Anne K.
06/11/2020 12:00:00 SA
PLEASE DO NOT USE THIS CONTRACTOR. Would give zero stars if could. He has been a nightmare. We had a back porch and outdoor kitchen installed, pavers placed, artificial lawn installed, and a bathroom remodeled. At first, it seemed like Dominic Rae was knowledgeable but he ended up disorganized, chaotic, and truly did not seem to know what he was doing. He would tell us one thing and then forget he said it because he would never write it down. He installed cabinets 36 above the countertops. We asked him to lower them to standard height and he went ballistic. He never came out to inspect the work and kept telling us that we were wrong and that 36 above the countertops was standard. When he finally came out to actually look at our complaint, he realized that he never understood what we were saying and eventually moved them down. This was after weeks of him berating us in emails and telling us that we were picky clients. All we wanted was STANDARD installation. He fired two paver companies within our project and when we went to get our glass installed in the shower he told us not to tell them he was our contractor because the glass company REFUSES to work with him anymore. The biggest problem now is he installed artificial lawn and our previous grass is GROWING up underneath it leading to bubbling in the lawn and weeds growing through the artificial lawn and up through the pavers. We sent Dominic a complaint and he told us that it's from birds dropping seeds onto the grass and rain allowing the grass to grow. Are you serious? We made a complaint to the ROC but unfortunately there's a loophole that does not protect us for artificial lawn because there's no standard of care for installation so they can't prove he did anything improperly. Even though the ROC agreed with us that it was poor work, they don't have the jurisdiction to protect us. We have many, many, many other things wrong with Dominic Rae and have emails and text messages to prove. He even pissed off the local inspector and the ROC inspector when he had to re-do some paperwork for them for our back porch and had strong words with the ROC inspector. Do yourself a favor and do NOT hire this company. He is terrible and if you want more specific detail, feel free to contact us directly.
Also, don't bother working with him if you are a woman. He belittles women. Told us about a lady accidentally leaving the faucet on up in Flagstaff when the pipes froze and flooded her home. Told us thank god for dumb b**tches to keep me in business. I can't make this stuff up.