Frederick & Sons Air Conditioning & Plumbing

I had used another a/c company in the east valley for years.  A few weeks ago it was blowing warm air, and after replacing a capacitor ($300), I was told a new circuit board was needed ($500), he then needed permission to bypass a circuit board to keep a/c running (? with a new capacitor?), then I'd probably need a new fan motor ($500), so I'd be better off buying a new a/c ($5300).  Really?  This is the FIRST problem we've ever had with this a/c!!  The next morning I called Fredrick and Sons and spoke to Leonard, who sent his son, Levi, out within an hour.  He replaced the fan motor and it's been cooling perfectly since.  Fredrick and Sons is the type of business we need more of.  I'll be sure to tell all my friends about them too.

I use them at my 223 unit property and they are wonderful. Very timely and the best prices around! You simply cannot beat them!

Levi and the crew are as good as it gets when it comes to customer service and quality work.  Always honest, informative, and very reliable.  We just did a complete overhaul of our home plumbing and water systems. It wasn't an easy job due to the age of the home and an attic with zero ventilation. There was also work to be done with the natural gas, pipes to move. Junior, the technician, worked tirelessly to make sure our home was left upgraded and safe. And he always did so with a smile even while making countless trips up into our oven of an attic. Absolute professional. Can't say enough about these guys, I'll never use another company for plumbing and AC needs, which they also took care of for us.  Give them a call, they'll take care of you!

My master bath toilet did not flush. Junior came out last week to give me a quote. After looking at the toilet, he gave me a verbal quote of $398.00 and said a new turn off valve and flush value were needed.  I said that price would not be possible.  Junior said what can you do?, I replied about $250.00. He said if I can make that happen, can you go for that price? I reluctantly said ok. He contacted the Kohler representative who confirmed they had the part.  He left to get the part.  He returned within the hour and spent 10 minutes making the repair.  After I made payment, he then sent a invoice to my email.  After he left, I retrieved the email which read Toilet tank orFlsh V/v Rebuild Complete Standard $249.00, Full Tank Valve or Flush Kit. There was no breakdown of parts, labor, tax which I expected.  My impression of this kind of business model leaves a lot to be desired.  Did I pay $7.95 for a new flush valve?  Why did he replace the turn off valve? It did not prevent toilet from flushing.  How much was labor?  How much was tax? I am a senior and this goes to show, we are not too old to learn valuable lessons.

Best service and pricing in the area. Called with a problem and a truck was here within 30 mins. The plumber was knowledgeable and professional. This is the second time I've used them and will continue using Frederick and Son exclusively

We called in with a problem on our upstairs unit.  They came the next day, right on time and super nice. Serviced both units and added coolant. Reasonable price.  Had to call Sunday since it still wasn't cooling right, he returned immediately and fixed it perfectly.  So happy with the service and response.  Highly recommend!

Frederick and Sons saved our vacation! At 10 p.m. on the night before we were scheduled to leave on our trip, I turned on our 12-year old Trane air conditioner to discover that it was not blowing cold air and the outside unit was making a terrible noise. I immediately turned it off and started calling 24/7 HVAC companies. The places that did answer the phone couldn't make it out until later the following day. I even spoke to one owner who seemed annoyed that I would call so late, despite their site advertising 24/7 service. Finally found a company who gave us a window of 10-1 the following day. Those several hours would have put us way behind schedule, so I started calling more places the next morning.

At about 7:30 a.m., I called Frederick & Sons and spoke to Leonard. He said he had a couple of techs nearby and would get them to our house by 9 a.m.. He said he'd call me right back to confirm. Honestly, I was skeptical after all the no-goes and broad time windows from the other companies. Leonard was true to his word and called back shortly to say he could get someone here in 30 minutes. Manuel and Matt arrived even faster than promised and were here around 8:15 a.m., so I cancelled the later appt with the other company.

Oh, happy day! Manuel and Matt replaced the capacitor, tested the unit, and the angels sang (i.e., I heard strong, cool air blowing). They told me they confirmed that the capacitor was bad and that they had to install it to check the system. They said everything else looked good. Manuel and Matt were friendly and professional, and took care of the problem quickly.

What I really appreciated was that they told me if I didn't want to pay for the capacitor, I was not obliged to keep it (they had to install it to test it, but would remove it and just charge for the service call). With the age of the A/C, they could easily have told me it was a much bigger problem, and I would have had no way of knowing if they were telling the truth. Of course, I gladly paid for the capacitor and the service, and I believe the price was reasonable and fair.

I will not hesitate to contact Frederick and Sons for HVAC/plumbing needs in the future!

Thank you Levi! We called on a Sunday at 5:15 p.m. Levi got here at 6:45 p.m. He was AWESOME! Fixed our air (thank you!) within 10 minutes and the cost was BEYOND reasonable!  No after hours or weekend trip charge. No service fee at all. THANK YOU Frederick and Sons, LLC. I will definitely recommend you for all A/C work. Plus, Levi was super cute and sweet!

These guys easily earned their 5 stars!

Sunday evening on Labor Day weekend our AC decided it didn't feel like working anymore... great.

We called F&S and they came out within 30 minutes.
They charged us no bs Labor Day fee, weekend fee, rush fee, etc.

Quickly diagnosed the problem and had the air blowing within an hour. We were so concerned about  our dogs in the house and I don't think they ever even noticed!

Very affordable and well worth it! We will continue to use this company and gladly refer them!

My water tank broke and required a replacement.  I was told that it could be installed the next day.  Laurie then called me back and said she had an opening and that the tech would be here later in the day.  Communication via phone and email was great.  I was given the time, updated arrival time and called by Robin when the she was 10 minutes away.  She removed the old water heater, went to the dealer in Chandler to get a new one, returned and installed an American made unit professionally and quickly.  I've used Frederick and Sons several times in the past, and I am never disappointed.  I'd recommend them to anyone needing their services.

Just moved in to our new house and we needed some plumbing done. The two young men that came to do the work were very professional and courteous. We were given a very fair price for the work done, they did a great job and it was quick too. I will use Frederick and Sons for any of my future plumbing and AC needs. I highly recommend them!

I live in San Diego area and needed a plumber to go out to my moms house in Phoenix, not only were they quick to help with next day service, they were priced well and efficient.

Thank you guys for helping my mom get her shower working so quickly.

Great service! They always do an awesome job. 2 yrs replaced my AC. Best price! And quick.
Last week a plumbing leak. Called and came right over and fixed leak and tightened a leaky shower Thanks guys.
You are the Allen family go to for all our plumbing and HVAC needs!!!

I cannot say enough good things and praises about this company! When you find a company that provides outstanding service from point of contact until issue is resolved, excellent customer service, fair prices, knowledgeable staff, clean, efficient, polite, friendly, thorough in explanation and a company that stands behind their work and their employees....you stick with this company and you sing out praises to your friends, neighbors and the local community in search of outstanding companies to work with, to trust, and to build a lasting relationship for repairs or replacements.

From the first time I called Frederick & Sons, I have stuck with them for all our plumbing and air conditioning needs. Now hear this, we just replaced our very old air conditioning unit on our 1970 something slump block home. Frederick & Sons installed a top of the line unit into our home and oh my goodness, what a difference in the coolness and the efficiency of this new unit; it will pay for itself in energy cost savings in no time at all! Anyone living in Arizona with the hot summers we have, knows just how important it is to have a good air conditioner and that maintaining the service on that much needed unit is vital. Days after the install of our new air conditioner, we had water coming up from a drain pipe in our laundry room floor, a shared wall for the laundry room and the room in the garage off to the side where the air conditioner return, the water softener, and a wash sink is located. Water was found on the floor of this shared wall. I called Frederick & Sons, they had Edward, one of their employees come out and that young man worked and worked and worked on the plumbing lines to find out where the blockage was in the lines. He couldn't unblock the line and was not sure if there was a broken pipe under the house. He did fix the problem of the water issue tentatively, until Leonard could come out and look over the situation. Mind you, this young man worked hard and their was no charge to us. A couple days later, Leonard showed up with three of his workers and they were fast at work. Leonard knows how the plumbing runs in some of the older homes so his diagnosis & fix to the blockage was soon resolved! Excellent!!! I was so happy. I thanked Leonard and....before I could ask him what the charge would be....Leonard stated, there will be no charge for this work today, and I asked why?, Leonard said, you just bought a brand new air conditioning unit from me, I am not going to charge you for flushing out a simple blockage in your pipe; we're good, he said. I could have given him a great Big Bear Hug!!! But I didn't, of course :)
If you have a plumbing, heating or cooling problem, don't hesitate to make a call to the Family at Frederick & Sons; as for my family and myself, We Love them!!!

We hired Frederick and sons to come out and do several projects at our home which we were remodeling.  First, I completely agree with the other reviewer that Leonard, the father, is incredibly rude. However, Levi the son, is very pleasant and nice to work with.  Our project was fairly large... We needed pipes moved, we needed a drain created for a bathtub that we converted to  shower, a bath tub installed along with several other projects.  We ended up having to have them come back because the drain they installed for the  shower sat above the ground 2 inches  and the drain they installed for the bath tub, was broken, dirty and banged up. Considering all the work they had done we thought these were just a small oversight and they did come back and fix them.

Fast forward to today. I had them scheduled to come out and install the plumbing for the kitchen sink, the bathroom sinks, install the dishwasher and the gas cooktop. They came out and there was an issue with the bathroom faucets.  They called me and told me what the issue was and I immediately got on the phone and was trying to rectify the situation. I asked them if they could just move onto the kitchen sink,  dishwasher and cooktop since we were planning on moving into the house tomorrow.

A half hour later I get a call from Leonard who advises me that he has pulled his workers from the job, that he doesn't want to deal with the hassle of the bathroom sinks and that they are gone and not coming back.  I was completely shocked and told him that he did not need to do the bathroom faucets but could they please finish the rest of the work that they were there to do. He refused saying he  wanted nothing to do with this job and would not be returning.

So now here we are moving into the house tomorrow, scheduled to have 25 people over to our house for Easter on Sunday and I have no cooktop, no dishwasher, and no faucets anywhere in my house. I am scrambling to find another plumber to come in and do the work that I scheduled with him over a week ago. I  have never in my life seen such terrible customer service. To leave a person in a situation like this is ridiculous. I understand that the bathroom faucets wouldn't work and I told them  it was fine, I would figure out another solution for the bathroom faucets but I asked them if they could please finish the rest of the work that I had hired them to do and they refused.   I would never, ever recommend this company to anyone. The owner has absolutely no regard for his customers, would not hesitate to leave you in a bind and is an overall unpleasant person to deal with.

Just called this place and the lady was very nice and extra helpful. They did not provide the services I needed, but they gave me some great ideas.

Special thanks to Junior and Levi, who replaced a cracked vent line in the guest bathroom.  They strategically determined an appropriate way to resolve the issue and did the job with speed and efficiency, and a reasonable price.  Will definitely use this company again for future needs!

We had an emergency plumbing issue and our home warranty couldn't find us anyone to come on a Sunday. We had no water and couldn't shower, etc. I looked up plumbers on Yelp who were open today and they popped up with 5 stars! I called and they answered right away! They were to our house within 30 mins too. Landon and Manuel were very nice and did a fantastic job explaining everything. I would recommend them again 100%! Thanks guys!

Frederick & Sons came out right away to quickly diagnose & repair our trusty Trane A/C unit. Back up & running in 2 hrs after they ran to get a new motor. Very happy with time, cost and the technician was very friendly & knowledgeable! Thx Brandon Gibbons!

I contacted this company on the recommendation from a friend. I spoke to Leonard when I called about my heat not working. He came over early in the morning while I was still asleep, and hopped on the roof and checked it out. He found the problem right away and took off to get the part. Although I slept through it, I was always kept informed via text message or voice mail. He came by the next day, swapped the part, problem solved!

Fast forward seven months: a/c not working. Call Leonard and his son, Levi, came by the same day. This time it was another simple fix, done quickly and professionally.

Winter again, heater kaput. This is a very old unit, mind you. Levi came out to have a look. He told me he could try cleaning out the unit, but it is labor intensive (therefore, not cheap) and may not even help, ultimately it needed to be replaced. This was in late February and since he was familiar with the history, I asked if he expected the a/c to still work. He said yes, so I decided to wait it out.

A/C finally crapped out in August, so I called the guys, they got me a new unit, installed an additional return for better efficiency, and even helped with financing. I had them take care of a couple plumbing issues, too.

These are wonderful, caring, HONEST, professional men. Very clean and respectful. Job well done!

My first Yelp review! Because they deserve it! Most plumbing companies I called wanted to do a visual estimate first. Frederick & Sons was recommended to me by a friend. I called and spoke with Levi and he gave me price estimates for each of the work I want done (Pressure vacuum breaker installation, shut off valves replacement, hose bibs replacement, etc.). Price was also cheaper compared to a quote from another company.

Manuel did the service at my house. He arrived early and was very nice. I can say that he did an awesome job. I didn't get charged extra for his trip to Home Depot to get additional parts needed for my house. It took him 3 hours to finish all the work, and the best part is, the price was right on the dot with the estimate I got over the phone, plus some discounts!

I would definitely hire them again for future plumbing needs!

Thank you so much for your prompt, professional and great service for our shower install...my remodel project was on hold until you showed up to save the day!  I will definitely contact you first for any future needs...Tony and Trevor were a pleasure to work with!

Awesome company!! I had an ac AND plumbing issue .. They were quick to get out as soon as they could and were able to FIX both issues when 2 other companies had no idea what the heck was going on! And I found them to be VERY reasonable with their price !! Customer service with the office and communication with the technician was right on. He took me step by step what needed to be done, gave me the price and fixed it all..!!  I recommend them 100%

Great Family Business. We've called them several times including a backyard plumbing emergency and couple of AC service calls. They always arrive quickly and have parts on their trucks and ready to fix. Issues resolved with couple hours of initial call. Prices are very reasonable and competitive. Our experiences have been great b/c Levi and the Techs. They always talk thru issues with you and answer all questions openly and hoenstly. And we always learn a thing or two along way as well. Have family out of town that runs HVAC business so as far as insider recommendations go these guys are top notch and highly recommended!!

They just came to check out our AC, because we were having issues with it. Turns out we had a big issue! Our tech called our AC manufacturer and determined that we were still under warranty. Turns out that we were! He's coming back as soon as the parts are in from the manufacturer to fix it, and he didn't even charge us for the time he spent today!

Great service!

They did the job of unclogging our kitchen sink however I have to say the plumber who came was  rude.  When you have a young man who tells you not to interrupt him and then half heartedly states that he is better with dogs than with people...  Customer service (how you treat the client) is a large percentage of the work.  It was our home warranty company assigned this company to us otherwise we would have gone with Parker and Sons.

Unfortunately, downgrading from 5 stars... Their cost just got to be outrageous! They gave me a small discount to diagnose a problem with my downtstairs unit and certify the upstairs unit is working correctly (selling my home and need it for the buyers). So that came up to $120, ok , fine.

The guy who barely speaks English, has no idea what I'm telling him, just informed me it's gonna be $200 to top off the freon in the downstairs unit! And my ACs are almost brand new! So this visit is costing me $320!

So disappointed, we used them for almost 8 years, and all of a sudden things went downhill.