I worked with Dean to buy door hardware for my new kitchen that was installed by someone else. Even though was only spending a couple hundred dollars I still was met with top notch service. Dean personally reached out to me through email and phone when the product arrived. He communicated well and if he was not in, his staff knew who I was and what I needed. All said I made about 4 trips in to review hardware and finally decide and I couldn't be any happier with the service and the product delivered. I will be visiting them again when it is time for the next project.