First he didn't show up and when we called 2 hours later he said he had lost our name, address, and phone number and was hoping we'd call! His welding propane tank ran out and he didn't have a spare but luckily my wife was at Home Depot and picked it up. After two weeks of fiddling with the settings on the water softener he installed which didn't seem to do anything we figured out the bypass valve was still on so the water wasn't going through it which means he didn't even check whether it was working and without a leak. He also replaced our washer hoses for us. When I tried to use it we found that the water to the washer was still shut off from the work - again, that means he didn't check for leaks. He also changed the shower heads for us in two bathrooms. Two months later when a guest used the other one it sprayed water all over the bathroom because it wasn't on tight enough.