Innovative Pool Systems

I recently completed a full gut home renovation, and one of the bigger elements of the project was installing a new, in ground pool. When I was initially searching for companies, I met with several - all of whom were 1-1.5 years out as a timeline for the build! My timeline to get this project done could not afford that long of a wait, but a pool was crucial. Finding Innovative Pool Systems was huge for me. Christian and Carlos were the reps that I met with, and who delivered the design.  Their timeline was significantly shorter than any of the other companies that I had met with previously, and the designs they delivered were also notably more unique than the previous I had been given from other companies. They just really understood the project, and the kind of design that I was looking for - distinctively unique, and anything but basic - which is a lot of what I had previously been getting. I also had them do the rest of my backyard, which included a paver patio, a large turf area, and a mini golf course installed on the side of the home. The designs for the rest of the backyard were fantastic as well. In the end, the timeline was achieved, and the pool and backyard turned out literally EXACTLY like the designs.  The whole area is absolutely stunning! The home is being used as an airbnb, and once the property was listed on the site, airbnb quickly categorized the property in the Amazing Pools category - and this is a very difficult category to get airbnb to put a home into, the pool has to be REALLY amazing - so, that definitely says something as well and has been massive for the popularity of the listing.

I can't thank David, the owner of the company, enough! David was AWESOME! One thing in particular that stands out from most about David is his customer service. Whenever there was a hiccup, even just a slight one - as there alway is something that will come up, no matter what the project -  David was incredibly responsive, professional, and often would even personally go to the property to meet with me and talk about the project in person - which I LOVE! People/companies too often avoid any issues, versus confronting them.  I've lost track of the amount of workers and companies I've had to chase down, and followup with 37 times before I even get a response, much less an actual solution. David would reply to me usually within minutes, and he was the one who suggested meeting in person at the property several times to go over everything. You just don't see this kind of customer service anymore, and it makes a massive difference. David made the overall process exponentially easier and less stressful - and, of course, most importantly, he also delivered on his assurances and got the jobs done, and done very well!

Miguel was also someone I worked with from Innovative who assisted with scheduling, and sourcing materials - and I am quite particular about about my designs and what materials I want. Miguel was super communicative and helped hunt down a certain paver I was determined to use, even though it was out of stock everywhere in Arizona.

I'm grateful that I found Innovative Pool Systems, both for the pool and the whole backyard.  Everything looks absolutely amazing, and that has been hugely helpful in regard to a return on my investment because the property has been renting like wildfire, and that is in large part due to the fabulous pool and backyard! It really is stunning. Thanks so much guys! I will 1000% work with this company again in the future.

I was recommended to Eddie at Innovative by my pool maintenance company Glistening Waters.  I am so glad they did!

Eddie came and gave me an excellent quote, they scheduled the service, quoted me 3-4 days to completion and they kept to their schedule.  I changed the color at the point they were about to apply the color and they accommodated me.

EXCELLENT JOB!  My pool deck is absolutely beautiful.  I am so happy that Eddie at Innovative was recommended to me.  When my pool service tech came after the job was done, he said they used the perfect materials and it won't be slippery.  Due to the correct materials being used, he also said that it should last for years.  I am one very happy customer!

Give Eddie a call 602-300-1090, that is his direct line.

We recently used Innovative for our backyard project. I primarily worked with Marty who was awesome. He provided great suggestions and was very friendly throughout the entire process. I also worked with Joseph and Nalanie a bit - like Marty they were awesome too. It was great working with their team. Everyone involved went above and beyond our expectations. We are so pleased with how the yard turned out and the level of craftsmanship they provided.

Here's something small that made a major impression - we have a double gate and there is a bracket that goes into the ground so the gate won't swing on its own. Understandably this small piece went missing due to all of the trucks and foot traffic. I reached out to Marty to see if anyone knew where it went. At most, it was probably a $5 easy fix that I could have gone to Lowes to replace. Marty insisted that they take care of it so they can provide a perfect experience. I let him know that wasn't necessary as it wasn't a big deal, but they came out the next day anyway. These are the small details that go a long way as a customer. It was an extremely minor detail, and the team at Innovative went out of their way to create a flawless experience. If you hire this company, I'm confident you will receive that incredible level of service.

We had grading, pavers, turf, and concrete installed so far and everyone has done a fantastic job. We couldn't be happier to have found Innovative Pool Systems to complete our yard. We are just waiting on materials to arrive for our Pergola and then I will post a final picture if possible.

Big thank you to everyone at Innovative!

Another brother got involved and has been proactively fixing all the issue for us. New pop up tender to fix the leak. Smoothed out the rough surface areas of the pebble. Replaced the pump with a right sized one for our pool. Cleaned up everything well. I wish we had this guy from the beginning. He seems to care about getting it done right for us and running the business like they care. How it should have been from the start.

I want it to be clear that my bad review was primarily due to a particular person with this company handling this pool project.  I chose this company among several bids because this company did a great job on a pool resurface  (on another property) for me in 2015 and I was completely happy with the quality and professionalism at that project.  I chose them again for this project but was fall short due to the person in charge this time and a fault in their communication system.  They promised this will not happened again.  If I can do this over again, I will still go with this company and specifically request for David to manage the project.   Just make sure David is the project manager  !!  4 stars for the job they did in 2015 for me.

6 years ago we had Inovative Pool remodel our pool and add travertine decking. This included a new water feature tiles and travertine coping. It was awesome. So when we needed a front yard remodel we called them back and got an awesome front yard remodel. Yes they do landscaping too, Highly recommend.

We worked with Eddie from Innovative on the remodel of our pool and are very happy with the results. They installed new pebble tec, a new vacuum suction line, new fill valve, and a new travertine patio and deck around our existing pool. From start to finish it took 5 weeks, which included a couple rain delays. Eddie and Dalia were very responsive to questions and communicative with us through the whole project, which we appreciated. The work the crew did was outstanding and our backyard is so much more inviting now!

When meeting with Designer Marty M. And his professional associates Sergio and Oscar they were able to give the vision I had for my back yard. They educated me properly on different aspects of plants, pavers and pools to make the best decision possible (trust me if you guys want a Plants 101 class call these guys). My yard has made a complete 180 change for the better and with their great installation of the irrigation system  has made it also low maintenance because the team makes sure that your yard is going to look the same throughout whatever weather. Thank you to Christian and Joseph for always responding so quickly whenever I had a questions or issues with my HOA and they were able to answer everything and make me feel at ease. This is a purchase I will never regret! Thank you Innovative!!!

Very rude young lady by the name Maria. I have called this company twice to request an estimate. Once last fall and now again in the spring. Both times she told me she was only available mornings. I explained that I am having medical appointments in the mornings so I really needed afternoons. She suggested I call someone else.

I requested a quote from Innovative Pools on Yelp.  They responded a few days later and we set up an appointment for Monday, Nov 15 from 10AM to 12PM.  This appointment was confirmed by a Marty M on Nov 9th.  So far so good, right?  Nope.  My husband took time off and I cleared my schedule for this appointment only to have no one show up.  No one called to let us know if there was a delay, emergency, etc.  No one.  This was a complete waste of our time.  So very unprofessional.  So very uncool.  I cannot, in good conscience recommend this company.

We called Ed with Innovative Pool Systems on February 5th. He was excited about the project but then within a week we found out that we think the Son David took it over. We got measurements about 3 weeks later and then we waited, then finally got our first initial consult and cad drawing with Sonja on March 19 and were told that we would get updated drawings and numbers the next week. I have been emailing and asking for updates since that date. Last week I got a hold of Nalanie and was promised the drawing last Friday. I received them at 8:30 p.m. I spent the weekend putting questions together and going over proposal. Just now I received this email.

We have determined at this time we will have to respectfully decline this project.

We appreciate you offering us the chance to work with you.

Thank you again, for considering us.

So here I have been patiently waiting for drawings and proposals and they pull this. Consider them at your own Risk. This was very unprofessional and not respectful. BE CAREFUL

Eddie did a great job from the beginning. We had a 25 year old pool that needed to be remodeled. We added Baja step and bar stools. Great service, price and done quickly. Turned out awesome. Highly recommend Eddie and entire Innovative team!

A review, along with a little education for those who, like my family, did not know what to expect.

Family business. Nice people. David was very prompt and always called back or texted very quickly. His dad did, also. Their workers, however, were not as responsive or as responsible. Pool looks great. The owners definitely know what they are doing regarding this type of work.

The good:
Complete pool redo, plaster removed and new mini pebble done. Removed a very small spa and made a seating area.
Pool deck resurfaced.
Far as we can tell workmanship is excellent and looks beautiful and we are extremely happy with the final product.

They even gave us a free upgrade in pool filter, and removed our diving board at our request.

They redid the steps and added a play shelf and chipped in a hole for an umbrella right in the pool for some shade. Nice touch.

Owners very quickly responsive when issues arose.

The bad:
There were several issues along the way (see, the ugly, below).

They called it, giving us a new pool deck. It's not a new pool deck. They resurfaced it with a new application of the color we chose. There is not a brand new deck. (I imagined new concrete being poured into a different shape, etc. when they said new pool deck. Why would I know any different? I am not in the biz to know the lingo.)

Speaking of the pool deck, I asked the original guy who referred this company to us for cool-on-your-feet decking stuff - but now that it's hot, so is the pool deck. The original guy acted like, of course, that's all we use.

Communication of what happens when:
I repeatedly asked for a timeline of events. They finally said they couldn't give one to me. I didn't even need an exact calendar date until the day before, but they refused to tell me anything unless I badgered them about what was happening next and approximately when?

Example: start day ended up being the first day of school break. I was told they would start that week, but I got no word on which day or a start time, nor did I know that they would only be there part of a day and not come back for another week after that first partial day. They showed up at 7am and we were all sleeping in. Awesome.

We thought it would be a continuous process, day after day, until finished. We were not told otherwise, and since we don't pay thousands of $ for a pool redo each year, there is no way for us to know that this is not how it normally goes.

It was also hard to actually see (in the samples and pix) the proper color the pool/water would be, so I feel like the color came out not exactly what we had wanted.

They didn't tell us what equipment to buy for maintenance, or tell us how to maintain the pool. Not sure if any company does that, but for all that $, you'd think it would be thrown in as a customer-service thing.

The ugly:
There ended up being a leak because the workers hadn't properly fixed/sealed off? Removed? the old piping when they put new pipes in. Ended up with a lake right next to the foundation of the house. They took care of it quickly after discovery.

Their workers opened the gate after I told them to keep it closed and our dogs got out. I only knew after maybe 30min when I went out to look and said, where are the dogs? And no one knew...at the same moment a neighbor several streets away was calling to tell us he had caught one of the dogs but the other was afraid and ran from him. I told the workers, you let my dogs out? Go find them! And they looked at me like I was crazy and went back to work!

I had to call Ed, the owner, and he got on them to go get my dog. I went and got the one who had been caught and also was looking for the other one but they found her first. Ayayay. They are outside dogs. They can't handle being inside all day, not used to it - lest you tell me to get a grip and put them in. I could for a few hours if the workers needed the gate open (and I had on other days when they let me know gate needed to be open a bit), but they did not indicate a need to have the gate open.

All in all, finished product is great, but there were some snags along the way, which is why the downgrade from 5 stars. I don't know that other companies wouldn't have other snags. It's always something with a major renovation, isn't it?

Just had my pool and spa resurfaced with Pebble Tec. I called several companies, and Innovative Pool came up with the best price. Glad I made that choice, because experience with  them was nothing but positive. Communication with Eddie  was easy. He was  always responsive and professional. The job was finished on time, which was very important for me. The pool looks beautiful! Everything has been completed as promised plus Eddie offered to do painting of the pavers around pool perimeter without any charge.
I would highly recommend this company for any pool renovation job for its honesty, great workmanship, reliability, and competitive pricing.

Eddie and Dalia were amazing to work with from start to finish. There was constant communication every step of the way. They take pride in there work and make sure it is done right. I highly recommend using Innovative Pool Systems for building your pool.

I use a sister company for my pool
Cleaning and this company was recommended. They came to fix an old water feature and turned it into a flowing oasis. Looks great and did it quickly.

What happened to quality and customer service these days?

I'd never refer this company to anyone. We used them for damage to our pool deck that needed to be replaced and resurfaced. A job that the father/owner of the company called, too small of a project and my son never should have taken it on. knowing what we went through demonstrates that their hearts weren't into our project from the get go and we felt we weren't going to get the quality service costumers deserve. From the very start of this project we had nothing but poor communication and frustration from them. The start date was determined the night before they came and we only found out they were coming because we emailed them asking since they never contacted us. Another issue was they said the crew would show up one day and never showed up. Never bothered to call to let us know they weren't coming and even stated that they don't have control over their own crew to when they come and go.  Also the son, David stated after several attempts to contact him, he was extremely disappointed in his crew. He agreed that the work that was done with the broken tile was unacceptable and agreed that he and his crew had miscommunication on what would be done to fix it. David told us he didn't realize that the crew never showed up until we contacted him.  What does that say about a company? What owners don't have tabs on their own crew? Another issue we had was the sloppiness of the crew. We watched them clean their equipment covered in cement in our backyard over the rock area, pavers and patio. We all know that cement hardens and the white residue doesn't come off. The rocks were destroyed and now needing to be replaced as well as a few other things. They left small pebbles all over our artificial grass which wasn't the easiest to pick up as well as a few other things. There was multiple discussions of keeping the back gates locked due to having two dogs ,but yet every time they came they left them open. With the being said we had to adjust schedules /take days off of work to monitor the dogs.  After a month plus of the project being almost finished the lace finish to the  paint was missing in areas and the decking was chipping easily. They did come back to touch up a few areas and then just left the paint can for us to do. But the tiles that were broken/chipped were to be fixed per our contract and were only filled in with grout, not fixed. We agreed to a deduction off our total amount bill instead of getting them fixed because in the end weren't comfortable with neither the crew nor the owners. There was such a lack of respect for customers concerns and requests, as well as agreeing to hear out what we had to say. As an owner you may not agree with what a client has to say, but you should allow them to share their complaints without arguments and disruptions. This wasn't something son nor father/ owner are capable of.

I had my pool done 2 1/2 years ago.

I just reached out to David and company to give me an estimate on a new pool handle rail.

His associate Eddie and another worker came over.  Eddie told me a new one would cost $600!! I said no, way too expensive.  Then his co-worker said to Eddie we have a used one in the truck for $300! Again, I said too much, I will think about it.

Then I showed him the concrete that is cracking near the pool and said can you please come back and fill in.  I assumed it was still under warranty.

In the meantime, I looked up on Amazon what the pool handle rail would cost, $150 was the highest and it went down from there.

I contacted David, since I never heard anything back from Eddie.

This was his reply:
Then you should order from Amazon and have someone install it. By the way your warranty has expired on your kool deck.

That is his customer service response.

I am appalled, number one that I did business with them and they would treat a former client like this and try to cheat me on something as silly as a handle!

I will never do business with them again and I definitely will tell anybody out there forget about them!

We couldn't be happier with our decision to hire innovative pools to remodel our 17 year old pebble tech pool.   I was referred to Innovative by another pool company that was too busy to take on the job and preferred not to travel to central Phoenix.  I will start by saying that to this day, I never met in person Eddie or David from Innovative.  I did the entire remodel long distance from Chicago via text, email, and photos.  Eddie is  knowledge and instantly accessible via text from beginning to end. We were able to finish our entire remodel within less than two weeks without even being there.  This is highly unusual.   The workmanship was top of the line and our new pool looks magnificent.  Innovative exceeded our expectations in every way.  I was able to see our new pool for the first time this past Saturday.  Once again innovative exceeded my expectation, the pool is stunning. I don't often write reviews but I was so happy with Ed's work I just had to share my experience.

Very professional, polite and excellent work!  We rarely go inside they did such a good job on our backyard!

Ed the owner called me and offered to make good which I appreciate.  If I had complained before that would have given them the opportunity to resolve the problem, but I chose to move on and the problem is resolved.

What amazing service and I was very pleased with the whole crew. I would highly recommend them outstanding company! Thanks David & Ed!!

Came highly recommended by a company who cleans pools and someone I trust.
Very positive experience through out whole re-do of our pool and decking.
Answered all questions right away.
Very accommodating with special circumstances with our situation.
Have already recommended them to neighbors and will continue to do so.
Couldn't be more pleased with the whole process. Love the finished results.
Thanks to David, Jason and the whole crew!
T. H.

David and team designed and installed a new pool for us us, and we are loving it! It was good working with a small company, that could adjust to our needs

Can't speak to their work because I'd never hire them.  First they requested to reschedule app't, then didn't show up.  Plumber who showed up said one thing, but David said another.  Requested quote via email and never got.  Very unprofessional and shady.

We spent several weeks (and attended the annual Home and Garden show) interviewing and getting bids from several pool remodel companies.  Not only were we remodeling the pool but we also wanted to add all new decking (travertine pavers) and an outdoor barbecue.  During the process we spoke to one of our neighbors who had used David and Ed for their backyard.  They spoke very highly of Innovative so we decided to go with them and skip the 'salesman/middle man' of the larger companies.  It could not have worked out better for us.  David and Ed were involved every step of the way and did a great job of communicating with us regarding schedules, timeframes, etc.  We would and will recommend them to anyone that is in the market for a backyard remodel.  We could not be more pleased with the end result.

Ed C is totally unprofessional. Take caution if you're considering using this company. There are many other reliable company's out there, so do your homework, I did.
Trust me, Stay Away, stay far away from this company.

David and all the people at Innovative Pool Systems are a pleasure to deal with. It is a family business so rest assured you will know everyone that is coming in and out of your property. The quality of their work is top notch. I got multiple quotes before selecting David and his team and I can honestly say that he was the only one I didn't feel was trying to take advantage of me during the process. (FYI this is not my first pool install or remodel) I read a lot of reviews on here about lack of communication but to those people I would suggest you educate yourself on the process of the job you are requesting someone perform for you. Be an engaged home owner and do your homework. David is easily accessible and returns a phone call or text shortly after receiving it. In short if you know what you are asking for and you want quality work with someone you can have a honest discussion with then Innovative is the way to go.

We had to resurface and retile a very large diving-board pool several months ago. A friend, who was very pleased with using Innovative to resurface her pool, recommended Innovative Pool and Spa Systems to us.  They provided an estimate and we evaluated it among several others.  They were  competitive and exhibited excellent follow-up.  The input they provided helped to select the appropriate surface and tile. This was a very large project, but they handled it flawlessly.  The large working crews, from beginning to end, were professional, cordial and efficient. We unhesitatingly give them five Stars.  We also heartedly recommend them without hesitating.  They did a superb job and will do so for any one who uses them.  Prior to calling them, we never met anyone at Innovative.

My experience with this company was top shelf, so much so that we are hiring the company to perform our weekly pool maintenance. David Covarrubias is a quintessential professional. He, and his team, is timely, professional, skilled and well versed in all things pool. We just had our pool resurfaced with smooth mini pebble tec and it looks amazing. Also, David is very communicative and very responsive.