Description

Fan Doctor Electric has been in business since 1981 specializing in Ceiling Fan and Lighting repairs. We are a fully licensed, bonded and insured electrical contactor that can perform any electrical task in the home. We also specialize in Recessed, Under Cabinet and Accent lighting. With our ALA certified lighting designer we can come to the home and offer design ideas tailored specifically to your home. We keep up with the current LED technologies and offer the highest quality products. We also have a showroom in North Phoenix with the best fans on the market for both quality and design. Our #1 goal is customer service whether you need a pullchain switch or 10 fans for your new home.

HISTORY

In 34 years of sales and service in the ceiling fan industry, Travis Evans and Bryan Petrey have partnered to completely take over this amazing ceiling fan company, Fan Doctor has installed more than 44,000 ceiling fans in the Phoenix Valley. The Fan Doctor is an authorized dealer and service center for Casablanca ceiling fans as well as Monte Carlo fans, Concord fans, Minka-Aire fans and Hunter fans. We will service them anywhere in the Valley. The Fan Doctor services over 75 different model ceiling fans from an inventory of more than 10,000 electrical component parts. Stocks of such magnitude with immediate availability allow Fan Doctor to repair breakdowns quickly and economically. We have the largest parts inventory of any electrical shop in the Valley. The Fan Doctor says, "If you've got a ceiling fan, I have the part." In addition to its extensive fan business, the Fan Doctor solicits bids on wiring residential room additions, evaporative coolers, inside/ outside electrical outle

ABOUT BUSINESS OWNER

Reviews

Kelsey W.

11/29/2022

We had a contractor connect two fans to a dimmer switch. Unfortunately, the fans then made a very loud humming noise so much so that our kids could not sleep, so we couldn't even use the fans! We contacted Fan Doctor who was able to diagnose the issue immediately and get out pretty quick to fix it. Reasonably priced, prompt, and very friendly! Our fans no longer hum and they even connected the fan lights to dimmer as well. Very happy!

Barry S.

9/19/2021

THE place to take care of ceiling fan needs. Brought our dimensions and even photos and they spent as much time as needed to be sure we got what we wanted and needed. Very professional and installation easily scheduled and done.
Don't just buy from a big box store. Get proper advice and buy what's correct for you. It might cost a little more, but you'll be satisfied for years.

Nina W.

04/07/2022

After hiring a handyman to install my ceiling fan, I was left with a ceiling fan that made a horrendous ticking noise. I called the company and they were able to get me an appointment in a short amount of time. Price was reasonable and service was excellent! Thanks Mike! Also, I forgot her name, but the girl who helped me over the phone was so nice and sweet! You're the best!

Anthony S.

4/22/2021

I'm torn on how I should write my review on this one.

The work that the two gentlemen did was great. They were timely, very clean, the job was done correctly and professionally, and they were patient with my two curious toddlers.

On the other hand the price came out to double what I was originally quoted, which I wasn't pleased with. I did get a bunch of quotes over the phone prior to getting the job done, and this company was one of the best one for price, which is why I chose them. Part of that was my fault, for not getting the quote in writing (like in an email or something). They didn't offer a quote over the phone, but I still should have asked anyways. Next time I will ask for a quote through an email. I learned my lesson.

If it wasn't for the misunderstanding of the price, this would have been an easy 5 star review. I still would recommend them because of how good they were.

Ben D.

06/11/2022

Popped into Fan doctor on the off chance three weeks ago. Met Travis and what a guy. Honestly he talked us through everything from what we need to what we have and what works in our house and what does not. But it doesn't stop there. Once ordered Travis himself installs these things and makes sure you know everything about them. we have a small issue with one fan which he has promised to fix. Honestly. Don't look anywhere else. The service the cost the humanity. This place is amazing. Thank you sir for everything. Could not be happier

David W.

08/05/2022

I submitted an online request for service and never received a response. Poor customer service.

Harry J.

9/25/2021

Wasn't able to fix the problem. Very novice when it comes to actual electrical issues. More for just installing fans. Charged me $119 to put in one light timer. A bit disappointing but my fault for not hiring an actual electrician.

Mr B.

10/17/2021

I spoke with Travis the Owner. He quoted me $95 to take down an old fan and hang a new one

The installer goes back snd forth to his truck continually

In less than 1 hr he's done. I ask him how is the balance and he says no time !

I remind him that balancing a fan is part of the job and I would like him to do that before he races off to his next appt

He balances the fan and hands me a bill for $208,

$109 for the install that was quoted at $95 and $99 for taking down the old fan.

I ask him why is he charging me for the removal and he says he didn't have a ratchet so it took him 20 minutes to remove 1 bolt!!! Thats why he kept going to his truck!

1 Why didnt he have basic tools?

2 why didnt he ask me if I had a ratchet set? i do

3 Why should i pay rxtra when he was ill prepared?

I paid and called Travis. He wasnt in so I asked for Travis to call me the next day. No surprise I never heard from him

Amanda W.

7/21/2022

They were prompt when answering the phone and showing up to my house to balance/tweak our ceiling fans. They run beautifully now and also took the time to explain what was wrong and what needed to be fixed. Highly recommend.

Robin C.

4/30/2022

Love this company. Have been a customer for years and the quality of service and communication is consistently great!

Donnie T.

4/21/2022

This is the place to go for fan repair or replacement. They quickly obtained the necessary parts to refurbish our old fans.

David S.

05/01/2021

The service was good the fan replacement is functional I believe more background information could've been obtained which would've helped I am partially her fault the outside fan needed a ceiling extension this would've been a good question for them to ask where the fan was being placed the inside fan Needed a wall mount instead of a handheld switch this will be good questions to ask the average customer prior to the arrival of the specialist once again good service

Sage J.

03/01/2021

Brought my brand new fan in for repair. When I brought it I was given a quote to fix it, I wasn't holding my breath that it could be fix due to the fact I got in on Wayfair. Not only did they fix my fan but it was for less than the original quote. I respect businesses that are fair and honest. I would highly recommend.

David H.

09/07/2018

Amazing. Amazing. Amazing. Bryan and Travis are the best! This little big shop in North Phoenix making it happen for their customer's homes.

This is now the second fan that I bought from them and they give such great service and worked with me.

This second one was for my rental home and I came in with a purpose. They have about 20 or so fans on display but books and books of options to choose from.

I chatted with Bryan today and he was super friendly, smiling, and asking great questions for me to understand and ensure the fan would fit properly. I ended up making a decision in about 10 minutes which was perfect because he helped right away and it was easy.

They got me in really quickly for install and I know they will do a great job on install like they did with the first one.

Jennifer P.

08/08/2021

Dan & Travis came out to install a cheap fan I bought at Lamps Plus (pro tip-don't buy Casa Vieja fans) that my handyman was unable to install. They had to gerry-rig it to get it to work, but at least it functions. However they wired the speed wrong in the wall switch so that 1=fast and 3=slow. No big deal. Price was a reasonable $80 and I was happy until I walked them out afterwards and discovered Travis had peed against the side of my house. I find this disgusting. I have 3 toilets and would have let him use any of them. I hope management sees this and puts a stop to this disgusting habit.

Ralph R.

10/13/2021

Great service, great technicians, competitive prices. Highly recommend. Was sent their way by a neighbor and really glad I got the tip.

Teri H.

11/17/2020

We just used Fan Doctor again for recessed lighting in our bedroom and living room and under cabinet lighting in our kitchen. Their prices are very reasonable and their work was exceptional. They don't just do fans!

Steven K.

10/16/2020

Great service and highly professional. Had a ceiling fan issue that was driving me crazy, but the technician arrived on time and fixed the issue in less than 15 minutes. Very reasonable price as well. Highly recommended.

Joe R.

09/02/2020

These guys are fantastic! I purchased 6 ceiling fans from Brian. More expensive than Home Depot or Lowes, but excellent professional grade fans and they will last many years. Kevin the installer/electrician was so professional, and helpful. Clean, professional work, quality fans. 5 years later and still no problems. Had one switch go bad, after 6 months, I called Kevin was out the next day, replaced th switch no charge. I am a disabled Vet and Brian gave me a substantial discount, so they support our military. Cant say enough good things.

Matt C.

07/08/2020

They are great. Very helpful and reliable and highly skilled and experienced

A friendly licensed electrician consults with you and provides expert advice wIthout a hard sell. They're in business to solve your or problems. They turn complex as if it's simple. Their installers show up w signs on the truck and fan dr shirts ready to work hard. They're always available for follow up queries.

Bottom line: they erase the grief and trouble in a situation fast in a very friendly way. They get it done

They also observe corona: masks and gloves

You get what you pay for and they are well worth it.

Saul S.

2/18/2021

I needed to relocate two fans in the house and they they a great job. They were professional and took the proper Covid safety precautions by wearing masks while they work. I would definitely recommend these guys!

Christy G.

06/02/2021

Great service and always know what they are talking about. I have gone there twice now when I need to purchase replacement parts for my fans. They are very responsive and always follow through when they need to verify stock and call me back.

Matt H.

11/09/2018

Selling my condo, I needed to fix the light in the ceiling fan.

Called the Doctor. Made an appointment for a house call.
First visit:

Every once in a while,I get a craving for Indian cuisine.

Thursday evening. Very small group of diners.

We were greeted and allowed to select our own table.

Each had a Bollywood Mule. Humorous.

Fairly standard menu, which is OK. I knew what I was looking for.

Lamb Tikka, Chicken Palak, Vegetable Biryani, Onion Kulcha.

Service was decent. Portions were large (3 to go boxes) and tasty.

Now I have a go-to spot when I get that craving.
Tech arrived on time and quickly diagnosed the issue. Unfortunately, the repair would require an ordered part.

10 days later, tech returned and repair completed.

I'll be looking to replace some ceiling fans at the new house. I asked the technician about their shop, and he gave me some good manufacturer recommendations, and let me know that the install charge is reduced after the first unit.

Fair price. Good service. We'll be adding the Doctor to our plan.

Kent N.

4/23/2021

This is the place to go for anything related to ceiling fans. They are very knowledgeable and were able to explain to me how to fix my ceiling fans and had the parts to do it. They are very service oriented and personable. No question was too dumb for them to give an answer or recommendation.

Michael K.

12/19/2019

Several Fans stopped working. Thought I needed to buy new ones. I previously had a great experience buying a fan from the Fan Doctor Fantastic professional service. Came to the house on time. Fixed all that needed to be repaired. One was a simple switch reset. Thank you.

Jake B.

11/23/2020

I called Fan Doctor a few weeks ago to replace all my existing ceiling fans with new ones we'd purchased. Received a good quote for the work, and the electrician who visited was quick and very professional, cleaned up all the old hardware and boxes, and was happy to warranty the work. Would definitely use them again.

Sarah M.

02/11/2019

I had ceiling fans that had stopped being able to be controlled by their remotes. Very frustrating. Brian came out and had fixed them all and was out the door in less than an hour. Worth every penny. I would definitely recommend!

Herbert W.

01/09/2018

Great experience with Fan Doctor. Rick arrived on time, quickly assembled and installed my new fan and was extremely pleasant to work with.
I recommend this company and I personally will use them again.

David L.

10/26/2017

Initially I found Fan Doctor thru my fan manufacturer due to a warranty fix but after working with them, knew there was much more I could have them do. So far I have had them out several times helping with our existing ceiling fans to several electrical jobs and every time, they have been nothing but professional and a pleasure to work with!

I am a big proponent of not going with the lowest bid because you usually sacrifice quality and service but the most pleasant surprise was how cost competitive cost Fan Doctor is!! So not only do you get great service but it doesn't break your bank to use them.

I would highly recommend them for any ceiling fan needs but also anything you need electrical wise. They have a great service department!!

Kitty R.

9/14/2019

Great prices, selection, and service at the Fan Doctor. The installer Mike, was on time, professional, and all our fans and a light fixture look perfect. The new fans are a great improvement over our old fans that had light kits hanging down.
Our new fans have built in LED lights and move the air more efficiently.
Great Service!

Nicholas N.

11/02/2018

Great service for an excellent price. In addition, they were extremely quick--which is always a plus! Thank you!

jeffrey N.

9/25/2018

I'll second all the other reviews with how pleasant and easy this business is to deal with. My experience was really top notch. My problem was the driver for a LED lamp I own was lost during a cross country move. I visited several lamp repair and lighting stores in the Valley and all of them would take one look and say no. Either they didn't know anything about LED or didn't want to make the effort. Fan Doctor took one look rifled through a couple of catalogs and had exactly what I needed in about a week. Amazing what some other businesses could learn from these guys.

Ben T.

8/17/2020

This company is amazing! I used two other companies for fan and wiring installation and was charged more than double and they didn't even patch the holes they made. Will use them again in the future!

Lauren L.

03/11/2019

These professionals have great (like Ritz quality) customer service attitude. They let you know what they need to do and get right to it right away, whilst happily answering any questions you may have along the way. I wish every business was this honest, up front and fast and easy to work with. Thank you!

S R.

8/13/2020

This group knows everything about ceiling fans and how to repair or install a new one. Normally when you call on a phone for a repair appointment that's what you get and you don't get the opportunity to talk to a technician to see if that is the best approach. I discussed my issue and was transferred to a technician who helped review the options and it was a thorough answer on all things ceiling fan related. ie. remote/wall switch/reverse switch/chain/rated for outdoors/ and what the possible reasons were that my fan had slowed down in speed. They were confident they could repair it and it sounds like for fan repair these are the guys that will have the parts needed if that is the route you choose to go. I ordered a new one so I could get a newer option that would have a stronger circulation. Brian was very patient by phone and I will always use this company in the future for any fan replacements or needs. Why choose a regular electrician when this is what they do day in and out and there really is more to a fan than I ever knew. As hot as it is in Arizona it is great to discuss the efficiency you are looking for and ensure you are getting the best style fan for the goal you have in mind.

Ashley R.

8/28/2018

I called the Fan Doctor for a secondary quote for the installation of 3 ceiling fans. Bryan was very informative and was able to give me a great quote. Today Brian arrived to install my fans. He was so polite and professional. He worked efficiently and was able to install all 3 fans perfectly! I will absolutely recommend them to anyone!!

Alicia R.

10/22/2018

This company is fantastic. They have very reasonable prices for repairing ceiling fans and other electrical repairs. I also buy light bulbs for ceiling fans in their showroom. The tech that comes out (Kevin) is very polite and always does a great job. I also like that they have a warranty on their repairs.

David S.

4/29/2015

I am so glad I found these guys. If you need a fan installed, or are in need of a repair like me, look no further.

I own two identical Hampton fans, controlled via remote. The lights suddenly went out on one rendering it pretty useless. After contacting Hunter and being told I was SOL and that I needed a new fan, I found these guys. Travis repaired my fan while I waited. It took 10 minutes max and he charged me $10.

We will have these guys install our next fan for sure.

Kristi J.

01/06/2020

Great service from the phone call to the appointment. Dave our technician was on-time, polite and professional! They were able to get our fan working even though our fan is obsolete. Thank you! I would definitely recommend Fan Doctor!

Anthony T.

6/29/2017

We've used Fan Doctor for a handful of electrical services around our home and they've always done an incredible job. They're prompt, they do quality work and they always thoroughly clean up after themselves! Fan Doctor is always on our list of preferred service companies whenever we need electrical work done.

Deb B.

8/28/2019

I recently bought 5 fans from The Fan Doctor and from sales to installation, they were great! We replaced our 20 year old fans with new ones and we could not be happier! If you are looking at doing the same, make sure you check them out.

Jack E.

06/06/2018

First Class operation! Showed up on schedule, completed the repairs for the price quoted and very nice people.

Kathy O.

05/12/2019

These people are excellent. They came on time, worked quickly and efficiently, left no mess. They even took away all the packing materials from the fan I had purchased separately (not from them). It was absolutely worth it to have them do the installation for me. Thank you, Fan Doctor guys. You made my day.

Rich W.

10/05/2019

Outfitted a new house with 6 fans. Got great help on selection and add-ons. We used our own installer. We had one Emerson fan start to make a clicking sound. I sent a video to get advice on what to do. I received an immediate response. Unfortunately, none of the suggestions remedied the clicking. I went back to the store and I paid to have a service call since Fan Doctor did not do the installation. It was found the fan had a manufacturing defect and Fan Doctor did the rest to get a replacement ordered and installed.

Malinda L.

1/25/2015

We needed new hunter remotes for our older ceiling fans. After searching, I found this place and was blown away by the customer service (I believe the gentleman was the manager). Evidently, the remotes we needed had recently been discontinued, and without the remotes, we would need to get new fans or have some rewiring done. The man offered to call all his service techs to see if by chance they had any. He wrote down my info, and I received a call 2 days later saying he had located 2 remotes for me.
When it is time to replace our fans, we will definitely hire them. Thank you!

S H.

06/09/2016

I had to wait about 3 weeks for them to come out, but they were definitely worth it. Brian arrived on time, was super nice, knowledgeable and clean. I was having a ceiling fan installed with no electrical in ceiling and no crawl space. He and others told me they would have to cut a series of holes in the ceiling and wall to install. Since we had a new ceiling, I was not happy about this. Brian did the job without any holes in the ceiling and only 2 small holes in the wall which he patched. It will be very simple to paint these out. And the price was very reasonable from other quotes I got. Highly recommend them for fan installation and electrical work.

Dale P.

8/24/2015

I dealt with The Fan Doctor back when they were Brasswinds. All my contacts with them have been positive including buying fan parts, having a fan repaired or purchasing a brand new unit.
They have always been helpful and knowledgeable. I highly recommend The Fan Doctor.

Jolyne G.

7/21/2017

Wonderful experience. Prices better than big box stores and Amazon. We installed the fan ourself but the receiver had a problem. Fan Doctor came out and replaced receiver. Next time I need a fan this is where I am coming.

Ed F.

04/03/2018

A blade arm on my living room fan broke, leaving the blade on the floor. My handyman suggested replacing the fan -- $300 with installation. Instead, I found a replacement arm at Fan Doctor. Cost: $4.95. This was my third excellent experience with Fan Doctor.

M R.

4/20/2016

Travis saved the day this morning. Long story short I called this morning to set up a service call for my fan.
Travis suggested we try one thing over the phone that could possibly work and save me the cost of a service call.
It worked!!!! My fan is working fine!
We basically reset it!!!!
Next time I'm in the market for a ceiling fan, you know where I'm headed.

Frank C.

3/30/2016

Amazing customer service, would score higher than 5 stars if possible.
Received call in advance as promised and Kevin, the electrician did an amazing job. He was able to identify the problem and fix for much less than I expected. Kevin was professional , efficient and friendly.
Brian did an excellent job of trying to identify the problem over the phone and scheduling the service. A very professional company with great people. Fan Doctor will be my go to for future repairs.

susan h.

4/20/2019

Bryan is a gem. I'm in NYC and found FanDoctor online while trying to figure out why my new Hunter original fan was leaking oil. I called and explained that I was thousands of miles away but needed advice. Rather than giving me the ridiculous explanations that locals here in NY have offered up, or simply saying I'm sorry, find someone closer to home, he spent time explaining the anatomy of the fan, telling me where to go for the necessary parts, sending me the official Hunter diagrams. This is the kind of service and excellence and kindness you find once in a lifetime. You in Phoenix are so lucky to have him.

Aaron T.

08/08/2015

Showed up on time and knocked out every project on my list at a fair price. These guys run a good business. Won't ever install a fan via handyman again. Fan Dr. Is first class all the way.

Kathy P.

4/19/2019

The service techs were on time, competent, and courteous. When they arrived they went right to work, got the job done, and did not leave a mess. I very much enjoyed my experience with this company. I would highly recommend them to anyone.

Mich B.

6/19/2016

We have a Emerson fan that had stopped working. Took it in and now it's as good as new. Very knowledgeable & reasonably priced. Thanks!

Colin M.

8/18/2018

We had a great experience working with Fan Doctor and I would absolutely use them again without hesitation. They had a great selection to choose from and patiently assisted us with our choice of fan. We had 2 ceiling fans and their associated switches installed. The installation was quick and professional and in the year since they were put in, our fans have worked flawlessly without a single squeak or wobble.

Bridget W.

12/16/2015

Brian has been absolutely amazing in helping repair my fan. Hands down great customer service and came through for me when my fan took a major fall (not installed by them)! I wouldn't hesitate to go back for any further fan needs-new or old.

Jean P.

04/11/2017

This company is wonderful. They arrived on time and replace two fans for us and fixed another one. The service provider was very efficient, professional and completed the job in no time. He also balanced all our fans for us. We will never use any other fan company. This company is the best!

Elizabeth H.

3/30/2016

Very professional, knowledgeable, and courteous . Very honest, helped me identify the problem with my fan. saved me money!
Highly recommend them.

Michael W.

11/04/2017

We had a fan, 11 years old, that we loved and started making noise. We could have replaced it since it had a lifetime warranty, but it was discontinued and we didn't like any of the choices we had. Our Lighting guy recommended Fan Doctor. He was knowledgeable and friendly. He replaced the bearings in about a week, recommended a change in the way we used it, and it is back up working perfectly. He did everything we expected and more.

Phil S.

10/01/2015

Perfect location easy to find and all the right answers, thanks Brian.

Colleen M.

04/03/2017

If you want your ceiling fan fixed right the first time, call these guys. My fan was only working on one speed. Fan Doctor got me scheduled. Kevin, the electrician, came out and diagnosed that two capacitors were out. He was able to fix my ceiling fan. He also spent some extra time balancing the fan for me. It now works great and just in time for summer. This is professional business and they know what they are doing. Their service call is competitive with many home warranty companies and parts needed were at a minimal cost. Awesome Job!

Andrew W.

06/09/2016

Kevin arrived on time and as scheduled. He made quick work of installing a new ceiling fan, light switch and light assembly. He cleaned up afterwards. Very good work and reasonable.

Fig C.

05/04/2015

I have had them install 3 fan and do some electrical work around the house. Brian did the work every time, and did a good job. That is why I had them return so many times. It cost $195 to install a fan into a flat room. Highly recommend

Deb F.

4/19/2016

Kevin came out to install ceiling fans and interior and exterior lighting. He was prompt, professional, and a real pleasure to work with. Kevin balanced all of our fans, fixed a misconnected light switch on our new home, and made sure we were satisfied with each fixture installed. We highly recommend Fan Doctor Electric and will be calling them again with any future needs.

Roger H.

04/07/2016

A small show room but fabulous service. Has catalogs for anything not on display. Currently have one fan delivered, electrical set up, and installed. We love it! Install putting in an electrical line was wonderful. You can hardly see the areas they needed to cut into to accomplish it. Also the cost to have it done was reasonable. Bryan did a wonderful job. Weare looking forward to the second fan install.

Steven R.

6/14/2015

Amazing customer service and knowledge of fans. It's rare these days to find someone as helpful, friendly and honest as Bryan, the owner. Highly recommended for installation, service or parts. Very competitively priced with a wide variety of products.

Karen R.

6/29/2015

Best service from any repairman in a long while. Kevin showed up in the earlier part of the 8-12:00 window, which I really appreciated, repaired two ceiling fans, and was gone in less than half hour. Of interest to me was a comment made by another repairman from a different company--you ought to just get a new fan. Not needed! Kevin replaced the capacitor and the fan works fine. And, reasonably priced. I will absolutely use them again.

Joe R.

5/24/2018

I recently had a panel upgrade from 100amp to 200amp a few years ago, but the way it was done, I couldn't leverage the extra amperage with the exception of 1 added sub-panel to my barn. I also had a mess of wires and water coming into my service panel. Doctor Electric came and gave me a very sound game plan to fix it all. It was a bit more expensive than the lower bids I got, but Joe's professionalism and attention to details gave me confidence that it would be done right. I scheduled the work and they got it done in 1 day. Full panel and service replacement. They handled everything, permits, service interruption with our source provider, all service and inspection. They did it in one day, cleaned up all the wire pathing to perfection and left me with a top-shelf panel, properly labeled and ultimate confidence in safety. Very professional, polite, courteous, staff that worked diligently to provide the best experience I could hope for. I am very glad I spent the money. Thank you!

Ilene H.

11/11/2015

These guys are as good as it gets! Fair prices and perfect installation. Showed up when they said they would - and gave me great hints. Purchased all my fans both indoor and outdoor and they installed them along with two pendents I purchased (not from them). I would highly recommend.

Adam S.

7/24/2015

After returning from vacation, I found my ceiling fan was making a grinding noise. I called the fan doctors and they said bring in the unit. I met with the owners and they were both friendly and knowledgeable. Within 24 hours my fan was fixed and good as new. Although my fan had a lifetime warranty, it was quicker and easier to have the Fan Doctor fix my fan and avoid the hassle of dealing with shipping the unit back to the manufacturer. I highly recommend these guys. The level of service that I received is something that you only find with quality locally owned businesses. The Fan Doctor is a great, reputable business.

Kevin M.

7/27/2016

I've had a fantastic first experience with Fan Doctor! The pull chain for the ceiling fan in my living room came out completely. I did a little googl'ing to try to fix it myself but decided to report it to my landlord. He attempted to repair it twice and was unsuccessful. I google'd fan repairs and was impressed with Fan Doctor's website and many positive reviews, so I called them. I spoke to Travis and explained my circumstances, and he assured me they would be able to repair my fan. Travis was knowledgeable and helpful. Since I live in Tempe and they're in North Phoenix, he said I could save a service call if I could just bring the switch into their shop. Otherwise, there would be a service call (which included up to 2 hours of labor) and a small cost for the new switch. The only downside is they don't do service calls on Saturday. However, they offer 4 time slots each weekday that the house call can be scheduled for. At the time, Travis said they were scheduling about 3 weeks out for a call to Tempe. On the day of my appointment, Kevin arrived as expected within the 8:00am to 9:30am window that I had selected. He assessed my fan, went out to his van and brought in the tools and parts needed. Because of the prior repair by my landlord, the original switch was no longer present, (which added a bit of a challenge for Kevin to determine the correct switch and wiring.) Nonetheless, he kept at it and did troubleshooting until my fan was working again, good as new! I was so pleased at Kevin's professionalism and good attitude as he worked on my fan and interacted with me. I highly recommend this company!

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