Elite Garage Doors And Gates

Josh came out for an estimate on a gate repair. He was prompt and courteous. The estimate was reasonable. He returned a week later and performed the necessary  welding to hang the gate. After hanging the gate he adjusted both sides to ensure smooth opening and closing.
We are very happy with the results.

STAY AWAY!  UNSCRUPULOUS & UNETHICAL BUSINESS THAT WILL TRY TO RIP YOU OFF!

Please read this for your own financial well being.  Don't be a sucker!

I received 3 prior estimates for a new garage opener replacement.  They ranged from $500 to $700.  They said my current garage door hardware was fine and the door was balanced.  I also found I could get a high quality Chamberlain/Liftmaster opener including installation for $327 from Home Depot.

Then Elite Garage Doors & Gates came out and said my garage door was imbalanced and the hardware was worn and needed a hardware overhaul in addition to a new opener.  He quoted a total price of $3,300 and said he could do the work immediately as he had all the parts on his truck.  I said his quote seemed high and asked for an itemized quote be emailed.  The tech (Van) couldn't figure out how to do it.  He said he'd have the office to do it later. 

I told Van I couldn't make an immediate decision as another company was coming to give me an estimate.  I didn't tell him about the previous estimates I'd already received.   I thanked him for coming by and he got into his truck.

However he didn't drive away.  He sat in his truck for about 15 minutes and then rang my doorbell.  He said he'd spoken with his boss and had a new estimate of about $2,100.   He also said that price was only good if he did the work immediately at that time.  I told him I don't deal with businesses who use those kind of sales tactics.  I said goodbye and then he really left and drove away.

They quote an outrageously high price and if the customer refuses, they come back with a lower but still outrageous price and tell him the lower price is only good right now.  They do this so you'll feel a sense of urgency and won't comparison shop or do any price research.   They want to close the sale and do the work immediately so you're stuck with an outrageously high bill for over priced and unnecessary work.

For example Van said I needed two new torsion springs for my door at a price of $350 per spring.  $700 total just for the two springs not including labor for installation.  I later found out a pair of new springs can be bought at retail for a  price of $50.00 - $140.00. 

I was irritated by their tactics and being treated like a sucker, so I did some research on the company and it's owner Charanjit Gohlwar aka Charan Gohlwar.

I found this damning article about him and his previous garage door business in a garage door industry publication:

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I also found this NBC Dateline report:

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and this local NBC 12 news report:

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Charanjit Gohlwar aka Charan Gohlwar owned that Precision Door franchise until he was dropped as a franchisee because of his unscrupulous business practices.  According to the first article one of Gohlwar's employees stated that his business principle is to SLAY THE CUSTOMER.

He now owns Elite Garage Doors & Gates in Scottsdale and is running that company the same way he ran his Precision Door of Phoenix franchise business.

Additionally he has been involved in several business lawsuits and legal disputes with the Internal Revenue Service.  These can be found with an online search for his two names Charanjit Gohlwar and Charan Gohlwar.

STAY AWAY FROM ELITE DOORS & GATES OF SCOTTSDALE and CHARANJIT GOHLWAR.  THEY WILL TRY TO TRICK YOU AND RIP YOU OFF!!!!

Anji/Angie's List should do background checks on the businesses they make referrals to.  In the case of Elite Doors & Gates they should drop this business immediately.  They should be ashamed of referring this business.

My father was charged 2,000 for a parts warranty for parts that retail for less than 400.00. He was not able to write the check due to disability so they wrote it for him. I caution people to be very careful with this business.

$295 for 15 min of labor, unbelievable, always an up sell, I have used them twice, never again!! I don't need a 3 year or 5 year plan, just reasonable service...$149 in parts $295 in labor again 15 min....not recommened

Bad bad bad from the first day! I should have never hired them!
 The first estimate was quickly changed within an hour they were asking for more money.
 4-6 month later they finally show up to do the job. They quickly botched the doors in promising to show up the following week to finish the job and they never have finished. The doors were the wrong color they don't open and close correctly and the automatic opener has never worked.
DO NOT HIRE THESE CROOKS!

This used to be Precision Garage Door which I used in the past. They were bought by Elite. Didn't have any of my service records (and guy said owner never had time to get them before buying out franchise), but they will honor past warranties IF YOU KEEP YOUR PAPERWORK. Then he sold me a 3 year service package where they'll service garage once a year. Only problem is, they don't have any software that will remind them who is due, so I HAVE TO KEEP TRACK. Based on other reviews, I should have sent technician away and looked up other garage door companies.

I had scheduled this company to fix my garage door, the cost was over $1,000. Elite garage doors never fixed the door and just kept the money. I have been trying to reach the company and left several messages with no response. NEVER use this company, they are a fraud and just take advantage of people's needs.

We have used Elite before and recently their service has gone in the toilet. One service tech. Jay has been banned from our property for rude behavior. When we tried to use them again and give them a second chance, they wanted to charge us double what another company wanted to replace bottom seals on 2 garage doors (over $600.00).
We would NOT recommend these creeps to anyone looking for quality, fair workmanship.

A family member accidentally ran into the garage, so had to have a tech named Rick from this company which was fabulous and thankfully was able to get the garage working again with no problems. I will be using this company in the future.

Super fast customer service with no issues! Friendly staff, Nick Hussing was such a kind man and fixed our concerns in no time! Will be returning if I ever have more service issues!

Called them out for a free estimate for whatever repair my broken garage door needed. They said I needed a new unit because mine was stripped. Their mid- priced unit installed was hundreds of dollars more than my husband said should be our max price. Plus they wanted to charge me for balancing the springs and greasing the unit - another couple hundred dollars. I said, thank you and just email me the quote and I will discuss with my husband. Tech said he can't email the quote directly it has to get approved by the home office, then had me sign a tablet saying I was declining tech recommendations! I called you for an estimate, I never agreed to any work, I haven't even decided if I'm using your company yet! So I wait for the quote, it never comes. I call the office, they say it will come the next morning. No email or quote ever came. You could tell the tech assumed I was never coming back when I didn't decide to get service that day.

So I call another company based on a friend's recommendation, and the same unit is hundreds of dollars less installed, but the tech says Who said you needed a whole new unit? You need one (cheap) part that I have on my truck right now, and with that this old unit you already have should last you another 5 years or so...

So I did that. Elite wanted to rip me off for a product I didn't need at a high price that reputable companies don't charge. No wonder they didn't want to send the quote to my email! They wanted me to buy on impulse and regret it later.

Wow -  This company was amazing!
They came out same day and installed the most amazing garage door opener with a very handy app.  David was our tech.  He was awesome.  Very knowledgeable and professional.  He also tightened bolts and oiled our garage door and now it is so quiet just like it's brand new!  He also programmed my new car which we were unable to do with the old opener that was 6 years old. The price is not cheap but you get what you pay for - it was well worth the money!  So glad we made the investment.  Now we have peace of mind!

I give them a Zero rating. After a year and a few months, my garage door fell off the track and the cables broke nearly landing on me. Having a life time warranty on the garage,  I contacted Elite Garage to have someone come out to fix it. They told me they weren't going to send someone, and essentially not going to honor their lifetime warranty and take responsibility in their installation work. After finding another garage company (Lauren Vickers garage, local in Flagstaff AZ) they told me the garage motor that Elite garage used was broke and the installation of the garage was poor. I will never recommend Elite Garage to anyone and will do everything I can to deter people from using this company. I highly recommend you contacting Lauren Vickers garage (928) 774-2947

The company left a flier on our front door indicating that they fix garage doors and gates. Since our gate is in need of repair I decided to give them a call and set an appointment for 1 - 4 on a Friday afternoon. We'll 4:00 on Friday passes and I get a phone call apologizing for not showing up as their guy called in sick. Ok fine, would have been better to get a call earlier in the day but these things happen.

So I set an appointment for the following Tuesday from 11 - 1. This time, not only were they a no show but I didn't even get a call. Why do through the trouble and expense of getting doorknob flyers printed and distributed if you're not even going to show up? Twice.

My gate is still in need of repair but I've moved on.

I still can't believe how bad they ripped us off. Check out this invoice. Garage door came off the track. My wife contacted them and they came the next day and ripped her off. $5000 and we don't even have a new garage door. It started at $1300, next it was oh I noticed the springs need replacement, that's $1300 more and oh golly, the garage door opener is broken!  That's another 1400. And so on. So did they call me back? No. My email responded to? No. My survey? No.

Scam artists. Stay away. I'll update this response next week.

Elite installed a gate system that stopped working within 30 days of installation. Getting a hold of a representative to discuss repair was nearly impossible -- it took three tries and a final plea to the phone operator to get the representative on the phone. When we finally spoke with the representative, he was rude. Additionally, the original estimate for the repair was far less than the final price. Not a good experience.

I love being an existing customer, and then having that status used to gouge me.  I needed my second garage door to become fully operational which required a new Opener.  Dave from Elite came out to the house and wrote up a full estimate (see photo).  He up-sold me on a couple of (questionable) things, which was fine (upgraded drum for the small door?) and he was generous enough to throw-in a full set of nylon rollers (which he said was a $250 value - I bought 20 of them for about $60).  So, I shopped it around and found a company that would do it for about $700, and the installer was simply the best.  I'll review that company later.  So, do your homework and don't blindly trust any service provider...especially if you are one of their valued (existing) customers.

I bought an incredibly expensive ($7,000.00) garage door from this company.  I received no paper work regarding our transaction either in person or by email. I waited 6 months for the door to arrive and then had to call them to find out that it had arrived.  It took another week to hear from someone to schedule install.  Another two weeks for installation and then another week because the technician said he didn't have room to work and he had too tight of a schedule to wait while i rolled a few things out of his way. They finally sent someone to install who didn't usually do installs and who clearly didn't want to be here. Though I received no instruction from the tech on the use of our new door, he did say that I could open and close it with my phone when I asked because I saw something about that on the wall mounted control. I downloaded the app and connected my phone with the device through our wifi. When I tried to use the app to close the garage door, I got an error saying that I had to install something else with a link to purchase.  I followed the link, but the Liftmaster website said that the part was obsolete and not longer available. You would think that for the kind of money we spent, the tech might have helped us connect with everything and show us how it works.  Also, we only got one remote for that outlandish price. To top it all off, we have a screen business and the owner bought screens from us.  He asked for extra work which we provided and he has yet to pay for. I'm really sorry that i chose to do business with this company and with the owner of this company.

Wish I could give them zero stars. Worst customer service ever. Ordered insulation installed on 18' door. Tech showed up with kit for 16' door, cut panels to try to make it fit, looked like Frankenstein-ish jigsaw puzzle on half of door. Never returned. Supervisor said he'd let us know when proper kit could be installed but never got back to us. Customer service refused to let us cancel, offered negligible discount, never followed up. One month after the original purchase, we removed the panels and contacted credit card company, which said they'd contact Elite. Elite still did not reach out so credit card company refunded the full amount. I would never do business with this company again.

Stay away from this company! $300.00 for 40 minutes of labor is absurd. Never again will I use this company. Too many other honest garage door repair companies available in AZ.

I called Elite to assess a broken gate that was on my ranch property. Their technician came to the property yesterday and advised that one of the arms that was on the gate was broken beyond repair, that Door King no longer made that particular are (which I already knew and told them when I called them initially to arrange for their technician to visit the ranch and assess whether they could repair the arm), and that needed to replace the entire system at a total cost to me of $5,800. This morning one of my employees repaired the arm, at zero cost to me, in about two hours and now the gate is working perfectly fine. Consequently, I could never recommend this company to anyone. In my opinion, they falsely assessed the situation just to make another sale. Be careful.

We are in Tucson and called for a garage repair.  They were quick to get someone out to us and the technician, Jared, showed up on time.  The door was repaired efficiently and we are very pleased.  It is pricey to get garage doors fixed, I asked around at what other people paid for their repairs with various companies and I didn't feel like the cost was a crazy amount.  I would definitely use them again.

I give one star merely for the fact they got a salesman/repairman to me immediately.  After that, I never heard from them.  May 29, 2021, Dan (I think that was his name) came out to repair the motor on my back gate.  Long story short, the motor wasn't there.  My husband who passed away 5/23 had been working with someone else and didn't leave any paperwork.  Dan proceeded to sell me a motor but he didn't have all the parts.  Bill came to $1241.70, I had to pay $700.  They had the parts and would be back within two or three days to complete it.  He did have another option for a bigger motor that would have been over $4000.   I waited two weeks.  Called them.  Waiting for parts (that were supposed to be in warehouse).  It is a simple common motor that is being installed in other places I am sure.  I have called to talk to Joshua (in the office, not in the field) repeatedly.  It is now 2 1/2 months and they still don't have the simple parts to connect the motor to the gate mechanism.  I am just told they do not have an ETA for the parts, because of Covid.  I am sorry they all got the disease, but how do they stay in business to take my money but not be my advocate to get the parts?  I want them to find the parts and repair my gate as they promised immediately or immediately refund my money.  At least stop avoiding my calls, Joshua, and come to a solution.  Quit having the office help take the brunt of your inefficiency.   If you can't do it, admit it!