HomeTeam Pest Defense

Very happy with the professional service provided by Caleb. I can always reach someone at the office when needed any my bills are clear and understandable. I have had zero pest issues.

Customer service seems to have been abandoned.  Poor scheduling, poor follow up, no shows when scheduled.  No advance warning of no show. Always an excuse for lack of service.  Service is not customer friendly, a wreck.  Would not recommend this company.

We used home team for a year and every visit I had to call them to come out or remind them to schedule my visit. Eventually for the past 4months they've canceled each visit and postponed.  It's not my job to call them to come out and do a job we agreed to have have service and pay for!! If that was the case I'd apply for a scheduler. I canceled my service today and can move on the better company's that can actually keep appointments.

I scheduled my service about 2 weeks ago because their availability was limited. So on 4/26 someone was scheduled to come out and release the systems in the walls and spray the outside of the house. I received a bill for 86$. However, after reviewing my cameras i saw nobody from home team had come to spray.  I called to speak with a manager and I believe I spoke to the tech who allegedly came to spray.  Apparently according to gps, he was on my street that day! Like that mattered when he billed me for work he didn't do! On top of everything, he scheduled to come back out in 7 days!  I would think that if they billed a customer and got caught not even actually doing the work they would make adjustments to come back out immediately! Very disappointed.  The more I thought about it I wondered how many times that had been done before to myself and to others... not sure if it's is just this particular tech or not but I will never use their service again!

Well I have used them for years and been pleased. But trying to cut budget. I started looking into other options and found out new homes pay $31 less every other month then I do. Called them and they said they would cut my charge by $5.  Needless to say I canceled them.  Guess being faithful customer Doesn't mean anything in todays world. No way I will pay more than my neighbor for same treatment same system.

Very professional and courteous.  Kind team member and he let me know step by step everything he did.

Been using HomeTeam Pest Defense for over 14 years - previous home in Texas and currently here in Arizona.  My Technician is AJ, and he is awesome!  AJ contacts me to schedule/follow-up on appointments, and he is always polite, on time, and very professional.  AJ is a great representative for their company and outstanding customer service.  I highly recommend HomeTeam, and if you have the option - suggest you ask for AJ.

I initially contacted Home Team Pest as the builder had the TAEXX system installed in my abode. Sales team promptly contacted me and I signed a year contract for service bi-monthly.  A technician came out soon thereafter and did a great job for the initial. The next month we had a bug infestation and I asked for a spot treatment between my two months.  They sent a tech and sprayed my front porch...now the bad.  When I arranged for the spot treatment they told me the technician would follow up in June (June was supposed to be my regular service) however, I was never contacted.  I emailed Home Pest twice asking why I was not serviced in June as we had a large amount of ants inside and outside my home.  I have not rec'd a response as of this writing....time for another pest company.  They are great when they showed up.....

So let's start with this.  If you agree to do a service at a price, do not call me the next day saying we're not going to do it unless you agree to a much more expensive service option.  That is both dishonest and shady business.  You agreed to do the service at a stated price.  You even confirmed it with your service manager.  Remember back when people would honor their word?

I asked if they needed to wait until their tech was going to be in the neighborhood for other service calls, and they said no, they just wouldn't come out unless I agreed to one of their much more expensive ($140 vs $50) service options.

Shameful business practices.

I have been using HT for 7 years.  Josh is our technician.  He is knowledgeable, courteous and honest.  I know if I'm unable to be home during visit, the job will get done and with my expected high standards.  Last year, my dog got infested with 19 ticks while staying with a friend when we were on vacation. JOSH, came out for emergency call, explained what needed to be done to prevent future outbreaks and handled entire mess, although friendship didn't survive.
Entire staff at HT is easy to deal with, scheduling, accounting and is worth every $ spent.  Thank you HT and JOSH!  No need to use anyone else!

HomeTeam's Phoenix representative David always goes above and beyond and is one of the most polite people ever, he makes us feel so comfortable with having someone come take care of our private residence which is of the utmost importance to us in who we choose for our pest control.  The service works great and we have the Taexx system which is fantastic.

You can find a less expensive pest control who actually respond to your emails. I currently pay $80 every two months and I  emailed (asking 2 times) if they can adjust service to every 3 months. No reply. I have many different pest controls who offer same service for $75 every 3 months. I know I will be changing soon.

We initially contacted HomeTeam Pest Defense because they work with the Taexx system, which is what we have in our home. Excellent communication, outstanding customer service (in-person and over-the-phone), highly effective product, and reasonable pricing. What else is there?!?! :)

been using Home Team from the time the house was completed 14 years ago. The service seems to do the job and the Techs have always been courteous and happy to comply with requests and questions.

we've used Home Team for almost 4 years, since moving to AZ from CA.  We used Western out there and could've transferred over-but Home Team has been great and have taken care of everything from scorpions and red ants to normal pest control.  Always recommend them.  In fact, both of our kids preceded us in moving here and switched to them as well.

Been a customer for almost 5 years...Convenient and effective service!

Courteous and professional service! Very happy with my pest control service. Home Team does a great job :)

They were the ones that treated the home when it was built in 2007 and I've continue to use them since.  Love the built in system for treatment within the walls.  They come regular as scheduled.  If something is not right, they come back out to retreat.  I highly recommend them.

HomeTeam Pest Defense provides quality and reliable service. I've been a customer for over 1 year and am always satisfied with my service. I can be sure they've surveyed the exterior of my home thoroughly and any issues or concerns they encounter, they will let me know.

The service provider, David, was very friendly and knowledgable. I like the fact that we get regular service every other month.

I had never heard of Taexx or HomeTeam prior to buying my new home.  Am I glad I did!  Their customer service is great and they are always professional.  The added bonus is their Taexx system.  I thought having that would cost me more each month, but they are cheaper than the previous services I have used.  I haven't seen an insect since.   I would recommend to anyone.

Josh was very professional & explained everything thoroughly.  I would highly recommend this company to family and friends.