbing company (Aspen Plumbing) to get a second opinion. Scott, the owner shows up and tells me that the hot water heater is not leaking from top and only leaking from the side plug. He said everything is fine and all I had to do was replace the plug. This is after I had already purchased a new got water heater.

So, appreciated the honesty from Scott with Aspen Plumbing and gave him the work to replace the hot water heater since I purchased a new one. My old one was out of warranty anyways. Scott tells me that none of the existing pipes, vent, valves, ect needed to be replaced. Everything was fine and would work perfect with the new heater.

I would NEVER use Just Plumbing nor would I recommend them. I did research and found out they have 13+ complaints with the BBB and have horrible reviews all over the Internet.

Was referred to Just plumbing from First American home warranty. Will not be renewing with them since these are the type of contractors they deal with.

DG

Bettina A.

06/11/2017 12:00:00 SA

I would also give this company less than one star if I could. As with many others, they were sent out by American Home Shield, my home warranty company. The plumber misdiagnosed the problem (which I have had confirmed), gave the misinformation to the warranty company and my claim was denied and nothing was done. I had no idea at that time what a dreadful reputation they have and a bad BBB rating. On top of this, the plumbing co. was on the phone to me before 9 a.m. the following morning wanting me to approve a job at MY expense for $325. with NO WARRANTY. Do you smell a rat here???? I sure do. I am disputing this with AHS. They assigned another company for a second opinion. When I checked them out, (AMPM Plumbing) I found their reviews on YELP were even WORSE! I tried to get AHS to change the order, but they said they could not after it has been placed, so now I'm just waiting to hear from them. In the meantime the toilets, tub and shower drains are all backing up. To make matters worse, this is a rental unit and I have a WONDERFUL tenant who has to put up with all this. I am beyond upset. At least with social media we no longer have to be the victims and suffer in silence. We can try and spare others from having the same bad service.

Tamara G.

04/12/2017 12:00:00 SA

I was trying to get some help with a leak under my kitchen sink. I noticed, after I contacted my home warranty company, that water was coming from my tile. When I called, Just Plumbing, to see when they could come out, Michelle, told me, Thursday, (this was on a, Tuesday). I told her I needed someone sooner because I had water coming up from my tile. She told me, Thursday would be the soonest she could get someone out because I didn't specify it was an emergency. I told her I didn't think it was this bad, as I hadn't noticed the water from the tile before I called. She disrespectfully said, Well, I can send someone out on, Saturday! I told her she didn't need to get smart with me, to which she denied doing. Then I told her my mom, who is, 74, lives with me and we need to be able to clean up. She says, Well the good thing is that you can always do your dishes in the bathroom. I said, Are you kidding me? and I then hung up on her. The next day I called again, reluctantly, and she got on the phone again and pretty much said the previous phone call was my fault because I yelled at her. I did raise my voice, however, it was AFTER she was irreverent with me. I will not ever recommend this company nor will I call on them. I implore you to do the same. Save yourself the agony.

Jose A.

10/26/2013

Just Plumbing is the contractor our warranty firm uses. I cannot agree more with the other single star ratings already entered. The owner was very rude and unprofessional to me and my wife. I had to chase them for scheduling and follow ups. Whenever I called to get an update, they ALWAYS replied with oh, I was just about to call you. I have to wonder why the warranty firm keeps these losers. Perhaps this is the only firm that accepts their conditions and rates. I clearly would not recommend them.

Jose F.

11/21/2013

Our Home warranty company, First American, also assigned Just Plumbing Services to replace our water heater.
Wow do they have it made, they get paid for lousy work and rude people. The only thing I have to say is, word of mouth is your best seller and no one around our block will call them.
The plumber, Doug, first of all was sent to replace a water heater that sits 36 high, by himself. Lifting it was a chore for him. He then managed to tear out the corner bead leaving a MESS!! He then managed to drip soldering flux all over the wall and floor leaving another MESS.
My husband asked him about the mess he was leaving and he said his job was only to install the water heater. I can't imagine not having enough pride in your work and company.
We then called the company and the manager would not return our calls. After a week of trying everyday we finally got a hold of the manager who was rude and said it was not their job to clean up, In going back and forth with him my husband finally hung up on him. Wow, lets show our hands for the worst plumbing company ever!!!!
BBB will be contacted also along with the pictures we took.

Jose Figueroa
4252 E La Costa
Chandler AZ 85429

Chris B.

07/09/2015 12:00:00 SA

Do not use this company. I had three toilets that were running and it has taken them 3 visits to fix the toilets, and on the third visit that was supposed to happen I called to confirm my appointment and the receptionist told me that there was a scheduling error and that no one would be able to come out. When I expressed my frustration and asked if to speak to a manager, the owner (female) got on the phone and started to raise her voice at me and turned the whole situation into me being the cause of the problem. At one point she even said, I don't care about your toilet situation, I only care about the technician who is drilling through a wall right now and is overworked. I have never had such a horrible experience and I have never had anybody in a customer service position talk to me that way. Very rude, very unprofessional, and why does it take 3 visits to fix a leaky toilet?

William G.

2/27/2017

O my where do I start? Jason came to my house -two toilets running simple task. He immediately removed TWO $195 filler valves-factory Kohler parts and replaced them with two $5 parts. Really? The toilets screeched when flushed. Then he realized he had misdiagnosed the problem. I asked him to please put reinstall the original factory parts as they were fine-he refused and demanded another $195!!!! I then was told, now that the real problem was discovered, that Just Plumbing had to order the parts...but my toilets were running....another lie as I hired a new plumber and the parts were less than a mile from my house. So far we have a CON asking for more money- and a LIE- order parts. Well it gets better- the dispatcher calls and I simply ask her to take notes to better the communication issues as the outside work was uncompleted, simple installation of hose bib. I get a call from the owner Alexius screaming at me and telling me to go ( F bomb) myself. So now we have a CON...a BOLD FACE LIE......and a out of control DIAGNOSABLE ABUSIVE OWNER. . She even called my wife and gave her the same irrational treatment. Wow.....so if you would like your simplest of plumbing needs addressed in the above manner, please call JUST PLUMBING. I truly would like to suggest to rebrand the company JUST......well I better hold my tongue.

Terry P.

2/22/2017

02-21-2017, Contacted AHS regarding a problem with a PRV (Pressure reducer valve), they contacted Just Plumbing. The appt. was set up for one day later. Serviceman came to the residence and checked the valve and stated that it was in fact bad and had to be replaced. He stated that he first had to contact AHS for authorization. He went into his truck talking on his telephone, he then returned and stated they approved the replacement of the valve but that he did not have the same valve and had to modify the water line. He then informed me that it would cost an additional $172.00. I told him that he was out of his mind and that I knew what was involved and no way was I going to pay for the so called modification. He then said he could do it for $120.00. I told him that he could leave and that I would be contacting AHS about this matter. I then went to Home depot bought the valve and installed it without having to modify anything and it only took 15 min. to complete the job. Needless to say watch out for this plumbing company

Brett C.

4/24/2015

This company only deserves NEGATIVE stars! Wish I read these reviews before I opened my door to Jason. Very rude and unprofessional. His only concern was collecting the service fee. Not sure why my home warranty company uses them!?! Just Plumbing is Just Terrible!

Shannon P.

9/30/2014

I give this company 1 star because their motto is Proving Integrity. They are going to have to train their technicians to reflect that motto if they want others to believe it. Just Plumbing was contracted through my home warranty to come fix a toilet leak. We had an appointment with a 12-4pm window. The technician gave a courtesy call at 2:30 letting me know he was nearby. I told him my child's bus would be coming soon and I would need to step out and pick him up from the bus stop. He replied the company has a 15 minute courtesy wait time at the house in the event that a customer was not answering the door and I should be fine. When I went outside to go to the bus stop, the technician had just driven up. I told him I was off to the bus stop and would be back in a few minutes. I rounded the corner, the bus was there, I picked up my son and made my way the few hundred feet back to the house. As I rounded the corner back to my street, the technician was driving away! ;( I called him back as he drove away and he did not answer. I left a polite voice mail telling him to call back as I had arranged to be available for the plumbing service. I immediately called Just Plumbing to see if he was called off on an emergency or something. he was not. They called him and he did not answer. They called him again. I was told he said he had no clue when I would be back and I didn't sign any paperwork to get him started so he left. I am VERY disappointed about my toilet not being fixed today and even more disappointed that I was treated so inconsiderately. The time between him calling to notify he was on his way to my house and the time I called him as he drove away was 10 minutes. He may have been at my house a total of 3 minutes. He did NOT wait the 15. I will not use this company again and will find a company that will respect my time and opportunity cost.

Cindy B.

07/07/2012 12:00:00 SA

I asked JP to go to my house while I wasn't there to give me an estimate on repairing the water cut-off valve and 2 outdoor faucets. They called back to say it was going to be $350 which seemed high but they said the cutoff valve and related plumbing needed to be completely gutted and rebuilt. When I got back to the house they simply heated the old fittings, pulled the old ball valve out, and sweated in the new one bending the pipe coming out of the ground so it would fit rather than doing it correctly/Professionally. They then sweated in 2 of the cheapest hose faucets directly onto the pipes instead of sweating a threaded adapter on and screwing on a faucet. When I got the bill from JP, it was almost $400. when I asked to see the time stamp on the job and their hourly rate, knowing the lazy way they repaired it couldn't have taken even an hour, they said that's what I was told the price would be so that's what I had to pay. I said it was a estimate, assuming they were actually going to do the job correctly and professionally, and bill me the actual time it took. They then wrote on the receipt AFTER I confronted them that I knew that it was a fixed rate job (I didn't), and that nothing is leaking, refusing to give me the time stamp or the hourly rate. The cheap faucet gasket failed in 3 months and they don't make a rebuild kit for it and no one had a washer that would fit. I had to have another plumber come out to install a new one CORRECTLY. I asked him to look at the original ball valve and faucet work and he laughed, saying that want MAYBE a 45 min job. Total rip off. They are billing @ $300/hr for crappy work if they think you don't have any idea.

Peggy M.

1/26/2015

My mother had a problem with her toilet so I gave Just Plumbing a call and I talked with Lyn who was very professional and she was able to get me an appointment for the next day. The man that came to the house was really a nice person. My mom is uncomfortable with people she does know but this man was so kind to her and even got her to laugh. He did a great job fixing the toilet. and we have had no more problems with it. I would recommend Just Plumbing.

Jack M.

9/18/2013

I was appalled at how I was treated by Just Plumbing Services Inc. they came out to repair a leaky valve in the bathtub which they did. They turned the main water off in the front of the house and after repairing the leaky valve they turned the main water back on all of this took just a few minutes. After they left I went out to my car that is when I noticed that the main valve was now leaking. (it wasn't before they came) I called Daniel the technician on his cell phone within minutes after he left my house. He said it wasn't leaking when he left and he said that I am sorry that is just an unfortunate coincidence and that he could not return without a work order. After calling the warranty company and explaining this to them they said that they would contact Just Plumbing Services Inc. and would have them come out to repair it and that there would not be a charge. After waiting most of the following day I decided to call Just Plumbing Services Inc. They told me to call my warranty company because they were supposed to call me to let me know that they would not be coming. The water continues leaking in front of my house. The warranty company should really look close at Just Plumbing Services Inc. because it is a direct reflection on them.

Scott P.

10/28/2014

Told me between 2 and 6 pm. Never called or showed up. Should have known when the office lady put me on hold for 25 minutes making the appt.

Shawn R.

6/15/2016

This company was dispatched by my home warranty company and they came out on Friday. I was still getting calls from them on Saturday to set up appointment and when i was telling them they have already came out, they would say they never did. I followed up with First American on Tuesday since I couldn't get an answer from just Plumbing, and I was told that just plumbing has not responded to First American's emails either. Finally on Tuesday, First American calls me that Just Plumbing is not able to do this job since they don't have a Hydrojetter and they couldn't see a pipe clean-out plug. I had to call a company and they saw the clean-out plug right by the pipe. I had to pay $814 out of my pocket plus because Just Plumbing neglected to inform First American for five days, there is extensive drywall damage. I hope I never have to deal with this company again... What kind of plumbing company does not have a hydrojetter, the other plumbing company that I called, has three available at any time. I guess they opened up their business with a bottle of drain cleaner and a plunger and called it plumbing company.

Curtis T.

10/15/2012

They were horrible don't ever hire this company, the guy didn't seem like he even cared about fixing it, he was through our warranty, if i would have know all these bad reviews i would have ask for another company...

Dean S.

05/02/2013 12:00:00 SA

I had the same experience as many others, these guys are ripoff artists. I also have American Home Warranty and was referred for a leaking water softener filter covering. After the $50 service fee, the guy wanted $450 to replace the filter cover. I called a plumber friend who told me how ridiculous that price was. I called a reputable plumber the next day and for the price of a $35 cover and 5 minutes to unscrew the old and screw in the new I was at $100 all in. Buyer Beware!!

Kristin G.

12/30/2013

My tub wasn't draining properly so I called First American Home Warranty to send out a plumber to take a looksie. The guy from Just Plumbing Services showed up, tinkered with the tub for 10 min and told me that the job would be about $3000 because the pipes/trap underneath the tub was busted, dirt was getting into the pipes and the whole thing needed to be jack hammered out and replaced. He then had a somewhat long (secret?) conversation outside with the warranty company and came back to tell me none of it was covered because I didn't have a ground clean out, which I later discovered doesn't exist in most homes for tubs. I was pretty upset about the quote so I called my normal plumber, and within 10 min of arriving he pulled out a giant hairball from the drain. A HAIRBALL! I could not believe it. My plumber also mentioned that that type of project should only run about 1500 if that had even been the issue. I feel that I was taken advantage of and for this reason I would not recommend this company to anyone.

Eddie G.

8/30/2014

As almost everyone else has said, this company deserves negative stars. Our home warranty company sent our emergency work order to Just Plumbing. When we contacted them to make an appointment, they did not have it entered in their system yet and said that they would call within an hour. Over an hour and a half later when we called back, they had done nothing. We were finally told that a tech could come out in 4 days to diagnose. When we questioned a 4 day response time to diagnose an emergency call, Brittany started yelling at us and told my husband to act like an adult and told us to get another contractor and hung up. It's apparent that the only way this company can stay in business is by gouging other people because they certainly don't have what it takes to get repeat business. Filed a complaint with the warranty company and BBB and would suggest that all beware and stay away from Just Plumbing.

kt r.

11/21/2011

Over priced scammers with poor customer service. The plumber said we needed a lot of modifications that we didn't . The manager would not return my calls about the work and was rude when I finally did talk to him. Did get part of my money refunded in the end, but it was a huge hassle.

Angelina F.

5/18/2014

After reading all of the reviews, I don't need to state my issues that I had with this company; there are many people in the area who dealt with the same thing that I just went through. Apparently I was just talking to the owner who was the most rude person I have spoken to on the phone for quite some time. I called to ask for an explanation of the charges and got rude, short answers. When I said that there was no reason to be short with me, she started yelling at me on the phone; I hung up since there was no reason to talk to someone who was irate over the fact that I wanted an explanation of what the technician quoted me. I am a First American Home Warranty customer also and promptly called them to explain what had happened. I lodged a formal complaint which was routed to the contracting department to review the quality of service that this business provides. I strongly suggest that this company not be utilized- They don't deserve to be in business or making money from anyone.

Elle S.

02/09/2013 12:00:00 SA

This company was engaged by First American Home Warranty to look at our broken water heater. The tech replaced one of the elements, not both, which would make sense, as the parts were the same age. He left and we discovered that the heater was still not working. We put in request for a call back and the same tech showed up, put a meter on the water heater to see if there was power to it and then said it was definitely an electrical problem and not his job. The tech was terse and refused to consider any other possibility than his incorrect diagnosis, nor did he check anything else that might be amiss. My boyfriend looked at the water heater and discovered that the plumbing tech had not tightened the screws which attach the electrical wires to the water heater, which is why the unit was not getting power. The home warranty people sent out a really nice electrician, who said everything was fine with my electrical system and by then the water heater was operational anyway. Three weeks later, the other element blew and I called the warranty company who said they would send out a tech from the same company and I refused, saying that their service was unsatisfactory. The warranty company employee persisted and said that they would request a senior tech to come do the job. I said what the hell is going on? This company sent a lousy tech, but now you say you will send a better one? No thanks, I do not want to do business with this slipshod operation. So now the warranty company said they will try to find someone else. Do not do business with this company, they are unknowledgable and unprofessional.

Tommy A.

09/09/2014 12:00:00 SA

I wish I could put a negative 10 star here. This place lies and the people working and im guessing the owner must be on drugs. The kid they sent out to look at my hot water heater leak was stoned off his mind! He also knew nothing! First American Home Warranty (impossible to contact just like Kevin said) set them up to replace the water heater Monday morning. I had my restoration guy drive down from Prescott monday morning to fix the wall so they could put the new one in. They no called no showed! They did not call me what so ever. I called at 12:00 and they said they will not be sending anyone for a few days and can not give me a date. They said the reason they could not come is because of the floods. She was very rude and insisted I watched the news. The news!! Ya we got a lot of rain but My restoration guy drove from Prescott that morning he hit almost all the freeways and he made it just fine he said. I then called Grace plumbing (the 1st plumber I found on google) and they were at my house in 30 minutes! My neighbor across the street works for Benjamin Plumbing and he worked all day! Do not used this place at all!!!!