Horton Remodeling

Bill and his crew installed a new front entry door on my house. When I purchased the home, it had a poorly hung front door that didn't seal correctly. The strike plate had to be adjusted for the lock to even close! I put up with it for a year, probably going through miles of weatherstripping. After an unsatisfactory experience with a different repairman, I contacted Bill and Horton Remodeling Services.

He was very thorough in the initial call with explaining fee breakdowns, the likely cost, and listened to what I needed and even what I hoped to pay. Even though I paid more, it was worth it. I got what I paid for, as the saying goes. The door was done beautifully, and they cleaned up perfectly after the job was finished. They had to remove and replace a security door as well, so it wasn't a simple job! I was kept informed of the job progress with texts, and emails.

* This would be a five star review, but the door had a long scratch from the top almost to the doorknob when installed (the install was done while I was at work and unable to see/view the door). When I contacted them, they didn't offer any type of money off, and told me that was how they received the door from the company. Then they offered to quote me a price to paint the door to cover the scratch. I feel that contacting me when they picked up a scratched door to see if I was okay with it would have been better, and then perhaps negotiating a bit lower price for a damaged door instead of waiting for me to notice the damage and ask about it. I was disappointed about that part of the job and interaction.
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UPDATED REVIEW: Bill contacted me and worked out a repair on the door. He was very kind and understanding about it. I appreciated his willingness to do so, and I would not hesitate to recommend or use this company again in the future. They do excellent work, and Bill is great at communicating on costs, and concerns.