I chose Gurr Bros. because of their great reviews, so I think I owe it to the community to explain the single star.
1. It took them 7 months to do a relatively small job.
2. They often didn't show up when they said or had workers show up without notice.
3. They never cleaned up a thing and left a huge mess.
4. The work was not great.
5. They included over $1,000 worth of charges for work they did not do.
Surprisingly, the single star is not because they took 7 months to replace a couple of cabinets and a countertop in my kitchen (yes, 7 long months, mostly without a kitchen). Nor is it because part of the same job involved some plumbing work done so poorly that I had to hire Kendall Plumbing to come out 2x to fix Gurr Bros. work. (Thank you, Fernando at Kendall Plumbing, you're the best)
The reason they get 1 star (I would actually go with zero), is because after over 7 months of them promising they would come out and not showing up time and again, their final invoice was full of stuff they didn't do. I pushed back with a detailed list of all the disputed charges, but somehow, even after removing all those charges, the total I owe them is almost the same. (This is based on the outstanding balance one person from Gurr told me over the phone before I received the final invoice.)
I get that a lot of people have had great experiences with Gurr, and you're probably thinking I was a total b word, but I wasn't. Honest. My family was experiencing a super scary medical emergency at the time and I simply didn't have the bandwidth to be bitchy or watch Gurr like a hawk. I'm guessing they took advantage of my weakness. I hope not. They really have made me much less trusting of workmen, though, and it makes me incredibly sad.
Anyway, I wish I had done more due diligence before I chose them. I'll leave an update after the final invoice is settled and post some pics of their workmanship when I can. Good luck, everybody.
UPDATE:
So I had a conversation with Topaz (general mgr?) today and she took more charges off for work that wasn't done, but I still owe more than insurance is paying, even over my deductible. And I still have to pay for someone else to do the work they didn't finish. Plus, I'm out $300 for the plumber who fixed Gurr's mistakes. Overall, I still feel like I'm getting screwed although I find the invoices difficult to understand, so maybe I'm not. I'm finding it hard to trust them. I may just pay them so I can stop worrying constantly. It's no fun. I have a knot in my stomach all the time over this.
I'm guessing my poor decision not to interview more contractors is going to cost me over $1000 plus 7 months of misery. I'll update this when I decide what to do. :(